Flexpay Emv Crind Start-Up/Service Manual: Encore S Enhanced

Encore® S Enhanced
FlexPay™ EMV® CRIND®

Start-up/Service Manual
MDE-4771H
Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder Root Company.
Federal Communications Commission (FCC) Warning

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate this equipment.
Approvals
Gilbarco is an ISO 9001:2008 registered company.
Underwriters Laboratories (UL): California Air Resources Board (CARB):
UL File# Products listed with UL Executive Order # Product
All Gilbarco pumps and dispensers that bear G-70-52-AM Balance Vapor Recovery
MH1941
the UL listing mark. G-70-150-AE VaporVac
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
y
02-019 Encore Nxx 02-036 Legacy Jxxx
02-020 Eclipse Exx G-SITE Printer (Epson) PA0307
ar
Meter - C Series PA024NC10 G-SITE Distribution Box PA0306
02-025
Meter - C Series PA024TC10 G-SITE Keyboard PA0304
02-037
02-029 CRIND — G-SITE Mini Tower PA0301
TS-1000 Console — G-SITE Monitor PA0303
TS-1000 Controller PA0241
in G-SITE Printer (Citizen) PA0308
02-030 Distribution Box PA0242 02-038 C+ Meter T19976
Meter - EC Series PA024EC10 02-039 Passport PA0324
VaporVac Kits CV 02-040 Ecometer T20453
lim
05-001 Titan KXXY Series
Trademarks
Non-registered trademarks Registered trademarks Service mark

re
Applause™ Media System G-SITE® Lite™ SMART CRIND™ CRIND® Making Things Better® GOLDSM
CIM™ Highline™ SMART Meter™ Dimension® Series MPD®
C-PAM™ Horizon™ SmartPad™ e-CRIND® Performer®
ECR™ Insite360™ Surge Management System™ Eclipse® The Advantage® Series
P
EMC™ MultiLine™ Tank Monitor™ Encore® Transac®

FlexPay™ Optimum™ Series TCR™ G-SITE® Transac® System 1000
G-CAT™ PAM™ 1000 Titan™ Gilbarco® Trimline®
Gilbert™ Passport™ Ultra-Hi™ InfoScreen® TRIND®
G-SITE® Link™ SMART Connect™ ValueLine™ Legacy® VaporVac®
Additional US and foreign trademarks pending.
Other brand or product names shown may be trademarks or registered trademarks of their respective holders.
This document is subject to change without notice.

http://www.gilbarco.com
 2019 Gilbarco Inc. All Rights Reserved
Table of Contents
Table of Contents
1 – Introduction 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
System Site Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
2 – Important Safety Information 2-1
3 – Start-up and Configuration 3-1

Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Configuring Setup Menu and System Configuration Menu Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Bundle 5X.Y.ZZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Bundle 6X.7.21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Configuring FlexPay EMV CRIND to Support Esso™ Speedpass™ Tags (Gilbarco TRIND Option) . . . . . . . . . . 3-8
TRIND/Speedpass Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Configuring FlexPay EMV CRIND BIOS to Enable TRIND . . . . . . . . . . . . . . . . . . . 3-9
4 – Service 4-1
Replacing and Activating FlexPay EMV CRIND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Configuring/Activating FlexPay EMV CRIND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
FlexPay Maintenance Tool Advanced Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Setting up Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Loading Resources and Software into FlexPay EMV CRIND . . . . . . . . . . . . . . . . . 4-8
Troubleshooting Tamper Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
FlexPay EMV CRIND Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
FlexPay EMV CRIND Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
FlexPay Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
POS Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Pump Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
FlexPay TRIND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
MOC CRIND Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Appendix A – Diagnostic Screens A-1

Yellow Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Red Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Blue Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2
Green Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2
MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page i
Table of Contents
Appendix B – Troubleshooting EMV Card Reader B-1

EMV Card Reader Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C – Secured Socket Layer (SSL) Software License C-1

OpenSSL License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Original SSLeay License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Index Index-1
Page ii MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Overview Introduction
1 – Introduction
Overview
This manual provides start-up and service information for FlexPay™ EMV® CRIND®
components mounted on Encore® S Enhanced (units with an E-CIM™ bezel) FlexPay units. It
includes procedures for activation of the FlexPay EMV CRIND and the setting of all site
equipment configurable addresses.
The setup/configuration of the following equipment is described in this manual:
• FlexPay EMV CRIND Display
• FlexPay EMV CRIND Keypad
• FlexPay Card Reader
The equipment is part of a Local Area Network (LAN) that uses Ethernet® Transmission
Control Protocol/Internet Protocol (TCP/IP) addressing. Each piece of equipment must be
allocated an address based on the existing site LAN address structure.
The following are the additional pay at the pump equipment addresses that must be set during
installation:
Equipment Address
FlexPay EMV 10.5.48.71, for pumping position # 1
CRINDs 10.5.48.103, for pumping position # 32
The subnet mask for all LAN equipment must be set to 255.255.255.0.
Required Tools
CRIND Diagnostic Card (Q12534-170) is required to install the FlexPay EMV CRIND
components mounted on Encore S Enhanced (units with an E-CIM bezel) FlexPay units.
Related Documents
Document
Number Title GOLDSM Library
MDE-3804 Encore and Eclipse® Start-up/Service Manual • Encore and Eclipse
• Service Manual
MDE-3985 Encore Installation Manual • Encore and Eclipse

• Encore and Eclipse Installers
• Footprint & Elevation Library
MDE-5062 FlexPay Maintenance Tool for FlexPay/SPOT CRIND System • CRIND and TRIND®
• FlexPay EMV
MDE-5118 EMV Troubleshooting Guide for Canada • CRIND and TRIND

• Encore and Eclipse Installers
• Encore and Eclipse
• FlexPay EMV
• POS Peripheral Devices
MDE-5314 Insite360™ Remote Management Installation, Start-up, and • FlexPay EPP and SCR
Service Manual • FlexPay IV
MDE-5386 Hybrid Card Reader S (HCRS) Kit (M13940KXXX) Installation Encore and Eclipse
Instructions
MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 1-1
Introduction Abbreviations and Acronyms
Abbreviations and Acronyms

Term Description
ASC Authorized Service Contractor
BIOS Basic Input/Output System
CAT5 Category 5
CPU Central Processing Unit
CRIND Card Reader in Dispenser
DHCP Dynamic Host Configuration Protocol
E-CIM™ Enhanced Customer Interface Module
EMV Europay®, MasterCard®, and Visa®
FCC Federal Communications Commission
GCM Gilbarco Contactless Module
GOLD Gilbarco® Online Documentation
HCR Hybrid Card Reader
HIP Hub Interface PCB
LAN Local Area Network
LED Light Emitting Diode
MOC Major Oil Company
NEC ® National Electrical Code
NFPA ® National Fire Protection Association
OSHA Occupational Safety and Health Administration
PCB Printed Circuit Board
PCBA Printed Circuit Board Assembly
PCN Pump Control Node
POS Point of Sale
PPN Product Part Number
SIP Serial Interface PCB
SPOT Secure PIN Pad for Outdoor Terminal
SSL Secured Socket Layer
STP Submersible Turbine Pump
TCP/IP Transmission Control Protocol/Internet Protocol
TCR ™ Tribrid Card Reader
TRIND Transmitter/Receiver in Dispenser
USB Universal Serial Bus
Page 1-2 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
System Site Configuration Overview Introduction
System Site Configuration Overview

