Testers Service Manual

Vision G2 Dissolution Testers
Service Manual
74-108-002 Rev. C
We understand that from time to time you may have a question or technical issue that this
manual does not answer. Please feel free to contact us at any time. We’re happy to help!
Online: www.hansonresearch.com
Tech Support Request Form: www.hansonresearch.com/tsr
Email: techsupport@hansonresearch.com
Phone: 800.821.8165 or 818.882.7266
Fax: 818.882.9470
Corporate Headquarters:
Hanson Research Corporation
9810 Variel Avenue Chatsworth,
CA 91311 USA
©2013 Hanson Research Corp. 74-108-002 Rev. C Page 1 of 112

1. About this Guide...............................................................................................................................................5
1.1. Purpose.....................................................................................................................................................5
1.2. Intended Audience....................................................................................................................................5
1.3. Using This Manual....................................................................................................................................5
1.4. Revision History.......................................................................................................................................5
1.5. Glossary....................................................................................................................................................6
2. Contacting Technical Support...........................................................................................................................7
2.1. Phone........................................................................................................................................................7
2.2. Online.......................................................................................................................................................7
3. Service Drawings..............................................................................................................................................8
3.1. Vision G2 Elite 8......................................................................................................................................8
3.1.1. Vision Elite 8....................................................................................................................................8
3.1.2. Vision G2 Elite 8 High Stand...........................................................................................................9
3.2. Vision G2 Classic 6................................................................................................................................10
3.3. Vision G2 Heater....................................................................................................................................11
3.4. AutoMag.................................................................................................................................................12
3.4.1. SuperMag.......................................................................................................................................13
3.4.2. SuperMag Sub-Assembly...............................................................................................................14
3.4.3. SuperMag Tubing Routing.............................................................................................................15
4. Key Components............................................................................................................................................16
4.1. Testers.....................................................................................................................................................16
4.2. Heater.....................................................................................................................................................16
5. Troubleshooting..............................................................................................................................................17
5.1. Software and Electronic Issues...............................................................................................................17
5.1.1. Tester will not communicate with AutoPlus...................................................................................17
5.1.2. Tester will not power on.................................................................................................................18
5.1.3. Display is not visible with power on...............................................................................................19
5.1.4. USB Transfers are not working.......................................................................................................20
5.1.5. System will not print.......................................................................................................................21
5.1.6. Tester will not boot past splash screen............................................................................................22
5.1.7. Tester and heater will not communicate..........................................................................................23
5.2. Mechanical Issues...................................................................................................................................24
5.2.1. Vibration is too high.......................................................................................................................24

5.2.2. Motor moving at wrong speed........................................................................................................25
5.2.3. AutoMag does not move up and down properly..............................................................................26
5.2.4. AutoMag does not home properly...................................................................................................27
5.3. Temperature Issues.................................................................................................................................28
5.3.1. Temperature does not reach set point..............................................................................................28
5.3.2. Tester takes a long time to heat up..................................................................................................29
5.3.3. External Temperature Probe not responding...................................................................................30
5.3.4. Digital Temperature Probes not working........................................................................................31
5.3.5. Heater is giving over-temperature error..........................................................................................32
5.3.6. Heater is giving mains check error..................................................................................................33
6. Software and Electronics Procedures..............................................................................................................34
6.1. How to Recover If All the Users Are Locked Out..................................................................................34
6.2. Updating Firmware.................................................................................................................................34
6.2.1. Tester..............................................................................................................................................34
6.2.2. Heater.............................................................................................................................................34
6.3. Reset Screen to Factory Defaults............................................................................................................35
6.4. Accessing the Hardware Setup Menu.....................................................................................................36
6.5. Error Code List.......................................................................................................................................37
6.6. Remote Command List...........................................................................................................................42
6.7. Board LED Description..........................................................................................................................44
6.8. Heater Resistances..................................................................................................................................45
6.8.1. Heater Plug.....................................................................................................................................45
6.8.2. Over-Temperature Sensor...............................................................................................................46
7. Repair Procedures...........................................................................................................................................47
7.1. Electronic Service...........................................................................................................................47
7.1.2. Main Board Replacement................................................................................................................48
7.1.3. Display Replacement......................................................................................................................50
7.1.4. Monument Board Replacement.......................................................................................................52
7.2. Drive System Repairs.............................................................................................................................54
7.2.1. Motor Replacement.........................................................................................................................54
7.2.2. Belt Replacement............................................................................................................................56
7.2.3. Spindle O-Ring Replacement..........................................................................................................58
7.3. Drive Head Repairs.................................................................................................................................61
7.3.2. Alignment of Spindles....................................................................................................................64

7.3.3. Locking Pin Adjustment.................................................................................................................66
7.3.4. Position Bar Adjustment.................................................................................................................68
7.3.5. Adjustment of Paddle/Basket Height..............................................................................................70
7.4. Heater Repairs........................................................................................................................................71
7.4.1. Heater Probe Replacement..............................................................................................................71
7.4.2. Heater Safety Sensor Replacement.................................................................................................73
7.4.3. Heater Over-Temperature Sensor Replacement..............................................................................75
7.4.4. Heater Pump Replacement..............................................................................................................78
7.4.5. Heater Element Replacement..........................................................................................................82
7.4.6. Heater Main Board Replacement....................................................................................................88
7.5. AutoMag and SuperMag Repairs............................................................................................................90
7.5.1. Patching Liquid Lines.....................................................................................................................90
7.5.2. Replacement of SuperMag Shifter Assembly..................................................................................92
7.5.3. Replacement of an AutoMag/SuperMag Motor..............................................................................94
7.5.4. Realignment of AutoMag or SuperMag..........................................................................................97
7.5.5. Changing a Digital Temperature Probe on an AutoMag/SuperMag................................................99
7.5.6. How to Replace a Sample Probe Block.........................................................................................102
7.5.7. How to Replace a Sample Line.....................................................................................................105
7.5.8. How to Replace a Magazine Board...............................................................................................108
8. Index.............................................................................................................................................................111

1. About this Guide
1.1. Purpose
1.1.1.The purpose of this guide is to provide service personnel with basic maintenance and
troubleshooting procedures to ensure that the Vision G2 Vision Dissolution Tester continues to
meet specifications set in the User Guide.
1.2. Intended Audience
1.2.1.This guide is intended for trained service personnel only. Hanson Research will not be
responsible for damage resulting from untrained personnel attempting the repair procedures in
this manual.
1.3. Using This Manual
1.3.1.This manual has been formatted so that individual procedures and flow charts can be printed
out. It is recommended that when a procedure is needed, only the applicable procedure is
printed.
1.4. Revision History
1.4.1. May 2012 – Initial Release
1.4.2. October 2012
1.4.2.1. Updated and reorganized error code list.
1.4.2.2. Updated online contact information to instruct users not to contact Hanson staff
directly for new cases.
1.4.2.3. Adjusted spacing for repair procedures to make them easier to read.
1.4.2.4. Updated flow charts 5.1.2 and 5.1.5.
1.4.2.5. Added information on resistances to heater resistances section 6.8.
1.4.2.6. Added glossary.
1.4.2.7. Corrected various part numbers and typographical errors.
1.4.3. July 2013
1.4.3.1. Various part number corrections
1.4.3.2. Added new remote commands
1.4.3.3. Added new probe error messages to 5.3.3. and 5.3.4.

1.5. Glossary
Glossary
Term Definition
Abs. Absolute in general. Absorbance when referring to spectroscopy
ADD Auto Dosage Delivery
AF AutoFill
Aux Auxiliary
CSV Chinese Small Volume
DMC Digital Motor Control
Digital Temperature Probes, which reside in the AutoMag and are used for
DTP measuring vessel temperatures
Electrostatic discharge (a spark of static electricity, typically damaging an
ESD electronic board).
The first generation of Vision testers with a black and white touchscreen.
Some procedures in this manual apply to G1 testers. Please contact
G1 Vision technical support if there are any questions.
The second generation of Vision testers with color touchscreens. This
G2 Vision manual is focused on G2 Vision service procedures.
G2AP G2 AutoPlus or Vision AutoPlus. May also be referred to as NDS.
Legacy refers to SR8-Plus and AutoPlus equipment. Contact technical
Legacy support for issues.
Mag Short for AutoMag or AutoMagazine. May also refer to the SuperMag.
PCB Printed Circuit Board
PTFE Teflon or polytetrafluoroethylene
PVC polyvinyl chloride
PVDF Kynar or Polyvinylidene fluoride
RPM rotations per minute
RTC Real Time Clock
SS Stainless Steel
SV Small Volume
Temp Temperature
Total Indicated Reading. The total distance traveled by the needle on the
TIR gauge.
Vision-Enabled AutoPlus. A legacy AutoPlus that supports G1 Vision testers.
VEAP Contact technical support for issues.
2. Contacting Technical Support
2.1. Phone
2.1.1.Technical support can be reached by phone at 800.821.8165. Phone support is available
Monday through Friday from 8 am to 5 pm for the time zone of the technician providing
support.
2.2. Online
2.2.1. A Technical Support Request form is available at www.hansonresearch.com/tsr.htm . The form
should be completed in its entirety in order to ensure a rapid solution to the issue.
2.2.2. Email can be sent to techsupport@hansonresearch.com. Please provide the serial number of
the system and if applicable a case number.
2.2.3. Do not send emails directly to Hanson Research employees for new technical support issues.
We cannot promise a timely response if emails are sent directly to employees.

