Terminal User Guide

iCT250
Contents
Section
Title Page
1. Introduction 2
2. Important Safety Instructions 2
3. Declaration of Conformity 5
4. Installing the Terminal 6
5. Using the Terminal 8
6. Sale (Inserting a Card) 10
7. Sale (Swiping a Card) 11
8. Voice Referrals 12
9. Setting the Referral Password 13
10. Refund 14
11. Purchase with Cashback 15
12. Cash Advance 15
13. Add Gratuity as a Percentage 16
14. Purchase with Gratuity (Restaurants) 16
15. Refund with Gratuity 18
16. Pre-Authorisation 18
17. Completion 19
18. Key Entering Card Details and Mail Order Transactions 20
19. Reversal 22
20. PIN Entry Failure 22
21. Cancelling Transactions 23
22. Clearing Mistakes 23
23. Printing Duplicate Receipts 24
24. X and Z Totals 24
25. Waiter Totals 25
26. End-of-Day Banking 25
27. Entering Function Codes 26
28. Waiter ID’s (Restaurants) 27
29. How to Change the Date and Time 29
30. How to Print a Transaction Log 29
31. How to Change a Paper Roll 30
32. Security Warning Notice 30
33. Helpful Hints 31
34. Miscellaneous Prompts 32

Page 1
1. Introduction
This guide will detail how you install and use your ICT250 terminal, including Safety Instructions and
instructions on transaction processing, printing reports and general maintenance of the terminal.

2. Important Safety Instructions

Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly
advised that these checks are performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to
any ports on your terminal or associated equipment, the chip card reader, or any other part of your
terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and
other suspicious behaviour of individuals that have access to your terminal.

Your terminal detects any ‘tampered state’. In this state the terminal will repeatedly flash the
message ‘Alert Irruption!’ and further use of the terminal will not be possible. If you observe the
Alert Irruption!’ message, you should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminal is only granted to staff
that have been independently verified as being trustworthy.

CAUTION: Never ask the customer to divulge their PIN Code. Customers should be advised to ensure
that they are not being overlooked when entering their PIN Code.

General Safety Information

This equipment has been designed and manufactured to meet international safety standards but,
like any electrical apparatus, due care must still be taken.

• Do read and understand the instructions before using the equipment.

• Do Not expose this apparatus to rain or moisture. For indoor use only.
• Do Not remove any screws or non-operator accessible covers.
• Do Not insert any metallic objects.
• Do Not stack telephone splitters.
• Do Not allow liquid to spill into cabinet openings.
• Do Not allow anything to rest on the power or telecomm cords and ensure all cables are
routed to prevent damage or accidental contact.
• Do Not continue to operate the equipment if you are in any doubt about it working normally,
or if it is damaged in any way. Switch off then withdraw the mains plug and consult your
service agent.

Service Requirements
Operator Access (ESD Precaution)
This is an Electrostatic (ESD) sensitive area. As a minimum, the operator should be ‘Electrostatically
Discharged’ via his/her hand to a suitable metallic earthing point prior to opening this area.

There are no other user serviceable parts inside. In the event of equipment malfunction, unplug the
power supply. It is the responsibility of users requiring service to report the need for service to the
authorised Service Agent.

Page 2
Maintenance
Cleaning the Case
• DO NOT allow any water to enter inside the case. Remove any dust from the case using a
damp cloth. To clean off accumulated dirt and grime, use a damp cloth that has previously
been dipped in mild soap and water. Wring out thoroughly to remove excess water before use.
• DO NOT use solvents, cleaning fluids or abrasives. These materials could damage the plastic
housing and any exposed contacts.

External Power Supply

• This apparatus is intended for use when supplied with power from a low voltage external
power supply.

• Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may
be used.

• Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power
Supply must be installed near a suitable power socket which is easily accessible.

• In the event of a hazard or malfunction, the Power Supply Unit should be switched off at the
socket before being unplugged from the mains.

• The power supply output lead should only be plugged into the product power input socket.

• The power supply will provide adequate power for the Terminal. The user should ensure that
all other auxiliary apparatus, drawing power from the host, does not overload the power
supply.

• Operate only a from a power source as specified on the Power Supply Unit.

A damaged mains cord (if not a replaceable type) or low voltage secondary input lead cannot be
replaced by the user, the unit must be returned to the authorised service agent for essential repairs
and/or replacement.

Connections
Interconnection to other equipment via the externally accessible ports on the Terminal must only be
made as follows:

Power Supply Input: Operates at Safety Extra Low Voltage (SELV). Connect only to an Ingenico
approved Power Supply (CE Marked) specified for use with the Terminal.

Port(s), 6 way: The RS232 type port(s) operate at SELV and must only be connected to a module of
the same type ie. SELV.

Public Switched Telephone Network (PSTN) Line, 6 Way: MUST only be connected to a PSTN socket
e.g. Telephone wall socket, PBX etc.

Under no circumstances must the PSTN cable be inserted into the RS232 ports. Take due care when
attaching cables.

Page 3
External Cables
DO NOT use any other external cables and/or cable lengths (must be less than 3 metres long) other
than those specified and/or supplied by the manufacturer. Ensure all cables are routed to prevent
damage or accidental contact.

MODEM
General Description
The Terminal has an integral modem that allows the Terminal to transfer transaction data to card
companies host computer systems.

The internal modem supports: CCITT V22bis/V22/V21/V32, V32bis, V34 data transfer protocols.
It has an automatic dialling facility.

Disclaimer
This equipment has been designed for connection to the local Public Switched Telephone Network
(PSTN). The apparatus must not be subjected to any modification, in any material way, unless
authorised by Ingenico. Nor must it be used with:

Internal Modem Software that has not been formally accepted by the manufacturer. External control
Software or external control equipment which causes operation of the modem or associated call
set-up equipment to contravene the requirements of the PSTN Network.

Systems to which the Modem may be connected

This Modem is only approved for connection to the following telecommunications systems:

1. The Public Switched Telephone Network (PSTN).

2. Any equivalent service run by any Licensed Telecommunications Network Operator.
3. Private Branch Exchange (PBX) extensions, being a Branch Telecommunications System operating
under a license.
4. The Modem is not suitable for shared service or 1+1 carrier systems nor as an extension to a
payphone.

PLEASE NOTE: It cannot be guaranteed that the Modem will operate correctly under all possible
conditions of connection to PBX’s. Any cases of difficulty should be referred in the first instance to
Ingenico.

Connection
The modem is connected to the PSTN via a standard plug and flexible cord, which requires a suitable
compatible socket (and adaptor if required).

Terminals connected to phone lines where a broadband service is present must be connected
through an ADSL microfilter.

Dialling
This modem is suitable only for connection to direct exchange and/or PBX lines which provide Dual
Tone Multi Frequency (DTMF) dialling facilities.

