Operation Management
Operation Management
Operation Management
Learning Objectives
When you complete this chapter you
should be able to:
1. Create a work breakdown structure
and Gantt chart
2. Draw AOA and AON networks
3. Determine a critical path
4. Calculate the slack time for the
project and for each activity
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Projects
JAN FEB MAR APR MAY JUN
Build A
A Done
Build B
B Done
Build C
C Done
On time!
Build D
Ship
Projects
• Has a set of pre-defined objectives usually
related to time, cost and performance
(quality).
• Conflicting – if cost min, quality deteriorate, if
quality increase, cost will increase
time
cost quality
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Project Life Cycle
Gantt
PERT
Resource
WBS
Loading
Project Manager
Responsible for:
Work Quality
Human Resources Time
Communications Costs
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What are the tools?
Level 1
Level 2
Level 3
Level 4
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Work Breakdown Structure (WBS)
A hierarchical listing of what must be done during a
project
• Establishes a logical framework for identifying the
required activities for the project
1. Identify the major elements of the project
2. Identify the major supporting activities for each of
the major elements
3. Break down each major supporting activity into a
list of the activities that will be needed to
accomplish it
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Gantt Chart
• To monitor progress over time by comparing
planned to actual.
– Identify activities
– Estimate time
– Determine sequence
• Disadvantage: fail to reveal certain
relationship among activities can be crucial
(can’t see critical path)
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Locate new
facilities
Interview staff
Move in/startup
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PERT, CPM, Network Diagram
PERT: Program Evaluation and
Review Technique
CPM: Critical Path Method
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Network Diagram
• Path
– Sequence of activities that leads from the starting node to
the finishing node
• Critical path
– The longest path; determines expected project duration
• Critical activities
– Activities on the critical path
• Slack
– Allowable slippage for path; the difference the length of
path and the length of critical path
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Advantages
Forces managers to organize
Provides graphic display of activities
Identifies
– Critical activities
– Slack activities
– Expected length of project
– Length of each path
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Limitations
• Important activities may be omitted
• Precedence relationships may not be correct
• May focus solely on critical path
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Project Network: Activity on Arrow
Order
AOA furniture 4
Furniture
Locate
2 setup
facilities
Remodel
1 5 6
Move
in
Interview
Hire and
train
3
17-17
17
S 5 7
Hire and
Interview train
3 4
17-18
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Critical path and slack time
Critical path
The critical path is the path with longest duration
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Example 1
Deterministic 4
time estimates
6 weeks
2
8 weeks
1 5 6
4 weeks 11 weeks 1 week
3
4 weeks
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10
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Slack time for activity
Earliest start (ES) =earliest time at which an activity can
start, assuming all predecessors have
been completed
Earliest finish (EF) = earliest time at which an activity
can be finished
Latest start (LS) =latest time at which an activity can
start so as to not delay the completion
time of the entire project
Latest finish (LF) =latest time by which an activity has to
be finished so as to not delay the
completion time of the entire project
Table 3.2
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Earliest
A Earliest
ES EF Finish
Start
Latest LS LF Latest
Start Finish
2
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• Assign tasks into network diagram and determine:
– The EST, EFT, LST, LFT for each tack
– The critical path
– Project duration
– Draw a Gantt Chart
EST A EFT
LST 2 LFT
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Sketch First
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Slack (bottom-top)
Critical Path (slack = 0)
start
G
B D 1
3 4
A
2
E H I
C 4
8 8
3
F
End
4
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Gantt Chart
DAY
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Find activity that can be delayed most of the time without affecting
project? (Valid Slack)
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Tutorial
Activity Duration Preceding
(weeks) Activity
A 1 -
B 4 A
C 3 A
D 7 A,B
E 6 B
F 2 C,D
G 7 E
H 9 E,F
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a) Construct network diagram for the project
b) Determine the Earliest and Latest times for all
activities
c) Determine the critical path and duration of the
project
d) Which activity could be delayed taking the most
time without affecting the project completion time
(based on Gantt Chart & network diagram)
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Assignment Project Management
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