Figure 1-1 shows the components in the FlexPay EMV CRIND.
Figure 1-1: System Site Configuration
Point of Sale (POS)/CRIND Controller

Hub Interface PCB (HIP)
Ethernet TCP/IP or Two-wire
Universal Serial Hengstler® Printer

Bus (USB) Link
5.7” Color FlexPay CRIND Display Encrypted Links
FlexPay EMV CRIND Keypad
HCRS
Note: The FlexPay EMV CRIND has two Central Processing Units (CPUs). Two sets of the components shown in Figure 1-1 are present in
the dispenser - one set for each side.
Introduction System Site Configuration Overview
This page is intentionally left blank.
Important Safety Information
2 – Important Safety Information

Notes: 1) Save this Important Safety Information section Read the Manual
in a readily accessible location. Read, understand and follow this manual and any other labels
2) Although DEF is non-flammable, Diesel is or related materials supplied with this equipment. If you do not
flammable. Therefore, for DEF cabinets that are understand a procedure, call Gilbarco Technical Assistance
attached to Diesel dispensers, follow all the Center (TAC) at 1-800-743-7501. It is imperative to your safety
notes in this section that pertain to flammable and the safety of others to understand the procedures before
fuels. beginning work.
This section introduces the hazards and safety precautions Follow the Regulations
associated with installing, inspecting, maintaining or servicing Applicable information is available in National Fire Protection
this product. Before performing any task on this product, read Association (NFPA) 30A; Code for Motor Fuel Dispensing
this safety information and the applicable sections in this Facilities and Repair Garages, NFPA 70; National Electrical
manual, where additional hazards and safety precautions for Code (NEC), Occupational Safety and Health Administration
your task will be found. Fire, explosion, electrical shock or (OSHA) regulations and federal, state, and local codes. All
pressure release could occur and cause death or serious injury, these regulations must be followed. Failure to install, inspect,
if these safe service procedures are not followed. maintain or service this equipment in accordance with these
codes, regulations and standards may lead to legal citations
Preliminary Precautions with penalties or affect the safe use and operation of the
You are working in a potentially dangerous environment of equipment.
flammable fuels, vapors, and high voltage or pressures. Only
trained or authorized individuals knowledgeable in the related Replacement Parts
procedures should install, inspect, maintain or service this Use only genuine Gilbarco replacement parts and retrofit kits on
equipment. your pump/dispenser. Using parts other than genuine Gilbarco
replacement parts could create a safety hazard and violate
Emergency Total Electrical Shut-Off local regulations.
The first and most important information you must know is how
to stop all fuel flow to the pump/dispenser and island. Locate Safety Symbols and Warning Words
the switch or circuit breakers that shut off all power to all fueling This section provides important information about warning
equipment, dispensing devices, and Submerged Turbine symbols and boxes.
Pumps (STPs). Alert Symbol
This safety alert symbol is used in this manual and on

! ! WARNING warning labels to alert you to a precaution which must be
The EMERGENCY STOP, ALL STOP, and
followed to prevent potential personal safety hazards. Obey
PUMP STOP buttons at the cashier’s station
safety directives that follow this symbol to avoid possible injury
WILL NOT shut off electrical power to the 
or death.
pump/dispenser. This means that even if you
Signal Words
activate these stops, fuel may continue to flow
These signal words used in this manual and on warning labels
uncontrolled.
tell you the seriousness of particular safety hazards. The
precautions below must be followed to prevent death, injury or
You must use the TOTAL ELECTRICAL 
damage to the equipment:
SHUT-OFF in the case of an emergency and not
DANGER: Alerts you to a hazard or unsafe practice
the console’s ALL STOP and PUMP STOP or ! which will result in death or serious injury.
similar keys.
WARNING: Alerts you to a hazard or unsafe practice
Total Electrical Shut-Off Before Access
! that could result in death or serious injury.
Any procedure that requires access to electrical components or CAUTION with Alert symbol: Designates a hazard or
! unsafe practice which may result in minor injury.
the electronics of the dispenser requires total electrical shut off
of that unit. Understand the function and location of this switch CAUTION without Alert symbol: Designates a hazard or
or circuit breaker before inspecting, installing, maintaining, or unsafe practice which may result in property or
servicing Gilbarco equipment. equipment damage.
Evacuating, Barricading and Shutting Off Working With Fuels and Electrical Energy
Any procedure that requires access to the pump/dispenser or
STPs requires the following actions: Prevent Explosions and Fires
Fuels and their vapors will explode or burn, if ignited. Spilled or
leaking fuels cause vapors. Even filling customer tanks will
cause potentially dangerous vapors in the vicinity of the
dispenser or island.
• An evacuation of all unauthorized persons and vehicles from
the work area
DEF is non-flammable. Therefore, explosion and fire safety
• Use of safety tape, cones or barricades at the affected unit(s)
warnings do not apply to DEF fluid lines.
• A total electrical shut-off of the affected unit(s)
In an Emergency
No Open Fire Inform Emergency Personnel
Compile the following information and inform emergency
personnel:
Open flames from matches, lighters, welding torches or • Location of accident (for example, address, front/back of
other sources can ignite fuels and their vapors. building, and so on)
No Sparks - No Smoking • Nature of accident (for example, possible heart attack, run
over by car, burns, and so on)
• Age of victim (for example, baby, teenager, middle-age,
elderly)
Sparks from starting vehicles, starting or using power tools, • Whether or not victim has received first aid (for example,
burning cigarettes, cigars or pipes can also ignite fuels and their stopped bleeding by pressure, and so on)
vapors. Static electricity, including an electrostatic charge on • Whether or not a victim has vomited (for example, if
your body, can cause a spark sufficient to ignite fuel vapors. swallowed or inhaled something, and so on)
Every time you get out of a vehicle, touch the metal of your
vehicle, to discharge any electrostatic charge before you ! WARNING
approach the dispenser island. Gasoline/DEF ingested may cause
Working Alone unconsciousness and burns to internal organs.
It is highly recommended that someone who is capable of Do not induce vomiting. Keep airway open.
rendering first aid be present during servicing. Familiarize Oxygen may be needed at scene. Seek medical
yourself with Cardiopulmonary Resuscitation (CPR) methods, if advice immediately.
you work with or around high voltages. This information is
available from the American Red Cross. Always advise the ! WARNING
station personnel about where you will be working, and caution
DEF generates ammonia gas at higher temperatures.
them not to activate power while you are working on the
When opening enclosed panels, allow the unit to air out to
equipment. Use the OSHA Lockout/Tagout procedures. If you
avoid breathing vapors.
are not familiar with this requirement, refer to this information in
If respiratory difficulties develop, move victim away from
the service manual and OSHA documentation.
source of exposure and into fresh air. If symptoms persist,
Working With Electricity Safely
seek medical attention.
Ensure that you use safe and established practices in working
with electrical devices. Poorly wired devices may cause a fire, ! WARNING
explosion or electrical shock. Ensure that grounding
connections are properly made. Take care that sealing devices Gasoline inhaled may cause unconsciousness
and compounds are in place. Ensure that you do not pinch wires and burns to lips, mouth and lungs.
when replacing covers. Follow OSHA Lockout/Tagout Keep airway open.
requirements. Station employees and service contractors need Seek medical advice immediately.
to understand and comply with this program completely to
ensure safety while the equipment is down.
! WARNING
Hazardous Materials Gasoline/DEF spilled in eyes may cause burns to
Some materials present inside electronic enclosures may eye tissue.
present a health hazard if not handled correctly. Ensure that you Irrigate eyes with water for approximately 
clean hands after handling equipment. Do not place any 15 minutes.
equipment in the mouth. Seek medical advice immediately.
! WARNING ! WARNING
The pump/dispenser contains a chemical known to the Gasoline/DEF spilled on skin may cause burns.
State of California to cause cancer. Wash area thoroughly with clear water.
Seek medical advice immediately.
! WARNING
! WARNING
DEF is mildly corrosive. Avoid contact with eyes, skin, and
The pump/dispenser contains a chemical known to the
clothing. Ensure that eyewash stations and safety
State of California to cause birth defects or other
showers are close to the work location. Seek medical
reproductive harm.
advice/recommended treatment if DEF spills into eyes.
IMPORTANT: Oxygen may be needed at scene if gasoline has
been ingested or inhaled. Seek medical advice immediately.
Lockout/Tagout
Gilbarco Veeder-Root encourages the recycling of Lockout/Tagout covers servicing and maintenance of machines
our products. Some products contain electronics, and equipment in which the unexpected energization or start-up
batteries, or other materials that may require special of the machine(s) or equipment or release of stored energy
management practices depending on your location. could cause injury to employees or personnel. Lockout/Tagout
Please refer to your local, state, or country applies to all mechanical, hydraulic, chemical, or other energy,
regulations for these requirements. but does not cover electrical hazards. Subpart S of 29 CFR Part
1910 - Electrical Hazards, 29 CFR Part 1910.333 contains
specific Lockout/Tagout provision for electrical hazards.
Hazards and Actions
! WARNING
Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a

