Ahm Toc
Ahm Toc
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Preface ............................................................................................................................................................... xv
Introduction...................................................................................................................................................... xvii
GENERAL ............................................................................................................................................................ 1
AHM 001 Chapter 0—Record of Revisions ................................................................................................ 1
AHM 011 Standard Classification and Numbering for Members Airport Handling Manuals ......................2
AHM 012 Office Function Designators for Airport Passenger and Baggage Handling ............................30
AHM 020 Guidelines for the Establishment of Airline Operators Committees .........................................31
AHM 021 Guidelines for Establishing Aircraft Ground Times...................................................................34
AHM 050 Aircraft Emergency Procedures................................................................................................ 35
AHM 070 E-Invoicing Standards............................................................................................................... 53
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A310–200/200C/300........................................................................................................... 900
A330-200F.......................................................................................................................... 917
B737–200/200C.................................................................................................................. 982
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B747–400/400C................................................................................................................ 1004
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MD-11............................................................................................................................... 1085
TU-204.............................................................................................................................. 1091
AHM 905 Reference Material for Civil Aircraft Ground Support Equipment.........................................1093
AHM 905A Cross Reference of IATA Documents with SAE, CEN, and ISO..........................................1097
AHM 906 Guidelines for Use of Pooled and Borrowed Ground Support Equipment (GSE) ................1099
AHM 907 Basic Requirements for Electric Powered GSE (e-GSE) .....................................................1100
AHM 908 Training for Ground Support Equipment (GSE) Maintenance..............................................1105
AHM 909 Summary of Unit Load Device Capacity and Dimensions....................................................1111
AHM 910 Basic Requirements for Aircraft Ground Support Equipment ...............................................1112
AHM 911 Ground Support Equipment Requirements for Compatibility with Aircraft Unit Load
Devices ................................................................................................................................. 1116
AHM 912 Standard Forklift Pockets Dimensions and Characteristics for Forkliftable General
Support Equipment ............................................................................................................... 1118
AHM 913 Basic Safety Requirements for Aircraft Ground Support Equipment....................................1120
AHM 914 Compatibility of Ground Support Equipment with Aircraft Types .........................................1125
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INTRODUCTION
1. GENERAL
The development and adoption of standards for airport handling arose in Europe where an overlap of the networks of many
different airlines resulted in the necessity for airlines to arrange handling contracts with each other. The standards reflected the
handling carriers' need to treat all its customers equally and satisfied each airline's requirement for common standards at each
airport they served.
These standards, known as the Airport Handling Manual (AHM), have been developed under the auspices of IATA over a period
of forty years through the Airport Service Committee (ASC) and Passenger Standards Conference (PSC) and published under
PSC Recommended Practice (RP) 1690 Attachment A. More recently, the governance structure was revised and the ASC
delegated its authority for the development of standards in the AHM to the Ground Operations Working Group (GOG). However
the ASC, and ultimately the PSC, have the overall responsibility to deliver the standards that go into the AHM.
The AHM includes aspects such as: load control; cargo; baggage handling; aircraft handling methods; off-airport handling of
cargo in ULDs; training/qualification of cargo handling staff; airside safety and safe operating practices; functional specifications
for Ground Support Equipment (GSE); policies for GSE operation and training; environmental standards in ground operations; the
use, maintenance and standard interpretations of the IATA Standard Ground Handling Agreement and other ground handling
matters as outlined in Annex A to the IATA Standard Ground Handling Agreement.
Inevitably, there is a continuing need for the maintenance of existing standards and policies as well as the development of new
ones—airport systems and aircraft evolve, the regulatory environment changes and advances in technology, particularly
automation, all affect airport ground handling.
IATA has also established liaisons with various outside organizations with similar aims to avoid duplication of effort and to publish
a standard industry source of information for global use which represents the most practical general airport handling guidelines.
Those wishing contribute to the AHM please contact IATA at groundops@iata.org.
2. APPLICABILITY
The AHM is designed to be a repository of a wide range of airport related standards, policies and recommended practices. The
users of the AHM are also expected to be from a wide range of people and companies that operate at an airport who would use
the AHM as a reference and a guide. It also contains material that is used by service providers, airlines, airport personnel,
suppliers and manufacturers who provide the aviation industry with services or equipment related to airport operations.
3. SCOPE
The AHM content is intended as recommended practices which include: standards, guidelines, functional specifications, as well
as templates - all of which are intended to assist and guide appropriate staff on the “what to do” aspects of airport operations.
4. MANUAL REVISION
IATA publishes annual editions of this manual to ensure the content remains current. The edition is depicted on the cover page of
the manual and at the bottom of each individual page. The issue date and effective date of each edition is indicated in the record
of revisions section. A temporary revision (TR) may be issued in order to address urgent needs. A TR is not included in the body
of the AHM, and is accompanied by specific instructions as to its applicability.
The following symbols placed against an item indicate changes from the previous edition.
Symbol Meaning
Addition of a new item.
Change to an item.
Cancellation of an item.
For more information on IATA Ground Operations Training, please visit www.iata.org/groundops.
