Service Reference Guide: HP Compaq Business Desktop dc7100 Series 3rd Edition

Service Reference Guide
HP Compaq Business Desktop dc7100 Series

3rd Edition
Document Part Number: 361288-003
3rd Edition, November 2005

2nd Edition, October 2004
1st Edition, July 2004
This document provides information on the removal and replacement of all parts as well as
information on troubleshooting, Desktop Management, setup utilities, SATA and PATA drives,
safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator
lights.
© 2004, 2005 Hewlett-Packard Development Company, L.P.
HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and
other countries.
Compaq and the Compaq logo are trademarks of Hewlett-Packard Development Company, L.P. in the U.S. and
other countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other
countries.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective companies.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice.
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Company.
Å WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
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Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
Service Reference Guide

HP Compaq Business Desktop dc7100 Series
Third Edition (November 2005)

Second Edition (October 2004)
First Edition (July 2004)
Document Part Number: 361288-003

Contents
Contents
1 Installing the Operating System

1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3 Backing Up and Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.1 Creating a Backup File—Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.2 Restoring from the Backup File—Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . 1–2
1.4 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.5 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Setup Utilities and Diagnostics Features

2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.4.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
3 Desktop Management
3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Remote System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.2 Altiris Client Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.3 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.4 Proactive Change Notification (PCN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.5 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.6 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.7 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.8 HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.9 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.10Replicating the Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.11Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.3.12World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.3.13Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
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Contents
3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.4.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.4.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–17
3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
3.4.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22
3.4.6 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
3.4.7 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–25
3.4.8 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25
3.4.9 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25
3.5 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
3.5.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
3.5.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
3.5.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
4 Serial and Parallel ATA Drive Guidelines and Features

4.1 SATA and PATA Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.3 PATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.4 PATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.5 PATA Cable Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3 PATA Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.3.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.3.2 PATA Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.3.3 PATA Attach Sequence Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
4.3.4 PATA Additional Drive Application Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
4.4 ATA SMART Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.6 SATA BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.6.1 Legacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.6.2 Native Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.7 Mixed Devices Boot and Drive Letter Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
5 Identifying the Chassis, Routine Care, and Disassembly Preparation

5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.1 Convertible Minitower (CMT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.2 Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.1.3 Ultra-Slim Desktop (USDT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.3 Operating Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.4 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
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5.4.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.4.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.4.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.4.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
6 Removal and Replacement Procedures - Convertible Minitower (CMT)

Chassis
6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
6.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.4.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.4.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
6.5 Computer Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.7 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.7.1 5.25” Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.7.2 Diskette Drive Bezel or Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.8 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.9 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.10Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.11PCI Retainer Latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
6.12Expansion Card Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–19
6.13Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.13.1Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.13.2Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21
6.13.3Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.13.4Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.14Front I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.15Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.16System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31
6.17.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.18Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34
6.19Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–35
6.20Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–37
6.21Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.22Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–39
6.23Changing from Desktop to Minitower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–40
6.24Changing from Minitower to Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–43
Service Reference Guide, dc7100 361288-003 v

Contents
7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
7.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.4.1 Security Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.4.2 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.4.3 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.4.4 Universal Chassis Clamp Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.5 Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11
7.6 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12
7.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16
7.9 Vertically Oriented Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.9.1 Expansion Card Retainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.9.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19
7.9.3 PCI Express Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21
7.10Horizontally Oriented Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.10.1Expansion Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.10.2PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.10.3Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25
7.11Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26
7.11.1Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26
7.11.2Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27
7.11.3External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
7.11.4Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30
7.12Fan Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–34
7.13Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–35
7.14Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–39
7.15Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–40
7.16Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–41
7.17Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–43
7.18Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–44
7.19System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–46
7.20Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–50
7.21Backwall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–51
7.22Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–58
8 Removal and Replacement Procedures - Ultra-Slim Desktop (USDT)

Chassis
8.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
8.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4
8.3 Computer Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
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Contents
8.4 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

8.5 MultiBay Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–7
8.6 Front Panel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–8
8.7 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9
8.8 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10
8.10Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–12
8.11Expansion Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–14
8.12Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–15
8.13Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–17
8.14Expansion Card Retaining Latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–18
8.15Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–19
8.16Front I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–21
8.17Heatsink Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–22
8.17.1Heatsink Fan with Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–23
8.18Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–24
8.19Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–26
8.20Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–27
8.20.3Type 3 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–30
8.21Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–31
8.22System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–32
A Connector Pin Assignments
B Power Cord Set Requirements
C POST Error Messages
D Troubleshooting Without Diagnostics
E System Board and Riser Card Reference Designators
F Memory
Index
Service Reference Guide, dc7100 361288-003 vii

Contents
viii 361288-003 Service Reference Guide, dc7100

1
Installing the Operating System
Ä CAUTION: Do not add optional hardware or third-party devices to your computer until the operating
system is successfully installed. Doing so may cause errors and may prevent the operating system from
installing properly.
Ä CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer or prevent its proper installation.
The first time the computer is turned on, the operating system is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. At the
beginning of the installation process, you are prompted to select the appropriate language for the
operating system. Read and follow the instructions that appear on the screen to complete the
installation. During this process, do not turn off your computer unless you are directed to do so.
✎ Ifinstallation
the computer shipped with more than one operating system language on the hard drive, the
process could take up to 60 minutes.
1.1 Installing or Upgrading Device Drivers

To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
www.hp.com. Click Support & Drivers, select Download drivers and software, enter the
model number of the computer, and press Enter.
You can also obtain the latest support software on CDs. The following Web site provides
information on how to purchase a support software CD subscription:
http://h18000.www1.hp.com/support/files/desktops/us/purchase.html
✎ Ifwrite
the computer has an optical CD-RW drive, install the appropriate application to be able to
to the drive. To install the application, double-click the Setup Software icon on the desktop
or the application launcher and select the Easy CD Creator and Direct CD option when
prompted.
Service Reference Guide, dc7100 361288-003 1–1

1.2 Transferring Files and Settings

Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings
from an old computer to a new one. Click Start > All Programs > Accessories > System Tools
> Files and Settings Transfer Wizard.
1.3 Backing Up and Restoring Files

1.3.1 Creating a Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to create a backup file or tape.
✎ Aor backup file can be saved to a hard disk, a floppy disk, CD, USB flash media device, tape drive,
to any other removable or nonremovable media.
1.3.2 Restoring from the Backup File—Windows XP Professional

1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to restore files from a backup file.
✎ Aanybackup file can be on a hard disk, a floppy disk, CD, USB flash media device, tape drive, or
other removable or nonremovable media.
1.4 Converting to NTFS

Windows XP Professional
To convert a FAT or FAT32 volume to NTFS,
1. Click Start > All Programs > Accessories > Command Prompt.
2. Type convert drive_letter: /fs:ntfs (where drive_letter is the volume to be converted) and
press Enter.
1.5 HP Software
The Microsoft Windows XP Professional operating system is preinstalled on the computer and
will be configured automatically the first time the computer is turned on. The following HP
software may also be installed at that time on selected models:
■ Computer Setup Utilities
■ HP Support Software including device drivers
■ Configuration Record
■ Online Safety & Comfort Guide
■ Power Management with energy saver features
■ Security Management tools
1–2 361288-003 Service Reference Guide, dc7100

■ Software Support Management tools

Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
■ Support Software CD
■ HP Web site at www.hp.com
■ Restore Plus! CD, which is supplied with many HP models
✎ Additional HP software may be required in certain situations.


2
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. These tools can also be used to:
■ Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■ Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
■ Determine information about the operating environment of the computer.
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Establish and manage passwords and other security features.
■ Establish and manage energy-saving timeouts.
✎ All features identified in this chapter may not be available on all HP products.
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■ Keyboard
■ Memory modules
■ All mass storage devices
■ Processors
■ Controllers
✎ Ifwilltheneed
Power-On Password is set, a key icon appears on the screen while POST is running. You
to enter the password before continuing. Refer to Chapter 3, Section 3.1for information
on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”

2.2 Computer Setup Utilities

Use Computer Setup Utilities (F10) to:
■ Change factory default settings.
■ Set the system date and time.
■ Set, view, change, or verify the system configuration, including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,
or USB flash media devices.
■ Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests
run during a Full Boot. You can set the system to:
❏ always Quick Boot (default);
❏ periodically Full Boot (from every 1 to 30 days); or
❏ always Full Boot.
■ Select Post Messages Enabled or Disabled to change the display status of Power-On
Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such
as memory count, product name, and other non-error text messages. If a POST error occurs,
the error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
■ Establish an Ownership Tag, the text of which is displayed each time the system is turned on
or restarted.
■ Enter the Asset Tag or property identification number assigned by the company to this
computer.
■ Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
■ Establish a setup password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■ To secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■ Enable or disable Master Boot Record (MBR) Security.
■ Enable or disable removable media boot ability.
■ Enable or disable legacy diskette write ability (when supported by hardware).
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Replicate the system setup by saving system configuration information on diskette and
restoring it on one or more computers.
■ Execute self-tests on a specified ATA hard drive (when supported by drive).
■ Enable or disable DriveLock security (when supported by MultiBay drive).

2.2.1 Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning on the computer or restarting the system. To
access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
✎ IfandyouholddothenotF10
press the F10 key at the appropriate time, you must restart the computer and press
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select your language from the list and press the Enter key.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage,
Security, Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
❏ If you have made changes that you do not want applied, select Ignore Changes and
Exit.
❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the
original factory system defaults.
Ä CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup
changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after
you exit the F10 Setup screen.

2.2.2 Computer Setup Menu

.
Heading Option Description
File System Information Lists:
• Product name
• Processor type/speed/stepping
• Cache size (L1/L2)
• Installed memory size/speed, number of channels (single or
dual) (if applicable)
• Integrated MAC address for embedded, enabled NIC (if
applicable)
• System ROM (includes family name and version)
• Chassis serial number
• Asset tracking number
About Displays copyright information.
Set Time and Date Allows you to set system time and date.
Replicated Setup Save to Removable Media
Saves system configuration, including CMOS, to a formatted
1.44-MB diskette, a USB flash media device, or a diskette-like
device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media
device, or a diskette-like device.
Default Setup Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults Applies the currently selected default settings and clears any
and Exit established passwords.
Ignore Changes Exits Computer Setup without applying or saving any changes.
and Exit
Save Changes and Saves changes to system configuration or default settings and exits
Exit Computer Setup.
✎ Support for specific Computer Setup options may vary depending on the hardware configuration.


Storage Device Lists all installed BIOS-controlled storage devices.
Configuration When a device is selected, detailed information and options are
displayed. The following options may be presented.
Diskette Type
Identifies the highest capacity media type accepted by the diskette
drive.
Legacy Diskette Drives
Options are 3.5" 1.44 MB and
5.25" 1.2 MB.
Drive Emulation
Allows you to select a drive emulation type for a certain storage
device. (For example, a Zip drive can be made bootable by
selecting diskette emulation.)
Drive Type Emulation Options
ATAPI Zip drive None (treated as Other)
Diskette (treated as diskette drive)
ATA Hard disk None (treated as Other)
Hard disk (treated as hard drive)
Legacy diskette No emulation options available
CD-ROM drive No emulation options available
ATAPI LS-120 None (treated as Other).
Diskette (treated as diskette drive).
Default Values IDE/SATA
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO
operation. Options (subject to device capabilities) are Disabled, 8,
and 16.
Transfer Mode (ATA devices only)
Specifies the active data transfer mode. Options (subject to device
capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0,
and Max UDMA.


Storage Device Translation Mode (ATA disks only)
(continued) Configuration Lets you select the translation mode to be used for the device. This
(continued) enables the BIOS to access disks partitioned and formatted on other
systems and may be necessary for users of older versions of UNIX
(e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift,
LBA Assisted, User, and None
Ä CAUTION: Ordinarily, the translation mode selected

automatically by the BIOS should not be changed. If the selected
translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data
on the disk will be inaccessible.
Translation Parameters (ATA disks only)
✎ This feature appears only when User translation mode is selected.

Allows you to specify the parameters (logical cylinders, heads, and
sectors per track) used by the BIOS to translate disk I/O requests
(from the operating system or an application) into terms the hard
drive can accept. Logical cylinders may not exceed 1024. The
number of heads may not exceed 256. The number of sectors per
track may not exceed 63. These fields are only visible and
changeable when the drive translation mode is set to User.
Storage Options Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
✎ After saving changes to Removable Media Write, the computer

will restart. Turn the computer off, then on, manually.
BIOS DMA Data Transfers
Allows you to control how BIOS device I/O requests are serviced.
When “Enable” is selected, the BIOS will service ATA device read
and write requests with DMA data transfers. When “Disable” is
selected, the BIOS will service ATA device read and write requests
with PIO data transfers.


Storage Storage Options SATA Emulation
(continued) (continued) Allows you to choose how the SATA controller and devices are
accessed by the operating system.
“Separate IDE Controller” is the default option. Up to 4 SATA and 2
PATA devices may be accessed in this mode. The SATA and PATA
controllers appear as two separate IDE controllers. Use this option
with Microsoft Windows 2000 and Windows XP.
• SATA 0 is seen as SATA Primary Device 0
• SATA 1 (if present) is seen as SATA Secondary Device 0
“Combined IDE Controller” is the other option. Up to 2 PATA and 2
SATA devices may be accessed in this mode. The SATA and PATA
controllers appear as one combined IDE controller. Use this option
with Microsoft Windows 98 and earlier operating systems.
• PATA Primary Device 0 replaces SATA 1
• PATA Primary Device 1 replaces SATA 3
IDE Controller
Allows you to enable or disable the primary IDE controller. This
feature is supported on select models only.
Primary SATA Controller
Allows you to enable or disable the Primary SATA controller.
Secondary SATA Controller
Allows you to enable or disable the Secondary SATA controller. This
feature is supported on select models only.
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of
performing the Drive Protection System (DPS) self-tests.
✎ This selection will only appear when at least one drive capable of
performing the DPS self-tests is attached to the system.


Storage Boot Order Allows you to:
(continued) • Specify the order in which attached devices (such as a USB
flash media device, diskette drive, hard drive, optical drive, or
network interface card) are checked for a bootable operating
system image. Each device on the list may be individually
excluded from or included for consideration as a bootable
operating system source.
• Specify the order of attached hard drives. The first hard drive in
the order will have priority in the boot sequence and will be
recognized as drive C (if any devices are attached).
✎ MS-DOS drive lettering assignments may not apply after a

non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device
specified in Boot Order, restart the computer and press F9 when the
monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred
bootable device and press Enter. The computer then boots from the
selected non-default device for this one time.
Security Setup Password Allows you to set and enables setup (administrator) password.
✎ If the setup password is set, it is required to change Computer

Setup options, flash the ROM, and make changes to certain plug
and play settings under Windows.
See the Troubleshooting Guide on the Documentation CD for more
information.
Power-On Allows you to set and enable power-on password.
Password See the Troubleshooting Guide for more information.
Password Options Allows you to specify whether the password is required for warm
(This selection will boot (CTRL+ALT+DEL).
appear only if a See the Desktop Management Guide for more information.
power-on
password is set.)
Smart Cover Allows you to:
• Lock/unlock the Cover Lock.
• Set the Cover Removal Sensor to Disable/Notify User/Setup
Password.
✎ Notify User alerts the user that the sensor has detected that the
cover has been removed. Setup Password requires that the setup
password be entered to boot the computer if the sensor detects
that the cover has been removed.
This feature is supported on select models only. See the Desktop
Management Guide on the Documentation CD for more
information.


Security Embedded Allows you to:
(continued) Security • Enable/disable the Embedded Security device.
• Reset the device to Factory Settings.
This feature is supported on select models only. See the Desktop
Management Guide on the Documentation CD for more
information.
Device Security Enables/disables serial ports, parallel port, front USB ports, system
audio, network controllers (some models), MultiBay devices (some
models), SMBus controller (some models), and SCSI controllers
(some models).
Network Service Enables/disables the computer’s ability to boot from an operating
Boot system installed on a network server. (Feature available on NIC
models only; the network controller must reside on the PCI bus or be
embedded on the system board.)
System IDs Allows you to set:
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
See the Desktop Management Guide on the Documentation CD

for more information.
• Chassis serial number or Universal Unique Identifier (UUID)
number. The UUID can only be updated if the current chassis
serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
• Keyboard locale setting (for example, English or German) for
System ID entry.
DriveLock Security Allows you to assign or modify a master or user password for
MultiBay hard drives. When this feature is enabled, the user is
prompted to provide one of the DriveLock passwords during POST. If
neither is successfully entered, the hard drive will remain
inaccessible until one of the passwords is successfully provided
during a subsequent cold-boot sequence.
✎ This selection will only appear when at least one MultiBay drive
that supports the DriveLock feature is attached to the system.
See the Desktop Management Guide on the Documentation CD for
more information.
Data Execution Enable/Disable.
Prevention Data Execution Prevention Mode help prevent OS security breaches.
✎ This selection is in effect only if the processor and operating

system being used comprehend and utilize the function.


Power OS Power • Runtime Power Management - Enable/Disable. Allows certain
Management operating systems to reduce processor voltage and frequency
when the current software load does not require the full
capabilities of the processor.
• Idle Power Savings - Extended/Normal. Allows certain
operating systems to decrease the processors power
consumption when the processor is idle.
• ACPI S3 Support - Enables or disables ACPI S3 support.
• ACPI S3 Hard Disk Reset - Enabling this causes the BIOS to
ensure hard disks are ready to accept commands after
resuming from S3 before returning control to the operating
system.
• ACPI S3 PS2 Mouse Wakeup - Enables or disables waking from
S3 due to PS2 mouse activity.
Hardware Power SATA power management enables or disables SATA bus and/or
Management device power management.
Thermal Fan idle mode - This bar graph controls the minimum permitted fan
speed.


Advanced* Power-On Options Allows you to set:
*For • POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days).
advanced • POST messages (enable/disable).
users only
• F9 prompt (enable/disable). Enabling this feature will display
the text F9=Boot Menu during POST. Disabling this feature
prevents the text from being displayed but pressing F9 will still
access the Shortcut Boot (Order) Menu screen. See Storage >
Boot Order for more information.
the text F10=Setup during POST. Disabling this feature
prevents the text from being displayed but pressing F10 will still
access the Setup screen.
the text F12=Network Service Boot during POST.
Disabling this feature prevents the text from being displayed but
pressing F12 will still force the system to attempt booting from
the network.
• Option ROM* prompt (enable/disable). Enabling this feature
will cause the system to display a message before loading
options ROMs. (This feature is supported on select models only.)
• Remote wakeup boot source (remote server/local hard drive).
• After Power Loss (off/on/previous state): After power loss, if you
connect your computer to an electric power strip and would like
to turn on power to the computer using the switch on the power
strip, set this option to ON.
✎ If you turn off power to your computer using the switch on a

power strip, you will not be able to use the suspend/sleep feature
or the Remote Management features.
• POST Delay (in seconds) (enable/disable). Enabling this feature
will add a user-specified delay to the POST process. This delay
is sometimes needed for hard disks on some PCI cards that spin
up very slowly; so slowly that they are not ready to boot by the
time POST is finished. The POST delay also gives you more time
to press F10 to enter Computer (F10) Setup.
• I/O APIC Mode (enable/disable). Enabling this feature will
allow Microsoft Windows Operating Systems to run optimally.
This feature must be disabled for certain non-Microsoft
Operating Systems to work properly.


Advanced* Power-On Options Allows you to set: (continued)
(continued) (continued) • ACPI/USB Buffers @ Top of Memory (enable/disable).
*For Enabling this feature places USB memory buffers at the top
advanced of memory. The advantage is that some amount of memory
users only below 1 MB is freed up for use by option ROMs. The
disadvantage is that a popular memory manager, HIMEM.SYS,
does not work properly when USB buffers are at top of memory
AND the system has 64 MB or less of RAM.
• Hyper-threading (enable/disable).
• Limit CPUID Maximum Value to 3 - Restricts the number of
CPUID functions reported by the microprocessor. Enable this
feature if booting to WinNT.
BIOS Power-On Allows you to set the computer to turn on automatically at a time you
specify.
Onboard Devices Allows you to set resources for or disable onboard system devices
(diskette controller, serial port, or parallel port).
PCI Devices • Lists currently installed PCI devices and their IRQ settings.
• Allows you to reconfigure IRQ settings for these devices or to
disable them entirely. These settings have no effect under an
APIC-based operating system.
Bus Options* On some models, allows you to enable or disable:
• PCI SERR# Generation.
• PCI VGA palette snooping, which sets the VGA palette
snooping bit in PCI configuration space; only needed when
more than one graphics controller is installed.


Advanced* Device options Allows you to set:
(continued) • Printer mode (bi-directional, EPP & ECP, output only).
*For • Num Lock state at power-on (off/on).
advanced
users only • S5 Wake on LAN (enable/disable).
• To disable Wake on LAN during the off state (S5), use the arrow
(left and right) keys to select the Advanced > Device Options
menu and set the S5 Wake on Lan feature to “Disable.” This
obtains the lowest power consumption available on the computer
during S5. It does not affect the ability of the computer to Wake on
LAN from suspend or hibernation, but will prevent it from waking
from S5 via the network. It does not affect operation of the network
connection while the computer is on.
• If a network connection is not required, completely disable the
network controller (NIC) by using the arrow (left and right) keys to
select the Security > Device Security menu. Set the Network
Controller option to “Device Hidden.” This prevents the network
controller from being used by the operating system and reduces the
power used by the computer in S5.
• Processor cache (enable/disable).
• Unique Sleep State Blink Patterns. Allows you to choose an LED
blink pattern that uniquely identifies each sleep state.
• Integrated Video (enable/disable) Allows you to use integrated
video and PCI Up Solution video at the same time (available on
select models only).
✎ Inserting a PCI or PCI Express video card automatically disables

Integrated Video. When PCI Express video is on, Integrated
Video must remain disabled.
• Monitor Tracking (enable/disable). Allows ROM to save
monitor asset information.
Allows you to set:
• NIC PXE Option ROM Download (enable/disable). The BIOS
contains an embedded NIC option ROM to allow the unit to
boot through the network to a PXE server. This is typically used
to download a corporate image to a hard drive. The NIC
option ROM takes up memory space below 1MB commonly
referred to as DOS Compatibility Hole (DCH) space. This space
is limited. This F10 option will allow users to disable the
downloading of this embedded NIC option ROM thus giving
more DCH space for additional PCI cards which may need
option ROM space. The default will be to have the NIC option
ROM enabled.
PCI VGA Displayed only if there are multiple PCI video adapters in the
Configuration system. Allows you to specify which VGA controller will be the
“boot” or primary VGA controller.

2.3 Diagnostics for Windows

The Diagnostics for Windows (DFW) utility is a component of HP Client Management Solutions
that allows you to view information about the hardware and software configuration of the
computer while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows
XP). It also allows you to perform hardware and software tests on the subsystems of the
computer.
When you invoke Diagnostics for Windows, the current configuration of the computer is shown
on the Overview screen. There is access from this screen to several categories of information
about the computer and the Test tab. The information in every screen of the utility can be saved
to a file or printed.
✎ Toadministrator,
test all subsystems, you must log in as the administrator. If you do not log in as the
you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
check boxes that cannot be selected.
Use Diagnostics for Windows in to determine if all the devices installed on the computer are
recognized by the system and functioning properly. Running tests is optional but recommended
after installing or connecting a new device.
Third party devices not supported by HP may not be detected by Diagnostics for Windows. Save,
print, or display the information generated by the utility.

2.3.1 Detecting Diagnostics for Windows

Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.
To determine whether Diagnostics for Windows is installed:
1. Access the location of the Diagnostics icons:
❏ In Windows 2000 Professional, select Start > Settings > Control Panel.
❏ In Windows XP Home or Windows XP Professional, select Start > Control Panel >
Performance and Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics
for Windows utility is installed. If the icons are not present, the utility is either not preloaded
or not installed.
2.3.2 Installing Diagnostics for Windows

If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows
SoftPaq from the following Web site:
http://www.hp.com/support/files
Once the software has been downloaded onto the hard drive it may be installed by performing
these steps:
1. Close all Windows applications.
2. Install the Diagnostics for Windows utility:
❏ In Windows XP, select Start > Software Setup icon. Select Diagnostics for Windows >
Next button, then follow the instructions on the screen.
❏ In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for
Windows > Next button, then follow the instructions on the screen.
❏ In either Windows XP or Windows 2000, if the Setup Software/Software Setup icon is
not on the Desktop or in the Start menu, run the Setup program from the
C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the
command line: C:\CPQAPPS\DIAGS\SETUP.
3. Click Next to install Diagnostics for Windows.
4. After the program has finished installing, you may be prompted to restart the computer, or it
may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit
the program. You must restart the computer to complete the installation of Diagnostics for
Windows.
✎ Ifvisityouhttp://www.hp.com/support/files
want to upgrade an existing version of Diagnostics for Windows installed on the computer,
and click on an applicable product. Locate the desired
software and download the latest version. Execute the downloaded file and select Repair to
update the installed version. This will cause the new version to overwrite the old version.

2.3.3 Using Categories in Diagnostics for Windows

To use categories:
1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the
Diagnostics for Windows icon, located in the Control Panel.
The screen displays the overview of the computer hardware and software.
❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select
Diagnostics for Windows.
❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel >
Performance and Maintenance, then select Diagnostics for Windows.
2. For specific hardware and software information, select a category from the Categories
pull-down menu or the appropriate icon on the toolbar.
✎ As the cursor moves over the toolbar icons, the corresponding category name is displayed.
3. To display more detailed information in a selected category, click More in the Information
Level box in the lower left corner of the window or click Level at the top of the screen and
select More.
4. Review, print, and/or save this information as desired.
❏ To print the information, click File > Print. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to print the report you selected.
❏ To save the information, click File > Save As. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to save the report you selected.
5. To exit Diagnostics for Windows, click File, and then click Exit.
Menu Bar—File, Categories, Navigation, Level, Tab, Help

At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down
menus. Selecting an item will provide the following information on the system:
■ File—Save As, Print, Printer Setup, Exit
■ Categories
❏ System—System board, ROM, date, and time
❏ Asset Control—Asset tag, system serial number, and processor
❏ Input Devices—Keyboard, mouse, and joystick(s)
❏ Communication—Ports
❏ Storage—Storage drives
❏ Graphics—Graphics
❏ Memory—System board and Windows memory
❏ Multimedia—Optical storage (CD, DVD, and so on) and audio
❏ Windows—Windows
❏ Architecture—PCI Device

❏ Resources—IRQ, I/O, and Memory Map

❏ Health—Status of system temperature and hard drives
❏ Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number
■ Navigation—Previous Category (F5), Next Category (F6)
■ Level—Less (F7), More (F8) <information on the screen>
■ Tab
❏ Overview—Displays general information about the computer. This window is displayed
when first starting the utility. The left side of the window shows hardware information,
while the right side shows software information.
❏ Test—Allows you to choose various parts of the system to test. You can also choose the
type of test and testing mode.
❏ Status—Displays the status of each test in progress. You can cancel testing by clicking
the Cancel Testing button.
❏ Log—Displays a log of tests for each device.
❏ Error—Displays any errors that occurred during device testing. The window lists the
device being tested, the type and number of errors, and the error code.
■ Help—Contents, How to use Help, About
2.3.4 Running Diagnostic Tests in Diagnostics for Windows

To run diagnostic tests:
1. Click Start > HP Information Center > Diagnostics for Windows.
Alternately, you can access Diagnostics for Windows via the control panel.
The screen displays the overview of the computer hardware and software. Five tabs are
displayed below the row of icons: Overview, Test, Status, Log, and Error.
2. Click the Test tab, or click Tab at the top of the screen and select Test.
3. Select one of the following options:
❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if
Unattended Mode is selected.
❏ Complete Test—Runs maximum testing of each device. The user can select Interactive
Mode or Unattended Mode.
❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the
device in the list, then select the check box beside each test. When selected, a red check
mark is displayed in the box. Some tests selected may require user intervention.
✎ Toadministrator,
test all subsystems, you must log in as the administrator. If you do not log in as the
you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
boxes that cannot be checked.

