NHA 2020 Corporate Citizens Charter Handbook

OFFICE OF THE PRESIDENT
NATIONAL HOUSING AUTHORITY
CITIZEN’S CHARTER
2020 (2nd Edition)
OFFICE OF THE PRESIDENT
NATIONAL HOUSING AUTHORITY
CITIZEN’S CHARTER
2020 (2nd Edition)
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I. Mandates LGUs and agencies concerned, establish and develop
resettlement sites for ISFs, including provision of adequate
Under PD 757 dated 31 July 1975. NHA to develop and basic services and community facilities, in anticipation of ISFs
implement a comprehensive and integrated housing program that have to be removed from ROW site/location of future
which includes housing development and resettlement, infrastructure projects.
sources and schemes of financing, and delineation of
government and private sector participation. Under RA No. 11291 (The Magna Carta of the Poor) dated
12 April 2019. Shall, together with HUDCC, prioritize the
Under RA 11201 dated February 14, 2019. NHA, being an implementation of socialized housing program; immediately
attached corporation to the Department shall continue to construct and provide housing facilities for families living in
function according to existing laws and their respective identified hazardous/danger zones; created an enabling
charters, subject to the policy directions of the Board. environment that will assist the poor gain access to security of
tenure; and provide a system of simple
Under RA 7279 (UDHA) dated 24 March 1992. NHA to requirements/procedures/expenditures processing and
undertake relocation, together with local government units approval.
(LGUs), of families subject of court-ordered eviction; and to
provide technical, other forms of assistance to LGUs
implementation of their urban development and housing Under RA 10821(The Children’s Emergency Relief and
programs. Protection Act) dated 18 May 2016. NHA, in coordination
with DSWD, DENR, DPWH, DILG, and LGUs concerned, shall
Under RA 7835 (CISFA) dated 08 December 1994. NHA to immediately establish an option for transitional shelters,
implement the following components of the National Shelter prioritizing vulnerable and marginalized groups including
Program (NSP): Resettlement Program, Medium-Rise Public orphaned, separated, and unaccompanied children, and
and Private Housing, Cost Recoverable Programs, and Local pregnant and lactating mothers.
Housing Program; and to Engage in land banking to sustain the
Resettlement Program. Under EO 131 dated 1 October 2016. NHA as the lead
agency for the disposition of government-owned lands
Under RA 10752 (The Right of Way Act ) dated 7 declared open for disposition for socialized housing purposes.
March 2016. NHA shall, in coordination with HUDCC,
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Under AO 9 dated 11 April 2011. The lead agency for the communities with basic services and socio-economic
implementation of the Revitalized Government Employee and opportunities.
AFP/PNP Housing Program.
(Based on NHA’s target of 428,121 housing units for 2020 to
Under National Disaster Risk Reduction and Management 2025 under the Proposed National Housing Development
Plan (NDRRMP) for 2011 to 2028. Designated lead agency in Production and Financing Act (NHDPFA) Total housing need
the Disaster Rehabilitation and Recovery Phase, particularly in as of 2017: 1,898,993 housing units)
the development of disaster-resilient, safe and sustainable
settlements for families affected by calamities.
IV. Service Pledge

II. Vision
QUALITY POLICY
A viable organization that leads in the provision of We pledge to Building Adequate, Livable, Affordable and
comprehensive and well-planned human settlements for the Inclusive Filipino Communities (BALAI).
homeless, marginalized, and low-income families, thereby
improving their quality of life. “We ensure the availability of basic services, community
facilities and access to social and economic opportunities to
(As agreed upon during the NHA Strategic Planning held March homeless, low-income families” is NHA’s commitment to
28-29, 2019 at Clark, Pampanga)) sustainable development in nation building.
We pursue comprehensive, integrated and gender responsive

housing programs through effective collaboration and
III. Mission partnership with key stakeholders, towards improved housing
beneficiaries’ satisfaction.
By 2025, NHA shall have addressed 23% of the housing need
by building affordable, livable, adequate, and inclusive We pledge to a continuing organizational development that
harnesses the potentials and promotes the well-being of our
employees in the attainment of corporate goals.
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We adhere to statutory and applicable laws, issuances,
policies, rules, and regulations and continually improve
our Quality Management System.
We affirm that Quality is synonymous with good

governance, work excellence with integrity,
accountability, and transparency.
MARCELINO P. ESCALADA, JR.