Ringer Equivalence Number (REN)

To determine the total number of items of apparatus that should be connected simultaneously to
an exclusive PSTN line, the total REN values of each of the items of apparatus connected to the line
should not exceed the maximum REN value 4.0. This value includes any Network operator provided
instrument, each of which is assumed to have a REN value of 1.0 unless otherwise marked.

Page 4
3. Declaration of Conformity
The CE marking indicates that the EFT930G complies with the requirements of European Directive
1999/5/EC of 9th March 1999. on Radio and Telecommunications Terminal equipment for:

• The protection of the health and safety of the user and any other person.
• The protection requirements with respect to electromagnetic compatibility.

and complies with the following harmonised standards:

EN 60950-1 /12-2001 According to 73/23/EEC (Low Voltage Directive)

EN301489-1/7 / 08-2000 According to 89/336/EEC (EMV Directive)
EN301511 / 12-2000 According to 1999 /5/ EEC (R&TTE Directive)
EN50360 / 07-2001 According to 1999 /519/ EEC (R&TTE Directive)

And, for the whole range, complies with the European approval specification on connecting
terminals with DTMF dialling to the public switched telephone network (Council Decision 1998/482/
EC, Council Decision 1999/303/EC)

• TS 103021-1/2/3 /09-2003
• TR 103000-1/2/3/4 /06-2003
• ES 201187 /03-1999

WEEE Directive
The product belongs to the family of electrical and electronic equipment. Therefore it is subjected to
the WEEE Directive which requires the collection and recycling at the end of the life of the product.

Ingenico products present the symbol for the marking of electrical and electronic equipment as
required by the WEEE Directive.

The crossed through wheeled bin printed on the product gives information about the
requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE
separately.

To ensure that the product is collected and recycled with respect to the environment, you must
contact your supplier (contact the Ingenico local office or the commercial head office in charge of
your country on www.ingenico.com <<contact us>> page).

The abandonment or uncontrolled disposal of waste can harm the environment and human health.
So, by recycling your product in a responsible manner you contribute to the preservation of natural
resources and the protection of human health.

Batteries
If your product contains batteries they must be disposed of at the appropriate collection points.

Page 5
4. Installing the Terminal
Installing the Terminal via PSTN
Terminal Installation
Before switching the power on at the mains socket, ensure Plug in Phone Line
the mains supply is connected to the circular power port
and then press ENTER
on the terminal’s connector box.

Ensure the supplied telephone cable is connected to the Dial Prefix Required ?
telephone IN port on the terminal’s connector box, and
into your telephone socket. Enter=YES Clear=NO

Position the terminal in a clear area where the display can be read and the keypad and card reader
are easily accessible. Ensure that you have a Merchant Number to hand. This can be found on your
Welcome Letter.

Now switch the power on at the mains supply.

Dual Comms Mode

Connection Method
You should use the keys to highlight the required Telephone (PPP)
option and then press the GREEN button. For PSTN Local Network
installation select Telephone (PPP).

1. Ensure the telephone line is connected to the terminal and to the wall socket and then press the
GREEN button.

If your terminal is connected via a direct line select NO by pressing the YELLOW button.

2. If it is connected to a Switchboard/PABX select YES by pressing the GREEN button.

3. If you selected the Switchboard/PABX option, key in Key in the Number used to get
the number used to get an outside line (often 9) and then an Outside Line
press the GREEN button.
and then press ENTER
4. If your telephone line has Call Waiting or 1571 press the
GREEN button. Does the Tel. Line have
Call Waiting or 1571 ?

Enter=YES Clear=NO

PLEASE NOTE: If you have Call Waiting and select NO when prompted, the terminal will be unable to
dial for authorisation when a call message is waiting.

5. Key in your Merchant Number and press the GREEN Terminal Installation
button. Key in Merchant No.

and then press ENTER

The terminal will start to dial the Host computer and a
number of communication messages will be displayed.
Terminal Installation
6. The terminal may then contact any card acquirers it is Connecting to
<Acquirer Name>
configured to accept. Further communication messages
Please Wait...
will be displayed.

Page 6
7. An installation report will then be printed displaying the
READY
card types that your terminal will accept. Merchant Number
12345678
8. Finally, the terminal will dial the Host computer to
report the successful installation.

Installation is now complete and the terminal will display

the READY prompt. Your terminal is now ready for use.

Check the date and time on your terminal. If this needs to READY
be corrected refer to Section 29 of this guide for further Merchant Number
details. 12345678

Installing the Terminal via Ethernet (IP)

Ensure the mains supply is connected to the circular power port on the terminal’s connector box.

Ensure that the Ethernet cable is connected to the ETH port on the terminal’s connector box, and to
your router or network point.

Position the terminal in a clear area where the display can be read and the keypad and card reader
are easily accessible.

Ensure that you have your Merchant Number to hand. This can be found on your Welcome Letter.

Dual Comms Mode

You should use the keys to highlight the Connection Method
required option and then press the GREEN button to select. Telephone (PPP)
Local Network
For installation over IP select Local Network.

1. Ensure the Ethernet cable is connected to the terminal Terminal Installation

and press the GREEN button. Plug in Network
Cable
2. Key in your Merchant Number and press the GREEN and then press ENTER
button.
Terminal Installation
Key In Merchant No.
The terminal will attempt to connect to the Host com-
puter and a number of communication messages will be and then press ENTER
displayed.

The terminal may then contact any acquirers it is Terminal Installation

configured to accept. Further communications messages Connecting to
will be displayed. <Acquirer Name>
Please Wait...
3. An installation report will then be printed displaying the
card types that your terminal will accept.
READY
Finally, the terminal contact the Host computer to report Merchant Number
12345678
the successful installation.

Page 7
4. Installation is now complete and the terminal will display the READY prompt. Your terminal is
now ready for use.

Check the date and time on your terminal, if this needs to be corrected refer to Section 29 of this
guide for details on how to do this.

5. Using the Terminal

Inserting a Chip Card into the Terminal
The card should be inserted into the terminal with the chip facing uppermost. The terminal can
detect if a chip card has been swiped as a magnetic card.

If the card has not been inserted previously, it will prompt you to
insert the card.

If the card is inserted the wrong way or there is a problem

with the chip, the terminal will prompt for the card to be
removed and inserted again.

The terminal will prompt you when the card is

to be removed.

Swiping a Card
The card should be swiped with the black magnetic stripe facing the terminal and running along the
bottom of the card.

Make sure that the bottom of the card runs firmly along the
bottom of the card swipe and that the card is swiped at
even speed.

The speed of the card swipe should not be

too slow as this can sometimes cause problems
when the terminal is reading the card.

PLEASE NOTE: It is important to swipe cards correctly through the terminal so that they can be read
by the card reader.