serious hazard.
Fire or explosion may result, causing serious injury or death.
Follow established emergency procedures.
DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly.
The following actions are recommended regarding these hazards:
Collision of a Vehicle with Unit Fire at Island Fuel Spill
• Do not go near a fuel spill or allow anyone else in the area.

• Use station EMERGENCY CUTOFF immediately. Turn off all system circuit breakers to the island(s).
• Do not use console E-STOP, ALL STOP, and PUMP STOP to shut off power. These keys do not
remove AC power and do not always stop product flow.
• Take precautions to avoid igniting fuel. Do not allow starting of vehicles in the area. Do not allow
open flames, smoking or power tools in the area.
• Do not expose yourself to hazardous conditions such as fire, spilled fuel or exposed wiring.
• Call emergency numbers.
Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) Start-up and Configuration
3 – Start-up and Configuration
This chapter describes the start-up and configuration procedure for the FlexPay EMV CRIND
display module.
Configuring CRIND IDs and CRIND Mode (CRIND

Diagnostic Mode)
The CRIND diagnostic mode is used to configure the CRIND IDs and CRIND Mode, and any
other peripheral devices connected to the dispenser.
IMPORTANT INFORMATION
• As an additional security measure, the FlexPay EMV CRIND keypad requires
that the Enter key be pressed after any number entry (in diagnostic mode only).
• Unlike previous versions of the CRIND software, the CRIND ID and CRIND Mode
must be configured independently on each side of the dispenser.
To enter the CRIND diagnostic mode and configure the CRIND IDs and CRIND Mode,
proceed as follows:
1 Swipe the CRIND Diagnostic Card (Q12534-170) as shown in Figure 3-1.
Figure 3-1: CRIND Diagnostic Card
(i)
CRIND Diagnostic Card (Q12534-170)

Note: Ensure that the magnetic stripe is oriented to the
right as shown.
(ii)
Start-up and Configuration Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode)
The CRIND Diagnostic Startup Menu opens.
Figure 3-2: CRIND Diagnostic Startup Menu
2 Press 1 > Enter. The Main Menu opens.
Figure 3-3: CRIND Diagnostic - Main Menu
3 Press 1 > Enter. The CRIND Config screen opens.
Figure 3-4: CRIND Config Screen
Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) Start-up and Configuration
4 Press 1 > Enter. The CRIND ID side 1 screen opens.
Figure 3-5: CRIND ID Configuration Screen
5 Configure the CRIND ID for side 1 and press Enter to save the configured value and exit.
Note: To configure a two-digit CRIND ID, you must press Enter after entering each digit of
the CRIND ID. For example, to enter 12 as the CRIND ID, the key entries will be 1,
Enter, 2, Enter.
6 To configure the CRIND Mode, press 2 > Enter on the CRIND Config screen 
(see Figure 3-4 on page 3-2). The CRIND Mode screen opens.
Figure 3-6: CRIND Mode Screen
7 Press 1 > Enter to set the CRIND Mode to MOC or press 2 > Enter to set the CRIND Mode
to Generic.
8 Press Enter to save the configuration and exit.
Start-up and Configuration Configuring Setup Menu and System Configuration Menu Parameters
Configuring Setup Menu and System Configuration Menu

Parameters
To configure the Setup Menu and System Configuration Menu parameters, proceed as follows:
1 Power up the FlexPay EMV CRIND and note the 8-digit Device Serial Number [Product Part
Number (PPN)], when the unit first powers up. The right-most six digits of the PPN is the
password for the Service Menu.
Note: Gilbarco recommends that Authorized Service Contractor (ASC) note down the PPN for
future reference. The PPN is also printed on the rear of the unit (see Figure 4-2 
on page 4-2).
Figure 3-7: Powering up FlexPay EMV CRIND
2 When the software package version numbers are shown, press 1 to enter setup.
Note: If the “<1> enter setup” option does not appear after 30 seconds to 1 minute, power
down the FlexPay EMV CRIND and power up the unit.
Figure 3-8: Software Packages Screen
<1> enter setup appears at start-up and

also when the FlexPay card reader
requires activation
Configuring Setup Menu and System Configuration Menu Parameters Start-up and Configuration
The Service Menu opens.

