Sample Data - Not For Operational Use: 40Th Edition, January 2020
Sample Data - Not For Operational Use: 40Th Edition, January 2020
Sample Data - Not For Operational Use: 40Th Edition, January 2020
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Preface ............................................................................................................................................................... xv
Introduction...................................................................................................................................................... xvii
GENERAL ............................................................................................................................................................ 1
AHM 001 Chapter 0—Record of Revisions ................................................................................................ 1
AHM 011 Standard Classification and Numbering for Members Airport Handling Manuals ......................2
AHM 012 Office Function Designators for Airport Passenger and Baggage Handling ............................30
AHM 020 Guidelines for the Establishment of Airline Operators Committees .........................................31
AHM 021 Guidelines for Establishing Aircraft Ground Times...................................................................34
AHM 050 Aircraft Emergency Procedures................................................................................................ 35
AHM 070 E-Invoicing Standards............................................................................................................... 53
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A310–200/200C/300........................................................................................................... 900
A330-200F.......................................................................................................................... 917
B737–200/200C.................................................................................................................. 982
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B747–400/400C................................................................................................................ 1004
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MD-11............................................................................................................................... 1085
TU-204.............................................................................................................................. 1091
AHM 905 Reference Material for Civil Aircraft Ground Support Equipment.........................................1093
AHM 905A Cross Reference of IATA Documents with SAE, CEN, and ISO..........................................1097
AHM 906 Guidelines for Use of Pooled and Borrowed Ground Support Equipment (GSE) ................1099
AHM 907 Basic Requirements for Electric Powered GSE (e-GSE) .....................................................1100
AHM 908 Training for Ground Support Equipment (GSE) Maintenance..............................................1105
AHM 909 Summary of Unit Load Device Capacity and Dimensions....................................................1111
AHM 910 Basic Requirements for Aircraft Ground Support Equipment ...............................................1112
AHM 911 Ground Support Equipment Requirements for Compatibility with Aircraft Unit Load
Devices ................................................................................................................................. 1116
AHM 912 Standard Forklift Pockets Dimensions and Characteristics for Forkliftable General
Support Equipment ............................................................................................................... 1118
AHM 913 Basic Safety Requirements for Aircraft Ground Support Equipment....................................1120
AHM 914 Compatibility of Ground Support Equipment with Aircraft Types .........................................1125
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2. APPLICABILITY
The AHM is designed to be a repository of a wide range of airport related standards, policies and recommended practices. The
users of the AHM are also expected to be from a wide range of people and companies that operate at an airport who would use
the AHM as a reference and a guide. It also contains material that is used by service providers, airlines, airport personnel,
suppliers and manufacturers who provide the aviation industry with services or equipment related to airport operations.
3. SCOPE
The AHM content is intended as recommended practices which include: standards, guidelines, functional specifications, as well
as templates - all of which are intended to assist and guide appropriate staff on the “what to do” aspects of airport operations.
4. MANUAL REVISION
IATA publishes annual editions of this manual to ensure the content remains current. The edition is depicted on the cover page of
the manual and at the bottom of each individual page. The issue date and effective date of each edition is indicated in the record
of revisions section. A temporary revision (TR) may be issued in order to address urgent needs. A TR is not included in the body
of the AHM, and is accompanied by specific instructions as to its applicability.
The following symbols placed against an item indicate changes from the previous edition.
Symbol Meaning
Addition of a new item.
Change to an item.
Cancellation of an item.
For more information on IATA Ground Operations Training, please visit www.iata.org/groundops.
AHM 011
STANDARD CLASSIFICATION AND NUMBERING FOR MEMBERS
AIRPORT HANDLING MANUALS
RECOMMENDED that:
When preparing, revising or issuing their own Airport Handling, Ground Operations, Traffic, or equivalent company regulations
Manuals, Members shall, whenever possible, entirely or in part, use the following standard subject classification and numbering
system in order to facilitate:
cross reference with the IATA Airport Handling Manual or other carriers regulations;
the work of any carrier or handling agent when handling another carrier's flights;
computerised access to the carrier's operational regulations.
