BSBMGT608 Manage innovation and

continuous improvement

Assessment 1

 Review and Develop Continuous

Improvement
This unit forms part of the following qualification(s):

BSB61015 Advanced Diploma of Leadership and Management

BSB60215 Advanced Diploma of Business
BSB61315 Advanced Diploma of Marketing and Communication

Contents
Task 1 - Knowledge Questionnaire  
Task 2 - Review program, systems and processes 
Task 3 - Develop Options for Continuous Improvement
Assessment 1 - Review and Develop
Continuous Improvement
In this assessment, you may choose to focus your work on the provided case study by the
facilitator, on your own business idea, or a client’s business.

You must have chosen one retail organisation/ industry to be working with during classes.
The trainer will be discussing relevant information in the Retail Industry that can also assist
you throughout this unit of competency. 

Our main focus on this assessment will be answering this problem statement:  “How might
we transform the retail shops post covid-19”?
Students will have to choose one retail organisation/industry, for example: 
 Supermarkets
 Fashion Shops
 Clothing Shops
 Wine Shops
 Department Stores
 Coffee Shops
 Restaurants 
 Etc.

Note: Some retail industry information links were provided and it's available in mycampus.

Task 1 - Knowledge Questionnaire 

This task is a written questionnaire with a mix of objective and subjective questions.
Refer to the learning material for this unit and undertake additional independent research if
needed.
To complete this task satisfactorily, provide satisfactory answers to all questions in your own
words, as instructed.

a) Describe the following methods of analysing and evaluating programs, systems

and processes in an organisation to ensure sustainability.

Benchmarking
 Financial Analysis

Questionnaires and interviews  

Mystery shopping visits  

Social media monitoring  

Business Meetings  

Quantitative employee
analysis

b) Outline three (3) sustainable business practices. 

c) Describe each of the following evaluation tools which can be used to measure
performance.

SWOT analysis  

Process mapping
 

Management by
 
objectives

Forced ranking
 

Brainstorming

Trend Analysis

Cost Benefit Analysis

d) List and explain three (3) organisational learning principles.

e) Describe the following continuous improvement theories.

Kaizen  

Six Sigma

Deming
Cycle

f) What is risk management and why it is important?

Task 2 - Review Programs, Systems and Processes

a) Describe and analyse the key systems and processes and  develop performance
and sustainability measures, assessment tools and techniques. 

Applying your knowledge of quality management and continuous improvement theory,

describe and analyse the key systems and processes and develop performance and
sustainability measures, assessment tools and techniques that you would use to evaluate
the effectiveness of the three key systems and processes.

For each key system you must include at least:

 One measurement i.e. KPIs, sales targets, marketing conversion, etc.

 One assessment tool and/or technique to evaluate effectiveness.

You must submit your evidence via written response.

Supply Chain

Description
(Describe how the supply chain works) 

Measure
(Define  the metrics you will use to determine success) 

Assessment tools and/or techniques

(Describe tool/technique that you will use to measure effectiveness)

Analysis
(Examine the supply chain structure and discuss the pros and cons)

Operational systems

Description 
(Choose one focus area of the business’ operational systems i.e. marketing, sales, HR, etc.. and describe
how it works )
 Analysis
(Examine the chosen focus area and discuss the pros and cons)

Measure
(Define  the metrics you will use to determine success, focus on the area that you have chosen in sub-task
(a)) 

Assessment tools and/or techniques

(Describe tool/technique that you will use to measure effectiveness )

Product/service distribution

Description 
(Chose at least one product and service and describe how it's distributed to the client) 

Analysis
(Examine the chosen product distribution and discuss the pros and cons)

Measure
(Define  the metrics you will use to determine success, focus on the product/service  that you have chosen
in sub-task (b)) 

Assessment tools and/or techniques

(Describe tool/technique that you will use to measure effectiveness)

b) Analyse variances

Using your own business data or the chosen retail organisation/industry,  analyse the
variances for the key result areas (kras). Include discussion on performance with regards to: 

If you are working on your own business, please keep in mind that you need to share your
financial data as a part of your response. 

Note: Please refer to the template below if you cannot find relevant information to your
business or chosen retail organisation/industry.
1. Sales
2. Profit
3. Products  - Identify over-performance and under-performance
4. Business growth

Product 1 
Profit & Loss 2020 2021  2022

Total Sales  $30,500  $42,500 $78,900

Total Expenses  $20,000 $46,800 $72,400

 Net Profit  $10,500  $4,300 $6,500

Product 2
Profit & Loss 2020 2021  2022

Total Sales  $79,000 $146,500 $298,000

Total Expenses  $85,000 $92,000 $128,000

Net Profit   $6,000 $54,500 $170,000

You must submit your evidence via written response, minimum 250 words.

c) Analyse trends relevant to the organisation. 

