Assgnmt 3 PROJECT ITPM

[FOOD DELIVERY SYSTEM] [PROJECT CHARTER]
School of Computing, UUM College of Arts and Sciences

Second Semester Session 2018/2019
(A182)
STID3074 IT PROJECT MANAGEMENT

GROUP A
PROJECT CHARTER
FOOD DELIVERY SYSTEM
Group Name: Triple F
PREPARED FOR: DR. ZAHURIN BT MAT AJI @ ALON
GROUP MEMBER MATRIC NUMBER

NURULSYAZIANA BINTI FATA 253819
HARM YEE WEN 254857
HALIMATON SAADIAH BINTI IBRAHIM 259125
CONTENTS
1. Project Name ………………………………………………………………………..... 1
2. Project Stakeholders ………………………………………………………………. 1 - 2

 Names ………………………………………………………………………… 1 - 2
 Titles or roles …………………………………………………………………. 1 - 2
 Phone numbers ……………………………………………………………….. 1 - 2
 E-mail address ………………………………………………………………... 1 - 2
3. Project Descriptions …………………………………………………………………... 3

 Background …………………………………………………………………... 3 - 4
 Description of the challenge or opportunity ……………………………………... 4
 Overview of the desired impact ………………………………………………….. 5
4. Measureable Organizational Value (MOV) ………………………………………. 6 - 7

 Statement or table format …………………………………………………….. 6 - 7
5. Project Scope …………………………………………………………………………. 8

 Inside Scope ………………………………………………………………….. 8 - 9
 Outside Scope ……………………………………………………………........... 10
6. Project Schedule Summary ………………………………………………………….. 10

 Project start date ………………………………………………………………... 10
 Project end date ………………………………………………………………… 10
 Timeline of project phases and milestones ………………………………… 10 - 11
7. Project Budget Summary ……………………………………………………………. 12

 Total project budget …………………………………………………………….. 12
 Budget broken down by phases ……………………………………………. 13 - 14
8. Quality Issues ………………………………………………………………………... 15

 Specific quality of requirements …………………………………………… 15 - 16
9. Resources Required …………………………………………………………………. 17

 People …………………………………………………………………………... 17
 Technology ……………………………………………………………………... 17
 Facilities ………………………………………………………………………… 17
 Other …………………………………………………………………………..... 17
 Resources to be provided ………………………………………………………. 17
10. Assumptions and Risks …………………………………………………………...…. 18

 Assumptions used to develop estimates …………………………………….….. 18
 Key risks, probability of occurrence, and impact ………………………….. 18 - 19
 Constraints ………………………………………………………………...……. 19
 Dependencies on other projects or areas within or outside the organization …... 20
 Assessment project’s impact on the organization ……………………………… 20
 Outstanding issues …………………………………………………………. 20 - 21
11. Project Administration ………………………………………………………………. 22

 Communications plan ………………………………………………………...… 22
 Scope management plan …………………………………………...…………… 23
 Quality management plan ………………………………………………..… 23 - 24
 Change management plan ………………………………………………………. 24
 Human resources plan …………………………………………………………... 24
 Implementation and project closure plan ……………………………………….. 25
12. Acceptance and Approval …………………………………………………………… 26

 Names, signatures and dates for approval ……………………………………… 26
13. References …………………………………………………………………………… 27
14. Terminology or Glossary …………………………………….……………………… 28
15. Appendices ………………………………………………………………………….. 29