Introduction
The standard classification and numbering system has been developed by the IATA Airport Services Board along the concept of
the A4A 100 standard (originally issued 1956, Pp revised 1981) universally used for aircraft engineering, maintenance, and
technical manuals. Its purpose is providing an universal easy reference system enabling an airline or a handling agent to check
any specific information or regulation in the Airport Handling Manual, Ground Operations Manual, Traffic Manual or equivalent of
any carrier he handles in at least one station.
1. APPLICATION
The standard classification and numbering system applies to:
Airport Handling Manuals;
Ground Operations Manuals;
Traffic Manuals;
and more generally any in-house regulations Manual issued by a carrier covering in whole or in part the scope defined in the
section/subsection designations hereafter.
It is not applicable to:
technical aircraft Manuals (usually numbered according to the A4A 100 standard), Flight Operations Manuals, Line
Maintenance Manuals;
passenger or cargo COMMERCIAL procedures Manuals such as rates, ticketing, Air Waybill, reservations or sales manuals;
though such Manuals may be cross-referred to in some of the matters covered in the present standard's sections and
subsections;
and more generally any field of airline/airport activity not covered by the scope defined in the section/subsection
designations hereafter.
2. MANUAL DESIGNATION
Each Manual to which the standard classification and numbering system applies shall have an abbreviated designation printed
on its cover and in the top right hand corner of each printed page or computer screen display, as applicable. This abbreviated
designation shall be used whenever necessary in messages, annexes to handling agreements, training documentation, and any
other documents where quoting carrier Manual references may be necessary.
The abbreviated Manual designation shall consist in 6 to 9 alpha characters, in two elements separated by a full stop:
Examples:
Note 3: There may be as many separate Manuals as required by the carrier, and the distribution of sections/subsections between
these Manuals is not standardised, in order to keep into account the variety of airlines internal organisations. But, where several
Manuals exist, each of them shall have such an abbreviated designation.
3. NUMBERING PRINCIPLES
3.1 General numbering
Each paragraph in a Manual to which the standard classification and numbering system applies shall be designated by
6 numeric characters, in three elements separated by full stops:
or:
99. xxx .99.99 (b)
99.99. xxx .99 (c)
99.99.99. xxx (d).
Note 1: The SSIM type code system includes general type designators and sub-type codes. It is recommended to preferably use
the SSIM sub-type code, unless information is common to several sub-types with the same carrier and can better be structured
by referring to their common general designator.
Note 2: The relative location of aircraft type code and section/subsection/paragraph elements is dictated by the structure
chosen for the Manual, e.g. variant (a) will be used it there is one Manual—or part thereof—per aircraft type. Variant (d) will be
used if aircraft specific information is itemised only for each individual subject matter.
Note 3: Computerised information systems shall be programmed to recognise a type code entry or a general numbering entry,
irrespective of their relative locations (see paragraph 8 hereafter).
4. SECTION NUMBERING
00 — General
01 — Representation and accommodation
02 — Load control and communications
03 — Unfit load devices control
04 — Passengers and baggage (see Note 1)
05 — Cargo and mail (see Note 1)
06 — Ramp
07 — Aircraft servicing
08 — Fuel and oil
09 — Aircraft maintenance (see Note 2)
10 — Flight operations and crew administration
11 — Surface transport
12 — Catering services
5. SUBSECTION NUMBERING
Within each section, the subsections shall be numbered as shown in Attachment ‘A’ hereafter.
6. PARAGRAPH NUMBERING
Within each subsection, paragraphs shall be numbered as shown in Attachment ‘B’ hereafter.
Note 1: Full paragraph numbering has at this initial stage been completed only for certain subsections. The IATA Airport Services
Board is continuing to develop detailed paragraph numbering for the other subsections, with the assistance or advice of airline
experts.
