Tokyo Gas Report 2020 PDF

TOKYO GAS GROUP
SUSTAINABILITY
REPORT 2020
Contribution to
Top Commitment Sustainability Achieving the SDGs Feature Environment Social Governance ESG Data 1
CONTENTS
2 Top Commitment S Social G Governance
Sustainability Ensuring Safety and the Stable Supply of Governance

4 The Tokyo Gas Group’s Sustainability
Energy 95 Compliance
6 Materialities 51 Stable Procurement of LNG 101 Cybersecurity Management
9 FY2019 Targets and Results 52 Production of City Gas 102 Protection of Personal Information
12 How We Implement CSR 53 Supply of City Gas 103 Appropriate Information Disclosure
56 Earthquake Disaster Countermeasures 104 Supply Chain Management
Contribution to Achieving the SDGs 58 Ensuring Customer Safety 108 Corporate Governance
13 The Tokyo Gas Group’s contribution to achieving 60 Enhancing the Safety of Gas Appliances
the SDGs 61 Development of the Electric Power Business
63 Overseas Business
Feature ESG Data
Striving toward Net-Zero CO2 Value Co-creation 114 Environmental Data
15 Initiatives at Compass 2030 65 Lifestyle Services 121 Social Data
16 Steady Reductions in CO2 Emissions from the 68 Urban Development
Effective Use of Natural Gas 125 Governance Data
16 Expansion of Renewable Energies 126 Third-Party Independent Assurance Report

Building Relations with Stakeholders
17 Decarbonization of Gaseous Energy
70 Stakeholder Engagement Key ESG Ratings
17 Reducing CO2 Emissions on a Global Scale
71 Efforts to Enhance Customer Satisfaction 127 Inclusion in Environment, Social and
73 Community-based Service Structure Governance (ESG) Indices
74 Dialogue with Shareholders and Investors 128 External Sustainability Ratings
75 Communications with Our Suppliers 129 Other Awards and Recognition
E Environment
75 Contribution to Local Communities
78 Initiatives for the Tokyo 2020 Games Questionnaire Results and Main Feedback
Environment
80 Communications with Employees 131 Tokyo Gas Group Sustainability Report 2019
18 Basic Policy Questionnaire Results
19 Environmental Management 131 Main Feedback and Requests
Consideration for Our Employees
21 Environmental Risk Management
82 Human Resources Development
23 Climate Change Actions Standards Mapping Table
84 Diversity
45 Promotion of a Circular Economy 132 GRI Sustainability Reporting Standards Index
88 Work Style Reform
48 Promotion of Biodiversity Conservation 138 Global Compact Content Index
89 Industrial Safety and Health Initiatives
138 ISO 26000 Content Index
Respect for Human Rights

92 Respect for Human Rights 140 About This Report
Tokyo Gas Group Sustainability Report 2020

Contribution to
Top Commitment
circumstances. These are the greatest, fundamental duties that we must meet as an energy supplier. Lifeval, the outlets
of Tokyo Gas, have to serve customers using gas and electric power at home.Gaslight 24 bases must deal with a gas
leak on site. I feel grateful for the staff of our Group, for their contribution to the stable supply of energy despite the
mounting strain on themselves and their families.
The second duty is a social responsibility that we have as a corporate citizen to build a community where people
Leading energy companies can live safely, without worries. The current pandemic has caused many people to experience financial difficulties. Our
Group has swiftly introduced a special measure extending bill payment due dates by up to three months for our cus-
around the world in the effort tomers who are having temporary difficulties making bill payments. To aid households experiencing financial difficulties,
we donated food to food banks. We also provided 15,000 N95 face masks that we had stockpiled for a novel influenza
to achieve Net-Zero CO2 to medical workers. We are thus carrying out support activities positively.
And the third duty is our responsibility to increase corporate value as a public stock company. We will not stop the
implementation of our management vision, Compass 2030, or the FY 2020 - 2022 Medium-Term Management Plan
Representative Director,
President and CEO UCHIDA Takashi And the third duty is our responsibility to increase corporate value as a public stock company. We will not stop the
implementation of our management vision Compass 2030, or the FY2020 -2022 Medium-Term Management Plan as
well as presenting our Group policies to stakeholders and gaining their understanding. While there are obstacles to
business operations amid the outbreak, our employees are making diligent efforts to disclose information, including the
publication of our Sustainability Report.
We have formulated a long-term management vision by means of backcasting

from 20 to 30 years into the future
As I have mentioned, the current business environment is very harsh and uncertain for reason of the COVID-19 out-
break. Our Group's management vision Compass 2030 and the new Medium-Term Management Plan for FY2020 to
2022 formulated in March 2020 referred to our awareness of changes in market environment in the medium to long-
term future. This view has not been changed. Rather, it is anticipated that the changes will speed up.
* This interview took place on May 18, 2020. The state of the spread of COVID-19, our Group's actions, and other details are as of the interview date. In the past, when our group formulated its long-term management vision, it had a forecast for the coming 10 years.
For the latest vision, we started by foreseeing the situation 20 to 30 years into the future, and carried out backcasting
from that future time to identify the things we should be doing now. Ten years from now, natural gas fired thermal
power generation and natural gas as its fuel will have a greater role to play in line with the expansion of renewable
“Never ever stop the energy supply.” We are committed to fulfilling this mission to energy, since it can make up for variation in the output of renewable energy power generation methods that depend on
support our customers’ normal lives. weather conditions. However, we thought that if we had only thought of the target for 10 years from now, the resulting
plan would have failed to deal with the social change that will occur beyond that time, in the form of decarbonization.
First, I would like to express my sincerest condolences to the families and friends of those who have lost their lives due We have selected four words starting with the letter D as key terms that represent changes in the business envi-
to the Coronavirus Disease 2019 (COVID-19), and my profound sympathies to those that are suffering from it. I would ronment and in the trends of the times that we project. We believe that we cannot picture the future of our company
also like to express my heartfelt gratitude to the medical professionals and others dedicated to stopping the spread of without devising measures to address these four D challenges.
infection. The first is Decarbonization. Today, society seeks decarbonization as well as low carbonization. In Japan as well,
“Never ever stop the energy supply.” This is the phrase that immediately came to mind as the CEO as the COVID- there are increasing discussions about whether it is really appropriate for businesses to merely seek low carbon emis-
19 outbreak began, and the slogan that I shared with all Group employees. I think that we as a utility company have sions and whether they need to aim for decarbonization in the future. It is the top priority challenge for us. We have
three duties to meet in unusual or emergency situations, beyond just this ongoing pandemic, to ensure that all custom- made it clear how our Group will respond to this demand.
ers can lead normal lives. The second is Digitalization. This change is gaining momentum. In recent years, some companies started to dis-
The first is the duty we have as an energy provider that supplies electric power in addition to gas. Our Group sup- ruptively change society and the economy using the latest digital technologies. In the future, similar moves will emerge
plies gas and electricity not only to general households but to medical institutions, public facilities, factories and other in the energy sector as well. Our Group has the policy of strongly pushing ahead with digitalization.
facilities that cannot close down. We have a responsibility to stably supply energy, even during emergencies like the The third is Diversity, particularly in value. Many customers are no longer in favor of the conventional mass pro-
one we are now experiencing. To fulfill this responsibility, we must procure raw materials without disruption, safely production of single items. They now choose items that are matched to their own sense of value. Meanwhile, increasingly
duce gas and electric power and thoroughly maintain and manage our supply and safety systems under any people are happy to share goods instead of owning them. It is presumable that the way of using energy at households

Contribution to
Top Commitment
may change given that they can achieve self-sufficiency by effectively using renewable sources of energy, such as We will follow the principle of The Analects and
solar power generation, and storage batteries. Another important challenge is to address the diversification of our the Abacus by our founder Eiichi Shibusawa
customers and their sense of value to improve the services of our Group.
The fourth is Deregulation. To survive the increasingly intense competition between operators, we will take actions, In 1885, Tokyo Gas was established by Eiichi Shibusawa, the
including the formulation of strategies involving not only our competitors but also other businesses beyond the bound- Father of Japanese Capitalism. The principles discussed in his
aries of the industry. book, Rongo to Soroban (The Analects and the Abacus), coexis-
tence with multiple stakeholders and the balancing between
social and economic value, has been passed down through the
generations to us. In our history, there were tough times following
In the effort to achieve Net-Zero CO2, we will lead energy companies around the world the emergence of new energy and equipment. I think that we were
able to maintain our business because he set a process for devel-
Our Group launched its policy aiming Net-Zero CO2 with an eye to 2050 and beyond in our management vision Com- opment. However, we must open the way towards the future
pass 2030. This created a great reaction, not only from the energy industry but also from many different business ourselves and hand it down to the next generation. Through this
sectors. The term of Net-Zero CO2 embodies our aspiration to lead energy companies around the world, our sense of value co-creation, we seek to help resolve wide-ranging social
the crisis regarding the survival of companies that do not take action and see results for decarbonization and our sense issues in energy, the environment, and many other fields, while
of mission as an energy company. Personally, I felt obliged to provide an answer through the Management Vision to contributing to the realization of the SDGs.
our young employees who nervously feel the changes in society and feel strongly uneasy about survival of the Tokyo The Tokyo Gas Group now stands at the beginning of a “new
Gas Group in its present state. age of innovation” towards 2030. The world has greatly changed
from the spread of COVID-19. This is compelling all of us to alter
our lifestyles, and has made various challenges such as urban
overpopulation and the fragility of supply chains more salient. At
We will develop our personnel into a force driving the company the same time, we believe that these circumstances will likely
require us to transform our social systems and daily lives by
I see our employees as key stakeholders who invest their own lives in our Group. Personnel are the driving force behind rethinking our values regarding a safe and secure way of life and
corporate development. No matter how brilliant the vision we make is, it is personnel who carry it out. I realize that the our attitudes toward mental and physical health. Looking to the
biggest management issue is to motivate the personnel. new age of innovation, the Tokyo Gas Group will further grow as a
For our Group, dedication to the maintenance of the stable supply of energy and safety is an important part of our corporate group which continually creates value that advances
corporate culture that has taken root since our foundation. While it is a good thing, emphasis on protection may have social change while leading the next-generation energy industry.
led to excessive prudence regarding the changes required in the coming era of shifting paradigms. In doing so, our Group will contribute to the realization of a sus-
I believe that in order for people to change, the corporate culture must change. It is the young personnel who can tainable society.
change the corporate culture. As these young personnel grow, the company will change significantly. Therefore, I hope
that they will try many new things, even if they make mistakes. Without this progressive spirit, no company can develop.
That is why we established Engagement with Current and Future Colleagues at the end of Management Vision
Compass 2030. In the process of formulating the Management Vision, we introduced two totally new approaches. One
was backcasting. The other was to hold discussions with around 20 young employees. They are the closest to the
future generations. They gave vigorous comments. For example, one said, "We would like to be a company achieving
decarbonization," and another said, "We aspire to create new value in relationships with customers." The Management
Vision declares that we will establish a value co-creation ecosystem that creates value together with customers, the
local community, local governments, and business partners that include companies in different industries and venture
firms.
This new attempt is based on these comments from our young employees.

Contribution to
Sustainability
The Tokyo Gas Group’s Sustainability
Management Philosophy
Approach to Promoting Sustainability ■ Approach to Promoting Sustainability
Sustainable development of society
The Tokyo Gas Group will enhance its social and financial value by International goals to be achieved Corporate Action Philosophy
tackling social challenges through our business activities, and we will by 2030: SDGs
strive to contribute to the sustainable development of society going Contribution

forward by realizing an enduring corporate management. Management Vision
Compass 2030
In promoting sustainability, we identify materialities (key sustainabil- FY2020-2022
Expectations & Provision of

ity issues) based on the Global Reporting Initiative Standards, which are Profit making …… financial value Medium-term Management Plan
Enduring corporate
requests
management
international sustainable information disclosure guidelines, and the ISO
Stakeholders
Promotion of
26000 international social responsibility standards. Value creation …… social value Missions of each division
Sustainability and CSR
Business activities
value
Daily business activities of individual employees
Corporate Social Responsibility (CSR)
Basic Policy on CSR Management Philosophy

We have promoted CSR management under our basic approach to CSR – resolving social issues and contributing to As a leading energy company with focus on its natural gas businesses, the Tokyo Gas Group shall actively
the sustainable development of society through our business activities – ever since we established our CSR section in contribute to create a pleasant lifestyle and environmentally friendly society, maintain and enhance its trust
2004. We codified this as the Basic Policy on CSR in FY2014. from our customers, shareholders, and society.
Corporate Action Philosophy

Basic Policy on CSR
1. We will continue to grow while maintaining awareness of our company's public mission and social
The foundation of our CSR is realizing our Management Philosophy and Corporate Action Philosophy through responsibilities.
daily business activities and fulfilling our public mission and social responsibility. We aim to continue growing 2. We will provide quality products and services, and always endeavor to improve customer satisfaction.
while constantly gaining the trust of customers, shareholders, and the community by contributing to the sus- 3. We will hold ourselves to high ethical standards, and fairly and transparently conduct corporate activities
tainable development of society. We do this by steadily seeking to resolve social issues through our business while observing both the letter and the spirit of related laws and ordinances.
activities, while always remaining attuned to public expectations and demands in Japan and overseas.
4. We will contribute to alleviating global environmental problems as a leader in environmental manage-
ment.
5. We will remain keenly aware of our obligations to be a good corporate citizen and work towards the bet-
terment of society by contributing to community activities.
6. We will pursue continual innovation to promote a cost effective business approach that is both flexible
and resilient.
7. We will aspire to build organizations that are based upon the full exercise of and respect for the talents,
desires, and creativity of each and every employee.
Tokyo Gas Group Management Philosophy, Corporate Action Philosophy, and Our Code of Conduct Web
Tokyo Gas Group Management Vision Compass 2030 Web
Tokyo Gas Group FY2020-2022 Medium-term Management Plan Web

Contribution to
Sustainability
Sustainability Promoting Structure ■ Sustainability Structure Participation in External Initiatives

Board of Directors
The Tokyo Gas Group forms in-house committees as appropriate for UN Global Compact
studying, coordinating or promoting actions to address important
President and CEO
management issues. These include the Sustainability Committee, The UN Global Compact comprises ten principles to be observed by enterprises
which is intended to promote climate change research and other sus- Sustainability Committee and organizations in the four fields of human rights, labor, environment, and
tainability issues and chaired by the President, and the Sustainability Chair President anti-corruption. Tokyo Gas announced its support of the UN Global Compact in
Corporate
Promotion Committee, a subordinate body of the previous committee Executive March 2016 as a responsible member of international community promoting sus-
Sustainability Promotion
chaired by the Officer in charge of sustainability. They deliver reports Committee Committee tainability from a global perspective.
on important matters to the Board of Directors. Chair Executive Responsible
for Sustainability The Ten Principles of the UN Global Compact Web
Tokyo Gas Departments
Sustainable Development Goals (SDGs)

Subsidiaries
(as of April 2020) The Sustainable Development Goals (SDGs) are 17 international goals toward a
sustainable and better world by 2030 listed in “Transforming Our World: The
Management 2030 Agenda for Sustainable Development,” which was adopted at the Septem-
ber 2015 UN Summit. The Tokyo Gas Group also contributes to achieving the
While always remaining attuned to changing public expectations and demands, Tokyo Gas specifies materialities in line SDGs by seeking to resolve social problems through its business activities.
with the business direction, set goals concerning materialities, and implement initiatives through its business activities.
Contribution to Achieving the SDGs
Moreover, we contribute to the sustainable development of society by disclosing information regarding the content and
progress of these initiatives and by gathering opinions from wide-ranging stakeholders and reflecting these in our busi-
ness activities. Task Force on Climate-related Financial Disclosures (TCFD)
■ PDCA Cycle
Climate-related risks and opportunities could significantly affect many compa-
nies' financial positions and destabilize financial conditions. In order to reduce
Public Expectations and Demands
such risk, in response to the request from the G20, the Financial Stability Board
Specify materialities
Contribute to the Sustainable

●
(FSB) established the Task Force on Climate-related Financial Disclosure (TCFD)
Plan ● Set goals concerning materialities Development of Society
in December 2015 and the TCFD released its recommendations in June 2017.We
● Conduct initiatives through business activities recognize climate change as one of the priority issues that the Tokyo Gas Group
● Identify stakeholder demands is facing today and regard the TCFD as an effective framework in promoting
Do Realization of
Compass 2030 information disclosure and dialogue with stakeholders on climate-related issues.
● Track the progress of initiatives
● Analyze assessments from stakeholders
We therefore signed the statement of support for the TCFD in May 2019.
Check
Support for Proposals of the Task Force on Climate-related Financial Disclosures
● Identify issues and address them
in the plan for the next fiscal year (TCFD), and Our Disclosures
Action
Materialities

Contribution to
Sustainability
FY2020-2022 Materialities
Materialities
In FY2019, the Tokyo Gas Group identified new materialities based on changes in public expectations and demands,
as well as the formulation of our management vision Compass 2030.
Specifying Materialities We have organized the materialities into three categories. The pillar is “Leadership in the effort to achieve Net-Zero
CO2 and continuing to create customer value while ensuring stable supply and energy access as a leading company
The Tokyo Gas Group specifies key sustainability issues as materialities. We enhance our activities and initiatives by dealing in natural gas”. The other materialities are “Sound relationships with society”, which supports this, and “Actions
setting goals and assessing performance for each materiality. as a responsible company”, which is the foundation of our business activities.
■ FY2020–2022 Materialities
Process for Specifying Materialities
Tokyo Gas Group’s Materialities
● STEP 1 Sort social issues
• Comprehensively identify issues to be examined referring to GRI standards, ISO 26000 and other representative interna-
Leadership in the effort to achieve Net-Zero CO2 ● Climate change ● Access to energy
tional guidelines concerning the social responsibility of organizations, as well as the SDGs and criteria used by as a leading company dealing in natural gas ● Safety and disaster preparedness ● Creation of customer value
institutions that assess ESG.
● Resource efficiency and recycling society
Sound relationships with society ● Establishment of relationships with communities
● STEP 2 Prioritize
● Diversity ● Satisfaction through work and labor productivity
• Assess and prioritize each issue on the two axes of stakeholder expectations and social impact of the organization and
business. ● Supply chain management ● Information security

Actions as a responsible company
• Specify the important issues that the Tokyo Gas Group should address on a priority basis through in-house consulta- ● Governance and compliance
tions.
● STEP 3 Confirm validity and decide Categorization

High
• Have experts assess the validity of the identified important issues, and specify these as materialities. Decide these with
the approval of the Sustainability Committee (sustainability promotion body). Important issues
• Set targets for the specified materialities through consultations with the related divisions. ・ Climate change ・ Creation of customer value ・ Supply chain management
Stakeholder expectations
・ Resource efficiency ・ Establishment of relationships ・ Information security
and recycling society with communities ・ Governance and compliance
● STEP 4 Review
・ Access to energy ・ Diversity
• Conduct activity assessments on the materialities based on the targets and results, and disclose these in the Sustain-
・ Safety and disaster ・ Satisfaction through work and
ability Report. preparedness labor productivity
• Conduct a review each fiscal year considering the results of internal and external questionnaires, the opinions of outside
experts, the SDGs and other international targets and guidelines, as well as the criteria used by institutions that assess Recognized issues
ESG. Use these for revision of materialities and targets, incorporation into business, and improvement of reporting ・ Emissions, water ・ Occupational safety and ・ Proper management of
content. High discharge, and treatment health intellectual property
Social impact of organization and business of waste ・ Development of good ・ Appropriate involvement
・ Biodiversity labor-management relations in public policy
・ Response to water risks ・ Appropriate information ・ Economic performance
disclosure

Contribution to
Sustainability
Reasons for Specification of Materialities, and Scope of Impact Materialities and Targets
Scope of Impact Materiality Targets concerning materiality (FY2022)

Materiality Reasons for Specification
Internal External
Contribution to reductions through solutions combining renewable energies with natural
gas: contribution to CO2 emissions reductions of 6.5 million tons
company dealing in natural gas

Leadership in the effort to achieve Net-Zero CO2 as a leading
Corresponds to Compass 2030 Challenge 1 “leadership in the
Climate change 〇〇
effort to achieve net-zero CO2.”
Reduction through expanding renewable energy transaction volume: renewable power
source transaction volume of 2 million kW
Corresponds to Compass 2030 Action 4 “enhanced resilience Challenge of
Leadership in the achieving
Access to energy functions through the use of natural gas” and Action 5 “overseas 〇〇 Climate change Contribution to reductions through development of LNG infrastructure business overseas
effort to achieve expansion.” net-zero CO2
Net-Zero CO2 as a emissions
Promotion of forest and land use initiatives that contribute to decarbonization
leading company
Safety and disas- Corresponds to Compass 2030 Action 4 “enhanced resilience
dealing in natural 〇〇 Contributions regarding national energy conservation and CO2 emissions reductions
ter preparedness functions through the use of natural gas.”
gas
Promotion of technology innovation contributing to decarbonization
Corresponds to Compass 2030 Challenge 2 “establishment of a
Creation of cus-
value co-creation ecosystem” and Challenge 3 “transformation 〇〇 Number of serious supply disruptions: maintained 0 cases
tomer value
of the LNG value chain.” Access to energy
Natural gas transaction volume: 17 million tons
Resource Corresponds to Compass 2030 Challenge 1 “leadership in the
efficiency and effort to achieve net-zero CO2” and Challenge 2 “establishment 〇〇 Safety and disaster
Percentage of main and branch gas pipelines with improved earthquake resistance: 89.3%.
recycling society of a value co-creation ecosystem.” preparedness
Supply Command Center emergency measures drills: maintained 100% participation rate
Establishment of Promotion of
Corresponds to Compass 2030 Challenge 2 “establishment of a
relationships with 〇〇 value co-cre- Continuously create customer value in line with the change and diversification of customer
Sound relationships value co-creation ecosystem.”
communities Creation of ation related to values
with society customer value the environment
Corresponds to Compass 2030 “engagement with current an
Diversity 〇〇 Number of customer accounts (total number of contracts for gas, electricity, and services): 14.8 million
future colleagues”
Promotion of the conservation of biodiversity, collaborating with business partners in the
Satisfaction electric power and LNG value chains
Corresponds to Compass 2030 “engagement with current and
Sound relationships with society

through work and 〇
future colleagues.” Promotion of a
labor productivity Maintenance of industrial waste recycling ratio: 95% or more
Resource efficiency resource-
and recycling efficient
Corresponds to Our Code of Conduct “3. We will deal with cus- Limiting the volume of soil excavated during gas pipeline construction (by FY2020)
Supply chain man- society zero-waste
tomers, business partners, shareholders, and all our stakeholders 〇〇
agement society
sincerely and equitably.” Recycling of plastic waste (maintain polyethylene pipe recycling ratio of 100%)
Actions as a
responsible Information Corresponds to Our Code of Conduct “7. We will handle infor- Water risk countermeasures (maintenance of water consumption volumes, BCP for disasters, etc.)
〇〇
company security mation appropriately.”
Sound relations Promoting transmission of information and education concerning the environment, and
with stakehold- social contribution activities
Governance and
Corresponds to all items in Our Code of Conduct. 〇 ers regarding
compliance Establishment of
the environment Reinforcement of engagement through the strategic disclosure of non-financial ESG information
relationships with
communities
Continuous implementation of social contribution and volunteer activities
Continuous implementation of activities to support school education
Diversity Promotion of the activities of diverse personnel
Satisfaction Promotion of systems and work environments leading to job satisfaction

through work and
labor productivity Promotion of initiatives toward boosting labor productivity
Supply chain management Promotion of supply chain management

company
Act as a responsible
Information security Promotion of information security initiatives
Enhancement and reinforcement of corporate governance

Governance and
compliance
Promotion of compliance

Contribution to
Sustainability
Opinions from experts FY2019 Materialities

In FY2019, the Tokyo Gas Group implemented initiatives to promote sustainability in line with the materialities specified
Voice in FY2017 based on the FY2018-2020 management plan GPS 2020. The materialities were divided into strategic issues
and fundamental business issues, and the strategic issues were categorized into three pillars to lay out a clear course
I think it is really important to directly connect materialities with the bold efforts of action.
toward net-zero CO2 emissions set forth in the management vision Compass
■ FY2019 Materialities
2030, and to make it really clear what the important issues are. The role of the
Tokyo Gas Group is to lead the transition to net-zero CO2 while maintaining the Tokyo Gas Group’s Materialities
stable supply of energy and resilient social infrastructure. In that sense, I think the
specification of the materialities this time was right on the mark. Going forward, I Priority Area Materiality
expect the Tokyo Gas Group to show itself as a company working toward the
Ensuring stable supply of energy ● Stable supply of gas and electricity　● Stable procurement of LNG
target of limiting average temperature rise to 1.5°C and to reveal how it will par-
in Japan and overseas ● Construction of energy infrastructure in developing countries
ticipate in the reform of Japan’s energy society.
Constructing a robust energy ● Safety and disaster prevention

Peter David Pedersen Strategic
platform ● Sustainable urban development
Representative director
NELIS
(Next Leader’s Initiative for Sustainability) Decarbonization through ● Climate change countermeasures　● Promotion of resource recycling
energy supply ● Promotion of biodiversity conservation
● Creating a lively organization　● Sound stakeholder relationships

Fundamental
● Achieving our public mission as an energy company
Governance and Compliance
Categorization
High
Specified Materialities
Impact on stakeholder evaluation

● Stable supply of gas and electricity ● Promotion of occupational safety
● Stable procurement of LNG and health
and decision-making
● Construction of energy infrastructure ● Contribution to local communities
in developing countries and development of good relations

● Safety and disaster prevention with them
● Sustainable urban development ● Partnerships, alliances, and
● Climate change countermeasures collaboration with other companies

● Information security and protection
● Establishment of resource-efficient
zero-waste society of personal data

● Supply chain management
● Conservation and restoration of
● Development of technologies related
High biodiversity
Tokyo Gas Group’s impact on the to energy and infrastructure
economy, the environment, and society ● Promotion of diversity
● Enhancement of job satisfaction and
● Governance
labor productivity ● Promotion of compliance
・ Reduction of fluorocarbon emissions ・ Proper management of intellectual

・ Proper disclosure of information property
・ Development of a good labor- ・ Appropriate involvement in public
management relationship policy
・ Government funding

Contribution to
Sustainability
Constructing a Robust Energy Platform

FY2019 Targets and Results
Criteria for evaluation:
〇 Target achieved (100% or above)
Strategic Issues △ Target not achieved but maintained same level or improved from the previous fiscal year
× Target not achieved
Stable supply of energy in Japan and overseas
Note: Qualitative CSR KPIs with no evaluation axes are assessed on the basis of whether progress was made since the previous fiscal year.
Criteria for evaluation: Materiality CSR KPIs FY2019 Major Outcomes Evaluationality
Percentage of main and branch
△ Target not achieved but maintained same level or improved from the previous fiscal year Safety and
gas pipelines with improved earth- ・ Percentage of main and branch gas pipelines with improved
disaster 〇
× Target not achieved quake-resistance earthquake-resistance: 88.4%
prevention
FY2019 target: 87.90%
・ Constructed a smart energy network (SEN) in the northern dis-
Materiality CSR KPIs FY2019 Major Outcomes Evaluationality trict at Tamachi Station’s east exit
Increase in the cumulative number ・ Began SEN project in the Nihonbashi Muromachi area
・ Serious supply disruptions: 0 cases 〇
of regional development projects ・ Began SEN project for core facilities in front of Toyosu Station
・ Construction of LNG tank No. 2 at he Hitachi LNG Terminal ・ Realized SEN project linking five companies at Kiyohara Indus-
Maintain zero cases of serious (projected completion FY2020) 〇 trial Park
Stable supply supply disruptions to customers Sustainable
of gas and ・ Construction of Ibaraki Line (Hitachi City – Kamisu City) (project-
ed completion FY2020) urban
electricity development ・ Cumulative sales of more than 130,000 ENE-FARM residential
fuel cells
Stable operations of existing ・ Began receipt of all electric power from the Moka Power Station ・ Prompt sales, repairs, and installation of gas equipment
〇
power plants owned by Kobelco Power Moka Inc. Provision of services for a secure
・ Provided services that support a comfortable lifestyle, including 〇
and comfortable lifestyle
renovation work for kitchens, living rooms, bathrooms, etc., gas
Achieve stable and low-cost LNG appliance guarantee services, and housework and childcare
procurement through the three support services
Stable diversifications: ・ Procurement of LNG under long-term contracts from 16 proj-
procurement ・ Diversification of procurement ects in 6 countries (as of March 31, 2020) 〇
of LNG sources ・ LNG procurement volume: 13.23 million tons (FY2019) Ensuring Safety and the Stable Supply of Energy
・ Diversification of contract content
・ Diversification of the LNG network Value Co-creation
・ Concluded a Memorandum of Understanding with Petrovietnam

Power Corporation regarding the development of the LNG to
Power project in Quang Ninh Province in northern Vietnam and
Construction
Ca Mau Province in southern Vietnam.
of energy
Contribution to the natural gas ・ Received order for front end engineering design (FEED) for the
infrastructure 〇
value chain in Southeast Asia expansion project of Yung An LNG Receiving Terminal in Tai-
in developing wan.
countries
・ Concluded contract with One Bangkok Co., Ltd. for district
cooling and power distribution for a development project in
Bangkok, Thailand.
Ensuring Safety and the Stable Supply of Energy

Contribution to
Sustainability
Decarbonization through Energy Supply

△ Target not achieved but maintained same level or improved from the previous fiscal year
Materiality CSR KPIs FY2019 Major Outcomes Evaluationality Other Environmental Guidelines FY2019 Major Outcomes Evaluationality
Promote the use of natural gas Maintain recycling rate for general
・ Recycling rate for general waste: 74% Third-party Assured ×
and introduce highly energy effi- waste of 75% or higher through FY2020
cient gas appliances and systems ・ Reduced CO2 emissions at customer sites by 3.7 million tons
to reduce CO2 emissions at cus- × Promotion of Reduce copy paper usage 8% from the
tomer sites Third-party Assured resource FY2012 level (to 132 million sheets or ・ Copy paper usage: 102million sheets Third-party Assured 〇
FY2019 CO2 reduction target: recycling less) by FY2020
4.17 million tons from FY2011 level
Limit soil excavated during gas pipeline ・ Limited soil excavated during gas pipeline construction to
〇
construction to 16% or less by FY2020 15% Third-party Assured
Production energy intensity*1 at ・ Production energy intensity: 206 GJ/million m3
gas production plants 〇
FY2019 target: 210 GJ/million m3 Third-party Assured ・ Participated in environmental events organized by local gov-
ernments, organized lectures and tours, and introduced Tokyo
Gas Group initiatives and proposed an energy-conservation
Heat sales energy intensity*2 lifestyle through information sharing at our museums and on
at district heating and cooling ・ Heat sales energy intensity at district heating and cooling facilities: 1.38 GJ/GJ
× our website
Climate facilities Third-party Assured
FY2019 target: 1.31 GJ/GJ ・ Implemented activities to support school education (total at-
change tendance: 1,144,503, as of March 31, 2020)
counter- Promotion of environmental communications ・ Implemented activities that contribute to the environment and 〇
measures Area energy intensity*3 at ・ Area energy intensity at Tokyo Gas offices, etc.: 1.56 GJ/m2 society, including neighborhood cleanup activities at each site
Tokyo Gas offices, etc. 〇 and the Mori Sato Umi Tsunagu (Connecting Forests, Villages
FY2019 target: 1.69 GJ/m2 Third-party Assured
and Ocean) Project
・ Fostered environmental awareness through study groups on
Reduce the CO2 emissions ・ Promoted the procurement of electricity generated by high-efficiency environmental regulations and other in-house education pro-
〇
factor at the electricity retail level thermal power and renewable energy sources grams, and by presentation of the Environmental Program
Promotion Award
・ Constructed the Shika Town Inotani Reservoir Solar Power Plant (2,589
kW) and the Hakui City Shimbo Town Solar Power Plant (2,746 kW) in ・ Began sales of ENE-FARM MINI, the world’s smallest residen-
Ishikawa Prefecture, and began commercial operations tial fuel cell (rated power output: 400 W)
Promote the widespread use ・ Purchased the Annaka Solar Power Plant (63,206 kW) in Gunma Prefec- ・ Began sales of GHP XAIR gas air conditioning system, which
ture through Annaka Solar LLC 〇 realizes energy conservation and electricity savings
of renewable energy
・ Invested in the Ishinomaki Hibarino Biomass energy (74,950 kW), and began ・ Opened the Toyosu Hydrogen Station, which supplies hydro-
participation in the woody biomass electric power generation business. gen produced from carbon-neutral city gas
・ Made use of renewable and unused energy sources in all types of SEN projects Promotion of ・ Participation in a virtual power plant construction demonstra-
Promotion of the development of
environmental tion test 〇
technologies for decarbonization
technologies ・ Began demonstration test of 5 kW class high-efficiency solid
Industrial waste recycling rate
・ Industrial waste recycling rate: 97% Third-party Assured 〇 oxide fuel cell
Promotion FY2019 target: 95% or higher
・ Invested in Next Energy & Resources Co., Ltd. and began
of resource
joint development of IoT platform that controls coordination
recycling Zero emissions at production plants among photovoltaic power generation, storage batteries, gas
・ Final disposal rate at production plants: 0.2% Third-party Assured 〇
FY2019 target: less than 1% cogeneration systems, and other decentralized energy equip-
ment
・ Surveyed the status of biodiversity consideration at source gas fields and con-
firmed there were no significant problems *1 Energy consumption per gas production volume
・ Managed ballast water discharged during LNG transport, conducted habitat *2 Energy consumption per heat sales volume
surveys at green areas inside three LNG terminals, planted trees, and imple- *3 Energy consumption per total floor area
Promotion
mented conservation activities
of Promote biodiversity conser-
・ Practiced the 3Rs (reduce, reuse, and recycle) on soil excavated when Environment
biodiversity vation activities in the LNG 〇
laying gas pipelines to reduce the impact caused by the excavation of pit
conserva- value chain sand on ecosystems
tion
・ Conducted water risk analysis and evaluation at all Group bases in and outside
of Japan and confirmed there were no major risks
・ Implemented forest conservation activities and conducted habitat surveys at the
Nagano Tokyo Gas Forest

Contribution to
Sustainability
Fundamental Business Issues

△ Target not achieved but maintained same level or improved from the previous fiscal year
Materiality CSR KPIs FY2019 Major Outcomes Evaluationality Materiality CSR KPIs FY2019 Major Outcomes Evaluationality
Number of employees working 60 to 80 ・ Increased the number of employees working 60 to 80 hours ・ Customer feedback: 8,234 comments
hours of overtime per month of overtime per month by 42% from the FY2017 level ・ Identified and analyzed operational improvement issues based
× Promote operational improvements
FY2019 reduction target: 50% from based on customer feedback and on customer feedback 〇
FY2017 level *1 * Including increased overtime with the response to COVID-19.
customer satisfaction surveys ・ Expanded initiatives and services related to security and safety,
household appliances, and food and health
・ Replaced mobile personal computer terminals for all employ-
Creating a ees
Enhance the teleworking system and ・ Hosted briefings for individual investors, and tours of facilities
lively ・ Prepared environment for no limitations on where employees 〇
expand its application to more work- Conduct dialogue with shareholders ・ Held individual meetings with domestic and overseas institution-
organization work by introducing the WebTV conference system and
places *1
through paperless procedures and electronic decision mak- and investors based on the Corpo- al investors and analysts 〇
ing. rate Governance Code ・ Provided regular feedback to management on the content of di-
alogues with shareholders
Maintain the ratio of employees receiving
・ The ratio of employees who received health examinations ・ Participated in and cooperated with local events and volunteer
health examinations, which are the foun- 〇 Sound
was 100% activities
dation for health management, at 100%. stakeholder
relationships ・ Held events and hands-on programs related to disaster
*1 Non-consolidated basis. countermeasures, and disseminated information through our
museums and on our website
Consideration for Our Employees ・ Conducted events related to climate change countermeasures
and biodiversity conservation, and hands-on environmental ed-
Develop and expand social contribu- ucation programs
tion programs toward resolving social 〇
・ School classes taught by employees
issues 614 classes attended by 18,926 students
・ Training for teachers
51 sessions attended by 1,377 teachers
・Attendance at parasports events
3 events attended by 1,170 participants
・ Hands-on educational field trip programs (Universal Challenge)
3 times, attended by 326 participants
Materiality CSR KPIs FY2019 Major Outcomes Evaluationality
・ Conducted e-learning for all Tokyo Gas Group employees re-

garding the strengthening of the protection of personal informa-
Respond correctly to trends in per- tion (23,141 participants)
Achieving our sonal information protection in Japan 〇
public and overseas ・ Provided training by job level and outside training to establish
mission as thorough compliance with rules governing the management and
use of personal information
an energy
company
Conduct a CSR survey for supply
・ Conducted a CSR survey on 513 suppliers (response rate
chain management and analyze the 〇
90.6%) and analyzed the results
results

Governance

Contribution to
Sustainability
How We Implement CSR
CSR Initiatives
The Tokyo Gas Group strives to raise CSR awareness so that employees can understand how CSR can be realized
through their work and put those insights into action in their daily jobs. A booklet summarizing the Group’s CSR and
activities is given to all employees to deepen awareness, and we hold all types of training, and disseminate CSR infor-
mation via our intranet, Group publications, and internal social media tools.
We deepen understanding of the SDGs among Group employees through SDGs-focused training and a video.
Tokyo Gas Group video explaining the SDGs
Booklet on the Tokyo Gas Group’s CSR
Sustainability and CSR Training
The Tokyo Gas Group provides awareness training by job level and workplace to introduce employees to the funda-
mentals and latest trends of CSR and SDGs, and to encourage them to think about how CSR relates to their jobs.
■ Training Programs in FY2019
Participants, etc. Number of sessions
For first-year employees, third-year employees and newly promoted

Training on CSR Training by job level 24 sessions
managers (organized by the Personnel and Compliance Depts.)
Training on the Training by Workplaces that request training (planned and provided by the Sustain-
6 sessions
SDGs workplace ability Dept.)

Contribution to

Topic
The Tokyo Gas Group’s contribution to achieving the SDGs
Collaboration with local government bodies toward
achieving the SDGs
At the Tokyo Gas Group, our approach to promoting sustainability is to contribute to the sustainable development of soci-
On May 28, 2019, Tokyo Gas and Tokyo Gas LIVEVAL TAKEU-
ety by addressing social issues through our business activities. This is consistent with the concept of SDGs ; we believe
CHI Co., Ltd. signed a comprehensive agreement with Itabashi
we can broadly contribute to the achievement of the SDGs through the Tokyo Gas Group’s business activities.
City, Tokyo, on coordination and cooperation to promote the
The Tokyo Gas Group will contribute further to the realization of the SDGs by creating business opportunities orig-
SDGs. This agreement aims at helping to achieve the SDGs while
inating from social issues.
appropriately responding to community needs through coordina-
tion and collaboration among the three parties in light of SDG 17
Contribution to SDGs via initiatives for materialities “Partnerships for the goals.” The agreement stipulates six coordi-
nation items, including energy and environment, realization of an
■ Relationships between materialities and SDGs
inclusive society, and promotion of health. The partners are
expanding their initiatives for the SDGs by combining their
At the signing of the agreement.
respective strengths, using Itabashi City’s wide-ranging informa-
tion and networks together with the Tokyo Gas Group’s expertise
Climate change ● ● ● ● ● and well-established local service capabilities.
Leadership in the
effort to achieve
Access to energy ● ● ● ● Video “Tokyo Gas Group and SDGs” Web
Net-Zero CO2 as a
leading company
Safety and
dealing in natural
gas
disaster ● ● ● ● ●
preparedness
Creation of
customer value ● ● ● ● ● ● ● ● ●
Resource
efficiency and ● ● ● ●
recycling society
Establishment of
relationships with ● ● ● ● ● ● ● ● ● ● ● ● ● ●
Sound communities
relationships
with society
Diversity ● ● ● ● ●
Satisfaction
through work and ● ● ●
labor productivity
Supply chain
management ● ● ● ● ● ● ● ● ●
Actions as a
Information
responsible
security ●
company
Governance and
compliance ● ● ● ●
* The relationships portrayed above are subject to revision as appropriate according to changes in the Tokyo Gas Group's actions.

Contribution to
Toward Value Creation Originating from the SDGs
Topic
Social contribution shopping site “junijuni sponsored by TOKYO GAS”

In April 2019, Tokyo Gas and Aucfan Co., Ltd. opened the
social contribution shopping site “junijuni sponsored by
TOKYO GAS,” which aims to assist with the resolution of
social issues. The site collects and markets food products
and daily goods from manufacturers that were discarded in
the past because of changes in packaging, the conclusion
of limited-time promotions, or approaching the expiration of
freshness dates. The product prices include a donation to an organization working to resolve social issues. Cus-
tomers get to choose which group receives the donation when they purchase their product, and can thus
contribute to the resolution of social problems by linking the product purchase with donations. The site is named
“junijuni” (which means “12 12” in English) after SDG 12 “Responsible consumption and production.”
Topic
Vacant House Management Service “Care for Your Parents’ Home”

According to a Ministry of Internal Affairs and Communications
survey, there were a total of approximately 8.49 million vacant
houses in Japan in 2018, accounting for 13.6 percent of all
houses, and that number is increasing year by year. Moreover,
the rise in the number of unoccupied houses not being properly
managed is resulting in various problems, including worsening of
public hygiene, scenic value, and public safety. To resolve these
issues, Tokyo Gas has begun working toward the commercial-
ization of “Care for Your Parents’ Home,” a service manages
vacant homes.
Under this service, staff visit vacant houses once per month to confirm that there are no visible abnormalities
outside or inside and that trees and weeds are not growing beyond the plot boundaries. They also air out the
house, run water, turn on electricity, collect mail, give a simple cleaning of the rooms and garden, and afterwards
send a photographic report to the customer. This periodic maintenance slows building deterioration and prevents
the degradation of public safety (such as illegal entry) and the worsening of public hygiene from weeds and offen-
sive odors, thus contributing to SDG 11 “Sustainable Cities and Communities.” Appropriate management of
buildings also supports SDG 12 “Responsible consumption and production.” After judging the commercial viability,
Tokyo Gas will continue to advance examinations on contributing to sustainable communities and a circular econ-
omy through this management service, including the use of vacant houses, etc.

Contribution to
Feature Striving toward Net-Zero CO2

In the 1960s, Japan’s economy emerged from its postwar recovery and began expanding at a rapid pace and drove a
dramatically increase in demand for energy. As a result, it became an urgent task for the country to build up the capac- Initiatives at Compass 2030
ity to supply the energy needed. At the same time, the air pollutants emitted from combustion of petroleum, the primary
fuel used to generate energy at that time, became a major issue. Our company responded to these challenges by intro-
ducing to Japan in 1969 its first supply of natural gas as a highly environmentally friendly fuel with high calorific value. In its overall business activities, the Tokyo Gas Group will work to achieve Net-Zero CO2 emissions including customer
Over the half century since then, we have continued to stably supply energy while providing diverse new products and emissions and lead the transition to a decarbonized society.
solutions. In doing so, we helped to open the door to the natural gas era by ushering in the wider use of this new We will use technologies and expertise for the effective use of natural gas to promote decarbonization in the elec-
energy source, both in Japan and overseas. tricity and heat sectors as well as for CO2 capture technologies.
Today, as climate change intensifies, the global movement toward decarbonization is accelerating, as typified by We will contribute to reduce carbon emissions on the scale of 10 million tons by 2030 (which exceeds Japan’s
the Paris Agreement. Amid these shifts, natural gas is expected to play a key role in supplementing unstable renewable target ratio*) and lead the way to reducing CO2 emissions on a global scale.
energies with its superior environmental properties, supply stability, and economy, and the demand for natural gas is
Tokyo Gas Group Management Vision Compass 2030 Web
expected to grow both inside and outside of Japan. At the same time, it is our duty as a leading company that handles
CO2-emitting natural gas to play a proactive role in the global movement for tackling climate change. Accordingly, we
have made “Leadership in the effort to achieve net-zero CO2” the first of the three goals of our Group management ■ Efforts to achieve Net-Zero CO2 in the Tokyo Gas Group’s style
vision Compass 2030 so that we can contribute to the resolution of climate change issues. Going forward, we will fur-
ther strive to pair natural gas with renewable energies and other new technologies to offer new solutions for lifestyles,
cities, and our planet. Efforts domestically – 2030 – around 2050
and internationally
Emissions reductions not only in the Tokyo metropolitan area but on a global scale
Expanded use of renewable power sources
The combination of these activities

Zero emissions Decarbonization
will lead to Net-Zero CO2

in the electricity
Development of decarbonization technologies for gaseous energy and heat sectors
Effective
use of natural gas (reduced energy consumption through efficient use of natural gas,
coordination with the fluctuating output of renewable energy sources)
Zero emissions
achieved through Use of CCUS*1 technologies (capture of emitted CO2)
offsetting
Incorporation of successful reduction efforts overseas
*1 CCUS: Carbon Capture, Utilization, and Storage.
Specific Actions
• Solutions combining natural gas and renewable energy
• We will strive toward net-zero CO2 emissions through various actions, including by conserving energy through the efficient
use of natural gas in natural gas-fired thermal power generation, cogeneration systems, smart energy networks, and other
areas, and by balancing fluctuations in renewable energy output.
• We will expand renewable energy sources domestically and internationally, and develop new businesses combining decen-
tralized resources such as photovoltaic power systems and storage batteries.
• Decarbonization technology innovations

• Working toward 2030, we will pursue innovation in core technologies contributing to decarbonization, and go further by
introducing hydrogen, methanation, and other technologies.
• We will leverage combinations of technologies and approaches, including optimal use and control of renewable power
sources, and advanced use of natural gas.
• Resolving problems in daily life and businesses

• We will expand the use of renewable energy in communities and at businesses while resolving customer needs and chal-
lenges, including by installing photovoltaic power systems on the roofs of homes and businesses free of charge, and
supplying the power generated to customers.
• Overseas expansion
• We will strive to achieve Net-Zero CO2 on a global scale through business development, considering the energy market
environment in each country. Including our businesses in LNG infrastructure and renewable energy.

Contribution to
Steady Reductions in CO2 Emissions from the Effective Use of Natural Gas Expansion of Renewable Energies
Natural gas has the lowest CO2 emissions among all fossil fuels. By ceaselessly working to spread and expand its use, As part of our endeavors to help bring about net-zero CO2 emissions in our electrical power business, we are advanc-
we will steadily reduce CO2 emissions. This includes converting customers’ fuel sources to city gas, which is made ing efforts to secure renewable energy power sources. We are also working to realize the new business of providing
from environmentally friendly natural gas. We also achieve further CO2 emissions reductions by improving the efficiency energy services that make the most of the compatibility between natural gas and renewable energies. For example, we
of industrial burners and furnaces and providing heat that is suitable for each application. Moreover, we are steadily are developing virtual power plants, which consolidate customers’ various resources by using digital technologies to
promoting the use of gas cogeneration systems (CGS) and fuel cells, which offer high efficiency and energy-saving combine thermal power, renewable energies, and other centralized power sources with distributed power sources such
benefits. Our efforts also involve initiatives to maximize the CO2 emissions reduction result from the effective use of as solar energy, storage batteries, and CGS.
natural gas, including the introduction of digital solutions such as IoT and smart energy networks that optimize electric-
ity and heat at the district level.
We became the first company to introduce carbon-neutral liquefied natural gas to Japan when we began purchasing Voice
it from the Shell Group in FY2019. This LNG is carbon-neutral because all the greenhouse gases emitted in the processes
from natural gas exploration to combustion is offset by CO2 credits (carbon offsets) held by the Shell Group, and thus this Responding to Various Needs for Renewable Energy
gas is globally considered to be carbon free, even if combusted. Through the provision of this and other new solutions,
we are embracing the challenge of net-zero CO2 in our original way together with our customers. We develop and operate renewable energy power sources centered on photo-
voltaic power, wind power, and biomass. Our aim is to supply carbon-free
Kiyohara Industrial Park Smart Energy Project Realizes Large Energy Conservation by Linking Factories renewable energy-sourced electric power that our customers can use with
peace of mind as we sustainably grow our business over the long run. For this to
happen, we must deliver affordable electricity through more efficient power gen-
eration that takes into account the natural conditions affecting the output. And,
Voice
we must also gain the understanding of the communities where power sources
are installed and give consideration to the local ecosystems and scenery. In Jan-
Japan’s First Supply of Carbon-Neutral City Gas uary we purchased the Annaka Solar Power Plant (Gunma Prefecture), one of
the largest plants of its kind in the Kanto Region, and we are already stably deliv-
OHONUKI Kahori
At Marunouchi Heat Supply Co., Ltd., we have worked to reduce CO2 emissions
Renewable Energy Business
in various ways, purchases are our first initiative to reduce CO2 emissions via the ering renewable energy electricity to customers. We aim to realize Net-Zero CO2 Development Dept.
city gas itself. We are utilizing carbon-neutral city gas to build up a robust and emissions and to be chosen by customers not only for natural gas, but also for Tokyo Gas Co., Ltd.
environmentally friendly heat supply network, and achieve further environmental our renewable energy business. In addition to photovoltaic power, we will con-
load reductions and enhanced disaster resistance in our district heat supply tinue actively pursuing projects in biomass as well as wind power, which has
business. Together with Tokyo Gas, we continue to explore other opportunities strong potential for the future.
to use this approach to further reduce the impact on the environment, including
potential projects like this initiative that aim toward realizing a sustainable society
through urban development.
KOBAYASHI Shigehiko
Managing Director
Marunouchi Heat Supply Co., Ltd.

Contribution to
Decarbonization of Gaseous Energy Reducing CO2 Emissions on a Global Scale
During the ongoing transition to the decarbonized society, Tokyo Gas will continue providing value to customers We are making use of our integrated energy business technologies and expertise to respond to the increase in natural
through the effective use of natural gas, from the perspective of the maximum utilization and reinforcing the resilience gas demand driven by rapid economic growth. We are also leveraging that know-how to help create comfortable, envi-
of existing infrastructure and facilities. Because innovations in decarbonization technologies will be essential to achieve ronmentally friendly cities in Southeast Asia, where LNG imports are expected to increase. To do this, we are
Net-Zero CO2 emissions, we are also advancing the open innovation of core factor technologies that contribute to introducing LNG/natural gas systems and constructing energy infrastructure in collaboration with governments and
decarbonization, the decarbonization of gaseous energy (the recovery, effective use, and storage of CO2 from hydro- enterprises in each country.
gen and methane), and the development of ultra-high-efficiency fuel cells.
Voice
Voice
Construction of State-of-the-art Urban District Cooling Center in Thailand
Advancing Research to Achieve Net-Zero CO2 I am in charge of the engineering for One Bangkok, which is a private-sector
The Tokyo Gas Leading-edge Energy System Research Institute, which I belong redevelopment project in the central district of Bangkok, Thailand and is that
to, develops scenarios for Tokyo Gas to achieve Net-Zero CO2 emissions and country’s first urban district cooling project. Air conditioning is critical throughout
focuses on the research and development of technologies contributing to Net- the year in Bangkok, which has a harsh climate. One Bangkok is the first project
Zero CO2. When drafting a scenario, we first conceive of growth strategies that in Thailand to seek LEED Platinum Certification for Neighborhood Development*
backcast the path to achieving Net-Zero CO2 emissions. We then identify the for its environmentally friendly smart city redevelopment concept. The design uti-
technologies that Tokyo Gas should focus on developing within the scenario and lizes rainwater and other recycled water, and incorporates the knowledge
carry out research and development. For example, methanation and other cultivated by businesses in Japan together with cutting-edge technologies. The
approaches have been proposed as methods for the future carbon-neutral pro- system contributes to reducing the environmental load of the entire area by pre-
duction and supply of gaseous energy. This has the potential to become an dicting the cooling load using weather forecasts for the next day and past MAEDA Hidetoshi
important measure for Tokyo Gas to achieve Net-Zero CO2, but it is not actually KUSHI Takuto demand data, and by effectively operating state-of-the-art, high-efficiency chillers
Energy Service Dept.
Overseas Business Div.
Leading-edge Energy System
useful unless the price of hydrogen derived from renewable energy declines. Research Institute
and thermal storage equipment. Tokyo Gas Engineering Solutions
Corporation
Therefore the Institute is presently conducting research and development toward Fundamental Technology Dept. * The highest level of certification under a system developed and operated by the U.S. Green Building
Tokyo Gas Co., Ltd. Council (USGBC) for evaluating the environmental performance of buildings and land use.
decreasing the cost of hydrogen production technologies using renewable ener-
gies. While there may be many technologies that contribute to decarbonization,
we will carefully identify those which are critical to the business growth of the
Tokyo Gas Group, pursue research and development on them technologies, and
achieve Net-Zero CO2.
Tokyo Gas has worked as a leading company for the spread of natural gas with its superior environmental properties,
supply stability, and economy. The Tokyo Gas Group is working to achieve Net-Zero CO2 emissions and lead the tran-
sition to a decarbonized society by creating new value. We do this by collaborating with stakeholders and advancing
renewable energy businesses that are highly compatible with natural gas, in ways that leverage the expertise we have
gained from reducing CO2 emissions through the effective use of natural gas.

