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Formel Q-Capability Version 6.0 Supplier Training - Product Audit

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Formel Q-Capability Version 6.

0
Supplier Training – Product Audit

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Agenda

Product Audit

TLD Requirements

TLD Audits

TRL

Potential Analysis (PN)

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Audit Results

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Product Audit

PRODUCT AUDIT

• Integral part of Process Audit format Version 6.

• Mandatory for the part / assembly under series production.

• Random samples to be drawn form a lot ready for shipment.

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Product Audit

• All the important Product Characteristics must be included.

Characteristics that deviate from the customer requirements

Complaints from the past

Dimensions (initial measurement, function, assembly)

Material ( Raw material tests, Welding penetration etc)

Functional (Gauges, Test result, application, etc)

Visual appearance,

Product Identification (Packaging, part marking, labeling etc)

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Product Audit Format

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Defect Types

Defect description / effect Immediate measures Subsequent measures

Defect will almost certainly lead > Continue to analyse process test
> Quarantine/segregating of existing parts
to customer concerns. activities
> Safety risk, violation of the law, > Information to customer works and risk starting > Corrective action defining and
stranded vehicle from estimation implementing
> unsaleable product/function not > Corrective measures during the > Process capability and zero-error
A fulfilled
> extreme surface complaint
manufacturing/test process if necessary
Full examination
proofing
> Verification of introduced measures
> intensified test measures at the process and to > if necessary introduce change of
Finished product. specification
> if necessary full examination before distribution
Customer annoyance and/or
complaints

B are to be expected.
> expected loss
> Usefulness reduction
Objections of fastidious
customers

C are to be expected.
> Information to receiving plants for coordinating
corrective actions
> Usefulness not reduced

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Downgrading Criteria

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Downgrading Criteria

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Downgrading Criteria

Process Audit Score Product Audit Result Final Audit


Ep% Grading

Eg.1. 94% No defects, A 94%

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:


Downgrading Criteria

Process Audit Score Product Audit Result Final Audit


Ep% Grading

Eg.1. 94% one “B” Defect B 94%

Eg.2 94% one Systematic “C” Defect B 94%

Eg.3 94% one “A” Defect C 94%

Eg.4 86% one “A” Defect C 86%

Eg.5 86% one “B” Systematic Defect C 86%

Volkswagen India Pvt. Ltd


8/31/2010

Volkswagen\ VW India\ QA\ SQA\ Sanjeev Terdal\ C:

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