ACTIVITY 1

Activity 1.1 (chapter 1)

Direction: Identify the following concept of communication.

1. A two-way process by which information is exchanged between and among individuals through a common system of
symbols, signs and behavior (Martinez 1). COMMUNICATION
2. It refers to the form of communication in which message is transmitted verbally. VERBAL COMMUNICATION
3. The sending or receiving of wordless messages. NONVERBAL COMMUNICATION
4. The type of communication that deals in chats and conversations. INFORMAL SETTINGS
5. He decides on the message to be sent, the best/most effective way that it can be sent. SENDER/ENCODER
6. He is responsible for the delivery of the chosen message form. CHANNEL
7. It is the role under non-verbal communication that can repeat the message the person is making verbally.
REPETITION
8. It is the role under non-verbal communication that can substitute for a verbal message. SUBSTITUTION
9. It is anything that gets in the way of the message being accurately received, interpreted and responded to. NOISE
10. The forming the communicative intent where the sender generates an idea. CREATION

Activity 1.2
Direction: Match the items in column A to their descriptions in column B. write only the letter of your choice on the space
provided.

A B
C 1. Transmission a. Message recipients take the lead in by crafting a
response to the message.
A 2. Response b. Refers to the information and experiences that are
provided to the receiver of the communication process.
D 3. Reception c. This may be as simple as meeting with the intended
recipient of the message and orally sharing the message, or
calling the individual to communicate orally over the
phone.
E 4. Translation d. After transmitting the message, the communication
duties change hands and fall upon the receiver of the
message.
B 5. Content e. Once receiving the message, the recipient must translate
the messages into terms that s/he can easily understand
 ACTIVITY 2
Activity 2.1 (chapter 1)
Direction: Modified true or false. Write PAK if the statement is true and if the statement is false, underline the
incorrect word/s in the statement and identify the correct answer, write it before the number. (NO ERASURES)

PAK 1. Speech communication begins with a speaker.

____ PAK___ _____2. Models are symbolic representations of structures and objects or operations.
_______PAK_________3. The message is send by the speaker to communicate with someone.
_______PAK_________4. A communication may also be useful in explaining the working of a system.
_______PAK_________5. The message you send with words, tone of voice, appearance, gestures, facial expression and
eye contact.
_______PAK_________6. One model developed by Aristotle, one of the three pioneering Latin Philosophers.
________PAK________7. Aristotle’s model of communication is the oldest communication model, dating back to 300BC.
The model was designed to examine how to become a better and more convincing communicator.
_______PAK_________8. Interactive Model builds on circular models by explaining how we improve our messages over
time by using feedback. When we communicate with others, their feedback will influence our next statement.
____ PAK__________9. Communication models are systematic representations of the process which helps in
understanding how communication works can be done.
_SHANNON-WEAVER_10. Transactional model is also called as mathematical model of communication.
_RECEIVER__________11. Speaker is the person who receives the communicated message.
___INTERACTIVE_____12. Aristotle model of communication is preferably relevant for the mass media.
_______PAK_________13. Methods and channels of communication to be used and the purpose of communication, must
be considered before choosing a specific communication model.
_________PAK_______14. explores communication that is equal and reciprocal.
_______PAK_________15. Transactional model relates communication with social reality, cultural up-bringing and
relational context (relationships).
ARISTOTLE _16. According to Frank Dance communication occurring in five key parts: sender, encoder,
channel, decoder, receiver
_______PAK_________17. Linear model of communication is a simple one-way communication model.
_______PAK_________18. Aristotle’s model pay attention to the role of feedback in communication.
_______PAK_________19. Berlo’s model of communication explains it in four steps: Source, Message, Channel, and
Receiver.
_______PAK_________20. Communication models can sometimes encourage traditional thinking and stereotyping but
can also omit some major aspects of human communication.

Activity 2.2 (chapter 1)

Direction: Analyze and complete the parts of the given “Models of Communication” then identify the
name of every figures. (5pts each – no erasures)

1.Berlo’s SMCR model 2. Aristotle’s Model

1). source 1). speaker
2). Channel 2). audience
3). receiver
 3. Interactive Model 4. Osgood-Schramm Model
11). Decoder 16). Encoder
12). Message 17). message
13). source 18). interpreter

5. Transactional Model 6. Barnlund’s Transactional model

21). Noise 1). person
22). Feedback 2). encoding
23). chanel 3). Message

7. Dance’s Helical method 8. Shannon-Weaver model

1. signal
2. message
3. noise source

ACTIVITY 3 (chapter 1)
Direction: Answer the given questions below with the extent of your knowledge on what’s being asked.
Use extra paper if needed. Please be guided by the scoring rubrics below.