Contribution to
Environment
Environmental Action Milestones
Basic Policy
Tokyo Gas has supplied energy to customers for the more than 130 years since its founding in 1885. We introduced
eco-friendly LNG (liquefied natural gas) to Japan for the first time in 1969 as raw material for city gas, and now use
Environmental Policies and Environmental Goals LNG not only for producing city gas but also for power generation. In 2005, we acquired company-wide ISO 14001
certification and have continued to actively implement environmental protection actions. We launched in fiscal 2020
The Tokyo Gas Group is working to promote environmental management throughout the Group in accordance with our own environmental management system, TG-EMS, which builds on our experience with ISO 14001 to provide
Environmental Policies formulated based on its Management Philosophy and Corporate Action Philosophy, and Envi- enhanced efficiency, effectiveness, and continuity. Going forward, we will remain committed to unified environmental
ronmental Goals that set out challenges to be addressed and set quantitative targets. management across our entire Group.
• Environmental Policies
Philosophy
The Tokyo Gas Group will promote more sustainable ways of energy use to contribute
to the protection of regional and global environments as well as to the sustainable
development of society. Management Philosophy
Policies
1. Reduction of the Environmental Impact of Customers’ Energy Use Corporate Action Philosophy
2 Reduction of the Total Environmental Impact of Tokyo Gas’s Business Operations
3. Strengthening of Environmental Partnerships with Local and International Communities
4. Promotion of Green Technology R&D Programs
5. Biodiversity Conservation and Sustainable Use
Environmental Policies
6. Compliance with Environmental Law and Fulfillment of Social Responsibilities
• Environmental Goals
Environmental Goals
(1) Strive toward Net-Zero CO2 emissions
(2) Promote environmental value co-creation

Environmental Management System (EMS)
(3) Develop a resource-efficient recycling society
(4) Cultivate positive stakeholder relationships regarding the

environment
FY2020-2022 Materialities

Contribution to
Environment
■ Milestones in Environmental Actions by Tokyo Gas

*1 EMS (Environmental Management System): Established envi-
Tokyo Gas Group Management Vision “Compass 2030” COP25 in Madrid
Environmental Management
ronmental management at subsidiaries and Tokyo Gas 50th anniversary of LNG introduction to Japan 2019 (Discussions on Article 6 of
Paris Agreement, etc.)
LIFEVAL companies, and introduced a proprietary EMS. Cumulative sales of ENE-FARM reached 100,000 units
*2 ESCO (Energy Service Company): A comprehensive service Tokyo Gas Group began operating EMS *1 2018 Ocean Plastics Charter
Environmental Sustainability Guidelines revised
providing systematic solutions required to save energy, such
as technologies, equipment, human resources and funds.
The Tokyo Gas Group FY 2018-2020 Medium-term
Full liberalization of
Environmental Management Promotion System ■ Organization for Promoting Environmental
Management
Management Plan formulated 2017 Japan’s gas retail market
Transitioned to ISO 14001:2015
*3 SRIMS: Tokyo Gas original waste collection and recycling GPS2020
Full liberalization of Japan’s electricity retail market
system, which collects waste during the delivery of gas appli- The Tokyo Gas Group’s Total Energy Service Plan 2016 Paris Agreement entered into force The Sustainability Committee and the Sustainability Promotion Sub- Board of Directors
“Always Plan” launched Paris Agreement adopted (COP21)
ances, parts and piping materials to partner companies.
10th anniversary of the Nagano Tokyo Gas Forest Adoption of SDGs at UN Summit
committee lead the Group’s environmental management by defining
Note: Acts of law are listed according to their year of enactment. Joined the UN Global Compact 2015 Japan’s Act on Rational Use and Proper Management of
Fluorocarbons entered into force environmental targets, tracking progress toward them, and taking President and CEO
First general commercial hydrogen station opened
Number of school students who attended visiting lectures by Tokyo Gas
employees reached one million
2014 Japan’s Air Pollution Control Act revised
other actions.
Environmental Sustainability Guidelines revised Japan’s measures to fight climate change under the Sustainability Committee
Cancun Agreements (through 2020)
Tokyo Gas Tree Planting Project started 2013 Japan’s Act on the Rational Use of Energy revised Chair President
Japan’s Act on Promotion of Recycling of Small Waste Electrical
and Electronic Equipment entered into force
Corporate
Cumulative sales of ENE-FARM reached 10,000 units
Guidelines for Climate Change Countermeasures revised 2012 Executive
Rio+20 in Rio de Janeiro
Committee Sustainability Promotion
“Challenge 2020 Vision” formulated Japan mandated energy conservation under Article 27 of the Committee
Joined the Shonai Wind-Power project 2011 Electricity Business Act after the Great East Japan Earthquake
Chair Executive Responsible
Smart house pilot project in Yokohama’s Isogo Ward started
Japan’s Waste Management and Public Cleansing Act revised for Sustainability
Smart energy network pilot project launched in (greater responsibility on prime contractors)
Senju district in Tokyo’s Adachi Ward 2010 Japan’s Act on the Rational Use of Energy revised
LNG 50th anniversary logo (reporting by every business operator)
Ordinances for a safe environment entered into force in Tokyo and in other localities Tokyo Gas Departments
ENE-FARM launched Conference of the Parties (COP 10) (Nagoya Protocol, Aichi Target)
Environmental Sustainability Guidelines revised 2009
The Tokyo Gas Group’s 2009-2013 medium-term management plan formulated Japan’s Soil Contamination Countermeasures Act revised
Kyoto Protocol’s first commitment period (through 2012)
Tokyo Gas Environment Support Fund started 2008 G-8 Hokkaido Toyako Summit Subsidiaries
Japan’s Basic Act on Biodiversity
(as of April 2020)
Number of Tokyo Gas customers reached 10 million 2007 Japan’s Act on Rational Use and
Appropriate Management of Fluorocarbons entered into force
Caloric value change (45 MJ/m ) 3

Japan’s Waste Management and
The Gas Science Museum opened 2006 Public Cleansing Act revised (stronger asbestos measures)
Environmental Sustainability Guidelines revised
Obtained company-wide ISO 14001 certification
2005
Kyoto Protocol entered into force/Japan’s plan to achieve Kyoto Protocol goals
Japan’s Act on Promotion of Global Warming Countermeasures revised
Continual Improvement to the Environmental Management System
House-use fuel cell cogeneration system launched (reporting mandated)
The Nagano Tokyo Gas Forest opened Japan’s Act on the Rational Use of Energy revised
(comprehensive management of heat and electricity)
The Gas Science Museum
Gas cogeneration exceeded one million kW
Management Philosophy revised; Our Code of Conduct formulated 2004 ISO 14001 revised Tokyo Gas has conducted environmental management under the leadership of top management since establishing its
Entry into power generation business; Energy Frontier LNG carrier launched Japan’s Gas Business Act revised (broader liberalization) Group-wide environmental management system in 2005 based on ISO 14001. In fiscal 2020, we evolved our system
Senju Hydrogen Station built; ESCO*2 business started 2003 Japan’s Act on the Rational Use of Energy revised
into TG-EMS, which further enhances efficiency, effectiveness, and continuity by building on our experience with
The Tokyo Gas Group Frontier 2007 Medium-term Management Plan formulated Japan’s Soil Contamination Countermeasures Act; Basic Act on Energy Policy
ISO 14001 certification acquired for head office 2002 Japan’s Outline for Promotion Effects to Prevent Global Warming revised
ISO14001. Implementing PDCA cycles under the EMS makes our environmental protection activities both systematic
Johannesburg Summit
Announcement of results of soil investigations started; Management Philosophy revised
School Education Information Center established 2001 Japan’s Ministry of the Environment established
Japan’s Law Concerning the Recovery and Destruction of Fluorocarbons entered into force
and substantive, ensuring legal compliance and reduction of environmental impact.
Environment Management Systems introduced to subsidiaries and affiliates
New Environment Policies formulated Japan’s Act on Promotion of Procurement of Eco-Friendly Goods and Services To strengthen our Group’s environmental governance, we constructed the environmental management system
New Environmental Sustainability Guidelines formulated 2000 by the State and Other Entities (Act on Promoting Green Procurement) entered into force
Environmental accounting system introduced Japan’s Basic Act on Establishing a Sound Material-Cycle Society entered into force described below and support the operation of environmental management systems at each Group company.
Soil contamination investigations started 1999 Japan’s Act on Special Measures against Dioxins
Latent heat recovery-type hot water system commercialized
Japan’s Act on Promotion of Global Warming Countermeasures
■ Environmental Management System
Energy & Earth Exploratorium (the Wondership) 1998 Japan’s Outline for Promotion Effects to Prevent Global Warming
opened (Closed 2014) Japan’s Act on Recycling of Specified Kinds of Home Appliances
Negishi, Sodegaura LNG Terminals acquired
ISO 14001 certification 1997 Kyoto Protocol adopted (COP3); Japan’s Environmental Impact Assessment Act Top Management
(first in gas industry)
ISO 14001 issued
Sodegaura LNG Terminal Green Purchases started 1996 Japan’s Containers and Packaging Recycling Act (1995)
Instruction Report
Environmental Report, SRIMS*3 started United Nations Framework Convention on
Recycling of polyethylene gas pipes started 1994 Climate Change came into effect
natural gas buses started serving regular routes Japan’s Gas Business Act revised (deregulation) Cooperation
Environmental Affairs Department established
Japan’s Basic Environment Law (1993) Sustainability Committee Environmental liaison meeting
general environmental policy formulated 1992 United Nations Conference on Sustainability Promotion Subcommittee of Group companies
Non-open-cut construction put into practical use Environment and Development (Earth Summit)
Basel Convention (1991) came into effect
First prototype natural gas vehicle built 1984 Japan’s Act on the Protection of the Ozone Layer Through the
Control of Specified Substances and Other Measures (1998)
Gas cogeneration system installed Report Report
at the National Stadium 1981 Japan’s Act on the Rational Use of Energy (1979) Sustainability Department
Water-sealed gas holders at (EMS Secretariat)
Environment Administrative
Office established 1973 First oil crisis
gas storage facility in 1974 Policy, plans Report Policy, plans Report
Antipollution Division established
Calorific value change 1972 United Nations Conference on the Human Environment
(through 1988) Monitoring, internal audits Support, monitoring
District heating and
Oil gas generation plant at cooling service started 1971 Japan’s Environment Agency established
LNG terminal in 1972 (Shinjuku Metropolitan District)
Absorption chiller-heater installed
(Kuramae Kokugikan sumo hall)
1970
Tokyo Gas departments Group companies
Japan’s Air Pollution Control Act (1968)
Use of LNG (liquified natural gas) started 1969 Japan’s Basic Act for Environmental Pollution Control (1967)
Tokyo Gas founded 1885 Japan’s first gaslight service (Yokohama) (1872) Instructions, contact
Gaslights on Benten Bridge Report, consultation

Tokyo Gas initiatives Developments in society in Yokohama

Contribution to
Environment
Internal Audit Results Measures to Address Fluorocarbons
The internal audit in fiscal 2019 found that the EMSs in all our sections complied with the requirements specified by We identified the Class I Specified Products (commercial air conditioners, refrigerators and freezers) managed by
ISO 14001:2015 and that the EMSs were effectively operated. Tokyo Gas and its subsidiaries, and inspected them. In fiscal 2019, there was no leakage from Tokyo Gas or any of its
subsidiaries at a level requiring reporting to the competent minister for this business domain.
Compliance with Environmental Laws There were no instances of fluorocarbon recovery or processing in our role as a registered operator for Class I flu-
orocarbon filling and recovery.
As in the previous year, the Group was not involved in any accidents that significantly impacted the environment nor Electric chillers installed in recent years use low GWP (global warming potential) fluorocarbons. Low GWP fluoro-
was it cited for any violations of environmental laws or regulations in fiscal 2019. carbons will continue to be used for new chillers.
■ Calculated Leakage as a Manager: Tokyo Gas
Substance Calculated Leakage (t-CO2 equivalents)
Management of Chemical Substances
HCFC 35.4
The Tokyo Gas Group adheres to prevailing laws and regulations for effectively controlling hazardous substances in its HFC 127.7
production and supply of gas and electricity and is working to reduce the release of these substances. Total 163.0
Compliance with PRTR Law and Other Laws and Regulations

Anti-VOC Measures
The following list indicates the amounts released and transferred for chemicals subject to reporting requirements under
the pollutant release and transfer register law and the Ordinance for the citizens of Tokyo*1 in fiscal 2019. Since fiscal 1991, Tokyo Gas has strived to reduce volatile organic
*1 Act on Confirmation, etc. of Release Amounts of Specific Chemical Substances in the Environment and Promotion of Improvements to the Management compounds (VOCs), which are released during the painting of gas hold-
Thereof and the Ordinance on the environment to ensure the health and safety of citizens of Tokyo ers and other equipment. We recently shifted to a painting method that
achieves lower VOC emissions by utilizing a weaker paint solvent, and
■ The amounts of chemicals subject to reporting requirements under the register law: Tokyo Gas
we will continue striving for further reductions.
Substance Released (kg) Transferred (kg) Note
Xylene 0.3 0.0 Refueling
1,2,4-Trimethylbenzene 0.1 0.0 Refueling
Toluene 1.7 0.0 Refueling
N-hexane 4.9 0.0 Refueling Gas holder painting work
Hazardous Waste Management
Styrene 1,800 0.0 Coating
We properly store and manage our polychlorinated biphenyl (PCB)-containing hazardous waste and process it by the
required deadlines in accordance with the Act on Special Measures concerning Promotion of Proper Treatment of PCB
■ The amounts of chemicals subject to reporting requirements under the register law: Subsidiaries
Wastes.
Substance Released (kg) Transferred (kg) Note
Dichlorodifluoromethane 460 0.0 Chemical industry

Contribution to
Environment
Managing Water Risks

Environmental Risk Management
Recognizing water risks as a key management concern, Tokyo Gas seeks to manage the risks by addressing issues
such as water demand and supply, flooding, and public health.
Mitigating Environmental Risks
Response to Water Risks
All business offices of the Tokyo Gas Group operate environmental management systems under which they annually
assess the environmental risks of all operations. We endeavor to improve high-risk operations by setting specific tar- For the three years from fiscal 2016 through fiscal 2018, we combined the use of such international indicators as the
gets and also conduct employee training, including study groups on relevant laws and regulations, to mitigate risks by WRI Aqueduct, WWF-DEG Water Risk Filter, and WWF-DEG Water Risk Filter (Map) to conduct comprehensive assess-
raising environmental awareness. In the event any violations of environmental laws occur, we seek to prevent any ments and analyses on current risks, such as water demand, flooding, public health, and biodiversity as well as future
recurrence by sharing information and applying the learnings to similar operations across the Group. risks, including the impact of climate change and securing water resources. The results showed that there currently are
As part of our crisis management system, we have formulated the Emergency Response Regulations to provide no major risks at any of the Group’s operating centers in Japan and abroad.
the foundation for rapid formation of an Emergency Response Organization whenever a major crisis occurs. In addition, In fiscal 2019, we began using RepRisk to gauge the water risks and other ESG risks of our overseas projects.
we are further strengthening the system by conducting periodic training and formulating business continuity plans to RepRisk is a research provider used by the Government Pension Investment Fund (GPIF) to set ESG investment indi-
address major risks. ces. This service employs AI to automatically collect ESG data on past projects, and expert analysts score the ESG
risks. Through this service, we determined that there were no risks in our overseas projects.
We are also working to identify any potential risks at our domestic suppliers by conducting a questionnaire that
Climate Change Mitigation and Adaptation Measures includes questions on their efforts to reduce water use.
The Tokyo Gas Group recognizes concerns that climate change may affect our business activities in the following ways Flooding
and is responding appropriately.
To ensure stable energy supply, we have taken steps to protect LNG terminals and gas pipeline-related and other vital facili-
Climate Change Countermeasures (Climate Change Mitigation) ties from flooding associated with climate change, such as localized torrential downpours and storm surges, as part of our
overall actions against natural disasters.
To reduce greenhouse gas emissions, which are associated with rising global temperatures, the Tokyo Gas Group has
formulated Environmental Goals. Also, the Group is working to reduce emissions from city gas production facilities, Public Health and Other Issues
power plants, district heating and cooling centers and offices as well as from customer sites, which account for the
largest share of CO2 emissions in the LNG value chain. Our efforts to combat climate change also include the develop- We are striving to use water resources sustainably by monitoring the volume of water use and conservation as well as
ment and dissemination of low-carbon systems. appropriately managing wastewater.
Climate Change Actions: Cutting Customer CO2 Emissions

Status of Water Resource Use Third-party Assured
Energy Savings and Reduction of CO2 Emissions in Business Operations
In fiscal 2019, we used a total of 4,600 thousand m3 of freshwater at LNG terminals where city gas is produced, district
heating and cooling centers, power plants using LNG, offices, and other facilities in Japan.
Natural Disaster Response (Adaptation Measures) We are working to reduce process water consumption at LNG terminals, district heating and cooling centers and
power plants through such means as optimizing boiler operation, reducing steam loss, and replacing chillers with more
Climate change-induced disasters, such as localized torrential downpours and storm surges, may damage city gas efficient electric turbo types. To reduce our use of tap water at offices and similar facilities, we are increasing our use
production facilities and delay or halt LNG transport. We have formulated disaster preparedness plans at production, of recycled water, installing water-saving toilets, and encouraging employees to conserve water. Regarding wastewa-
supply and other facilities as well as business continuity plans to prepare for a major accident, large-scale power ter, we measure discharges and manage water quality through the use of indicators, such as pH, COD*1, and nitrogen
outage or outbreak of disease caused by a major typhoon. In addition, we believe that diversifying the suppliers of the and phosphorus concentrations, in accordance with national laws and regulations, local government ordinances,
LNG used to produce city gas will help minimize the risk of supply chain disruption when any single source is affected agreements and other rules.
by a natural disaster. We use seawater mainly at LNG terminals and power plants as a heat source and then return the entire amount to
the sea.
*1 COD: Chemical Oxygen Demand

Contribution to
Environment
Combating Soil Pollution Environmental Program Promotion Award System
Since fiscal 1999, we have been conducting soil tests and groundwater surveys on land currently or previously owned This is a system to honor workplaces and partner companies that have
by Tokyo Gas, such as former plant sites, with potential soil pollution. When contaminants were found, we proactively implemented initiatives that will serve as a model for the Tokyo Gas
disclosed information through reports to the relevant authorities, briefings for nearby residents, press releases, and Group, such as reducing environmental impact, increasing brand value,
other channels, and took measures to contain the contamination. and contributing to local communities, and to raise awareness of the
Depending on specific circumstances, we have paved over or excavated and removed contaminated soil to pre- environmental within the Group by sharing these good practices. Under
vent its dispersal. Also, we have installed impermeable walls or pumped out contaminated underground water to the award system launched in fiscal 1999, we presented 10 awards in
prevent it from spreading. We continue to control soil pollution, reporting excavation work to authorities and conduct- fiscal 2019, which consisted of 3 Eco-Friendly Business Promotion
ing surveys in accordance with the Soil Contamination Countermeasures Act and relevant ordinances. Furthermore, we Awards, 2 Eco-Office Activity Awards, 2 Eco-Rookie Awards and 3
ensure that contaminated dirt is not dispersed and that excavated soil is handled properly. Environmental Sustainability Guidelines Excellence Awards.
With the revision of the act in April 2010, we have taken action to address soil pollution caused by natural factors
Award winners at the fiscal 2019 presentation ceremony
or landfill with the same commitment as legally mandated interventions for pollution associated with our business oper-
ations. Environmental Awareness Survey
We are conducting Group employee surveys to ascertain their environment awareness, environmental behavior, and under-
Providing Group Employees with Environmental Education and Award System standing of our environmental activities, in order to use the results as basic information for formulating the plans for the
following year’s activities. The fiscal 2016 survey gathered 9,890 valid answers for a response rate of 58%. We make use of
Environmental Education for Group Employees survey results to reinforce measures to raise the environmental awareness of the Group employees and improve educational
programs.
The Tokyo Gas Group’s system of environmental education for employees comprises: (1) training for new employees to
learn about the environmental activities they should practice as soon as they start work, (2) Group-wide training for
deepening the basic understanding of environmental issues as well as our Group’s environmental initiatives, and (3)
EMS training to build the knowledge necessary for environmental management and enhance expertise as leaders and
responsible staff at each workplace.
Additionally, we have offered eco-driving training to develop skills for green and safe driving, a class for eco-cook-
ing instructors to learn eco-friendly diets, and other practical programs that are helpful in reducing environmental
impact and facilitating environmental communication.
We encourage employees to learn at their convenience through the corporate intranet about climate change-re-
lated issues and developments in and out of the company and considerations for handling waste.
■ Main Environmental Education Programs in Fiscal 2019
Number of partici-
Type Period
pants (persons)
Training for EMS promoters May 73
EMS education
Study group on environmental laws and regulations January 210
Eco-driving course September–

106
Promotion of eco-driving October

Contribution to
Environment
■ Greenhouse Gas Emissions along the LNG Value Chain (FY2019) Third-party Assured
Climate Change Actions
LNG Business Customer
Procurement Activities Sites
SCOPE 3 SCOPE 1and 2 SCOPE 3
Addressing Climate Change Issues
6.54 3.71
▶ City gas production: 0.18 million t-CO2
26.12
▶ Extraction and Liquefaction:
▶ Power generation and power procurement:
5.47 million t-CO2※
Climate change has emerged as one of the highest risks to achieving a sustainable global economy. The Tokyo Gas ▶ Marine transport:
3.12 million t-CO2
▶ Heat supply: 0.29 million t-CO2 million t-CO2
Group has been striving Group-wide to address climate change by setting specific numerical targets under the Envi- million t-CO2 1.07 million t-CO2※ million t-CO2 ▶ Others: 0.12 million t-CO2
ronmental Sustainability Guidelines, which apply to our business operations as well as to customer sites where the
Production of city gas Supply of city gas Heat supply
portion of CO2 emissions are the largest across our LNG value chain. In addition, in view of the accelerating trend of Procurement of LNG centers, Energy Solutions
Power generation offices, etc.
decarbonization, etc. following the adoption of the Paris Agreement at COP21, we have set, in our Group’s manage-
ment vision “Compass 2030'' formulated in November 2019, “Leadership in the effort to achieve Net-Zero CO2” as one
of the specific challenges to be tackled.
To achieve net-zero CO2 emissions, we will continue our efforts to promote wider use of natural gas, which has a
lower CO2 emission factor, and highly effective use of natural gas by gas cogeneration systems and fuel cells. We will
also contribute to developing and expanding smart energy networks and a reduction of greenhouse gas emissions
through digitization technologies.
In our electric power business, in addition to decarbonization through increased use of renewable energy sources, Actions Actions Actions
we will use digital technology to combine centralized energy sources (thermal, renewable, etc.) and decentralized Monitoring of greenhouse gas
emitted during production,
Improvement in energy use intensity at
LNG terminals, district heating and cooling
Promotion of the switch from other
fuels to natural gas, which excels in
energy sources (solar, storage batteries, gas cogeneration systems , etc.), increasing the scale of virtual power plants liquefaction, and transport by sea services, and business offices terms of environment, economic
efficiency, energy security,
Introduction of higher efficiency LNG Promotion of high-efficiency natural gas
(VPP) that integrate varied energy sources at the customer site. Outside Japan, deploying the Group’s carbon-saving carriers fired power plants and renewable energy and safety (3E+S)
in the electric power business Expanded deployment of decentralized
and energy-saving technologies will contribute to action on climate change throughout the LNG value chain. Improvement of facilities and operation of energy systems based on highly efficient
business offices gas cogeneration systems that contribute
to energy savings and reductions in CO2
emissions and peak power loads
Promotion of Smart Energy Systems
and energy saving assistance services
Source: “City Gas Life Cycle Assessment (issued July 2020),” Japan Gas Association website.
SCOPE 1: Business’s own direct emissions of greenhouse gases.
SCOPE 2: Indirect emissions from consumption of electricity, heat, and steam supplied by others.
SCOPE 3: Indirect emissions other than covered in SCOPE 2 (emissions by other parties involved with business’s activities).
The Tokyo Gas Group Business Activities and Material Balance
Topic
Environmental Advantages of Natural Gas Production Transportation Facilities Combustion

in Terms of Lifecycle CO2 Emissions 100 94.93 (g-CO2/MJ)
Regarding greenhouse gas emissions from

80 73.26
fossil fuels, it is important to evaluate not only 66.70
60.58 61.91
60
during combustion, but also during the life
cycle, including emissions from each stage of 40
extracting, processing and transportation.
20
From the comprehensive perspective, natural
0
gas generates the lowest CO2 emissions of Coal Oil LPG LNG City Gas (13A)
any fossil fuel.
Source: “Future Forecast for Life Cycle Greenhouse Gas Emissions of LNG and City Gas 13A” (Japan Society of Energy and Resources, pre-
sentation report 28 (2), pp. 51–56, 2007)
The life cycle greenhouse gas emissions of city gas (13A) announced by the Japan Gas Association in July 2020 is 60.54 g-CO2/MJ.

Contribution to
Environment
Support for TCFD Recommendations and Information Disclosure ■ Major risks and opportunities driven by climate change, and the Tokyo Gas Group’s initiatives
In identifying the Tokyo Gas Group’s risks and opportunities related to climate change, we referred to two representative
Climate-related risks and opportunities could significantly affect many scenarios*1 of the International Energy Agency (IEA) and the Intergovernmental Panel on Climate Change (IPCC)—the below
companies’ financial positions and destabilize financial conditions. In 2°C scenario and the 4°C scenario. Considering the medium- to long-term time span of 2030 and after, we comprehen-
order to reduce such risk, in response to the request from the G20, the sively summarized important factors that may affect our group’s business and evaluated (mainly qualitatively) the impacts
Financial Stability Board (FSB) established the Task Force on Cli- from two aspects—magnitude of impact and possibility to be affected— for both scenarios. We then identified major factors
mate-related Financial Disclosure (TCFD) in December 2015 and the and put together our initiatives for each factor.
TCFD released its recommendations in June 2017. We are determined to steadily implement these initiatives and to realize our business sustainability as well as the mea-
We recognize climate change as one of the priority issues that the Tokyo Gas Group is facing today and regard the sures against climate change even after 2030.
TCFD as an effective framework in promoting information disclosure and dialogue with stakeholders on climate-related *1 Scenarios for reference: the below 2°C scenario: Sustainable Development Scenario (SDS)(IEA WEO2019)/B2DS (IEA ETP2017)/RCP2.6 (IPCC AR5)
issues. We therefore signed the statement of support for the TCFD in May 2019. We intend to disclose information on the 4°C scenario: Stated Policies Scenario (STEPS) (IEA WEO-2019 /RTS (IEA ETP2017)/RCP8.5 (IPCC AR5)
the impact of climate change on the Tokyo Gas Group’s business activities and the measures we are taking.
Opportunities
Factors Details of opportunities and risks Tokyo Gas Group’s Initiatives
Governance and risks
Global increase in demand for • Resources development and expansion of LNG/gas

The Tokyo Gas Group forms in-house committees as appropriate for studying, coordinating or promoting actions to
Opportunities Markets natural gas infrastructure and other overseas business to increase
address important management issues. These include the Sustainability Committee, which is intended to promote cli- (See Topics Topics❶ on P.25) the natural gas transaction volume
mate change research and other sustainability issues and chaired by the President, and the Sustainability Promotion • Effective use of natural gas to adjust fluctuation of
Committee, a subordinate body of the previous committee chaired by the Officer in charge of sustainability. They output of renewable energy
Affinity of renewable energy with
deliver reports on important matters to the Board of Directors. Energy • Increase in renewable energy transaction volume in
Opportunities natural gas
source Japan and overseas
(See Topics Topics❷ on P.25) • Use of PV, storage batteries, EV, etc. to promote new
Strategies decentralised power source business and VPP

Below
2°C Resource Decarbonization technology • Development of decarbonization technologies for gas-
Opportunities
In preparation for the next half-century, the Tokyo Gas Group has formulated its “Compass 2030” management vision scenario Efficiency; innovation eous energy, such as hydrogen and methanation
and risks
Technology (See Topics Topics❸ on P.26) • Introduction and use of CCUS technologies
outlining the course that should be pursued in this age of uncertainty.
Natural gas, one of the pillars of the Tokyo Gas Group’s business, is expected to play an even larger role due to its Introduction of carbon tax • Fuel conversion, etc. to accelerate shift to natural gas
(Introduction of appropriately-de-
stability, environment-friendly nature, and economic viability, as well as its affinity for use in combination with inherently signed carbon tax may promote
• Effective use of natural gas to adjust fluctuation in
unstable renewable energy sources. In the meantime, as a leading company dealing in natural gas, (a fossil fuel), we Markets; output of renewable energy
Opportunities shift to energies with less CO2
policy and • Increase in renewable energy transaction volume in
feel it is our responsibility to deal forthrightly with the issue of climate change, look beyond CO2 emission reduction, and risks emissions but excessive taxation
Legal Japan and overseas
may raise energy cost and nega- • Use of PV, storage batteries, EV, etc. to promote new
and promote decarbonization. tively affect the company’s
decentralised power source business and VPP
While maintaining S+3E*1 as the bedrock of our business activities, we are striving to help reduce CO2 emissions business)
by customers by continuing to promote a shift to natural gas in fuel conversion and advanced use of natural gas, such • Enhanced resilience in the natural gas infrastructure
as in diversified energy systems. Over the longer-term toward 2030, we plan to effectively use natural gas as an adjust- Diversified energy system using • Expanded use of diversified energy system, such as
Opportunities Resilience natural gas to enhance resilience smart energy networks, co-generation, ENE-FARM,
ing function for renewable energy, which is expected to be increasingly used. We also intend to globally promote our (See Topics Topics❷ on P.25) etc. that are highly resilient and reduce energy con-
technology and know-how regarding natural gas. By doing so, we will contribute to the stable supply of energy and a 4°C sumption
reduction in CO2 emissions in Japan and overseas. scenario Impact on operations,associated
We will promote decarbonization technology innovation from a long-term perspective. At the same time, we will with severer abnormal weath- • Enhanced establishment of water hazard-resilient Life
Risks Acute er°CDisruption to the operation of Line, such as and full preparation for BCP., disaster
combine various means, including natural gas and renewable energy, and aim to achieve Net-Zero CO2 emissions by facilities for production and sup- countermeasures of LNG terminals and power stations
our entire group, including customer emissions, while leading the transition to a decarbonized society. ply°C
*1 S+3E: Safety plus 3Es for Energy security, Energy efficiency, and Environment

Contribution to
Environment
Topics ❶ Topics ❷
Addressing increased global demand for natural gas (short to medium term)*1 Contributing to the environment and society with decentralized systems and EaaS*2 (short to medium term
Thanks to its environment-friendly nature, natural gas is viewed as a key energy source on the road to decarbon- / long-term)*1
ization, and its expected role in this transition is clearly spelled out in Japan’s long-term low greenhouse gas Thanks to its affinity with renewable energy sources, natural gas is expected to be used for grid balancing with
emission development strategy. renewable energy, which will be increasingly introduced in the future.
The demand for natural gas is projected to continue to grow globally—and especially in Asia—through 2030 As we strive for Net-Zero CO2, we will accelerate the efforts to acquire renewable energy power sources both
under various IEA forecast scenarios. *2 in Japan and global markets. In addition, we are helping to reduce customer CO2 emissions by proactively using
In order to address this global increase in demand, the Tokyo Gas Group will develop upstream resources technologies such as photovoltaic power (PV), storage batteries, and electric vehicles (EV) in order to scale up our
and also expand overseas operations such as LNG and gas infrastructure as part of its effort to contribute to the new diversified energy source business and virtual power plant (VPP) systems, which combine centralized power
goal of achieving global Net-Zero CO2 by reducing CO2 emissions. sources (e.g., thermal and renewable energy sources) with decentralized power sources (e.g., cogeneration sys-
tems).
(Baseline year: 2018) (Baseline year: 2018) Cogeneration systems and the decentralized energy systems that take advantage of them, such as smart
200 200 energy networks, help to make customer sites more resilient and boost national resilience. The Tokyo Gas Group
will contribute to society as a whole by pushing ahead with lifestyle and urban design solutions that are resilient in
173 the face of disaster. We will do this by making the natural gas infrastructure even more resilient, and also by
World LNG trade volume World LNG trade volume
(Sustainable Development Scenario) World LNG trade volume making
(Sustainable Development decentralized energy systems more widespread, so that we can continue to supply energy in the event of
Scenario)
170 (Stated Policies scenario)
an earthquake or a disaster caused by climate change, which is expected to be a growing problem.
151
150 Asia Pacific natural 150
149 gas demand
(Sustainable Development
■ Nihonbashi Smart Energy Project
Scenario) *1 Rough timeline: short term = FY
2020 to 2022 (3 years), medium
Asia Pacific natural gas demand term = up to 2030, long term = Redeveloped Existing area
100 (Stated Policies scenario) up to 2050. 100
building
100 100 is pro-
*2 World LNG trade volume
jected to rise about 1.7x and Asia Plant
Pacific natural gas demand is
projected to rise about 1.5x under 2018 actual
2018 actual 2030 estimated Electrical Electricity Heat Electricity
System power equipment
Source: IEA, World Energy Outlook 2019 the IEA World Energy Outlook
2019 SDS and STEPS forecasts.
Gas
cogeneration 50% supply of electricity *1 Rough timeline: short term = FY 2020 to 2022 (3
City gas years), medium term = up to 2030, long term =
(medium pressure) system even during an emergency
up to 2050.
*2 Energy as a Service: Rather than selling just en-
Urban design that not only provides electricity in the event of an emergency but ergy, selling a menu of services that combines
also ensures the stable use of heat, water, and IT and data systems energy, equipment, control technologies, and
maintenance.
Degree of contribution to
Net-Zero CO2 Achievement
To Net-Zero CO2
Combination and Introduction and use of

use of various means hydrogen, methanation
technology etc.
Introduction of ultra-high efficiency fuel cells
Introduction and use of CCUS
Optimal use and control of renewable power sources Tokyo Gas Group Sustainability Report 2020
2018 actual 2030 estimated
Contribution to
Environment
Topics ❸ Cutting Customer CO2 Emissions

Residential Sector Initiatives
Striving toward decarbonization technology innovations from a long-term perspective (medium/long term)*1
The Tokyo Gas Group has been encouraging the
more widespread deployment of fuel cells that use
Degree of contribution to
Net-Zero CO Achievement 2
To Net-Zero CO2 Popularization of Highly Efficient Kitchen Stoves
hydrogen from natural gas reforming (e.g. ENE-
In 1998, Tokyo Gas began selling a kitchen stove equipped with highly efficient burners that reduced heat loss from
FARM) at customer sites as well as the installation
Combination and Introduction and use of beneath the pan. We actively promoted the product, and by 2006, almost all stoves were equipped with burners of this
of hydrogen stations for fuel cell vehicles. use of various means hydrogen, methanation
technology etc. type. The high-efficiency burner excels in energy conservation and helps reduce household CO2 emissions. At the
And now, as we endeavor to reduce CO 2
same time, it is safer and easier to use since the flames are less likely to extend from beneath the pan, even when the
emissions domestically and internationally towards
Introduction of ultra-high efficiency fuel cells flame level is raised.
2030 through the more widespread use of natural
gas, we will also leverage the technology and know- Introduction and use of CCUS
how that we have accumulated through the

development of fuel cells and other energy technol- Optimal use and control of renewable power sources Popularization of Highly Efficient Eco-JOES Water Heaters
ogies to pursue innovation in the core technologies Advanced use of natural gas
While conventional residential gas water heaters have a maximum heating efficiency of 83%*1, the Eco-JOES highly
needed for decarbonization, such as the deploy-
Current 2030 2050 efficient, home-use latent heat recovery water heaters are equipped with an exhaust heat and latent heat recovery
ment of ultra-high efficiency fuel cells and the
system that boosts efficiency to as high as 95%.*2 Assisted by the industry-wide Eco-JOES Adoption Campaign to
deployment and utilization of CCUS. *1 Rough timeline: short term = FY 2020 to 2022 (3 years), medium term =
up to 2030, long term = up to 2050. promote the introduction of Eco-JOES, the number of residential installations is rising every year. As of the end of
And from 2030 onwards we will tackle the
March 2020, shipments reached about 10.36 million units in Japan, according to data compiled by the Japan Industrial
challenge of making Net-Zero CO2 a reality by pro-
Association of Gas and Kerosene Appliances.
moting hydrogen production and direct use that takes advantage of domestic and international renewable energy
Due to their efficient use of heat, the Eco-JOES water heaters reduce the amount of waste heat released into the air
sources, as well as the deployment of methanation, which enables the effective use of existing city gas infrastruc-
and help reduce CO2 emissions and combat global warming as well. Their remote controllers incorporate the EneLook
ture and our customers’ equipment such as cogeneration systems.
feature, which visualizes gas and hot water usage information and thus motivates users to save water and energy.
■ Highly Efficient Eco-JOES Water Heater
Risk management Standard Model (Conventional) Eco-JOES (Latent heat recovery)
Combustion gas is discharged at a

The company has established an enterprise risk management (ERM) system, and drawn up risk management regula- Exhaust
5 %*2 temperature of about 80ºC or lower.
17%
Exhaust *1 loss
tions that include documented rules concerning major risks faced by the group. loss
Heat use 2 Water flow 1
The Risk Management Committee was established with the aim of improving the management level of the ERM
The secondary Secondary heat Cold water is
exchanger
system. The Committee checks progress regarding the establishment and operational status of the ERM system, includ- heat exchanger first heated by the
Primary heat exchanger uses waste heat secondary heat
ing periodic risk assessments. It also reports to the Corporate Executive Committee and obtains the necessary approvals. in combustion exchanger.
gas at about 200ºC. Primary heat exchanger
As for specific initiatives, the environment management system (EMS) has been established for the entire group,
Water flow 2
led by the top management, and we conduct not only compliance with laws and regulations but also various initiatives
Heat use 1
regarding climate change by promoting a PDCA (Plan-Do-Check-Act) cycle. The primary heat The warm water is
exchanger is further heated by
the primary heat
Neutralizer
Air
heated using
Key figures and targets Fan heat at about exchanger.
1,500ºC. Air
Fan
The Tokyo Gas Group management vision Compass 2030 has set the management guidelines and key figures for real-
izing corporate growth. Water Gas Hot
water *1
To drainage
83% Water Gas Hot
water *2
Contribution to CO2 No. of customer Natural gas transaction 95%
Renewable power source transaction volume
emission reduction accounts volume *1 Performance of FT4215ARSAW6Q, a standard water heater.
5million kW *2 Performance of FT4220ARSAW6C, an Eco-JOES water heater.
-10million tons*1 20million*2 20million tons*3
(domestic and international, including purchasing) * Calculations for *1 and *2 were made using the JIS S 2109-stipulated methods. However, actual heating efficiencies depend on the conditions of use.
*1 Base year: fiscal 2013, including contribution of emission reduction during consumption by customers
*2 Total no. of gas, power, and service agreements (domestically and internationally)
*3 LNG equivalent including overseas business and trading
Climate Change Actions Support for TCFD Recommendations and Information Disclosure Web

Contribution to
Environment
Blue & Green Project: Popularizing Highly Efficient Gas Appliances and Planting Trees Residential Fuel Cell: ENE-FARM
Tokyo Gas, along with other members of the gas industry, participates In May 2009, Tokyo Gas introduced the world’s first fuel cell cogene-
in the Blue & Green Project organized by the Center for Better Living to ration system for detached housing, called the ENE-FARM, developed
promote the use of gas water heaters and room heaters that offer jointly with Matsushita Electric Industrial Co., Ltd. (now Panasonic
energy savings and benefits for the betterment of society. Under the Corporation).
project, we have sought to popularize our highly energy-efficient ENE- In April 2017, we launched a resilient model, which incorporated a
FARM and Eco-JOES appliances (hereafter, “specified appliances”) in continuous power generation function that allows residents to use
combination with tree planting activities since June 2006 so we can lighting and communication equipment during power outages caused
hand over a verdant planet to the next generation. by natural disasters. This feature is now included as standard. In resil-
During the first phase, which started in 2006, we planted one tree ient models, the system continues to supply electricity during a power App screen showing Messages from “Enepa”
for each specified appliance sold in Vietnam. We planted about 3.9 mil- Tree planting test in Takata-Matsubara outage as long as ENE-FARM is generating power. This enables the electricity, gas and
hot water usage
lion trees over the ensuing ten years, an achievement that was recognized with a certificate of gratitude from the system to help society meet the growing need to enhance energy
Vietnamese government. security.
During the current second phase launched in April 2014, we have been supporting reforesting activities in Rikuzen- Furthermore, a network access service launched in August 2017
takata City in Iwate Prefecture to restore the pine forest of Takata-Matsubara, which had been destroyed by the Great offers a You-and-Enepa smartphone app that provides ENE-FARM
East Japan Earthquake. At present, we are continuing to raise and supply the pine saplings that are being planted users with information on ways to use energy efficiently. The app also
mainly by volunteers from the local community. To date, some 8,500 saplings of the approximately 10,000 planned enables them to turn their bath or underfloor heating on or off from
have been planted. Going forward, we will continue pursuing CO2 emission reductions through the promotion of outside their home, check the status of power generated by ENE-
high-efficiency appliances while further supporting afforestation efforts. FARM, and view household energy consumption (available with
Panasonic models). In October 2019, we launched the ENE-FARM
Mini (produced by Kyocera and rated at 400 W). This is the smallest ENE-FARM resi- ENE-FARM Mini residential fuel
dential fuel cell gas cell gas cogeneration system
Residential Power Generation: Residential Gas Cogeneration Systems model in the world, which makes installation easier, and has enabled cogeneration sys- (2019 model by Kyocera)
tems (for detached
a growing number of households to take advantage of ENE-FARM houses: 2019 mod-
Residential power generation employs gas cogeneration systems that had been primarily used at large plants and systems. els by Panasonic
Corporation)
buildings. This energy-saving system extracts two types of energy from one energy source by effectively using heat
produced as a byproduct of generating electricity. The system also generates a sense of delight through the value of
generating power at home. At the same time, it helps reduce energy consumption and CO2 emissions.
Remote control-
Saving Energy and Curbing CO2 Emissions through Residential Power Generation ler display for
checking energy
use and status
Energy that can be directly collected in nature is ■ esidential Gas Cogeneration System (overview of the system
R (simulation)
called primary energy, while energy such as electric- for the Panasonic ENE-FARM 2019 model)
ity, generated through the use of primary energy, is
defined as secondary energy. Proper assessment of
energy conservation and measures to fight global Electricity
warming requires taking into account changes in pri- Hot water

Space heating
mary as well as in secondary energy. Since residential City gas
power generation takes place where electricity is also Water

ENE-FARM
consumed, exhaust heat can be used for such pur-

poses as heating water, which is not always possible
at thermal power stations.

Contribution to
Environment
Effective Use of Renewable Energy Cutting Customer CO2 Emissions

Commercial Sector Initiatives
Surplus Solar Power Purchasing Service
In November 2019, we launched a service for Development and Promotion of Air Conditioning Systems
purchasing surplus photovoltaic power from New Services Grow through Effective Use of Renewable Energy
customers who are no longer able to use the In the commercial air conditioning equipment business, for building air conditioning we are promoting high-efficiency
feed-in-tariff (FIT) system to sell their electricity. gas engine heat pump air conditioning systems that reduce annual energy consumption, and Natural Chiller absorption
The FIT purchasing system is a national initia- systems with water refrigerants, using the heat of vaporization of water. Providing a full range of energy services as a
tive that comes to an end after ten years, but Value-added one-stop service enables us to promote energy-saving and low-carbon solutions.
services associated Provision of new services in
since the solar panels are still able to generate with solar power preparation for peer-to-peer
Solar energy trading and VPPs
electricity, this service enables the electricity to purchasing
Support for introducing Promotion of Highly Efficient Gas Engine Heat Pump Air Conditioners
consumer products for
continue to be used for meeting demand and service
self-consumption of
launched
reducing CO2 emissions. In addition to the pur- electricity Tokyo Gas is promoting the GHP XAIR III series of gas engine heat pump ■ APFp (average of all models) compared to the
chasing service, we are planning to add a (GHP) air conditioners, which achieve the highest level of efficiency. The previous generation (XAIR II)
November 2019 Future
range of services that contribute to effective new generation of XAIR III models, marketed from April 2020 onwards, Increase in APFp
use of solar power, including maintenance of contributes to further reductions in annual energy consumption and CO2 Average Max.
2.18
PV equipment and support for introducing con- emissions. The development and deployment of new engines, compres-
2.09
sumer products for self-consumption of sors, and heat exchangers enhances operating efficiency, providing an increase
electricity, such as storage cells and other approximately 10% increase in annual energy efficiency APFp compared
Average
requirements for utilizing solar power in the to the previous generation. 1.90
home.
Previous
Always Solar Service for Free-of-charge PV Systems generation
In October 2019, we launched our Always Solar service in conjunction with house manufacturers, providing PV sys- • “Green Help Smart”*1 Energy-Saving Operation Service for Gas Heat Pump Air Conditioners
tems free of charge to customers building new houses. In addition to reducing customer energy costs and enhancing Our Green Help Smart service achieves energy savings without sacrificing comfort by enabling gas heat pump air condition-
disaster resilience, the provision of this service enables Tokyo Gas to promote the use of ZEH*1 and reduce CO2 emis- ers to be remotely controlled over the Internet so users can operate them more efficiently and track their status at a glance.
sions, thereby contributing to the protection of the global environment. *1 Green Help Smart is a registered trademark of Tokyo Gas Co., Ltd.
• Smart Multi Hybrid Air Conditioner, ENESINFO Optimal Control Service*1

Customer Selling unused electricity Power The Smart Multi is a hybrid air conditioning system jointly developed with Osaka Gas Co., Ltd., Toho Gas Co., Ltd., and
Uses generated company
solar power Panasonic Corporation. It is the world’s first air conditioning system to integrate a GHP and an electric heat pump (EHP) into
in the home
the same refrigerant line and is optimally operated by remote control. The Smart Multi was launched on the market by Pana-
sonic in April 2016, and in April 2017, Aisin Seiki Co., Ltd., Daikin Industries, Ltd., and Yanmar Energy System Co., Ltd. also
Resale of purchased began sales of the system. It received the FY2018 Energy Conservation Grand Prize Special Judging Committee Award
electricity (10 years)
PV system installed free Always Solar Service Contract (Product and Business Model Category) sponsored by Ministry of Economy, Trade and Industry.
of charge on houses sold
The ENESINFO is our originally developed service for remotely controlling optimal operation of the Smart Multi. The ser-
House manufacturer Tokyo *1 ZEH: Net zero energy housing. vice effectively balances GHP and EHP operation to reduce energy costs, monitoring the status of their operation, energy
Gas Housing that aims to reduce net
annual consumption of primary
demand and supply situations and energy prices, which vary by season and time of day. It helps to save energy and reduce
energy to zero through ener- CO2 emissions by adjusting the operation ratio of the GHP to the EHP to minimize energy consumption and CO2 emissions
Service tie-up gy-saving and the use of renew- in accordance with the customer’s pattern of system use. Looking ahead, we intend to adapt the service as we anticipate
able energies.
changes in power demand and supply and in electricity prices associated with such factors as the increasing use of solar
and wind power and other renewable energy as well as the deregulated electricity retail market. We will also respond to
requests for saving electricity in the face of a tight demand and supply balance as our contribution to society as a whole.
*1 Smart Multi and ENESINFO are registered trademarks of Tokyo Gas Co., Ltd.

Contribution to
Environment
■ ENESINFO Optimally Controlling the Smart Multi Popularization of Natural Chiller Commercial Air Conditioner Using Vaporization of Water
Natural Chiller systems cool air inside rooms by producing cold water in a cycle of water evaporation, absorption,
recovery, and condensation. The system uses water as a refrigerant and a lithium bromide*1 water solution as an absor-
■ Outdoor units bent that does not include fluorocarbons.
Indoor units Multi outdoor units for
*1 An absorbent absorbs water and a lithium bromide water solution exhibits the properties of saltwater.
GHP and EHP
■ How Natural Chillers Work
Steam
te tion Tokyo Gas
mo ica
Re un Remote
mm supervision server Condensation
co unit Recovery unit
Steam
■ Remote communication Cooling water Concentrating the diluted
Operation ratio of GHP to EHP is absorbent by heating with gas
optimally controlled with instruc-
tions by a Tokyo Gas remote
■ Piping for supervision server
refrigerant Water
Shared by
GHP and EHP Controller Cooling steam City
into water gas
Absorbent diluted after absorbing steam

Electricity
Gas
Customer site Power pulse
Evaporation Absorption Concentrated absorbent
unit unit
Air conditioner
indoor unit
■ Optimal Control by ENESINFO
Steam
Operated solely by Operated Operated mainly Operated Operated solely by Cooling
mainly by mainly by Cold water water
electric power electric power by gas electric power electric power
Cool air
Contracted electric power Absorbent
Water evaporates absorbs steam
Air conditioning use and electricity demand
Demand and absorbs heat

Water evaporates at around 5ºC in a high
Elec- Gas vacuum of 1% of atmospheric pressure.
Elec- Gas tricity
tricity Elec- Gas
tricity
Natural Chiller systems can effectively use renewable energy such as solar heat and low-temperature untapped
energy sources such as sewage water, river water, seawater, and groundwater, thereby achieving additional reductions
in energy use and CO2 emissions.
Using clean city gas as backup for an unstable supply of renewable energy maintains reliable performance of the
system as a whole.
The latest green models*2 boast a higher efficiency than that of conventional units. Using these models as replace-
ments ensures significant cuts in energy use and CO2 emissions.
Morning Daytime Night
*2 Green models are the most eco-friendly and reliable gas-using natural chillers and Genelink natural chillers that use waste hot water from gas cogenera-
tion systems, selected by Tokyo Gas, Co., Ltd., Osaka Gas Co., Ltd., and Toho Gas Co., Ltd.

Contribution to
Environment
• Combining Natural Chillers with Gas Cogeneration Systems Development and Popularization of High-performance Industrial Furnaces and Steam
Natural Chiller systems are capable of recovering heat energy in a variety of different forms, enabling it to be used for cool- Systems
ing or heating. Combining natural chillers with gas cogeneration systems allows for the effective use of exhaust heat and
reduces gas consumption, which leads to further energy savings. The industrial sector dramatically reduces CO2 emissions by switching away from the use of fuels such as fuel oil and
LPG to natural gas and installing more efficient industrial burners and furnaces.
• Active Use of Solar Thermal Energy
We support the introduction of renewable energy with a solar cooling system for commercial applications. This is based on Promotion of Highly Efficient Burners for Industrial Furnaces
a Natural Chiller gas absorption system using solar thermal energy to provide an eco-friendly air conditioning system.
Regenerative burner systems capture heat from exhaust gas into a heat
■ Example of Combination with Gas Cogeneration System
storage unit and use it to preheat an air feed. They boast extremely
City gas Commercial electricity high combustion efficiency and low nitrogen oxides (NOx) emissions.
Also boasting energy savings up to 50%, they have been drawing
Gas cogeneration attention as the ultimate industrial furnaces for reducing CO2 emissions.
Electricity
Exhaust heat
Natural Chiller Genelink Turbo
freezer Regenerative burner system
Cold and hot water for

air conditioning * Natural Chiller system powered by waste heat
• Reducing CO2 Emissions by Switching to Natural Gas, and Using it Step 1
Select optimal fuel
Step 2
Select high-
More Efficiently
performance
Switching from fuels such as fuel oil and LPG to natural gas reduces CO2 system
A-type
fuel oil Conversion Burner
emissions by about 15–25%, however, emissions can be curbed further efficiency
+ to natural impro-
by switching to more efficient equipment and systems and making more Conventional gas vement
burner
Cool Kitchens to Reduce Air Conditioning Load sophisticated use of natural gas.
For hot kitchens, we recommend “Suzuchu” cool kitchen equipment that provide efficient ventilation in addition to air CO2 emissions
conditioning. “Suzuchu” cool kitchen systems reduce air conditioning load by 30%*1 compared to conventional kitchen Reducing CO2 Emissions by Switching to Natural Gas,
equipment. This helps to improve the kitchen environment while saving energy and cutting CO2 emissions. and Using it More Efficiently
• Simulation Conditions ■ AirConditioning Load Reduction Rate with Cool Kitchen

Equipment
Promotion of Highly Efficient Steam Boilers
• Calculation is based on a school lunch kitchen with a floor
area of 18 × 8.5 meters and a height of 2.5 meters We offer energy savings by replacing conventional large-capacity boil-
• Displacement ventilation method is used
30% reduction
in air conditioners with small, highly efficient once-through boilers and controlling
• Air supply amount comes to 40 kQ ing load multiple units. Tokyo Gas has already commercialized small, highly effi-
Air conditioning load
• Equipment: 5 tilting cookers, 4 multi-deck rice cookers, 1 oven, 1 gas cient once-through boilers in partnership with manufacturers and is
stove Before also developing larger once-through boilers featuring outstanding effi-
(For Suzuchu: tilting cookers, multi-deck rice cookers, oven and gas replacing
ciency and durability. We consistently meet the needs for saving
stove share common specifications) conventional After
equipment introducing
energy, cutting CO2 emissions, and reducing costs by promoting and
*1 Sourced from presentation materials of Nishikawa and Omori at Society of
cool kitchen expanding the use of our Steam Fit energy service in combination with
Heating, Air-Conditioning and Sanitary Engineers of Japan (Sept. 2009). equipment
these boilers in order to provide an analysis of energy savings at each
stage, from the installation of high-efficiency boilers and supply of
Multiple installation of small once-through boilers
steam to consumption by the end-user.