1. PROJECT NAME
Food Delivery System
2. PROJECT STAKEHOLDERS
A. Name:
Halimaton Saadiah Binti Ibrahim
Titles or Roles:
Leader
 Able to arrange work to team member and combination.
 Must develop a strategy the team members need.
 Responsible for guiding a group to complete a project.
Phone Number:
013 – 5464788
E-mail Address:
halimatonsaadiah783@gmail.com
B. Name:
Harm Yee Wen
Titles or Roles:
Programmer
 Must know how to write programming code of the project.
 Must able to solve the exception founded in programming error.
Phone Number:
017 – 4825893
E-mail Address:
yeewen_harm97@hotmail.com
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C. Name:
Nurulsyaziana Binti Fata
Titles or Roles:
Analyst
 Responsible to ensuring the requirement of the project.
 Analyze the problem solving.
 Research and collect information.
Phone Number:
011 – 51775994
E-mail Address:
nurulsyaziana15412@gmail.com
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3. PROJECT DESCRIPTIONS
 Background
Life in the 21st century is full of technology advancement and in this technological
age, it is very difficult for individual or any organization to survive without utilizing
technology. Since the technology nowadays is getting better and more advanced, a lot of
tasks and works that can be done with their mobile phone so that everyone would stay at
home rather than going out for shopping, paying bill and so on. Furthermore, as students
of University Utara Malaysia (UUM), they are sometimes busy with their life that they
do not get enough time to have their meals properly. Therefore, they would prefer to
have their food ordered online and delivered to them. So in this case, we are going to
develop a web-based application which is Food Delivery System that was originally
designed for use of University Utara Malaysia (UUM) students, but just as applicable in
any food delivery industry.
Food Delivery System is the process of online food ordering or takeout from a
restaurant at Changlun. The main advantages of this Food Delivery System are that it is
greatly simplifies the ordering process for both the students and the restaurant. When
the students visit the ordering web page, they are presented with an interactive and up to
date menu, complete with all available options and affordable prices based on the
selected option so that the ordering process could be carried out. After making a
selection, the item is then added to their order, which the students can review the details
of at any time before checking out. This process shows visual information of what was
selected and ensures that the items are in the right order. Then, the students can made
payment either online or pay on delivery.
Moreover, this Food Delivery System also greatly ease the burden on the
restaurant at Changlun, as the entire process of taking orders is based online. Once the
order is placed on the web page, it is entered on the restaurant web page. With this
system, the staff of the restaurant will be able to see easily of the displayed ordered
items, with their options and delivery details. After the chef prepares the food, the
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delivery staff will send the food according to the location and identity of the students
along with the bill status. Therefore, the Food Delivery System increases the speed of
getting food and quality manner of taking order from the students. In conclusion, the
Food Delivery System will allow the restaurant to manage an online menu which the
students can browse and place orders with just a few clicks.
 Description of the challenge or opportunity
The challenges encountered by the existing system serve as a major drawback to

the realization of efficiency and customer satisfaction. The experience of ordering in
most fast food restaurants is not pleasant for the customers. Customers will have to
make long queues before placing their orders especially during peak hours and then the
ordering staff will record customer orders. Having placed their order, the customer must
then wait near the counter until their order is ready for collection. So, by using this
system, customer do not wait for long just to get food.
Moreover, as technology advancement took place, customers prefer to get a

service without have to go to the premise physically, instead getting a service through a
virtual world. Regarding this matter, customers refused to play the waiting game. Thus,
Food Delivery System provide a much faster alternative compared to a physical services
outlet where once customer goes through to the restaurant to get the food. By using this
system, it will only take a second to use because most of the information is stored in the
application itself making it possible to function online.
In conclusion, social media are now the primary medium for all types of
communications. Due to the advantage that anything can be shared on social sites
including this system, customers will be able to discuss the system and how the system
operation since they spend a lot of time on social media. Consequently, the usage of
social media opens opportunity to the development and usage of the system.
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 Overview of the desired impact
One of the desired impacts of this system will be for the University Utara
Malaysia (UUM) students to use this system every time they want to order the food
from outside the University Utara Malaysia (UUM). When this system is recognized by
the student community as a platform to order the food, which means this system has
achieved as a desired impact. In addition, generate advertising revenue, click-through
rates, page views each ad, traffic to various pages, and visitor demographics may help
this system more developed. Last but not least, this system creates an impact to the
whole University Utara Malaysia (UUM) students as a customer and also as a user
through the effective and systematic system that enable for all the University Utara
Malaysia (UUM) students to order the food by using this system without going to get
the food by their self.
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4. MEASUREABLE ORGANIZATIONAL VALUE (MOV)
Now at University Utara Malaysia (UUM) campus, for students who want to
order food, students need to rent a car to go to a restaurant outside University Utara
Malaysia (UUM) to get the food they want, and this can make a lot of money wasted.
Therefore, after we consider the current issues in that aspect, we believe that this is an
opportunity for us to build an online platform by providing Food Delivery System
services for University Utara Malaysia (UUM) students.
The Food Delivery System services include are:

1. The students register as a user to get more info and discount.
2. The students be able to search and view the nearby restaurant that
provides food delivery system.
3. The students be able to search for the menu at the selected restaurant.
4. Then, the students confirmed the ordering after the selection.
5. Lastly, the students complete the ordering by making the full payment.
In addition, as a customer, they can save time and costs when ordering food
through our Food Delivery System. They do not have to rent a car to go to the restaurant
in Changlun to get the food they want. Besides, customer can search and view a nearby
restaurant from University Utara Malaysia (UUM) that provide food delivery.
Furthermore, customer can get discount if they are ordering more than one.
For restaurant owners who provide food delivery services, we believe that this
system can improve the effectiveness of managing their own businesses. It can be seen
when the system runs the task without crash, faster and better. Also, because our system
is online, we can promote the new menu through the online system. Through this online
service, owner can make more money because online food delivery is open 24/7 and also
provides more delivery services due to the growing number of customers. Additionally,
this system can help size the scale of orders and make more customers as customers are
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now another day to order food through online services rather than taking food with
themselves.
This project will be successful if we have at least RM 15,000 as income earn,
1,000 customers and 10 delivery service for the first year. While in the second year, the
income earn will increase to RM 20,000, while the customer and delivery service
increase to 3,000 and 35. For the third year, the income earn will increase to RM 25,000,
for the customer increase to 6,000 customers and at the same time delivery service
increase to 60. The table below shows the increasing of Food Delivery System for the
first three-year in terms of Measurable Organizational Value (MOV).
MOV (student as a MOV (Delivery

Year MOV (Income)
customer) Service)
1 RM 15,000 1,000 10
2 RM 20,000 3,000 35
3 RM 25,000 6,000 60
Table 1: The Measurable Organizational Value (MOV) of Food Delivery System

for the first three-year.
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5.1 PROJECT SCOPE
 Inside Scope
In this era of technology, almost every University Utara Malaysia (UUM)

students will have at least one mobile phone with them and of course with the mobile
network data as well. Since the technology nowadays is getting better and more
advanced, a lot of tasks and works that can be done with their mobile phone so that
University Utara Malaysia (UUM) students would stay at hostel rather than going out for
buying food or cook at hostel. Thus, the project aimed to develop a Food Delivery
System that can be used in the small medium enterprise food & beverages (F&B)
industries at Changlun which can help the restaurant to simplify their entire daily
operational task as well as improve the dining experience of customers. This Food
Delivery System is a web based application.
The Food Delivery System is a system that can perform a lot of tasks which
related to the food delivery. Based on this website platform, it will develop to let user to
view the menu card information of the restaurant and be able to let user place an order via
the system. Besides that, the system also will able to let the staff to update and make
changes to their food and beverage menu information. It also allows the staff to generate
report that they wish to generate such as monthly sales report. The main function of this
system is assisting restaurants at Changlun provide the delivery service for University
Utara Malaysia (UUM) students.
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At the end of the project, this Food Delivery System will improve the restaurant’s
productivity, efficiency, effectiveness and as well as accurateness. These are some
functional module that will exist in the system.
 Food & Beverage Ordering Module

This module will be developed on the website platform that let the user
(Customer) for viewing the restaurant food menu information. User can throw
down the extra remarks that user wish to request through this website.
 Menu Management Module

This module will let the user (Staff) to update the latest and updated the food
menu information to the system such as food name, code, and price. After the
information is changes, the system will retrieve the latest food menu
information and display to user (Customer).
 Reporting Module
User (Staff) can view the overall performance of the restaurant in chart report.
The report can be generated according to the time period.
 Billing Module
This module will gather the order information and print the billing statement
for user to make payment and keep for their reference.
 Delivery Charge Calculation Module

This module will be able to calculate the total delivery charge that have
collected from consumer that pay the amount of the money.
 Deliver Address Management Module

This module will let the user (Customer) to update the latest and edit their
hostel address to the system. After the address changes, the system will retrieve
the latest address and display at the system.
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 Feedback Module
This module allows the user (Customer) to give some feedback to the
restaurant or this system. Then the user (Staff) can collect and viewing all the
feedback comment through this system.
 Deliver Time Module

This module allows the user (Customer) to view the estimation time of deliver
to their hostel.
 Outside Scope
This web based application will not include a live chat session for the community
to query and discuss regarding the food delivery system where the live chat eases the
process of asking question and getting answer instantly.
6.0 PROJECT SCHEDULE SUMMARY
 Project start date

