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Assessment X

Business Communication Module 2

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Section  1

First

Question. 1

The ability of an executive to communication effectivity enhances individual as well as organizational

Answer

Choices
Actual Result Selected
Displayed
a. Status
b. Images
c. Productivity
d. Activity
Feedback : -

Question. 2

There are essentially two channels of communication : _____________ and _____________.

Answer

Choices
Actual Result Selected
Displayed
a. Formal and informal
b. External and internal
c. Upper and lower
d. Flat and steep
Feedback : -

Question. 3

Upward communication is extremely important for -----------

Answer

Actual Result Selected

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Choices
Displayed
a. Providing feedback
b. Handling accounts
c. Customer relations
d. Customer retention.
Feedback : -

Question. 4

The amount of horizontal communication depends on the degree of __________ of departments

Answer

Choices
Actual Result Selected
Displayed
a. Intensity
b. Quality
c. Inter-dependence
d. Commitment
Feedback : -

Question. 5

________________ enhances human relationships resulting in increased morale and productivity

Answer

Choices
Actual Result Selected
Displayed
a. Spiral communication
b. Open communication
c. Closed communication
d. Lateral communication
Feedback : -

Question. 6

Open communication has three distinct characteristics – it is supportive, _______ and __________.

Answer

Choices
Actual Result Selected
Displayed
a. Free and flowing
b. Participative and trusting
c. Lateral and smooth

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d. Unclogged and free

Question. 7

Recruiters top their criteria for evaluating candidates applying for management positions were communication
skills, team-oriented skills and ______________

Answer

Choices
Actual Result Selected
Displayed
a. Speaking skills
b. Writing skills
c. Reading Skills
d. Listening skills
Feedback : -

Question. 8

Managers in an organization spend _____________ of their time communicating

Answer

Choices
Actual Result Selected
Displayed
a. 65%
b. 75%
c. 80%
d. 90%
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Question. 9

Communication serves four major functions in an organization : information, _____________ and _______________

Answer

Choices
Actual Result Selected
Displayed
a. Inspiration and decision
b. Description and adherence
c. Reinforcing and definition
d. Motivation and emotional expression
Feedback : -

Question. 10

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One of the limitation of vertically downward communication is -------------------

Answer

Choices
Actual Result Selected
Displayed
a. Representation
b. Presentation
c. Distortion
d. Connection
Feedback : -

Question. 11

Every employee must receive an _______________ that contains update personnel policies

Answer

Choices
Actual Result Selected
Displayed
a. Pamphlet
b. Employee handbook
c. Manual
d. Brochure
Feedback : -

Question. 12

Utilizing the services of an _____________ to consider the employees is an effective way to ensure effective
upward communication

Answer

Choices
Actual Result Selected
Displayed
a. Architect
b. Actuary
c. Ombudsman
d. Accountant
Feedback : -

Question. 13

Special communication is done generally to quicken the ________________

Answer

Actual Result Selected

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Choices
Displayed
a. Information flow
b. Effectiveness
c. Decision making
d. Delivery of services
Feedback : -

Question. 14

The _______________ is a part of the unofficial communication process in the organization

Answer

Choices
Actual Result Selected
Displayed
a. Flower vine
b. Grape vine
c. Spiral curve
d. Tunnel
Feedback : -

Question. 15

Unofficial channels provide _________________

Answer

Choices
Actual Result Selected
Displayed
a. Change
b. Biased information
c. Fresh perspective
d. Emotional relief
Feedback : -

Question. 16

Communication closes down in non-supportive environment because information poses a _____________

Answer

Choices
Actual Result Selected
Displayed
a. Question
b. Problem
c. Threat

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d. Query
Feedback : -

Question. 17

_______________ is the key to encouraging employee participation in an organization

Answer

Choices
Actual Result Selected
Displayed
a. Talking to people
b. Involving people
c. Questioning people
d. Taking action
Feedback : -

Question. 18

In an organisation, __________ is an employee’s greatest asset.

Answer

Choices
Actual Result Selected
Displayed
a. Stress management
b. Accountability
c. Credibility
d. Time management
Feedback : -

Question. 19

The condition of people being confronted with more information than they can process is known as
______________

Answer

Choices
Actual Result Selected
Displayed
a. Overburdened
b. Overjoyed
c. Overload
Overkill
Feedback : -

Question. 20

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One of the most effective ways of fostering effective organisational communication is for CEO’s to:

Answer

Choices
Actual Result Selected
Displayed
a. Walk the walk
b. Walk the talk
c. Talk the walk
d. Talk the talk
Feedback : -

Return to My Training Plan

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