User's Guide: Wide Format Scanners

User’s Guide
Wide Format Scanners
MODELS:
HD5450
HD4250
HD4230
HD3650
HD3630
HD2530
August, 2008 Edition
Contents
Table of Contents Replacing the Glass-plate 44

Replacing the White-Background-Platen 47
About This Guide 2 Replacing the Scanner Lamp-Unit 51
Installation 3 Replacing the Dust-Filters 53
System requirements 3 Downloading New Firmware 54
Installation Steps 3 What is Firmware? 54
The Operator’s Panel 14 When do I need new firmware? 54
How to identify the firmware version running in the scanner? 54
Turning Power ON/OFF – Wake/Sleep Modes 15 How to install new firmware? 55
Main Power ON/OFF 15 Setting the Scanner in Firmware BOOT Mode 56
Trouble Shooting Problems 57
The scanner’s Self Test Procedure 15
Scanner ready to scan 15
Problems Related to Scanner Installation 57
Wake and Sleep modes 16
Problems Related to Operation of the Scanner 60
Automatic Power ON/OFF functions 16
Timer Function – Scheduling ON/OFF Times
Problems Related to the Scanning Results 64
17
Automatic Shut Down After Idle Time 18 Appendix A: Quick Overview of the Operator’s Panel 66
Loading Originals into the Scanner 19 The Panel and LED Indicators 66
Power Control – Buttons and LED Patterns 67
Media Control – Buttons and LED Patterns
Load, face down, at the scanner’s center 19
70
Application Control – One Touch Scan
Automatic loading 19
75
Manual loading 19
Unloading the original after scan 20 Appendix B: Important Safety Instructions 76
Fast-loading 20 Appendix C: Regulations 77
Soft-handling 20 FCC Regulations 77
Setting the input size 20 CE Regulations 77
Scanning 21 VCCI Regulations 77
Software applications for scanning 21 Toxic or Hazardous Substances or Elements 78
Running applications from the scanner panel 21
Batch scanning 21
Monitoring your scanner with WIDEsystem 21
Scanning Thick Media 23
Manual Adjustment for Thick Media – Slider Controls 23
Automatic Thick Media Adjustment 25
When Scanning in Thick Media Positions 26
Maintenance 27
About scanner maintenance 27
Cleaning the scan area 27
Camera Alignment and Calibration 40
Replacing Scanner Parts 43
About This Guide 2
About This Guide

This guide explains how to operate and maintain your wide format scanner. This guide covers the following models:
Scanner Model Description

The guide assumes basic knowledge of your computer and operating
system and does not repeat material from their documentation.
Be sure to refer to: HD5450 54” color scanner
1. The Installation section – describes correct installation of your HD4250 42” color scanner
scanner drivers.
2. The readme.htm file in the ws folder on the WIDEsystem TOOLS CD- HD4230 42” color scanner
ROM. Contains the most current installation and OS compatibility
issues. HD3650 36” color scanner
3. WIDEsystem TOOLS Help – After installing your drivers, open
WIDEsystem and press F1. Contains information on using the HD3630 36” color scanner
WIDEsystem application and Scanner Maintenance software.
HD2530 25” color scanner
Identify your scanner model
This operator’s guide covers several scanner models. There are topics that
describe scanner functions that apply solely for specific models and topics IMPORTANT: Be sure to use the WIDEsystem TOOLS CD-ROM that
that apply for all models. Generally, Operation of the 54, 42 and 36 inch came with your scanner or a newer version. Out-of-date versions of
models is the same while certain operations on the 25 inch model WIDEsystem software may not detect your scanner model.
(HD2530) can differ in relation to the wider models.
NOTE: Windows Compatibility - Your scanner and drivers are tested
Each topic will contain a “Scanner Models: ” heading that indicates and developed to support the most current active Microsoft Windows
the models relevant for the topic. version OS systems. Drivers and interface support in regard to specific
Windows versions will follow the Microsoft Support Lifecycle Policy. The
compatibility specifications can therefore change accordingly. The most
current OS compatibility specifications and drivers will be available on your
manufacturer’s website.
Installation 3
Installation
System requirements
 PC or supported workstation.
 Compatible Windows operating system – View the ws/readme.htm file on the WIDEsystem TOOLS CD-ROM.
 PC with USB port or enabled FireWire Port.
 The WIDEsystem TOOLS CD supplied with your scanner.
 Scanning software or compatible third party software.
 Grounded power outlet.
Installation Steps
To get your scanner up and running, follow the steps below in their written order.
1
Set up the scan station IMPORTANT: DO NOT YET CONNECT THE SCANNER TO
POWER OR PC.
Your scanner should be placed either on the specially designed stand-alone floor
stand or on a sturdy table. Make sure there is enough space behind the scanner to See also the Safety Instructions at the end of this operator’s
allow the media to run out. guide
Installation 4
2
Install drivers and tools on your PC
IMPORTANT: You must install your scanner’s drivers and tools before you
connect the scanner or install any scanner software applications.
1. Insert the WIDEsystem TOOLS CD-ROM into your PC. Normally the setup
program interface will start automatically. If it does not, locate the setup.exe file on
the CD and start it manually.
2. Install WIDEsystem. Follow the installation guide on your screen. You will be
asked to select your language and other important system preferences.
3. Install Scanner Maintenance. Follow the installation guide on your screen. You will
be asked to select your language.
4. Remove the CD-ROM when installation is complete.
3
Shut down the PC
Your PC must be powered off before connection with the scanner.
Installation 5
4
Disconnect the PC power plug
Caution: This step is to ensure your own personal safety and to help protect your
device from potential damage.
5
Clean the scanner feeding bed
This is the flat surface in front of the insertion slot. Wipe with a dry cloth so dirt and
dust are not dragged into the scan area with the original.
Installation 6
6
Wipe the glass plate 3 and 4. Flip the scanning area lid back to its open
position.
The internal scan area should be wiped clean for any dust accumulated during
shipping and packaging.
1. Open the scan area lid - Push down on the two lock buttons found near the
insertion slot on each side of the lid.
2. The scanning area lid locking mechanism should now be disengaged.
3. Place your thumbs in the insertion slot and flip the scanning area lid back to its
open position.
4. The glass plate is now exposed for cleaning.
5. Wipe the glass plate with a dry cloth to remove any dust.
6. Close the scanner lid. Make sure the locks reengage (click).
1 and 2. Push down on the two lock

buttons
5. Wipe the glass plate free for dust.
Installation 7
8
Connect interface cable to the scanner Accessing the interface connectors on scanner models: HD5450,
The interface cable connectors are grouped in a Cable-Connector-Panel. HD4250, HD4230, HD3650, HD3630:
The cable connector panel is behind the cover at scanner’s right side. You
Regulatory Notice: Your scanner product has been tested to comply with the EMC have to remove the cover to connect the cable.
Standards EN55022 and FCC, Part 15. To maintain compliance, only use the interface Insert your thumb in the slot at the top of the cable connector panel
cables supplied with the scanner. cover. Push down to snap the lid open.
Accessing the interface connectors on scanner models: HD2530:

The cable-connector-panel is found on the underside of the scanner and
accessed from the scanner’s back. The HD2530 (25”) scanner model supports
both FireWire and USB connections.
USB connection: Connect the B-connector end (square shaped) end to a USB
port on your computer.
Firewire connection: Connect the cable to a firewire port on your computer. Do
not use the end marked “Scanner End” if such is specified on your cable.
Remove the cover with both hands.
HD2530: Cable-connector-panel is accessed from the scanner’s backside.
Continues on next page…
Feed the interface cable’s B-connector (square shaped) end through the opening in
the back of the scanner until it emerges in front of the cable-connector-panel. Then
Installation 8
connect the B-connector to the USB connection socket on your scanner.
Feed the interface cable through the hole in the back….
.PUSH
. …until it emerges in front of the cable connector panel.
Connect the cable and close the cable connector panel cover.
The cover must always be closed before you turn the scanner ON.
Installation 9
9
Connect the other end of the interface cable to
the PC
USB connection: Connect the A-connector end (flat end) to a USB port on your
computer.
Firewire connection: Connect the cable to a firewire port on your computer. Use the
end marked “Scanner End” if specified on your cable.
NOTE: Firewire interfacing s available on the HD2530 only.
10
Connect the power cable to the scanner
Connect the scanner power cable to the scanner‘s main power connection socket. The
main power connection socket is at the scanner’s backside.
Installation 10
11
Connect power to the wall outlet
Connect the other end of the scanner power cable to the power outlet.
Caution: The scanner is equipped with a three-wire (pin) grounding type plug. If
you cannot insert the plug into your outlet, contact your electrician to replace the plug or
outlet to ensure a grounded power connection. Do not try to defeat or ignore the
purpose of the grounding-type plug.
12
Turn on the scanner
Turn on the main power switch at the back of the scanner.
Installation 11
13
Turn on your PC and start Windows
Windows will detect the new hardware (scanner) during startup and the drivers you
installed in step 2. will be recognized.
Follow Windows’ hardware installation instructions should any appear on your screen.
14
Verify correct scanner installation
1. Locate the scanner icon on the Windows System Tray. This is the WIDEsystem
program icon.
2. Left -double-click on the WIDEsystem program icon.
3. Your scanner is installed and detected if your scanner’s name appears at the top of
the WIDEsystem Status tab dialog.
4. If the scanner was not installed correctly, a message will inform you that your
scanner could not be detected. If this is the case turn off power to all connected
devices and repeat the installation steps.
Installation 12
15
Calibrate - Run scanner maintenance program
This step will ensure that your cameras are aligned.
1. Right click on the WIDEsystem scanner icon .
2. Select Launch Scanner Maintenance.
3. Follow the instructions on your screen.
See also in this guide: Camera Alignment and Calibration.
16
Install scan or copy software (optional)
Install the scan and copy software you will use with the scanner. There are many scan
and copy applications made specifically for your scanner and all its features. Many
common imaging applications support TWAIN and WIA interfacing for simple scanning
tasks. Read more in Software applications for scanning.
Installation 13
17
Share the scanner on the LAN (optional)
You can enable other PCs on the LAN to use the scanner. This is called “Sharing”. You
can setup the scanner as a “shared scanner” through WIDEsystem.
4. Left -double-click on the WIDEsystem program icon and select the Scan to Net
tab.
5. Locate the option group Local scanner attached to this computer.
6. Select the option: Share your current scanner to allow others on the network to use it.
7. Press the OK button to accept the settings.
On most LAN systems, this is all you have to do. However, some systems will require
Advanced settings, such as specific communication port numbers. Contact your LAN
administrator for information regarding Advanced settings.
NOTE: Open WIDEsystem and press the <F1> key for viewing complete on-line help
regarding the Scan to Net setup procedures and options.
NOTE: PCs on the LAN that will use the scanner must be installed with WIDEsystem
and compatible scan/copy software.
Operator’s Panel 14
The Operator’s Panel