3. Service Drawings
3.1. Vision G2 Elite 8
3.1.1. Vision Elite 8

3.1.2. Vision G2 Elite 8 High Stand
3.2. Vision G2 Classic 6
3.3. Vision G2 Heater
3.4. AutoMag
3.4.1. SuperMag
3.4.2. SuperMag Sub-Assembly
3.4.3. SuperMag Tubing Routing
4. Key Components
4.1. Testers
4.1.1.1. Electronics
1) Main Board: Serves as the main processor of the system. The main board also acts as the
hub of communication between the individual parts, both internal and external.
2) Monument Board: Stores any information and settings on the tester. This includes but is
not limited to: protocols, users, and system settings. Also contains the front USB port used
for transfers to a USB flash drive.
3) Display: The screen of the system. The only information stored in the display is the
graphical data for the screens. Protocols and other system information are stored on the
monument board.
4) Logo Board: This board only serves as an indicator of system status. No
information is stored here, and it serves no other function.
5) Magazine Board: Located within the SuperMag or AutoMag. This board sends the
temperature from Digital Temperature Probes to the main board. It does not control
magazine movement.
4.1.1.2. Mechanical
1) Drive Motor: This motor is responsible for rotating the spindles.
2) AutoMag Motor: This motor controls the up and down motion of the AutoMag and/or
SuperMag.
4.2. Heater
1) Main Board: Serves as the processor for the heater, and connects the heater with the main
board of the tester.
2) Pump: Circulates the bath water through the heating element. The pump is on or off; the
speed cannot be regulated.
3) Heating Element: This heats the bath water.
4) Safety Sensor: This sensor is the first level of protection against overheating. If the
temperature of this sensor rises too fast the heater is shut off to prevent damage.
5) Over-Temperature Sensor: This sensor is the last line of defense against overheating.
Once triggered, it separates the circuit for the heater, preventing it from working. It will
reset after 10 minutes at room temperature.

5. Troubleshooting
These flow charts are provided to guide readers through the likely causes of a problem. The charts are not all
inclusive and some problems may be harder to diagnose. If following a flow chart does not resolve the
problem, contact technical support.
5.1. Software and Electronic Issues
5.1.1. Tester will not communicate with AutoPlus.
Tester will not communicate with AutoPlus
Check IP address, Gateway, and Subnet Mask of AutoPlus and Tester Obtain replacement network switch to see if switch has failed
Tester is connected to Do valuescorrespond correctly?

Is switch powered on? Yes Yes
network or switch?Switch
No
Network No
Set numbers so that first 3 sets of numbers for IP address match, Gateway is identical, and subnet mask is identical
Check IP address, Gateway, and Subnet Mask of AutoPlus and TesterPlug in switch
Switch fixed problem

Yes
No
Are IP address, Gateway, and Subnet Mask appropriate for network Finished
Enter appropriate values for network communicationReplace mainboard in each unit as troubleshooting measure to determine if 1 or both units had a failure of the network port
No
Yes
ssistance from IT personnel to determine if AutoPlus and Tester appear on network
IT personnel determined problem was with network

Yes
No
Replace mainboard
in each unit as
troubleshooting
measure to
determine if 1 or
both units had a
failure of the
network port

5.1.2. Tester will not power on.
5.1.3. Display is not visible with power on.
ower is on for the system, but the display is not visible

Replace Display
Are cables connected to main board?
Cycle power No
Yes
Did Screen return Are Cables connected to Display? Reconnect cables

No No
Yes
Finished
5.1.4. USB Transfers are not working.
USB
transfers do not work
Remove any USB drives from the System. Command the System to backup the protocols. When prompted for a USB drive insert it.
Is Monument board connected to System main Reconnect
Is USB drive recognized by a PC? Did the System recognize the USB drive?
board?
Yes No No Monument board
to main board
No Yes Yes
Inspect root directory Replace Monument board and retest

of USB drive for
appropriate files
(*.bak, *.hpf). If files
are not present contact
Repla Technical Support
ce USB
Replace System
main board No
Did replacement Monument board resolve issue?
Yes
Finished
5.1.5. System will not print.
5.1.6. Tester will not boot past splash screen.
5.1.7. Tester and heater will not communicate.
Tester will not communicate with heater
Is heater No turned on?

Turn on heater
Yes
Cycle power on heater and tester
Reconnect heater to
No tester and cycle
power on both
Is cable connected from Temp Control on tester to Temp control
on Heater?
Yes
Replace RS232 Replace Heater Replace tester
Cable main board main board
No
Yes tester
Is a second Vision
available?
Replace Heater
Main Board
Yes
Swap RS232 cable between testers Did problem Swap heaters between testers Replace Tester
follow cable? No No
Main Board
Did problem
follow heater?
Yes
Replace cable
5.2. Mechanical Issues
5.2.1. Vibration is too high.
Turn off system and determine if there is environmental vibration

Resolve issue or
Tester vibration Yes move equipment
is too high as appropriate.
Environmental vibration present?
No
Turn on tester, set motor speed to 100 without heater running
Inspect belts and

Inspect pulleys Turn on heater pump Shift heater position relative to tester
loosen or tighten as
and idlers for Yes No
appropriate.
damage.
Remeasure vibration. Was vibration out of
specification?
Re-prime pump to
Evaluate heater remove any air
No
pump for damage bubbles and
remeasure Improvement if position changed?
Yes
Contact Hanson
Research to order
longer circulator
tubing 91-600-036
5.2.2. Motor moving at wrong speed.
Motor not moving or moving wrong speed

Cycle power on tester and try again. Remove tester cover, verify motor connection
Not moving
Motor is?
Moving wrong speed
Contact HRC
technical support Reconnect
No
for firmware and motor
update system.
Motor
connected?
Yes
Replace main
No
board Is BLDC LED on main board blinking?
Yes
Replace motor
5.2.3. AutoMag does not move up and down properly.
AutoMag does not move up and down properly
Change system
Magazine moves? Is system configured for AutoMag? configuration as
No movement No
appropriate and
retest.
Yes
Wrong distance
Remove cover of tester and inspect AutoMag motor connection
Is sample distance set correctly? Correct sample

No travel distance and
retest
Yes
Reconnect
Is AutoMag motor connected?
Refer to How to No AutoMag motor
Is there a sound of stalling/grinding when the magazine tries to Realign the and retest
move? Yes
AutoMag in this
manual
No
Is STEP LED Replace main
No
blinking? board
Recalibrate
Magazine and
retest
Yes
Replace AutoMag
motor
5.2.4. AutoMag does not home properly
AutoMag does not home properly
See AutoMag does

Does AutoMag attempt to move when asked to
not move up and
home?
down properly
No trouble shooting
flow chart
Yes
Go to Magazine Calibration
Run thescreen
calibration
and find
procedure
the Abs.and observe the Abs. Position and Encoder coun
Position and Encoder count.
Is there a stalling/ Yes
grinding sound? Is stalling/grinding near the drive plate?
No No
See How to realign

Recalibrate
AutoMag in this
Magazine.
document
Replace AutoMag motor
Yes
Does encoder count and Abs. position continue to change with each stall?
No
Contact
technical
support
5.3. Temperature Issues
5.3.1. Temperature does not reach set point.
Temperature does not reach setpoint
Allow tester to stabilize for 1 hour
temperature for Heater and External probe against NIST thermometer
Adjust heater probe offset and recheck
No
Does External Probe Match NIST therometer?Does Heater probe match NIST therometer?
Contact technical
Yes Yes
support
No
Adjust offset for external probe and recheck

5.3.2. Tester takes a long time to heat up.
Tester takes very long time to heat
Ensure expectations are realistic:

~15 min for 32°C
~30 min for 37°C
~60 min for 50°C
Replace heater main board
No
Turn off heater and listen for a relay “click”. Turn on heater and listen for same relay “click”
Is system connected to 230V or 115V power source?

Was relay click audible?
115V
Yes
See temperature does not reach set point flowcha

230V
5.3.3. External Temperature Probe not responding.
External Temperature
Probe is not
responding or
generates error
Plug probe in
No
Adjust offset of
Blank (up to 2.13) Is probe temperature temperature
Is probe plugged in? Probe Error or(2.14 on) blank/error, frozen, Wrong probe, if problem
or wrong? persists replace
probe.
Yes
Frozen
plug probe and inspect connector on main board and probe
Cycle power on system and see if function returns.
Is probe connector visibly damaged? Replace Probe

Yes Yes
If possible switch probe with another tester

Is main board connector damaged?
Did problem follow probe?
No No
Yes
Replace main board

No
5.3.4. Digital Temperature Probes not working.
Digital Temperature Probe or Probes (AutoMag) not responding or shows

--.--
Set system configuration as appropriate and re-test.

Is system
configuration setup for
Digital TemperatureNo
Probes
Yes
Plug in Digital Temperature Probe board and retest

Is Digital Temperature Probe board plugged in?
No
Yes
Remove AutoMag and open so Digital TemperaturePlug
Probe can Temperature
Digital be observed. Probe board into tester
Swap Probe or Probes as appropriate
Does RUN
LED blink? Yes
No
Replace
No Yes
Replace Digital Temperature Probe board. probe(s)
Problem followed probe?
5.3.5. Heater is giving over-temperature error.
Inspect pump for

Prime pump and allow heater 1 hour to cool. damage and
Heater gives over-temperature error No
Retest. Is pump providing
repair/replace if
a noticeable flow?
necessary
Yes
Replace heater Is the reading for the safety sensor ±4°CNavigate software to temperature calibration screen.
of the heater?
main board Yes
No
Replace heater
safety sensor
5.3.6. Heater is giving mains check error.
Heater gives mains check error
Turn off heater for 1 hour and allow to cool. Retest.
Yes Replace
Yes Yes heater main
Remove rear cover of heater Is there resistance Is there a resistance across the heater? Is outlet delivering board
across overtemp sensor? correct voltage?
No, Open Lead/Infinity No, Open Lead/Infinity No
Contact facility
Replace over temp Replace heater
personnel to rectify
sensor element
problem
6. Software and Electronics Procedures
6.1. How to Recover If All the Users Are Locked Out
1) Go to the user selection screen.
2) Touch the upper right corner 5 times.
3) Select the user you wish to unlock.
4) The system will prompt for a MASTER password. Type in MASTER (caps lock is
enabled by default).
5) The system will reset.
6) Return to security and select the same operator from Step 3.
7) Enter a new password for the operator, the system will ask for it to be entered twice to
verify it is correct.
8) When the OK button is touched, the system will reset again and the operator from step 3
will have the new password entered in step 7.
6.2. Updating Firmware

6.2.1. Tester
1) If necessary, copy the new firmware to the root directory of the USB flash drive (for
example, E:\[within Windows]).
2) Insert the USB flash drive into the USB port on the front of the Vision tester.
3) From the home screen touch the Menu button followed by the Config button.
4) Touch the Update button located at the bottom of the screen.
5) The firmware update process will automatically begin.
NOTE: Do not turn off power to the Vision tester until prompted by the system.
Firmware updates may take up to 5 minutes to complete.
6) Remove the USB flash drive when the process completes and reboot the system.
6.2.2. Heater
NOTE: This procedure assumes the firmware for the Vision Heater is 1.06 or
higher. If the heater firmware is lower than 1.06, consult Hanson Research
Technical support.
1) Connect the Vision Heater to the USB port of a computer using an A type to B type USB
cable.
2) Run program DSPROG.EXE located in step 4 from the Vision firmware upgrade zip file.
3) If your device is communicating properly, you will see the following screen with the status
field displaying “Programmer is connected and ready” (highlighted area in image below);
otherwise, refer to the Troubleshooting section.

