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    Lesson 1 PDF

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    Car Lo
    This document provides an introduction to human-computer interaction (HCI). It discusses the brief history of HCI, from early studies of human performance in factories during WWII to the establishment of ergonomics in 1949. It defines HCI as the specialized field concerned with the interaction between people and computers. The document outlines the four main components of HCI - the computer, human, task, and usability. It differentiates usability from usefulness and discusses usability goals like effectiveness, efficiency, safety, utility, learnability, and memorability. Finally, it introduces the concept of user experience and compares usability and user experience goals.

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    Lesson 1 PDF

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    Car Lo
    47 views27 pages
    This document provides an introduction to human-computer interaction (HCI). It discusses the brief history of HCI, from early studies of human performance in factories during WWII to the establishment of ergonomics in 1949. It defines HCI as the specialized field concerned with the interaction between people and computers. The document outlines the four main components of HCI - the computer, human, task, and usability. It differentiates usability from usefulness and discusses usability goals like effectiveness, efficiency, safety, utility, learnability, and memorability. Finally, it introduces the concept of user experience and compares usability and user experience goals.

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    This document provides an introduction to human-computer interaction (HCI). It discusses the brief history of HCI, from early studies of human performance in factories during WWII to the establishment of ergonomics in 1949. It defines HCI as the specialized field concerned with the interaction between people and computers. The document outlines the four main components of HCI - the computer, human, task, and usability. It differentiates usability from usefulness and discusses usability goals like effectiveness, efficiency, safety, utility, learnability, and memorability. Finally, it introduces the concept of user experience and compares usability and user experience goals.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    47 views27 pages

    Lesson 1 PDF

    Uploaded by

    Car Lo
    This document provides an introduction to human-computer interaction (HCI). It discusses the brief history of HCI, from early studies of human performance in factories during WWII to the establishment of ergonomics in 1949. It defines HCI as the specialized field concerned with the interaction between people and computers. The document outlines the four main components of HCI - the computer, human, task, and usability. It differentiates usability from usefulness and discusses usability goals like effectiveness, efficiency, safety, utility, learnability, and memorability. Finally, it introduces the concept of user experience and compares usability and user experience goals.

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    of 27

    INTRODUCTION

    MIT 306 Human Computer Interaction


    Jun Rangie C Obispo
    Department of Computer Science
    Outline
    • Good or bad design
    • Brief History
    • Definition of HCI
    • Usability
    • User Experience
    Introduction
    • How many interactive products do you use everyday?
    • Mobile phones
    • Computers
    • Remote controls
    • Vending machines
    • ATM
    • Many more
    Good or bad?

    http://www.caradvice.com.au/wp-content/uploads/2013/06/iphone-5.jpg
    Good or bad?

    http://digitalspyuk.cdnds.net/16/35/768x384/landscape-1472664033-samsung-gear-s3.jpg
    Good or bad?

    http://static.knowyourmobile.com/sites/knowyourmobilecom/files/styles/insert_main_w
    ide_image/public/0/73/google-glass_0.jpg?itok=YWa3E9ol
    Is “good or bad?” the wrong question?
    • What is it that makes technology “good” or “bad”?
    • How can we build “good” technologies?
    • How can we verify or validate the “good”ness of our
    technologies?
    Novel Interface
    Brief History
    • Systematic study of human performance began during the
    last century in factories
    • World War II
    • Interest in building more effective weapons
    • Led to the study of humans and machines

    http://www.history.army.mil/photos/WWII/Preps/SC180851.jpg
    Brief History
    • Ergonomics Research Society
    • Established in 1949
    • Focused on physical characteristics of machines and systems and
    how these affect human performance.
    Brief History
    • Ergonomics and Human Factors
    • Both disciplines are concerned with user performance in the
    context of a system
    • As computers became more common, more researchers
    specialized in interactions between computers and people
    • HCI became a popular term in the 1980s.
    Definition
    • A specialized field of study concerned with the interaction
    between people and computers
    • Concerned with the physical, psychological and
    theoretical aspects of the process.
    Human Computer Interaction

    Human
    Being Computer
    HCI

    Task
    A unified theory?
    • There isn’t one.
    • Four major components
    • The computer
    • The human being
    • The task
    • Usability
    Usability differentiated
    • Useful
    • Object accomplishes what is required
    • Usable
    • Object accomplishes what is required easily and naturally, without
    danger or error
    • Used
    • Object is attractive, engaging, fun—people WANT to use it
    Our interest
    • The human being should not have to adapt to the system.
    • The system should be designed with the user in mind
    • Support human capabilities
    • Compensate for human limitations
    User’s needs
    • Need to take into account what people are good and bad
    at
    • Consider what might help people in the way they currently
    do things
    • Think through what might provide quality user
    experiences
    • Listen to what people want and get them involved
    • Use tried and tested user-centered methods
    Usability Goals
    • Effective to use
    • Efficient to use
    • Safe to use
    • Have good utility
    • Easy to learn
    • Easy to remember how to use
    Effectiveness
    • Very general goal
    • Refers to how good a product is at doing what it is
    supposed to do

    • Is the product capable of allowing people to learn, carry


    out their work efficiently, access the information they
    need, or buy the goods they want?
    Efficiency
    • The way a product supports users in carrying out their
    tasks

    • Once users have learned how to use a certain product to


    carry out their tasks, can they sustain a high level of
    productivity?
    Safety
    • Protecting the user from dangerous conditions and
    undesirable situations
    • External conditions
    • Unwanted actions
    • Consequences of making errors
    • What is the range of errors that are possible using the
    product and what measures are there to permit users to
    recover from them easily?
    Utility
    • Extent to which the product provides the right kind of
    functionality so that users can do what they need and
    want to do
    • Does the product provide an appropriate set of functions
    that will enable users to carry out all their tasks in the way
    they want to do them?
    Learnability
    • How easy a system is to learn to use
    • People don’t like spending a long time learning how to use a
    system

    • Is it possible for the user to work out how to use the


    product by exploring the interface and trying out certain
    actions? How hard will it be to learn the whole set of
    functions this way?
    Memorability
    • How easy a product is to remember how to use, once
    learned.
    • Important to interactive products used infrequently
    • What kinds of interface support have been provided to
    help users remember how to carry out tasks, especially
    for products and operations they use infrequently?
    User Experience
    • How a product behaves and is used by people in the real
    world
    • the way people feel about it and their pleasure and satisfaction
    when using it, looking at it, holding it, and opening or closing it
    • “every product that is used by someone has a user experience:
    newspapers, ketchup bottles, reclining armchairs, cardigan
    sweaters.” (Garrett, 2003)
    • Cannot design a user experience, only design for a user
    experience
    User experience goals
    Desirable aspects
    satisfying helpful fun
    enjoyable motivating provocative
    engaging challenging surprising
    pleasurable enhancing sociability rewarding
    exciting supporting creativity emotionally fulfilling
    entertaining cognitively stimulating

    Undesirable aspects
    boring unpleasant
    frustrating patronizing
    making one feel guilty making one feel stupid
    annoying cutesy
    childish gimmicky
    Usability and user experience goals
    • Selecting terms to convey a person’s feelings, emotions,
    etc., can help designers understand the multifaceted
    nature of the user experience

    • How do usability goals differ from user experience goals?

    • Are there trade-offs between the two kinds of goals?


    • e.g. can a product be both fun and safe?

    • How easy is it to measure usability versus user


    experience goals?

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