The panel operator’s consists of operation buttons and LED indicators. There are buttons for power ON/OFF, paper feeding, and triggering applications (one-
touch). The LED indicator’s function is to display scanner status in relation to its basic operations such as self-testing and media readiness. Operation of the
buttons and interpretation of the LED indicator light patterns are described in the next user guide sections – Power ON/OFF, Loading the scanner, Scanning
thick media.
See Appendix A – Overview - Operator’s Panel for a complete description of the panel’s keys and the how to understand the panel LED lighting patterns.
Scanner Models: HD2530 Scanner Models: HD5450, HD4250, HD4230,

HD3650, HD3630
with ATAC (Automatic Thickness Adjustment Control) key

Power Swit ch Power Ke y
Po we r LED Po we r LED
D iag nostics LE D D iagn ost ics LE D
W ait LED
W ait LED
E mail Ap plicati on
Em ail Appl ication
Sc an Appl icat ion

Scan Ap plic ati on
Copy App licatio n

Copy App lic atio n
Paper Ready LED AT AC key Pa per Forward /Reverse Keys

Pap er Ready LED Paper Fo rward/Reverse Ke ys
Power ON/OFF 15
Turning Power ON/OFF – Wake/Sleep Modes 2. Self-Adjustment - Adjustment of light profiles, stitching and
Scanners: HD5450, HD4250, HD4230, HD3650, black/white points. Starts after the Init Sequence when the scanner’s
HD3630, HD2530
main power switch is turned ON or right away when the scanner goes
from sleep to wake mode. The panel’s LEDs will be lit as shown
below:
Main Power ON/OFF

The main power switch is at the back of the scanner. Press the upper half
of the switch (marked “I”) to turn the main power to ON. Press the lower
half of the switch (marked “0”) to turn the main power to OFF.
Panel LEDs during Self-Adjustment
Scanner ready to scan

Main power switch is at the back of the scanner. Press “I” for ON and “0” for OFF.
The scanner’s Self Test Procedure

You will know that the self-test procedures have completed and the
scanner is Ready when the Power LED is lighted green and the other LEDs
are off as shown below:
When you connect the scanner to the power outlet and turn on the outlet
switch at the back of the scanner, it starts up with a self-test procedure.
The scanner’s self-test procedure consists of two main steps –
1. Init (Initialization) Sequence – the scanner loads and tests internal

parameters. Only initiated when you turn the main power ON. The
panel’s LEDs will be lit as shown in the next illustration:
Panel LEDs during the Init Sequence.

Power ON/OFF 16
Automatic Power ON/OFF functions
Wake and Sleep modes Scanners: HD5450, HD4250, HD4230, HD3650,
With the main power switch ON, scanner power can be set in Sleep mode
HD3630, HD2530
and Wake mode. Sleep mode is the energy saving mode. The scanner
cannot scan when in the Sleep mode. Wake mode is the full power ON
Automatic power management lets you schedule your scanner’s up-time
optimally and helps save energy.
mode for scanner operation.
The scanner will go from Wake mode into Sleep mode:

You can set the scanner for automatic power OFF (Sleep) and power ON
(Wake-up). Automatic power management functionality is set and
 Automatically: after a set idle time (see Automatic Power functions). controlled through your WIDEsystem software.
 Automatically: with the Timer (see Automatic Power functions).
 Manually: when you hold the power button down for 3 seconds. There are two automatic power functions:
1. Timer function
The scanner will go into wake mode: 2. Enter Sleep mode automatically (after idle time) option.
 Automatically: with the Timer (see Automatic Power functions).
 When you feed a document into the scanner. In order to use automatic power management functionality: the
 When you press any button on the panel. scanner Main Power switch at the scanner’s back must be turned ON.
The power LED on the operator’s panel will light red when the scanner is in
Sleep Mode (power Sleep Mode (powered OFF) and green when in Wake Mode (powered ON).
Wake Mode (power ON)
Advantages with using Wake-up and Sleep modes:

Sleep Mode (power
Ready faster: You turn the scanner OFF and ON (sleep/wake-up) by Wake Mode (power ON)
pressing the power key on the panel. The scanner skips its init sequence
and is ready to scan sooner than with Main Power OFF to ON.
Convenience: When OFF (LED is red) the scanner can be powered up
(Wake-up) easily by pressing the power key or just by inserting paper into
the scanner, thereby indicating you wish to scan.
Timer function: Scanner power with Wake-up and Sleep, can be setup
and controlled through the WIDEsystem software timer week schedule
feature or through an idle time setting.
Save energy: Sleep mode runs at low power values.
Power ON/OFF 17
To set the Timer:

Timer Function – Scheduling ON/OFF Times 1. Open WIDEsystem - double-left-click the scanner icon in the
Scanners: HD5450, HD4250, HD4230, HD3650,

system tray.
HD3630, HD2530
You can program your whole weekly schedule into the scanner so it powers
ON and OFF (wake – sleep) on its own. You enter your schedule’s wake-
up and sleep times in WIDEsystem’s Timer tab as shown in the example
below. .
2. Select the Timer Tab.

3. Click the checkmark fields for each day you want automatic wake-up
and sleep actions.
4. Under the Wake-up column - Click on the hour digits in the day’s edit
field to highlight them. Use the arrow box to increase or decrease the
hour value or use your keyboard to write the value in the field.
5. Move to the Wake-up column’s minute digits for the same day - Click
on the minute digits in the day’s edit field to highlight them. Use the
arrow box to increase or decrease the hour value or use your keyboard
to write the value in the field.
6. Repeat this process in the Sleep column for the same week-day.
7. Make settings for the other week-days in the same manner or….
8. You can use the Link Monday to Friday option to make your settings
for Monday apply for the whole work-day-week.
9. NOTE that the Idle time before sleep time setting will still apply
and may conflict with your Timer settings. Change or disable the Idle
time before sleep time setting if it does.
10. When you have filled out the dialog, press Apply to download your
settings into the scanner’s memory.
Power ON/OFF 18
4. If you do not select the Enter Sleep mode automatically option, you will
When the Timer is active: need to use the manual method for entering sleep mode by holding the
Your scanner will store and remember your settings so you have them after power button down for 3 seconds.
you turn off your PC and shutdown the WIDEsystem program. When you 5. If you do select Enter Sleep mode automatically option, proceed to the
restart WIDEsystem, the Timer tab will display the values currently stored next step to set the Idle time value.
in the scanner. 6. Set the value Idle time before entering sleep. This is the number of
If the scanner is being used, it will delay entry into Sleep mode. The power minutes the scanner can stand idle before entering the sleep mode on
LED on the panel will blink just before entry into a scheduled sleep mode. its own.
Press Apply to download your settings into the scanner’s memory.
You can cancel entry into Sleep mode by pressing the power button.
7.
Automatic Shut Down After Idle Time

HD3630, HD2530
On delivery, the scanner is set for automatic entry into sleep mode after a
preset default idle time, i.e. the length of time the scanner is not active. You
can prolong or shorten the idle time value to match your normal workflow. Sleep Mode options in the WIDEsystem program – Timer tab
To change/set the sleep mode options:

NOTE: With the scanner main power ON, the scanner can be also be
1. Open WIDEsystem - double-left-click the scanner icon in the brought into Wake-up and Sleep modes manually even while the Enter
system tray. sleep mode automatically option is selected.
 Wake - by pressing any button on the panel or inserting a document
for scanning.
 Sleep – by pressing and holding down the power button for 3 seconds.
You can choose to disable automatic entry into Sleep mode entirely if you
want only manual activation of the sleep mode or, you can leave it enabled
and retain both manual and automatic functions.
2. Select the Timer Tab.

3. Select or deselect the Enter Sleep mode automatically option.
Loading 19
Loading Originals into the Scanner Automatic loading

Scanners: HD5450, HD4250, HD4230, HD3650, With automatic loading, the scanner takes the original as soon as you
HD3630, HD2530 insert it in the paper slot. Automatic loading is reliable for most jobs and
especially useful for batch scanning jobs.
Load, face down, at the scanner’s center 1. Make sure the Paper handling option “Auto load” is set in your
Load your document with the image side facing downwards. Align the scanning application.
center of the document with the center arrow marking on the scanner bed. 2. Align the center of the document with the center arrow marking on the
Use the standard size markings to help align the document for a straight scanner bed.
scan path. 3. Push the original into the insertion slot until you feel it contact the
rollers and the Paper Ready LED lights green (yellow for thick media).
Feed the original at the scanner’s center
4. The scanner will grab the original automatically and move it into start-
scan position.
5. A delay factor can be set in the scanning application. The delay will
give you time to control straight positioning of the document in cases
where the scanner is grabbing the original too fast.
Manual loading
1. Make sure the Paper handling option “Manual”
is set in your scanning application.
2. Align the center of the document with the center
arrow marking on the scanner bed.
Paper ready LED lights green when paper is engaged.
3. Push the original into the insertion slot until you
Load the paper, face down. Hold with both hands and align the document’s center feel it contact the rollers and the Paper Ready
with the scanner center marking. LED lights green (yellow for thick media).
You can use automatic loading or manual loading. These 2 loading options 4. While holding the original in place with one
are selected in the scan/copy application dialogs on your PC. Read the hand, use the other hand to press and hold
instructions about Automatic and Manual loading n the next sections. down the Paper Forward button on the scanner.
5. The original moves into the start-scan position.
NOTE: The availability of the automatic and manual loading options
will depend on your scan/copy software and its level of compatibility with
the scanner model. Press paper forward
button
NOTE: See also this guide’s section on Scanning Thick Media for
instructions on loading thick media originals.
Loading 20
Unloading the original after scan convenient for batch scanning of originals with robust edges that feed
easily. Normally, with batch scanning, you would use the Fast-load option
1. Press the Paper Reverse button to eject the original back to the in conjunction with automatic loading however you can also use manual
scanner feeding bed. loading to feed the original into start-scan position.
Soft-handling
The Soft-handling option is selected in your scan application. Soft-handling
means that feeding and scanning are slowed down. You can use the option
with both Manual and Automatic loading.
NOTE: The availability of the soft handling load option depends on

your scan/copy software and its level of compatibility with the scanner
model.
2. Press the Paper Forward button if you wish to eject the original out Use Soft-handling with
1. Old, curled or creased originals that trigger a paper jam. See Trouble
Shooting – Paper Jam error for correcting a paper jam error.
the back of the scanner.
2. Fragile originals you want passed delicately through the drive system.
Setting the input size