4) Select File, then select the “Open Hex File” option.
5) Load the file that you want to program as the operating firmware of the Vision
Heater. Vision Heater files are named BTC followed by the version number.
6) Once the file is selected, select the “Upgrade Product” menu, then select the
“Program” option to begin the upgrade process.
7) The update will take several seconds as the firmware erases product memory,
programs it and reads program memory to validate the procedure.
8) Select the “Results” tab of the program and verify that the update was successful. If the
update was not successful and/or states “Failed” then contact Hanson Research Technical
Support (techsupport@hansonresearch.com).
9) Once the procedure is finalized and the verification is successful, disconnect the USB
cable from the back of the Vision heater and cycle the power.
NOTE: It is very important for the USB cable to be removed from the back
of the Vision instrument and power cycled off and on before normal
operation can resume.
6.3. Reset Screen to Factory Defaults

For use when a system is not responding properly to touchscreen input.
1) Turn off the system.
2) Obtain a stylus.
3) Turn on the system and watch the screen as the system boots up. The Hanson logo should
appear first.
4) When the screen displays the firmware version below the Hanson logo, touch the screen.
5) The calibration procedure should begin; proceed as instructed on the screen.
6.4. Accessing the Hardware Setup Menu
NOTE: Incorrectly applying settings on these screens can result in serious damage to
the Vision dissolution testers. Do not change these settings without consulting the
Hanson Research Engineering department first.
6.4.1. Navigate the software to the system configuration/Device Setup screen.
6.4.2. Touch the upper right corner 3 times.
6.4.3. Two options are available:
6.4.3.1. Instrument Type: The options are Elite 8 and Classic 6.
6.4.3.2.Mag ADD travel: The travel distance for the ADD covers to trigger. Default is
96mm.
6.5. Error Code List
6.5.1. Operator Errors
Operator Errors
Error Displayed Cause
Auto Start time cannot be in the past Set Auto Start time in the future
Cannot communicate with the external
temperature probe Check external probe connection, ensure probe is not damaged
Cannot communicate with the magazine or
wrong probe configuration DTPs not configured or connected
Delay not valid at event <N> Review delay of event <N>
Desired offset is outside the range of - Check temperature with NIST thermometer; replace probe if offset
9.99 through 9.99 cannot be adjusted to be accurate.
DTPs need to be enabled for non-zero Vessel
Goal Temp Configure systems for DTPs or remove requirement from protocol
Illegal parameter at event <N> Review syntax of event <N>
Incorrect parameter value for Dilute Review syntax for Dilute command
Incorrect parameter value for Transfer Review syntax for Transfer command
Incorrect value for Backflush parameter Review syntax for Backflush command
Make sure your printer is configured and
online. Check printer configuration and connection.
Need Auto Dosage amount with Auto
Start. Ensure Auto Dosage Delivery Delay is set to 1 or more seconds
Need Auto Dosage with AutoStart Ensure systems are configured for ADD covers
No magazine Install magazine or set the protocol Magazine Travel value to 0
No Temperature Probes Install or connect DTPs or disable DTPs in the protocol
Ensure systems are configured for ADD covers or disable Auto Dosage
Not configured for Auto Dosage Delivery Delivery Delay in the protocol
One or more event times are beyond the max
test length Remove events beyond 999:00 hours
Pre- and Post-Run events can only be made Ensure that Pre- and Post-run events are not set to repeat when creating
one at a time the event
Printer diagnostic test failed Printer is not working or connected properly
Printer error Refer to printer troubleshooting flow chart
Printer offline or busy Refer to printer troubleshooting flow chart
Printer timed out Refer to printer troubleshooting flow chart
Protocol has no name Enter protocol name before saving
Protocol name already in use Enter a unique protocol name before saving
Re-entered password didn't match the new
password. Password change failed Ensure same password is entered twice
Sampling needs to be Manual Mode. Switch protocol to manual sampling
System date needs to be set before
setting alarm date Set system date and time
setting alarm time Set system date and time
setting start date Set system date and time
setting start time Set system date and time
Test completed with error Review error log and address as appropriate
Test completed with error. Error
resuming the test Failed on continuing after possible power outage
Test completed with error Timing conflict Adjust event table and bath offset to avoid timing conflict
The alarm cannot be set in the past Set alarm in the future
The collect volume can't be lower than the
detect volume Increase the collect volume or reduce detect volume
This selection creates more than the
allowed number of individual events Reduce the number of events
Wrong configuration of probes or no probes
configured DTPs not configured or connected
Configure system for correct magazine or correct the protocol Magazine
Wrong magazine Travel value
You cannot sample during the Post- or
Pre-Run time Change event type from sample to a pre or post event function
6.5.2. Heater Errors
Heater Errors
BATH HEATER COMM FAILURE! Heater not turned on, connected, or failing
BATH HEATER INLET PROBE
ERROR! Inlet probe not responding
BATH HEATER MAINS CHECK
ERROR! No current through heater; turn off for 10 minutes and recheck
BATH HEATER OUTLET PROBE
ERROR! Heater safety probe not responding
BATH HEATER SAFETY TIMER
ERROR! Heater lost communication with tester; cycle power
BATH HEATER TEMP RISE ERROR! Heater temperature increasing too quickly; prime pump
Temperature control test failed Heater not turned on, connected, or failing
6.5.3. Display and Firmware Errors
Display and Firmware Errors

Display diagnostic test failed Display may be failing or firmware may need to be updated
Display image version mismatch Display firmware may need to be updated
Failed loading display image <Index> Display firmware may need to be updated
Failed to access the display image Bad firmware image file
Display may be failing or display firmware may need to be updated
Failed to erase the display image
Failed to export log to flash USB flash drive removed during transfer or file corrupted
Failed to get CRC Bad display or firmware image file
Failed to load display image Bad display or firmware image file
Failed to load display image <Index> Bad display or firmware image file
Failed to read the display image Bad firmware image file
Failed to upgrade display FW Bad display or firmware image file
Display may be failing or display firmware may need to be updated or
Failure at the end bad firmware image file
Display may be failing or display firmware may need to be
Unexpected CRC after erase updated
Display may be failing or display firmware may need to be
bdld failed updated
6.5.4. USB and File Transfer Errors
USB and File Transfer Errors

Expected if the monument board memory was just cleared. If happens
after restoring security from a backup, corrupted backup file. If persists,
data corruption on the monument board, or bad monument board, or bad
monument board cable, or bad main
Failed to read the security file board.
Data corruption on the monument board, or bad monument board, or
Failed to save the info file bad monument board cable, or bad main board.
Failed to save the security file bad monument board cable, or bad main board.
USB flash drive removed during transfer or corrupted or incompatible
Failed to send data to flash flash drive
System memory corruption or data corruption on the monument board.
ProBkp: File open error <Filename>
ProBkp: File read error <Filename> bad monument board cable, or bad main board.
ProBkp: File too big <Filename> Protocol data corruption on the monument board.
ProBkp: File write error flash drive
ProBkp: File write error #2 flash drive
USB flash drive removed during transfer or corrupted or
ProBkp: File write error <Filename> incompatible flash drive
ProBkpCk: File open error USB flash drive removed during transfer or file corrupted
ProBkpCk: File read error USB flash drive removed during transfer or file corrupted
ProBkpCk: File read error #2 USB flash drive removed during transfer or file corrupted
ProRest: File integrity fail File corrupted
ProRest: File open error USB flash drive removed during transfer or file corrupted
ProRest: File open error <Filename> bad monument board cable, or bad main board.
ProRest: File read error USB flash drive removed during transfer or file corrupted
ProRest: File read error #2 USB flash drive removed during transfer or file corrupted
ProRest: File read error <Filename> USB flash drive removed during transfer or file corrupted
ProRest: File too big <Filename> File corrupted
ProRest: File write error <Filename> bad monument board cable, or bad main board.
ProtoChkSm: calculation error Bad main board or data corruption on the monument board
ProtoChkSm: File open error Data corruption on the monument board, or bad monument board, or
<Filename> bad monument board cable, or bad main board.
ProtoChkSm: File read error Data corruption on the monument board, or bad monument board, or
<Filename> bad monument board cable, or bad main board.
ProtoChkSm: File too big <Filename> Protocol data corruption on the monument board.
6.5.5. Hardware Failure Errors
Hardware Failure Errors

Auxiliary CPU test failed Bad main board
Error starting paddles Main board or motor has failed
Error stopping paddles Main board or motor has failed
External temp probes test failed External probe not connected or failing
Failed to read the alarms file Monument board error, normal after replacement
Failed to read the config file Monument board error, normal after replacement
Failed to read the info file Monument board error, normal after replacement
Failed to save the alarms file Bad monument or main board
Failed to save the config file Bad monument or main board
Set date and time, if persists after power cycling the system, clock has
Internal clock has failed failed; check main board
Processor diagnostic test failed bad monument board cable, or bad main board.
RTC diagnostic test failed Set date and time, if persists, main board failing
Set date and time, if persists, main board failure, contact technical
RTC not functioning support
6.5.6. Miscellaneous Errors
Miscellaneous Errors
Digital temp probes test failed Digital temperature probes not connected or failing
Error homing the magazine Refer to magazine troubleshooting flow charts
Error moving the magazine Refer to magazine troubleshooting flow charts
Drive motor test failed Main board or motor has failed or motor cables not connected
Magazine motor test failed Magazine motor not connected or failing
6.6. Remote Command List
Remote commands can be entered through the command line interface of the Vision G2 dissolution
tester. This can be accessed by touching the Menu button, followed by Tools, then the Control button
located at the bottom of the screen.
Commands Parameters Description

