A Study of Marketing Strategies of Lumevent Private Limited, Kolkata
A Study of Marketing Strategies of Lumevent Private Limited, Kolkata
A Study of Marketing Strategies of Lumevent Private Limited, Kolkata
ON
ANJALI PRASAD
00213401918
TO WHOSOEVER IT MAY
CONCERN
Kind regards
AKagarwal.
Aniket Agarwal
Director
ACKNOWLEDGEMENT
It has been a great challenge but a plenty of learning and opportunities to gain
a huge amount of knowledge on the way of writing this Project report. I could
not have completed my Project without the constant guidance of DR.
VINEETA SHARMA and MS. SONAL GOEL, my supervisor, who helped
me along the way and was always prepared to give me feedback and
guidelines whenever I needed it.
ANJALI PRASAD
00213401918 Date:
DECLARATION
I, Anjali Prasad hereby state that this report has been submitted to Ideal
Institute of Management & Technology, in partial fulfillment of the
requirements for Bachelor of Business Administration Program on the topic “A
STUDY OF MARKETING STRATEGIES OF LUMEVENT PRIVATE
LIMITED, KOLKATA”.
The information of this report is based on my Project work. Any part of this
project has not been reported or copied from any report of the University and
others.
Ms Sonal Goel
(Supervisor)
Senior Assistant Professor
Place: It refers keep the product keep available at a place which is suitable and
convenient for the target consumers to access. Distribution plays a vital role of
placement. Here marketer has to choose his distribution channel wisely and has
to find out the most suitable channel for his product/service. To compliment the
other aspects of marketing mix, marketers can choose various strategies such as
intensive distribution, selective distribution, exclusive distribution and
franchising.
Event management is the application of project management to the creation
and development of small and/or large-scale personal or corporate! events such
as festivals, conferences, ceremonies, weddings, formal parties, concerts, or
conventions. It involves studying the brand, identifying its target audience,
devising the event concept, and coordinating the technical aspects before
actually launching the event.
The events industry now includes events of all sizes from the Olympics down
to business breakfast meetings. Many industries, celebrities, charitable
organizations, and interest groups hold events in order to market their label,
build business relationships, raise money, or celebrate achievement.
The process of planning and coordinating the event is usually referred to as
event planning and which can include budgeting, scheduling, site selection,
acquiring necessary permits, coordinating transportation and parking, arranging
for speakers or entertainers, arranging decor, event security, catering,
coordinating with third party vendors, and emergency plans. Each event is
different in its nature so process of planning & execution of each event differs
on basis of type of event.
The event manager is the person who plans and executes the event, taking
responsibility for the creative, technical, and logistical elements. This includes
overall event design, brand building, marketing and communication strategy,
audio-visual production, script writing, logistics, budgeting, negotiation, and
client service.
Due to the complexities involved, the extensive body of knowledge required,
and the rapidly changing environment, event management is frequently cited as
one of the most stressful career paths, in line next to emergency responders and
surgeons.
Every time when you saw a program like 'Filmfare' awards or those pop
concerts and beauty pageants you would have wondered how people managed
to set up such brilliant shows. Every tiny detail from your entering the venue to
your going out is a result of rigorous planning. Well…that's event management
for you. One of the fastest and the most glamorous upcoming professions
today, it means rubbing shoulders with who's who of the crème-de-la crème
layer of the city. Event management, the most profound form of advertising
and marketing, is a glamorous and thrilling profession. It provides an
opportunity for unleashing one's creative potential to a very high degree. It
demands a lot of hard work and effort but at the same time offers enormous
scope. It is a process of organizing a professional and focused event, for a
particular target audience. It involves visualizing concepts, planning,
budgeting, organizing and executing events such as fashion shows, musical
concerts, corporate seminars, exhibitions, wedding celebrations, theme parties,
product launching etc. Event Management is a multi-million-dollar industry,
growing rapidly, with mega shows and events hosted regularly. Surprisingly,
there is no formalized research conducted to access the growth of this industry.
MEANING OF THE WORD ‘EVENT’
Programming
In programming, an event is a software message that indicates something has
happened, such as a keystroke or mouse click.
Common usage
In common usage, an event (as opposed to a special event) has a connotation of
an occurrence which is more common than a phenomenon (due perhaps to the
difference between a two-syllable word and a four-syllable word). Thus, in
common usage, a keystroke is an event, where the Big Bang might be connoted
a phenomenon (a special event which denotes the beginning of the universe).
For example, portal: current events denotes “events” rather than “phenomena”.
TYPES OF
EVENT
CORPORAT SPECIAL
E EVENTS EVENTS
1. Corporate Event Management
Special Events' is the term given to events with a difference. Charity shows,
marathons, cycling races, street festivals etc. are a few of the many special
events organized. As the event has an unusual theme, the event management
company has to double up its speed to think on lines with the theme. More
resources and creativity are put to the task.
Companies realize that through events they can reach out to customers more
closely, more intimately and it is cheaper than mainstream or conventional
forms of communication, say television or print. It can be called as 'experiential
marketing', or niche marketing, where the environment is controlled to suit the
needs of the product or
The show being showcased and the output being far tangible that that of the
conventional media. An event is a niche communication medium that allows
companies to reach their target audience directly with tangible outcomes,
which are not possible through conventional forms of advertisement. Through
events, we can select and reach out directly to our target audience, we can
control our budgets and at the end of the event tangibly analyse if the event was
a success or not. This is quite difficult, in mainstream communications, where
the results are intangible and we are not sure who is seeing it and whom the
communication reaches out to.
Broad Objective:
The general objective of this report is to prepare a report based on marketing
strategies of Lumevent Private Ltd. The objective of this report is to get a good
understanding of overall process and procedure of the Marketing department
and how they arrange different events and provide services to their clients.
Specific Objective:
To present an overview of “Lumevent Private Ltd”.
To submit a brief description about their Marketing and promotional
strategies.
To understand how to organize an event and what are requirements
behind this.
To find out how event managers keep good relationship with the clients
and vendors.
To develop skills in the application of theory to practical work situations.
To build a good communication skill with group of workers and learn to
learn proper behavior of corporate life in industrial sector.
1.3 REVIEW OF LITERATURE
Abdul Rahim et al [2015] had explored the role of marketing practices in
SMEs and evaluated the impact on SME performance through changes in
marketing practices from traditional to entrepreneurial marketing practices.
Marketing in SMEs is centered on traditional methods such as using print
media and selling. “The author found that the level of commitment towards
marketing practices varies by business context, by level of marketing
expertise and by the maturity of the company. The study revealed that within
certain small business environments, traditional marketing activities such as
advertising and sales promotion of services were perceived to be damaging to
credibility with owners preferring to craft their activities to suit their
individual business dynamics. Marketing was also regarded as a separate
activity within the business and one that could be accessed as necessary or as
an opportunist basis rather than as an intrinsic part of the whole business
function. The author concluded that marketing within an SME context can be
unskilled activity that requires little time or training and which anyone in the
company can undertake”. Izvercianu Monica et al [2015] analyzed the
marketing practices embraced by small and medium scale enterprises (SME)
managers to fulfill their organisation objectives in terms of profit. The study
was based on literature review, structured interviews and quantitative
research; a sample consisting Maltese SMEs was used to acquire a broad
image of the marketing practices used within SME type organisations. The
researchers studied particularly the SME size (in terms of turnover and
employee number), influence on the process of marketing activities within
the organisation. They found that SMEs managers, more or less, set short
term marketing objectives 95 based on “entrepreneurial instinct” or
conjuncture, to overcome threats or to transform opportunities in short term
profit. SMEs with a smaller turnover do not take into consideration marketing
practices and act upon instinct or conjuncture. The insufficient human and
financial resources and a lower turnover, determines SMEs not to pursue
marketing practices. A solution for better marketing practices, which will
lead to strategic marketing planning and adequate marketing strategies for
SMEs and their business domain depending on its available resources, is for
managers to seek external collaborators form business or university
environment. Nilesh R. Berad et al [2015] analyzed the current marketing
practices and outlined in detail future developments that will increase the
return on investment (ROI) within sales, marketing and customer fulfillment
activities. Pharmaceutical companies had started investing in new
technologies; research and development but still achieve poor return on
investment because of poor assessment of user needs and customer
requirements. This limited the scope of rural marketing activity and
assimilation within the company and fails to recognize that rural marketing is
as much about changing employee skills and business processes as it is about
technology. Investing intelligently in rural marketing, companies can bring
genuine improvement across business functions and reap the rewards of
higher ROI. The research paper also studied the different current trends used
in rural marketing within pharmaceutical companies & determined
established best practice and provided detailed analysis on key activities,
which allowed pharmaceutical companies to manage their business more
effectively”. Sangeeta [2015] had presented the review of medical tourism in
relation with the marketing practices of Indian tourism. Marketing practices
like promotion of health care service, physical evidence, price effectiveness
etc. have contributed in medical tourism development most. 94 The paper
covered wide collection of academic literature on medical tourism which
specifies different approaches and emphases of research in diverse
disciplines. John H. Roberts et al [2014] investigated the impact of print
media i.e. marketing science articles and tools on the marketing practices.