What trends should you focus on as you plan for the growth of the business?
Regardless of your business of choice, you must identify at least two relevant trends that
have/will impact the business and analyse how the trend impacts the business’ performance.
You may use the following list of topics as inspiration for your analysis.
1. Market share
2. Reputation
3. Stability
4. Profit
5. Sales
6. Ability to adapt to change
7. Customer service standards
8. Innovation
9. Production and manufacturing

You must submit your evidence via written response min 250 words..

d) Discuss the possible use of advice from specialists. 

What specialists could be consulted to advise on and identify new technology, electronic
commerce opportunities and change needs? 

Consider:
1. Internal – engineers, production staff, manufacturing staff, sales personnel,
human resources personnel
2. External – marketing consultants, advertising experts, engineers or
designers, IT consultants
3. Identify what consulting model you would adopt to engage the specialists, and
be prepared to explain why you would use this model.

You must  submit your evidence via written response, minimum 150 words.
Task 3 - Develop Options for Continuous Improvement

The main objectives of this task are: 

 Develop a performance improvement strategy and encourage innovation within a
brainstorming session.
 Incorporate results of the brainstorming activity into strategy. 
 Develop risk and cost-benefit analyses.

a) Wall of ideas.
In this activity, you will be asked to share all your performance improvement and innovation
ideas on a whiteboard. Crazy, wacky, and even weird ideas are welcomed, there is no right
or wrong answer. We will not judge, evaluate, or criticize any ideas. The more creative the
thinking process, the better the idea might be.
 Choose a whiteboard and write the changes you have identified in Assessment 1.
 Each person should come up with at least three ideas to address how to make the
change happen.
 You must add one idea per post-it.
 If you are unable to attend the class, you will have to submit three problem-solving
ideas in the assessment.

You may choose to submit your evidence via written response, or whiteboard photo. 

b) Making connections.
We will continue to work on the Wall of ideas. Acknowledging and accepting our classmate’s
contributions, you will be asked to cluster similar ideas, by identifying connections and
associations from things that seem unconnected.
 Combine post-it with similar and/or complementary ideas in clusters.
 Name your clusters.
 Vote on your favorite idea by making a dot next to it. 
 Everyone in the group gets three votes (dots).
 Once the winner is identified, make a circle around it, take a photo of the whiteboard
and submit it in the assessment.
 If you are unable to attend class, write down your chosen cluster in the assessment.
You may choose to submit your evidence via written response, or whiteboard photo. 

c) The strategy. 
Now that you have a chance to work as a group on the strategy (s) that you will focus on,
summarise results of the brainstorming session and incorporate results of the session into
revised strategy. 
Your strategy must include:
1. Description of the chosen strategy.
2. Strategic goals.
3. Brief explanation of how the proposed strategy will improve performance and
competitiveness.

You must submit your evidence via written response, a minimum of 150 words in total.
Strategy (s)

Description
(Describe the chosen strategy) 

Strategic goals
(Describe the goals that the strategy aims to achieve)

Potential business improvement

(Brief explanation of how proposed strategy will improve performance and
competitiveness)

d) Cost-benefit analysis.
Undertake a cost-benefit analysis. Include:
1. The costs.
2. The possible benefits.
3. Assessment of the benefits against the costs and risks
4. Categorised it as:
1. Feasible (F)
2. Maybe feasible (MF)
3. Not feasible (NF)

You must submit your evidence via written response, a minimum of 150 words in total.
Strategy (s) (name your strategy (s))

Cost
(Describe the costs associated with the strategy  you wish to implement, if you don’t have the $ amount,
mention what resources and activities that will drive costs) 

Benefits
(Explain what benefits the business will have after the implementation of the strategy)

Assessment
(Compare the costs and benefits and make an assessment of the strategy)
 Categorise 
Based on your assessment mark this strategy/change: Feasible (F); Maybe feasible (MF); Not feasible
(NF))

e) Risk analysis.
Undertake risk analysis of the requirements:
1. Identify the risks and barriers
2. Analyse and evaluate the risks and barriers
3. Identify mitigation strategy

You must submit your evidence via written response, minimum of 150 words in total.

Risk/Barriers Impact Likelihood Mitigation strategies

(Describe at least 2  (High, medium (Very likely, likely, unlikely, (Describe your plan to deal
potential risks)  or low) highly unlikely) with the risk)