1. In your own words, define communication.

 - Communication is a process of exchanging information, news, ideas, data, etc., of two or more people.
We use plenty of medium to relay our messages. And every communication involes a sender, a message
and a recipient.
2. Differentiate verbal communication from non-verbal communication.
- in verbal communication the message is transmitted verbally, it also in the form of oral or written cues.
While nonverbal communication refers to wordless communication. It uses body language and gestures to
express our message.

3. Differentiate oral communication from written communication.

In oral communication it uses words, face to face conversation, phone call and any form of
communicating that uses voice to communicate, while in written communication it uses written signs and
symbols in order to communicate.

4. What are the issues in communication?

 Content- refers to the information and experiences that are provided to the receiver of the
communication process
 Process – refers to the way the message is presented or delivered
 Context – refers to the situation or environment in which your message is delivered.

5. What are the aspects of communication?

 Communication is integrated in all parts of our lives
 Communication meets needs
 Communication is guided by culture and context
 Communication is learned
 Communication has ethical implications

ACTIVITY 4 (chapter 1)
Direction: Discuss intensively. Use extra paper if needed. Please be guided by the scoring rubrics below.

A. Communication process and its elements.

 Sender/Encoder – the one who decides on the message to be sent, the best or most effective way it can be
sent.
 Medium – it is the immediate form which a message takes
 Channel – responsible for the delivery of message
 Receiver – responsible for extracting or decoding the meaning from the message
 Feedback – this is the determinant whether or not the communication between sender and receiver was
successful
 Noise – this is any factor that inhibits the conveyance of a message
B. 5 steps to the communication process in the workplace

1. creation
2. transmission
3. reception
4. translation
5. response
ACTIVITY 5 (chapter 1)
Direction: Explain the given models of communication below. Use extra paper if needed. Please be guided by the
scoring rubrics below.

A. Shannon-Weaver Model of Communication

The Shannon-Weaver model is the first to highlight the role of ‘noise’ in communication, which can disrupt or
alter a message between sender and receiver.
It has five part which are the sender, encoder, channel, decoder, receiver. It is best known for its ability to explain
how messages can be mixed up and misinterpreted in the process between sending and receiving the message

B. Dance helical Model of Communication

Frank Dance published the Helical Model of Communication in 1967. Using this model, he emphasised the role
of disruptions and problems in communication. In the model, communication is represented as a spiral process, from a
person’s birth to the present. At birth, the spiral is small due to limited means of communication. As a baby begins to
communicate through crying and language, the spiral becomes wider. Past experiences affect the way in which
communication is formed in the future.

The model is relatively new, but despite its prominence, it is rejected by many critics. The model has few to no
identifiable variables. Its creator’s opinion that communication is a continuous process with the aim of growth has also
been called into question.

C. Osgood-Schramm Model of Communication

Osgood-Schramm’s model of communication is known as a circular model because it indicates that messages can go in two
directions. Hence, once a person decodes a message, then they can encode it and send a message back to the sender. They
could continue encoding and decoding into a continuous cycle. This revised model indicates that:

1) communication is not linear, but circular;

2) communication is reciprocal and equal;

3) messages are based on interpretation;

4) communication involves encoding, decoding, and interpreting.

The benefit of this model is that the model illustrates that feedback is cyclical. It also shows that communication is complex
because it accounts for interpretation. This model also showcases the fact that we are active communicators, and we are
active in interpreting the messages that we receive.

ACTIVITIES

CHAPTER 2:

ACTIVITY 1
Directions: Write TRUE if the statement is correct and FALSE if otherwise. If false, change the incorrect
word or phrase to make the statement true.

