ASSIGNMENT 2 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

Date Received 1st

Submission date
submission

Date Received 2nd

Re-submission Date
submission

Student Name Le Tra My Student ID BHAF190187

Class BH-AF-2005-2.3 Assessor name Bui Le Thuy Trang

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I
understand that making a false declaration is a form of malpractice.

Student’s signature

Grading grid

P5 P6 P7 P8 M4 M5 D3 D4

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❒ Summative Feedback: ❒ Resubmission Feedback:

Grade: Assessor Signature: Date:

Signature & Date:

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Table of Contents
A. INTRODUCTION................................................................................................................................................................... 5
B. DISCUSS THE IMPORTANCE OF TEAM DYNAMICS IN THE SUCCESS AND/OR FAILURE
OF GROUP WORK (P5)........................................................................................................................................................... 5
I. Definition of team dynamics........................................................................................................................................ 5
II. The importance of team dynamics in the success and/or failure of group work.................................5
III. In my group...................................................................................................................................................................... 5
1. Team members roles (4 members)........................................................................................................................ 5
2. Analyse how your team dynamics bring success to your group work..................................................6
C. WORK WITHIN A TEAM TO ACHIEVE A DEFINED GOAL (P6).......................................................................... 6
I. Introduction of my group work.................................................................................................................................. 6
II. Result of group work..................................................................................................................................................... 7
1. Name of the Training program.............................................................................................................................. 7
2. Goals of the Training program............................................................................................................................... 7
3. Participants.................................................................................................................................................................... 7
4. Time.................................................................................................................................................................................. 7
5. Place.................................................................................................................................................................................. 7
6. Agenda............................................................................................................................................................................. 8
7. GANTT chart............................................................................................................................................................... 10
8. Estimated Budget..................................................................................................................................................... 12
9. Slides for team dynamics....................................................................................................................................... 13
10. Speaker Notes.......................................................................................................................................................... 24
D. DISCUSS THE IMPORTANCE OF CPD AND ITS CONTRIBUTION TO OWN LEARNING (P7)
....................................................................................................................................................................................................... 27
I. Definition of CPD............................................................................................................................................................ 27
II. Why CPD important..................................................................................................................................................... 27
III. CPD contribution to own learning....................................................................................................................... 28
E. PRODUCE A DEVELOPMENT PLAN THAT OUTLINES RESPONSIBILITIES, OBJECTIVES
AND REQUIRED SKILLS, KNOWLEDGE AND LEARNING FOR OWN FUTURE (P8).....................................28
I. Setting goals..................................................................................................................................................................... 28
II. Skills need to develop................................................................................................................................................. 28
III. Strengths and weaknesses...................................................................................................................................... 28
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 IV. Develop strengths and weaknesses..................................................................................................................... 29
V. Rating development needs....................................................................................................................................... 30
VI. Development plan....................................................................................................................................................... 31
F. CONCLUSION....................................................................................................................................................................... 32
G. REFERENCE LIST.............................................................................................................................................................. 33

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A. INTRODUCTION
- In this report, I will introduce:
+ Basic knowledge of team dynamics
+ Basic knowledge of CDP
+ My short-term and long-term plans
+ Skills I need to fulfill all of my projects
- Also on assignment 1, I have completed group work and on assignment 2 I will show
everyone the results of the group

B. DISCUSS THE IMPORTANCE OF TEAM DYNAMICS IN THE SUCCESS AND/OR

FAILURE OF GROUP WORK (P5)

I. Definition of team dynamics

"Team dynamics" describes the effects of these roles and behaviors on other group
members, and on the group as a whole. ... A group with a positive dynamic is easy to
spot. Team members trust one another, they work towards a collective decision, and they
hold one another accountable for making things happen.

II. The importance of team dynamics in the success and/or failure of group work
Team dynamics in the workplace are important because they impact creativity,
productivity, and effectiveness. Since group work is integral to organizations, improving
group dynamics can lead to better work outcomes, customer satisfaction, and an
improved bottom line. A team with poor dynamics includes people whose behavior
disrupts work flow and results in wrong choices, poor decision-making or no decision-
making at all. Poor dynamics leave the team more vulnerable to conflicts.

III. In my group

1. Team members roles (4 members)

Name of
STT Roles Main Mission Specifical
members
 Co-Ordinator-Identifies and
explains the relationships
Leader/
1 Le Tra My Create slides between ideas. May pull
Supporter
together a few different ideas
and make them cohesive.
Member/ Set up Time,  (Support Huy) Opinion Giver
2 Le Van Nhat – Expresses his or her own
Supporter Places, Agenda
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 opinions and beliefs about
the subject being discussed.
Often states opinions in
terms of what the group
"should" do.
 (Support Nhat) Proposes
Proposal of ideas or different ways of
Nguyen Huu Member/
3 event, approaching group problems
Hoang Supporter
participants. or goals.