General Manager
March 19, 2018
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LIST OF SERVICES
Estate Management Department 8

External Services
1. Permit to Mortgage 9
2. Permit to Re-Subdivide: Residential Lots 13
3. Request for Certification of Award 15
4. Award of Residential Units 17
5. Transfer of Rights through Hereditary Succession and Disposition to Compulsory Heirs: Residential Units 23
6. Cancellation of Conditions and Restrictions on Title: Residential Units 26
7. Release of Title: Residential Units 30
8. Transfer of Ownership 36
Commercial and Industrial Estates Department 38

External Services
1. Disposition of Commercial/Institutional/Industrial Lots/Properties through Public Bidding 39
2. Disposition of Commercial/Industrial Lots/Properties through Direct Sale, Straight Lease or Lease with Option to Purchase 48
3. Disposition of Commercial/Industrial/Institutional Lots/Properties through Negotiated Sale 54
4. Cancellation of Conditions and Restrictions on Title: Commercial/Institutional/Industrial Lots/Units 62
5. Release of Title: Commercial/Industrial/Institutional Lots/Properties 66
Community Support Services Department 74

External Services
1. Job Referral and Placement 75
2. Access to Skills Training/Scholarship Program (1-3 Days Training Program) 77
3. Access to Skills Training/Scholarship Program (5-10 Days Training Program) 80
4. Access to Skills Training/Scholarship Program (10Days – 3 months Training Program) 83
5. Access to Credit From Microfinance Institutions 86
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Housing Technology Technical Research Department 88
External Services
1. Accreditation of Innovative Technologies for Housing (AITECH) Building System Application 89
2. Accreditation of Innovative Technologies for Housing (AITECH) Materials Only 95
3. Accreditation of Innovative Technologies for Housing (AITECH) Septic Tank Application 101
4. Review/Evaluation of Resilient Housing - New Technology Building System 107
5. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Projects (Contractors/Developers) 110
6. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Projects (Contractors/Developers) 113
Internal Services
1. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Projects 117
(Projects Php50 Million and below)
2. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Projects 120
(Projects above Php50 Million)
3. Formulation of Guidelines and Memorandum Circular (MC) on Housing Design and Site Planning 123
4. Preparation and Development of Housing Typologies/Models/Standard Design Using Conventional Building System (Small 126
Scale: One Storey Dwelling Unit)
5. Preparation and Development of Housing Typologies/Models/Standard Design Using Conventional Building System 130
(Medium Scale: Community Facilities)
6. Preparation and Development of Housing Typologies/Models/Standard Design Using Conventional Building System (Large 134
Scale: Multi-Storey Dwelling; Regional/District Offices)
Financial Management Department 138

External Services
1. Pricing 139
2. Mortgage Take-out of Accounts under Guarantee Deposit 141
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Financial Management Department 146
Internal Services
1. Issuance of Certificate of Budget Allocation 147
2. Memorandum (Request for Funding) 149
3. Request for Fund Allotment (RFA) 152
4. Purchase Requisition (PR) 154
5. Purchase Order (PO) 156
6. Disbursement Voucher (DV) 158
7. NHA Employees Housing/House Repair Loan Program 163
8. NHA Employees Car Loan Program 166
9. NHA Employees Motorcycle Loan Program 169
10. Special Allotment Release Order (SARO) 172
11. Notice of Cash Allotment (NCA) 173
12. Temporary Utilization of Allotted Cash/Cross Access of Funds 175
13. Collection Report for Outsourced Accounts 176
14. Bridge Financing 180
15. Revenue Generation (Other Sources of Corporate Receipts) 184
Treasury Department 187

Internal Services
1. Preparation of Checks/Fund Transfer Letter Advice (FTLA) for Approved Disbursement Vouchers 188
2. Release of Checks 191
3. Cash Receipts from Various Clients 194
Freedom of Information and Compliance Monitoring Unit 198