Figure 3-9: Service Menu
3 Enter the right-most six digits of the PPN and press ENTER/OK. The Main Menu opens.
Figure 3-10: Service Menu - Main Menu
4 Press 1 to enter the Setup Menu. Press 1 to configure the IP address to 

10.5.48.XX/255.255.255.0, where XX = 70 + the CRIND ID. Press ENTER again to save
changes and exit.
Figure 3-11: Setup Menu
5 When the Service Menu is displayed, press 3 to enter the System Config Menu.
Start-up and Configuration Configuring Setup Menu and System Configuration Menu Parameters
Bundle 5X.Y.ZZ
To configure bundle 5X.Y.ZZ, proceed as follows:
Press 1 to set the contact card reader to “PANASONIC” (if not already set to “PANASONIC”).
To enable Contactless Card acceptance, press 2 to:

• Set Contactless Card Reader to “PANASONIC” (if not already set to “PANASONIC”), if
the contactless card reader connects to the Tribrid Card Reader (TCR).
• Set Contactless Card Reader to “OTI” (if not already set to “OTI”), if using the Gilbarco
Contactless Module (GCM) option.
Figure 3-12: System Config Menu for Bundle 5X.Y.ZZ
(i) (ii)
6 Check if the correct printer port is selected [“COM3” if two-wire POS interface is used at the
site and “USB” if TCP/IP POS interface is used at the site].
7 Press OK to save changes and exit.
8 Press CANCEL to undo all the changes and exit.
Configuring Setup Menu and System Configuration Menu Parameters Start-up and Configuration
Bundle 6X.7.21
To configure bundle 6X.7.21, proceed as follows:
To enable the Contact Card Reader, press 1 to:

• set “HCR2”, for Sankyo card reader.
If “PANASONIC” is selected, then change the option to HCR2. Otherwise the card reader
will fail showing a red-X card reader error.
• set “Omron” (not used in North America).
• set “None” (if no card reader).
To enable the Printer Port, press 2 to:

• set “USB”, for using Ethernet between the POS and dispenser for communication.
• set “COM3”, for using two-wire between the POS and dispenser for communication.
To enable the Contactless Card Reader, press 3 to:

• set “OTI”, for using GCM for Contactless.
• set “None”, if no GCM is installed.
To select the Mode, press 4 to:

• set “SPOT”, for using Ethernet between the POS and dispenser for communication.
• set “Diagnostics”, the SPOT Check or SPOT Dash Tool.
• set “CRIND BIOS”, for using two-wire between the POS and dispenser for
communication if you want to use the CRIND diagnostic card.
Figure 3-13: System Config Menu for Bundle 6X.7.21
9 Press OK to save changes and exit.
10 Press CANCEL to undo all the changes and exit.
Configuring FlexPay EMV CRIND to Support Esso™
Start-up and Configuration Speedpass™ Tags (Gilbarco TRIND Option)

Speedpass™ Tags (Gilbarco TRIND Option)
TRIND/Speedpass Installation Requirements

FlexPay EMV CRIND Basic Input/Output System (BIOS) V20.0.30 or higher and G-SITE®
V59.0.34 are required for operation in the Esso Speedpass environment.
The FlexPay EMV CRIND BIOS installed on either side must be V20.0.30 or higher. The
FlexPay EMV CRIND on each side must be connected and configured independently.
Ensure that the unit has TRIND hardware and readers installed as shown in Figure 3-14.
Figure 3-14: TRIND Setup
Configuring FlexPay EMV CRIND to Support Esso™ Speedpass™
Tags (Gilbarco TRIND Option) Start-up and Configuration
Configuring FlexPay EMV CRIND BIOS to Enable TRIND

To configure the FlexPay EMV CRIND BIOS to enable TRIND, proceed as follows:
Note: The FlexPay EMV CRIND BIOS on each side must be configured independently.
1 Ensure that the CRIND BIOS is configured for Major Oil Companies (MOC) CRIND
operation. Also, ensure that the correct CRIND address has been programmed. For details,
refer to “Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode)” on page 3-1
and “Configuring Setup Menu and System Configuration Menu Parameters” on page 3-4.
Note: When the CRIND BIOS is configured for MOC CRIND operation, the CRIND BIOS will
not start the application until the BIOS can poll the dispenser. If the unit is hung while
starting the application, ensure that the cable between the dispenser and FlexPay EMV
CRIND Hub Printed Circuit Board Assembly [PCBA (M07895)] is connected and the
Light Emitting Diodes (LEDs) are flashing to indicate that the pump is being polled.
Refer to “MOC CRIND Mode” on page 4-21.
2 After pump polling is established and the dispenser displays the next screen after “Starting
Application”, swipe the CRIND diagnostic card. The Diagnostic Startup Menu opens.
3 Press 1 > Enter. The Main Menu opens.
4 Press 2 > Enter. The Device Config menu opens.
5 Press 4 > Enter. The TRIND Menu opens.
6 The option “1. Enable TRIND” is displayed on the screen if the TRIND is not presently
enabled or “1. Disable TRIND” is displayed if the TRIND is presently enabled. If “1. Enable
TRIND” is displayed on the screen, press 1 > Enter to enable TRIND/Speedpass
functionality.
7 Press Cancel until the Diagnostic Startup Menu opens. Press 2 > Enter to exit the CRIND
diagnostics.
8 Perform steps 1 to 7 to program the other side of the dispenser.
Start-up and Configuration Speedpass™ Tags (Gilbarco TRIND Option)
Replacing and Activating FlexPay EMV CRIND Service
4 – Service
Replacing and Activating FlexPay EMV CRIND
Overview
FlexPay EMV CRIND display and FlexPay EMV CRIND keypad units, which are supplied
from the factory and are already mounted into the FlexPay dispenser, are already activated.
Thus, the activation process is not required.
Spare parts replacements for secure components (keypad, card reader, or display) requires the
FleyPay EMV CRIND to be activated before it can be placed into operation.
FlexPay units that are activated will power up with a BLUE screen before connecting to the
system controller. Units that are not activated will automatically power up with a GREEN
screen.
A menu option is also available briefly at power up, which allows the system to be
“Activated”.
The activation function is protected by a factory-calculated password that is different for each
FlexPay EMV CRIND, as well as for each time the function is accessed on each FlexPay EMV
CRIND.
The equipment that calculates the password is kept in a secure environment in a Gilbarco
maintenance facility. The process to generate a password is accessible to authorized
maintenance technicians only.
The FlexPay EMV CRIND display/FlexPay EMV CRIND keypad and card reader must be
securely mounted before commencing the process.
Unbolting a FlexPay EMV CRIND keypad/FlexPay card reader or keypad from a system that
has been activated will automatically deactivate the system.
Service Replacing and Activating FlexPay EMV CRIND
Configuring/Activating FlexPay EMV CRIND

To activate the FlexPay EMV CRIND, you must enter the Service Menu. To enter the Service
Menu and perform the activation, proceed as follows:
1 Power up the FlexPay EMV CRIND. The PPN is displayed on the screen. Note the eight digit
serial number when the unit first powers up. The right-most six digits of the serial number is
the password for the Service Menu.
Note: The message, “Out of Service” normally is displayed when the unit first powers up.
Figure 4-1: Powering up FlexPay EMV CRIND
The PPN is also printed on the rear of the unit.
Figure 4-2: PPN on Rear of FlexPay EMV CRIND Unit
Location of PPN
2 The Service Menu opens when the FlexPay EMV CRIND requires activation 
(see Figure 4-4). Otherwise, a white screen with the Gilbarco logo and software package
versions is displayed momentarily.
Figure 4-3: Software Packages Screen
<1> enter setup appears at start-up and also when the

FlexPay EMV CRIND requires activation.
3 Press 1. The Service Menu opens.
Figure 4-4: Service Menu - Screen 1
4 Enter the right-most six digits of the PPN and press ENTER/OK. The Service Menu - Main
Menu opens.
Note: If you do not enter the password within 60 seconds, the unit automatically restarts.
Figure 4-5: Service Menu - Main Menu
Service Replacing and Activating FlexPay EMV CRIND
Figure 4-6 shows the options in the Service Menu.