The Input size defines the scan area. You enter the input size in your
application’s input size dialogs.
NOTE: The availability of the Input size options described below will
depend on your scan/copy software and its level of compatibility with the
scanner model.
Fast-loading 3 ways to set find and set the input size:
Fast-loading is a time-saving loading option designed for batch scanning. 1. Use automatic size detection - The scanner will detect the edges of
The fast-loading option can be selected in the scanning application. the document and calculate the input size for you.
2. Set a standard size - common standard sizes are marked on the
NOTE: The availability of the fast loading option will depend on your scanner bed. Use these markings to determine which standard size
scan/copy software and its level of compatibility with the scanner model. matches the original and then select that size in the application’s input
size dialog.
What is Fast-loading? – With normal (default) loading, i.e. without the 3. Set the size manually for irregular sizes. To measure your document -
Fast-load option selected, the original is pulled all the way into the drive use the scanner’s ruler just above the insertion slot. Enter your width
system, past both roller axles, and then reversed to start-scan position in measurement in the width setting field in your application’s input size
order to ensure precise detection of the original’s placement in the scanner. setup dialog. You can measure and set a length value or choose
With the Fast-load option selected, the original is pulled only under the first automatic length detection.
roller axle and scanning will start from there. The Fast-load option is
Scanning 21
Scanning Batch scanning

Software applications for scanning Batch scanning involves jobs where you want to feed and scan a whole set
of originals that require equal scan settings. The basic steps are:
Your scanner is controlled through scan, copy or imaging software installed 1. Set your scan settings (size, type, image adjustments..) for the batch.
on your PC. Your settings will apply to ALL the documents in the batch.
2. Set the scan software into Batch Mode. This will tell the scanner to
Optimal full featured scanning functionality is obtainable through scan start scanning as soon as the document is fed so you don’t need to
and copy software specifically developed for compatibility with your trigger the scan.
scanner model. See the scanner manufacturer’s website for information on 3. Choose Automatic loading (optional) - for fast and effective loading.
scanner software and compatible third-party applications.
Read you scan software’s on-line help pages for specific information on
Simple scanning functionality - Many common imaging applications batch scanning with the application.
support TWAIN and WIA interfacing and will thereby support simple
scanning tasks through a limited range of settings and control options. NOTE: The availability of Batch scanning options will depend on your
scan/copy software and its level of compatibility with the scanner model.
Running applications from the scanner panel
Monitoring your scanner with WIDEsystem
Normally you would control the scanner from your PC through your scan
software user interface. However, your scanner also supports one-touch You installed WIDEsystem with the scanner drivers. WIDEsystem contains
buttons that enable you to trigger your software from the scanner panel. an application that monitors the scanner and reports on its functionality.
Double left click the system tray’s scanner icon to open the
When a button is pressed, a scan is initiated and the result is loaded into
WIDEsystem control interface.
the application triggered. You configure your one-touch buttons through
WIDEsystem and your compatible scanning software. Please refer to the
on-line help in these applications for instructions.
NOTE: See Appendix A – Overview of the Operator’s Panel -

Application Control – One Touch Scan for additional information.
Em ail Appl ication but ton
Scan App lication but ton
Copy Applicati on b utton
The one touch buttons

Scanning 22
With WIDEsystem you can: Launch the scanner maintenance program. Right click on the scanner
icon, select Launch Scanner Maintenance.
View the scanner’s status. Move the mouse over the scanner icon on the
system tray. Status messages include whether or not the scanner is Launch the WIDEsystem on-line help. To find instructions on trouble
detected, connection and runtime errors and readiness for scanning. shooting and using WIDEsystem with your scanner. Open WIDEsystem
and press the F1 key.
Ready
Scanner status message on Windows system tray
View Error messages and logs. Runtime errors are reported immediately
on your screen. You can also open the Status tab and Log tab for viewing
error messages.
View information about the scanner device in relation to firmware and
hardware revisions. Open the Info tab.
Install new firmware – You download new firmware to a folder on your
machine. Then right click on the scanner icon, select Advanced Options >
Update Scanner Firmware to install it on your scanner.
Initiate a scan of the system’s hardware bus for re-establishing the
interface. Right click on the scanner icon, select Advanced Options >
Rescan Hardware Bus.
Assign/reassign applications to the scanner’s one-touch-scan
buttons, or disable the one-touch-scan buttons altogether. Open the One-
Touch tab to make settings.
Set Automatic Power functions. Timer and Enter Sleep mode
automatically (after idle time) options.
Set up your scanner so it can be shared by user PC’s on the network.
Open the Scan to Net tab to make settings.
Set up your scan software so it can access shared scanners on the
network. Open the Scan to Net tab to make settings. See also Installation -
Share the scanner on the LAN.
WIDEsystem program control interface

Scanning Thick Media

3. The thickness adjustment sliders are on right and left sides of the
pressure-platen.
You may need to scan documents and drawings printed or pasted on thick
media such as cardboard, foamboards, gatorboards etc. To do so, you will Sliders
need to fit the insertion slot to the thickness of your original. This is done by
raising the pressure-platen to the exact correct height.
Manual Adjustment for Thick Media – Slider Controls
Scanner Models: HD2530

On these scanners you change the insertion slot size (pressure-platen
height) manually. Adjustments can be made in the range 2mm to 15mm
(up to 0.6”) so you can fit the slot to the thickness of your original. Originals
up to 2mm thick should be scanned with the Normal (2mm) setting. Thicker 4. A slider is divided into a Normal position and Extended positions.
originals will require adjustment for thick media. 5. The Extended settings are marked in inches and millimeters. Each
step marks an interval, i.e., the 4 setting means documents from 2mm
There are 2 methods for manual adjustment for thick media: to 4mm thick, the 6 setting from 4mm to 6 mm thick, etcetera.
1. The normal method for all thick original types 6. The round metal button indicates the current setting (see the
2. The quick method for stiff thick originals only. illustration titled Thickness Adjustment Slider on the next page). For
paper thin originals the button will be at the 2mm (0.08”) setting – also
Normal Method - with all thick original types: called the “Normal” setting.
7. Press down on the right slider. Place your fingers in the green slots
1. Measure the thickness of your original to find the right setting. and pull the slider towards middle of scanner to the correct thickness
2. Insert your fingers in the insertion slot and lift to open the scanning setting.
area lid.
8. Press down on the left slider. Place your fingers in the green slots and
pull the slider towards middle of scanner to the same thickness setting
as above. It is important that both sliders are set to the same value.
Quick Method - stiff and thick original types only.
You can use the following Quick method for stiff and hard surface originals.
This method is not recommended for soft or flexible media such as
originals mounted on foam boards, as there is a high risk for creating an
over-tight insertion slot and causing damage to the original.
1. Insert your fingers in the insertion slot and lift to open the scanning
area lid.
2. Press down on the right slider and move inwards (towards middle of
9. Close the scanning area lid. scanner) to the highest setting - 16mm (0.63”).
10. Feed your thick original. The Paper Ready key will turn yellow (stop 3. Repeat with the left slider. Your pressure platen is now fully raised to it
blinking) when the pressure-platen is positioned correctly and is ready maximum height.
to scan your thick original. 4. Slide the original into the insertion slot and under the fully raised
pressure-platen.
Thickness Adjustment Slider 5. With both hands, press down gently on each side of the pressure-
In this example, the button position shows the slider set for an platen until you feel it contacts the original underneath.
original that is 6mm. (0.24”) thick. 6. The sliders will move and adjust themselves to the proper height.
7. Be sure to control that both sliders (on each side) are set to the same
thickness value. If not, adjust one side so they are equal.
8. The Paper Ready key will turn yellow (stop blinking) when the
pressure-platen is positioned correctly and is ready for thick media
scanning. If it keeps blinking, press the paper reverse key to feed out
the thick original and then reinsert for scanning.
1. Press the ATAC key on your
operator’s panel to set the scanner in
Automatic Thick Media Adjustment

ATAC mode.
Scanner Models: HD5450, HD4250, HD4230, HD3650,

HD3630
Scanners with Automatic Thickness Adjustment Control (ATAC) have an
ATAC key on the operator’s panel. You use the key to raise and lower the
pressure-platen. You can change the insertion slot size (pressure-platen
height) on your scanner from 2mm to 15 mm (up to 0.6”). Originals up to
2mm thick should be scanned with the pressure all the way down (normal
position). Thicker originals will require you use the ATAC key to adjust for
thick media.
2. Press and hold the Paper Forward
key (arrow up) key to raise the
The ATAC key on the operator panel. pressure-platen.
To adjust the insertion slot for thick media with ATAC:
1. Press the ATAC key on your operator’s panel to set the scanner in
ATAC mode.
2. The Paper Ready Indicator blinks yellow indicating the scanner is in
ATAC mode but not yet ready, i.e., the pressure-platen is not yet
positioned for the thick original.
3. Press and hold the Paper Forward key (arrow up) key to raise the
pressure-platen until there is room to insert the thick original.
4. Insert the thick original evenly for a straight scan path.
5. Press and hold the Paper Reverse (arrow down) key to lower the
pressure-platen until the pressure-platen stops on its own.
6. The Paper Ready indicator will stop blinking and remain yellow when
the pressure-platen is positioned correctly and is ready for thick media
scanning.
7. The scanner will automatically leave the ATAC mode, which means
that the Paper Forward and Paper Reverse keys will return to their
normal functionality for moving the original forwards and backwards.
When Scanning in Thick Media Positions