External Services
1. Request for Public Information (Simple) 199
2. Request for Public Information (Complex) 203
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Estate Management Department
External Services
8
ESTATE MANAGEMENT DEPARTMENT
External Services
1. PERMIT TO MORTGAGE
Applicability: Awardees who have been issued Transfer Certificates of Title (TCTs) where the annotated restriction/condition is still within the restrictive
period or where the restriction is perpetual in nature.
Office or Division: District Offices
Classification: Simple
Type of Transaction: G2C- Government-to-Citizen
Who may avail: Awardees of Residential Units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If requesting party is awardee
1 Letter-Request (signed by both spouses, if married) -1 original (pro-forma) NHA District Office
2. Title in the name of the awardee - 1 copy RD certified Registry Deeds
3. Any two (2) Government-issued ID Concerned Agency
4 Marriage Contract (if married) / Birth Certificate (if single) Civil Registry/ Philippine Statistics Authority (PSA)
If the requesting party is one of the heirs or sole heir (awardee deceased)
1. Letter-Request - 1 original, 1 photocopy NHA District Office
2. Title in the name of awardee - 1 copy certified by RD Registry of Deeds
3. Death Certificate of awardee - 1 certified copy Civil Registry/ PSA
4. Notarized Deed of Extra Judicial Settlement (EJS) or Law Office/Attorney
5. Affidavit of Publication of EJS or SA from a newspaper Classified Ads Manager/authorized officer of Publishing Company
6. Any two (2) Government-issued IDs - Photocopy with 3 specimen signature Concerned Government Agency
7 Marriage Contract (if married) / Birth Certificate (if single) Civil Registry/ PSA
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List of Acceptable Government-Issued ID
Driver's License Land Transportation Office (LTO)
Postal ID Philippine Postal Corporation (PHILPOST)
Voter's ID Commission on Elections (COMELEC)
Passport Department of Foreing-Affairs (DFA)
GSIS/SSS/PHILHEALTH/PAG-IBIG Card/UMID GSIS/SSS/PHILHEALTH/PAGIBIG
NBI/Police Clearance/ID National Bureau of Investigation (NBI)/Police Station
Government Office I.D. Government Office where applicant works
Barangay Certification with Picture Secretary's Office-Barangay Hall
DSWD Certification/ Solo Parent ID City/Municipal Social Welfare and Development (C/MSWD)
PRC/IBP/OWWA PRC/IBP/OWWA
Senior Citizen ID Local Office of the Senior Citizen Affairs (OSCA)
Persons with Disabilities (PWD) ID Office of the Mayor/Office of the Brgy. Captain/ National
Council on Disability
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTION RESPONSIBLE PERSON
PAID TIME
1 Submits Letter-Request and 1.1 Evaluates application and supporting None 30 mins EM Staff (EMS/ES), DO
other documentary documents and prints pro-forma
requirements to District Office notice of approval
1.2 Prepares/signs the following None 2 days EM Staff (EMA/EMS/ES)
documents: District Manager, DO
If the requesting party is awardee
- Approves application and signs District Manager, DO
Notice of Approval.
- Prepares Order of Payment for
Permit to Mortgage Fee EM Staff (EMS/ES), DO
- Signs and issues Order of Payment
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PAID TIME
If the requesting party is one of the heirs
or sole heirs
Processes request for transfer of EM Staff (EMS/ES), DO
rights
- Issues Notice of approval of Tranfer
of Rights
EM Staff (EMS/ES), DO
- Prepares Order of Payment for TR
Fee
- Approves application and signs District Manager
Notice of Approval.
- Prepares Order of Payment for
Permit to Mortgage Fee
EM Staff (EMS/ES), DO
- Prepares/signs and issues Order of
Payment
2.1 If requesting party is awardee
- Accepts Notice of Approval for 2.1.1 Issues Notice of Approval for Permit None 15 mins EM Staff (EMS/ES), DO
Permit to Mortgage to Mortgage
Receives Order of Payment 2.1.2 Issues Order of Payment 15 mins EMS Staff (EMA/EMS/ES),
None
and pays Permit to Mortgage DO
- Fee 2.1.3 Issues Official Receipt Permit to 15 mins EM Staff (EMA/EMS/ES),
Mortgage DO / Cashier
Fee:Php200.00
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PAID TIME
2.2 *If requesting party is one of the heirs or sole heirs
- Accepts Notice of Approval for 2.2.1 Issues Notice of Approval for None 15 mins EMS Staff (EMA/EMS/ES),
Transfer of Rights Transfer of Rights DO
- Accepts Notice of Approval for 2.2.2 Issues Notice of Approval for Permit None 15 mins EM Staff (EMS/ES), DO
Permit to Mortgage to Mortgage
- Receives Order of Payments 2.2.3 Issues Official Receipt social lot - 15 mins Cashier
and pays Transfer Fee and 200.00/
Permit to Mortgage Fee eco lots - 500/
condo units -
1,000.00
PTM Fee:
Php200.00 and 2 days, 2 hrs
TOTAL
applicable *TR
Fee
NOTE:
Processing time excludes the transmittal time of documents from DO to RO, to Main Office & vice-versa
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External Services
2. PERMIT TO RE-SUBDIVIDE: RESIDENTIAL LOTS

For a residential lot to be awarded to two (2) or more co-applicants/awardees or in cases where there are discrepancies in the subdivision
survey/overlapping of lot boundaries
Who may avail: Awardees/ Prospective Awardees of Residential Units
1. Accomplished Request form (signed by awardee/co-awardees) - 1 original Secure Form from District Office
2. Proposed Subdivision Plan (BL Form signed by the co-awardees/prospective
Private Geodetic Engineer hired by the co-awardees
awardees) - 1 original
3. Sketch plan indicating respective lot assignment (signed/conformed to by co-
Co-awardees
awardees) - 1 original
4 Notarized Special Power of Attorney- If Client is Represented by Attorney-in-
Fact, original copy and copy of a government-issued ID with picture and Private Lawyer, Awardees/Co-awardees
signature
PAID TIME
1. Submits letter-request with 1.1 Checks completeness of documents None 2 hours
complete documentary against the Checklist of Requirements
requirements to District Office and validates award in the Lot
(DO) Inventory System (LIS) data EM Staff (EMS/ES), DO
1.2 Forwards validated documents to the None 1 day
Technical Unit-DO for ground
verification.
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PAID TIME
1.3 Reviews proposed subdivision plan None 2 hours Technical Staff, Head
and affixes initials in the conforme Technical Unit, DO
portion and forwards to EM unit.
1.4 Prepares the following: 1 hour EM Staff (EMA/EMS/ES),
*Permit to Resubdivide/Authority to DO
Resubdivide None
*Notice of Approval None
*Order of Payment None
Forwards to the DM the above
documents together with the proposed
None
subdivision plan initialed by the EM
Staff Head in the conforme portion.
1.5 Approves Permit to Resubdivide and None 15 minutes District Manager
signs the conforme portion of the
proposed Subdivision Plan.
1.6 Notifies client on the approval through None 15 minutes EM Staff,(EMA/EMS), DO
the Notice of Approval and payment of
fees or through text message/ phone
call / email in extra ordinary situation.
2. Receives Order of Payment 2.1 Issues Order of Payment None 15 minutes EM Staff (EMA/EMS), DO
and pays Permit to 2.2 Issues Official Receipt Permit to 15 minutes Cashier
Resubdivide Fee and receives Resubdivide
the proposed subdivision plan Fee:Php 200.00
2.3 Issues Notice of Approval and returns None 15 minutes EM Staff (EMA/EMS), DO
the signed proposed subdivision plan
by District Manager to the awardee/s
TOTAL Php200.00 1 day, 6 hours & 15 mins
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External Services
3. REQUEST FOR CERTIFICATION OF AWARD