 Acts as the secretary or

minute-keeper. Records ideas
and keeps track of what goes
on at each meeting.
Create the  Facilitates group discussion
Member/
4 Le Gia Huy Gantt chart & by taking care of logistical
Supporter
estimate budget concerns like where meetings
are to take place and what
supplies are needed for each
meeting.

Table 1: Roles of members

2. Analyse how your team dynamics bring success to your group work.
In my team and members work very actively and effectively. We share the work equally.
We always help each other when working, exchanging all information with each other.
My team is always doing its best to fulfill the roles that have been assigned. Always help
your team members if they haven't done their work yet. More important is the trust of the
team members. Thanks to that trust, everyone gave me the lead. In order not to misplace
everyone's trust, I did my best to make the best decisions for the group. And the results
we got were very successful. Our work was completed on time and all members passed.

C. WORK WITHIN A TEAM TO ACHIEVE A DEFINED GOAL (P6)

I. Introduction of my group work

- My group consists of four members:
+ Le Tra My
+ Le Van Nhat
+ Nguyen Huu Hoang
+ Le Gia Huy
- Our team was created by an accident. At first, we were quite shy at first because we still
haven't had many opportunities to talk to each other, but luckily thanks to this
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 coincidence, we have been able to work together and become close friends. In the group,
everyone elected me as the leader. Partly because I'm the only girl in the group, partly
because they believe in how I manage and work. That's why we had a very good working
result.

II. Result of group work

1. Name of the Training program: “Reward for outstanding staffs of VinGroup”

2. Goals of the Training program

- The first, reward and commend the officers, members and employees who have achieved
many outstanding achievements in many years with the Group. The second, create
opportunities to meet and exchange among members, although different from different
departments, but in the same business. The thirst, helping individuals identify their own
strengths and weaknesses to find ways to supplement, coordinate with the team and work
better. The fourth, improve your ability to plan, prevent and deal with risks, and handle
unexpected situations. And finally, it helps the members have fun activities, trips and
entertainment, relieving all working pressure during the past time.

3. Participants
- Staffs
- Managers

4. Time: 4/11/2020-7/11/2020

5. Place: Ha Noi-Nha Trang

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6. Agenda

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Figure 1: Agenda

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Figure 2: Agenda

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7. GANTT chart

Figure 3: Agenda

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 WBS

Figure 6: WBS

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8. Estimated Budget

Figure 7: Estimated Budget

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9. Slides for team dynamics

Slide 1

Slide 2

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Slide 3

Slide 4

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Slide 5

Slide 6

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Slide 7

Slide 8

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Slide 9

Slide 10

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Slide 11

Slide 12

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Slide 13

Slide 14

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Slide 15

Slide 16

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Slide 17

Slide 18

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Slide 19

Slide 20

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Slide 21

Slide 22

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10. Speaker Notes
- Slide 1: Hello everyone. Thank you all for being present in full today. I would like to
introduce myself as the leader of Tra My, my team members are Van Nhat, Huu Hoang,
and Gia Huy. Before I introduce today's topic, I have a small note that I want to send to
you all. My presentation will last for 10 minutes. So in the course of my presentation,
there are many places you do not understand or have questions about, please take notes
and ask me after I finish the presentation !. Ok, the topic I want to introduce today is
Teamwork Dynamics
- Slide 2: In this topic, I divided into 4 parts:
+ Part 1: Definition of teamwork dynamics
+ Part 2: Teamwork dynamics characteristics
+ Part 3: Teamwork dynamics benefits
+ Part 4: Task roles
- Slide 3: We will go with the first part of the teamwork dynamics definition
- Slide 4: Henry Ford has a great saying about teamwork “Coming together is a
beginning. Keeping together is progress. Working together is success.” Thanks to this
statement, I can see how important it is to work in groups.
- Slide 5: So what do you think is teamwork dynamics?
+ Definition: Group dynamics can be understood as to how team member’s distinct roles
and behaviors impact other group members and the group as a whole. Team dynamics
are therefore the unconscious, psychological factors that influence the direction of a
team’s behavior and performance.
- Slide 6: And what do positive group dynamics look like?
+ A team with positive group dynamics tend to have team members who trust each
other. They can work towards collective decisions and they are held accountable for
outcomes. A good team can also be constructive and effective, and exhibit mutual
understanding and self-regulation behavior.
- Slide 7: And group dynamics matter because they impact things like creativity,
productivity, and effectiveness.
- Slide 8: By 2020, many companies in the world allow employees to work in groups for
the best job results.
- Slide 9: According to Mckinsey's has 86% of employees and executives cite lack of
communication or workplace failures!
- Slide 10: I move on to the next part of the topic. That is the characteristic of teamwork
dynamics
- Slide 11: In the characteristics of teamwork dynamics, I have explored and selected the 5
most necessary characteristics in teamwork.
+ The first is communication: Being a good team member means being able to clearly
communicate your ideas with the group. You must be able to convey information via
phone, email, and in person. You want to make sure your tone is always professional but

