Technology and

Livelihood Education 9
Computer Systems Servicing
Quarter
1
Technology and Livelihood Education – CSS – Grade 9
Quarter 1 – Module 1: Work Order and Standard Operating Procedure

First Edition, 2020

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Published by the Department of Education - Schools Division of Pasig City

Development Team of the Self-Learning Module

Writer: Vernette R. Ortiz
Editors: Maria O. Del Barrio, Jhoanna V. Navata
Reviewers: Sarah Jane C. Cabalquinto, Maricel F. Azcarraga,
Maria O. Del Barrio, Jhoanna V. Navata
Illustrator:
Layout Artist: Cathy S. Seron
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent
Aurelio G. Alfonso EdD
OIC-Assistant Schools Division Superintendent
Victor M. Javeña EdD
Chief, School Governance and Operations Division and
OIC-Chief, Curriculum Implementation Division

Education Program Supervisors

Librada L. Agon EdD (EPP/TLE/TVL/TVE)

Liza A. Alvarez (Science/STEM/SSP)
Bernard R. Balitao (AP/HUMSS)
Joselito E. Calios (English/SPFL/GAS)
Norlyn D. Conde EdD (MAPEH/SPA/SPS/HOPE/A&D/Sports)
Wilma Q. Del Rosario (LRMS/ADM)
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Perlita M. Ignacio PhD (EsP)
Dulce O. Santos PhD (Kindergarten/MTB-MLE)
Teresita P. Tagulao EdD (Mathematics/ABM)

Printed in the Philippines by Department of Education – Schools Division of

Pasig City
 Quarter 1
Self-Learning Module1
Work Order and Standard
Operating Procedure
Introductory Message

For the Facilitator:

Welcome to the (Technology and Livelihood Education Grade 9) Self-Learning

Module on (Work Order and Standard Operating Procedure)!

This Self-Learning Module was collaboratively designed, developed and

reviewed by educators from the Schools Division Office of Pasig City headed by its
Officer-in-Charge Schools Division Superintendent, Ma. Evalou Concepcion A.
Agustin, in partnership with the City Government of Pasig through mayor, Honorable
Victor Ma. Regis N. Sotto. The writers utilized the standards set by the K to 12
Curriculum using the Most Essential Learning Competencies (MELC) in developing
this instructional resource.

This learning material hopes to engage the learners in guided and independent
learning activities at their own pace and time. Further, this also aims to help learners
acquire the needed 21st century skills especially the 5 Cs, namely: Communication,
Collaboration, Creativity, Critical Thinking, and Character while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Moreover, you are expected to encourage and assist the
learners as they do the tasks included in the module.
 For the Learner:

Welcome to the (Technology and Livelihood Education Grade 9) Self-Learning

Module on (Work Order and Standard Operating Procedure)!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an active
learner.

This module has the following parts and corresponding icons:

Expectations - This points to the set of knowledge and skills

that you will learn after completing the module.

Pretest - This measures your prior knowledge about the lesson

at hand.

Recap - This part of the module provides a review of concepts

and skills that you already know about a previous lesson.

Lesson - This section discusses the topic in the module.

Activities - This is a set of activities that you need to perform.

Wrap-Up - This section summarizes the concepts and

application of the lesson.

Valuing - This part integrates a desirable moral value in the

lesson.

Posttest - This measures how much you have learned from the
entire module.
 EXPECTATIONS

At the end of the lesson, the students should be able to:

1. define quality standards;
2. identify the different factors to be considered in choosing right materials
for components and assemblies; and
3. appreciate the importance of standard operating procedures in producing
quality materials and components.

PRETEST

Directions: Write TRUE if the statement is correct and FALSE if the

statement is wrong.

__________ 1. The good quality of the products is the most important factor
when choosing materials to buy because you know that it follows certain
standards before being commercialized.

__________ 2. Suitability of the applications means that you can be sure that
it will perform its function well, will operate safely and will give the best it
could give.

__________ 3. The testing of material properties is generally understood to be

the major factor in obtaining data for a project, performing failure analysis,
or understanding material interactions.