For the awardee to prove its ownership over the lot award for any legal purposes.
Who may avail: Awardees/ Prospective Awardees of Residential Units
1. Proforma Request Form NHA District Office
2. Any (1) Government-issued ID with signature
Office of the Mayor/Office of the Brgy. Captain/ National
Persons with Disabilities (PWD) ID
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PAID TIME
1 Submits Proforma Request 1.1 Checks the submitted documents None 10 minutes
Form and any (1) Government- 1.2 Validates award against Lot Inventory None 15 minutes
issued ID with signature System (LIS) data
1.3 Requests status of accounts from None 1 hour
Finance Unit. EM Staff (EMA/EMS), DO
If in arrears, advises awardee to
update/activate account prior to
issuance of certification.
2 Receives Order of Payment, 2.1 Issues Order of Payment None 10 minutes
pays arrearages and 2.2 Issues Official Receipt and accepts payments for 15 minutes Cashier, Finance Unit, DO
Certification Fee, and receives Payments arrearages plus
the Certification of Award Php20.00-
Certification
Fee
2.3 Prepares the Certification of Award EM Staff (EMA/EMS), DO
Signs the Certification of Award District Manager or
None 30 minutes authorized alternate
signatory if the DM is not
around
2.4 Issues Certification of Award None 10 minutes EM Staff (EMA/EMS), DO
Php20.00 plus
TOTAL payments for 2 hrS & 30 mins
arrearages
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External Services
4. AWARD OF RESIDENTIAL UNITS