Contribution to
Environment
Development and Deployment of Gas Cogeneration Systems Extent of Usage of Cogeneration Systems
Gas cogeneration systems are decentralized energy systems that generate electricity by natural gas-fueled highly effi- As of March 2020, cogeneration systems with a total output of 2,174,000 kW (excluding household units) are in opera-
cient engines, turbines or fuel cells and supplies, as well as the steam or hot water produced by using the exhaust heat tion in our service area. They are increasingly adopted across a wider range of fields, such as small- and medium-scale
from power generation. The systems are eco-friendly, and also contribute to the business continuous plan and power consumer use beyond residential use, owing mainly to the development of small models with an output of one kW to
reduction in an emergency. tens of kW, in addition to models chiefly designed for plants and commercial facilities with large heat loads.
■ Diffusion of Cogeneration Systems

Environmental Friendliness of Cogeneration Systems
Kindergartens and Hospitals and clinics Schools
nursery schools District heating
Sports facilities and cooling centers
Cogeneration systems are decentralized systems that achieve high energy efficiency because they generate power on Hospitals
Housings Factories
users’ sites, which realizes no transmission loss and effectively use of exhaust heat from power generation. Building applications
Restaurants Offices Amusement centers Welfare Hotels
Using exhaust heat in centralized power generation is difficult because with centralized systems, electricity is Dry Public baths facilities
cleaners Shops
transmitted from remote areas. As a result, 60% of the primary energy for power generation remains unused. Floor space
Heat source equipment that uses exhaust heat is suitable for a wide range of uses, such as production processes
Gene light
at plants, hot water or steam supply at hotels and hospitals, air conditioning, and warming baths or swimming pools.
Output Gas engines
The pursuit of power generation efficiency by R&D allows most cogeneration systems to achieve an efficiency rate
that exceeds the average rate of conventional power generation and supply systems (on the demand side at substa- Residential fuel cell system
“ENE-FARM” Gas turbines
tions, including transmission loss) and to significantly save energy and reduce CO2 emissions.
■ Using Energy Effectively and Reducing CO2 Emissions with Cogeneration Systems*1
Conventional system*2 Gas Cogeneration System*3 Topic
Power plant Total Total Trials of High Efficiency Fuel Cell System Commence
energy energy
efficiency efficiency Tokyo Gas and Miura Co., Ltd. have jointly developed a solid oxide fuel cell
100% 40% 70–85% 100%
(SOFC) system that achieves 65% net AC electrical efficiency, a very high level
Primary energy Primary energy for a 5kW class fuel cell. System trials commenced in April 2020.
(coal, oil, natural gas, etc.) (Natural gas)
This system merges innovative high efficiency technology under R&D by
Power grid Pipeline
*1 Estimated by Tokyo Gas Tokyo Gas with Miura’s technology in the areas of heat, water, and the environ-
Unused Site of use Site of use *2 On a lower heating value (LHV) basis.
waste heat, Ultimate waste heat ment to successfully achieve a generating efficiency of 65%, a world first for a
The heat efficiency and total loss at
transmission 15%–30% thermal power plants were calculat- 5kW class fuel cell system. Taking advantage of the high efficiency generating
loss, etc. Gas Cogeneration System ed on the basis of the operating per- characteristics has enable the production of a mono-generation system that con-
60% formance of Japan’s nine major
power utilities plus power wholesal- tributes to saving energy and reduces CO2 emissions without use of waste heat.
Recoverable exhaust heat 30%-55% ers in fiscal 2003 (Subcommittee on After the trials to verify generating performance, durability, and reliability,
Classification Standards for Plants
Electrical energy 40% Electrical energy 30%- 42% Tokyo Gas will investigate how to take advantage of the knowledge gained,
and Other Facilities, September
2005). resolve issues raised, and push forward to produce marketable products at an
SOFC system used in the trials
Reduction in CO2 emissions*4 *3 Efficiency of gas cogeneration sys- early stage.
Thermal 34% tems is on an LHV basis using the
power Electricity reduction recommended configuration.
plant 1kWh *4 Emission factor of the nine power
660 g-CO2
Cogeneration utilities: 0.66 kg-CO2/kWh (average
Heat
Boiler 6MJ 683g-CO2 factor for fiscal 2030 in thermal pow-
377g-CO2 er generation in the government’s
1,037g-CO2 683g-CO2 Plan for Global Warming Counter-
measures announced in May 2016).
Assessment of CO2 Emissions Reduction due to Reductions in Purchased Electricity

Contribution to
Environment
Promotion of Energy Saving and Reduction of CO2 Emissions through Energy Services Cutting Customer CO2 Emissions
Best Practices of Smart Networks
The Tokyo Gas Group strives to provide the energy-related solution experiences to our customers and promotes efforts
to save energy and reduce CO2 emissions. To this end, we develop services by learning how customers use energy
and identifying the problems they have, and introduce advanced equipment, visualize energy use, and provide services Promoting Community-wide Smart Energy Use
to improve equipment operation.
To create smart energy communities, we construct smart energy networks that optimize energy demand and supply
Energy Savings Support Service by One-stop Solutions through a heat and electricity network and energy management by using information and communication technology
(ICT).
We strive to provide one-stop solutions for customer issues related to energy. Concluding package contracts that A smart energy community shares a gas cogeneration system, which generates heat and electricity on site, and
cover finance, design and construction work, equipment ownership, energy procurement, maintenance, and other mat- renewable or unused energy sources to leveling energy demand so that the community can reduce peak load. The
ters allows us to address those issues and meet customer needs in order to save energy and cut CO2 emissions so we region-wide economical use of heat and electricity increases the energy efficiency of the entire community and sus-
can provide an environment in which customers can focus on their business operations. tains business activities and everyday life in the event of a power outage while enhancing the value of urban living.
Development of smart energy communities is increasing in the Tokyo metropolitan area in line with national and
Energy-saving Services for Plants local government policies.
We provide various solutions to plants that not only save energy but also reduce CO2 emissions and costs. • Increasing Value Added with Smart Gas Meters
We provide utility services involving a range of plant-wide solutions based on digital communications, digital con- Smart Gas Meters with communication function facilitate measuring and controlling the
trol, and AI technology to meet customer needs for saving energy, cutting CO2 emissions, and reducing cost. These flow of gas. Besides their incorporation into home energy management systems, they
include our TG Miru-Net Service that saves energy by using online instrumentation and analysis of equipment to pro- are used for remotely checking whether gas appliances have been turned off and shut-
vide a visual representations of energy use, the Steam Fit service that provides comprehensive, ongoing support for ting off gas.
steam systems from design to operation, the Furnace Fit service that provides support for energy saving and mainte- The introduction of Smart Gas Meters is intended to increase customer conve-
nance of industrial furnaces, the Water Fit service for resolving issues with in cooling water and wastewater treatment, nience and provide added value through the use of measured data in addition to
and the Air Fit service that provides support for compressed air and related areas. improving operational efficiency.
Smart Gas Meter
Promoting Visualization of Office Building Energy Use
Visualizing energy helps customers to save energy, cut costs, and use their equipment wisely.
■ Office Building Visualization

Gas air-conditioning system
Collection and
visualization of energy
consumption data Optimal control of air
Internet conditioning, lighting
and ventilation
BEMS Optimal operation
and control of
equipment
Smart meter
Boiler
Cogeneration system

Contribution to
Environment
• “TG Green Monitor” for Visualizing Energy Use • Developing a SEN in the Northern District Adjacent to the East Exit of Tamachi Station
The TG Green Monitor service measures energy use at The Tokyo Gas Group has been promoting the construction of a smart energy network (SEN) in the Northern District adja-
customer sites and visualizes the usage of gas and elec- cent to the East Exit of Tamachi Station*1 in Tokyo in collaboration with the Minato City, aiming to create a city that is
tricity as well as the status of equipment operation. The environmentally friendly and resistant to disasters. We first built the Smart Energy Center in the Block I and started providing
service allows customers to view their data shown in heat and energy to Minato Park Shibaura (public utility), Aiiku Hospital, and a municipal Shibaura Nursery School in Novem-
simple charts on a dedicated website designed so they ber 2014. This was the first project in Japan to introduce a SEN as part of the new urban development.
can easily track energy consumption, and use the infor- Moreover, we have introduced a SEN at “msb Tamachi” in the Block II-2 (West area), which was partly opened in April
mation effectively to save energy and cut costs. 2018. We built the Block II Smart Energy Center in step with this development of a business complex at a Tokyo Gas-
owned site. We hope to reduce CO 2 emissions in the entire North District by 30% below 2005 levels through the
coordinated operation of the two Smart Energy Centers.
*1 The SEN project in the Northern District adjacent to the East Exit of Tamachi Station received the Minister of Economy, Trade and Industry Award in the
Successful Case of Energy Conservation category at the Energy Conservation Grand Prize awards in fiscal 2016.
TG Green Monitor Screenshot (simulation) ■ SEN for the Northern District Adjacent to the East Exit of Tamachi Station
Promoting Smart Energy Communities with Cogeneration as a Key

® *1
Optimum Control, Centralized Management and Information System for

Smart Energy, one focus of Tokyo Group efforts, uses the characteristics of gas cogeneration systems to build com- Energy Supply and Demand
munities with strong environmental performance and high resilience. In addition to networking heat and electricity use
Offices/Commerce Offices/Commerce
in the district, with the cogeneration system as the nucleus of the network, we attempt to maximize the use of renew-
able and unutilized energy, .and to provide sound management of such energy and of the demand side through ICT
(Information and communications technology), including data on usage status, constructing an optimal energy system. S N
This enhances disaster resilience functionality, and contributes to BCP, raising the value of the city. This approach is
being deployed in urban redevelopment projects in the Greater Tokyo Area, including the smart energy network project
Public facility
in Tamachi, which received the Minister of Economy, Trade and Industry Award in the Successful Case of Energy Con-
Wind
Hospital
servation category at the Energy Conservation Grand Prize awards for fiscal 2016. Hotel
Nursery school Elementary Solar heat power
school Solar light Solar
Solar heat
(planned)
light
Solar light
Kiyohara Smart
Saitama Pref. Energy Center Fuel battery Solar heat
Pedestrian
deck
Tochigi
Block II Smart Block I Smart Heat source
Pref. Energy Center Energy Center equipment Information
Saitama District Heating and *2 Heat

*2 Fuel Electricity
Cooling Center ● CGS
source
equip- CGS battery Underground Heat
ment tunnel water
Area-wide heating
Chiba
Supply to Block I during a
Pref. power outage (planned)
Shinjuku Subcenter
Nihonbashi Smart Energy Project
Shin-Musashino
Clean Center *1 Abbreviation for Smart Energy Network Energy Management System
● Tokyo East 21 *2 Gas cogeneration system
Roppongi Hills ● ● Makuhari
● Toyosu wharf District
Tokyo Northern district district Heating and
adjacent to Tamachi Cooling
Station’s east exit ● Toyosu Smart
Energy Project Center
Tsunashima
Sustainable ● Keihin Rinkaibu SEN
Smart Town
● Isogo Smart House
N
Kanagawa
Pref. ● Fujisawa Sustainable Smart Town

Contribution to
Environment
• SEN Development in the Toyosu Wharf District A new smart energy center completed in May 2016 in Toyosu wharf district is equipped with one of the world’s most effi-
The Tokyo Gas Group is pursuing urban development with the potential to extend deep into the 22nd century in a redevel- cient cogeneration systems, which supplies electric power to the Toyosu wholesale market while using its exhaust heat to
opment area located around land the Group holds in the Toyosu wharf district of Tokyo’s Koto Ward. Under this project, power equipment at the center. Environmental friendliness has been enhanced by adopting gas pressure differential power
“Tokyo Smart City TOYOSU 22,” we are undertaking futuristic urban development guided by the three concepts—“smart generation.*1 By using cogeneration systems with blackout start specifications,*2 laying independent power lines*3 and
energy,” “smart green,” and “smart community,”—from a long-term perspective looking beyond the Tokyo 2020 Olympics employing disaster-resistant medium-pressure gas pipelines, we have created a system capable of an uninterrupted supply
and Paralympics, as a high-quality development to raise the value and appeal of the area. of heat and electricity, even during power outages or other emergencies, thus enhancing the district’s resilience to disaster.
The network also has a “SENEMS”*4 for centrally managing and controlling energy throughout the district using ICT.
■ TOYOSU 22 Urban Development Concept
• Development of smart energy network SENEMS will instantly analyze and process real-time information on supply and demand, weather conditions and specific
• Development of smart energy center characteristics associated with each day of the week in order to automatically optimize energy demand and supply for the
• Promotion of environmentally friendly buildings
Smart area. We plan to progressively expand the heat and power network as the development of Zones 4 and 2 progresses.
energy
*1 Power generation based on the use of gas supply pressure.
*2 Method for independently restarting generators during a power outage. The installation of independent power lines and disaster-resistant medium-pres-
sure gas pipelines ensure supply of electricity and heat, even during interruptions in the power grid.
*3 Power lines laid independently by an operator. They can be used at a customer's discretion when grid power has been interrupted.
*4 Abbreviation for Smart Energy Network Energy Management System.
■ Toyosu Wharf District Development Area
Smart Smart Area developed by Tokyo Gas Real

Estate Co., Ltd.
green community
• Formation of “green cross” • Promotion of area management

Formation of “green style” leveraging • Locally rooted community Zone 4 Toyosu
• Zone 2
greenery and waterside space • Safe and secure disaster-resilient urban Zone 6
Zone 8 Tokyo Metro
• Creation of a sustainable townscape development
Shin- Yurakucho Line
Shijo-mae
Zone 7 Toyosu
Zone 5
Smart Energy Center
Heat supply Shinonome
project area CanalForest
Tokyo Gas Toyosu Smart Energy Center
Tokyo Waterfront
New Transit Metropolitan
Ariake Tennis Expressway No. 10
Waterfront Line Forest Harumi Line

Contribution to
Environment
• Kiyohara Industrial Park Smart Energy Network Project • Nihonbashi Smart Energy Project: Japan's First SEN to Include Existing Buildings
The Kiyohara Industrial Park Smart Energy Network Project, a collaboration between Calbee, Inc., Canon Inc., Hisamitsu A large high-efficiency cogeneration system is installed in the redevelopment zone in Nihonbashi Muromachi 3-chome to
Pharmaceutical Co., Inc., Tokyo Gas, and Tokyo Gas Engineering Solutions, became fully operational in December 2019. serve as an independent decentralized power source. In April 2019, it commenced supplying electricity and heat from the
This is Japan’s first integrated energy-saving project serving multiple operations*1 in an inland industrial park. It supplies a Nihonbashi Energy Center to office buildings and commercial facilities in the surrounding area as well as within the redevel-
combination of electricity and heat in the form of steam and hot water. The project is located in the Kiyohara Industrial Complex opment zone, making it the first such project in Japan. New projects of this kind will encourage the area-wide adoption of
on the outskirts of Utsunomiya City in Tochigi Prefecture, and involved construction and operation of supply infrastructure using smart energy technologies and contribute to the development of cities that are much more resilient to disasters.
independently operated power grids and district steam/hot water pipes to connect seven existing plants*2 to the Kiyohara Smart This project aims to reduce CO2 emissions in the supply area by approximately 30% through effective use of waste heat,
Energy Center, which is responsible for supplying energy and operates cogeneration, PV and other facilities within the complex. highly efficient equipment and optimization of supply.
The project includes a smart energy network energy management system (SENEMS)*3 using ICT to bring together the data The project is operated by Mitsui Fudosan TG Smart Energy, Inc., a joint venture formed by Mitsui Fudosan and Tokyo Gas.
on electricity and heat (steam and hot water) usage for the seven operations, which have differing demand. Integrating the data
enables optimal operation of the system as demand varies. This results in operational efficiency that would be difficult to achieve
by the plants operating independently, achieving energy savings of approximately 20% and an approximately 20% cut in CO2
emissions.*4 The project also benefits from the disaster resilience of medium-pressure gas pipelines, and blackout-start specifica-
tions for the cogeneration system, ensuring an uninterrupted supply of energy even if grid power is down for long periods.
This initiative involved the construction of new district infrastructure enabling local production of energy for local con-
sumption in an existing industrial park. It is an advanced project that employs sophisticated use of energy to reduce the
impact on the environment while simultaneously strengthening the energy infrastructure. As such, it is working toward
achievement of the Sustainable Development Goals (SDGs).
In fiscal 2016, the project was selected to receive a subsidy from the Ministry of Economy, Trade and Industry for support-
ing energy conservation at plants and other worksites, and it has also received the ministry’s certification for its collaborative Central monitoring room in the Nihonbashi Energy Center
energy-efficiency plans.*5 The center’s construction is compatible with Tochigi Prefecture’s energy strategy and has submitted
notification of its eligibility for the prefecture’s grants to new energy businesses. It fits the profile of collaborative use of energy
within districts or industrial sites, which is promoted under Utsunomiya City’s action plan on addressing climate change. The
project is expected to serve as a model, and has attracted attention from other regions in Japan.
The Nihonbashi Muromachi Mitsui
*1 Integrated energy-saving project serving multiple operations: Project for saving energy by sharing utilities (integrating supply facilities for electricity, heat, Tower, which houses the Nihonbashi
etc.) between multiple existing plants to facilitate the mutual use of energy and achieve energy savings as a whole. Energy Center
*2 The seven existing plants are
Calbee: Shin-Utsunomiya Factory, Kiyohara Factory, R&D Center
Canon: Utsunomiya Plant, Utsunomiya Optical Products Plant, Optics R&D Center • Toyosu Smart Energy Project: Energy for Core Facilities around the
Hisamitsu Pharmaceutical: Utsunomiya Factory Station
*3 Smart energy network energy management system (SENEMS): System for realizing optimal operation and control of CGS systems by visualizing the en-
The Toyosu Smart Energy Project is the second Tokyo Gas smart energy
ergy use of each company and predicting electricity and thermal load trends.
*4 Rate of reduction compared to the combined electricity and gas usage data in fiscal 2015 for seven plants operated by Calbee, Inc., Canon Inc. and project, following the Nihonbashi Smart Energy Project. It includes con-
Hisamitsu Pharmaceutical Co., Inc. This is equivalent to a crude oil equivalent cut of 11,400 kl/year and CO2 cut of 23,000 t/year. struction of the Toyosu Energy Center, primarily to provide
*5 Certification for collaborative energy-efficiency plans: A system applying when multiple businesses collaborate on an energy-saving initiative (collaborative cogeneration-based independent decentralized energy, which in April
energy-efficiency measures), enabling the individual businesses to split up the joint energy savings achieved. The split savings can be listed as collabo-
rative energy savings in regular reports filed under the Act on the Rational Use of Energy. This system was launched by an amendment of the Act en- 2020 started supplying electricity and heat to core facilities in the compact
forced in December 2018. area around the station where city functions come together. By supplying
energy to existing facilities as well as to the redevelopment zone, the proj-
Kiyohara Smart Energy Center Operations
Data collection ect contributes to efforts to create a resilient and environmentally friendly The Toyosu Bayside Cross Tower, which houses the
Optimal control Independently Calbee, Inc. neighborhood. This project aims to reduce CO2 emissions in the supply Toyosu Energy Center
SEMEMS® operated area by approximately 20% through the effective use of waste heat by the
Shin-Utsunomiya Factory
supply
infrastructure Kiyohara Factory cogeneration system.
Solar power generation R&D Center
The project is operated by Mitsui Fudosan TG Smart Energy, Inc., a
joint venture formed by Mitsui Fudosan and Tokyo Gas.
Gas
District Canon Inc.
cogeneration
systems steam/ Utsunomiya Plant
hot water Utsunomiya Optical Product Plant
City gas pipes
Optics R&D Center
Once-through boiler Indepen
-dently Hisamitsu
Grid power Pharmaceutical Co., Inc.
operated
power grid Utsunomiya Factory
Use of large, high Construction of infrastructure with district steam/hot

efficiency CGSs water pipes and independently operated power grid

Contribution to
Environment
Cutting Customer CO2 Emissions • History of Construction and Operation of Hydrogen Stations
Establishing Infrastructure for Hydrogen Supply Time Outline
Hydrogen Supply
Method*1
May 2003 Senju Hydrogen Station opened in a pilot R&D project
Construction and Operation of Hydrogen Stations December 2010
Haneda Hydrogen Station opened in a pilot project. On-site
(Japan’s first hydrogen station with a natural gas stand) (until 2015)
We construct and operate hydrogen stations to popularize fuel cell vehicles (FCVs) and help establish the infrastructure December 2014 Nerima Hydrogen Station opened as the first commercial station in the Kanto region Off-site
for supplying hydrogen. We want to create a hydrogen society that makes use of zero-emission hydrogen energy. CO2 January 2016 Senju Hydrogen Station converted into a commercial facility
emissions for which FCVs are liable do not differ significantly from those for electric vehicles in terms of mileage, and On-site
February 2016 Urawa Hydrogen Station started commercial operations
the use of FCVs helps to reduce environmental impact.
February 2018 Tokyo Gas sets up JHyM with other companies to promote hydrogen stations —
• Current Status towards the Realizing a Hydrogen Society January 2020 Toyosu Hydrogen Station opened On-site
Time Action *1 Hydrogen stations supply hydrogen produced on location from city gas (on-site method) or hydrogen produced elsewhere (off-site method)
Status at the End of March 2020 FCVs popularization to approximately 3,700 vehicles, with 115 hydrogen stations
Targets for 2030 (Ministry of Economy, FCV diffusion to approximately 800,000 vehicles, and development of around 900 hydrogen
Trade and Industry) stations
• Private-sector Initiatives
Time Action
February 2018 Japan H2 Mobility (“JHyM”) founded through collaboration between 11 companies*1
*1 The 11 companies (at the time of foundation of JHyM) were three automakers (Toyota, Nissan, Honda), six infrastructure operators (JXTG Nippon Oil &
Energy Corporation, Idemitsu Kosan Co., Ltd., Iwatani Corporation, Tokyo Gas Co., Ltd., Toho Gas Co., Ltd., and Air Liquide Japan), and two private
investors etc. (Toyota Tsusho Corporation, Development Bank of Japan).
Senju Hydrogen Station Urawa Hydrogen Station
• Profile of JHyM
Profile
World-first initiative to accelerate the installation of hydrogen stations through collaboration between infrastructure How City Gas Is Changed into Hydrogen (On-site Hydrogen Station)
operators, automakers, and private investors etc.
Main Activities Strategic development and efficient operation of hydrogen stations Tokyo Gas produces hydrogen through the ■ Process of Hydrogen Production in the On-site Method
Enhance convenience for FCV users, increase numbers of FCVs, put the operations of hydrogen stations on an conversion of city gas, which emits only a Dispense
Activity Goals Hydrogen
independent footing, and create “a virtuous cycle between FCVs and hydrogen stations” limited amount of CO2 and has a low impact Reformer Compressor Gas storage unit dispensed Fuel cell vehicle
Hydrogen stored (FCV)
on the environment. City
gas
Tokyo Gas will construct and operate hydrogen stations as an infrastructure company in collaboration with JHyM.
Looking ahead, we will continue to pursue efforts to create a sustainable hydrogen society in collaboration with other
companies. Pre-cooler*1
Hydrogen cooled
*1 A device for cooling hydrogen to prevent the temperature in an FCV fuel tank from
rising during refueling.

Contribution to
Environment
Topic Cutting Customer CO2 Emissions

Transportation Sector Initiatives
Toyosu Hydrogen Station
In January 2020, Tokyo Gas opened its fourth hydro-
gen refueling station, the Toyosu Hydrogen Station, Transportation Sector Initiatives
which follows the company’s stations in Nerima,
Tokyo Gas has been working on popularizing the use of natural gas vehicles (NGVs), which are clean and feature low
Senju, and Urawa. The new station generates the
CO2 emissions. Natural gas refueling stations will withstand earthquakes of a magnitude equivalent to that of the Great
hydrogen on-site, and is the first refueling station in
East Japan Earthquake and thereby strengthen national resilience.
Japan capable of refueling fuel cell buses in large
numbers. All of the hydrogen produced and supplied
Environmental Friendliness of NGVs
here uses carbon-neutral city gas as feedstock,
making this Japan’s first hydrogen refueling station
NGVs, fueled by natural gas instead of ■ NGV Exhaust Performance
to target net zero CO2 emissions. Toyosu Hydrogen Station diesel or gasoline, emit only small amounts
Tokyo is aiming to bring more fuel cell buses
of nitrogen oxides (NOX) and release virtu- NGV exhaust gas performance (NOx, PM)
into service, which led to the need to construct refu-
ally no black smoke, particulate matter
eling stations that can handle the buses. The Toyosu Hydrogen Station specifically addresses those needs, PM Limit NGV (e.g., small trucks) (JE05 mode)
(PM) or sulfur oxides (SOX), which are (g/kWh)
contributing to the spread of fuel cell mobility and the establishment of a hydrogen supply infrastructure. 2010 post-new long-term limit (diesel) (JE05 mode)*
known to cause respiratory diseases such 0.03
as asthma. They release about 10% to 0.027
2005 new long-term limit (diesel) (JE05 mode)*
0.02
20% less CO 2 emissions than gasoline
vehicles and are recognized as eco-friendly
0.01
Development of Hydrogen Technologies vehicles.
NOx limit
0.00
(g/kWh)
0 0.2 0.4* 0.5 0.7 1.0 1.5 2.0
We conducted research and development on hydrogen stations for supplying hydrogen to fuel cell vehicles as a partic-
* Diesel limits are for diesel vehicles weighing over 3.5 tons GVW.
ipant in a New Energy and Industrial Technology Development Organization (NEDO) project on research and
Note: 2016 post-post-new long-term limit (diesel) (WHDC): NOx 0.4 g/kWh , PM 0.01 g/kWh
development of hydrogen utilization technology from fiscal 2013 to fiscal 2017.
Source: The Japan Gas Association, Natural Gas Vehicle Catalogue
We will continue exploring ways to control the quality of hydrogen fuel injected into FCVs, assess the accuracy of
hydrogen injection quantity measurement and inject hydrogen into FCVs other than passenger cars, such as buses and
Topic
motorcycles. In addition, we will help formulate industry guidelines for these methods in the hope of incorporating them
into international standards. We are further exploring efficient ways to run commercial hydrogen stations and reduce
New Long-Range, Heavy-Duty CNG Truck Launched (Isuzu Motors Limited)
their maintenance costs.
The environmental friendliness and superior energy security of NGVs make them a highly viable alternative to gaso-
line vehicles, and freight trucks, buses, garbage trucks, vans and other NGVs are already in widespread use on
urban roads. With fuel diversification required for long-distance, inter-city trucking, Isuzu Motors Limited released a
new heavy-duty compressed natural gas (CNG) truck in December 2015. Efforts are going on throughout the
logistics sector to reduce CO2 emissions and diversify fuels.
Contribution to National Resilience
The transportation sector is highly dependent on oil, which accounts for as much as 98% of the fuel it uses, and so the
use of natural gas has been expected to expand in order to improve energy security by diversifying fuel sources.
Almost all the gas supplied to natural gas refueling stations is medium-pressure gas, and the pipelines that carry it
are built to withstand earthquakes of a magnitude equivalent to that of the Great East Japan Earthquake. The gas sta-
tions are capable of continuously supplying natural gas to fuel vehicles even in the aftermath of a major disaster and
thus contribute significantly to maintaining the resilience of transport and logistics.

Contribution to
Environment
Cutting Customer CO2 Emissions Topic

Energy Saving Life with Stakeholders
Exploring and Communicating Effective Ways for Consumers to Save Energy
In addition to conducting research and surveys on popularizing and promoting energy saving actions, Tokyo Gas
We offer lifestyle solutions to help our customers make better use of energy in their everyday lives, including the visual-
collaborates with the Japan Gas Association and Kairyudo Publishing, a textbook publisher, to develop effective
ization of energy use and approaches to saving energy.
promotion tools for communicating energy-saving to housing-related companies and consumers
In April 2020, we upgraded our Energy-saving Behavior Card Game, which can be used to play games such
as Sevens as a simple way to learn about energy saving actions. The upgrade reviewed the full amounts of savings
Visualizing Energy Use and the amounts of CO2 reductions, and added English-language labels. We also developed the Energy Saving,
Healthy and Comfortable Home – Eco-Living board game that allows players to feel the effects of housing reform
Meter readings slips are distributed to customer sites every month so they can compare monthly gas and power con-
and energy-saving appliances as well as the "Revised Starting Energy-saving Behavior Book," a textbook with
sumption with the previous year and month. Moreover, after registering for the free myTOKYOGAS online service, they
worksheets for instructors which can be used to teach energy conservation in schools. These are now in use
can view their monthly gas and electricity bills and consumption with simple charts on a computer or smartphone. They
nationwide. Moreover, since fiscal 2017 we have been participating in the Ministry of Environment’s Project for
can also access information, such as advice and alerts, to support energy conservation. The EneLook remote control
promoting autonomous efforts in residential sector, etc. by using behavioral insights including nudges that elicit
at homes visualizes energy usage as well, showing gas and water used by home hot water equipment.
low-carbon behavior changes. Through this project, we are developing educational programs for energy conserva-
In addition to these efforts, the Eco-JOES latent heat recovery hot water system features an eco-friendly operation
tion and measuring their effects.
function that helps users save water and energy. Our smartphone app for the ENE-FARM residential fuel cell cogenera-
tion system allows users to enjoy visualized contents on energy and encourages them to continue saving energy and
reducing CO2 emissions pleasantly.
Energy-saving Behavior Card Game
Energy Saving, Healthy and Comfortable Home – Eco-Living Board Game
EneLook remote control Smartphone app
Revised Starting Energy-saving Behavior Book

Contribution to
Environment
Energy Savings and Reduction of CO2 Emissions in Business Operations Energy Savings and Reduction of CO2 Emissions in Business Operations
Climate Change Actions Climate Change Actions
City Gas Production and Supply Stage Initiatives Best Practices in Electric Power Business
Actions at the City Gas Production and Supply Stages Most Advanced, Highly Efficient Natural Gas-Fired Thermal Power Plant
Natural gas extracted abroad is liquefied at -162°C and transported by Tokyo Gas-affiliated power plants are operated by Tokyo Gas Bay-
tanker as liquefied natural gas (LNG). Tokyo Gas produces city gas at power Co., Ltd. (approx. 100,000 kWh, wholly owned by Tokyo Gas,
the Negishi, Sodegaura, Ohgishima, and Hitachi LNG terminals and 50% maximum efficiency on a lower calorific value, or lower heating
delivers it to customers via its extensive pipeline networks. value (LHV), basis at the generating end), Tokyo Gas Yokosuka Power
The energy efficiency in producing city gas from LNG stands at Co., Ltd. (approx. 240,000 kW, 75% owned by Tokyo Gas, 51% maxi-
99% or more. Energy loss is also extremely low in city gas supply mum efficiency), Kawasaki Natural Gas Power Generation Co., Ltd.
because the gas is transmitted directly through pipelines to consump- (approx. 840,000 kW, 49% owned by Tokyo Gas, 58% maximum effi-
tion areas. ciency), and Ohgishima Power Co., Ltd. (approx. 1.22 MW, 75% owned
In addition, we are making further efforts to save energy, such as by Tokyo Gas, 58% maximum efficiency).
by using LNG cold energy. In addition, Tokyo Gas receives the entire output generated by
Ohgishima LNG Terminal Ohgishima Power Station
Kobelco Power Moka Inc. (approx. 1.25 MW, no capital contribution by
Tokyo Gas, 60% maximum efficiency).
Using LNG Cold Energy These plants are all highly energy-efficient natural gas-fueled power plants that generate electricity using cut-
ting-edge gas turbine combined cycle technology.
Using cold energy of -162°C LNG at various temperatures, we engage in cryogenic power generation, operate cold Generating electricity at these newly built highly efficient power plants in place of conventional thermal power
storage warehouses and produce dry ice. The Negishi LNG Terminal depends on cryogenic power generation for about plants helps reduce CO2 emissions.
38% of its power consumption. In fiscal 2019, it generated 30,961 MWh of electricity, using cold energy of LNG, and
reined in CO2 emissions by about 20,000 tons. Gas Turbine Combined Cycle Technology
■ Cold Energy Use (FY2019) Third-party Assured
Combined cycle power plants that use liquefied natural gas (LNG) as fuel achieve higher power generation efficiency as
Purpose LNG Used for Cold Energy (thousand tons) they draw upon the heat from gas turbines to convert water to steam, which is then collected to run power-generating
Supplied to subsidiaries 841 turbines.
Electricity generated using cold energy 775
■ The process of combined cycle power generation
BOG*1, other 1,434
Low-pressure steam
Total 3,050
*1 BOG refers to boil-off gas, which is generated by evaporation of LNG due to heat entering tanks.
Denitrification High-pressure steam
system
Fuel gas
Measures to Reduce Methane Emissions Generator Condenser Cooling tower
Industrial water
Methane accounts for less than 1% of the Tokyo Gas Group’s greenhouse gas emissions.
Condensate tank
It is released mainly during city gas production and gas pipeline construction work. The Group strives to further Waste heat recovery boiler Gas turbine Steam turbine
Purified water
reduce methane emissions by, for example, cutting the amount of sampling gas used in analyzing produced gas, pre-
venting venting during the shutdown of a calorific value adjustment system, planning pressure reductions to curb
methane emissions into the atmosphere during pipeline construction work, and developing gas adsorption and recov-
ery systems.

Contribution to
Environment
Promoting Renewable Energy Wind Power Generation
The Tokyo Gas Group has been involved in solar power, onshore wind power, and biomass power generation both Leveraging our experience in onshore wind power generation at facili-
domestically and internationally, and is actively supplying power derived from renewable energy sources. In addition to ties constructed on our own sites in 2005, we invested in Shonai Wind-
our ongoing efforts to develop power sources in collaboration with business partners, we will become more actively Power Generation Co., Ltd., which operates the Yuza Wind Power Plant
involved in offshore wind power, which has strong growth potential. Our goal is to acquire access to renewable energy in Yamagata Prefecture, and we buy electricity from two wind power
sources capable of generating electricity at the scale of 5 million kW (global total) by 2030. plants operated by Kuroshio Furyoku Hatsuden K.K. in Chiba Prefec-
ture. We are working on the development of fixed-foundation offshore
wind turbines at Kashima Port in Ibaraki Prefecture, and also plan to
Total generating capacity: 432,575 kW
become actively in floating offshore wind power, which is expected to
Power plants: 25
grow.
Operational
Under consideration/
Shonai Wind Power Plant 1,800 kW Artist’s impression of floating foundation system for off-
under construction Yuza Wind Power Plant 14,560 kW Ishinomaki Hibarino Biomass shore wind power plants (Photo provided by Principle
Power purchased from Power Plant Power)
other utilities Annaka Solar Power Plant 74,950 kW
63,206 kW
Solar power Tohoku Bio Food Recycle
Sendai Plant
• Major Projects in Recent Years
Wind power Shikamachi Inotani 780 kW Acquired a stake in Shonai Wind-Power Generation Co., Ltd ., which operates the Yuza Wind Power Plant in Ya-
Reservoir Power Plant • April 2011
Biomass magata Prefecture (30.2% owned by Tokyo Gas, 14,560 kW generating capacity).
2,589 kW Nasu Power Plant 1,690 kW
Hakui City Shimbo
• January 2015 Signed a power purchasing agreement with Kuroshio Furyoku Hatsuden K.K.
Town Solar Power Plant Kumagaya Power Plant 1,320 kW
Began purchasing approximately 12,000 kW of electricity generated by plants operated by Kuroshio Furyoku
2,746 kW Hatsuden in the Kanto region, such as the Choshi Takada-cho Wind Power Plant, which entered service in 2006
Kasama Power Plant 1,314 kW • April 2015
Ayabe Solar Power Plant 4,872 kW with one 1,990 kW turbine, and the Shiishiba Wind Power Plant, which entered service in 2009 and has five 1,990
Mito Power Plant 1,245 kW kW turbines.
Ichikawa Power Plant 1,134 kW Acquired a stake in Kashima Offshore Wind Farm project run by Wind Power Energy (15.6% owned by Tokyo Gas,
Kashima Offshore Wind Farm • April 2018
187,200 kW generating capacity).
Kurate No.1 Power Plant 2,143 kW 187,200 kW
Kurate No.2 Power Plant 1,072 kW Acquired a stake in Principle Power, developer and owner of wind float technology, which provides a floating
Choshi Takada-cho • May 2020
Kurate No.3 Power Plant 1,072 kW Wind Power Plant 1,990 kW
foundation system for offshore wind power plants.
Shiishiba Wind Power Plant 9,950 kW
Miyako Power Plant
2,171 kW Katori Power Plant 2,387 kW
Nankan Sekia No. 1 Itoman City and

Power Plant Itoman Bioenergy Nakagusuku Biomass
1,624 kW 125 kW *1 Power Plant
49,000 kW *1 *2
Nankan Sekia No. 2
Power Plant
1,635 kW *1 Participation by Tokyo Gas Engineering Solutions
*2 All electricity purchased by Okinawa Gas New Power
Tokyo Gas Group renewable energy initiatives (as of August 2020)
Overseas Business

Contribution to
Environment
Solar Power Generation Energy Savings and Reduction of CO2 Emissions in Business Operations
District Heating and Cooling Services
In addition to operations focused on tie-ups with business partners,
another initiative in the area of renewable energy is our operations to
actively acquire existing power plants. We were the first to notice and District Heating and Cooling Services
take advantage of the potential of power sources that are no longer eli-
gible for the fixed-price purchasing system. The Tokyo Gas Group operates district heating and cooling services,
including small-scale heat supply, in 44 districts. We supply steam and
hot/cold water with gas cogeneration systems consisting of absorption
chillers and boilers, powered by natural gas. We seek to enhance
energy efficiency by fine-tuning operations and working to achieve even
higher efficiency with our equipment.
Annaka Solar Power Plant, one of the largest-capacity
PV plants in the Kanto Region.
• Major Projects in Recent Years
• February 2017 Entered a capital partnership with Shizen Energy Inc.
• August 2017 Established Prominet Power Co., Ltd. Makuhari District Heating and Cooling Center
Prominet Power and Kyudenko Corporation acquired part of Tokyo Century Corporation’s stake in solar power
• May 2018 Makuhari District Heating and Cooling Center
plant operator SKF Power Co., Ltd. (39% owned by Tokyo Gas, 9,717 kW generating capacity).
Prominet Power acquired six operators of solar plants developed by Photon Japan: Ichikawa Clean Energy,
• June 2018 Kumagaya Clean Energy, Nasu Clean Energy, Mito Clean Energy, Katori Clean Energy, Kasama Clean Energy We upgraded the Makuhari District Heating and Cooling Center to a regional energy center for power generation and
(all wholly owned by Tokyo Gas, 9,090 kW generating capacity in total ). heat supply that promotes region-wide reductions of energy use and CO2 emissions, from a conventional district heat-
• January 2019 Prominet Power acquired Kyoto Ayabe Solar Power Plant (wholly owned by Tokyo Gas, 4,872 kW generating capacity). ing and cooling center that supplied only heat by upgrading the heat source equipment. We have optimally mixed the
Shikamachi Inotani Reservoir Solar Power Plant (wholly owned by Tokyo Gas, 2,589 kW generating capacity) and use of the latest highly efficient large-scale cogeneration system with a total capacity of 15.7 MW, an electric turbo
• December 2019 Hakui City Shimbo Town Solar Power Plant (wholly owned by Tokyo Gas, 2,746 kW generating capacity) com-
chiller, a boiler and an absorption chiller while also reducing fuel consumption by 19% and CO2 emissions by 19%
menced commercial operations.
(compared with fiscal 2015 results).
Acquired Annaka Solar Power Plant, one of the largest-capacity PV plants in the Kanto Region (wholly owned by
• January 2020
Tokyo Gas, 63,206 kW generating capacity). ■ Operational Chart of the Makuhari District Heating and Cooling Center
Heat supply plant

City gas Steam Hot heat
Biomass Power Generation Boiler supply
(natural gas)
Steam
We are collaborating with business partners to develop our own power Steam
absorption chiller
plants. Biomass is advantageous as a fuel for power generation Natural gas Steam turbine
cogeneration Turbo chiller
because it can be sustainable, playing a part in our contribution to
Cold
achieving the SDGs. Hot water Hot water water Cold heat
absorption chiller supply
Electric
Electricity turbo chiller
The Makuhari New City area is provided with district
Electricity*1 In-house heating and cooling services
(purchased) power
Surplus electricity Surplus
electricity
Ishinomaki Hibarino Biomass Power Plant Newly introduced equipment (sale to PPS)
(artist’s impression)
• Major Projects in Recent Years *1 Only when the cogeneration system cannot meet demand.
Tokyo Gas Engineering Solutions acquired a stake in the Nakagusuku Biomass Power Plant Project in Uruma City,
• September 2018
Okinawa (2.7% owned by Tokyo Gas, 49,000 kW generating capacity, due in service July 2021)
Acquired a stake in Ishinomaki Hibarino Biomass Power Plant (34% owned by Tokyo Gas, 74,950 kW generating
• March 2020
capacity, due in service May 2023)
Acquired a stake in a food recycling biomass project (Tohoku Bio Food Recycle Sendai Plant) in Sendai City (21%
• July 2020
owned by Tokyo Gas, 780 kW generating capacity, due in service Spring 2022)

Contribution to
Environment
Earth Building Tachikawa : Holder of top rank (S) CASBEE certification for buildings
Energy Savings and Reduction of CO2 Emissions in Business Operations
Best Practices at Business Offices Earth Building Tachikawa (TG Tachikawa Building) was reconstructed in
July 2015 into a middle-scale office building (five stories above ground,
Effective Energy Use by Gas Cogeneration Systems about 10,600 m2). Designed to be a ZEB, it features diverse environ-
mental considerations, including the use of renewable energy and
Tokyo Gas started its energy-saving efforts with the introduction of a gas cogeneration system at the Hamamatsucho highly efficient facilities and equipment. Moreover, it offers superb busi-
Head Office Building as early as in 1984. In fiscal 2008, we upgraded the system to the best available technology*1 and ness continuity functionality because it combines seismic base isolation
started operation in April 2009. It contributed to significant energy savings by reducing the building’s annual CO2 emis- and vibration control in a total system that dramatically reduces the risk
sions by about 1,400 tons. of earthquake damage.
When Japan’s electricity supply was severely strained in the summer of 2011 due to the impact of the Great East It received the top S certification in CASBEE*3 for buildings, the
Japan Earthquake, we significantly reduced our electricity use by putting all the Group’s cogeneration systems to work. first for a Tokyo Gas building. In fiscal 2016, it acquired BELS certifica- Earth Building Tachikawa (TG Tachikawa Building)
*1 Upgraded CHP system: Two 930 kW-class gas engines, total efficiency of 72% (38% power generation, 32% exhaust heat capture) tion, earning a rating of four stars out of five.
Earth Port as ZEB

Reconstruction of Aging Buildings into Energy-Saving and Environmentally Friendly Offices
In 2010, we began renovating the Tokyo Gas Kohoku New Town Build-
As part of our commitment to advancing environmentally friendly practices, we formulated the “Design Guidelines” in ing, dubbed Earth Port, in the City of Yokohama’s Tsuzuki Ward. The
2010 as a set of policies for energy conservation, seismic safety and durability. We follow these guidelines when draw- primary goal is to achieve zero net primary energy consumption on an
ing up plans to reconstruct buildings owned by the Group. annual basis by 2030 by increasing the efficiency of equipment and
optimizing energy use at a number of buildings. We were able to reduce
TG Hiranuma Building: Recognized with the Environment Minister’s Award for Global Warming the building’s primary energy consumption by about as much as 40%
Prevention Activity and CO2 emissions by around 47% in fiscal 2014 by incorporating
renewable energy sources such as solar thermal and photovoltaic
The TG Hiranuma Building is a middle-scale, energy-saving, and eco- power generation and optimizing the operation of the cogeneration
friendly office building (five stories above ground, about 7,200 m2). The system. Earth Port (after refurbishment)
building uses about 30% less energy than other office buildings of simi-
lar scale, owing to its systems and equipment, including a solar cooling
system that utilizes solar energy and exhaust heat from its gas cogene-
ration system, the highly efficient gas heat pump GHP XAIR, solar
power generators, and natural ventilation systems.
The building was selected as a Leading Project for CO2 Reduc-
tion*1 by the Ministry of Land, Infrastructure, Transport and Tourism in
fiscal 2011. It was recognized with the Environment Minister’s Award TG Hiranuma Building
for Global Warming Prevention Activity (Early Adopter of Solution Tech-
nology category) in December 2015. In fiscal 2016, it obtained the
BELS*2 certification for buildings that meet the government’s energy-saving criteria. (The assessment was four stars,
out of five.) In January 2020, the building was certified as a CASBEE*3 Wellness Office (graded S, the top rank), and
certified as a CASBEE Smart Wellness Office with five stars out of five.
The Group works to promote the wider use of energy-saving and CO2-cutting technology adopted in the TG
Hiranuma Building, aiming for a zero-energy building (ZEB)*4 deployment.
*1 The government gives subsidies for leading housing and construction projects for CO2 emission reduction after publicly soliciting applications.
*2 The Building Energy-Efficiency Labeling System. In the system, a third-party evaluation body assesses and certifies the energy-saving capabilities of
green buildings under the Act on the Improvement of Energy Consumption Performance of Buildings (Building Energy Efficiency Act).
*3 Comprehensive Assessment System for Built Environment Efficiency: assesses the environment performance of buildings and gives ratings on a scale
of five. The TG Hiranuma Building had also been ranked S under CASBEE-Yokohama, an assessment required by the local authority. This, together with
the new S ranking, led to certification as a CASBEE Smart Wellness Office.
*4 A zero-energy building (ZEB) aims to achieve zero net primary energy consumption, or the equal balance between total energy used and renewable en-
ergy generation, on an annual basis. The government is promoting these buildings, putting the initiative into its basic energy program.

Contribution to
Environment
Saving Energy through Better Management of Equipment and Facilities Energy Savings and Reduction of CO2 Emissions in Business Operations
We hold an energy-saving committee meeting at each building where we lease an office, including the building’s owner
Best Practices to Reduce CO2 Emissions with Our Stakeholders
and equipment administrator and the relevant Tokyo Gas section. The committee helps examine energy use, optimize
temperature and humidity and arrange energy conservation patrols, encouraging each of our employees to promote Best Practices to Reduce CO2 Emissions with Our Stakeholders
energy-saving activities.
The Tokyo Gas Group as a whole engages in energy conservation though campaigns in the summer and winter, Promotion of Eco-driving
when power use peaks.
In capital spending, we promote the introduction of more efficient lighting equipment at our offices and facilities, We encourage employees to obtain green and safe driving skills in Sep-
such as LED and high frequency-ballast fluorescent lights, to increase energy-saving. tember and October every year. These practice sessions are led by
professional trainers who have been certified as eco-driving instructors
and draw about 100 participants. We also designate November as
eco-driving month, and each employee selects one special interest
from a list of 10 eco-driving tips for being an eco-driver. In fiscal 2019,
we reduced CO2 emissions from corporate business vehicles by 8%
from the previous year.
Briefing a trainee on the key points of eco-driving
Forest Conservation Activities at Nagano Tokyo Gas Forest
Tokyo Gas owns a 194-hectare forest in the town of Miyotamachi in Kitasaku-gun of Nagano Prefecture. As part of our
efforts to achieve a sustainable society through activities such as action to mitigate global warming, we engage in con-
Example of visualization at the Poster for an energy conserva- servation activities, such as planting and thinning trees under a forestry management plan. The forest is also used to
Hamamatsucho head office tion campaign
building
provide environmental education to Tokyo Gas Group employees.
Use of Electricity Generated by Renewable Energy (FIT) with Non-Fossil Fuel Certification
In July 2018, the Gas Science Museum began purchasing electricity generated by renewable energy based on
non-fossil fuel certification under the FIT*1 program to cover approximately 30% of the electricity used at the facility.
The remaining 70% of the energy used at the facility is generated by highly efficient fuel cells using clean natural gas.
*1 A Green Menu offered under the ENNET program based on a CO2 emission factor of zero. Of electricity provided under the program, Tokyo Gas pur-
chases electricity from renewable energy sources by using non-fossil fuel certification in the FIT program.
Nagano Tokyo Gas Forest Employees participating in an environmental workshop
Non-fossil value trading market Gas Science Museum

Environmental value Biodiversity Activities with Our Customers and Local Communities, Biodiversity Conservation Activities at Nagano Tokyo
(No CO2 emissions) Issuer of environmental
value certification Gas Forest
Purchase of non-fossil
fuel certification
ENNET
Combination of electricity Green power
Electricity traded traded in FIT and non-fossil
Renewable fuel certification (CO2 emission offset) Electricity Fuel
in FIT City gas
power source Heat batteries

Contribution to
Environment
Mori Sato Umi Tsunagu (Connecting Forests, Villages and Ocean) Project *1 Developing Biogas Utilization Technologies
In addition to its role as an initiative for fighting global warming, the The Tokyo Gas Group possesses technologies for converting biomass such as food waste and sewage sludge into gas
Mori Sato Umi Tsunagu (Connecting Forests, Villages and Ocean) Proj- for use as fuel for boilers and power generation. Biogas generated at customer sites is mainly used as fuel for cogene-
ect is beneficial in many different areas, including preservation of ration systems. We participated in the Demonstration of Injection of Biogas into City Gas Grid project for manufacturing
diversity, regional revitalization, education, and development of the biogas from food waste, adjusting its calorific value and odorizing it so that it could be injected into city gas pipelines.
local community. Those benefits produce connections between regions, Between fiscal 2010 and fiscal 2019, we took in such biogas derived from food waste.
and connections to the world as whole, leading to anticipation that this ■ How Biogas Is Fed into Gas Pipelines
project will contribute to sustainability in a broader swathe of society
Fermentation Desulfurization tower
In fiscal 2019, we extended our support to the Tokyo government’s Collection Heat
truck Raw
human resource development program “Listen, Write and Draw” for material Storage
Electricity
junior high school students and the forest management project in Fuel cells
Gas
Saitama Prefecture in our forest activities. In our ocean program, Crushing engine
Sorting
employees joined local teams in the spring and autumn to restore eel- Adjustment
grass, which provides shelter for small fish and other marine creatures,
to help clean up the sea and reduce CO2 emissions. Customers who
supported the project joined through their Paccho (Tokyo Gas’s mascot Calorific Measurement
value
character) point*2 contributions, which are channeled to donations for adjuster Odorizer
organizations engaged in social contribution activities for forests, vil-
lages, the ocean and rivers.
Forests, villages and the ocean are all parts of Japan’s diverse nat- Refiner
ural environment. We will continue to use these connections in attempts

Participants work on the sea in an Umi (ocean) program City gas derived
to enhance the sustainability of our lives and to play a part in commu- jointly undertaken with the Amamo (eelgrass) Restoration To gas pipes
from biogas
nity development. Collaboration in Kanazawa-Hakkei, Tokyo Bay Area.
*1 For this project, we set up the Mori Sato Umi Tsunagu (Connecting Forests, Villages and Ocean) Project Committee in cooperation with the Japan Phil-
anthropic Association to discuss and determine which subsidies and contributions are in the public interest and fair.
*2 This reward point program is for myTOKYOGAS members and therefore requires prior registration. Members earn Paccho points by using various To- We carried out joint research with the city of Yokohama from fiscal
kyo Gas services and participating in campaigns. The points can be exchanged for those of the loyalty programs of tie-in companies. Contributions to 2013 to fiscal 2018 on ways to expand the use of biogas from sludge at
the project begin with 100 points.
a sewerage facility in northern Yokohama. We set up test equipment for
refining biogas at the North Yokohama Sludge Recycling Center and
are developing technologies for removing CO2 in sewage sludge biogas
Pursuing the Effective Use of Biomass using a separation membrane to concentrate the methane.
We are developing technologies that make use of biomass*1 in a bid to reduce greenhouse gas emissions.
We plan to promote the wider use of biomass and its diffusion by working on the biogas utilization technologies
we have developed through combustion of city gas and biogas as well as technologies for extracting biogas through
Biogas refining test equipment installed at North Yoko-
less costly and more efficient methane fermentation of biomass, such as food waste, and upgrading biogas to a higher hama Sludge Recycling Center
quality gas.
*1 Biomass is a generic term for plant and animal-derived organic resources (excluding fossil resources) that can be recycled into energy or material. Burn-
ing biomass releases CO2, but CO2 absorbed from the atmosphere by plants during photosynthesis offsets this release. This is the greatest advantage
of using biomass.
It can be used as an energy source in a number of ways, such as obtaining heat or electricity with the use of steam generated by burning it, and using
biogas acquired from fermented biomass for gas cogeneration systems (gas cogeneration systems generate electricity and recover exhaust heat gener-
ated as a by-product).

Contribution to
Environment
Promoting the 3Rs

Promotion of a Circular Economy
Working to Reduce Waste
Creating a Recycling Society

Efforts Concerning Excavated Soil
The Tokyo Gas Group has established environmental targets to promote resource recycling, and rigorously practices
the 3Rs of reduction, reuse, and recycling of waste across the Group. Specifically, we seek to maintain or raise recy- Underground construction works of gas pipelines entails excavating roads so, pit sand is used to refill gaps. Reducing the
cling rates for industrial waste products, reduce the amount of soil excavated during gas pipeline construction, reuse use of pit sand suppresses environmental destruction and lowers CO2 emissions generated by the vehicles transporting
old gas meters, and recycle used gas pipes (steel, cast-iron, and polyethylene pipes), incorporating resource recycling sand to construction sites. The Tokyo Gas Group strives to reduce the volume of excavated soil and the use of pit sand by
into every stage of our business activities. laying pipes in shallow, narrow trenches and has adopted the non-open-cut construction method.
To reduce the use of pit sand further, we are pursuing 3R efforts such as increasing the use of excavated soil (reuse),
improved soil, recycled road surface materials (recycle), and Eco-balls (reduce, reuse) for refill work.
Total Volume of Generated Waste, and Recycling Rate Third-party Assured
Every Group office produces various types of industrial waste, such as plastics from containers and packaging and
waste from technological development and training as well as maintenance work at customer sites. The Group is
strongly committed to waste separation and strives to recycle and properly handle waste.
At offices, we reduce the use of copy paper, generate less paper waste and recycle used paper, making such
efforts a regular part of our everyday activities.
■ Industrial Waste (FY2019)
Item Generation (t) Amount recycled (t) Landfill (t) Recycling rate (%) Landfill rate (%)
Industrial Waste 146,243 141,204 1,702 97 1.2
“Eco-ball,” an innovative temporary Gas pipeline installation work using Eco-balls
Production Plants*1 689 167 2 24 0.2 backfiller
Tokyo Gas Co., Ltd. 4,924 3,464 508 70 10.0

*1 Production plants includes data at facilities that make products, including city gas, and district heating and cooling centers as well as power plants. Measures at Production Plants Third-party Assured
■ General Waste (FY2019)

We take steps to reduce waste toward achieving zero emissions (a landfill rate of less than 1%) not only at LNG terminals,
Item Generation (t) Amount recycled (t) Recycling rate (%)
which are city gas production plants, but also at power plants and district heating and cooling centers. In fiscal 2019, total
General Waste 2,780 2,060 74 waste from our business was 689 tons, of which 2 tons were subjected to landfill, and a landfill rate reached as small as
Tokyo Gas Co., Ltd. 1,001 799 80 0.2%.*1
*1 Calculation excludes hard-to-recycle industrial waste such as asbestos.
■ Copy Paper (FY2019)
Item Amount purchased (million sheets)

Copy Paper 102
Tokyo Gas Co., Ltd. 45

Contribution to
Environment
Initiatives for Reuse Recycling Initiatives
Reuse and Recycling of Gas Meters Recycling of Used Gas Pipes
We have played a leading role in reusing gas meters immediately after initial introduction of gas meters, prior to other gas In fiscal 1994, we established a system for recycling used gas pipes, which are recovered during gas pipeline installation
service companies and companies in other industries. work. We have achieved an annual recycling rate of 100% for polyethylene (PE) pipes*1, which are recycled into raw materi-
Gas meters installed at customer sites are regularly replaced before the expiration of their 10-year certified life. How- als for plastics, and for steel and cast-iron pipes that are reused as materials for metals. We also materially recycle PE pipes
ever, we collect such retired gas meters, replace consumable parts, recalibrate them and reuse them for up to three cycles, in-house by reprocessing them into such items as gas meter instruction tags that show how to restart gas delivery after
which means they can be used for up to 30 years. In fiscal 2019, we reused 333 thousand gas meters, thereby succeeding shut-off in the event of an emergency such as big earthquakes.
the suppression of 1,387 tons of potential waste. *1 PE pipes have been in widespread use since the Great Hanshin-Awaji Earthquake in 1995 because of their earthquake resilience and corrosion-resistant
Gas meters reused for three cycles have been materially recycled through our own channel and effectively used as properties.
material for new products by electric furnace makers and other companies. ■ Recycling Rate for Used Gas Pipes
FY2015 FY2016 FY2017 FY2018 FY2019

Gas pipes PE pipes 100 100 100 100 100
Steel and cast-iron pipes 100 100 100 100 100
■ PE pipes are reborn as useful plastic material
Tokyo
Gas
Gas installation
work
Tag made of
recycled material
Gas meter Disassembled gas meter Collect used gas pipes
Cleanse and grind
Raw material
(pellet manufacturing)
Plastics Smart: Campaign led by Japan’s Environment Ministry to promote

efforts aimed at resolving the global issue of marine plastic pollution through
broad collaboration and cooperation among individuals, local governments,
NGOs, companies and research institutions. Tokyo Gas has registered its ini-
tiative as a Plastics Smart campaign.