Figure 4-6: Service Menu Options Tree
1-IP Address
2-Net Mask
Setup Menu
3-DHCP Client
4-Date/Time
Service Menu Security Setup Menu 1-Unit Activation

2-Reader Warning
System Configuration Menu 1-Contact Card Reader

2-Contactless Card Reader
3-Printer Port
4-Mode Select*
*Mode Select is available on Bundle 6X.7.21 only.
Note: For configuring options in the Setup Menu and System Configuration Menu, see
Figure 3-11 on page 3-5 and Figure 3-12 on page 3-6.
5 Press 2 to enter the Security Setup Menu.
This menu is used to activate security mounting sensors.
The FlexPay EMV CRIND software modules are not activated and system communications
are not possible until the unit’s mounting sensors are activated.
The menu displays the following:
• UNIT SERIAL NUMBER: PPN shown at start-up.
• UNIT CHALLENGE NUMBER: Variable code generated when the FlexPay EMV
CRIND starts.
• ENTER MATCHING PASSWORD: Matching password is the answer to the challenge
number.
Note: Gilbarco’s Call Center provides the matching password by a secure process that uses
the serial number and challenge number, and produces a unique matching password. It
must be entered within a time limit (one minute) of the challenge number being
displayed. Otherwise, the screen times out and reverts to the main Service Menu.
Figure 4-7: Security Setup Menu - Screen 1
6 Provide the unit serial number and challenge number to receive a matching password.
Note: To obtain a password, call the Gilbarco Call Center at 1-800-800-7498, and state that
you have a FlexPay EMV CRIND that requires activation.
7 Enter the matching password into the Security Setup Menu and press OK. After you enter the
password correctly, the system will show the sensors’ status and three options.
Option Description
1 UNIT ACTIVATION (to activate the unit)
OK SAVE CHANGES AND EXIT
CANCEL UNDO ALL CHANGES AND EXIT
Figure 4-8: Security Setup Menu - Options Screen
8 Press 1 to activate the unit. The message, “ALL DISMOUNTING SENSORS ENABLED
UNIT ACTIVATED” is displayed. Press OK to exit the menu and press CANCEL to restart
the FlexPay EMV CRIND.
Figure 4-9: Activation Screen
Activation will enable all the connected secure modules.

Note: It is not possible to enable only one component and retain the other components in an
inactive state.
Service FlexPay Maintenance Tool Advanced Mode
Contrary to activation, the deactivation procedure does not require keypad entries. Therefore,
no options are available in the menu. When the system sensors detect that a module with
mounting sensors is dismounted, it automatically self-deactivates the FlexPay EMV CRIND.
The activation procedure must be repeated.
At each power up, if the FlexPay EMV CRIND main processor detects a module whose sensor
has disengaged, it will automatically enter the Service Menu (GREEN screen). For a
description of the various diagnostics screens, refer to “Appendix A- Diagnostic Screens” 
on page A-1.
FlexPay Maintenance Tool Advanced Mode
Setting up Laptop
Note: Only done one time before updating all the FlexPay EMV CRIND devices.
Configure the laptop’s TCP/IP address as 10.5.48.1 as the FlexPay EMV CRIND devices will
be on the same subnet at 10.5.48.XX.
To set up the laptop, proceed as follows:
1 Click the Local Area Connection icon on your laptop. The Local Area Connection Status
window opens.
Figure 4-10: Local Area Connection Status Window
FlexPay Maintenance Tool Advanced Mode Service
2 Click Properties on the General tab. The Local Area Connection Properties window opens.
Figure 4-11: Local Area Connection Properties Window
3 Select Internet Protocol [TCP/IP] on the General tab and click Properties. The Internet
Protocol (TCP/IP) window opens.
Figure 4-12: Internet Protocol (TCP/IP) Window
4 Select the Use the following IP address option. Configure the laptop’s TCP/IP address as
10.5.48.1.
5 Install the FlexPay Maintenance Tool by running FlexPayMaintenance_setup_2_X_X_X.exe

file.
Note: The shortcuts created by installer has been renamed to FlexPay Maintenance Tool
Advanced, formerly known as SPOTUpdate and FlexPay Maintenance Tool Basic
(formerly known as OneClick).
6 Copy the Secure PIN Pad for Outdoor Terminal (SPOT) Software to the
C:\SPOT\Versions\V50.0.XX directory as indicated by the release notes and the SPOT
Resource and Images file to the C:\SPOT\ResourcesToUpload\V50.0.XX directory.
Note: V50.0.XX is the currently used directory. This will later change to V61.0.XX.
Loading Resources and Software into FlexPay EMV CRIND

The FlexPay Maintenance Tool - Basic will automatically handle loading software, resources,
and moving from “stored” to “current version”. For more information, refer to MDE-5062
FlexPay Maintenance Tool for FlexPay/SPOT CRIND System.
To load resources and software into FlexPay EMV CRIND, proceed as follows:
1 Ensure that the FlexPay EMV CRIND is powered up and displays “SYSTEM OFFLINE” or a
CRIND idle screen with a message “Please Pay Inside”.
Figure 4-13: Please Pay Inside Screen
2 Ensure that the laptop is connected to the FlexPay EMV CRIND Hub PCBA (M07895) or to
the FlexPay EMV CRIND display.
Note: A “crossover” Category 5 (CAT5) cable is required when connecting a laptop directly
to the FlexPay EMV CRIND display. When connecting the laptop to the hub PCBA,
either a crossover or regular CAT5 cable can be used. When connected to the hub
PCBA, either the opposite side CRIND must be disconnected from the Ethernet or it
must have a different IP address.
3 Start up the FlexPay Maintenance Tool and click Connect. The current versions is displayed.
Note: If the laptop does not connect to the CRIND device, verify that the IP addresses are
configured correctly and cables are connected properly.
Figure 4-14: FlexPay Maintenance Tool Advanced
Recovering Files
To recover files using the FlexPay Maintenance Tool, proceed as follows:
Note: Recovering files refers to downloading the log files.
Figure 4-15: Recovering Files
1 In the Download Folder box, enter a name to create a folder for the log files to be written.
2 Click the New button.
3 In the Log Download field, select the Select All option.
4 Click the Download button to start the log file download process.
The log file will be written to the SPOT\Logs\folder name used in step 1.
Note: If step 1 is not completed, the Download button will remain grayed out and inactive 
(see Figure 4-15 on page 4-9).
The following table lists the options to download the logs:
Download Option Description
Current Log Retrieves the current day’s logs.
All Logs Retrieves current day and history logs.
Log by Date Asks to provide a period of time to retrieve the history with those dates.
Select the Select All check-box as default to select all the logs. The complete list of logs will
be retrieved for current day and history.
Managing Resources
Note: The FlexPay Maintenance Tool - Basic will automatically load resources at the same
time when the software is loaded.
To manage resources, proceed as follows:

1 Select the Resources Management tab. Select the required Resource Update drop-down list
option based on the PPN of the FlexPay EMV CRIND and then:
a Select V50.0.xxP-00 from the list of options.
b Select V50.0.xxP-01 from the list of options.
Figure 4-16: Selecting Resource Update
2 Select the Select All check box and then click Update to start the download.
Figure 4-17: Downloading Resources
A dialog box with the message, “Upload Terminated. Status OK” is displayed.
3 To load the software, select the Update tab. Select the downloading version based on the
FlexPay EMV CRIND PPN and then:
a Select V50.0.xxP-00 from the list of options.
b Select V50.0.xxP-01 from the list of options.
c Click Send to send the software to the FlexPay EMV CRIND.
Figure 4-18: Loading and Sending Software to FlexPay EMV CRIND
When complete, all status boxes must show “OK”.
4 To activate the software and resources, select the Actual State tab and click Enable.
Figure 4-19: Activating Software and Resources
A yellow Software Update screen opens on the FlexPay EMV CRIND display momentarily
and the unit reboots automatically.
Figure 4-20: Software Update Screen Progress
(i) (ii)
(iii)
Troubleshooting Tamper Error Service
Troubleshooting Tamper Error

When starting up a FlexPay EMV CRIND unit and a screen shown in Figure 4-21 opens, the
software did not pass the internal check and must be replaced. This problem is commonly seen
if the FlexPay EMV CRIND is powered off in the middle of the yellow Software Update
screen (see Figure 4-20 on page 4-12).
Figure 4-21: Tamper Screen
If the screen shown in Figure 4-21 opens, contact Gilbarco Technical Support at 
1-800-743-7501 for further directions.
Service Troubleshooting Tamper Error
FlexPay EMV CRIND Display

To troubleshoot FlexPay EMV CRIND display related problems, proceed as follows:
1 Check the status LEDs at the rear of the CRIND unit and determine if the unit is receiving
power. Solid/flashing green and yellow LEDs indicate that the CRIND unit is communicating
with the Serial Interface PCB (SIP) Board (M07793A001) and other components. When the
red alarm LED is active, the FlexPay EMV CRIND display must be replaced. However, if the
red alarm LED is not active, it is possible that a red start-up screen on the display can be
recovered with just a power fail, as a temporary error condition was detected on start-up.
If the module is defective or is in alarm status, a red screen opens on the display (refer to “Red
Screen” on page A-1).
Figure 4-22: Status LEDs
Alarm LED Status LEDs

(Red)
Status LEDs
2 Verify if the SIP board is powered up (use a multimeter to check voltage levels at the test
points on the PCB).
3 Verify if the fuse on the SIP board is intact. The fuse is located on the rear portion of the PCB.
If the fuse is damaged, a new SIP board must be used; the fuse cannot be replaced.
Figure 4-23: SIP Board
Fuse located at the rear of the SIP Board

(M07793A001)
These LEDs indicate communication status

between the SIP and the following
components:
• Card Reader (TXECR and RXECR)
• POS (TXPOS and RXPOS)
• Pump (TXPM and RXPM)
Flashing LEDs indicate that communication is
active.
Note: Card reader (TXECR and RXECR) only applies for a TCR card reader. These LEDs are
inactive for an HCR 2 card reader.
FlexPay EMV CRIND Keypad

If the FlexPay EMV CRIND keypad is not communicating with the FlexPay EMV CRIND
unit or is defective, the following error messages is displayed.
Figure 4-24: FlexPay EMV CRIND Keypad Error Screens
(i) (ii) (iii)
To troubleshoot this problem, check the status LEDs at the rear of the FlexPay EMV CRIND
keypad and determine if the unit is receiving power. Solid/flashing green LEDs indicate that
the keypad is communicating with the FlexPay EMV CRIND unit and other components. If
the red alarm LED is active (solid), it indicates that the unit is defective and must be replaced.
Note: The message, “KEYBOARD ERROR” or graphic may be displayed if the keymount
dismount switch is active. Check mounting/microswitch activation of the keypad if the
status LEDs appear to be normal (red alarm LED is not active and communication is
active). The microswitch is located to the right of the keypad and is under the gasket.
Figure 4-25: Status LEDs at Rear of FlexPay EMV CRIND Keypad
Status LEDs
Alarm LED
(Red)
As an additional security measure, the FlexPay EMV CRIND keypad requires that the
Enter key be pressed after any number entry (in diagnostic mode only).
FlexPay Card Reader

If the FlexPay card reader is defective or is not communicating properly, the following error
messages is displayed.
Figure 4-26: FlexPay Card Reader Error Screens
(i) (ii)
To troubleshoot this problem, verify that:
1 The FlexPay card reader is properly mounted (if recently dismounted or replaced).
2 The FlexPay card reader cable is connected to the CRIND unit.
3 The correct card reader type is selected in the System Config Menu.
Figure 4-27: System Config Menu
4 Replace the FlexPay card reader, if required.
After replacing any of the secure components you must activate/configure the FlexPay
EMV CRIND. For detailed instructions, refer to “Replacing and Activating FlexPay EMV
CRIND” on page 4-1.
Printer
To troubleshoot printer-related problems, proceed as follows:
1 Verify if the printer USB cable is connected to the rear of the FlexPay EMV CRIND unit.
Figure 4-28: Printer USB Cable Connection
Printer USB Cable
2 Verify if the correct printer port is selected in the System Config Menu (“COM3” if two-wire
POS interface is used at the site and “USB” if TCP/IP POS interface is used at the site).
Figure 4-29: System Config Menu
POS Communication
If you experience problems with POS communication, verify if the POS two-wire port on the
HIP Board (M07895A001) is connected to the POS two-wire.
Figure 4-30: POS Two-wire Port on HIP Board
POS Two-wire Port on

HIP Board
This LED (D6) will be lit if the 

two-wire to the POS is reversed.
When installing the FlexPay EMV CRIND in an existing site equipped with Bulloch POS, the
POS must be reprogrammed to identify both side 1 and side 2, as side 1. If this change is not
made, the POS will not download screen definitions and graphics properly to the FlexPay
EMV CRIND.
Pump Communication
If you experience problems with pump communication, verify if the pump two-wire port on
the HIP board is connected to the pump two-wire port on the Pump Control Node (PCN)
board.
Figure 4-31: Pump Two-wire Port on HIP Board and PCN Board
Pump Two-wire Port on HIP Board

Pump Two-wire Port on PCN
(i) (ii)
FlexPay TRIND
If there are any errors when setting up the FlexPay TRIND, proceed as follows:
1 Ensure that the TRIND reader LEDs on the Light and Indicator Assembly (M06143) are
flashing, to indicate that the TRIND Gateway Board (T20678) is polling the readers. If they
are not flashing, then proceed as follows:
a Verify if all cables are connected properly as shown in Figure 3-14 on page 3-8.
b Check the TRIND gateway to ensure that the address jumpers for side 1 and side 2
match the CRIND IDs programmed in CRIND diagnostics.
2 Check the status of the TRIND LEDs on the SIP Board [M07793 (see Figure 4-32)]. The
RXTR and TXTR LEDs must flash, if the CRIND BIOS is polling the gateway board
properly. If both LEDs are not flashing, then proceed as follows:
a Verify if all cables are connected properly as shown in Figure 3-14 on page 3-8.
b Verify if TRIND is enabled in the CRIND Diagnostic menu. To enable TRIND, refer to
“Configuring FlexPay EMV CRIND BIOS to Enable TRIND” on page 3-9.
Figure 4-32: SIP Board (M07793)
TRIND LEDs
MOC CRIND Mode

