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    Brochure MyCC Viettel

    Uploaded by

    Quang Huy Nguyen
    Viettel's Cloud Contact Center - MyCC is a cloud-based contact center solution that allows businesses to provide customer service across multiple channels like voice, email, chat and social media. It offers benefits like low installation cost, multi-channel support, analytics and security. MyCC helps optimize business operations and customer experience through features such as automated responses, agent routing, CRM integration and reporting.

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    © All Rights Reserved
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    Brochure MyCC Viettel

    Uploaded by

    Quang Huy Nguyen
    94 views8 pages
    Viettel's Cloud Contact Center - MyCC is a cloud-based contact center solution that allows businesses to provide customer service across multiple channels like voice, email, chat and social media. It offers benefits like low installation cost, multi-channel support, analytics and security. MyCC helps optimize business operations and customer experience through features such as automated responses, agent routing, CRM integration and reporting.

    Original Description:

    My Contact Center Viettel Business Solotions

    Original Title

    Brochure_MyCC_Viettel

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    Viettel's Cloud Contact Center - MyCC is a cloud-based contact center solution that allows businesses to provide customer service across multiple channels like voice, email, chat and social media. It offers benefits like low installation cost, multi-channel support, analytics and security. MyCC helps optimize business operations and customer experience through features such as automated responses, agent routing, CRM integration and reporting.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    94 views8 pages

    Brochure MyCC Viettel

    Uploaded by

    Quang Huy Nguyen
    Viettel's Cloud Contact Center - MyCC is a cloud-based contact center solution that allows businesses to provide customer service across multiple channels like voice, email, chat and social media. It offers benefits like low installation cost, multi-channel support, analytics and security. MyCC helps optimize business operations and customer experience through features such as automated responses, agent routing, CRM integration and reporting.

    Copyright:

    © All Rights Reserved
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    MyCC

    CONTACT CENTER
    PSTN TRADITIONAL CONTACT CENTER
    CALL CENTER
    ➢ Large installation cost ➢ Link PSTN landline ➢ Low installation cost
    and time devices to 1 and time
    CONTACT ➢ Only 1 prefix - 1 agent
    in charge of customer
    switchboard
    ➢ Can add multiple
    ➢ Multi-channel support:
    chat, voice, email,

    CENTER care
    ➢ Use only on landline
    agents in charge of
    customer care
    social media,…
    ➢ Many agents, experts
    can join the customer
    phones ➢ Use only on landline
    TREND phones service at one time
    ➢ Can be accessed
    anywhere with mobile
    phone, web

    2 VIETTEL BUSINESS SOLUTIONS CORPORATION


    VIETTEL’S CLOUD
    CONTACT CENTER
    MyCC
    Viettel’s Cloud Contact Center – MyCC System is an ICT solution to
    help businesses take care of their customers, develop economic
    activities, create advertising campaigns to promote their brands via
    multiple channels: voice, email, chat, video, SMS, Website… With
    predictive analysis, it also helps enterprises to improve efficiency,
    reduce operating costs, and optimize business operations.

    3 VIETTEL BUSINESS SOLUTIONS CORPORATION


    FEATURES
    VOICE CHAT EMAIL
    Route customers to other channels Use the AI or keyword chatbots Quickly receive and respond to
    or give them self-service menu that are natively integrated into all customers emails, transfer
    options with automated voice the solution to quickly respond to email across agents
    responses. customers and offer agent
    takeover when necessary

    FACEBOOK VIDEO CALL INTEGRATION


    Reply to posts, comments of Make video calls with customers on Easily integrate your own CRM,
    customers on Facebook Page, the web, smartphone easily and ticketing, ecommerce, and
    Messenger easily conveniently. loyalty systems to have insight
    into relevant customer
    information in one place.

    SURVEY CUSTOMER 360 ANALYTIC & REPORT


    Collect and respond to customer Customer management and Optimize your team’s
    feedback across any channel customer lists, distinguishing performance and customer
    existing/ potential / current conversations by analyzing
    customers message status, agent status,
    conversation assignment, and
    more.

    4 VIETTEL BUSINESS SOLUTIONS CORPORATION


    BENEFITS Professionalize the dashboard Highly secured
    Unified tool, without having to Have full visibility into agent
    log in many places, managing the activities and proactively
    communication history of monitor your contact center with
    employees with customers, the a full suite of security controls at
    ticket system allows coordination your fingertips unmatched in the
    between departments, helping cloud contact center
    to process customer requests marketplace
    quickly and easily

    Develop products and Satisfied customers Optimize labor productivity


    services Multi-channel communication Managers can easily track the
    Developing products and mechanism, accompanied by working status of each
    services of the business smart features to help make employee, the productivity of
    through large-scale tele sales and customer care of the entire PBX system, the issues
    survey and tele marketing businesses easy and favorable, that customers are most
    programs thereby improving customer interested in, ... making the right
    satisfaction. decisions and changes to help
    improve the operator's efficiency

    5 VIETTEL BUSINESS SOLUTIONS CORPORATION


    WHY CHOOSE VIETTEL
    The most valuable Brand in Vietnam
    and ranked 28th Telco Brand in the World.

    30,000 employees, coordinating with


    20,000 high-quality information
    technology engineers.

    Customer support over 12 countries


    including Vietnam, Laos, Cambodia, Myanmar,
    Timor Leste, Peru, Haiti, Burundi, Cameroon,
    Tanzania, Mozambique, Philippines.

    Our philosophy is to treat each customer


    as a special individual.

    6 VIETTEL BUSINESS SOLUTIONS CORPORATION


    MyCC CUSTOMERS

    100 million 1 million 4200


    customers calls/day Agents
    7 VIETTEL BUSINESS SOLUTIONS CORPORATION
    THANK YOU!
    VIETTEL BUSINESS SOLUTIONS
    CORPORATION

    Address: 1 Tran Huu Duc – Nam Tu Liem - Hanoi


    Hotline: +842462881188
    Email: vtsolutions@viettel.com.vn
    Website: https://solutions.viettel.vn/en

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