20th February 2019
 Project end date

29th May 2019
 Timeline of project phases and milestones

The aim to the effective project management is to bring the project to completion
on time and schedule. In order to develop our project, we first need to define the
activities, sequence them in the right order, estimate the resources needed, and estimate
the time it will take to complete the tasks. To develop a good timeline of project phases
and milestones, we used Gantt chart. Gantt chart is a type of bar chart, developed by
Henry Gantt, which illustrates a project schedule. Gantt charts are easy to read and are
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commonly used to display schedule activities. These charts will display the start and
finish dates of the elements of the project.
In the first two weeks, we have to work on paper work such as Planning and
Proposal Report. The following two weeks are for the Project Requirement which we
have to identify the requirement of our users before using the system. Next, we need
four weeks to develop User Interface Design. The user interface design is generally
refers to the visual layout of the elements that we will include in our website. After that,
we also need the next four more weeks for developing the system and writing
programming code using HTML, JAVA etc. Then, the next week, is we are going for
the system testing, usability testing and the processing time of the system. And for the
end of the week, we are going to publish our system to public.
In the table below shows our timeline of project phases and milestones in a Gantt
chart.
Week Wee Week Week Week Week Week

No Subject
1~2 k 3~4 5~6 7~8 9~10 11~12 13~14
1. Planning
2. Proposal Report
3. Requirement
4. User Interface Design
5. Develop System
6. System Testing
7. Publish System
Table 2: Timeline of project phases and milestones in a Gantt chart.
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7.0 PROJECT BUDGET SUMMARY
 Total Project Budget for the 1st Year
The table below shows the total project budget for the first year.
Facilities and Technology Budget

PAY RATE BUDGET
Item
Funds
 Build the System RM 10,000 RM 10,000
 Agreement Contract RM 4,000 per Year RM 4,000
Internet and Electric Bill RM 300 per month

1 year = RM 300*12 RM 3,600
Laptop + SSD (120GB) RM 2,000 RM 2,000
Domain Name and Hosting RM 100 per Year RM 100
Total Facilities And Technology RM 19,700
Labor
Web Developer RM 3,500 per Project RM 3,500
Web Designer RM 2,500 per Project RM 2,500
Database Administrator RM 2,000 per Project RM 2,000
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Administrator RM 1,000 per Month RM 12,000

1 year = RM 1,000*12
Total Labor RM 20,000
TOTAL BUDGET (1 YEAR) RM 39,700
Table 3: Total project budget for the 1st year
 Budget broken down by phases
 Facilities and Technology Budget
1st Month:
The table below shows the budget estimation for the Facilities and
Technology needed for this project will be around RM 16,400.
ITEM PAY RATE BUDGET

Funds
 Build the RM 10,000
System RM 4,000 per Year RM 4,000
 Agreement
Contract
Internet and Electric Bill RM 300 per Month RM 300
Laptop + SSD (120 GB) RM 2,000
Domain Name and Hosting RM 100 per Year RM 100
TOTAL RM 16,400
Table 4: Budget Estimation for the Facilities and Technology Budget
2nd Month:
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For 2nd month and onward, the project will require RM 300 for the Internet
fees and Electric bill every month. However, for the rest of the item list like
Funds, Laptop, Domain Name and Hosting in the budget estimation table in the 1 st
month will only pay for once time.
Budget = RM 300 *11
= RM 3,300
For 1st Year Budget for Facilities and Technology:
Budget = RM 16,400 + RM 3,300
= RM 19,700
 Labor Budget
1st Month Budget:

The table below shows the budget estimation for Labor needed for this
project will be around RM 9,000.
LABOR PAY RATE BUDGET

Web Developer RM 3,500 per Project RM 3,500
Web Designer RM 2,500 per Project RM 2,500
Database Administrator RM 2,000 per Project RM 2,000
Administration Staff RM 1,000 per Month RM 1,000
TOTAL RM 9,000
Table 5: Budget Estimation for Labor Budget
2nd Month:
The payment for the web developer, web designer, and database
administrator were no more to payment because the project is done.
However, there need to payment for the administration staff every
month.
Budget = RM 1,000 * 11
= RM 11,000
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For 1st Year Budget for Labor:
Budget = RM 9,000 + RM 11,000
= RM 20,000
8.0 QUALITY ISSUES
 Specific quality of requirements
Requirement of Hardware
In this Food Delivery System project, we will need a laptop or computer

that will run as a server and keep running to perform the tasks so that our system can
operate all days and well smooth. The minimum requirement of the laptop or
computer that we want is x644-bit with at least Processor 2.60 GHz and Intel Core
I5. This is because with the Intel Core I5 and above, we are able to get and use the
latest features of functions that would needed for our system. As for the Processor
2.60 GHz, our system should be able to run smoothly and without any critical
lagging or crash.
In addition, the laptop or computer should have at least 4GB Memory