When running the application in the MOC CRIND Mode, if the CRIND device hangs in the
“Starting Application” screen, proceed as follows:
1 Ensure that the CRIND hub is connected properly to the PCN board. Verify the cable
connection between the FlexPay EMV CRIND HIP Assembly (M07895) and PCN, the 
two-wire cable must be connected to P403 on the M07895 and the pump two-wire port P1109
on the Sandpiper™ PCN board.
When connected and addressed properly, the 2W Rev RED LED on the PCN board must not
be solid and the Tx and Rx LEDs must be flashing.
2 Ensure that the PCN board is set up with the two-wire address 7 and 11, and is configured for
normal “console” operation.
3 Ensure that CRIND V20.0.30 or higher is installed so that the PCN gets polled properly.
The following packages (or higher versions) must be installed:

Name Version
OS 01.03.5p3
PINPAD 01.05.0p2
EMV 01.04.0p3
OPT 01.03.7p3
SETUP 01.04.0p1
GVROPTEMV 01.06.0p3
CRINDBIOS 01.00.2p6
Yellow Screen Diagnostic Screens
Appendix A – Diagnostic Screens
At power up, if the Service Menu cannot be entered, one of the following diagnostic screens
opens on the FlexPay EMV CRIND display.
Yellow Screen
This indicates that the system has found an active package in its memory and has started to
install it. A progress % bar opens on the screen.
Figure A-1: Yellow Screen
Red Screen
This indicates that alarm(s) is/are running in the module(s). The module that has been
damaged (or is in alarm status) is not indicated.
Figure A-2: Red Screen
MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page A-1
Diagnostic Screens Blue Screen
Blue Screen
This indicates that the system has been activated, is running correctly, and is waiting for a
master device connection.
Figure A-3: Blue Screen
Green Screen
This indicates that the system is running but has not been activated through the commissioning
process. In this situation, the FlexPay EMV CRIND will automatically enter the Service
Menu.
Figure A-4: Green Screen
Page A-2 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
EMV Card Reader Messages Appendix B – Troubleshooting EMV Card Reader
Appendix B – Troubleshooting EMV Card Reader
EMV Card Reader Messages

When the card reader is operating properly, the start-up screen on the EMV card reader opens
as shown in Figure B-1.
Figure B-1: Start-up Screen
Verify if the cables are connected correctly and LEDs on the SIP board are glowing. If the
Reader Offline screen is displayed, replace the card reader (see Figure B-3 on page B-2).
Figure B-2: Reader Offline Screen
MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page B-1
Appendix B – Troubleshooting EMV Card Reader EMV Card Reader Messages
Figure B-3: Troubleshooting Flowchart for Card Reader Offline
EMV card reader

“Offline” Message
Press 1 to enter
Setup mode
Is card reader
programmed Program for correct
No
correctly? card reader
Yes
Fix
problem? Yes Done
Is cable
connected
between card No
reader and
SPOT?
No Connect cable and

reboot dispenser
Yes
Swap card readers

“Offline
from side to side
No message Yes Done
and Activate as
went away?”
required
Problem follows Replace card

Yes Done
card reader reader and
Activate
No
Replace cable
between card Still a
reader and SPOT Replace SPOT
problem? Yes
(Original side) and Activate
No
Done
Note: For more information, refer to MDE-5118 EMV Troubleshooting Guide for Canada.
Page B-2 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Reseat the dismounted sensor (see Figure B-5 on page B-4), if the Reader Dismounted screen
opens.
Note: Ensure that the sensor is very tight and seated flat before rebooting the dispenser.
Figure B-4: Reader Dismounted Screen
Figure B-5: Troubleshooting Flowchart for Reader Dismounted - For Panasonic® TCR
SPOT display
s hows “R eader
Dis mounted”
Is there a washer No Install shim/warmstart

or shim behind the dispenser and
security switch? reactivate the card
reader
Yes
If a washer,
remove and
install a shim
TightenWKHVFUHZV No Is the Yes

IRUWKH6327 problem
GLVSOD\ fixed?
Warmstart
dispenser
Call Gilbarco at
First Try Did screen Yes
1-800-800-7498
change to
to activate the
No activate?
card reader
After First Try No
SPOT Yes
displays shows
activated
No
Replace
card reader
Activate
card reader
Done
Figure B-6: Troubleshooting Flowchart for Reader Dismounted - For HCR S
SPOT display
shows “Reader
Dismounted”
Are card reader No Tighten

screws tight? screws
Yes
Remove card Did screen No
Warmstart
reader, change change to
dispenser
gasket, inspect activate?
bosses
Yes
8VH$FWLYDWLRQWRRORQ\RXU
Are there 3KRQHWRDFWLYDWHWKHFDUG
any broken No UHDGHU
Replace
or worn out
card reader
bosses (no
threads)?
Yes Yes SPOT shows

activated
Use Boss
Repair Kit No
Replace
card reader
Activate
card reader
Done
Replace the card reader (see Figure B-8) if the Reader Tampered screen opens.
Figure B-7: Reader Tampered Screen
Figure B-8: Troubleshooting Flowchart for Reader Tampered
Reader Tampered
Replace Card
Reader
Replace the card reader (see Figure B-10) if the Bad Card Reader CERT screen opens.
Note: This screen opens when the keys in the card reader are erased or incorrect (lab unit is
used for production, or vice versa).
Figure B-9: Bad Card Reader CERT Screen
Figure B-10: Troubleshooting Flowchart for Bad Card Reader CERT
Bad Card Reader CERT
Replace Card
Reader
OpenSSL License Secured Socket Layer (SSL) Software License
Appendix C – Secured Socket Layer (SSL) Software

License
OpenSSL License
Copyright© 1998-2008 The OpenSSL Project. All rights reserved. Redistribution and use in
source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
1 Redistributions of source code must retain the above copyright notice, this list of conditions
and the following disclaimer.
2 Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials provided
with the distribution.
3 All advertising materials mentioning features or use of this software must display the
following acknowledgment: “This product includes software developed by the OpenSSL
Project for use in the OpenSSL Toolkit (http://www.openssl.org)”.
4 The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or
promote products derived from this software without prior written permission. For written
permission, please contact openssl-core@openssl.org.
5 Products derived from this software may not be called “OpenSSL” nor may “OpenSSL”
appear in their names without prior written permission of the OpenSSL Project.
6 Redistributions of any form whatsoever must retain the following acknowledgment: “This
product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(http://www.openssl.org/)”.
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL
PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION).
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN

CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).

