Mohamed Hassan, PMP®, ITIL® V.2 Service Manager, ITIL® v.

3 Expert
E-Mail Hassan2k@ymail.com | Profile http://ae.linkedin.com/in/hassan2k | Mobile +974.777.15.799

CAREER OBJECTIVE
I am innovative and highly driven professional offering 11 years of continuous experience with extensive progressive project,
program and service management experience combining managerial and technical expertise in planning and executing projects in
different industries seeking a position in a role suitable for my experience.
AREA OF EXPERTISE
Program & Projects Management e-Services Solutions PMO Consultancy
ITSM Implementation Business Analysis Business Process Management
Service Desk Solutions Enterprise Architecture Call Center Solutions
Health Care Solutions e-Government Solutions Oil & Gas Solutions
Business APPLICATIONS & PRODUCTS
Microsoft Project Microsoft Project Server Microsoft Visio
Microsoft Office SharePoint Server Ms CRM v.4 Oracle SQL Developer 10G
BizTalk Server Oracle 9i & Oracle 10G Oracle J Developer 10G
UML, Test Cases, Use Cases Visual Studio.Net Crystal Reports XI & XII
Microsoft InfoPath 2007 XML, XPATH, XSLT Web Services & WCF & WWF
PROFESSIONAL EXPERIENCE

 Established and managed project management office (PMO) for several government and private organizations.

 Deliver projects on time and monetary budgets, within the right level of agreed quality by balancing demands of scope,
time and cost with solid customer feedback according to PMBOK.

 Microsoft Centric Technical and Government Sector Experience.

 Implementing Service Management Framework based on ITIL Best Practices Framework.

 Plan the activities of different sized team members and monitor their performance at each project.
 Comply with the program policy in respect to the stakeholders, Customer, Suppliers, staff, and to carry out duties and
responsibilities as per project management Code of Ethics.

 Extensive experience in Enterprise Software Development Life Cycle (SDLC).

 Project Feasibility studies, Project Evaluation, and Program Planning.

 Extensive experience at e-Government Projects and Strategies.

 Communicates effectively with clients to identify issues, needs and evaluate business solutions as well as Building
knowledge base of each client's business, organization and objectives.
 Handling Tenders – timely collection of tenders, clarifications, bid submission, attending opening or revisions.

 Managing Internal and External Vendors as well as onshore and offshore Team.
Education

 Bachelor - Computer Engineering - Ain Shams University of Engineering – Egypt, 2003

Professional Qualification & Certifications

 Certified in Program Management Professional (PgMP, Planned in Oct 2011).