AHM 011
STANDARD CLASSIFICATION AND NUMBERING FOR MEMBERS
AIRPORT HANDLING MANUALS
RECOMMENDED that:
When preparing, revising or issuing their own Airport Handling, Ground Operations, Traffic, or equivalent company regulations
Manuals, Members shall, whenever possible, entirely or in part, use the following standard subject classification and numbering
system in order to facilitate:
cross reference with the IATA Airport Handling Manual or other carriers regulations;
the work of any carrier or handling agent when handling another carrier's flights;
computerised access to the carrier's operational regulations.
Introduction
The standard classification and numbering system has been developed by the IATA Airport Services Board along the concept of
the A4A 100 standard (originally issued 1956, Pp revised 1981) universally used for aircraft engineering, maintenance, and
technical manuals. Its purpose is providing an universal easy reference system enabling an airline or a handling agent to check
any specific information or regulation in the Airport Handling Manual, Ground Operations Manual, Traffic Manual or equivalent of
any carrier he handles in at least one station.
1. APPLICATION
The standard classification and numbering system applies to:
Airport Handling Manuals;
Ground Operations Manuals;
Traffic Manuals;
and more generally any in-house regulations Manual issued by a carrier covering in whole or in part the scope defined in the
section/subsection designations hereafter.
It is not applicable to:
technical aircraft Manuals (usually numbered according to the A4A 100 standard), Flight Operations Manuals, Line
Maintenance Manuals;
passenger or cargo COMMERCIAL procedures Manuals such as rates, ticketing, Air Waybill, reservations or sales manuals;
though such Manuals may be cross-referred to in some of the matters covered in the present standard's sections and
subsections;
and more generally any field of airline/airport activity not covered by the scope defined in the section/subsection
designations hereafter.
2. MANUAL DESIGNATION
Each Manual to which the standard classification and numbering system applies shall have an abbreviated designation printed
on its cover and in the top right hand corner of each printed page or computer screen display, as applicable. This abbreviated
designation shall be used whenever necessary in messages, annexes to handling agreements, training documentation, and any
other documents where quoting carrier Manual references may be necessary.
The abbreviated Manual designation shall consist in 6 to 9 alpha characters, in two elements separated by a full stop:
Examples:
Note 3: There may be as many separate Manuals as required by the carrier, and the distribution of sections/subsections between
these Manuals is not standardised, in order to keep into account the variety of airlines internal organisations. But, where several
Manuals exist, each of them shall have such an abbreviated designation.
3. NUMBERING PRINCIPLES
3.1 General numbering
Each paragraph in a Manual to which the standard classification and numbering system applies shall be designated by
6 numeric characters, in three elements separated by full stops:
or:
99. xxx .99.99 (b)
99.99. xxx .99 (c)
99.99.99. xxx (d).
Note 1: The SSIM type code system includes general type designators and sub-type codes. It is recommended to preferably use
the SSIM sub-type code, unless information is common to several sub-types with the same carrier and can better be structured
by referring to their common general designator.
Note 2: The relative location of aircraft type code and section/subsection/paragraph elements is dictated by the structure
chosen for the Manual, e.g. variant (a) will be used it there is one Manual—or part thereof—per aircraft type. Variant (d) will be
used if aircraft specific information is itemised only for each individual subject matter.
Note 3: Computerised information systems shall be programmed to recognise a type code entry or a general numbering entry,
irrespective of their relative locations (see paragraph 8 hereafter).
4. SECTION NUMBERING
00 — General
01 — Representation and accommodation
02 — Load control and communications
03 — Unfit load devices control
04 — Passengers and baggage (see Note 1)
05 — Cargo and mail (see Note 1)
06 — Ramp
07 — Aircraft servicing
08 — Fuel and oil
09 — Aircraft maintenance (see Note 2)
10 — Flight operations and crew administration
11 — Surface transport
12 — Catering services
00–0 GENERAL
00–00 Log of applicable pages
00–01 Distribution and updating
00–02 Index of key-word entries
00–03 Scope and purpose
00–04 Summary of sections/subsections/items (down to 4 or 6 digits)
00–05 Abbreviations used
00–06 Glossary of term
00–07 Units, measurements, conversions
00–08 Aircraft type/sub-type codes
00–1 FACILITATION
00–10 General facilitation objectives and policies
00–11 Regional and local facilitation committees
00–12 Immigration documents and procedures
00–12-0x General
00–12-1x Passenger manifests
00–12-2x Crew certificate
00–12-3x Embarkation/disembarkation cards
00–12-4x General declaration
00–13 Customs documents and procedures
00–14 Sanitary and agriculture authorities documents and procedures
00–14-0x WHO/ICAO regulations
00–14-1x Disease control—Vaccinations
00–14-2x Disinsectization of aircraft cabins
00–14-3x Disinfection of aircraft cabins
00–14-4x Disinsectization of aircraft cargo compartments
00–14-5x Disinfection of aircraft cargo compartments
00–15 Cargo facilitation
00–16 Information by countries
00–2 HANDLING AGREEMENTS
00–20 Handling agreements principles, responsibilities and liabilities
00–21 Airport handling agreements
00–22 Airport catering agreements
00–23 Airport cargo handling agreements
00–24 Airport of passenger sales/ticketing agreements
00–25 IATP pool and technical agreements
00–26 Special handling agreements
00–27 Occasional/request handling rates—Work orders
00–28 Control of services rendered—Quality standards
00–29 Settlement of discrepancies