Presentation, Analysis, and Interpretation of Data

CHAPTER 4
PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

This Chapter presents the elements and concepts of presenting, analyzing, and interpreting data
to answer the specific problems posited in the chapter of the study.
4.1 PRESENTATION OF DATA
The purpose of this study is to determine the importance of online reservations in Talibon
Pension House to their customers. The proposed system emphasizes only the reservation check-
in and check-out procedure of the customer.
1. What is the importance of online reservation of the employee and to their customer in
terms of:
2. System Usage
3. Internet Connection
4. Transactions
5. How does Talibon Pension House's Online Reservation System Work?
6. What are the benefits of having this system in Talibon Pension House?

1. THE IMPORTANCE OF ONLINE RESERVATION IN TERMS OF SYSTEM
USAGE
v Unsa ka importante sa online reservation ang system usage?
E.1 “Tanan tawo nga gusto magpa reserve is makita nila through online reservation about sa area
nga gusto nila nga check inan kung asa sila before sila mag pa reserve.”
Do you understand all the functionalities of the System Usage?
“Yes of course, because I’m the one who manipulates the system.”
It is easy for you to teach other employees regarding this system on how it really works?
“Yes! tungod kay sayun ra ang pag gamit sa system og friendly users sad ang maong system.”
E.2 “For me, as an employee Online Reservation is very important because it is very easy and
convenient, it saves time and effort and most especially it can give us more information about the
place or hotels that we want to say in just clicking or viewing the information that they posted on
their site or page or in the system.”
 “Yes of course, because I'm the one who manipulates the system.”
It is easy for you to teach other employees regarding this system on how it really works?
 “Yes! tungod kay sayun ra ang pag gamit sa system og friendly users sad ang maong
system.”
C.1 “Nakahatag kini og mga impormasyun para unsaon inig gamit unya nice sya kay naay mga
guide para dali ra gyud maka fill-up.”
 “Dali ramn sad kay naa may guide sa gilid.”
It is easy for you to teach other customers regarding this system on how it really works?
 “Yes dali ramn kaayu gud simple ra cya gamiton.”
C.2 “0o. Nakasabut kay dali ra man gamiton ang system tungud kay naay guide unya masabtan
ra dayun unsaon pag gamit sa system. Nya sayon ra nako pag tudlo kay naka sabut ko ug unsaon
pag gamit tungud kay naka sulay nako ug gamit.”
 “Yup! dali ra kaau.”
 “Ouh gud”
C.3 “Dakong tabang kining maong system sa mga costumer’s kay dili na sila mahasol ug
makasave pa sila sa oras ug gasto din mapadali rasad ang pagpareserve ug room. Sayon ra kay
nakasabot raman ko unsaon paggamit ang system.”
 “Yes. Simple ra kaayu cya.”
 “Sure.! Why not dali ramn sad kaayu”
C.4 “Para sa ilang mga empleyado dako kaayo ug advantage Ang maong system nga gihimo ug
labi na namo nga mga customer Aron makatipid me sa oras ug mapadali Ang among pag
booking ug room. Masabtan rman ang ilang system nya mabasa rapud Kung unsay dapat nimo e
click.”
 “Dali ramn cya masabtan tungod sa iyang mga guide.”
 “yes easy ramn sd cya.”
C.5 “For me, as a Customer Online Reservation is very important because it is very easy and
convenient, it saves time and effort and most especially it can give us more information about the
place or hotels that we want to say in just clicking or viewing the information that they posted on
their site or page or in the system.”
 “Yup.! Sayun ramn cya tun an.”
 “ouh gud depende ramn na sa two og dali raba na cya kasabot.”

1. INTERNET CONNECTION
v Unsa ka importante sa online reservation ang internet connection?
E.1 “Walay problema ang employee sa internet tungod kay nahimutang kini sa lungsod nga nay
fast internet connection.”
Is it really hard for you to manipulate the system if the internet connection is poor?
 “Yes ! of course because dli ta maka gamit sa system tungod kay walay cgnal.”
E.2 “There’s no problem! It is hard to manipulate the system especially the customers who were
the first-timer because it takes few minutes to load the information.”
 “ Its very difficult once the internet connection is the issue.”
C.1 “kung naay signal mas dali rako maka sulod sa system kay dili siya loading.”
 “Lisud kaayu. Mangita patag kusog nga signal para maka pa book.”
C.2 “Lisud man jud labi na ug walay signal bisan pa ug unsa ka dali sudlon ang online
reservation system.”
 “Grabi arang lisura gyud.!”
C.3 “Lisud gyud samot ug naa kos lugar nga hinay o walay internet connection.”
 “Ouh lisud og dugay.”
C.4 “Lisod Jud ug walay internet connection kay bisan pa ug unsaon nimo ug wala kay internet
connection dili jud ka maka pa reserved ug room.”
 “maka langan sa oras”
C.5 “It is hard to manipulate the system because it takesfew minutes to load the information.”
 “ Yes.!”
1. TRANSACTIONS
v Unsa ka importante sa online reservation ang Transactions?
E.1 “Mabilis, paspas ang transaction kung mag bayad kas imong bayrunon tungod kay pwede ra
magamit ang imong mga account like ATM or gCash or unsa paba na. para wala nay time ma
sayang.”
Base on your experience, how does the system help you to make your booking transaction
easier?
 “Paspas ra og ang customer nay mga account kay mao ramay kuha an”
E.2 “The system is very accurate, the system is very helpful in doing booking transactions easier
because you can just book the place faster without no hassle.”
easier?
 “If there are ATM or other cards to the customers it just so easy.”
C.1 “About sa transactions sa maong online reservation dali ra siya kong mahuman nakag fill up
sa mga info’s nga need nila naa sad silay contacts para mas dali kang ma-accommodate.”
easier?
 “Paspas ramn og naa gyud kay kwarta labina sa cards nga ATM nimo dali ra gyud.”
C.2 “Dili sayang sa oras ug dili nasad hasul inig bayad kay online naman ang payment nako.”
easier?
 “Through online payment dali ra.”
C.3 “Dako kaayo nig tabang kay dili naku mahasul pagpareserve ug room o pag pagbayad.“
easier?
 “Yes its very easy nlng .”
C.4 “Dili naku manugo ug muadto sa maong pension house aron lng magpa booked ug room ako
na mismo ang mogamit sa ilang system.”
easier?
 “Dali ramn kaayu samot nag naa kay account sa landbank ba or BDO bah.”
C.5 “In my experience, the system is very helpful in doing booking transactions easier, because
you can just book the place faster with less hassle.”
easier?
 “My payment is accurate.”
1. TALIBON PENSION HOUSE ONLINE RESERVATION SYSTEM WORK?

v Para nimo ang online reservation bah sa Talibon is functional?
E.1 “Yes! Tungod kay dali ra nimo ma tubag ilang pangutana og naa mn gani ask ang clients nga
magpareserve.”
Did you encounter any troubles in doing reservation?
 “Wala man”
If yes, give me some examples of some trouble that you encountered?
 “There's no any trouble man sad.”
E.2. “Yes because the feedback of the customer is okay and better comments about the system
that we use.”
Did you encounter any troubles in doing reservations?
 “Sometimes, because there are customer’s nga dli mo lahos og check in mag pa cancel
sila.”
If yes, give me some examples of some trouble that you encountered?
 “Like the customer if mag cancel sila.”
C.1 “Mao rasad siya sa uban nga mga hotels nga mo sign-up or mo fill-up kas mga needed nga
info. Syempre musubmit ka for log in sa pension, set ng time for arrival also. Para sure nga naka
set naka for booking or mutawag ka sa ilang agency kay naa man gyud ng contact number for
any consultations.”
 “Wala man”
If yes, give me some examples of some trouble that you encountered.
 “Wala mn koy na kita nga sayup”
And if I give you a chance to rate this system, what is your rate?
 “Hmm I’ll give 70-80%”
C.2. “E search through google ang ilahang website tapos pwede naka maka start ug book sa
imong reservation. Samut na ang akong lugar dili ka basta-basta maka search dayun ang ilang
website tungud usab sa internet connection nga hinay kaayo.”
 “No”
 “Wala”
 “Hmm 90%”

C.3. “Search sa google ang website sa pension house din mao nato pwede naka maka inquire ug
makapa reserve ug room. Samot kung naa ka sa lugar nga walay internet connection.”
 “Sauna naka encounter ko pero na fixed ramn sad.”
 “kanang magpa cancel ta daghan mang pangutana ang system og ngano mag cancel ka.”
 “80%”
C.4. “Ok rman Ang ilang system gamit kaayo. Pero dili sa ilang system tungod sa internet
connection. Dugay ko kasulod sa ilang system.”
 “Wala man”
 “Wala”
 “90%”
C.5. “The Talibon Pension House Online Reservation is okay, but not really 100%.”
 “Nope”
 “There’s no troubles“
 “95%”
1. BENEFITS OF ONLINE RESERVATION IN TALIBON PENSION HOUSE?

v Para nimo naa bay mga binipisyo ang online reservation sa Talibon?
E.1 ”Yup!”
So, what are those benefits?
 “pwede ka maka invite sa mga suki namo sauna. Basin naa silay mga bisita. Pwede bag
anhi rana nnjo pa check ina para pud comportable para nila. Invite through Online”
Those benefits, are they really good or helpful to your customer?
 “Yes”
E.2 “There are many Benefits of these kind of system most especially the people who visit our
province or even the foriengner they used our system in terms of booking.”
 “ It save time, and no hassle”
Those benefits, are they really good or helpful to your customer?
 “yes!”
C.1. “Ouh naa samot karun nga pandemic easy to manipulate and search ra para maka log in kay
naa namy online reservation samot nako kung muadto ug talibon nya diko kauli gikan trabaho
largo kos onlie reservation daanpara inig abot nako sa pension house automatic nako e check
nalng and akong booking through online”.
 “easy to manipulate, og search ra nimo”
Those benefits, are they really good or helpful for you?
 “Ouh gud dakong tabang namong mga customers”

C.2. “Oo, naa. Dili sayang imong oras para lang mu byahe labi na ug layo. ma relax imong lawas
ug dili nasad ka ma stress.”
 “Dili sayang imong oras, ma relax imong lawas ug dili nasad ka ma stress”
 “Ouh kinadako ag tabang.”
C.3. “Oo, naa usa na ang dili naka mahasol kung magpa reserve kag room. Din maka save pakas
imung oras ug kwarta Og dako kaayo nag tabang nku.”
 “dili naka mahasol kung magpa reserve kag room”
 “Yes”
C.4. “Sympre naa, Maka save ug time nya dili hasol maka pa booking naku bisan asa ko Basta
naa lng koy internet. Dakong tabang dili lng naku para usab sa ilang mga empleyado aron
mapadali ilang trabaho.”
 “Maka save ug time nya dili hasol maka pa booking naku bisan asa ko Basta naa lng koy
internet”
 “Dakong tabang dili lng naku para usab sa ilang mga empleyado aron mapadali ilang
trabaho”
C.5. “Yes, it can make my transactions faster and easier and also save time and effort.”
 “It can make my transactions faster and easier and also save time and efforts.”
 “Yes”

4.2 ANALYSIS AND INTERPRETATION
terms of:
2. System Usage
The correspondence of the customer and the employees both have similar perceptions regarding
the system used for the reason that it is easy to use and more accessible with such friendly
approaches and guides that give easy check-in filling the online reservation.
The employee reveals that they do not encounter problems when it comes to internet connections
since they are placed in the area of fast internet connection. Regarding the customers' side, some
of them encounter connection problems due to the place they’ve been especially on the low
connection areas they can only find signals in their perspective city.
1. Transactions
About the due, to the transactions of the said online reservation, it is much easier to pay using
ATM or any cards to pay bills and fewer worries to the employees and the customers.
The system is easy to manipulate most of the customers used it due to the accessibility of the
website users and is much easy to address and preserve the online booking.
With regards to the transactions, it saves much quality of time spend and dealing with the
reservation with such bountiful approaches of the employee that helps them with faster
reservation.
CHAPTER 5
SUMMARY, CONCLUSION, AND RECOMMENDATION
This chapter presents the summary of the problems, the conclusions based on the findings as well
as the recommendations based on the conclusions.
5.1 SUMMARY OF THE PROBLEM
This study focuses on the importance of the online reservation in Talibon Pension House as
well as the employee and to their customers is the respondents.
Specifically, it sought to answer the following questions:
terms of:
2. System Usage
4. Transactions
5.2 FINDINGS
The salient finding of the study are as follow:
1. The Importance of Online Reservation of the employee and to their customer in
terms of:
System Usage
 Employee
The correspondence of the employee regarding the system usage is for the reason that it is easy
to use and more accessible with such friendly approaches and guides that give easy check-in
filling the online reservation.
 Customers
The correspondence of the customers regarding the system usage is the same for the reason of
employee that it is easy to use and more accessible with such friendly approaches and guides that
give easy check-in filling the online reservation.
Internet Connection
 Employee
The standpoint of the employee reveals that they do not encounter problems when it comes to
internet connections since they are placed in the area of strong internet connection.
 Customers
Regarding the customers' side, some of them encounter connection problems due to the place
they’ve been especially in the low connection areas they can only find signals in their
perspective city.
Transactions
 Employee
ATM or any cards to pay bills and fewer worries to the employees.
 Customers
ATM or any cards to pay bills and fewer worries to the customers.

 Employee
The system is easy to manipulate most of the employee who manipulates the system is used it
due to the accessibility of the website users and are much easy to address and preserve the online
booking.
 Customers
The system is easy to manipulate most of the customers used it due to the accessibility of the
website users and is much easy to address and preserve the online booking.

 Employee
With regards to the online reservation, it saves much quality of time spend and dealing with the
reservation.
 Customers
With regards to the online reservation, it saves much quality of time spend and dealing with the
reservation to their customers.
5.3 CONCLUSIONS
Based on the findings, the researchers conclude the following:
1. There is a similar correspondence between the customer and the employee’s replication
regarding the online reservation of the pension house in Talibon.
2. The majority of the respondents state the effectiveness of the online reservation system in
Talibon Pension House.
3. It shows the significance of the system used for online reservations particularly in this
pandemic.
4. The majority of the respondents give good feedback on the said online reservation for
Talibon Pension House, giving the researchers a conclusion that online reservation is
beneficial to both customers and employees.
5. The online reservation promotes customers’ convenience and peace of mind in accessing
the service offered by Talibon pension house.
6. Due to faster transactions and easy booking the Talibon pension house was able to
maximize its business operation, reaching a wide range of customers which leads to
greater income.

5.4 RECOMMENDATIONS
Based on the findings, and conclusions drawn from the study, the following are hereby
recommended:
1. This research about online reservations may help the Talibon Pension House in
improving their system, such as decreasing the data consumption needed in using the
online reservation system to allow the customers to book a room even if they have a 3G
connection only.
2. This research may help the Talibon Pension House in making their mobile application for
online reservations, addressing the needs and wants of their customers progressively and
accurately.
3. This research may be used for another business in planning to create their own online
reservation system.
4. Future research about the effects of the online booking reservation on the hotel
management system of a hotel business can be conducted not only for students but also
for other business owners and researchers.

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CHAPTER 4

PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

1. TALIBON PENSION HOUSE ONLINE RESERVATION SYSTEM WORK?

1. BENEFITS OF ONLINE RESERVATION IN TALIBON PENSION HOUSE?

1. How does Talibon Pension House's Online Reservation System Work?

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