Sample TOR For CB

TERMS OF REFERENCE
I. PROGRAM TITLE : Hiring of Certifying Body for agency

Certification to ISO 9001:2015
II. BACKGROUND
agency is committed to deliver high quality products and services to its

entire client. To ensure that this goal is achieved and sustained, the
establishment of a culture of quality and integrity through a quality
management system that is aligned to international standards is essential.
agency engaged the services of the Development Academy of the

Philippines (DAP) to assist in establishing and implementing a quality
management system for (PROCESSES AND SITES) that is certifiable to ISO
9001:2015.
The DAP and agency conducted and completed all activities required to
include the establishment of the agency Quality Management System
(QMS) structure, development of skills and capabilities of key officers and
staff, documentation of procedures, and conduct of internal quality audit
among others.
Part of agency’s application for ISO 9001:2015 certification is to contract

the services of a certifying body that is competent and qualified to assess
conformity to international quality management system standard.
1
III. OBJECTIVES
To have the agency’s QMS certified to ISO 9001:2015 Standards.
Specific Objectives:
1. To conduct pre-assessment audit (optional)

2. To prepare certification audit plan;
3. To conduct certification audit; and,
4. To prepare an audit report detailing observations, opportunities for
improvement and any non-conformity to ISO 9001:2015 standards or
on documented procedures; and ,
5. To conduct 1st and 2nd surveillance audits.
IV. EXPECTED OUTPUTS
1. Assessment report;
2. Certification audit plan;
3. Certification audit conducted;
4. Audit report detailing observations, opportunities for improvement
and any non-conformity to ISO 9001:2015 standards or on
documented procedures;
5. (As Applicable) ISO 9001:2008 certificate awarded to agency; and
6. Surveillance audits conducted on the 2nd and 3rd years of
certification.
V. TECHNICAL REQUIREMENTS
1. The certifying body shall provide its company profile highlighting

related projects, list of government clients, scope of work, and
implementation methodology. Curriculum vitae of the proposed
certification team shall also be submitted.
2. The certifying body shall provide its company’s proof of accreditation

from the Department of Trade and Industry – Philippine Accreditation
Office or International Accreditation Forum (IAF) and covered scope
i.e. Public Administration, etc…
3. In order to avoid conflict of interest, certification bodies that have

provided quality management system consulting services or site-
specific auditor training within the prior two (2) years to a particular
group/unit within the agency, shall not be contracted as a
certification body for the agency.
2
Note: Consulting refers to the provision of training on QMS documentation development, or assistance with
implementation of quality management systems to a specific organization. Trainings that are open to the
public, not organization specific, and held at a public forum is not considered as consulting.
4. The certifying body shall include in the proposal the audit activities
and a procedure for client appeals. If resolutions on good terms for
disputes between the agency and the certification body cannot be
made, the agency shall be afforded the right to lodge appeals about
the decisions of the audit team thru the accreditation body.
Independently from this, the legal path is open to both parties.
5. All information reviewed and recorded by the certification body audit

team would be treated in the strictest confidence at all times.
6. The certifying body shall adhere to the agreed scope of work/

deliverables which were prior approved by the agency’s selection
committee.
7. The certifying body audit team shall provide a full report on the
operations audited consistent with the content of the approved scope
of work/ deliverables to the agency at the end of each initial,
surveillance and re-certification audits unless otherwise agreed by the
agency.
8. The certifying body should be accredited for the relevant scope(s) of

the agency. Its audit teams, including surveillance, shall satisfy the
following:
a. consist of qualified auditors to conduct audits in the name of

certification body,
Note: The audit team may use external experts on the specified
QMS process scope as necessary,
b. have team members with actual hands-on experience on the QMS
in the government agencies,
c. have team members with technical expertise in the covered
scope,
d. no member of the audit team should have provided consultancy
for the agency in two (2) years prior to the audit,
e. at least one auditor of the initial team should participate in
succeeding audits of the three-year audit cycle. For each
subsequent audit cycle, different auditors should be assigned.
f. Replacement of any team shall require prior written approval from
the agency.
9. The certifying body audit team shall abide with the auditing
principles, terminologies and guidelines as specified in the ISO
190011:2011 - Guidelines for quality and / or environmental
management systems auditing.
3
VI. SCOPE OF WORK
1. Scope of Audit
The scope of audit shall cover CHR process scope which involve the
following: operational processes
2. Address (SITES)
Head Office :
Branch Office :
Other Sites :
3. Manpower: (TOTAL ORGANIC AND INORGANIC PERSONNEL/EXCEPT

OUTSOURCED PERSONNEL)
The Certifying Body is expected to provide the following services:
Certification Audit � Prepare and submit certification

audit plan
Stage 1 � Conduct Certification audit; and
� Prepare and submit audit report
Stage 2 detailing observations,
opportunities for improvement
and any non-conformity to
ISO 9001:2015 standards or on
documented procedures and
suggestions on how to address
Issuance of ISO 9001:20158 these at the end of the on-site
Certificate valid for three (3) years audit
Surveillance Audit for the 2nd Year � Conduct surveillance audit; and
� Submit surveillance audit report
Surveillance Audit for the 3rd Year � Conduct surveillance audit; and
� Submit surveillance audit report
VII. ENGAGEMENT FEE AND TERMS OF PAYMENT
Cost of engagement of the certifying body shall be based on agreed contract

between the two parties. The payment shall be based on the completion of
above cited activities as evidenced by the submission and acceptance of the
required deliverables of the certifying body.
VIII. PROPOSED BUDGET
4
The total consultancy fee shall be (AMOUNT) (PhP-----,000).
Note: The total consultancy fee of the certifying body may be estimated using the
IAF MD # 1 and 5 as reference in determining the audit mandays multiplied by the
current market rate per audit manday of the certifying bodies.

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TERMS OF REFERENCE

I. PROGRAM TITLE : Hiring of Certifying Body for agency

agency is committed to deliver high quality products and services to its

agency engaged the services of the Development Academy of the

Part of agency’s application for ISO 9001:2015 certification is to contract

To have the agency’s QMS certified to ISO 9001:2015 Standards.

1. To conduct pre-assessment audit (optional)

IV. EXPECTED OUTPUTS

1. The certifying body shall provide its company profile highlighting

2. The certifying body shall provide its company’s proof of accreditation

3. In order to avoid conflict of interest, certification bodies that have

5. All information reviewed and recorded by the certification body audit

6. The certifying body shall adhere to the agreed scope of work/

8. The certifying body should be accredited for the relevant scope(s) of

a. consist of qualified auditors to conduct audits in the name of

3. Manpower: (TOTAL ORGANIC AND INORGANIC PERSONNEL/EXCEPT

The Certifying Body is expected to provide the following services:

Certification Audit � Prepare and submit certification

VII. ENGAGEMENT FEE AND TERMS OF PAYMENT

Cost of engagement of the certifying body shall be based on agreed contract

VIII. PROPOSED BUDGET

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