Note 2: Those parts of the present standard approved by the IATA Airport Services Board are published with a draft status for a
duration of one year, for which it will be open to comments and requests for change from any airline or other IATA group or
Committee.
Note 3: Should, during this interim development period, a Member require paragraph numbering for a not yet available
subsection, and not wish to improvise a classification/numbering system of his own which might later be at variance from the
standard, this Member should contact the ASB Secretary for Working Group consultation.
Note 4: See paragraph 3.1 for possibility of further subdivisions.
7. PAGE IDENTIFICATION
In order to facilitate reference and identification of pages, each page of a carrier's Manual or computer display numbered
according to the standard system shall be marked in the top right-hand corner with a box including the following information:
abbreviated manual designation (see paragraph 2);
section, subsection and paragraph designation (see paragraph 3.1);
when applicable, aircraft type code involved (see paragraph 3.2);
date (month/year) of issue or latest revision.
Examples:
8. COMPUTER ACCESS
When a member has all or part of its Airport Handling regulations and/or basic reference data stored into a computer information
system, the computer program shall allow the following procedure for access to/retrieval of the information.
(a) Access procedure for the information system concerned:
enter standard Manual designation (see paragraph 2).
Example: AFR.DKSAL
The screen shall display, in one or several pages, the list of sections and subsections presently available in the system,
and the procedures to be followed for access to subsection summaries and paragraph contents.
(b) Access to the summary of a particular subsection:
enter section and subsection number required (see paragraph 3.1).
Example: 05.12
The screen shall display, in one or several pages, the list of paragraphs presently available in the system for the
subsection concerned, including any aircraft type specific parts identified by their SSIM aircraft type code.
(c) Access to a particular paragraph:
enter section, subsection and paragraph number required (see paragraph 3.1).
Example: 05.12.25
The screen shall display, in one or several pages, the full contents of the paragraph concerned, including any aircraft
type specific parts identified by their SSIM aircraft type code.
(d) Access to the summary of aircraft type specific information:
enter SSIM aircraft type code (general type designator or sub-type code, see 3.2).
Example: 74M
The screen shall display, in one or several pages, the list of sections, subsections, and paragraphs presently available
in the system, containing information coded as specific to the aircraft type (or sub-type if entered) concerned.
(e) Access to a particular paragraph of aircraft type specific information:
enter section, subsection and paragraph number required (see 3.1) plus SSIM aircraft type code (see 3.2): these
elements shall be in any sequence, provided the 2-digit/3-digit elements shall not be split and shall be separated by full
stops.
Example: 74M.05.12.25
05.74M.12.25
05.12.74M.25
05.12.25.74M
shall equally provide access to the information specific to B747 COMBI aircraft in paragraph 05.12.25.
The screen shall display, in one or several pages, the full contents of the paragraph concerned which are coded under
the entered aircraft type or sub-type.
(f) Restricted access information:
When a Member wishes certain parts of the information stored into the system to be access-restricted, such a part shall
be identified as “RESTRICTED ACCESS” in the displays of paragraphs (a) through (e).
It shall be necessary to enter a confidential code determined by the carrier in order to obtain access to the information
so coded.
(g) Classified/confidential information:
When a Member wishes certain parts of the information stored into the system to be classified and kept confidential,
such a part shall not be identified in the displays of paragraphs (a) through (e).
A confidential code determined and controlled by the carrier shall be necessary to obtain the summary display for such
parts.
(h) Special data retrieval procedure:
Computer information systems should preferably be programmed in such a manner that, by entering a standard
IATA 3-letter code per AHM 510, one gains access to a display of the summary of all sections/subsections/paragraphs
relevant to this code.
Example: EAT
The screen shall display, in one or several pages, the list of sections, subsections, and paragraphs presently available
in the system, containing information coded as concerning the handling and loading of food for human consumption, as
per IATA code definition.