ABORT Aborts a remote test
BACKUPPROTOCOLS Backs up the protocols to the flash drive
CLEAREEPROM Clears the first 128K bytes of the EEPROM
CLEARERRORLOG Clears the errors log
CLEAREVENTLOG Clears the events log
CLEARPROTOCOLS Deletes all the protocols on the EEPROM
COPYFROMFLASH file name Copies the file from the flash drive to the EEPROM
COPYTOFLASH file name Copies the file from the EEPROM to the flash drive
DELUSERINFO Deletes all user security information for all users
Dumps the contents of the first 128K bytes of the EEPROM to the
DUMPEEPROM flash drive
protocol
DWNLDPRM parameters Locks the tester for a remote test run by Vision sampler
Marks the end of the remote test section, before infinity test start
ENDOFTEST
FORMATEEPROM Formats the EEPROM
GETCLOCKCORRECTION Returns the current correction setting of the clock
run status
GETSTATUS updates Returns the tester status data
GETSWVER Gets the SW version number
GETVESSELTEMP Returns the vessel temperatures, doesn't lower the magazine
HEATBATH Starts heating the bath for a remote test
Sends the list of the remote commands to the
HELP RS-232 Host port
ISAVAILABLE Gets info on the tester's availability for a remote test run
Locks the tester for a remote test run by a system other than Vision
LOCKSCREEN test parameters sampler
PAUSE Pauses a remote test
PILLDROP Initiates a pill drop action
PRINTDATA text to print Prints the text on the current printer
PRINTSTATS Initiates a print of test statistics
PRINTSTATUS Initiates a print status
PROBEDOWN Instructs to lower the magazine
PROBEUP Instructs to bring the magazine up
RESET Resets the tester CPU
RESUMEAFTERPAUSE Resumes a remote test after a pause
Commands Parameters Description
RESUMERUN Resumes a remote test after a power cycle
Saves parameters changed using SETPWMMINDUTY,
SAVEBLDC SETLOWGAIN, SETMEDGAIN, SETHIGHGAIN
SETCLOCKCORRECTION -127 to 127 Sets the correction to the clock
SETHIGHGAIN default 4685 Used to adjust the drive motor for speeds above 70 rpm
SETIPADDR IP address Sets the IP address of the sampler
SETPWMMINDUTY default 78 Used to adjust the drive motor at 25 rpm.
SETLOWGAIN default 4688 Used to adjust the drive motor for speeds below 40 rpm
SETMAGTRAVEL Stroke Sets the magazine stroke
Used to adjust the drive motor for speeds between 40 and 70 rpm
SETMEDGAIN default 4692
SETSPEED Speed Sets the drive speed
SETSPEEDTOL Percentage Sets drive speed tolerance
SETTEMP Temperature Sets bath temperature
SETTEMPTOL Temperature Sets temperature tolerance
SETVTEM Temperature Sets vessel goal temperature
STARTRUN pill drop delay Starts a remote test
Tests 1K chunk of EEPROM using a test pattern of values between
Min and Max. Each subsequent call tests a subsequent chunk of
EEPROM until the end of EEPROM is reached, at which point the
next call will test first chunk of
TESTEEPROM Min=Max EEPROM, will roll over.
UNITHOME Homes the magazine
UNLOCKSCREEN Marks the end of the remote test
6.7. Board LED Description
6.7.1. Main Board LED Interpretation
6.7.1.1. POWER (D3): Illuminates GREEN if the +24VDC, +5VDC, and +3VDC power
supplies are operating.
6.7.1.2. RUNA (D2): See table below.
Status Meaning
Blinks GREEN once per Executing firmware, main board is still
second working.
Off Main board is not working.
Solid GREEN Main board is not working.
Rapid blinking GREEN with Program exception/crash. Cycle power
DNLOAD (D2) LED on system.
6.7.1.3. DNLOAD (D1):RED rapid blinking with RUNA (D2) indicates a program exception and
the power must be cycled to clear it.
6.7.1.4. LOGO (D10):ORANGELED that mirrors the Hanson "spirit" logo on the front of the
system.
6.7.1.5. RUNB (D7): See table below.
Status Meaning
Blinks GREEN once per Motor control (DMC) dsPIC33
second CPU is executing firmware
Off CPU Error
Solid GREEN CPU Error
6.7.1.6. STEP (D14): Blinks RED when a change in the magazine step motor encoder is
detected.
6.7.1.7. BLDC (D13): Blinks RED when the brushless DC paddle motor is rotating. Blink rate
is dependent on motor speed.
6.7.1.8. USB-A (D11): GREEN LED is on when a flash drive is inserted and active.
NOTE: DO NOT REMOVE USB DRIVE IF THIS LED IS ON.
6.7.1.9. USB-B (D12): GREEN LED is on when a PC HID device cable is plugged into it and
the other end is attached to an operational computer. When it is solid GREEN both USB-
A flash drive connections are disabled.
6.7.1.10. LAN LEDs (J14): Both LEDs are located within the Ethernet connector visible from
the outside of the tester.
Status Meaning
GREEN solid Connected to a host device
YELLOW blinking Ethernet data communication
6.7.2. Monument Board LED Interpretation

6.7.2.1. USB (D2, D3): RED LEDs are solid on when a USB flash drive is plugged in and
active.
NOTE: DO NOT REMOVE USB DRIVE IF THIS LED IS ON.
6.7.3. Vision Logo Board
6.7.3.1. LOGO (D1, D2, D3, D4): See table below.
Status Meaning
ORANGE solid Unit is powered on and in a normal state
Off Unit is off
ORANGE pulsing Operator attention required
6.7.4. Vision AutoMag Board (for use with Digital Temperature Probes)
6.7.4.1. RUN (D2): See table below.
Status Meaning
Blinks GREEN once
dsPIC33 CPU is executing firmware.
per second
Off CPU Error
Solid GREEN CPU Error
6.8. Heater Resistances

6.8.1. Heater Plug
6.8.1.1. For 115 V systems, a 25 ohm path is used for the heater.
6.8.1.2. For 230 V systems, a 50 ohm path is used for heating.
6.8.2. Over-Temperature Sensor

6.8.2.1. Under normal operating conditions, the temperature sensor should be 0 ohm.
6.8.2.2. In the case of overheating, the circuit will break and the resistance will be infinite, or
open.
6.8.2.3. If the sensor does not return to 0 ohm after 30 minutes at room temperature, it is
damaged and must be replaced.
7. Repair Procedures
7.1. Electronic Service
7.1.1. WARNING: Proper grounding procedures should be followed at all times for
electronics repairs.
7.1.1.1. Instruments MUST be turned off when performing any electronic replacements.
7.1.1.2. Operators MUST be grounded separate from the instrument when performing any of
the procedures in section 7.1.
7.1.1.3. Although Vision dissolution testers are grounded through the power connectors, the
operator MUST be grounded to avoid any chance of electrostatic discharge (ESD).
7.1.1.4. Do not touch board components with tools. Touching the board components with tools
may result in damaging the boards.

7.1.2. Main Board Replacement
7.1.2.1. Tools Required
1) Philips screwdriver
2) Grounding strap
7.1.2.2. Parts required

1) 74-103-101 Vision G2 Main Board x 1
7.1.2.3. Parts Recommended

1) 92-230-201 4-40 x ¼ in. Pan Head Screws x 4
7.1.2.4. Other References

1) None
7.1.2.5. Procedure
1) Power off the Vision tester.
2) Remove the spindle shafts and cover for the tester.
3) Disconnect all electrical connections to the main board on the tester, both internal and
external.
4) Remove the ground screw and ground wire.
5) Remove the 3 remaining screws securing the main board in place.

6) Install the new main board so that all the ports line up with the holes of the rear panel.
7) Install the 3 screws to secure the board in place
8) Install the ground screw and wire as shown in step 4.
9) Reconnect all internal connections.
NOTE: All connectors are such that they will fit only one port in one
orientation.
10) Reconnect all external connections.
11) Power on system and verify function.
7.1.2.6. Affected calibrations

1) Basic software functionality is recommended.
7.1.2.7. Additional notes

1) None
7.1.3. Display Replacement
7.1.3.1. Tools required
1) Phillips screwdriver

1) 61-104-029 Display Assembly x 1
7.1.3.3. Parts recommended

1) 61-105-028 Display Bezel x 1
7.1.3.4. Other references

1) None
7.1.3.5. Procedure
1) Power off the Vision tester
2) Remove the spindle shafts and cover for the tester
3) Remove the screws securing the monument assembly in place using the 5/32 hex key.
\
4) Remove the monument cable and logo cable
5) Loosen the 2 screws holding the monument board in place; it is not necessary to remove
the monument board from the display bezel.
6) Remove the 2 screws securing the display bezel.
7) Gently press on the bottom of the Display bezel and for the display bezel down and out of
the monument. Take care not to damage the monument board in the process.
8) Remove the 4 screws securing the display to the display bezel.
9) Disconnect the display cable from the monument board.
10) Remove the display.
11) Install the display cable in the new display COM2. The connectors are keyed such that it
can only be installed in one direction.
12) Install the new display into the display bezel, secure with the 4 screws removed in step 8.
13) Slide the display bezel back into place inside the monument; take care not to
damage the monument board.
14) With the display bezel and monument board properly aligned, install and tighten the screws
removed in step 6.
15) Tighten the screws securing the monument board in place.
NOTE: Do not over-tighten the screws as they will pull out the inserts in the
bezel, requiring a replacement.
16) Install the logo cable to the LOGO port on the monument board. Connectors are keyed
to only fit in one direction.
17) Install the monument cable. Connectors are keyed to only fit in one direction.
18) Install the monument to the drive plate using the screws removed in step 3.
19) Reinstall the cover.

