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Sma Sunny Boy 5.0 Us 41 Inverter Manual 20191003221640.2931735 1

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User Manual

SUNNY BOY 3.0-US / 3.8-US / 5.0-US /


6.0-US / 7.0-US / 7.7-US

SUN
NY BO
Y

ENGLISH SBxx-US-1XP-41-BA-en-10 | Version 1.0


Legal Provisions SMA Solar Technology AG

Legal Provisions
The information contained in these documents is the property of SMA Solar Technology AG. No
part of this document may be reproduced, stored in a retrieval system, or transmitted, in any form or
by any means, be it electronic, mechanical, photographic, magnetic or otherwise, without the prior
written permission of SMA Solar Technology AG. Internal reproduction used solely for the purpose
of product evaluation or other proper use is allowed and does not require prior approval.
SMA Solar Technology AG makes no representations or warranties, express or implied, with
respect to this documentation or any of the equipment and/or software it may describe, including
(with no limitation) any implied warranties of utility, merchantability, or fitness for any particular
purpose. All such representations or warranties are expressly disclaimed. Neither SMA Solar
Technology AG nor its distributors or dealers shall be liable for any indirect, incidental, or
consequential damages under any circumstances.
The exclusion of implied warranties may not apply in all cases under some statutes, and thus the
above exclusion may not apply.
Specifications are subject to change without notice. Every attempt has been made to make this
document complete, accurate and up-to-date. Readers are cautioned, however, that product
improvements and field usage experience may cause SMA Solar Technology AG to make changes
to these specifications without advance notice, or per contract provisions in those cases where a
supply agreement requires advance notice. SMA Solar Technology AG shall not be responsible for
any damages, including indirect, incidental or consequential damages, caused by reliance on the
material presented, including, but not limited to, omissions, typographical errors, arithmetical errors
or listing errors in the content material.
SMA Warranty
You can download the current warranty conditions from the Internet at www.SMA-Solar.com.
Software Licenses
The licenses for the installed software modules (open source) can be found in the user interface of
the product.
Trademarks
All trademarks are recognized, even if not explicitly identified as such. Missing designations do not
mean that a product or brand is not a registered trademark.

SMA Solar Technology AG


Sonnenallee 1
34266 Niestetal
Germany
Tel. +49 561 9522-0
Fax +49 561 9522-100
www.SMA.de
Email: info@SMA.de
Status: 5/14/2019
Copyright © 2019 SMA Solar Technology AG. All rights reserved.

2 SBxx-US-1XP-41-BA-en-10 User Manual


SMA Solar Technology AG Table of Contents

Table of Contents
1 Information on this Document................................................. 5
1.1 Validity ........................................................................................................................ 5
1.2 Target Group.............................................................................................................. 5
1.3 Content and Structure of this Document ................................................................... 5
1.4 Levels of Warning Messages .................................................................................... 5
1.5 Symbols in the Document .......................................................................................... 6
1.6 Typographies in the Document.................................................................................. 6
1.7 Designation in the document ..................................................................................... 6
1.8 Additional Information ............................................................................................... 6

2 Safety ........................................................................................ 8
2.1 Intended Use .............................................................................................................. 8
2.2 IMPORTANT SAFETY INSTRUCTIONS.................................................................... 9

3 Product Overview .................................................................... 13


3.1 Product Description .................................................................................................... 13
3.2 Symbols on the Product ............................................................................................. 14
3.3 Interfaces and Functions ............................................................................................ 15
3.4 LED Signals ................................................................................................................. 20
3.5 Display messages....................................................................................................... 21

4 Operation ................................................................................. 23
4.1 Activating and Operating the Display ...................................................................... 23
4.2 Establishing a connection to the user interface ........................................................ 23
4.2.1 Establishing a Direct Connection via Ethernet ...................................... 23
4.2.2 Establishing a direct connection via WLAN ......................................... 24
4.2.3 Establishing a Connection via Ethernet in the local network ............... 25
4.2.4 Establishing a Connection via WLAN in the Local Network ............... 26
4.3 Logging In and Out of the User Interface................................................................. 27
4.4 Start Page Design of the User Interface.................................................................... 29
4.5 Displaying and Downloading the Stored Data........................................................ 31
4.6 Activating the Smart Inverter Screen......................................................................... 32
4.7 Starting the Installation Assistant ............................................................................... 32
4.8 Secure power supply operation................................................................................ 34
4.8.1 Enable secure power supply operation ................................................ 34
4.8.2 Disable secure power supply operation ............................................... 35
4.9 Activate WPS Function............................................................................................... 35
4.10 Switching WLAN On and Off................................................................................... 36
4.11 Switching the Dynamic Power Display Off............................................................... 37

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Table of Contents SMA Solar Technology AG

4.12 Changing the Password............................................................................................. 37


4.13 Changing Operating Parameters.............................................................................. 37
4.14 Configuring the Country Data Set............................................................................. 38
4.15 Configuring the Rapid Shutdown Function ............................................................... 39
4.16 Changing the Operating Mode of the Multifunction Relay .................................... 40
4.17 Configuring the Modbus Function............................................................................. 41
4.18 Setting SMA OptiTrac Global Peak ......................................................................... 42
4.19 Deactivating the Arc-Fault Circuit Interrupter (AFCI)................................................ 42
4.20 Saving the Configuration in a File............................................................................. 43
4.21 Adopting a Configuration from a File....................................................................... 43
4.22 Updating the Firmware .............................................................................................. 43

5 Cleaning the Inverter ............................................................... 46


6 Troubleshooting........................................................................ 47
6.1 Forgotten Password.................................................................................................... 47
6.2 Event Messages ......................................................................................................... 48
6.3 Checking the PV System for Ground Faults.............................................................. 66

7 Accessories ............................................................................... 71
8 Compliance Information .......................................................... 72
9 Contact ...................................................................................... 73

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SMA Solar Technology AG 1 Information on this Document

1 Information on this Document


1.1 Validity
This document is valid for:
• SB3.0-1SP-US-41 (Sunny Boy 3.0-US)
• SB3.8-1SP-US-41 (Sunny Boy 3.8-US)
• SB5.0-1SP-US-41 (Sunny Boy 5.0-US)
• SB6.0-1SP-US-41 (Sunny Boy 6.0-US)
• SB7.0-1SP-US-41 (Sunny Boy 7.0-US)
• SB7.7-1SP-US-41 (Sunny Boy 7.7-US)

1.2 Target Group


This document is intended for qualified persons and end users. Only qualified persons are allowed
to perform the activities marked in this document with a warning symbol and the caption
"Qualified person". Tasks that do not require any particular qualification are not marked and can
also be performed by end users. Qualified persons must have the following skills:
• Knowledge of how an inverter works and is operated
• Training in how to deal with the dangers and risks associated with installing, repairing and
using electrical devices and installations
• Training in the installation and commissioning of electrical devices and installations
• Knowledge of all applicable laws, standards and directives
• Knowledge of and compliance with this document and all safety information

1.3 Content and Structure of this Document


This document describes the configuration, operation and troubleshooting of the product as well as
the operation of the product user interface.
You will find the latest version of this document and further information on the product in PDF format
and as eManual at www.SMA-Solar.com. You can also call up the eManual via the user interface
of the product.
Illustrations in this document are reduced to the essential information and may deviate from the real
product.

1.4 Levels of Warning Messages


The following levels of warning messages may occur when handling the product.

DANGER
Indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

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1 Information on this Document SMA Solar Technology AG

CAUTION
Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
Indicates a situation which, if not avoided, can result in property damage.

1.5 Symbols in the Document


Symbol Explanation
Information that is important for a specific topic or goal, but is not safety-rele-
vant
☐ Indicates a requirement for meeting a specific goal

☑ Desired result

✖ A problem that might occur

Example

1.6 Typographies in the Document


Typography Use Example
bold • Messages • Connect the insulated
• Terminals conductors to the terminals
• Elements on a user interface X703:1 to X703:6.
• Elements to be selected • Enter 10 in the field
Minutes.
• Elements to be entered
> • Connects several elements to be • Select Settings > Date.
selected
[Button] • Button or key to be selected or • Select [Enter].
[Key] pressed

1.7 Designation in the document


Complete designation Designation in this document
Sunny Boy Inverter, product

1.8 Additional Information


For more information, please go to www.SMA-Solar.com.

6 SBxx-US-1XP-41-BA-en-10 User Manual


SMA Solar Technology AG 1 Information on this Document

Title and information content Type of information


Mounting, installation, commissioning and decommissioning Installation manual
"Application for SMA Grid Guard Code" Form
"PUBLIC CYBER SECURITY - Guidelines for a Secure PV System Technical information
Communication"
"Efficiency and Derating" Technical Information
Efficiency and derating behavior of the SMA inverters
"Grid Support Utility Interactive Inverters" Technical Information
Information about how to activate and to set the grid supporting fea-
tures according to UL 1741 SA
"Parameters and Measured Values" Technical Information
Overview of all inverter operating parameters and their configura-
tion options
"SMA and SunSpec Modbus® Interface" Technical Information
Information on the Modbus interface
"Modbus® parameters and measured values" Technical Information
Device-specific register HTML file

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2 Safety SMA Solar Technology AG

2 Safety
2.1 Intended Use
The Sunny Boy is a transformerless PV inverter which converts the direct current of the PV array to
grid-compliant alternating current and feeds it into the utility grid.
The product is suitable for indoor and outdoor use.
The product must only be operated with PV arrays (PV modules and cabling) that are approved by
the electrical standards applicable on-site and the National Electrical Code® ANSI/NFPA 70 or
the Canadian Electrical Code® CSA C22.1.
No galvanic isolation
The product is not equipped with a transformer and therefore has no galvanic isolation.
• Do not operate grounded PV modules together with the product. If grounded PV modules
are connected to the product, an event will occur which will appear on the product
display. The event will also be displayed, along with the associated message, in the event
list on the user interface of the product.
• Only ground the mounting frames of the PV modules.
• The neutral conductor of the AC output is not bonded to ground within the product.
• The neutral conductor of the AC output for secure power supply operation is bonded to
ground within the product.
PV modules with a high capacity to ground may only be used if their coupling capacity does not
exceed 2.5 μF.
To protect the PV system against excessive reverse currents under fault conditions, a DC-side
overcurrent protective device must be connected in accordance with the National Electrical Code®
to prevent any short-circuit currents that exceed the ampacity of the DC electric circuit or the
maximum series fuse rating of the PV modules. Typically, string fuses are used if more than two
strings are connected in parallel.
All components must remain within their permitted operating ranges and their installation
requirements at all times.
The product is approved for the US and Canadian market.
Use SMA products only in accordance with the information provided in the enclosed
documentation and with the locally applicable laws, regulations, standards and directives. Any
other application may cause personal injury or property damage.
Alterations to the SMA products, e.g., changes or modifications, are only permitted with the express
written permission of SMA Solar Technology AG. Unauthorized alterations will void guarantee and
warranty claims and in most cases terminate the operating license. SMA Solar Technology AG
shall not be held liable for any damage caused by such changes.
Any use of the product other than that described in the Intended Use section does not qualify as the
intended use.
The enclosed documentation is an integral part of this product. Keep the documentation in a
convenient, dry place for future reference and observe all instructions contained therein.

8 SBxx-US-1XP-41-BA-en-10 User Manual


SMA Solar Technology AG 2 Safety

This document does not replace and is not intended to replace any local, state, provincial, federal
or national laws, regulations or codes applicable to the installation, electrical safety and use of the
product. SMA Solar Technology AG assumes no responsibility for the compliance or non-
compliance with such laws or codes in connection with the installation of the product.
The type label must remain permanently attached to the product.

2.2 IMPORTANT SAFETY INSTRUCTIONS


SAVE THESE INSTRUCTIONS
This section contains safety information that must be observed at all times when working.
The product has been designed and tested in accordance with international safety requirements. As
with all electrical or electronical devices, there are residual risks despite careful construction. To
prevent personal injury and property damage and to ensure long-term operation of the product,
read this section carefully and observe all safety information at all times.

DANGER
Danger to life due to electric shock when live components or DC conductors
are touched
When exposed to sunlight, the PV modules generate high DC voltage which is present in the DC
conductors. Touching live DC conductors results in death or lethal injuries due to electric shock.
• Disconnect the product from voltage sources and make sure it cannot be reconnected
before working on the device.
• Do not touch non-insulated parts or cables.
• Do not remove the terminal block with the connected DC conductors from the slot under
load.
• Wear suitable personal protective equipment for all work on the product.

DANGER
Danger to life due to electric shock when touching live system components in
case of a ground fault
If a ground fault occurs, parts of the system may still be live. Touching live parts and cables
results in death or lethal injuries due to electric shock.
• Disconnect the product from voltage sources and make sure it cannot be reconnected
before working on the device.
• Touch the cables of the PV array on the insulation only.
• Do not touch any parts of the substructure or frame of the PV array.
• Do not connect PV strings with ground faults to the inverter.
• Ensure that no voltage is present and wait five minutes before touching any parts of the PV
system or the product.

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2 Safety SMA Solar Technology AG

DANGER
Danger to life due to electric shock in case of overvoltages and if surge
protection is missing
Overvoltages (e. g. in the event of a flash of lightning) can be further conducted into the building
and to other connected devices in the same network via the network cables or other data cables
if there is no surge protection. Touching live parts and cables results in death or lethal injuries due
to electric shock.
• Ensure that all devices in the same network are integrated in the existing overvoltage
protection.
• When laying the network cable outdoors, ensure that there is suitable surge protection at
the network cable transition from the product outdoors to the network inside the building.
• The Ethernet interface of the inverter is classified as "TNV-1" and offers protection against
overvoltages of up to 1.5 kV.

WARNING
Danger to life due to fire or explosion
In rare cases, an explosive gas mixture can be generated inside the product under fault
conditions. In this state, switching operations can cause a fire or explosion. Death or lethal
injuries due to fire or flying debris can result.
• In case of error, only carry out corrective measures specified by SMA Solar Technology AG
(see Section 6 "Troubleshooting", page 47). If no corrective measures are specified, do
not perform any actions on the product. Contact the Service.
• Ensure that unauthorized persons have no access to the product.
• Disconnect the AC circuit breaker and secure it against reconnection.
• Disconnect the PV array from the product via an external disconnection device. Do not
operate the DC load-break switch on the product in the event of ground fault

CAUTION
Risk of burns from hot surfaces
The surface of the inverter can get very hot. Touching the surface can result in burns.
• Mount the inverter in such a way that it cannot be touched inadvertently.
• Do not touch hot surfaces.
• Wait 30 minutes for the surface to cool sufficiently.
• Observe the safety messages on the inverter.

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SMA Solar Technology AG 2 Safety

CAUTION
Risk of injury due to weight of product
Injuries may result if the product is lifted incorrectly or dropped while being transported or
mounted.
• Transport and lift the product carefully. Take the weight of the product into account.
• Wear suitable personal protective equipment for all work on the product.

NOTICE
Damage to the enclosure seal in subfreezing conditions
If you open the product or disconnect the Power Unit and Connection Unit when temperatures
are below freezing, the enclosure seals can be damaged. Moisture can penetrate the product
and damage it.
• If a layer of ice has formed on the enclosure seal when temperatures are below freezing,
remove it prior to opening the product (e.g. by melting the ice with warm air). Observe the
applicable safety regulations.
• Do not disassemble the Power Unit and Connection Unit unless the ambient temperature is
at least 0°C (32°F) and conditions are frost-free.

NOTICE
Damage to the product due to sand, dust and moisture ingress
Sand, dust and moisture penetration can damage the product and impair its functionality.
• Only open the product if the humidity is within the thresholds and the environment is free of
sand and dust.
• Do not open the product during a dust storm or precipitation.
• Close tightly all enclosure openings.
• Only use listed rain-tight or liquid-tight conduit fittings to attach the conduits to the product.

NOTICE
Damage due to cleaning agents
The use of cleaning agents may cause damage to the product and its components.
• Clean the product and all its components only with a cloth moistened with clear water.

NOTICE
Damage to the inverter due to electrostatic discharge
Touching electronic components can cause damage to or destroy the inverter through
electrostatic discharge.
• Ground yourself before touching any component.

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2 Safety SMA Solar Technology AG

NOTICE
Destruction of the measuring device due to overvoltage
• Only use measuring devices with a DC input voltage range of 600 V or higher.

NOTICE
High costs due to inappropriate Internet tariff
Depending on use, the data volume of the product transferred via the Internet may vary in size.
The data volume depends, for example, on the number of inverters in the system, the frequency
of device updates, the frequency of data transfer to Sunny Portal or the use of FTP push. High
costs for the Internet connection can be the result.
• SMA Solar Technology AG recommends using an Internet flat rate.

Electrical installations (for North America)


All installations must conform with the laws, regulations, codes and standards applicable in the
jurisdiction of installation (e.g. National Electrical Code® ANSI/NFPA 70 or Canadian
Electrical Code® CSA-C22.1.).
• Before connecting the product to the utility grid, contact your local grid operator. The
electrical connection of the product must be carried out by qualified persons only.
• Ensure that the cables or conductors used for electrical connection are not damaged.

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SMA Solar Technology AG 3 Product Overview

3 Product Overview
3.1 Product Description

G
F
H
C

E
SUNN
Y BO
Y I
Y
Y BO
SUNN

D K J
Figure 1: Design of the inverter

Position Designation
A Power Unit
B Enclosure lid of the Power Unit
C Enclosure lid for the Connection Unit
D Connection Unit
E Warning label with compliance information
F DC load-break switch
G Type label
The type label uniquely identifies the inverter. The type label must remain
permanently attached to the product. You will find the following informa-
tion on the type label:
• Inverter device type (Model)
• Serial number of the Power Unit (Serial No. Power Unit or S/N
Power Unit)
• Date of manufacture
• Device-specific characteristics
H Fan (only with Sunny Boy 7.0 and 7.7)

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3 Product Overview SMA Solar Technology AG

Position Designation
I Additional type label
The additional type label must remain permanently attached to the prod-
uct. You will find the following information on the additional type label:
• Device type (Model)
• Inverter serial number (Serial number device or S/N device)
• Identification key (PIC) for registration in Sunny Portal
• Registration ID (RID) for registration in Sunny Portal
• WLAN password (WPA2-PSK) for the direct connection to the user
interface of the inverter via WLAN
J Display
The display shows the current operating data and events or errors.
K LEDs
The LEDs indicate the operating state of the inverter.

3.2 Symbols on the Product


Symbol Explanation
Beware of electrical voltage
The product operates at high voltages.

Beware of hot surface


The product can get hot during operation.

Observe the documentation


Observe all documentation supplied with the product.

Observe the documentation


Together with the red LED, this symbol indicates an error.
Inverter
Together with the green LED, this symbol indicates the operating state of the in-
verter.
Data transmission
Together with the blue LED, this symbol indicates the status of the network con-
nection.

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SMA Solar Technology AG 3 Product Overview

Symbol Explanation
Equipment Grounding Terminal
This symbol indicates the position for the connection of an equipment ground-
ing conductor.
UL 1741 and CSA C22.2 No. 107.1 are the standards applied by Under-
writers Laboratories to the product to certify that it meets the requirements of
the National Electrical Code®, the Canadian Electrical Code® and
IEEE 1547.

3.3 Interfaces and Functions


The inverter can be equipped or retrofitted with the following interfaces and functions:
User interface for monitoring and configuration
The product is equipped as standard with an integrated webserver, which provides a user interface
for configuring and monitoring the product. The product user interface can be called up via the web
browser if there is an existing connection to an end device (e.g. computer, tablet PC or
smartphone).
Smart Inverter Screen
The Smart Inverter Screen enables you to view the status display and to display the current power
and consumption on the user interface login page. This gives you an overview of the most important
inverter data without having to log into the user interface.
The Smart Inverter Screen is deactivated by default. The Smart Inverter Screen can be activated via
the user interface once the inverter has been commissioned.
SMA Speedwire
The product is equipped with SMA Speedwire as standard. SMA Speedwire is a type of
communication based on the Ethernet standard. SMA Speedwire is designed for a data transfer
rate of 100 Mbps and enables optimum communication between Speedwire devices within
systems.
Class 1 wiring methods are to be used for field wiring connection to the terminals of the
communication interface.
SMA Webconnect
The inverter is equipped with a Webconnect function as standard. The Webconnect function
enables direct data transmission between the inverter and Sunny Portal (online monitoring system
from SMA).
There are two Sunny Portal versions: the classical Sunny Portal (https://www.sunnyportal.com) and
the newly developed Sunny Portal powered by ennexOS (https://ennexOS.sunnyportal.com). Both
systems differ in their supported functions. With an existing user account, you can log into both
portals as well as into Sunny Design (system planning software from SMA).
In a Sunny Portal system, up to four inverters with Webconnect function can be displayed together.
A communication product (e.g. SMA Data Manager) is required for systems with more than four
inverters.

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3 Product Overview SMA Solar Technology AG

The system must be registered in the classic Sunny Portal if the inverter is integrated into a local
network and connected to the Internet via this network. With this connection, you have the
possibility to view the data online in real time.
If the inverter is connected to the Internet via the cellular network, you must register the system in
Sunny Portal powered by ennexOS. The communication with the inverters is optimized with regard
to the data volume and availability of the inverter. No data can be viewed in real time. Note that
the inverter must be equipped with a firmware version ≥ 2.04.88.R for connection via the cellular
network.
WLAN
The product is equipped with a WLAN interface as standard. The inverter is delivered with the
WLAN interface activated as standard. If you do not want to use WLAN, you can deactivate the
WLAN interface.
In addition, the product has a WPS function. The WPS function is for automatically connecting the
product to a network (e.g. via router) and establish a direct connection between the product and
an end device.
Expanding the radio range in the WLAN network
In order to expand the radio range of the inverter in the WLAN network, you can install the
Antenna Extension Kit accessory set in the inverter.
Modbus
The product is equipped with a Modbus interface. The Modbus interface is deactivated by default
and must be configured as needed.
The Modbus interface of the supported SMA products is designed for industrial use – via SCADA
systems, for example – and has the following tasks:
• Remote query of measured values
• Remote setting of operating parameters
• Setpoint specifications for system control
Module slots
The inverter is standard-equipped with two module slots. The module slots are located on the
communication assembly and allow additional modules to be connected (e.g. SMA Sensor
Module). The modules are available as accessories. The installation of two identical modules is not
permissible.
SMA RS485 Module
The inverters of type "SBx.x-1SP-US-41" can be retrofitted with the SMA RS485 Module.
By installing the SMA RS485 Module, the inverter is able to communicate with the energy meter of
the SMA Revenue Grade Meter Kit.
Class 1 wiring methods are to be used for field wiring connection to the terminals of the
communication interface.

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SMA Solar Technology AG 3 Product Overview

Antenna Extension Kit


Within the WLAN network, the Antenna Extension Kit enables the radio range of the inverter to be
upgraded (Information on assembly and connection see manual of the Antenna Extension Kit). The
Antenna Extension Kit can be retrofitted.
SMA Cellular LTE Modem Kit
The inverter type "SBx.x-1SP-US-41" can be retrofitted with the SMA Cellular LTE Modem Kit. The
inverter type "SBx.x-1TP-US-41" is equipped with SMA Cellular LTE Modem Kit as standard.
The SMA Cellular LTE Modem Kit allows the direct data transmission between the inverter and the
internet portal Sunny Portal via the cellular network as an alternative to data transmission via
Ethernet or WLAN. In addition, the SMA Cellular LTE Modem Kit enables the communication
between the inverter and the energy meter.
The SMA Cellular LTE Modem Kit transmits up to four times a day a limited amount of data to
Sunny Portal. The standard term of the mobile data plan for the SMA Cellular LTE Modem Kit is five
years. All costs are covered within the term. No additional costs will be incurred. You have the
possibility to extend the term of the mobile data plan. For this purpose, contact SMA Solar
Technology AG. By using the SMA Cellular LTE Modem Kits, a local network connection is not
absolutely necessary. However, it is recommended to be able to view all information regarding the
system in Sunny Portal.
Energy meters in accordance with ANSI C12.20
The inverter type "SBx.x-1SP-US-41" can be retrofitted with the SMA Revenue Grade Meter Kit that
in accordance with ANSI C12.20 includes an energy meter. The inverter must be equipped either
with the SMA Cellular LTE Modem Kit or SMA RS485 Module to operate the SMA Revenue Grade
Meter Kit. The inverter type "SBx.x-1TP-US-41" is equipped with an energy meter as standard.
The energy meter fulfills the accuracy class 0.5 in accordance with ANSI C12.20. The energy
meter is a so called PV production meter intended to measure the generated energy of the inverter.
The measured values of the energy meter can be used for billing purposes.
Grid Management Services
The inverter is a grid support interactive inverter.
The inverter was tested in accordance with the UL 1741 SA (2016-09-07) to be compliant with the
source requirements documents of the states available at the time. For connecting the inverter to the
utility grid, no additional grid monitoring equipment is necessary. A description of the tested
functions and instructions on the activation and setting of functions can be found in the technical
information "Grid Support Utility Interactive Inverters" at www.SMA-Solar.com.
PV Rapid Shutdown Equipment
The inverter is listed as PV Rapid Shutdown Equipment (PVRSE) according to UL 1741.
All DC inputs and AC outputs of this product comply with photovoltaic rapid shutdown requirements
for controlled conductors outside the array.

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3 Product Overview SMA Solar Technology AG

A complete PV Rapid Shutdown System consists of the inverter, PV array disconnect switches, and a
Rapid Shutdown initiation device. The Rapid Shutdown initiation device serves to initiate a rapid
shutdown. The PV Rapid Shutdown System must limit the DC conductors to < 30 V within
30 seconds.

NOTICE - The inverter's Rapid Shutdown function is initiated by disconnecting the inverter from the
AC grid voltage, for example, by opening the main PV system AC disconnect. The AC disconnect
that serves as the Rapid Shutdown initiation device must be readily accessible and clearly marked
in accordance with National Electrical Code®. The Rapid Shutdown status of the PV system will be
indicated by the On/Off (Closed/Open) position of this AC disconnect. The Off (Open) position
indicates that a rapid shutdown has been initiated.
If PV array disconnect switches compliant with the SunSpec communication signal for Rapid
Shutdown systems are installed, the inverter can transmit a SunSpec-compliant "permission to
operate" signal to them via its DC input conductors. When a rapid shutdown is initiated, the inverter
will stop transmitting the SunSpec signal. When the SunSpec signal is not being received, the PV
array disconnect switches are responsible for reducing line voltages within the PV array in
accordance with National Electrical Code®. In the event of a rapid shutdown via the SunSpec
communication signal, it is important that all PV modules connected to the inverter are always
equipped with SunSpec-compliant PV array disconnect switches, otherwise the inverter cannot start
feed-in operation. The sum of the standby voltages of all PV array disconnect switches of a string
must be < 30 V to ensure safe discharging of the DC lines. In addition, the recommended total
length of all DC lines of a string should not exceed 300 m (1000 ft). The total length defines the
length of the entire string wiring including the connection cable of the PV module switch in the string
(measured from the positive DC terminal to the negative DC terminal of the inverter).
A PV Rapid Shutdown system can also be installed using PV array disconnect switches initiated in
case of power failures or other means. In these cases, it must be ensured that the PV system Rapid
Shutdown initiation device initiates a rapid shutdown of the PV array devices at the same time that
the inverter is disconnected from grid voltage.
The PV array disconnect switches must disconnect the PV array from the inverter within a maximum
of 15 seconds after Rapid Shutdown initiation.
The inverter is capable of grid support operation where in case of a power failure or by activating
the AC disconnect, the inverter remains connected to the utility grid for a defined ride-through time
and waits for voltage recovery. If grid voltage does not recover within the defined ride-through
time, the inverter disconnects from the grid and a rapid shutdown is initiated.
The Rapid Shutdown function is disabled by default. The Rapid Shutdown function should only be
enabled when PV array disconnect switches have been installed within the PV array or between the
PV array and the inverter. The Rapid Shutdown function can be enabled during or after inverter
commissioning via the user interface by selecting the operating mode suitable for the PV array
disconnect switches. If the Rapid Shutdown function is enabled and no PV array disconnect
switches are installed, the inverter cannot discharge the connected DC input conductors during a
rapid shutdown. As a result, the inverter can be damaged.
WARNING - THIS PV RAPID SHUTDOWN EQUIPMENT DOES NOT PERFORM ALL OF THE
FUNCTIONS OF A COMPLETE PV RAPID SHUTDOWN SYSTEM. THIS PV RAPID SHUTDOWN
EQUIPMENT MUST BE INSTALLED WITH OTHER EQUIPMENT TO FORM A COMPLETE PV
RAPID SHUTDOWN SYSTEM THAT MEETS THE REQUIREMENTS OF NEC (NFPA 70) FOR

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CONTROLLED CONDUCTORS OUTSIDE THE ARRAY. OTHER EQUIPMENT INSTALLED IN OR


ON THIS PV SYSTEM MAY ADVERSLY AFFECT THE OPERATION OF THE PV RAPID SHUTDOWN
SYSTEM. IT IS THE RESPONSIBILITY OF THE INSTALLER TO ENSURE THAT THE COMPLETED PV
SYSTEM MEETS THE RAPID SHUT DOWN FUNCTIONAL REQUIREMENTS. THIS EQUIPMENT
MUST BE INSTALLED ACCORDING TO THE MANUFACTURER’S INSTALLATION MANUAL.
Parallel Operation of the DC Inputs A and B
The DC inputs A and B of the inverter can be operated in parallel and up to three strings can be
connected to it in parallel. As a result, as opposed to normal operation, up to three strings can be
connected directly to inverters with two DC inputs and up to four strings to inverters with three DC
inputs. The inverter automatically detects the parallel operation of the DC inputs A and B.
Secure power supply operation
You can connect an external outlet and a switch to the inverter in order to enable the outlet. In case
of a grid failure, the outlet supplies a load with current from the PV system. When the outlet is
enabled via the switch, the load is supplied with current from the PV system. The inverter
automatically regulates the energy supply of the outlet depending on the solar irradiation on the PV
system. When the outlet is enabled and a load is supplied with current from the PV system, the
inverter is disconnected from the utility grid and does not feed into the utility grid.
If the available accessory communication set for TS4-R module technology components
(SMA Rooftop Communication Kit) is installed in the inverter, the secure power supply operation is
no longer available. The Rooftop Communication Kit supports the Rapid Shutdown function. The AC
circuit breaker in the system is simultaneously the Rapid Shutdown Initiator. In the event of a grid
failure or when operating the Rapid Shutdown initiator, the inverter is also disconnected from
voltage sources on the DC side. Thus the supply of the outlet for secure power supply operation
can no longer be guaranteed.
No secure power supply operation when using PV array disconnect switch
as per the SunSpec interoperability specification
The secure power supply operation is not available if the Rapid Shutdown function of the
inverter is enabled and the PV array disconnect switches are used in accordance with the
SunSpec Interoperability Specification.

Do not connect loads that require a stable electricity supply to the outlet for
secure power supply operation.
Secure power supply operation must not be used for loads that require a stable electricity
supply. The power available during secure power supply operation depends on the solar
irradiation on the PV system. Therefore, power output can fluctuate considerably depending
on the weather or may not be available at all.
• Do not connect loads to the outlet for secure power supply operation if they are
dependent on a stable electricity supply for reliable operation.
Multifunction Relay
The inverter is equipped with a multifunction relay as standard. The multifunction relay is an
interface that can be configured for the operating mode used by a particular system.

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String-failure detection
The self-learning string failure detection identifies to which of the three inverter DC inputs the strings
are connected. The self-learning string failure detection identifies if the connected string is
inoperable and is no longer contributing to the energy yield (e.g. due to damages such as a cable
break) and monitors the input to which the defective string is connected. If the error persists, an
event will be reported at the latest one day after the detection of the defective string. This prevents
partial failures of the PV array from being undetected for a long time and which will result in yield
losses. The self-learning string failure detections automatically identifies if a string has been repaired
and resets the event. If the defective string should no longer be connected, the event must be reset
manually.
Arc-Fault Circuit Interrupter (AFCI)
In accordance with the National Electrical Code®, the inverter has a system for DC arc fault
detection and interruption. The arc-fault circuit interrupter is listed in accordance with UL 1699B
Ed. 1. A detected electric arc causes the inverter to interrupt feed-in operation for a short time and
to resume the feed-in operation automatically. If the installation conditions allow it, you can
deactivate the arc-fault circuit interrupter.
SMA Smart Connected
SMA Smart Connected is the free monitoring of the inverter via the SMA Sunny Portal. Thanks to
SMA Smart Connected, the PV system operator and qualified person will be informed automatically
and proactively about inverter events that occur.
SMA Smart Connected is activated during registration in Sunny Portal. In order to use SMA Smart
Connected, it is necessary that the inverter is permanently connected to Sunny Portal and the data
of the PV system operator and qualified person is stored in Sunny Portal and up-to-date.

3.4 LED Signals


The LEDs indicate the operating state of the inverter.
LED signal Explanation
The green LED is flashing Waiting for feed-in conditions
(two seconds on and The conditions for feed-in operation are not yet met. As soon as the
two seconds off) conditions are met, the inverter will start feed-in operation.
The green LED is flashing Secure power supply operation
(1.5 s on and 0.5 s off) The secure power supply operation is enabled and the inverter sup-
plies the outlet with current from the PV system.
The green LED flashes Update of central processing unit
quickly The central processing unit of the inverter is being updated.
The green LED is glowing Feed-in operation
The inverter feeds in with a power of at least 90%.

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LED signal Explanation


The green LED is pulsing Feed-in operation
The inverter is equipped with a dynamic power display via the green
LED. Depending on the power, the green LED pulses fast or slow. If
necessary, you can switch off the dynamic power display via the
green LED.
The green LED is off The inverter is not feeding into the utility grid.
The red LED is glowing Event occurred
In addition to the glowing red LED, the display indicates the follow-
ing information about the event:
• Event type
• Event number
• Date and time at which the event occurred
The blue LED flashes slowly Communication connection is being established
for approx. one minute The inverter is establishing a connection to a local network or is es-
tablishing a direct connection to an end device via Ethernet (e.g.
computer, tablet PC or smartphone).
The blue LED flashes quickly WPS active
for approx. two minutes The WPS function is active.
(0.25 s on and 0.25 s off).
The blue LED is glowing Communication active
There is an active connection with a local network or there is a di-
rect connection with an end device via Ethernet (e.g. computer,
tablet PC or smartphone).

3.5 Display messages


Display message Explanation
Package Installed firmware version and configured country data set
Ser Product serial number
HW Hardware version of the product
FW-HP Firmware version of the central processing unit
FW-KP Firmware version of the communication processor
Ethcom A Status of the network port A
Ethcom B Status of the network port B
E-IP Ethernet IP address of the product
SMsk Subnet mask of the product
GW Gateway address of the product

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Display message Explanation


DNS IP address of the domain name server
Wlancom Status of the WLAN connection
W-IP WLAN IP address of the product
DC A Status of the DC input A
DC B Status of the DC input B
DC C Status of the DC input C
AC12 Voltage / current between the line conductors L1 and L2
AC13 Voltage / current between the line conductors L1 and L3
AC23 Voltage / current between the line conductors L2 and L3
SPS-mode active The secure power supply operation is enabled.
P: Overload Overload at the input for secure power supply operation
Update status Firmware update information
Error An event has occurred.
P Instantaneous output power
E-Total Total produced energy
Pmax Maximum output power
cos φ Displacement power factor
Update file(s) found New firmware version available
Update progress Update is being performed

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4 Operation
4.1 Activating and Operating the Display
You can activate and operate the display by tapping on the enclosure lid of the Connection Unit.

Procedure:
1. Activate the display. Tap on the enclosure lid of the Connection Unit once.
☑ The backlight is switched on.
2. To move to the next message, tap on the enclosure lid of the Connection Unit once.

4.2 Establishing a connection to the user interface


4.2.1 Establishing a Direct Connection via Ethernet
Requirements:
☐ The product must be commissioned.
☐ An end device (e.g. computer) with an Ethernet interface must be available.
☐ The product must be connected directly to the end device.
☐ The respective latest version of one of the following web browsers must be installed: Chrome,
Edge, Firefox, Internet Explorer or Safari.
☐ The SMA Grid Guard code of the Installer must be available for the changing of grid-relevant
settings after completion of the first ten feed-in hours or installation assistant (see "Application
for SMA Grid Guard Code" at www.SMA-Solar.com).
IP address of the inverter
• Standard inverter IP address for direct connection via Ethernet: 169.254.12.3

Procedure:
1. Tap on the enclosure lid of the Connection Unit and continue to switch up to the message E-IP:
169.254.xxx.xxx.
2. Read off the displayed IP address for the direct connection via Ethernet and either remember it
or write it down.
3. Open the web browser of your device, enter the IP address in the address line of the web
browser and press the enter key.
4. Web browser signals a security vulnerability
After the IP address has been confirmed by pressing the enter key, a message might
appear indicating that the connection to the user interface of the inverter is not secure.
SMA Solar Technology AG guarantees that calling up the user interface is secure.
• Continue loading the user interface.
☑ The login page of the user interface opens.

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4.2.2 Establishing a direct connection via WLAN


Requirements:
☐ The product must be commissioned.
☐ An end device (e.g. computer, tablet PC or smartphone) must be available.
☐ The respective latest version of one of the following web browsers must be installed: Chrome,
Edge, Firefox, Internet Explorer or Safari.
☐ JavaScript must be enabled in the web browser of the end device.
☐ The SMA Grid Guard code of the Installer must be available for the changing of grid-relevant
settings after completion of the first ten feed-in hours or installation assistant (see "Application
for SMA Grid Guard Code" at www.SMA-Solar.com).
SSID, IP address and necessary passwords
• SSID in WLAN: SMA[serial number] (e.g. SMA0123456789)
• Standard WLAN password (usable until completion of the configuration by means of the
installation assistant or prior to the end of the first ten feed-in hours): SMA12345
• Device-specific WLAN password (usable after initial configuration and completion of the
first ten feed-in hours): see WPA2-PSK on the type label of the inverter or on the back of
the manual included in the delivery
• Standard IP address for a direct connection via WLAN outside of a local network:
192.168.12.3

Importing and exporting files with end devices having an iOS operating
system is not possible.
For technical reasons, importing and exporting files (e.g. importing an inverter configuration,
saving the current inverter configuration or exporting events and parameters) is not possible
with mobile end devices having an iOS operating system.
• Use an end device that does not have an iOS operating system for importing and
exporting files.
The procedure can be different depending on the end devices. If the procedure described does not
apply to your end device, establish the direct connection via WLAN as described in the manual of
your end device.

Procedure:
1. If your end device has a WPS function:
• Activate the WPS function on the inverter. To do this, tap twice on the enclosure lid of the
Connection Unit.
☑ The blue LED flashes quickly for approx. two minutes. The WPS function is active
during this time.
• Activate the WPS on your end device.
☑ The connection with your end device will be established automatically. It can take
up to 20 seconds for this connection to be established.
2. If your end device does not have a WPS function:

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• Search for WLAN networks with your end device.


• Select the SSID of the inverter SMA[serial number] in the list with the found WLAN
networks.
• Enter the inverter WLAN password. Within the first ten feed-in hours and prior to
completing the configuration by means of the installation assistant, you must use the
standard WLAN password SMA12345. After the first ten feed-in hours or after
completing the configuration by means of the installation assistant, you must use the
device-specific WLAN password (WPA2-PSK) of the inverter. You find the WLAN
password (WPA2-PSK) on the type label.
3. Enter the IP address 192.168.12.3 or, if your device supports mDNS services, SMA[serial
number].local or https://SMA[serial number] in the address bar of the web browser and
press the enter key.
4. Web browser signals a security vulnerability
After the IP address has been confirmed by pressing the enter key, a message might
appear indicating that the connection to the user interface of the inverter is not secure.
SMA Solar Technology AG guarantees that calling up the user interface is secure.
• Continue loading the user interface.
☑ The login page of the user interface opens.

4.2.3 Establishing a Connection via Ethernet in the local


network
New IP address for connecting with a local network
If the product is connected to a local network (e.g. via a router), the product will receive a new
IP address. Depending on the type of configuration, the new IP address will be assigned
automatically by the DHCP server (router) or manually by you. Upon completion of the
configuration, the product can only be reached via the following access addresses:
• Generally applicable access address: IP address manually assigned or assigned by the
DHCP server (router) (identification via network scanner software or network
configuration of the router).
• Access address for Apple and Linux systems: SMA[serial number].local (e.g.
SMA0123456789.local)
• Access address for Windows and Android systems: https://SMA[serial number] (e.g.
https://SMA0123456789)

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Requirements:
☐ The product must be connected to the local network via a network cable (e.g. via a router).
☐ The product must be integrated into the local network. Tip: There are various methods of
integrating the product into the local network with the aid of the installation assistant.
☐ An end device (e.g. computer, tablet PC or smartphone) must be available.
☐ The end device must be in the same local network as the product.
☐ The respective latest version of one of the following web browsers must be installed: Chrome,
Edge, Firefox, Internet Explorer or Safari.
☐ The SMA Grid Guard code of the Installer must be available for the changing of grid-relevant
settings after completion of the first ten feed-in hours or installation assistant (see "Application
for SMA Grid Guard Code" at www.SMA-Solar.com).

Procedure:
1. Open the web browser of your end device, enter the IP address of the inverter in the address
line of the web browser and press the enter key.
2. Web browser signals a security vulnerability
After the IP address has been confirmed by pressing the enter key, a message might
appear indicating that the connection to the user interface of the inverter is not secure.
SMA Solar Technology AG guarantees that calling up the user interface is secure.
• Continue loading the user interface.
☑ The login page of the user interface opens.

4.2.4 Establishing a Connection via WLAN in the Local Network


New IP address for connecting with a local network
If the product is connected to a local network (e.g. via a router), the product will receive a new
IP address. Depending on the type of configuration, the new IP address will be assigned
automatically by the DHCP server (router) or manually by you. Upon completion of the
configuration, the product can only be reached via the following access addresses:
• Generally applicable access address: IP address manually assigned or assigned by the
DHCP server (router) (identification via network scanner software or network
configuration of the router).
• Access address for Apple and Linux systems: SMA[serial number].local (e.g.
SMA0123456789.local)
• Access address for Windows and Android systems: https://SMA[serial number] (e.g.
https://SMA0123456789)

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Requirements:
☐ The product must be commissioned.
☐ The product must be integrated into the local network. Tip: There are various methods of
integrating the product into the local network with the aid of the installation assistant.
☐ An end device (e.g. computer, tablet PC or smartphone) must be available.
☐ The end device must be in the same local network as the product.
☐ The respective latest version of one of the following web browsers must be installed: Chrome,
Edge, Firefox, Internet Explorer or Safari.
☐ The SMA Grid Guard code of the Installer must be available for the changing of grid-relevant
settings after completion of the first ten feed-in hours or installation assistant (see "Application
for SMA Grid Guard Code" at www.SMA-Solar.com).
Importing and exporting files with end devices having an iOS operating
system is not possible.
For technical reasons, importing and exporting files (e.g. importing an inverter configuration,
saving the current inverter configuration or exporting events and parameters) is not possible
with mobile end devices having an iOS operating system.
• Use an end device that does not have an iOS operating system for importing and
exporting files.

Procedure:
1. Enter the IP address of the inverter in the address bar of the web browser.
2. Web browser signals a security vulnerability
After the IP address has been confirmed by pressing the enter key, a message might
appear indicating that the connection to the user interface of the inverter is not secure.
SMA Solar Technology AG guarantees that calling up the user interface is secure.
• Continue loading the user interface.
☑ The login page of the user interface opens.

4.3 Logging In and Out of the User Interface


After a connection to the user interface of the inverter has been established, the login page opens.
Log onto the user interface as described below.
Usage of cookies
For the correct display of the user interface, cookies are required. The cookies are used for
convenience only. By using this user interface you agree to the placement of cookies.
Log in as Installer or User for the First Time
Procedure:
1. In the drop-down list Language, select the desired language.
2. In the User group drop-down list, select the entry Installer or User.
3. In the New password field, enter a new password for the selected user group.

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4. In the Repeat password field, enter the new password again.


5. Select Login.
☑ The Configuring the Inverter page opens.
Log in as the User or Installer
1. In the drop-down list Language, select the desired language.
2. In the User group drop-down list, select the entry Installer or User.
3. Enter the password in the field Password.
4. Select Login.
☑ The start page of the user interface opens.
Log Out as the User or Installer
1. On the right-hand side of the menu bar, select the menu User Settings.
2. In the subsequent context menu, select [Logout].
☑ The login page of the user interface opens. The logout was successful.

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4.4 Start Page Design of the User Interface


A B C

Figure 2: Design of the user interface's start page (example)

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Posi- Designation Description


tion
A Menu Provides the following functions:
• Home
Opens the user interface homepage
• Instantaneous values
Current measured values of the inverter
• Device Parameters
The various operating parameters of the inverter can be viewed and
configured here depending on the user group.
• Events
All events that have occurred in the selected time period are
displayed here. The event types are Information, Warning and
Error. Currently existing events of the types Error and Warning
will be additionally displayed in the Device status viewlet.
However, only the higher-priority event is displayed. If, for example,
there is a Warning and an Error present at the same time, only the
Error will be displayed.
• Device configuration
Various settings for the inverter can be made here. The selection
available is dependent on which user group you are logged in as
and the operating system of the device with which the user interface
has been called up.
• Data
You will find all data that is saved in the internal memory of the
inverter or on an external storage medium on this page.
B User settings Provides the following functions, depending on the user group logged in:
• Starting the installation assistant
• SMA Grid Guard login
• Logout
C Help Provides the following functions:
• Displaying information on Open Source licenses used
• Link to the website of SMA Solar Technology AG

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Posi- Designation Description


tion
D Status bar Displays the following information:
• Inverter serial number
• Inverter firmware version
• IP address of the inverter within the local network and/or IP address
of the inverter during WLAN connection
• With WLAN connection: Signal strength of WLAN connection
• User group logged in
• Date and device time of the inverter
E Current Temporal progression of the PV power and the power consumption of the
power and household over the selected time period. Please note, the power con-
current con- sumption will only be displayed if an energy meter is installed in the PV
sumption system.
F Status dis- The various areas display information on the current status of the PV sys-
play tem.
• Device status
Displays whether the inverter is currently in a fault-free operating
state or whether there is an Error or Warning present.
• Current power
Displays the power currently being generated by the inverter.
• Current consumption
Displays the current consumption of the household if an energy
meter is installed in the PV system.
• Yield
Displays the energy yield of the inverter.
• Consumption
Displays the energy consumption of the household if an energy
meter is installed in the PV system.
• Feed-in management
Displays whether the inverter is currently limiting its active power.
• Irradiation / wind speed
Depending on the connected sensors, displays the current solar
irradiation and/or wind speed.
• Temperature measurement
Depending on the connected sensors, displays the current
temperature of the PV modules and/or the ambient temperature.

4.5 Displaying and Downloading the Stored Data


If an external storage device is plugged in, you can display and download the stored data.

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Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log into the user interface (see Section 4.3, page 27).
3. Select the menu Data.
4. Select the folder Data.
5. To call up the data, select the respective folder and click on the required file.
6. To download the data, select the data type to be exported in the drop-down list. Then apply
the time filter and select Data export.

4.6 Activating the Smart Inverter Screen


With the Smart Inverter Screen, the most important inverter data is displayed directly on the user
interface login page. To activate the Smart Inverter Screen, proceed as listed in the following.

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log in as Installer or User.
3. Select the menu User Settings (see Section 4.4, page 29) on the start page of the user
interface.
4. Select [Smart Inverter Screen].
☑ The Smart Inverter Screen has been activated.

4.7 Starting the Installation Assistant

The installation assistant leads you step-by-step through the steps necessary for the initial
configuration of the inverter.

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Layout of the installation assistant

C B

Figure 3: Layout of the installation assistant (example)

Position Designation Description


A Configuration steps Overview of the installation assistant steps. The number of
steps depends on the type of device and the additionally
installed modules. The current step is highlighted in blue.
B User information Information about the current configuration step and the
setting options of the configuration step.
C Configuration field You can make settings in this field.

Requirement:
☐ When configuring after completion of the first ten feed-in hours or after exiting the installation
assistant, the SMA Grid Guard code must be available in order to change the grid-relevant
parameters (see "Application for SMA Grid Guard Code" at www.SMA-Solar.com).

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log in as Installer.
3. Select the menu User Settings (see Section 4.4, page 29) on the start page of the user
interface.
4. In the context menu, select [Starting the installation assistant].
☑ The installation assistant will open.

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4.8 Secure power supply operation


4.8.1 Enable secure power supply operation
If an outlet and a switch for secure power supply operation are connected to the inverter, you can
supply a load with current from the PV system in case of a grid failure during the day. If you enable
the secure power supply operation, the inverter supplies loads that are connected to the outlet for
secure power supply operation.
In case of overload, underload or insufficient solar irradiation, the voltage supply of the outlet is
briefly interrupted. The inverter automatically attempts to reestablish the voltage supply 20 seconds
after the interruption. This can lead to inadvertent starting of the load that is connected to the outlet.
Ensure that the load connected to the outlet does not consume too much power. If necessary,
reduce the power consumption of the load.
In case of a grid failure during the night, secure power supply operation is
not possible.
During the night, secure power supply operation cannot be enabled since the PV system does
not produce power that is required to supply the load.
• In case of a grid failure during the night, do not enable secure power supply operation.
• Continue to operate the inverter on the utility grid and wait for restoration of grid
operation.
• In the event of a persistent grid failure, switch to secure power supply operation after
sunrise.

Do not connect loads that require a stable electricity supply to the outlet for
secure power supply operation.
Secure power supply operation must not be used for loads that require a stable electricity
supply. The power available during secure power supply operation depends on the solar
irradiation on the PV system. Therefore, power output can fluctuate considerably depending
on the weather or may not be available at all.
• Do not connect loads to the outlet for secure power supply operation if they are
dependent on a stable electricity supply for reliable operation.

Procedure:
1. If no load is connected to the outlet, connect a load.
2. Turn the switch of the outlet to secure power supply operation.
3. Wait one minute.
☑ The inverter commences secure power supply operation. As soon as the inverter supplies
the outlet with power, the green LED flashes (1.5 s on and 0.5 s off) and the message
SPS-mode active is shown in the display along with the amount of power being
supplied from the inverter to the outlet. In addition, the control light of the outlet for secure
power supply operation glows.

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4. The PV system's output is too low when: the green LED does not flash and no message that the
secure power supply operation mode is enabled appears on the display or the control lamp of
the outlet does not glow. Irradiation on the PV system is probably too low or the connected
load requires more power than currently available. Carry out the following measures:
• Ensure that the outlet's switch is set to secure power supply operation.
• If irradiation is too low, wait for it to increase.
• Connect a load with lower power consumption to the outlet.
5. If no voltage can be measured at the outlet, ensure that the switch of the outlet is set to secure
power supply operation, and that the switch, outlet and control light for secure power supply
operation are correctly connected.

4.8.2 Disable secure power supply operation


1. If necessary, disconnect the load from the outlet.
2. Turn the switch of the outlet to grid operation.
☑ Grid operation is activated.
3. Switch on the circuit breaker of the PV system.
☑ The inverter connects to the utility grid and starts feed-in operation.

4.9 Activate WPS Function


The WPS function can be used for different purposes:
• Automatic connection to a network (e.g. via router)
• Direct connection between the product and an end device
Depending on the intended application of the WPS function, the procedure for activation will vary.
Activating WPS function for automatic connection to a network
Requirements:
☐ WLAN must be activated in the product.
☐ WPS must be activated on the router.

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log in as Installer.
3. Start the installation assistant (see Section 4.7, page 32).
4. Select Network configuration.
5. Select WPS for WLAN network button in the WLAN tab.
6. Select Activate WPS.
7. Select Save and next and exit the installation assistant.
☑ The WPS function is activated and the automatic connection to the network can be
established.

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Activating the WPS function for direct connection to the end device.
• Activate the WPS function on the inverter. To do this, tap twice on the enclosure lid of the
Connection Unit.
☑ The blue LED flashes quickly for approx. two minutes. The WPS function is active during
this time.

4.10 Switching WLAN On and Off


The inverter is equipped with an activated WLAN interface as standard. If you do not want to use
WLAN, you can switch the WLAN function off and switch it on again whenever needed. In doing
so, you can switch the WLAN direct connection and the WLAN connection in the local network on
independently of each other.
Switching on the WLAN function only possible via Ethernet connection
If you switch off both the WLAN function for the direct connection and for the connection in
the local network, access to the inverter user interface and therefore reactivation of the WLAN
interface is only possible via an Ethernet connection.
The basic procedure for changing operating parameters is explained in another section (see
Section 4.13 "Changing Operating Parameters", page 37).
Switching WLAN Off
If you would like to switch the WLAN function off completely, you must switch off both the direct
connection and the connection in the local network.

Procedure:
• To switch off the direct connection in the parameter group PV system communication >
WLAN, select the parameter Soft-access-point is turned on and set this to No.
• To switch off the connection in the local network in the parameter group PV system
communication > WLAN, select the parameter WLAN is turned on and set this to No.
Switching WLAN On
If you have switched the WLAN function for direct connection or for connection in the local network
off, you can switch the WLAN function back on in accordance with the following procedure.

Requirement:
☐ If the WLAN function was previously switched off completely, the inverter must be connected
to a computer or router via Ethernet.

Procedure:
• To switch on the WLAN direct connection, in the parameter group PV system
communication > WLAN, select the parameter Soft-access-point is turned on and set this
to Yes.
• To switch on the WLAN connection in the local network, in the parameter group System
communication > WLAN, select the parameter WLAN is turned on and set this to Yes.

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4.11 Switching the Dynamic Power Display Off


As standard, the inverter signals its power dynamically via the pulsing of the green LED. When
doing so, the LED flashes on and off uniformly or is permanently lit at full power. The various
gradations are related here to the set active power limit of the inverter. If this display is not desired,
switch this function off in accordance with the following procedure. Once this has been done, the
green LED is lit permanently to signalize feed-in operation.
The basic procedure for changing operating parameters is explained in another section (see
Section 4.13 "Changing Operating Parameters", page 37).

Procedure:
• In the parameter group Device > Operation, select the parameter Dynamic power
display via green LED and set this to Off.

4.12 Changing the Password


The password for the inverter can be changed for both user groups. Furthermore, the user group
Installer can change the password for the user group User as well as its own password.
PV systems registered in a communication product
With PV systems that are registered in a communication product (e.g. Sunny Portal,
Cluster Controller), you can also assign a new password for the user group Installer via the
communication product. The password for the user group Installer is also the system
password. If you assign a password for the user group Installer via the user interface of the
inverter that does not correspond to the system password in the communication product, the
inverter can no longer be reached by the communication product.
• Ensure that the password for the user group Installer is the same as the system password
in the communication product.

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log into the user interface (see Section 4.3, page 27).
3. Call up the menu Device Parameters.
4. Select [Edit parameters].
5. In the parameter group User Rights > Access Control change the password of the desired
user group.
6. Select [Save all] to save the changes.

4.13 Changing Operating Parameters


The operating parameters of the inverter are set to certain values by default. You can change the
operating parameters to optimize the performance of the inverter.

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This section describes the basic procedure for changing operating parameters. Always change
operating parameters as described in this section. Some function-sensitive parameters can only be
viewed by qualified persons and can only be changed by qualified persons by entering the
personal SMA Grid Guard code.
No configuration via Sunny Explorer
Sunny Explorer does not support the configuration of inverters with their own user interface.
The inverter can be detected via Sunny Explorer, however it is expressly not recommended to
use Sunny Explorer to configure this inverter. SMA Solar Technology AG does not accept
liability for missing or incorrect data and possibly resulting yield losses.
• Use the user interface for the configuration of the inverter.

Requirements:
☐ Changes to grid-relevant parameters must be approved by the responsible grid operator.
☐ Changes to grid-relevant parameters must be approved by the responsible grid operator.

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log into the user interface (see Section 4.3, page 27).
3. Call up the menu Device Parameters.
4. Select [Edit parameters].
5. Log in using the SMA Grid Guard code to change those parameters designated by a lock
(only for installers):
• Select the menu User Settings (see Section 4.4, page 29).
• In the subsequent context menu, select [SMA Grid Guard login].
• Enter the SMA Grid Guard code and select [Login].
6. Expand the parameter group that contains the parameter which is to be configured.
7. Change the desired parameters.
8. Select [Save all] to save the changes.
☑ The inverter parameters are set.

4.14 Configuring the Country Data Set

As standard, the inverter is meant for connection to a utility grid with a 208 V wye connection or a
240 V split-phase system, and the associated country data set UL1741/2016/120 is factory-set.
If the default country data set does not correspond with the grid configuration, the country data set
can be adapted to the connected grid configuration.

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The basic procedure for changing operating parameters is explained in another section (see
Section 4.13 "Changing Operating Parameters", page 37).
Grid configuration Configurable country data sets
208 V delta connection UL 1741: UL1741/2016/208
CA Rule 21:
HECO_OHM Rule 14H SRD 1.1: HECO_OHM
Rule 14H SRD 1.1 / 208 L-L
ISO-NE: NE-ISO / 208 L-L
208 V wye connection UL 1741: UL1741/2016/120
CA Rule 21: CA Rule 21 / 120 L-N-L
HECO_OHM Rule 14H SRD 1.1: HECO_OHM
Rule 14H SRD 1.1 / 120 L-N-L
ISO-NE: NE-ISO / 120 L-N-L
240 V delta connection UL 1741: UL1741/2016/240
CA Rule 21: CA Rule 21 / 240 L-L
HECO_OHM Rule 14H SRD 1.1: HECO_OHM
Rule 14H SRD 1.1 / 240 L-L
ISO-NE: NE-ISO / 240 L-L
240 V split-phase system UL1741/2016/120
CA Rule 21: CA Rule 21 / 120 L-N-L
HECO_OHM Rule 14H SRD 1.1: HECO_OHM
Rule 14H SRD 1.1 / 120 L-N-L
ISO-NE: NE-ISO / 120 L-N-L
Stand-alone grid Island Mode 50Hz / Island Mode 60Hz

Procedure:
• Select the parameter Set country standard and set the required country data set.

4.15 Configuring the Rapid Shutdown Function

The Rapid Shutdown function of the inverter must be enabled if the PV modules or PV strings are
equipped with an additional DC disconnection unit that disconnects the PV array from the inverter.
You can enable the Rapid Shutdown function by selecting one of three available operating modes
in accordance with the DC disconnection unit used. If you do not want to use the Rapid Shutdown
function, you can disable it.

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Explanation of operating modes:


Operating mode Explanation
On For using an additional DC disconnection unit independent of the inverter
between the inverter and PV generator that disconnects the generator.
SunSpec Shutdown For using PV array disconnect switch as per the SunSpec interoperability
specification.
Off The Rapid Shutdown function is disabled.
TS4 Shutdown When using TS4 module technology TS4-R-F devices are excluded. With
TS4-R-F, SunSpec Shutdown must be selected.

No secure power supply operation when using PV array disconnect switch


as per the SunSpec interoperability specification
The secure power supply operation is not available if the Rapid Shutdown function of the
inverter is enabled and the PV array disconnect switches are used in accordance with the
SunSpec Interoperability Specification.

Procedure:
1. Open the user interface (see Section 4.2, page 23).
2. Log into the user interface as an Installer.
3. On the right-hand side of the menu bar, select the menu User Settings (see Section 4.4 "Start
Page Design of the User Interface", page 29).
4. In the context menu, select [Starting the installation assistant].
5. Select [Save and next] until you reach the Safety functions step.
6. Configure the Rapid Shutdown function according to the DC disconnection unit used.

4.16 Changing the Operating Mode of the Multifunction


Relay

The default operating mode of the multifunction relay is Fault indication (FltInd) . If you decide to
use another operating mode and have established the correct electrical connection for this
operating mode and the associated connection variant, you will have to change the operating
mode of the multifunction relay and make other settings, if necessary.
The basic procedure for changing operating parameters is explained in another section (see
Section 4.13 "Changing Operating Parameters", page 37).

Procedure:
1. Call up the menu Device Parameters.
2. Select [Edit parameters].
3. In the parameter group Device > Multifunction relay > Operating mode select the
parameter Operating mode of multifunction relay or Mlt.OpMode and set the desired
operating mode.

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4. Once you have set the operating mode Self-consumption or SelfCsmp, you can configure
other settings:
• In the parameter group Device > Multifunction relay > Self-consumption >
Minimum On power select the parameter Minimum On power for MFR self-
consumption or Mlt.MinOnPwr and set the desired value. This will configure the
power threshold from which a load is to be activated.
• In the parameter group Device > Multifunction relay > Self-consumption >
Minimum power On time select the parameter Minimum power On time, MFR self-
consumption or Mlt.MinOnPwrTmm and set the desired value. This will configure the
minimum time for which the power must have exceeded the minimum switch-on power
threshold in order to trip activation of the load.
• In the parameter group Device > Multifunction relay > Self-consumption >
Minimum On power select the parameter Minimum On time for MFR self-
consumption or Mlt.MinOnTmm and set the desired value. This will configure the
minimum time for which the load remains activated.
5. If you have set the operating mode Control via communication or ComCtl, in the
parameter group Device > Multifunction relay > Control via communication > Status
select the parameter Status of MFR with control via communication or Mlt.ComCtl.Sw
and set the desired value. This determines whether the multifunction relay can be controlled via
a communication product.
6. If you have set the operating mode Battery bank or BatCha, make further settings:
• In the parameter group Device > Multifunction relay > Battery bank > Minimum On
power select the parameter Minimum On power for MFR battery bank or
Mlt.BatCha.Pwr and set the desired value. This will configure the power threshold from
which the battery is to be charged.
• In the parameter group Device > Multifunction relay > Battery bank > Minimum
time before reconnection select the parameter Minimum time before reconnection
of MFR battery bank or Mlt.BatCha.Tmm and set the desired value. This will
configure the minimum time which must elapse after charging the battery before the
battery can be charged again.
7. Select [Save all] to save the changes.

4.17 Configuring the Modbus Function

The Modbus interface is deactivated by default and the communication ports 502 set.
In order to access SMA invertes with SMA Modbus® or SunSpec® Modbus®, the Modbus interface
must be activated. After activating the interface, the communication ports of both IP protocols can
be changed. For information on commissioning and configuration of the Modbus interface, see the
technical information "SMA and SunSpec Modbus® Interface" at www.SMA-Solar.com.
For information on which Modbus registers are supported, see the technical information "Modbus®
parameters and measured values" at www.SMA-Solar.com.

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Data security during activated Modbus interface


If you activate the Modbus interface, there is a risk that unauthorized users may access and
manipulate the data or devices in your PV system.
To ensure data security, take appropriate protective measures such as:
• Set up a firewall
• Close unnecessary network ports.
• Only enable remote access via VPN tunnel.
• Do not set up port forwarding at the communication port in use.
• In order to deactivate the Modbus interface, reset the inverter to the default settings or
deactivate the activated parameter again.

Procedure:
• Activate the Modbus interface and adjust the communication ports if necessary (see the
technical information "SMA and SunSpec Modbus® Interface" at www.SMA-Solar.com).

4.18 Setting SMA OptiTrac Global Peak

For partially shaded PV modules, you should set the interval at which the inverter is to optimize the
MPP of the PV system. If you do not want to use SMA OptiTrac Global Peak feature, you can
deactivate the feature.
The basic procedure for changing operating parameters is explained in another section (see
Section 4.13 "Changing Operating Parameters", page 37).

Procedure:
• In the parameter group DC-side > DC settings > OptiTrac Global Peak, set the parameter
Cycle time of the OptiTrac Global Peak algorithm and set the required time interval. The
ideal time interval is usually six minutes. This value should only be increased if the shading
situation changes extremely slowly.
☑ The inverter optimizes the MPP of the PV system at the predetermined time interval.
• In order to deactivate the SMA OptiTrac Global Peak feature, in the parameter group DC-
side > DC settings > OptiTrac Global Peak, set the parameter OptiTrac Global Peak
switched on to Off.

4.19 Deactivating the Arc-Fault Circuit Interrupter (AFCI)

The basic procedure for changing operating parameters is explained in another section (see
Section 4.13 "Changing Operating Parameters", page 37).

Procedure:
• Select the parameter AFCI switched on or AfciIsOn and set to No.

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4.20 Saving the Configuration in a File


You can save the current configuration of the inverter in a file. You can use this file as a data
backup for this inverter and then import this file into this inverter again or another inverter from the
same type or device family to configure the inverter. When saving, only the device parameters will
be saved, not any passwords.

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log into the user interface (see Section 4.3, page 27).
3. Select the menu Device Configuration.
4. Select [Settings].
5. In the context menu, select [Saving the configuration in a file].
6. Follow the instructions in the dialog.

4.21 Adopting a Configuration from a File

To configure the inverter, you can adopt the configuration from a file. To be able to do this, you
must first save the configuration of another inverter from the same type or device family in a file (see
Section 4.20 "Saving the Configuration in a File", page 43). When saving, only the device
parameters will be adopted, not any passwords.

Requirements:
☐ Changes to grid-relevant parameters must be approved by the responsible grid operator.
☐ The SMA Grid Guard code must be available (see "Application for SMA Grid Guard Code"
at www.SMA-Solar.com).

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log into the user interface as an Installer.
3. Select the menu Device Configuration.
4. Select [Settings].
5. In the context menu, select [Adopting the configuration from a file].
6. Follow the instructions in the dialog.

4.22 Updating the Firmware

If no automatic update is set for the inverter in the communication product (e.g.
SMA Data Manager, Cluster Controller, Sunny Portal) or via the user interface of the inverter, you
have the option of carrying out a manual firmware update.
You have the following options to update the firmware:
• Update the firmware with the existing update file via the user interface of the inverter.

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• Update the firmware with the existing update file via USB flash drive.
• Search and install the firmware via the user interface of the inverter.
Faulty firmware update due to disconnecting the inverter from the utility
grid.
The inverter must be connected to the utility grid during the firmware update. This will ensure a
proper firmware update.
• Do not disconnect the inverter from the utility grid during the firmware update.
Update the firmware with the existing update file via the user interface of the
inverter.
Requirements:
☐ An update file with the desired inverter firmware must be available. The update file is, for
example, available for download on the product page of the inverter at www.SMA-Solar.com.
To download the update file, it is necessary to enter the serial number of the inverter.

Procedure:
1. Activate the user interface (see Section 4.2, page 23).
2. Log into the user interface (see Section 4.3, page 27).
3. Select the menu Device Configuration.
4. In the inverter row, click on the gear icon and select Update firmware.
5. Select [Browse] and select the update file for the inverter.
6. Select Update firmware.
7. Follow the instructions in the dialog.
Update the firmware with the existing update file via USB flash drive.
Requirements:
☐ A USB flash drive with maximum 32 GB and file system FAT32 must be available.

Procedure:
1. Create an "UPDATE" folder on the USB stick.
2. Save the update file with the required firmware in the "UPDATE" folder on the USB flash drive.
The update file is, for example, available for download on the product page of the inverter at
www.SMA-Solar.com. Ensure that only the update file to which the inverter is to be updated
must be stored on the USB flash drive.
3. DANGER
Danger to life due to high voltages
• Disconnect the inverter from any voltage sources and open the enclosure lid of the
Connection Unit (see the inverter installation manual).
4. Insert the USB flash drive in the USB port on the communication assembly.

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5. Commission the inverter (see inverter installation manual).


☑ During start-up phase of the inverter, the desired firmware is being installed. At the same
time, the status of the update is shown in the display: Update status: xxxxxxx
☑ Once the desired firmware has been installed in the inverter, the status successful is
shown in the display.
6. If the message error occurred is shown in the display, perform the firmware update again.
7. DANGER
Danger to life due to high voltages
• Disconnect the inverter from any voltage sources and open the enclosure lid of the
Connection Unit (see the inverter installation manual).
8. Pull the USB flash drive out of the USB port.
9. Commission the inverter (see inverter installation manual).
Search and install the firmware via the user interface of the inverter.
Requirements:
☐ The inverter must be connected to the Internet.

Procedure:
1. Open the user interface (see Section 4.2, page 23).
2. Log into the user interface (see Section 4.3, page 27).
3. Click on [Edit parameters].
4. Go to Device > Update.
5. Select the parameter Check for update and install it and set it to Execute.
6. Click on [Save all].
☑ The firmware is updated in the background.

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5 Cleaning the Inverter


NOTICE
Damage due to cleaning agents
The use of cleaning agents may cause damage to the product and its components.
• Clean the product and all its components only with a cloth moistened with clear water.
• Ensure that the inverter is free of dust, foliage and other dirt.

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6 Troubleshooting
6.1 Forgotten Password
If you have forgotten the password for the inverter, you can unlock the inverter with a Personal
Unlocking Key (PUK). For each inverter, there is one PUK for each user group (User and Installer).
Tip: With PV systems in Sunny Portal, you can also assign a new password via Sunny Portal for the
user group Installer. The password for the user group Installer is the same as the system
password in Sunny Portal.

Procedure:
1. Request PUK (application form available at www.SMA-Solar.com).
2. Activate the user interface (see Section 4.2, page 23).
3. Enter the PUK instead of the password into the field Password.
4. Select Login.
5. Call up the menu Device Parameters.
6. Select [Edit parameters].
7. In the parameter group User Rights > Access Control change the password of the desired
user group.
8. Select [Save all] to save the changes.
PV Systems in Sunny Portal
The password for the user group Installer is also the system password for the PV system in
Sunny Portal. Changing the password of the user group Installer can lead to the inverter no
longer being able to be reached by Sunny Portal.
• Assign the changed password of the user group Installer as the new system password in
Sunny Portal (see the Sunny Portal user manual at www.SMA-Solar.com).

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6.2 Event Messages


Event number Message, cause and corrective measures
101
102
Grid fault
103
The grid voltage or grid impedance at the connection point of the inverter is
105
too high. The inverter has disconnected from the utility grid.
Corrective measures:
• Ensure that the correct country data set has been configured.
• Check whether the grid voltage at the connection point of the inverter is
permanently in the permissible range.
If the grid voltage is outside the permissible range due to local grid
conditions, contact the grid operator. The grid operator must agree with
an adjustment of the voltage at the feed-in point or with a change of the
monitored operating limits.
If the grid voltage is permanently within the permissible range and this
message is still displayed, contact Service.
202
203
Grid fault
205
The utility grid has been disconnected, the AC cable is damaged or the grid
206
voltage at the connection point of the inverter is too low. The inverter has dis-
connected from the utility grid.
Corrective measures:
• Ensure that the circuit breaker is switched on.
• Ensure that the AC cable is not damaged and that it is connected
correctly.
• Ensure that the country data set has been configured correctly.
• Check whether the grid voltage at the connection point of the inverter is
permanently in the permissible range.
If the grid voltage is outside the permissible range due to local grid
conditions, contact the grid operator. The grid operator must agree with
an adjustment of the voltage at the feed-in point or with a change of the
monitored operating limits.
If the grid voltage is permanently within the permissible range and this
message is still displayed, contact Service.

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Event number Message, cause and corrective measures


301

Grid fault
The ten-minute average value of the grid voltage is no longer within the per-
missible range. The grid voltage or grid impedance at the connection point is
too high. The inverter disconnects from the utility grid to maintain power qual-
ity.
Corrective measures:
• During the feed-in operation, check whether the grid voltage at the
connection point of the inverter is permanently in the permissible range.
If the grid voltage is outside the permissible range due to local grid
conditions, contact the grid operator. The grid operator must agree with
an adjustment of the voltage at the feed-in point or with a change of the
monitored operating limits.
If the grid voltage is permanently within the permissible range and this
message is still displayed, contact Service.
401
404
Grid fault
The inverter has disconnected from the utility grid. A stand-alone grid or a very
large change in the power frequency was detected.
Corrective measures:
• Check the grid connection for significant short-term frequency fluctuations.
501

Grid fault
The power frequency is not within the permissible range. The inverter has dis-
connected from the utility grid.
Corrective measures:
• If possible, check the power frequency and observe how often
fluctuations occur.
If fluctuations occur frequently and this message is displayed often,
contact the grid operator and request approval to change the operating
parameters of the inverter.
If the grid operator gives his approval, discuss any changes to the
operating parameters with the Service.

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Event number Message, cause and corrective measures


601

Grid fault
The inverter has detected an excessively high proportion of direct current in
the grid current.
Corrective measures:
• Check the grid connection for direct current.
• If this message is displayed frequently, contact the grid operator and
check whether the monitoring threshold on the inverter can be raised.
701

Frq. not permitted > Check parameter


The power frequency is not within the permissible range. The inverter has dis-
connected from the utility grid.
Corrective measures:
• If possible, check the power frequency and observe how often
fluctuations occur.
If fluctuations occur frequently and this message is displayed often,
contact the grid operator and request approval to change the operating
parameters of the inverter.
If the grid operator gives his approval, discuss any changes to the
operating parameters with the Service.
1001

L/N swapped > Check connection


The connection of L and N is swapped.
Corrective measures:
• Ensure that L and N are correctly connected (see installation manual).
1302

Waiting for grid voltage > Installation failure grid connection > Check
grid and fuses
L or N not connected.
Corrective measures:
• Ensure that L and N are connected (see installation manual).
• Ensure that the AC conductors are not damaged and correctly connected
(see installation manual).
• Ensure that the circuit breaker is switched on.

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Event number Message, cause and corrective measures


1501

Reconnection fault grid


The changed country data set or the value of a parameter you have set does
not correspond to the local requirements. The inverter cannot connect to the
utility grid.
Corrective measures:
• Ensure that the country data set has been configured correctly. To do this,
select the parameter Set country standard and check the value.
3301
3303
Unstable operation
There is not enough power at the DC input of the inverter for stable operation.
The inverter cannot connect to the utility grid.
Corrective measures:
• Ensure that the PV array is designed correctly.
• Ensure that the PV array is not covered by snow or otherwise shaded.
• Ensure that the PV array is free of errors.
3401
3402
DC overvoltage > Disconnect generator
3407
Overvoltage at the DC input. This can destroy the inverter.
This message is signalized additionally by rapid flashing of the LEDs.
Corrective measures:
• Disconnect the inverter from voltage sources immediately (see
installation manual).
• Check whether the DC voltage is below the maximum input voltage of
the inverter. If the DC voltage is below the maximum input voltage of the
inverter, reconnect the terminal block with the connected DC conductors
to the inverter.
• If the DC voltage exceeds the maximum input voltage of the inverter,
ensure that the PV array has been correctly rated or contact the installer
of the PV array.
• If this message is repeated frequently, contact the Service.
3501

Insulation failure > Check generator


The inverter has detected a ground fault in the PV array.
Corrective measures:
• Check the PV system for ground faults.

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Event number Message, cause and corrective measures


3601

High discharge curr. > Check generator


The leakage current of the inverter and the PV array is too high. There is a
ground fault, a residual current or a malfunction.
The inverter interrupts feed-in operation immediately after exceeding a thresh-
old. When the fault is eliminated, the inverter automatically reconnects to the
utility grid.
Corrective measures:
• Check the PV system for ground faults.
3701

Resid.curr.too.high > Check generator


The inverter has detected a residual current due to temporary grounding of the
PV array.
Corrective measures:
• Check the PV system for ground faults.
3801
3802
DC overcurrent > Check generator
3805
Overcurrent at the DC input. The inverter briefly interrupts feed-in operation.
Corrective measures:
• If this message is displayed frequently, ensure that the PV array has been
correctly rated and wired.
3901
3902
Waiting for DC start conditions > Start cond. not met
The feed-in conditions for the utility grid are not yet fulfilled.
Corrective measures:
• Ensure that the PV array is not covered by snow or otherwise shaded.
• Wait for higher irradiation.
• If this message is displayed frequently in the morning, increase the
voltage limit for starting grid feed-in. Change the parameter Critical
voltage to start feed-in.
• If this message is displayed frequently with medium irradiation, ensure
that the PV array is correctly rated.

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Event number Message, cause and corrective measures


4301

Electric arc detected > Check DC generator


The inverter has detected an electric arc. A detected electric arc causes the in-
verter to interrupt feed-in operation for a short time and to resume the feed-in
operation automatically.
Corrective measures:
• Check the PV array.
6512 Minimum operating temperature not reached
The inverter will only recommence grid feed-in once the temperature has
reached at least −25°C.
6701
6702
Communication disturbed
Error in the communication processor, the inverter continues feeding in, how-
ever. The cause must be determined by the Service.
Corrective measures:
• If this message is displayed frequently, contact the Service.
6803

Self-diagnosis > Input A defective


Corrective measures:
• Check whether a string is connected to input A. If a string that once was
connected is not used anymore, the string-failure detection must be reset.
• Contact the Service.
6903

Self-diagnosis > Input B defective


Corrective measures:
• Check whether a string is connected to input B. If a string that once was
connected is not used anymore, the string-failure detection must be reset.
• Contact the Service.
7106 Update file defect.
The update file is defective. The update failed. The inverter continues to feed
in.
7110 No update file found
No new update file was found on the SD memory card. The update failed.
The inverter continues to feed in.
7112 Update file successfully copied

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Event number Message, cause and corrective measures


7113 The memory card is full or write-protected
7303

Update main CPU failed


The cause must be determined by the Service.
Corrective measures:
• Contact the Service.
7324

Wait for update conditions


The testing of the update conditions was not successful. The firmware update
package is not suitable for this inverter.
Corrective measures:
• Retry update.
• Ensure that the selected update file is suitable for this inverter.
• If this message is displayed again, contact the Service.
7331 Update transport started
Update file is being copied.
7332 Update transport successful
Update file was copied successfully to the inverter's internal memory.
7333

Update transport failed


Update file could not be copied to the inverter's internal memory. In the event
of connection with the inverter via WLAN, a poor connection quality can be
the cause.
Corrective measures:
• Retry update.
• For WLAN connection, improve the WLAN connection quality (e.g. via
SMA Antenna Extension Kit) or establish connection with the inverter via
Ethernet.
• If this message is displayed again, contact the Service.
7340 Update communication failed

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Event number Message, cause and corrective measures


7347

Incompatible file
The configuration file is not suitable for this inverter.
Corrective measures:
• Ensure that the selected configuration file is suitable for this inverter.
• Retry import.
7348

Incorrect file format


The configuration file is not of the required format or is damaged.
Corrective measures:
• Ensure that the selected configuration file is of the required format and is
not damaged.
• Retry import.
7350 Transfer of a configuration file has started
The configuration file is being transferred.
7351 Update WLAN
The inverter is updating the WLAN module.
7352

Update of WLAN not successful


The update of the WLAN module failed.
Corrective measures:
• Retry update.
• If this message is displayed again, contact the Service.
7353 Update time zone database
The inverter is updating the time zone database.
7354

Update of time zone database not successful


The update of the time zone database failed.
Corrective measures:
• Retry update.
• If this message is displayed again, contact the Service.
7355 Update WebUI
The inverter is updating the inverter user interface.

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Event number Message, cause and corrective measures


7356

Update of the WebUI not successful


The update of the inverter user interface failed.
Corrective measures:
• Retry update.
• If this message is displayed again, contact the Service.
7619

Communication fault with meter unit > Check communication to meter


The inverter is not receiving any data from the energy meter.
Corrective measures:
• Ensure that the energy meter is correctly integrated into the same network
as the inverter (see energy meter manual).
• For WLAN connection, improve the WLAN connection quality (e.g. via
SMA Antenna Extension Kit) or connect the inverter with the DHCP server
(router) via Ethernet.
8003

Active power limited temperature


The inverter has reduced its power output for more than ten minutes due to ex-
cessive temperature.
Corrective measures:
• Clean the cooling fins on the rear of the enclosure and the air ducts on
the top using a soft brush.
• Ensure that the inverter has sufficient ventilation.
• Ensure that the ambient temperature +45°C (113°F) has not been
exceeded.
• Ensure that the inverter is not exposed to direct solar irradiation.
8206

Electr. arc detected > Please confirm by tapping


The inverter has detected an electric arc and was recommissioned after a dis-
connection. By tapping, you are confirming that you have repaired any possi-
ble damage to PV modules, DC conductors or plugs in the PV system.
Corrective measures:
• Tap on the enclosure lid of the Connection Unit within ten seconds of the
message appearing in order to recommission the inverter.

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Event number Message, cause and corrective measures


8503

Self-diagnosis > Input C defective


Corrective measures:
• Check whether a string is connected to input C. If a string that once was
connected is not used anymore, the string-failure detection must be reset.
• Contact the Service.
8708

Timeout in communication for active power limitation


Communication to the system control absent. Depending on the fall-back set-
ting, either the last received values will be retained or the active power will be
limited to the set percentage value of the inverter nominal power.
Corrective measures:
• Ensure that the connection to the system manager (e.g.
Sunny Home Manager) is intact and that no cables are damaged or that
no plugs have been pulled.
8801 No display
8803 No information can be shown on the display.
9002

SMA Grid Guard code invalid


The SMA Grid Guard code entered is incorrect. The operating parameters are
still protected and cannot be changed.
Corrective measures:
• Enter the correct SMA Grid Guard code.
9003 Grid parameter locked
Changes to the grid parameters are now blocked. In order to be able to make
changes to the grid parameters, from now on you must log in using the SMA
Grid Guard code.
9005

Changing of grid parameters not possible > Ensure DC supply


This error can have the following causes:
• The parameters to be changed are protected.
• The DC voltage at the DC input is not sufficient to run the main CPU.
Corrective measures:
• Enter the SMA Grid Guard code.
• Ensure that at least the DC start voltage is available (green LED is
flashing, pulsing or glowing).

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6 Troubleshooting SMA Solar Technology AG

Event number Message, cause and corrective measures


9034

Error in Rapid Shutdown System


This message can have the following causes:
• The Rapid Shutdown Function was not correctly configured.
• The PV generator could not be correctly disconnected. Voltage can be
applied to the DC inputs of the inverter.
• The standby voltage of all PV module switches of a string is > 30 V.
Corrective measures:
• Check the configuration of the Rapid Shutdown function and ensure that
the operating mode selected is selected according to the DC
disconnection unit used.
• Check the functionality of the PV module switches.
• Check the standby voltage of the PV module switches used and ensure
that the standby voltage of all PV module switches of a string < 30 V.
9037

Generator connection not carried out


The PV module switches did not connect the PV generator.
Corrective measures:
• Check the functionality of the SunSpec-compliant PV module switches.
9202

SPS AC overvoltage
An AC source has been connected to the outlet for secure power supply oper-
ation.
Corrective measures:
• Check the connection at the SPS slots, and make any necessary
corrections.
9203

Short circuit in the SPS power outlet


The maximum initial load has been overshot or the appliance's initial current is
above the maximum permissible load current of the terminal for secure power
supply operation for more than 5 s.
Corrective measures:
• Reduce the load at the terminal for secure power supply operation.
• If necessary, select an appliance with a lower initial current.

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Event number Message, cause and corrective measures


10110 Time synchronization failed: [x]
No time information could be called up from the set NTP server.
Corrective measures:
• Ensure that the NTP server was configured correctly.
• Ensure that the inverter is integrated into a local network with Internet
connection.
10248 Load reduced through device reduction or increase of query interval
10249 The network is busy. Data exchange between the devices is not at an optimum
and is greatly delayed.
Corrective measures:
• Reduce the number of devices in the network.
• If necessary, increase the data query intervals.
• If necessary, reduce the number of devices in the network.
10250

[Interface]: package error rate [ok / high]


The package error rate has changed. If the package error rate is high, the net-
work is overloaded or the connection to the network switch or DHCP server
(router) is disturbed.
Corrective measures if the package error rate is high:
• Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
• If necessary, increase the data query intervals.
• If necessary, reduce the number of devices in the network.
10251 [Interface]: communication status goes to [OK / Warning / Error /
Not connected]
The communication status to the network switch or DHCP server (router) has
changed. An additional error message may be displayed.
10252

[Interface]: communication disrupted


There is no valid signal on the network line.
Corrective measures:
• Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
• Ensure that the DHCP server (router) and any network switches are
signalizing correct operation.

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Event number Message, cause and corrective measures


10253

[Interface]: connection speed goes to [100 Mbit / 10 Mbit]


The data transfer rate has changed. The cause for the status [10 Mbit] can be
a defective plug, a defective cable or the pulling or plugging of the network
connector.
Corrective measures if the status is [10 Mbit]:
• Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
• Ensure that the DHCP server (router) and any network switches are
signalizing correct operation.
10254

[Interface]: duplex mode goes to [Full / Half]


The duplex mode (data transfer mode) has changed. The cause for the status
[Half] can be a defective plug, a defective cable or the pulling or plugging of
the network connector.
Corrective measures if the status is [Half]:
• Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
• Ensure that the DHCP server (router) and any network switches are
signalizing correct operation.
10255 [Interface]: Network load OK
The network load has returned to a normal range after being busy.
10282 [User group]-Login via [protocol] locked
After several incorrect login attempts, login has been blocked for a limited
time. In this case, the User login will be blocked for 15 minutes, the
Grid Guard login for 12 hours.
Corrective measures:
• Wait until the given time has expired and then retry login.
10283 WLAN module faulty
The WLAN module integrated in the inverter is defective.
Corrective measures:
• Contact the Service.

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Event number Message, cause and corrective measures


10284

No WLAN connection possible


The inverter does not currently have a WLAN connection to the selected net-
work.
Corrective measures:
• Ensure that the SSID, the WLAN password and the encryption method
have been entered correctly. The encryption method is specified by your
WLAN router or WLAN Access Point and can be changed there.
• Ensure that the WLAN router or WLAN Access Point is in range and is
signalizing correct operation.
• If this message is displayed often, improve the WLAN connection by
using a WLAN repeater (e.g. SMA Antenna Extension Kit).
10285 WLAN connection established
Connection to the selected WLAN network has been established.
10286

WLAN connection lost


The inverter has lost WLAN connection to the selected network.
Corrective measures:
• Ensure that the WLAN router or WLAN Access Point is still active.
• Ensure that the WLAN router or WLAN Access Point is in range and is
signalizing correct operation.
• If this message is displayed often, improve the WLAN connection by
using a WLAN repeater (e.g. SMA Antenna Extension Kit).
10339 Webconnect enabled
The inverter can communicate with Sunny Portal without an additional SMA
communications product (e.g. Sunny Data Manager).
10340 Webconnect disabled
The Webconnect function has been switched off. This means that the inverter
can not communicate with Sunny Portal without an additional SMA communi-
cations product (e.g. Sunny Data Manager).
• If the inverter is to communicate with Sunny Portal without an additional
SMA communication product, switch the Webconnect function on.

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Event number Message, cause and corrective measures


10341 Webconnect error: no connection
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10343 Webconnect error: Default gateway not configured
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10344 Webconnect error: DNS server not configured
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10345 No reply to DNS request
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)

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Event number Message, cause and corrective measures


10346 SIP proxy DNS resolution failed
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10347 Stun server DNS resolution failed
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10348 Webconnect error: No reply to request to STUN server
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)

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Event number Message, cause and corrective measures


10349 Webconnect error: No reply to SIP option packs
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10350 Webconnect error: Registration rejected by SIP registrar
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10351 Unknown SIP registry
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)

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Event number Message, cause and corrective measures


10352 Webconnect error: Faulty communication
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10353 Webconnect error: registration of the SIP registry has not responded
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
27107 Update file OK
The update file is suitable for this inverter and its components and is fully avail-
able for the next update step.
27108 Memory card is being read
The storage medium is being read.
27109 No new update on the memory card
A new update file was not found on the storage medium.
27301 Update communication
The inverter is updating the communication component.
27302 Update main CPU
The inverter is updating the inverter component.
27312 Update completed
The inverter has successfully completed the update.

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Event number Message, cause and corrective measures


27331 Update transport started
The inverter has successfully started the update.
27332 Update transport successful
The update file has been successfully transferred to the communication compo-
nent.
29001 Inst. code valid
The entered Grid Guard code is valid. Protected parameters have now been
unlocked and you can adjust the parameters. The parameters will be automati-
cally locked again after ten feed-in hours.
29004 Grid parameters unchanged
Changing the grid parameters is not possible.

6.3 Checking the PV System for Ground Faults

If the inverter displays the event numbers 3501, 3601 or 3701, there could be a ground fault. The
electrical insulation from the PV system to ground is defective or insufficient.

DANGER
Danger to life due to electric shock when touching live system components in
case of a ground fault
If a ground fault occurs, parts of the system may still be live. Touching live parts and cables
results in death or lethal injuries due to electric shock.
• Disconnect the product from voltage sources and make sure it cannot be reconnected
before working on the device.
• Touch the cables of the PV array on the insulation only.
• Do not touch any parts of the substructure or frame of the PV array.
• Do not connect PV strings with ground faults to the inverter.
• Ensure that no voltage is present and wait five minutes before touching any parts of the PV
system or the product.

NOTICE
Destruction of the measuring device due to overvoltage
• Only use measuring devices with a DC input voltage range of 600 V or higher.

Procedure:
In order to check the PV system for ground faults, perform the following actions in the prescribed
order. The exact procedure is described in the following sections.
• Check the PV system for ground faults by measuring the voltage.

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• If the voltage measurement was not successful, check the PV system via insulation resistance
measurement for ground faults.
Test by Measuring the Voltage
Proceed as follows to check each string in the PV system for ground faults.

Procedure:
1. DANGER
Danger to life due to high voltages
• Disconnect the inverter from any voltage sources (see the inverter installation manual).
2. Measure the voltages:
• Measure the voltage between the positive terminal and the ground potential (PE).
• Measure the voltage between the negative terminal and the ground potential (PE).
• Measure the voltage between the positive and negative terminals.
If the following results are present at the same time, there is a ground fault in the PV
system:
☑ All measured voltages are stable.
☑ The sum of the two voltages to ground potential is approximately equal to the
voltage between the positive and negative terminals.
3. If a ground fault is present, determine the location of the ground fault via the ratio of the two
measured voltages and eliminate the ground fault.
4. If a definite ground fault cannot be measured and the message is still displayed, measure the
insulation resistance.
5. Reconnect the strings without ground faults to the inverter and recommission the inverter (see
inverter installation inverter).

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6 Troubleshooting SMA Solar Technology AG

Location of the ground fault

The example shows a ground fault between the second and third PV module.
V1 = 200 V V2 = 300 V

100 V 100 V 100 V 100 V 100 V

Test by Measuring the Insulation Resistance


If the voltage measurement does not provide sufficient evidence of a ground fault, the insulation
resistance measurement can provide more exact results.

Figure 4: Schematic diagram of the measurement

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Calculating the insulation resistance


The expected total resistance of the PV system or of an individual string can be calculated
using the following formula:

total

The exact insulation resistance of a PV module can be obtained from the module manufacturer
or the datasheet.
For the resistance of a PV module an average value can be assumed: for thin-film PV modules
approximately 40 MOhm and for polycrystalline and monocrystalline PV modules
approximately 50 MOhm per PV module (for further information on calculating the insulation
resistance see the Technical Information "Insulation Resistance (Riso) of Non-Galvanically
Isolated PV Systems" at www.SMA-Solar.com).

Required devices:
☐ Suitable device for safe disconnection and short-circuiting
☐ Measuring device for insulation resistance
Device required for safe disconnection and short-circuiting of the PV array
The insulation resistance can only be measured with a suitable device for safe disconnection
and short-circuiting of the PV array. If no suitable device is available, the insulation
measurement must not be carried out.

Procedure:
1. Calculate the expected insulation resistance per string.
2. DANGER
Danger to life due to high voltages
• Disconnect the inverter from any voltage sources (see the inverter installation manual).
3. Install the short circuit device.
4. Connect the measuring device for insulation resistance.
5. Short-circuit the first string.
6. Set the test voltage. The test voltage should be as close as possible to the maximum system
voltage of the PV modules but must not exceed it (see datasheet of the PV modules).
7. Measure the insulation resistance.
8. Eliminate the short circuit.
9. Measure the remaining strings in the same manner.
☑ If the insulation resistance of a string deviates considerably from the theoretically
calculated value, there is a ground fault present in that string.
10. Reconnect to the inverter only those strings from which the ground fault has been eliminated.
11. Reconnect all other strings to the inverter.

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6 Troubleshooting SMA Solar Technology AG

12. Recommission the inverter (see inverter installation manual).


13. If the inverter still displays an insulation error, contact the Service (see Section 9, page 73).
The PV modules might not be suitable for the inverter in the present quantity.

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SMA Solar Technology AG 7 Accessories

7 Accessories
You will find the accessories for your product in the following overview. If required, these can be
ordered from SMA Solar Technology AG or your distributor.
Designation Short designation SMA order number
SMA Antenna Exten- Accessory set for one SMA inverter for the EXTANT-US-40
sion Kit optimization of the SMA inverter’s WLAN
radio range.
SMA 485 Module Only for inverters of type "SBx.x-1SP- MD.485-US-40
US-41": for establishing communication be-
tween the inverter and the energy meter of
the SMA Revenue Grade Meter Kit (only
applicable if no SMA Cellular Modem Kit
is used)
SMA Cellular LTE Mo- Only for inverters of type "SBx.x-1SP- CellModKit-US-10
dem Kit US-41": for establishing communication
with the Sunny Portal via the mobile com-
munication network (as an alternative to
Ethernet or WLAN) For establishing com-
munication between the inverter and the en-
ergy meter of the Revenue Grade Meter Kit
SMA Rev- Only for inverters of type "SBx.x-1SP- RGM05Kit-US-10
enue Grade Meter Kit US-41": for the installation of an energy
meter according to ANSI C12.20

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8 Compliance Information SMA Solar Technology AG

8 Compliance Information
FCC Compliance
This device complies with Part 15 of the FCC Rules and with Industry Canada licence-exempt RSS
standard(s).
Operation is subject to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by SMA Solar
Technology AG may void the FCC authorization to operate this equipment.
IC Compliance
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

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SMA Solar Technology AG 9 Contact

9 Contact
If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type and number of PV modules
• Optional equipment, e.g. communication products
• Use the name of the system in Sunny Portal (if available)
• Access data for Sunny Portal (if available)
• Special country-specific settings (if available)
• Operating mode of the multifunction relay
United States SMA Solar Technology Toll free for USA and US Territories
America LLC +1 877-MY-SMATech (+1 877-697-6283)
Rocklin, CA International: +1 916 625-0870
Canada SMA Solar Technology Toll free for Canada / Sans frais pour le Canada :
Canada Inc. +1 877-MY-SMATech (+1 877-697-6283)
Mississauga
México SMA Solar Technology Internacional: +1 916 625-0870
de México
Mexico City

User Manual SBxx-US-1XP-41-BA-en-10 73


www.SMA-Solar.com

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