It should also be possible to obtain more specific information by entering both a standard IATA 3-letter code and an
aircraft SSIM type code (general type designator or subtype code, see 3.2): these codes shall be in any sequence,
provided the codes shall not be split and shall be separated by a full stop.
Example: EAT.74M
or
74M.EAT
shall equally provide access to the information, if any, specific to the carriage of food for human consumption on board
B747 COMBI aircraft.
(i) HELP function:
It is recommended that computer information systems designed to be accessible by other than the Member carrier's
staff be programmed to be as user-friendly as achievable.
Particularly, simple and clear English language guidance on system operation and information access should be
available by entering the code HELP.
00–0 GENERAL
00–00 Log of applicable pages
00–01 Distribution and updating
00–02 Index of key-word entries
00–03 Scope and purpose
00–04 Summary of sections/subsections/items (down to 4 or 6 digits)
00–05 Abbreviations used
00–06 Glossary of term
00–07 Units, measurements, conversions
00–08 Aircraft type/sub-type codes
00–1 FACILITATION
00–10 General facilitation objectives and policies
00–11 Regional and local facilitation committees
00–12 Immigration documents and procedures
00–12-0x General
00–12-1x Passenger manifests
00–12-2x Crew certificate
00–12-3x Embarkation/disembarkation cards
00–12-4x General declaration
00–13 Customs documents and procedures
00–14 Sanitary and agriculture authorities documents and procedures
00–14-0x WHO/ICAO regulations
00–14-1x Disease control—Vaccinations
00–14-2x Disinsectization of aircraft cabins
00–14-3x Disinfection of aircraft cabins
00–14-4x Disinsectization of aircraft cargo compartments
00–14-5x Disinfection of aircraft cargo compartments
00–15 Cargo facilitation
00–16 Information by countries
00–2 HANDLING AGREEMENTS
00–20 Handling agreements principles, responsibilities and liabilities
00–21 Airport handling agreements
00–22 Airport catering agreements
00–23 Airport cargo handling agreements
00–24 Airport of passenger sales/ticketing agreements
00–25 IATP pool and technical agreements
00–26 Special handling agreements
00–27 Occasional/request handling rates—Work orders
00–28 Control of services rendered—Quality standards
00–29 Settlement of discrepancies
02–0 GENERAL
02–1 LOAD CONTROL (this section presently under development)
02–2 COMMUNICATIONS
02–2 General
02–21 Communication systems/ground to ground
02–21-0x Policy concerning the use of communications
02–21-1x Telephone systems
10 General
11 Public telephone
12 In-house (company) telephone
03–0 GENERAL
03–00 Identification codes for ULDs used by the carrier
03–01 Description/characteristics of carrier's general purpose ULDs
03–02 Description/characteristics of carrier's ULD accessories
03–03 Description/characteristics of carrier's special purpose ULDs
03–1 HANDLING
03–10 General handling requirements
03–11 Condition check of ULDs—Serviceability limits
03–12 Palletization methods
03–13 Load distribution and shoring
03–14 Tie-down of cargo on/in ULDs
03–15 Storage requirements for ULDs
03–16 ULD accessories handling and control
03–17 Rules for handling of special purpose ULDs
03–2 ADMINISTRATION
03–20 General ULD control procedures
03–21 IATA multilateral ULD agreement
03–22 ULD inventory requirements—SCM message
03–23 ULD identification at loading—UCM message
03–24 ULD transfer receipt—LUC message
03–25 Transfer of ULDs to carriers not party to multilateral agreement
03–26 Control of ULDs remitted to shippers/agents
04–0 GENERAL
04–00 Passenger service department authority and reporting/line of management
04–01 Relations between passenger and load control departments
04–02 Passenger service department organization and job assignments
04–03 Passenger service department library and reference documents
04–03-0x Mandatory regulations to be held
04–03-1x General reference documents
04–03-2x Forms to be held in stock by passenger service department