1.

 Siebel has
multiple  Mark for Review 
Troubleshooting (1) Points
Assistants for
several Error
Messages

True (*)

False

Correct

2.  Which of the following is NOT listed in the steps from the Configure phase
of the Upgrade Advisor?  Mark for Review 
(1) Points

upgrep

Repository Merge

upgphys (*)

Prepare the application data

Incorrect

3.  PowerView cannot be used to help filter results by Product Line

 Mark for Review 
(1) Points

True

False (*)

Incorrect

4.  Which of the following can be found in The TBUI Information Center?
 Mark for Review 
(1) Points

(Choose all correct answers)

TBUI related community threads (*)

List of patches for TBUI Issues

Newest TBUI Problem documents (*)

TBUI Resources (*)

Incorrect
Diagnostic and Troubleshooting Tools for Siebel CRM
(Answer all questions in this section)

5.  Which information is collected in Siebel Log files by default?

 Mark for Review 
(1) Points

Only performance data

Only errors (*)

Maximum diagnostic detail

No log files are created by default

Incorrect

6.  The Siebel Server Administration Troubleshooting Guide contains useful

information about common errors and how to troubleshoot them  Mark for Review 
(1) Points

True (*)

False

Correct

7.  The flight data recorder creates data:

 Mark for Review 
(1) Points

In the Siebel log files

In a series of FDR files which are constantly updated while the

application runs
In a memory buffer that gets flushed to disk if a crash occurs (*)

In the event of a crash only

Incorrect

8.  Which files are NOT useful for troubleshooting crashes?

 Mark for Review 
(1) Points

Crash Files

JFK files (*)

Core or Dump Files

FDR files

Incorrect
 9.  RDA is a command line tool that collects data from the environment
 Mark for Review 
(1) Points

True (*)

False

Correct

Siebel CRM Patches and Certification

(Answer all questions in this section)

10.  What is the criteria for considering fixes for Inclusion in Patchsets? (select
all that apply)  Mark for Review 
(1) Points

(Choose all correct answers)

It’s a Severity 1 or Severity 2 bug that does not have a workaround

(*)
It’s a Bug that causes failure of critical functionality (*)

It’s a product enhancement

It’s a fix that requires repository changes

Incorrect

11.  Siebel Innovation packs undergo the following tests: installation tests,
scalability and reliability testing, performance testing, regression testing  Mark for Review 
(1) Points

True (*)

False

Correct

12.  Where can you download latest Siebel Innovation pack?

 Mark for Review 
(1) Points

(Choose all correct answers)

From www.oracle.com

From Maintenance Release Guide

From Patches & Updates tab on My Oracle Support (*)

From Oracle Software Delivery Cloud (*)

 Correct

13.  Where can you verify certification of any combination of Oracle, third-party
products and operating systems that Oracle has tested and confirmed  Mark for Review 
work together: (1) Points

(Choose all correct answers)

Bookshelf

System Requirements & Supported Platforms document (for versions

prior to 8.1.1.8 and 8.2.2.x) (*)
Certifications tab in MOS (*)

Maintenance Release Guide

Correct

Logging Quality SRs for Siebel CRM

(Answer all questions in this section)

14.  When you get a Generic error in the application, you …

 Mark for Review 
(1) Points

Escalate the Service Request

Search for other errors in the log file (*)

Post a question on the MOS community

None of the above

Incorrect

15.  Some best practices regarding a service request include

 Mark for Review 
(1) Points

Search the knowledge base before logging an SR

Use RDA to extract the information that Oracle Support requires

Include the error message in the error message field

All of the above (*)

Incorrect

16.  Resetting an SR severity requires management involvement

 Mark for Review 
(1) Points
 True

False (*)

Incorrect

17.  Escalation process is used when the business impact of your issue has
increased  Mark for Review 
(1) Points

True

False (*)

Incorrect

Stay Informed about Siebel CRM

(Answer all questions in this section)

18.  You can set your Hot Topics emails to include which of the following
information:  Mark for Review 
(1) Points

Information has been published or updated in the Knowledge Base

for the products you select
An update has been made to a Service Request.

A Health Check has been triggered

Product information changes

All of the above (*)

Incorrect

19.  Product Information and updates can be found on the My Oracle Support
Siebel CRM LinkedIn group.  Mark for Review 
(1) Points

True (*)

False

Correct

20.  Where can the Siebel Product Newsletters be found?

 Mark for Review 
(1) Points

My Oracle Support Communities

 My Oracle Support (*)

OTN Forums

Twitter

Correct

21.  You can specify how often you would like the Hot Topics emails to be sent
to you.  Mark for Review 
(1) Points

True (*)

False

Correct

Incremental Repository Merge (IRM) for Siebel CRM

(Answer all questions in this section)

22.  What is the functionality of IRM?

 Mark for Review 
(1) Points

Helps to apply patches on Siebel application

Performs migration of Siebel 8.1.1.x and 8.2.2.x SIA release to target

IP (*)
Upgrades Siebel release from one version to another

Helps to perform Siebel base installation

Correct

23.  It is mandatory to run IRM to deploy all features of Innovation Pack.

 Mark for Review 
(1) Points

True (*)

False

Correct

24.  What does the acronym IRM stand for?

 Mark for Review 
(1) Points

Incremental Repository Merge (*)

Innovative Response Method

 Incremental Repository Method

Innovative Repository Merge

Correct

25.  What does IRM do? (Choose options that apply)

 Mark for Review 
(1) Points

(Choose all correct answers)

Allows generation of content for and installation of Innovation Packs

(*)
Simplifies process for deploying Oracle patches, repository changes
and ACRs. (*)
Only changes since the last installed patch are imported (*)

None of the above

Incorrect

Upgrade Tools for Siebel CRM

(Answer all questions in this section)

26.  Which response accurately defines how the Siebel IP2013 patchsets are
currently distributed?  Mark for Review 
(1) Points

When required, as these fixes are addressing specific bugs, these are
made available as and when required
Yearly, often around autumn each year

The Siebel IP2013 patchsets are cumulative bundles of fixes,

currently distributed on a monthly basis (*)

Correct

27.  As part of your Siebel upgrade planning, from a pre- 8.1.1 release to
Innovation pack 2013 (Siebel 8.1.1.11 or 8.2.2.4), you are looking at  Mark for Review 
specific instructions and hints for migrating your Siebel development (1) Points
environment. Which Siebel Upgrade Advisor phase is focused on this step?

The Implement phase.

The Configure phase (*)

The Accept phase

Correct
 28.  You are planning a migration to Siebel Innovation Pack 2013. Which new
Siebel process must you run in order to apply all IP2013 changes onto  Mark for Review 
your current Siebel 8.1.1.x or 8.2.2.x environment? (1) Points

The Incremental Repository Merge (IRM) (*)

Oracle Universal Installer (OUI)

The Siebel Upgrade Advisor

Incorrect

Siebel Application Response Measurement (SARM) and Performance

(Answer all questions in this section)

29.  SARM Granularity Level should usually be set to 2 in a production

environment  Mark for Review 
(1) Points

True

False (*)

Incorrect

30.  Which of these diagnostics are useful for troubleshooting performance

issues?  Mark for Review 
(1) Points

Siebel Web Server Extension Logs

SARM files

Object Manager log files

All of these diagnostics are useful (*)

Correct

31.  Which of the following log events is NOT used for troubleshooting
performance issues?  Mark for Review 
(1) Points

ObjMgrSqlLog

SqlSlowQuery

SARMQuery (*)

All of these log events are useful

Incorrect
 32.  What is the unit of measurement for SARM transactions?
 Mark for Review 
(1) Points

Seconds

NumberOfContacts

Milliseconds (*)

Minutes

Correct

Getting Training for Siebel CRM

(Answer all questions in this section)

33.  What is the most powerful tool to prevent service requests and help
troubleshooting issues?  Mark for Review 
(1) Points

Get Proactive Page

Knowledge database (*)

Oracle Bookshelf

My Oracle Support Community

Correct

34.  Which Tab should you select to access all training options from My Oracle
Support?  Mark for Review 
(1) Points

Dashboard

Service Requests

Community

Knowledge (*)

Incorrect

35.  Which learning tool allows you to create a personalized search and your
own course collections?  Mark for Review 
(1) Points

TOI training

Get Proactive Page

Bookshelf
 Oracle Learning Library (*)

Incorrect
2. If you are
planning an  Mark for Review 
upgrade (1) Points
you should
start with
which of
the
following
documents?

The Upgrade Advisor (*)

Siebel Advisor Webcasts

Siebel CRM Learning Library

Troubleshooting Information Center

Incorrect
11. Which of the
following  Mark for Review 
documents is (1) Points
helpful for
troubleshooting
performance
issues?

Information Center for Performance with Siebel Scripting

Master Note for Performance Issues in Siebel Configuration and Scripting

Master Solution Document to Assist with Debugging, Troubleshooting and Resolving Siebel
Performance Behaviors
All of these documents are useful (*)

17.  With
IRM,  Mark for Review 
users (1) Points
can
choose
individual
ACRs to
apply
based on
their
industry
product.

True

False (*)

Correct
20. You can
stay  Mark for Review 
informed (1) Points
about the
latest
Siebel
Support
information
via:

twitter.com/SupportSEBLCRM

Hot Topics Emails

LinkedIn My Oracle Support Siebel CRM Group

Siebel Product Newsletters

All of the above (*)

Correct
28. How to find if a
Siebel bug has  Mark for Review 
been resolved (1) Points
and in which
FP/QF/Patchset?

(Choose all correct answers)

Review Maintenance Release Guide (*)

Review Bookshelf

Review QF/patchset readme file (*)

Review Bug itself or documents discussing this bug (*)

Incorrect

29.  Siebel Patchsets are cumulative?

 Mark for Review 
(1) Points

True (*)

False

Correct