RAM and 120GB Internal Memory. With 4GB of memory RAM, the laptop or
computer can run smoothly and able to perform the tasks faster such as processing or
manipulating the data even in the background of the system. We also need at least
120GB of Internal Memory because it allows us to store hundreds or thousands of
data and files regarding to the system.
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Lastly we will also need to implement a SSD drive (Solid-State Drive)

with 120GB to the laptop or computer. The different between the HHD (which is
original drive in the laptop or computer) and SSD is that SSD can process much
faster up to 5GB per second to process and manipulate the tasks. However, for the
HHD drive, it is more on the storage in the laptop or computer instead of processing
data.
Requirement of Domain name and Hosting
In this Food Delivery System project, we will need to publish our system
to the public. So weed to be required with a domain name and web hosting to allow
us to publish our system to public. The domain name for this Food Delivery System
project is, https://fooddeliverysystem.com.my. This domain name will allow the
public users to access to our system easily.
The requirement of the domain name and web hosting, we have chosen to
register our Food Delivery System project to the Exabytes. Exabytes is the company
that is providing the services of registering the domain name and web hosting. The
reason that we choose Exabytes Company because the price of the domain name and
web hosting are reasonable. Besides, they also provides a large amount of online
database storage which is up to 50GB and the data of the database is well secured.
On top of that, they also provide three months guaranteed money-back if they fail to
protect or secured the data of our project.
Requirement for Internet and Electric
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This Food Delivery System project will need a good internet network so
that the user can access to our system without having any connection and data
processing problems. To provide better internet network, we choose Unifi Malaysia
Company, which is providing a high speed internet. The internet package called
Unifi Biz Lite Plan and it cost RM 200 per month. This package is including speed
downloading which is the download can up to 10Mbps and the uploading speed can
up to 5Mbps. With this speed downloading and uploading, our Food Delivery System
project should have no problem in running in multi-tasks and run smoothly. In
addition, we need to operate our Food Delivery System project all days and nights, so
we need to use a lot of electricity. The total payment for electricity usage is RM100
per month. The continue usage of electricity will ensure that our system is ready to
use at anytime and anywhere.
9.0 RESOURCES REQUIRED

 People
 Project Manager
 Project Sponsor
 System Analyst
 Programmer
 Software Team
 Web Developer
 Web Designer
 Database Administrations
 Administration Staff
 Users
 Technology
 Smartphone
 Internet
 Facilities
 Project Room
 Meeting Room
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 Computers
 Laptops
 Other
 Water
 Electricity
 Resources to be provided
 Hardware
- 2 Regular Monitors (Provided by H)
- 1 Touch Screen Monitor (Provided by H)
 Software
- Windows Server 2008 R2 (Provided by A)
- MySQL Service (Provided by mysql.com)
10.0 ASSUMPTIONS AND RISKS
 Assumptions used to develop estimates
An assumptions is a belief of what you assume to be true in the future. There are
four assumptions that Food Delivery System project make. First assumption is that this
project will complete in a given time. All processes and phases to carry out this project
are according to the predefined schedule estimates. We assumed this project will be
completed in 14 weeks and finish within the time given. Next assumption is that this
system will be able to fulfill the objective of the project, which are, to minimize the time
ordering, improve the efficiency of the ordering process for both customer and restaurant,
and minimize manual data entry. The third assumption that we make is that this project
will fulfilled user requirements. The user requirements that have listed are the user will
satisfied with the service provided in the system, the user will be able to communicate
with other efficiently and effectively through the system and the user will be able to order
the food within short period of time. Lastly, increase the marketing strategy to the
restaurant. We assumed that this project will increase the marketing strategy to the
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restaurant as the restaurant will get more customer in the future with the ongoing
technology nowadays.
 Key risks, probability of occurrence, and impact
Risk deals with the uncertainty of events that could affect the project. There are
some of risks involved in this project. Firstly, the project cost. The budget may be
exceeded as the team members have not been experienced much in handling a budget of
a project before. Next, the failure in using the internet. This system requires a good
internet signal to provide the best service for the users. An addition, if the internet signal
are too weak, the system will not work well and this will give a negative effect to the
user as they want an easy and fast system to use with. Lastly, the possible risk is the
hardware and software defects. The hardware and software defects may be occur such as
the laptops could breakdown in the middle of installing the system and there are some
error in coding the programming while in the middle of executing the system. The
solution is we may send the laptop to the shop and fix it well, but this causes the system
to slow up and the cost is likely to exceed the budget.
 Constraints
Constraints are limitations imposed on the project. The Project Management Body
of Knowledge (PMOK Guide) recognizes six project constrains such as scope, quality,
time, cost, resource, and risk. Out of these six constraints, scope, time and cost are
collectively known as the triple constraints. On this project, we will focused on two types
of constraint which are business constraints and technical constraints. The business
constraints depend on the time, cost and resources of this project. The best time required
to develop this system is about three to five months. This is to ensure that the services
provided in our system are well executed, free of charge and ready to use. Furthermore,
we also need to ensure that this system is always in good service such as the speed of the
internet and the effectively delivery service so that this system will be able to provide the
satisfaction to our user. Nest, is the cost constraint. The cost required to develop the
system must operate within the budget. If we want to reduce the project’s cost, we will
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either have to reduce the scope or increase the time of the project. For the resources, we
will make sure that the resources are valid and correct so that the user will trust in our
system and be able to use the system on a daily life.
While for the technical constraints, it is divided into two parts which are language
system and platform support. The selection of programming language is important so that
the system requirements are functional and reliable. Unfortunately, if we choose the
wrong programming language, the system will result in error while executing the system.
Next, the platform support. This system must work perfectly in Windows, Linux,
Androids and IOS. If this system does not satisfy the platform support, it means that this
project is failed to design a software system.
 Dependencies on other project or areas within or outside the organization
Dependencies are any tasks, events or situations that are either dependent on a
previous completion of a task or on which a task is dependent on. It is the relationship
between two separate activities within one larger project. Dependency simply means one
task or activity is dependent on another. In this Food Delivery System project, the user is
dependent to the system. This is because the users will not be going out instead only go
through online to get the food. If there are many user using this system, this project will
be considered a success as the user are satisfied and continue using it in their daily life.
 Assessment project’s impact on the organization
Impact assessment refers to the process of identifying and measuring the future
impact of the current or proposed project. Impact can be seen as a difference brought
about by a project that may not be there without a project. Impact assessment is a way to
measure the effectiveness of project activity by assessing the importance of changes
brought about by the activity. Such changes include all positive and negative, long-term,
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or indirect, economic, social, cultural and environmental results generated by project