__________ 4. Quality standard is a set of gradual instructions which is

compiled by an organization to help workers in carrying out complicated
routine operations.

___________ 5. Standard operating procedure means a protocol or guideline

that will be used for strict implementation as basis for creating a products,
materials, components, accessories and services.
 RECAP
Do you still remember our previous lesson about controlling hazards
and risk? Let’s find out.
Directions. Differentiate the following terms. Write your answer on
the spaces provided.

1. Elimination
2. Substitution

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

___________________________________________________________________________

LESSON

Applying Quality Standards

Quality standard means a protocol or guideline that will be used for

strict implementation as a basis for creating products, materials,
components, accessories, and services.

WORK ORDER AND STANDARD OPERATING PROCEDURES

Before using the materials, components including accessories check it

first if it is complete or if there are no missing parts like screws and others. It
should meet the standard operating procedures (SOP) to come up with quality
and standard output. Standard operating procedures set strict guidelines and
parameters to follow especially while working and producing quality materials
and components.
PURPOSE
To establish a standard operating practice to receive, assign, and track
requests for work orders.

General
Work orders are used to request, assign and track work that needs to be
accomplished by Facilities Operations for maintenance, repair, and minor
construction work.
The work order also serves to document the completion of work and to record
all costs associated with that work (i.e., labor expenses, materials issued from
inventory and other expenses incurred for the purchase of materials or
payment to contractors).

Types of Work Order

 Corrective Work Orders: These are created for routine repair and/or
maintenance of buildings and campus facilities. Corrective work orders
are initiated internally by Facilities Operations staff. It does not include
non-maintenance work such as building new shelves, hanging
whiteboards, hanging banners, making signs for events or providing
staffing support for special events outside of normal work hours (see
Special Billing work orders below).

 Service Request: These are corrective work orders requested from a

customer external to Facilities Operations.

 Special Billing (SPBILL) Work Order: Customer requests for non-

maintenance work orders (examples: building new shelves, signage)
with an estimated cost of less than the billable to the requesting
department.

 Project: Customer requests for non-routine maintenance work with an

estimated cost of bill or more or for non-routine maintenance where
tracking the involvement of multiple trades are beneficial (this does not
include all multi-trade requests). Projects are only created in TMA if a
Project Manager informs the CSC that it is in fact a project and the
BANFIN is provided. Project requests shall be evaluated by the
appropriate manager to determine if it should be a Facilities Design and
Construction project due to scope or cost.

 Business Office: Used to create a work order for tracking purposes that
is neither billable nor corrective.
 Estimates: Department request for estimated cost before proceeding
with billable work. To have an estimate prepared the requesting
department will send a request to Facilities Operations through mail,
email, phone, or online.

 Preventive Maintenance (PM): Work orders automatically generated

on a scheduled frequency to ensure that routine maintenance is
performed.

 Athletics: Used to indicate where support is requested for athletic

events so that costs associated will be charged to the Facilities
Operations Athletic Facilities Maintenance fund regardless of the
location or building.

https://fac.uncg.edu/wp-content/uploads/2018/07/Work-Order-SOP-Revision-7-30-18.pdf

Standard Operating Procedure (SOP)

A standard operating procedure (SOP) is a set of gradual instructions
which is compiled by an organization to help workers in carrying out
complicated routine operations. Standard Operating Procedure aims to
obtain efficiency, quality output, and uniformity of performance while
decreasing miscommunication and failure to comply with industry
regulations.
 CHARACTERISTICS OF MATERIALS USED IN SPECIFIC PROJECTS
The consumers must particularize material properties to product and process
quality. These are the elements that must be taken into consideration when
choosing the right material for their components and assemblies:

1. Selection of material
Selecting material is one of the most usual tasks for design engineering.
The ability to evaluate the material’s impact on the performance of a
product is critical for reliable performance. For instance, consumers are
also considering the tag or name of the company which is producing
great quality of materials and is known in the market. Examples are the
name of Apple and Intel for computers.