Page 8
Application Selection
Some cards support multiple card schemes and during the transaction flow the cardholder may
be required to choose which card scheme to use. At this time you should hand the terminal to the
Cardholder.

The cardholder should press the YELLOW button to scroll <Transaction Type>
through the options and then press the GREEN button to Pay with ?
select the appropriate one. <Application Name>
Enter=YES Clear=NO

(Please refer to Section 6 of this guide for instructions on how to complete a Sale.)

Using the Menus

The Transaction Menu enables you to perform a transaction on the terminal.

At the READY prompt press the MENU button.

TRANSACTION MENU
Refund
The first option on the list will be highlighted. Purchase with Cashback
Force Sale
The actual options shown may differ from those shown here.

PLEASE NOTE: Only three options can be displayed on the terminal screen at any one time.

Use the keys to view the available options.

Press the GREEN button to select a highlighted option. The terminal will return to the READY display
if no option is selected within 30 seconds.

The System Menu enables you to perform an administration function on the terminal.

Select the System Menu by following the instructions below.

At the READY prompt press the MENU button until the
System Menu is displayed. Other menu options may SYSTEM MENU
appear before/after depending on your configuration. Totals
Print Function Codes
Use the keys to view the available options Select Function
and press the GREEN button when the required option is
highlighted.
READY
Throughout the transaction flows in this guide, all your Merchant Number
instructions are denoted by this unshaded display. 12345678

All instructions to be carried out by the customer are

denoted by this shaded display. At this time you should
return the terminal to the customer and ask them to Amount 55.00
PIN****
follow the instructions displayed.
Cardholder to key PIN
Enter=OK Clear=REKEY

Page 9
Entering Letters
You may need to enter letters using your terminal. Most numeric buttons have alphabetical
characters allocated to them.

e.g. the number 2 button has A, B and C allocated to it

e.g. the number 5 button has J, K and L allocated to it

To enter a letter press the relevant number button and then the MENU button to scroll through the
letters until you select the character required. To enter the next letter you must select the relevant
number button again. To enter a space press the 0 button followed by the MENU key.

If a mistake is made when entering numbers or letters, press the YELLOW button until the incorrect
numbers or letters have been removed. Then re-key the correct entry.

Once all the numbers or letters have been entered press the GREEN button to accept the entry.

6. Sale (Inserting a Card)

1. Depending on your terminal’s configuration you will
READY
initiate a sale transaction either by keying in the Merchant Number
transaction amount, or else inserting or swiping the 12345678
customer’s card. If your terminal is set up for amount
entry first, and you insert the customer’s card from the
READY prompt, the message ‘REMOVE CARD PLEASE’ will be
displayed on the terminal.

If the customer’s card has been swiped, please see Section SALE
7 - Sale (Swiping a Card). Checking Card

2. The terminal will check the card. If the customer Please Wait...
presents a card which supports multiple card schemes they
may be required to choose which card scheme to use.

3. Enter the amount of the transaction and then press the

SALE
GREEN button. Key in Amount:
0.00
If you make a mistake, press the YELLOW button and and then press ENTER
re-enter the correct amount.

Your terminal may be configured to allow Cashback, if SALE

required press the GREEN button. If Cashback is not Cashback?
required press the YELLOW button and continue from step
4 below. Enter=YES Clear=NO

If Cashback was required, enter the Cashback amount and PWCB

press the GREEN button. Key in Cash Amount
0.00
If Cashback is not configured, continue from step 4 below. and then press ENTER

Page 10
4. The customer should enter their PIN. As they do so
Amount £25.00
asterisks will appear on the screen. PIN:
Cardholder to key PIN
If numbers are entered incorrectly during this process use Enter=OK Clear=REKEY
the YELLOW button to delete and then re-key the correct
PIN.

5. The terminal will now dial for authorisation and a SALE

number of messages will appear on the screen. AUTH CODE: nnnnn
<Acquirer Name>

6. The terminal will now print a receipt which the Printing

CUSTOMER must retain for their records. CUSTOMER RECEIPT

Please Wait...
7. Tear off the receipt and press the GREEN button to
continue. Should you require a reprint of the receipt press
Tear Off
the MENU button.
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint

8. You will now be prompted to remove the customer’s

card. The terminal will then print a MERCHANT receipt SALE
which must be kept for your records.
Please Remove Card

Printing
MERCHANT RECEIPT

Please Wait...

Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint

9. Press the GREEN button and the terminal will return to the READY prompt. If a re-print is required
press the MENU button.

PLEASE NOTE: Depending on the terminal configuration the full card number may not be printed on
the receipts.

7. Sale (Swiping a Card) READY

Merchant Number
12345678
1. The customer should hand their card to you to swipe
through the terminal.

2. Once the card has been swiped the terminal will check Key in last 4 digits
the card. You may be prompted to confirm the last four of Card Number
digits of the card number. Key in the last four numbers
and then press ENTER
from the customer’s card and then press the GREEN button.

Page 11
3. Enter the amount of the transaction and then press the
SALE
GREEN button. Key in Amount:
0.00
If you make a mistake, press the YELLOW button and enter and then press ENTER
the correct amount.

FOR CASHBACK PLEASE REFER TO PAGE 11

4. The terminal will now dial for authorisation and a SALE

number of messages will appear on the screen. AUTH CODE: nnnnn
<Acquirer Name>

5. The terminal will print a Merchant receipt, tear this off Tear Off
and ask the customer to sign it. MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint

6. Check the signature and, if it is OK, press the GREEN

SALE
button and a Customer receipt will be printed. Signature OK?

If the signature is not OK press the YELLOW button and the

transaction will be cancelled.

7. The terminal will now print the Customer receipt. Printing

CUSTOMER RECEIPT

Please Wait ...

8. Pass this receipt to the Customer for their records.

Tear Off
CUSTOMER RECEIPT
9. The transaction is now complete and the terminal will
Press ENTER if OK
return to the READY prompt. Press MENU to Reprint

8. Voice Referrals
Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre.
As a security measure your terminal may have been set up to request either the swipe of the
Supervisor Card or the input of a Referral Password when this situation arises.

Please follow the process below if your terminal has been set up to ask for a Referral Password.

The following screens will be displayed if the transaction

gets a referral message from the acquiring host: <Transaction Type>
<Voice Referral Message>
<Acquirer Name>
Press CLEAR

The card should be removed from the terminal and handed SALE
to the operator who will be contacting the Authorisation Please remove card for voice
Centre. The Authorisation Centre telephone number will be referral
displayed. Please Wait...

Page 12
You may be asked to swipe your Supervisor card or enter
REFERRAL
your Referral Password and then press the GREEN button MID: 12345678
to continue. If you have not set up your Referral Password CALL: nnnn nnnnnnn
please see Section 9. and then press enter

Once you have spoken to the Authorisation Centre if the

Enter Referral Password
transaction is authorised press the GREEN button to
continue with the transaction or, if authorisation is and then press enter
declined, press the YELLOW button. Please Wait...

If the YELLOW button is pressed, the terminal will display SALE

‘Not Authorised’ and print a ‘Not Authorised’ receipt. If Authorisation given?
the GREEN button is pressed, enter the authorisation code
provided by the Authorisation Centre and press the GREEN Enter=YES Clear=NO
button.

The terminal will now print the receipts and then return to
SALE
the READY prompt. Key in Auth. Code
<Auth Code>
and then press ENTER

Incorrect Code/Password
INCORRECT REFERRAL
If you enter an incorrect Password this screen will be PASSWORD
displayed, press the YELLOW button to retry.
Press CLEAR to retry

If an incorrect Password is entered at the second attempt Enter Referral Password

this screen will be displayed, press the GREEN button for a LAST TRY
final retry.
and then press ENTER

Once the number of tries has been exceeded the terminal NUM TRIES EXCEEDED
will cancel the transaction, print ‘Cancelled’ receipts and Please call Help Desk
return to the READY prompt. on: nnnn nnn nnnnnnn
Press CLEAR

9. Setting the Referral Password

At the READY prompt, press the MENU button twice. Use SYSTEM MENU
the arrow keys to view the available options and press Totals
the GREEN button when the SELECT FUNCTION option is Print Function Codes
highlighted. Select Function

Enter the number 23 and then press the GREEN button, the
terminal will ask you to swipe the Supervisor card or enter
your Supervisor code.

Now press the GREEN button to select the option to Set the EFT
Referral Password. Set Referral Password?

Selecting the YELLOW button will return the terminal to the Enter=YES Clear=NO
READY prompt.

Page 13
If this is the first time the Password has been set please
Enter Current
enter 0000 and then press the GREEN button. Referral Password?

If the code is to be reset key the current code and then and then press ENTER
press the GREEN button.

Enter a new Referral Password and then press the GREEN

Enter New
button. Referral Password?

and then press ENTER

Re-key the new Referral Password to confirm and then

press the GREEN button. Confirm New
Referral Password?
The terminal will print a receipt to confirm the Password
and then press ENTER
has been changed and will return to the READY prompt.

10. Refund
READY
1. At the READY prompt, press the MENU button. Merchant Number
12345678
2. Using the key highlight REFUND and then press
the GREEN button.

TRANSACTION MENU
Refund
Purchase with Cashback
Force Sale

3. Either key in the amount of refund transaction and then REFUND

press GREEN button or swipe/insert card in the terminal Insert or Swipe Card
to continue
and then key in the refund amount.
(or press Cancel key)

If performing a swiped transaction, your terminal may

prompt you to enter the last four digits of the card REFUND
number. If so, key in the last four digits of the customer’s Key in Amount
card number and press the GREEN button. 0.00
(or press Cancel key)

SALE
The terminal will check the card. If a customer presents Checking Card
a card that supports multiple card schemes, they may be
required to choose which card scheme to use. Please Wait...

You may be prompted to either swipe your Supervisor Card or key in your Supervisor code.
PIN entry is not required on refunds. The transaction will proceed as a signature verified sale.

(Please refer to Section 6 of this guide for instructions on how to complete a Sale.)

Page 14
11. Purchase with Cashback
This menu option only needs to be used to provide Cashback when normal Sale transactions are
performed with a gratuity Selecting this option allows a transaction to be carried out with Cashback
instead of with gratuity.

PLEASE NOTE: Only certain types of debit cards allow Purchase with Cashback.

1. At the READY prompt, press the MENU button. READY

Merchant Number
12345678

TRANSACTION MENU
2. Using the key highlight PURCHASE WITH Refund
CASHBACK and then press the GREEN button. Sale
Purch. with Cashback

3. Either key in the sale amount and then press the GREEN PWCB
button, or swipe/insert card in the terminal and then key Key in Sale Amount:
in the sale amount. 0.00
and then press ENTER

4. Key in the amount of cashback required and then press PWCB

the GREEN button. Key in Cash Amount:
0.00
and then press ENTER

The transaction will now continue as a normal sale transaction. Please refer to Section 6 of this
guide for how to complete a Sale transaction.

PLEASE NOTE: The full card number may not be printed on the merchant’s receipt depending on the
terminal configuration.

12. Cash Advance

This option is only available for certain types of business. Please contact Customer Services for
further information.

PLEASE NOTE: Only certain types of credit cards allow Cash Advance.

1. At the READY prompt, press the MENU button.

READY
Merchant Number
12345678

TRANSACTION MENU
2. Using the key highlight CASH ADVANCE and then
Refund
press the GREEN button. Cash Advance
Force Refund

Page 15
3. Either key in the transaction amount and then press the
Cash Advance
GREEN button, or swipe/insert card in the terminal and Key in Amount:
then key in the transaction amount. 0.00
and then press ENTER

If performing a swiped transaction, your terminal may prompt you to enter the last four digits of
the card number. If so, key in the last four digits of the customer’s card number and press the GREEN
button.

The transaction will now continue as a normal sale transaction. Please refer to Section 6 of this
guide for how to complete a Sale transaction.

13. Add Gratuity as a Percentage

If the terminal is configured for gratuity this can be added as a percentage of the total or as an actual
value.

Press the GREEN button if a gratuity is to be added.

Amount £10.00
Customer to
Enter a Gratuity
Press ENTER

If gratuity with percentage is enabled the following screen

will be displayed: Gratuity Percentage
1- 5%
2- 10 %
3- 15 %
4- 20 %
5- Other

Select a “Fixed Percentage” from the available options or

select “OTHER” to key in the an amount. Total £10.50
Customer to
Confirm Total
Press ENTER to assist

14. Purchase with Gratuity (Restaurants)

PLEASE NOTE: This option is only available for certain types of business. Please contact Customer
Services for further information.

1. At the READY prompt either key in the transaction READY

amount and then press the GREEN button, or swipe/ Merchant Number
insert card in the terminal and then key in the transaction 12345678
amount.

If performing a swiped transaction, your terminal may prompt you to enter the last four digits of
the card number. If so, key in the last four digits of the customer’s card number and press the GREEN
button.

SALE
2. The terminal will check the card.
Checking Card

Please Wait...

Page 16
3. Your terminal may prompt you to enter the Waiter ID. If
SALE
so, enter the relevant Waiter ID and press the GREEN Key in <Waiter Prompt>
button. You may also be prompted to enter the table <Waiter ID>
number. and then press ENTER

(Please see Section 28 for more information on Waiter ID’s)

4. The customer will be asked to confirm the amount. They Amount £20.00
Customer to
should press the GREEN button to accept or the YELLOW confirm Amount
button to reject. Press ENTER to assist

If the customer rejects the amount, the customer should return the terminal. You will then be
prompted to swipe the Supervisor card or key in your Supervisor code and then re-enter the
amount.