TRUE_______ 1. Status and power are social variables that affect competence.
_unfolding the self 2. On the global or intercultural communication level, global mindset refers to the ability to
look for shared communication symbols and project the self into another person’s mind by thinking the same
thoughts and feelings and the same emotions as the person.
__ Chen (2005)__ 3. Cooley and Roach (1984) defined communication competence as an innate individual trait
that is not related to personal intellect or education.
___TRUE______ 4. Competence is the ability of individuals that relates effectively to self and others in daily
life.
_TRUE_________ 5. Globalization requires the development of a person’s language ability.
_ability_________ 6. Competence is the inability of individuals that relates effectively to self and others in daily
life.
_TRUE_________ 7. People with global mindset are characterized as culturally insensitive, open, knowledgeable,
critical, holistic thinkers, and flexible.
_status and power_ 8. Race and nationality are cultural variables that affect competence.
_cooley and Roach_9. According to Chen, there are four dimensions of global communication competence: global
mindset, unfolding the self, develop creativity, and aligning the interaction.
__TRUE________ 10. The cognitive elements of competence include knowing how to do something and
understanding why things are done the way they are (Hargie, 2011).

ACTIVITY 2
Directions: Explain in your own words the two dimensions of global communication competence given
below. Support your ideas with reasons, and situations that can justify your answer.

1. Global Mindset
Global mindset can be defined as the ability to perceive and decode behaviors in multiple cultural
contexts. It is an ability to connect with people from other cultures on an intellectual as well as emotional level.
The main benefit of a global mindset is the organization's ability to combine speed with accurate response. The
organizational global mindset can bring about benefits that can manifest themselves in one or more competitive
advantages.

2. Unfolding the Self

Understanding the self-concept is particularly important for managers because self-knowledge helps
managers understand why they do the things they do and how their beliefs and behaviors affect themselves,
others, and the organization for better and worse.

ACTIVITIES
CHAPTER 3:
ACTIVITY 1
Direction: Write true if the statement is correct, but if it is false, underline what makes the sentence wrong, then
write the corrects answer on the space provided.

_ true__________ 1. Culture is manifested in our actions and affects how we tell the world who we are
and what we believe in.
______content_______ 2. In the local culture, the manner of saying a word is more regarded than its context.
______true__________3. Grice underscores that every interlocutor should observe a “fair-share-talk of time.”
Everyone should be given the opportunity to talk.
______cultural_______4. Communication is complex because of the social and contextual factors embedded in
it.
______true__________5. Local and global communications are kept constant in a multicultural setting.
______do___________6. If you are doubtful of your understanding about what is being communicated, do not
ask for clarification.
______true__________7. In the global culture, the manner of saying a word is more regarded than its content.
______true__________8. Body language is a form of non-verbal communication in which visible body
language communicates particular messages, either in place of, or in conjunction with speech.
______true__________9. Language is evidently the primary barrier of communication in second and foreign
language contexts.
______true__________10. Idioms are special words or expressions that are used by a particular profession or
group and are difficult for others to understand.

ACTIVITY 2
Direction: Match the items in column A to their descriptions in column B. Write only the letter of your choice
on the space provided.

a. On barriers to communication

A B
___c____ 1. Hostile stereotypes a. Hampers communication

___d___ 2. Behavior differences b. primary barrier of communication

___b___ 3. Language barrier c. prejudging an individual

___e____4. Emotional display d. becoming outrageous in the workplace

e. what is appropriate in one culture may not be

appropriate in another

b. On developing written communication

A B

___d___ 5. Slang a. different from literal interpretation

___e___ 6. Jargon b. a short form of a lengthy expression

___g___ 7. Acronym c. avoids words that have multiple meaning

___b___ 8. Abbreviation d. shortcut or highly colloquial words

___a___ 9. Idiom e. used in a particular occupation

___c___ 10. Strive for clarity f. formality of use

g. formed from initial letters pronounced as a word

ACTIVITIES

CHAPTER 4:
ACTIVITY 1
Activity 1.1
Directions: Identify whether the given example is under American English, British English or Australian
English. Write AmE for American, BrE for British and AuE for Australian.

__AuE________ 1. Arvo __AmE________6. Subway

__BrE________ 2. Sweets ___BrE _______7. Push-chair
__AmE_______ 3. Drug store ___BrE _______8. Crisps
__AuE _______ 4. Loop ___BrE _______9. Post
___BrE_______ 5. Maize ___AuE_______10. Lawyer

Activity 1.2
Directions: Give the British term of the following words below.

__biscuit__________ 1. Cookie
__ground floor_____ 2. First floor
__rubbish_________ 3. Garbage
__trousers ________ 4. Pants
__lift __________ 5. Elevator
__taxi __________ 6. Cab
__crossroads______ 7. Intersections
__nursing home____ 8. Private hospital
__holiday__________ 9. Vacation
__learnt __________ 10. Learned
__manoeuver___ ___ 11. Manuever
__monolog________ 12. Monologue
__spelt __________ 13. Spelled
__torch __________ 14. Flashlight
__petrol __________ 15. Gas

ACTIVITY 2
Directions: Give the meaning of each word/slang/vernacular given below.