On all Scanners: HD5450, HD4250, HD4230, HD3650,
HD3630, HD2530
Modifying Stitching Parameters
Below are some additional guidelines and facts related to scanning thick
Thick stiff originals will rest on top of the scanner rollers and thus raise a
originals.
small distance over the glass-plate. This can lead to irregularities in relation
to “stitching” of the image at points between the cameras (overlapping
Remember to return to the Normal position so the scanner and run pixels). In such cases, the stitching parameters will need to be modified.
Auto-Self-Adjustment You can modify stitching parameters through your scanning application in
The scanner employs an automatic self-adjustment procedure (light profile, the following way:
stitching etc.) that can only activate itself when the scanner is in the Normal
position. With prolonged scanning in extended thickness settings, you 1. Insert your thick original in the scanner and scan the image using your
should from time to time return the scanner to its Normal position to allow it scanning application.
to self-adjust. This will ensure refreshed self-adjustment and optimal 2. Check the result in the viewer for overlapping or missing pixels in the
performance of your scanner. Make a habit of always setting the scanner in camera transition areas.
the Normal position when shutting down, so it can auto-self-adjust the next 3. Adjust the stitching values in the application’s scanner setup dialogs.
time you turn it ON.
4. Repeat scanning and adjustment until the effect is minimized.
Supporting Thick Originals
Treating Edge Distortion
To avoid bending and ensure a stabile scan: It is important to help support
large thick originals during scanning. Hold the end of the original and Scanning thick originals can give distortions when the front edge meets the
support it as it feeds. exit rollers or the trailing edge leaves the entry rollers. To omit this, the
leading and trailing edges are by default skipped when in an extended
Scanning speed is reduced when scanning thick originals thickness position. Leading/trailing edge skipping can be turned off through
the scanning application’s setup dialogs.
The scanner runs at its optimal speed in the Normal position. To allow
stabile drive handling, scanning speed is automatically reduced when the
scanner is in the extended thickness positions.
Maintenance 27
Maintenance Cleaning the scan area
Follow the steps below for thoroughly cleaning the scanner and scan area.
About scanner maintenance Be sure to clean the scan area when results are not optimal. These could
be streaks in your scan image due to dust particles in the scan area.
Scanner maintenance will ensure optimal performance of your scanner.
There are three basic maintenance tasks: You must clean the following scanner parts/areas:
1. Cleaning 1. The scanner bed
Keep your scanner clean – the next section describes how to
2. Glass plate
thoroughly clean the internal scan area. How often you need to clean
the scanner will depend on how often and the types of media you 3. White background
scan. If your work primarily involves scanning newspapers and old 4. Transport rollers
blueprints you may need to clean more often than users who only scan
brochures and new drawings. Caution: do not use abrasives, acetone, benzene or fluids that
Be sure to clean the scanner when results are not optimal. Particles of contain these chemicals. Do not spray liquids directly onto the scanner
dust in the scan area can often be the cause of streaks in the end glass-plate or anywhere else in the scanner.
Caution: Before cleaning the scan area, be sure to turn the scanner
result.
See more under the section Cleaning the scan area
power off and disconnect the power plug.
2. Calibration and camera alignment
Scanner Calibration is easy to perform and most of it is completely
automatic. Scanner calibration includes camera alignment and
calibration of B&W and color parameters. To run, you insert a
Calibration Sheet, and start the Scanner Maintenance program. Be
Instructions on cleaning the scan area follow on the next page.
sure to calibrate if your output is not optimal. Make sure the scanner is
clean before calibrating.
See more under the section Camera alignment and Calibration.
3. Replacing worn parts
This should be carried out when you get a warning on your screen or
when a worn part affects your results. Replaceable parts are:
a. the glass plate
b. the lamp
c. the white background platen
d. the dust filters
See more under the section Replacing scanner parts.
NOTE: Parts are not replaceable on HD2530 models.

Maintenance 28
Cleaning the Scan Area

In order to access the scan area for cleaning on the 25” models, you have to detach the pressure-platen. Follow the instructions below.
1
Turn scanner power off
Press the main power switch (scanner back) to OFF and disconnect the power plug.
2
Open the scanner’s lid
Place your fingers in the insertion slot and flip open the scanning area lid.
Maintenance 29
3
Access the scan area – Free the pressure platen
1. Move the pressure platen sliders to unlock the pressure platen. The sliders are on
each side of the scanner.
2. Place both hands on a slider - push down and move the slider all the way towards
the scanner’s middle (Exit Position) while maintaining pressure until the metal
button pops up.
3. Repeat this on both left and right side sliders to free the pressure-platen.
Exit position :
The slider is pushed
all the way towards
the scanner’s
middle.
The metal button pops up.

Maintenance 30
4
Remove the pressure platen
On the topside of the pressure-platen you will find a hinged handle.
1. Flip up the handle.
2. Grip the handle and lift out the pressure-platen
5
Clean the glass-plate
With the pressure platen removed, the glass-plate will be exposed for cleaning.
1. Clean the glass with a lint-free cloth and a mild, streak-free, glass cleaner. Aplly
the cleaner to cloth and then wipe the glas
2. Dry the glass completely using a separate clean, dry lint-free cloth like the one
provided with the maintenance kit.
Caution: Do not spray liquids directly onto the scanner glass-plate.

Maintenance 31
6
Clean the white-background platen and rollers
The white-background-platen is on the backside of the pressure-platen you removed in
step 4.
1. Flip the pressure-platen over to clean the white background.
2. Wipe the white area and the transport rollers with a lint-free cloth and a mild, streak-
free, glass cleaner. Apply the cleaner to the cloth and first wipe the platen’s white
area and then the transport roller’s surface.
3. Dry the pressure-platen and rollers completely using separate clean, dry lint-free
cloths.
Maintenance 32
2. and 3.
7
Push down on the button so the slider can move back into its normal position.
Reinsert the pressure platen and close the lid

1. Lift the Pressure platen by its handle and reinsert it into the scanner.
2. On each end, you will need to press down the metal button with one hand, and with
the other hand, push the slider back from the Exit position to its Normal position.
3. Push the sliders away from the scanner middle until they reach the edge (Normal
position).
1. Reinsert the pressure platen
The slider back in its

Normal position
Maintenance 33
8
Close the scanning area lid.
Grip the lid’s edge and pull it down so it closes.
9
Clean the scanner feed area surface
1. Clean also the scanner surface so dirt and dust are not dragged into the scan area
with the original.
Maintenance 34
10
Cover when not in use
1. Cover the scanner with its plastic dust cover when not in use.
2. Caution: Make sure the scanner power is OFF when using the dust cover.
Maintenance 35
Cleaning the Scan Area
Scanner Models: HD5450, HD4250, HD4230, HD3650, HD3630
You only need to open the lid to access the scan area when cleaning these models. Follow the instructions below.
1
Turn scanner power off
Press the main power switch (scanner back) to OFF and disconnect the power plug.
Maintenance 36
2
Open the scanner’s lid
1. Open the scan area lid - Push down on the two lock buttons found near the
insertion slot on each side of the lid.
3. Place your thumbs in the insertion slot and flip the scanning area lid back to its
open position.
3. Flip the scanning area lid back to its open position.

1 and 2. Push down on the two lock buttons
Maintenance 37
3
Clean the glass-plate
The glass-plate is now exposed for cleaning.
1. Clean the glass with a lint-free cloth and a mild, streak-free, glass cleaner. Apply
the cleaner to cloth and wipe the glass-plate.
2. Dry the glass completely using a separate clean, dry lint-free cloth like the one
provided with the maintenance kit.
Caution: Do not spray liquids directly onto the scanner glass-plate.
4 W hite-b ackgro und -pla te n

Clean the white-background platen and upper
rollers
Up per Ro ller s
The white-background-platen (white metal area) is fixed in the scanning area lid. The
upper rollers are aligned in 2 rows on each side of the white-background-platen.
1. Hold/support the lid in its open position for support as you clean.
2. Use a lint-free cloth and a mild, streak-free, glass cleaner. Apply the cleaner to
cloth and wipe the white-background-platen.
3. After wiping clean the whole white background platen, wipe all the upper rollers in
both rows.
4. Dry the platen and rollers completely using separate clean, dry lint-free cloths.
Caution: Do not spray liquids directly onto the scan area.

Maintenance 38
5
Clean the lower rollers
Lo wer Rolle rs
The lower rollers are the black rubber rollers aligned in 2 rows on each side of the
glass-platen.
1. Use a lint-free cloth and a mild, streak-free, glass cleaner. Apply the cleaner to
cloth and wipe the lower rollers in both rows.
2. Dry the lower rollers completely using a separate clean, dry lint-free cloth.
Caution: Do not spray liquids directly onto the scan area.
6
Close the scanning area lid.
1. Pull down and close the scanning area lid when finished.
2. Press gently down on the cover top to make sure the locks reengage (click).
Maintenance 39
7
Clean the scanner feed area surface
Clean also the scanner surface so dirt and dust are not dragged into the scan area with
the original.
8
Cover when not in use
1. Cover the scanner with its plastic dust cover when not in use.
2. Caution: Make sure the scanner power is OFF when using the dust cover.
Maintenance 40
Camera Alignment and Calibration

Scanners: HD5450, HD4250, HD4230, HD3650, HD3630, HD2530
Scanner calibration is very easy to perform with the Scanner Maintenance program you installed with your drivers. After manually cleaning the scan area, you
just insert a calibration sheet, start the Scanner Maintenance program and let the wizard take over.
NOTE: Cleaning and calibration are tied together. Cleaning the scanner creates the need for renewed calibration and correct calibration will always require
a clean scan area.
1
Turn the scanner power ON
Make sure that the scanner has been turned ON for at least 5 minutes prior
to camera alignment and calibration. The short warm-up time will ensure
that light conditions and camera heights have stabilized.
2
Launch the scanner maintenance
program
1. On your PC - Right click on the WIDEsystem scanner icon.
2. Select Launch Scanner Maintenance to open the program’s
welcome dialog.
Maintenance 41
3
Follow the steps described by the wizard
The scanner maintenance wizard will guide you through the alignment and
calibration steps.
Click the Next button in the welcome dialog to proceed.
4
Insert the calibration sheet
During the process, the wizard will ask you to insert the Calibration Sheet
that came with your scanner. The sheet’s printed side must be inserted
face down. Align the sheet’s midpoint arrow with the scanner’s midpoint
arrow and feed the sheet into the scanner.
Click the wizard’s Next button to continue.

