Assessment Details

Qualification Code/Title BSB51918 Diploma of Leadership and Management

Assessment Type Assessment – 5 Time allowed
Due Date Location SCCM Term / Year

Unit of Competency
National Code/Title BSBWOR502
Student Details
Student Name Madhav sapkota Student ID Mcs00000A8
Student Declaration: I declare that the work submitted is my own, Signature: __M.sapkota__________
and has not been copied or plagiarised from any person or source. Date: _12____/01_/_2020________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required ☐ Yes ☐ No valid, reliable and flexible assessment with this student, and I
Comment: have provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. The font must be Times New Roman, Font size needs to be 12, line
spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double-sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. A student
must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work,
except where indicated by referencing, and that student has followed the good academic practices noted above.

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 Assessment Task 5: Managing underperformance project
Task summary
You are required to roleplay the Marketing and Communications Officer at FSEC and conduct a
meeting with the Marketing Officer to discuss their under-performance and to identify solutions
to address the issue.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 The email inviting Jackie to a meeting.
 Email to Jackie summarising the outcomes of the meeting
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must
satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily
completed they will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will
indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and
provide you written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been
dealt with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not
understand any part of this task or if they have any learning issues or needs that may hinder them
when attempting any part of the assessment.

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 Assessment Task 5 Instructions
Carefully read the following:
Two staff at FSCE have lodged complaints with you, the Communications Officer, about the
Marketing Officer’s work.
The staff complains that Jackie is often talking to friends on her mobile and so when the office
phone rings they answer the phone. Even when Jackie can see they are trying to answer
queries that directly relate to her work, she does not end her personal call. This not only takes
other staff member’s time in answering such calls but also then to make notes for Jackie on the
call.
The staff has said that the behavior is recent, and until recently Jackie has always been hard-
working and reliable.
You need to meet with Jackie to discuss the issue and identify realistic solutions.
Complete the following activities:
1. Send an email to the Communications Officer (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should request her to attend a meeting with you to discuss her work.
Include the date and time of the meeting.

Read the following guide about managing underperformance. You will be assessed on your demonstration of the skill
referred to under key points for employers to remember.
http://www.fairwork.gov.au/about-us/policies-and-guides/best-practice-guides/managing-underperformance

Dear Sir

Hi , I Would like to meet you to discuss your work performance because unfortunetly , I received complaints from staff you have not
performed your duties . regarding answering the calls so if you have any queries to feel to control me

Best regards
madhav

2. Conduct the meeting with the Communications Officer (your assessor).

Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the
workplace and why there is a concern.

At the meeting, you are required to:

 Explain the purpose of the meeting
 Explain to Jackie what the problem is and outline her work responsibilities and the need to achieve
these.
 Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus
on the issue not the person.
 Demonstrate your interpersonal and communication skills by:
o Keeping your communication open and clear
o Listening to Jackie and confirming and clarifying information shared
o Asking questions to confirm information
o Emphasizing Jackie’s strengths as set out in the scenario information
 Discuss and agree on a solution, using your skills to come up with realistic and creative solutions.
Role-Playing
Meeting with the communications officer and Jackie
Date: 10/1/2020
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 Communication officer: Hello, Jackie.
Jackie: Hi sir, I'm good.
Communication officer: The purpose of this meeting is to remind you of employees who complain that you are
using your phone at work.
Jackie: I have some issues to it, but it is very important to me, so I make the call.
Communication officer: I know you are a serious worker and an honest employee, but you return that day when
you are underperforming, the team hindered. Your team of friends have done your job, which has an extra
burden and waste of time.
Again, I'm so sorry it won't happen again.
Communication officer: I would like to remind you of your responsibility. You will go with calls from customers.
Jaques: Thanks for reminding me of my work and taking my serious responsibility seriously. I need training in
communication and promotional activities.
Communications Officer: Well, I will talk to the general manager about the training.
Jackal ice: Thank you, Mr Hada was a good day.
Communication Manager: Thanks

Send an email to the Communications Officer (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should summarise the meeting, and the solution agreed to.

The email should be sent to Jackie within 1 day of the meeting,

Dear jakie

I am writing mail to thank you for attending the meeting with me as we do the discussed in the meeting that solution
which we discussed and agreed on as providing training for networking and promotional activaties so I hope the
identified solutions and solve the issue so thank you and if you have any would like to meet you to discuss your work
performance because unfortunately . I received complaints from staff you have not performed your duties regarding
answering the calls so if you have an queries to feel to control me .

Best Regards
Communication Manager.

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 Assessment Task 5 Checklist

Student’s name:Madhav

Completed
successfully Comments
Did the student: Yes No
Identify the work performance problem and
communicate this in writing to the staff member,
Jackie?
At the meeting, support Jacqui to resolve the work
performance problems as per the meeting instructions
in activity 5.2?
At the meeting, communicate information to Jacqui
about her work responsibilities and the requirement to
achieve these?
Demonstrate interpersonal and communication
skills by:
 Keeping communication open and clear.
 Listening to Jackie and confirming and clarifying
information shared
 Asking questions to confirm information
 Emphasising Jackie’s strengths?
At the meeting, act as a role model through use of
interpersonal and communication skills as above, as
well as supporting Jacqui to resolve the work
performance problems as per the meeting instructions
in activity 5.2?
At the meeting, resolve Jackie’s work performance
problems by discussing and agreeing on actions to
address the workplace issue and documenting this in
writing?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

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