1. cat- a friend or a fellow

2. hip- knowledgeable
3. scarfie- a university student
4. wagon- car
5. havoc- wild and uncontrollable
6. obiang- ugly
7. yaya- boastful or arrogant
8. live-in- unmarried couple living together
9. eat-all-you-can- version of buffet which offers unli food
10. homies – close friends

ACTIVITY 3
Activity 3.1
Direction: Identify the following concepts of registers and varieties of written and spoken communication.
_register of the language 1 It refers to the level of formality of the speech.
_ Varieties of English __ 2 It pertains to the different kinds of English used around the world based on
geographical locations.
_formal register ______3 This form of language register is most appropriate in professional and business
writing. It entails the use of formal writing which seems to be the most difficult type of writing.
_neutral register______ ___4 This language register uses a neutral language, which means that they are
not specifically formal or informal, positive or negative.
_ Informal Language Register_5 This language register he's used when writing to someone you know very
well. It is written in the way we talked to our friends and family.
_black English ___________6 It is a broad term used to refer to American English and British English as
spoken by the black communities in the United States and the United Kingdom.
_Australian english___________7 It is another variant of the English language which is spoken in the
Australia.
_Philippine english__________8 It is another variety of the English language which is related to American
English in terms of spelling and grammar and is used in the Philippines.
_Singapore english___________9 It is a language variant which is considered the most popular English
variety in Singapore.
_American english___________10 It is a variant of the English language which is spoken mainly in the
United States.
_British English ___________11 It is a variant of the English language which is spoken in the United
Kingdom.
_New Zealand english_______12 It is the variant of the English language which is spoken as the first
language by the most people in the New Zealand.
__register __________13 It refers to technical or specialized terms with in a field.
__formal register __________14 It is accepted at the correct form of English and is used in formal speaking
or writing.
_informal register _________15 Another form of English that does not conform to correctness or rules of
the English language.
I. Fill in the blanks, identify the correct answer to the blank.

1. Superficial listening The listener has little awareness of the content what is being said.
2. Empathetic Listening Is when we listen to a distressed friend who wants to share his feelings, provide moral
and emotional support.
3. Goal of critical listening To understand and evaluate the meaning of speaker’s message on several levels.
4. Goal of content listening Is to understand and retain the speaker’s message.
5. Attentive listening It demands the complete attention of the listener.
6. Appreciative listening Is to get enjoyment and pleasure.
7. Focused listening It involves listening for specific information.
8. Evaluative listening It involves evaluation of the oral message or commentary.
9. Listening Is the most important communication skills.
10. Effective listening Is the process of analyzing sounds, organizing them into recognizable patterns.
11. Occurs when our ears pick up sound waves which are then transformed to our brain.
12. _______________________To a message takes place at the end of the communication immediately after or later.
13. Hearing Is the first essential step in the listening process and relates to the sensory perception of
sounds.
14. Filtering _Involves sensing and filtering of heard sounds.
15. Comprehending The listener understands what the speaker has tried to convey.
16. Remembering The assimilated is stored in memory to facilitate future recall.
17. As the visual portion of concentration on the speaker.
18. Eye content Is essential for several reasons. First some of competing visual impacts.
19. Body language Are culturally interested with meaning.
20. Understanding of communication symbol A good command of spoken language is essential in good listening.
21. Objective We should be open tot he message the other person is sending.
22. Restating the message As part of the feedback can enhance the effectiveness of good communications.
23. Can serve the same purposes of restating the message.
24. Empathy The action of understanding, being aware of, being sensitive to.
25. Strategic process Can be used very effectively in listening.
26. Leave the channel open _A good listener always leaves open the possibility of additional message.
27. _ _This is very obvious but, frequently overlooked or ignored.
28. Barriers to listening __That anything that gets on the way of communication.
29. Physical barriers __Consist of any sound that prevent a person from being heard.
30. _physiological barriers_ _Barriers arise when the person suffers ill health, fatigue, sleepless, and hearing problems.
31. Psychological barriers __Cover the value system and behavioral aspects.
32. Overload of message _When the message is lengthy or illogical in sequencing, it becomes more painful to
retain the concentration.
33. Ego _Thinking that my own ideas are more important than those other persons or I am
always right.
34. Prejudice _Is a preconceived opinion of feeling. Which usually irrational.
35. Misunderstanding __The inability to hear correctly is one of the many reasons for misunderstanding what a
speakers is trying to communicate.
36. _oral communication Communication refers to the spoken word. It is made of symbols which represent
feeling, idea, object and people.
37. Symbols are arbitrary _They are not fundamentally connected to what they represent.
38. Symbol are ambiguous _They don’t have clear cut and precise meaning.
39. Symbols are abstract _They are not concrete or tangible.
40. Iconics Is the area of non-verbal communication that emphasizes body language and voice
nuances as means of expressing thoughts and feelings.
41. Kinesics _Comes from the Latin word kinesis which means movement.
42. __oculesics Is a technical term for eye contact.
43. _proxemic __Refers to the study of how space and distance influence communication.
44. _haptics ___Think of how touch has the power to comfort someone in moment sorrows when words
alone cannot.
45. __manuscript _____Is a form of oral communication often delivered in formats call speech.
46. ___informative speech Usually begins with favorable attention in order to catch the interest of the learner.
47. _evocative speech _Has certain characteristic namely geniality, enthusiasm, modesty and tolerance.
48. Entertainment speech _Has the nature to transmit a feeling of pleasure as well as goodwill to the audience of
listener.
49. _argumentative speech__Has the purpose to appeal to the intellect of the audience of listeners.
50. Persuasive speech ___Has the purpose to make the audience do a certain act.