Maintenance 42
5
The program aligns and calibrates the scanner
The program works in steps to analyze and correct the alignment and stitching status of
the cameras, calibrate black and white values and calibrate color. The calibration sheet
will be rescanned a number of times as the program processes data.
Let the program complete all alignment and calibration steps.
6
Finished
The wizard will tell you when the process is finished.
1. Remove the Scanner Calibration Sheet from the scanner.

2. Return the Scanner Calibration Sheet to its protective cover and then place it in the
storage folder. Store the folder in a dry place and out of direct light.
Maintenance 43
Replacing Scanner Parts
HD3630
This section describes how to replace those scanner parts that are liable to
wear down over long-term use. Changing parts will renew your scanner and
reestablish optimal results. WIDEsystem monitors scanner usage and will
warn you when it is time for a replacement.
NOTE: Regarding the 25” MODEL HS2520: There are no

replaceable parts on the 25” scanner model HD2520. Contact your service
technician for replacing parts.
NOTE: Regarding WIDEsystem WARNING FLAG - glass plate and

White background platen replacement: After receiving a warning by
WIDEsystem and replacing the part, be sure to reset the part replacement
warning flag though WIDEsystem’s “Status” tab.
NOTE: Regarding RECALIBRATION - glass plate, White

background platen, lamp unit replacement: Replacing these parts will
change conditions in the scan area. Therefore, it is recommended to
recalibrate right after changing and cleaning these parts.
Important Safety Instruction: Before replacing any parts, be sure to

turn the scanner power off and disconnect the power plug.
Maintenance 44
Replacing the Glass-plate
4. Place your thumbs in the insertion slot and flip the scanning area lid
back to its open position.
HD3630
1. Turn the scanner power off and disconnect the power plug.
2. Open the scan area lid - Push down on the two lever buttons found
near the insertion slot on each side of the lid.
5. The glass-plate will be exposed and accessible.

Maintenance 45
6. On each side of the glass-plate there is a small lever with a round
lever-handle on its end. Place a finger under both round lever handles
on each side of the scanner (see illustration below).
Pull back on the levers to tilt the glass towards your body:
Lever
handle
Hook rests
on round
pin.
8. Each lever is attached to the scanner chassis with a small hook that
rests on a round pin. As you hold the glass-plate on both its edges, lift
7. With both arms, pull simultaneously on the left and right levers to flip
it upwards to detach both lever’s hooks from the pins and thus free the
the glass-plate towards your body so it tilts upwards and is fee from
glass-plate from the scanner.
the scan area bed.
Maintenance 46
9. Reverse the above operations to reinsert a new glass-plate – Carefully

set the new glass plate down into the scan area. Fit the new glass-
plate’s lever hooks on to the round pins on each side of the scanner as
shown below.
Lift the glass-plate up to free it.
Place the
hook on the
round pin
10. While supporting the glass-plate with fingers on the lever handles,
carefully ease the glass-plate down backwards (away from your body)
so it falls into place.
11. Close the scan area lid.
NOTE: It is recommended to clean the new glass-plate after inserting it

in the scanner and before scanning.
NOTE: It is recommended to recalibrate after changing the glass-

plate.
Maintenance 47
Replacing the White-Background-Platen

2. Open the scan area lid - Push down on the two lever buttons found
near the insertion slot on each side of the lid.
HD3630
Your white-background-platen can become worn and discolored after long
periods of use and in such cases; replacement with a fresh white-
background-platen is recommended. WIDEsystem monitors scanner usage
and will warn you when it is time for a replacement.

Maintenance 48
4. Place your thumbs in the insertion slot and flip the scanning area lid Red strip – white
back to its open position. background platen cover
Grip the top (flexible) edge of the red strip with your fingers.
5. On the lid’s left edge, you will find a red strip. This is the white platen
cover.
6. Remove the red strip to expose the edge of the white-background-

platen.
Maintenance 49
8. Reverse the steps to insert your new white-background-platen.
Edge of the white-background-platen Carefully slide in a new white-background-platen while taking care not
to bend it.
9. Reattach the red strip.
7. Grip the edge of the white-background-platen with your fingers and pull
to slide it out of the scanner.
Maintenance 50
10. Close the scanning area lid so the locking mechanism reengages.
NOTE: It is recommended to recalibrate after changing the white-

background-platen.
Maintenance 51
Replacing the Scanner Lamp-Unit
HD3630
The lamp’s effectiveness can gradually weaken over time and this can
effect the quality of your scans. A new lamp-unit (lamp, reflector, power
connectors) can be obtained through your dealer. WIDEsystem monitors
lamp usage and will warn you when it is time for a replacement.
4. Lift the cover upwards to free it from the scanner.

2. The lamp cover is on the top right side of the scanner.
Lamp cover
5. You must remove the whole lamp-unit. A lamp-unit consists of a lamp

mounted in a reflector brace and fixed power connectors.
3. Grasp the cover on each side with both hands and pull back to detach.
Maintenance 52
6. Grasp the edge of the old lamp-unit and carefully pull it out of the 9. Replace the lamp cover on the scanner - fit the bottom notches in the
scanner. holes and snap the cover shut. The cover must always be closed
before turning scanner power ON.
Fit the cover’s bottom notches into the holes
7. Reinsert the new lamp-unit. Rest the power-connector side on the

slider and carefully push the lamp-unit into the scanner.
10. Test the replacement by turning power and scanner on to see if the
lamp lights.
11. Reset the part replacement warning flag though WIDEsystem’s
“Status” tab. Click on the lamp replacement message link to reset.
8. Insert the lamp-unit all the way so the internal power connections NOTE: It is recommended to recalibrate after changing the lamp.
engage with the connections on the lamp-unit.
Maintenance 53
Replacing the Dust-Filters
HD3630
The dust filters protect your scanner’s air-cooling vents. Fresh dust filters
can reduce the amount of time spent on cleaning and calibration ad help
protect the scanner’s glass plate. WIDEsystem monitors usage and will
warn you when it is time for a replacement.
2. Locate the 2 square-shaped dust filter bins on the underside of the
scanner.
3. Insert a screw-driver or other sharp tool under one of the bin’s edges
to snap it down and detach it from its frame.
4. The filter (soft material) is inside the bin. Remove the old filter and
place a fresh one in the bin.
5. Reattach (click on) the bin to its frame on the underside of the
scanner.
6. Repeat the process with the second filter.
Dust Filters to change
Dust Filter Bins

Maintenance 54
Downloading New Firmware
Scanners: HD5450, HD4250, HD4230, HD3650, How to identify the firmware version running in the
HD3630, HD2530 scanner?
Start WIDEsystem –Left-click on the system tray’s scanner icon.
What is Firmware?
1.
Like a computer, your scanner needs an operating system in order to work.

This operating system is called "Firmware”. Firmware runs inside the
scanner and links its processors with the PC applications running the
scanner.
When do I need new firmware?

Your scanner is shipped with the latest firmware available. You can
afterwards upgrade your original firmware with newer firmware and
continue to do so as they are released. Firmware upgrades can be
downloaded from your manufacture’s website or obtained through your
dealer.
Upgrade your firmware when:

1. One or more new features are released or other improvements are
made to the scanner though its firmware.
2. An error is discovered in the firmware version you have in the scanner
and your manufacturer recommends installation of new firmware in 2. Select the Info tab.
which the error is corrected. 3. The Info tab displays useful data about your scanner firmware.
4. Firmware release - Upgradeable firmware version.
NOTE: Your manufacture’s website specifies improvements for every 5. Firmware download time - The date/time the current firmware was
new firmware release. downloaded.
You can upgrade your firmware if the Firmware Release number is lower
than the newest firmware version number on your manufacture’s website.
Maintenance 55
How to install new firmware?

New firmware is installed by opening the firmware .exe file. The
firmware .exe file must first reside on your machine. Select the Save
target (or Save Link) option if downloading from the web.
To install the firmware file on your scanner:

1. Go to your manufacture’s website and locate the new firmware for your
scanner.
2. Download/save the firmware .exe file in a folder on your machine.
3. Start WIDEsystem’s Quick menu - Right-click the scanner icon in the
system tray.
4. Select Advanced Options.
5. Select (left-click) Update Scanner Firmware
6. Browse the folders on your machine and find the firmware .exe file you
wish to apply.
7. Select the firmware file and select OK to install. Installation can take up
to 1 minute depending on the scanner model and firmware version.
The WIDEsystem scanner icon on your system tray blinks red during
the download process.
8. Follow the instructions on your screen.
9. If there were errors or power failures during firmware installation, set
the scanner in Firmware Boot mode and reinstall the firmware.
Maintenance 56
2. Press and hold down the Power button on the operator’s panel.
3. As you hold down the power button with one hand, reach to the
scanner’s back with your other hand and flip the Main Power switch
Setting the Scanner in Firmware BOOT Mode to ON.