1) The display should be recalibrated

1) None
7.1.4. Monument Board Replacement
1) 5/32 Hex key

1) 61-103-031 Monument Board x 1

1) None

1) Vision G2 Dissolution Testers User Guide
7.1.4.5. Procedure
1) Backup protocols and users to a USB flash drive; refer to the Vision G2 Dissolution
Testers User Guide as needed.
2) Print the system configuration; refer to the Vision G2 Dissolution Testers User Guide as
needed.
3) Power off the Vision tester.
4) Remove the spindle shafts and cover on the tester.
5) Remove the screws securing the monument assembly in place using the 5/32 hex key.
\
6) Remove the monument cable and logo cable.
7) Remove the 2 screws holding the monument board in place; it is not necessary to remove
the monument board from the display bezel.
8) Disconnect the display cable from the monument board.

9) Remove the monument board.
10) Install the display cable in the new monument board in the port named DISPLAY.
11) Install the new monument board into the display bezel.
NOTE: Ensure the USB port is properly aligned with the hole in the monument.
12) Install the logo cable to the LOGO port on the monument board. Connectors are keyed
to only fit in one direction.
13) Install the monument cable. Connectors are keyed to only fit in one direction.
14) Install the monument to the drive plate using the screws removed in step 5.
15) Reinstall the cover.
16) Power on the system.
17) Restore the protocols and users; refer to the Vision G2 Dissolution Testers User Guide
as needed.
18) Review system configuration and ensure system settings are correct.

1) This procedure will erase the memory of the system. An IQ/OQ is recommended after
this procedure.

1) It is recommended that all information be backed up for the system prior to beginning this
procedure; refer to the Vision G2 Dissolution Testers User Guide as needed.
7.2. Drive System Repairs
7.2.1. Motor Replacement
1) 5/32 Hex key

1) 74-104-027 Vision Motor Assembly x 1
7.2.1.3. Parts recommended 1)

91-413-024 Grommet x 2

1) None.
7.2.1.5. Procedure
1) Turn off Vision tester.
2) Remove spindle shafts and top cover from Vision tester.
3) Unplug the motor connector from the tester main board.
4) Remove the clip holding the motor cable in place located just below the main board.
5) Remove the 2 screws securing the motor.
6) Slide the motor forward to remove the drive belt.

NOTE: If necessary, loosen a belt idler to relieve the tension on the belt
further.
7) Lift the motor out, taking note of the orientation.
8) Inspect the grommets for deformation; replace if necessary.
9) Install the new motor in the same orientation as the old motor.
10) Install the 2 screws removed in step 5; do not tighten at this time.
11) Slide the belt around the motor and idlers.
12) Slide the motor back until there is the proper amount of tension on the belt, then tighten the
screws so that the motor stays in place. The screws should not be over- tightened.
NOTE: If necessary, fine tune the tension using the belt idlers.
13) Tighten the idlers.
a. Elite 8: Deflection should be 6-10 mm with moderate pressure between spindles 1 and
2.
b. Classic 6: Deflection should be 6-10 mm with moderate pressure between
spindles 2 and 3.
14) Connect the new motor to the main board. Connectors are keyed to fit in only one
direction and ensure the motor cable is routed correctly and clear of the drive belt.
15) Power on system and run motor at 100 rpm to check for any belt tension problems.
16) Run diagnostics.
17) Reinstall the cover and spindle shafts.

1) Motor speed should be inspected.

1) None
7.2.2. Belt Replacement
1) 5/32 Hex key

1) 91-434-014 Belt Elite 8 x 1
1) 91-434-015 Belt Classic 6 x 1

1) None

1) None
7.2.2.5. Procedure
1) Turn off the Vision Tester.
2) Remove spindle shafts and top cover.
3) Loosen the belt idler(s) to remove the existing belt.
a. Elite 8
b. Classic 6
4) Install the new belts in the same route as the pictures from step 3.
5) Tighten the idlers.
a. Elite 8: Deflection should be 6-10 mm with moderate pressure between spindles 1 and
2.
b. Classic 6: Deflection should be 6-10 mm with moderate pressure between
spindles 2 and 3.
6) Power on tester and set motor speed to 100 rpm to check for problems.

1) Motor speed should be evaluated.

1) None
7.2.3. Spindle O-Ring Replacement
1) 74-107-003 Tool Kit, O-Ring Vision

1) 91-425-044 O-Ring, Spindle, Vision x 2 per spindle

1) Additional o-rings
2) Paper clip
3) Silicone grease for lubrication of o-rings

1) None
7.2.3.5. Procedure
1) Remove the spindle shafts and top cover.
2) Remove the drive belt by loosening the belt idlers.
3) Remove each of the upper o-rings by using the tool to hook it through the slot and pull it
out.
4) Insert a pin or paper clip into the hole on the lower part of the spindle, and then use the tool
to hook and pull out the lower o-ring.
5) When inserting the new o-rings, it is best to fold them in half as in the photo below. The
visible side can usually be started in the groove of the spindle.
6) The top o-ring should be started using the technique in step 5, then massaged into place
using the o-ring tool.
7) It is recommended that a spindle shaft be used to assist with insertion of the lower o-ring.
The o-ring can be started as described in step 5, and then massaged into place using the o-
ring tool.
8) Slide a spindle shaft through the spindle to ensure both o-rings are properly in place. If the
spindle shaft feels like it is blocked, check the o-ring to ensure that it is not twisted or out of
place. Use silicone grease if necessary.

1) Alignment, paddle and basket wobble should all be evaluated.
1) This procedure requires some experience to be proficient. Spare o-rings are
recommended as the chance of damage or loss is fairly high.
2) Spindles should be kept in place for replacement of o-rings. Removal of spindles
requires realignment of the spindles which is a very time consuming procedure.
7.3. Drive Head Repairs
7.3.1. Leveling and Alignment of Drive Plate and Spindle
1) 74-107-017 Vision Alignment Tool Kit
2) 74-107-002 Digital Level Kit

1) None

1) 92-340-606 6-32 x ½ socket head screw 2)
92-540-706 10-32 x 5/8 socket head screw
3) 72-100-572 Adjustment screw

1) 74-107-012 Digital Level Kit User Guide
7.3.1.5. Procedure
1) Leveling the drive plate
a. Prior to alignment, a “super reset” must be performed on the digital level (see Digital
Level Kit User Guide for instructions).
b. Verify that the drive plate is parallel to the vessel plate. If it is not, use the
adjustment screws on the drive plate to accomplish this.
c. The difference between the drive plate and the vessel plate should not exceed 0.10°
on the digital level.
d. Place the digital level at the front of the vessel plate. Allow 30 seconds for the level
to settle and display an accurate reading.
e. Perform these steps on all four sides of the drive plate and vessel plate.
2) Centering the drive plate to the base plate
a. Place the centering rings into vessel positions 1, 2, 5 and 6. Verify that the
centering rings are seated correctly.
b. Place the centering shafts in the corresponding spindles.
c. Loosen the 4 main bolts on the drive plate, located around the drive motor.
d. Once the drive plate Is loose, use the centering rings and shafts to center the drive
plate to the vessels.
3) Centering the spindle to vessel plate
a. In position 1, place the gauge and gauge shaft. Set the gauge so it is touching the
centering ring. Rotate the spindle 360° from the pulley. Record the location of the high
spot.
b. Once the high point has been identified, note the TIR of the spindle.
c. The TIR will indicate what adjustment screws will need to be adjusted.
d. Tighten the adjustment screws that correspond to the high point and TIR. Tighten the
screws in pairs; this will prevent the spindle from warping or becoming damaged.
e. Repeat this process for all spindles needed.
7.3.1.6. Affected Calibrations
1) Alignment for all positions
7.3.1.7. Additional Notes

1) None
7.3.2. Alignment of Spindles
1) 74-107-017 Vision Alignment Tool Kit

1) None

1) 6-32 x ½ Socket head screw 92-340-606 2)
10-32 x 5/8 Socket head screw 92-540-706
3) Adjustment screw 72-100-572

1) None
7.3.2.5. Procedure
1) In position 1, place the gauge and gauge shaft. Set the gauge so it is touching the
centering ring. Rotate the spindle 360° from the pulley. Record the location of the high
spot.
2) Once the high point has been identified, note the TIR of the spindle.
3) The TIR will indicate what adjustment screws will need to be adjusted.
4) Tighten the adjustment screws that correspond to the high point and TIR. Tighten the screws
in pairs; this will prevent the spindle from warping or becoming damaged.
5) Repeat this process for all spindles needed.
1) Alignment

1) None
7.3.3. Locking Pin Adjustment
1) 5/32 Hex key
2) 91-902-021 Grip ring pliers

1) 91-413-001 Nylon Washer x 1

1) 91-406-008 Retaining Ring
2) 91-445-098 Trigger Spring

1) None
7.3.3.5. Procedure
1) Remove spindle shafts and top cover from tester.
2) Locate the tensioners for the trigger cable, and if necessary adjust them so that there is no
tension on the cable.
3) Remove the rear tensioner.

4) Remove the 2 screws holding the guide for the pin in place.
NOTE: There will be tension on the guide due to the spring; use caution when
removing.
5) Slide the locking pin out.
NOTE: The drive head may rise when the locking pin is removed.
6) Add or remove washers as appropriate to obtain proper locking.
7) Slide the locking pin back through the guide on the right, and secure the guide on the left
removed in step 4.
8) Replace the tensioner removed in step 3.
9) Adjust the tensioners so that the locking mechanism is engaged with no pressure on the
trigger, and is easy to remove when pressure is applied to the locking trigger.