Award is a form of recognition of merit given to an individual or group after careful consideration. The recipient of an award is called an "awardee" who
is found eligible to acquire or possess ownership over a certain property.
Classification: Complex
Who may avail: Homeless Low-Income Families/ Informal Settlers
1. Sworn Application Form NHA District Office
2. Proof of Income for Employed Applicants (any of the following)
Employer's Certificate of Complensation Office where applicant works
BIR Certified Income Tax Return Bureau of Internal Revenue (BIR)
Affidavit of Income for non-formal earners Executed by the Applicant
3. Proof of Identity/Civil Status Civil Registry Philippine Statistic Authority (PSA)
For Single Applicants
Birth Certificate Civil Registry or Philippine Statistics Authority (PSA)
Any two (2) government-issued ID Concerned Government Agency
Affidavit of Single but Head of the Family Private Lawyer, Awardees/Co-awardees
For Married Applicants
Marriage Certificate Civil Registry or Philippine Statistics Authority (PSA)
Any two (2) government-issued ID and photocopies with 3 specimen Concerned Government Agency
signatures
Affidavit of Separation-in-Fact (for applicants not legally Executed by the Applicant
separated/annulled)
Decree of Annulment/Legal Separation Court
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For Solo Parent
Marriage Certificate, if applicable Civil Registry or Philippine Statistics Authority (PSA)
Any two (2) government-issued ID and photocopies Concerned Government Agency
Solo Parent ID Department of Social Welfare and Development (DSWD) /
Local Government Unit (LGU)
4. Specific Program/ Project Requirements (To be posted at the premises of Regions/District Offices
the District Office)
Office
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PAID TIME
1 Submits application with 1.1 Evaluates documents and interviews None 15 minutes EM Staff (EMA/EMS), DO
complete documentary applicant.
1.2 Generates and reviews None 1 day LIS Operator
Prequalification Report, Group EM Chief/Head
Award/Sales Report//Lease District Manager, DO
Agreement/Lease Report / Masterlist
of Beneficiaries with Lot
Allocation(MBLA). Back-up forwarded
to EMD thru email
1.3 Transmits generated documents to None 1 hour EM Chief/Head DO
Regional Office (RO)
1.4 Reviews transmitted documents; None 1 hour Program EM Staff,
sends hard copy of Pre-qualification Regional Office (RO)
(PQ)/Group Award/Sales Report
(GA/SR)/Summary Inventory Report
(SIR)/Detailed Inventory Report (DIR)
to EMD.
1.5 EMD validates names against NHA None 1 day EMD
Alpha List; endorses result to
Regional Office
1.6 Approves Group Award/Sales None 1 day
Report//Lease Agreement/Lease Regional Manager (RO)
Report or Masterlist of Beneficiaries
of Lot Allocation
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PAID TIME
1.7 Returns approved documents to None 1 hour EM Staff, RO
District Office (DO)
1.8 Upon receipt of the validated e-file None 1 hour LIS Operator, DO
from EMD, restores file in the LIS
directory and generates Individual
Notice of Award (INA)/Notice of Lot
Allocation (NLA)/Report on Loans
Granted (ROLG)
1.9 Reviews and signs the generated None 1 hour EMD Staff (EMA,EMS),
Individual Notice of Award District Manager, DO
(INA)/Notice of Lot Allocation
(NLA)/Report on Loans Granted
(ROLG)
1.10 Sends PQ e-file and scanned/hard None 1 day Program EM Staff,
copy of Pre-qualification (PQ)/ Regional Office (RO), EMD
Approved Group Award/Sales Report staff
(AGA/SR)/Masterlist of Beneficiaries
with Lot Allocation (MBLA)/Report on
Loans Granted (ROLG) to EMD for
Lot Inventory System (LIS) updating.
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PAID TIME
2 Receives Individual Notice of 2.1 Delivers Individual Notice of Award None 1 day EMD Staff (EMA,EMS),
Award (INA)/Notice of Lot Allocation (NLA) District Manager, DO
or advises awardee either through
text message, phone call or email to
sign contract within 5 days in extra
ordinary situation
*For applicants disqualified or subject
of confirmation, prepares and issues
Notice of Disapproval or Notice of
Confirmation (pro-forma), as
applicable
2.2 Provides Finance Unit a copy of None 1 hour LIS Operator, EM Staff
Group Award/Sales Report (GA/SR), (EMA,EMS), DO
Lease Award/Lease Report (LA/LR)
or Report on Loans Granted (ROLG)
together with the e-file for data
transfer from Lot Inventory System
(LIS) to Billing and Collection System
(BCS) and forwards a copy of said
documents to Accounting
2.4 Packages documents: Masterlist of None LIS Operator, EM Staff
Beneficiaries with Lot Allocation (EMA,EMS), DO
(MBLA), Report on Loans Granted
(ROLG), Group Award/Sales Report
(GA/SR), Lease Award/Lease Report 1 day
(LA/LR), Inventory Summary Report
(ISR), Detailed Lot Inventory Report
(DLIR) and endorses to EMD
2.5 Creates account in Billing and None Finance Unit Staff, DO
Collection System (BCS)
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PAID TIME
3 Signs contract with spouse (if 3.1 Prepares/Signs/Notarizes Contracts None 1 day EM Staff (EMA/EMS)/
married) and witness and have District Manager, DO/
contract notarized Corporate Legal Counsel,
RO
4 Receives Order of Payment 4.1 Issues Order of Payment. None EMD Staff (EMA,EMS), DO
and pays the first monthly
30 minutes
amortization 4.2 Accepts payment and issues Official None Cashier, Finance Unit
Receipt DO
TOTAL None 7 days, 6 hrs. & 45 minutes
NOTE:
Points to consider in the processing time:
1. availability of the signing authorities in the District Office/Regional Office
2. transmittal of documents from the District Office to beneficiairies/means of transportation
3. availability of foms online
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External Services
5. TRANSFER OF RIGHTS THROUGH HEREDITARY SUCCESSION OR DISPOSITION TO COMPULSORY HEIRS:

RESIDENTIAL UNITS
Processing of transfer of award and corresponding rights/obligations on the awarded lot to the heirs upon the demise of the awardee; transfer to
compulsory heirs (inter vivos) and transfers after the lapse of the restrictive period annotated in the Transfer Certificate of Title (TCT)
Office or Division: Regional/District Office
Classification: Highly Technical
Hereditary Succession
1. Letter Request for Transfer of Rights Beneficiary-applicant
2 Sworn Application Form for Transfer of Rights - original NHA District Office
3 Death Certificate of Awardee - certified copy & 1 photocopy Civil Registry or Philippine Statistics Authority (PSA)
4 Birth Certificates of Children - certified copy & 1 photocopy Civil Registry or Philippine Statistics Authority (PSA)
Substitute: Notarized Affidavit of two Disinterested Persons Awardee
5 Marriage Certificate - certified copy & 1 photocopy Civil Registry or Philippine Statistics Authority (PSA)
Notarized Extra Judicial Settlement - original duplicate copy (EJS) or Executed by beneficiary-applicant
6
Notarized Self-Adjudication (SA)
Newspaper of general circulation where Extra Judicial Settlement or Self- Classified Ads Manager/authorized officer of Publishing Company
7
Adjudication published in 3 consecutive weeks-original copy
Affidavit of Publication of EJS or - original duplicate copy SA from a Classified Ads Manager/authorized officer of Publishing Company
8
newspaper of general circulation
9 Title in name of awardee, if applicable Registry of Deeds
10 Previous/back titles, if any Registry of Deeds
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11 If property is subdivided:
- Approved Subdivision Plan - blue print Bureau of Lands
- Technical Description of Resulting Lot - original/photocopy
12 Latest Tax Declaration Assessor's Office
Disposition to Compulsory Heirs (Inter Vivos)
1. Following requirements under Transfer Through Hereditary Succession Nos.
The same as under Hereditary Succession
1,3,4,7,8 and 9
2. Transfer document (Deed of Sale, - original or original duplicate copy Deed
of Donation, Deed of Transfer/Conveyance, or Waiver of Rights with Beneficiary-applicant
appropriate consent from siblings, if applicable)
*Other Transfer (After the lapse of the restrictive period)
1. Following requirements under Transfer Through Hereditary Succession Nos. The same as under Hereditary Succession
1,7, 8 and 9
2. Transfer document (Deed of Sale, - original or original duplicate copy Deed Transferee-Requestor
of Donation, Deed of Transfer/Conveyance
3 Two government issued IDs with signature Transferee-Requestor
PAID TIME
Submits application with 1.1 Evaluates documents and interviews None 30 mins EM Staff (EMA/EMS/ES),
1
complete documentary applicant DO
1.2 Prepares/reviews the following
documents: EM Staff (EMA/EMS/ES),
a. Memo-TR Briefer DO
b. Proforma Notice of Approval None 2 days District Manager
and Notice to pay
c. Pre-qualification and Lot Inventory LIS Operator
System (LIS) updating
1.3 Transmits documents and records None 1 day EM Staff (EMA/EMS), DO
folder to Regional Office (RO)
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PAID TIME
1.4 Reviews and approves transmitted None 1 day Program EM Head and
documents, returns to District Office Regional Manager, RO
(DO) for endorsement to EMD for
prequalification or LIS updating EMD
1.5 Processes and approves None 2 days EM Staff and Manager,
prequalification or LIS updating and EMD
forwards approval to Regional Office
1.6 Approves application/signs Notice of None 1 day Program EM Head and
Approval and requests retrieval of Regional Manager, RO
Pre-qualification (PQ) e-file
1.7 Transmits records folder to District None 1 day Program EM Head and
Office Regional Manager, RO
1.8 Notifies applicant through a Notice of None 1 day EM Staff (EMA/EMS/ES),
Approval or through fax, phone or DO
email (in extra ordinary situation) of
the approval and payment of Transfer
Fee within 30 days from receipt of
Notice to Pay
2 Accepts Notice of Approval 2.1 Issues Notice of Approval None 15 mins EM Staff (EMA/EMS), DO
3 Receives Order of Payment 3.1 Issues Order of Payment None 15 mins EM Staff (EMA/EMS),DO
and pays Transfer Fee 3.2 Acceptance of Payment then *Tranfer Fee: 15 mins Cashier, Finance Unit, DO
issuance of Official Receipt P200.00
Tranfer Fee: 9 days, 1 hr &
TOTAL
P200.00 15 mins
Note:
Points to consider in the processing time:
2. transmittal of documents from the District Office, Regional Office, Main Office and vice versa
3. availability of forms online
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External Services
6 CANCELLATION OF CONDITIONS AND RESTRICTIONS ON TITLE: RESIDENTIAL UNITS