This product includes software written by Tim Hudson (tjh@cryptsoft.com).
MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page C-1
Secured Socket Layer (SSL) Software License OpenSSL License
Original SSLeay License

Copyright© 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved. This package is
an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was
written so as to conform with Netscapes SSL. This library is free for commercial and 
non-commercial use as long as the following conditions are adhered to. The following
conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, and so
on, code; not just the SSL code. The SSL documentation included with this distribution is
covered by the same copyright terms except that the holder is Tim Hudson
(tjh@cryptsoft.com).
Copyright remains Eric Young’s, and as such any Copyright notices in the code are not to be
removed. If this package is used in a product, Eric Young should be given attribution as the
author of the parts of the library used. This can be in the form of a textual message at program
startup or in documentation (online or textual) provided with the package. Redistribution and
use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
1 Redistributions of source code must retain the copyright notice, this list of conditions and the
following disclaimer.
2 Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials provided
with the distribution.
3 All advertising materials mentioning features or use of this software must display the
following acknowledgement: “This product includes cryptographic software written by Eric
Young (eay@cryptsoft.com)”. The word “cryptographic” can be left out if the routines from
the library being used are not cryptographic related.
4 If you include any Windows specific code (or a derivative thereof) from the apps directory
(application code) you must include an acknowledgement: “This product includes software
written by Tim Hudson (tjh@cryptsoft.com)”.
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA,
OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
The licence and distribution terms for any publically available version or derivative of this
code cannot be changed, that is this code cannot simply be copied and put under another
distribution licence including the GNU Public Licence.
Page C-2 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Index
Index
Numerics I Resource Update 4-10
8-digit Device Serial Number 3-4 Internet Protocol (TCP/IP) 4-7 RXECR 4-15
RXTR 4-20
A K
ASC 3-4 KEYBOARD ERROR 4-16 S
Security Setup Menu 4-5
Service Menu 4-2, 4-3, 4-4, A-2
B L Setup Menu 4-4
Bad Card Reader CERT B-7 LAN 1-1 SIP Board 4-14
BIOS 3-8 LED 4-16 SIP board B-1
Blue Screen A-2 Light and Indicator Assembly 4-20 Software Update 4-12, 4-13
Bulloch POS 4-19 Local Area Connection Status 4-6 Speedpass 3-8, 3-9
System Config Menu 4-17
C M System Configuration Menu 4-4
Call Center 4-4, 4-5 M06143 4-20 System Site Configuration 1-3
CAT5 cable 4-8 M07793 4-20
COM3 4-18 M07793A001 4-14, 4-15 T
CRIND Config 3-2 M07895 3-9, 4-21 T20678 4-20
CRIND Diagnostic Card 1-1, 3-1, 3-9 M07895A001 4-19 Tamper Error 4-13
CRIND Diagnostic Mode 3-1 Main Menu 3-2, 3-9 TCP/IP 1-1
CRIND Diagnostic Startup Menu 3-2 MOC 3-3 TCP/IP address 4-6
CRIND ID 3-3 multimeter 4-14 TCP/IP POS 4-18
CRIND Mode 3-1 TRIND 3-8, 3-9
O TRIND Gateway Board 4-20
D OPT 4-21 TXECR 4-15
Device Config 3-9 OTI 3-6 TXTR 4-20
Out of Service 4-2
E V
E-CIM bezel 1-1 P V20.0.30 3-8, 4-21
EMV 4-21 P1109 4-21 V20.0.xxP-00 4-10, 4-11
Enable 4-12 PANASONIC 3-6 V20.0.xxP-01 4-10, 4-11
Esso 3-8 PCB 4-14 V59.0.34 3-8
PCN 4-19, 4-21
POS 4-18, 4-19 W
F
PPN 3-4, 3-5, 4-2, 4-3, 4-4, 4-10, 4-11 white screen 4-3
FlexPay Card Reader 1-1
printer USB cable 4-18
FlexPay component 4-1
FlexPay EMV CRIND Display 1-1 Y
FlexPay EMV CRIND keypad 1-1 Q Yellow Screen A-1
FlexPay Maintenance Tool 4-9 Q12534-170 1-1, 3-1
G R
GREEN screen 4-1, 4-6 Reader Dismounted B-3
Green Screen A-2 Reader Offline B-1
Reader Tampered B-6
Red Screen A-1
MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Index-1
EMV® is a registered trademark of EMVCo LLC. Esso™ is a trademark of Imperial Oil Limited. Ethernet® is a registered trademark of Xerox
Corporation. Europay® and MasterCard® are registered trademarks of MasterCard International Inc. Hengstler® is a registered trademark
of Danaher Coporation. NEC® and NFPA 70® are registered trademarks of the National Fire Protection Association. Panasonic® is a
registered trademark of Matsushita Electric Industrial Company. Sandpiper™ is a trademark of Sandpiper Data Systems. Speedpass™ is a
trademark of Exxon Mobil Corporation. Visa® is a registered trademark of Visa Inc.
© 2019 Gilbarco Inc.

7300 West Friendly Avenue · Post Office Box 22087
Greensboro, North Carolina 27420
Phone (336) 547-5000 · http://www.gilbarco.com · Printed in the U.S.A.
MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019

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Federal Communications Commission (FCC) Warning

National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

05-001 Titan KXXY Series

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This document is subject to change without notice.

2 – Important Safety Information 2-1

3 – Start-up and Configuration 3-1

Appendix A – Diagnostic Screens A-1

Appendix B – Troubleshooting EMV Card Reader B-1

Appendix C – Secured Socket Layer (SSL) Software License C-1

MDE-3985 Encore Installation Manual • Encore and Eclipse

MDE-5118 EMV Troubleshooting Guide for Canada • CRIND and TRIND

Abbreviations and Acronyms

System Site Configuration Overview

Figure 1-1: System Site Configuration

Point of Sale (POS)/CRIND Controller

Universal Serial Hengstler® Printer

5.7” Color FlexPay CRIND Display Encrypted Links

FlexPay EMV CRIND Keypad

This page is intentionally left blank.

2 – Important Safety Information

This safety alert symbol is used in this manual and on

Hazards and Actions

Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a

The following actions are recommended regarding these hazards:

Collision of a Vehicle with Unit Fire at Island Fuel Spill

• Do not go near a fuel spill or allow anyone else in the area.

This page is intentionally left blank.

3 – Start-up and Configuration

Configuring CRIND IDs and CRIND Mode (CRIND

1 Swipe the CRIND Diagnostic Card (Q12534-170) as shown in Figure 3-1.

Figure 3-1: CRIND Diagnostic Card

CRIND Diagnostic Card (Q12534-170)

The CRIND Diagnostic Startup Menu opens.

Figure 3-2: CRIND Diagnostic Startup Menu

2 Press 1 > Enter. The Main Menu opens.

Figure 3-3: CRIND Diagnostic - Main Menu

3 Press 1 > Enter. The CRIND Config screen opens.

Figure 3-4: CRIND Config Screen

4 Press 1 > Enter. The CRIND ID side 1 screen opens.

Figure 3-5: CRIND ID Configuration Screen

Figure 3-6: CRIND Mode Screen

8 Press Enter to save the configuration and exit.

Configuring Setup Menu and System Configuration Menu

Figure 3-7: Powering up FlexPay EMV CRIND

Figure 3-8: Software Packages Screen

<1> enter setup appears at start-up and

The Service Menu opens.

Figure 3-10: Service Menu - Main Menu

4 Press 1 to enter the Setup Menu. Press 1 to configure the IP address to 

To enable Contactless Card acceptance, press 2 to:

Figure 3-12: System Config Menu for Bundle 5X.Y.ZZ

7 Press OK to save changes and exit.

8 Press CANCEL to undo all the changes and exit.

To enable the Contact Card Reader, press 1 to: