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    Direction: Encircle The Letter of The Correct Answer: Name

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    Squirmy Cape9097
    This document appears to be a quiz or test on non-verbal communication skills. It contains 10 multiple choice questions testing understanding of concepts like: 1) Non-verbal communication includes body language, facial expressions, and gestures. 2) Maintaining eye contact, posture, and appropriate speed of speech are important non-verbal communication skills in customer service. 3) Non-verbal cues like gestures, eye contact, posture, facial expressions and physical appearance are examples of physical/non-verbal communication.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Direction: Encircle The Letter of The Correct Answer: Name

    Uploaded by

    Squirmy Cape9097
    95 views1 page
    This document appears to be a quiz or test on non-verbal communication skills. It contains 10 multiple choice questions testing understanding of concepts like: 1) Non-verbal communication includes body language, facial expressions, and gestures. 2) Maintaining eye contact, posture, and appropriate speed of speech are important non-verbal communication skills in customer service. 3) Non-verbal cues like gestures, eye contact, posture, facial expressions and physical appearance are examples of physical/non-verbal communication.

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    This document appears to be a quiz or test on non-verbal communication skills. It contains 10 multiple choice questions testing understanding of concepts like: 1) Non-verbal communication includes body language, facial expressions, and gestures. 2) Maintaining eye contact, posture, and appropriate speed of speech are important non-verbal communication skills in customer service. 3) Non-verbal cues like gestures, eye contact, posture, facial expressions and physical appearance are examples of physical/non-verbal communication.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    95 views1 page

    Direction: Encircle The Letter of The Correct Answer: Name

    Uploaded by

    Squirmy Cape9097
    This document appears to be a quiz or test on non-verbal communication skills. It contains 10 multiple choice questions testing understanding of concepts like: 1) Non-verbal communication includes body language, facial expressions, and gestures. 2) Maintaining eye contact, posture, and appropriate speed of speech are important non-verbal communication skills in customer service. 3) Non-verbal cues like gestures, eye contact, posture, facial expressions and physical appearance are examples of physical/non-verbal communication.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Name:__________________________________ Date:_______________________

    Direction: Encircle the letter of the correct answer

    1. What is non-verbal communication


    a. communicating with someone by
    using gestures 6. One of the best ways to show customers
    b. Getting messages across with facial you are listening is
    expression a. talking to the person next to you
    c. Using your body language to b. frowning at the customer
    convey something to someone else c. appropriate amount of eye contact
    d. All of the above d. asking them to repeat what they
    2. Which of these is NOT an example of a said
    verbal communication skill 7. Act of moving one's body parts, usually
    a. The speed of our speech arms, hands, legs, as a means of
    b. Eye contact expression
    c. Language used a. Gestures
    d. Volume of speech b. facial expressions
    3. Why do we have to make sure we do not c. vocal distractions
    speak too fast when communicating with d. fluency
    a customer? 8. The following are all examples of
    a. They may not hear everything _______________________ cues:
    you've said like promotions or gestures, eye contact, posture, facial
    special products expressions, and physical appearance. 
    b. The customer may speak fast also a. Verbal
    because you are b. Environmental
    c. It may give the customer a c. Physical
    migraine d. non-verbal
    d. The customer may get excited and 9. This type of communication is speaking to
    burst into song teachers and students.
    4. Keeping a good posture is important a. Written communication
    because .. b. non verbal communication
    a. customers may be judging you c. oral communication
    b. it helps show the customer you are d. body language
    confident and have a good attitude 10. All are examples of  communicating non-
    c. you may stretch your uniform and verbally expect...
    a. Gestures
    have to pay for another one
    b. Voice
    d. it will help the customer
    c. Posture
    understand that you are a health
    d. Touch
    conscious person
    5. Facial expressions, posture and eye
    contact are all skills in ....?
    a. verbal communication
    b. anti-verbal communication
    c. post-verbal communication
    d. non-verbal communication

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