Lee Noog Presentation PDF
Lee Noog Presentation PDF
Lee Noog Presentation PDF
of Service (QoS)
Frameworks in
Singapore
21 August 2019
Background
Quality of Service (QoS)
• IMDA sets QoS standards for the following key telecommunication services:
• Operators of these services are required to measure and submit periodic reports on
their service quality performance
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Key QoS Frameworks
QoS – Mobile Telecom Services (3G)
Applicable to Facilities-Based Operators (FBOs) providing 3G mobile services:
Tunnels > 99% in new road & MRT tunnels, >95% in existing road & MRT tunnels
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3G and 4G Coverage Test Areas
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Nation-wide
outdoor
2 3 MRT and
In-building
expressway
tunnels
Using
engineering
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handsets
QoS – Public Basic Telephone Service
• For Facilities-Based Operators (FBOs) providing basic telephone services:
Applicable to broadband access service providers providing retail fibre broadband services to
residential and/or business end users (with effect from 1 Jun 17).
Performance indicators Benchmark
Network availability > 99.9%
Network latency
(1)Local ≤ 30msec
(2)International ≤ 300msec
Bandwidth utilisation ≤ 90%
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Broadband Speeds
• To address complaints from end users about actual broadband speeds being
different from advertised speeds, in 2012, IMDA required all fixed and mobile
broadband providers to publish the typical download speeds likely to be
experienced by end users, apart from the advertised theoretical speeds
• All internet service providers are also required to publish their measurement methodologies
and how they computed the typical speeds
• For larger internet service providers, IMDA has specified some baseline parameters for the
measurement methodology to adopt for the measurement of typical speeds
• Sample size of 200 data points
• Requirement to measure at peak and off-peak periods
• Use of end user devices to take measurements
• Test devices/clients must be geographically distributed around Singapore
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QoS – Fibre Connection Services
• Applicable to NetLink Trust, the operator who operates the nationwide dark fibre
network in Singapore
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Enforcing QoS Standards and Raising
Public Awareness
Monitoring and Enforcing QoS
Separate audit on mobile service coverage
• Apart from performance reports submitted by operators, IMDA also conducts independent
measurements of mobile service coverage on a monthly/quarterly basis
Operators that fail to meet the QoS standards may have to pay a financial penalty
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Raising Public Awareness
Results of IMDA’s measurement are published on the IMDA website
3G Mobile Services
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Raising Public Awareness
4G Mobile Services
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Thank You