The impact of print media i.e. marketing science articles may be direct for
example an academic article may be adapted to solve a practical problem or
indirect for example its contents may be incorporated into medical
practitioners’ tools, which then influenced marketing decision making. The
author used the term “marketing science value chain” to describe these
diffusion steps, and survey marketing managers, marketing science
intermediaries i.e. practicing marketing analysts, and marketing academics to
calibrate the value chain. The author concluded that the impact of marketing
science is perceived to be greater on decisions such as the management of
brands, pricing, new products, product portfolios, and customer or market
selection, and tools such as segmentation, survey- 92 based choice models,
marketing mix models, and pre-test market models had the greater impact on
marketing decisions”. Kiran.R et al [2014] stated that effective distribution
is widely accepted marketing strategy for newer products. The study
concluded that reputed producers generally use self-sustained distribution
management system rather than independent or outsourced 93 distribution
networks, when it is fully equipped, confident and capable both financially
and with human resources. Rizwan Raheem Ahmed et al [2014] studied that
the development of effective communication mix in pharmaceutical
marketing is a complex task, which goes through identifying the target
audience, determining the communication objectives, designing a message,
choosing method of delivery, collecting feedback. Pharmaceutical marketing
professionals are fast becoming aware of the latest development in the
discipline of marketing, and they have also started to adopt latest theories in
communications. Anica Iancu et al [2013] concluded that the ways through
which consumers interact and use the online medium while making the
purchase decisions. There is an increase in social and political pressure on
firms toward environmental responsibility. Price is an influential factor in the
accommodation selection process due to constantly changing economic
conditions. A Rita Horvath [2013] had analyzed pioneering studies in
Laboratory medicines practices. Laboratory tests offer value to the clients if
they provide benefits at an acceptable cost. A multifaceted and individualised
implementation strategy which included individually detailing, reminders in
the form of electronic or print media, clinical decision support systems,
feedback on performance and participation of medical practioner and
laboratory professionals in quality improvement activities, addressing test
selection and interpretation and also in clinical audits had greater potential
for success. K. Sudhakar et al [2013] had investigated that most innovative
practices of marketing are well known to create penetration and depth in
customer reach which has remained practically impossible for many
successive ages. There is tremendous development in the theory and practice
of marketing. “This is underlined by the economic and social processes
which have occurred in the world like globalization, advances in technology,
deregulation, market fragmentation, the levers of power customers etc. In
countries with developed economies marketing has emerged and started to be
deepened both as a science and as a practice. Dr. P. B.Singh et al [2012]
had pointed on the activities of the marketing practices that didn’t mislead
customers or companies, and do not breach regulations and laws dealing with
the environmental marketing. Mair (2012) emphasizes the need to use events
to help people learn about ongoing changes in the environment. The ever-
expanding research on events is furthered benefitted by studies on
sustainability. Singh Harpreet [2012] the researcher has made an attempt to
study the marketing practices adopted by the selected tourism corporations of
northern India viz Haryana Tourism Corporation, Punjab Tourism
Development Corporation and Himachal Pradesh Tourism Development
Corporation. The study was done to find out the effectiveness of marketing
practices of the corporations by analyzing the seven P’s of marketing mix and
find out the loopholes in it, if any”. Arsalan M. Ghouri et al [2011] stated
that marketing practices differed from continent to continent, countries to
countries, cities to cities and sector to sector in relation with social, cultural
and economic backgrounds. The distinction for any firm or business in
particular environment may be the differentiation among space, time and
effectiveness of marketing practices. Different approaches of marketing
planning and practices are used in different phases of the organizations life.