1) None

1) None
7.3.4. Position Bar Adjustment
1) 5/32 Hex key

1) None

1) None

1) None
7.3.4.5. Procedure
1) Remove spindle shafts and top cover from tester.
2) Locate the tensioners for the trigger cable, and if necessary adjust them so that the locking
pin is retracted and the drive head can move freely.
3) Loosen the 4 screws securing the position bar in place using the 5/32 wrench.
4) Adjust the cable tensioners from step 2 to release the locking pin mechanism.
5) Adjust the drive head so that the locking pin goes into the lowest position of the
position bar.
6) Lower the drive head into the lowest position with the position bar and locking pin
engaged.
7) Tighten the lowest screw to secure the position bar in place.
8) Release the locking pin and raise the drive head to the highest locking position. If
necessary move the position bar side to side to get the locking pin to engage.
9) Tighten the uppermost screw.
10) Lower the drive head to each position and ensure the locking pin engages the position
bar properly. Adjust the position bar as necessary.
11) Tighten all 4 screws of the position bar so that it does not move.

1) Paddle and Basket Height will need to be reevaluated.

1) If necessary, refer to the Paddle/Basket height adjustment procedure in this manual.
7.3.5. Adjustment of Paddle/Basket Height
1) 7/64 Hex key
2) Height Set Tool from Validation Tool Kit (74-107-004) or Height Set and Check Kit (74-
107-005)

1) None

1) None

1) None
7.3.5.5. Procedure
1) Install either a paddle or basket shaft with basket into the spindle shaft.
2) Place a height gauge in the bottom of the vessel of the position which needs
adjustment.
3) Using the 7/64 in. hex key, loosen the bolt on the spindle shaft clamp.
4) Adjust the spindle clamp so that it is properly engaged to the spindle. Make sure the paddle
or basket is still resting on top of the height gauge.
5) Tighten the spindle clamp using the hex key.

1) Height for all apparatus used in the position must be reevaluated.

1) None
7.4. Heater Repairs
7.4.1. Heater Probe Replacement
2) Wire cutters

1) 74-103-064 Calibrated 2-inch Temperature Probe x 1

1) 91-601-147 Fitting 10-32 x 1/8 in. Clear x 1
1) 91-601-140 Fitting 1/8 in. Ferrule, Yellow x 1 3)
91-150-036 Tie Tefzel 8 in. x 2

1) None
7.4.1.5. Procedure
1) Disconnect heater from tester and move to a suitable work area.
2) Remove the 4 screws securing the back cover.
3) Gently lower the rear cover of the heater, taking care not to damage any connectors or wires.
4) Locate the heater temperature probe on the right just inside the case.
5) Disconnect the ribbon cable labeled DTPIN (2 in photo) from the heater main board.
6) Loosen the fitting securing the probe in place and slide out the probe.
7) Insert the new probe and tighten the fitting.
8) Connect the ribbon cable of the new probe to the port labeled DTPIN (2 in photo) on the
heater main board.
9) If necessary apply a new cable tie to secure the cables.
10) Reattach the rear cover to the heater.
11) Reinstall the heater to the tester.
12) Re-prime the pump.

1) Bath Temperature should be evaluated after this repair.

1) If bubbles are present for more than 5 minutes after the pump begins operating, recheck
the seal of the new probe to ensure it is not leaking.
a. With the pump running air will be sucked into the line.
b. With the pump off a slow leak may occur at the probe due to gravity feed.
7.4.2. Heater Safety Sensor Replacement
2) Standard (flat) screwdriver
3) ¼ in. Socket with 6 in. reach

1) 74-103-064 Calibrated 2 in. Temperature Probe x 1

1) 91-150-036 Tie Tefzel 8 in. x 2

1) None
7.4.2.5. Procedure
4) It is recommended, but not required, that all connections to the main board be
removed and it be placed to the side of the work area.
5) Locate the safety sensor attached to the heater element.
NOTE: Base Cabinet Assembly was removed from housing for photo. This is
not required.
6) Using either a standard (flat) screw driver or a ¼ in. socket loosen the tube clamp and
slide out the probe.
7) Insert the replacement probe under the tube clamp. Align it so that the tip of the probe is
resting on the heating element.
8) Tighten the tube clamp so that the probe is secure.
NOTE: Over-tightening the clamp may result in damage to the probe and/or
heating element.
9) Replace any cable ties if necessary.
10) Reconnect the main board to the base cabinet assembly.
a. Heater, pump, and over-temperature sensor are keyed to only fit one way in the
connector.
b. Safety sensor should be attached to the port labeled “DTPOUT” on the heater main
board.
c. Heater sensor should be attached to the port labeled “DTPIN” on the heater main board.
11) Reinstall the rear cover of the heater assembly.
12) Reconnect heater to tester.

1) None; sensor is for protection and not related to regulating bath temperature.

1) None
7.4.3. Heater Over-Temperature Sensor Replacement
2) Standard (flat) screwdriver
3) ¼ in. Socket with 6 in. reach
4) Wire cutters

1) 74-103-064 Calibrated 2 in. Temperature Probe x 1

1) 91-150-036 Tie Tefzel 8 in. x 2

1) None
7.4.3.5. Procedure
4) It is recommended, but not required, that all connections to the main board be
removed and it be placed to the side of the work area.
5) Locate the over-temperature sensor attached to the heater element.
NOTE: Base Cabinet Assembly was removed from housing for photo. This is
not required.
6) Use a pair of wire cutters to cut the cable tie securing the over-temperature sensor to the
heater element.
7) Using either a standard (flat) screw driver or a ¼ in. socket loosen the tube clamps and
slide out the probe.
8) Insert the replacement probe under the tube clamps. Align it so that it is resting on the
heating element.
9) Tighten the tube clamp so that the probe is secure
NOTE: Over-tightening the clamp may result in damage to the probe and/or
heating element.
10) Replace any cable ties if necessary.
11) Reconnect the main board to the base cabinet assembly
connector.
board.
12) Reinstall the rear cover of the heater assembly.
13) Reconnect heater to tester.
1) None; sensor is for protection and not related to regulating bath temperature.

1) None
7.4.4. Heater Pump Replacement
2) Large crescent wrench (adjustable)
3) Pliers
4) Wire cutters
5) 7/16 in. Socket with 3 in. extension and socket wrench
6) 5/16 in. box end wrench
7) 9/64 in. hex key (T-handle recommended)

1) 74-304-004 Pump Assembly x 1

1) 91-150-036 Tie Tefzel 8 in. x 2
2) 91-150-039 Hose Clamp x 4
3) 91-600-036 Black Tubing x 1 ft
4) 91-202-210 Teflon Tape Roll x1

1) None
7.4.4.5. Procedure
2) Remove the external tubing and hose clamps, and then drain the heater.
5) Disconnect the main board from the base cabinet assembly and place it to the side.
6) Using the 7/16 in. socket, remove the two nuts securing the base cabinet assembly to the
housing.
a. Nut #1
b. Nut #2
7) Remove the external hose fitting using the adjustable crescent wrench.
8) Carefully remove the base cabinet assembly from the housing by lifting it up and to the
left.
9) Remove the hose clamps connected to the pump.
10) Using a 9/64 in. hex key, remove the 2 screws securing he pump to the base.
11) Slide the pump out of the hoses.

12) Insert the new pump into the two hoses.
13) Secure the pump with the screws removed in step 10.
14) Reinstall the hose clamps removed in step 9.
15) Reinstall the base cabinet assembly back into the heater housing.
16) Install the external hose fitting removed in step 7. If necessary, wrap threads in Teflon
tape prior to installation.
17) Install the two nuts removed in step 6.
18) Restore all the connections between the heater main board and the base cabinet
assembly.
connector.
board.
19) Reinstall the main board to the back of the heater.
20) Reconnect the heater to the tester.
21) Prime the pump before operation.

1) Bath temperature at a single point is recommended to verify pump function. Multiple
temperature points are not typically required.

1) None
7.4.5. Heater Element Replacement
2) Large crescent wrench (adjustable)
3) Pliers
4) Wire cutters
5) 7/16 in. socket with 3 in. extension and socket wrench
6) 5/16 in. box end wrench
7) 5/32 in. hex key

1) 74-304-003 Heater Element Assembly x 1

1) 91-150-036 Tie Tefzel 8 in. x 2
2) 91-150-039 Hose Clamp x 4
3) 91-600-036 Black Tubing x 1 ft
4) 91-202-210 Teflon Tape Roll x1

1) None
7.4.5.5. Procedure
5) Disconnect the main board from the base cabinet assembly and place it to the side.
6) Using the 7/16 in. socket, remove the two nuts securing the base cabinet assembly to the
housing.
a. Nut #1
b. Nut #2
7) Remove the external hose fitting using the adjustable crescent wrench.
8) Carefully remove the base cabinet assembly from the housing by lifting it up and to the
left.
9) Remove the tube clamps and cable tie securing the safety sensor and over-
temperature sensor.
10) Remove the safety sensor and over-temperature sensor.

11) Remove the hose clamp securing the heating element to the pump.
12) Remove the 2 screws securing the heating element to the base.
13) Slide the heater element out of the tube and off the base.
14) Slide the new heater element into the tube and secure it to the base using the screws
removed in step 12.
15) Reinstall the hose clamp removed in step 11.
16) Reinstall the over-temperature sensor and secure it with 2 hose clamps and a cable tie as
shown in the photo below.
17) Reinstall the safety sensor and secure it with the hose clamp as in the picture below.
18) Reinstall the base cabinet assembly back into the heater housing.
19) Install the external hose fitting removed in step 7. If necessary wrap threads in Teflon
tape prior to installation.
20) Install the two nuts removed in step 6.
assembly.
connector.
board.

1) Bath Temperature

1) None
7.4.6. Heater Main Board Replacement
2) ¼ in. wrench or socket wrench
3) Pliers
4) Wire cutters
5) Grounding strap

1) 74-103-091 Heater Main Board x 1

1) 91-150-036 Tie Tefzel 8 in. x 2
1) 91-422-009 #6 Aluminum Spacer x 4

1) None
7.4.6.5. Procedure
5) Put on a grounding strap and attach it to an appropriate ground.
6) Disconnect the main board from the base cabinet assembly.
7) Disconnect the power supply connector from the main board.
8) Disconnect the cable from the logo board.
9) Using a Phillips screwdriver and ¼ in. wrench remove the screws securing the heater main
board.
NOTE: Spacers between the board and the rear cover can be easy to lose.
Take care when performing this step.
10) Install the new main board to the rear cover; ensure the ports line up with the holes
in the back of the cover.
11) Attach the logo cable to the new main board.
12) Attach the power supply connector to the new main board. The connector is keyed to only
fit one way in the port.
assembly.
connector.
board.