Contribution to
Environment
Dealing with Waste at Customer Sites Reducing Waste of Containers and Packaging
We promote the 3Rs at customer sites as well by controlling waste generation through the business value chain from We have made it a rule to collect discarded containers and packaging to reduce waste at customer sites when partner
the design stage, reducing container and packaging waste, to collecting used appliances. companies sell and install gas appliances.
Collected containers and packaging are recycled in the Saving & Recycling Innovative Model System (SRIMS). In
System for Collecting and Recycling Waste such as Used Gas Appliances (SRIMS) fiscal 2019, approximately 585 tons of corrugated cardboard and 13.3 tons of polystyrene foam were recycled.
In addition, we work to reduce the quantity of containers and packaging for gas appliances. These efforts include
We collect used gas appliances and waste from replacement works at customers and gas installation or home renova- reducing cushioning through the redesigning of cardboard packaging, cutting back on the use of cardboard through
tion work. Since August 1994, we have been operating our own Saving & Recycling Innovative Model System (SRIMS), shrink wrapping in plastic film, and adopting returnable packaging, in which packaging materials are collected and
which offers the combined benefits of reducing environmental impact and cutting costs. Under the system, we collect reused repeatedly.
waste when we deliver gas appliances, parts, and piping materials to partner companies. In fiscal 2019, we collected
7,058 tons of waste and recycled 6,683 tons.
■ Saving & Recycling Innovative Model System (SRIMS)
Partner company Partner company Distribution center

Delivery truck Delivery truck
Delivered products Collected Delivered Delivered

materials products products
Used gas appliances, etc.
Intermediate Recycling
Cycle of delivery and waste collection processing
Partner company
Delivery truck Delivery truck
Customer Collected Final
materials disposal
Collected materials Delivered Collected
products materials
Cardboard boxes designed to require less cushioning Shrink wrapping Returnable packaging (repeatedly used
containers)
Assisting Recycle Home Electric Appliances
The so-called “A Group,” mainly organized by Panasonic Corporation and Toshiba Corporation, collects and recycles
Tokyo Gas-brand household gas air conditioners and clothes dryers. These are eligible for recycling under the Act on
Recycling of Specified Kinds of Home Appliances (Home Appliance Recycling Act).
■ Recycling under the Home Appliance Recycling Act (FY2019)
Item Unit Air conditioners Clothes dryers

Collected at specified places Number 11,016 6,429
Transported to processing plants Number 11,034 6,439
Recycling Recycled by number of units Number 11,166 6,492
Recycled by weight t 454 264
Recycled products by weight t 414 235
Recycling rate % 91 88
Fluorocarbons Collected kg 7,102 —
Destroyed kg 524 —

Contribution to
Environment
Best Practices in Dealing with Waste from Business Activities

Promotion of Biodiversity Conservation
Dealing with Waste from Construction Work
The Tokyo Gas Group deals with waste from gas equipment installation work under direct contracts with gas utilities, Efforts for Biodiversity Conservation
gas pipe work at customer sites, installation of cooling, heating, and hot water systems, and home renovation work.
We are making our utmost efforts to reduce such waste, which is mainly construction rubble and sludge, scrap metal, Biodiversity Conservation and Sustainable Use
and woodchips.
Recognizing the critical value of nature’s blessings and to ensure that we continue to enjoy these blessings into the
Working to Reduce Waste in Installation Work for New Gas Equipment future, the Tokyo Gas Group has established “Biodiversity Conservation and Sustainable Use” as an environmental
policy. Based on this policy, we strive to understand and alleviate the impact of our business activities on biodiversity,
We have adopted the prefabrication and precut method for piping work for the TES (Tokyo gas Eco System) gas/water promote the sustainable use of resources, and partner with local communities in biodiversity conservation activities.
heating equipment. Pipes and joints as well as other materials are processed at manufacturing plants and supplied as piping In addition, we are a promotion partner of “The Declaration of Biodiversity by Keidanren” initiative
sets in time for installation work at each house. The only work necessary at the worksite is connecting and fixing the pipes
to appliances. Carrying Out Environmental Impact Assessment
In addition, we are cooperating with manufacturers and installation contractors to promote this method, which gener-
ates less waste by requiring no onsite processing. Natural gas extraction and construction of LNG (liquefied natural gas) terminals or power stations have a considerable
impact on the landscape and natural environment. Tokyo Gas reviews the state of biodiversity conservation at over-
Working to Achieve Zero Mixed Waste in Gas Equipment Renewal Work seas gas wells from which it procures LNG and confirms that local ecosystems are being considered. In Japan, we
conduct the required environmental assessments for the construction of LNG terminals and power plants and cooper-
Replacement of equipment or pipes for our HEATS gas central heating and cooling system installed at condominiums ate with nongovernmental organizations to undertake such activities as managing green spaces with due consideration
requires dismantling and removal work. While the scale of the work is relatively small, constraints on time and space limit for ecosystems.
waste separation, often resulting in disposal as mixed waste (which has a low recycling rate, and mainly ends up in landfills).
We have therefore reinforced our efforts to formulate a waste separation protocol at the planning stage of construction work 3. City gas production &
in coordination with relevant parties and educating staff on waste separation. Consequently, we have achieved zero mixed 1. Raw material procurement 2. Raw material transport power generation
waste from construction work and reduced the volume of landfill waste disposal.
Risk Loss of ecosystems in areas surrounding gas fields Risk Disruption of ecosystems by invasive species Risk Impact of operations on ecosystems
• Monitor how sup- • Manage ballast • Carry out habitat sur-
pliers are showing water during veys and greenification/
Action consideration for
Action transport by
Action conservation projects
biodiversity in their ships that we at LNG terminals
development of own/manage • Assess environ-
gas fields mental impact of
power plants
4. City gas supply 6. Customer and community

Power transmission 5. Offices relations
(general transmission system operators)
Loss of ecosystems from illegal harvesting of • Engage in conservation efforts at Nagano Tokyo Gas Forest,
Risk Loss of ecosystems from pit sand excavation Risk wood used to make paper the Watashi no Mori (My Forest) Project, and other initiatives
• Reduce amount • Reduce paper waste, • Conduct the Mori Sato Umi
of soil excavated recycle used paper, Tsunagu (Connecting Forests,
Action in gas pipeline
Action and use paper certi- Villages and Ocean) Project,
laying fied by Forest support NPO-led activities
Stewardship Council® through the Keidanren Com-
• Carry out greenification projects mittee on Nature Conservation,
and take other actions

Contribution to
Environment
Measures in Our LNG Value Chain Measures at City Gas Production Sites
Reed screen
We are working to conserve biodiversity by accurately understanding the impact of each segment of our LNG value At LNG terminals, we take biodiversity into
chain, from natural gas procurement to transportation, production and supply. consideration in managing green areas.
Actions include variations in grass-cutting fre-
Procurement quency to create areas with different grass
Hydrocharis
heights, and the replacement of some fertiliz- dubia
ers with organic fertilizers. To monitor and
Measures at LNG Suppliers assess the resulting green areas, we also col- Ischnura senegalensis
Polionemobius mikado
laborate with the Jumoku Kankyo Network Pteronemobius fascipes
Pseudozizeeria maha
Our LNG suppliers implement measures to conserve biodiversity around their gas Society, a nonprofit organization that works Oenothera Rhantus pulverosus
biennis Eretes sticticus
fields, including afforestation projects and efforts to protect endangered species, for- towards greening projects that are effective Anax parthenope
ests, and marine ecosystems. for biodiversity conservation. The assess- Crocothemis
servilia mariannae
For example, in our LNG project in Malaysia, we installed 1,500 artificial reef balls ments show that creating areas with a variety Orthetrum triangulare melania
in a national park. It was subsequently confirmed that sea turtles last seen along the of grass heights and thinning out trees and Phragmites
australis
park’s coast in 2010 have been returning since 2015 to lay eggs. And in our LNG other vegetation results in a greater variety Egeria densa
Spirogyra
project in Australia, we are working jointly with the Australian Institute of Marine Sci- and number of plants and insects. This shows Hydrilla
Phragmites australis
ence to record the status of the coral reef and marine life in the area of our business that we were successful in raising the level of verticillata
Kyllinga brevifolia
Oryzias latipes Rottb. var. leiolepis
activities and to conduct research on bleaching and rehabilitating the coral reef. biodiversity. Artificial biotope ponds intro-
duced at our LNG terminals are home to a Shrubbery Shrubbery
range of living creatures, including medaka Abelia x Abelia x
grandiflora grandiflora
(Oryzias latipes), a vulnerable species.
Rice paddy weeds
Sagittaria trifolia
Lindernia procumbens Kyllinga brevifolia Rottb.
var. leiolepis
Installing artificial reef balls Eleocharis acicularis
Cyperus microiria
Source: Petronas, “Bringing life to a barren Sisyrinchium atlanticum
ocean” Paspalum dilatatum
Transport
Measures during LNG Transport
Concerns have risen over the potentially adverse ecosystem impact of aquatic organisms contained in the ballast water*1 of
LNG vessels, as they are transported outside their normal habitat and discharged at ports where LNG is loaded. Although
we have already taken some steps, such as discharging ballast water on the high seas, we are also installing ballast water
treatment equipment on LNG vessels that we own and operate, including those under construction, to reduce the impact
on ecosystems under the International Convention for the Control and Management of Ship’s Ballast Water adopted by the
International Maritime Organization (IMO), which came into effect in September 2017.
*1 Seawater taken into a vessel as a counterweight to maintain stability after LNG is unloaded.
Logs from felled trees are stacked in eco-piles or used to make steps on footpaths. The eco-piles show the traces
of use by insects.
LNG vessel Hard clams not previously found in Japanese waters

Contribution to
Environment
■ Dark damp woodland transformed to let in the light Measures at Offices
We plant trees on rooftops and create green curtains at our offices and
corporate PR facilities. We have greened the rooftop of the Gas Science
Museum and opened it to the public as a means of communicating with
customers as well as with local elementary schools and other community
groups.
Trees and scrub were tightly packed together, making the woodland floor dark. Thinning out the vegetation brought in the
light, encouraging new plant growth and attracting butterflies and other insects. Greened rooftop of the Gas Science Museum, open to
the public
Measures during City Gas Supply
Biodiversity Activities with Our Customers and Local Communities
We use pit sand to refill sites excavated for gas pipeline work. Reducing the use of pit sand, however, mitigates envi-
ronmental destruction and reduces CO2 emissions by vehicles that carry sand to worksites. The Tokyo Gas Group We have been making efforts to address climate change and conserve biodiversity through the forest preservation
seeks to lower its impact on the ecosystem by laying pipes in shallower, narrower trenches than conventional installa- activities at the Nagano Tokyo Gas Forest, which opened in 2005, and the Mori Sato Umi Tsunagu (Connecting For-
tions and adopts a non-open cut construction method, which enables minimizing road excavation, to reduce the ests, Villages and Ocean) Project, which started on June 1, 2017.
volume of excavated soil.
Biodiversity Conservation Activities at the Nagano Tokyo Gas Forest
We have been monitoring the environment at the Nagano Tokyo Gas Forest since 2007 in an effort to conserve biodi-
versity. We have confirmed a total of 447 species of living organisms in the forest (351 plants, 17 mammals and 79
birds) based on our flora survey and biota monitoring conducted in 2018. We are steadily accumulating data on how
we managed the trees, and on the number of animals and birds. This information is very useful when we draw up new
plans for forest and biodiversity conservation.
Departure shaft in a non-open cut gas pipeline construction “Eco-balls,” an innovative temporary backfiller in pipeline
works
■ Recycling Excavated Soil

Reducing the use of pit sand
Transporting excavated soil to • Mitigating destruction of the natural
　the soil improvement center
Using improved soil for refill environment and landscape around quarries
• Reducing CO2 emissions during transport
Soil improvement center
A hare A wren
Gas pipeline work Treatment of excavated soil for recycling
Best Practices to Reduce CO2 Emissions with Our Stakeholders, Forest Conservation Activities at Nagano Tokyo Gas Forest
Environmental and Social Contribution Activities in the Mori Sato Umi Tsunagu (Connecting Forests,
Villages and Ocean) Project
Best Practices to Reduce CO2 Emissions with Our Stakeholders, Mori Sato Umi Tsunagu (Connecting Forests, Villages
and Ocean) Project

Contribution to

■ LNG Project Contract Volume (as of April 2020)
Stable Procurement of LNG Project name Contract volume(Unit : 10,000 tons) Start year Period
Brunei 100 1973 20+20+10 years (until 2023)
2018-2023 Up to approx. 50
Malaysia I (Satu) 2018 Up to 13 years (until 2031)
Further Diversification of LNG Procurement 2024- Up to approx. 90
Australia (Western Australia) 53 1989 20+8+7 years (until 2024)
The growth in global LNG demand centered on Asia and the potential for larger fluctuations in LNG demand in Japan
Malaysia II (Dua) 90 1995 20+10 years (until 2025)
from liberalization and other developments have given rise to the need for greater competitiveness and flexibility in
Qatar 35 1998 24 years (until 2021)
LNG trading. The Tokyo Gas Group is striving to achieve stable and affordable LNG supply through the further diversi-
fication of raw material procurement. This includes diversifying contract conditions for better flexibility in procurement, Malaysia III (Tiga) 34 2004 20 years (until 2024)
advancing domestic and international alliances, boosting transportation efficiency, and expanding inventory adjustment North West Shelf (NWS) Expansion
107.3 2004 25 years (until 2029)
(Western Australia)
and other trading.
Darwin (Australia) 100 2006 17 years (until 2022)
Sakhalin II 110 2009 24 years (until 2031)
Pluto (Australia) 150 2012 15 years (until 2025)
Three Types of Diversification Queensland Curtis (Australia) 120 2015 20 years (until 2035)
1. Procurement sources Gorgon (Australia) 110 2016 25 years (until 2039)
We will expand our procurement sources from our customary ones in Asia, Australia, and Russia to encompass suppliers
Cove Point (U.S.A.) 140 2018 20 years
across a wider range of regions around the world, including North America and Africa.
Ichthys (Australia) 105 2018 15 years
2. Contract conditions
Cameron (U.S.A.) Approx. 72 2020 Approx. 20 years
We will diversify price indices by incorporating contracts linked to benchmarks such as U.S. natural gas prices and coal
prices, in addition to our customary crude oil price-linked contracts. We will also achieve greater flexibility in procurement Mozambique LNG 260 (joint procurement with Centrica) Mid-2020s Up to 20 years
by increasing the number or contracts with no destination clauses and diversifying contract periods, including short-term Royal Dutch Shell Group portfolio Avg. approx. 50 2020 10 years
and spot transactions.
3. LNG network
Through strategic alliances with companies in Japan and overseas, we aim to develop an LNG network linking the mar- Enhancement of LNG Transportation Arrangements
kets of Asia, North America, and Europe, improve LNG transportation efficiency, reduce costs, and increase the
flexibility of procurement and sales contracts.
We efficiently dispatch our own fleet of tankers for transporting LNG under long-term contracts from Malaysia, Austra-
lia, Russia (Sakhalin), and the United States through our wholly owned subsidiary Tokyo LNG Tanker Co., Ltd.
We also built four LNG tankers with a highly economical new design which are capable of transiting the Panama
Canal, primarily for shipping LNG from Cove Point in the United States. The tankers have been successively put into
Since Tokyo Gas became the first company in Japan to procure LNG from Alaska in 1969, our LNG imports have operation since 2018.
steadily risen each year, with import volume reaching 13,230,000 tons in fiscal 2019.
Tokyo Gas currently imports LNG under long-term contracts from 16 projects in six countries, including Russia
(Sakhalin), Qatar, and the United States, as well as from Asia-Pacific countries such as Australia, Malaysia and Brunei.
We are strengthening our alliances with buyers and other partners, including PetroVietnam Gas in Vietnam, Korea
Gas Corp., Centrica LNG in the United Kingdom, and RWE in Germany, as well as domestic partners such as Kansai
Electric Power, Kyushu Electric Power, and Chugoku Electric Power. We are striving to ensure the stable, affordable
procurement of LNG by diversifying our sources and contract terms and by partnering in Japan and overseas and to
develop the LNG market.
Energy Horizon Energy Innovator

Contribution to
Skills Transfer Initiatives

Production of City Gas
The Tokyo Gas Group actively promotes knowledge management by sharing and utilizing the valuable know-how,
technology and skills it has acquired over many years of operating terminals, and deepening each employee’s under-
Stable Production of City Gas and Thorough Quality Control standing, and thereby enhance their performance and abilities. We systematically and effectively develop our human
resources so that skills are smoothly transferred to each succeeding generation. At the same time, we strive to improve
Stable Production of City Gas these efforts by amplifying knowledge utilization, holding periodic committee meetings, and taking other actions to
ensure the successful transfer of skills.
In addition to our three LNG terminals in the Tokyo Bay area*1, we launched the Hitachi LNG Terminal (Hitachi City,
Ibaraki Prefecture) as our first LNG terminal located outside that area in March 2016. This expansion has improved the
overall reliability of our LNG supply infrastructure.
Our four city gas production terminals back up each other so that we can continue stably supplying city gas to
customers, even in the event of power outages or other disruptions. We achieve stable production of city gas with
highly reliable power receiving systems and dual redundancy in key facilities.
Each terminal is equipped with highly reliable facilities. We are steadily upgrading aging facilities, strengthening
earthquake resistance, and improving safety measures for greater stability in production.
*1 Negishi LNG Terminal (Yokohama City, Kanagawa), Sodegaura LNG Terminal (Sodegaura City, Chiba), and Ohgishima LNG Terminal (Yokohama City,
Kanagawa).
Compliance with Statutory Requirements
To ensure delivery of high-quality city gas to customers, we conduct statutory tests of calorific value, combustibility,
and other properties on a daily basis. We also strive to further improve quality through not only regular voluntary moni-
toring, but also facility maintenance and management, including periodic repairs and daily inspections.
Strategic Development of Production Facilities
In 2012, we began construction of the Hitachi LNG Terminal as a key

element of our production and supply infrastructure to accommodate
the anticipated increase in natural gas demand toward 2020. This ter-
minal is equipped with a large pier to receive LNG tankers and LPG
tankers, a 230,000-kl LNG tank, a calorific-value-adjustment LNG tank,
and gas production facilities. Operation commenced in March 2016.
In April 2018, we began constructing a second tank at the Hitachi
LNG Terminal, scheduled to start operating in fiscal 2020. In addition,
we are increasing the looping of our high-pressure gas pipelines. This
will help to enhance the energy security of the Kanto region overall.
Hitachi LNG Terminal

Contribution to
■ The Tokyo Gas Group’s Energy Supply Infrastructure

Supply of City Gas Tochigi Pref.
Kobelco Power Moka

Gunma Pref.
Ibaraki-Tochigi Line
Tokyo Gas is further developing its natural gas transportation pipeline network for the long-term stable supply of gas, Nagano Toshi Gas
Utsunomiya Line Hitachi LNG Terminal
keeping in pace with the growing demand for city gas and the expansion of areas served.
The Pipeline Network Division was renamed the Pipeline Network Company in April 2020 in preparation for its legal Gunma Line
Koga-Moka Line
separation in April 2022 under the government’s electric power and gas systems reforms. We are also restructuring it Tochigi Line
Kumagaya-Sano
to mirror as closely as possible the form it will take upon legal separation, so as to ensure the neutrality, fairness, and Line Washinomiya Ibaraki Pref.
Gas
Ibaraki Line
transparency of pipeline network use. Additional actions and procedures are being taken to steadily advance toward (Fiscal 2020)
Nagano Pref. Shoei Gas
the legal separation. Saihoku
Line Saito Line
Saitama Pref.
Saitama Line Joso Line II
Stable Supply of City Gas 150km 100km 50km

Joso Line
Tokyo Gas Yamanashi Tokyo Chuo Line

Chiba Line
Tokyo Bay
The abundance of natural gas reserves around the world ensures a stable supply of raw materials, which is fundamen- Loop Line
Yamanashi Pref. Chiba-Kashima Line
tal to providing a stable long-term supply of city gas to customers. Tokyo Line Yokohama
Line Tokyo Bay
Submarine
Tokyo Gas Baypower
Line
Chiba Line II
Kawasaki Natural Gas Power Generation
New Negishi Line Keihin Line
Sodegaura LNG
Pipeline Network Development to Meet Demand Growth and Service Area Expansion Kanagawa Pref. Tokyo Gas high-pressure pipelines (existing)
Terminal Tokyo Gas high-pressure pipelines (planned)
Other companies’ high-pressure pipelines
Tokyo Gas Yokosuka Power
We are developing our gas pipeline network to meet customer needs and expand the use of city gas. Our high-pres- Chiba Pref. Tokyo Gas Group service areas (city gas)
sure pipelines in the Tokyo metropolitan area stretch to a total length of about 960 kilometers. In addition, construction Total length of pipelines Sales and service network
64,545km
(Tokyo Gas LIFEVAL, Enesta, and Enefit)
is underway on the Ibaraki Line, scheduled to start service at the end of fiscal 2020. We are building this high-pressure 静岡県 Negishi LNG Terminal Ohgishima LNG Terminal Tokyo 83 Saitama 20 Gunma 7 Tochigi 1
Kanagawa 45 Chiba 6 Ibaraki 8
pipeline to improve supply stability and expand the transportation capacity of the entire network through a looped net- (as of the end of March 2020)
Ohgishima Power (as of April 1, 2020)
work of 7-MPa high-pressure pipelines. Moreover, we are laying medium and low-pressure local distribution pipelines
while ensuring supply stability to secure demand in areas where we already supply city gas and to seek new customers
in the northern Kanto region and other areas with vigorous demand. As we continue to expand our transportation
■ Expansion Plan for Main Supply Infrastructure
capacity for city gas through these initiatives, we will pursue even higher management efficiency to become a stream-
lined and powerful network operator. Purpose Line Section Period
We continually provide infrastructural personnel with the training and skills development opportunities needed to Expansion of wide-area infrastructure Ibaraki Line Hitachi City-Kamisu City Fiscal 2020
ensure stable gas supply. This includes the fiscal 2020 continuation of efforts to reinforce the inspection of high-pres-
sure gas pipelines, key medium-pressure routes, receiving facilities served by other companies, and other important
supply facilities. It also includes enhancing and training our teams that implement backup operations during emergen-
cies.

Contribution to
Initiatives at the Supply Control Center Periodic Gas Leak Inspections
The Supply Control Center centrally monitors and controls city gas pro- In accordance with the Gas Business Act, we conduct periodic inspections to ensure the early detection of gas leaks
duction and transportation facilities in the Tokyo metropolitan area 24 from pipes buried under roads. We carry out repairs promptly at any locations where leaks are detected. We comply
hours a day, 365 days a year. Using a highly reliable dedicated wireless with the Gas Business Act and related laws and regulations and notices when we plan, conduct, and manage periodic
transmission network, the center collects data on the operational status inspections. In addition, we plan and implement our own ongoing gas leak inspections over and above the legally man-
of city gas production and supply facilities in real time and accurately dated periodic leakage inspections so our customers can use our services safely.
controls various operational parameters in order to ensure the stable
transportation of city gas. While accounting for the impact of periodic Patrolling High-pressure Gas Pipelines
regular inspections and maintenance of LNG terminals and high-pres-
sure pipelines, it regulates the gas feed for transportation service High-pressure gas pipelines are the arteries for delivering city gas from
clients, the production volume of manufacturers (LNG terminals, etc.), Supply Control Center our four LNG terminals to the Tokyo metropolitan area and the rest of
pressure at governor stations, and gas holder storage and withdrawal, the Kanto region. We go to great lengths to ensure the stable transpor-
among other parameters. tation of city gas and use the latest equipment for maintaining and
In the event of a disaster, the center collects information, assesses the extent of the damage, and implements ini- managing these pipelines. One important effort is to conduct periodic
tial response measures to prevent secondary disasters such as a suspension of gas supply. Also, in cooperation with patrols along routes above high-pressure gas pipelines.
the Cabinet Office and the Tokyo Metropolitan Government, the center works to prevent the damage from expanding During the patrols, we check whether any businesses are imple-
by sharing damage information through dedicated communications terminals installed at the center and discussing menting construction work above buried gas pipelines without inquiring
response measures through teleconferencing. with Tokyo Gas in advance. We also look for any road cracks, depres-
sions, or other damage that may affect gas pipelines. The patrols
Route Patrol
include inspecting gas supply equipment and confirming that the pres-
Transportation Service in Response to the Growing Number of Switch Applications sure regulators which adjust gas pressure and the valves which shut off
gas flow are functioning properly. By conducting daily route patrols with
We established the Transportation Service Center in response to the growing number of switch applications. The these extensive inspections, Tokyo Gas secures safety with even
center has built a system to accept applications for transportation service using the company’s gas pipelines and for greater certainty.
billing of fees after the transportation service contract begins, and thus helps the growing number of new gas retailers
to operate smoothly. We maintain the neutrality of the center’s operations through features designed to treat all gas Highly Efficient Transportation
retailers fairly. These include physical isolation of the office to ensure appropriate management of information on gas
retailers, and prohibition of the use of transportation service-related information for other purposes. When electricity is supplied from a power station to offices and residences, as much as 60% of the energy is lost due
to exhaust heat and transmission, which means that only about 40% of the primary energy is actually supplied. In con-
trast, city gas, which is produced by vaporization at LNG terminals, is directly transported to consumption areas
Maintenance of Gas Pipelines through pipelines, and thus requires no energy conversion and results in no energy loss during transportation.
Replacement of Aging Gas Pipes, etc.
Given that we deliver city gas to customers via gas pipelines, we recognize the
importance of pipeline maintenance.
Each of our Pipeline Network Centers formulates every year a prioritized
replacement and upgrade plan for the aging gas pipelines and other facilities it man-
ages, and thoroughly implements measures to ensure pipeline safety.
In an ongoing effort to deal with aging underground house gas pipes (galvanized
steel pipes) at buildings that are a high safety priority, we continue informing cus-
tomers of the need for replacement and working toward completing all upgrades by
fiscal 2020, as much as possible. We are also negotiating with public facilities on the
need to upgrade their aging pipes, also with the goal of completing work by fiscal
2020.
Replacing an aging gas pipe

Contribution to
Delivering Gas Safely Research on Earthquake and Disaster Preparedness of Gas Supply Infrastructure
Highly Safe Pipelines and Gas Holders We conduct research and development on ways to protect pipelines and other gas supply infrastructure from earth-
quakes and other disasters so customers can use gas safely. Testing with the aid of a 3D shaking table, which
City gas supply facilities utilize materials and design methods with superior earthquake resistance based on the stan- simulates ground motions from an earthquake as strong as the 7.3-magnitude Great Hanshin-Awaji Earthquake in
dards set by the Japan Gas Association. Among the supply facilities, gas holders and high-pressure and 1995, allows us to assess the safety of the various equipment that comprises the gas supply infrastructure. We use
medium-pressure gas pipelines incorporate numerous safety technologies, with a structure that can withstand ground numerical analysis simulation, which simulates real-world phenomena on computers, to conduct seismic performance
deformation during earthquakes. Low-pressure gas pipelines are also highly durable, and use materials with a flexible assessments that take into account the complex deformation behavior of underground pipelines.
structure. The knowledge gained from this research has been applied to our own measures to protect gas supply infrastruc-
ture against earthquakes and to similar efforts across the entire gas industry. Through such initiatives, we will continue
Technologies that Sustain the City Gas Service Business conducting research and development to contribute to improving the earthquake resistance of the gas industry as a
whole.
In developing our expertise, Tokyo Gas conducts research and development focusing on technologies related to com-
bustion, heat transfer, and fluids, which are all essential for balancing energy conservation and safety in using gas;
technologies for assessing materials and seismic capacity required for ensuring the safety of infrastructure, such as
pipeline networks; and gas analysis technologies for maintaining the high quality of the gas supplied to customers.
In the event of an accident caused by a natural disaster or faulty gas appliance, engineers with expertise in rele-
vant fields respond quickly to investigate the cause and take the necessary measures to prevent the recurrence of a
similar accident or equipment failure. We work to develop and improve various methods for pipeline construction,
maintenance, and management for further improvements in the safety and performance of pipeline construction work.
As an industry pioneer, we contribute to improving the safety of gas pipelines and advancing the entire gas industry by
actively introducing the fruits of our efforts to other gas utilities and supporting their introduction.
As a gas supplier, we must maintain both basic and expert knowledge regarding gas itself and regarding gas Testing seismic resistance with a 3D shaking table Pipeline deformation behavior assessment using nu-
merical analysis
supply facilities and gas appliances at a higher level than anyone else in order to support customers in the safe use of
gas. Tokyo Gas will continue to refine our system for passing on basic technologies that are indispensable for cus-
tomer safety and security as we seek to deepen and broaden our technologies.

Contribution to
Emergency Response
Earthquake Disaster Countermeasures
Quick Shutdown of Gas Supply to Prevent Secondary Disasters
Tokyo Gas works on earthquake disaster preparedness under the three pillars of prevention, emergency, and recovery
so that customers can use gas safely and conveniently 24 hours a day, 365 days a year. We strive to minimize the In preparation for a major earthquake, we have developed systems to locally shut off gas supply to individual homes and
impact on customers in the event of a disaster. buildings. For example, our gas meters for homes are equipped with safety devices that automatically shut off the gas
supply when they detect earthquakes measuring 5 or greater on the Japanese seismic scale.
Also, all the approximately 4,000 district pressure regulators in our service area are equipped with seismographs to
❶ Prevention ❷ Emergency Response ❸ Recovery shut off gas supply automatically at each district pressure regulator when a major earthquake is detected. Gas supply can
Highly earthquake-resistant Quick shutdown of gas supply to Safe and swift restoration of also be shut off remotely. Our disaster-prevention system facilitates the remote shutoff of gas supply throughout the entire
facilities prevent secondary disasters gas supply region.
Moreover, by dividing the gas pipeline network into small blocs, the system minimizes the inconvenience resulting from
Minimize potential damage by continuing to We have systems for shutting off gas sup- We reduce the time it takes to restore gas the shutoff of gas supply to unaffected areas.
further strengthen earthquake/tsunami ply to individual buildings and for remote supply in affected areas by leveraging IT
countermeasures for critical facilities. shutoff of area gas supply. systems to their fullest and streamlining re-
covery operations.
Topic
SUPREME Ultrahigh Density Real Time Earthquake Disaster

Prevention System
Tokyo Gas’s SUPREME earthquake disaster prevention system
uses densely installed seismographs. The system is capable of
collecting earthquake data at about 4,000 locations, remotely
shutting down district pressure regulators, and estimating
damage on gas pipelines in order to monitor district safety.
Within about five minutes after a major earthquake, the system
identifies damage based on data measured by seismographs. In
The three pillars of earthquake and disaster countermeasures: prevention, emergency about ten minutes, the system swiftly ensures safety by remotely
response, and recovery. operating district pressure regulators and suspending gas supply
to areas where major damage is expected.
Prevention
Highly Earthquake-resistant Gas Production and Supply Facilities
Locations of seismographs in the Tokyo Gas service

While reinforcing LNG tanks, gas holders, gas pipelines, and other facilities themselves, we also implement multiple layers of
area and intensities measured in the southern Kanto re-
safety measures for our gas production and supply systems. Main facilities are designed to withstand earthquakes as pow- gion during the Great East Japan Earthquake on March
erful as the 7.3-magnitude Great Hanshin-Awaji Earthquake in 1995 and the 9.0-magnitude Great East Japan Earthquake in 11, 2011
2011.

Contribution to
Recovery Topic
Restoration Response to the 2018 Osaka Earthquake

Safe and Swift Restoration of Gas Supply On June 18, 2018, an earthquake centered on northern Osaka Prefecture resulted in gas supply suspensions
across the region. The Tokyo Gas Group supported work to restore the city gas service. We set up a local task
Tokyo Gas strives to restore gas supply as soon as possible to resolve inconvenience in areas where service has been sus- force that day and dispatched about 1,200 personnel to aid restoration operations, working together with Osaka
pended. We make full use of equipment, materials, and systems prepared and maintained at all times while cooperating Gas Co., Ltd. and other gas utilities. As a result, service was restored to all affected customers on June 24, six
with other gas utilities nationwide for quick recovery. Furthermore, from fiscal 2014 we began introducing a system for days after the quake. Our group-wide support included efforts by partners such as Tokyo Gas LIFEVAL, Enesta, a
remotely operating district pressure regulators toward realizing same-day gas supply restoration in areas with no earthquake gas equipment installation company, and a mapping company. The entire Tokyo Gas Group stands ready to do
damage. Tokyo Gas is presently moving forward with the full-scale introduction of this system. everything possible to restore service swiftly in response to future disasters.
Post-disaster Relief and Support System
Drawing lessons from relief activities after the 1995 Great Hanshin-Awaji
Earthquake and the 2007 Niigata Chuetsu Offshore Earthquake, we have
deployed mobile gas generators (large PA-13A) to hospitals and other
high-priority customers to provide an emergency gas supply in the event
that regular service is disrupted by a disaster. These mobile generators
were put into action in the wake of the Great East Japan Earthquake in
2011. We continue to provide training using the actual equipment to
ensure that it can be operated properly when needed. Workers restoring gas service Personnel in a field shelter compile data on reopened
We have also made arrangements with gas utilities nationwide for valves
them to dispatch personnel, equipment, and supplies to one another via Mobile gas generator
the Japan Gas Association to aid recovery in the wake of a major disaster.
The Gas Service Restoration Map shows the progress of gas supply restoration Disaster Preparedness
We have developed and operate the Gas Service Resto- We have formulated a business continuity plan and built a disaster prevention system against the risk of a major earth-
ration Map, an online map that customers in our service quake in the Tokyo metropolitan area.
area can access to view the status of gas supply sus-
pensions and restoration operations following a major Business Continuity Planning
earthquake. The map is color-coded for easy under-
standing. We regularly review all of our more than 600 operational procedures to prioritize our disaster response actions, so that we
When a major earthquake results in a gas service sus- can efficiently shut off gas supply to prevent secondary disasters while continuing to safely supply less affected areas.
pension, the map displays the progress of restoration in the When the gas supply to an area is interrupted, we promptly assign personnel to recovery operations and take
affected areas using different colors for each level. Cus- other company-wide actions to restore service as quickly as possible.
tomers can check the suspension/restoration status of Gas Service Restoration Map
their residence or building by manually zooming in or by Establishment of a Backup Center
entering their address in a search bar.
Our systems are operated in a data center that meets high earthquake resiliency standards. We have also established
a backup center in case of a major disaster. The backup center maintains systems concerning customer information
and emergency safety operations, as well as extra equipment and data backups for swift restoration of services. Emer-
gency drills are conducted regularly, and redundancy is built into the power supply and communication systems to
minimize the impact on customers during an emergency.

Contribution to
Comprehensive Disaster Prevention Drills

Ensuring Customer Safety
We conduct comprehensive disaster prevention drills each year to fur-
ther strengthen of our disaster response capabilities. These exercises
are intended to verify that all Emergency Response Organization teams Our commitment to safety
are capable of acting in accordance with the guidelines to provide an
initial response, facilitate smooth transition to recovery, and ensure Securing customer safety is our fundamental mission as an energy company. To fulfill this commitment, we have estab-
effective collaboration with other gas retailers. lished a safety management system led by top management, and we strive for customer safety and security by
periodically inspecting customer gas equipment and by operating an emergency dispatch system 24 hours a day, 365
days a year.
Emergency Response Organization meeting during a

comprehensive drill Safety Management System
Disaster Response System
Our safety management system rests upon our firm belief that ■ Safety Management System
We operate an integrated system for monitoring the real-time status of safety must be at the heart of our duty as an energy company and
Safety Committee
our disaster response activities. This enables all employees to share must directly involve top management. This organization is Chair: President
accurate information and swiftly take appropriate action to minimize headed by the Safety Committee, which is chaired by the Presi-
damage. Earthquake data collected by our SUPREME system is sent to dent and is tasked with coordinating and promoting safety
employees’ mobile phones within minutes of an earthquake. This measures. It also includes the Safety Promotion Committee, Safety Promotion Committee
system can also be used to confirm employee safety and deliver chaired by the Chief Executive of the Pipeline Network Company, Chair: Chief Executive of Pipeline Network Company
instructions on reporting for duty during an emergency. We also share as well as several subcommittees to ensure agile response to var-
our earthquake data with local and national authorities to aid their ious safety issues.
disaster operations. Subcommittees
The Disaster Information Station site on the Tokyo Gas

intranet
Safety System
We operate an emergency dispatch system 24 hours a day, 365 days a year to deal with gas leaks and other problems
that may arise. This comprehensive system is designed to respond to all situations to ensure the safety of our customers.
■ Safety System Gas leaks or
other
incidents
Contact & advice

Customers Station 24
Automatic reporting, remote shutoff
Reporting Reporting Contact
Safety advice
Customer Center Receiving Safety Command Center

reports
Issuance of emergency
Hotlines dispatch instructions
Instructions
Fire department Police
Cooperation via an information
network Dispatch
Gaslight 24 Dispatch
site
On 24-hour standby in case of an
emergency

Contribution to
Safety Command Center Improving the Quality of Field Service and Passing on Skills
Any report of a gas leak to a Tokyo Gas customer center or other office We regularly hold exhibitions on emergency safety techniques and skills
is immediately relayed to the Safety Command Center. This center as one way to strengthen our ability to provide customers with safe,
accurately obtains information regarding the situation and provides secure, reliable, and convenient service. Designed to enhance the qual-
safety advice to the reporting party. Gaslight 24 personnel immediately ity of our emergency safety operations and pass on skills to each new
rush to the gas leak site from their respective bases after receiving generation of employees, these exhibitions are opportunities for teams
instructions from the center. We have also established police and fire representing Tokyo Gas and its partners to demonstrate their everyday
department hotlines to facilitate cooperation. skills, and thereby inspire one other and further hone their techniques.
In fiscal 2019, 380 people attended, including employees from other
gas service companies and gas retail companies. The participants
Safety Command Center
shared knowledge and insights as they demonstrated their techniques Skills exhibition
Gaslight 24 and skills through competitions and role-playing. Through these efforts,
we endeavor to raise awareness and ensure safety, security, and reli-
Gaslight 24s are 24-hour emergency dispatch bases capable of ability for customers.
responding immediately to a gas leak or other emergency. Approxi-
mately 600 personnel specialized in emergency safety response are
stationed at 50 sites within our service area. They are on call around the
clock and dispatch personnel swiftly in accordance with instructions
from the Safety Command Center.
Emergency vehicles are equipped with a mapping system that can
instantly display gas pipelines and facilities at the site.
Gaslight 24 emergency vehicle
Periodic Safety Inspections of Gas Equipment

Under the Gas Business Act, the Tokyo Gas Group periodically inspects gas equipment at all customer sites at inter-
vals mandated by law. As a general gas pipeline business operator, we check for gas leaks on customer premises. As
a gas retailer, we visit customers to inspect gas appliances as well as air supply and exhaust equipment. In addition,
we recommend the installation of gas alarms as necessary, and provide contact information for occasions when an
industrial ventilation alarm is activated.
As part of our commitment to customer safety, we will continue to enhance inspector training and make other
efforts to maintain and improve the quality of our work.

Contribution to
Measures for the Product Safety of Gas Appliances

Enhancing the Safety of Gas Appliances
Measures to Improve the Quality of Gas Appliances
To make sure customers are able to safely use gas equipment and appliances, we conduct legally mandated periodic We have established quality assurance and response units tasked with addressing gas appliance failures and acci-
safety inspections of gas equipment without fail. We also provide customers and appliance manufacturers with infor- dents by swiftly identifying the causes and formulating response measures.
mation on safe use. In these and other ways, we provide both tangible and intangible support for ensuring safety. In the event of any gas appliance failure that requires the identification of a technical cause or results in an acci-
dent, we strive to resolve customer concerns by immediately investigating the cause and taking the necessary actions
in cooperation with the manufacturer. We also share with manufacturers the insights gained from analysis of appliance
Launch of Voluntary Action Plan on Product Safety failure causes and repair data so that this information can be used to prevent recurrence and improve quality in future
products.
In accordance with the Consumer Product Safety Act, we have formulated the Tokyo Gas Voluntary Action Plan on For example, all balanced-flue bath boilers are equipped with safety devices to prevent irregular ignition caused by
Product Safety to fulfill our responsibility as a company that repairs, installs, and sells household gas appliances. Our improper handling and prevent the boiler from being left on. Also, some of our popular models use an alert light or
aim is to ensure product safety and foster a culture of product safety. remote control error message to remind the user that the equipment has to be checked when it has exceeded its oper-
Under this plan, we strive to ensure and improve safety to meet the needs and expectations of society. Moreover, in ating life. These and other safety features reflect our ongoing efforts to advance safety measures together with the
our drive to promote a culture of gas appliance safety, we post important notices on the use of household gas appliances industry.
on our website to enable customers to quickly find important, accurate information on the correct use of products. We
also post bulletins on recalls and reported problems so that customers can use their household appliances safely. Improving Gas Appliance Safety and Convenience
The entire Tokyo Gas Group is committed to acting promptly and appropriately to ensure safety and improve the
quality of gas appliances under our three pillars of safety, security, and reliability. The Japanese gas industry—gas energy suppliers and gas appliance manu-
facturers and sellers—voluntarily established standards for all household
gas stoves*1 in April 2008. As an industry, we are collectively making gas
stoves safer by providing standard safety functions to prevent flame failure
Tokyo Gas Voluntary Action Plan on Product Safety Launched on November 7, 2007
and the overheating of cooking oil, and to automatically close burners which
Tokyo Gas defines the following Voluntary Action Plan on Product Safety to ensure product safety and establish users forget to turn off.
a culture of product safety, thereby strengthening our group values of “Safety, Security, and Reliability” in our Since even before those standards were set, Tokyo Gas has been a
role as a company that sells, repairs and installs home gas appliances. pioneer in sales of highly safe gas stoves.
We have also been selling alarms that detect and warn users of a gas
1. Compliance with laws leak, carbon monoxide, or fire. Recently, we have begun selling models with “Kaiteki Watch” Alarm with nightlight
We shall comply with laws and regulations concerning product safety, formulate in-house voluntary standards for repair
other value-added functions for daily life. These include models that can comfort sensor function
and installation work, and strive to ensure product safety.
detect changes in room temperature and humidity to prevent heat stroke
2. Establishment of a product safety promotion system and excessive dryness, and alarms that also serve as a nightlight during
We shall improve our company’s product safety promotion system to ensure product safety. power outages.
3. Risk reduction of product-related accidents *1 Excluding single-burner tabletop stoves.
We shall contribute to reducing the risk of product-related accidents by sending feedback on product-related accidents
and problems that come to our attention to the manufacturers and importers of gas appliances.
4. System for collecting and transmitting information on product-related accidents

Whenever we learn of a product-related accident we will promptly forward the information to senior management and
related departments in the company, as well as to manufacturers and import companies.
5. Maintenance and enhancement of product safety

We shall promote awareness and disseminate information to our customers on the proper use of gas products, follow-up
on questions from customers on product safety and commit to the cultivation of a culture of product safety.
6. Cooperation with manufacturers and importers

Whenever manufacturers or importers recover products due to recalls or other reasons, we shall cooperate with them to
efficiently facilitate product recovery.

Contribution to
Promoting Switchover to Safer Appliances

Development of the Electric Power Business
Tokyo Gas has been encouraging the switchover to safer appliances since January 2007. We use direct mail and peri-
odic safety inspections of gas equipment to recommend early switchover to customers using water heaters or bath
boilers not equipped with devices to prevent incomplete combustion. This has helped to bring down the number of Japan’s energy landscape has undergone dramatic changes in recent years, including a rise in expectations for the role
such appliances in our service area from about 160,000 at the start of the replacement campaign to 12,896 at the end of natural gas in the wake of the Great East Japan Earthquake, and the full-scale deregulation of the electric power and
of March 2020. gas retail markets. Against this backdrop, the Tokyo Gas Group is developing its electric power business in the belief
We will continue advancing these and other safety improvement so that customers can use their gas appliances that providing a stable and affordable supply of energy answers critical expectations of society.
with peace of mind.
■ Progress in the Switchover to Safer Appliances

Expansion of Competitive Power Sources
Air supply and Number of units targeted for Number of target units
Target appliances
exhaust type replacement at campaign start remaining at end of FY2019
Building an Optimal Portfolio of Power Sources
Small water heaters 37,000 2,096
Open-type gas
appliances We recognize that it is now more important than ever before to provide a stable source of electricity, taking into
Wire mesh stoves 4,200 396
account major changes in the energy landscape such as power and gas system reforms, and growth in our sales stock.
Semi-closed-type
Conventional flue-type water heaters and bath To answer that need, we must secure stable power sources, and thus we are establishing an optimal power source
boilers / forced exhaust-type water heaters 120,000 10,404 portfolio that combines our own power sources with power purchased from other companies.
gas appliances
(with downdraft diverters)
Total 161,200 12,896

Contribution to
Expanding Power Sources Stable Power Generation
Tokyo Gas is advancing the construction of natural gas-fired power plants toward reinforcing the foundations of our The Tokyo Gas Group’s thermal power plants are fueled by natural gas produced at our LNG terminals. These power
electric power business. In this construction, we realize stable supply by (1) locating power plants close to demand plants maintain a stable supply of electricity through operational and monitoring activities as well as daily checks and
areas, (2) using state-of-the-art, high-efficiency combined cycle power generators to reduce the load on the environ- periodic inspections. Capitalizing on expertise acquired in the gas service and power generation businesses, we will
ment, and (3) locating power plants near our LNG terminals to achieve efficient and stable management maximizing supply more affordable electric power while doing our best to ensure safety and stable supply and address environ-
synergies. mental concerns in our efforts to meet social demands and expectations as a total energy service company.
With the receipt, from October 2019, of all the electric power generated by the Moka Power Plant operated by
Kobelco Power Moka, Inc. (a subsidiary of Kobe Steel, Ltd.), the Tokyo Gas Group’s power sources are now as follows:
Tokyo Gas Baypower Co., Ltd. (generating capacity of approx. 100,000 kW, Tokyo Gas equity ratio 100%), Tokyo Gas
Yokosuka Power Company, Ltd. (240,000 kW, 75%), Kawasaki Natural Gas Power Generation Co., Ltd. (840,000 kW,
49%), Ohgishima Power Company, Ltd. (1.22 million kW, 75%), and Kobelco Power Moka, Inc. (1.25 million kW, 0%).
With this structure, our own power source capacity, in terms of equity ratios, has expanded to around 3 million kW.
Anticipating future system design requirements and the market environment, we will continue to establish an optimal
portfolio to secure power sources on the scale of 5 million kW in the 2020s.
■ Tokyo Gas Group’s Major Power Sources (as of March 2020)
Major natural gas-fueled thermal power stations

Hitachi LNG Terminal
Kawasaki Natural Gas Power Kobelco Power Moka, Inc.

Generation Co., Ltd.
420,000kWx2 Generating capacity 1.25 million kW
Generating capacity
840,000kW Note: Construction by Kobe Steel, Ltd. .
Tokyo Gas concluded a contract to receive
Tokyo Gas equity ratio 420,000kW the electricity.
Ohgishima Power Co., Ltd.

407,000kWx3
Generating capacity
1.22 million kW Ohgishima LNG Terminal
Tokyo Gas equity ratio 920,000kW Sodegaura LNG Terminal
Negishi LNG Terminal
Tokyo Gas Baypower Co., Ltd.

100,000kWx1
Generating capacity
Tokyo Gas Yokosuka Power 100,000 kW
Co., Ltd.
240,000kWx1 Tokyo Gas equity ratio 100,000 kW
Generating capacity
240,000kW
Tokyo Gas equity ratio 180,000kW

Contribution to
■ Tokyo Gas Group Overseas Operations
Overseas Business
Main Overseas Midstream and downstream Upstream business
Locations business projects projects
Overseas Business 1 Paris Representative Office 1 GWHAMT 12 Cove Point LNG 1 Darwin LNG
2 Hanoi Representative Office 2 EPEC 13 Petrobangla 2 Ichthys LNG
3 Ho Chi Minh City Representative 3 Gas Malaysia 14 Nong Fab LNG terminal 3 Pluto LNG
By making use of our strengths and performance record in the LNG value chain to focus on the development of the Office 4 PRA 15 Yung An LNG terminal 4 Gorgon LNG
LNG infrastructure business in Asia, where the demand for natural gas is rising, the Tokyo Gas Group is contributing to 4 Bangkok Representative Office 5 PVGD 16 Toray South Carolina 5 Queensland Curtis LNG
5 Kuala Lumpur Representative Office 6 LNG Vietnam 17 Toray Malaysia 6 Eagle Ford Shale Gas
the access to energy in Asia. We are also working to expand renewable energy sources overseas. 6 Jakarta Representative Office 7 Bajio 18 Panasonic Malaysia 7 Castleton Resources
7 Manila Representative Office 8 MT Falcon 19 One Bangkok 8 Barnet Shale Gas
8 Tokyo Gas Asia Pte. Ltd. (Singapore) 9 Tres Mesas 3 20 Yakult Indonesia
■ Overview of Our Overseas Business
9 Tokyo Gas Australia Pty. Ltd. (Perth) 10 Trompezon Persada Pt
10 Tokyo Gas America Ltd. (Houston) 11 Birdsboro
Production / Procurement Transportation Production Sales
11 TGES America Ltd.
12 Gas Malaysia Energy Advance Sdn.
Upstream Midstream / Downstream Bhd. (GMEA) 7 Castleton Resources
13 TGES (Shanghai) LNG Engineering
Co., Ltd.
Mexico 14 Bangkok Smart Energy
Vietnam 2 EPEC 8 MT Falcon
Natural gas-fueled power
North America Gas distribution
generation
Shale gas development
Thailand
Indonesia
Gas distribution
generation 1
Tokyo Australia
Gas Liquefaction and shipping 7 11
of natural gas North America
Thailand 8 12
generation
Gas distribution 19 13 6
11
16
13 10 8
1 2 15
4 14 6 2 7 9 10
3 7
・
Mexico
Malaysia
Renewable energy power
Gas distribution 14 5 5
generation 17
18 8 4 12
3 6 20 1
Thailand
LNG receiving terminal
U.S.A 4 2 5
Energy services 3
FEED*1 & PMC*3 13
9
Bangladesh
Malaysia
LNG receiving terminal
FS & Engineering*2
Energy services 2 15
13
TGES
19 6
1 2
Taiwan Thailand 4 14 Overseas Locations Main Projects
7
・
10 28
LNG receiving terminal District cooling & power
FEED*1 distribution 14 3
17 5 countries Projects
18 5 (as of the end of March 2020)
Indonesia 12
Energy services 3
8
4
*1 Front End Engineering Design Upper row: region
*2 Feasibility study & engineering Lower row: business 6 20
*3 Project management consulting

Contribution to
Building Energy Infrastructure in Southeast Asia Boiler Energy Service in Indonesia
In Southeast Asia, demand for natural gas is projected to rise along with the region’s economic growth. To meet this In February 2020, Tokyo Gas Engineering Solutions Corporation (TGES) concluded a contract to provide boiler energy ser-
growing demand, Tokyo Gas will collaborate with leading local companies to accelerate business development focused vice to the PT Yakult Indonesia Persada factory in Sukabumi, West Java Province, together with PT Mitsubishi UFJ Lease &
on midstream and downstream operations. We will leverage our technology and expertise to popularize the use of LNG Finance Indonesia and PT Miura Indonesia. This boiler energy service, which is the first project by the three companies,
as an environmentally friendly energy source and to contribute to the construction of infrastructure. packages the installation of highly efficient boilers with no initial capital expenditure by the customer together with compre-
hensive maintenance services, energy management support, and boiler efficiency guarantees. The service grasps the details
FY2019 Results of energy usage and realizes operational improvements to achieve further energy conservation, stable boiler operations, and
management efficiencies that are difficult to achieve with regular boiler replacement. By providing boiler energy service to
wide-ranging customers in the future, we will contribute to industrial growth and the reduction of environmental load in Indo-
Taiwan (Yung An) LNG Receiving Terminal Expansion Plan nesia.
Tokyo Gas Engineering Solutions Corporation (TGES) was awarded a contract from the Republic of China (Taiwan) state-
owned petroleum and gas company CPC Corporation to conduct the Front End Engineering Design (FEED) for an Renewable Energy Initiatives
expansion project of the Yung An LNG receiving terminal, and implemented the FEED services. Because Taiwan has a
policy of increasing its percentage of natural gas-fired thermal power plants due to environmental concerns, the demand for To advance toward net zero CO2 emissions on a global scale, the Tokyo Gas Group is engaged in efforts to expand the
natural gas is expected to increase in the future. By receiving this FEED contract as part of this expansion of the LNG scale of renewable energy power sources overseas. We aim to handle 5 million kW of renewable energy power sources
receiving terminal, the Tokyo Gas Group is contributing to the development of the local energy infrastructure, and to the in 2030.
conservation of the environment.
FY2019 Results
The First Urban District Cooling Project in Thailand (One Bangkok)
In January 2020, Tokyo Gas Engineering Solutions Corporation (TGES) Renewable Energy Project in Mexico
concluded a utility development contract with One Bangkok Co., Ltd. to
supply district cooling and power to the One Bangkok redevelopment In April 2019, Tokyo Gas agreed to invest in a renewable energy joint ven-
project in Bangkok, Thailand via Bangkok Smart Energy Company Ltd. in ture with the French energy company ENGIE. We will acquire 50% of a
which TGES has invested. This project will construct Thailand’s first urban joint venture established by ENGIE to develop and operate renewable
district cooling center in a redevelopment area in central Bangkok, and energy projects in Mexico, and engage in business together. The joint ven-
supply cooling and electricity to a total of 16 buildings including offices, ture is scheduled to own six renewable energy power generation projects
hotels, residences and commercial facilities over a period of 30 years. By comprising two onshore wind farms and four solar power plants with a
realizing optimal supply from efficient operation of facilities based on cool- combined electricity output of 899,000 kW. Tokyo Gas recently completed
ing demand projections, TGES is contributing to environmentally friendly Conceptual drawing of One Bangkok. its investments in two of the projects: the Tres Mesas 3 wind farm and the
and comfortable urban development in Thailand. Trompezon solar power plant. All six projects are scheduled to begin com-
mercial operations by 2020. Wind farm (Tres Mesas 3)
LNG to Power Project in Vietnam The Mexican government is seeking to raise the ratio of clean energy
in Mexico to 35% by 2024. The Tokyo Gas Group will help reduce Mexi-
In January 2020, Tokyo Gas signed a Memorandum of Understanding with Petrovietnam Power Corporation regarding the co’s carbon footprint through this venture, which is our first participation in
development of the LNG to Power project in Quang Ninh Province in northern Vietnam and Ca Mau Province in the south. the renewable energy business outside Japan.
This project is for the unified development of LNG terminals and natural gas-fired thermal power plants. Vietnam currently
faces the challenge of securing future electric power sources needed to stay abreast with economic growth. We are con-
tributing to energy access in Vietnam utilizing our LNG procurement and LNG terminal and power generation business
expertise.

Contribution to
Value Co-creation
■ Overview of Residential Monitoring Services (Home and Family Monitoring)
Lifestyle Services
Overview of Residential Monitoring Services
(Home and Family Monitoring)
Tokyo Gas flexibly combines diverse products, technologies, and services, proposes solutions to various challenges Customers enjoy peace of mind because they can confirm the safety of their homes and families!
affecting individual lifestyles or local communities, and creates new value together with all types of stakeholders. Check whether
Check door locks Check door locks open or closed
Door lock sensor Check whether Window sensor
open or closed
Door sensor
Services That Provide Peace of Mind
Our “Always Peace of Mind” and “Always Home Services” services bring peace of mind to customers with 24/7
response to problems with gas equipment, plumbing, and door locks. We also provide digital technology-driven ser- Communication
s
dongle
vices that help customers watch over their homes and families.
■ Always Peace of Mind Service
With this service, Tokyo Gas provides customers who pay a monthly fee with on-site repairs any number Home gateway
Confirm return of Confirm return of
of times for any number of household city gas appliances and hot water terminal devices produced by family members family members
Gas Equipment
Japanese manufacturers. The service also includes subsidizing part of the cost when customers pur- Return confirmation sensor Return confirmation sensor
Special Support
chase replacement appliances. In June 2020, we added an optional warrantee covering electric air
conditioning repairs, in addition to gas equipment.
Smartphone and
Tokyo Gas provides on-site repair services with no dispatch fee so that Tokyo Gas service customers other devices
Gas Equipment Repairs can request repairs without concern when their city gas water heaters or kitchen stoves break down.
* This service will be terminated at the end of September 2020.
When unexpected problems occur with plumbing or door locks, for example, Tokyo Gas staff respond
Emergency Home Assistance 24/7 to ease customer concerns. Customers have expressed their gratitude for our quick response to
plumbing problems and for providing free service.
Tokyo Gas also responds to problems with electricity. We offer services designed for our electricity
Response to Electricity
Problems customers, delivering peace of mind by responding to emergencies with not only gas but also the
electricity that powers people’s everyday life.
We alleviate daily concerns customers may have by enabling them to remotely check if gas equipment
has been turned off, or gas supply shut off, and providing automated notice when gas equipment has
Gas Monitoring
been left on. Customers can also monitor gas use by family members who live far away for any irreg-
ularities.
Residential
Monitoring With this service, customers away from home can check whether their doors are locked, whether the
Services windows are open or closed, and whether family members have returned. Customers receive
Home crime-prevention stickers for their households, and can summon security company staff to come to
and Family their homes when necessary.
Monitoring It also helps customers to unobtrusively monitor elderly family members who live elsewhere.
They can also consult with medical and nursing experts about concerns regarding the health of those
family members, such as sudden fevers other physical complaints.
■ Always Home Services*1
Always Home Services is a one-stop system to support minor home repairs, renovations, household safety measures,
and the resolution of other customer housing problems.
*1 We may not be able to meet requests that involve only installing equipment purchased by the customer. Some services are provided by affiliated com-
panies. Also, the service areas vary by service.

Contribution to
Value Co-creation
Paccho I’m Home Heat Shock Forecasts
Tokyo Gas began providing the “Paccho I’m Home” service, which works together with the Amazon Alexa* 1 cloud- Tokyo Gas has been providing heat shock forecasts*1 jointly developed with the Japan Weather Association via their
based voice service provided by Amazon.com, Inc., from February 2019. (Paccho is the mascot character of Tokyo “tenki.jp” weather forecast site since October 2017. This service calculates temperature differentials inside the home
Gas). The service can be used with Amazon Echo*2 and other devices equipped with Amazon Alexa functions. When a based on weather forecast data and presents a “heat shock risk estimate” which can be used for safe bathing prac-
customer returns home and says “Alexa. Paccho I’m Home” the device responds in Paccho’s voice, and sends e-mail tices in winter.
messages to family members to inform them that the customer has returned home and to let them know what the cus- The icon was redesigned in 2019 to boost recognition.
tomer did that day.*3 Like our residential monitoring services, Paccho I’m Home can also be used as a tool to monitor Tokyo Gas also led the launch of the STOP! Heat Shock® project as a collaborative corporate initiative in the
family members. autumn of 2018 to raise awareness of heat shock, and continues efforts to further educate the public on prevention.
This service can be used free of charge by anyone with Amazon Echo or another device equipped with Amazon *1 Forecasts are to be provided from October through March each year.
Alexa functions.
*1 Amazon Alexa is the continually evolving cloud-based construct that serves as the brain of Amazon Echo.
*2 Amazon Echo is a smart speaker operated by voice. Customers with Amazon Echo (and other devices with Amazon Alexa functions) can ask the de-
vice, from anywhere in the room, to answer questions, play music, or provide news, weather, or other information, and Alexa promptly responds.
*3 Customers respond to Paccho’s question “What did you do today?” and the answer is written in an e-mail message. (The voice recognition is not al-
ways accurate).
■ Example of usage
I see. They’ve returned home.

What did you
Alexa. They took a walk today.
do today?
Open “Paccho I’m
Home.” We took a walk.
That’s great!
Welcome back!
* Note: Amazon, Alexa, and Echo are the trademarks of Amazon.com, Inc. and its associated companies.

Contribution to
Confidential
Value Co-creation
Services That Provide Freedom from Stress ■ Overview of the Torisetsu + Home Service
By providing services that offer convenience and comfort together with security in various aspects of customers’ lives,
we bring customers a psychological sense of ease and time to spare, for a healthy lifestyle. In this effort, Tokyo Gas is
examining services that could provide new value, including joint value creation with partner enterprises.
Torisetsu×myTOKYOGAS and Torisetsu + Home
Tokyo Gas began providing a free service for the unified management of gas appliances and other household appli- タップ
Tap
ance information from the autumn of 2017 by linking the “Torisetsu*1” service for easy access to user manuals with タップ
Tap
“myTOKYOGAS.” Through this partnership, customers’ main gas appliances are automatically registered for easy
access to user manuals. When appliances break down, customers can look up the contact information for their local
LIFEVAL and Enensta service outlets at the touch of a button.
Display list of
自宅の設備が Choose just
見たい設備 the
・項目 Easily
取説を手元で check the
Tokyo Gas began providing the “Torisetsu + Home*2” smartphone app and web service to condominium operators your household equipment or item user manual for
from August 2018. We then began providing this service to rental apartment operators and homebuilders from March 一覧表示
equipment を選ぶだけ
you want to see 楽々確認
the info you need
2020, along with the establishment of a new plan. With this service, residents can easily check the user manuals to the
appliances in their residences via their smart phones. The housing business operators reduce their workload through
the paperless provision of user manuals for each residence, and eliminate the trouble of dealing with lost and damaged Housework Support Service
user manuals when tenants change. The service is also expected to improve response accuracy from the unified man-
agement of household appliance information by residence using the manager’s account. We collaborate with Actier, Inc. of the Aeon Group to provide housecleaning, home-delivered laundry, and housekeep-
*1 “Torisetsu” is a smart phone app and web service provided by TRYGLE Co., Ltd. that facilitates the integrated management of user manuals and other ing services at reasonable prices*1.
information on household appliances. *1 Tokyo Gas customers can use the service at a 10% discount from regular prices offered by Actier (as of April 2020, with some exceptions). Specifica-
*2 “Torisetsu + Home” is a service provided by Tokyo Gas on “Torisetsu” that can be used by the residents in housing where the housing business operations and pricing of the service are subject to change without prior notice.
tor has introduced this service.
■ Overview of the Torisetsu×myTOKYOGAS Service Miimi*1 App for Parents and Children to Love Books More
Survey on gas appliances Since December 2019, Tokyo Gas has been providing the Miimi smart
Repairs
phone app audio book service as a novel type of housework support.
Sales • User manuals
• Contacts for when Users can enjoy listening to narrators read picture books and chil-
breakdowns occur
Information on dren’s books, and your child’s voice can be substituted to read some
customers’ gas equipment • The nearest
LIFEVAL, etc. of the lines of a character in the story, and that version recorded to
enjoy later on. This service was jointly developed with OTOBANK, Inc.,
with which Tokyo Gas formed a capital alliance in November 2018.
Automatic The service uses OTOBANK’s publisher network to offer regularly
registration updated audio content of more than 50 picture books and children’s
on the app books, ranging from classic fairy tales to today’s popular children’s Overview of the Miimi Service
stories. * This image is from a December 2019 press release;
Household appliances you registered yourself Parents can use Miimi to casually enjoy books with their children, the content offered is updated on an ongoing basis.
or to reduce their workload when putting children to sleep.
*1 “Miimi” is a registered trademark of Tokyo Gas Co., Ltd.