Applicability: Awards with released titles and where the conditions and restrictions annotated at the back portion have already lapsed.
1. Letter-Request - original copy Submitted by the awardee
2. Certified Copy of TCT (Title) - original copy Registry of Deeds
3. Photocopy of Latest Tax Declaration Assessor Office where property is located
4. If Client is Represented by Attorney-in-Fact, original copy of duly Notarized
Special Power of Attorney (SPA) and copy of a government-issued ID with Submitted by Attorney-in-Fact
picture and signature
Any two (2) government-issued ID and photocopies with 3 specimen
5 Concerned Government Agency
signatures
PAID TIME
1 Submits letter-request for 1.1 Checks documents submitted None EM Staff (EMA/EMS/ES),
cancellation with complete 1.2 Vallidates award against Lot None EM Staff (EMA/EMS/ES),DO
documentary requirements to Inventory System (LIS) data 1 hour
District Office (DO) 1.3 Computes/verifies Cancellation Fee None EM Staff (EMA/EMS/ES),
DO
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PAID TIME
1.4 Prepares the following: None 1 day EM Staff (EMS/ES), DO
- Memorandum recommending
cancellation of conditions/
restrictions
- Notice of Approval
- Deed of Cancellation of
Condition/Restriction (DCCR)
1.5 Transmits documents and records None 1 hour EM Staff (EMA/EMS), DO
folder and Deed of Cancellation of
Condition/Restriction (DCCR) to
Regional Office (RO)
1.6 Reviews documents and approves None 1 hour Regional Manager, RO
application and signs Notice of
Approval and Deed of Cancellation of
1.7 Sends Notice of Approval to DO None 30 mins Program EM Staff, RO
(maybe sent through fax/email in
extra ordinary situation)
1.8 Issues Notice of Approval to client for None 15 mins EM Staff (EMA/EMS), DO
payment of fees or advise client
either thru text / phone call/email of
the approval and payment of fees
27
PAID TIME
2 Receives Order of Payment 2.1 Issues Order of Payment None 15 mins EM Staff (EMA/EMS), DO
and pays Cancellation Fee and 2.2 Issues Official Receipt and accepts Cancellation 15 mins Cashier, Finance Unit, DO
Notarial Fee payments, forwards copy to EM Staff Fee: Five
percent (5%) of
Fair Market
Value of the
property per
latest Tax
Declaration but
not less than
Php200.
(Subject to
adjustment
based on
previous
transfer
transactions)
Notarial
Fee:Php 100.00
2.3 Transmits (by fax or email) copy of None 15 mins EM Staff (EMA/EMS), DO
Official Receipt (OR) to Regional
Office (RO)
28
PAID TIME
2.4 Forwards Deed of Cancellation of None 1 hour Program EM Staff, RO
Condition/Restriction (DCCR) to
*Corporate Legal Counsel, Regional
Office (RO)
2.5 Notarizes Deed of Cancellation of None 1 day Corporate Legal Counsel,
Condition/Restriction (DCCR) and RO
returns to EMU-RO
2.6 Transmits records folder to District None 1 hour EM Staff (EMA/EMS), RO
Office (DO)
3 Receives Notice of Approval 3.1 Releases Notice of Approval and two None 10 mins EM Staff (EMA/EMS), DO
and two copies of DCCR copies of Deed of Cancellation of
Notarial Fee -
Php100.00
*2 days,
plus
TOTAL 6 hours &
Computed
40 mins
Cancellation
Fee
NOTE
Points to consider in processing time"
1. the Regional Office has a Corporate Legal Officer
2. transmittal of documents from the District Office, Regional Office, Main Office and vice versa
3. availability of forms online
29
External Services
7. RELEASE OF TITLE: RESIDENTIAL UNITS

Processing the release of the Individual Transfer Certificate of Title (TCT) after full payment and execution of the Deed of Sale (DS) or
DCRREM pertaining to the awarded lot.
If claimant is awardee:
1. Notarized Deed of Sale (DS) or Notarized - original copy
Executed by the awardee at District Office
Deed of Cancellation of Release of Real
note: awardee does not sign the dcrrem
Estate Mortgage (DCRREM)
2. Any two (2) Government-issued ID of awardee with signature Concerned Agency
If claimant is authorized representative of awardee (living):
1. Notarized Deed of Sale (DS) or Notarized - original copy
Executed by the awardee at District Office
Deed of Cancellation of Release of Real Estate Mortgage (DCRREM)
2. Any two (2) Government-issued ID of awardee and attorney-in-fact
Concerned Agency
with signature
3. Notarized Special Power of Attorney (SPA) - original copy
stating claimant is authorized to represent the Executed by the Awardee and authorized representative
heirs to claim/retrieve/receive copy of the title
30
Voter's ID / Voter's Certification Commission on Elections (COMELEC)
TIN Number / ID Bureau of Internal Revenue (BIR)
City/Municipal Social Welfare and Development (C/MSWD)
DSWD Certification/ Solo Parent ID Office
PRC/IBP/OWWA Professional Regulatory Com/Integrated Bar of the
Phillpines/OWWA
PAID TIME
UPON FULL PAYMENT
1 Receives Order of Payment, 1.1 Issues order of payment *Service Fee EM Staff (EMA/EMS), DO
Pays last amortization and 1.2 Accepts payments and Issues Official for cancellation Cashier, Finance Unit, DO
Notarial Fee Receipt or mortgage:
Php500.00
1 day
1.3 *For CCS holders:
Advises awardee to return to District Notarial Fee: EM Staff (EMA/EMS), DO
Office (DO) within 5 days to sign Deed Php100.00
of Sale (DS)
31
PAID TIME
For DSM holders:
Advises awardee to secure Deed of None 5 days Finance Unit, District Office,
Cancellation and Release of Real EM Staff/District
Estate Mortgage (DCRREM) within 5 Manager/Corporate Legal
days Counsel
1.4 Prepares/verifies Accounting Data None 1 day BCS Operator, Finance
Unit, DO and Corporate
Accountant, RO
1.5 Prepares/Signs/Notarizes Deed of Sale None 1 day EM Staff/District Manager,
(DS) or Deed of Cancellation and DO/Corporate Legal
Release of Real Estate Mortgage Counsel, RO
(DCRREM)
2 For CCS holders: 2.1 Releases 2 copies of Deed of Sale None 1 day EM Staff (EMA/EMS/EM
Signs DS with spouse (if (DS) and explains to the awardee the Head), DO
married) and witnesses and process flow on the transfer of TCT
have DS notarized from NHA to their names; updates the
Lot Inventory System (LIS) on contract
type, TCT #
For DSM holders: 2.2 Releases 2 copies of Deed of Sale with None 30 mins EM Staff (EMA/EMS/EM
Receives 2 copies of DCRREM Mortgage (DSM), Deed of Cancellation Head), DO
and Release of Real Estate Mortgage
(DCRREM) and explains to the
awardee the process flow to be
observed
*4 days/
TOTAL Php600.00
7 days & 30 mins
32
PAID TIME
AFTER ISSUANCE OF DS or DCRREM