HD3630, HD2530
You can force the scanner to firmware boot mode. This is useful if an error
or power-failure occurred during a firmware update and you need to restart
the firmware update process. A scanner will not run correctly after an
interrupted firmware update process.
+
To force the scanner to firmware boot mode:
If restarting after a power-failure interrupted your firmware update, the
scanner should start up in boot mode. If not, you can use the following Invoke Firmware Boot Mode - Press and hold down the
panel function to force the scanner into boot mode. Power Key as you flip the main power switch to On.
1. Turn the scanner’s main power switch to OFF. The main power switch
is at the back of the scanner. 4. When the Power LED turns red and the other LEDs blink as shown
below, the scanner is in Firmware Boot mode and you can reapply the
Firmware.
Trouble Shooting 57
Trouble Shooting Problems
This section describes trouble-shooting procedures for the most common problems that can arise with your scanner. Please look for a problem description that
matches your actual situation. If found, perform the trouble-shooting procedures before requesting a service call.
Problems Related to Scanner Installation

Problem Possible Causes and Remedies
“Unknown device is found“ message. 1. Your interface is not enabled on the PC or set up correctly. Go through the installation steps for your interface board and its
driver and control that the Windows device manager lists the interface option.
2. WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug the
connections and restart the installation from step 1 as described above. If you continued installation before installing
WIDEsystem, see the troubleshooting instructions below.
3. Loose interface connection – on both ends, unplug and then firmly plug-in the interface cable.
4. Smart Card not inserted correctly. Control that the smart card contact side faces downwards and the card is inserted all the
way in its slot.
5. System needs rebooting - shut down the scanner and PC, unplug the connections. Then plug in the interface connections,
turn on the PC and when Windows is loaded, turn on the scanner.
If you connected and tried to install the scanner before installing WIDEsystem, the unknown device found message will appear. If
Need to reinstall. you continued to step through the dialogs from there, the scanner will be entered on the system as a new device without functional
I got the “Unknown device is found“ drivers. If this is the case, the scanner will be displayed in the Windows Device Manager with a yellow error icon. The scanner
message and continued installation of the entry must be removed from the Device manager before re-installing correctly.
scanner. Now the scanner appears as 1. In the Device Manager - remove the scanner entry.
incorrectly installed on my system. 2. Shut-down the PC, shut down and unplug the scanner, disconnect the scanner from the PC.
3. Reboot the PC and install WIDEsystem and Maintenance software
4. Refer to the installation instructions for your interface type in this guide.
WIDEsystem does not detect the scanner. 1. The WIDEsystem driver version installed on your PC is older than your scanner model. Install the WIDEsystem drivers form
the WIDEsystem TOOLS CD-ROM that came with your scanner. If not available, download the newest version from your
manufacturer’s website or contact your dealer to obtain the right WIDEsystem version.
2. WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug the
connections and restart the installation from step 1 as described above.
3. Loose interface connection – on both end, unplug and then firmly plug-in the interface cable.
4. System needs rebooting - shut down the scanner and PC, unplug the connections. Then plug in the interface connections,
turn on the PC and when Windows is loaded, turn on the scanner.
Trouble Shooting 58
I purchased a smart card upgrade kit. How
do I use it to upgrade the scanner? You need to insert your new smart card into the scanner to upgrade its functionality.
Be sure that the scanner is turned off when removing and inserting a Smart Card or accessing the Smart Card area.
Accessing the smart card on scanner models: HD2530:

In the small drawer labeled “PUSH” behind the scanner front streamer (slide the streamer towards the left to access the drawer).
Smart Card Drawer is behind the streamer

Trouble Shooting 59
Accessing the smart card on scanner models: HD5450, HD4250, HD4230, HD3650, HD3630:
Remove the scanner’s right side cover. The Smart Card is placed in the card insertion slot above the scanner interface
Insert your thumb in the slot at the top of the interface cover. Push
down to snap the lid open.
connectors.
Remove the interface cover with both hands.
Smart Card is inserted in its slot above

the interface connections
The cover must always be closed before you turn the scanner ON.
Trouble Shooting 60
Problems Related to Operation of the Scanner
Wait light flashes, diagnostics light is off 1. The scanner needs to run Self-Adjustment but cannot. Self-Adjustment cannot run with a raised pressure platen or with
media in the scanner.
Self-Adjustment is necessary for maintaining optimal and stabile internal conditions.
Remedy: Any original in the scanner should be removed, and the pressure-platen should be set to the Normal position (i.e.,
not a thick media setting).
2. When Self-Adjustment becomes possible, the Wait LED stops flashing, but continues to be on until Self-Adjustment is
completed.
3. If the error doesn't disappear turn the scanner off and then on.
4. If the error persists, you can reinitialize all settings by unplugging the scanner and waiting a few minutes before turning power
on again.
Wait LED goes on during calibration
1. This is NORMAL - The Wait LED goes on during Calibration to indicate that the original should not be removed or moved
during the Calibration procedure. All panel input is prevented during basic calibration.
Diagnostics LED flashes
1. An Error was detected during the scanner’s Self-Test. Open WIDEsystem (scanner icon on your system tray) and select the
Status tab to view additional information about the error.
Trouble Shooting 61
Both wait and diagnostics LEDs flash
1. The scanning area needs cleaning and the cameras need to be calibrated. Run through the scanner maintenance steps
described in this guide.
2. If the Diagnostic and the Wait LEDs continue to flash after scanner maintenance, then there may be camera position errors
that require help for your technical service provider.
Paper Ready lights RED
1. The pressure-platen is in a thick media setting (a raised pressure-platen) but the scanner does not detect the media. If you
are scanning thick media, insert the thick media into the scanner.
2. If the problem persists with thick media in the scanner, control that the pressure-platen level is correct. Repeat the steps for
correct adjustment for thick media as described in this guide.
Error message: Paper Jam You know a Paper jam error has occurred when the scanner stops scanning and the Paper-Ready key shuts OFF (from blinking)
while the original is still engaged in the drive system. Your scanning application and WIDEsystem’s Status tab will report the
Paper Jam error. To remedy:
1. Remove the original from the scanner. Use the Paper-Back or Paper-Forward keys.
2. If the original does not respond to the Paper Forward, Paper-Back keys perform the following action depending on your
scanner model:
a. 25” Models: HD2530: Open the lid and remove the pressure-platen as described under the section Maintenance –
Cleaning (for models HD2530) and take the original out of the scanning area. Replace the pressure-platen and
close the lid.
b. 54”, 42”, 36” Models: Open the lid by pressing the lid lock buttons as described under the section Maintenance –
Cleaning (for models HD5450, HD4250, HD4230, HD3650, HD3630) and take the original out of the scanning
area. Close the lid.
3. Select the Soft-handling option in your scanning application.
4. Feed the document again to scan.
Trouble Shooting 62
Error message: Correction of Camera X (A, 1. Your scanner is continuously monitoring its cameras. This error message often appears when the internal glass plate or
B, C, or D..) failed
white background platen is dirty or smudged. Clean the scanning area, reboot the scanner and then complete the
maintenance steps (alignment and calibration) as described in the section Maintenance in this guide.
2. If the problem persists after cleaning the scanner area - The problem could be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will disturb
the scanner’s adjustment function.
3. Summon your technical service provider if the problem persists.
Error message: Stitching of Camera X/Y 1. Your scanner is continuously monitoring its cameras. This error message often appears when the internal glass plate or
(A/B or B/C or C/D) failed
white background platen is dirty or smudged. Clean the scanning area, reboot the scanner and then complete the
maintenance steps (alignment and calibration) as described in the section Maintenance in this guide.
2. If the problem persists after cleaning the scanner area - The problem could be caused by a loose object in the optical path.
Remove any torn pieces of paper or other loose objects from the scanning area. Even the smallest loose objects will disturb
the scanner’s adjustment function.
Error message: Invalid Smart Card for this

scanner type. 1. Control that a Smart Card is in the Smart Card slot. See the section Smart Card in this guide for instructions on locating your
scanner’s Smart Card slot.
Error message: No Smart Card found.
2. Smart Card not inserted correctly. Control that the smart card contact side faces downwards and the card is inserted all the
way in its slot. Shut down scanner power and restart to initialize with the smart card data.
Error message: Unable to Adjust Camera 1. Control that the scanner is set for Normal (lowest) media thickness. The scanner’s pressure-platen must not be raised.
Lower the original guide plate on both sides to let the scanner make its adjustments.
2. If the thickness setting is/was Normal - there could be a loose object in the optical path. Remove any torn pieces of paper or
other loose objects from the scanning area. Even the smallest loose objects will disturb the scanner’s adjustment function.
3. If the problem persists after controlling for loose objects in the optical path – the problem is often caused by an unclean or
smudged internal glass plate or white background platen. Clean the scanning area, reboot the scanner and then complete
the maintenance steps (alignment and calibration) as described in the section Maintenance in this guide.
4. If the problem persists after cleaning the scanner area and all above possibilities have been attempted - summon your
technical service provider.
Trouble Shooting 63
Application control keys (one touch) do not 1. Check the One Touch setup entries in WIDEsystem. Click on the scanner icon to open WIDEsystem and select the One
work Touch tab. View WIDEsystem Help for instructions.
2. Check that the applications defined in the WIDEsystem One Touch setup entries are installed on your PC
3. Make sure that the applications defined in the WIDEsystem One Touch setup entries are actually designed to work with
(compatible with) your scanner’s application control keys. See the application’s documentation or contact the application
software dealer.
Can’t operate or contact scanner after 1. A power failure could interrupt an ongoing firmware upgrade process. The scanner will not run correctly after an interrupted
Firmware upgrade failure.
firmware update process. Only part of the intended firmware may be loaded, rending the scanner inaccessible. You need
bring the scanner into firmware boot mode to reapply the firmware.
2. Restart the scanner. The scanner should start up in boot mode. If not, you can use the following panel function to force the
scanner into boot mode.
3. Turn the scanner ON so it starts its Init-Sequence (all LEDs on). Towards the end of Init-Sequence, the Power LED lights
green while the other LEDs remain lighted, signaling that you can interrupt the self-test to force Firmware Boot mode.
You have to activate the boot mode before the scanner moves into self-adjustment. Self-adjustment is started when the Wait
LED lights yellow, the Power LED still lights green and all the other LEDs are off.) To activate boot mode, press and hold
down the Power key.
When the Power LED turns red and the other LEDs flash (see below), the scanner is in Firmware Boot mode and you can
reapply the Firmware.
Trouble Shooting 64
Problems Related to the Scanning Results
Not whole image scanned 1. Check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole
original.
2. Check in your scanning application that you are loading the original correctly in relation to your choice of Center-loading or
Side-loading. If you selected Side-loading in your application then the original must be fed into the side of the scanner
starting from the 0 marking on the top ruler. If Center-loading was selected in the application then align the center of the
original with the scanner’s center arrow marking.
Stitching problems – Image sections 1. If scanning normal paper thin media – Remove the original from the scanner, turn power off and then on to reboot so the
misaligned (at points between the cameras -
scanner runs its self-test procedure. The self-test includes camera-stitching correction.
overlapping pixels) 2. If scanning normal paper thin media and above procedure does not correct the problem – Remove the original from the
scanner and run full scanner maintenance.
3. If scanning thick media, thick stiff originals will rest on top of the scanner rollers and thus raise a small distance over the
glass-plate. This can lead to stitching irregularities. In such cases, the stitching parameters will need to be modified. You can
modify stitching parameters through your scanning application. See the section When Scanning in Thick Media Positions in
this guide.
Edge distortion with thick originals