Contribution to
Value Co-creation
Initiatives to Deliver Products and Services to Wide-ranging Customers

Urban Development
Tokyo Gas Web Shop
We operate the Tokyo Gas Web Shop*1 to sell gas appliances and related parts, as well as selected goods for daily At the Tokyo Gas Group, we are working for the effective use of energy through the development, utilization, and man-
use. With the service, customers can get an estimate, place an order, and pay by credit card on their personal com- agement of real estate and for safe and secure urban development that is highly resistant to disasters by making use of
puter or smartphone anytime. Those in two-income families or with small children who may find it difficult to come to our strengths as an integrated energy company.
our shop or arrange a staff visit can easily purchase products and services which improve their quality of life via our
website. For gas appliances that require installation, customers can use our online service to request an estimate, pur-
chase the product, and schedule the installation appointment. Customers can also use their Paccho points*2 (which Real Estate Development Service
accumulate with payment of gas and electricity fees, etc.) for their purchases, which also qualify for Paccho points.
*1 The use of this website is limited to customers registered with the myTOKYOGAS free Web membership service for families. We engage in real estate development primarily in central Tokyo through the use of owned land, acquisition of new real
*2 Loyalty program for myTOKYOGAS members. In some cases, depending on the type of membership, points cannot be acquired or exchanged. estate, and joint ventures with business partners.
Office Rental Business

Tokyo Gas engages in the construction, ownership, and rental management of several buildings, mainly in central
Tokyo, to provide high-quality office spaces. Examples include:
• Shinjuku Park Tower
A high-rise complex completed in 1994.
• msb Tamachi
Directly connected to the JR Tamachi Station and featuring a smart energy network and reinforcement of business con-
Tokyo Gas Web Shop Installing an appliance
tinuity plans (BCPs), with Phase I completed in May 2018 and Phase II Completed in July 2020.
• Shiba Park Building
A large-scale office building in Hamamatsu-cho and the Daimon area which has one of the largest floor areas in Tokyo.
msb Tamachi Shiba Park Building
Shinjuku Park Tower

Contribution to
Value Co-creation
Residential Leasing Business

Tokyo Gas is developing the La Tierra series of rental condominiums, primarily in central urban areas, to offer housing
that supports comfortable living. We began construction of La Tierra Nerima in Nerima City, Tokyo in October 2019 as
our first medium-scale project on land owned by Tokyo Gas, and we acquired four new buildings for rental housing
during the fiscal year.
La Tierra Toritsu-daigaku
La Tierra Nerima

Contribution to

• Customers
Stakeholder Engagement Main Expectations and Requests Main Communications Methods
• Stable supply of energy • Customer contact opportunities
• Ensuring energy and product safety and quality • Customer Center (phone, etc.)
Basic Policy • Appropriate provision of information on products and services • Visits to company museums and facilities
• Provision of environmentally friendly products and services • Events
The Tokyo Gas Group is involved with diverse stakeholders in the conduct of our business activities. • Website, social media, myTOKYOGAS
Based on our Corporate Action Philosophy and Our Code of Conduct, all Group officers and employees seek to
develop good relationships with stakeholders and to work together with society toward achieving sustainable growth.
• Shareholders and Investors
Purpose of Engagement Main Expectations and Requests Main Communications Methods
• Increase of corporate value • General Shareholders Meetings
When conducting business activities, as one judgment factor to maximize value creation in decision-making and busi- • Fair shareholder returns • Financial results briefings
ness activities, and to minimize any negative impacts, it is necessary to understand stakeholders’ expectations and • Timely and appropriate information disclosure • Briefings and facility tours for individual investors
assessments of the Tokyo Gas Group, as well as the responsibilities we should fulfill toward stakeholders. We also • One-on-one meetings with institutional investors
emphasize building up appropriate relations and partnerships with stakeholders and enhancing the transparency of our • Integrated Report, Investors’ Guide, and Newsletter for
business activities. We engage with stakeholders through interactive communication to achieve these goals. Shareholders
• Disclosure of investor relations information on the
Tokyo Gas website

Identifying Our Stakeholders
Stakeholders are organizations and individuals with some sort of interest ■ Main Stakeholders
in the decision-making or business activities of the Tokyo Gas Group. In
• Local Communities
Main Expectations and Requests Main Communications Methods
order to make our engagement more significant, we identify stakeholders Customers
from the perspectives of (1) being, or possibly being, directly or indirectly • Contribution to solving social issues in each region • Regional disaster prevention events
Share-
• Sustainable urban development • Mori Sato Umi Tsunagu (Connecting Forests, Villages and Ocean)
impacted by the decision-making or business activities of the Tokyo Gas Local holders
Communities and • Provision of information and awareness-raising on disaster Project
Group, or impacting, or possibly impacting, the Tokyo Gas Group, (2) Investors
prevention/ and the environment • School education support activities
economic, social, and environmental responsibility, and (3) providing • Support of education for the next generation • Volunteer activities by Group employees
diverse perspectives on our management, products, and services. Tokyo Gas

Univer- Group
sities and National/
Research local govern-
Institutions ments
• Government Agencies and Local Governments
Group
Employees Suppliers • Payment of taxes • Participation in policy boards, etc.
• Compliance with laws and regulations • Participation in business and industry associations
• Cooperation with public policies to solve social issues • Dialogue with local governments
Implementing Engagement
The division or base which has the closest relations with each stakeholder becomes the responsible contact and
engages with the stakeholder through interactive communication. The results of engagement are shared with related • Suppliers
divisions, and with the Sustainability Committee and other committees as necessary, efforts made for further improve- Main Expectations and Requests Main Communications Methods
ments. We make efforts to disclose information through our website and Sustainability Report, and execute the PDCA • Fair and equitable business transactions • Disclosure and sharing of Purchasing Guidelines for
cycle. We also promote understanding of stakeholder engagement among our employees through trainings, etc. • Practice of CSR procurement Suppliers. etc.
• Development of better partnerships and information sharing • Briefings for suppliers
• Surveys of CSR initiatives
• Exchanges of opinions and consultations

Contribution to
• Universities and Research Institutions

Main Expectations and Requests Main Communications Methods Efforts to Enhance Customer Satisfaction
• Collaboration and innovation in solving social issues and building • All types of joint research and information exchange
a better way of life and society
Basic Policy
Customer Service Orientation

• Group Employees
The Tokyo Gas Group believes that delivering customer satisfaction is more important than what products or services
• Job satisfaction • Workplace visits by the president we deliver to the customer. With this understanding, the Group has prescribed “customer service orientation” as our
• Human resources development • Management vision briefings
basic stance, as stipulated in Tokyo Gas Our Code of Conduct. This customer service orientation is the criteria for
• Promotion of diversity • Group newsletter and intranet
• Occupational safety and health • Health support for Group employees

decision-making and the guideline for action for all Tokyo Gas Group employees. We continue working to spread these
• Labor-management exchange of opinions and consultation
contents and become a customer-oriented corporate group.
■ Customer Service Orientation
Contacts for Stakeholders

• Management Philosophy
The Tokyo Gas Group shall maintain and enhance its trust from our customers, shareholders,
Management and society.
Philosophy
Shareholders and investors Information for shareholders and investors
Inquiries: Individual (residential) customers • Corporate Action Philosophy

Tokyo Gas Customer Center
Local service outlets Corporate Action We will provide quality products and services, and always endeavor to improve customer
Local communities
Tokyo Gas showrooms Philosophy satisfaction.
Fax service (for customers with hearing or speech impairments)
Online inquiries
Government agencies Department in charge

• Customer Service Orientation
Customer Service Orientation • Do More for Customers
Suppliers We always take a customer-centric approach to our work.
Materials Department inquiries desk
• Achieve Satisfaction that Exceeds Expectations
Employees Tokyo Gas Labor Union, compliance consultation desks We act with the customer’s point of view in mind to provide the best work that exceeds
customer expectations.

Contribution to
Customer Satisfaction Promotion Structure Surveys
We receive feedback from customers through ■ Customer Satisfaction Promotion Structure We apply the results of various surveys to our efforts to respond to diversifying customer needs.
calls to our Customer Center, opportunities for Customers ■ FY2019 Survey Results
customer contact, and various surveys. The
opinions and requests we receive are shared HDI-Japan Rating Benchmark survey
Opinions and Issues noticed
requests by employees
within the company all the way up to top man- Quality enhancement Retail electricity industry: Web support ☆☆☆ 3 stars
agement as the customer’s voice, and actively Retail electricity industry: Inquiry Desk ☆☆☆ 3 stars
Development and improvement of
incorporated into our daily improvement activi- products and services Channels for collecting
ties and in quality improvements, etc. customer feedback
JCSI (Japanese Customer Satisfaction Index)
• Customer Center
Improvement activities • Customer Contact Gas retail business 1st place in customer satisfaction
• Customer • Surveys
Satisfaction
Enhancement Committee
Committee chair (President)
• CS meetings in each department
• CS meetings at partner companies Information sharing Initiatives to Utilize Customer Feedback
Customer feedback system
Using a Database to Identify Issues
Top Partner
management Employees Companies
Customer feedback is promptly and accurately relayed to the relevant departments so they can respond quickly at the
location where the issue occurred. The information obtained through these processes is stored in our customer feed-
Customer Satisfaction Enhancement Committee back database to grasp and analyze customer expectations toward the Tokyo Gas Group and to identify issues that
need to be addressed.
At Tokyo Gas, we position boosting customer satisfaction as an important management issue, and hold meetings of
the Customer Satisfaction Enhancement Committee which comprises members of the Corporate Executive Committee Breakdown of Customer Feedback
with the President as the chair. This committee holds deliberations toward resolving issues that are difficult to solve at
individual workplaces or departments, and regarding company-wide issues. We have also established a Customer Sat- We received 8,234 items of customer feedback in FY2019. The breakdown is pre- ■ Breakdown of Customer Feedback
isfaction Enhancement Promotion Committee, mostly comprising the heads of departments which have a great deal of sented in the figure on the right. Expressions
customer contact, and we are advancing various policies so that our customers will be satisfied. The Customer Center continues implementing initiatives to broadly collect of gratitude
customer feedback, centered on opinions regarding systems (system requests). Complaints 9%
CS Meetings in Each Department
18 % (1,457) (768)
Various CS meetings are held in each department and business to listen to customer feedback and quickly respond to
customer requests. The meetings offer opportunities to grasp the current feedback from customers, discuss and imple-
System requests
ment operational improvement measures, and consider and share CS measures.
73 % (6,009)
Initiatives to Collect Feedback from Customers
Customer Center
In addition to handling questions about gas and electricity fees and contracts, the Customer Center responds to a wide
range of inquiries, including a round-the-clock responses to emergencies. We are further improving our system to
respond quickly and effectively to customer requests, while collecting opinions and suggestions from customers that
could lead to operational improvements and better services, and sharing them with the relevant departments.

Contribution to
Operations Improvement Based on Customer Feedback

Community-based Service Structure
Each department uses customer feedback for various improvement activities. We report back to customers on some of
these efforts through the Tokyo Gas website.
The Tokyo Gas Group’s Community-based Service Structure
Improvement Example 1
To meet specific needs and foster a close relationship with each cus-
• Customer feedback tomer, the Tokyo Gas Group has set up the Tokyo Gas LIFEVAL
• It’s a bother to go out to pay at the convenience store using the payment slip provided, so I want you to make arrange- network as a one-stop shop for products and services that improve the
ments for direct payments online. quality of life. As of April 1, 2020, the network comprises 30 corpora-
• Please arrange easy payment online. tions in 63 regional blocs.
• I would like to pay with the payment slip using LINE Pay Tokyo Gas LIFEVAL performs a number of tasks related to city gas
such as periodic safety inspections of gas equipment, meter readings,
• Improvement Contents opening and closing of gas valves, the sale, installation, and repair of
• The smartphone settlement services LINE Pay, PayPay, and Rakuten Bank have been added to the payment methods gas appliances, and procedures for gas and electricity service con-
with the Tokyo Gas payment slips for gas and electricity fees, etc. tracts. In addition, LIFEVAL provides information related to energy and
An event at LIFEVAL
• In addition to the traditional methods of bank transfer, credit card, and payment at financial institutions and convenience daily life, such as plumbing renovations for kitchens and bathrooms,
stores (payment slips), it is now also possible to pay via the smart phone settlement services PayB, LINE Pay, PayPay, energy conservation, and power generation, to help local residents
and Rakuten Bank. This expands customer payment methods options. enjoy safe, environmentally friendly, and comfortable lives. We hold various events in our showrooms, where we
Note: Gas and electricity fees and other payments can be made by using the smart phone apps to scan the bar code printed on the payment slip. encourage visitors to see, touch, and experience the appliances and equipment we recommend, as well as cooking
classes in which participants can experience the advantages of a gas-powered kitchen firsthand. The Tokyo Gas
Improvement Example 2 Group provides diverse services that support a comfortable lifestyle through Enesta and Enefit as well as LIFEVAL.
• Customer feedback
• It is difficult to get through on the phone to schedule a visit by the Emergency Home Assistance.
• I tend to forget the scheduled date and time when I am informed over the telephone.
• Improvement made
• In addition to telephone calls, we began using SMS (short message service) as a method to communicate scheduled
visits to customers. Customers can request communications via SMS when they register for service.

Contribution to
Realizing Interactive Communication

Dialogue with Shareholders and Investors
General Shareholders’ Meetings and Financial Results Briefings
Timely and Appropriate Disclosure of Investor Relations (IR) Information We hold the Ordinary General Shareholders’ Meeting in June of each year and financial results briefings on a quarterly
basis. These are venues for decision-making and reporting on business performance, plans, and strategies, and also
Proactive and Timely Disclosure of Business Results important opportunities for communicating with shareholders, institutional investors, and analysts. We listen carefully
to stakeholder opinions regarding company policies and results to avoid unilateral information disclosure, and strive to
We place a high priority on the timely and appropriate disclosure of information as a means to ensure sound, transpar- maintain and boost corporate value through repeated, in-depth dialogue and discussions with stakeholders.
ent management and to gain understanding and trust from our shareholders, investors, and other stakeholders. As part
of this effort, we actively disclose our business results, stock price trends, and financial status through our website and IR Events
other media and update this information on a timely basis. Furthermore, we announce all our strategies and action
plans for achieving the Tokyo Gas Group’s short-term and medium-term targets and publish progress reports and Tokyo Gas actively organizes various events for investors. In FY2019, we held six briefings for individual investors at
results each time. branches of leading securities companies, with a total of nearly 400 participants. These seminars presented explana-
tions centered on the growth strategies and shareholder returns policy in our medium-term management plan, and the
Publication of Various Reports growth strategies for our gas and electricity business in light of the deregulation of energy.
In addition, we hold individual meetings with institutional investors and analysts in Japan and overseas and
We focus on preparing various reports which are important IR tools. In FY2019, we produced the Tokyo Gas Integrated arrange facility tours for individual shareholders.
Report, Investors’ Guide, and Tokyo Gas Tsushin (shareholder newsletter), in addition to the annual securities report
and quarterly securities reports. All these publications are available at the IR Library on our website.
Fair Shareholder Returns
Realizing a Total Payout Ratio of 60%
TOKYO GAS The Tokyo Gas Group FY 2020 - 2022 Medium-term Management Plan sets a basic shareholder returns policy of divi-
INTEGRATED TOKYO GAS dends and share repurchases of around 60% of consolidated net income through the fiscal year ending in March 2023.
This is a policy to gradually increase dividends, with stable dividends as the base, while providing timely returns on
REPORT 2020 INVESTOR'S management results. We aim for higher share prices and an increased profit level to meet shareholder expectations.
GUIDE 2020 ■ Dividends in Recent Years Interim Dividend Year-end Dividend
東京ガス株式会社　統合報告書 2020
(Yen)
60.0 60.0
Integrated Report2020 60
55.0
東京ガス株式会社
Tokyo Gas shareholder newsletter for
the 2nd Quarter of FY2019 50
インベスターズガイド 2020
Investors’ Guide2020 32.5 30.0

27.5
40
Integrated Report Web
Investors’ Guide Web
30
20
30.0
11.0 11.0 27.5 27.5
9.0 9.0 9.0 10.0 10.0 10.0
10 7.0 7.0 7.0 8.0 8.0 8.0
5.5 5.0 5.0 5.5 5.5
4.5 4.0 4.0 5.0 4.5 4.5
4.0 3.5 3.5
3.0 3.5 3.5 3.5 4.0 4.0 4.0 4.5 4.5 4.5 5.0 5.0 5.5 5.5
0
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
(FY)
Note: As of October 1, 2017, the Company carried out a common stock share consolidation at a ratio of 5 shares to 1 share.

Contribution to
Communications with Our Suppliers Contribution to Local Communities
Communications with Our Suppliers Basic Approach

We strive to interactively communicate with our suppliers through diverse means, including by sharing information The Tokyo Gas Group implements activities for creating a sustainable society together with local communities based
during routine meetings and conducting annual surveys. In addition, we established a contact desk for materials pro- on the following guidelines.
curement inquiries that is patterned after supplier consultation desks and whistle-blower systems.
Purchasing Web
Social Contribution Guidelines
1. Basic Policy
At the Tokyo Gas Group, we aim at the realization of a sustainable society where diverse people can live comfortable
and fulfilling lives. To those ends, we work together with local communities to resolve social issues and pursue activities
that can only be implemented by the Tokyo Gas Group as a company that people continue to trust and choose.
2. Three Priority Fields

(1) Building lifestyles and communities that are safe and secure
(2) Building lifestyles and a society that are good for the environment
(3) Building an enriched culture of everyday life
Building Lifestyles and Communities that are Safe and Secure

We are advancing initiatives to reinforce ties with local communities, such as boosting disaster resistance through self-
help and mutual aid, environmental beautification to contribute toward the building communities that are disaster
resistant and more comfortable. We carried out 198 activities in FY2019.
Public Education Activities at Disaster Prevention Events
The Tokyo Gas Group shares and provides information regarding disaster countermeasures through disaster preven-
tion events in each region, for smooth coordination with local communities and governments in the event of a disaster.
In FY 2019, 198 activities were carried out.
Participation in Local Disaster Prevention Drills
We actively participate in disaster prevention drills organized by local govern-

ments, and provide useful information for a safe and secure daily life, such as
how to reset gas meters when gas supply is shut off during earthquakes with a
seismic intensity of 5 or above.
Let’s Learn Disaster Prevention from the Outdoors
In FY2019, Tokyo Gas held the disaster prevention event “Let’s Learn Disaster
Prevention from the Outdoors” at our museum to contribute to further raising the
self-help capabilities of local communities. We communicated to approximately
Participating in a disaster prevention event
1,100 participating customers who participated acquired the knowledge and skills
to survive during disasters from introductions on using outdoor goods for disaster
prevention and through our own Tokyo Gas disaster prevention program.
Contribution to
Disaster prevention Program “Prepare an Emergency Toilet” Eco-Cooking
As part of our activities for safety and security in daily life and for Eco-Cooking*1 is an environmental activity that begins with the familiar
protecting life, we began in fiscal 2017 to widen the reach of our daily activity of cooking.
emergency toilet program, which was developed from our experience Energy and resources are consumed in all processes from the pro-
of restoring gas in disaster-affected areas. This program teaches duction of ingredients to cleaning up. Eco-Cooking offers practical
participants how to prepare for times when flush toilets cannot be used, ideas for giving consideration to the environment at each stage where
gives them the ability to survive disasters, and fosters self-help and we are directly involved–shopping, cooking, eating, and cleaning up.
mutual aid capabilities. We also train Eco-Cooking instructors, with 4,000 instructors
nationwide as of the end of March 2020.
*1 Eco-Cooking is a registered trademark of Tokyo Gas Co., Ltd.
Learning how to install an emergency toilet Demonstration by an instructor during a cooking class
Daily Meals and Emergency Meals for Disaster Readiness School Education Support Activities
In 2018, we began introducing the Daily Meals and We teach children about the importance of energy and the environment, cultivate their zest for life, which is the goal of
Emergency Meals disaster-readiness recipes to school education, and support their personal growth.
assist self-help efforts in relation to food. We offer
information on preparations during normal times for Workshops for Teachers
surviving a disaster and on securing warm meals in
the event that utilities fail. The recipes can be down- We hold workshops for teachers that incorporate facility tours and group work to provide them with information about the
loaded free of charge from our website. relations between city gas and other energy sources and environmental issues that they can use in their own lesson plans.
We held 51 of these workshops in FY2019, and these were attended by 1,377 teachers.
Daily Meals and Emergency Meals

Classes Taught by Tokyo Gas Employees
We have been dispatching Tokyo Gas employees to teach classes in

schools since 2002. As of the end of FY2019, the classes have been
Building Lifestyles and a Society that are Good for the Environment attended by a cumulative total of 1,144,503 children. Two of our visiting
lecture programs, “Energy That Sustains Daily Life—How City Gas Is Deliv-
To contribute to a sustainable global environment as an energy company, the Tokyo Gas Group conducts activities to ered to Homes” and “Nurturing Eco-eating—Let’s Learn about
raise awareness about energy and the environment, and offers various proposals that can be implemented in daily life. Eco-Cooking and Food Education,” have been approved by the Tokyo
In advancing these initiatives, we positively develop activities in collaboration with government organs, other enter- Organizing Committee of the Olympic and Paralympic Games as part of
prises, and external groups tackling environmental issues in an effort to raise the environmental awareness of society the Tokyo 2020 educational program “Yoi Don!” As of the end of FY2019,
overall. We carried out 153 projects in FY2019. the “Energy That Sustains Daily Life” program had been attended by 3,922
students, and the “Nurturing Eco-eating” program by 22,510 students.
Class on energy and the environment
Educational Website
We also provide the “Odoroki! Naruhodo! Gas World” (“The Amazing and Interesting World of Gas”) educational website
that makes learning about energy and the environment fun for both children and adults alike and is also used by children to
learn on their own.

Contribution to
Gas Science Museum Support for Employee Volunteer Activities

The Gas Science Museum is an experiential facility with the concept of “let’s think about energy and imagine the future,” The Tokyo Gas Group provides employees with opportunities to engage in volunteer activities, and works together with
where visitors can learn while thinking about energy which supports daily life, the SDGs, global warming, and other social local communities to resolve social issues.
issues. The museum hosts social studies field trips, holds workshops, and provides other educational support, and serves
as a venue for out-of-school learning. In 2019, the museum received 104,692 visitors. Recovery Support Activities: Earthquake Disaster Volunteers
Tokyo Gas began earthquake disaster volunteer activities in June 2011

Building an Enriched Culture of Daily Life to provide support to meet the needs of people in areas affected by the
Great East Japan Earthquake. These activities have been conducted 52
As a company whose mission is intertwined with the power of fire, we seek to bring about an enriched way of life that times so far, with the participation of 1,880 Group employees and their
makes wise use of energy. We also implement initiatives based in local communities such as providing sports opportu- family members.
nities for children, as well as all types of cultural activities. We carried out 257 activities in FY2019. In fiscal 2019, volunteers participated in support activities for the
Fukushima Organic Cotton Project*1 in Iwaki City, Fukushima.
Cooking Classes that Warm the Body and the Heart with Food *1 This community revitalization project seeks to reclaim the area’s unused and abandoned
farmland, which suddenly increased following the earthquake, to organically cultivate
salt-tolerant cotton and sell products made from the harvested cotton.
Tokyo Gas implements diverse initiatives that realize happiness through Sowing cotton seeds
food.
One representative example is the cooking classes which Tokyo Para Sports Events Volunteers
Gas has maintained for over 100 years since 1913. We hold diverse
classes for depending on the participants and needs including the chil- As part of our support for para sports, we have been providing volun-
dren’s cooking class Kids in the Kitchen*1 which aims to give children teers for para athletic competitions since 2015. The volunteers help set
“food independence” as they gain the ability to select ingredients, cook, up and clear venues, staff reception desks, and serve as interpreters.
and think systematically, La Cucina Espressa*1 course on quick cooking To date, a total of 243 Group employees have participated.
which uses all three gas burners and the grill at once, and the Japanese
Aesthetics course which hands down the traditional culture of Japa-
nese cooking. About 40,000 customers take the classes each year. All
Children’s cooking class Kids in the Kitchen
cooking classes incorporate the Eco-Cooking*1 approach, which pres-
ents environmentally friendly food practices.
*1 “Kids in the kitchen,” “La Cucina Espressa,” and “Eco-Cooking” are registered trademarks Volunteers clearing a sports venue
of Tokyo Gas.
Collecting Spoiled Postcards and Used Stamps
Fire education for fostering skills to survive disasters and live enriched lives
The Tokyo Gas Group began collecting spoiled postcards from FY2003 and used
We have conducted a fire education program since 2012 that enables stamps and cards from FY2017.
children of elementary school age and older to experience fire and how The used stamps and cards are donated to the Minato Council of Social Welfare
it enriches our lives. Hands-on lessons introduce children to fire, its for redemption into money that is used to promote welfare and volunteer activities in
proper handling, and the benefits it can bring. The program equips chil- local communities. The spoiled postcards, which are also redeemed for money, are
dren with skills that can help them to survive disasters and enrich their donated to the Darunee Scholarship Fund administered by EDF-Japan, which sup-
own lives. A total of 246 children participated in FY2019. ports the education of disadvantaged children in Vietnam, Thailand, Myanmar, Laos,
and Cambodia through international one-on-one educational sponsoring. We are
presently supporting the education of seven junior high school students in Laos, Viet-
nam, Thailand, and Myanmar.
Learning how to light a match safely
Darunee Scholarship certificate

Contribution to
Working with the International Community

Initiatives for the Tokyo 2020 Games
Tokyo Gas Southeast Asia Japanese Language Education Support Program
The Tokyo Gas Southeast Asia Japanese Language Education Support Program is implemented through support activ- Basic Policy
ities in Japanese language programs conducted by the Japan Foundation.
As a company seeking to expand its midstream and downstream operations in Southeast Asia, we aim to contrib- As a company operating in the Tokyo metropolitan area, where the Olympic and Paralympic Games Tokyo 2020 will
ute to the development of a sustainable society by supporting the human resources development of local youth take place, Tokyo Gas signed an agreement with the organizing committee on July 27, 2015 to serve as an Official
interested in Japan, and to strengthen our ties with local communities, and in so doing further grow as a corporate Partner in the Gas and Gas Utility Services category under the Tokyo 2020 sponsorship program.
group that can be trusted and counted on. Our eyes are firmly trained on a future beyond the excitement. We have been promoting diverse initiatives recog-
nizing the Tokyo 2020 Games as an opportunity to create an inclusive society in which people show mutual respects
Vietnam and live in peace.
The Tokyo 2020 Games have been delayed by one year, but our goals remain unchanged, and we are continuing
Tokyo Gas has been supporting Japanese language education in Vietnam with our activities.
since December 2016 at Ba Ria-Vung Tau University in Vung Tau City, Ba
Ria-Vung Tau Province. We provide support for Japanese language edu-
cation for students majoring in Japanese in the Faculty of Oriental Studies, Contributing to the Success of the Tokyo 2020 Games
School of Languages-Cultures-International Relations (classes and speech
contest guidance for students in all grades, support for graduate theses, As an Official Partner of the Tokyo 2020 Games, we are working to build momentum for their success and making
assistance for teachers, etc.). We also support Japanese language educa- preparations to support the running of the Games, which will take place in our hometown.
tion for students in science and engineering courses. On April 19, 2018,
we presented a lecture at the university introducing Japanese culture . Building Momentum for the Success of the Tokyo 2020 Games
Class for Japanese language majors in the Faculty of
Oriental Studies at Ba Ria-Vung Tau University Tokyo Gas is placing special emphasis on activities for the success of the Paralympic Games. We are organizing all
types of events related to culture, education, and sports and health as part of the Tokyo 2020 Participation Program to
Thailand build momentum toward the Games.
We are also holding Paralympic sports experience events inside and outside the company, arranging opportunities
Tokyo Gas presented a lecture to around 40 students taking Japanese for employees to view Paralympic sports competitions, and otherwise working to spread Paralympic sports and the
language courses at Kohn Kaen University in northeast Thailand on March recognition of Paralympic sports.
24, 2017. The three-hour program was attended by graduate students in
science and technology courses and undergraduates in the engineering Exhibitions at Local Government Events
and environmental science departments. The lecture introduced the over-
seas business of the Tokyo Gas Group and the energy conditions in Japan Since FY2016, Tokyo Gas has been hosting community events related to
and Thailand, as well as our basic technology initiatives and the future out- the Olympic and Paralympic Games Tokyo 2020, and these events include
look for a hydrogen-based society. activities that enable the public to experience Paralympic sports. We
convey the excitement of Paralympic sports and foster support for the ath-
letes by having visitors try on prosthetic legs for athletes and experience
Lecture at Kohn Kaen University
boccia and football 5-a-side.
Exhibition at an Event at the Saitama Branch

Contribution to
Supporting the Running of the Tokyo 2020 Games Together with our Customers
We are currently making preparations to support the running of the Tokyo 2020 Games by maintaining a robust energy Tokyo Gas actively works to raise public awareness outside the company toward the realization of an inclusive society.
supply system for the continuous stable supply of energy to Games facilities. Security measures are important, so in We educate the next generation by organizing out-of-school learning where elementary school children participate in
addition to protecting infrastructure (including LNG terminals, pipelines, and governor stations) against terrorism and simulated experiences of disability and para sports as an opportunity to learn about the importance of diversity in soci-
other contingencies, we are working closely with the central government, the Tokyo Metropolitan Government and ety as well as mutual understanding and respect. In addition, we provide various tools for people with disabilities.
other local governments, and the Tokyo Metropolitan Police to guard against cyberterrorism. These include pamphlets and business cards in Braille for visually-impaired customers, a sign language version of our
Furthermore, we will support the smooth running of the Tokyo 2020 Games through in-house actions for helping online video on the Tokyo Gas website that explains how to restart gas meters after emergency shutdown, and publi-
reduce traffic congestion during the Games. These measures include encouraging our employees to stagger their com- cation of the One-Handed Cooking recipe collection, which is filled with ideas for cooking that can easily be enjoyed by
muting hours, telework, and take paid leaves. people who can use only one hand due to paralysis or injury.
We also implement initiatives that respond to the needs of diverse customers. These include universal design diag-
nostic trials in which wheelchair users are asked to maneuver through restricted pedestrian passages at our
Toward the Realization of an Inclusive Society construction sites to provide advice on ways to improve safety and accessibility, and the introduction of a multi-lingual
speech translation smartphone app for interactions with foreign customers.
While doing our utmost to ensure the success of the Tokyo 2020 Games, we are also aiming to achieve what lies
beyond, which is the creation of an inclusive society.
To accomplish this, we will work to raise employee awareness and strive to address customer needs more closely
toward improving people’s lives, developing communities, and providing services.
Fostering Employee Awareness
Our in-house initiatives for creating an inclusive society are led by Olympic and Paralympic Ambassadors appointed at
each workplace. These individuals are responsible for promoting para sports, hands-on programs, and other events
hosted by Tokyo Gas. Around 100 of these ambassadors will participate as volunteers to support the running of the
Tokyo 2020 Games.
Moreover, we have held Para Sports Viewing Days since 2016 to increase understanding and recognition of para
sports among as many employees as possible. To date, we have held 22 of these events and have also provided
Video instructions for restarting gas meters The One-Handed Cooking recipe Introduction of multi-lingual speech translation app
opportunities for our employees and their families to meet athletes sponsored by Tokyo Gas at the major events in (with sign language interpretation) collection
which they compete. We implement various other initiatives toward an inclusive society, including encouraging employ-
ees to take basic training on how to assist and engage with seniors and people with disability.
■ Number of Olympic and Paralympic Ambassadors

FY 2016 2017 2018 2019
Number appointed 150 273 301 274
Note: This role was called “Para Sports Support and Promotion Leaders” up through FY2017.
Olympic and Paralympic Ambassadors at an event Para Sports Viewing Day

Contribution to
■ Main Initiatives
Genre Major Events & Activities

Year
Participation Communications with Employees
Started
Japan Wheelchair Basketball Championship

Japan Para Wheelchair Rugby Championship FY2019: 1,170 participants Employee Survey
Viewing para Japan Para Goalball Championship Cumulative total: 5,032
2016 participants
sports events Japan Para Swimming Championship We regularly survey all employees to ascertain their views on work, the workplace, daily life, and other areas. The
(including employees of group
Japan Sitting Volleyball Championship companies and their families) survey responses are used for personnel systems and other policies. The surveys have shown that, in general, our
Wheelchair Rugby Japan Championship and others
employees are satisfied working for Tokyo Gas.
Volunteer work for Japan Para Wheelchair Rugby Championship FY2019: 77 participants ■ I am satisfied working for Tokyo Gas.
organizing para Japan Para Goalball Championship 2015 Cumulative total: 243
sports events Japan Para Swimming Championship and others participants Agree Somewhat agree Neither agree nor disagree
Somewhat disagree Disagree No answer/don’t know
Para Sports Festa 2016 at Shinjuku Park Tower
Para Sports Experience at Ajinomoto Stadium 1.8 0.8
0.6
Hands-on “What’s Universal?” event at the Gas Science Museum
Total 68.4 22.3 6.1
programs and Toyosu Universal Festa
other events Shinjuku Universal Festa
2016 ― 1.8 0.7
aimed at creating One-Handed Cooking Class at Studio +G GINZA
Male 69.4 21.6 5.8 0.6
an inclusive Shintoyosu Autumn Festival
society Hands-on educational field trip at the Shintoyosu Brillia Running 1.7 1
Stadium 0.5
Female 61.1 27.5 8.3
Shintoyosu Summer Night Festival
FY2019: 274 participants 0 20 40 60 80 100

Introduction of the Olympic and Paralympic Ambassador system (%)
2016 Cumulative total: 998 (Tokyo Gas employees in FY2014: 7,106 in total, 6,274 males, 832 females)
and training sessions
Raising employee participants
awareness
FY2019: 339 participants
Basic training in assisting and engaging with seniors and people
2016 Cumulative total: 926 ■ I feel connected to Tokyo Gas.
with disability
participants
Agree Somewhat agree Neither agree nor disagree
Head office lobby, Yokohama showrooms, LNG terminals Somewhat disagree Disagree No answer/don’t know
In-house exhibits 2016 ―
Corporate museums (Gas Science Museum and Gas Museum)
2.3 1.1
0.8
Hands-on educational field trips: “Tokyo Gas Universal Challenge” Total 64.8 23.1 7.9
Visiting lecture program: "Energy That Sustains Daily Life-How • Universal Challenge
City Gas Is Delivered to Homes" FY2019: 3 events, 2.3 1.1
Tokyo 2020 Visiting lecture program: "Nurturing Eco-eating-Let's Learn 326 participants 0.8
Male 65.5 22.6 7.7
Games about Eco-Cooking and Food Education" Cumulative total: 10 events,
2016 2.3 1.2
Participation “Learning about the Culture of City Gas” at The House of Gas 1,145 participants
Program Lamps 59.3 27 9.5 0.7
• Shintoyosu Summer Night Female
“What’s Universal?” event at the Gas Science Museum Festival
Toyosu Universal Festa 18,500 participants 0 20 40 60 80 100
Shintoyosu Summer Night Festival, etc. (%)
(Tokyo Gas employees in FY2014: 7,106 in total, 6,274 males, 832 females)

Contribution to
Building Positive Labor-Management Relations

Our labor union operates under a union shop system. All employees except for those in management are members of
the Tokyo Gas Labor Union based on a union shop agreement*1 and therefore the labor union participation rate of sub-
ject employees is 100%.
The Company and the union build up sound and amicable labor-management relations based on mutual under-
standing and trust, and engage in frank exchanges of opinions regarding management issues and working conditions
through regular labor-management discussions. We strive to arrange an environment where contract employees, who
are not union members, can also work with security, and have concluded a minimum wage agreement. At our overseas
sites, we observe the local laws and regulations, and respect workers’ rights.
*1 Union shop agreement: A labor agreement under which workers employed by the company must join a certain labor union within a certain period of time.
■ Main Labor-Management Consultations and Topics in FY2019

Consultation Period Main Topics
Spring intensive labor-management February Economic working conditions, personnel system, rules of employment
consultation through March and other working conditions
Special Subcommittee of the September and Current status and future direction of business strategies and key
Management Council (policy related) March policies
Special Subcommittee of the
May Financial results performance and forecast
Management Council (financial results)
May and Working hours and productivity improvement performance and
Working Hours Committee
November forecast
Employee Pay and Benefits System October and
Current status and future direction of personnel systems and policies
Committee December
Departmental labor-management councils June Current status and future direction of departmental/divisional policies
Sharing our Vision

Ever since July 2018, the President of Tokyo Gas has visited Tokyo Gas
divisions and subsidiary companies to exchange opinions with workers
who lead the company on the front lines. This provides an opportunity
for the President to directly convey the management vision and expec-
tations to group employees in the field, and to discuss issues regarding
each workplace and operation, and plan the necessary improvements.
In FY2019, the President made a total of 21 visits (13 Tokyo Gas divi-
sions, 8 subsidiaries).
Also, when the Tokyo Gas Group Management Vision “Compass
2030” was announced, 41 briefings (38 inside Japan, 3 overseas) were Management Vision “Compass 2030” briefing.
held within the Group to deepen the understanding of employees
regarding the Vision’s details, with the participation of approximately
5,000 Group employees. Videos with the President’s greetings and
briefings have been posted on the Company’s intranet and articles
explaining the Vision have been published in the Group in-house maga-
zine, in an effort to further instill understanding of the Vision throughout
the Group.

Contribution to

Developing Basic and Common Abilities Required as Businesspeople
Human Resources Development
In addition to job transfers and rotations for professional development, we conduct employee training for basic educa-
tion, management skills development, and career planning support. Tokyo Gas Group employees also participate in
Basic Policy some training to foster common abilities and a sense of cohesiveness throughout the Group.
■ Training Program
Basic Policy on Personnel Affairs
Training Training Objectives
Tokyo Gas develops its personnel affairs measures with the understanding that people are the source of corporate Management Skills Training for managers and recently promoted employees at all levels are conducted to instill awareness of
vitality and that the company cannot grow without the personal growth of our employees. Development the expected roles of managers who make different types of contributions and to foster managerial abilities.
We strengthen human resources through hiring and training and prepare a work environment where employees Next Generation Training for managers, centered on exchanges with other companies, are conducted to foster leadership
with different values can fully manifest their abilities to create and provide diverse value for customers and boost com- Leaders Development with a high and broad perspective for times of change.
petitiveness. Human Network Programs for in-depth discussions centered on young employees are conducted to promote networking
Tokyo Gas uses a completely performance-based compensation system. We aim to boost employee motivation Development inside the company.
and satisfaction through compensation that rewards results, and to become an organization that is lively and dynamic.
Digital and Innovation
Open training sessions are conducted to develop human resources for the digital and innovation fields.
Personnel Development
Basic Policy on Human Resources Development
We encourage our employees to study at graduate schools and technical schools in Japan and overseas so
Study Abroad System they can broaden their views, gain business knowledge, and develop extensive networks of contacts toward
With the belief that people grow through their work, Tokyo Gas develops the skills of our employees by effectively contributing to our business.
combining on-the-job training by their supervisors with off-the-job education and training, self-education, transfers,
We provide seminars, external training, online training and other types of education to support employee
and job rotations. We also conduct career planning and open recruitment so that employees can experience satisfac- Self-development
self-development. While enhancing expertise, the program content also includes improving the abilities to
Support Program
tion through self-realization in their work. identify and tackle diverse challenges, work cooperatively, and execute tasks.
Basic and Common Abilities Education and Training Structure Chart (PDF: 273KB) Web
Evaluation System
Development of Human Resources in the Residential Services Field
Tokyo Gas has adopted a goal management system. After each employee understands the company and division
goals and the employee’s own roles and responsibilities, we set individual performance goals and evaluate goal Our Human Resources Development Centers provide education and training for the Tokyo Gas Group, mostly for
achievement and contribution to the organization to determine appropriate compensation. employees in the residential services field. In FY2019, the centers presented some 440 courses (744 sessions in total)
In addition to evaluation based on goal management, we also assess performance using “role achievement evalu- taught by around 50 instructors including current and former Tokyo Gas employees as well as employees from Group
ation,” which tracks the achievement of expected roles and is used for skills development and training, and by using companies. The training courses are provided in collaboration with related departments and cover technical training to
“360-degree evaluations” (behavioral diagnostics, multifaceted evaluation) by colleagues and subordinates as well as guarantee quality in field operations (safety inspection, equipment repair, installation of gas appliances and water heat-
superiors. ers) using internal credential systems and training for acquisition of the fundamental knowledge and mindset so that
Tokyo Gas will remain the customer’s choice. The centers also conduct study tours of manufacturers’ facilities includ-
ing production sites and showrooms to gain wide-ranging product knowledge and management training to develop
Education and Training Structure leaders at Tokyo Gas Group companies.
We offer e-learning courses as a convenient way for participants to renew credentials.
Our Human Resources Development Program combines education on basic and common abilities as businesspeople
with a wide range of specialized skills training. By expanding, upgrading, and increasing abilities, we work to foster
employees who think for themselves and draw others into their actions, and who can respond flexibly to changes in the
business environment. We aim for employees to maximize their individual abilities and strengths for improved produc-
tivity through the growth of each employee, and to proactively take initiative as leaders at the Tokyo Gas Group.

Contribution to
Development of Human Resources in the Pipeline Field Development of Human Resources at Group Companies
Tokyo Gas is advancing human resources development policies in the pipeline field to build up the foundations for The Tokyo Gas Group conducts training for subsidiaries to reinforce the development of human resources and advance
developing personnel from a middle to long-term perspective. We conduct on-the-job training centered on day-to-day networking at Group companies.
guidance and off-the-job training at our training centers and using other means to solidify the maintenance and trans-
■ Training Programs for Tokyo Gas Group Companies
mission of skills and technologies.
Training Training Objectives
Technology and Technical Skills Recognition System Training for Newly Appointed This training is conducted so that newly appointed directors can acquire the required knowledge
Directors to understand the importance of corporate governance for the Tokyo Gas Group.
Tokyo Gas has introduced a system whereby work is performed by employees certified to have a certain level of tech- This training is conducted for managers so they can learn about leadership that pulls the
Training for Reform Execution
nologies and technical skills, so that each employee has the necessary technologies and skills to continue fulfilling our organization forward in order to enhance their management abilities and business perspective,
Leaders
responsibility to customers and to society. and examine their own issues to achieve self-development.
This training is conducted so that managers can acquire performance assessment and staff train-
Meister Instructor System Training for Managers ing skills and learn about diversity management to gain fundamental management knowledge
and recognize their roles as managers.
This in-house credential system supports the development of personnel by certifying employees with a high level of
skills in order to improve workplace capabilities and for the smooth transmission of skills to the next generation. The
system clarifies the image of a professional among professionals in emergency safety operations, maintenance and Transfers and Job Rotations
management, and construction management. It aims at having young employees strive to boost their skills levels to
match those of the certified “meister” instructors, and at having the certified instructors gain greater awareness of their We endeavor to place the right person in the right position so that employees will find their work rewarding and worth-
roles in the transmission of skills to young employees. while. Every year, employees have interviews with their supervisors to discuss their career plans. Their self-evaluations
are recorded in the personnel system along with remarks by the supervisors, and used for transfer and rotation plans
Training Centers and career development.
As supplements to our regular personnel rotation system, Tokyo Gas also has an “open recruitment system” in
The Tokyo Gas Group operates five training centers for different lines of work as off-the-job training facilities. The regu- which employees can apply for transfer to new businesses, as well as a “free agent system” in which employees can
lar courses for the employees of Group companies and affiliates are Introductory Basic Training, Job Performance apply for their desired work position.
Improvement Training, and Common Training. In addition, the centers implement customized training and on-site train-
ing, lend out training tools and videos, and provide access to facilities.

Contribution to
Diversity Month
Diversity
The Tokyo Gas Group designated November 2019 as Diversity Month and held various seminars on diversity, with
about 600 participants, to reform the awareness and behavior of more Group employees.
Basic Policy ■ Diversity Month Seminars and Events
Management Commitment to Diversity Seminar Content

Number of Participants
(subsidiaries and affiliates)
Career Seminar for Young Participants consider their own strengths and career plans from a middle to 41
Female Employees long-term perspective in preparation for life events. (12 from 5 companies)
The Tokyo Gas Group pursues diversity toward our future growth and development.
Tokyo Gas Group Women's Participants learn about the true joys of work and about how to approach their 269
The Tokyo Gas Group seeks to grow and develop as a global comprehensive energy corporate group Forum careers from the experiences of senior female Group employees. (33 from 10 companies)
which contributes to creating a safe and comfortable life and society for customers and remains the custom-
Basic Training on Service Participants learn how to assist the elderly and disabled persons through 28
er’s choice in the energy competition era. Assistance hands-on practice. (8 from 5 companies)
The promotion of diversity is a key issue which the entire Group must address. To satisfy our diversifying
Seminar for balancing work Participants learn how to turn concerns about nursing into preparations for the 87
customers, employees must excel by making the greatest possible use of their knowledge, abilities, and expe- and nursing care future. (10 from 7 companies)
rience, and manifesting teamwork.
Seminar for male employees on 50
The Tokyo Gas Group will continue actively advancing diversity by upgrading and expanding systems, balancing work and childcare
Participants learn how to balance work and childcare.
(29 from 1 company)
fostering employee awareness, and instilling organizational culture toward being a corporate group where
employees can excel regardless of sex, age, disability, employment format, nationality, sexual orientation, or Participants visit Paccho Farm, where people with psychological and intellectual dis-
Visit to Paccho Farm 28
abilities work, and learn about the inclusive society through exchanges with the staff.
gender identification.
April 2018 Paccho Farm vegetable sale Farm staff sell fresh produce from Paccho Farm at a Tokyo Gas office building. 47
UCHIDA Takashi
Representative Director, President and CEO Special Cinema Night “Let’s Viewing and expert discussion on Kalanchoe no Hana, which features LGBT
61
Learn from Diversity Films” issues.
Tokyo Gas Co., Ltd.
Basic Policy
The Tokyo Gas Group promotes workplace diversity toward becoming a corporate ■ Diversity Promotion Structure
group where employees excel by fully applying their knowledge, abilities, and experi- Top Management
ence.
Personnel Dept.
(1) We aim to be an organization where employees show mutual respect for diverse
work styles while enhancing productivity. Group Diversity
(2) Our promotion of diversity begins with promoting the professional careers of Promotion Team Career Seminar for Young Female Employees Basic Training on Service Assistance
women. Going forward, we will continue to actively promote the advancement of
women.
(3) We have established a Group Diversity Promotion Team to advance diversity
throughout the Group together with management. Each Dept. Subsidiaries
Diversity Concept Message
Tokyo Gas has drafted a concept message to more clearly explain the ideal of contributing to Group growth by mani-
festing the diverse strengths of each individual, which we uphold in our top management’s commitment to diversity.
Diversity Concept Message for Tokyo Gas Group Employees (in Japanese only) (PDF: 3,500KB) Web
Visit to Paccho Farm Seminar for male employees on balancing work and
childcare

Contribution to
Efforts for Promoting the Advancement of Female Employees • Supporting the Further Advancement of Female Employees
The Tokyo Gas Group provides seminars for young female employees aimed at early career development, seminars on bal-
The Tokyo Gas Group has positively promoted the professional advancement of women. In addition to enhancing pro- ancing work and childcare after returning from childcare leave, and training in other industries to gain management
grams that help employees balance work and childcare, we hold career development seminars for women and make experience. We have arranged a mentor system for consultation with senior employees as part of our efforts to help female
other efforts to foster employee awareness and build up a supportive organizational culture. employees develop their careers and networking. We have also prepared a handbook for women with young children and
work to support employees so they can return early from childcare leave. Tokyo Gas holds training and seminars for super-
■ Seminars and Lectures in FY2019
visors who have female employees as subordinates, and we work to foster awareness among employees and a supportive
Number of Participants corporate culture.
Seminar Content
(subsidiaries and affiliates)
Career Seminar for Young Participants consider their own strengths and career plans from a middle to 41 • Advertising for Women when Hiring
Female Employees*1 long-term perspective in preparation for life events. (12 from 5 companies) The Tokyo Gas Group implements PR activities to convey the appeal of our company to female students. These include a
Tokyo Gas Group Women’s Participants learn about the true joys of work and about how to approach their 269 women’s career web site for hiring women and special booths for women to make inquiries at events where the company is
Forum*1 careers from the experiences of senior female Group employees. (33 from 10 companies) introduced.
Seminar for Employees Returning Employees who have returned to work after childcare leave and spent some time 31
to Work after Childcare Leave balancing work and childcare consider their long-term career development. (6 from 4 companies)
Seminar for Supervisors with Supervisors who have subordinates who are raising children deepen their un-
57
Subordinates Who Are derstanding of supporting them in balancing work and childcare, and learn
(15 from 6 companies)
Raising Children management methods to encourage and support their success.
New managers learn about promoting the advancement of diverse personnel 231
Training for Managers
beginning with women as diversity management. (40 from 9 companies)
多様な人材が活躍する企業グループをめざして
*1 Held as part of the Diversity Month program.
Initiatives by Group Companies

Female employee working at a pipeline construction site.
Tokyo Gas
2018年10月第1版
• Formulation of an Action Plan “Support for Balancing Careers and

Childcare” handbook for employees
Tokyo Gas has formulated an Action Plan for Promoting Women’s Careers and will further promote the advancement of taking childcare leave.
female employees.
Tokyo Gas Living Holdings
Goal Action Plan • Support for initiatives to advance women’s success at Tokyo Gas LIFEVAL
Tokyo Gas Living Holdings conducts the following initiatives to advance women’s success in collaboration with the local
Ratio of women in management ❶ Increase percentage of female job applicants
energy service office Tokyo Gas LIFEVAL (hereafter, “LIFEVAL”).
in FY2020 ❷ Create more opportunities for female employees
10 %
❸ Increase the number of women seeking positions in management
❹ Identify and tackle other issues (PDCA cycle)
• Preparation of Systems that Exceed Legal Requirements

Tokyo Gas has arranged systems for childcare leave and shorter working hours for parents of small children that exceed the legal
requirements. These are used by many employees, and nearly 100% of employees taking leaves return to work each year.
Tokyo Gas has also arranged a leave of absence system for employees who accompany their spouses when they are
posted overseas. We have prepared an environment where female employees can continue to excel as they move through
various life events.
• Expanding Opportunities for Female Employees to Succeed

Female employees are taking active roles in wider range of areas and posts than in the past, including maintenance and
management of city gas pipelines, positions overseas, and sales division management.
Contribution to
• Preparing women’s work uniforms and making tools lighter External Recognition
With the increase in female employees engaged in field operations at LIFEVAL, women’s work uniforms have been prepared
to improve work safety. The design incorporates various ideas suggested by women. Also, many tools and items of equip-
ment which were previously heavy have been made lighter. “Eruboshi” Certification
• Seminars for Young Female Employees Enterprises with superior efforts for the advancement of female employees are certi-
Seminars are held for young female employees at LIFEVAL each year so they can think about their future careers and build fied by the Minister of Health, Welfare and Labour under a system based on the Act
up networks among women. on the Promotion of Female Participation and Career Advancement in the Workplace.
There are three levels of certification. In the Tokyo Gas Group, Tokyo Gas Customer
• Seminars for the supervisors and colleagues of female employees Support was certified at the highest level and Tokyo Gas at the second highest level.
These seminars are held for the supervisors and colleagues of LIFEVAL female employees to share hints for better commu-
nication with female employees. Nadeshiko Brand
Tokyo Gas was selected by the Ministry of Economy, Trade and Industry and the To-
kyo Stock Exchange (TSE) for the fourth consecutive year as a “Nadeshiko Brand”
company that actively promotes women including improvement of the corporate envi-
ronment so that women can continue working.
Award to Commend Leading Companies Where Women Shine

Minister of State (for Gender Equality) Award
This award is presented by the Cabinet Office to commend enterprises with outstand-
Seminar for young female employees Seminar for the supervisors and colleagues of female ing results in policies and initiatives regarding the promotion of women as officers and
employees.
managers. Tokyo Gas became the first electricity and gas utility company to receive
the award in FY2019.
LIFEVAL women’s work uniform
Tokyo Gas Customer Support Support for Balancing Work and Childcare or Nursing Care
• Roundtables for Employees Returning to Work after Childcare Leave Tokyo Gas advances a style of management that cultivates and optimally utilizes the diverse sensibilities and capabili-
These roundtable discussions are held for employees with reduced working ties of employees and strives to create a workplace environment that is comfortable for employees at different life
hours for childcare and employees returning from childcare leave. Partici- stages, so that everyone can meet the expectations for their respective roles and make the most of their strengths.
pants build up networks of employees balancing work and childcare. We provide systems for childcare leave, shorter work hours for parents of small children, and nursing care leave that
exceed statutory requirements. For employees seeking to balance work with nursing care, we made revisions that enable
them to work with greater flexibility by introducing a flex-time system for nursing care with no core time periods in April 2018.
We also offer systems that allow employees to take leaves of absence for fertility treatment, to attend events at their children's
and grandchildren's schools, and to provide nursing care for family members. These systems are widely used by employees.
We have introduced other arrangements to further increase the options for employee work styles, including leaves to
Roundtable for employees returning to work after child- allow employees to accompany spouses working overseas and various systems offering shorter work hours for
care leave employees receiving medical treatment.
Tokyo Gas iNet
Support for Childcare by Male Employees
• Development of Systems to Support Diverse Work Styles
In addition to providing systems related to childcare that surpass the legal requirements, Tokyo Gas iNet has established a The Tokyo Gas Group recognizes that the active participation of male employees in child care is extremely important
welcome back system that positively accepts former employees who retired because of life events, and offers options for for employees to work with vitality and improve their performance. We provide a five-day special leave within 180 days
employees to choose their work styles in accordance with changes in their living environment. after a spouse gives birth. In FY2019, 81.7% of the eligible employees made use of this leave.
The Tokyo Gas Group has held seminars for male employees on balancing work and childcare since FY2018. These
are presented for male employees who are raising young children and their supervisors, and have been attended by a
total of 93 participants. We have also added a section on supporting male employees in balancing work and childcare in
our Handbook for Managers to Support Balancing Careers and Childcare.
Contribution to
Major Systems to Support Balancing Work and Childcare or Nursing Care *1 Employment of Persons with Disabilities
(Systems which exceed statutory requirements are marked in bold.)
At Tokyo Gas, the ratio of persons with disabilities employed was 2.55% as of June 2020, which is well above the stat-
System Outline utory rate, and these individuals are actively engaged at each workplace. In April 2016, we launched the Liaison
Committee to Promote Employment of Disabled People to foster understanding for creating more opportunities for
Shorter hours for During pregnancy and until the child completes the 6th grade
childcare Flex-time system is available persons with disabilities so they can succeed professionally as we continue to develop safer, more accessible working
Working
hours environments. As part of our efforts to realize an inclusive society, we opened a farm in fiscal 2018 to provide a safe
Shorter hours for Applicable to relatives within the second degree of kinship for up to 5 years per care receiver
and lively workplace for persons with intellectual and psychological disabilities.
nursing care Flex-time system is available
Until the end of April immediately following the child’s 3rd birthday (employees are allowed to change
Long-term Childcare leave
the scheduled date of reinstatement if they are unable to enroll their child in a nursery school)
leaves of Initiatives Addressing LGBT Discrimination
absence
Nursing care leave Up to 3 years for one care receiver within the second degree of kinship
Our Code of Conduct, which defines the values and standards of behavior expected of everyone at the Tokyo Gas
Maternity leave By employee application, six weeks before birth and eight weeks after birth
Group, explicitly prohibits discrimination and harassment on the grounds of sexual orientation or gender identity. Top
Spousal maternity leave Five days within 180 days after spouse gives birth management’s commitment to diversity clearly states that we are committed to be a corporate group where every
employee can excel, regardless of sexual orientation or gender identity.
Ten days in cases where the child suffers injury or illness and requires care, or for the child to
Child nursing leave The Tokyo Gas Group provides a sound working environment by setting up consultation offices to address
receive vaccinations or health examinations, until the child completes the third grade
employee concerns related to the personnel system and benefits. These are in addition to our consultation offices for
Infertility treatment, outpatient treatment, nursing of family members, and school events are to be
Short- Accumulated Annual issues related to compliance and communications in the workplace. We also organize human rights training and talks
covered with the remaining days of accumulated annual leave, in cases where they meet the
term Leave
leaves of
requirements for taking accumulated annual leave days. by outside lecturers on LGBT themes.
absence
Leave to Accompany
For employees accompanying a spouse posted overseas, for up to three years
a Partner
Community service
Accessible Restrooms
Granted special leave (paid) for up to 5 days, within 1 year
leave
Tokyo Gas has installed multipurpose, accessible restrooms equipped to accommo-
For employees who reach the ages of 30, 35, 40 and 50 date people using wheelchairs and ostomates*1, with fitting boards for changing
Sabbatical system
Granted commemorative gifts and special leave (paid)
clothes, at three locations in our head office building. Throughout the Group, we have
*1 Data are for Tokyo Gas, Co., Ltd. installed nine of these accessible restrooms at seven locations.
*1 An ostomate is a person who has undergone surgery to create an artificial opening in the body (a “stoma”) to
discharge waste due to damage to the digestive or urinary tract caused by illness or accident.
External Recognition
“Kurumin” certification
Tokyo Gas has obtained “Kurumin” certification from the Minister of Health, Labour and Wel-
fare as a company that actively supports childcare based on the Act on Advancement of
Measures to Support Raising Next-Generation Children.
Multipurpose, accessible restroom
Social Data
Supporting Career Development for Employees in their 50s Key ESG Ratings
In April 2016, Tokyo Gas established the Grand Career Support System, which replaced our program that had primarily
focused on enriching the life of employees in retirement. This new system provides detailed support for developing the
careers of employees who are in their 50s, with the aim of raising their motivation and performance by clarifying the
work they can contribute to through training, one-on-one meetings with supervisors, and interviews with career consul-
tants in the Personnel Department. We are creating an environment so that employees can continue to work actively
after becoming 60 years old by appointing career consultants from various divisions with work expertise and enhancing
career consultation offices. As we consistently offer such support, many employees are opting for re-employment
when they retire. They have almost all been rehired by the Tokyo Gas Group.