4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software
will prompt you for input during tests that require it. Some tests require interaction and will
display errors or halt testing if selected in conjunction with Unattended Mode.
❏ Interactive Mode provides maximum control over the testing process. You determine
whether the test passed or failed and may be prompted to insert or remove devices.
❏ Unattended Mode does not display prompts. If errors are found, they are displayed when
testing is complete.
5. Click the Begin Testing button at the bottom of the window. Test Status is displayed,
showing the progress and result of each test. For more details on the tests run, click the Log
tab or click Tab at the top of the screen and select Log.
6. To view a test report, select one of three tabs:
❏ Status—Summarizes the tests run, passed, and failed during the current testing session.
❏ Log—Lists tests run on the system, the numbers of times each test has run, the number
of errors found on each test, and the total run time of each test.
❏ Error—Lists all errors found on the computer with their error codes.
7. To save a test report:
❏ Select the Log tab Save button to save a Log tab report.
❏ Select the Error tab Save button to save an Error tab report.
8. To print a test report:
❏ If the report is on the Log tab, select File > Save As, then print the file from the selected
folder.
❏ If the report is on the Error tab, select the Error tab Print button.
9. If errors are found, click the Error tab to display more detailed information and
recommended actions.
10. Click Print or save the error information for future reference.
11. To exit Diagnostics for Windows, click File > Exit.
2.4 Configuration Record

The Configuration Record utility is a windows-based information-gathering tool that gathers
critical hardware and software information from various computer subsystems. The information
includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory,
graphics, operating system version number, operating system parameters, and the operating
system startup files to give a complete view of the computer. Configuration Record provides a
means for automatically identifying and comparing configuration changes, and has the ability to
maintain a configuration history. The information can be saved as a history of multiple sessions.
This utility allows the resolution of problems without taking the computer offline and assists in
maximizing the computer availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process by enabling quick and easy
identification of system configurations.
The utility displays it findings in a Now.log file. If the original Base.log file is present in the
cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with
the differences between the two highlighted in the color red.

2.4.1 Installing Configuration Record

The Configuration Record is part of Diagnostics for Windows and is automatically installed at
the same time as Diagnostics for Windows.
2.4.2 Running Configuration Record

To run this program:
1. Click Start > HP Information Center > Configuration Record.
Alternately, you can access Diagnostics for Windows via the control panel.
✎ The Configuration Record utility has two view options: Show Changed Items Only and Show
All. The default view is Show Changed Items Only, therefore all the text is displayed in the
color red since it shows only the differences. Switching to Show All displays the complete,
comprehensive view of the system.
2. The default view is Show Changed Items Only. To view all the information gathered by
Configuration Record, click View at the top of the window and select Show All, or click the
Show All Items icon.
3. To save the information in the left or right window, select File > Save Window File and then
select Left Window File or Right Window File.
✎ Saving the configuration of the computer periodically allows the user to keep a history of the
configuration. This history may be useful to you in the future if the system ever encounters a
problem that needs debugging.
4. To exit Configuration Record, click File, then click Exit.


3
Desktop Management
HP Client Management Solutions provides standards-based solutions for managing and

controlling desktops, workstations, and notebook PCs in a networked environment.
The key capabilities and features of desktop management are:
■ Initial configuration and deployment
■ Remote system installation
■ Software updating and management
■ ROM flash
■ Asset tracking and security
■ Fault notification and recovery
✎ Support for specific features described in this guide may vary by model or software version.
3.1 Initial Configuration and Deployment
HP computers come with a preinstalled system software image. After a brief software
“unbundling” process, the computer is ready to be used.
A customized software image may be deployed by:
■ Installing additional software applications after unbundling the preinstalled software image.
■ Using software deployment tools, such as Altiris Deployment Solution, to replace the
preinstalled software with a customized software image.
■ Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends on your information technology environment and
processes. The PC Deployment section of the Solutions and Services Web site
(http://whp-sp-orig.extweb.hp.com/country/us/en/solutions.html provides information to help
you select the best deployment method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with
recovery of system software, configuration management and troubleshooting, and power
management.

Desktop Management
3.2 Remote System Installation

Remote System Installation allows you to start and set up your system using the software and
configuration information located on a network server by initiating the Preboot Execution
Environment (PXE). The Remote System Installation feature is usually used as a system setup
and configuration tool, and can be used for the following tasks:
■ Formatting a hard drive.
■ Deploying a software image on one or more new PCs.
■ Remotely updating the system BIOS in flash ROM. See Section 3.3.7, “Remote ROM
Flash.”
■ Configuring the system BIOS settings.
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot
message appears in the lower-right corner of the HP logo screen. Follow the instructions on the
screen to continue the process. The default boot order is a BIOS configuration setting that can be
changed to always attempt to PXE boot.
HP and Altiris have partnered to provide tools designed to make the task of corporate PC
deployment and management easier and less time-consuming, ultimately lowering the total cost
of ownership and making HP PCs the most manageable client PCs in the enterprise environment.
3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops and
workstations—HP Client Manager Software, Altiris Client Management Solutions, System
Software Manager; Proactive Change Notification; and Subscriber's Choice.
3.3.1 HP Client Manager Software

HP Client Manager Software (HP CMS) assists HP customers in managing the hardware aspects
of their client computers with features that include:
■ Detailed views of hardware inventory for asset management
■ PC health check monitoring and diagnostics
■ Proactive notification of changes in the hardware environment
■ Web-accessible reporting of business critical details such as machines with thermal
warnings, memory alerts, and more
■ Remote updating of system software such as device drivers and ROM BIOS
■ Remote changing of boot order
For more information on the HP Client Manager, visit
http://h18000.www1.hp.com/im/client_mgr.html.

Desktop Management
3.3.2 Altiris Client Management Solutions

HP and Altiris have partnered to provide comprehensive, tightly integrated systems management
solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the
foundation for additional Altiris Client Management Solutions that address:
■ Inventory and Asset Management
❏ SW license compliance
❏ PC tracking and reporting
❏ Lease contract, fixing asset tracking
■ Deployment and Migration
❏ Windows XP Professional migration
❏ System deployment
❏ Personality migrations
■ Help Desk and Problem Resolution
❏ Managing help desk tickets
❏ Remote troubleshooting
❏ Remote problem resolution
❏ Client disaster recovery
■ Software and Operations Management
❏ Ongoing desktop management
❏ HP system SW deployment
❏ Application self-healing
For more information and details on how to download a fully-functional 30-day evaluation
version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy.
On selected desktop and notebook models, an Altiris management agent is included as part of the
factory loaded image. This agent enables communication with the Altiris development Solution
which can be used to complete new hardware deployment or personality migration to a new OS
using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution
capabilities. When used in conjunction with System Software Manager (Section 3.3.3), or HP
Client Manager Software, administrators can also update ROM BIOS and device driver software
from a central console.
For more information, visit http://h18000.www1.hp.com/im/index.html.
3.3.3 System Software Manager

System Software Manager (SSM) is a utility that lets you update system-level software on
multiple systems simultaneously. When executed on a PC client system, SSM detects both
hardware and software versions, then updates the appropriate software from a central repository,
also known as a file store. Driver versions that are supported by SSM are denoted with a special
icon on the driver download Web site and on the Support Software CD. To download the utility
or to obtain more information on SSM, visit
http://www.hp.com/go/ssm.

Desktop Management
3.3.4 Proactive Change Notification (PCN)

The Proactive Change Notification program uses the Subscriber's Choice Web site in order to
proactively and automatically:
■ Send you Proactive Change Notification (PCN) e-mails informing you of hardware and
software changes to most commercial computers and servers, up to 60 days in advance.
■ Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes,
Security Bulletins, and Driver alerts for most commercial computers and servers.
You create your own profile to ensure that you only receive the information relevant to a specific
IT environment. To learn more about the Proactive Change Notification program and create a
custom profile, visit http://h30046.www3.hp.com/subhub.php?jumpid=go/pcn.
3.3.5 Subscriber’s Choice

Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply
you with personalized product tips, feature articles, and/or driver and support
alerts/notifications. Subscriber’s Choice Driver and Support Alerts/Notifications will deliver
e-mails notifying you that the information you subscribed to in your profile is available for
review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit
http://h30046.www3.hp.com/subhub.php.
3.3.6 ROM Flash

The computer comes with a reprogrammable flash ROM (read only memory). By establishing a
setup password in Computer Setup (F10) Utility, you can protect the ROM from being
unintentionally updated or overwritten. This is important to ensure the operating integrity of the
computer. Should you need or want to upgrade your ROM, you may:
■ Order an upgraded ROMPaq™ diskette from HP.
■ Download the latest ROMPaq images the HP driver and support page,
http://www.hp.com/support/files.
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set
the setup password on one or more PCs simultaneously. For more information, visit
http://www.hp.com/go/ssm.
3.3.7 Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP
computers directly from the centralized network management console. Enabling the system
administrator to perform this task remotely, on multiple computers and personal computers,
results in a consistent deployment of and greater control over HP PC ROM images over the
network. It also results in greater productivity and lower total cost of ownership.
✎ The computer must be powered on, or turned on through Remote Wakeup, to take advantage of
Remote ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or
System Software Manager at http://h18000.www1.hp.com/im/prodinfo.html.

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3.3.8 HPQFlash
The HPQFlash utility is used to locally update or restore the system ROM on individual PCs
through a Windows operating system.
For more information on HPQFlash, visit http://www.hp.com/support/files and enter the name
of the computer when prompted.
3.3.9 FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash
failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is
a flash-protected section of the ROM that checks for a valid system ROM flash when power to
the system is turned on.
■ If the system ROM is valid, the system starts normally.
■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides
enough support to start the system from a ROMPaq diskette, which will program the system
ROM with a valid image.
✎ Some models also support recovery from a ROMPaq CD. ISO ROMPaq images are included
with selected models in the downloadable ROM softpaqs.
When the boot block detects an invalid system ROM, the System Power LED blinks RED 8
times, one every second, followed by a 2-second pause. Also 8 simultaneous beeps will be heard.
A Boot Block recovery mode message is displayed on the screen (some models).
To recover the system after it enters Boot Block recovery mode, complete the following steps:
1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD
and turn off the power.
2. Insert a ROMPaq diskette into the diskette drive or, if permitted on this computer, a ROMPaq
CD into the CD drive.
3. Turn on the computer.
If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and
restart the computer.
If a setup password has been established, the Caps Lock light will turn on and you will be
prompted to enter the password.
4. Enter the setup password.
If the system successfully starts from the diskette and successfully reprograms the ROM,
then the three keyboard lights will turn on. A rising tone series of beeps also signals
successful completion.
5. Remove the diskette or CD and turn the power off.
6. Turn the power on again to restart the computer.

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The following table lists the various keyboard light combinations used by the Boot Block ROM
(when a PS/2 keyboard is attached to the computer), and explains the meaning and action
associated with each combination.
Keyboard Light Combinations Used by Boot Block ROM

Failsafe Boot Keyboard Keyboard
Block Mode LED Color LED Activity State/Message
Num Lock Green On ROMPaq diskette or ROMPaq CD not
present, is bad, or drive not ready.
Caps Lock Green On Enter password.
Num, Caps, Green Blink on in Keyboard locked in network mode.
Scroll Lock sequence,
one-at-a-time—
N, C, SL
Num, Caps, Green On Boot Block ROM Flash successful. Turn
Scroll Lock power off, then on to reboot.
✎ Diagnostic lights do not flash on USB keyboards.
3.3.10 Replicating the Setup

The following procedures give an administrator the ability to easily copy one setup configuration
to other computers of the same model. This allows for faster, more consistent configuration of
multiple computers.
✎ Both procedures require a diskette drive or a supported USB flash media device, such as an HP
Drive Key.
Copying to Single Computer
Ä CAUTION: A setup configuration is model-specific. File system corruption may result if source and target
computers are not the same model. For example, do not copy the setup configuration from a dc7100
Ultra-Slim Desktop to a dx6100 Slim Tower.
1. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click
Start > Shut Down > Shut Down.
2. If you are using a USB flash media device, insert it now.
5. If you are using a a diskette, insert it now.

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6. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.
7. Turn off the computer to be configured and insert the configuration diskette or USB flash
media device.
8. Turn on the computer to be configured.
10. Click File > Replicated Setup > Restore from Removable Media, and follow the
instructions on the screen.
11. Restart the computer when the configuration is complete.
Copying to Multiple Computers
Ä CAUTION: A setup configuration is model-specific. File system corruption may result if source and target
computers are not the same model. For example, do not copy the setup configuration from a dc7100
Ultra-Slim Desktop to a dx6100 Slim Tower.
This method takes a little longer to prepare the configuration diskette or USB flash media device,
but copying the configuration to target computers is significantly faster.
✎ AIf Windows
bootable diskette is required for this procedure or to create a bootable USB flash media device.
XP is not available to use to create a bootable diskette, use the method for copying to
a single computer instead (see “Copying to Single Computer” on page 6).
1. Create a bootable diskette or USB flash media device. See “Supported USB Flash Media
Device” on page 8 or “Unsupported USB Flash Media Device” on page 10.
Ä CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in
the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted
from a USB flash media device. Otherwise, a bootable diskette must be used.
2. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click
Start > Shut Down > Shut Down.
3. If you are using a USB flash media device, insert it now.
6. If you are using a a diskette, insert it now.

7. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.

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8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration
diskette or USB flash media device. To obtain this utility, go to
http://welcome.hp.com/support/files and enter the model number of the computer.
9. On the configuration diskette or USB flash media device, create an autoexec.bat file
containing the following command:
repset.exe
10. Turn off the computer to be configured. Insert the configuration diskette or USB flash media
device and turn the computer on. The configuration utility will run automatically.
11. Restart the computer when the configuration is complete.
Creating a Bootable Device
Supported USB Flash Media Device

Supported devices, such as an HP Drive Key or a DiskOnKey, have a preinstalled image to
simplify the process of making them bootable. If the USB flash media device being used does not
have this image, use the procedure later in this section (see “Unsupported USB Flash Media
Device” on page 10).
To create a bootable USB flash media device, you must have:

■ One of the following systems:
❏ HP Compaq Business Desktop dc7100 series
❏ HP Compaq Business Desktop dx6100 series
❏ HP Compaq Business Desktop d530 Series - Ultra-Slim Desktop, Small Form Factor, or
Convertible Minitower
❏ Compaq Evo D510 Ultra-slim Desktop
❏ Compaq Evo D510 Convertible Minitower/Small Form Factor
Depending on the individual BIOS, future systems may also support booting to a USB flash
media device.
Ä CAUTION: If you are using a computer other than one named above, make sure the default boot order
in the Computer Setup (F10) Utility lists the USB device before the hard drive.
■ One of the following storage modules:

❏ 16MB HP Drive Key
❏ 32MB DiskOnKey
❏ 64MB DiskOnKey
❏ 128MB DiskOnKey

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❏ 256MB DiskOnKey
■ A bootable DOS diskette with the FDISK and SYS programs. If SYS is not available,
FORMAT may be used, but all existing files on the USB flash media device will be lost.
1. Turn off the computer.
2. Insert the USB flash media device into one of the computer's USB ports and remove all other
USB storage devices except USB diskette drives.
3. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM
into a diskette drive and turn on the computer to boot to the DOS diskette.
4. Run FDISK from the A:\ prompt by typing FDISK and pressing Enter. If prompted, click Yes
(Y) to enable large disk support.
5. Enter Choice [5] to display the drives in the system. The USB flash media device will be the
drive that closely matches the size of one of the drives listed. It will usually be the last drive
in the list. Note the letter of the drive.
USB flash media device drive: __________
Ä CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can occur.
Check all USB ports for additional storage devices. If any are found, remove them, reboot the computer,
and proceed from step 4. If none are found, either the system does not support the USB flash media
device or the USB flash media device is defective. DO NOT proceed in attempting to make the USB flash
media device bootable.
6. Exit FDISK by pressing the Esc key to return to the A:\ prompt.
7. If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9.
8. At the A:\ prompt, enter SYS x: where x represents the drive letter noted above.
Ä CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
After the system files have been transferred, SYS will return to the A:\ prompt. Go to
step 13.
9. Copy any files you want to keep from your USB flash media device to a temporary directory
on another drive (for example, the system's internal hard drive).
10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before.
Ä CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
FORMAT will display one or more warnings and ask you each time whether you want to
proceed. Enter Y each time. FORMAT will format the USB flash media device, add the
system files, and ask for a Volume Label.
11. Press Enter for no label or enter one if desired.
12. Copy any files you saved in step 9 back to your USB flash media device.
13. Remove the diskette and reboot the computer. The computer will boot to the USB flash
media device as drive C.

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✎ The default boot order varies from computer to computer, and it can be changed in the Computer
Setup (F10) Utility.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to “Copying to Multiple Computers” on page 7.
Unsupported USB Flash Media Device
To create a bootable USB flash media device, you must have:

■ One of the following systems:
❏ HP Compaq Business Desktop dc7100 series
❏ HP Compaq Business Desktop dx6100 series
❏ HP Compaq Business Desktop d530 Series—Ultra-Slim Desktop, Small Form Factor, or
Convertible Minitower
❏ Compaq Evo D510 Ultra-Slim Desktop
❏ Compaq Evo D510 Convertible Minitower/Small Form Factor
Depending on the individual BIOS, future systems may also support booting to a USB flash
media device.
Ä CAUTION: If you are using a computer other than one named above, make sure the default boot order
in the Computer Setup (F10) Utility lists the USB device before the hard drive.
■ A bootable DOS diskette with the FDISK and SYS programs. If SYS is not available,
FORMAT may be used, but all existing files on the USB flash media device will be lost.
1. If there are any PCI cards in the system that have SCSI, ATA RAID or SATA drives attached,
turn off the computer and unplug the power cord.
Ä CAUTION: The power cord MUST be unplugged.
2. Open the computer and remove the PCI cards.

3. Insert the USB flash media device into one of the computer's USB ports and remove all other
USB storage devices except USB diskette drives. Close the computer cover.
4. Plug in the power cord and turn on the computer.

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6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When
disabling the SATA controller, note the IRQ to which the controller is assigned. You will
need to reassign the IRQ later. Exit setup, confirming the changes.
SATA IRQ: __________
7. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM
into a diskette drive and turn on the computer to boot to the DOS diskette.
8. Run FDISK and delete any existing partitions on the USB flash media device. Create a new
partition and mark it active. Exit FDISK by pressing the Esc key.
9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to
reboot to the DOS diskette.
10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash
media device, add the system files, and ask for a Volume Label.
11. Press Enter for no label or enter one if desired.
12. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI
cards that were previously removed. Close the computer cover.
13. Plug in the power cord, remove the diskette, and turn on the computer.
15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were
disabled in step 6. Put the SATA controller on its original IRQ.
16. Save the changes and exit. The computer will boot to the USB flash media device as drive C.
✎ The default boot order varies from computer to computer, and it can be changed in the Computer
Setup (F10) Utility. Refer to the Computer Setup Guide on the Documentation CD for
instructions.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to “Copying to Multiple Computers” on page 7.

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3.3.11 Dual-State Power Button

With Advanced Configuration and Power Interface (ACPI) enabled, the power button can
function either as an on/off switch or as a suspend button. The suspend feature does not
completely turn off power, but instead causes the computer to enter a low-power standby. This
allows you to power down quickly without closing applications and to return quickly to the same
operational state without any data loss.
To change the power button’s configuration, complete the following steps:
1. Left click on the Start Button, then select Control Panel > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select Stand by.
After configuring the power button to function as a suspend button, press the power button to put
the system in a very low power state (standby). Press the button again to bring the system out of
suspend to full power status quickly. To completely turn off all power to the system, press and
hold the power button for four seconds.
Ä CAUTION: Do not use the power button to turn off the computer unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
3.3.12 World Wide Web Site

When making the transition to new or revised operating systems, it is important to implement the
support software designed for that operating system. If you plan to run a version of Microsoft
Windows that is different from the version included with the computer, you must install
corresponding device drivers and utilities to ensure that all features are supported and
HP has made the task of locating, accessing, evaluating, and installing the latest support software
easier. You can download the software from http://www.hp.com/support. The Web site contains
the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft
Windows operating system on the HP computer.
3.3.13 Building Blocks and Partners

HP management solutions integrate with other systems management applications, and are based
on industry standards, such as:
■ Web-Based Enterprise Management (WBEM)
■ Windows Management Interface (WMI)
■ Wake on LAN Technology
■ ACPI
■ SMBIOS
■ Pre-boot Execution (PXE) support

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3.4 Asset Tracking and Security

Asset tracking features incorporated into the computer provide key asset tracking data that can be
managed using HP Insight Manager, HP Client Manager or other system management
applications. Seamless, automatic integration between asset tracking features and these products
enables you to choose the management tool that is best suited to your environment and to
leverage your investment in existing tools.
HP also offers several solutions for controlling access to valuable components and information.
ProtectTools Embedded Security, if installed, prevents unauthorized access to data and checks
system integrity and authenticates third-party users attempting system access. (Refer to HP
ProtectTools Embedded Security Guide, on the Documentation CD for more information.)
Security features such as ProtectTools, the Smart Cover Sensor and the Smart Cover Lock,
available on select models, help to prevent unauthorized access to the internal components of the
personal computer. By disabling parallel, serial, or USB ports, or by disabling removable media
boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor
alerts can be automatically forwarded to system management applications to deliver proactive
notification of tampering with a computer’s internal components.
✎ ProtectTools, the Smart Cover Sensor, and the Smart Cover Lock are available as options on
select systems.
Use the following utilities to manage security settings on your HP computer:

■ Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide
included with the computer for additional information and instructions on using the
Computer Setup Utilities.
■ Remotely, using HP Client Manager Software or System Software Manager. This software
enables the secure, consistent deployment and control of security settings from a simple
command-line utility.
Computer Setup Utilities (F10) Security Features

Feature Description
Setup Password Allows you to set and enable setup (administrator) password.
✎ If the setup password is set, it is required to change

Computer Setup options, flash the ROM, and make changes
to certain plug and play settings under Windows.
See the Troubleshooting Guide on the Documentation CD for
more information.
Power-On Password Allows you to set and enable power-on password.
See the Troubleshooting Guide on the Documentation CD for
more information.
Password Options Allows you to specify whether the password is required for
(This selection will appear only warm boot (CTRL+ALT+DEL).
if a power-on password is set.) See the Desktop Management Guide on the Documentation
CD for more information.
✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.
Support for security features may vary depending on your specific computer configuration.

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Computer Setup Utilities (F10) Security Features (Continued)

Feature Description
Pre-Boot Authorization Allows you to enable/disable the Smart Card to be used in
place of the Power-On Password.
Smart Cover Allows you to:
• Enable/disable the Cover Lock.
• Enable/disable the Cover Removal Sensor.
✎ Notify User alerts the user that the sensor has detected that
the cover has been removed. Setup Password requires that
the setup password be entered to boot the computer if the
sensor detects that the cover has been removed.
This feature is supported on select models only. See the
Desktop Management Guide on the Documentation CD for
more information.
Embedded Security Allows you to:
• Enable/disable the Embedded Security device.
• Reset the device to Factory Settings.
This feature is supported on select models only.
See HP ProtectTools Embedded Security Guide, on the
Documentation CD for more information.
Device Security Enables/disables serial ports, parallel port, front USB ports,
system audio, network controllers (some models), MultiBay
devices (some models), and SCSI controllers (some models).
Network Service Boot Enables/disables the computer’s ability to boot from an
operating system installed on a network server. (Feature
available on NIC models only; the network controller must
reside on the PCI bus or be embedded on the system board.)
System IDs Allows you to set:
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
See the Desktop Management Guide on the

Documentation CD for more information.
• Chassis serial number or Universal Unique Identifier
(UUID) number. The UUID can only be updated if the
current chassis serial number is invalid. (These ID numbers
are normally set in the factory and are used to uniquely
identify the system.)
Keyboard locale setting (for example, English or German) for
System ID entry.

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Feature Description
DriveLock Allows you to assign or modify a master or user password for
MultiBay hard drives (not supported on SCSI hard drives).
When this feature is enabled, the user is prompted to provide
one of the DriveLock passwords during POST. If neither is
successfully entered, the hard drive will remain inaccessible
until one of the passwords is successfully provided during a
subsequent cold-boot sequence.
✎ This selection will only appear when at least one MultiBay

drive that supports the DriveLock feature is attached to the
system.
See the Desktop Management Guide on the Documentation
CD for more information.
Master Boot Record Security Allows you to enable or disable Master Boot Record (MBR)
Security.
When enabled, the BIOS rejects all requests to write to the
MBR on the current bootable disk. Each time the computer is
powered on or rebooted, the BIOS compares the MBR of the
current bootable disk to the previously-saved MBR. If changes
are detected, you are given the option of saving the MBR on
the current bootable disk, restoring the previously-saved MBR,
or disabling MBR Security. You must know the setup password,
if one is set.
✎ Disable MBR Security before intentionally changing the

formatting or partitioning of the current bootable disk.
Several disk utilities (such as FDISK and FORMAT) attempt
to update the MBR.
If MBR Security is enabled and disk accesses are being
serviced by the BIOS, write requests to the MBR are
rejected, causing the utilities to report errors.
If MBR Security is enabled and disk accesses are being
serviced by the operating system, any MBR change will be
detected by the BIOS during the next reboot, and an MBR
Security warning message will be displayed.

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Feature Description
Save Master Boot Record Saves a backup copy of the Master Boot Record of the current
bootable disk.
Only appears if MBR Security is enabled.
Restore Master Boot Record Restores the backup Master Boot Record to the current
bootable disk.
✎ Only appears if all of the following conditions are true:

• MBR Security is enabled.
• A backup copy of the MBR has been previously saved.
• The current bootable disk is the same disk from which the
backup copy of the MBR was saved.
Ä CAUTION: Restoring a previously saved MBR after a disk

utility or the operating system has modified the MBR may
cause the data on the disk to become inaccessible. Only
restore a previously saved MBR if you are confident that the
current bootable disk’s MBR has been corrupted or infected
with a virus.
Mechanical Security Features

Feature Purpose How It Is Established
Memory Change Alerts Detects when memory modules For information on enabling
have been added, moved, or Memory Change Alerts, refer
removed; notifies user and to the online Desktop
system administrator. Management Guide on the
Documentation CD.
Cable Lock Provision Inhibits access to the interior of Install a cable lock to secure
the computer to prevent the computer to a fixed
unwanted configuration object.
changes or component
removal. Can also be used to
secure the computer to a fixed
object to prevent theft.
Security Loop Provision Inhibits access to the interior of Install a lock in the security
the computer to prevent loop to prevent unwanted
unwanted configuration configuration changes or
changes or component component removal.
removal.

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3.4.1 Password Security

The power-on password prevents unauthorized use of the computer by requiring entry of a
password to access applications or data each time the computer is turned on or restarted. The
setup password specifically prevents unauthorized access to Computer Setup, and can also be
used as an override to the power-on password. That is, when prompted for the power-on
password, entering the setup password instead will allow access to the computer.
A network-wide setup password can be established to enable the system administrator to log in to
all network systems to perform maintenance without having to know the power-on password,
even if one has been established.
3.4.2 Establishing a Setup Password Using Computer Setup

If the system is equipped with an embedded security device, refer to HP ProtectTools Embedded
Security Guide, on the Documentation CD. Establishing a setup password through Computer
Setup prevents reconfiguration of the computer (use of the Computer Setup (F10) utility) until
the password is entered.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
3. Select Security, then select Setup Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
3.4.3 Establishing a Power-On Password Using Computer Setup

Establishing a power-on password through Computer Setup prevents access to the computer
when power is turned on, unless the password is entered. When a power-on password is set,
Computer Setup presents Password Options under the Security menu. Password options include
Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the
password must also be entered each time the computer is rebooted.
3. Select Security, then Power-On Password and follow the instructions on the screen.

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Entering a Power-On Password

To enter a power-on password, complete the following steps:
2. When the key icon appears on the monitor, type your current password, then press Enter.
✎ Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.
Entering a Setup Password

Security Guide, on the Documentation CD.
If a setup password has been established on the computer, you will be prompted to enter it each
time you run Computer Setup.
3. When the key icon appears on the monitor, type the setup password, then press Enter.
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.
Changing a Power-On or Setup Password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart
the Computer.
2. To change the Power-On password, go to step 3.
To change the Setup password, as soon as the computer is turned on, press and hold the F10
key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.

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3. When the key icon appears, type the current password, a slash (/) or alternate delimiter
character, the new password, another slash (/) or alternate delimiter character, and the new
password again as shown:
current password/new password/new password
4. Press Enter.
5. The new password takes effect the next time you turn on the computer.
✎ Refer to “National Keyboard Delimiter Characters” for information about the alternate delimiter
characters. The power-on password and setup password may also be changed using the Security
options in Computer Setup.
Deleting a Power-On or Setup Password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart
the Computer.
2. To delete the Power-On password, go to step 3.
To delete the Setup password, as soon as the computer is turned on, press and hold the F10
key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
3. When the key icon appears, type the current password followed by a slash (/) or alternate
delimiter character as shown:
current password/
4. Press Enter.
✎ Refer to “National Keyboard Delimiter Characters” on page 20 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed
using the Security options in Computer Setup.

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National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you
use for changing or deleting your password depend on the keyboard that came with your
computer.
National Keyboard Delimiter Characters

Arabic / Greek - Russian /
Belgian = Hebrew . Slovakian -
BHCSY* - Hungarian - Spanish -
Brazilian / Italian - Swedish/Finnish /
Chinese / Japanese / Swiss -
Czech - Korean / Taiwanese /
Danish - Latin American - Thai /
French ! Norwegian - Turkish .
French Canadian é Polish - U.K. English /
German - Portuguese - U.S. English /
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing Passwords
If you forget the password, you cannot access the computer. Refer to the Troubleshooting Guide
on the Documentation CD for instructions on clearing passwords.
If the system is equiped with an embedded security device, refer to HP ProtectTools Embedded
3.4.4 DriveLock
DriveLock is an industry-standard security feature that prevents unauthorized access to the data
on specific hard drives. DriveLock has been implemented as an extension to Computer Setup. It
is only available on certain systems and only when DriveLock-capable hard drives are detected.
DriveLock is intended for HP customers for whom data security is the paramount concern. For
such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential
when compared with the damage that could result from unauthorized access to its contents. In
order to balance this level of security with the practical need to accommodate a forgotten
password, the HP implementation of DriveLock employs a two-password security scheme. One
password is intended to be set and used by a system administrator while the other is typically set
and used by the end-user. There is no “back-door” that can be used to unlock the drive if both
passwords are lost. Therefore, DriveLock is most safely used when the data contained on the
hard drive is replicated on a corporate information system or is regularly backed up.
In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For
users who do not fit the previously defined customer profile, this may be an unacceptable risk.
For users who do fit the customer profile, it may be a tolerable risk given the nature of the data
stored on the hard drive.

Desktop Management
Using DriveLock
The DriveLock option appears under the Security menu in Computer Setup. The user is
presented with options to set the master password or to enable DriveLock. A user password must
be provided in order to enable DriveLock. Since the initial configuration of DriveLock is
typically performed by a system administrator, a master password should be set first. HP
encourages system administrators to set a master password whether they plan to enable
DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock
settings if the drive is locked in the future. Once the master password is set, the system
administrator may enable DriveLock or choose to keep it disabled.
If a locked hard drive is present, POST will require a password to unlock the device. If a
power-on password is set and it matches the device’s user password, POST will not prompt the
user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock
password. Either the master or the user password may be used. Users will have two attempts to
enter a correct password. If neither attempt succeeds, POST will continue but the drive will
remain inaccessible.
DriveLock Applications
The most practical use of the DriveLock security feature is in a corporate environment where a
system administrator provides users with multibay hard drives for use in some computers. The
system administrator would be responsible for configuring the multibay hard drive which would
involve, among other things, setting the DriveLock master password. In the event that the user
forgets the user password or the equipment is passed on to another employee, the master
password can always be used to reset the user password and regain access to the hard drive.
HP recommends that corporate system administrators who choose to enable DriveLock also
establish a corporate policy for setting and maintaining master passwords. This should be done to
prevent a situation where an employee intentionally or unintentionally sets both DriveLock
passwords before leaving the company. In such a scenario, the hard drive would be rendered
unusable and require replacement. Likewise, by not setting a master password, system
administrators may find themselves locked out of a hard drive and unable to perform routine
checks for unauthorized software, other asset control functions, and support.
For users with less stringent security requirements, HP does not recommend enabling DriveLock.
Users in this category include personal users or users who do not maintain sensitive data on their
hard drives as a common practice. For these users, the potential loss of a hard drive resulting
from forgetting both passwords is much greater than the value of the data DriveLock has been
designed to protect. Access to Computer Setup and DriveLock can be restricted through the
Setup password. By specifying a Setup password and not giving it to end users, system
administrators are able to restrict users from enabling DriveLock.

Desktop Management
3.4.5 Smart Cover Sensor

Cover Removal Sensor, available on select models, is a combination of hardware and software
technology that can alert you when the computer cover or side panel has been removed. There are
three levels of protection, as described in the following table.
Smart Cover Sensor Protection Levels

Level Setting Description
Level 0 Disabled Smart Cover Sensor is disabled (default).
Level 1 Notify User When the computer is restarted, the screen
displays a message indicating that the
computer cover or side panel has been
removed.
Level 2 Setup Password When the computer is restarted, the screen
displays a message indicating that the
computer cover or side panel has been
removed. You must enter the setup
password to continue.
✎ These settings can be changed using Computer Setup. For more information about Computer
Setup, see the Computer Setup (F10) Utility Guide.
Setting the Smart Cover Sensor Protection Level

To set the Smart Cover Sensor protection level, complete the following steps:
3. Select Security > Smart Cover > Cover Removal Sensor, and select the desired security
level.
Smart Cover Lock

The Smart Cover Lock is a software-controllable cover lock featured on select HP computers.
This lock prevents unauthorized access to the internal components. Computers ship with the
Smart Cover Lock in the unlocked position.
Ä CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password
prevents unauthorized access to the Computer Setup utility.
✎ The Smart Cover Lock is available as an option on select systems.

Desktop Management
Locking the Smart Cover Lock

To activate and lock the Smart Cover Lock, complete the following steps:
3. Select Security > Smart Cover > Cover Lock > Lock option.
Unlocking the Smart Cover Lock

3. Select Security > Smart Cover > Cover Lock > Unlock.
Using the Smart Cover FailSafe Key

If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will
need a Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the
following circumstances:
■ Power outage
■ Startup failure
■ PC component failure (such as processor or power supply)
■ Forgotten password
Ä CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order
this key before you need one (Tamper-resistant wrench PN 166527-001 or tamper-resistant bits PN
166527-002).
To obtain the FailSafe Key, do any one of the following:

■ Contact an authorized HP reseller or service provider.
■ Call the appropriate number listed in the warranty.
For more information about using the Smart Cover FailSafe Key, consult the Hardware
Reference Guide.

Desktop Management
3.4.6 Master Boot Record Security

The Master Boot Record (MBR) contains information needed to successfully boot from a disk
and to access the data stored on the disk. Master Boot Record Security may prevent unintentional
or malicious changes to the MBR, such as those caused by some computer viruses or by the
incorrect use of certain disk utilities. It also allows you to recover the “last known good” MBR,
should changes to the MBR be detected when the system is restarted.
To enable MBR Security, complete the following steps:
3. Select Security > Master Boot Record Security > Enabled.

4. Select Security > Save Master Boot Record.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the
current bootable disk while in MS-DOS or Windows Safe Mode.
✎ Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot
prevent changes that may occur while the operating system is running.
Each time the computer is turned on or restarted, the BIOS compares the MBR of the current
bootable disk to the previously saved MBR. If changes are detected and if the current bootable
disk is the same disk from which the MBR was previously saved, the following message is
displayed:
1999—Master Boot Record has changed.
Press any key to enter Setup to configure MBR Security.
Upon entering Computer Setup, you must
■ Save the MBR of the current bootable disk;
■ Restore the previously saved MBR; or
■ Disable the MBR Security feature.
You must know the setup password, if one exists.
If changes are detected and if the current bootable disk is not the same disk from which the MBR
was previously saved, the following message is displayed:
2000—Master Boot Record Hard Drive has changed.
■ Save the MBR of the current bootable disk; or

Desktop Management

In the unlikely event that the previously saved MBR has been corrupted, the following message is
displayed:
1998—Master Boot Record has been lost.
■ Save the MBR of the current bootable disk; or
3.4.7 Before You Partition or Format the Current Bootable Disk

Ensure that MBR Security is disabled before you change partitioning or formatting of the current
bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If
MBR Security is enabled when you change partitioning or formatting of the disk, you may
receive error messages from the disk utility or a warning from MBR Security the next time the
computer is turned on or restarted. To disable MBR Security, complete the following steps:
3. Select Security > Master Boot Record Security > Disabled.

3.4.8 Cable Lock Provision

The rear panel of the computer accommodates a cable lock so that the computer can be
physically secured to a work area.
For illustrated instructions, please see the Removal and Replacement Chapter for the specific
chassis.
3.4.9 Fingerprint Identification Technology

Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens
network security, simplifies the login process, and reduces the costs associated with managing
corporate networks. Affordably priced, it is not just for high-tech, high-security organizations
anymore.
✎ Support for Fingerprint Identification Technology varies by model.

For more information, visit http://h18004.www1.hp.com/products/security.

Desktop Management
3.5 Fault Notification and Recovery

Fault Notification and Recovery features combine innovative hardware and software technology
to prevent the loss of critical data and minimize unplanned downtime.
If the computer is connected to a network managed by HP Client Manager, the computer sends a
fault notice to the network management application. With HP Client Manager Software, you can
also remotely schedule diagnostics to automatically run on all managed PCs and create a
summary report of failed tests.
3.5.1 Drive Protection System

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in
select HP computers. DPS is designed to help diagnose problems that might result in
unwarranted hard drive replacement.
When HP computers are built, each installed hard drive is tested using DPS, and a permanent
record of key information is written onto the drive. Each time DPS is run, test results are written
to the hard drive. Your service provider can use this information to help diagnose conditions that
caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using
DPS.
3.5.2 Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the computer is hit
with an unpredictable power surge. This power supply is rated to withstand a power surge of up
to 2000 volts without incurring any system downtime or data loss.
3.5.3 Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the
computer. This feature displays a warning message when the normal range is exceeded, which
gives you time to take action before internal components are damaged or data is lost.

Serial and Parallel ATA Drive Guidelines and Features
4
Serial and Parallel ATA Drive Guidelines and
Features
✎ Serial ATA = SATA

Parallel ATA = PATA
HP does not support the use of PATA (IDE) hard drives when SATA hard drives are installed on
the computer.
4.1 SATA and PATA Device Information
Characteristic SATA PATA

Number of pins/conductors in data cable 7/7 40/80
Number of pins in power cable 15 4
Maximum data cable length 39.37 in (100 cm) 18 in (45.7 cm)
Data interface voltage differential 600 mV 5V
Drive motor voltages 3.3 V, 12 V 5 V, 12 V
Jumpers for configuring drive N/A Required
Data transfer rate 150 MB/s up to 100 MB/s
SATA connectors on the system board are color coded to make identification easier.
SATA Identification Color

Primary channel, device 0 Dark blue
Primary channel, device 1 Light Blue
Secondary channel, device 0 White
Secondary channel, device 1 Orange

4.2 ATA Cables

4.2.1 SATA Data Cable
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As
shown in the table, each cable has 3 grounds, and 4 transmit/receive pins.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.
Pin Number Usage Device Plug Host Plug

P1 Ground Ground Ground
P2* A+ Transmit data Receive data
P3* A- Transmit data Receive data
P5** B- Receive data Transmit data
P6** B+ Receive data Transmit data
*P2 and P3 differential signal pair
**P5 and P6 differential signal pair
4.2.2 SATA Power Cable
Pin Usage Notes Pin Usage Notes

P1 V3.3 3.3 V power P9 V5 5 V power
P2 V3.3 3.3 V power P10 Ground
P3 V3.3 3.3 V power P11 Reserved
P4 Ground P12 Ground
P5 Ground P13 V 12 12 V power
P6 Ground P14 V12 12 V power
P7 V5 5 V power P15 V12 12 V power
P8 V5 5 V power

4.2.3 PATA Data Cable
Pin Signal Pin Signal Pin Signal

1 Reset 15 DD1 29 DMAK
2 Ground 16 DD14 30 Ground
3 DD7 17 DD0 31 INTRQ
4 DD8 18 DD15 32 IOCS16
5 DD6 19 Ground 33 DA1
6 DD9 20 (Key) 34 PDIAG (cable detect)
7 DD5 21 DMARQ 35 DA0
9 DD4 23 DIOW 37 CS1FX
10 DD11 24 Ground 38 CS3FX
11 DD3 25 DIOR 39 DASP
12 DD12 26 Ground 40 Ground
13 DD2 27 IORDY
14 DD13 28 CSEL
4.2.4 PATA Power Cable
Pin Usage
1 +12 V
2 Ground
3 Ground
4 +5 V

4.2.5 PATA Cable Layout

The faces of industry-standard cable connectors are color-coded for easy recognition:
■ System board connector = blue face
■ Device 0 connector = black face
■ Device 1 connector = gray face
✎ The color code of an industry-standard cable is applicable only if the drive’s jumper is in the
cable-select position.
Single-Drive Cable
System Device 0
Board
Blue Black
Face Face
Two-Drive Cable
System Device 1 Device 0

Board
Blue Gray Black

Face Face Face
On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system
board connector and the Drive/Device 1 connector is always the closest to the system board
connector.
✎ Some cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of
“Device 1”.

4.3 PATA Drive Installation Guidelines

Most computer system boards have two or fewer Parallel ATA (PATA) channels with a dedicated
connector for each channel. When two channels are present, one is designated as the Primary and
the other as the Secondary Channel.
Each of the two channels can have up to two devices attached to it. All drives are connected to a
channel using an industry-standard 80-conductor cable.
✎ The industry standard 1.44 MB diskette drive has its own separate channel and is not included as
a part of the maximum four drives.
HP does not support the use of PATA (IDE) hard drives when SATA hard drives are installed on
the computer.
Each drive attached to a channel must have a drive designation. If a drive is attached to the
Device 0 cable position and its cable-select jumper is present, the drive is designated as Device 0.
Similarly, if a drive is attached to the Device 1 cable position and its cable-select jumper is
present, the drive is designated as Device 1.
For optimal performance of a computer system, all drives need to be attached to the PATA
channel(s) in a specified sequence. This sequence is determined by the device class of the drives
and by specific attach sequence rules.
4.3.1 PATA Device Classes

In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four
different classes based upon the bandwidth demands they place on an ATA channel. The most
demanding devices are in Class 1 and the least demanding are in Class 4.
Class 1 Class 2 Class 3 Class 4

Hard High Speed Optical Storage Magnetic
Drives Optical Drives Drives Storage Drives
ATA-100 DVD R/W CD-ROM LS-120
ATA-66 DVD-CD R/W CD-ROM Tape
ATA-33 Zip
General Attach Guidelines

■ The lower the device class number, the faster the device and the more bandwidth required.
■ Drives installed in the Device 0 positions on both the primary and secondary channels
receive the greatest possible bandwidth.
■ The bootable ATA hard drive should always be installed on the primary channel in the
Device 0 position.

4.3.2 PATA Attach Sequence Rules by Class Priority

Drives should be attached in the sequence shown for optimum performance starting at
position 1.
4 1
3 2
Primary 4 1
Channel*
Secondary 3 2
Channel
Device 1 Device 0
*If there are three or more devices, two or more of which are hard drives, two hard drives should
be attached to the primary channel first before following the General Attach Sequence Rule.
The attach sequence rule may also be stated in table format:
General Attach Sequence Rule*

Sequence Description
1 The lowest class drive—bootable hard drive recommended.
2 If only two drives, the last drive goes here; otherwise the lowest class of the
remaining drives.
3 If only three drives, attach the final drive here. If a fourth drive exists, attach the
lowest class drive here.
4 If there is a fourth drive, attach the final drive here—the drive with the highest
class number of all devices.
be attached to the primary controller first before following the General Attach Sequence Rule.
✎ Cable lengths may restrict drive usage.

The rules allow for:
■ Keeping the hard drive on a separate channel to maximize drive performance until a fourth
device is added.
■ Keeping the hard drives and removable media drives on separate channels to maximize
compatibility.
■ Keeping the hard drive and the writable optical drive on separate channels to maximize
optical drive reliability.

4.3.3 PATA Attach Sequence Worksheet

Use the worksheet below for obtaining optimum system performance when setting up a computer
with multiple drives. Use the General Attach Sequence Rule to determine the best drive
installation sequence.
Attach Sequence Worksheet

Position Channel Device
Device Name Device Class Number Name Number
Two examples of how to use the worksheet are:

■ Three-device installation
■ Four-device installation

Example 1: Three-Device Installation Sample

A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using
the Device Class Table in Section 4.3.1, the devices may be identified as:
■ Ultra ATA-100 hard drive = Class 1
■ DVD drive = Class 2
■ CD-ROM drive = Class 3
Attach Sequence Worksheet—Three-Device Installation (Sample)

Device Position Channel Device
Device Name Class Number Name Number
Ultra ATA-100 hard drive 1 1 Primary 0
DVD drive 2 2 Secondary 0
CD-ROM drive 3 3 Secondary 1

4 1
3 2
Primary 4 1
Channel*
Secondary 3 2
Channel
Device 1 Device 0

Example 2: Four-Device Installation Sample

A system has four devices: two Ultra ATA-100 hard drives, one DVD-CDR/W drive, and a
ZIP-250 drive. Using the Device Class Table in Section 4.3.1, the devices may be reidentified as:
■ DVD-CDR/W drive = Class 2
■ ZIP-250 drive = Class 4
Attach Sequence Worksheet—Four-Device Installation (Sample)

Device Position Channel Device
Device Name Class Number Name Number
Ultra ATA-100 hard drive 1 1 Primary 0
DVD-CDR/W drive 2 2 Secondary 0
ZIP-250 drive 4 3 Secondary 1
Ultra ATA-100 hard 1 4 Primary 1
drive*
be attached to the primary channel first before following the General Attach Sequence Rule.
4 1
3 2
Primary 4 1
Channel*
Secondary 3 2
Channel
Device 1 Device 0

4.3.4 PATA Additional Drive Application Notes
■ When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33,
-66, or -100) as that being removed to retain the same level of performance.
■ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive
will become the boot drive unless the boot order is changed in Computer (F10) Setup.

4.4 ATA SMART Drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP
Personal Computers have built-in drive failure prediction that warns the user or network
administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault
prediction and failure indication parameters such as reallocated sector count, spin retry count,
and calibration retry count. If the drive determines that a failure is imminent, it generates a fault
alert.
4.5 Drive Capacities

The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that
may be properly accessed by the operating system. A single hard drive may therefore be
subdivided into a number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the
operating system may differ from that marked on the hard drive or listed in the computer
specification. Drive size calculations by drive manufacturers are bytes to the base 10 while
calculations by Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits

Maximum Size
File Controller
System Type Operating System Partition Drive
FAT 32 ATA Windows 2000/ XP 32 GB 128 PB
FAT 32 SCSI Windows 2000/ XP 32 GB 2 TB
NTFS ATA Windows NT/2000/XP 2 TB 128 PB
NTFS SCSI Windows NT/2000/XP 2 TB 2 TB

4.6 SATA BIOS
Windows 2000 and XP Windows 9x, NT, and Linux

Enhanced Mode (default BIOS Setting) Compatibility Mode (non-default BIOS Setting)
—Separate IDE controller —Combined IDE controller
• PATA Controller in Legacy Mode • PATA Controller in Legacy Mode
- Device 0 is accessible as Device 0 of - Device 0 is accessible as Device 0 of the
PATA controller’s Primary Channel combined controller’s Secondary
- Device 1 is accessible as Device 1of Channel
PATA controller’s Primary Channel - Device 1 is accessible as Device 1of the
• SATA Controller in Native Mode combined controller’s Secondary
- SATA 0 is accessible as Device 0 of Channel
SATA controller’s Primary Channel • SATA Controller in Legacy Mode
- SATA 1 is accessible as Device 0 of - SATA 0 is accessible as Device 0 of the
SATA controller’s Secondary Channel combined controller’s Primary Channel
SATA 2 is accessible as Device 1of - SATA 1 is inaccessible
SATA controller’s Primary Channel - SATA 2 is accessible as device 1 of the
- SATA 3 is accessible as Device 1 of combined controller’s Primary Channel
SATA controller’s Secondary Channel - SATA 3 is inaccessible
4.6.1 Legacy Mode

The Legacy mode is used to access devices attached to the embedded IDE controllers. Each
channel requires two fixed I/O address ranges and an IRQ for each.
■ Primary Channel
❏ Command block: 1F0h - 1F7h
❏ Control block: 3F6h
❏ IRQ: 14
■ Secondary Channel
❏ Command block: 170h - 177h
❏ Control block: 376h
❏ IRQ: 15
4.6.2 Native Mode

The native mode is used to access devices attached to add-in cards and is not supported by many
legacy operating systems. Addresses are assigned by PCI Plug-n-Play BIOS and the IRQ is
shared with multiple controllers. Base Address Registers for the Command and Control Block
are found in the PCI Configuration Space.
■ Offset 10h—Primary Command base address
■ Offset 14h—Primary Control base address
■ Offset 18h—Secondary Command base address
■ Offset 1Ch—Secondary Control base address

4.7 Mixed Devices Boot and Drive Letter Ordering
HDD Boot and Drive

SATA Emulation* Hard Drive Order Letter Ordering
Separate IDE Controller A. Integrated SATA A1. SATA 0
(default). Used with Windows B. Integrated IDE A2. SATA 2
2000 and XP.
A3. SATA 1
A4. SATA 3
B1. IDE Device 0
B2. IDE Device 1
Separate IDE Controller. Used A. Integrated IDE A1. IDE Device 0
with Windows 2000 and XP. B. Integrated SATA A2. IDE Device 1
B1. SATA 0
B2. SATA 2
B3. SATA 1
B4. SATA 3
Combined with IDE A. Integrated SATA A1. SATA 0
Controller. Used with B. Integrated IDE A2. SATA 2
Windows 9x, NT, and Linux.
B1. IDE Device 0
B2. IDE Device 1
Combined with IDE A. Integrated IDE A1. IDE Device 0
Controller. Used with B. Integrated SATA A2. IDE Device 1
Windows 9x, NT, and Linux.
B1. SATA 0
B2. SATA 2
*Refer to section 4.3.2 for PATA attach sequence rules.

Identifying the Chassis, Routine Care, and Disassembly Preparation
5
Identifying the Chassis, Routine Care, and
Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures
and precautions described in this chapter is essential for proper service.
Ä CAUTION: When the computer is plugged into an AC power source voltage is always applied to the
system board. You must disconnect the power cord from the power source before opening the computer
to prevent system board or component damage.
5.1 Chassis Designations

5.1.1 Convertible Minitower (CMT)

5.1.2 Small Form Factor (SFF)
5.1.3 Ultra-Slim Desktop (USDT)

5.2 Electrostatic Discharge Information

A sudden discharge of static electricity from your finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage
occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be
affected at all and can work perfectly throughout a normal cycle. The device may function
normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
5.2.1 Generating Static

The following table shows that:
■ Different activities generate different amounts of static electricity.
■ Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs* from plastic tube 400 V 700 V 2,000 V
Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
✎ 700 volts can degrade a product.

5.2.2 Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to
prevent damage to electric components and accessories.
■ To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.
■ Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
■ Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
■ Place items on a grounded surface before removing them from their container.
■ Always be properly grounded when touching a sensitive component or assembly.
■ Avoid contact with pins, leads, or circuitry.
■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.

5.2.3 Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:
■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the
ground cords. To provide proper ground, a strap must be worn snug against bare skin. The
ground cord must be connected and fit snugly into the banana plug connector on the
grounding mat or workstation.
■ Heel straps/Toe straps/Boot straps can be used at standing workstations and are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats,
use them on both feet with a maximum of one-megohm ± 10% resistance between the
operator and ground.
Static Shielding Protection Levels

Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
5.2.4 Grounding the Work Area

To prevent static damage at the work area, use the following precautions:
■ Cover the work surface with approved static-dissipative material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■ Use static-dissipative mats, foot straps, or air ionizers to give added protection.
■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free work areas.
■ Turn off power and input signals before inserting and removing connectors or test
equipment.
■ Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
5.2.5 Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:
■ Antistatic tape
■ Antistatic smocks, aprons, or sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Conductive foam
■ Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
■ Static-dissipative table or floor mats with hard tie to ground
■ Field service kits

■ Static awareness labels

■ Wrist straps and footwear straps providing one-megohm +/- 10% resistance
■ Material handling packages
■ Conductive plastic bags
■ Conductive plastic tubes
■ Conductive tote boxes
■ Opaque shielding bags
■ Transparent metallized shielding bags
■ Transparent shielding tubes
5.3 Operating Guidelines

To prevent overheating and to help prolong the life of the computer:
■ Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and
cold.
■ Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all
vented sides of the computer and above the monitor to permit the required airflow.
■ Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place
the keyboard, with the keyboard feet down, directly against the front of the desktop unit as
this also restricts airflow.
■ Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other
foreign matter can block the vents and limit the airflow.
■ Never operate the computer with the cover or side panel removed.
■ Do not stack computers on top of each other or place computers so near each other that they
are subject to each other’s re-circulated or preheated air.
■ If the computer is to be operated within a separate enclosure, intake and exhaust ventilation
must be provided on the enclosure, and the same operating guidelines listed above will still
apply.
■ The computer is designed to operate continuously (24x7), provided that the operating
guidelines listed above are met.
■ Install or enable power management functions of the operating system or other software,
including sleep states.
5.4 Routine Care

5.4.1 General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth
and then use the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.
5.4.2 Cleaning the Computer Case

Follow all safety precautions in Section 5.4.1 before cleaning the computer.
To clean the computer case, follow the procedures described below:
■ To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
■ For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it
with a cloth or swab dampened with clear water.
■ For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
■ After cleaning, always wipe the unit with a clean, lint-free cloth.
■ Occasionally clean the air vents on the computer. Lint and other foreign matter can block the
vents and limit the airflow.

5.4.3 Cleaning the Keyboard

Follow all safety precautions in Section 5.4.1 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Section
5.4.2.
When cleaning debris from under the keys, review all rules in Section 5.4.1 before following
these procedures:
Ä CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
■ Visible debris underneath or between the keys may be removed by vacuuming or shaking.
■ Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.
■ If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through many electronic supply outlets.
Ä CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
■ Cleaning under a key may be done with a swab moistened with isopropyl alcohol and
squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use
tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before
reassembly.
5.4.4 Cleaning the Monitor

■ Wipe the monitor screen with a clean cloth moistened with water or with a towelette
designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the
liquid may seep into the housing and damage a component. Never use solvents or flammable
liquids on the monitor.
■ To clean the monitor body follow the procedures in Section 5.4.2.
5.4.5 Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.
■ Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull
out any debris from the ball socket and wipe the ball with a clean, dry cloth before
reassembly.
■ To clean the mouse body, follow the procedures in Section 5.4.2.

5.5 Service Considerations

Listed below are some of the considerations that you should keep in mind during the disassembly
and assembly of the computer.
5.5.1 Power Supply Fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.
Ä CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off
when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
5.5.2 Tools and Software Requirements

To service the computer, you need the following:
■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)
■ Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
■ Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
■ Phillips #0 screwdriver
■ Phillips #2 screwdriver
■ Diagnostics software
■ Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or
Compaq tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002)
5.5.3 Screws
The screws used in the computer are not interchangeable. They may have standard or metric
threads and may be of different lengths. If an incorrect screw is used during the reassembly
process, it can damage the unit. HP strongly recommends that all screws removed during
disassembly be kept with the part that was removed, then returned to their proper locations.
✎ Metric screws have a black finish.

U.S. screws have a silver finish.
✎ As each subassembly is removed from the computer, it should be placed away from the work
area to prevent damage.

5.5.4 Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during
insertion or removal from the connector. Handle cables by the connector whenever possible. In
all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way
that they cannot be caught or snagged by parts being removed or replaced.
Ä CAUTION: When servicing this computer, ensure that cables are placed in their proper location during
the reassembly process. Improper cable placement can damage the computer.
5.5.5 Hard Drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration.
This applies to failed drives as well as replacement spares.
■ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
■ Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
■ Avoid dropping drives from any height onto any surface.
■ If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard
drive while the computer is on or in standby mode.
■ Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Section 5.2, “Electrostatic Discharge Information.”
■ Do not use excessive force when inserting a drive.
■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.
5.5.6 Lithium Coin Cell Battery

The battery that comes with the computer provides power to the real-time clock and has a
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
Å WARNING: This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC).
Ä CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste.


Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis
6
Removal and Replacement Procedures -
Convertible Minitower (CMT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper
service. After completing all necessary removal and replacement procedures, run the Diagnostics
utility to verify that all components operate properly.
✎ Not all features listed in this guide are available on all computers.
6.1 Preparation for Disassembly
See Chapter 5, 'Identifying the Chassis, Routine Care, and Disassembly Preparation' for initial
procedures.
1. Remove/disengage any security devices that prohibit opening the computer (Section 6.2,
“Unlocking the Smart Cover Lock” and Section 6.4, “External Security Devices”).
2. Close any open software applications.
3. Exit the operating system.
4. Remove any diskette, compact disc, or MultiBay device from the computer.
5. Turn off the computer and any peripheral devices that are connected to it.
Ä CAUTION: Turn off the computer before disconnecting any cables.
Ä CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
6. Disconnect the power cord from the electrical outlet and then from the computer.
7. Disconnect all peripheral device cables from the computer.
8. Lay the computer down on its side to achieve a safe working position.
✎ During disassembly, label each cable as you remove it, noting its position and routing. Keep all
screws with the units removed.
Ä CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.

6.2 Unlocking the Smart Cover Lock

If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the
Desktop Management Guide on the Documentation Library CD for more information about the
Smart Cover Lock.
If you cannot access Computer Setup to unlock the cover you will need to remove the locking
solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 or
166527-002). Once the solenoid has been deactivated or removed the access panel can be
removed.
The Smart Cover FailSafe Key will be needed in any of the following circumstances:
■ Power outage
■ Startup failure
■ Processor or power supply failure
■ Lost password
1. Using the Smart Cover FailSafe Key, remove the two tamper-proof screws that secure the Smart
Cover Lock to the inside of the chassis.
2. Remove the computer cover.

To reattach the Smart Cover Lock, secure the lock in place with the two tamper-proof screws.

6.3 Hood Sensor

1. Prepare the computer for disassembly (Section 6.1).
2. Remove the access panel (Section 6.5).
3. Disconnect the hood sensor cable from the system board.
4. Slide the hood sensor switch towards the front of the computer 1 and lower it down through
the slot 2.
To install the hood sensor, reverse the removal procedure.

6.4 External Security Devices

6.4.1 Cable Lock
The cable lock may be used to secure the computer access panel to the chassis and, at the same
time, secure the computer to a fixed object.

6.4.2 Padlock
A padlock may be used by itself to secure the access panel to the computer chassis. A padlock
may also be used with a security cable to secure the computer to a fixed object.
I

6.5 Computer Access Panel

Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that
the power cord is disconnected from the electrical outlet.
2. Lift up on the access panel handle 1, slide the access panel back about 1 inch (2.5 cm), then
lift it off the unit 2.
To install the computer cover, reverse the removal procedure.

6.6 Front Bezel

2. Remove the computer access panel (Section 6.5).
3. Push up on the two release tabs 1, then rotate the front bezel away from the chassis to
release it 2.
To reinstall the front bezel, reverse the removal procedure

6.7 Front Drive Bezels

3. Remove the front bezel (Section 6.6).
6.7.1 5.25” Drive Bezel Blank

Gently pull the subpanel, with the bezel blanks secured in it, away from the front bezel, then
remove the desired bezel blank.
Ä CAUTION: Hold the subpanel straight when pulling it away from the front bezel. Pulling the subpanel
away at an angle could damage the pins that align it with the front bezel.
To install a bezel blank, reverse the removal procedure.
✎ When replacing the subpanel, ensure that the aligning pins and any remaining bezel blanks are in
their proper orientation. The logo in the subpanel should be located at the bottom of the subpanel
when properly oriented.

6.7.2 Diskette Drive Bezel or Bezel Blank

Press up on the two small retaining clips 1 on the bottom of the bezel insert, press down on the
two small retaining clips 2 on the top of the insert, and push the cover out of the front bezel 3.
To install a bezel or a bezel blank, reverse the removal procedure.

6.8 Cable Management

Always follow good cable management practices when working inside the computer.
■ Keep cables away from major heat sources like the heatsink.
■ Do not jam cables on top of expansion cards or memory modules.Printed circuit cards like
these are not designed to take excessive pressure on them.
■ Keep cables clear of sliding or moveable parts to prevent their being cut or crimped when the
parts are moved.
■ When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
wires.
■ Some flat ribbon cables come prefolded. Never change the folds on these cables.
■ Do not bend any cable sharply. A sharp bend can break the internal wires.
■ Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
■ Never crease a SATA data cable.
■ Do not rely on components like the drive cage, power supply, or computer cover to push
cables down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cables from the P1 or P3 connectors on the system
board, always follow these steps:
1. Squeeze on the top of the retaining latch attached to the cable end of the connector 1.
2. Grasp the cable end of the connector and pull it straight up 2.
Ä CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the
cable and result in a failed power supply.

6.9 Memory
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Ä CAUTION: Static electricity can damage the electronic components of the computer or optional cards.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching
a grounded metal object. Refer to Chapter 5 for more information.
Ä CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so
may damage the module.
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section
6.2).
Å WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to
cool before touching.
4. Open both latches of the memory module socket 1, and insert the memory module into the
socket 2. Begin by installing a module into the socket nearest the preinstalled module, and
install the modules following the numerical order of the sockets.
✎ Aonmemory module can be installed in only one way. Match the notch on the module with the tab
the memory socket.
5. Push the module down into the socket, ensuring that the module is fully inserted and
properly seated. Make sure the latches are in the closed position 3.
6. Repeat steps 4 and 5 for any additional modules that you want to install.

✎ The computer automatically recognizes the additional memory when the computer is turned on.
To reassemble the computer, reverse the removal procedure.
✎ IftheyouSmart
normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable
Cover Sensor.

6.10 Expansion Cards

6.2).
4. Locate the correct vacant expansion socket on the system board and the corresponding
expansion slot on the back of the computer chassis.
5. Push down and out on the two green thumb tabs inside the chassis and rotate the expansion
card retention latch up.
6. If you are installing an expansion card in a vacant socket, remove the appropriate expansion
slot cover on the back of the chassis. Pull the slot cover straight up to release it from the
chassis frame.

7. If you are removing an expansion card from a standard expansion socket, hold the card at
each end and carefully rock it back and forth until the connectors pull free from the socket.
Lift the expansion card straight up to release it from the chassis frame. Be sure not to scrape
the card against other components.
✎ Before removing an installed expansion card, disconnect any cables that may be attached to the
expansion card.

8. If you are removing a PCI Express card from a x16 PCI Express socket with a retention
mechanism, pull the retention arm away from the socket then carefully rock the card back
and forth until the connectors pull free from the socket. Lift the expansion card straight up
then pull it in toward the center of the chassis to release it from the chassis frame. Be sure not
to scrape the card against other components.
9. Store the removed card in anti-static packaging.

10. If you are not installing a new expansion card, install an expansion slot cover to close the
open slot and continue with step 12.
If you are installing a new expansion card, continue with step 11.
Ä CAUTION: After removing an expansion card, you must replace it with a new card or cover the open
slot (for example, with a metal slot cover or a piece of duct tape) for proper cooling of internal
components during operation.

11. Slide the bracket on the end of the expansion card down into the slot on the back of the
chassis and press the card down firmly into the socket on the system board.
✎ When you install an expansion card, make sure you press firmly on the card so that the whole
connector seats properly in the expansion card socket on the system board.
12. Close the expansion slot latch, making sure that it snaps firmly into place.
13. Connect external cables to the installed card and internal cables to the system board as
needed.
14. Replace the computer access panel.
15. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and
enable the Smart Cover Sensor.
16. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on
the Documentation Library CD for instructions about using Computer Setup.

6.11 PCI Retainer Latch

If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 6.2).
3. Locate the correct vacant expansion socket on the system board and the corresponding
expansion slot on the back of the computer chassis.
4. Push down and out on the two green thumb tabs inside the chassis and rotate the expansion
card retention latch up.
5. Use a thin flat blade screwdriver to pry up on the broken plastic latches 1 then, complete the
removal by pulling the latches off the pivoting bar 2.

6. Slide the pivoting bar to the right 1 then, lift the left end 2 to remove it from the chassis. To
replace the bar, slide it into the socket on the right 1, lower it into position 3, and slide it to
the left 4 to secure it in place.
7. With the bar in a slightly rotated position, install the latches through the openings in the back
of the chassis and press them firmly in place on the rotating bar.
✎ The green latches are marked “R” and “L” for your convenience.

6.12 Expansion Card Guide

If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 6.2).
3. Remove any expansion cards that might be in the way (Section 6.10).
4. Compress the retaining tabs that secure the card guide to the chassis and remove the guide
from the chassis 2.
To install the expansion card guide, reverse the removal procedure.

6.13 Drives
The computer supports up to six drives that may be installed in various configurations.
This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15
screwdriver is needed to remove and install the guide screws on a drive.
Ä CAUTION: Make sure personal files on the hard drive are backed up to an external storage device
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard
drive, you will need to run the Restore Plus! CD to load the Compaq factory-installed files.
6.13.1 Drive Positions
Drive Positions
Item Description Item Description
1 *Three 5.25-inch, half-height bays for 3 Two internal 3.5-inch, one-third height
optional drive. bay for hard drives)
2 **One standard 3.5-inch, one-third
height bay (1.44-MB diskette drive
shown)*
*The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a
drive that is no more than 6.7 inches in depth, including the cables that attach to the back of the drive. Do
not try to force a larger drive into the bottom bay as it could damage the drive and the system board.
**Depending on the computer configuration, you may have a bezel blank in this position. If you
do not have a drive in this slot, you may choose to install a 3.5-inch device (such as a diskette
drive, hard drive, or Zip drive).
To verify the type and size of the storage device installed in the computer, run Computer Setup.

6.13.2 Hard Drive
Ä■ CAUTION: To prevent loss of work and damage to the computer or drive:

If you are inserting or removing a hard drive, shut down the operating system properly, then turn off
the computer. Do not remove a hard drive while the computer is on or in standby mode.
■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer to
Chapter 5 for more information
■ Handle a drive carefully; do not drop it.
■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
6.2).
5. Disconnect the power 1 and data 2 cables from the back of the drive.
✎ Some hard drives use a right angle connection on the SATA drive data cable 2.

6. Pull up on the green hard drive drivelock mechanism 1 for that drive and slide the drive from
the drive bay 2.
7. Remove the four guide screws (two on each side) from the old drive and install them in the
replacement drive.
✎ Extra guide screws are provided on the chassis. Optical drives use M3 metric screws. The
HP-supplied metric screws are black. The HP-supplied standard screws are silver.

8. Store the removed drive in anti-static packaging.

9. Install the new drive by sliding it into the appropriate drive bay on the front of the chassis.
The drivelock automatically secures the drive in the bay.

6.13.3 Optical Drive
✎ An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD-R/RW, or CD-RW/DVD Combo

drive. A removable storage drive is a diskette or Zip drive.
6.2).
✎ Ifbezel
you are adding a drive in a bay that was previously empty, you must remove the corresponding
blank from the front bezel.
5. Disconnect the audio, power, and data cables on the back of the drive. Install four guide
screws in the lower holes on each side of the drive.
Ä CAUTION: When removing cables, pull the tab or connector instead of the cable itself to prevent
damaging the cable.
6. If the computer is in the desktop mode, continue with step 7.

If the computer is in the minitower mode, continue with step 8.
7. In the desktop mode, press down on the yellow drivelock mechanism 1 and slide the drive
from the drive bay 2.

8. In the minitower mode, pull up on the green drivelock mechanism 1 for that specific drive
and slide the drive from the drive bay 2.
lower set of holes on the optical drive.
✎ Extra guide screws are provided on the chassis on the side of the fourth drive bay. Optical drives
use M3 metric screws. The HP-supplied metric screws are black. The HP-supplied standard
screws are silver.

10. Install the drive by sliding it into the appropriate drive bay on the front of the chassis. The
drivelock automatically secures the drive in the bay.
Ä CAUTION: Make sure the guide screws line up with the guide slots in the drive cage. The use of
unnecessary force when installing any drive into the drive bay may result in damage to the drive.
11. When installing an optical drive, the default audio solution is digital audio. No separate
audio cable is required for Windows XP applications.
12. Connect the data and power cables on the to the drive.
✎ Refer to Chapter 4, “Serial and Parallel ATA Drive Guidelines and Features” for information on
attaching the cabling to get optimum performance.
13. Replace the front bezel (Section 6.6).

14. Replace the computer access panel (Section 6.5)
enable the Smart Cover Sensor (Section 6.2).

6.13.4 Diskette Drive

6.2).
5. Pull up on the green hard drive drivelock mechanism 1 and slide the drive from the bay.
replacement drive. Install four guide screws, two on each side of the drive.
✎ Extra guide screws are provided on the side of the drive bay under the access panel. The diskette
drive use M3 metric screws. The HP-supplied metric screws are black. The HP-supplied standard
screws are silver.
7. Insert the diskette drive into the bay from the front of the chassis. Push it in until it locks into
place.
Ä CAUTION: Make sure the guide screws line up with the guide slots in the drive cage. The use of
unnecesary force when installing any drive into the drive bay may result in damage to the drive.
8. Connect the data and power cables to the drive.

9. Replace the front bezel (Section 6.6).
10. Replace the computer access panel (Section 6.5)
enable the Smart Cover Sensor (Section 6.2).

6.14 Front I/O Device

3. Disconnect the two I/O device cables from the system board: the front USB cable pair and
the front audio cable.
4. Remove the two screws that secure the front I/O device to the mounting bracket 1.
5. Remove the two screws that secure the mounting bracket to the chassis 2.
6. Lift the mounting bracket off the chassis 3.
7. Carefully pull the cables from the front of the chassis making sure that they do not snag on
the lower drive cage.
To reinstall the I/O device:
1. Thread the cables through the opening and down the space in front of the lower drive cage.
This step may be easier if you thread a single cable at a time through the opening.
Ä CAUTION: Be careful when threading the cables in the chassis so the cable ends are not damaged.
2. Position the I/O device and the mounting bracket on the front of the chassis and install the
two screws that secure the bracket to the chassis.
3. Install the two screws that secure the I/O device to the mounting bracket.
Complete the reassembly by reinstalling the other parts that had been removed.

6.15 Power Switch Assembly

3. Disconnect the power switch/LED cable from the system board.
4. Squeeze the switch holder retaining clips together at the front of the chassis 1 and pull the
switch assembly out of the chassis 2.
To install the power switch assembly, reverse the removal procedure.
✎ When installing the power switch cable it may be necessary to disconnect a data cabe from one
of the drives to make it easier to grab the free end of the cable.

6.16 System Board

3. Remove all PCI expansion boards (Section 6.10).
4. Remove the x16 PCI Express graphics card (Section 6.10).
5. Disconnect all cables connected to the system board, noting their location for reinstallation.
6. Compress the system board tray handle 1 to release the latch and slide the system board tray
towards the front of the computer 2 to free it from the back of the chassis.
To install the system board with its tray, press down on the board to ensure its latching 1 and
then, push the board into its locked position 2.

6.17 Battery
The 3-volt lithium coin cell battery that comes with this computer provides power to the
real-time clock and has a lifetime of about three years. When replacing the battery, use a battery
equivalent to the battery originally installed on the computer.
✎ The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
socket. The lithium battery is only used when the computer is NOT connected to AC power.
Å WARNING: This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and
burns if the battery is not handled properly. To reduce the risk of personal injury:
■ Do not attempt to recharge the battery.
■ Do not expose to temperatures higher than 140°F (60°C)
■ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or
water.
■ Replace the battery only with the HP/Compaq spare designated for this product.
Ä CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When
the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting
Guide for information on backing up the CMOS settings.
N Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP/Compaq, their authorized partners, or their agents.
Ä CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.

✎ It may be necessary to remove an expansion card to gain access to the battery.

3. Locate the battery and battery holder on the system board.
4. Depending on the type of battery holder on your system board, complete the following
instructions to replace the battery:

6.17.1 Type 1 Battery Holder

1. Lift the battery out of its holder.
2. Slide the replacement battery into position, positive side up.

3. The battery holder automatically secures the battery in the proper position.
4. Replace the computer cover or access panel.
5. Plug in the computer and turn on power to the computer.
6. Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to the Computer Setup (F10) Utility Guide.


1. To release the battery from its holder, squeeze the metal clamp 1 that extends above one
edge of the battery. When the battery pops up, lift it out.
2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip
with the positive side up 2. Push the other edge down until the clamp snaps over the other
edge of the battery.
✎ After the battery has been replaced, use the following steps to complete this procedure.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.

6.18 Heatsink
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
3. Disconnect the heatsink control cable from the system board.
4. Uncrew the four captive screws 1 that secure the heatsink to the system board.
Ä CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an X) to
even the downward forces on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
5. Remove the heatsink 2 from atop the processor.
When reinstalling the heatsink, make sure that its bottom has been cleaned with an alcohol wipe
and fresh thermal grease has been applied to the top of the processor.
Ä CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very

6.19 Processor
2. Remove the computer access panel (Section 6.5, “Computer Access Panel”).
3. Disconnect the heatsink control cable from the system board and remove the heatsink
Section 6.18, “Heatsink”.
4. Rotate the locking lever to its full open position 1.
5. Raise and rotate the microprocessor retainer to its fully open position 2.
6. Carefully lift the processor from the socket 3.
Ä CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling
them could cause irreparable damage. Once pins are damaged it may be necessary to replace the
system board.
Ä CAUTION: The heatsink must be installed within 24 hours of installing the processor to prevent damage
to the processor’s solder connections.
To install a new processor:

1. Place the processor in its socket and close the retainer.
2. Secure the locking lever.
If reusing the existing heatsink, go to step 3.
If using a new heatsink, go to step 5.
3. If reusing the existing heatsink, apply the thermal grease provided in the spares kit to the top
of the processor.
4. Clean the bottom of the heatsink with the provided alcohol pad and place it atop the
processor.

Go to step 5.
5. If using a new heatsink, remove the protective covering from the bottom of the heatsink and
place it in position atop the processor.
6. Secure the heatsink to the system board and system board tray with the 4 captive screws and
attach the heatsink control cable to the system board.
✎ After installing a new processor onto the system board, always update the system ROM to ensure
that the latest version of the BIOS is being used on the computer. The latest system ROMPaq can
be found on the Web at: http:\\h18000.www1.hp.com/support/files.

6.20 Speaker
3. Disconnect the speaker wire from the system board.
4. Remove the four screws from the inside of the chassis 1 that secure the speaker to the
chassis.
5. Remove the speaker 2.
To install the speaker, reverse the removal procedures.

6.21 Chassis Fan

3. Disconnect the fan control cable from the system board.
4. Remove the four screws that secure the fan assembly to the chassis 1 and then remove the
fan assembly 2.
To install the fan assembly, reverse the removal procedure.

6.22 Power Supply
Å WARNING: Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should
be disconnected from the computer and/or the AC outlet before opening the computer.

2. Disconnect all power cables from the mass storage devices and from the system board.
3. Remove the four screws that connect the power supply to the chassis 1.
4. Slide the power supply toward the front of the computer, then lift it out of the computer 2.
To install the power supply, reverse the removal procedure.

6.23 Changing from Desktop to Minitower

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock it.
5. Disconnect all power and data cables from the back of the drives in the 5.25-inch drive bays.
6. To release the drives from the 5.25-inch drive bay, press down on the short yellow drivelock
as shown. While pressing the drivelock, pull the drives out of the drive bay.

7. Before you reinstall each drive into the chassis, turn it so that it is in the same orientation as
the internal 3.5-inch drive. The bottom of the drive should be parallel to the yellow drivelock.
8. Slide the drive into the uppermost available bay until it snaps into place. When the drive is
properly inserted, the drivelock will secure it. Repeat this step for each drive.
Ä CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom
bay supports a drive that is no more than 6.7 inches in depth, including the cables that attach to the back
of the drive. Do not try to force a larger drive, such as an optical drive or MultiBay drive, into the bottom
bay. This could cause damage to the drive and the system board.
The use of unnecessary force when installing any drive into the drive bay may result in damage to the
drive.
9. Reconnect all power and data cables to the drives in the 5.25-inch drive bays.
10. Remove the bezel subpanel (Section 6.23).
Ä CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel
away at an angle could damage the pins that align it within the front bezel.
11. Reposition the bezel blanks within the subpanel in the proper orientation for the desktop
configuration.

12. Reposition the subpanel (rotate it 90°) with the logo at the bottom, then snap it back into the
bezel.

6.24 Changing from Minitower to Desktop

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock it.
5. Disconnect all power and data cables from the back of the drives in the 5.25-inch drive bays.
6. To release the drives from the 5.25-inch drive bay, lift the release tab on the green latch drive
bracket for the drive. While lifting the release tab, slide the drive from its drive bay. Repeat
this step for each 5.25-inch drive.

7. Before reinstalling each drive into the chassis, turn the drive so that it is perpendicular to the
internal 3.5-inch drive. The drive should be parallel to the green latch drive bracket.
8. Slide the drive into the uppermost available bay until it snaps into place. When the drive is
properly inserted, the drivelock will secure it. Repeat this step for each drive.
Ä CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom
bay supports a drive that is no more than 6.7 inches in depth, including the cables that attach to the back
of the drive. Do not try to force a larger drive, such as an optical drive or MultiBay drive, into the bottom
bay. This could cause damage to the drive and the system board.
The use of unnecessary force when installing any drive into the drive bay may result in damage to the
drive.
9. Reconnect all power and data cables to the drives in the 5.25-inch drive bays.
10. Remove the bezel subpanel (Section 6.7).
Ä CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel
away at an angle could damage the pins that align it within the front bezel.
11. Reposition the bezel blanks within the subpanel in the proper orientation for the desktop
configuration.

12. Reposition the subpanel (rotate it 90°) with the logo at the bottom, then snap it back into the
bezel.
13. Replace the front bezel and computer access panel.

14. Reconnect the external equipment.
enable the Smart Cover Sensor.


7
Removal and Replacement Procedures—
Small Form Factor (SFF) Chassis
See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation” for initial
safety procedures.
1. Remove/disengage any security devices that prohibit opening the computer (Section 7.2,
“Unlocking the Smart Cover Lock,” and Section 7.4, “External Security Devices”).

Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.2 Unlocking the Smart Cover Lock

If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the
Desktop Management Guide on the Documentation Library CD for more information about the
Smart Cover Lock.
If you cannot access Computer Setup to unlock the cover you will need to remove the locking
solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 or
166527-002). Once the solenoid has been deactivated or removed the access panel can be
removed.
The Smart Cover FailSafe Key will be needed in any of the following circumstances:
■ Power outage
■ Startup failure
■ Processor or power supply failure
■ Lost password
1. Using the Smart Cover FailSafe Key, remove the tamper-proof screw that secures the Smart Cover
Lock to the inside of the chassis.
2. Remove the computer cover (Section 7.5, “Computer Cover”).

To reattach the Smart Cover Lock, position the lock with the tamper-proof screw.

7.3 Hood Sensor

1. Prepare the computer for disassembly.
2. Remove the computer cover.
3. Raise the power supply to its full upright position.
4. Disconnect the hood sensor cable from the system board.
5. Slide the hood sensor switch mounted on the power supply towards the outside of the
computer 1 and lower it through the slot 2.
To install the hood sensor, reverse the removal procedure.


7.4.1 Security Clip
A special clip is required to secure the computer from intrusion. This clip must be installed
before installing the computer cover.
7.4.2 Cable Lock

The cable lock may be used to secure the computer cover to the chassis and, at the same time,
secure the computer to a fixed object.
Insert the cable lock in the location shown below.

7.4.3 Padlock
A padlock may be used by itself to secure the computer cover to the computer chassis. A padlock
I
7.4.4 Universal Chassis Clamp Lock

Without Security Cable
1. Thread the keyboard and mouse cables through the lock.

2. Screw the lock to the chassis using the screw provided.

3. Insert the plug into the lock 1 and push the button in 2 to engage the lock. Use the key
provided to disengage the lock.
With Security Cable

1. Fasten the cable by looping it around a stationary object.

2. Thread the keyboard and mouse cables through the lock.
3. Screw the lock to the chassis using the screw provided.

4. Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage
the lock. Use the key provided to disengage the lock.

7.5 Computer Cover

Ä CAUTION: Before removing the computer cover, ensure that the computer is turned off and that the
power cord is disconnected from the electrical outlet.
1. Press the buttons on the left and right sides of the computer 1.
2. Slide the computer cover towards the front of the computer until it stops 2 then, lift it up and
off the chassis.
To install the computer cover, reverse the removal procedure.

7.6 Front Drive Bezels

3. Remove the drive bezel by pushing the top tab on the right side of the larger front bezel as
shown 1 and rotating the drive bezel away from the larger front bezel 2.
✎ The drive bezel will vary depending on the computer configuration.
4. Install a bezel or a bezel blank by pushing the bezel into place.

There are three drive bezel inserts that are available.
Item Description
1 Diskette drive bezel
2 Hard drive bezel
3 3.5” drive bezel


The Slim Tower chassis is a very compact computer and proper routing of the internal cables is
critical to the operation of the computer. Follow good cable management practices when working
inside the computer.
■ Keep cables clear of sliding parts like the drive cage to prevent their being cut when the drive
cage is being seated.
■ Keep cables clear of rotating parts like the power supply to prevent their being cut or crimped
when the power supply is lowered.
■ When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
wires.
■ Some flat ribbon cables come prefolded. Never change the folds on these cables.
■ Do not rely on components like the drive cage, power supply, or computer cover to push
cables down into the chassis. Always position the cables to lay properly by themselves.


7.8 Memory
Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
a grounded metal object. Refer to Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly
Preparation,” for more information.
7.2, “Unlocking the Smart Cover Lock”).
socket 2. Refer to Appendix F for the correct sequence for installing memory modules to get
optimal performance.
the memory socket.
5. Push the module down into the socket, ensuring that the module is fully inserted and
properly seated. Make sure the latches are in the closed position 3.

6. Repeat steps 4 and 5 for any additional modules that you want to install.
✎ IftheyouSmart
normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable
Cover Sensor.

7.9 Vertically Oriented Expansion Card

7.9.1 Expansion Card Retainer
1. If you have locked the Smart Cover Lock, restart the computer and enter Computer Setup to
unlock the lock.
2. Turn off the computer properly through the operating system, then turn off any external
devices.
3. Disconnect the power cord from the power outlet and disconnect any external devices.
4. Remove the computer from the stand and lay the computer on its side.
5. Remove the computer cover. Refer to Section 7.5, “Computer Cover”
6. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab
on the latch and rotating the latch to the full open position 1.
7. Remove the single screw that keeps the card retainer in place 2 and slide the retainer to the
left to remove it from the chassis 3.
To install the card retainer, reverse the removal procedure.

7.9.2 PCI Expansion Card

unlock the lock.
devices.
5. Remove the computer cover. Refer to Section 7.5, “Computer Cover”.
6. Identify the slot into which you want to insert the expansion card.
7. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab
on the latch and rotating the latch to the full open position 1.
8. Remove the slot cover by sliding it up and out 2 of the computer.

9. Install the expansion card by sliding the card under the slot cover retention latch then
pressing the card down into the slot on the system board.
✎ Be sure not to scrape other components in the chassis when installing an expansion card.
10. Rotate the slot cover retention latch back in place to secure the expansion card.
✎ When you install an expansion card, make sure the metal bracket on the card slides into the slot
on the back of the computer then press down firmly on the card so that the whole connector seats
properly in the expansion card slot.
Ä CAUTION: All expansion card slots on the rear of the computer must contain either an expansion card
or slot cover for proper cooling of internal components during operation.

7.9.3 PCI Express Expansion Card

To remove a PCI Express expansion card:
unlock the lock.
devices.
5. Release the slot cover retention latch on the back of the computer that secures the PCI slot
covers by lifting the green tab on the latch and rotating the latch to the open position.
6. Pull the retention arm on the back of the PCI Express expansion socket away from the card
(on x16 card socket only) and carefully rock the card back and forth until the connectors pull
free from the socket. Pull the expansion card straight up from the socket then away from the
inside of the chassis. Be sure not to scrape the card against the other components.
open slot.
8. Rotate the slot cover retention latch back in place to secure the expansion cards and
expansion slot.
Ä CAUTION: All expansion card slots on the rear of the computer must contain either an expansion card
or slot cover for proper cooling of internal components during operation.

7.10 Horizontally Oriented Expansion Card

This application is only available when the computer has the PCI Riser Card cage installed.
Neither a PCI Express x1 or x16 card can be used in this application.
7.10.1 Expansion Card Cage

unlock the lock.
devices.
6. Lift the bail handle on the expansion card cage and pull the cage straight up and out of the
computer.
7. Lay the card cage on its top for stability before doing any work on it.
To install the card cage, reverse the installation process.
7.10.2 PCI Expansion Card

unlock the lock.
devices.

6. Remove the expansion card cage Section 7.10, “Horizontally Oriented Expansion Card”.
If you are installing a card for the first time in this computer, go to step 12.
7. If your are replacing an existing card, stand the card cage on its end for better leverage, and
remove the card retaining screw 1.
8. Grasp the card and carefully rock it back and forth until the connectors pull free from the
socket. Pull the expansion card straight up from the socket 2 then away from the inside of
the card cage. Be sure not to scrape the card against other components.
9. Store the removed card in anti-static packaging.

10. Slide the bracket on the end of the expansion card down into the slot on the expansion card
cage and press the card down firmly into the socket on the riser card.
11. Reinstall the card retaining screw.
Go to step 15.
12. If you are installing an expansion card in a vacant slot, remove the slot cover retaining screw
and slide the slot cover out of its socket.
13. Slide the bracket on the end of the expansion card down into the slot on the expansion card
cage and press the card down firmly into the socket on the riser card.
14. Reinstall the card retaining screw.

15. Reinstall the expansion card cage by aligning the cage with the guide rails on the backwall.
Press down firmly on the cage to secure it in place on the backwall. Be sure the riser card in
the cage is properly seated in the PCI expansion slot on the system board.
Complete the reassembly of the computer.

7.10.3 Riser Card

3. Remove the computer access panel (Section 7.5, “Computer Cover”).
4. Remove the expansion card cage (Section 7.10.1, “Expansion Card Cage”).
5. Remove the two screws that secure the riser card to the expansion card cage 1, then remove
the card 2.
To install the riser card, reverse the removal procedure.
✎ The riser card is not spared separately at the time this document was released.

7.11 Drives
A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
7.11.1 Drive Positions
Drive Positions
Item Description Item Description
1 3.5-inch, internal, standard hard 3 3.5-inch drive bay (1.44-MB
drive bay diskette drive shown)*
2 5.25-inch drive bay for optional
drives
*A 3.5-inch diskette drive, hard drive, or Zip drive may be installed in this bay but the correct
bezel must be installed to ensure proper air flow.
To verify the type and size of the storage device installed in the computer, run Computer Setup.

7.11.2 Optical Drive
Ä CAUTION: All removable media should be taken out of the drives before removing the drive from the
computer.
✎ An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo

drive.
4. Press down on the green latch located on the front of the chassis next to the drives 1. This
disengages the drive cage.
5. Slide the drive cage forward until it stops 2.
✎ The unlock icon on the drive tray should align with the arrow on the chassis when the tray is fully
extended.

6. Disconnect the power and data cables from the rear of the optical drive.
7. Slide the optical drive forward and lift it up and out of the drive cage.
✎ Ifinternal
the drive will not slide out of the cage, the cage is not fully extended. Pull on the cage until the
drive lock mechanism has been released.
Ä CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws. Longer screws can damage the
internal components of the drive.
✎ When replacing the drive, transfer the four screws from the old drive to the new one. The screws
take the place of drive rails.

7.11.3 External 3.5-inch Drive

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. Refer to
Section 7.2, “Unlocking the Smart Cover Lock”.
2. Prepare the computer for disassembly. Refer to Section 7.1, “Preparation for Disassembly”.
4. Remove the optical drive. Refer to Section 7.11.2, “Optical Drive”.
5. Disconnect the signal and power cables from the drive. The other end of the cables should
remain connected to the system board.
✎ Diskette drive shown.

6. Slide the drive forward and lift it up and out of the drive cage.
To replace the drive, transfer the four screws from the old drive to the new one and reverse the
removal procedure.

7.11.4 Primary Hard Drive

4. Press down on the green latch located on the front of the chassis next to the optical drive 1
and slide the drive cage forward 2 to its fully extended position. This will give you access to
the cable connectors on the primary hard drive.
✎ It is not necessary to remove the optical drive.

5. Remove the security clip that secures the backwall to the power supply.
6. Rotate the power supply to its full upright position.

7. Disconnect the power cable 1 and data cable 2 from the back of the hard drive.
8. Pull the tab that locks the drive in place away from the drive 1, slide the hard drive toward
the front of the computer, then lift it up and out of the bay 2.
To install a hard drive, reverse the above procedure.
✎ The replacement hard drive kit includes several data cables. Make sure to use the cable that is
exactly the same as the factory-installed cable.
✎ Ifconnector
the system has only one SATA hard drive, the data cable must be connected to the blue
labeled P60 SATA 0 first to avoid any hard drive performance problems.

✎ When replacing the hard drive, transfer the four screws from the old drive to the new one. The
screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and
re-install the guide screws. HP has provided four extra 6-32 standard guide screws on the front of
the chassis, under the computer cover. The 6-32 standard guide screws are silver.
✎ system,
If you replaced the primary hard drive, insert the Restore Plus! CD to restore the operating
software drivers, and any software applications that were preinstalled on the computer.
Follow the instructions in the guide included with the Restore Plus! CD. When the restore
process has completed, reinstall any personal files that you backed up before replacing the hard
drive.

7.12 Fan Shroud

3. Lift up on the fan shroud to remove it from the computer.
When replacing the shroud, make sure that it does not get caught on the wires from either the fan
or the speaker.

7.13 Front I/O Devices

3. Disconnect the two I/O device cables from the system board: the front USB cable pair and
the front audio cable.
4. Remove the drives from the drive tray. Refer to Section 7.11, “Drives”.
5. Remove the power supply cable that is routed under the drive cage from the side 1 and
front 2 cable retaining clips.
✎ Itflexible.
may be necessary to flatten the cable in the cable retaining clip areas to make the cable more
6. Remove the power supply cable that is routed under the green leg of the drive cage 3.
✎ It may be necessary to flatten the cable to make the cable more flexible.

7. Remove the SATA cable from the front and side retaining clips.
8. Push the empty drive cage back into its locked position.
Ä CAUTION: Make sure the flat ribbon cables are folded down and the SATA and power cables are
pushed out of the way to prevent their being damaged when the drive cage is pushed into the locked
position.

9. Remove the two screws that secure the front I/O device 1 then, push the I/O device towards
the back of the chassis 2.
10. Pull the drive cage forward, grasp the I/O device and carefully pull it from under the drive
cage 3. Guide the cable ends through the slots in the drive cage support device to keep them
from snagging.

Follow these procedures for reinstalling the front I/O device.

1. Begin with the drive cage in its fully extended position. Guide the I/O device cables under
the drive cage and through the legs of the drive cage support 1. It may be necessary to use a
wooden pencil to help in this task.
2. Push the I/O device beneath the drive cage as far as possible 2 then, push the drive cage into
the closed position to access the front of the chassis. Make sure the USB ports in the I/O
device are oriented properly on the right side.
3. Install the two retaining screws 3 while holding the I/O device in position.
4. Reinstall the balance of the cabling and drives.

7.14 Power Switch Assembly

3. Disconnect the power switch/LED cable from the system board.
4. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the
switch assembly out of the chassis 2. Push the two LEDs out of the chassis 3.
5. If necessary, the LED holders may also be removed by squeezing the clips and pushing them
out of the front of the chassis 4.
To install the power switch and LEDs, reverse the removal procedure.

7.15 Heatsink
3. Remove the fan shroud. Refer to Section 7.12, “Fan Shroud”.
4. Disconnect the fan control cable from the system board.
5. Loosen the four captive screws 1 that secure the heatsink to the system board tray.
6. Lift the heatsink from atop the processor 2 and set is on its side to keep from contaminating
the work area with thermal grease.
When reinstalling the heatsink, make sure that its bottom has been cleaned with an alcohol wipe
and fresh thermal grease has been applied to the top of the processor.

7.16 Processor
3. Remove the fan shroud. Section 7.12, “Fan Shroud”.
4. Disconnect the heatsink control cable from the system board and remove the heatsink
(Section 7.15, “Heatsink”).
5. Rotate the locking lever to its full open position 1.
system board.


3. If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad
provided in the spares kit.
Ä CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the
heatsink with an alcohol pad supplied in the speaker spares kit. After the alcohol has evaporated, apply
thermal grease to the top of the processor from the syringe supplied in the speaker spares kit.
4. Apply the thermal grease provided in the spares kit to the top of the processor and install the
heatsink atop the processor.
5. Go to step 7.

7.17 Speaker
3. Remove the fan shroud. Section 7.12, “Fan Shroud”
4. Remove the heatsink control cable and the heatsink from the system board (Section 7.15,
“Heatsink”).
5. Remove any memory modules that might interfere with the screwdriver used for removing
the speaker.
6. Disconnect the speaker wire from the system board.
7. Remove the two screws that secure the speaker to the chassis.
8. Remove the speaker from the chassis.
To install the speaker, reverse the removal procedures.
Ä CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the

7.18 Power Supply
3. Remove the security clip.
4. Rotate the power supply to its upright position.

5. Pull the drive cage forward and disconnect the power cables from all of the drives.
6. Disconnect the power cables from the system board.
7. Release the power supply cable from the cable retaining clip at the front of the chassis below
the drive cage and from the clip on the side of the chassis in front of the hard drive (Section
7.12, “Fan Shroud”).
8. Disconnect the hood sensor from the system board and remove the sensor from the power
supply if required (Section 7.3, “Hood Sensor”).

9. Lift the power supply up and out of the chassis.
To install the power supply, reverse the removal procedure.
Ä CAUTION: When installing the power supply cables, make sure they are properly positioned so they
are not cut by the drive cage and are not pinched by the rotating power supply.

7.19 System Board

3. Remove all PCI and PCI Express expansion boards (Section 7.9, “Vertically Oriented
Expansion Card”).
4. Remove the fan shroud from the chassis (Section 7.11, “Drives”).
5. Slide the drive tray forward and disconnect the drive and power cables from the system
board.
6. Remove the security clip.

7. Rotate the power supply to its upright position.
8. Disconnect the serial port from the system board
9. Disconnect the balance of the cables from the system board. .

10. Remove the long mounting screw that secures the system board tray to the chassis.
✎ The heatsink has been removed from the drawing below for clarity. The heatsink should not be
removed until the system board has been removed from the chassis.

11. Slide the system board tray assembly towards the front of the chassis, about 1/4 inch and lift
the system board up and out of the chassis.
12. Remove the heatsink from the system board and the system board tray (Section 7.15,
“Heatsink”).
✎ When reinstalling the system board it is important to secure the system board and tray to the
chassis with the long retaining screw before performing any subsequent steps. Locking the board
in place makes the installation of the heatsink easier and prevents damage.
Ä CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere
with the sliding of the drive cage the rotation of the power supply
Complete the installation of the system board by reconnecting all cables.
✎ The heatsink should be installed on the system board before the system board is reinstalled in the
chassis.
✎ CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the

7.20 Chassis Fan

3. Remove the fan shroud (Section 7.12, “Fan Shroud”).
4. Disconnect the chassis fan cable from the system board.
5. Remove the four screws that secure the fan and fan guard to the chassis then, remove the fan
from the chassis.
.
To install the chassis fan, reverse the removal procedure.

7.21 Backwall
3. Remove all PCI and PCI Express expansion boards (Section 7.9, “Vertically Oriented
Expansion Card”).
4. Press down on the green latch located on the front of the chassis next to the drives 1. This
disengages the drive cage.
5. Slide the drive cage forward until it stops 2.
✎ Itworking
is not necessary to remove any drives from the drive cage. The drive cage is moved only to gain
room.
6. Remove the power supply from the chassis (Section 7.18, “Power Supply”).
7. Disconnect all data and power cables from the system board except the cable to the heatsink.

8. Disconnect the “Serial A” cable 1 from the system board, remove the two screws 2 that
secure the serial connector to the backwall, then remove the serial connector 3 from the
backwall.
9. Remove the fan shroud from the fan (Section 7.12, “Fan Shroud”)
10. Remove the long mounting screw that secures the system board tray to the chassis.
✎ The heatsink has been removed from the drawing for clarity. Do not remove the heatsink for this
operation.

11. Slide the system board tray assembly towards the front of the chassis, about 7 mm (1/4-inch)
and lift the system board up and out of the computer.
12. Remove the three screws 1 that secure the backwall assembly to the chassis, then slide the
backwall assembly 2 a few millimeters/inches toward the space vacated by the power supply
and lift out.

13. Slide the new backwall 1 onto the rear chassis. Secure it with the three screws 2 removed
from the old backwall.
14. Install the serial connector 1 into the new backwall using the two screws 2 that were
removed from the serial connector in a previous step. Reconnect the “Serial A” cable 3 to
the system board.
15. Install the system board tray assembly. Be sure the keyhole slot on the system board sits
properly over the locking pins. When the system board is in position, replace the long screw
to secure the system board to the chassis.

16. Reconnect all power and data cables to the system board. Be sure to use proper cable
handling and placement precautions.
17. Install the power supply. Rotate it to its normal operating position. Be sure to use proper
cable handling and placement precautions.
18. If ready, install the PCI expansion card in the available slot in the new PCI riser card cage
assembly. Consult the guide that comes with your computer model to install a PCI expansion
card.

19. Install the new PCI riser card cage assembly on the new backwall by aligning the cage with
the guide rails on the backwall. Press down firmly on the cage to secure it in place on the
backwall. Be sure the riser card in the cage is properly seated in the PCI expansion slot on
the system board.
20. Slide the drive cage back into its operating position and lock it in place. Be sure to use proper
cable handling and placement precautions.
Ä CAUTION: Cables are very sensitive. Overbending, creasing, or pinching can damage cables.

21. Replace the fan shroud on top of the fan.

23. Connect the power cord to the computer and electrical outlet.
24. Connect any peripheral equipment to the computer.

7.22 Battery
The battery that comes with this computer provides power to the real-time clock and has a
lifetime of about three years. When replacing the battery, use a battery equivalent to the battery
originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
water.
2. Remove the computer access panel (Section 7.5, “Computer Cover”).
✎ It may be necessary to remove an expansion card to gain access to the battery.

3. Locate the battery and battery holder on the system board.
4. Carefully pull the cable bundle out of the way to access the battery.
5. Depending on the type of battery holder on your system board, complete the following



Setup. Refer to the Computer Setup (F10) Utility Guide.


1. To release the battery from its holder, squeeze the metal clamp that extends above one edge
of the battery. When the battery pops up, lift it out 1.
Refer to the Computer Setup (F10) Utility Guide.


1. Pull back on the clip 1 that holds the battery in place, then remove the battery 2.
2. Insert the new battery and position the clip back in place.


Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis
8
Removal and Replacement Procedures -
Ultra-Slim Desktop (USDT) Chassis
See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation” for initial
procedures.
1. Remove/disengage any security devices that prohibit opening the computer (Section 8.2).

8. If the PC is mounted in the accessory mounting stand, remove it and lay the computer down
on its rubber feet.


8.2.1 Installing a Cable Lock
The cable lock may be used to secure the computer access panel to the chassis and, at the same
time, secure the computer to a fixed object.

8.2.2 Installing a Padlock

A padlock may be used by itself to secure the access panel to the computer chassis. A padlock
I

8.3 Computer Access Panel

Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that
the power cord is disconnected from the electrical outlet.
2. Lay the computer down so the rubber feet rest on a solid surface.
3. Loosen the captive thumbscrew 1 that secures the access panel to the computer chassis.
4. Slide the top access panel back about 1.3 cm, (1/2 inch), then lift it off the unit 2.
To install the access panel, reverse the removal procedure.

8.4 MultiBay Device
Ä CAUTION: The MultiBay device must be removed from the chassis before the front panel assembly is
removed. Failure to remove the MultiBay device will result in severe damage to the computer.

3. Unlock the MultiBay device by pushing down on the green locking lever on top of the
MultiBay drive cage 1 an then pushing it to the right 2.
4. Eject the MultiBay device by sliding the front-mounted eject lever to the left 1 then, pull the
device out of the device bay 2.
To install the MultiBay device, reverse the removal procedures.

Lock the device in place if desired.

8.5 MultiBay Riser Card
Ä CAUTION: The MultiBay riser card must be removed before removing the front panel assembly. Failure
to do so will damage the MultiBay riser card and the front panel assembly.

3. Remove any MultiBay device in the drive cage (Section 8.4).
4. Grasp the green handle on top of the riser card assembly and lift it straight up.
✎ The MultiBay riser card assembly serves a number of purposes: it provides data and power to an
installed MultiBay device: it locks the front panel assembly in the chassis; and it secures the
power supply in the chassis and prevents its front-to-back movement.
To reinstall the riser card, reverse the removal procedures.

8.6 Front Panel Assembly

3. Remove any MultiBay device from the drive cage (Section 8.4).
4. Remove the MultiBay riser card (Section 8.5).
5. Lift up on the two green locking levers release tabs on the right side of the bezel 1. This will
unlatch the front panel assembly and push it about 1.3 cm (1/2 inch) out of the chassis.
6. Disconnect the fan cable from the system board 2 and remove the panel assembly 3 by
pulling it straight out of the chassis.
To reinstall the front panel assembly, reverse the removal procedure.

8.7 Front Bezel

5. Remove the front panel assembly (Section 8.6).
6. Use a #0 Phillips screwdriver to remove the four screws that secure the front bezel to the
front panel assembly 1.
7. Raise the plastic locking device 2 located just below the MultiBay drive cage and pull the
front bezel away from the assembly. It may be necessary to release the catch 3 that keeps the
top of the bezel in place.
To reinstall the front bezel, reverse the removal procedures.
✎ When installing the front bezel, make sure that the MultiBay eject lever is positioned nearest the
center of the bezel to ensure it will properly activate the eject mechanism.

8.8 Chassis Fan

5. Remove the front panel assembly (Section 8.6)
7. Pull the four push pins that secure the fan to the front panel assembly out of the plastic
grommets 1 then, lift the fan off the grommets 2.
8. To remove the grommets, slide them towards the outside corners of the fan cutout 3.
To install the fan assembly, reverse the removal procedures, making sure that the fan cable is
located near the top of the assembly nearest the center of the front panel assembly.
✎ When installing the four push pins it is necessary to squeeze the pins into the grommets with
your fingers acting as a pincer. The back of the grommet must be immovable for the pin to seat
properly.


Always follow good cable management practices when working inside the computer.
■ Keep cables clear of sliding or moveable parts to prevent their being cut or crimped when the
parts are moved.
Do not rely on components like the drive cage, power supply, or computer cover to push cables
down into the chassis. Always position the cables to lay properly by themselves.

8.10 Memory
Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
a grounded metal object. Refer to Chapter 5 for more information.


socket 2. If you are replacing a memory module, place it in the socket vacated by its
predecessor.
Push the module down into the socket, ensuring that the module is fully inserted and properly
seated. Make sure the latches are in the closed position 3.

the memory socket.
7. Repeat step 6 for any additional modules that you want to install.

8.11 Expansion Card Cage

3. Lift the green bail handle on the expansion card cage and lift straight up.
To install the cage, align the cage in the guides on the chassis and press it firmly into place.

8.12 Expansion Card

3. Remove the expansion card cage (Section 8.11).
4. Open the latch 1 by squeezing the retainer fingers together and rotate the latch out of the
way 2.
5. Lay the card cage on its edge and hold it firmly in place. Grasp the card and carefully rock it
back and forth until the connectors pull free from the card cage. Pull the expansion card
straight out 3 to remove it from the chassis. Be sure not to scrape the card against the cage.
Store the removed card in anti-static packaging.

.
open slot and continue with step 8.
If you are installing a new expansion card, continue with step 7.
Ä CAUTION: After removing an expansion card, you must replace it with a new card or cover the open
slot (for example, with a metal slot cover or a piece of cardboard taped in place) for proper cooling of
internal components during operation.

7. Slide the bracket on the end of the expansion card down into the slot and press the card
firmly into the socket.
✎ When you install an expansion card, make sure you press firmly on the card so that the whole
connector seats properly in the expansion card socket on the riser board.
8. Close the latch firmly to secure the card in place.
9. Install the expansion card cage into the computer.

10. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on
the Documentation Library CD for instructions about using Computer Setup.

8.13 Hood Sensor

4. Disconnect the cable from the system board 1 and then slide the hood sensor out of the slot
in the chassis 2.
To install the hood sensor, reverse the removal procedures.

8.14 Expansion Card Retaining Latch

4. Open the latch 1 by squeezing the retainer fingers together then, rotate the latch out of the
way 2.
5. Use a thin, flat-blade screwdriver to pry 3 the damaged locking lever off the expansion card
cage.
6. Remove the locking lever.
To install the replacement locking lever, spread the pivot pin area and push it onto the ear of the
expansion card cage so the pins snap into their receptacles.
Complete the assembly by locking the expansion card in place and reinstalling the expansion
card cage.

8.15 Hard Drive

A Torx T-15 screwdriver is needed to remove and install the guide screws on a hard drive.
Ä■ CAUTION: To prevent loss of work and damage to the computer or drive:

If you are inserting or removing a hard drive, shut down the operating system properly, then turn off
the computer. Do not remove a hard drive while the computer is on or in standby mode.
■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer to
Chapter 5 for more information
■ Handle a drive carefully; do not drop it.
■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.


6. Disconnect the power and data cables from the hard drive.
Follow proper cable management techniques when handling all cables. Refer to Section 8.9.

7. Pull the drive release lever away from the hard drive 1, then lift the cable-end of the drive 2
up and pull it towards the center of the chassis 3 to remove it from the drive cage.
8. Remove the four guide screws (two on each side) from the old drive. You will need these
screws to install a new drive.
9. Store the removed drive in anti-static packaging.

To install a drive, reverse the removal procedure.

8.16 Front I/O Device

6. Remove the hard drive (Section 8.15).
7. Remove the two screws that hold the front I/O device in place 1.
8. Disconnect the audio cable from the back of the IO device 2 and pull that cable through the
tunnel opening in the chassis 3.
9. Disconnect the I/O cables from the system board.
To install the front I/O device, follow this sequence:

1. Thread the audio cable through the tunnel in the chassis and attach it to the front I/O board.
2. Attach the front USB cable and the power switch/LED cable to the front I/O board.
3. Attach the front I/O board to the chassis with two screws.
4. Plug the cables into the system board.
✎ All cables are color coded to match their connectors on the front I/O board and are keyed to
prevent improper connections.

8.17 Heatsink Assembly

6. Disconnect the thermal sensor and heatsink fan cables 1 from the system board.
7. Unscrew the four screws that secure the heatsink to the system board 2 then, lift the heatsink
from the system board 3.
8. Lay the heatsink on its top in a safe area to prevent the thermal grease from contaminating
the work surface.

8.17.1 Heatsink Fan with Shroud

1. Turn the heatsink assembly upside down and set it on a flat surface.
2. Spread the four snaps that are hooked around the base of the heatsink 1 and lift the heatsink
from the shroud 2.
To install a new shroud, reverse the removal procedure.

When reinstalling the heatsink in the computer, make sure that the top of the processor and the
bottom of the heatsink have been cleaned with an alcohol wipe and fresh thermal grease has been
applied to the top of the processor.

8.18 Processor
6. Remove the heatsink (Section 8.17).
7. Rotate the processor locking lever to its full open position 1.
system board.

3. If reusing the existing heatsink clean bottom of the heatsink and apply the thermal grease
provided in the spares kit to the top of the processor.

4. Clean the bottom of the heatsink with the provided alcohol pad and place it atop the
processor.
Go to step 6.

8.19 Power Supply

6. Disconnect the power supply cable from the hard drive and the 6-pin power supply cable on
the system board alongside the heatsink.
7. Slide the power supply towards the front of the chassis 1 about 1.3 cm (1/2 inch) then slide
it towards the center of the chassis and rotate it up 2 to access the main cable connection
beneath it.
8. Disconnect the power cable from thesystem board 3.
✎ There are slots on the chassis that match with clips on the bottom of the power supply for positive
retention.
9. Remove the power supply from the chassis.
To install the power supply, reverse the removal procedure. Make sure the power supply engages
the clips on the chassis when sliding it into place.
✎ When installing the power supply make sure the cables are routed properly and do not interfere
with the access panel installation.

8.20 Battery
The battery that comes with this computer provides power to the real-time clock and has a
lifetime of about three years. When replacing the battery, use a battery equivalent to the battery
originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
water.

5. Raise the power supply to access the battery but do not either disconnect the cables or
remove the assembly from the chassis (Section 8.19).
6. Depending on the type of battery holder on the system board, complete the following



Setup. Refer to the Computer Setup Guide.


1. To release the battery from its holder, squeeze the metal clamp 1 that extends above one
edge of the battery. When the battery pops up, lift it out.
After the battery has been replaced, reverse the disassembly procedure
Refer to the Computer Setup Guide.

8.20.3 Type 3 Battery

1. Pull back on the clip 1 that holds the battery in place, then remove the battery 2.
2. Insert the new battery and position the clip back in place.
CHeck R&R
process

8.21 Speaker
4. Disconnect the speaker cable from the system board.
5. Grasp the bottom of the speaker while at the same time pressing down on the tab on its top
then, slide the speaker towards the center of the chassis to release it.
To install the speaker, reverse the removal procedure.

8.22 System Board

6. Remove the memory modules (Section 8.10).
7. Remove the heatsink (Section 8.17).
8. Remove the power supply (Section 8.19).
9. Disconnect all cables connected to the system board, noting their location for reinstallation.
10. Remove the thumbscrew that secures the system board to the chassis 1.
11. Slide the system board towards the front of the chassis 2, making sure that all keyhole
retainers are clear before lifting the system board from the chassis.
Ä CAUTION: Be very careful when removing or replacing the system board to prevent damaging it.
To install the system board, reverse the removal procedure.
✎ When installing the system board make sure that the board is pressed firmly against the floor of
the chassis to allow the keys to lock into the keyhole slots on the system board.

Connector Pin Assignments
A
This appendix contains the pin assignments for many computer and workstation connectors.
Some of these connectors may not be used on the product being serviced.
Keyboard
Connector and Icon Pin Signal
1 Data
2 Unused
3 Ground
4 +5 VDC
5 Clock
6 Unused
Mouse
1 Data
2 Unused
3 Ground
4 +5 VDC
5 Clock
6 Unused
Ethernet BNC
1 (Center) Data
2 (Shield) Ground
Service Reference Guide, dc7100 361288-003 A–1

Ethernet RJ-45
1 (+) Transmit Data
2 (-) Transmit Data
3 (+) Receive Data
4 Unused
5 Unused
6 (-) Receive Data
7 Unused
8 Unused
Ethernet AUI
Connector and Icon
Pin Signal Pin Signal

1 Ground 9 Positive AUI Differential Receive
2 Negative AUI Differential Collision 10 +12V
3 Positive AUI Differential Collision 11 Ground
4 Negative AUI Differential Transmit 12 Ground
5 Positive AUI Differential Transmit 13 Unused
6 Ground 14 Unused
7 Ground 15 Unused
8 Negative AUI Differential Receive 16 Unused
A–2 361288-003 Service Reference Guide, dc7100

Parallel Interface
Connector and Icon

1 Strobe 7 Data Bit 5 13 Select
2 Data Bit 0 8 Data Bit 6 14 Auto Linefeed
3 Data Bit 1 9 Data Bit 7 15 Error
4 Data Bit 2 10 Acknowledge 16 Initialize Printer
5 Data Bit 3 11 Busy 17 Select IN
6 Data Bit 4 12 Paper End 18-25 Signal Ground
Serial Interface, Powered and Non-Powered

1 Carrier Detect (12V if powered)
2 Receive Data
3 Transmit Data
4 Data Terminal Ready
5 Signal Ground
6 Data Set Ready
7 Request to Send
8 Clear to Send
9 Ring Indicator (5V if powered)
USB
1 +5 VDC
2 - Data
3 + Data
4 Ground
Microphone
Connector and Icon (1/8” miniphone) Pin Signal
1 (Tip) Audio
1 2 3
2 (Ring) Power
3 (Shield) Ground

Headphone
1 (Tip) Audio_Left
1 2 3
2 (Ring) Audio_Right
3 (Shield) Ground
Line-In Audio
1 (Tip) Audio_In_Left
1 2 3
2 (Ring) Audio_In_Right
3 (Shield) Ground
Line-Out Audio
1 (Tip) Audio_Out_Left
1 2 3
2 (Ring) Audio_Out_Right
3 (Shield) Ground
SCSI Low Voltage Differential/Single Ended (LVD/SE)

Connector and Icon
Pin Signal Pin Signal Pin Signal Pin Signal

1-16 Ground 40 -D0 49-50 Ground 60 -MSG
17-18 TERMPWR 41 -D1 51-52 TERMPW 61 -SEL
19 Reserved 42 -D1 53 Reserved 62 -C/D
20-34 Ground 43 -D3 54 Ground 63 -REQ
35 -D12 44 -D4 55 -ATN 64 -I/O
36 -D13 45 -D5 56 Ground 65 -D
37 -D14 46 -D6 57 -BSY 66 -D
38 -D15 47 -D7 58 -ACK 67 -D
39 -DP1 48 -DP0 59 -RST 68 -D

Ultra SCSI
Connector and Icon

1-11 Ground 29 DB3 37 Reserved 45 RST #
12 Reserved 30 DB4 38 TERMPWR 46 MSG #
13 Open 31 DB5 39 Reserved 47 SEL #
14 Reserved 32 DB6 40 Ground 48 C/D
15-25 Ground 33 DB7 41 ATN # 49 REQ #
26 DB0 34 DBP 42 Ground 50 Input/Output
27 DB1 35 Ground 43 BSY #
28 DB2 36 Ground 44 ACK #
External Infrared Transceiver

Connector and Icon

1 Transmit 4 5V 7 Not Used
2 Receive 5 Mode 8 Not Used
3 Ground 6 Not Used
Monitor
Connector and Icon

1 Red Analog 6 Ground 11 Not used
2 Green Analog 7 Ground 12 DDC Serial Data
3 Blue Analog 8 Ground 13 Horizontal Sync
4 Not used 9 +5V (fused) 14 Vertical Sync
5 Ground 10 Ground 15 DDC Serial Clock

ATA/ATAPI (IDE) Standard Drive Cable

Connector

1 Reset 15 DD1 29 DMAK
2 Ground 16 DD14 30 Ground
3 DD7 17 DD0 31 INTRQ
4 DD8 18 DD15 32 IOCS16
6 DD9 20 (Key) 34 PDIAG (cable detect)
7 DD5 21 DMARQ 35 DA0
9 DD4 23 DIOW 37 CS1FX
10 DD11 24 Ground 38 CS3FX
11 DD3 25 DIOR 39 DASP
12 DD12 26 Ground 40 Ground
13 DD2 27 IORDY
14 DD13 28 CSEL
MultiBay CD-ROM Adapter

Connector

1 RESDRV_ 18 D15 35 A0 52 FP05
2 GROUND 19 GROUND 36 A2 53 FP06
3 D07 20 (key) 37 CS1FX 54 FP07
4 D08 21 DRQ 38 CS3FX 55 FP08
5 D06 22 GROUND 39 DASP 56 FP09
6 D09 23 IOW 40 GROUND 57 FP10
7 D05 24 GROUND 41 +5VMLOG 58 FP11
8 D10 25 IOR 42 -5VMOT 59 FP12
9 D04 26 GROUND 43 GROUND 60 FP13
10 D11 27 IOCHDRY 44 AUDIO_L 61 FP14
11 D03 28 CABLE SELECT 45 A_GROUND_R 62 FP15
12 D12 29 DAK 46 A_GROUND_I 63 FP16
13 D02 30 GROUND 47 audio_r 64 FP17
14 D13 31 IRQ 48 FP01 65 FP18
15 D01 32 IO16 49 FP02 66 FP19
16 D14 33 A1 50 FP03 67 FP20
17 D00 34 PDIAG 51 FP04 68 FP21

24-Pin Power
Connector
24 13
12 1

1 +3.3 V 7 GND 13 +3.3 V 19 GND
2 +3.3 V 8 POK 14 -12 V 20 open
3 GND 9 +5 Vaux 15 GND 21 +5 V
4 +5 V 10 +12 V 16 PSON 22 +5 V
5 GND 11 +12 V 17 GND 23 +5 V
6 +5 V 12 +3.3 V 18 GND 24 GND
24-Pin MicroFit Power

Connector
24 13
12 1

1 +5 Vaux 7 PWRGD 13 +12 V 19 GND
2 GND 8 +3.3 V 14 +5 V Sense 20 +3.3 Sense
3 +5 V 9 +3.3 V 15 GND 21 +3.3 V
4 +5 V 10 Tach 16 +5 V 22 +3.3 V
5 PS_ON 11 GND 17 +5 V 23 GND
6 GND 12 Fan-CMD 18 +3.3 V 24 -12 V
4-Pin Power (for CPU)

1 GND
2 GND
3 +12 V CPU
4 -12 V CPU

6-Pin Power
1 GND
2 GND
3 GND
4 6 4 12 V CPU
5 12 V CPU
6 +12 V
SATA Data and Power

Drive Connector

S1 Ground S2 A+ S3 A- S4 Ground
S5 B- S6 B+ S7 Ground
P1 V 3.3 P2 V 3.3 P3 V 3.3 P4 Ground
P5 Ground P6 Ground P7 V5 P8 V5
P9 V5 P10 Ground P11 Reserved P12 Ground
P13 V 12 P14 V 12 P15 V 12
*S = Data, P = Power

PCI Express
x1, x4, x8, and x16 PCI Express Connector
Pin A
Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal
1 PRSNT1# 6 JTAG3 11 PERST# 16 PERp0 21 PERp1
2 +12V 7 JTAG4 12 GND 17 PERn0 22 PERn1
3 +12V 8 JTAG5 13 REFCLK+ 18 GND 23 GND
4 GND 9 +3.3v 14 REFCLK- 19 RSVD 24 GND
5 JTAG2 10 +3.3v 15 GND 20 GND 25 PERp2
26 PERn(2) 31 GND 36 PERn4 41 GND 46 GND
27 GND 32 RSVD 37 GND 42 GND 47 PERp7
28 GND 33 RSVD 38 GND 43 PERp6 48 PERn7
29 PERp3 34 GND 39 PERp5 44 PERn6 49 GND
30 PERn3 35 PERp4 40 PERn5 45 GND 50 RSVD
51 GND 56 PERp9 61 PERn10 66 GND 71 GND

52 PERp8 57 PERn9 62 GND 67 GND 72 PERp13
53 PERn8 58 GND 63 GND 68 PERp12 73 PERn13
54 GND 59 GND 64 PERp11 69 PERn12 74 GND
55 GND 60 PERp10 65 PERn11 70 GND 75 GND
76 PERp14 81 PERn15
77 PERn14 82 GND
78 GND
79 GND
80 PERp15
Pin B information is on the next page
Notes:
x1 PCI Express uses pins 1-18

PCI Express
x1, x4, x8, and x16 PCI Express Connector
Pin B
Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal
1 +12V 6 SMDAT 11 WAKE# 16 GND 21 GND
2 +12V 7 GND 12 RSVD 17 PRSNT2# 22 GND
3 RSVD 8 +3.3v 13 GND 18 GND 23 PETp2
4 GND 9 JTAG1 14 PETp0 19 PETp1 24 PETn2
5 SMCLK 10 3.3vAux 15 PETn0 20 PETn1 25 GND
26 GND 31 PRSNT2# 36 GND 41 PETp6 46 PETn7
27 PETp3 32 GND 37 PETp5 42 PRTn6 47 GND
28 PETn3 33 PETp4 38 PETn5 43 GND 48 PRSNT2#
29 GND 34 PETn4 39 GND 44 GND 49 GND
30 RSVD 35 GND 40 GND 45 PETp7 50 PETp8
51 PETn8 56 GND 61 GND 66 PETp12 71 PETn13

52 GND 57 GND 62 PETp11 67 PETn12 72 GND
53 GND 58 PETp10 63 PETn11 68 GND 73 GND
54 PETp9 59 PETn10 64 GND 69 GND 74 PETp14
55 PETn9 60 GND 65 GND 70 PETp13 75 PETn14
76 GND 81 PRSNT2#
77 GND 82 RSVD
78 PETp15
79 PETn15
80 GND
Notes:

B
Power Cord Set Requirements
The voltage select switch feature on the computer permits it to operate from any line voltage
between 100-120 or 220-240 volts AC.
The power cord set received with the computer meets the requirements for use in the country
where you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you
use the computer. For more information on power cord set requirements, contact your authorized
HP dealer, reseller, or service provider.
General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 1.8 m (6.00 feet) and a maximum of 3.0 m
(9.75 feet).
2. All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be used.
3. The power cord set must have a minimum current capacity of 10A and a nominal voltage
rating of 125 or 250 volts AC, as required by each country’s power system.
4. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector, for mating with appliance inlet on the Switch Box.
Service Reference Guide, dc7100 361288-003 B–1

Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Accrediting Accrediting
Country Agency Country Agency
Australia (1) EANSW Italy (1) IMQ
Austria (1) OVE Japan (3) METI
Belgium (1) CEBC Norway (1) NEMKO
Canada (2) CSA Sweden (1) SEMKO
Denmark (1) DEMKO Switzerland (1) SEV
Finland (1) SETI United Kingdom (1) BSI
France (1) UTE United States (2) UL
Germany (1) VDE
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size.
Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of
the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug
must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P
(15A 250V) configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration
number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 1.0 mm2 conductor size. Wall plug must be a two-pole grounding type
with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
B–2 361288-003 Service Reference Guide, dc7100

C
POST Error Messages
POST Error Messages

An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs
when the system is turned on, checking assemblies within the computer and reporting any errors
found.
Not all computers use all of the codes listed.
POST Error Messages

Screen Message Probable Cause Recommended Action
101-Option ROM System ROM or Verify the correct ROM.
Checksum Error expansion board option Flash the ROM if needed.
ROM checksum.
If an expansion card was recently
added, remove it and see if the problem
remains.
Clear CMOS.
If the message disappears, there may be
a problem with the expansion card.
Replace the system board.
110-Out of Memory Recently added PCI If a PCI expansion card was recently
Space for Option expansion card contains added, remove it to see if the problem
ROMs an option ROM too large remains.
to download during In Computer Setup, disable the NIC PXE
POST. Option ROM Download to prevent PXE
option ROM for the internal NIC from
being downloaded during POST to free
more memory for an expansion card’s
option ROM. Internal PXE option ROM is
used for booting from the NIC to a PXE
server.
Enable the ACPI/USB Buffers @ Top of
Memory setting in Computer Setup.
162-System Options Configuration incorrect. Run Computer Setup (F10 Setup) and
Not Set RTC (real-time clock) check configuration of Onboard
battery may need to be Devices.
replaced. Set the date and time under Control
Panel or in F10 Setup depending on
the operating system.
If the problem persists, replace the RTC
battery.
Service Reference Guide, dc7100 361288-003 C–1

POST Error Messages
163-Time & Date Not Invalid time or date in Set the date and time under Control
Set configuration memory. Panel or in F10 Setup depending on
RTC (real-time clock) the operating system.
battery may need to be If the problem persists, replace the RTC
replaced. battery.
CMOS jumper may not Check for proper placement of the
be properly installed. CMOS jumper, if applicable.
164-Memory Size Error Memory amount has Press the F1 key to save the memory
changed since the last changes.
boot (memory added or
removed).
Memory configuration is Run Computer Setup (F10 Setup).
incorrect. Make sure memory module(s) (if any) are
installed properly.
If third party memory has been added,
test using HP-only memory.
Verify proper memory module type.
201-Memory Error RAM failure. Run Computer Setup (F10 Setup) or
Windows utilities.
Ensure memory and continuity modules
are installed correctly.
Verify proper memory module type.
Remove and replace memory module(s)
one at a time to isolate faulty module.
Replace the faulty memory module(s).
If error persists after replacing memory
modules, replace the system board.
213-Incompatible A memory module in Verify proper memory module type.
memory Module in memory socket identified Try another memory socket.
memory Socket(s) in the error message is
Replace memory with a module
X,X, X missing critical SPD
conforming to the SPD standard.
information, or is
incompatible with the
chipset.
214-DIMM Populated DIMM Rearrange the DIMMS so that each
Configuration Warning configuration is not channel has the same amount of
optimized. memory.
219-ECC Memory Recently added memory If additional memory was recently
Module Detected ECC module(s) support ECC added, remove it to see if the problem
Modules not supported memory error correction. remains.
on this platform Check product documentation for
memory support information.
C–2 361288-003 Service Reference Guide, dc7100

POST Error Messages
301-Keyboard Error Keyboard failure. Reconnect keyboard with computer
turned off.
Check connector for bent or missing
pins.
Ensure that none of the keys are
depressed.
Replace keyboard.
303-Keyboard I/O board keyboard Reconnect keyboard with computer
Controller Error controller. turned off.
304-Keyboard or Keyboard failure. Reconnect the keyboard with computer
System Unit Error turned off.
depressed.
Replace keyboard.
Replace system board.
501-Display Adapter Graphics display Reseat the graphics card (if applicable).
Failure controller. Clear CMOS.
Verify that the monitor is attached and
turned on.
Replace the graphics controller (if
applicable).
510-Splash Screen Splash Screen image has Install latest version of ROMPaq to
image corrupted errors. restore image.
511-CPU, CPUA, or Fan is not connected or Reseat fan cable.
CPUB Fan not detected may have malfunctioned. Reseat the fan.
Replace the fan.
512-Chassis, rear Fan is not connected, Reseat chassis, rear chassis, or front
chassis, or front chassis may have malfunctioned. chassis fan cable.
fan not detected Reseat chassis, rear chassis, or front
chassis fan.
Replace chassis, rear chassis, or front
chassis fan.
514-CPU or Chassis CPU fan is not connected Reseat CPU or chassis fan.
Fan not detected. or may have Reseat fan cable.
malfunctioned.
Replace CPU or chassis fan.
601-Diskette Controller Diskette controller Run Computer Setup (F10 Setup).
Error circuitry or floppy drive Check and/or replace cables.
circuitry incorrect.
Clear CMOS.
Replace diskette drive.

POST Error Messages
605-Diskette Drive Type Mismatch in drive type. Run Computer Setup (F10 Setup).
Error Disconnect any other diskette controller
devices (tape drives).
Clear CMOS.
912-Computer Cover No action required.
Has Been Removed
Since Last System Start
Up
917-Front Audio not Front audio harness has Reconnect or replace front audio
Detected been detached or harness.
unseated from the system
board.
919-Front Panel, Riser card has been Unplug computer and install/reinstall
MultiPort, and/or removed or has not been riser cord.
MultiBay Risers not reinstalled properly in the
Detected. system.
921-Device in PCI There is an Try rebooting the system. If the error
Express slot failed to incompatibility/problem reoccurs, the device may not work with
initialize. with this device and the this system.
system or PCI Express Link
could not be retrained to
an X1.
✎ This error message applies to the PCI Express Graphics slot using Intel 9X1 Express chipsets. This
slot supports x1 and x16 (PCI Express Link Width cards) only. If a x4 or x8 card is used, system
BIOS will attempt to retrain to a x1. If this fails, the 921 error message will be displayed.
1720-SMART Hard Hard drive is about to Determine if hard drive is giving correct
Drive Detect Imminent fail. (Some hard drives error message. Run the Drive Protection
Failure have a firmware patch System test if applicable.
that will fix an erroneous Apply firmware patch if applicable. (see
error message.) www.hp.com/support)
Back up contents and replace hard drive.
1785-MultiBay (for MultiBay option on Ensure the MultiBay option is attached
incorrectly installed non-USDT systems) as device 0 on the IDE cable.
Multibay option ribbon Ensure no other device is attached to the
cables not seated or same IDE cable.
improperly attached. Ensure both ends of the IDE and
or MultiBay ribbon cables are properly
MultiBay device not seated.
properly seated. Ensure the MultiBay device is fully
or inserted.
MultiBay diskette present. Ensure a MultiBay diskette is not present
(MultiBay diskette drives are not
supported by the MultiBay option).

POST Error Messages
1785-MultiBay (for integrated MultiBay/ Ensure the MultiBay device is fully
incorrectly installed USDT systems) inserted.
(continued) MultiBay device not Ensure the MultiBay riser is properly
properly seated. seated.
or
MultiBay riser not
properly seated.
1794-Inaccessible A device is attached to If using Windows 2000 or Windows XP,
devices attached to SATA 1 and/or SATA 3. change “SATA Emulation” to “Separate
SATA 1 and/or SATA 3 Devices attached to these IDE Controller” in Computer Setup.
connectors will be If not using Windows 2000 or Windows
inaccessible while “SATA XP, relocate the affected devices to SATA
Emulation” is set to 0 or SATA 2 (if available).
“Combined IDE Remove the affected devices from SATA
Controller” in Computer 1 and SATA 3.
Setup.
1796-SATA Cabling One or more SATA Ensure SATA connectors are used in
Error devices are improperly ascending order. For one device, use
attached. For optimal SATA 0. For two devices, use SATA 0
performance, the SATA 0 and SATA 1. For three devices, use SATA
and SATA 1 connectors 0, SATA1, and SATA 2.
must be used before
SATA 2 and SATA 3.
1801-Microcode Patch Processor not supported Upgrade BIOS to proper version.
Error by ROM BIOS. Change the processor.
1998-Master Boot The previously saved Run Computer Setup and save the MBR
Record has been lost. copy of the MBR has of the current bootable disk.
been corrupted.
1999-Master Boot The current MBR does not Use extreme caution, The MBR may have
Record has been match the previously been updated due to normal disk
changed. saved copy of the MBR. maintenance activities (disk manager,
fdisk, or format).
Ä Replacing the previously saved MBR

in such situations can cause data
loss.
If certain that the MBR change is
unintentional and undesired (e.g. due to
a virus), run Computer Setup and restore
the previously saved MBR copy.
Otherwise, run Computer Setup and
either disable MBR security or save the
MBR of the current bootable disk.

POST Error Messages
2000-Master Boot The current bootable hard Run Computer Setup and either disable
Record Hard Drive has drive is not the same as MBR security or save the MBR of the
Changed. the one that was present current bootable disk.
when MBR security was
enabled.
Invalid Electronic Serial Electronic serial number Run Computer Setup. If Setup already
Number. has become corrupted. has data in the field or will not allow the
serial number to be entered, download
from http://www.hp.com and run
SP5572.EXE (SNZERO.EXE).
Run Computer Setup and try to enter
serial number under Security, System ID,
then save changes.
Network Server Mode Keyboard failure while Reconnect keyboard with computer
Active and No Network Server Mode turned off.
Keyboard Attached enabled. Check connector for bent or missing
pins.
depressed.
Replace keyboard.
Parity Check 2. Parity RAM failure. Run Computer Setup and Diagnostic
utilities.

POST Diagnostic Front Panel LEDs and Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before
or during POST that do not necessarily have an error code or text message associated with them.
✎ Ifcomputer
you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the
and refer to the following table to determine the front panel LED codes.
✎ Recommended
performed.
actions in the following table are listed in the order in which they should be
✎ Beeps will occur only for 5 iterations and then stop. LEDs will continue to blink until corrective
action is taken.

Possible
Activity Beeps Cause Recommended Action
Green Power LED None Computer on. None
On.
Green Power LED None Computer in None required. Press any key or move the
flashes every two Suspend to RAM mouse to wake the computer.
seconds. mode (select
models only) or
normal Suspend
mode.
Red Power LED 2 Processor Ensure that the computer air vents are not
flashes two times, thermal blocked and the processor cooling fan is
once every protection running.
second, followed activated: Open hood, press power button, and see
by a two second A fan may be if the processor fan spins. If the processor
pause. Beeps stop blocked or not fan is not spinning, make sure the fan's
after the fifth turning. cable is plugged onto the system board
iteration but the header. Ensure the fan is fully/properly
OR
LED continues to seated or installed.
flash until the issue The heatsink/fan
assembly is not If fan is plugged in and seated properly,
has been resolved.
properly but is not spinning, then replace processor
attached to the fan.
processor. Reseat processor heatsink and verify that
the fan assembly is properly attached.
Contact an authorized reseller or service
provider.

Possible
Red Power LED 3 Processor not Check to see that the processor is present.
flashes three times, installed (not an Reseat the processor.
once every indicator of bad
second, followed processor).
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
Red Power LED 4 Power failure Open the hood and ensure the power
flashes four times, (power supply is supply cable is seated into the connector
once every overloaded). on the system board.
second, followed Check if a device is causing the problem
by a two second by removing ALL attached devices (such as
pause. Beeps stop hard, diskette, or optical drives, and
after the fifth expansion cards). Power on the system. If
iteration but the the system enters the POST, then power off
LED continues to and replace one device at a time and
flash until the issue repeat this procedure until failure occurs.
has been resolved. Replace the device that is causing the
failure. Continue adding devices one at a
time to ensure all devices are functioning
properly.
Replace the power supply.
Red Power LED 5 Pre-video Reseat DIMMs. Power on the system.
flashes five times, memory error. Replace DIMMs one at a time to isolate
once every the faulty module.
second, followed
Replace third-party memory with HP
by a two second
memory.
pause. Beeps stop
after the fifth Replace the system board.
iteration but the
LED continues to
has been resolved.

Possible
Red Power LED 6 Pre-video For systems with a graphics card:
flashes six times, graphics error. Reseat the graphics card. Power on the
once every system.
second, followed
Replace the graphics card.
by a two second
pause. Beeps stop Replace the system board.
after the fifth For systems with integrated graphics,
iteration but the replace the system board.
LED continues to
has been resolved.
Red Power LED 7 System board Replace the system board.
flashes seven failure (ROM
times, once every detected failure
second, followed prior to video).
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
has been resolved.
Red Power LED 8 Invalid ROM Reflash the ROM using a ROMPaq
flashes eight times, based on bad diskette. See the “ROM Flash” section of
once every checksum. the Desktop Management Guide on the
second, followed Documentation CD.
by a two second Replace the system board.
pause. Beeps stop
after the fifth
iteration but the
LED continues to
has been resolved.

Possible
Red Power LED 9 System powers Check that the voltage selector, located
flashes nine times, on but is unable on the rear of the power supply (some
once every to boot. models), is set to the appropriate voltage.
second, followed Proper voltage setting depends on your
by a two second region.
pause. Replace the system board.
Replace the processor.
Red Power LED 10 Bad option card. Check each graphics card by removing
flashes ten times, the card (one at a time if multiple cards),
once every then power on the system to see if fault
second, followed goes away.
by a two second Once a bad card is identified, remove and
pause. replace the bad option card.
System does not None System unable to Press and hold the power button for less
power on and power on. than 4 seconds. If the hard drive LED turns
LEDs are not green, then:
flashing. Check that the voltage selector, located on
the rear of the power supply, is set to the
appropriate voltage. Proper voltage
setting depends on your region.
Remove the expansion cards one at a time
until the 3V_aux light on the system board
turns on.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED does
not turn on green then:
Check that the unit is plugged into a
working AC outlet.
Open hood and check that the power
button harness is properly connected to
the system board.
Check that both power supply cables are
properly connected to the system board.
Check to see if the 3V_aux light on the
system board is turned on. If it is turned
on, then replace the power button harness.
If the 3V_aux light on the system board is
not turned on, then replace the power
supply.

D
Troubleshooting Without Diagnostics
Preliminary Checklist
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer without using the diagnostics.
■ Are the computer and monitor connected to a working electrical outlet?
■ Is the voltage select switch is set to the appropriate voltage for your region (115V or 230V)?
■ Is the computer turned on?
■ Is the green power light illuminated?
■ Is the monitor turned on?
■ Is the green monitor light illuminated?
■ Turn up the monitor brightness and contrast controls if the monitor is dim.
■ If the system has multiple video sources (embedded or PCI adapters) installed (embedded
video on select models only) and a single monitor, the monitor must be plugged into the
monitor connector on the source selected as the primary VGA adapter. During boot, the other
monitor connectors are disabled and if the monitor is connected into these ports, the monitor
will not function. You can select which source will be the default VGA source in Computer
(F10) Setup.
■ Press and hold any key. If the system beeps, then the keyboard is operating correctly.
■ Check all cables for loose or incorrect connections.
■ Reconfigure the computer after installing a non–Plug and Play expansion board or other
option, such as a diskette drive.
■ Are all of the necessary device drivers installed?
■ Have all printer drivers been installed for each application?
■ Remove all bootable media (diskette, CD, or USB device) from the system before turning on
the system.
■ Are all switches set correctly?
■ Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and
the riser/system board?
Service Reference Guide, dc7100 361288-003 D–1

Solving Minor Problems
Solving Minor Problems

Problem Cause Possible Solution
Computer appears Software control of the 1. Press and hold the power button
locked up and will not power switch is not for at least four seconds until the
turn off when the power functional. computer turns off.
button is pressed. 2. Disconnect electrical plug from
outlet.
Computer will not Computer is in Press the power button to resume from
respond to USB standby mode. standby mode.
keyboard or mouse.
System has locked up. Restart computer.
Ä button
CAUTION: When attempting to resume from standby mode, do not hold down the power
for more than four seconds. Otherwise, the computer will shut down and you will lose
any unsaved data.
Computer date and RTC (real-time clock) 1. Reset the date and time under
time display is incorrect. battery may need to be Control Panel.
replaced. 2. Replace the RTC battery.
Computer appears to Network driver is loaded Establish a network connection, or
pause periodically. and no network use Computer Setup or Microsoft
connection is established. Windows Device Manager to disable
the network controller.
Cursor will not move The Num Lock key Press the Num Lock key. The Num
using the arrow keys on may be on. Lock key can be disabled (or
the keypad. enabled) in Computer Setup.
Cannot remove Smart Cover Lock, 1. Unlock the Smart Cover Lock
computer cover or featured on some using Computer Setup.
access panel. computers, is locked. 2. Use the Smart Cover FailSafe Key
in case of forgotten password,
power loss, or computer
malfunction.
Poor performance is Processor is hot. 1. Ensure airflow to the computer is
experienced. not blocked.
2. Ensure the fans are connected
and working properly (some fans
only operate when needed).
3. Ensure the processor heatsink is
installed properly.
Hard drive is full. Transfer data from the hard drive to
create more space on the hard drive.
Low on memory. Add more memory.
Hard drive fragmented. Defragment hard drive.
D–2 361288-003 Service Reference Guide, dc7100

Solving Minor Problems (Continued)
Poor performance is Program previously Restart the computer.
experienced. accessed did not release
(continued) reserved memory back to
the system
Virus resident of the hard Run virus protection program.
drive.
Too many applications Close unnecessary applications.
running. Add more memory.
Cause unknown. Restart the computer.
Computer powered off Processor thermal 1. Ensure computer air vents are not
automatically and the protection activated: blocked and the cooling fan is
Power LED flashes Red A fan may be blocked or running.
two times, once every not turning. 2. Open hood, press power button,
second, followed by a and see if the processor fan
OR
two second pause, and spins. If not spinning, make sure
the computer beeps two The heatsink is not
the fan's cable is plugged onto
times. Beeps continue properly attached to the
the system board header. Ensure
for five iterations after processor.
the fan is fully/properly seated or
which the LED flashes installed.
will continue until the
problem is resolved. 3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.

Solving Minor Problems (Continued)
System does not power System unable to power Press and hold the power button for
on and the LEDs on the on. less than 4 seconds. If the hard drive
front of the computer LED turns green, then:
are not flashing. 1. Check that the voltage selector is
set to the appropriate voltage.
2. Remove the expansion cards one
at a time until the 5 V_aux light
on the system board turns on.
3. Replace the system board.
OR
Press and hold the power button for
less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that the unit is plugged
into a working AC outlet.
2. Open hood and check that the
power button harness is properly
connected to the system board.
3. Check that both power supply
cables are properly connected to
the system board.
4. If the 5 V_aux light on the system
board is on, then replace the
power button harness.
5. If the 5 V_aux light on the system
board is off, then replace the
power supply.

Solving Power Supply Problems
Solving Power Supply Problems
Problem Cause Solution
Power supply shuts down Voltage selector switch Select the proper AC voltage.
intermittently. on rear of computer
chassis not switched to
correct line voltage.
Power supply fault. Replace the power supply.
Computer powered off Processor thermal 1. Ensure that the computer air
automatically and the protection activated: vents are not blocked and the
Power LED flashes Red two A fan may be blocked cooling fan is running.
times, once every second, or not turning. 2. Open hood, press the power
followed by a two second button, and see if the processor
OR
pause, and the computer fan spins. If the processor fan is
beeps two times. Beeps The heatsink/fan
not spinning, make sure the
continue for five iterations assembly is not properly
fan's cable is plugged onto the
after which the LED flashes attached to the
system board header. Ensure
will continue until the processor.
the fan is fully/properly seated
problem is resolved. or installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
Power LED flashes Red, four Power failure (power 1. Check that the voltage selector,
times, once every second, supply is overloaded). is set to the appropriate voltage.
followed by a two second 2. Open the hood and ensure the
pause, and the computer 4-wire power supply cable is
beeps four times. Beeps seated into the connector on the
continue for five iterations system board.
after which the LED flashes
will continue until the 3. Check if a device is causing the
problem is resolved. problem by removing ALL
attached devices). Power on the
system. If the system enters the
POST, then power off and
replace one device at a time
and repeat this procedure until
failure occurs. Replace the
device causing the failure.
Continue adding devices one at
a time to ensure all devices are
4. Replace the power supply.

Solving Diskette Problems
Solving Diskette Problems
Diskette drive light stays on. Diskette is damaged. In Microsoft Windows XP, right-click
Start, click Explore, and select a
drive. Select File > Properties >
Tools. Under Error-checking,
click Check Now.
Diskette is incorrectly Remove diskette and reinsert.
inserted.
Drive button is not Push in drive button.
pushed in.
Files on diskette are Check the program diskettes.
damaged.
Drive cable is not Reconnect power cable. Ensure that
properly connected. all four pins are connected.
Drive not found. Cable is loose. Reseat diskette drive data and
power cables.
Removable drive is not Reseat the drive.
seated properly.
You attempted to hot Shut down the computer. Insert the
plug a removable drive into the MultiBay, if it is not
hard drive that has already inserted. Turn on the
DriveLock security computer.
enabled. (This feature
supported on select
models only.)
Diskette drive cannot write Diskette is not Format the diskette.
to a diskette. formatted.
Diskette is Use another diskette or remove the
write-protected. write protection.
Writing to the wrong Check the drive letter in the path
drive. statement.
Not enough space is Use another diskette.
left on the diskette.
Diskette write control is Use Computer Setup to check the
enabled. storage security feature disabled
settings.
Diskette is damaged. Replace the damaged disk.
Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS,
you may need to specify diskette
capacity. For example, to format a
1.44-MB diskette, type the following
command at the MS-DOS prompt:
FORMAT A: /F:1440

Solving Diskette Problems (Continued)
Cannot format diskette. Diskette is Use another diskette or remove the
(continued) write-protected. write protection.
Diskette write control is Use Computer Setup to check the
enabled. storage security feature disabled
settings.
A problem has occurred The directory structure is In Windows XP, right-click Start,
with a disk transaction. bad, or there is a click Explore, and select a drive.
problem with a file. Select File > Properties >
Tools. Under Error-checking,
click Check Now.
Diskette drive cannot read Diskette is not Format the diskette.
a diskette. formatted.
You are using the wrong Check the type of drive that you
diskette type for the are using and use the correct
drive type. diskette type.
You are reading the Check the drive letter in the path
wrong drive. statement.
Diskette is damaged. Replace the diskette with a new one.
“Invalid system disk” A diskette that does not When drive activity stops, remove
message is displayed. contain the system files the diskette and press the
needed to start the Spacebar. The computer should
computer has been start up.
inserted in the drive.
Diskette error has Restart the computer by pressing the
occurred. power button.
Cannot Boot to Diskette. Diskette is not bootable. Replace with a bootable diskette.
Diskette boot has been Run Computer Setup and enable
disabled in Computer diskette boot in Storage > Boot
Setup. Order.
Run Computer Setup and enable
Removable Media Boot in
Storage > Storage Options >
Removable Media Boot.
✎ Both steps should be used as

the Removable Media
Boot function overrides the
Boot Order enable
command.
Removable media boot Run Computer Setup and enable
has been disabled in Removable Media Boot in
Computer Setup. Storage > Storage Options>
Removable Media Boot.
Network server mode is Run Computer Setup and disable
enabled in Computer Network Server Mode in
Setup. Security > Password Options.

Solving Hard Drive Problems
Solving Hard Drive Problems
Hard drive error occurs. Hard disk has bad Use a utility to locate and block
sectors or has failed. usage of bad sectors. If necessary,
reformat the hard disk.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Disk transaction problem. Either the directory In Windows XP, right-click Start,
structure is bad or there click Explore, and select a drive.
is a problem with a file. Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Drive not found (identified). Loose cable. Check cable connections.
The system may not 1. Run Computer Setup.
have automatically 2. If the system still does not
recognized a newly recognize the new device,
installed device. check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
3. If this is a newly installed drive,
enter Setup and try adding a
POST delay under Advanced
> Power-On.
Drive jumper settings If the drive is a secondary drive that
may be incorrect. has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Drive’s IDE (ATA) Run Computer Setup and enable the
controller is disabled in Primary and Secondary IDE (ATA)
Computer Setup. controllers in Storage > Storage
Options.
Drive responds slowly Run Computer Setup and increase
immediately after the POST Delay in Advanced >
power-up. Power-On Options.
Nonsystem disk/NTLDR System is trying to start Remove the media from the drive.
missing message. from a non bootable
diskette or USB device.

Solving Hard Drive Problems (Continued)
Nonsystem disk/NTLDR System is trying to start 1. Insert a bootable diskette into
missing message. from a damaged hard the diskette drive and restart the
(continued) drive. computer.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
Replace the MBR image.
3. If the hard drive is still
inaccessible and MBR Security
is enabled, try restoring the
previously saved MBR image by
entering Setup and selecting
Security > Restore Master
Boot Record.
System files missing or 1. Insert a bootable system diskette
not properly installed. and restart.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
Replace the MBR image.
3. Install system files for the
appropriate operating system if
necessary.
Hard drive boot Run Computer Setup and enable the
disabled in Computer hard drive entry in the Storage >
Setup. Boot Order list.
Bootable hard drive is If attempting to boot from an IDE
not attached as first in a hard drive, ensure it is attached as
multi-hard drive Primary Device 0. If attempting to
configuration. boot from a SATA hard drive, ensure
it is attached to SATA 0.
Bootable hard drive's Enter Computer Setup and select
controller is not listed Storage > Boot Order and
first in the Boot Order. ensure the bootable hard drive's
controller is listed immediately under
the Hard Drive entry.

Solving Hard Drive Problems (Continued)
Parallel ATA (PATA) hard Using the wrong cable Reinstall the second Ultra ATA hard
drive does not perform for the drive type. drive using an 80-conductor cable
optimally. (standard on select models.)
Both slow and fast Connect slower UATA devices to a
UATA devices are on separate data cable connected to
the same data cable. the secondary IDE (ATA) controller.
Computer will not start. Hard drive is damaged. Observe the beeps and LED lights
on the front of the computer. See
Appendix C “POST Error
Messages”.
Computer seems to be Program in use has 1. Attempt the normal Windows
locked up. stopped responding to “Shut Down” procedure.
commands. 2. Press the power button for
four or more seconds to turn off
the power.
3. Restart the computer using the
power button.
Solving MultiBay Problems
Solving MultiBay Problems

Drive not found. You attempted to hot Shut down Windows and turn off
plug a removable the computer. Insert the drive into
hard drive that has the MultiBay, if it is not already
DriveLock security inserted. Turn on the computer.
enabled. (This feature
supported on select
models only.)
MultiBay is hidden in Enter Computer Setup and set
Computer Setup. MultiBay to Device Available in
Security > Device Security.

Solving Display Problems

Blank screen (no video). The cable connections Check the cable connections from
are not correct. the monitor to the computer and to
the electrical outlet.
Screen blanking utility Press any key or click the mouse
installed or energy button and, if set, type your
saver features enabled. password.
System ROM is bad; 1. Reflash the ROM using a
system is running in ROMPaq diskette.
FailSafe Boot Block 2. Replace the system board.
mode (indicated by
eight red blinks from the
power LED and eight
simultaneous beeps).
Fixed-sync monitor will Ensure that the monitor can accept
not sync at the the same horizontal scan rate as the
resolution chosen. resolution chosen.
Computer is in Press the power button to resume
standby mode. from standby mode.
Ä power
CAUTION: When attempting to resume from standby mode, do not hold down the
button for more than four seconds. Otherwise, the computer will shut down and
you will lose any unsaved data.
Monitor cable plugged If the computer system has both
into the wrong an integrated graphics connector
connector. and a graphics expansion card
connector, plug the monitor cable
into the expansion card connector.
Monitor settings in the 1. Restart the computer and press
computer are not F8 during startup when you see
compatible with the “Press F8” in the bottom right
monitor. corner of the screen.
2. Using the keyboard arrow keys,
select Enable VGA Mode
and press Enter.
3. In Windows Control Panel,
double-click the Display icon
and select the Settings tab.
4. Use the sliding control to reset
the resolution.

Blank screen and the Pre-video memory error. 1. Reseat DIMMs. Power on the
power LED flashes Red five system.
times, once every second, 2. Replace DIMMs one at a time to
followed by a two second isolate the faulty module.
pause, and the computer
beeps five times. Beeps 3. Replace third-party memory
continue for five iterations with HP memory.
after which the LED flashes 4. Replace the system board.
problem is resolved.
Power LED flashes Red six Pre-video graphics For systems with a graphics card:
times, once every second, error. 1. Reseat the graphics card.
followed by a two second
pause, and the computer 2. Replace the graphics card.
beeps six times. Beeps 3. Replace the system board.
continue for five iterations For systems with integrated
after which the LED flashes graphics, replace the system board.
Blank screen and the Invalid ROM based on 1. Reflash the ROM using a
power LED flashes Red checksum. ROMPaq diskette.
eight times, once every 2. Replace the system board.
second, followed by a two
second pause, and the
computer beeps eight
times. Beeps continue for
five iterations after which
the LED flashes will
continue until the problem
is resolved.
Monitor does not function Monitor without energy Disable monitor energy saver
properly when used with saver capabilities is feature.
energy saver features. being used with energy
saver features enabled.
Dim characters. The brightness and Adjust the monitor brightness and
contrast controls are not contrast controls.
set properly.
Cables are not properly Check that the graphics cable is
connected. securely connected to the graphics
card and the monitor.
Blurry video or requested If the graphics controller Install the video drivers included in
resolution cannot be set. was upgraded, the the upgrade kit.
correct video drivers
may not be loaded.

Monitor is not capable Change requested resolution.
of displaying requested
resolution.
Graphics card is bad. Replace the graphics card.
The picture is broken up, The monitor connections 1. Be sure the monitor cable is
rolls, jitters, or flashes. may be incomplete or securely connected to the
the monitor may be computer.
incorrectly adjusted. 2. In a two-monitor system or if
another monitor is in close
proximity, be sure the monitors
are not interfering with each
other’s electromagnetic field by
moving them apart.
3. Fluorescent lights or fans may
be too close to the monitor.
Monitor needs to be Degauss the monitor.
degaussed.
Vibrating or rattling noise Monitor degaussing coil None. It is normal for the
coming from inside a CRT has been activated. degaussing coil to be activated
monitor when powered on. when the monitor is powered on.
Clicking noise coming from Electronic relays have None. It is normal for some monitors
inside a CRT monitor. been activated inside to make a clicking noise when
the monitor. turned on and off, when going in
and out of standby mode, and when
changing resolutions.
High pitched noise coming Brightness and/or Lower brightness and/or contrast
from inside a flat panel contrast settings are too settings.
monitor. high.
Fuzzy focus; streaking, Flat panel monitor’s 1. Select the monitor’s
ghosting, or shadowing internal digital Auto-Adjustment option in the
effects; horizontal scrolling conversion circuits may monitor’s on-screen display
lines; faint vertical bars; or be unable to correctly menu.
unable to center the picture interpret the output 2. Manually synchronize the Clock
on the screen. synchronization of the and Clock Phase on-screen
(flat panel monitors using graphics card. display functions. Download
an analog VGA input SoftPaq SP20930 or SP22333,
connection only) depending on the monitor, to
assist with the synchronization.
Graphics card is not 1. Reseat the graphics card.
seated properly or is 2. Replace the graphics card.
bad.

Certain typed symbols do The font you are using Use the Character Map to locate the
not appear correct. does not support that and select the appropriate symbol.
particular symbol. Click Start > All Programs >
Accessories > System Tools >
Character Map. You can copy
the symbol from the Character Map
into a document.

Solving Audio Problems
Solving Audio Problems

Sound does not come Software volume control Double-click the Speaker icon on
out of the speaker or is turned down. the taskbar and use the volume
headphones. slider to adjust the volume.
The external speakers Turn on the external speakers.
are not turned on.
Audio is hidden in Enable the audio in Computer
Computer Setup. Setup: Security > Device
Security >Audio.
External speakers See the sound card documentation
plugged into the wrong for proper speaker connection.
audio jack.
Audio cable not Connect audio cable between CD
connected. or DVD-ROM drive and the system
board.
Digital CD audio is not Enable digital CD audio:
enabled. 1. From the Control Panel, select
System.
2. On the Hardware tab, click
the Device Manager button.
3. Right-click on the CD/DVD
device and select Properties.
4. On the Properties tab, make
sure “Enable digital CD
audio for this CD-ROM
device” is checked.
Headphones or devices Turn on and use headphones or
connected to the external speakers, if connected, or
line-out connector mute disconnect headphones or external
the internal speaker. speakers.
Volume is muted. 1. From the Control Panel
program, click Sound,
Speech and Audio
Devices, then click Sounds
and Audio Devices.
2. Click the Mute check box to
remove the check mark from
the box.

Solving Audio Problems (Continued)
Ä CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
any unsaved data will be lost.
Noise or no sound comes 1. If using digital speakers that
out of the speakers or have a stereo jack and want the
headphones. system to auto-switch to digital,
use a stereo-to-mono adapter
to properly engage the
auto-sense feature or use the
multimedia device properties
to manually switch the audio
signal from analog to digital.
2. If the headphones have a mono
jack, use the multimedia device
properties to switch the system
to analog out.
✎ If you set digital as the Output Mode, the internal speaker and external analog
speakers will no longer output audio until you switch back to an auto-sense or
analog mode.
If you set analog as the Output Mode, external digital speakers will not function
until you change the output mode back to an auto-sense or digital mode.
Sound cuts in and out. Processor resources are Shut down all open
being used by other processor-intensive applications.
open applications.
Computer appears to be The hard disk may be 1. Before recording, make sure
locked up while recording full. there is enough free space on
audio. the hard disk.
2. Try recording the audio file in a
compressed format.

Solving Printer Problems
Solving Printer Problems

Printer will not print. Printer is not turned on Turn the printer on and make sure it
and online. is online.
The correct printer 1. Install the correct printer driver
driver for the for the application.
application are not 2. Try printing using the
installed. MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being
used. If the printer works, reload
the printer driver.
If you are on a network, Make the proper network
you may not have made connections to the printer.
the connection to the
printer.
Printer may have failed. Run printer self-test.
Printer will not turn on. The cables may not be Reconnect all cables.
connected properly.
Printer prints garbled The correct printer Install the correct printer driver for
information. driver is not installed. the application.
The cables may not be Reconnect all cables.
connected properly.
Printer memory may be Reset the printer by turning it off for
overloaded. one minute, then turn it back on.
Printer is offline. The printer may be out 1. Check the paper tray and refill it
of paper. if it is empty.
2. Select online.

Solving Keyboard and Mouse Problems

Keyboard commands and Keyboard connector 1. Turn off the computer.
typing are not recognized is not properly 2. Reconnect the keyboard to the
by the computer. connected. back of the computer and
restart the computer.
Program in use has Shut down the computer using
stopped responding the mouse and then restart the
to commands. computer.
Keyboard needs Replace the keyboard.
repairs.
Input is coming from a 1. Ensure that the keyboard
nearby wireless batteries are fresh.
keyboard. 2. Place the receiver over 30 cm
(12 in) from a telephone, power
supply, transformer, computer,
other electrical device, or power
cords or cables.
3. The receiver should not be
placed on or inside of a metal
surface.
any unsaved data will be lost.
Cursor will not move using The Num Lock key Press the Num Lock key. The
the arrow keys on the may be on. Num Lock light should not be on if
keypad. you want to use the arrow keys. The
Num Lock key can be disabled
(or enabled) in Computer Setup.
Mouse does not respond to Mouse connector is 1. Shut down the computer using
movement or is too slow. not properly plugged the keyboard.
into the back of the 2. Plug the mouse connector into
computer. the back of the computer (or the
keyboard) and restart the
computer.
Program in use has Shut down the computer using the
stopped responding keyboard and then restart the
to commands. computer.
Mouse may need Remove the roller ball cover on the
cleaning. mouse and clean it.
Mouse needs repairs. Replace the mouse.

Mouse does not respond to Computer is in Press the power button to resume
movement or is too slow. standby mode. from standby mode.
(continued)
Input is coming from a 1. Ensure that the mouse batteries
nearby wireless mouse. are fresh.
2. Place the receiver over 30 cm
(12 in) from a telephone, power
supply, transformer, computer,
other electrical device, or power
cords or cables.
3. The receiver should not be
placed on or inside of a metal
surface.
you will lose any unsaved data.
Mouse will only move Mouse roller ball is Remove roller ball cover from the
vertically or horizontally, or dirty. bottom of the mouse and clean it.
movement is jerky.

Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP
automatically recognize the device and configure the computer. If you install a non–plug and
play device, you must reconfigure the computer after completing installation of the new
hardware. In Windows 2000, select the Add New Hardware icon in the Control Panel (for
Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the
screen.
Solving Hardware Installation Problems

A new device is not Device is not seated or Ensure that the device is properly
recognized as part of connected properly. and securely connected and that
the system. pins in the connector are not
bent down.
Cable(s) of new Ensure that all cables are properly
external device are and securely connected and that
loose or power cables pins in the cable or connector are
are unplugged. not bent down.
Power switch of new Turn off the computer, turn on the
external device is not external device, then turn on the
turned on. computer to integrate the device
with the computer system.
When the system Reboot the computer and follow the
advised you of changes instructions for accepting the
to the configuration, you changes.
did not accept them.
A plug and play board Use Windows 2000 or Windows XP
may not automatically Device Manager to deselect the
configure when automatic settings for the board and
added if the default choose a basic configuration that
configuration conflicts does not cause a resource conflict.
with other devices. You can also use Computer Setup to
reconfigure or disable devices to
resolve the resource conflict.
Computer will not start. Wrong memory 1. Review the documentation that
modules were used in came with the system to
the upgrade or memory determine if you are using the
modules were installed correct memory modules and to
in the wrong location. verify the proper installation.
2. Observe the beeps and LED
lights on the front of the
computer. See Appendix C
“POST Error Messages” to
determine possible causes.

Solving Hardware Installation Problems (Continued)
Power LED flashes Red five Memory is installed 1. Reseat DIMMs.
times, once every second, incorrectly or is bad. 2. Replace DIMMs one at a time to
Power LED flashes Red six Video card is not seated For systems with a graphics card:
times, once every second, properly or is bad, or 1. Reseat the graphics card. Power
followed by a two second system board is bad. on the system.
beeps six times. Beeps 2. Replace the graphics card.
continue for five iterations 3. Replace the system board.
after which the LED flashes For systems with integrated
will continue until the graphics, replace the system board.
Power LED flashes Red ten Bad option card. 1. Check each option card by
times, once every second, removing the cards one at time
followed by a two second (if multiple cards), then power
pause, and the computer on the system to see if fault goes
beeps ten times. Beeps away.
continue for five iterations 2. Once bad card is identified,
after which the LED flashes remove and replace bad option
will continue until the card.
problem is resolved

Solving Network Problems
These guidelines do not discuss the process of debugging the network cabling.
Solving Network Problems

Wake-on-LAN feature is Wake-on-LAN is not Use the Network control application
not functioning. enabled. to enable Wake-on-LAN.
Network driver does Network controller is Run Computer Setup and enable
not detect network disabled. network controller.
controller. Enable the network controller in the
operating system via the Device
Manager.
Incorrect network driver. Check the network controller
documentation for the correct driver
or obtain the latest driver from the
manufacturer’s Web site.
Network status link light No active network is Check cabling and network
does not turn on or it detected. equipment for proper connection.
never flashes.
Network controller is not Use the Network control application
✎ The network status
light should flash
set up properly. to verify that the device is working
properly.
when there is
network activity.
Network driver is not Reinstall network drivers.
properly loaded.
System cannot autosense Disable auto-sensing capabilities
the network. and force the system into the correct
operating mode.
Diagnostics reports a The cable is not securely Ensure that both ends of the data
failure. connected. cable are securely connected.
The cable is attached to Ensure that the cable is attached to
the incorrect connector. the correct connector.
There is a problem with Ensure that the cable and device at
the cable or a device at the other end are operating
the other end of the cable. correctly.
Network controller Under the Computer Setup
interrupt is shared with Advanced menu, change the
an expansion board. resource settings for the board.
The network controller Replace the NIC.
is defective.

Solving Network Problems (Continued)
Diagnostics passes, but Network drivers are 1. Make sure the network drivers
the computer does not not loaded, or driver are loaded and that the driver
communicate with the parameters do not match parameters match the
network. current configuration. configuration of the network
controller.
2. Make sure the correct network
client and protocol is installed.
Diagnostics passes, but The network controller Select the Network icon in the
the computer does not is not configured for this Control Panel and configure the
communicate with the computer. network controller.
network. (continued)
Network controller Network controller Under the Computer Setup
stopped working when interrupt is shared with an Advanced menu, change the
an expansion board was expansion board. resource settings for the board.
added to the computer.
The network controller Verify that the drivers were not
requires drivers. accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board Under the Computer Setup
installed is a network card Advanced menu, change the
(NIC) and conflicts with resource settings for the board.
the embedded NIC.
Network controller stops The files containing the Reinstall the network drivers, using
working without apparent network drivers are the Restore Plus! CD.
cause. corrupted.
The cable is not securely Ensure that both ends of the cable
connected. are securely attached to the correct
devices.
The network controller is Replace the NIC.
defective.
New network card will New network card may be Install a working, industry-standard
not boot. defective or may not meet NIC, or change the boot sequence
industry-standard to boot from another source.
specifications.
Cannot connect to The network controller is Verify Network Connectivity, that a
network server when not configured properly. DHCP Server is present, and that
attempting Remote the Remote System Installation
System Installation. Server contains the NIC drivers for
your NIC.
System setup utility Unprogrammed EEPROM. Flash the ROM.
reports unprogrammed
EEPROM.

Solving Memory Problems
Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the system will not boot the operating system.
Solving Memory Problems

System will not boot or Memory module is not Replace module with the correct
does not function properly the correct type or industry-standard device for the
after installing additional speed or the new computer.
memory modules. memory module is not
seated properly.
On some models, ECC and non-ECC
memory modules cannot be mixed.
Out of memory error. Memory configuration Use the Device Manager to check
may not be set up memory configuration.
correctly.
You have run out of Check the application
memory to run the documentation to determine the
application. memory requirements.
Memory count during POST The memory modules Check that the memory modules
is wrong. may not be installed have been installed correctly and
correctly. that proper modules are used.
Integrated graphics may No action required.
use system memory.
Insufficient memory error Too many Terminate Delete any TSRs that you do
during operation. and Stay Resident not need.
programs (TSRs) are
installed.
You have run out of Check the memory requirements for
memory for the the application or add more
application. memory to the computer.
Power LED flashes Red five Memory is installed 1. Reseat DIMMs.
times, once every second, incorrectly or is bad. 2. Replace DIMMs one at a time to

Solving Processor Problems
.
Solving Processor Problems

Poor performance is Processor is hot. 1. Make sure the airflow to the
experienced. computer is not blocked.
2. Make sure the fans are
connected and working
properly (some fans only
operate when needed).
3. Make sure the processor
heatsink is installed properly.
Power LED flashes Red Processor is not seated 1. Check to see that the processor
three times, once every properly or not is present.
second, followed by a two installed. 2. Reseat the processor.
second pause, and the
computer beeps three
times. Beeps continue for
five iterations after which
the LED flashes will
continue until the problem
is resolved.

Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems

System will not boot from Removable Media Boot Run the Computer Setup utility and
CD-ROM or DVD drive. is not enabled through enable booting to removable media
the Computer Setup and verify boot order settings.
utility.
Non-bootable CD in Try a bootable CD in the drive.
drive.
Network Server Mode Run Computer Setup and disable
is enabled in Computer Network Server Mode in Security
Setup. > Password Options.
Boot order not correct. Run Computer Setup and change
boot sequence in Storage > Boot
Order.
CD-ROM or DVD devices Drive is not connected 1. Reconnect power and data
are not detected or driver is properly or not properly cables to the drive.
not loaded. configured. 2. Install correct device driver.
Movie will not play in the Movie may be See the documentation that came
DVD drive. regionalized for a with the DVD drive.
different country.
Decoder software is not Install decoder software.
installed.
Damaged media. Replace media.
Movie rating locked out Use DVD software to remove
by parental lock. parental lock.
Media installed upside Reinstall media.
down.
Cannot eject compact disc Disc not properly seated 1. Turn off the computer and insert
(tray-load unit). in the drive. a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
CD-ROM, CD-RW, Media has been Re-insert the Media with the label
DVD-ROM, or DVD-R/RW inserted upside down. facing up.
drive cannot read a disc or
The DVD-ROM drive Wait at least 30 seconds to let the
takes too long to start.
takes longer to start DVD-ROM drive determine the type
because it has to of media being played. If the disc
determine the type of still does not start, read the other
media played, such as solutions listed for this topic.
audio or video.

Solving CD-ROM and DVD Problems (Continued)
CD or DVD disc is dirty. Clean CD or DVD with a CD
cleaning kit.
Windows does not 1. Use Device Manager to remove
detect the CD-ROM or or uninstall the device in
DVD-ROM drive. question.
2. Restart the computer and let
Windows detect the device.
Recording audio CDs is Wrong or poor quality 1. Try using a slower recording
difficult or impossible. media type. speed.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
Solving Drive Key Problems
Solving Drive Key Problems

Drive key is not seen as a The drive letter after the Change the default drive letter for
drive letter in Windows XP. last physical drive is not the Drive key in Windows XP.
available.
The computer boots to DOS Drive key is bootable. Install the Drive key after the
after making a bootable operating system boots.
Drive key.
Solving Front Panel Component Problems

A USB device, headphone, It is not properly 1. Turn off the computer.
or microphone is not connected. 2. Reconnect the device to the front of
recognized by the the workstation and restart the
workstation. computer.
The device does not If the USB device requires AC power,
have power. be sure one end is connected to the
device and one end is connected to a
live outlet.

A USB device, headphone, The correct device 1. Install the correct driver for the
or microphone is not driver is not installed. device.
recognized by the 2. You might need to reboot the
workstation. (continued) computer.
The cable from the 1. If possible, replace the cable.
device to the computer 2. Restart the workstation.
does not work.
The device is not 1. Replace the device.
working. 2. Restart the computer.
Solving Internet Access Problems
Solving Internet Access Problems

Unable to connect to the Internet Service Provider Verify Internet settings or contact the
Internet. (ISP) account is not set ISP for assistance.
up properly.
Modem is not set up Reconnect the modem. Verify the
properly. connections are correct using the
quick setup documentation.
Unable to connect to the Web browser is not set Verify that the Web browser is
Internet. (continued) up properly. installed and set up to work with
your ISP.
Cable/ DSL modem is Plug in cable/DSL modem. You
not plugged in. should see a “power” LED light on
the front of the cable/DSL modem.
Cable/DSL service is Try connecting to the Internet at a
not available or has later time or contact your ISP. (If the
been interrupted due to cable/DSL service is connected, the
bad weather. “cable” LED light on the front of the
cable/DSL modem will be on.)
The CAT5 10/100 Connect the CAT5 10/100 cable
cable is disconnected. between the cable modem and the
computers’s RJ-45 connector. (If the
connection is good, the “PC” LED
light on the front of the cable/DSL
modem will be on.)
IP address is not Contact the ISP for the correct IP
configured properly. address.

Solving Internet Access Problems (Continued)
Cookies are corrupted. Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Cannot automatically You must log on to the Log on to the ISP and launch the
launch Internet programs. ISP before some desired program.
programs will start.
Internet takes too long to Modem is not set up Verify that the correct modem speed
download Web sites. properly.s and COM port are selected.
For Windows XP
1. Select Start > Control
Panel.
Continue with step #2
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. Under Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.

This section covers the front panel LED codes as well as the audible codes that may occur before
or during POST that do not necessarily have an error code or text message associated with them.
✎ Ifcomputer
you see flashing LEDs on a PS/2 keyboard look for flashing LEDs on the front panel of the
and refer to the following table to determine the front panel LED codes.
✎ Recommended
performed.
actions in the following table are listed in the order in which they should be
Diagnostic Front Panel LEDs and Audible Codes

Activity Beeps Possible Cause Recommended Action
Green Power LED None Computer on. None
On.
Green Power LED None Computer in None required. Press any key or move the
flashes every two Suspend to RAM mouse to wake the computer.
seconds. mode (select
models only) or
normal Suspend
mode.
Red Power LED 2 Processor thermal 1. Ensure that the computer air vents are
flashes two times, protection not blocked and the processor
once every second, activated: cooling fan is running.
followed by a two A fan may be 2. Open hood, press power button, and
second pause. blocked or not see if the processor fan spins. If the
Beeps stop after turning. processor fan is not spinning, make
fifth iteration but sure the fan's cable is plugged onto
OR
LEDs continue until the system board header. Ensure the
problem is The heatsink/fan
fan is fully/properly seated or
resolved. assembly is not
installed.
properly attached
to the processor. 3. If fan is plugged in and seated
properly, but is not spinning, then
replace processor fan.
4. Reseat processor heatsink and verify
that the fan assembly is properly
attached.
5. Contact an authorized reseller or
service provider.

Diagnostic Front Panel LEDs and Audible Codes (Continued)
Red Power LED 3 Processor not 1. Check to see that the processor is
flashes three times, installed (not an present.
once every second, indicator of bad 2. Reseat the processor.
followed by a two processor).
second pause.
Beeps stop after
fifth iteration but
LEDs continue until
problem is
resolved.
Red Power LED 4 Power failure 1. Open the hood and ensure the 4-wire
flashes four times, (power supply is power supply cable is seated into the
once every second, overloaded). connector on the system board.
followed by a two 2. Check if a device is causing the
second pause. problem by removing ALL attached
Beeps stop after devices (such as hard, diskette, or
fifth iteration but optical drives, and expansion cards).
LEDs continue until Power on the system. If the system
problem is enters the POST, then power off and
resolved. replace one device at a time and
repeat this procedure until failure
occurs. Replace the device that is
causing the failure. Continue adding
devices one at a time to ensure all
devices are functioning properly.
3. Replace the power supply.
Red Power LED 5 Pre-video memory 1. Reseat DIMMs. Power on the system.
flashes five times, error. 2. Replace DIMMs one at a time to
once every second, isolate the faulty module.
followed by a two
second pause. 3. Replace third-party memory with HP
Beeps stop after memory.
fifth iteration but 4. Replace the system board.
LEDs continue until
problem is
resolved.
Red Power LED 6 Pre-video graphics For systems with a graphics card:
flashes six times, error. 1. Reseat the graphics card. Power on
once every second, the system.
followed by a two
second pause. 2. Replace the graphics card.
Beeps stop after 3. Replace the system board.
fifth iteration but For systems with integrated graphics,
LEDs continue until replace the system board.
problem is
resolved.

Red Power LED 7 System board Replace the system board.
flashes seven times, failure (ROM
once every second, detected failure
followed by a two prior to video).
second pause.
Beeps stop after
fifth iteration but
LEDs continue until
problem is
resolved.
Red Power LED 8 Invalid ROM 1. Reflash the ROM using a ROMPaq
flashes eight times, based on bad diskette. See the “ROM Flash” section
once every second, checksum. of the Desktop Management Guide
followed by a two on the Documentation CD.
second pause. 2. Replace the system board.
Beeps stop after
fifth iteration but
LEDs continue until
problem is
resolved.
Red Power LED 9 System powers on 1. Check that the voltage selector,
flashes nine times, but is unable to located on the rear of the power
once every second, boot. supply (some models), is set to the
followed by a two appropriate voltage. Proper voltage
second pause. setting depends on your region.
Beeps stop after 2. Replace the system board.
fifth iteration but
LEDs continue until 3. Replace the processor.
problem is
resolved.
Red Power LED 10 Bad option card. 1. Check each option card (PCI or PCI
flashes ten times, Express) by removing the card (one at
once every second, a time if multiple cards), then power
followed by a two on the system to see if fault goes
second pause. away.
Beeps stop after 2. Once a bad card is identified, remove
fifth iteration but and replace the bad option card.
LEDs continue until
problem is 3. Replace the system board.
resolved.

System does not None System unable to Press and hold the power button for less
power on and LEDs power on. than 4 seconds. If the hard drive LED turns
are not flashing. green, then:
1. Check that the voltage selector,
located on the rear of the power
supply, is set to the appropriate
voltage. Proper voltage setting
depends on your region.
2. Remove the expansion cards one at a
time until the LED light on the system
board turns on.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED does
not turn on green then:
1. Check that the unit is plugged into a
working AC outlet.
2. Open hood and check that the power
button harness is properly connected
to the system board.
3. Check that both power supply cables
are properly connected to the system
board.
4. Check to see if the LED light on the
system board is turned on. If it is
turned on, then replace the power
button harness.
5. If the LED light on the system board is
not turned on, then replace the power
supply.

E
System Board and Riser Card Reference
Designators
These reference designators are used on most, but not all, HP system and riser boards.
Designator Component
BAT Battery socket/Battery
CR1 LED - 5V_Aux(on)/PS_ON(off)
CR2 Health-LED
CR3 UID LED
CR4 Power LED
CR35 Hard drive activity LED
E14 Boot block header/jumper
E15 Boot block recovery header
E25 CPLD programming header
E49/JP49 Clear Password header/jumper
E50 Clear CMOS header
J7 RJ45 jack
J9 Stacked RJ45/Dual USB
J10 Quad stacked USB
J11 First IEEE 1394 connector
J12 Second IEEE 1394 connector
J20 - 29 PCI slots
J30 PCI extender slot (male)
J31 - J35 PCI Express slots
J37 Primary SCSI connector
J38 Secondary SCSI connector
J39 Stacked parallel/SCSI connector
J40 AGP slot
J41 x16 PCI Express slot for graphics
J50 First parallel port
J51 Second parallel port
J52 Double-stacked parallel port, Top = Port B, Bottom = Port A
J53 Parallel port over single Serial Port
J54 Parallel port over Serial Port and Video Port
J55 Parallel port over dual VGA ports
J65 DVI connector
J66 Keyboard connector, PS/2(Closest to power supply)
J67 Mouse connector, PS/2
J68 Double-stacked mouse/keyboard connector, PS/2
Top = Mouse, Bottom = Keyboard
Service Reference Guide, dc7100 361288-003 E–1

Designator Component (Continued)
J69 Video connector, VGA
J70 Primary single USB connector
J71 Secondary single USB port
J72 Microphone jack
J73 Line-in jack
J74 Line-out jack
J75 Headphone jack
J76 Volume control
J77 Double-stacked headphone, Top = microphone, Bottom = headphone
J78 Double-stacked line-in, Top = line-in, Bottom = line-out
J80 Stacked serial/audio connector
J81 Primary double-stack USB, Top = Port 2, Bottom = Port 1
J82 Secondary double-stack USB, Top = Port 4, Bottom = Port 3
J83 Triple-stacked audio jack (line in, line out/headphone, microphone)
J101 Security board connector for daughter card
J9020-J9029 PCI slots on riser card
J9030-J9034 PCI express slots on riser card
JP49/E49 Clear password header/jumper
L1 USB front port choke (1st)
L2 USB rear port choke (1st)
L3 USB rear port choke (2nd)
L4 USB rear port choke (3rd)
L5 USB front port choke (2nd)
P1 P/S connector (20 or 24 pin)
P2 Second P/S connector (as required)
P3 Processor 12V header
P4 Secondary Processor 12V header
P5 Main Power/HDD LED connector
P6 Speaker connector
P7 Analog audio connector (from CD-ROM)
P8 Primary chassis fan connector
P9 Secondary chassis fan connector
P10 Diskette drive connector
P11 Auxiliary Audio connector
P12 Alert on LAN NIC connector
P13 VRM module footprint
P15 AUI connector
P16 Fan command/fan sink header (may be 2 or 4 pin)
P20 Primary IDE connector
P21 Secondary IDE/MultiBay connector
P22 Header for NEWCARD
P23 Header for front panel audio
P24 Header for front panel USB
P25 Internal USB connector 1
P26 Internal USB connector 2
E–2 361288-003 Service Reference Guide, dc71000

P27 MultiBay header
P29 SCSI LED connector
P30 PCI extender slot (female)
P40 Blade PC graphics connector (outboard)
P41 Blade PC graphics connector (inboard)
P52 Serial port header
P53 First serial port
P54 Flying serial port
P55 Double stack serial port, Top = Serial B, Bottom = Serial A
P58 Riser edge connector (male-mates with J30)
P60 Primary Serial ATA (SATA) connector
P61 Second Serial ATA (SATA) connector
P62 Third Serial ATA (SATA) connector
P63 Fourth Serial ATA (SATA) connector
P64 VSFF expansion connector
P65 Graphics option connector
P70 Primary (CPU) fan header for fansink
P71 Secondary CPU fan header for fansink
P101 Security board connector, system board
P106 Secondary speaker header
P124 Hood lock header
P125 Hood sensor header
P126 Flying parallel port header
P216 White box chassis fan header
SW2 Security hood switch on riser card
SW50 Clear CMOS switch/push button
U2 Single chip solution (combined north bridge/south bridge)
U3 North bridge
U4 South bridge
U5 Super I/O
U6 Clock chip
U7 64 bit Bridge
U10 LOM1
U11 LOM1 EEPROM
U12 LOM1 PHY
U13 Audio Codec
U14 Audio amplifier
U16 LOM2
U17 LOM2 EEPROM
U18 LOM2 PHY
U20 Fan controller
U29 TMDS controller
U30 Parallel port diode array
U31 First serial port transceiver
U32 Second serial port transceiver
Service Reference Guide, dc7100 361288-003 E–3

U46 VRM controller
U50 USB front port power switch
U51 First USB rear port power switch
U52 Second USB rear port power switch
U53 Third USB rear port power switch
XBT Battery retainer
XMM1 Memory slot. DIMM1 or RIMM1 populated and tested
XMM2 - XMM5 Following memory slots
XU1 Primary processor socket
XU2 Secondary processor socket
XU15/U15 ROM socket (XU15)
Y1 Primary (TH) system clock crystal
Y2 Secondary (SMT) system clock crystal
Y3 Primary NIC clock crystal
Y4 Secondary NIC clock crystal
Y5/H5 RTC clock crystal/tie-down
E–4 361288-003 Service Reference Guide, dc71000

F
Memory
Intel-Based Systems
Computers equipped with Intel-based processors come with double data rate synchronous
dynamic random access memory (DDR-SDRAM) dual inline memory modules (DIMMs).
The memory sockets on the system board can be populated with up to three or four
industry-standard DIMMs depending on the model. These memory module slots are populated
with at least one preinstalled memory module. To achieve the maximum memory support, you
can populate the system board with up to 4GB of memory configured in a high-performing dual
channel mode.
For proper system operation, if the computer supports DDR-SDRAM DIMMs, the DIMMs must
be industry-standard 184-pin, unbuffered PC2700 333 MHz- or PC3200 400 MHz-compliant,
2.5 volt DDR-SDRAM DIMMs. The DDR-SDRAM DIMMs must also:
■ support CAS latency 2.5 or 3 (CL = 2.5 OR CL=3)
■ contain the mandatory JEDEC SPD information
In addition, the computer supports:
■ 256Mbit, 512Mbit, AND 1 gBIT non-ECC memory technologies
■ single-sided and double-sided DIMMS
■ DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM
are not supported
The following processor bus frequencies are required for the system to run at the supported
memory frequencies.
Memory Frequency Required Processor Bus Frequency

333 MHz 533 MHz or 800 MHz
400 MHz 800 MHz
If a memory frequency is paired with an unsupported processor bus frequency, the system will
run at the highest supported memory speed. For example, if a 400 MHz DIMM is paired with a
533 MHz processor bus, the system will run at 400 MHz, the highest supported memory speed.
✎ The system will not start if you install unsupported DIMMs.
Service Reference Guide, dC7100 361288-003 F–1

DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are
labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory
channel A. Sockets XMM3 and XMM4 operate in memory channel B.
The system board shown may differ from the one in your product.
Item Description Socket Color

1 DIMM socket XMM1, Channel A Black
2 DIMM socket XMM2, Channel A Blue
3 DIMM socket XMM3, Channel B Black
4 DIMM socket XMM4, Channel B Blue
The system will automatically operate in single channel mode, dual channel Asymmetric mode,
or a a higher-performing dual channel Interleaved mode, depending on how the DIMMs are
installed.
To identify the operating mode, run Computer Setup and select the System Information menu
item. The operating memory mode will appear in the line showing the system total memory.
■ The system will operate in single channel mode if the DIMM sockets are populated in one
channel only.
■ The system will operate in dual channel Asymmetric mode if the total memory capacity of
the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in
Channel B.
■ The system will operate in a higher-performing dual channel Interleaved mode if the total
memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the
DIMMs in Channel B. However, the technology and device width can vary between the
channels, For example, if Channel A is populated with two 256 MB DIMMS and Channel B
is populated with one 512 MB DIMM, the system will operate in Interleaved mode.
F–2 361288-003 Service Reference Guide, d7100

■ In any mode, the maximum operational speed is determined by the slowest DIMM in the
system. For example, if the system is populated with a DIMM that is 333 MHz and a second
DIMM that is 400 MHz, the system will run at the slower of the two speeds.
Service Reference Guide, dC7100 361288-003 F–3

F–4 361288-003 Service Reference Guide, d7100
Index
Index
4-pin power pin assignments A–7 SATA data 4–2

24-pin MicroFit power pin assignments A–7 SATA power 4–2
24-pin power pin assignments A–7 categories, Diagnostics for Windows 2–16
6-pin power pin assignments A–8 cautions
AC power 5–1
A
adding devices 1–1
access panel
batteries 5–9
CMT removal and replacement 6–6
cables 5–9
USDT removal and replacement 8–5
cooling fan 5–8
advanced, Computer Setup heading 2–11
keyboard cleaning 5–7
ATA/ATAPI (IDE) drive cable pin assignments
keyboard keys 5–7
A–6
operating system installation 1–1
B protecting ROM 3–4
backwall chassis
SFF removal and replacement 7–51 CMT illustrated 5–1
battery SFF illustrated 5–2
CMT removal and replacement 6–31 chassis fan
disposal 5–9 CMT removal and replacement 6–38
real-time clock D–2 SFF removal and replacement 7–50
SFF removal and replacement 7–58 chassis types, illustrated 5–1
USDT removal and replacement 8–27 cleaning
bezel blank computer 5–6
CMT removal and replacement 6–9 keyboard 5–7
bezel insert monitor 5–7
SFF removal and replacement 7–12 mouse 5–7
blank screen D–11 clearing password 3–20
C CMT
cable 5.25" drive bezel removal and replacement 6–8
CMT hard drive 6–21 access panel removal and replacement 6–6
proper handling 5–9 battery removal and replacement 6–31
cable layout, PATA 4–4 bezel blank removal and replacement 6–9
cable lock cable lock removal and replacement 6–4
CMT 6–4 cable management 6–10
SFF removal and replacement 7–5 chassis fan removal and replacement 6–38
USDT 8–3 chassis, illustrated 5–1
cable management desktop to minitower conversion 6–40
CMT 6–10 disassembly preparation 6–1
SFF 7–14 diskette drive bezel removal and replacement
cable pinouts 6–9
PATA data 4–3 diskette drive removal and replacement 6–27
PATA power 4–3 drive positions 6–20
Service Reference Guide, dc7100 361288-003 Index–1

Index
expansion card guide removal and replacement D

6–19 date and time display D–2
expansion card removal and replacement 6–14 device drivers
expansion card retainer latch removal and installing/upgrading 1–1
replacement 6–17 Diagnostics for Windows
expansion slot cover removal and replacement categories 2–16
6–13, 6–17 detecting 2–15
external security 6–4 installing 2–15
FailSafe key 6–2 Menu Bar 2–16
front bezel removal and replacement 6–7 overview 2–14
front I/O device removal and replacement 6–28 running tests 2–17
hard drive cable removal and replacement 6–21 disassembly preparation
hard drive removal and replacement 6–21 CMT 6–1
heatsink removal and replacement 6–34 SFF 7–1
hood sensor removal and replacement 6–3 USDT 8–1
memory removal and replacement 6–11 diskette drive
minitower to desktop conversion 6–43 CMT removal and replacement 6–27
optical drive removal and replacement 6–24 diskette drive bezel
padlock removal and replacement 6–5 CMT removal and replacement 6–9
PCI Express card removal and replacement drive
6–15 capacities 4–10
PCI retainer latch removal and replacement CMT diskette drive removal and replacement
6–17 6–27
power supply removal and replacement 6–39 CMT hard drive removal and replacement 6–21
power switch assembly removal and CMT optical drive removal and replacement
replacement 6–29 6–24
preparation for disassembly 6–1 partition size 4–10
Smart Cover Lock 6–2 replacement type 4–9
Smart Cover Lock removal and replacement 6–2 SFF external removal and replacement 7–29
speaker removal and replacement 6–37 SFF hard drive removal and replacement 7–30
system board removal and replacement 6–30 SFF optical drive removal and replacement
tamper-proof screws 6–2 7–27
computer cleaning 5–6 USDT hard drive removal and replacement
computer cover 8–19
SFF removal and replacement 7–11 drive bezel inserts
computer pauses D–2 CMT 6–8
Computer Setup SFF 7–13
heading drive positions
advanced 2–11 CMT 6–20
file 2–4 SFF 7–26
security 2–8
E
storage 2–5
electrostatic discharge. See ESD
utilities 2–3
error messages, POST C–1 to C–6
Configuration Record Utility 2–18
ESD (electrostatic discharge)
connector pin assignments A–1 to A–7
information 5–3
conversion
materials and equipment 5–4
CMT desktop to minitower 6–40
preventing damage 5–3
CMT minitower to desktop 6–43
Ethernet
convertible minitower. See CMT
AUI pin assignments A–2
country-specific power cord set requirements B–2
Index–2 361288-003 Service Reference Guide, dc7100

Index
BNC pin assignments A–1 CMT removal and replacement 6–34

RJ-45 pin assignments A–2 SFF removal and replacement 7–40
expansion card USDT fan and shroud removal and replacement
CMT PCI Express socket removal and 8–23
replacement 6–15 USDT removal and replacement 8–22
CMT standard socket removal and replacement hood sensor
6–14 CMT removal and replacement 6–3
SFF removal and replacement 7–19 SFF removal and replacement 7–4
USDT removal and replacement 8–15 HP software. See software
expansion card guide
I
infrared (IR) transceiver, external, pin assignments
expansion card retainer
A–5
SFF removal and replacement 7–18
installing Diagnostics for Windows 2–15
expansion card retaining latch
IR transceiver. See infrared (IR) transceiver
expansion slot cover J
CMT removal and replacement 6–13, 6–17 jumper settings D–8
external 3.5-inch drive K
SFF removal and replacement 7–29 keyboard
F cleaning 5–7
FailSafe key pin assignments A–1
CMT 6–2 L
SFF 7–2 LEDs
fan shroud blinking power C–7
SFF removal and replacement 7–34 blinking PS/2 keyboard C–7
fan, power supply 5–8 line-in audio pin assignments A–4
FAT or FAT32 to NTFS conversion 1–2 line-out audio pin assignments A–4
file, Computer Setup heading 2–4
flashing LEDs C–7 M
front bezel memory
CMT removal and replacement 6–7 CMT removal and replacement 6–11
USDT removal and replacement 8–8 SFF removal and replacement 7–16
front drive bezel USDT removal and replacement 8–12
SFF removal and replacement 7–12 menu bar, Diagnostics for Windows 2–16
front I/O device microphone pin assignments A–3
CMT removal and replacement 6–28 monitor
SFF removal and replacement 7–35 blank screen D–11
USDT removal and replacement 8–21 blurry video D–12
checking connections D–1
G cleaning 5–7
grounding methods 5–4 dim characters D–12
H pin assignments A–5
hard drive mouse
CMT removal and replacement 6–21 cleaning 5–7
proper handling 5–9 pin assignments A–1
SFF removal and relacement 7–30 MultiBay CD-ROM adapter pin assignments A–6
USDT removal and replacement 8–19 O
headphone pin assignments A–4 optical drive
heatsink CMT removal and replacement 6–24

Index
SFF removal and replacement 7–27 network D–22

overheating, prevention 5–5 optical drives D–26
power supply D–5
P
printer D–17
padlock
processor D–25
CMT 6–5
processor
USDT 8–4
parallel interface pin assignments A–3
password
protecting ROM, caution 3–4
clearing 3–20
power-on 2–1 R
PATA reference designators
cable layout 4–4 riser card E–1
data cable pinouts 4–3 system board E–1
power cable pinouts 4–3 removal and replacement
PCI expansion card cage CMT 5.25" front drive bezel 6–8
SFF removal and replacement 7–22 CMT access panel 6–6
PCI Express expansion card CMT battery 6–31
SFF removal and replacement 7–21 CMT bezel blank 6–9
PCI Express pin assignments A–9 CMT cable lock 6–4
POST (Power-On Self-Test) 2–1 CMT chassis fan 6–38
POST error messages C–1 to C–6 CMT diskette drive 6–27
power cord set requirements CMT diskette drive bezel 6–9
country specific B–2 CMT expansion card 6–14
general B–1 CMT expansion card guide 6–19
power supply CMT expansion slot cover 6–13, 6–17
CMT removal and replacement 6–39 CMT front bezel 6–7
fan 5–8 CMT front I/O device 6–28
SFF removal and replacement 7–44 CMT hard drive 6–21
USDT removal and replacement 8–26 CMT hard drive cable 6–21
power switch assembly CMT heatsink 6–34
CMT removal and replacement 6–29 CMT hood sensor 6–3
SFF removal and replacement 7–39 CMT memory 6–11
power-on password 2–1 CMT optical drive 6–24
Power-On Self-Test (POST) 2–1 CMT padlock 6–5
problems, solving CMT PCI Express card 6–15
audio D–15 CMT PCI retainer latch 6–17
CD-ROM and DVD D–26 CMT power supply 6–39
diskette D–6 CMT power switch assembly 6–29
display D–11 CMT processor 6–35
drive key D–27 CMT Smart Cover Lock 6–2
front panel components D–27 CMT speaker 6–37
hard drive D–8 CMT system board 6–30
hardware installation D–20 SFF backwall 7–51
Internet access D–28 SFF battery 7–58
keyboard D–18 SFF cable lock 7–5
memory D–24 SFF chassis fan 7–50
mouse D–18 SFF computer cover 7–11
MultiBay D–10 SFF expansion card 7–19

Index
SFF expansion card cage 7–22 SDRAM (synchronous dynamic random access
SFF expansion card retainer 7–18 memory) F–1
SFF external 3.5-inch drive 7–29 security
SFF fan shroud 7–34 CMT 6–4
SFF front drive bezel 7–12 Computer Setup heading 2–8
SFF front I/O devices 7–35 SFF 7–5
SFF hard drive 7–30 USDT 8–3
SFF heatsink 7–40 security features
SFF hood sensor 7–4 mechanical 3–16
SFF memory 7–16 Setup (F10) 3–13
SFF optical drive 7–27 serial interface pin assignments A–3
SFF padlock 7–6 service considerations 5–8
SFF PCI Express expansion card 7–21 setup
SFF power supply 7–44 software 1–2
SFF power switch assembly 7–39 windows 1–1
SFF processor 7–41 SFF
SFF riser card 7–25 battery removal and replacement 7–58
SFF Smart Cover Lock 7–2 cable lock removal and replacement 7–5
SFF speaker 7–43 cable management 7–14
SFF system board 7–46 chassis fan removal and replacement 7–50
SFF universal chassis clamp lock 7–6 chassis, illustrated 5–2
USDT access panel 8–5 computer cover removal and replacement 7–11
USDT battery 8–27 disassembly preparation 7–1
USDT cable lock 8–3 drive bezel inserts 7–13
USDT expansion card 8–15 drive positions 7–26
USDT expansion card retaining latch 8–18 expansion card cage removal and replacement
USDT front bezel 8–8 7–22
USDT front I/O device 8–21 expansion card removal and replacement 7–19
USDT heatsink assembly 8–22 expansion card retainer removal and
USDT heatsink fan and shroud 8–23 replacement 7–18
USDT memory 8–12 external 3.5-inch drive removal and replacement
USDT padlock 8–4 7–29
USDT power supply 8–26 external security 7–5
USDT processor 8–24 FailSafe key 7–2
USDT speaker 8–31 fan shroud removal and replacement 7–34
USDT system board 8–32 front drive bezel removal and replacement 7–12
required tools and software 5–8 front I/O devices removal and replacement 7–35
riser card hard drive removal and replacement 7–30
reference designators E–1 heatsink removal and replacement 7–40
SFF removal and replacement 7–25 hood sensor removal and replacement 7–4
running tests,Diagnostics for Windows 2–17 memory removal and replacement 7–16
optical drive removal and replacement 7–27
S
padlock removal and replacement 7–6
safety precautions, cleaning 5–5
PCI Express expansion card removal and
SATA
replacement 7–21
data cable pinouts 4–2
power supply removal and replacement 7–44
power cable pinouts 4–2
power switch assembly removal and
SATA pin assignments A–8
replacement 7–39
screws, correct size 5–8
preparation for disassembly 7–1
SCSI pin assignments A–4
processor removal and replacement 7–41

Index
riser card removal and replacement 7–25 access panel removal and replacement 8–5
Smart Cover Lock removal and replacement 7–2 battery removal and replacement 8–27
speaker removal and replacement 7–43 cable lock removal and replacement 8–3
system board removal and replacement 7–46 disassembly preparation 8–1
tamper-proof screws 7–2 expansion card removal and replacement 8–15
universal chassis clamp lock removal and expansion card retaining latch removal and
replacement 7–6 replacement 8–18
SFF backwall external security 8–3
removal and replacement 7–51 front bezel removal and replacement 8–8
Small Form Factor. See SFF front I/O device removal and replacement 8–21
Smart Cover Lock heatsink assembly removal and replacement
CMT 6–2 8–22
SFF removal and replacement 7–2 heatsink fan and shroud removal and
software replacement 8–23
Computer Setup Utilities 2–1 memory removal and replacement 8–12
required 5–8 padlock removal and replacement 8–4
setup 1–2 power supply removal and replacement 8–26
spare part number preparation for disassembly 8–1
wrench, tamper resistant 5–8 processor removal and replacement 8–24
speaker speaker removal and replacement 8–31
CMT removal and replacement 6–37 system board removal and replacement 8–32
V
ventilation, proper 5–5
static electricity 5–3
storage, Computer Setup heading 2–5 W
Subscriber’s Choice 3–4 Wake-on-LAN feature D–22
system board warnings
CMT removal and replacement 6–30 battery 5–9
reference designators E–1 Web sites
SFF removal and replacement 7–46 Altiris solutions 3–3
USDT removal and replacement 8–32 Diagnostics for Windows SoftPaq 2–15
Fingerprint Identification technology 3–25
T
HP 1–1, 1–3
tamper-proof screws
HPQFlash 3–5
CMT 6–2
PC Deployment 3–1
SFF 7–2
Remote ROM Flash 3–4
tool 5–8
replicating setup, BIOS utility 3–8
temperature control 5–5
ROM Flash 3–4
tools, required 5–8
software downloads 2–15
U support software 3–12
Ultra SCSI pin assignments A–5 support software CD subscription 1–1
universal chassis clamp lock wrench, tamper-resistant 5–8
SFF removal and replacement 7–6 CMT 6–2
USB pin assignments A–3 SFF 7–2
USDT

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Service Reference Guide

HP Compaq Business Desktop dc7100 Series

Document Part Number: 361288-003

3rd Edition, November 2005

Service Reference Guide

Third Edition (November 2005)

Document Part Number: 361288-003

1 Installing the Operating System

2 Setup Utilities and Diagnostics Features

Service Reference Guide, dc7100 361288-003 iii

3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

4 Serial and Parallel ATA Drive Guidelines and Features

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

iv 361288-003 Service Reference Guide, dc7100

5.4.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

6 Removal and Replacement Procedures - Convertible Minitower (CMT)

Service Reference Guide, dc7100 361288-003 v

7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

8 Removal and Replacement Procedures - Ultra-Slim Desktop (USDT)

vi 361288-003 Service Reference Guide, dc7100

8.4 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

A Connector Pin Assignments

B Power Cord Set Requirements

C POST Error Messages

D Troubleshooting Without Diagnostics

E System Board and Riser Card Reference Designators

Service Reference Guide, dc7100 361288-003 vii

viii 361288-003 Service Reference Guide, dc7100

1.1 Installing or Upgrading Device Drivers

Service Reference Guide, dc7100 361288-003 1–1

1.2 Transferring Files and Settings

1.3 Backing Up and Restoring Files

1.3.2 Restoring from the Backup File—Windows XP Professional

1.4 Converting to NTFS

1–2 361288-003 Service Reference Guide, dc7100

■ Software Support Management tools

✎ Additional HP software may be required in certain situations.

Service Reference Guide, dc7100 361288-003 1–3

1–4 361288-003 Service Reference Guide, dc7100

Service Reference Guide, dc7100 361288-003 2–1

2.2 Computer Setup Utilities

2–2 361288-003 Service Reference Guide, dc7100

2.2.1 Using Computer Setup (F10) Utilities

Service Reference Guide, dc7100 361288-003 2–3

2.2.2 Computer Setup Menu

2–4 361288-003 Service Reference Guide, dc7100

Heading Option Description

Service Reference Guide, dc7100 361288-003 2–5

Heading Option Description

Ä CAUTION: Ordinarily, the translation mode selected

✎ This feature appears only when User translation mode is selected.

✎ After saving changes to Removable Media Write, the computer

2–6 361288-003 Service Reference Guide, dc7100

Heading Option Description

Service Reference Guide, dc7100 361288-003 2–7

Heading Option Description

✎ MS-DOS drive lettering assignments may not apply after a