 Certified in Project Management Professional (PMP).
 Certified in Service Management (ITIL V3 Foundation, with 100% Score).
 Certified in Service Management (ITIL V2 Service Manager).
 Certified in Service Management (ITIL v.3 Expert).
 Microsoft Certified Professional in Microsoft Solution Framework (MSF).
 Microsoft Certified Trainer (MCT).
 Microsoft Certified Professional Developer (MCPD.NET).
  Microsoft Certified Solution Developer (MCSD.NET).
CAREER HIGHLIGHTS
Afkar as Programme Manager, Qatar October 2010 till Present
Responsibilities & Accomplishments
Plan, direct, manage and control Information and Communications Technology ‘ICT’ programs and projects.
Setup, implement and audit a Project Management Office ‘PMO’ and its governance system.
Provide portfolio management by managing the department portfolio of projects, portfolio and departmental IT budget, portfolio
analysis, alignment and prioritization.
Hire, train, assign, mentor and supervise project managers, leaders and coordinators.
Establish, build and update program/project plans, tender documents, applications designs and documents, and monitor actual
work progress against plans.
Oversee the documentation and development of project artifacts and deliverables with different SME’s.
Identify, manage, assess, respond and control risks and Issues on project and program levels.
Liaise effectively with stakeholders and business users; vendors and solutions providers.
Provide PMO reporting to the Business Solutions Manager through compiling project reports; controlling and monitoring progress,
projects and departmental costs and budgets.
Program- Qtel Intranet Phase II - Telecom
Qtel intranet phase II program is consisting of 3 projects:
-Intranet Portal: Serving 7 Business Units and Generic Qtel services.
-Fast: Enterprise Search.
-Migration: migrating 2 old systems (Qtel OraNeeds and Al-Silah intranet portal) to the new Qtel Family intranet portal.
Project – Lusail (www.lusail.com) – Real State
Lusail is Qatari Diar subsidiary with high focus on the new Lusail city.
Monitored Projects
-QADC Website (Qatar Olympic Committee)
-Amiri Guard Intranet Portal
-Al-Raya Website (www.raya.com)
I Capital as Senior Projects Manager, U.A.E Aug 2009 till Sep 2010
Responsibilities & Accomplishments
Identify Requirements, Establishing clear and achievable objectives and deliverables.
Create scope document, scope management Plan
Create WBS, Schedule Plan.
Create Risk, communication, Resource, Quality Management Plans and service support plans.
Develop and maintain client relationships.
Use case Realization (Sequence and Class Diagrams).
End users & team training to ensure the smooth operations.
Help in developing and implementing the IT PMO.
Oversee project management through reporting of specific quality, time and other measurement data and lessons learned.
Writing and evaluating RFPs /tender document.
Project- Amanat (MoJ Case Management System) - UAE
Project Description: ASP.NET Accountant Management System used to serve ministry of justice in UAE which will track any
case from opening till closing it. This system will be used for all courts within UAE.
Project – EPM (iCapital PMO)
Project Description: Implement EPM using Ms. Projects Server 2007 to enhance the process of project management office
(PMO) throughout different offices in Egypt and UAE.
Project – Wareed Service Desk, Ministry of Health-UAE
Project Description: It is Infrastructure project to act as single point of contact for all Wareed users.
Design Incident management, problem management as well as service desk processes based on ITIL best practices.
Project – ITIL V2 Service Manager training, Ministry of Health-UAE
Project Description: Deliver ITIL V2 Service Manager training to Wareed agents and technical support to help them to apply the
best practices of ITIL at the service desk.
Project – Wareed Portal (www.Wareed.ae), Ministry Health
Project Description: Share Point portal provides internal e-Services which will serve all MoH departments.
AvanSys as Projects Manager, U.A.E August 2008 – July 2009
Responsibilities & Accomplishments
Identify Requirements, Establishing clear and achievable objectives and deliverables.
Create WBS, Schedule Plan.
Create scope document, scope management Plan
Use case Realization (Sequence and Class Diagrams).
End users & team training to ensure the smooth operations.
Create Risks, communication, Resources, Quality Management Plans and service support plans.
Managing Off shore Team.
Project - MoEW Portal (www.moew.gov.ae), Ministry of Environment and Water - UAE
Project Description: Share Point portal provides e-Complain system, Suggestions system and a lot of other services that
automated all of the ministry processes.
Project - MoEW eServices - Ministry of Environment and Water - UAE
Project Description: Share Point portal e-Services Applications provide Agriculture, Cites, Animal Wealth, Fisheries, and
Fishermen services which automated all of the processes at those departments.
Project - MoEW Data Warehousing - Ministry of Environment and Water - UAE
Project Description: ASP.NET Data Warehousing Application migrate old ministry data to act as the primary source for all e-
services provided by the ministry.
Trust as Projects Manager, U.A.E March 2006 – July 2008
Responsibilities & Accomplishments
Identify Requirements, Establishing clear and achievable objectives and deliverables.
Prepare project management plan, statement of work, manage meetings with business and analyze man efforts on the projects.
Use case Realization (Sequence and Class Diagrams).
End users & team training to ensure the smooth operations.
Balance project constraints to achieve project goals.
Adapt plans and approaches for different concerns and expectation of stakeholders.
Change management and implementation of IT System.
Business driven IT capabilities through innovation and leadership.
Schedule and assign resources to ensure that the applications satisfy stakeholder requirements.
Project - PAA (Plant Automation Applications)/PAS (Pipelines Automation Systems) - Dolphin Energy, Qatar
Project Description: The PAA&PAS project is based on integrating commercial-off-the-shelf applications into one integrated
solution using BizTalk 2006. The integration of the various standalone applications requires a solution that is flexible in terms of
databases and communication protocols, but also offers robustness, performance.
Project - TruAnalyzer, ADVS (Analyzer Data Verification System) - Dolphin Energy, Qatar
Project Description: TruAnalyzer is a Sample Quality measurement application using for measuring the sample quality came
from the pipes using PI Database (Real Time Database) using EJB and Oracle 10G.
Generic Visions as Project Lead, Egypt February 2001 – February 2006
Title: Project Lead, Feb 2004 till Feb 2006
Title: Senior Software Engineer, Feb 2002 till Jan 2004
Title: Software Engineer, Feb 2001 till Feb 2002
Responsibilities & Accomplishments
Setup the detailed design documents of an IT solution based on customer and end user requirements.
Use case Realization (Sequence and Class Diagrams).
Update and modify the design according to the feedback from Client Consultant.
Lead development to build proposed application solutions.
Manage user acceptance testing to ensure that application and system integration meets the business requirements.
Lead the design teams to build a web based collaborative e-learning platforms.
Deliver Microsoft Training and Consultations.
Project – School Management System
Project Description: ASP.Net E-Learning System is a feature-rich, multilingual and complete content management system. it
brings the education stakeholders (management, administration, parents, teachers and students) together on a common interactive
platform thereby fostering camaraderie among them and building a solid school community, It automates a school’s diverse
operations such System Administration and Management, Records and Profiles Management, Timetable Generation and Updates,
Substitute Management, Fee Management, Attendance Management, Exam Management, Grades Management, Library
Management, Web Community Management, Online Content Management and Homework Management
Project - e-Payment
Project Description: ASP.Net Financial Banking Solution used to track the e-Payment process.
Project – Mega Pharmacy Management System
Project Description: ASP.Net E-Pharmacy Healthcare System is multilingual and complete content management system to
manage the pharmacy daily operations such as Stock, payment... Etc.
Project – Work Load Tracker
Project Description: ASP.Net Task Management System to deliver all services required for any corporation to know the assigned
tasks for its employees and every employee being auto monitored.
Project – Billing System
Project Description: CRM Application used to provide the required information of any electrical bill.
Project – Automatic Code Generator
Project Description: Auto N-Tier Templates Generator used to generate .Net Classes and tables to faster the development
process.
Project - Course Registrations
Project Description: ASP.Net E-Learning system is multilingual content management system. It tracks the course from Client
Registration till Course Delivery.
Personal C/CS
Communication Risk Management Self-Learner
Well Leadership Team Work Analytical Thinking
Customer Oriented Problem Solver Adaptability
Decision Making Active Listener Focus on results
PERSONAL INFORMATION
Date of Birth: 11.07.1980
Marital Status Married with one child
Religion: Islam
Nationality: Egyptian
Passport Number: 454068
Visa Status: U.A.E Residence Visa with Work Permit
Languages: Fluent in English and Arabic
Relocation: Yes – Willing to relocate
Driving License: Yes - U.A.E Driving License Valid till 22-10-2017