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 friendly. Both verbal and nonverbal communication is important when working with a
group in person.
+ The second is conflict management: An important teamwork skill is being able to
mediate problems between team members. You need to be able to negotiate with your
team members to settle disputes and make sure everyone is happy with the team’s
choices.
+ The third is dependability: You want to be a reliable team member so that your
coworkers can trust you. Make sure you stick to deadlines and complete any tasks you are
assigned. This will help you gain your colleagues’ trust. 
- Slide 12:
+ The fourth is listening: Another important part of communication is listening well. You
must be able to listen to the ideas and concerns of your peers to be an effective team
member. By asking questions for clarification, demonstrating concern, and using
nonverbal cues, you can show your team members that you care and that you understand
them.
+ And finally is respectfulness: People will be more open to communicating with you if
you convey respect for them and their ideas. Simple actions like using a person's name,
making eye contact, and actively listening when a person speaks will make the person
feel appreciated.
- Slide 13: According to Mckinsey's statistics, 97% of Employees and Executives believe
lack of alignment within a team world of a task or project. What a staggering number!
- Slide 14: So what benefits does teamwork bring us? We will move on to the third part of
the benefits of teamwork dynamics
- Slide 15: I will also divide this part into 4 parts. We will go with the first section
Working together facilitates idea generation and creativity
+ Mr. Mark Twain has a very good saying “There are no new ideas; there are only new
ways to recycle old ones.”
+ This depository of “old ideas” is called collective intelligence – intelligence only
possible through collaboration.
+ Besides a bigger pool of ideas, working together also creates an enthusiasm for idea
generation that people usually don’t experience alone
- Slide 16: Next is part 2, I will talk about Teamwork productivity and brings better
business results
+ Working in a team inspires people to work harder. Also, we see each other's strengths
and weaknesses so that we can help each other create a good result.
+ Capitalize on the strength of your team members. Manage them with this model in
mind. You will soon notice an improvement in the quality of output you produce as a
team.
- Slide 17: In part 3, I will introduce the next benefit that is Teamwork relieves stress

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 + We’re probably all tired of hearing about stress, how to become less stressed, and how
to prevent it. According to research shows team members working together, in the long
run, reduce the stress level because they share the workload.
+ Besides, all team members perceive the task as easier.
+ The benefit teamwork has in the arena of mental health also comes from the fact
that team members act as each other’s relief team. That results in a more flexible work
schedule and a piece of mind because your personal life did not disrupt that important
presentation.
- Slide 18: The last part of the benefits section is When we work together, we learn
faster
+ Once you put together a team of people, there’s a great chance it will consist of people
of different ages, backgrounds, skills, and experience. While there are certain challenges
at closing the gaps between these differences, the richness of shared knowledge far
surpasses it. This means a continuous opportunity for people to learn from each other –
professionally and personally.
+ Team members also learn by observing other member's work.
+ New team members can quickly learn the principles and become more effective than
working alone
- Slide 19: There is a quote I like best from Michael Jordan about teamwork "Talent wins
games, but teamwork and intelligence win championships." It means a lot and is also a
motivating sentence for me and everyone
- Slide 20: We come to the final part of today's presentation which is the roles of team
members
+ According to the theory of Benn and Sheats' Group Roles, our group has also divided
roles for each member of the group. From there for everyone to contribute ideas to create
the best possible result
● I'm Tra My the leader of the group. My role in the team is the co-ordinator. It means
Identifies and explains the relationships between ideas. May pull together a few different
ideas and make them cohesive.
● The next member is Van Nhat. Your role is Opinion Giver. And the meaning is
expressed his or her own opinions and beliefs about the subject being discussed. Often
states opinions in terms of what the group "should" do. In addition, Ban Nhat also
provides important support for Huy.
● Next is the 3rd member of the group Huu Hoang. You have the role of Contributor and
it means proposes ideas or different ways of group problems or goals. Like Nhat, Ban
Hoang also partially supports Nhat.
● The last member of the group is Gia Huy. Members supported by Nhat. Your role is to
Procedural Technician and Recorder. The meaning of those two roles is Acts as the
secretary or minute-keeper. Records ideas and keeps track of what goes on at each
meeting. Facilitates group discussion by taking care of logistical concerns like where
meetings are to take place and what supplies are needed for each meeting.