Ernst & Young [2011] had reported that adoption of ethical practices and
transparency in the operations was due to implementation of good marketing
practices. Nariswari Angeline [2011] in their conceptual paper has explored
the model by focusing on market practices as the unit of analysis. A model
was developed for understanding markets by integrating the disparate but
compatible views that are institutional theory, the practice-based approach to
markets, and service dominant logic. Helen Reijonen [2009] had focused on
examining interrelated constructs that are marketing concept, market
orientation and success. The dissertation has considered various perceptions
of marketing, the way marketing is adopted and implemented and also the
relationship of business success and marketing in the context of Small and
Medium Scale Enterprise (S.M.E.). John J. Withey [2009] described a set of
marketing practices which were used in the smaller organizations that had
pursued customers in the regional markets. Every marketing practice was
evaluated against a range of popular theories of ethical behavior. Alleah
Crawford et al [2007] examined and identified the effective and useful
marketing channels for business to business establishments. To gather the
marketing channels related information electronic survey of business to
business owners was used in the study. 81 “The most frequently used and
highly effective marketing practice among business to business owners was
word-of-mouth marketing which was still considered important. Peter R.
Darke [2004] had focused on number of reasons to believe that consumers
had become increasingly concerned about the practices of marketers.
Wadhwa et al [2004] stated that competitiveness of the Indian
Pharmaceutical Industry will depend on marketer’s ability to market new
products more efficiently. Rainisto S. K. [2003] evaluated critical success
factors in place marketing, and also studied how these factors could be
utilised in place development. The analysis of place marketing practices from
the perspectives of the process, assessment criteria and success factors was
done. The study contributed to the literature by translating the key concepts
of corporate marketing theory for places, through a conceptual framework
and also makes propositions for place marketing practices along with its
specific success factors. The study had made a managerial contribution by
giving recommendations for place marketing practices, and by offering a new
and holistic approach. Jago, Chalip, Brown, Mules, and Ali (2002) stated
that religious events and festivals have been held throughout the ages and the
first Olympic Games were held in 776 BC. Allen (cited in Aitken, 2002)
points to the birth of the events industry as a twenty year old phenomenon,
which has eventually led to the present state of the industry, in the Australian
scenario. This in turn reflects the events industry to be more than 30 years
young. McCabe and Ladkin (2002) stated creative opportunities in event
management make the sector exciting and dynamic leading to more and more
people opting for this profession and resulting in the expansion of the field.
But as and when the field expands, it not only indicates an evident rise in the
service itself, but also the growing importance of the quality factor. Event
management essentially being a service, the pressure of professionalism
multiplies. Professionalism is the very essence of any service and it holds
true for event management too. Derrett (2000) pointed out that the skills
needed for any successful social action and a festival is the same, which
includes meeting skills, goal setting, motivation and management of
volunteers, conflict resolution, identification of resources, publicity and
promotion, media management, strategy and tactics for achieving the goal.
Goldblatt (2000) pointed out that event management, as a profession is
growing and transitioning from growth into maturity. Mikkelsen L. [1999]
stated that producers which had wish to penetrate new markets or improve
their position in the current market, the use of an intermediary may 74
significantly reduce marketing costs, provide important consumer feedback,
and open up access to a larger client base. Sundar G Bharadwaj et al
[1991] had focused on the attitudes of customers towards marketing practices
in a developing country like India. The results of the study indicated support
for the consumerism movement while dissatisfaction with the marketing
practices of the industries. Garyl L Fraizer [1987] had pointed of focus of
marketing practice towards the concepts of product positioning &
differentiation as ways to impact on market behavior in current market
situations. Strategic marketing practices had focused on product and market
portfolios. Arndt et al [1977] had conducted in Norway cross-sectional study
for exploring the opinions of present and potential business executives
concerned for marketing practices and corporate responsibility.
1.4 RESEARCH METHODOLOGY
Primary sources:
The primary data were collected on the basis of:
a) Practical work.
b) Face to face conversation with the associates of Lumevent private
limited.
c) Direct observations.
d) Interview with event vendors.
e) Group discussion with the company personnel and the clients.
Secondary sources:
The secondary data were collected on the basis of:
a) Company Insight.
b) Advertising.
c) Catalogues of the Company brochures.
d) Books.
e) Reports.
f) Websites.
1.4.1 RESEARCH PROBLEM:
To know the marketing strategies and formulation & about the event
management in Lumevent Private Limited, because for a event manager it an
event should conduct in a proper and well-structured manner. There are many
companies into the market which render services of conducting the events.
Therefore, it is required to measure present how to formulate a particular
conducting and outsourcing the events. So the event organizer problem is to
identify what are the criteria that prospective customer takes into consideration
before outsourcing the events. At the outset may be noted that there are several
ways of studying and tackling a problem.
Real situation: The real situation is different from the bookish concept. Some
concepts varied from industry, company to company. But it has been tried to
incorporate with proper solution.
Regarding few issues, data sources sometimes are not co- operative.