activities. Impact assessment is conducted to assess the impact of projects, policies and
programs. It is used to ensure that projects, programs and policies are economically
viable, socially sustainable and sustainable. In conclusion, the impact of the Food
Delivery System is giving the better development of ordering online and to give better
business to our users.
 Outstanding issues
According to Project Management Institute (PMI), an issue is a point that is

unsettled or in dispute and it is under discussion mostly having opposing views. Prince2,
on the other hand, explained issue as a term used to cover any concern, query, and request
for change, suggestion, or off-specification raised during the project. They can be about
anything to do with the project. From these definitions, we can deduce that issues are
current challenges that are happening to a project and has to be dealt with instantly.
The following processes will be used to measure and manage project staff
performance and help to manage and monitor issue resolution until closed. These
processes are identify issue or define the cause of the problem, analyze the problem,
implement a decision and review the decisions and confirm the problem is solved. The
outstanding issues that we can see from this project is the staff weakness. The staff is not
familiar with the system, and this will resulted a negative impact to the customer. The
problem is solved when the staff is given proper explanation and instruction on how to
use the system properly.
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11.0 PROJECT ADMINISTRATION
 Communication Plan
A communication plan is a policy-driven approach to providing stakeholders with

information. The plan formally defines who should be given specific information, when
the information should be delivered and what communication channels will be used to
deliver the information. An effective communication strategy can help break down
resistance to change by getting everyone on the same page and helping stakeholders
become engaged and endorse the need for change and the steps being taken to bring it
about. The communication plan with stakeholders in the project will be carried out as
described in the table below.
STAKEHOLDER FREQUENCY METHOD PURPOSE

Project manager Daily
(at least 1 day in  Meeting  Discuss about project progress,
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a week)
issue, any problem and etc.
 Asking and giving an opinion.
 Preliminary evaluations.
All stakeholder Weekly
 Meeting  Provide complete project update.
 Email  Get feedback from the team
update member.
 Group  Adjust and change strategy if
WhatsApp necessary.
Table 6: Communication Plan
 Scope Management Plan
The purpose of this scope management plan is to define the scope for the Food
Delivery System project. A scope management plan is crucial for controlling the scope of
a project. The scope management plan is the collection of processes which ensure that the
project includes all the work required to complete it while excluding all work which is
not necessary to complete it. In addition, the scope management plan shows details on
how the project scope will be defined, developed and verified. It clearly defines who is
responsible for managing the projects’ scope and acts as a guide for managing and
controlling the scope. An effective scope management plan will capture the nature and
scope of project. The scope for this project is to build an ordering system that can be used
especially for the University Utara Malaysia (UUM) students and in the small enterprise
food and beverages (F&B) industries which can help them to simply their daily
operational task. Besides, the system is user friendly as the user can easily order and
manage the system with just a few clicks.
23
 Quality Management Plan
Quality management plan is one of component in project management plan that