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 + It is the diverse roles of the people in the group that my group has this success. I am
very happy to be teaming up with you.
- Slide 21: Finally, I will summarize the above sections
● Characteristics of teamwork dynamics
+ Communication
+ Conflict Management
+ Dependability
+ Listening
+ Reliability
● Benefits of teamwork dynamics
+ Working together facilitates idea generation and creativity
+ Teamwork improves productivity and brings better business results
+ Teamwork relieves stress
+ When we work together, we learn faster
- Slide 22: My group's presentation here is the end. Do you have any questions? If not, I
would like to stop speaking here. Thank you for listening!

D. DISCUSS THE IMPORTANCE OF CPD AND ITS CONTRIBUTION TO OWN

LEARNING (P7)

I. Definition of CPD
- Continuing professional development, or CPD, is the ongoing process of developing,
maintaining and documenting your professional skills.
- These skills may be gained formally, through courses or training, or informally, on the
job or by watching others.

II. Why CPD important

CPD ensures your capabilities keep pace with the current standards of others in the same
field. CPD also ensures that you maintain and enhance the knowledge and skills you need
to deliver a professional service to your customers, clients, and the community. CPD
ensures that you and your knowledge stay relevant and up to date. You are more aware of
the changing trends and directions in your profession. If you stand still you will get left
behind, as the currency of your knowledge and skills becomes out-dated. And CPD helps
you continue to make a meaningful contribution to your team. You become more
effective in the workplace. This assists you to advance in your career and move into new
positions where you can lead, manage, influence, coach, and mentor others. CPD helps
you to stay interested and interesting. Focused CPD opens you up to new possibilities,
new knowledge, and new skill areas. Besides CPD can deliver a deeper understanding of
what it means to be a professional, along with a greater appreciation of the implications
and impacts of your work. CPD helps advance the body of knowledge and technology

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 within your profession. CPD can lead to increased public confidence in individual
professionals and their profession as a whole. Depending on the profession – CPD
contributes to improved protection and quality of life, the environment, sustainability,
property, and the economy. This particularly applies to high-risk areas or specialized
practice areas which often prove impractical to monitor on a case by case basis.

III. CPD contribution to own learning

CDP helps me to improve my skills, develop intelligence to fill the gaps in knowledge. It
also helps me open up career paths such as high salaries, good jobs ... In addition, I also
improve my ability to learn and improve things that are not good about me to become a
child. independent person. CDP also directs itself to artistic activities and adheres to his
or her own succession. Finally, CDP also promotes ambition, talent, and dedication in
myself.

E. PRODUCE A DEVELOPMENT PLAN THAT OUTLINES RESPONSIBILITIES,

OBJECTIVES AND REQUIRED SKILLS, KNOWLEDGE AND LEARNING FOR OWN
FUTURE (P8)

I. Setting goals
 Short term goals:
- Pass all subjects
- Become an excellent student
- Learn English better
 Long term goals:
- Exam IELTS reached 8.0
- Become an IT staff member for an airline company
- Open a cafe
- Learn Japanese

II. Skills need to develop

- English skill
- Communication skill
- Presentation skill
- Coding skill
- Business skill

III. Strengths and weaknesses

Skill My strengths My weaknesses

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 Good self-study
Listening, speaking and
English skill
writing are still poor
Reading is pretty good

Good listening

Communication skill Good body language Not confident to

communicate

Empathy and respect with

others

Presentation skill Not confident making public

Good body language
presentations

Saying wrong and not yet

Good listening
smooth

Hard work
Coding skill Forgot command lines
Always listen to the lecture

Don't know how to manage

Business skill Passionate business
and sell

Table 2: Strengths and weaknesses

IV. Develop strengths and weaknesses

- Development needs strengths

Strengths Development needs

Good self-study Continue to practice self-study skills

Reading is pretty good Practice regularly

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Good listening Always listen to other people's opinions

Watch more videos on body language for the

Good body language
best

Empathy and respect with others Respect the views and opinions of others

Hard work Practice, study harder

Continue to listen to music and listen to

Always listen to the lecture
Japanese talk
Continue to passion for business to gain more
Passionate business
confidence
Table 3: Development needs strengths

- Development needs weaknesses

Weaknesses Development needs

Take classes to practice listening, speaking,

Listening, speaking and writing are still poor
and writing skills
Watch videos on how to communicate
Not confident to communicate
confidently and practice with others

Regularly watch presentation instruction

videos, practice regularly by giving multiple
Not confident making public presentations
presentations, and participate in workshops to
practice speaking skills in front of the crowd.