5. If the customer does not want to add a gratuity, they

Amount £20.00
should press the YELLOW button and the transaction will Do you wish to
then proceed from step 8. If the customer wishes to add a Add a GRATUITY?
gratuity, they should press the GREEN button. Enter=YES Clear =NO

6. The customer will now be prompted to key in the Amount £20.00

gratuity amount and then press the GREEN button or if the Enter GRATUITY
gratuity percentage is available refer to Section 13. £5.00
Enter=OK Clear=REKEY

7. The customer will be prompted to enter their PIN. Once Amount £25.00
the PIN has been entered, the customer should press the PIN:
GREEN button to confirm. Cardholder to key PIN
Enter=OK Clear=REKEY

Amount £25.00
Customer PIN entry

Press MENU to Bypass

Amount £25.00
PIN ACCEPTED
RETURN TERMINAL
Do NOT Remove Card
PLEASE NOTE: Removing the card will VOID the transaction.

8. The terminal will dial the authorisation centre, displaying various messages. The terminal will
then confirm if authorisation has been obtained.

9. The terminal will now print the customer’s receipt. Press the GREEN button if the receipt has been
printed correctly. If the receipt is not correct, PRESS the MENU key to re-print receipt.

10. Press the GREEN button and the customer will be prompted to remove the card.

11. The terminal will then print a MERCHANT receipt which should be retained for your records. If
the receipt has not printed correctly, press the MENU key to re-print the receipt.

12. Press the GREEN button and the terminal will return to the READY prompt.

Page 17
15. Refund with Gratuity
1. At the READY prompt, press the MENU button. TRANSACTION MENU
Refund
Using the key highlight REFUND and then press Sale Refund
the GREEN button. Force Sale

2. Key in the total amount including any gratuity and press

REFUND
the GREEN button, or insert/swipe the customer’s card and Insert or Swipe Card
then key in the total amount. to continue
(or press Cancel key)

If performing a swiped transaction, your terminal may prompt you to enter the last four digits of
the card number. If so, key in the last four digits of the customer’s card number and press the GREEN
button.

The terminal will check the card. If the customer presents a card that supports multiple card
schemes, you may be required to choose which card scheme to use. You may also be prompted to
swipe the Supervisor Card or key in your supervisor code.

3. If a gratuity has been added, press the GREEN button. REFUND

Key in TOTAL Amount:
If no gratuity has been added, press the YELLOW button.
0.00
and then press ENTER

4. If a gratuity has been added, enter the amount of the REFUND

GRATUITY Added?
gratuity and press the GREEN button.
Enter=YES Clear=NO

REFUND
Key in GRATUITY:
0.00
and then press ENTER

REFUND
Origianl Waiter ID
0.00
and then press ENTER

5. You may be asked to key in the Waiter ID from the original transaction and press the GREEN
button.

The transaction will now proceed as a normal sale transaction. Please see Section 6 for
information on how to complete a sale transaction.

16. Pre-Authorisation
Please note: this option is only available for certain types of business. Please contact Customer
Services for further information.

Where there is the likelihood of a large value transaction, such as a hotel or car hire bill, a

Page 18
pre-authorisation transaction for the expected value can be made. If, following a pre-authorisation
transaction, the value of the transaction increases (e.g. as a result of an extended stay at an hotel) a
further pre-authorisation may be required.

1. At the READY prompt, press the MENU button. TRANSACTION MENU

Refund
Using the key highlight PRE-AUTH and then press Purch. with Cashback
the GREEN button. Pre-Auth

2. Key in the amount of the transaction and press the GREEN button, or insert/swipe the customer’s
card and then key in the transaction amount.

If performing a swiped transaction, your terminal may prompt you to enter the last four digits of
the card number. If so, key in the last four digits of the customer’s card number and press the GREEN
button.

3. Key in the amount of the transaction and press the PRE-AUTH

GREEN button. Key in Amount:
0.00
and then press ENTER

The transaction will now continue as a normal sale transaction. Please refer to Section 6 for
information on how to complete a sale transaction.

17. Completion
Please Note: If the final bill is more than the total pre-authorised amount, a further
pre-authorisation may be required for the difference which must be obtained prior to carrying out
the completion transaction. This wil be completed automatically by the termianl.

The following procedure will complete a pre-authorised transaction when the final amount is
confirmed with the customer.

1. At the READY prompt, press the MENU button.

TRANSACTION MENU
Pre-Auth
Using the key highlight COMPLETION and then press Completion
the GREEN button. Cash Advance

2. Key in the amount of the transaction and press the COMPLETION

GREEN button, or insert/swipe the customer’s card and Key in Final Amount:
then key in the transaction amount. 0.00
and then press ENTER

3. You will then be prompted to enter the last COMPLETION

pre-Authorised code and press the GREEN button. Key in Last Pre-Auth Code:

The transaction will now continue as a normal sale and then press ENTER
transaction. Please refer to Section 6 for information on
how to complete a sale transaction.

Page 19
18. Key Entering Card Details and Mail Order
Transactions
You may need to key enter a customers card details if their card is faulty or if you are entering a
mail order transaction where the customer is not present.

A. Mail Order Transactions:

Begin at Step 1: if you are performing a Mail Order Transaction

B. Card Read Failure or Key Card Number:

Begin at Step 2 if: You have swiped a customer’s card at the READY prompt and the
terminal displays ‘CARD READ FAILURE’

OR

If you have selected the Sale option from the Transaction menu and unsuccessfully
swiped the card three times, and the terminal displays ‘Key in Card Number.’

1. At the READY prompt press the MENU button.

TRANSACTION MENU
Use the ......... key to view the available options and press Refund
the GREEN button when the required option is highlighted. Sale
Purch. with Cashback

2. Key in the amount of the transaction and then press the <transaction type>
GREEN button, or key enter the customer’s card number Insert or Swipe Card
when you see this prompt. The card number will be to continue
displayed as it is keyed in.

3. The terminal will check the card number. Key in the card <transaction type>
expiry date and press the GREEN button. Key expiry date MMYY

and then press ENTER

4. You may be asked to enter the start date or issue <transaction type>
number from the card. Enter them as they appear on the Key start date MMYY
card and press the GREEN button.
and then press ENTER

<transaction type>
Key in issue number

and then press ENTER

5. If the customer is present, press the GREEN button. If <transaction type>

this is a mail order transaction, press the YELLOW button Is customer present?
and proceed from step 9 below.
Enter=YES Clear=NO

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6. If not entered earlier in the process, key in the amount
<transaction type>
of the transaction and press the GREEN button. Key in Amount:
0.00
The terminal will now dial for authorisation. The and then press ENTER
authorisation code will be displayed. Press the GREEN
button.

7. A receipt will now be printed. Obtain the customer’s

SALE
signature. If the signature is OK, press the GREEN button. If
Signature OK?
it is not, press the YELLOW button and the transaction will
be voided. Enter=YES Clear=NO

8. The signed receipt should be kept for your records.

The terminal will now print a receipt for the customer.
Pass the receipt to the customer and the transaction is
complete.

9. If this is a mail order transaction, the YELLOW button will be pressed when asked if the customer
is present.

If not entered earlier in the process, key in the amount of the transaction and press the GREEN
button.

IF YOUR TERMINAL IS CONFIGURED FOR CSC/AVS (A CARDHOLDER VERIFICATION SERVICE) PROCEED AS

FOLLOWS.

If you see this prompt, key in the 3 digit security code, <transaction type>
which can be found on the signature strip on the back of Key in Security Code:
the customer’s card. Now press the GREEN button.
and then press ENTER
NOTE: The security code for American Express cards is a
four digit code and can be found on the front of the card.

Your terminal may then prompt you to do the following:

Key in Numerics From
Enter the numeric digits from the customer’s The Post Code:
Post Code, (i.e EH11 9YE would be entered 119)
and then press the GREEN button. and then press ENTER

Enter the customer’s house number, ( i.e Flat 5, Key in First Five Digits
Of the Address:
29 High Street would be entered 529) and then
press the GREEN button. and then press ENTER

10. The terminal will now dial out for authorisation and <transaction type>
the authorisation code will be displayed. Press the GREEN AUTH CODE: nnnnn
button. <Acquirer Name>
press ENTER

Page 21
The terminal will display the results of the address check and the result will be printed on the
merchant receipt.

The ‘security message’ will advise the response for any information entered at the Security Code,
Address and Post Code prompts.

Message Text Result

ALL MATCH All data entered is correct

SEC CODE MATCH ONLY Only the Security Code is correct
ADDRESS MATCH ONLY Only the Address is Correct
NO DATA MATCHES None of the data entered is Correct
DATA NOT CHECKED The data has not been checked

11. To accept the transaction press the GREEN button and AUTH CODE: nnnnn
a customer receipt will be printed. Press the GREEN button <security messages>
again and this will print a copy of the receipt for your Press ENTER to Accept
records. Press CLEAR to Decline

To decline the transaction press the YELLOW button and a void receipt will be printed for the
customer. Press the GREEN button again and a void receipt will be printed for your records.

19. Reversal
You can reverse the last previously authorised Sale or Refund transaction provided the reversal is
carried out within 30 seconds of completing the original transaction.

1. At the READY prompt, press the MENU button. TRANSACTION MENU

Refund
Using the key highlight REVERSAL and then press Duplicate Receipt
the GREEN button. Reversal

2. The terminal will dial the authorisation centre and

display the message CONNECTION MADE. The terminal will REVERSAL
Dialling
now confirm the reversal is successful and print a receipt.
<Aquirer Name>

3. Tear off the receipt and give this to the customer as a copy of the transaction. Press the GREEN
button.The terminal will now print a copy of the receipt for you to retain for your records.

Press the GREEN button and the terminal will return to the READY prompt.
If a reprint is required press the MENU button.

20. PIN Entry Failure

If an incorrect PIN has been entered the terminal
Incorrect - Re-enter
will display INCORRECT, RE-ENTER PIN. PIN: ****
Cardholder to key PIN
The cardholder should enter their PIN again and Enter=OK Clear=REKEY
press the GREEN button.

Page 22
The cardholder has three attempts to enter their PIN after
PIN TRIES EXCEEDED
which the terminal will display the message: PIN TRIES Contact Card Issuer
EXCEEDED. RETURN TERMINAL
Do NOT Remove Card
If this message is displayed the customer will need to
contact their card issuer.
PIN TRIES EXCEEDED
Press ENTER to
The transaction will continue and seek authorisation with a
Continue with
signature verification. Press the GREEN button to continue
Signature
the transaction.

21. Cancelling Transactions

1. CANCELLING BEFORE AUTHORISATION
A transaction can be cancelled at any time before authorisation has been obtained.

Press the RED button. The terminal will display CANCELLED and print a receipt for the customer
which will be marked as cancelled.

Then press the GREEN button and the terminal will print a merchant receipt for your records.

Press the GREEN button again and the terminal will then return to the READY prompt.

2. CANCELLING AFTER AUTHORISATION BUT BEFORE COMPLETION

When carrying out a swiped transaction and the transaction requires cancelling after authorisation
has been obtained, but before the transaction has been completed, press the YELLOW button at the
‘SIGNATURE OK’ prompt to select ‘NO’ and reject the signature

The transaction will be cancelled and a void receipt will be printed.

3. CANCELLING AFTER COMPLETION OF A TRANSACTION

If the transaction requires cancelling after the transaction has been completed a REVERSAL or a
REFUND will need to be performed. (Please refer to Section 30 for Reversal or Section 10 for Refund)

PLEASE NOTE: Reversal transactions can only be carried out within 30 seconds of the transaction
taking place.

4. CANCELLING THE TRANSACTION BY THE CUSTOMER

If the customer selects to cancel a transaction, they will be asked to confirm if they wish to do so
and return the terminal. You should then remove their card and press the GREEN button and the
terminal will print out a receipt for the customer and one for your records.

22. Clearing Mistakes

If a mistake is made when entering numbers or letters, press the YELLOW button until the incorrect
numbers or letters have been removed or press the RED button to erase all input. Now re-key the
correct entry.

Page 23
23. Printing Duplicate Receipts
At the READY prompt press the MENU button.
TRANSACTION MENU
Use the key to view the available options and press Print Chip Data
the GREEN button when the Duplicate Receipt option is Reversal
Duplicate Receipt
highlighted.

2. Press the GREEN button to print a duplicate receipt. It is EFT

not an exact copy of either a customer or merchant receipt Duplicate Receipt?
and has Duplicate Receipt printed on it.
Enter = YES Clear = NO

24. X and Z Totals

X - Totals can be printed at any time throughout the day and give a sub-total of all transactions
performed. X - totals do not reset the totals within the terminal.

Z - Totals show the total of all transactions processed through the terminal for each card company
since the last Z-Totals were performed. Once Z-Totals have been completed the totals within the
terminal are reset to zero.

X-Totals will also be reset. Z-Totals are not connected to your Banking totals.

1. At the READY prompt, press the MENU button twice. The

SYSTEM MENU
TOTALS option will be highlighted. Press the GREEN button Totals
and the TOTALS menu will be displayed. Print Function Codes
Select Function

2. Use the key to view the available options and TOTALS MENU
press the GREEN button when the required option is End-of-Day Banking
Z-Totals
highlighted. X-Totals

3. You will then be asked to swipe the Supervisor Card or

enter your Supervisor code.

4. Press the GREEN ENTER button to proceed or the YELLOW EFT

button to cancel. X-Totals? (or Z-Totals?)

Enter=YES Clear=NO

5. The terminal will print the report. Press the MENU button Tear Off
if you wish to reprint the report. If not, press the GREEN TOTALS RECEIPT
button and the terminal will return to the READY prompt. Press ENTER if OK
Press Menu to Reprint

Page 24
25. Waiter Totals
1. At the READY prompt, press the MENU button twice. The SYSTEM MENU
Totals
TOTALS option will be highlighted. Press the GREEN button
Print Function Codes
and the TOTALS menu will be displayed. Select Function

2. Use the arrow buttons to view the available options and TOTALS MENU
press the GREEN button when the Waiter Totals option is Z-Totals
highlighted. X-Totals
Waiter Totals
You will then be asked to swipe the Supervisor Card or
enter your Supervisor code.

3. Press the GREEN button to print the totals. EFT

Print Waiter - Totals

Enter = YES Clear = NO

4. To reset the Waiter Totals press the GREEN button and WAITER TOTALS
the totals will be reset. The terminal will now return to the Reset Waiter - Totals?
READY prompt.
Enter = YES Clear = NO

26. End-of-Day Banking

Banking should be carried out at the end of each business day once the last customer has left the
premises. This is to make checking credits and reconciliation with your bank statements easier.

Please note: If your acquirer has set a cut-off time for end-of-day banking, please note the
following: To ensure that your statement totals balance, it is important that you carry out your
End-of-Day Banking before the cut-off time set by your acquirer. For information regarding these
times please contact Customer Services.

1. At the READY prompt, press the MENU button twice. The

SYSTEM MENU
TOTALS option will be highlighted. Press the GREEN button Totals
and the TOTALS menu will be displayed. Print Function Codes
Select Function

2. Use the arrow buttons to view the available options

and press the GREEN button when the End of Day option is TOTALS MENU
highlighted. End-of-Day Banking
Z-Totals
X-Totals
You will then be asked to swipe the Supervisor Card or
enter your Supervisor code.

3. Press the GREEN button to proceed. EFT

End-of-Day Banking?

Enter=YES Clear=NO

Page 25
4. You will now have the choice of selecting totals for ALL
card types or selecting those card types you wish to bank. Select card types to be
banked
5. Press the GREEN button to reconcile ALL card types and Press ENTER for ALL
the terminal will contact each acquirer before printing the Press CLEAR to SELECT
report or press the YELLOW button to select the acquirers
you wish to reconcile.

Please Note: This screen will only be displayed if your terminal is set up with more than one
acquirer.

6. You will now be shown a list of the individual

acquirers. Press the GREEN button to reconcile an acquirer End-of-Day Banking
or press the YELLOW button if you do not want to reconcile Bank <acquirer>
a particular acquirer.
Enter=YES Clear=NO

7. Once the desired acquirers have been selected, the terminal will dial the selected acquirers.
You will be prompted to wait while the terminal prints a banking report.

8. After all acquirers have been banked, tear off the receipt and press the GREEN button.
The terminal will return to the READY prompt.

Please note: If ‘Stored’ or ‘Session Totals Not Agreed’ is printed on your End-of-Day receipt, please
contact Customer Services.

27. Entering Function Codes

There may be occasions when you have further requirements of your terminal. These can be met
through the use of Function Codes.

1. At the READY prompt, press the MENU button twice.

SYSTEM MENU
Use the arrow buttons to view the available options and Totals
press the GREEN button when the Select Function option is Print Function Codes
highlighted. Select Function

2. Key enter the function code required and then press the
GREEN button.

Once the function code has been entered, follow the prompts displayed by the terminal. You may
be prompted to swipe your Supervisor Card or enter the Supervisor code.

The following codes are available for you to use:

Code Title Description

16 Print Transaction Log Refer to Section 30

30 Set Date/Time Refer to Section 29
40 Waiter Setup Refer to Section 28

Page 26
28. Waiter ID’s (Restaurants)
Default Waiter 0

A default waiter, Waiter 0: SHARED will be created automatically by the terminal. This can be used if
you do not want to create individual Waiter ID’s.

All Sale transactions with gratuity will add tips/gratuities to this waiter without the need for a
waiter ID to be entered during transaction processing.

The total of all ‘Waiter 0’ tips/gratuities will be printed as part of the Waiter Totals Report showing
the total value of tips/gratuities performed.

Adding an Individual Waiter ID

Your terminal can be configured to recognise individual Waiter ID’s. These make it possible to
identify which staff member has dealt with the transaction. The Waiter ID will be printed on the
receipt.

1. At the READY prompt press the MENU button twice.

SYSTEM MENU
Totals
2. Using the key to highlight the Select Function Print Function Codes
option and then press the GREEN button. Select Function

3. Enter the number 40 and then press the GREEN button.

4. Swipe the Supervisor Card or enter your Supervisor code.

5. If you want to proceed to the Waiter Setup menu,press

EFT
the GREEN button. If not, press the YELLOW button to return Waiter Setup?
to the READY prompt.
Enter=YES Clear=NO

6. Using the key, highlight Add and then press the

WAITER SETUP
GREEN button.
Add
Delete
Print
Change Name
Delete All
Create Defaults

7. Your terminal will automatically allocate the next ADD Waiter Code nn
available Waiter ID. Key in the text/name description and Key in Waiter’s Name
press the GREEN button (this field is limited to 10 aaaaaaaaaa
characters). and then press ENTER

(Please refer to Section 5, ‘Entering Letters’ of this guide for instructions on how to enter letters).

A total of 99 waiters can be added.

Page 27
Deleting a Waiter ID
Follow steps 1 to 5 above and select Delete from the WAITER SETUP menu, now proceed as follows:

1. Key in the Waiter ID code that is to be deleted and then

DELETE Waiter
press the GREEN button. Key in Code to Delete
nn
and then press ENTER

2. If you want to proceed to delete the Waiter, press the DELETE Waiter nn
GREEN button. <name>

If not, press the YELLOW button. Enter=YES Clear=NO

Changing a Waiter ID
Follow steps 1 to 5 of Section 28 (Adding an Individual Waiter ID) and select Change Name from the
WAITER SETUP menu. Now proceed as follows:

1. To change a Waiter Name, key in the Code of the Waiter CHANGE Name
that requires change and then press the GREEN button. Key in Code to Change
nn
and then press ENTER

2. Amend the Waiter Name by using the RED and YELLOW

buttons to erase letters. (Please refer to Section 5 of this CHANGE Name
guide for instructions on how to enter letters). Press the Key in Waiter’s Name
GREEN button and the terminal will return to the Waiter <existing name>
and then press ENTER
Setup Menu.

Creating Default ID’s

When using the Create Defaults option, the terminal automatically creates numbered Waiters from 1
to 99 instead of named Waiters.

Follow steps 1 to 6 of Section 28 (Adding an Individual Waiter ID) and select Create Defaults from
the WAITER SETUP menu.

If Waiters do not yet exist

CREATE Defaults
When asked whether you would like to create defaults Are You Sure?
on your terminal, press the GREEN button to accept. To
decline, press the YELLOW button. Enter=YES Clear=NO

If Waiters already exist

If Default Waiters exist on your terminal and you wish to
Waiters Already Exist
add a named waiter, this screen will be displayed. You
Delete ALL if you wish
MUST delete a Default Waiter before a named waiter can to remove existing IDs
be added. Press the GREEN ENTER button. Press ENTER

Page 28
29. How to Change the Date and Time
The terminal has a built-in clock which maintains the current date and time. If necessary you can
also change the date and time manually.

1. At the READY prompt, press the MENU button twice.

SYSTEM MENU
Totals
Use the key to view the available options and Print Function Codes
press the GREEN button when the Select Function option is Select Function
highlighted.

2. Key enter the number 30 and press the GREEN button. Key in Function Code
You will then be asked to swipe the Supervisor Card or key
in your Supervisor code. and then press ENTER

3. The current date will be displayed. Re-key the correct SET DATE/TIME
Enter Current Date
date and press the GREEN button.
dd/mm/yy
and then press ENTER

4. The current time will be displayed. Re-key the correct SET DATE/TIME
time and press the GREEN button. Enter Current Time
hh:mm
The terminal will return to the READY prompt. and then press ENTER

30. How to Print a Transaction Log

This function allows you to print a log of your last 100 transactions, should the need arise for
example to check any financial discrepancies.

1. At the READY prompt, press the MENU button twice. Use

SYSTEM MENU
Totals
the key to view the available options and press the Print Function Codes
GREEN button when the Select Function option is Select Function
highlighted.

2. Key enter the number 16 and press the GREEN button. Key in Function Code
You will then be asked to swipe the Supervisor Card or key
in your Supervisor code. and then press ENTER

Print Transaction Log

3. To print a transaction log for the selected acquirer, press
<Acquirer Name>?
the GREEN button.
Enter=YES Clear=NO
If not press the YELLOW button.

Page 29
4. Press the GREEN button again and the transaction log for Print Transaction Log
that acquirer will be printed. It will show the previous 20 Continue?
transactions for that acquirer. Step 3 and 4 will repeat for
each acquirer. Enter=YES Clear=NO

Once all have been printed, press the GREEN button and
the terminal will return to the READY prompt.

31. How to Change a Paper Roll

1 2

3 4

1. Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the
printer cover release as shown. Fully open the printer cover and remove the old roll of paper.

2. Unstick the end of the new roll. Leaving the end free, hold the paper roll and carefully place into
the printer compartment.

3. Holding the free end of the paper and your terminal, close the printer cover carefully and push
firmly until it locks.

4. While your terminal is displaying the idle screen, press and hold the YELLOW button to ensure that
the paper feeds correctly. Only paper rolls that are 57mm wide and 40mm in diameter can be used
in your terminal. Attempting to fit rolls of a different size may damage your terminal.
Insuring the Terminal

Although you rent your terminal for a monthly charge it is strongly recommended that you insure
the terminal against loss or damage to a value as recommended by your acquirer.

32. Security Warning Notice

This terminal is used for the secure transfer of funds using credit and debit cards. As such it is
designed as a high security device.

Page 30
Should you suspect that the terminal might have been removed, stolen or apparently modified or
replaced then you should advise your Bank immediately and stop using the terminal until advised
by the Bank accordingly. This is to protect both your business and also the persons who have or will
continue to use your terminal.

Please be vigilant at all times and check your terminal regularly.

33. Helpful Hints

Terminal Tips
• Your terminal unit should be left in your retail premises and plugged into a 24 hour power
supply and telephone line at all times.

• If the terminal display is blank, ensure the terminal is plugged into the power supply.

• If you have poor quality printing, change the paper roll.

• Keep your Supervisor card in a secure place. Anyone with access to this card may perform
un-authorised refunds. If your terminal is configured for Supervisor code do NOT write this
down or give this to anyone.

Financial Tips
• Always check you have keyed in the correct amount before going ahead with the transaction.

• If you are referred for an authorisation code, read the amount from the slip to ensure you
have the correct amount (It has been known for the amount of 2,000.00 to be keyed instead
of 200.00. A code is then obtained for the 200.00 but the cardholder is debited for the keyed
amount of 2,000.00)

• Always check your bank statement on a regular basis to ensure you are receiving your credits
and that the amounts are correct.

• Remember to reconcile the terminal each day as this will generate all the funds to your bank
account.

• You will not be credited with ‘Z Totals’ as these are running totals for your records and do not
generate funds to your account.

• Keep your copy transaction slips in a safe place. There may be occasions when you are asked
to provide copies of these.

• Please ensure that Refund transactions show as REFUND ACCEPTED.

• If the terminal prints the message ‘Totals not Agreed’ when you carry out your End of Day
Banking, please contact the Helpdesk.

• If ‘Stored’ is printed on your End Of Day report please contact the Helpdesk.

Page 31
34. Miscellaneous Prompts
Below are explanations for some of the common prompts displayed by the terminal.

PROMPTS CAUSE/REASON REMEDY

Call Auth centre Assistance Call the Authorisation Centre on the number
required. displayed by the terminal.

Once you have spoken to the Authorisation Centre

press the GREEN button and follow the prompts
displayed by the terminal.

Call Helpdesk Assistance Please contact your Helpdesk.

required.

Not Authorised The card issuer Ask the customer to pay by some other means and
has declined to press the YELLOW button.
authorise the
transaction.

Referral Assistance Call the Authorisation Centre on the number displayed

required. by the terminal. When the call is answered quote the
referral message and your Merchant Number.

Unable to Authorise Transaction Ask the customer to pay by some other means and
declined by the press the YELLOW button.
card.

Unable to Connect Terminal not Check the telephone line is connected properly. Call
connecting to host the Helpdesk for guidance.
via a telephone
line.

DIV434693A
COPYRIGHT © 2012 Ingenico UK Ltd
ALL RIGHTS RESERVED

Date: July 2012

Released for: UT4.13.10

Page 32
Ingenico
Ridge Way
Donbristle Industrial Park
Dalgety Bay
Fife
KY11 9JU

Part Number: DIV434693A_COVER