describes processes and activities of the performing organization that determine quality
policies, objectives, and responsibilities so that the project will satisfy the needs for
which it was undertaken. Basically it focuses on project’s deliverables such as business
case, project plan, IT solutions and etc. The quality of this system is the food delivery
services that we provided. This is because we build this system that is multitask system
which is we provide the delivery service in the platform so the customer (University
Utara Malaysia students) can get any food delivery that they need in this system.
Through this Food Delivery System, the customer (University Utara Malaysia
students) will save time compare to them going outside to outside restaurant to order their
food. For the source to the food delivery, we plan to work together with the small
medium enterprise food & beverages (F&B) industries at Changlun. All the stakeholder
agree that this way will help to increasing sales volume. Furthermore, we make the
security of this system is our top priority and our top quality also. This is because the
system will link with the customer personal information and data such as their phone
number and their address. So that our customer can fill in the personal data or information
with trust. As mentioned above, if any virus that we have found in this system, we will
update and maintain the system immediately to protect the customer information. If the
virus that we founded did not attack the system, our system administrator will update the
system periodically and continue to provide services to public.
 Change Management Plan
Change management plan is one of component in project management plan. It

defines activities and roles to be managed and control change during execution and
control stage of the project. Changes are measured against the project baseline, which
detailed out description and plan of the project’s triple constraints elements. For this
stage, project manager must take initiative to ensure that any change made in the project
should be informed to project team so that the work process for this project is carried out
24
without any problems. The project can fulfill the changes and to be completed within the
estimates time.
 Human Resources Plan
As a stakeholder for this system, the most important thing in developing the
system is communication between our team members. Any improvement that we discuss
together we will bring it to the meeting and can discuss by using social media so that all
the stakeholder aware about it and if there is an emergency meeting, all the stakeholder
will attend without giving any excuses. All the ideas that can be use and sound interested,
we will consider it and try to apply it to our project. Furthermore, purpose of our human
resources planning is to maximize the use of human resources and ensure their ongoing
development, to support the organizational objectives, to synchronize human resources
activities with the organizational activities and to increase the organization’s productivity.
We must make sure everyone that involves in this project must understand on what they
are doing so that they can come out with the high-quality system.
 Implementation and Project Closure Plan
Project closure activities ensure the recording project documents, archiving in

organizational process assets, making final payments, releasing resources and completing
the project. Every project teaches lessons to the organization whether it’s a success or is a
failure. So even after a project finishes, the documentation of this project is going to be
helpful for completing the coming projects successfully. For thriving project closure, we
should consider some closing process which are, we should confirm that work is done as
per requirements. Once the project is closing, all deliverables of the project must have
been completed and delivered to the users successfully. Next, gain formal acceptance.
Formal acceptance of the project and project deliverables are taken from the users.
Usually, the users will present a written document, either an email or a signed off
document, which states that the project has been completed and they accept the outputs of
the project. Moreover, complete final performance reporting. The final performance of
the project is calculated and recorded. These include cost performance, schedule
25
performance, quality performance etc. for instance, this project will completed under
budget. And lastly, update lessons learned. Lessons learned is collected and gathered
from all stakeholders. Then, the lessons learned documentation will stored in the
organizational process assets of the company.
12.0 ACCEPTANCE AND APPROVAL
The acceptance and approval of this Project Charter is required by the stakeholders.
NAME DATE SIGNATURE
Halimaton Saadiah Binti Ibrahim 20/05/2019 Halimaton

(Leader)
Harm Yee Wen 20/05/2019 Wen
(Programmer)
Nurulsyaziana Binti Fata 20/05/2019 Ana
(Analyst)
26
__________________________ ________________
(Project approver signature) Date
__________________________ ________________
(Project sponsor signature) Date
__________________________ ________________
(Project manager signature) Date
13.0 REFERENCES
 Notes Information Technology Project Management

 https://www.projectmanagementdocs.com/template/project-planning/scope-
management-plan/#axzz5oPTc6Fj2
 https://mymanagementguide.com/project-closure-template-key-steps-to-closing-a-
project/
 https://blog.masterofproject.com/project-closure-phase/
 https://www.google.com/search?
hl=en&ei=iUPjXIuMMrSYmgfpy5bAAg&q=pmi&oq=pmi&gs_l=psy-
ab.1.1.0i67l6j0l4.209174.209594..212651...0.0..0.143.419.0j3......0....1..gws-
wiz.......0i71j35i39.2XXrHYEZbqc
 https://www.google.com/search?
hl=en&source=hp&ei=g0PjXPClJNKcmgfkrYSIAw&q=pmbok+guide&oq=pmb
ok&gs_l=psy-ab.1.3.0l10.1008.2800..5514...0.0..0.167.544.5j1......0....1..gws-
wiz.....0..35i39j0i131.1878mseO1fM
27
 https://www.projectengineer.net/components-of-a-scope-management-plan/
 https://whatis.techtarget.com/definition/communication-plan
 https://www.citywindsor.ca/cityhall/Administration/Documents/Project
%20Charter.pdf
 http://resources.intenseschool.com/issue-management-identifying-and-resolving-
issues-in-a-project/
 https://www.slideshare.net/DanishYousafzai1/impact-assessment-in-project-
management
 http://eprints.utar.edu.my/1943/1/IA-2016-1203135-1.pdf
 https://pmstudycircle.com/2012/10/assumptions-and-constraints-in-project-
management/
 https://www.slideshare.net/GeoffPenhorwood/project-management-plan-cafe-au-
laitpdf
14.0 TERMINOLOGY OR GLOSSARY
 Project Management Body of Knowledge (PMOK Guide)

 Project Management Institute (PMI
 Prince2
28
15.0 APPENDICES
29

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[FOOD DELIVERY SYSTEM] [PROJECT CHARTER]

School of Computing, UUM College of Arts and Sciences

STID3074 IT PROJECT MANAGEMENT

Group Name: Triple F

PREPARED FOR: DR. ZAHURIN BT MAT AJI @ ALON

GROUP MEMBER MATRIC NUMBER

1. Project Name ………………………………………………………………………..... 1

2. Project Stakeholders ………………………………………………………………. 1 - 2

3. Project Descriptions …………………………………………………………………... 3

4. Measureable Organizational Value (MOV) ………………………………………. 6 - 7

5. Project Scope …………………………………………………………………………. 8

6. Project Schedule Summary ………………………………………………………….. 10

7. Project Budget Summary ……………………………………………………………. 12

8. Quality Issues ………………………………………………………………………... 15

9. Resources Required …………………………………………………………………. 17

 Resources to be provided ………………………………………………………. 17

10. Assumptions and Risks …………………………………………………………...…. 18

11. Project Administration ………………………………………………………………. 22

12. Acceptance and Approval …………………………………………………………… 26

13. References …………………………………………………………………………… 27

14. Terminology or Glossary …………………………………….……………………… 28

15. Appendices ………………………………………………………………………….. 29

 Description of the challenge or opportunity

The challenges encountered by the existing system serve as a major drawback to

Moreover, as technology advancement took place, customers prefer to get a

 Overview of the desired impact

4. MEASUREABLE ORGANIZATIONAL VALUE (MOV)

The Food Delivery System services include are:

MOV (student as a MOV (Delivery

Table 1: The Measurable Organizational Value (MOV) of Food Delivery System

5.1 PROJECT SCOPE

In this era of technology, almost every University Utara Malaysia (UUM)

 Food & Beverage Ordering Module

 Menu Management Module

 Delivery Charge Calculation Module

 Deliver Address Management Module

 Deliver Time Module

6.0 PROJECT SCHEDULE SUMMARY

 Project start date

 Project end date

 Timeline of project phases and milestones

Week Wee Week Week Week Week Week

7.0 PROJECT BUDGET SUMMARY

 Total Project Budget for the 1st Year

Facilities and Technology Budget

Internet and Electric Bill RM 300 per month

Administrator RM 1,000 per Month RM 12,000

 Budget broken down by phases

 Facilities and Technology Budget

ITEM PAY RATE BUDGET

Budget = RM 300 *11

For 1st Year Budget for Facilities and Technology:

Budget = RM 16,400 + RM 3,300

1st Month Budget:

LABOR PAY RATE BUDGET

For 1st Year Budget for Labor:

Budget = RM 9,000 + RM 11,000

8.0 QUALITY ISSUES

 Specific quality of requirements