Contribution to
Review of Business Processes

Work Style Reform
We take a top-down approach to raising efficiency and enhancing operations inside the Group by reviewing the operations
of each department from the process level and making active use of digital technology. We set up the Project Department in
Basic Policy FY2019 to implement a fundamental review of operations for the entire Group.
Tokyo Gas actively strives to reform work styles to rectify and reduce long working hours and place greater focus on Robotic Process Automation (RPA)
“the value of time,” and positions this as a key issue requiring management involvement, so that employees can work
with enthusiasm and fully manifest their potential. We make active use of RPA, which automates standardized tasks through software, and advance operational efficiency.
Rectifying and reducing long working hours Promoting flexible work styles
We are working to rectify and reduce long working hours to prevent employee health disorders and enable employees Tokyo Gas is reviewing uniform work formats and promoting flexible work styles with no limitations on where employ-
to engage in work with vigor and fully manifest their potential. ees work to establish an environment where diverse personnel can fully demonstrate their abilities. In FY2018, we
upgraded systems, approved teleworking for all workplaces excluding those with shift work, and eliminated limitations
Goals and Outcomes on the number of times employees can work remotely. In FY2019, we replaced the personal computer terminals of all
Tokyo Gas employees so they can be used for teleworking. Tokyo Gas is preparing an environment with no limitations
on where employees work by advancing paperless transactions and electronic decision-making.
Goals by FY2020 Goals for FY2019 Outcome
Goals and Outcomes
By FY2020, completely eliminate Reduce the number of employees Number of employees working 60-
cases of overtime work in excess of working 60−80 hours of overtime per 80 hours of overtime per month has
80 hours per month and reduce cas- month to half of the fiscal 2017 level increased by 42% from the fiscal
es of overtime of 60−80 hours/month 2017 level Goal by FY2020 Goal for FY2019 Outcomes
Note: Non-consolidated basis
to half of the fiscal 2017 level Note: Including increased overtime with re-
Note: Non-consolidated basis sponse to COVID-19 Create an environment that allows Remove infrastructure restrictions on • Replaced all employees’ personal
teleworking by all employees by teleworking by employees computers with portable models
FY2020 to promote flexible work Note: Non-consolidated basis
• Prepared environment for no limita-
styles tions on where employees work by

Note: Non-consolidated basis introducing the WebTV conference
Our Initiatives system and through paperless pro-
cedures and electronic approvals
Persuasion to Reduce Long Working Hours
We manage the working hours of employees on a daily basis, confirm the conditions during the month, and seek improve- Content of Initiatives
ments when employees accumulate a given number of hours of overtime.
Premium Friday & Leave-on-Time Day Enhancing the “Work from Anywhere” System
Tokyo Gas has designated Friday of each week as “Premium Friday” and encourages employees to leave work early on Fri- To boost productivity, a remote working system was introduced at some workplaces in FY2016. In FY2018, this system
days by taking a half day off or using flex time, provided this does not disrupt work. was enhanced with the added purpose of balancing work with childcare, nursing care, and other aspects of private life, and
We also designate one day each month as “Leave-on-time Day” as an opportunity to reflect on working productively to applied to a wider range of workplaces, and the restrictions on the number of times employees can work remotely were
achieve high results in a limited time. eliminated. Work from parents’ homes or hospitals was also permitted to balance nursing care with work. Tokyo Gas imple-
mented Work from Anywhere campaigns in the summer and winter of FY2019, with efforts to spread systems and IT tools.

Contribution to
Flex-time System (Super Flex-Time System)

Industrial Safety and Health Initiatives
Employees can flexibly alter their reporting and leaving time each day through consultation with their supervisors as long as
they include the required core time. This system applies to about 90% of our employees, excluding shift workers. When
operations present a special reason for different working hours, or when the press and slack of business is evident, a flex- Basic Policy
time system without a core time, which we call a “super flex-time system,” is introduced to eligible employees in an effort to
raise the productivity of the entire workplace and reduce working hours. Basic Principles
Arrangement of Workplaces Industrial safety and health, which protects workers’ lives and wellbeing, is the foundation of a company’s existence
and a fundamental corporate social responsibility. The Tokyo Gas Group believes that the “safety, security, and reliabil-
We have signed agreements with outside satellite office operators to develop an environment where employees can work ity” that we advocate for our customers as our corporate brand can only be accepted when we consistently secure our
on location without limitations. We are also preparing office spaces optimized to each workplace’s operations and work own industrial safety and health, and we view this as the most important corporate management issue.
style. The Digital Innovation Division is developing an environment where employees can work together to create value. This The Tokyo Gas Group places the highest priority on ensuring safety and health. We enforce compliance, including
involves making our offices paperless and encouraging employees to use any available desk while also enhancing commu- adherence to all related laws and regulations, and make every effort to eliminate the risk of disasters and accidents and
nications spaces. to ensure a high level of safety and health toward becoming a “safety and health excellent company.”
Basic Policy
To put our Basic Principles into practice, the Tokyo Gas Group takes concerted action to promote safety and health in
line with policies presented by workplace leaders in each organization based on our Group-wide Industrial Safety and
Health Policy. This policy is revised every year.
FY2020 Group-wide Industrial Safety and Health Policy

Communication space Meeting space All employees, from top management down, will actively promote safety and health activities to safeguard the
safety and health of each individual.
Preparation of tools that do not limit where employees work 1. With full awareness of its public mission and social responsibilities, the Tokyo Gas Group will strictly enforce internal rules on
safety and health and work procedures, as well as legislation such as the Industrial Safety and Health Act and the Road
Traffic Act. Furthermore, the Group will fully comply with the “13th (2018–2022) Occupational Safety and Health Program” set
Enabling electronic approvals via laptop computer and smartphone facilitates speedy approval that is not affected by the by the Ministry of Health, Labour and Welfare as well as the revisions to Industrial Safety and Health Act.
location of the decision makers. Tokyo Gas has also introduced a WebTV conference system which facilitates smooth com-
2. To maintain a high level of industrial safety and health, the Tokyo Gas Group will work to eliminate work-related accidents by
munications among remote workplaces. certainly implementing the PDCA cycle using its occupational safety and health management system (OSHMS).
3. Workplace leaders will take the initiative in preventing work-related accidents to firmly maintain the Tokyo Gas corporate
brand of safety, security, and reliability.
• Inwork accidents, to eliminate accidents from carelessness, the Group strives to strengthen safety awareness by fully im-
plementing pointing and calling out of procedures, danger prediction, and other fundamentals, and to maintain zero
high-severity casualty accidents.*1
• In
traffic safety, the Tokyo Gas Group is emphasizing “replete education of younger employees” and “elimination of acci-
dents at intersections, where there is a high risk of accidents with physical injuries.” With further analysis on accident
causes and the execution of countermeasures, the Group aims to reduce accidents causing damages to self or others to
the lowest level in recent years (72 accidents).
4. The Tokyo Gas Group is upgrading its initiatives to ensure that all employees undergo health examinations, which are the
basis of health management, and to spread the stress-check system, prevent physical and mental illness, and maintain and
promote health based on health examination results. The Group will implement thorough countermeasures to passive smok-
ing in accordance with the revised Health Promotion Act and reinforce measures to help employees stop smoking, toward
reducing illness risk.
5. The Tokyo Gas Group provides support toward promoting safety and health activities through coordinating our compliance
with laws and regulations, sharing issues, and via education so that Group companies can smoothly develop their own
thorough health and safety activities.
*1 High-severity casualty accidents are fatal accidents and accidents with injuries that result in a leave of absence of one month or more.

Contribution to
Structure for Promoting Industrial Safety and Health Preventing Traffic Accidents
The Tokyo Gas Group has established a Central Safety and Health Committee, which is chaired by the executive offi- Driving training is conducted at outside facilities as part of the in-house driver’s license system developed and admin-
cer in charge of the Personnel Department. To advance the safety and health and wellbeing of Group employees, the istered by Tokyo Gas. The company has been introducing telematics (dashcams with telecommunications functions)
Committee drafts safety and health activities policies, examines measures to prevent accidents and disasters and since April 2020, and endeavors to ensure safe driving at all times by reviewing past driving data and improving the
measures to promote mental and physical health, and works to instill these policies. The Committee also presents a skills level of each driver.
Safety Prize and a Health Promotion Prize as Central Safety and Health Committee Chairman’s Prizes. The matters
examined by this committee are reported to the Corporate Executive Committee and to the Board of Directors, as nec-
essary, for deliberations and decisions. Advancing Health Management (Health Management and Health Promotion Initiatives)
■ Safety and Health Management Structure
Tokyo Gas proactively strives to promote work-life balance based on work style reform throughout the company, have
Central Safety and Health Committee all employees undergo health examinations which are prerequisite for health management, and otherwise enhance the
physical and mental health of employees.
Chair: Executive Officer in charge of Personnel Dept. · Announcement, evaluation, and improvement of company-wide policies on safety
Deputy: General Manager, Personnel Dept. Under our safety and health activities policy, industrial physicians, public health nurses, and other industrial health
and health activities
Members: Divisional General Managers staff who belong to the Personnel Department serve as the core for advancing various initiatives toward maintaining
Secretariat: Personnel Dept. and improving the health of employees, and we transmit those initiatives and health-related information throughout the
Group. Tokyo Gas has expanded the number of items covered by health checkups, and implemented activities to
· Announcement of each division’s policies on safety and health activities increase the ratio of female employees receiving cancer screenings, and we are collaborating with labor unions and the
Divisional Health and Safety Committee Tokyo Gas Health Association in implementing kenko keiei (health management).*1
· Drafting, evaluation and improvement of each division’s safety and health activities plan
*1 Kenko keiei (health management) is a registered trademark of the NPO Kenko Keiei Kenkyuūkai.
· Drafting, notification, evaluation and improvement of each regional office’s safety
Regional Office Safety and Health Committee
and health activities plan Safety and Health Management Initiatives
General Safety and Health Administrator 1. Health Examinations

Safety Administrator Examinations for all employees
Safety and Health Promoter / Health Promotor 2. Health Examinations Follow-up Measures
Industrial Physician (1) Health examinations results are confirmed and industrial health
Health Administrator
staff consult with employees as necessary.
Safe Driving Administrator
Assistant Safe Driving Administrator
(2) Industrial nurses provide health guidance to all young employees.
(3) We encourage and support treatment by outside medical institu-
tions for employees whose examination results show a need for
further examination.
Industrial Accident Prevention (4) We implement health measures (reinforce health guidance to
Industrial health staff interviewing an employee
young employees to reduce future illness risk) making use of
Occupational Safety and Health Management System health examinations results.
3. Interview and guidance for employees working long hours
Tokyo Gas manages safety and health through a company-wide occupational safety and health management system 4. Workplace Return Support
(OSHMS) to reinforce the everyday industrial safety and health activities undertaken by each workplace. We provide support, in cooperation with employment managers and attending physicians, for employees to return to
All workplaces proactively implement safety and health activities that reflect their particular circumstances, and we work, including recurrence prevention measures, so that employees on medical leave can smoothly return to their jobs.
continuously raise our safety and health standards by following a PDCA cycle for all related activities. Using a common 5. Establishment of Physical and Mental Health Consultation Desks
framework throughout the Group for safety and health activities facilitates periodic confirmation and checks of the Industrial health staff are assigned to each building so that employees can consult about their physical and mental
management system. We will continue to strengthen our OSHMS administration to prevent industrial accidents. health at any time.
6. Confirmation of the Health Conditions of Employees with In-house Driver’s Licenses
Risk Assessment Tokyo Gas confirms the health conditions of the licensed drivers and supports safe driving for work, including the
imposition of driving restrictions.
Tokyo Gas conducts risk assessment to quantify potential accident risks and take action to reduce or eliminate them. 7. Promotion of Workplace Safety and Health Activities
We have been complying with the chemical substances risk assessments made mandatory in 2016 and working to (1) Industrial health staff attend meetings of the Safety and Health Committee and promote safety and health at each
raise awareness of their risks. workplace.
(2) We encourage and support the implementation of PDCA toward firmly establishing health promotion activities.
8. Health Support for Employees with Disabilities
Contribution to
Mental Health Measures Initiatives for Health Issues and Improvement
The Tokyo Gas Group is strengthening its ongoing efforts to manage mental health, since about 60% of all sick leaves Tokyo Gas follows a highly refined approach in line with the issues so that employees can grasp their own health prob-
taken are due to mental health issues. lems and voluntarily act to improve their own health.
1. Stress checks 1. Promotion of Regular Exercise
(1) We promote use of the stress-check system and encourage self-monitoring of mental health. We are working to increase the number of participants in our walking campaign, which is an event for the entire
(2) We encourage participation in the “workplace culture check,” which is a group analysis, and provide support company (FY2019: 1,500 participants)
toward improvement of workplaces. 2. Tobacco-related Efforts
2. Support for employee care by line managers We are working to decrease the ratio of smokers throughout the company (FY2019: All employees: 26.1%; male
We utilize manager training and other opportunities to provide education on improving workplace environments and employees: 30.8%)
on how to respond as managers (1) Passive Smoking Countermeasures
3. Individual support • We strictly implement smoking room environmental management and use rules in accordance with the revised
(1) We provide individual support through the stress-check system and support for employees returning to the work- passive smoking guidelines.
place after taking a leave of absence • We have prepared a passive smoking prevention countermeasures promotion plan
(2) Our consultation structure includes our resident industrial health staff as well as telephone consultations and coun- (2) Promotion of No Smoking
seling by external institutions • We approach young employees from the time they enter the company at training sessions and lectures to pre-
vent them from becoming smokers.

Health Support for Employees Posted Overseas and Employees on Business Trips Overseas • We offer individual assistance toward smoking cessation at interviews following health examinations.
• We arrange an environment that supports smoking cessation through the introduction of no-smoking hours and
Health management support is offered to the growing number of employees posted overseas and taking overseas no-smoking days.
business trips from the development of our overseas business. • We provide individual support to employees who want to stop smoking.
1. Full implementation of statutory health checkup before and after posting, and consultation with an industrial phy- 3. Preparation of a Framework toward Health Maintenance and Management
sician. (1) Enhancement of self-care (health management, exercise, diet) and preparation and support of a framework to
2. Measures to prevent infectious diseases according to location of posting (prevention education and recommen- maintain physical and mental health
dation of vaccinations). (2) Strengthening of health guidance from age 35 to prevent illness from age 40
3. Ongoing health consultation for employees and their families (3) Reinforcement of ties with the medical institutions which conduct cancer screening and provision of information to
all younger female employees to boost the ratio of female employees who undergo cancer screenings.
External Recognition
Tokyo Gas was selected in the 2020 Health & Productivity Stock Selection jointly implemented by the Ministry of Econ-
omy, Trade and Industry and the Tokyo Stock Exchange (TSE). The Health & Productivity Stock Selection recognizes
enterprises that implement particularly outstanding initiatives from among enterprises listed on the TSE pursuing stra-
tegic efforts for employees’ health management from a business perspective. Tokyo Gas was recognized in FY2020 for
having all its employees receive physical examinations, and for its mental health initiatives and measures to normalize
working hours.
In 2020, Tokyo Gas was also recognized for the fourth consecutive year as a 2020 Certified Health and Productiv-
ity Management Organization (White 500, large enterprises category) under a certification program jointly implemented
by the Ministry of Economy, Trade and Industry and Nippon Kenko Kaigi.

Contribution to
Respect for Human Rights 3-4 We pay due respect to human rights in our relationships with suppliers. In cases where our suppliers or other
related parties are causing or contributing to adverse impacts on human rights that are directly linked to our busi-
nesses, products, or services, the Tokyo Gas Group requires the concerned parties to respect human rights and
Basic Approach to Respect for Human Rights avoid infringing upon human rights.
3-5 We seek to understand how our business activities may impact local communities and strive to cooperate with
At Tokyo Gas, we recognize respect for human rights as a prerequisite for all our business activities toward achieving local communities.
sustainable development in an increasingly globalized society. We consequently established the Tokyo Gas Group
4. Human Rights Due Diligence
Human Rights Policy in April 2018 for promoting human rights initiatives and fulfilling our obligations in this regard. The
We identify and assess any actual or potential adverse impacts on human rights and take action to prevent or mitigate
policy is based on the United Nations Guiding Principles on Business and Human Rights and other global standards to
human rights risks through ongoing efforts to develop a human rights due diligence framework and continually put it
guide the efforts of the Tokyo Gas Group, comprising Tokyo Gas Co., Ltd. and its consolidated subsidiaries. into practice to ensure respect for human rights.
We prescribe Purchasing Guidelines for Suppliers and make certain that our suppliers thoroughly understand and
5. Relief and Rectification
observe these guidelines and that their subcontractors also comply with these same standards. In addition, we con-
duct due diligence on human rights and continuously work to promote respect for the human rights of the diverse In cases where it becomes clear that the Tokyo Gas Group has caused or contributed to adverse impacts on human
rights, we provide relief and rectification through legitimate procedures.
stakeholders involved in all processes of our business activities.
6. Dialogue and Consultation
We engage in dialogue and consultation with relevant stakeholders on measures for addressing potential and actual
impacts on human rights.
Tokyo Gas Group Human Rights Policy Established April 2018
7. Human Rights Education and Promotion of Awareness
We implement appropriate education and human rights awareness activities to ensure that our Human Rights Policy is
Introduction
understood, embedded throughout all the business activities of the Tokyo Gas Group, and effectively implemented.
The Tokyo Gas Group (Tokyo Gas Co., Ltd. and its consolidated subsidiaries) believes that creating a society
that respects human rights is essential in fulfilling its public mission and social responsibilities through its 8. Information Disclosure
energy business. We recognize that respecting human rights must therefore be prerequisite to all our busi- We disclose information on our human rights initiatives through various means, including our corporate website and
ness activities. CSR report.
We established the Tokyo Gas Group Human Rights Policy based on the United Nations Guiding Princi-
ples on Business and Human Rights to guide our Group-wide efforts to promote human rights and fulfill our
obligations. Our Human Rights Policy is directly linked to the Group’s Management Philosophy and Corpo-
rate Action Philosophy, and was determined with the approval of the Board of Directors of Tokyo Gas Co.,
Ltd. to stand as our public commitment to respect human rights. Accession to the UN Global Compact
1. Our Commitment to Respect Human Rights We joined the UN Global Compact in March 2016 to demonstrate our commitment to protecting human rights and
The Tokyo Gas Group upholds and respects international norms on human rights, including the UN International Bill of respecting the rights of workers.
Human Rights, which stipulates the basic human rights of all persons, the OECD Guidelines for Multinational Enter-
prises, and the ILO Tripartite Declaration of Principles concerning Multinational Enterprises and Social Policy.
Moreover, we strive to implement the UN Guiding Principles on Business and Human Rights in our daily operations.
We comply with all applicable laws and regulations in each country and region where we operate. In cases where
we face inconsistencies between internationally recognized standards of human rights and national or regional laws
and regulations, the Tokyo Gas Group seeks ways to honor the principles of international norms on human rights.
2. Scope of our Human Rights Policy

Our Human Rights Policy applies to all officers and employees of the Tokyo Gas Group.
3. Respect for Human Rights in All the Processes of Our Business Activities
3-1 We seek to avert or mitigate adverse impacts on human rights caused by stakeholders of the Tokyo Gas Group
throughout our value chain, which encompasses all the processes of our business activities.
3-2 We respect the human rights of our employees and the people we work with, and create a healthy and comfortable
working environment.
3-3 We sincerely respond to customers and strive to ensure safety and improve quality.

Contribution to
Structure to Promote Human Rights Awareness Initiatives on Respecting Human Rights

The Tokyo Gas Group has set up a 16-member Central Human Rights Promotion Committee, which is chaired by the For the Tokyo Gas Group, human rights awareness promotion begins with establishing fair hiring practices and creat-
executive officer in charge of compliance and mostly comprises the general managers in charge of personnel affairs in ing vibrant workplaces. We are implementing a variety of measures as a group to achieve these goals. In addition, we
each department. The committee convenes once a year for a central human rights promotion meeting to confirm the will continue to address human rights issues, such as promotion of diversity and prevention of harassment, in advanc-
Group’s overall understanding of human rights issues, the outcomes of training, and action plans for raising awareness ing our management vision "Compass 2030".
for the next fiscal year. Branch Human Rights Promotion Committees, chaired by the general manager in charge of
personnel affairs at each department, are established as subordinate committees, and branch secretariats and human Training on Human Rights and Compliance
rights promotion leaders organize human rights training and related activities at each workplace.
Tokyo Gas has trained human rights promotion leaders to lead efforts to create a vibrant environment at every Tokyo Gas conducts training sessions for Group employees with the
workplace since 1995. They serve as instructors for workplace study sessions and as advisors for consultation desks. objective of creating vibrant workplaces. Through training we encour-
age employees to understand the latest trends in human rights
surrounding companies, the significance of supply chain management
as a social responsibility required of global companies, and various
human rights issues including assimilation issues, harassment, and
communications in the workplace, and we work to sharpen their per-
sonal sensitivity to human rights.
We have adopted a participatory approach in many of our training
programs to encourage participants to develop a personal awareness Level-specific human rights awareness training
of issues. For example, we compile case studies of workplace situa-
tions that make employees feel uneasy from a human rights perspective
Central Human Rights Promotion Meeting Training course for human rights promotion leaders as learning materials for our level-specific training. We develop our
training to be more realistic by having participants take a personal inter-
■ Structure to Promote Human Rights Awareness
est in those case studies and discuss them among themselves.
Central Human Rights Promotion Committee
Branch Human Rights Promotion Committees ■ Human Rights Awareness Training in FY2019
(Central Human Rights Promotion Meeting)
Type Outline Number of Participants
Chairperson Chairperson
(Executive Officer in Charge of Compliance) (selected from General Managers Four levels of training: upon entry to the company,
in Charge of Personnel Affairs)
1. Level-specific training during the third year, and at the time of qualification 1,311
promotions (two levels)
Secretariat Secretariat
(Compliance Promotion Sect)
Training at each workplace mainly for compliance pro-
Members 2. Workplace study groups 21,088
motion coordinators
Members Human Rights
(General Managers in Charge of Personnel Affairs) Promotion Leaders 3. Training courses and follow-up training New leader training (six months) and follow-up train-
354
for human rights promotion leaders ing for current leaders
■ Training Course for Human Rights Promotion Leaders: Themes Human rights lectures for
4. Human rights lectures 300
middle management by outside speakers
• CSR and human rights
• Compliance
• Human rights efforts by Tokyo Gas
• Dowa issues*
• Various human rights issues (e.g., LGBT, people with disabilities, women, the elderly, ethnic Koreans in Japan), harassment
• Mental health issues
• Communications skills (anger management and assertive communications), consultation
• Diversity and an Inclusive Society
• Visits to facilities related to human rights
* Owing to forms of discrimination rooted in social structures that developed in Japanese society in the past, some segments of the population have been
forced to endure a lower economic, social, and cultural status and remain subject to various types of discrimination in their daily lives.

Contribution to
Initiatives on Human Rights Due Diligence Respecting Human Rights throughout the Supply Chain
The Tokyo Gas Group strives to develop human rights due diligence in order to identify, prevent, and mitigate human As part of our initiatives for respecting human rights throughout the supply chain in Japan and overseas, we present
rights issues in various aspects of our business activities. our suppliers with the Purchasing Guidelines for Suppliers and conduct management activities through CSR surveys,
We have consistently implemented the following main initiatives, and we will continue to strengthen our efforts in etc. Among Tokyo Gas Group employees, we seek to ensure understanding and stringent adherence to these guide-
accordance with Tokyo Gas Group Human Rights Policy, formulated in February 2018. lines in the Tokyo Gas Group Our Code of Conduct. We also survey our suppliers to track how they deal with human
rights issues.
■ Main Initiatives for Human Rights Issues
Stakeholders Main Initiatives Supply Chain Management
Employees • Address human rights issues through the compliance consultation desks
• Conduct training for human rights promotion leaders who serve as instructors in human rights study
groups at workplaces and as human rights counselors
• Conduct various training to sharpen sensitivity to human rights toward creating vibrant workplaces
• Conduct compliance surveys to identify potential risks
• Prevent the occurrence of issues in the working environment through occupational safety and health activities
Suppliers Survey suppliers to track how they deal with human rights issues
Customers Monitor the status of personal information management
Human Rights Consultation Desks
Consultation desks have been established both inside the company in the Compliance Department and outside the
company at a comprehensive consultation service company to handle workplace issues on communications and com-
pliance, including human rights. In fiscal 2019, we received 64 requests for consultations, which were addressed
appropriately depending on content. First and foremost, we work to protect the person who is seeking consultation
from being placed at a disadvantage. We address issues through face-to-face consultations whenever possible, and
help create a safe and secure working environment together with employees.
Human Rights Lectures
In October 2019, we held a human rights lecture entitled “Expectations and Roles of the Tokyo Gas Group in a Multi-
cultural Inclusive Society.” The lecture was attended by around 300 participants, including members of human rights
promotion committees and employees in charge of personnel affairs from Tokyo Gas, employees in charge of human
rights education at subsidiaries, managers and heads of general administration departments at LIFEVAL companies,
managers of the Tokyo Gas Merchandisers Organization (TOMOS), and human rights promotion leaders.
Human Rights Week Initiative
During Human Rights Week from December 4 to 10, we invite Group employees and their families to submit slogans
for raising human rights awareness.
In fiscal 2019, we received 9,584 entries, and posters of the best entries were displayed at each workplace.

Contribution to
Governance
Tokyo Gas Group Our Code of Conduct
Compliance
This code sets forth the values and standards of conduct for everyone who works at the
Tokyo Gas Group. From fiscal 2003 to fiscal 2016, the code spelled out seven pledges. In
Basic Plicies fiscal 2017, however, the code was revised in the form of 11 pledges that incorporate
international standards such as ISO 26000, the Olympic Charter, legal amendments, and
The Tokyo Gas Group aspires to be a sound business enterprise that earns society’s trust by ensuring all management other key developments.
and employee decisions and actions are rooted in legal compliance, ethical standards, and public expectations. To this
end, the Group promotes compliance in accordance with its established basic policies.
Tokyo Gas Group: Our
Code of Conduct
Coordinated Promotion of Compliance by Business Departments Based on Basic Policies
Recognizing the importance of flexible and sustainable busi- ■ PDCA Cycle to Promote Compliance Tokyo Gas Group Our Code of Conduct
ness activities in order to continuously adapt to changing
PLAN Purpose and vision
business content and legal environments, the Tokyo Gas
1. “Our Code of Conduct” sets forth the values and standards of conduct that everyone who works in the
Group promotes collaborative cross-departmental efforts to ● Formulate basic policies
● Develop specific action Tokyo Gas Group is expected to share and follow in order to implement our Management Philosophy
strengthen compliance based on basic policies formulated plans
and Corporate Action Philosophy and ensure a focus on compliance in business.
each year by the Management Ethics Committee.
2. By following this Code of Conduct, we will contribute to the creation of an affluent society through the
Under these basic policies, each department of the Tokyo
Tokyo Gas Group’s growth and development as a corporate group that people will continue to trust and
Gas Group establishes and follows a PDCA cycle to review ACTION DO
make their first choice.
and improve its operations from the perspective of compli- ● Request corrective Continuous ● Put into practice in
action
ance. ● Respond to risk
activities operations
● Educational/
● Review policies and plans
awareness activities Eleven Pledges
based on audit results
1. We will constantly think and act responsibly as individual members of this “energy frontier corporate group”
so that people will continue to trust our group and make it their first choice.
CHECK
1) Continual innovation
● Identify and assess risks
● Compliance advisory (1) We will pursue continual innovation, unfettered by convention and ever sensitive to the expectations of customers,
service desk
● Internal audit
shareholders, and society.
● Awareness survey
(2) We will create the maximum outputs working in partnership with one another, while being fully aware of our individ-
ual roles and responsibilities and committed to self-improvement.
2) Doing more for the customer
We will put the customer at the heart of everything we do.
3) Everyone is a brand builder
Day in and day out, we will strive to build the security, safety, and trust that underpin the Tokyo Gas Group’s brand
value.
2. We will constantly conduct business in a clear-cut and fair manner.

1) Legal compliance
(1) We will constantly conduct business in compliance with laws, internal rules and regulations, and socially accepted
rules.
(2) We will act swiftly to resolve issues where infringements of laws, internal rules and regulations, or socially accepted
rules have occurred or may occur.
2) Separation of professional and private spheres
(1) We will not use our professional position for personal gain.
(2) We will not use company property for private purposes.

Contribution to
Governance
3) Active disclosure of information 2) Attainment of excellent record of occupational safety and health
We will enhance the transparency of business activities and actively and promptly disclose accurate information to We will enforce compliance, including adherence to all related laws and regulations, and make every effort to eliminate
customers, shareholders, communities, and other stakeholders in order to earn their trust. the risks of disasters and accidents in order to establish an excellent safety and health.
4) Firm stand against antisocial forces 3) Creation of a cheerful workplace
(1) We will stand firm against illegal and improper demands made by sokaiya racketeers, organized crime groups, and (1) We will create a lively workplace where everyone can realize their full potential and individual differences are
other antisocial forces. respected.
(2) We will not, under any pretext, give benefits to or otherwise accommodate the demands or interests of antisocial (2) We will create an open workplace where everyone can share necessary information and engage in free expression
forces. and discussion.
4) Promotion of diversity
3. We will deal with customers, business partners, shareholders, and all our stakeholders sincerely and equitably.
We will accept one another’s values and various work styles, and get the best from our own knowledge, abilities, and
3-1. Customers experience. We will also all work to raise productivity and meet the diversifying needs of society.
1) Satisfaction beyond expectations
5. We will act for the protection of the global environment.
(1) We will provide high value-added products and services that customers will make their first choice.
1) Promotion of environmental protection
(2) We will always put ourselves in the customer’s shoes in order to deliver the best possible work that exceeds cus-
tomer expectations. (1) As a leader in environmental management, we will reduce our environmental footprint and endeavor to make sus-
tainable use of natural resources in every aspect of the Tokyo Gas Group’s business activities.
(3) In the event of a customer complaint or accident, we will respond swiftly and in good faith to prevent a recurrence.
(2) We will promote use of highly eco-friendly energy sources centered on use of natural gas, and provide high-effi-
3-2. Business partners
ciency systems and equipment that have a low environmental impact.
1) Fair business dealings
We will work with local communities to make people’s lives more environmentally friendly.
(1) We will respect business clients and suppliers as business partners and do business with them in good faith.
(2) We will comply with the Antimonopoly Act and other applicable laws and ordinances, and will practice fair dealings 6. We will contribute to local communities and society as a good corporate citizen.
in accordance with the principles of free competition. (1) We will respect and contribute to local communities, building trust with them through active dialogue and coopera-
(3) We will not exploit our position or authority to obtain undue benefit or make unreasonable demands. tion, and making effective use of our business resources.
2) Maintenance of proper relations (2) We will contribute to local communities as good citizens, recognizing that we ourselves are all members of com-
munities.
(1) We will always be conscious of social point of view in our interactions with business partners, and will never commit
any act that might cause misunderstanding or distrust from inside and outside the company. 7. We will handle information appropriately.
(2) We will maintain fair relations and do nothing questionable under applicable national and local laws and ordinances 1) Prevention of information leaks
in our dealings with government and other public officials and employees.
We will handle confidential information obtained in the course of business properly and will not divulge such informa-
3) Understanding and observance of the Purchasing Guidelines for Business Partners tion during or after our employment at the Tokyo Gas Group.
We will promote understanding and observance of the Purchasing Guidelines for Business Partners by our business 2) Compliance with the Act on the Protection of Personal Information
partners and others along our supply chains, and we will require partner businesses involved in transactions with
(1) We will obtain and manage the personal information of customers, employees, and others by appropriate methods
those companies to observe the same standards.
and use such information only insofar as permitted for legitimate purposes.
3-3. Shareholders
(2) We will not disclose personal information to third parties except where permitted by law.
We will facilitate the appropriate exercise of shareholders’ rights through fair, timely, and appropriate disclosure and
3) Appropriate use of information systems
constructive dialogue.
We will use information systems, including email systems and the Internet, in accordance with strict rules on proper
4. We will respect diversity and individuality among our colleagues and create an inclusive working environment. use. Company information systems will not be used for non-business purposes.
1) Respect for human rights 4) Respect for intellectual property
(1) We will respect human rights, prohibit child labor and forced labor, and not discriminate or harass anyone on the We will respect patents, trademarks, copyrights, and other intellectual property rights, protect and use rights held by
basis of race, nation, religion, gender, age, origin, nationality, disability, education, social status, sexual orientation, our company, and not infringe the rights of others.
gender identity, or other such grounds.
(2) We will respect one another’s positions and treat everyone equally, irrespective of form of employment, gender,
title, or any other differences.
(3) We will not commit sexual harassment, workplace bullying, pregnancy discrimination and other types of harass-
ment, discrimination against employees who take family care leave, or any other acts that infringe the dignity of the
individual. We will also not condone such acts.

Contribution to
Governance
Compliance Promotion Structure

8. While conducting business globally, we will not only comply with national and local laws and regulations and
respect international standards on human rights and similar issues, but also engage in business activities in a The Management Ethics Committee, chaired by the president, meets twice a year, in principle during March and
manner that is sensitive to different cultures, customs, and stakeholders’ concerns. November, to formulate Company-wide policy and confirm and discuss matters, such as the handling of inquiries and
consultation by the consultation desks and the results of the monitoring of compliance awareness among employees.
9. We will act with integrity and decency as members of society, and maintain high ethical standards in our private
We have also established Compliance Committees in each unit to consistently and proactively engage in initiatives
lives.
for promoting compliance.
In our private lives, too, we will comply with all applicable domestic and foreign laws and regulations, be aware of
Over 300 management-level personnel have been appointed as compliance managers and compliance promoters
changes in social expectations, and always be mindful of how we should behave as a model citizen.
at each workplace to lead in promoting concrete compliance activities.
1) Compliance with regulations on insider trading
We will not engage in insider trading, such as the purchase or sale of shares and other such transactions, using infor- ■ Compliance Promotion Structure
mation obtained in relation to business. We will not communicate information or recommend transactions to other
Board of Directors
parties to enable them to make a profit or avoid a loss.
2) Prohibition of annoying or disturbing behavior President
In our private lives, we will not injure or deceive others, commit indecent acts, or engage in any other annoying or dis-
Management Ethics Committee Deliberate on and
turbing behavior.
coordinate compliance
Chairperson: President
3) Responsible drinking and compliance with traffic rules (including not driving under the influence of alcohol) action plans
Members:
We will be careful to drink responsibly and will never drive under the influence of alcohol. We will always stop anyone Report Division Executive Officers,
who attempts to drive while drunk, and we will not encourage anyone who is driving a vehicle to drink and will not Related General Managers
provide a vehicle to anyone who has been drinking. We will also obey all other traffic rules.
Instruct/Report Instruct/Report
4) Prohibition of possession and use of illegal drugs
We will not possess or use illegal drugs, and we will not be involved in any way in their manufacture, purchase, sale, Internal Audit Dept. Compliance Dept.
distribution, or other such acts.
5) Prohibition of gambling Support/Report
We will never engage in any acts of gambling, including the betting of even small amounts of money on golf, mahjong, Each Unit Compliance Committee
Consult/Inform
or sporting events.
6) Compliance with rules on use of social media
If communicating information via social media, we will not commit any act, even as individuals, that might harm the Internal audit
Each Department of Tokyo Gas Subsidiaries and Affiliates / Tokyo Gas LIFEVAL
reputation or property of the company.
Report/Consult Report/Consult
7) Compliance with other laws, regulations, social norms, and standards of ethical conduct, and prohibition of acts
that outrage public decency Employees
10. If we transgress this Code of Conduct or learn of a transgression, we will immediately report the matter to our
workplace and rectify it.
11. Executives and managers will lead from the front and take action themselves.
1) Awareness of position and conduct as executives and managers
(1) Executives and managers will themselves provide models of compliance with this Code of Conduct and encourage
understanding and practice of the same throughout the workplace.
(2) Executives and managers will lead from the front in working to resolve any problem that may arise and ensure
organization-wide action to prevent a recurrence.
(3) Executives will take strict action (including against themselves) where necessary.

Contribution to
Governance
Consultation Desks Compliance Practices

The Tokyo Gas Group has set up consultation desks internally through its Compliance Department and externally through Tokyo Gas, our subsidiaries and LIFEVAL companies organize a range of activities to encourage employees to apply
a law firm and communication support center. All individuals working at the Tokyo Gas Group, including officers, regular Tokyo Gas Group Our Code of Conduct to their own situations.
and temporary staff members can directly contact these desks by phone or email whenever they feel uncomfortable rais-
ing a matter within their organization. The Compliance Department also handles consultation for our suppliers. These Workplace Workshops Using Training Resources
consultation systems serve as internal points of contact, as stipulated in the Whistleblower Protection Act.
Under the operational guidelines of the consultation desks, advice and solutions are provided to employees who Workshops led by compliance promoters are held at the level of individual workplaces at Tokyo Gas, our subsidiaries
make inquiries or request consultation. The requests are treated in strict confidence, and the employees are protected and LIFEVAL companies (21,088 employees participated in fiscal 2019). These workshops feature awareness-raising
against any discriminatory treatment for using the desks. resources entitled “The Case Method,” “Collected Cases of Compliance,” and “Learning from Cases! Compendium of
Independent advisory services have also been established at all subsidiaries and Tokyo Gas LIFEVAL (“LIFEVAL”) Case Law.” Developed in alignment with Tokyo Gas Group Our Code of Conduct, the resources are used to improve
companies. In July 2019, training sessions were held for the personnel staffing the consultation desks at the Tokyo Gas participant understanding of the laws, ordinances, and regulations governing the practice of Our Code of Conduct and
Group to strengthen their ability to handle inquiries and consultations. to help them apply the code in practice.
These desks play an effective role in enabling Tokyo Gas to discover and resolve problems at an early stage so
that the Company’s self-regulating processes function effectively. Instilling a Compliance-oriented Mindset through Training
■ Number of Cases Handled by Consultation Desks (FY2019)
Level-specific training for new employees and others is provided with the active participation of subsidiaries and LIFE-
Consultation Topics Number of Cases VAL employees to foster a compliance mindset (1,311 employees underwent training in fiscal 2019).
Interpersonal relations and harassment 35
Compensation, working hours, and related issues 14 Strict Compliance with the Antimonopoly Act, the Act against Unjustifiable Premiums and Misleading
Internal rules 11 Representations and the Subcontract Proceeds Act
Laws and regulations, and other issues 4
Training is provided annually to the Tokyo Gas Group employees to improve understanding of legal compliance.
Total 64
In fiscal 2019, a total of around 7,700 Group employees took part in training sessions on the Antimonopoly Act, the
Act against Unjustifiable Premiums and Misleading Representations, and the Subcontract Proceeds Act. The sessions
are designed to provide practical information, including details on the purposes of various laws, and specific cases
studies released by organizations such as the Fair Trade Commission and the Consumer Affairs Agency.*1
*1 Case studies include examples of cartels and abuses of superior bargaining position (Antimonopoly Act), and misleading representation (Act against Un-
justifiable Premiums and Misleading Representations).

Contribution to
Governance
Sharing Information on Compliance Foreign Public Official Anti-Bribery and Corruption Guidelines
We are working to raise the standard of compliance by widely publicizing across the
Tokyo Gas Group up-to-date information on the compliance risks associated with Summary of Guidelines for Action
changes in the organization’s business environment, including those associated with
our evolution as a total energy business, acceleration of our global business develop- • Bribery and corruption of foreign public officials and other individuals and spending on facilitation payments to foreign
ment, and the revision and stricter enforcement of prevailing legislation. public officials and other individuals are prohibited.
Specifically, information is shared through the regularly published “Compliance • The provision of inappropriate hospitality, gifts, donations, and the like is prohibited.
Information” newsletter, a resource for compliance managers and promoters who • All hospitality, gifts, donations, and the like made to foreign public officials and other individuals and appointments of
lead activities at the Company, subsidiaries, and LIFEVAL companies. Contemporary certain third parties must first be approved through the procedure described in the guidelines and must be accurately
issues are shared quickly to keep people abreast of changes in society, such as infor- accounted for in a timely manner.
mation about the enforcement of the amended Immigration Control and Refugee • To prevent the bribery and corruption of agents, consultants, and similar third parties, due diligence must be per-
Recognition Act , which was featured in the publication in fiscal 2019. The newsletter formed before they are appointed, clauses prohibiting bribery and corruption must be incorporated into their contracts,
is also used in workplace workshops to share details about cases in and outside the and other appropriate measures must be completed. The same applies to M&As with foreign firms.
Company.
Compliance information
Support for Tokyo Gas Group Compliance Promotion

Action Items of the Foreign Public Official Anti-Bribery and Corruption Guidelines
Tokyo Gas promotes compliance by LIFEVAL and partner companies providing regional services on behalf of Tokyo • Prohibition of bribery of foreign public officials
Gas. We also make educational tools available that are tailored to the circumstances of each company and assist in
• Prohibition of facilitation payment
implementing PDCA cycles.
• Prohibition of inappropriate hospitality, gifts, invitations, overseas donations, etc.
As part of our compliance promotion activities, we distribute copies of Tokyo Gas Group Our Code of Conduct
and booklets on subjects such as the protection of personal information, and hold lectures for management-level per-
• Prohibition of bribery (other than foreign public officials)
sonnel. Since fiscal 2010, we have exchanged opinions on compliance with some partner companies, and we share
• Transactions with third parties
news on compliance and information on compliance measures to raise awareness. • Relationships with partners of joint ventures, etc.
• Prohibition of taking bribes
• Mergers and acquisitions
Basic Policies on the Prevention of Bribery and Corruption • Prohibition of fraudulent accounting
• Obligation to whistle-blow and cooperate with investigations

The Group is fully committed to preventing bribery and corruption in all domestic and international transactions by • Emergency response
complying with the anti-bribery and corruption laws in each country and region. This includes specifying in Tokyo Gas • Disciplinary action
Group: Our Code of Conduct our obligations to comply with laws and be fair and honest with our customers and sup- • Training and monitoring
pliers.
In line with the expansion in our overseas business under GPS2030, we have established the Basic Policy on
Overseas Business Promotion, in which we pledge to play our part in developing a sustainable society, and are carry-
ing out equitable and transparent corporate activities in the international business community. In particular, bribery and
corruption not only damages the social credibility of a company but can also become a global issue when it hampers
economic growth in developing countries. We have thus formulated the Foreign Public Official Anti-Bribery and Corrup-
tion Guidelines in accordance with our Basic Policy in order to outline specific actions necessary for maintaining
appropriate relationships with foreign public officials as a means of safeguarding orderly competition.

Contribution to
Governance
Operating Structure for Preventing Bribery and Corruption Verification and Audit of Penetration of Compliance
The chief compliance officer acts as the executive officer with chief Compliance Awareness Surveys
responsibility for preventing overseas bribery and corruption. Supervi-
sors responsible for implementing measures to prevent bribery and We regularly conduct surveys of all employees of Tokyo Gas and its subsidiaries to monitor the effectiveness of com-
corruption overseas are appointed in every department and company pliance promotion activities.
of the Group that is subject to the guidelines to take responsibility for In fiscal 2019, we sought responses from employees at Tokyo Gas, its subsidiaries, and LIFEVAL companies with
the approval of hospitality, gifts, donations, and the like, confirmation of a focus on the following points.
the findings of due diligence when appointing third parties, approval of
entry into contracts, and other matters. The Compliance Department • Company compliance measures
decides on specific measures for implementing the guidelines. • Understanding of laws, regulations, and manuals
Anti-bribery and corruption training session for employees • Conditions preventing compliance violations in the workplace
involved in international business • Issue escalation
• Supervisor/workplace efforts to promote compliance
Effective Application of the Guidelines to Prevent Bribery and Corruption • Sharing of information and opinions on work-related aspects
• Compliance actions of the respondent
The Tokyo Gas Group provides training to employees primarily involved in business overseas to ensure proper compli-
ance with the guidelines. In fiscal 2019, 384 personnel received this training. We have produced an English version of The results showed that Tokyo Gas, its subsidiaries, and LIFEVAL companies have maintained high average
the guidelines for locally hired employees and have distributed to them the English edition of Tokyo Gas Group: Our scores of at least 3 points on a 4-point scale in every category.
Code of Conduct and other informational resources. We have also established a system to enable Group employees As a reference for future improvement, we offered feedback on common tendencies and, where necessary, indi-
working overseas to report and seek advice. We implement PDCA cycles to ensure that bribery and corruption are vidual corporate tendencies with respect to the survey results and corresponding actions to be taken. The results are
being prevented by monitoring the situation through internal audits and other means to confirm that the procedures posted on the intranet for review by all employees of Tokyo Gas, its subsidiaries, and LIFEVAL companies.
established by the guidelines are being followed.

Contribution to
Governance
Overview of the FY2019 Compliance Survey Results

Cybersecurity Management
■ Tokyo Gas ■ Subsidiaries
Company compliance Company compliance
measures measures
4 4
Basic Policy
Compliance Understanding of Compliance Understanding of
actions of the 3
laws, regulations, actions of the 3
laws, regulations, As an infrastructure provider, Tokyo Gas considers cybersecurity to be an important management issue. Our manage-
respondent and manuals respondent and manuals
2 2 ment leads efforts to ensure the security of the information systems that handle customer and other data and the
1 1
control systems for gas production/supply, power generation, and other facilities. Through these efforts we strive to
0 0 protect the customer information assets under our stewardship and to maintain the stable supply and safety of energy
Sharing of Conditions Sharing of Conditions services. Furthermore, we implement measures for preventing cybersecurity incidents, and, recognizing the sheer diffi-
information preventing information preventing culty of thwarting all cyberattacks, carry out management-involved training sessions and other actions for readying
and opinions compliance and opinions compliance
on work-related violations in the on work-related violations in the ourselves to respond to a potential intrusion.
aspects workplace aspects workplace In addition, we are seeking to further strengthen our cybersecurity through a PDCA cycle that adapts to recent
advances in digital technologies, the growing threat of cyberattacks, and other changes in the cybersecurity landscape.
Supervisor/workplace Issue Supervisor/workplace Issue
efforts to promote escalation efforts to promote escalation ■ PDCA Cycle for Ensuring Cybersecurity
compliance compliance
Cybersecurity for Protecting Customer Information Assets and Maintaining Stable Supply of Energy
■ LIFEVAL companies
Plan
Company compliance ● Formulate annual
measures security plan
● Prescribe security rules
4
Compliance Understanding of
3
actions of the laws, regulations,
respondent and manuals Report to Report to Risk Action Do
2 Board of Review security Implement technical,
Corporate Management ● ●
Directors approval measures personnel, and
Executive Meeting Committee organizational measures
1 ● Review security rules
Sharing of Conditions Check

information preventing ● Monitor and analyze the
and opinions compliance security measures
on work-related violations in the implemented
aspects workplace
Information security audits, voluntary inspection

Supervisor/workplace Issue of control systems, and other checks
efforts to promote escalation
compliance
Compliance Auditing
The Internal Audit Department regularly conducts audits of Tokyo Gas and its subsidiaries and affiliates focusing on the
severity of risks and the probability of their materialization from the perspective of legislation related to the audited
unit’s operations, as well as corporate ethics and social norms.

Contribution to
Governance
Cybersecurity Promotion System

Protection of Personal Information
As cyberattacks become more advanced and sophisticated, risk management is increasingly important for information
systems and control systems. We manage cyberattack risks through efforts informed by the Ministry of Economy,
Trade and Industry’s Cybersecurity Management Guidelines. These actions are led by our Cybersecurity Subcommit- Basic Policy
tee, which reports to the Risk Management Committee and provides integrated risk management for both information
and control systems. We recognize that properly protecting and handling personal information is at the foundation of our business activities
In addition, all Tokyo Gas units and the subsidiaries and some 220 partner companies that support Tokyo Gas and a vital social responsibility. To fulfill these responsibilities, we have established the following policies for guiding
Group operations strive together to ensure cybersecurity. This concerted effort develops the information security pro- our best efforts to protect personal information.
motion and control system management formations needed to prevent cybersecurity incidents and minimize the
damage and other impacts of incidents that do occur.
■ Cybersecurity Organization Tokyo Gas Policy on Protection of Personal Information
1. Legal compliance
Tokyo Gas In addition to observing all applicable laws, regulations, and guidelines governing the protection of personal informa-
tion, Tokyo Gas establishes and continually improves Company policy and internal rules for protecting personal
information.
Board of Directors Corporate Executive Meeting
2. Personal information management
We take necessary actions under relevant laws, regulations, and guidelines and properly manage personal information
Risk Management Committee to prevent any loss, leakage or unauthorized changes to said information. In addition, a person is assigned at each
workplace to be responsible for the protection of personal information and to educate and supervise employees in
Cybersecurity Subcommittee regard to this issue.
3. Collection and use of personal information

We acquire personal information through proper means to conduct our business operations appropriately and effi-
Control Systems Information Systems Subsi- Tokyo Gas Partner ciently. When collecting such information, we inform the affected person in advance of the purpose for which the
diaries LIFEVAL companies information will be used, and obtain only the information specifically needed to achieve that purpose.
Units operating Other units that use IT Management
control systems information systems Department 4. Provision of personal information to third parties
Collaboration Collaboration Collaboration We do not provide personal information to any third party without obtaining the prior agreement of the person affected,
except as allowed under relevant laws, regulations, or guidelines, and in certain cases where, for example, parties
Formations for Formations for Formations for receiving the information are not legally defined as third parties. In our operations that require the transfer of personal
Departmental Departmental Formation for
formations for formations promoting
promoting promoting promoting information to third-party service providers, we select only providers meeting the necessary standards and obligations
information information information
managing control for promoting information
security at each security at each security at each
for managing personal information, establish a set of personal information protection rules for those providers, and
system security information security security supervise their handling of the information.
Group company Group company Group company
5. Disclosure, correction, etc., of personal information

Formations for
Collaboration managing control When a person requests disclosure, correction, deletion, or other actions on their personal information, we endeavor to
system security promptly respond, within reasonable limits under relevant laws and guidelines, after confirming the person's identity.
at each Group
company*1
*1 Only the companies that operate control systems.

Handling of Personal Information Web
Practices to Ensure Cybersecurity

We take a comprehensive approach to cybersecurity that combines technical measures such as those for preventing
system intrusions, personnel measures such as employee training, and organizational measures such as establishment
of security response formations and the holding of cyberattack response training. Through our sustained implementa-
tion of these efforts, we raise the level of security across the entire Tokyo Gas Group.