1. Scanning thick stiff originals can give distortions when the front edge meets the exit rollers or the trailing edge leaves the
entry rollers. To omit this, the leading and trailing edges are by default skipped when in one of the extended media thickness
positions.
Leading/trailing edge skipping can be turned off/on through the scanning application’s setup dialogs. If you encounter edge
distortion, control that the Leading/trailing edge skipping option is set in your application.
Trouble Shooting 65
One or more thin vertical lines (in the
direction of paper feeding) on the scan
result, but not on the original drawing.
1. This is often caused by an unclean glass plate or unclean white background platen. Even a single spec of dirt in the wrong
spot on the glass plate or background plate can apply a streak through your entire scan. To remedy, run a full scanner
maintenance session – cleaning, alignment and calibration. The last two maintenance steps are also vital, as the scanner will
have memorized dirt specs in previous calibrations and self-adjustments and you need to reset after dirt-removal.
A: Overview – Operator’s Panel
66
Appendix A: Quick Overview of the Operator’s Panel
The Panel and LED Indicators

The panel consists of operation buttons and LED indicators. There are buttons for power ON/OFF, paper feeding, and triggering applications (one-touch). The
LED indicator’s function is to display scanner status in relation to its basic operations such as self-testing and media readiness. Operation of the buttons and
interpretation of the LED indicator light patterns are described in this section.
Scanner Models: HD2530 Scanner Models: HD5450, HD4250, HD4230,

HD3650, HD3630
with ATAC (Automatic Thickness Adjustment Control) key
Power Switch
Power Key
Power LED
Power LED
Diagnostics LED Diagnostics LED
Wait LED Wait LED
Email Application
Email Application
Scan Application
Scan Application
Copy Application
Copy Application
Paper Ready LED ATAC key Paper Forward/Reverse Keys

Paper Ready LED Paper Forward/Reverse Keys
67
Power Control – Buttons and LED Patterns
The following table describes the panel’s LED light patterns and what they mean. The illustrations marked “startup – phase 1 (2,3,4)” show how the Operator’s
panel will look (LED lighting patterns) starting from when you turn the Main power switch ON, through the self-test procedures and until the scanner is ready to
scan.
NOTE: For simplicity, the illustrations below display a Standard Panel i.e., without an ATAC key. The LED behavior of the Power LED, Diagnostics LED and
Wait LED, are identical for Standard and ATAC operator’s panels
How it looks on scanner… What it means….
Turn the scanner power ON – First Time – Main Power ON

At back of the scanner, plug in the power cable and flip the main power switch to ON. The scanner starts the self-
test procedure which starts with the Init Sequence (see next).
Init Sequence (startup phase 1)

When you turn main power On, the scanner runs it initialization sequence. ALL the LEDs are lighted as shown in the
illustration on the left.
At this point, panel input is disabled and you cannot begin scanning.
NOTE: When you power up through Wake-up, (by pressing the power key), this initialization sequence is skipped
and the scanner goes directly to Self-Adjustment (startup-phase 3).
Power LED Green (startup – phase 2)

Towards the end of Init Sequence, the Power LED will change to green while the other LEDs remain unchanged
(lighted).
From here the scanner moves on to Self Adjustment (startup phase 3).
68
Self-Adjustment (startup –phase 3)
On completion of the Init Sequence, the power LED (green) and the Wait LED (yellow) remain lighted while the
others LEDs turn off. This indicates that the scanner is running its Self-Adjustment of light profiles, stitching and
black/white points.
NOTE: To maintain optimal conditions, the scanner runs new Self-adjustment procedures periodically during the
day (without lighting the wait LED). If the Wait indicator blinks, the scanner needs to run Self-Adjustment but cannot
(see below).
Scanner Ready (startup – phase 4)

When the Wait LED turns off, and only the Power LED is ON and lights green, self-adjustment is completed and the
scanner is ready to scan.
Wake-up / Sleep - Turn power ON/OFF with power key – normal use (with main power switch always ON)
With the outlet switch always ON, use the Power key to control scanner power. Hold down on the Power key to
toggle power into Wakeup and Sleep modes.
Power ON (Wakeup)
The Power LED lights green when the scanner is ON (Wake-up) and red when power is OFF (Sleep). When you
turn the scanner ON in this manner, it skips the init sequence and starts with Self-Adjustment as described above
for startup phase 3.
When in the power Wake-up/Sleep mode:
The scanner can be manually powered up and down (wake and sleep) by pressing and holding down the power
button or inserting a document for scanning. See Power, Wake/sleep and Adjustment.
Power OFF (Sleep)
The scanner can automatically be powered up and down (wake-up/sleep) by WIDEsystem’s timer or idle time
setting. See Automatic Power functions
Green Power LED blinking
The green power LED will blink just before the scanner automatically powers off because its defined automatic
Sleep time (in WIDEsystem) has been reached in the timer.
If you are still using the scanner and want to cancel the timer controlled Sleep mode, press the power key until the
LED stops blinking.
You can at any time disable or change timer settings in WIDEsystem (see WIDEsystem on-line help for details).
69
Wait LED blinking - Self-Adjustment required but not possible
If the Wait LED blinks (and the Diagnostics LED is off) the scanner needs to run Self-Adjustment but cannot. Self-
Adjustment is necessary for maintaining optimal and stabile internal conditions.
To solve this, any original in the scanner should be removed, and the pressure-platen should be set to the Normal
position (i.e., not a thick media setting). A scan may be issued, but the quality will be compromised. When Self-
Adjustment is again possible, the Wait LED stops blinking, but continues to be on until Self-Adjustment is
completed. The scanner should be left alone while Self-adjustment is running.
During Calibration – Wait LED lights

This is normal. The Wait LED is on during Calibration to indicate that the original should not be removed or moved
during the Calibration procedure.
All panel input is prevented during basic calibration.
Diagnostics LED blinking – Error detected during Self-Test

The Diagnostics LED shows the scanner’s Self-Test result status. An unlit Diagnostics LED means that the
scanner’s Self-Test procedures encountered no errors.
If the Diagnostics LED blinks, an error was discovered during Self-Test. Open WIDEsystem (double-click the
scanner icon on your system tray) and select the Status tab to view additional information about the error.
Both Diagnostic LED and Wait LED blinking – Maintenance needed

Simultaneous blinking by both the Diagnostic LED and the Wait LED may mean that the scanning area needs
cleaning and the cameras calibrated. See the section on "Maintenance" for instructions.
If the Diagnostic and the Wait LEDs continue to blink after scanner maintenance, there may be camera position
errors that require professional technical service.
70
Media Control – Buttons and LED Patterns
Your panel contains LEDs and buttons for controlling the media you insert for scanning. The following basic functionality applies on all models:
1. The Paper Ready LED lights up when the media is inserted into the original’s insertion slot and correctly positioned for feeding on a straight path. It lights
green for normal documents and yellow for thick media scanning.
NOTE: See also this guide’s sections on loading originals and Scanning Thick Media.
2. The media can then be moved into the start-scan position by pressing the Paper Forward Key or through automatic loading.
3. The Paper Ready LED will blink during scanning.
4. The media can be moved back for ejection by pressing the Paper Reverse key.
The following illustrations show the panel’s media controls and LED patterns. The HD2530 scanners and the HD5450, HD4250, HD4230, HD3650, HD3630,
HD2530 scanners differ slightly in relation to their panel media controls and are therefore described separately.
71
Paper Forward and Paper Reverse Keys

The Paper Forward Key will move the document into the start-scan position when manual loading is set in the scan
application (see section on Loading).
If Auto-Load is set in your scan application, loading will occur automatically (without pressing the key) when the
original enters the insertion slot.
Pressing the Paper Forward Key during scanning will stop the scanning process and continuously feed the original
through the scanner for as long as the key is held down.
The Paper Reverse Key stops the current scanning process and reverses the original. The original will be fed
backwards through the scanner for as long as the key is held down.
Paper Ready LED Green - Ready for Normal media
The Paper Ready LED lights green when normal thin media is positioned correctly in the insertion slot and stays
green when the media is moved to the start-scan position.
From there, scanning can be controlled from the computer.
Paper Ready LED Yellow - Ready for Thick media

The Paper Ready LED lights yellow when thick media is positioned correctly in the adjusted insertion slot and stays
yellow when the media is moved to the start-scan position.