2. Testing of material
The testing of material properties is generally understood to be the major
factor in obtaining data for a project, performing failure analysis, or
understanding material interactions. Material testing also contribute
information on the quality of incoming and outgoing products. Inspection test
equipment and techniques are determined for a wide range of materials and
assemblies during the class. This will serve the participants with both
knowledge of the common failure modes.

3. Cost of material
The cost of material is also given due consideration when buying or selecting
materials for a specific project. The amount may differ but never taken for
granted the quality and the reliability of the material. Will you purchase
material which is less expensive but low quality? Will you purchase material
which you cannot afford? People look into consideration which can meet their
standards and right cost for materials to buy.

Characteristic of common materials for heightened security is also

a considerable element in the design and planning process.
Evaluation of longevity criteria and assessment of site
environmental factors are vital to project planning.
Definite knowledge about the project and general common sense
must mandate design and material selection. Although many materials
can offer enhanced protection, often the most cost-efficient and readily
available material that provides reasonable life expectancy for the
project must be considered.
 Before planning and designing takes place, you should evaluate the
material options and system requirements must be:
 ACTIVITIES

Directions. Read and answer the following questions below. Write

your answer on the space provided.

1. What is your idea of “quality standards”?

_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

2. What are the different factors to be considered in choosing right materials

for components and assemblies?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

3. Why do we need to practice the “standard operating procedure” in the

workplace?

_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
 WRAP-UP

Using the graphic organizer below, write down your answers on this question:
“What have you learned in Module 1: Work Order and Standard Operating
Procedure?”

Module 1:
Work Order and
Standard
Operating
Procedure

VALUING

What values have you observed in the learning activities? How are you going
to relate this in the real-life situations?
__________________________________________________________________________
_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________

_________________________________________________________________________________
 POSTTEST

Directions. Identify what is being described in the following statements. Write

your answer on the spaces provided.
______________________ 1. This is a protocol or guideline that will be used for
strict implementation as a basis for creating products, materials,
components, accessories, and services.
______________________ 2. It is a set of gradual instructions which is compiled
by an organization to help workers in carrying out complicated routine
operations.
______________________ 3. It is the most important factor when choosing
materials to buy.
______________________ 4. A type of work order that is created for routine repair
and/or maintenance of buildings and campus facilities.
______________________ 5. This serves as a document for completion of work
and a record of all costs associated with it.

KEY TO CORRECTION
miscommunication and failure to comply with industry regulations.
achieve efficiency, quality output and uniformity of performance, to reduced
3. It is important to practice standard operating procedure in the workplace to

components and assemblies: selection, testing and cost of materials.

2. These are the following factors to be considered in choosing right materials for

products, materials, components, accessories and services.

1. Quality standard is a protocol or guidelines to be used as basis for creating

Activities

5. Work Order 5. False

4. Corrective Work Order 4. False
3. Good Quality 3. True
2. Standard Operating Procedure 2. False
1. Quality Standard 1. True
Posttest Pretest
 References

 DPSI “Types of Work Orders in CMMS/EAM Software.”

https://www.dpsi.com/blog/types-of-work-orders-in-cmmseam-
software/(accessed June 8, 2020)

 Notetaking Cliparts #191003. Clipart Library. June 8, 2020.

http://clipart-library.com/clipart/541552.htm

 Bandola, Bong. “Applying quality-standard (css).”

https://www.slideshare.net/BongBandola/applying-qualitystandard-css-
85792577 (accessed June 8, 2020)

 Villafuerte, Jun. “Module 1 applying quality standard.”

https://www.studocu.com/en-us/document/the-college-of-st-
scholastica/information-systems/lecture-notes/module-1-applying-
quality-standard/4290684/view] (accessed June 8, 2020)

 Wikipedia. ”Specification (technical standard).”

https://en.wikipedia.org/wiki/Specification_(technical_standard)
(accessed June 8, 2020)

 Lyall, Ivan. “FACILITIES OPERATIONS STANDARD PRACTICE.”

https://fac.uncg.edu/wp-content/uploads/2018/07/Work-Order-SOP-
Revision-7-30-18.pdf (accessed June 8, 2020)