1) Bath Temperature

1) None
7.5. AutoMag and SuperMag Repairs
7.5.1. Patching Liquid Lines
1) 10-000-024 Teflon Tubing Holder
2) Teflon tubing cutter or sharp razor blade

1) 91-601-130 Fitting, 1/16 in. Ferrule, Blue x 2
2) 91-601-138 Fitting, ¼-28 Union, White x 1

1) 91-601-131 Fitting ¼-28 x 1/16 in. Nut, Black x 2 2)
91-601-132 Fitting ¼-28 x 1/16 in. Nut, Red x 2
3) 91-601-133 Fitting ¼-28 x 1/16 in. Nut, White x 2
4) 91-601-134 Fitting ¼-28 x 1/16 in. Nut, Yellow x 2
5) 91-601-135 Fitting ¼-28 x 1/16 in. Nut, Green x 2 6)
91-601-136 Fitting ¼-28 x 1/16 in. Nut, Blue x 2
7) 91-601-137 Fitting ¼-28 x 1/16 in. Nut, Clear x 2
8) 91-601-139 Fitting ¼-28 x 1/16 in. Nut, Purple x 2

1) None
7.5.1.5. Procedure
1) Locate the damaged part of the liquid line.
2) Cut on either side of the damaged part of the tubing.
3) Place ¼-28 x 1/16 in. nut on both sides of the remaining tubing.
4) Place blue ferrules on both sides of the remaining tubing
5) Join the tubing together using a union fitting.

1) Volume verification recommended but not required.

1) None.
7.5.2. Replacement of SuperMag Shifter Assembly
2) 9/64 in. Hex key

1) 74-104-485 Shifter Assembly x 1

9) 91-601-140 Fitting 1/8 in. Ferrule, Yellow x 1
10) 74-105-144 Nut for probe x 1

1) SuperMag Tubing Routing photos in the Service Drawings section of this document.
7.5.2.5. Procedure
1) Support the SuperMag between the probes and high enough for the end of the probes
to clear the work surface. The handles should be facing forward.
2) Remove the 8 Phillips-head screws on the top of the main cover.
3) Position the shifter handles near the center position.
4) Pivot the back of the rear cover up, using the shifter handles as the pivot point, while guiding
the tubing harness grommet out of the cover slot.
5) Slide the cover toward you off the shifter handles.
6) IMPORTANT: Before proceeding, take careful note of the tubing and cable
routing within the SuperMag. Sweep the shifter handles through their range of
motion to see how the tubing and cables are set up for proper movement.
7) If installed, disconnect the DTPs at the magazine board, noting the routing of the cables.
8) Disconnect the tubing harness at the colored connectors, noting the routing of the tubing.
9) Remove the individual tube lines from the plastic clips on the stainless steel cable shield.
10) Remove the two 10-32 screws on each cable shield and remove the shields.
11) With the shifter assembly now exposed, remove the two 8-32 socket head screws from
the bottom of the magazine cover.
12) Remove the shifter assemblies from the base plate.
13) Remove the sample probes and fittings from the shifter assemblies, noting the
location of the fitting colors.
14) Remove the DTPs from the shifter assemblies by remove the plastic nuts from the bottom.
Not the location of each numbered DTP.
15) Install the DTPs onto the new shifter assembly in the same positions they were
removed.
16) Replace the sample probe fittings, ferrules, and probes in the positions from where they
were removed.
NOTE: The colored fittings might need to be replaced with new fittings, as
they are subject to thread deformation with repeated use.
17) Attach the shifter assemblies with the 8-32 screws. Square the assemblies by eye
as there is clearance for the mounting holes.
NOTE: Do not over-tighten the screws as they thread into plastic.
18) Sweep the handles through their range of motion a number of times to verify the moving
bars do not hang up on the base plate and that they function properly in all respects.
19) Replace the cable shields and lightly secure them with the 10-32 screws.
20) Check for proper engagement of the spring plunger in the cam disks with the detent holes in
the cable shields by sweeping the shifter handles through their range of motion. Use the
clearance in the mounting holes of the cable shield tabs to provide the best alignment for all
3 positions, and then secure the screws.
21) Route the appropriate tube lines through the cable clamps as before which are attached to
the cable shields. Refer to SuperMag Tubing Routing within this guide as necessary.
22) Sweep the handles through their range of motion to verify proper tubing motion.
23) Reconnect the DTP cables in their proper order as originally installed to the
magazine board.
24) Sweep the handles again through their range of motion to verify proper cable
movement.
25) Replace the main cover by positioning the handles in their near center position, aligning
the cover slots with the handles and sliding the cover on the handles with the rear of the
cover pivoted upwards.
26) Seat the cover by guiding the tubing harness grommet into the cover slot and making sure no
cable or tube is being pinched.
27) Replace the 8 Phillips-head screws.

1) Volume may be justified, but a check for leaks is recommended.
2) DTPs should be checked for connectivity, but temperature calibration is not affected.

1) None
7.5.3. Replacement of an AutoMag/SuperMag Motor
1) 5/32 in. Hex key
2) 74-105-321 AutoMag Calibration Tool

1) 74-103-040 1L AutoMag Motor x 1
2) 74-103-039 2L AutoMag Motor x1
7.5.3.3. Parts Recommended 1)

91-150-008 Cable Ties x 4

1) Vision Dissolution Testers User Guide
7.5.3.5. Procedure
1) Disconnect tubing harness from the installed auto sampler.
2) Remove the screw securing the tubing harness to the underside of the drive head.
3) Remove the spindle shafts from the Elite 8 and then remove the drive head cover.
4) If applicable, power off the Elite 8 and remove the cable for the digital temperature probes
from the original AutoMag/SuperMag.
5) Power on the Elite 8 and use the controls to lower the AutoMag/SuperMag to ADD level.
6) Power off the Elite 8.
7) Disconnect the AutoMag/SuperMag motor from the Vision main board.
8) Turn the motor screw by hand until the AutoMag/SuperMag slides off.
9) Remove the old AutoMag motor.
10) Loosen the guide rod assemblies on either side of the drive head.
11) Install the new AutoMag motor in the center of the drive plate. Align the washers so that the
mounting screw passes through them to the drive plate.
12) Tighten the motor gently.
13) Thread the AutoMag onto the guide rods and motor screw.
Guide rods
Motor screw
14) Route the AutoMag motor cable under the drive belt by securing it to the clip located on the
drive plate.
15) If vessel temperature probes are installed in the AutoMag/SuperMag, the cable for them can
be connected to the Mag port located on the back of the tester main board.
16) Power on the Elite 8. Navigate to the system configuration and configure the system as
appropriate.
17) Navigate to the Magazine Calibration screen under Tools.
18) Press the Home button to home the magazine.
19) Tighten the screws securing the guide rods in place with the AutoMag in the home
position.
20) Reinstall the drive head cover and spindle shafts.
21) Perform the magazine calibration procedure in the Vision Dissolution Testers User Guide.

1) Magazine Calibration procedure must be performed.

1) None.
7.5.4. Realignment of AutoMag or SuperMag
1) 5/32 in. Hex key
2) 74-105-321 AutoMag Calibration Tool

1) None

1) None

7.5.4.5. Procedure
2) If applicable power off the Elite 8 and remove the cable for the digital temperature probes
from the original AutoMag/SuperMag.
7) Loosen the guide rod assemblies on either side of the drive head.
8) Reconnect the AutoMag motor.

9) Thread the AutoMag onto the guide rods and motor.
appropriate.
position.

1) Magazine calibration procedure must be performed.

1) None.
7.5.5. Changing a Digital Temperature Probe on an AutoMag/SuperMag
1) Philips screwdriver
2) Pliers

1) 74-104-210 Digital Temperature Probe (DTP) x 1

1) 74-105-144 Nut for probe x 1

7.5.5.5. Procedure
1) Disconnect tubing harness from the installed autosampler.
4) Power off the Elite 8 and remove the cable for the digital temperature probes from the
original AutoMag/SuperMag.
9) AutoMag (for SuperMag proceed to step 10)
a. Remove the screws on the top of each end of the AutoMag.
b. Gently lift the upper cover away from the lower cover.
c. Unplug bad DTP from the magazine board in the center of the AutoMag.
d. Grasp the DTP nut and loosen it from the DTP probe. If the nut is too stiff, a pair of
pliers may be necessary. Once the nut is loosened, remove it by hand.
e. Insert the new DTP in the same orientation as the old DTP.
f. Secure the new DTP in place with a nut (74-105-144)
g. Connect the new DTP to the magazine board routing the cable as appropriate to prevent
damage.
h. Reattach the upper cover and secure with the 2 screws removed in step a.
i. Proceed to step 11.
10) SuperMag
a. Remove the 8 Phillips-head screws on the top of the main cover.
b. Position the shifter handles near the center position.
c. Pivot the back of the rear cover up, using the shifter handles as the pivot point, while
guiding the tubing harness grommet out of the cover slot.
d. Slide the cover toward you off the shifter handles.
e. IMPORTANT: Before proceeding, take careful note of the tubing and cable
routing within the SuperMag. Sweep the shifter handles through their
range of motion to see how the tubing and cables are set up for proper
movement.
f. Disconnect the DTP at the magazine board, noting the routing of the cables.
g. Move the probes to the outermost position.
h. Grasp the DTP nut and loosen it from the DTP probe. If the nut is too stiff, a pair of
pliers may be necessary. Once the nut is loosened, remove it by hand.
i. Install the new DTP in the same position as the old DTP and secure in place with a nut
(74-105-144).
j. Reconnect the DTP cable in the correct position as originally installed to the
magazine board. Route the cable in the same manner as the original probe.
k. Sweep the handles again through their range of motion to verify proper cable
movement.
l. Replace the main cover by positioning the handles in their near center position,
aligning the cover slots with the handles and sliding the cover on the handles with the
rear of the cover pivoted upwards.
m. Seat the cover by guiding the tubing harness grommet into the cover slot and making
sure no cable or tube is being pinched.
n. Replace the 8 Phillips-head screws.
11) Thread the AutoMag/SuperMag onto the guide rods and motor.
appropriate.