72
Paper Ready LED Blinks – (green or yellow) – Document is being scanned
The Paper Ready LED blinks during scanning.
On completion of the scan, the Paper Ready LED will stop blinking. Scanning can then be repeated from the
computer or terminated by ejecting the document from the scanner.
The above behavior applies for both thin media scanning (green blinking) and thick media scanning (yellow
blinking).
Paper Ready LED Red – No Thick media detected

The paper ready indicator will light red if the scanner is in a thick media setting (a raised pressure-platen) but the
scanner does not detect the document.
73
Scanner Models: HD5450, HD4250, HD4230, HD3650, HD3630
These scanner models support Automatic Thickness Adjustment Control (ATAC). ATAC enables easy adjustment of the pressure-platen level for scanning thick
media.
See also this guides section: Automatic Thick media adjustment.
Automatic Thickness Adjustment Control (ATAC) key

For both thin and thick media, the Paper Ready LED lights up when the media is inserted into the original’s insertion slot and correctly positioned. The media
can then be moved into the start-scan position by pressing the Paper Forward Key or through automatic loading. The Paper Ready LED will blink during
scanning.
Paper Forward and Paper Reverse Keys

The Paper Forward Key moves the drawing into the start-scan position for manual loading (see section on
Loading).
If Auto-Load is set, loading will occur automatically (without pressing the key) when the original enters the
insertion slot.
Pressing the Paper Forward Key during scanning will stop the scanning process and feed the original through the
scanner while the key is held down.
The Paper Reverse Key stops the current scanning process and reverses the original. The original will be fed
backwards through the scanner while the key is held down.
When the scanner is in Automatic Thickness Adjustment Control (ATAC) mode the paper forward and paper
reverse keys become “pressure-platen up” and “pressure-platen Down” keys (see below).
Paper Ready LED Green - Ready for Normal media
The Paper Ready LED lights green when normal thin media is positioned correctly in the insertion slot and stays
green when the media is moved to the start-scan position.
74
Paper Ready LED blinks Yellow – Scanner in ATAC mode
ATAC key
When you press the ATAC key, you set the scanner in ATAC mode. The Paper Ready Key blinks yellow to
indicate ATAC mode.
The Paper Forward and Paper Reverse keys become “Pressure-platen Up” and “Pressure-platen Down” keys.
Paper Forward and Paper reverse Keys become Up/Down keys

Paper Ready LED Yellow - Ready for Thick media
The Paper Ready LED lights yellow when the scanner is ready to scan thick media. The pressure-platen has
been lowered and the media is positioned correctly in the scanner.
The scanner goes automatically out of ATAC mode. The Paper Forward and Paper Reverse keys resume their
normal functionality so you can move the thick original forwards and backwards in the scanner.
Scanning can be controlled from the computer.
Paper Ready LED blinks – (green or yellow) – Media is being scanned

The Paper Ready LED blinks during scanning.
On completion of the scan, the Paper Ready LED will stop blinking. Scanning can then be repeated from the
computer or terminated by ejecting the media from the scanner.
The above behavior applies for both thin media scanning (green blinking) and thick media scanning (yellow
blinking).
Paper Ready LED Red – No Thick media detected

The paper ready indicator will light red if the pressure-platen is in a thick media setting (a raised pressure-platen)
but no media is detected in the scanner.
75
Application Control – One Touch Scan
Scanners: HD5450, HD4250, HD4230, HD3650, HD3630, HD2530
You must install WIDEsystem software, scan applications and setup button definitions before the one-touch buttons can become active. Your PC must be
turned on and running.
Descriptions of the key’s intentional functionality follow below. You can however, assign applications with other functions to any of the Application Control
buttons. Refer to WIDEsystem help for instructions on configuring the buttons.
Email Application
This key is for activating an application that scans and prepares images for sending via E-mail from the scanner.
Scan Application
Key for activating the scanning application installed on your PC so as to trigger a scan of the document currently loaded in the scanner.
Copy Application
This key is for activating a scan-to-copy application installed on your PC.
Applications you can use with the buttons

The applications you wish to use with the buttons must be designed to recognize your scanner device and the signals sent from its buttons so that when a
button is pressed, a scan is initiated and the result is loaded into the application triggered. Any application you assign to a button must be specially
programmed in order to work in this manner. Check your application’s documentation to verify its functionality with your scanner’s one-touch-scan buttons.
Compatible applications will normally be scan/copy application developed by your scanner manufacturer. However, you can also find third party applications
that will work with the scanner one-touch-scan buttons. See your scanner manufacturer’s website for Information on its own and party scan/copy applications.
B: Safety Instructions 76
Appendix B: Important Safety Instructions
Read all of these instructions and save them for later use. Follow all warnings and instructions marked on the scanner.
A. Do not place the scanner on an unstable surface, stand, cart or table. Serious damage can be caused if the unit falls.
B. For cleaning, do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
C. Before cleaning or replacing any user-replaceable parts, be sure to turn the scanner power off and disconnect the power plug.
D. The scanner should be operated from the power source type indicated on the marking label. If you are unsure of the type of power available, consult your
dealer or local power company.
E. The scanner is intended for use on IT, TT and TN power distribution systems, and is equipped with a three-wire grounding type plug. This plug will fit only into
a grounding-type power outlet. This is a safety feature which relies on building installation. If you are unable to insert the plug into the outlet contact your
electrician to replace your obsolete outlet. Do not defeat or ignore the purpose of the grounding-type plug.
F. Do not allow anything to rest on the power cord. Do not locate the scanner where persons will walk on the cord.
G. If an extension cord is used with the scanner, make sure that the total ampere ratings of the products plugged into the extension cord does not exceed the
extension card ampere rating. Make sure that the total rating of all products plugged into the wall outlet does not exceed 15 amperes.
H. Slots or openings in the cabinet at the back or bottom are provided for ventilation. This ensures reliable operation of the product and protects it from
overheating. These openings must never be blocked or covered. The openings should never be blocked by placing the unit on a bed, sofa, rug, or other similar
soft surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless
proper ventilation is provided.
I. Never push objects of any kind into the scanner through cabinet slots since they may touch dangerous voltage points or short out parts that could result in a
risk of fire or electrical shock. Avoid any possibility of spilling liquid of any kind on the scanner.
J. Do not attempt to service the scanner yourself. Opening or removing those covers requiring tools may expose you to dangerous voltage points or other risks.
Refer all servicing in those compartments to authorized service personnel.
K. Unplug the scanner from the wall outlet and refer servicing to authorized service personnel under the following conditions:
 When the power cord or plug is damaged or frayed.
 If liquid has been spilled into the scanner.
 If the scanner has been exposed to rain or water.
 If the scanner does not operate normally when operating instructions are followed then adjust only those controls covered by the instructions in
this manual. Improper adjustment of controls other than those mentioned in this manual may result in permanent damage and will at best
require extensive work by a qualified technician to restore this product to its normal operation.
 If the scanner has been dropped or the cabinet has been damaged.
 If the scanner exhibits a distinct change in performance, indicating a need for service.
C: Regulations 77
Appendix C: Regulations
FCC Regulations
USA
NOTE: This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
Caution: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly approved by the manufacturer may cause harmful interference
and void the use's authority to operate the equipment.
CE Regulations
EU
Warning
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate
measures.
VCCI Regulations
Japan
This equipment has been tested and found to comply with the limits for a
Class A product according to Agreement of VCCI:2008 (CISPR 22).
C: Regulations 78
Toxic or Hazardous Substances or Elements
Part Toxic or hazardous Substances and Elements 有毒有害物质或元素

Name
Lead Mercury Cadmium Hexavalent Polybrominated Polybrominated
部件名称 (Pb) (Hg) (Cd) Chromium biphenyls diphenyl ethers
铅汞镉 (Cr (VI)) (PBB) (PBDE)
六价铬多溴联苯多溴二苯醚
Fluorescent
Lamp O X O O O O
荧光灯管
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous
materials for this part is below the limit requirement in SJ/T11363-2006.
表示该有毒有害物质在该部件所有均质材料中的含量均在SJ/T11363-2006标准规定的限量要求以下。
X: Indicates that this toxic or hazardous substance contained in at least one of the
homogeneous materials used for this part is above the limit requirement in SJ/T11363-
2006.
表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006标准规定的限量要求。
(Enterprises may further provide in this box technical explanation for marking “X” based
on their actual conditions.
企业可在此处根据实际情况对上表中打“ X”的技术原因进行进一步说明。)

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Wide Format Scanners

Table of Contents Replacing the Glass-plate 44

About This Guide

Scanner Model Description

Be sure to refer to: HD5450 54” color scanner

1 and 2. Push down on the two lock

Accessing the interface connectors on scanner models: HD2530:

Remove the cover with both hands.

HD2530: Cable-connector-panel is accessed from the scanner’s backside.

Continues on next page…

Feed the interface cable through the hole in the back….

. …until it emerges in front of the cable connector panel.

NOTE: Firewire interfacing s available on the HD2530 only.

The Operator’s Panel

Scanner Models: HD2530 Scanner Models: HD5450, HD4250, HD4230,

with ATAC (Automatic Thickness Adjustment Control) key

D iag nostics LE D D iagn ost ics LE D

Sc an Appl icat ion

Copy App licatio n

Paper Ready LED AT AC key Pa per Forward /Reverse Keys

Main Power ON/OFF

Panel LEDs during Self-Adjustment

Scanner ready to scan

The scanner’s Self Test Procedure

1. Init (Initialization) Sequence – the scanner loads and tests internal

Panel LEDs during the Init Sequence.

The scanner will go from Wake mode into Sleep mode:

Wake Mode (power ON)

Advantages with using Wake-up and Sleep modes:

To set the Timer:

Scanners: HD5450, HD4250, HD4230, HD3650,

2. Select the Timer Tab.

Automatic Shut Down After Idle Time

To change/set the sleep mode options:

2. Select the Timer Tab.

Loading Originals into the Scanner Automatic loading

NOTE: The availability of the soft handling load option depends on

Setting the input size

Scanning Batch scanning

NOTE: See Appendix A – Overview of the Operator’s Panel -

Em ail Appl ication but ton

Scan App lication but ton

Copy Applicati on b utton

The one touch buttons

Scanner status message on Windows system tray

WIDEsystem program control interface

Scanning Thick Media

Manual Adjustment for Thick Media – Slider Controls

Scanner Models: HD2530

Automatic Thick Media Adjustment

Scanner Models: HD5450, HD4250, HD4230, HD3650,

To adjust the insertion slot for thick media with ATAC:

When Scanning in Thick Media Positions

See more under the section Replacing scanner parts.

NOTE: Parts are not replaceable on HD2530 models.

Cleaning the Scan Area

The metal button pops up.

Caution: Do not spray liquids directly onto the scanner glass-plate.