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    Sample of Formal Report (1) .

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    Augustin Linggan
    Aurora Holdings Report on Complaints About Poor Service and Food Provided in the Staff Cafeteria investigates issues in the company cafeteria as requested by Michael Lee on April 14, 2000. The report finds that staffing is insufficient at busy lunch times and food variety does not meet staff preferences. It recommends hiring another assistant, developing more cold meal options, reviewing equipment needs, and balancing staff numbers between lunch sittings.

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    Download as DOC, PDF, TXT or read online from Scribd

    Sample of Formal Report (1) .

    Uploaded by

    Augustin Linggan
    2K views4 pages
    Aurora Holdings Report on Complaints About Poor Service and Food Provided in the Staff Cafeteria investigates issues in the company cafeteria as requested by Michael Lee on April 14, 2000. The report finds that staffing is insufficient at busy lunch times and food variety does not meet staff preferences. It recommends hiring another assistant, developing more cold meal options, reviewing equipment needs, and balancing staff numbers between lunch sittings.

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    Aurora Holdings Report on Complaints About Poor Service and Food Provided in the Staff Cafeteria investigates issues in the company cafeteria as requested by Michael Lee on April 14, 2000. The report finds that staffing is insufficient at busy lunch times and food variety does not meet staff preferences. It recommends hiring another assistant, developing more cold meal options, reviewing equipment needs, and balancing staff numbers between lunch sittings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    2K views4 pages

    Sample of Formal Report (1) .

    Uploaded by

    Augustin Linggan
    Aurora Holdings Report on Complaints About Poor Service and Food Provided in the Staff Cafeteria investigates issues in the company cafeteria as requested by Michael Lee on April 14, 2000. The report finds that staffing is insufficient at busy lunch times and food variety does not meet staff preferences. It recommends hiring another assistant, developing more cold meal options, reviewing equipment needs, and balancing staff numbers between lunch sittings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 4

    AURORA HOLDINGS

    Company’s name and report


    title ( be specific) REPORT ON COMPLAINTS ABOUT POOR SERVICE AND FOOD
    PROVIDED IN THE STAFF CAFETARIA

    TERMS OF REFERENCE
    Who asked for the report?
    What was requested?
    When was it requested ?
    To investigate complaints about poor service and food provided in the staff
    restaurant and to make recommendations, as requested by Mr Michael Lee,
    Administration Director, on 14 April 2000

    PROCEDURE
    List the steps taken to gather
    the information(past tense) 1. An interview was held with Mrs Alice Newton, Restaurant
    Manageress on 15 April
    2. Interviews were held cross-section of staff (48) who used the
    cafeteria between 15 and 20 April.

    FINDINGS
    Present the information
    obtained through each step
    1. INTERVIEW WITH RESTAURANT MANAGRESS
    mentioned in ‘Procedure’

    1.1 STAFFING

    Mrs Newton has 3 full-time assistants. The youngest, Ms Lily Ng


    attends day-release classes at Southpoint College on Monday,
    Wednesday and Friday each week. She works 1400-1700 on those
    days.

    1.2 EQUIPMENT

    A schedule of current equipment and their year of purchase is


    attached. No problems were reported. However Mrs Newton said
    that additional equipment would be useful:

    1 microwave
    1 slow cooker
    1 rice cooker

    2. INTERVIEWS WITH STAFFS


    Use numbered points and
    sub-heading for clarity 20 staffs from the 1200-1300 lunch sitting were interviewed, and 28 from the
    1300-1400 sitting.

    2.1 CHOICE

    The food available is shown on the attached schedule. 60% of the


    staff interviewed said they would prefer some cold meals to be
    provided. They said they may make alternative lunch
    arrangements if the variety did not improve.
    1
    Include the page number
    at the top left margin. 2
    2.2 QUEUEING

    70% of staff took lunch from 1200 to 1300 hours as opposed to 30%
    from 1300 to 1400. This resulted in large queues forming at the first
    lunch sitting.
    What are the logical
    implications from the CONCLUSIONS
    ‘Finding’
    1. There are insufficient assistants to cope with the preparation of food
    in the morning and with the popular first lunch sitting.

    2. The present equipment is sufficient.

    The selection of meals is not wide enough to cater to staff requirements.

    What action do you The ratio of staff to each sitting is not balanced.
    suggest should be taken,
    based on Findings and RECOMMENDATIONS
    Conclusions?
    1. A new assistant should be recruited to work 0900-1400 hours on
    Monday, Wednesday and Friday.

    2. Mrs Newton should be asked to devise some new dishes which


    include cold choices

    3. Mrs Newton should be asked to look into prices and availability of


    the new equipment required.

    4. The number of staff attending each sitting should be reviewed so


    that a more even balance can be achieved.

    Leave a space for the


    writer to sign

    Name and tile of writer TAN LAY HONG


    Business Administration Officer.

    Date 24 April 2000

    2
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