1) The AutoMag calibration procedure from the Vision Dissolution Testers User Guide must
be run.
2) The DTP must be evaluated against a NIST traceable thermometer at the intended
operating temperature or temperature range as appropriate.
7.5.5.7. Notes
1) None
7.5.6. How to Replace a Sample Probe Block

1) 74-105-304 Sample Probe Block x 1

9) 91-601-140 Fitting 1/8 in. Ferrule, Yellow x 1
10) 91-601-130 Fitting 1/16 in. Ferrule, Blue x 1
11) 74-105-144 Nut for probe x 1
12) 91-030-132 Disposable Syringe 10 mL x 1

7.5.6.5. Procedure
5) Power on the Elite 8 and use the controls to lower the AutoMag to ADD level.
9) Remove the 2 screws on top of the AutoMag and slide the top cover off.
10) Remove the sample probe and colored fitting from the sample block to be replaced.
11) Remove the screw on the lower cover which secures the sample block in place. The screws
are marked in the following photo next to their respective sample probes.
12) Remove the connection from the tubing harness to the sample block.
13) Connect the new sample block to the tubing harness. It is recommended to use a
disposable syringe to test the block for leaks.
14) Install the new sample block to the cover in the same orientation as the original and secure
with a screw.
15) Install the sample probe and colored fitting removed in step 10.
16) Reinstall the top cover of the AutoMag.
position.

2) A volume evaluation on the replaced line is recommended.
7.5.6.7. Notes
1) For replacement of block in a SuperMag, refer to the Replacement of Shifter
Assembly.
7.5.7. How to Replace a Sample Line
2) 10-000-024 Tool to hold Teflon tubing

1) 91-600-006 Tubing, Teflon, 1/32 in.id x 1/16 in. od x 3 ft

9) 91-601-130 Fitting 1/16 in. Ferrule, Blue x 2

1) Patching Liquid Lines within this manual, as it may provide an alternative depending on the
location of the damage
7.5.7.5. Procedure
c. Unscrew the colored fitting for the line to be replaced from the sample block.
d. Remove the damaged line from the sample harness.
e. Install the new sample line into the harness.
NOTE: It is recommended to add fittings and ferrules prior to installation in
the tubing harness.
a. Connect the new sample line to the sample probe block.
b. Reattach the upper cover and secure with the 2 screws removed in step a.
c. Proceed to step 11.
10) SuperMag
movement.
f. Disconnect the DTP at the magazine board, noting the routing of the cables.
g. Move the probes to the outermost position.
h. Unscrew the colored fitting for the line to be replaced from the sample block.
i. Remove the damaged line from the sample harness.
j. Install the new sample line into the sample harness.
NOTE: It is recommended to add fittings and ferrules prior to installation
in the tubing harness.
k. Connect the new sample line to the sample probe block. Take care to route the tubing in
the same manner as the original.
l. Sweep the handles again through their range of motion to verify proper tubing
movement.
m. Replace the main cover by positioning the handles in their near center position,
n. Seat the cover by guiding the tubing harness grommet into the cover slot and making
o. Replace the 8 Phillips-head screws.
position.

2) A volume calibration on the replaced line is recommended.
7.5.7.7. Other Notes

1) None
7.5.8. How to Replace a Magazine Board
1) Grounding strap
2) 5/32 in. hex key
3) 74-105-321 AutoMag calibration tool

1) 74-103-041 G2 Magazine board x 1

1) None

1) None
7.5.8.5. Procedure
c. Remove all connections to the magazine board, taking note of what order the probes
are connected in.
d. Remove the 4 screws securing the board in place
e. Install the new board in the same position as the old board.
f. Reconnect each of the probes to the correct position on the board. Ports on the board are
marked in order to make this easier.
g. Reattach the upper cover and secure with the 2 screws removed in step a.
h. Proceed to step 11.
10) SuperMag
movement.
f. Remove all connections to the magazine board, taking note of what order the probes
are connected in and the routing.
g. Remove the 4 screws securing the board in place
h. Install the new board in the same position as the old board.
i. Reconnect each of the probes to the correct position on the board. Ports on the board are
marked in order to make this easier.
j. Sweep the handles again through their range of motion to verify proper tubing and
cable movement.
k. Replace the main cover by positioning the handles in their near center position,
l. Seat the cover by guiding the tubing harness grommet into the cover slot and making
m. Replace the 8 Phillips-head screws
12) If vessel temperature probes are installed in the AutoMag/SuperMag, connect the cable to
the Mag port located on the back of the tester main board.
position.

1) Temperatures should be verified.
7.5.8.7. Other Notes

1) None
AutoMag Tester – Heater, 22
Changing a DTP, 86 USB Drive, 19
Motor replacement, 82 Heater
Realignment, 85 Heater element replacement, 71
Repair, 78 Main board replacement, 77
Replacing Magazine Board, 94 Over-temp sensor replacement, 65
Replacing sample probe block, 89 Probe replacement, 61
Shifter assembly replacement, 80 Pump replacement, 68
Basket Height Repair, 61
Adjustment, 60 Safety sensor replacement, 63
Board, AutoMag Heater Resistances, 44
LEDs, 43 Key Components
Replacement, 94 Heater, 15
Board, Heater Main Testers, 15
Replacement, 77 Liquid Lines
Board, Logo Patching, 78
LEDs, 43 Replacement, 91
Board, Main Locking Pin
LEDs, 41 Adjustment, 57
Replacement, 45 Paddle Height
Board, Monument Adjustment, 60
LEDs, 43 Position Bar
Replacement, 48 Adjustment, 59
Board, SuperMag Procedures
Replacement, 94 Repair, 45
Codes Software and Electronics, 33
Error, 36
Repair
Remote Command, 40
AutoMag, 78
Display Display, 46
Replacement, 46
Drive Head, 54
DTP Drive System, 49
Replacement, 86 DTP, 86
Firmware Electronic, 45
Updating, 33 Heater, 61
Flowcharts Liquid Lines, 91
AutoMag Home, 26 Main Board, 45
AutoMag Movement, 25 Monument Board, 48
Digital Temperature Probes, 30 SuperMag, 78
Display, 18 Replace
Heater Error, 32 AutoMag board, 94
Printing, 20 Belt, 51
Temperature, 27 Liquid Lines, 91
Temperature – Heat Delay, 28 Motor, 49
Temperature Over-Temp Error, 31 Spindle O-Ring, 52
Temperature Probe, 29 SuperMag Board, 94
Tester, 17 Screen
Tester – Motor Speed, 24 Defaults, 34
Tester – Splash Screen, 21 Service Drawings
Tester – Vibration, 23 Tester AutoMag, 11
– AutoPlus, 16 SuperMag, 12

SuperMag Sub-Assembly, 13 Realignment, 85
SuperMag Tubing Routing, 14 Repair, 78
Vision Elite 8, 7 Replacing Magazine Board, 94
Vision G2 Classic 6, 9 Replacing sample probe block, 89
Vision G2 Elite 8 High Stand, 8 Shifter assembly replacement, 80
Vision G2 Heater, 10 Technical Support
Setup contact, 6
Hardware, 34 Troubleshooting
Spindles Mechanical Issues, 23
Alignment, 57 Software Issues, 16
SuperMag Temperature Issues, 27
Changing a DTP, 86 User
Motor replacement, 82 Lockout recovery, 33

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Vision G2 Dissolution Testers

©2013 Hanson Research Corp. 74-108-002 Rev. C Page 1 of 112

©2013 Hanson Research Corp. 74-108-002 Rev. C Page 2 of 112

©2013 Hanson Research Corp. 74-108-002 Rev. C Page 3 of 112

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©2013 Hanson Research Corp. 74-108-002 Rev. C Page 8 of 112

©2013 Hanson Research Corp. 74-108-002 Rev. C Page 16 of 112

Tester is connected to Do valuescorrespond correctly?

Switch fixed problem

ssistance from IT personnel to determine if AutoPlus and Tester appear on network

IT personnel determined problem was with network

©2013 Hanson Research Corp. 74-108-002 Rev. C Page 17 of 112

ower is on for the system, but the display is not visible

Are cables connected to main board?

Did Screen return Are Cables connected to Display? Reconnect cables

Inspect root directory Replace Monument board and retest

Tester will not communicate with heater

Is heater No turned on?

Cycle power on heater and tester

Turn off system and determine if there is environmental vibration

Turn on tester, set motor speed to 100 without heater running

Inspect belts and

Motor not moving or moving wrong speed

Moving wrong speed

AutoMag does not move up and down properly

Remove cover of tester and inspect AutoMag motor connection

Is sample distance set correctly? Correct sample

AutoMag does not home properly

See AutoMag does

See How to realign

Temperature does not reach setpoint

Allow tester to stabilize for 1 hour

temperature for Heater and External probe against NIST thermometer

Adjust heater probe offset and recheck

Adjust offset for external probe and recheck

Tester takes very long time to heat

Ensure expectations are realistic:

Is system connected to 230V or 115V power source?

See temperature does not reach set point flowcha

Cycle power on system and see if function returns.

Is probe connector visibly damaged? Replace Probe

If possible switch probe with another tester

Replace main board

Digital Temperature Probe or Probes (AutoMag) not responding or shows

Set system configuration as appropriate and re-test.

Plug in Digital Temperature Probe board and retest

Inspect pump for

Heater gives mains check error

Turn off heater for 1 hour and allow to cool. Retest.

No, Open Lead/Infinity No, Open Lead/Infinity No

6.2. Updating Firmware

©2013 Hanson Research Corp. 74-108-002 Rev. C Page 34 of 112

6.3. Reset Screen to Factory Defaults

6.5.2. Heater Errors

Display and Firmware Errors

6.5.4. USB and File Transfer Errors

USB and File Transfer Errors

6.5.5. Hardware Failure Errors