ENUMERATIONS:

I- What factors make up effective public speaking?

1. personality
2. intelligence
3. integrity

4. technique

5. training

II- FIVE ASPECTS OF DELIVERY:

6. physical aspects

7. posture

8. development of poise

9. psychological aspects

10. walking

III- FOUR PROPERTIES OF THE VOICE:

11. voice quality

12. rate of speed

13. voice intensity

14. voice level

IV- SEVEN FACTORS TO CONSIDER IN CHOOSING A SUBJECT:

15.

16.

17.

18.

19.

20.

21.

V- OBJECTIVES OF NON-VERBAL SYMBOLS

22. symbols evaluate phenomena

23. symbols define phenomena

24. symbols organize experiences

25. symbols allow hypothetical thinking

VI- TYPES OF NON-VERBAL COMUNICATION

26. chronemics
27. kinesics

28. proxemics

29. haptics

30. paralanguage

31. oculesics

32. iconics

33. colorics

VII- TIPS FOR BENG A GOOD LISTENER:

34. keep focused

35. give full attention

36. listen before you speak

VIII- THREE QUALITIES OF A SYMBOLS:

37. abstract

38. arbitrary

39. ambiguous

IX- COMMUNICATION RULES:

40. listening

41. hearing

X- OBJECTIVES OF NON- VERBAL SYMBOLS:

42. define phenomena

43. evaluate phenomena

44. organize experience

45. define relationship and interaction

46. allow hypothetical thinking

XI- VARIOUS ASPECTS OF PARALANGUAGE:

47. intonation

48. pause

49. Pronunciation

50. tone
 QUIZ IN PURPOSIVE COMMUNICATION

NAME: Justine M. Elago DATE:

COURSE & YR: BSME 2A SCORE:

I. What are the eight (8) steps or elements of communication process?

a. Sender
b. Message
c. Encoding
d. Channel
e. Decoding
f. Receiver
g. Feedback
h. Noise
II. A. Aristotle’s Communication Model

B. Laswell’s Communication Model

II A). 1. Sender/speaker

2. message

3. receiver

B). 1. Sender 4. receiver

2. message 5. effect
3. medium
C. Shannon-Weaver’s Communication Model

1. Info source
2. Encoder
3. Channel
4. Decoder
5. Destination
6. Noise

Enumeration:

A. 5 General Principles of Effective Communication

1. listen actively

2. simplify

3. understand your audience

4. understand yourself

5. find a perfect time

B. 5 Principles of Effective Oral Communication 1. Frame your perspective

2. choose your medium

3. always be passionate

4. ensure your idea is relevant

5. be an antropologist

C. 7 C’s Principles of Effectiveness Written Communication

1. clarity

2. conscience

3. courtesy

4. completeness

5. credibility

6. correctness

7. concreteness