Contribution to
Governance
Secure Control of Personal Information

Appropriate Information Disclosure
The Tokyo Gas Group collects and utilizes a massive volume of personal information,
including information on over 11 million customers. We have established a security control
system for ensuring the personal information of all our customers is appropriately pro- Basic Policy
tected and managed. Moreover, we are committed to thoroughly educating employees
and raising their awareness about legal concerns and implications. Tokyo Gas believes that the timely and proper disclosure of information to stakeholders is a core element of its public
We established a Group-wide personal information security control system even mission as an energy company. We proactively and appropriately communicate information on our corporation, the
before the Act on the Protection of Personal Information took full effect on April 1, 2005. safety and usage of our products and services, and other matters to enable customers to enjoy the safe, reliable, and
Since then we have been working to ensure that all employees are thoroughly familiar with convenient use of the energy and gas appliances we supply.
the content of the act by developing in-house rules and manuals in compliance with it. In
addition to voluntary checks conducted to confirm whether personal information is being Tokyo Gas Website
properly managed, internal audits are conducted by the Internal Audit Department to
assess compliance with the act and other applicable laws, ordinances and guidelines as In addition to providing corporate and lifestyle information, and pages for carrying out gas/electricity service proce-
Let’s Follow the Rules: A Guide
well as our own policy on the protection of personal information and internal rules. In order for Protecting Personal Infor- dures, our website posts important notices, including on home gas appliances, to rapidly provide customers with
to constantly foster awareness of information security, we educate employees about pro- mation accurate information on product recalls, defects, and other such matters that require their attention.
tecting personal information as part of the level-specific training provided when they join We also operate membership websites for customers of our electricity and gas services. The myTOKYOGAS site
the Company, during their third year and qualification promotions, and on other appropri- enables residential customers to check their monthly gas and electricity usage, convert their service usage points into
ate occasions. rewards points of partner services, or use the usage points for purchasing items from the Tokyo Gas Web Shop or
In response to the revised Act on the Protection of Personal Information that took making donations to support environmental protection projects, the Japanese Para-Sports Association, and other
effect in May 2017, we began informing each company of the Tokyo Gas Group of the causes. The myTOKYOGAS Business site provides commercial and industrial customers with a service that visualizes
details of the revised act. We also formulated guidelines for clarifying personal information their monthly gas and electricity usage and charges.
and handling anonymously processed information. In April 2017, we distributed a pam-
phlet that explains the practical aspects of the Act on the Protection of Personal
Information to all employees of Tokyo Gas, its subsidiaries, and Tokyo Gas LIFEVAL com-
panies in order to strengthen understanding and encourage rigorous compliance.
Information Security Audit

The Internal Audit Department audits the Company and its subsidiaries and affiliates to determine whether the audited
organizations are taking proper steps to ensure information security, to identify specific information security risks, and
to confirm whether controls are being properly developed and implemented to manage these risks.
Tokyo Gas Website – Important Notices

Contribution to
Governance
Tokyo Gas Official Social Media

Supply Chain Management
We maintain a corporate Facebook page and Twitter account to offer instant access to our information. We post our
seasonal information, recipes and other useful information for everyday life, including entertainment content such as
Paccho’s (Tokyo Gas’s mascot character) Diary and disaster preparedness information on the safe use of city gas. In Tokyo Gas believes that it must fulfill its social responsibility in cooperation with business partners, rather than doing
the event of a disaster, we share information through social media on how we are responding. so on its own when delivering products and services to customers. In 1992, we introduced guidelines and basic
requirements to pursue open, equitable, and fair purchasing activities. Adhering to these guidelines, we have forged
Proper Information Provision under Statutory and Voluntary Standards relationships of trust and jointly implement CSR initiatives.
In 2017, we revised the Basic Requirements for Purchasing, Purchasing Guidelines for Suppliers, and Green Pur-
We strive to provide the accurate information that customers need to make informed decisions about Tokyo Gas Group chasing Promotion Guidebook to promote procurement in ways that show even greater consideration for CSR. Going
products and services. For example, we have created checklists for making sure that advertising and representations forward, we will further enhance our brand values of Safety, Security and Reliability by continuing to work with suppli-
are appropriate and comply with the Act against Unjustifiable Premiums and Misleading Representations. We also ers to pursue open, equitable, and fair purchasing activities based on these policies.
strive to thoroughly ensure the accuracy of information in flyers, catalogs, brochures, and other materials through col-
laboration between the publications production team and the employees responsible for guaranteeing proper
representation. Those employees are provided training to enhance their knowledge of this area. Basic Approach
To ensure that customers can safely use our products and services, we also abide by the guidelines for appropri-
ate information provision and other matters that the Ministry of Economy, Trade and Industry has set forth in concert Adhering to the Basic Requirements for Purchasing revised in 2017, Tokyo Gas has developed trusting relation-
with the full deregulation of the electricity and gas markets. ships rooted in highly transparent, fair, and equitable transactions with its business partners, and it is working with
them to maintain and enhance the “Safety, Security, and Reliability” that are the hallmarks of the Tokyo Gas Brand.
To enhance customer trust, it is essential that not only Tokyo Gas Group but also its business partners practice
compliance, preserve the environment, ensure occupational safety, respect human rights, and show concern for local
communities. The Group has included provisions on transactions and relations with its business partners in Our Code
of Conduct, and it is working to ensure awareness of and compliance with these provisions. To assist trust-based
cooperation on purchasing activities with our business partners, we ask them to work with us on meeting the condi-
tions set forth in our Purchasing Guidelines for Business Partners and Green Purchasing Promotion Guidebook. We
have also established Environmental Common Specifications covering areas such as legal compliance, reduction of
environmental impacts, and concern for occupational safety and health. Our business partners are informed of these
specifications and required to comply with them every time that we place an order with them.
Procurement Policies
• Purchasing Guidelines: code of conduct governing the purchasing activities of Tokyo Gas
• Purchasing Guidelines for Suppliers: requirements for doing business, including quality, legal compliance,
labor, safety and human rights, environment, and local communities
• Green Purchasing Promotion Guidebook: environmental aspects of procurement that require consideration

Contribution to
Governance
Purchasing Guidelines Purchasing Guidelines for Suppliers
Tokyo Gas established the Purchasing Guidelines as a code of conduct for its purchasing activities that embodies its To clarify and address the tasks in a collaborative effort, the Tokyo Gas Group sets out its requirements in the Purchas-
Corporate Action Philosophy. In fiscal 2017, we revised the Principles and Standards to promote procurement in ways ing Guidelines for Suppliers and requests that they be put into practice.
that show even greater consideration for CSR. Promotion of CSR will also result in reducing risks and enhancing quality across the supply chain. Our objective is
to achieve mutual growth alongside our suppliers and play ou part in creating a sustainable society.
Purchasing Guidlines
Purchasing Guidelines for Suppliers
1. Openness
The Company will procure goods and services, both domestically and internationally, that meet the Company’s stan- The Company seeks the cooperation of its suppliers and requests that they understand and act in accordance
dards for quality, safety, and cost, through procedures that are simple and easily understood. with the Basic Requirements so as to ensure mutual trust throughout purchasing activities.
2. Fairness and Equality

1. Quality Guarantee
The Company will select its suppliers in a fair and equitable manner on the basis of economic rationality, with due con-
The Supplier must meet the requirements for quality and performance as set by Tokyo Gas and maintain that level of
sideration to quality, price, reliability, guaranteed delivery, after-sales service, suitability with existing facilities,
quality and performance over a reasonable period of time.
technological ability, financial health, and CSR stance.
The Company is fully committed to complying with the laws and regulations prohibiting bribery, corruption, misappro- 2. Reasonable Pricing
priation, antitrust, and other illegal behavior. The Supplier must offer prices deemed reasonable with respect to quality, performance, specifications, terms of
delivery, terms of payment, trends in market prices, and other relevant areas.
3. Mutual Trust
The Company will establish relationships of trust with its suppliers based on fair and equitable transactions and strive 3. Compliance with Terms of Delivery
to maintain and enhance the safety, security, and reliability of its brand through mutual prosperity and cooperation. The Supplier must observe the contractual time of delivery specified by the Company.
Indispensable to providing stable energy is the stable supply of quality goods and services from suppliers at fair prices
and within the designated delivery periods, all based on mutual trust. 4. Safety Assurance
The Supplier must ensure the safe use and operation of its products.
4. Commitment to Compliance
The Company and its suppliers must fully comply with the letter and spirit of all relevant laws and regulations, social 5. Maintenance and After-Sales Service
norms, and corporate ethics when conducting business transactions. The inspection, maintenance, and repair services that the Supplier is required to provide should be undertaken in a
fast and precise manner, an approach that should also be applied to its design and production or implementation of
5. Environmental Protection goods and services. In addition, the Supplier must be capable of quickly providing the necessary parts and technical
The Company will work with its suppliers to protect the natural environment toward realizing a resource-saving society assistance for standard repairs and in the event of an emergency.
by adopting the perspective of environmental friendliness in addition to economic considerations.
6. Risk Management
The Company will promote Green Purchasing in accordance with its Green Purchasing Promotion Guidebook and also (1) Quick and appropriate response
to follow through with its Environmental Policies.
The Supplier must be able to respond quickly and appropriately to quality-related issues and emergencies such as
6. Occupational Safety and Respect for Human Rights natural disasters or accidents.
The Company will work with its suppliers to ensure occupational safety and respect for human rights. (2) Personal and confidential information
The Supplier must appropriately handle personal information and confidential information.
7. Consideration for Local Communities
(3) Intellectual property
The Company will work with its suppliers to preserve the environment and ensure respect for human rights in local
The Supplier must appropriately manage intellectual property, including confidential information and expertise.
communities, while also striving to ensure their safety and security.
The Company will actively engage in activities that contribute to the development of local communities toward the bet- 7. Commitment to Compliance
terment of society. The Supplier must comply fully with the letter and spirit of all relevant laws and regulations, including the antitrust
law and subcontractor law, and is expected to observe social norms and corporate ethics. The Supplier must also
maintain a fully functioning system for the prevention and early detection of illegal behavior.
Action on Resource Procurement Web

Contribution to
Governance
Green Purchasing Promotion Guidebook

8. Consideration for Labor, Safety, and Human Rights
Tokyo Gas has practiced green purchasing*1 since fiscal 1996.
The Supplier must act in compliance with laws, regulations, and social norms related to occupational health and
safety, working conditions, and human rights, and must engage in initiatives for addressing these issues. Specific We systematically pursue green purchasing in accordance with our Green Purchasing Promotion Guidebook and
requirements include: require suppliers to adhere to specifications based on our Purchasing Guidelines for Suppliers.
• Eliminating all discriminatory practices based on race, ethnicity, religion, gender, age, place of birth, nationality, physical *1 Placing priority on purchasing products and services with lower environmental impact.
and mental disability, academic background, social status, sexual preference, sexual identity, and other factors, and
striving to provide equal opportunities and fair treatment;
• Attending to the health and safety of employees and implementing the necessary measures;
• Properly managing working hours and avoiding forcing work against the will of the employee; The Tokyo Gas Group will promote Green Purchasing in accordance with this Guidebook and by adopting the
• Respecting employees’ right to organize and allowing collective bargaining and labor-management consultations;
perspective of environmental friendliness, in addition to common criteria such as cost, quality, and terms of
• Protecting the rights of workers, complying with minimum wage requirements, and giving due consideration to provid-
delivery, when procuring and purchasing construction work, services, materials, manufactured goods, and
ing a living wage; and components (hereafter collectively referred to as “goods and services”).
• Prohibiting child labor and forced labor and preventing illegal labor practices.
1. Purpose of Green Purchasing
9. Environmental Protection
1.1
Tokyo Gas endeavors to proactively and consistently contribute to protecting the global environment and build-
The Supplier is required to implement sufficient measures to avoid harming the global environment, pay due consid- ing a resource-saving society, not only by reducing the environmental impact of its business activities through
eration to environmental issues, and reduce its environmental impact. The Supplier is also expected to implement initiatives such as energy conservation and waste reduction but also by promoting Green Purchasing in the
initiatives in line with the Company’s Green Purchasing Guidelines. upstream segment of its business activities toward reducing its overall environmental impact.
10. Consideration for Local Communities 2. Considerations for Selecting Goods and Services
The Supplier is required to work with its business partners to protect the environment, respect human rights, and 2.1 In accordance with the Green Purchasing Guidelines laid out by the Green Purchasing Network (GPN), Tokyo
ensure the safety and security of local communities. The Supplier is encouraged to actively engage in activities that Gas will select goods after considering the diverse environmental impacts throughout their life cycles, from
contribute to the development of local communities toward the betterment of society. extraction of raw materials to disposal, as explained below.
11. Supply Chain Management 2.1.1 Reduction of environmental impact
Reduced use or emission of substances that are harmful to the environment and human health. Proper control of
In addition to observing these Guidelines, the Supplier is expected to encourage its business partners to implement
legally designated chemical substances.
the initiatives set forth therein.
2.1.2 Conservation of resources and energy
12. Prohibition of Involvement with Conflict Minerals Limited consumption of resources, energy, and water during product manufacture, use, and installation.
As a precondition to any business transaction, products supplied by the Supplier must not contain conflict minerals 2.1.3 Sustainable extraction and use of resources
(gold ore, coltan, wolframite, and cassiterite) produced to fund militant groups in the Democratic Republic of the Sustainable extraction methods and effective utilization to prevent depletion of resources.
Congo and its neighboring countries and regions. 2.1.4 Capacity for long-term use
Enable long-term use based on ease of repair, parts exchange, and other considerations.
2.1.5 Reusability
Can be reused.
2.1.6 Recyclability
Can be recycled.
Environmental Common Specifications
2.1.7 Use of recycled materials
Contains a significant ratio of recycled materials and reused components.
The Environmental Common Specifications cover rules on issues such as legal compliance, reduction of environmen-
2.1.8 Ease of treatment and disposal
tal impact and consideration for occupational safety and health. We present the Specifications to suppliers whenever
Can be easily treated and disposed of as waste.
we commission construction and other work, and request their cooperation.
2.1.9 Legally compliant waste disposal
Promotes the recycling of resources through reduced waste generation, reuse, and thorough sorting and
ensures a legally compliant waste disposal process.
2.1.10 Biodiversity conservation
Mitigates direct and indirect impacts of business operations on the ecosystem.

Contribution to
Governance
Conducting In-house Education on Procurement

3. Considerations for Selecting Suppliers
In promoting CSR procurement, it is important that every staff member responsible understands the purpose.
3.1 When selecting suppliers, Tokyo Gas will give higher priority to companies that actively pursue environmen-
tal protection initiatives, such as implementation of an environmental management system (EMS) that
In fiscal 2019, we conducted training for responsible staff members and newly assigned staff, basic seminars on
includes: purchasing for employees in other departments, workshops on responding to medium-term issues, and self-study ses-
3.1.1 Establishing environmental principles and guidelines; sions. In addition to this core content, we also provided in-house education focused on issues expected to emerge in
3.1.2 Appointing dedicated environmental officers; the future, including through lectures by external experts and forums for exchanging opinions.
3.1.3 Complying with environmental laws and regulations;
Training Content Overview
3.1.4 Identifying the environmental impacts of business activities;
3.1.5 Disclosing environmental information; Purchasing rules, communication with suppliers, contracts, relevant laws Target:
Training for responsible Purchasing Department staff
and regulations, risks related to procurement, ideal role of the Purchasing
3.1.6 Protecting the environment in collaboration with local communities and NGOs; staff members
Department 16 courses
3.1.7 Promoting Green Purchasing; and
Target: Newly assigned
3.1.8 Asking suppliers to pursue environmental protection activities. Training for newly Purchasing rules, communication with suppliers, contracts, relevant laws Purchasing Department staff
assigned staff and regulations, risks related to procurement, procurement system, etc.
4. Collection and Use of Environmental Information 6 courses
4.1 Tokyo Gas will actively collect, organize, and analyze environmental information on goods and services as Basic seminars on
well as manufacturers and sales companies. The information will be shared by the Purchasing Department purchasing for Laws and regulations related to purchasing, basic knowledge for appropri- Target: All employees
and used to ensure appropriate management of Green Purchasing. employees in other ate purchasing practices 14 courses
departments
5. Note on Implementing Green Purchasing Seminars on responding Target:
Dealing with policy and institutional challenges such as legal separations, Purchasing Department staff
5.1 When undertaking procurement and purchasing, the Purchasing Department of Tokyo Gas will give priority to medium-term
transmission cost assessments, and procurement reforms
to selecting the goods and services with the least environmental impact, from among candidates that meet challenges 16 courses
requirements such as quality and terms of delivery, while at the same time striving to contain costs.
Improvement of procurement skills, including negotiating, inventory man- Target:
Self-study sessions agement and demand forecasting, and supplier development (continuing Purchasing Department staff
into next fiscal year) 5 courses
Example of Promoting Green Purchasing through Electronic Catalog
Tokyo Gas has introduced purchasing from an electronic catalog*2 that lists over 100,000 items.
Office supplies, fixtures and equipment, and printed matter comprise the majority of listed items, and we place priority
on products that meet green purchasing requirements. The catalog provides us with environmentally-friendly options. In
addition, we also promote the use of Tokyo Gas Recycled Paper made of paper waste generated by Tokyo Gas.
*2 Our PASPO purchasing system facilitates simple and timely ordering from an online electronic catalog.

Contribution to
Governance
Supplier Survey
Corporate Governance
Overview
As part of our annual supplier survey, we review the status of CSR efforts at each company. Basic Policy
In fiscal 2019, we formulated the survey questions based on past survey results and the latest societal trends and
also established procedures for confirming status along with a management checklist. In addition, we have been pro- As an “Energy Frontier Corporate Group” focused on natural gas, Tokyo Gas shall actively contribute to the creation of
viding feedback across the board to encourage two-way communication and strengthen cooperation with Purchasing pleasant lifestyles and an environmentally friendly society and work to ensure continued development while consis-
Guidelines for Suppliers. tently earning the trust of customers, shareholders, and society. Under its management philosophy, Tokyo Gas seeks
to fulfill and bolster its corporate governance in order to increase its corporate value by ensuring legality, soundness
Results of FY2019 CSR Survey of Suppliers and transparency of management. Simultaneously, it engages in appropriate, prompt decision-making, efficient busi-
ness operations, enhancement of the audit and supervisory functions, and clarity of responsibility of management and
In fiscal 2019, we conducted a wide-ranging survey asking 513 companies to provide information on their policies and operations.
codes of conduct for promoting CSR. We received responses from 465 of them, which was a significant increase from
the previous year. We compiled and analyzed their responses and confirmed specific points directly with them as
needed. None of the suppliers demonstrated any serious risks such as legal violations. Corporate Governance Systems
The details and results of the survey are as follows.
Outline of Implementation System of Corporate Governance
■ Details of Implementation
Training FY2018 FY2019 We limit the number of our directors to no more than15 in order to increase the speed and effectiveness of manage-
Target (companies) 509 513 ment decision-making. We also invite outside directors to serve on the Board of Directors to increase transparency and
reinforce the supervision of business operations. Our Board of Directors now has nine members, including four outside
Respondents (companies) 454 465 directors. Furthermore, we have established the Advisory Committee, comprised of two outside directors, one outside
Response rate (%) 89.2 90.6 Audit & Supervisory Board member, the chairman and the president to select candidates for officers in a fair and
proper manner in response to an inquiry by the Board of Directors. It also deliberates on the salaries of officers, based
on the Basic Policy on Officer Remuneration, and submits decisions to the Board of Directors. Our audits are con-
■ Overview of Survey Results
ducted based on stringent standards by five Audit & Supervisory Board members, with three of them being outside
Ratio of Suppliers 1. CSR management members.
Categories/Typical Questions Addressing the and compliance
The Corporate Executive Meeting, which is held once a week in principle, deliberates on important manage-
Issues (%)
7. Supply ment-related issues, including matters requiring approval from the Board of Directors, to achieve accurate, prompt
1. CSR management and compliance Chain 2. Risk
decision-making and efficient business execution. In business execution based on the resolution of the Board of Direc-
94 management
- Establishment of codes of conduct on CSR
tors, by introduction of an executive officer system, the Board of Directors delegates substantial authority to executive
2. Risk management officers in their designated criteria of responsibility by resolution. On the other hand, the directors supervise those
80
- Formulation of business continuity plan
executive officers in an appropriate manner and in accordance with a report they receive on the status of business exe-
3. Product quality and safety 6. Environment 3. Product cution by executive officers, if needed, which is submitted to the Board of Directors. (The term of office of directors and
- Establishment of policies on product quality 80 quality
and safety and safety
executive officers is set at one year to clarify management and executive responsibilities.) We established the Man-
agement Ethics Committee, chaired by the president, and other in-house committees to address key management
4. Human rights and working conditions
- Establishment of codes of conduct on human 93 concerns such as compliance, security, customer satisfaction, sustainability, and risk management and to promote
rights and working conditions 5. Occupational 4. Human transparent management and create a flexible, open corporate culture. These committees facilitate the sharing of infor-
safety, hygiene rights and
5. Occupational safety, hygiene, and health and health working mation within the Group as well as deliberations and adjustments regarding the Group’s overall direction.
- Establishment of codes of conduct on 90 conditions Tokyo Gas has adopted and built up a highly objective and transparent governance system by proactively bringing
occupational safety and health
on board outside directors and Audit & Supervisory Board members to create multiple layers in its supervisory and
6. Environment
- Formulation of environmental policy, efforts 67 audit functions.
on conservation of resources
7. Supply Chain
60
- Formulation of policies on the supply chain

Contribution to
Governance
■ System for Promoting Corporate Governance (as of June 26, 2020) Compliance with Japan’s Corporate Governance Code
Tokyo Gas Co., Ltd.
Appointment Tokyo Gas has formulated the “Basic Policy on Corporate Governance” in compliance with Japan’s Corporate Gover-
General Shareholders’ Meeting nance Code for listed companies. To achieve sustainable growth and increase its corporate value over the medium- to
Appointment Report Appointment Report long-term, we will collaborate with our stakeholders, ensure appropriate information disclosure and transparency, and
Auditing corporation Board of Directors Advisory Committee fulfill the commitment of the Board of Directors, and at the same time, we will pay due consideration to communicating
Report Five Audit & Supervisory and gaining the understanding of stakeholders including shareholders. Our response to each of the principles of
Audit Nine directors Two outside directors, one outside Audit &
Auditing corporation (independent auditor)
Board members (including four outside directors) Supervisory Board member, the Director and
(including three outside members) Chairman of the Board, the President Japan’s Corporate Governance Code as of June 2020 is summarized below.
Report
Supervise Report Location of Disclosure
ation Collaboration
bor President and CEO Principles Basic Policy Corporate
lla
Co Report Website on Corporate Governance
Governance Report
Corporate Executive
Collaboration Committee Principle 1.4 Cross-Shareholdings Article 22 ●
Internal Audit Department
President and CEO, Principle 1.7 Related Party Transactions Article 23 ●

two executive vice presidents, Committees to address
three senior managing important management issues
executive officers, Oversee Report Principle 2.6 Roles of Corporate Pension Funds as Asset Owners Article 29 ●
and seven managing (Management ethics, safety, risk management,
(1) Management Philosophy, strategies and medium-
executive officers CS, sustainability, etc.) ●
Financial
and long-term management plans
audit
Investment (2) Basic views and guidelines on corporate governance ● Article 2 ●
Evaluation Committee (3) Policy and procedures for determining officer
Principle 3.1 ● Article 14 ●
Audit
remuneration
Departments Full Disclosure
Article 7
(4) Policy and procedures for election (nomination) of
● Article 9 ●
officers
Article 12
Manage Report
(5) Reasons for election and nomination of individual
●
Subsidiaries officers
Collaboration
Supplementary Scope of Matters Delegated to Management by the
Article 4 ●
Principle 4.1.1 Board of Directors
Independence Standards and Qualification for Indepen-
■ Overview of Corporate Governance System (as of June 26, 2020) Principle 4.9 ● Article 7 ●
dent Directors
Participation of outside directors and outside Article 4
Supplementary
Number of directors 9 Audit & Supervisory Board members in Yes View of the Board of Directors as a Whole Article 5 ●
Principle 4.11.1
selecting director candidates Article 7
Supplementary Concurrent Posts Held by Directors and Audit &
● ●
Average age of directors 62.6 Number of meetings of Board of Directors*1 12 Principle 4.11.2 Supervisory Board Members
Supplementary Analysis and Evaluation of Effectiveness of Board of
Article 6 ●
Principle 4.11.3 Directors as a Whole
Attendance rate of outside directors at
Number of outside directors 4 100%
meetings of Board of Directors*1 Supplementary Policy for Training of Directors and Audit & Supervisory
Article 17 ●
Principle 4.14.2 Board Members
Number of Audit & Supervisory Board
5 Term of office of directors One year Principle 5.1 Policy for Constructive Dialogue with Shareholders Article 21 ●
members
Corporate Governance Report (PDF: 344 KB) Web
Number of outside Audit & Supervisory Board
3 Performance-linked remuneration Yes Basic Policy on Corporate Governance (PDF: 214 KB) Web
members
Integrated Report Web
Share purchase system to reflect the Financial Results Web
Number of independent officers 7 Yes
perspective of shareholders in management
Independence Standards for Outside Officers (PDF: 76 KB) Web
Participation of outside directors / outside Basic Policy on Officer Remuneration Web
Audit & Supervisory Board members in Yes
determination of remuneration
*1 Total for the period from June 2019 to May 2020

Contribution to
Governance
Management Structure Executive Officer System
Board of Directors By adopting an executive officer system, we have delegated substantial authority over business operations in individual
business departments to the corresponding executive officers and established clear lines of responsibility. Executive
The management structure of Tokyo Gas is composed of the right number of directors to ensure speedy, effective officers are assigned to ensure that Company decisions on business matters are executed quickly and reliably. These
decision-making. We have adopted an executive officer system and invited outside directors to serve on the Board of officers work to maximize Group value in accordance with policies determined by the Board of Directors. To ensure
Directors to improve transparency and reinforce the execution and supervision of business operations. As of the end of clear accountability, executive officers are appointed for terms of one year.
June 2020, the board had nine members, including four outside directors. Their respective terms of office are set at
one year. Advisory Committee
Officer Remuneration System We have established the Advisory Committee, which comprises five members with outside members in the majority.
These members are appointed by the chairman, president and Board of Directors. In response to inquiries from the
Our Basic Policy on Officer Remuneration clarifies the management responsibilities of officers in terms of Company Board of Directors, the committee deliberates on issues such as the appointment of officer candidates and officer
performance and ensures objectivity and transparency in remuneration. To reflect shareholders’ perspectives in man- remuneration, thus ensuring management transparency and objectivity.
agement, all directors excluding outside directors are required to purchase Company stock every month and maintain
ownership of this stock during the term of their service in accordance with the Guidelines for Stock Purchases. Corporate Executive Meeting
Total value of remuneration by type (million yen) The purpose of the Corporate Executive Meeting is to deliberate on measures pertaining to corporate management
Total Number of issues. It is composed of 13 executive officers with operational responsibilities. In addition, two full-time Audit & Super-
value of Performance-linked remunera- directors
Types of directors Fixed tion (paid monthly) visory Board members attend the committee meetings.
remuneration subject to
remuneration
(million yen) Monthly remuneration
(paid monthly) Bonuses
remuneration In-house Committees
Directors
(excluding outside directors) 331 240 55 34 5
Important management issues concerning the Company’s overall policies require investigations, studies and arrange-
Audit & Supervisory Board members ments spanning multiple business departments, subsidiaries or business domains, and to that end we have established
74 74 ーー 3
(excluding outside members) cross-divisional in-house committees to enhance the consistency, effectiveness and cohesiveness of our policies.
These committees are chaired either by an executive officer with operational responsibility or, in the case of the four
Outside directors 41 35 ー 6 6
most important committees responsible for ethics, safety, customer satisfaction, and sustainability, by the president.
Outside Audit & Supervisory board The matters considered by each committee are reported as necessary to the Corporate Executive Meeting.
34 34 ーー 3
members
Note 1: Figures above include payments to two outside directors and one Audit & Supervisory Board member who retired at the conclusion of the 219th
Ordinary General Shareholders’ Meeting.
Note 2: The total basic monthly salary for all directors, including outside directors, approved at the 205th Ordinary General Shareholders’ Meeting, is to be
a maximum of 50 million yen per month, and total bonuses for all directors approved at the 206th Ordinary General Shareholders’ Meeting is to be
a maximum of 90 million yen per year.
Note 3: The total basic monthly salary for all Audit & Supervisory Board members, including outside members, approved at the 190th Ordinary General
Shareholders’ Meeting, is to be a maximum of 12 million yen per month.

Contribution to
Governance
Audit Structure Procedures and Status of Internal Audits
Mutual Collaboration among the Audit & Supervisory Board Audit, Internal Audit, and Independent Internal audits are made of Tokyo Gas and its subsidiaries, which are completed over a three- to six-year cycle based
Auditors' Audit on the annual audit resolved by the Board of Directors. The results of these audits are reported not only to the presi-
dent, Corporate Executive Meeting, Board of Directors, and Audit & Supervisory Board but also to the managers of all
In order to enhance the effectiveness of ■ Flow of Three-Way Auditing audited offices. Offices are required to submit their responses to recommendations arising from these audits, and
three-way auditing (Audit & Supervisory progress on implementing these responses is followed up and reported to the Corporate Executive Meeting the follow-
Board Audit, Internal Audit, and Indepen- Confirmation of suitability
of audit methods and Audit & ing year. In fiscal 2019, five divisions of Tokyo Gas and four subsidiaries were audited, two divisions and four
dent Auditors’ Audit) as well as to improve results Confirmation
Supervisory subsidiaries were given follow-up audits, and issue-specific audits were conducted on the state of internal controls at
of independence
the quality of audits as a whole, Tokyo Gas Witnessing of audit Board Audit Confirmation of the overseas subsidiaries.
appropriateness of
strives to strengthen the mutual collabora- internal controls
Information of
tion between each audit in areas such as audit plans and results Collaboration on Audits within the Group
Report of auditing Report of auditing
the reporting of audit plans and results as plans and results plans and results
well as exchanges of opinions and wit- Exchange of opinions Exchange of opinions In the Tokyo Gas Group, Audit & Supervisory Board, Audit & Supervisory Board of subsidiaries, and the Internal Audit
nessing of audits, as shown in the diagram Department periodically exchange opinions. We have established a system that ensures efficient and effective audit
below. activities across the Group through close ongoing coordination and liaison meetings. In fiscal 2019, we held two liaison
Independent meetings.
Auditors’ Internal Audit
Audit
Report of auditing
plans and results Internal Control
Exchange of opinions
Internal Control System
Audit & Supervisory Board To secure the soundness and transparency of our management and realize our management philosophy, Tokyo Gas
has formulated the Basic Policy on Development of Corporate Structures and Systems for Ensuring Appropriateness of
The Audit & Supervisory Board meets once a month in principle and additionally on an ad hoc basis, and consists of Operations (Internal Control System) for Tokyo Gas Group and is applying this policy in an appropriate manner.
five members, including three outside auditors. This Board deliberates and decides upon auditing policy and related
matters, and receives audit status reports and other reports from the members. In line with the Corporate Auditor’s Compliance with the Internal Control Reporting System
Audit Standards set forth by this Board, each member attends meetings of the Board of Directors and the Corporate
Executive Meeting, as well as other important meetings. They also examine the state of operations at the head office To comply with the Internal Control Reporting System under the Financial Instruments and Exchange Act, Tokyo Gas
and other business offices, and gather information through means such as communications with accounting auditors. follows the internal controls basic framework presented in Financial Services Agency standards, arranges and adminis-
In addition, when necessary they request explanations, state their opinions, and audit the execution of duties by the ters internal controls related to financial reporting, assesses their status and improves them as necessary. In the
directors. internal controls report for the previous fiscal year prepared under this system, which found our internal controls
regarding financial reporting to be effective, the auditors expressed the opinion that all the material points were repre-
Internal Audit Department sented appropriately.
Our company has established the Internal Audit Department as an internal audit body (with 38 assigned staff members
as of June 26, 2020, including those in charge of operations in response to the Internal Control Reporting System) with
a structure that can effectively implement specialized audits from the perspectives of accounting, operations, compli-
ance, information systems, and risk management, among others.

Contribution to
Governance
Risk Management
FY2020 Enterprise Risk (Risks of Businesses)
Risk Management System
1. Risks associated with accidents, disasters, etc.
1) Gas resource procurement difficulties
Enterprise Risk Management System 2) Natural disasters
3) Accidents accompanying gas manufacture and supply, and supply impairments
Tokyo Gas has set up an enterprise risk management (ERM) system and identified major risks in its Risk Management Reg- 4) Spread of highly pathogenic/communicable infectious diseases
ulations. 5) Unforeseen, large-scale power outages
The Risk Management Committee, established to advance our ERM, periodically checks on progress regarding the 6) Problems in securing the safety of city gas and quality of gas appliances
establishment and operational status of the ERM system, reports results to the Corporate Executive Meeting and obtains
7) Damage due to rumors caused by city gas accidents at other firms
the necessary approvals. Under this framework, around 150 risk management promotion officers are deployed in the busi-
ness departments of Tokyo Gas and its subsidiaries to promote ERM. Each year, we assess risks and the implementation 2. Market fluctuation risk
and improvement status of countermeasures. This system facilitates the steady implementation of the ERM-PDCA cycle. 1) Risk of changes in market prices and interest rates
■ Enterprise Risk Management System 3. Risks accompanying business execution

1) Risks related to existing businesses
Securities Markets and Other Stakeholders (1) Decrease in demand due to intensified competition
Disclosure of risk information through Annual Securities Report,
(2) Changes in gas resource costs
Financial Results, Sustainability Report
(3) Changes in laws, regulations, institutions, and national or local energy policies
(4) Changes in gas sales due to climate change
(5) Reduction in demand due to changes in the business environment
Reflection of results of
risk assessment (6) Interruption of telephone service at call centers
(7) Delay in the development of new technologies
2) Risks associated with the development of overseas businesses
3) Delayed cultivation of new markets
Corporate Executive Meeting
Confirmation of major Group risks 4) Inability to recover investments
4. Risks related to information management and system operation

1) Leakage of personal information
Report/proposal for plan for Clear statement of 2) Shutdown or malfunction of IT systems
assessment of major Group risk management policies
3) Cyber-attacks
risks/other essential matters
5. Risks related to corporate social responsibility
1) Compliance violations
Risk Management Committee
(Executive Office: Corporate Planning Dept.) 2) Conformance with new environmental regulations etc.
Identifying Group risk management 3) Insufficient CS or customer service
4) Insufficient response to human rights issues
Reports regarding results of risk Improvement proposals Clear

assessment, status of implementation statement of risk management policies
of countermeasures, status of
improvement, etc.
Business Departments / Subsidiaries

(1) Identifying and evaluating risks, formulating and implementing
risk countermeasures
(2) Improvement of risk assessment, countermeasures

Contribution to
Governance
Crisis Management System
Since the Company provides vital public services, it has for ■ Emergency Response Organization
many years also operated a crisis management system that
serves as a response system in the event of an accident or President and CEO (organization leader)
other risk-related incidents. Specifically, we formulated the
Emergency Response Regulations, with which the Emer-
gency Response Organization will respond accordingly and
immediately in the event of a crisis, including major natural
Instructions / Report Corporate Planning
disasters such as an earthquake, production or supply disorders
Department
ruptions arising from major accidents at gas pipelines or Collaboration
LNG terminals, the spread of highly pathogenic/communica- (Group-wide coordination)
ble infectious diseases, terrorism, failures in mission-critical

IT systems, and compliance problems.
The Company periodically conducts training on major Executive office / business departments
risk response measures. We have also formulated a Busi-
Note: The organization unit in charge of the executive office is determined in advance
ness Continuity Plan, which outlines how the Company will and in accordance with the type of emergency.
respond in the event of a major earthquake of the magnitude
assumed by Japan’s Cabinet Office, major accident disrupt-
ing gas supply, widespread power blackout, or the spread
of highly pathogenic/communicable infectious diseases. This
plan is in place to reinforce our risk management system.
Promoting Risk Management
Provision of Risk Management Training
The Tokyo Gas Group provides training programs to promote risk management.
In fiscal 2019, we held training for Risk Management Promotion Officers and newly appointed general managers and
managers (newly appointed mid-level managers) in each department of the Company, and for subsidiaries so that they
could appropriately perform necessary risk management in their respective positions and enhance their risk management
capabilities.
Escalation Rules
To further enhance a corporate and organizational culture that encourages appropriate responses to managing risks, we
established our clearly defined Escalation Rules, which require that information on any apparent major risk, such as acci-
dents and disasters, be reported to the appropriate supervisory staff in a timely and appropriate manner.

Contribution to
ESG Data
Use of Energy and Water/Emissions into the Atmosphere and Water System
Environmental Data
Use of Energy and Water/Emissions into the Atmosphere and Water Systems
* The sum of individual environmental data may not be equal to the total due to the way figures are rounded.
The Tokyo Gas Group Business Activities and Material Balance ■ Feedstock and Sales Volume
Category Unit FY2015 FY2016 FY2017 FY2018 FY2019

We monitor and manage impacts on the environment at every stage of our LNG value chain to reduce the impact on
Feedstock LNG Thousand tons 11,411 11,583 11,407 11,083 10,388
the environment. City gas feedstock
(Note 1)
■ Tokyo Gas Group Business Activities and Material Balance (FY2019) Boundary: Tokyo Gas Co., Ltd. and 41 consolidated subsidiaries in Japan Feedstock LPG Thousand tons 438 434 491 491 474
Procurement and City gas sales (Note 2) Million m3 15,263 15,571 15,380 15,022 13,855
transportation of Business activities Customer sites
raw materials
Production Heat sales (Note 3) TJ 3,251 3,451 3,496 3,583 3,749
LNG procurements Resource and energy inputs Sales volume*3
Power Sales (Note 4) Billion kWh 11.0 12.7 14.7 15.5 20.6
LNG procured by the Raw materials*1 Energy*2 Third-party Assured Water Third-party Assured City gas 12,018 million m 3
Tokyo Gas Group

LNG 10.39 million tons Total 73,018 TJ Tap water, industrial water
Wholesale supply 1,837 million m 3
Note 1: For city gas production by the Tokyo Gas Group.
13.23 million tons 4,600 thousand m 3
LPG 0.47 million tons Electric power 528,464 MWh Heat 3,749 TJ Note 2: Volume of gas sales including supply to other gas utilities and excluding sales for internal Group use.
Gas pipelines
Domestic natural gas, etc. 306 million m3 City gas 1,504 million m Note 3: Includes sales volume from LNG terminals, in addition to district heating and cooling centers and spot heat supply. Also includes intra-group supply.
PE pipes, steel pipes, 20.6 billion kWh
3
Electric power
cast-iron pipes Note 4: Volume of sales of all electric power, including power purchased for business use from other companies and the market as well as Group power
（）（ 11,954 ）
Heat 34 TJ total pipeline extension work Customer site stations.
916 km
Other energy 125.37 TJ thousand
Renewable energy, biomass

Extraction,
liquefaction, Gas pipelines
transportation by sea LNG terminals City gas
Industrial
DHC
Heat
Commercial
Power plants
Tokyo Gas Group
offices, etc.
Electric
power
Residential
Renewable energy, wind power
Greenhouse gas Emissions into the Waste generation (recycling rate) CO2 emissions at
emissions (CO2 equivalent)*4 environment *5 customer sites*8
Third-party Assured Third-party Assured General waste Third-party Assured 2,780 tons（74 %） Third-party Assured
Total 6.54 million tons CO 2 3.698 million tons Industrial waste Third-party Assured 146,243 tons（97%） 26.12 million tons
Extraction 0.58 million tons CH 4 8 thousand t-CO e 2 PE pipes*6 253 tons（100%）
Liquefaction 4.89 million tons NOx 414 tons Steel and cast-iron pipes*7 6,737 tons（100%）
（）
Transportation by sea Wastewater 1,015 thousand m 3 Excavated soil and asphalt 85%
1.07 million tons
concrete 0.55 million tons reduction relative to
COD 1.2 tons Third-party Assured baseline disposal amount
*1 For city gas production by the Tokyo Gas Group.

*2 Energy consumption by the Tokyo Gas Group excluding double-counting due to intra-group supply of heat and electricity.
*3 City gas: Volume of gas sales excluding supply to other gas utilities and sales for internal Group use.
Wholesale supply: Volume of gas supplied to other gas utilities.
Heat: Includes sales from LNG terminals as well as district heating and cooling centers and spot heat supply. Includes intra-group supply.
Electric power: Volume of sales of all electric power, including power purchased for business use from other companies and the market as well as Group power stations.
*4 “City Gas Life Cycle Assessment (issued July 2020),” Japan Gas Association website.
Production: 0.80; Liquefaction: 6.77; Transportation by sea: 1.48 g-CO2/MJ, based on gross calorific value
*5 CO2, CH4, NOx: Excludes double-counting due to intra-group supply.
Volume of wastewater: Specified wastewater and domestic sewage.
*6,7 PE pipes, Steel and cast-iron pipes: Tokyo Gas Co., Ltd.
*8 Gas sales volume multiplied by emission intensity.
Boundary:Tokyo Gas Co., Ltd. and 41 consolidated subsidiaries in Japan (PDF: 76KB) Web

Contribution to
ESG Data
■ Energy consumption*1, 2 Third-party Assured Category Unit FY2015 FY2016 FY2017 FY2018 FY2019
Category Unit FY2015 FY2016 FY2017 FY2018 FY2019 Other fuels TJ 6 5 4 4 8
Energy consumption (Note 1) TJ 68,561 79,230 82,651 76,784 73,018
LNG terminals TJ 1 1 1 0 0
LNG terminals TJ 3,998 4,169 4,291 4,106 3,815
Tokyo Gas business offices, etc. TJ 1 1 1 1 4
District heating and cooling centers TJ 4,167 4,316 4,037 4,173 5,916
Other Group companies TJ 5 3 3 3 4
Power plants TJ 57,871 68,250 71,967 66,322 61,321
(Tokyo Gas Co., Ltd.) TJ 1 2 1 1 5
Tokyo Gas business offices, etc. TJ 1,387 1,483 1,444 1,419 1,389
Vehicles TJ ーーーー 117
Other Group companies TJ 1,460 1,362 1,368 1,279 1,193
(Tokyo Gas Co., Ltd.) TJ ーーーー 46
Vehicles (Note 2) TJ ーーーー 117
LNG cryogenic energy Thousand tons 2,364 2,678 2,890 2,862 3,050
(Tokyo Gas Co., Ltd.) TJ 5,678 5,954 6,043 5,877 5,629
Cryogenic power generation Thousand tons 724 785 787 616 775
Electric power (Note 3) MWh 615,419 626,729 607,725 651,068 528,464
Portion sent to subsidiaries and affiliates Thousand tons 852 820 820 821 841
LNG terminals MWh 345,227 363,053 368,259 357,068 324,660
BOG treatment, etc. Thousand tons 788 1,073 1,283 1,424 1,434
District heating and cooling centers MWh 94,640 98,529 84,621 84,722 83,433
Note 1: Excludes double counting by intra-group supply of heat and electricity.
Power plants MWh 11,407 9,775 10,700 93,486 9,311 Note 2: Up through fiscal 2018 the figures for vehicles were included under “Tokyo Gas business offices, etc.” and “Other Group companies.” Starting with
fiscal 2019, they are counted together as a separate item, “Vehicles.”
Tokyo Gas business offices, etc. MWh 52,372 51,526 49,786 49,629 45,336 Note 3: Excludes double counting by intra-group supply. Since fiscal 2018, the amount of heat accommodated was deducted for district heating and cool-
ing centers.
Other Group companies MWh 112,890 103,847 105,089 98,696 95,591
(Tokyo Gas Co., Ltd.) MWh 402,357 419,502 422,776 416,928 380,112 ■ Water Withdrawal Third-party Assured
City gas Thousand m3 1,447,012 1,691,380 1,775,849 1,628,350 1,503,916 Category Unit FY2015 FY2016 FY2017 FY2018 FY2019
LNG terminals Thousand m3 14,600 14,544 16,206 14,450 14,930 Tap water and industrial water Thousand m3 5,388 5,017 5,180 4,952 4,600
District heating and cooling centers Thousand m3 73,328 75,133 72,420 76,216 109,419 LNG terminals Thousand m3 1,457 1,138 1,125 1,045 981
Power plants Thousand m3 1,341,099 1,582,434 1,668,543 1,519,617 1,360,735 District heating and cooling centers Thousand m3 1,459 1,552 1,507 1,780 1,716
Tokyo Gas business offices, etc. Thousand m3 15,969 18,209 17,697 17,082 17,965
Power plants Thousand m3 1,569 1,492 1,765 1,325 1,135
Other Group companies Thousand m3 2,015 1,060 984 985 867
Tokyo Gas business offices, etc. Thousand m3 537 544 506 516 507
(Tokyo Gas Co., Ltd.) Thousand m3 35,990 38,347 39,676 37,035 38,814
Other Group companies Thousand m3 366 290 276 286 261
Heat (Note 3) TJ 48 71 55 36 34
(Tokyo Gas Co., Ltd.) Thousand m3 2,036 1,726 1,674 1,644 1,580
District heating and cooling centers TJ 198 232 211 119 119
Seawater LNG terminals Thousand m3 773,963 781,879 784,651 738,529 686,350
Tokyo Gas business offices, etc. TJ 88 93 95 96 96
Other Group companies TJ 166 195 195 172 164
(Tokyo Gas Co., Ltd.) TJ 96 102 104 105 105

Contribution to
ESG Data
■ Emissions into the Atmosphere Third-party Assured ■ Greenhouse Gas Emissions from Feedstock Procurement (SCOPE 3)
Category Unit FY2015 FY2016 FY2017 FY2018 FY2019 Category Unit FY2015 FY2016 FY2017 FY2018 FY2019
CO2 *1, 2, 3 (Note 1) Thousand tons of CO2 3,479 4,014 4,179 3,877 3,698 LNG procured Million tons 13.87 14.25 14.24 13.95 13.23
LNG terminals Thousand tons of CO2 202 206 207 192 177 Greenhouse gas Extraction Million tons of CO2 0.58 0.60 0.60 0.59 0.58
(CO2 equivalent)
District heating and cooling centers Thousand tons of CO2 211 217 201 205 294
(Note 1) Liquefaction Million tons of CO2 5.08 5.22 5.22 5.11 4.89
Third-party
Assured Transport by sea Million tons of CO2 1.12 1.15 1.15 1.13 1.07
Power plants Thousand tons of CO2 2,938 3,466 3,654 3,370 3,120
Green- Note 1: Calculated based on greenhouse gas emission intensity throughout the lifecycle, from extraction of natural gas to processing and transportation, as
house Tokyo Gas business offices, etc. Thousand tons of CO2 71 74 72 71 67 analyzed by the LCA approach.
gases • FY2012–14 emission intensity
Other Group companies Thousand tons of CO2 75 69 68 62 61 Extraction: 0.81; Liquefaction: 8.36; Transportation by sea: 1.97 g-CO2/MJ, based on gross calorific value
Source: “Future Forecast for Life Cycle Greenhouse Gas Emissions of LNG and City Gas 13A” (Japan Society of Energy and Resources, presentation
Vehicles (Note 2) Thousand tons of CO2 ーーーー 8 report 28 (2), March 2007)
• Emission intensity from FY2015
(Tokyo Gas Co., Ltd.) Thousand tons of CO2 288 296 294 280 266 Extraction: 0.77; Liquefaction: 6.71; Transportation by sea: 1.48 g-CO2/MJ, based on gross calorific value
Thousand tons of CO2 Source: “Study of Life Cycle Greenhouse Gas Emissions of LNG and City Gas 13A” (Proceedings of the annual meeting of Japan Society of Energy
CH4 *3, 4 (Note 3) equivalent 14 5 11 9 8 and Resources 35, pp. 23–26, 2016)
• Emission intensity from FY2019
NOx Tons 302 367 402 379 414 Extraction: 0.80; Liquefaction: 6.77; Transportation by sea: 1.48 g-CO2/MJ, based on gross calorific value
Source: “City Gas Life Cycle Assessment (issued July 2020),” Japan Gas Association website.
LNG terminals (Note 4) Tons 11 13 13 12 12
District heating and cooling centers Tons 52 51 54 54 96

■ CO2 Emissions and Emissions Reduction at Customer Sites (SCOPE 3) Third-party Assured
Power plants Tons 223 282 311 294 286
Category Unit FY2011 FY2012 FY2013 FY2014 FY2015 FY2016 FY2017 FY2018 FY2019
Tokyo Gas business offices, etc. (Note 4) Tons 15 21 24 19 20
Total amount Million tons of CO2 26.94 27.09 27.67 29.36 28.96 29.43 29.60 28.92 26.12
(Tokyo Gas Co., Ltd.) Tons 28 35 38 32 33 CO2
Amount of reduction
Million tons of CO2 Baseline 0.87 1.52 3.29 3.43 3.94 4.04 4.52 3.70
Note 1: Excludes double counting by intra-group supply. relative to FY2011
Note 2: Up through fiscal 2018 the figures for vehicles were included under “Tokyo Gas business offices, etc.” and “Other Group companies.” Starting with fis-
cal 2019, they are counted together as a separate item, “Vehicles.”
Note 3: About 323 tons of CH4 emissions
Note 4: Emissions from facilities that generate soot and smoke specified in the Air Pollution Control Act. ■ Energy Consumption and CO2 Emissions Associated with Cargo Transportation (Tokyo Gas Co., Ltd.) (SCOPE 3) Third-party Assured
■ Greenhouse Gas Emissions (CO2 equivalent) (SCOPE 1 + SCOPE 2) Third-party Assured Transportation amount Million tons -km 98 86 83 93 82
Category Unit FY2015 FY2016 FY2017 FY2018 FY2019 Energy consumption (crude oil equivalent) kL 3,354 3,165 3,055 3,237 2,985
SCOPE1+SCOPE2 Thousand tons of CO2 3,494 4,020 4,189 3,886 3,706 Energy intensity kL/Million tons-km 34 37 37 35 36
SCOPE1 Thousand tons of CO2 3,186 3,712 3,902 3,588 3,467 CO2 emissions tons-CO2 8,810 8,267 7,993 8,520 7,836
SCOPE2 Thousand tons of CO2 308 308 287 297 239

Contribution to
ESG Data
■ Water Discharge Third-party Assured ■ Unit Calorific Value
Wastewater Thousand m3 1,091 1,090 1,069 988 1,015 City gas (Tokyo Gas 13A) (Note 1) MJ/m3N 45.00
LNG terminals (Note 1) Thousand m3 287 291 242 221 300 Daytime electricity MJ/kWh 9.97
Purchased
District heating and cooling centers Thousand m3 330 354 330 362 387 electricity*5 Nighttime electricity MJ/kWh 9.28
(Note 2)
Power plants Thousand m3 474 445 498 405 328 Other than general electricity utilities MJ/kWh 9.76
(Tokyo Gas Co., Ltd.) Thousand m3 296 300 258 254 335 Steam (excluding industrial use), hot
MJ/MJ 1.36
water, cold water
Heat (Note 2)
COD Tons 1.6 1.4 1.4 1.2 1.2
Industrial steam MJ/MJ 1.02
LNG terminals Tons 1.2 1.0 0.9 0.9 1.0
Heavy oil A MJ/L 39.1
Power plants Tons 0.5 0.4 0.4 0.3 0.2
Diesel MJ/L 37.7
(Tokyo Gas Co., Ltd.) Tons 1.2 1.0 0.9 0.9 1.0
Other fuels
(Note 2)
Kerosene MJ/L 36.7
Note 1: Data are for wastewater discharges from wastewater treatment facilities and sewage discharges.
Gasoline MJ/L 34.6
LPG MJ/kg 50.8

Conversion Factor, etc.
Crude oil equivalent coefficient (Note 2) kL/GJ 0.0258
■ CO2 Emission Factor Note 1: City gas calorific value of Tokyo Gas (0°C, 1 atmospheric pressure)
Note 2: Act on the Rational Use of Energy (the Energy Efficiency Act)
City gas (Tokyo Gas 13A) (Note 1) kg-CO2/m3 2.21
Purchased electricity (average of all power sources) Emission factors of electric power companies, released in accordance *1 Through FY2018, regarding district heating and cooling centers selling electric power using gas cogeneration systems, the data of energy used for power
kg-CO2/kWh
(Note 2) with the ministerial ordinance for the Act on the Rational Use of Energy generation is posted under “Power plants” and the data of energy used for the production of heat is posted under “District heating and cooling centers”.
From FY2019, the data on all energy used at the above-stated district heating and cooling centers is posted under “District heating and cooling centers”.
Steam (excluding industrial use), “Tokyo Gas business offices, etc.” lists the Company’s non-consolidated energy use, less the amounts for LNG terminals and District heating and cooling
hot water, cold water kg-CO2/MJ 0.057 centers. “Other Group companies” lists the data for other Group companies, less the amounts for district heating and cooling centers and power plants.
Heat (Note 3) *2 Some variance in the data listed under different categories may exist since the data has been processed to properly assess the changes in energy usage
intensity for each business activity (such as by reflecting the amounts commissioned by other companies at LNG terminals).
Industrial steam kg-CO2/MJ 0.060
*3 The values are calculated based on the adjusted emission factors since FY2018.
*4 CH4 (methane) emissions were converted to CO2 emissions by multiplying by the global warming potential of 25, as stipulated in the Act on Promotion of
Heavy oil A kg-CO2/L 2.71 Global Warming Countermeasures.
*5 For the crude oil equivalent of electricity usage under “District heating and cooling centers” and “Tokyo Gas business offices, etc.,” the amounts purchased
from power utility companies were all calculated using daytime electricity factors.
Diesel kg-CO2/L 2.58
Other fuels
(Note 3)
Kerosene kg-CO2/L 2.49
Gasoline kg-CO2/L 2.32
LPG kg-CO2/kg 3.00
Note 1: Calculated based on the typical composition of city gas (type 13A) supplied by the Tokyo Gas (15°C, gauge pressure of 2 kPa).
Note 2: The basic emission factors were used until fiscal 2017 and adjusted emission factors are used since fiscal 2018.
Note 3: Calculated using the unit calorific value released in accordance with the ministerial ordinance stipulated by the Act on Promotion of Global Warming
Countermeasures, and multiplying this amount by the emission factor per unit calorific value and by 44/12.

Contribution to
ESG Data
Waste General Waste Third-party Assured
Industrial Waste Third-party Assured

Generation Tons 3,143 2,931 2,818 2,990 2,780

Category Unit FY2015 FY2016 FY2017*3 FY2018*3 FY2019
General Waste Amount recycled Tons 2,441 2,224 2,090 2,333 2,060
Generation Tons 149,317 144,230 161,344 144,827 146,243
Recycling rate % 78 76 74 78 74
Amount recycled Tons 142,629 140,373 156,810 140,015 141,204
Generation Tons 1,016 1,045 1,010 998 1,001
Industrial waste*1, 2 Landfill Tons 2,433 1,312 2,001 2,490 1,702
Tokyo Gas
Amount recycled Tons 870 850 806 811 799
Recycling rate % 96 97 97 97 97 Co., Ltd.
Landfill rate % 1.6 0.9 1.2 1.7 1.2
Generation Tons 1,291 809 617 678 689
Amount recycled Tons 851 476 354 405 167

Amount of Copy Paper Purchased Third-party Assured
Production
Landfill Tons 18 2 4 8 2
plants*1
Recycling rate % 66 59 57 60 24 Category Unit FY2015 FY2016 FY2017 FY2018 FY2019
Landfill rate % 1.4 0.3 0.6 1.2 0.2 Copy paper Amount purchased Million 134 129 121 115 102
Tokyo Gas
Generation Tons 4,462 4,449 5,950 4,767 4,924 Co., Ltd. Amount purchased Million 63 64 59 53 45
Amount recycled Tons 3,629 3,701 4,638 3,607 3,464

Tokyo Gas
Landfill Tons 431 389 981 575 508
Co., Ltd.
Landfill rate % 10 9 16 12 10
*1 Data for “Production plants” include that from business offices that produce city gas and other products, district heating and cooling centers, and power
plants.
*2 Including construction work for customers of our subcontractors, subsidiaries and affiliates.
*3 Due to several errors in the data of operational organizations included in the figures, the figures for FY2017 and FY2018 have been reviewed and corrected
as needed.

Contribution to
ESG Data
By-products from Gas Pipeline Construction Recovery of Used Gas Appliances from Customers
Amount recovered Tons 235 260 283 299 253 Used gas appliance, etc. Tons 3,861 3,715 3,445 3,288 3,467
Amount
Waste,
PE pipe Amount recycled Tons 235 260 283 299 253 recovered Other Tons 5,075 4,581 4,695 4,103 3,592
etc.
Gas (Note1)
pipe Recycling rate % 100 100 100 100 100 Total Tons 8,936 8,296 8,140 7,391 7,058
(Note 1)
Steel and Amount recovered and recycled Tons 5,003 6,126 6,605 6,582 6,737 Note 1: Excludes waste from specified kinds of home appliances.
cast-iron
pipe Recycling rate % 100 100 100 100 100
Gas pipeline extension work km 1,121 1,026 1,038 967 916 ■ Breakdown (FY2019)
Amount recovered Amount recycled Final disposal Recycling rate Final disposal rate
Estimated excavated amount Million tons 4.49 3.88 4.03 3.61 3.55 Category (tons) (tons) (tons) (%) (%)
Reduction (by shallower laying of pipes in narrow
trenches and non-open-cut method) Million tons 1.32 1.35 1.28 1.26 1.28 Used gas appliances and scrap metal 3,466.8 3,466.8 0 100 0
Reuse (generated soil) Million tons 0.84 0.62 0.61 0.55 0.51 Waste plastics 516.8 443.7 73.2 85.8 14.2
Exca-
Actual
vated
reduced Recycle (improved soil, regeneration treatment) Million tons 1.33 1.27 1.27 1.27 1.21 Polystyrene foam 13.3 13.3 0 100 0
soil
(Note 2)
amount
Total reduction amount Million tons 3.49 3.24 3.16 3.09 3.00 Cardboard boxes 584.5 584.5 0 100 0
Third-
party Rate of reduction amount (comparison to
Assured estimated excavated amount) % 78 83 79 85 85 Debris 267.8 249.1 18.7 93 7
Residual soil (actual amount) Million tons 1.0 0.64 0.86 0.53 0.55 Concrete and tile scraps 170.2 78.3 91.9 46 54
Rate of residual soil (comparison to estimated excavated amount) % 22 17 21 15 15 Other 2,052.3 1,860.8 191.5 90.7 9.3
Gas pipeline extension work km 1,020 973 1,003 934 882 Total 7,058.4 6,683.1 375.3 94.7 5.3
Estimated excavated amount Million tons 4.25 3.75 3.94 3.53 3.46
Reduction (by shallower laying of pipes in narrow
trenches and non-open-cut method) Million tons 1.25 1.31 1.24 1.23 1.24
Tokyo Reuse (generated soil) Million tons 0.79 0.61 0.61 0.55 0.51
Gas Actual
Co., reduced Recycle (improved soil, regeneration treatment) Million tons 1.31 1.26 1.25 1.24 1.18
Ltd. amount
(Note 2) Total reduction amount Million tons 3.35 3.18 3.10 3.02 2.93
Third- Rate of reduction amount (comparison to
party estimated excavated amount) % 79 85 78 85 84
Assured
Residual soil (actual amount) Million tons 0.90 0.57 0.85 0.51 0.54
Rate of residual soil (comparison to estimated excavated amount) % 21 15 22 15 16
Note 1: Tokyo Gas Co., Ltd.

Note 2: Data for excavated soil and asphalt concrete.