Practice speaking and giving presentations to

Saying wrong and not yet smooth
improve fluency

Always take notes, practice regularly to be

Forgot command lines
able to remember better

Take a course in business management and

Don't know how to manage and sell
sales skills
Table 4: Development needs weaknesses

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V. Rating development needs
How How How cost-
Development needs Total scose
important? urgent? effective

Continue to practice self-study skills 8 8 9 0

Practice regularly 7 7 7 0

Always listen to other people's opinions 8 7 8 0

Watch more videos on body language

8 7 8 0
for the best
Respect the views and opinions of
8 7 8 0
others

Practice, study harder 7 5 8 0

Continue to listen to music and listen to
7 5 8 0
English talk
Take classes to practice reading and
5 3 8 0
writing skills

Diligently listen to the opinions of

8 9 8 0
others

Watch videos on how to communicate

8 8 8 0
confidently and practice with others

Regularly watch presentation

instruction videos, practice regularly by
giving multiple presentations, and 8 8 8 0
participate in workshops to practice
speaking skills in front of the crowd.

Practice speaking and giving

9 8 7 0
presentations to improve fluency

Always take notes, practice regularly to

7 6 8 0
be able to remember better

Take a course in business management

5 5 5 0
and sales skills
Table 5: Rating development needs

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VI. Development plan
Evidence of
Target Activity Timescale
completion

Continue to practice self- Self-study subjects Start: Now Has high self-
study skills in class End: Unlimited awareness in learning

Take an English Start:

Take classes to practice Achieve IELTS score
class to improve 16/11/2020
listening, speaking, and of 8.0, proficient in
listening, speaking, End: 16/5/2021
writing skills all skills
and writing

Spend time on
websites and Talk more
Watch videos on how to
youtube to watch Start: Now confidently, know
communicate confidently
your confident End: Unlimited how to proactively
and practice with others
communication talk to people
guide

Participate in
Regularly watch
seminars such as at
presentation instruction
school or many other Presenting
videos, practice regularly by
places to learn from Start: confidently in front
giving multiple
experiences. Also 16/11/2020 of the crowd,
presentations, and
regularly present and End: 1/1/2021 overcoming
participate in workshops to
practice so that you presentation errors
practice speaking skills in
can be most
front of the crowd.
confident

Practice speaking and Overcoming the

Participate in school Start: Now
giving presentations to ability to say wrong,
activities End: Unlimited
improve fluency talk more fluently

Table 6: Development plan

F. CONCLUSION
In summary, in this report, I have introduced team dynamics, CDP as required. I also
showed me my short-term and long-term projects. Besides, people can see my strengths
and weaknesses in each skill.

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G. REFERENCE LIST
Mindtools.com. n.d. Improving Group Dynamics: Helping Your Team Work More Effectively.
[online] Available at: <https://www.mindtools.com/pages/article/improving-group-
dynamics.htm#:~:text=%22Group%20dynamics%22%20describes%20the%20effects,the
%20group%20as%20a%20whole.&text=A%20group%20with%20a%20positive,accountable
%20for%20making%20things%20happen.> [Accessed 12 November 2020].

Notredameonline.com. 2020. [online] Available at:

<https://www.notredameonline.com/resources/leadership-and-management/understanding-the-
importance-of-team-dynamics/#:~:text=When%20a%20team%20has%20a,no%20decision
%2Dmaking%20at%20all.> [Accessed 12 November 2020].

2011-2020, (., n.d. Continuous Professional Development (CPD) | Skillsyouneed. [online]

Skillsyouneed.com. Available at: <https://www.skillsyouneed.com/ps/continuing-professional-
development.html#:~:text=Continuing%20professional%20development%2C%20or
%20CPD,job%20or%20by%20watching%20others.> [Accessed 12 November 2020].

Kloosterman, V., n.d. The Importance Of Continuing Professional Development (CPD). [online]

Continuing Professional Development. Available at:
<https://continuingprofessionaldevelopment.org/why-is-cpd-important/#:~:text=CPD%20ensures
%20your%20capabilities%20keep,customers%2C%20clients%20and%20the%20community.>
[Accessed 12 November 2020].

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