Contribution to
ESG Data
Assessment of CO2 Emissions Reduction due to Reductions in Purchased Electricity
Amount of Thermal Power Generation Varies According to Electricity Usage
In Japan, the electricity supplied by electric utilities is generated primarily by thermal power, nuclear power and hydro-
electric power plants.
Nuclear power plants operate at full capacity except when undergoing a routine inspection, while the annual power
output of hydroelectric power plants is determined by the amount of rainfall. The electricity supply is adjusted by oper-
ations at thermal power plants.
Therefore, in terms of total annual output, it is most likely to be thermal power generation that is cut when electric-
ity use is reduced through energy-saving measures.
Lower electricity Lower thermal

usage power output
The Greenhouse Gas Protocol (Guidelines for Quantifying GHG Reductions from Grid- Connected Electricity Projects) Web

Contribution to
ESG Data
■ Average Age by Gender *1, 2, 3 Third-party Assured
Social Data Unit FY2017 FY2018 FY2019
Non-consolidated 40.7 40.8 41.1

Male
Overview of Employees Consolidated 41.2 41.2 40.9
■ Number of Full-time Employees by Gender *1, 2, 3 Third-party Assured Non-consolidated 40.6 40.5 40.5
Female Age
Unit FY2017 FY2018 FY2019
Consolidated 40.0 40.1 40.1
Non-consolidated 6,392 (85.0) 6,334 (84.5) 6,311 (84.0)
Male Non-consolidated 40.7 40.8 41.0
Consolidated 11,418 (83.4) 11,300 (82.8) 11,332 (81.4) Total
Persons *1 Data are as of the end of March of each fiscal year.
Female
(%)
Consolidated 2,271 (16.6) 2,350 (17.2) *4 2,581 (18.6) *2 Non-consolidated data are for Tokyo Gas employees (registered personnel).
*3 Consolidated data exclude personnel on loan to Tokyo Gas and its subsidiaries from other organizations and include personnel on loan from Tokyo Gas
Non-consolidated 7,518 7,492 7,513 and its subsidiaries to other organizations.
Total
Consolidated 13,689 13,650 *4 13,913
*1 Data are as of the end of March of each fiscal year. ■ Average Length of Employment by Gender *1, 2, 3 Third-party Assured
*2 Non-consolidated data exclude personnel on loan to Tokyo Gas from other organizations and include personnel on loan from Tokyo Gas to other orga-
nizations (registered personnel). Unit FY2017 FY2018 FY2019
*3 Consolidated data exclude personnel on loan to Tokyo Gas and its subsidiaries from other organizations and include personnel on loan from Tokyo Gas Non-consolidated 19.3 19.5 19.7
and its subsidiaries to other organizations. Male
*4 Data for number of employees were revised. Consolidated 16.7 17.0 16.8
Non-consolidated 19.3 18.5 18.5

Female Years
■ Breakdown of Employees by Age and Gender *1, 2, 3 Consolidated 14.8 14.4 *4 14.2
Age Unit Male Female Total Non-consolidated 19.3 19.3 19.5
Total
Non-consolidated 1,762 (27.9) 345 (28.7) 2,107 (28.0)
Under 30
Consolidated 2,656 (23.4) 682 (26.4) 3,338 (24.0)
*1 Data are as of the end of March of each fiscal year.
Non-consolidated 962 (15.2) 173 (14.4) 1,135 (15.1) *2 Non-consolidated data are for Tokyo Gas employees (registered personnel).
From 30 to 39 *3 Consolidated data exclude personnel on loan to Tokyo Gas and its subsidiaries from other organizations and include personnel on loan from Tokyo Gas
Consolidated 2,040 (18.0) 489 (18.9) 2,529 (18.2) and its subsidiaries to other organizations.
*4 Data was revisied.
From 40 to 49
Consolidated 3,203 (28.3) 805 (31.2) 4,008 (28.8)
Persons Third-party Assured
■ Number of Managers *1, 2, 3, 4
(%)
From 50 to 59 Unit FY2018 FY2019 FY2020
Consolidated 3,354 (29.6) 598 (23.2) 3,952 (28.4)
Non-consolidated 25 (0.4) 1 (0.1) 26 (0.3) Male
60 and over Consolidated ーー 3,358 (91.1)
Consolidated 79 (0.7) 7 (0.3) 86 (0.6)
Non-consolidated 226 (7.6) 233 (8.0) 251 (8.7)
Persons
Non-consolidated 6,311 1,202 7,513 Female
(%)
Total Consolidated ーー 327 (8.9)
Consolidated 11,332 2,581 13,913
Non-consolidated 2,960 2,920 2,897
Total
*1 Data are as of the end of March 2020.
Consolidated 3,685
*2 Non-consolidated data are for Tokyo Gas employees (registered personnel).
*3 Consolidated data exclude personnel on loan to Tokyo Gas and its subsidiaries from other organizations and include personnel on loan from Tokyo Gas *1 Data are as of April 1 of each fiscal year.
and its subsidiaries to other organizations
*2 Employees in supervisory positions, or employees of equivalent status.
and its subsidiaries to other organizations.

Contribution to
ESG Data
■ Hiring of New Graduates*1, 2, 3 ■ Number of Users of Childcare/Nursing Care Leave Programs *1, 2
Breakdown of FY2018 Hires Breakdown of FY2019 Hires Breakdown of FY2020 Hires FY2017 FY2018 FY2019
Unit Programs Item Unit
Male Female Male Female Male Female
Male Female Male Female Male Female
Non-consolidated 5 45 5 70 12 72
Undergraduate Non-consolidated 125 61 162 62 158 60 Childcare Number
and leave of users
Consolidated ーーーー 19 152
Graduate*4 Consolidated 217 127 271 *5 144 *5 269 131 Persons
Non-consolidated 18 2 0 0 0 0 Nursing care Number
High School Persons leave of users
Consolidated ーーーー 5 7
Consolidated 62 11 34 7 27 6
Total
and its subsidiaries to other organizations.
Consolidated 279 138 305 *5 151 *5 296 137
*1 Data are as of April 1 of each fiscal year.

*2 Non-consolidated data are for Tokyo Gas employees (registered personnel). ■ Major Programs and Number of Users*1, 2
and its subsidiaries to other organizations. FY2017 FY2018 FY2019
Programs Outline Item Unit
*4 Including technical college and junior college graduates. Male Female Male Female Male Female
*5 Data were revisied.
Until the end of April immediately following Number of
Persons 5 45 5 70 12 72
the child’s 3rd birthday (employees are users
Childcare
■ Hiring of Mid-Career Personnel*1, 2, 3 allowed to change the scheduled date
leave
of reinstatement if they are unable to Percentage
enroll their child in a nursery school) % 100 92 100 100 100 100
Unit May 2017 to April 2018 April 2018 to March 2019 April 2019 to March 2020 returning to work*3
Non-consolidated 12 15 17 Shorter
Male During pregnancy and until the child Number of
hours for Persons 3 214 9 220 12 220
Consolidated 234 195 *4 221 completes the 6th grade users
Childcare
Non-consolidated 1 0 1
Female Persons Nursing Up to 3 years for one care receiver within Number of
Consolidated 66 76 *4 206 Persons 0 1 2 0 2 2
care leave the second degree of kinship users
Non-consolidated 13 15 18
Total Shorter Applicable to a relative within the second
Number of
Consolidated 300 271 *4 427 hours for degree of kinship for up to 5 years per Persons 0 2 0 3 1 5
users
nursing care care receiver
*1 Data includes contract employees who became regular employees.
*2 Non-consolidated data are for Tokyo Gas employees (registered personnel). Leave to
For employees accompanying a spouse Number of
*3 Consolidated data exclude personnel on loan to Tokyo Gas and its subsidiaries from other organizations and include personnel on loan from Tokyo Gas accompany Persons 3 4 2
posted overseas users
and its subsidiaries to other organizations. partner
*4 Data were revised.
Community Cumulative
Granted special leave (paid) for up to 5
service number of Persons 58 61 37
days within 1 year
leave users
■ Number of Employees with Disabilities*1, 2, 3 Third-party Assured
For employees who reach the ages of
Unit March 2018 March 2019 March 2020
Sabbatical 30, 35, 40 and 50 Number of
Persons 673 509 519
Number of employees with system Granted commemorative gifts and spe- users
Persons 150 167 171 cial leave (paid)
disabilities
Percentage of total employees % 2.10 2.44 2.58 *1 Data are for Tokyo Gas Co., Ltd.
*2 Items in bold are company programs that go beyond regulatory requirements.
*1 Data are for regular and contract employees at Tokyo Gas Co., Ltd. *3 Percentage of employees who completed childcare leaves each fiscal year and those returned to work at the company.
*2 Figures are as of the first day of the month shown for each fiscal year.
*3 Figure was 172 people, or 2.55% of the workforce, as of June 2020.

Contribution to
ESG Data
■ State of Reemployment after Mandatory Retirement *1 ■ Average Overtime Hours *1
Unit FY2017 FY2018 FY2019 Unit FY2017 FY2018 FY2019
Total number of retired employees *2 Persons 273 172 130 Average monthly overtime hours Hours/person 15.9 15.6 15.9
Tokyo Gas 203 (74.4) 103 (59.9) 70 (53.8) *1 Data are for Tokyo Gas Co., Ltd.
Number of Persons
Subsidiaries 46 (16.8) 52 (30.2) 45 (34.6)
reemployed *3 (%)
■ Days of Paid Leave Taken per Year *1
Total 249 (91.2) 155 (90.1) 115 (88.5)
*1 Data are for Tokyo Gas Co., Ltd.
*2 Number of employees who left the company at the mandatory retirement age of 60. Days of paid leave taken per year Days/person 15.1 15.4 15.8
*3 Number of people hired as “career employees” (contract employees rehired after reaching mandatory retirement age).
■ Number of Employees Leaving the Company *1, 2, 3 ■ Number of Employees with Right to Collective Bargaining (Employees Excluding Management)*1, 2
Unit FY2017 FY2018 FY2019 Unit FY2017 FY2018 FY2019
Male (Percentage of Non-consolidated 29 (0.43) 47 (0.72) 67 (1.03) Number of employees Persons 6,937 6,906 6,919
employees leaving the
company) Consolidated 203 (–) 216 (1.88) 264 (2.30)
Female (Percentage Non-consolidated 9 (0.79) 8 (0.68) 12 (0.98) *2 Data are as of the end of March of each fiscal year.
Persons
of employees leaving
(%)
the company) Consolidated 113 (–) 90 (3.75) *4 96 (3.65)
■ Average Annual Training Hours *1, 2
Total (Percentage of Non-consolidated 38 (0.49) 55 (0.71) 79 (1.03)
employees leaving the Unit FY2017 FY2018 FY2019
company) Consolidated 316 (–) 306 (2.20) *4 360 (2.55)
Average annual training hours Hours/person 13.5 12.0 11.4
and its subsidiaries to other organizations. *2 Data on training provided by the Personnel Department (excludes training provided independently by other departments).
*3 The percentage of people leaving the company is calculated as follows: number of regular employees leaving for personal reasons (as of March 31 of
each fiscal year)/number of regular employees (as of April 1 of each fiscal year).
*4 Data were revised.
Implementation of Occupational Safety and Health Education Programs
■ Implementation of Occupational Safety and Health Education Programs *1
■ Number of Temporary and Contract Employees *1, 2
Unit FY 2018 FY 2019 FY 2020
Contract employees 1,670 1,495 1,304 Level-specific training New employee training 252 206 224
on safety and health
Male 1,131 950 774 and on safety planning Safety and health training for new 243 245 241
managers
Female Persons 539 545 530
Statutory foreman training 151 146 182
Temporary employees 558 589 615
Statutory training for safety administrators at the time of
36 40 36
Total 2,228 2,084 1,919 appointment *2
Persons
*1 Data are for Tokyo Gas Co., Ltd. Hygiene supervisor training 74 94 90
*2 Data are as of April 1 of each fiscal year.
Traffic safety and driving training (for new drivers, persons
789 747 694
involved in accidents and others)
Safe driving with attendant instructors utilizing drive recorders 798 853 833
Seminars on promoting health 2,731 1,452 1,452

*2 Data are the results of the Tokyo Gas Group.

Contribution to
ESG Data
Overview of Accidents and Injuries

■ Change in Number of Work-related Injuries, Number of Traffic Accidents, Rate of Lost Work-time Injuries, and Severity Rate *1
Work-related injuries *2 38 36 34
Cases
Traffic accidents 134 142 117
Rate of lost work-time injuries *3, 5 Third-party Assured 0.36 0.62 0.31
ー
Severity rate *4, 5, 6 0.002 0.005 0.001
*1 Data are for regular and contract employees of Tokyo Gas.

*2 Includes accidents not resulting in lost worktime.
*3 Rate of people taking work leave per 1 million total actual working hours.
*4 Number of workdays lost as a result of accidents/injuries per 1,000 total actual working hours.
*5 Includes injuries due to non-commuting traffic accidents caused by others.
*6 Lost workdays are counted based on standards placed by the Japanese Ministry of Health, Labour and Welfare.

Contribution to
ESG Data
■ Number of Cases Handled by Consultation Desks *1

Governance Data Consultation Topics Unit FY2017 FY2018 FY2019
Interpersonal relations and harassment 58 51 35

Board of Directors, Advisory Committee, Audit & Supervisory Board, and Corporate Benefits and working hours 35 20 14
Executive Meeting Number
Internal regulations 7 11 11
of cases
■ Membership of the Board of Directors, Advisory Committee, Audit & Supervisory Board, and Corporate Executive Meeting *1, 2
Laws, regulations, and other matters 4 16 4
As of the end of As of the end of As of the end of
Unit Total 104 98 64
June 2018 June 2019 June 2020
Directors 8 (1) 9 (2) 9 (2) *1 Data shown are for the Tokyo Gas Group.
Board of
Directors
External 3 (1) 4 (2) 4 (2)
Outside directors 2 2 2
Outside Audit & Supervisory Board members 1 1 1

Advisory
Committee
Director, Chairman of the Board 1 1 1
Persons
Director, President 1 1 1
(Number
of female
Audit & Audit & Supervisory Board members 5 5 5
members)
Supervisory
Board External 3 (1) 3 (1) 3 (1)
President and CEO *3 1 1 1
Corporate Executive Vice Presidents *3 2 2 2

Executive
Meeting Senior Managing Executive Officer 2 2 3
Managing Executive Officer 6 (1) 7 (1) 7 (1)
*1 Data shown are for Tokyo Gas Co., Ltd.

*2 External directors and external Audit & Supervisory Board members are independent officers.
*3 Post is held concurrently by three representative directors.
Training and Consultation on Human Rights and Compliance

■ Participants in Training on Human Rights and Compliance *1
Overview Unit FY2017 FY2018 FY2019

Training upon entering the company,
Level-specific training during the third year, and during 1,527 1,291 1,311
qualification promotions (two levels)
Training at the individual workplace level
Workplace workshops Number 15,543 15,825 21,088
led by compliance promoters
of
Training programs and persons
First-time leader training (6 months) and
follow-up for human rights 353 344 354
follow-up training
promotion leaders
Planning-type training Human rights study sessions 350 285 300
*1 Data shown are for the Tokyo Gas Group.

Contribution to
Third-Party Independent Assurance Report

■ Independent Assurance Report on Tokyo Gas Group Sustainability Report
Third-Party Independent Assurance Report
The social and environmental performance indicators (data on human resources and the environment) * provided in
Tokyo Gas Group Sustainability Report on this PDF have been thirdparty assured by KPMG AZSA Sustainability Co.,
Ltd. (a member of the KPMG Japan group) to enhance their credibility.
We will work to further raise the standard of our Sustainability activities in the future, taking account of the issues
pointed out in the course of the third-party assurance process and the reader feedback received via our website and
other channels.
* Third-party assured content is indicated by a box next to the subject title.

Contribution to
Key ESG Ratings

MSCI ESG Leaders Indexes
Inclusion in Environment, Social and Governance (ESG) Indices
Tokyo Gas has been included in the following stock indices of companies with superior environmental, social, and gov-
ernance performance developed by Morgan Stanley Capital Investment (MSCI) of the U.S.
The Tokyo Gas Group has been included in the following ESG indices (as of July 31, 2020).
MSCI ESG Leaders Indexes
FTSE4Good Index Series These are representative stock indices of companies with outstanding
environmental, social, and governance performance on a global scale.
A series of stock indices developed by FTSE Russell, a subsidiary of the London
Stock Exchange Group. These indices assess corporate sustainability based on MSCI Japan ESG Select Leaders Index*1
environmental, social, and governance performance. They are used by investors
as key benchmarks for selecting companies for investment. This index comprises companies with relatively high ratings in their
industries for environmental, social, and governance performance
FTSE4Good Index Series Web selected from a parent index of the top 700 stocks by market capitaliza-
tion in the MSCI Japan IMI index of Japanese securities.
FTSE Blossom Japan Index MSCI Japan Empowering Women Index (WIN) *1
The FTSE Blossom Japan Index provides investors with a means of identifying This index comprises companies in each industry with high scores on
Japanese companies that meet high environmental, social, and governance gender diversity selected from a parent index of the top 500 stocks by
standards, and it is constructed so that the industry weights align with the Japa- market capitalization in the MSCI Japan IMI index of Japanese securi-
nese equity market. In July 2017, the Government Pension Investment Fund of ties.
Japan (GPIF), the world’s largest institutional investor, began investing tracking
*1 GPIF began investing tracking the MSCI Japan ESG Select Leaders Index and the MSCI Japan Empowering Women Index from July 2017.
this index.
Note: MSCI ESG Indexes
THE INCLUSION OF Tokyo Gas Co., Ltd. IN ANY MSCI INDEX, AND THE USE OF MSCI LOGOS, TRADEMARKS, SERVICE MARKS OR INDEX
FTSE Blossom Japan Index Web NAMES HEREIN, DO NOT CONSTITUTE A SPONSORSHIP, ENDORSEMENT OR PROMOTION OF Tokyo Gas Co., Ltd. BY MSCI OR ANY OF ITS
AFFILIATES. THE MSCI INDEXES ARE THE EXCLUSIVE PROPERTY OF MSCI. MSCI AND THE MSCI INDEX NAMES AND LOGOS ARE TRADE-
MARKS OR SERVICE MARKS OF MSCI OR ITS AFFILIATES.
S&P Japan 500 ESG

Stock index developed by S&P Dow Jones Indices of the U.S. which comprises securities selected from the S&P Japan
500 index of Japanese securities based on ESG criteria.

Contribution to
Key ESG Ratings
STOXX Global ESG Leaders Index

External Sustainability Ratings
This index is provided by STOXX of Switzerland, a subsidiary of Deutsche Börse
AG. It comprises companies selected for their outstanding performance on the
environment, society, and governance based on the results of research by Sus- The Tokyo Gas Group has received the following ratings from third-party rating bodies.
tainalytics, a Dutch SRI research and analysis firm.
2019 CDP
ETHIBEL Sustainability Index (EXCELLENCE Global) CDP Climate Change: A-
CDP Water: A (on an eight-grade scale from A to D-)
This index is compiled by Forum ETHIBEL, a Belgian NPO which promotes SRI.
It comprises companies that exhibit strong environmental, social, and gover- CDP is a U.K.-based NPO that collaborates with institutional investors to oper-
nance performance. ate an international framework asking companies to disclose information on their
strategies for climate change and water risk, including concrete data. Scores
based on corporate initiatives are published globally and serve as an important
ETHIBEL Investment Register (EXCELLENCE) index of corporate environmental efforts.
ETHIBEL Investment Register (EXCELLENCE) is an investment universe which

comprises companies that exhibit strong performance in terms of corporate 13th Toyo Keizai CSR Ranking
social responsibility. 51st out of 1,593 companies (Score: 541.7 out of 600)
This is a survey conducted by Toyo Keizai Inc. with the goal of identifying companies that are trusted by a wide range
of stakeholders for their CSR and financial performance. It covers Japanese enterprises, which are assessed on the
SOMPO Sustainability Index four CSR areas of human resources, the environment, corporate governance, and social responsibility, together with
financial aspects.
This Index is based on the results of corporate research on environmental,
social, and governance performance conducted by Sompo Risk Management
Inc. and IntegreX Inc. This index is managed by Sompo Asset Management Co., 2020 Health & Productivity Stock Selection Program
Ltd. 2020 Certified Health and Productivity Management Orga-
nization Recognition Program (Large Enterprise Category)
White 500
Under the Health & Productivity Stock Selection Program, the Ministry of Econ-
omy, Trade and Industry (METI) and the Tokyo Stock Exchange (TSE) select
enterprises listed on the TSE strategically engaged in particularly outstanding
efforts for employees’ health management from a business perspective.
“Certified Health & Productivity Management Organization” is an award granted
by METI and Nippon Kenko Kaigi to large enterprises and to SMEs that conduct
particularly outstanding health management based on efforts addressing
regional health issues and Nippon Kenko Kaigi’s health promotion efforts.
Nadeshiko Brands
Nadeshiko Brands are companies jointly selected by METI and TSE for their efforts to actively advance the employ-
ment of women, including the arrangement of working environments that facilitate retention of female talent.
Companies are selected in each industry from among those listed on the First Section of the TSE.

Contribution to
Key ESG Ratings
Recognition of Merit
Other Awards and Recognition
FY2019 Awards for Distinguished Contribution to Gas Safety
Major Awards and Recognitions in FY2019 Kanto Tohoku Industrial Safety and Inspection Department Director’s Award
Awarded by Ministry of Economy, Trade and Industry
Recognitions for Products and Services Recipient Tokyo Gas Group
Gas Construction Work Service Outlet Category 1 establishment
Individual Category 13 individuals
37th Information Technology Award 2019 IT Encouragement Prize
These awards are presented to boost the motivation of persons involved with gas safety and to promote public understand-
Awarded by Japan Institute of Information Technology ing of ensuring gas safety. The Tokyo Gas Group was recognized for our distinguished service in ensuring gas safety.
Recipient Tokyo Gas Co., Ltd. FY2019 Awards for Distinguished Contribution to Gas Safety
This award is given to companies and organizations achieving results in business innovation through the sophisticated appli-
cation of IT. Tokyo Gas was recognized for contributing to innovation by reforming working processes in the gas pipeline Economy, Trade and Industry Minister’s Award
business through the application of digital technologies.
Awarded by Ministry of Economy, Trade and Industry
Recipient Tokyo Gas Group
FY2019 Good Design Award (Torisetsu + Home [Smartphone Apps and Web Service])
Gas Construction Work Service Outlet Category 1 establishment
Awarded by Japan Institute of Design Promotion Individual Category 2 individuals
Recipient Tokyo Gas Co., Ltd. and TRYGLE Co., Ltd. These awards, the highest in their field, are presented to boost the motivation of persons involved with gas safety and to
The Good Design award is a global design award conducted with the participation of many domestic and foreign compa- promote public understanding of gas safety. The Tokyo Gas Group was recognized for our distinguished service in ensuring
nies and organizations which use design to enrich people’s lives and address social issues. Tokyo Gas was recognized for gas safety.
the convenience and environmental contribution of our “Torisetsu + Home” service which provides residential gas appliance
user’s manuals to consumers via smartphones apps and the Internet. Eighth Kawasaki City Smart Lifestyle Awards Encouragement Prize (Committee Chair Special Prize)
FY2019 Energy Conservation Grand Prize
Awarded by Kawasaki City
Recipient Tokyo Gas Kawasaki Branch Office
Energy Conservation Center Chairman's Prize (Product and Business Model Category)
With the aim of contributing to global warming countermeasures, this prize is awarded for superior initiatives that contribute
Awarded by The Energy Conservation Center, Japan to electricity conservation, energy conservation, and other CO2 emissions reduction by citizens and business operators. The
Recipient Tokyo Gas Group Tokyo Gas Group was recognized for the inclusion of the eco-cooking approach in all the cooking classes at Tokyo Gas
The Energy Conservation Grand Prize awards recognize business operators and workplaces with superior energy conserva- Kitchen Land Kawasaki, and for broadly spreading efforts toward a diet that gives consideration to the environment.
tion efforts that serve as models for others, as well as products and business models that excel in conserving energy. The
Tokyo Gas Group was recognized for our energy management service driven by the “Helionet Advance” high-efficiency Metropolitan Police Department Superintendent General Letter of Appreciation
automated operation system, which uses remote control for refined equipment operation which is difficult to do manually, (Superior Place of Business Award)
and for facilitating further energy conservation in energy equipment installed at customer facilities.
Awarded by Metropolitan Police Department
FY2019 Japan Gas Association Technology
Recipient Tokyo Gas Pipeline Network Division, West Pipeline Regional Office
Grand Prizes, Technology Award, and Technology Encouragement Award) This award is given to recognize organizations for outstanding cooperation and efforts with the police in important police
matters. It was awarded this time in recognition of long-standing traffic safety activities.
Awarded by Japan Gas Association
Recipient Tokyo Gas Group
These prizes are awarded each year for original and revolutionary technologies with strong potential which greatly contrib-
uted to developing the gas business. The Tokyo Gas Group received one technology grand prize, two technology prizes,
and one technology encouragement prize.

Contribution to
Key ESG Ratings
FY2019 Award to Commend Leading Companies Where Women Shine

Minister of State (for Gender Equality) Award
Awarded by Gender Equality Bureau of the Cabinet Office

Recipient Tokyo Gas Co., Ltd.
To promote the preparation of a workplace environment where women can be successful, this award commends enter-
prises with policies, initiatives, and results in the employment of women to serve as officers and managers, and with
outstanding achievements in the related information disclosure. Tokyo Gas was recognized for its high ratio of women in
management positions compared with other companies in the industry, systematic educational opportunities for the profes-
sional development of women, and replete systems for leaves of absence and working while raising children which go
beyond those required by law.
Tokyo Prefecture “Smooth Biz” Promotion Awards (Special Award: Area Coordination Prize)
Awarded by Tokyo Metropolitan Government

Recipient Tokyo Gas Co., Ltd., East Japan Railway Company
These awards are presented for the promotion of work-style reforms and higher distribution efficiencies on the occasion of
realizing the smooth administration of the 2020 Tokyo Olympics. Tokyo Gas was recognized for collaborating with the local
community and nearby companies to ease train passenger congestion as part of the “TDM Project around Hamamatsucho
Station” calling for the cooperation of nearby companies and customers who use Hamamatsucho Station in implementing
“Smooth Biz” (telework, flexible working hours, etc.).
Third Tokyo Bay Environment Revitalization Awards

(Waterfront Vitalization and Environment Research Foundation [WAVE] President’s Award)
Awarded by Waterfront Vitalization and Environment Research Foundation (WAVE)

These awards recognize citizens’ groups and private-sector organizations engaged in public awareness activities, regional
revitalization, and the development of youth pertaining to the environment of Tokyo Bay. The Tokyo Gas Group was recog-
nized for contributing to the environmental preservation and revival of Tokyo Bay by reviving beds of common eelgrass
(Zostera marina) as part of our Mori Sato Umi Tsunagu (Connecting Forests, Villages and Ocean) Project*1 and for contribut-
ing to environmental education activities for children regarding “links connecting the ocean and our daily lives.”
*1 The Tokyo Gas Group’s environmental and social contribution activities including assistance, voluntary activities, and donations for the preservation of
forests, villages, and the ocean are aimed at contributing to the prevention of global warming, the preservation of biodiversity, and sustainable urban de-
velopment and lifestyles with “connecting” as the key word.
Recognition for Advertising
68th Nikkei Advertising Awards

Trading, Energy and Public Services Category: Excellence Prize
Awarded by Nikkei Inc.

These are among Japan’s leading advertising awards. They recognize superior advertisements published in the newspaper
Nihon Keizai Shimbun. Tokyo Gas was recognized for the “Tokyo Gas People – Working Steadily on the Frontlines” version
of its company advertisement, which depicts the work of employees who support the safety and reliable supply of city gas.

Contribution to
Questionnaire Results and Main Feedback
Tokyo Gas Group Sustainability Report 2019 Questionnaire Results Main Feedback and Requests
We have set up a system on our Sustainability Report website to solicit wide-ranging opinions from stakeholders, and Opinions regarding social initiatives
we conduct questionnaires regarding our Group sustainability promotion initiatives. The opinions and other feedback
received are shared with the concerned departments, and used to make improvements in daily business activities and • I gained a new awareness of how Tokyo Gas is contributing to Japan’s energy security.
reporting. • Because this is gas, after all, I expect initiatives for safety first.
■ Assessment of the Sustainability Promotion Initiatives of the Tokyo Gas Group
• 2019 was a year when we felt the ferocity of natural disasters more than usual. I want the Tokyo Gas Group, which
is conducting business that is highly compatible with Sustainable Development Goal 11 “sustainable cities and
Very poor 1% communities,” to advance countermeasures for early recovery.
Somewhat poor 3% • I expect Tokyo Gas to make use of diverse personnel. I think that by having superior personnel actively participate,
the company can manifest leadership and create innovation.
Neither
Very good Opinions regarding environmental initiatives
17 % 29 %
• I think Tokyo Gas is carrying out wide-ranging environmental initiatives, but considering the recent increase in nat-
ural disasters and abnormal weather, I expect the company to do even more.
Somewhat good
• I believe that the transition to renewable energy will advance from now, and in that regard, I am interested to know
what types of businesses the Tokyo Gas Group will develop.
50 % • I expect Tokyo Gas to develop as a Japanese energy company that contributes to resolving climate change and
energy problems, and to the world.
• Safety is the most important issue, but the next most important issue is how to address environmental problems.
■ Content of Interest (multiple responses allowed)
Special Feature 1: Contributing to a Sustainable Society with
28%
Opinions regarding the report
50 Years of LNG Supply Technology
Decarbonization through Energy Supply 28%
• The report is a bit difficult to read because in this html format it is necessary to click each time to switch pages.
Top Commitment 25% • I would like the report to be presented in an easy-to-read pdf format.
Special Feature 2: We Can Create an Inclusive Society
If We All Offer a Helping Hand and Heart 23% • Because the report has so many pages and it took a lot of effort to read it all, it would be helpful if you could pro-
vide a summary version.
Ensuring Stable Supply of Energy in Japan and Abroad 21%
Achieving Our Public Mission as an Energy Company 15%

■ Questionnaire Outline
Survey period December 10, 2019-January 30, 2020
Tokyo Gas Group’s CSR at a Glance 13%
Content surveyed Tokyo Gas Group Sustainability Report 2019
Constructing a Robust Energy Platform 13%
Number of valid responses 240
Technological Development 13%
Respondents Registered CSR reviewers *1
Creating a Lively Organization 8%
*1 Individuals registered with DFF Inc., who have expressed interest in actively participating in questionnaires and research on CSR.
Tokyo Gas Group’s CSR Management 7%
Promotion of Compliance 7%
Sound Stakeholder Relationships 6%
CSR Data 5%
Corporate Governance 5%
Others 1%
None 10%

Contribution to
Standards Mapping Table

Disclosure Disclosure Pages
GRI Sustainability Reporting Standards Index Top Commitment
Striving toward Net-Zero CO2
102-15 Key impacts, risks, and opportunities The Tokyo Gas Group Business Activities and Material Balance
• Tokyo Gas Group Sustainability Report has been prepared in accordance with the GRI Standards: Core option. Disclosure of Incidents that Affected Our Stakeholders Web
• The data on the environment and human resources provided in Tokyo Gas Group Sustainability Report have been Tokyo Gas in Numbers Web
third-party assured.
3. Ethics and integrity
■ GRI102: General Disclosures 2016 The Tokyo Gas Group’s Sustainability
Disclosure Disclosure Pages Mission Web
Values, principles, standards, and norms of
102-16 Basic Approach to Respect for Human Rights
1. Organizational profile behavior
Compliance
102-1 Name of the organization Corporate Profile Web Stakeholder Engagement
102-2 Activities, brands, products, and services Corporate Profile Web Compliance
Mechanisms for advice and concerns about
102-3 Location of headquarters Corporate Profile Web 102-17 Respect for Human Rights
ethics
Purchasing Inquiries Web
102-4 Location of operations Locations Web
4. Governance
102-5 Ownership and legal form Corporate Profile Web
Building Relations with Stakeholders 102-18 Governance structure The Tokyo Gas Group's Sustainability
Corporate Profile Web
102-6 Markets served Corporate Governance Report [PDF: 344KB] Web
INVESTORS' GUIDE [PDF: 7,859KB] P.6-13 (City Gas Business - Overseas
Business) Web Corporate Governance
Sustainability Promotion Structure
Corporate Profile Web
Structure to Promote Human Rights Awareness
102-7 Scale of the organization INVESTORS' GUIDE [PDF: 7,859KB] P.6-13 (City Gas Business - Overseas
Business) Web Continual Improvement to the Environmental Management System
Tokyo Gas in Numbers Web 102-19 Delegating authority Customer Satisfaction Promotion Structure
102-8 Information on employees and other workers Social Data
Diversity – Basic Policy
102-9 Supply chain Supply Chain Management Structure for Promoting Industrial Safety and Health
Significant changes to the organization and
102-10 A Public Notice (only in Japanese) Web
its supply chain Corporate Governance
Risk Management Sustainability Promotion Structure
Management of Chemical Substances Structure to Promote Human Rights Awareness
102-11 Precautionary Principle or approach Continual Improvement to the Environmental Management System
Environmental Risk Management Executive-level responsibility for economic,
102-20
Business Risk Web environmental, and social topics Customer Satisfaction Promotion Structure
102-12 External initiatives Support for TCFD Recommendations and Information Disclosure
Structure for Promoting Industrial Safety and Health
UN Global Compact Cybersecurity Promotion System
KEIDANREN (Japan Business Federation)
The Japan Gas Association
Stakeholder Engagement
Keidanren Committee on Nature Conservation
102-13 Membership of associations The Tokyo Chamber of Commerce and Industry (TCCI)
Continual Improvement to the Environmental Management System
DOYUKAI (Japan Association of Corporate Executives)
Customer Satisfaction Promotion Structure
The Japanese Para-Sports Association Consulting stakeholders on economic,
102-21 Appropriate Information Disclosure
An Official Partner of the Olympic and Paralympic Games Tokyo 2020 in the environmental, and social topics
Dialogue with Shareholders and Investors
Gas & Gas Utility Services category
2. Strategy Structure for Promoting Industrial Safety and Health
102-14 Statement from senior decision-maker Top Commitment Structure to Promote Human Rights Awareness

Contribution to
Disclosure Disclosure Pages Disclosure Disclosure Pages

Corporate Governance Corporate Governance
Composition of the highest governance 102-33 Communicating critical concerns
102-22 Governance Data–Membership of the Board of Directors, Advisory Compliance
body and its committees
Committee, Audit & Supervisory Board, and Corporate Executive Meeting
102-34 Nature and total number of critical concerns –
Nominating and selecting the highest Management Structure
102-23 Corporate Governance Report [PDF:344KB] P.1 (1. Basic Views on
governance body Corporate Governance, Capital Structure, Corporate Attributes and Other Directors Remuneration Relationship Web
Basic Information) Web 102-35 Remuneration policies Corporate Governance Report [PDF:344KB] P.2 ((4) Policy, procedures and
individual reasons for election of Directors and Audit & Supervisory Board
Corporate Governance Members and selection and dismissal of executives Web
Corporate Governance Report [PDF:344KB] P.2 ((4) Policy, procedures and
Nominating and selecting the highest Directors Remuneration Relationship Web
102-24 individual reasons for election of Directors and Audit & Supervisory Board
governance body
Members and selection and dismissal of executives Web 102-36 Process for determining remuneration Corporate Governance Report [PDF:344KB] P.2 ((4) Policy, procedures and
Independence Standards for Outside Officers [PDF:76KB] Web individual reasons for election of Directors and Audit & Supervisory Board
Members and selection and dismissal of executives Web
102-25 Conflicts of interest Corporate Governance
102-37 Stakeholders' involvement in remuneration –
102-38 Annual total compensation ratio –
Environmental Management Promotion System Percentage increase in annual total
102-39 –
Role of highest governance body in setting Continual Improvement to the Environmental Management System compensation ratio
102-26
purpose, values, and strategy Customer Satisfaction Promotion Structure 5. Stakeholder engagement
Approach to Promoting Sustainability
Structure for Promoting Industrial Safety and Health 102-40 List of stakeholder groups
Building Positive Labor-Management Relations
Corporate Governance 102-41 Collective bargaining agreements
Collective knowledge of highest governance Social Data – Overview of Employees
102-27 Sustainability Promotion Structure
body
CSR Initiatives Approach to Promoting Sustainability
102-42 Identifying and selecting stakeholders Specifying Materialities
Continual Improvement to the Environmental Management System Approach to Promoting Sustainability
102-43 Approach to stakeholder engagement
Environmental Management Promotion System Stakeholder Engagement
Evaluating the highest governance body's
102-28 Customer Satisfaction Promotion Structure Specifying Materialities
performance Corporate
Compliance 102-44 Key topics and concerns raised Stakeholder Engagement
Structure for Promoting Industrial Safety and Health Questionnaire Results and Main Feedback
Cybersecurity Promotion System 6. Reporting practice
Corporate Governance Entities included in the consolidated financial

102-45 Major Group Companies Web
statements
Stakeholder Engagement – Basic Policy Specifying Materialities
102-46 Defining report content and topic Boundaries
Customer Satisfaction Promotion Structure About This Report
Identifying and managing economic, Environmental Management Promotion System 102-47 List of material topics Specifying Materialities
102-29
environmental, and social impacts Compliance
Diversity – Basic Policy 102-48 Restatements of information Not applicable
Structure for Promoting Industrial Safety and Health 102-49 Changes in reporting Not applicable
102-50 Reporting period About This Report
102-51 Date of most recent report About This Report
102-30 Effectiveness of risk management processes Corporate Governance
102-52 Reporting cycle About This Report
Review of economic, environmental, and
102-31 –
social topics Contact point for questions regarding the
102-53 Contact Us Web
report
Highest governance body's role in sustain- Sustainability Promotion Structure
102-32
ability reporting Specifying Materialities

Contribution to
Disclosure
■ GRI103: Management Approach 2016
Disclosure Pages
Claims of reporting in accordance with the Disclosure Disclosure Pages
102-54 In accordance with the GRI Standards: Core option
GRI Standards 103: Management Approach 2016
102-55 GRI content index GRI Content Index Explanation of the material topic and its
103-1 Specifying Materialities
102-56 External assurance Third-Party Independent Assurance Report Boundary
The management approach and its
103-2 Management
components
103-3 Evaluation of the management approach Sustainability Promotion Structure

Contribution to
■ GRI200: Economic topics ■ GRI300: Environmental topics

201: Economic Performance GRI-301: Materials 2016
Direct economic value generated and 301-1 Materials used by weight or volume Environmental Data – The Tokyo Gas Group Business Activities and Material Balance
201-1 –
distributed
301-2 Recycled input materials used Promoting the 3Rs
Environmental Risk Management
Promotion of a Circular Economy
Support for Proposals of the Task Force on Climate-related Financial Reclaimed products and their packaging
Financial implications and other risks and Disclosures (TCFD), and Our Disclosures 301-3 Environmental Data – The Tokyo Gas Group Business Activities and Material Balance
201-2 materials
opportunities due to climate change Environmental Data – Waste
Risk Management
Business Risk Web GRI-302: Energy 2016
Defined benefit plan obligations and other Environmental Data – The Tokyo Gas Group Business Activities and Material Balance
201-3 –
retirement plans 302-1 Energy consumption within the organization Environmental Data – Use of Energy and Water/Emissions into the
Atmosphere and Water System
Financial assistance received from
201-4 –
government Environmental Data – The Tokyo Gas Group Business Activities and Material Balance
Energy consumption outside of the
202: Market Presence 302-2 Environmental Data – Use of Energy and Water/Emissions into the
organization
Ratios of standard entry level wage by
202-1 – FY2019 Targets and Results – Decarbonization through Energy Supply
gender compared to local minimum wage
302-3 Energy intensity Environmental Data – Use of Energy and Water/Emissions into the
Proportion of senior management hired from Atmosphere and Water System
202-2 –
the local community
FY2019 Targets and Results – Decarbonization through Energy Supply
203: Indirect Economic Impacts Environmental Data – The Tokyo Gas Group Business Activities and Material Balance
302-4 Reduction of energy consumption
Production of City Gas Environmental Data – Use of Energy and Water/Emissions into the
Supply of City Gas
Earthquake Disaster Countermeasures Climate Change Actions Cutting Customer CO2 Emissions Residential
Development of the Electric Power Business Sector Initiatives
Overseas Business Climate Change Actions Cutting Customer CO2 Emissions Commercial
Infrastructure investments and services Sector Initiatives
203-1 Lifestyle Services Reductions in energy requirements of
supported Benefits 302-5 Climate Change Actions Cutting Customer CO2 Emissions Best Practices
Urban Development products and services
of Smart Networks
Contribution to Local Communities Environmental Data – The Tokyo Gas Group Business Activities and Material Balance
Initiatives for the Tokyo 2020 Games Environmental Data – Use of Energy and Water/Emissions into the
INVESTORS' GUIDE [PDF: 7,859KB] P.6-12 (City Gas Business - Overseas Atmosphere and Water System
Business) Web
GRI-303: Water and effluents 2018
203-2 Significant indirect economic impacts –
303-1 Interactions with water as a shared resource Managing Water Risks
GRI-204: Procurement Practices
Management of water discharge-related
303-2 Managing Water Risks
204-1 Proportion of spending on local suppliers – impacts
GRI-205: Anti-corruption Environmental Data – Use of Energy and Water/Emissions into the
303-3 Water withdrawal
Operations assessed for risks related to
205-1 Compliance Environmental Data – Use of Energy and Water/Emissions into the
corruption 303-4 Water discharge
Communication and training about Environmental Data – Use of Energy and Water/Emissions into the
205-2 Compliance
anti-corruption policies and procedures 303-5 Water consumption Atmosphere and Water System
Managing Water Risks
Confirmed incidents of corruption and
205-3 No incidents GRI-304: Biodiversity 2016
actions taken
GRI-206: Anti-competitive Behavior Operational sites owned, leased, managed in, Efforts for Biodiversity Conservation
304-1 or adjacent to, protected areas and areas of Measures in Our LNG Value Chain
Legal actions for anticompetitive behavior, high biodiversity value outside protected areas
206-1 No legal actions Biodiversity Activities with Our Customers and Local Communities
anti-trust, and monopoly practices
Significant impacts of activities, products,
304-2 Efforts for Biodiversity Conservation
and services on biodiversity
Measures in Our LNG Value Chain
304-3 Habitats protected or restored
Biodiversity Activities with Our Customers and Local Communities

Contribution to
Disclosure
■ GRI400: Social topics
Disclosure Pages
Disclosure Disclosure Pages
IUCN Red List species and national conservation list
304-4 Measures in Our LNG Value Chain
species with habitats in areas affected by operations GRI-401: Employment 2016
305: GRI-305: Emissions 2016 401-1 New employee hires and employee turnover Social Data – Overview of Employees
Addressing Climate Change issues Benefits provided to full-time employees that Diversity
Environmental Data – The Tokyo Gas Group Business Activities and Material Balance 401-2 are not provided to temporary or parttime
305-1 Direct (Scope 1) GHG emissions Social Data – Overview of Employees
Environmental Data – Use of Energy and Water/Emissions into the employees
401-3 Parental leave Social Data – Overview of Employees
Addressing Climate Change issues
GRI-402: Labor/Management Relations 2016
Environmental Data – The Tokyo Gas Group Business Activities and Material Balance
305-2 Energy indirect (Scope 2) GHG emissions
Environmental Data – Use of Energy and Water/Emissions into the Minimum notice periods regarding
402-1 –
Atmosphere and Water System operational changes
Addressing Climate Change issues GRI-403: Occupational Health and Safety 2018
305-3 Other indirect (Scope 3) GHG emissions Occupational health and safety management
Environmental Data – Use of Energy and Water/Emissions into the 403-1 Industrial Safety and Health Initiatives
system
Hazard identification, risk assessment, and
FY2019 Targets and Results – Decarbonization through Energy Supply 403-2 Industrial Safety and Health Initiatives
incident investigation
305-4 GHG emissions intensity 403-3 Occupational health services Industrial Safety and Health Initiatives
Environmental Data – Conversion Factor, etc.
Environmental Data – Assessment of CO2 Emissions Reduction due to Worker participation, consultation, and com- Industrial Safety and Health Initiatives
Reductions in Purchased Electricity 403-4 munication on occupational health and
safety Communications with Employees
FY2019 Targets and Results – Decarbonization through Energy Supply
Environmental Data – The Tokyo Gas Group Business Activities and Material Balance Industrial Safety and Health Initiatives
305-5 Reduction of GHG emissions Worker training on occupational health and
Environmental Data – Use of Energy and Water/Emissions into the 403-5 Social Data – Implementation of Occupational Safety and Health
safety
Atmosphere and Water System Education Programs
305-6 Emissions of ozone-depleting substances (ODS) Management of Chemical Substances 403-6 Promotion of worker health Industrial Safety and Health Initiatives
Environmental Data – The Tokyo Gas Group Business Activities and Material Balance Prevention and mitigation of occupational
Nitrogen oxides (NOX), sulfur oxides (SOX), 403-7 health and safety impacts directly linked by Industrial Safety and Health Initiatives
305-7 Environmental Data – Use of Energy and Water/Emissions into the
and other significant air emissions business relationships
GRI-306: Effluents and Waste 2016 Workers covered by an occupational health
403-8 –
and safety management system
403-9 Work-related injuries Social Data – Overview of Accidents and Injuries
306-1 Water discharge by quality and destination Environmental Data – Use of Energy and Water/Emissions into the
Atmosphere and Water System 403-10 Work-related ill health –
Environmental Data – The Tokyo Gas Group Business Activities and Material Balance GRI-404: Training and Education 2016
306-2 Waste by type and disposal method Environmental Data – Waste
Average hours of training per year per
Promotion of a Circular Economy 404-1 Social Data – Overview of Employees
employee
306-3 Significant spills Combating Soil Pollution
Programs for upgrading employee skills and Human Resources Development
404-2
306-4 Transport of hazardous waste Management of Chemical Substances transition assistance programs Diversity
Water bodies affected by water discharges Managing Water Risks Percentage of employees receiving regular
306-5 404-3 performance and career development –
and/or runoff Efforts for Biodiversity Conservation
reviews
GRI-307: Environmental Compliance 2016
GRI-405: Diversity and Equal Opportunity 2016
Non-compliance with environmental laws
307-1 No Incidents Diversity of governance bodies and
and regulations 405-1 Social Data – Overview of Employees
employees
GRI-308: Supplier Environmental Assessment 2016
Ratio of basic salary and remuneration of
New suppliers that were screened using 405-2 –
women to men
308-1 –
environmental criteria
GRI-406: Non-discrimination 2016
Negative environmental impacts in the
308-2 Supply Chain Management Incidents of discrimination and corrective
supply chain and actions taken 406-1 Respect for Human Rights
actions taken

Contribution to

GRI-407: Freedom of Association and Collective Bargaining 2016 Incidents of non-compliance concerning the
416-2 health and safety impacts of products and Disclosure of Incidents that Affected Our Stakeholders Web
Communications with Our Suppliers services
Operations and suppliers in which the right Communications with Employees
407-1 to freedom of association and collective GRI-417: Marketing and Labeling 2016
bargaining may be at risk Respect for Human Rights
Supply Chain Management Requirements for product and service
417-1 Appropriate Information Disclosure
information and labeling
GRI-408: Child Labor 2016
Incidents of non-compliance concerning
Operations and suppliers at significant risk Respect for Human Rights 417-2 No Incidents
408-1 product and service information and labeling
for incidents of child labor Supply Chain Management
Incidents of non-compliance concerning mar-
417-3 No incidents
GRI-409: Forced or Compulsory Labor 2016 keting communications
Operations and suppliers at significant risk Respect for Human Rights GRI-418: Customer Privacy 2016
409-1
for incidents of forced or compulsory labor Supply Chain Management
Substantiated complaints concerning
GRI-410: Security Practices 2016 418-1 breaches of customer privacy and losses of Disclosure of Incidents that Affected Our Stakeholders Web
customer data
Security personnel trained in human rights
410-1 – GRI-419: Socioeconomic Compliance 2016
policies or procedures
GRI-411: Rights of Indigenous Peoples 2016 Non-compliance with laws and regulations
419-1 No violation of laws and regulations
in the social and economic area
Incidents of violations involving rights of
411-1 –
indigenous peoples
GRI-412: Human Rights Assessment 2016
Operations that have been subject to human
412-1 –
rights reviews or impact assessments
Employee training on human rights policies
412-2 Respect for Human Rights
or procedures
Significant investment agreements and
412-3 contracts that include human rights clauses –
or that underwent human rights screening
GRI-413: Local Communities 2016
Operations with local community engage-

ment,
413-1 Contribution to Local Communities
impact assessments, and development
programs
Environmental Management
Operations with significant actual and poten-
413-2 Environmental Risk Management
tial negative impacts on local communities
Promotion of Biodiversity Conservation
GRI-414: Supplier Social Assessment 2016
New suppliers that were screened using

414-1 –
social criteria
Negative social impacts in the supply chain
414-2 Supply Chain Management
and actions taken
GRI-415: Public Policy 2016
415-1 Political contributions We do not make political contribution.

GRI-416: Customer Health and Safety 2016
Earthquake Disaster Countermeasures
Assessment of the health and safety impacts
416-1 Ensuring Customer Safety
of product and service categories Launch
Enhancing the Safety of Gas Appliances

Contribution to
Global Compact Content Index ISO 26000 Content Index
The Ten Principles of UN Global Compact Pages in 2020 Sustainability Report ISO26000
Diversity Guidance on social Pages in 2020 Sustainability Report
Principle One: Businesses should support and respect the protection of interna- Issue
Work Style Reform responsibility core subjects
tionally proclaimed human rights.
Industrial Safety and Health Corporate Governance
Human Initiatives Organizational governance Organizational governance
Rights Stakeholder Engagement
Principle Two: Businesses should make sure that they are not complicit in human Issue 1: Due diligence
rights abuses. Compliance
Supply Chain Management Issue 2: Human rights risk situations
Issue 3: Avoidance of complicity Diversity
Principle Three: Businesses should uphold the freedom of association and the Issue 4: Resolving grievances Work Style Reform
effective recognition of the right to collective bargaining. Issue 5: Discrimination and vulnerable Industrial Safety and Health Initiatives
Human Resources Development Human rights groups
Diversity Issue 6: Civil and political rights
Compliance
Principle Four: Businesses should uphold the elimination of all forms of forced and Work Style Reform Issue 7: Economic, social and cultural
compulsory labour. rights
Industrial Safety and Health
Labour Initiatives Issue 8: Fundamental principles and rights
at work
Communications with Employees
Principle Five: Businesses should uphold the effective abolition of child labour. Respect for Human Rights Human Resources Development
Issue 1: Employment and employment rela-
Compliance tionships Diversity
Supply Chain Management Issue 2: Conditions of work and social Work Style Reform
Principle Six: Businesses should uphold the elimination of discrimination in respect protection Industrial Safety and Health Initiatives
of employment and occupation. Labour practices
Issue 3: Social dialogue Communications with Employees
Issue 4: Health and safety at work Respect for Human Rights
Issue 5: Human development and training Compliance
Principle Seven: Businesses should support a precautionary approach to in the workplace
environmental challenges. Supply Chain Management
Striving toward Net-Zero CO2 Issue 1: Prevention of pollution

Environment Issue 2: Sustainable resource use Striving toward Net-Zero CO2
Environ- Principle Eight: Businesses should undertake initiatives to promote greater
ment environmental responsibility. Contribution to Local Communities Issue 3: Climate change mitigation and Environment
The environment adaptation
Supply Chain Management Contribution to Local Communities
Issue 4: Protection of the environment,
Principle Nine: Businesses should encourage the development and diffusion of biodiversity and restoration of natural
environmentally friendly technologies. habitats
Issue 1: Anti-corruption
Issue 2 : Responsible political involvement
Anti- Cor- Principle Ten: Businesses should work against corruption in all its forms, including Compliance
Issue 3: Fair competition Compliance
ruption extortion and bribery. Supply Chain Management Fair operating practices
Issue 4: Promoting social responsibility in Supply Chain Management
the value chain
Issue 5: Respect for property rights

Contribution to
ISO26000
Pages in 2020 Sustainability Report
Guidance on social
Issue
responsibility core subjects
Striving toward Net-Zero CO2

Environment
Issue 1: Fair marketing, factual and
unbiased information and fair contractual Earthquake Disaster Countermeasures
practices Ensuring Customer Safety
Issue 2: Protecting consumers' health and Enhancing the Safety of Gas Appliances
safety Efforts to Enhance Customer Satisfaction
Issue 3: Sustainable consumption Community-based Service Structure
Consumer issues
Issue 4: Consumer service, support, and Contribution to Local Communities
complaint and dispute resolution
Compliance
Issue 5: Consumer data protection and
privacy Cybersecurity Management
Issue 6: Access to essential services Protection of Personal Information
Issue 7: Education and awareness Appropriate Information Disclosure
Disclosure of Incidents that Affected Our Stakeholders
Web
Climate Change Actions Cutting Customer CO2

Emissions Best Practices of Smart Networks
Production of City Gas
Issue 1: Community involvement Supply of City Gas
Issue 2: Education and culture Earthquake Disaster Countermeasures
Issue 3: Employment creation and skills Development of the Electric Power Business
development Overseas Business
Community involvement and Lifestyle Services
Issue 4: Technology development and
development
access Urban Development
Issue 5: Wealth and income creation Community-based Service Structure
Issue 6: Health Contribution to Local Communities
Issue 7: Social investment Human Resources Development
Diversity
Work Style Reform
Industrial Safety and Health Initiatives

Contribution to
About This Report

Publication History
About This Report
FY1994–2004 Published “Environmental Report.”
The Tokyo Gas Group boosts its social and financial value by resolving social issues through its business activities, and FY2005–2009
Expanded coverage to include CSR and changed title to “Tokyo Gas CSR Report.” Published on our website and in
contributes to the sustainable development of society by realizing enduring corporate management. print.
We have defined a set of materialities—important sustainability issues—that are aligned with our management From FY2009 Broadened scope to include subsidiaries and affiliates (published online only).
vision Compass 2030 and are founded on our commitment to constantly creating value for customers and leading the
transition to net-zero CO2 emissions. We strive to achieve the goals of those materialities through the PDCA cycle, and FY2010–2014 Issued “Tokyo Gas CSR and Corporate Profile” (in print).
in so doing play our part in efforts to tackle climate change and other challenges faced by society. From FY2015 Began issuing full edition of “Tokyo Gas Group CSR Report” on our website, and a digest in print.
This report presents our sustainability initiatives and the key actions we took in fiscal 2019 toward the goals of our
materialities. Began publishing the online report for each fiscal year in the first half of the following fiscal year, with updates made as
From FY2017
needed thereafter.
Discontinued print edition and began publishing both the full report and the digest online. Changed title to “Sustainability
From FY2019
Report.”
Period
This report contains material primarily from fiscal 2019 (April 1, 2019 to March 31, 2020), with some additional informa-
tion from other fiscal years.
Scope
The information herein is mainly for Tokyo Gas Co., Ltd. and its subsidiaries, with some information on Tokyo Gas
LIFEVAL and partner companies also included in certain sections. Environmental performance data for fiscal 2019 are
for Tokyo Gas and its 41 consolidated subsidiaries in Japan.
Date of Publication
October 30, 2020 (previous: October 2019; next: October 2021 [tentative])
Referenced Guidelines
GRI Sustainability Reporting Standards

Japanese Standards Association, ISO 26000:2010
Ministry of the Environment of Japan, Environmental Reporting Guidelines 2018
The environmental and social performance data provided in this report have been third-party assured by KPMG AZSA
Sustainability Co., Ltd. (a member of the KPMG Japan group) to enhance the credibility of the data.

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TOKYO GAS GROUP

2 Top Commitment S Social G Governance

Sustainability Ensuring Safety and the Stable Supply of Governance

16 Expansion of Renewable Energies 126 Third-Party Independent Assurance Report

Respect for Human Rights

Tokyo Gas Group Sustainability Report 2020

We have formulated a long-term management vision by means of backcasting

Tokyo Gas Group Sustainability Report 2020

Tokyo Gas Group Sustainability Report 2020

The Tokyo Gas Group’s Sustainability

strive to contribute to the sustainable development of society going Contribution

Expectations & Provision of

Corporate Social Responsibility (CSR)

Basic Policy on CSR Management Philosophy

Corporate Action Philosophy

Tokyo Gas Group Sustainability Report 2020

Sustainability Promoting Structure ■ Sustainability Structure Participation in External Initiatives

Tokyo Gas Departments

Sustainable Development Goals (SDGs)

Contribute to the Sustainable

Tokyo Gas Group Sustainability Report 2020

business. ● Supply chain management ● Information security

● STEP 3 Confirm validity and decide Categorization

Tokyo Gas Group Sustainability Report 2020

Scope of Impact Materiality Targets concerning materiality (FY2022)

company dealing in natural gas

Sound relationships with society

Continuous implementation of activities to support school education

Diversity Promotion of the activities of diverse personnel

Satisfaction Promotion of systems and work environments leading to job satisfaction

Supply chain management Promotion of supply chain management

Information security Promotion of information security initiatives

Enhancement and reinforcement of corporate governance

Tokyo Gas Group Sustainability Report 2020

Opinions from experts FY2019 Materialities

Constructing a robust energy ● Safety and disaster prevention

● Creating a lively organization ● Sound stakeholder relationships

Governance and Compliance

Impact on stakeholder evaluation

in developing countries and development of good relations

● Climate change countermeasures collaboration with other companies

zero-waste society of personal data

・ Reduction of fluorocarbon emissions ・ Proper management of intellectual

Tokyo Gas Group Sustainability Report 2020

Constructing a Robust Energy Platform

・ Concluded a Memorandum of Understanding with Petrovietnam

Ensuring Safety and the Stable Supply of Energy

Tokyo Gas Group Sustainability Report 2020

Decarbonization through Energy Supply

Criteria for evaluation:

Tokyo Gas Group Sustainability Report 2020

Fundamental Business Issues

Building Relations with Stakeholders

Materiality CSR KPIs FY2019 Major Outcomes Evaluationality

・ Conducted e-learning for all Tokyo Gas Group employees re-

Respect for Human Rights

Tokyo Gas Group Sustainability Report 2020

How We Implement CSR

Tokyo Gas Group video explaining the SDGs

● Creating a lively organization　● Sound stakeholder relationships