1. Submits request form for 1.1 Checks the completeness of EM Staff (EMA/EMS/ES),
release of title with complete documents against the Checklist of DO
documentary requirements to Requirements and endorses to FU for
District Office (DO) the preparation of accounting data NONE 30 mins
1.2. Checks the Accounting data certifying Finance Staff, Finance Unit
to full payment of lot account and other
obligations
1.3 Prepares/signs and sends (by fax or None 30 mins EM Staff (EMA/EMS), DO
email) Memorandum-request for
release of title to Records Division,
GSD thru Regional Office (RO)
1.4 Releases title to authorized Regional None 30 mins CRD-GSD, EM Staff
1.5 Prepares/signs the following: None 1 hour EM Staff (EMA/EMS/ES),
For DS Holders: DO
- Letter to Registry of Deeds (RD) for District Manager
annotation of restrictions on title, partial
cancellation (if mother title) and
exemption from payment of
registration/entry fee
- Letter to BIR on exemption from
payment of capital gains tax,
documentary stamp tax and other taxes
and fees for issuance of Certification
Authorizing Registration (CAR) of title
- Letter to LGU for exemption from
payment of transfer tax
33
PAID TIME
For DSM Holders:
- Letter to Registry of Deeds (RD) for
annotation on title/Cancellation of
Mortgage (DCRREM)
1.6 Advices/Notifies clients 1 day upon None 30 mins EM Staff (EMA/EMS/ES), DO
receipt of Title.
2 Awardee/Deed of Sale (DS) 2.1 Releases to awardee the following: None 1 hour EM Staff (EMA/EMS/ES),
holder receives NHA's owner's DO
duplicate copy of title and other For DS holders:
documents upon submission of 1. NHA's Owner Duplicate Copy of title
requirements 2. Technical description
3. Letter of Registry of Deeds
4. Letter to BIR
5. Letter to LGU
6. Guide/Process flow to further
transactions for transfer of title
7. Notarized Deed of Sale (DS)
For DSM holders:

1. Title
2. Letter to Register of Deeds
3. Notarized Deed of Cancellation and
Release of Real Estate Mortgage
(DCRREM)
34
PAID TIME
3 Awardee/DSM holder brings 3.1 Advises awardee to follow None 30 mins EM Staff (EMA/EMS/ES)
title, DCRREM and letter to RD guide/process flow of item 2.1 Number
for release and cancellation of 6 under Item 2, attached)
the mortgage annotated on the
title
TOTAL NONE 4 hours & 30 mins
NOTE:
Processing Time excludes the travel time of the authorized representative of RO/DO from respective offices to receive the title(s) from NHA GSD-CRD
35
External Services
8. TRANSFER OF OWNERSHIP
Applicability: Request can be acted upon after the lapse of the restrictive period indicated in the Transfer Certificate of Title (TCT)
1. Letter Request for Transfer of Ownership - original NHA District Office
2. Title in the name of awardee, if applicable Registry of Deeds
3. Previous/back titles, if any Registry of Deeds
4. If property is subdivided:
- Approved Subdivision Plan - blue print
- Technical Description of Resulting Lots - original/photocopy Bureau of Lands
5. Transfer document (Deed of Sale, Deed of Donation, Deed of Transferee-Requestor
Transfer/Conveyance - Deed of Assignment etc. -original or original
duplicate copy (latest only if the previous documents are not available)
6 Notarized Special Power of Attorney (SPA) (for duly authorized Private Attorney/Submitted by Attorney-in-fact
representative)
7 Two government issued IDs with signature Transferee-Requestor
PAID TIME
1 Submits letter-request for 1.1 Evaluates documents and interviews None 30 minutes EM Staff (EMS/ES), District
transfer with complete applicant (checks if multiple Office (DO)
documentary requirements to transaction; refers to annotations in the
District Office (DO) Transfer Certificate of Title
36
PAID TIME
1.2 Prepares/signs the following None 1 day EM Staff/Head, EM Unit/
documents: District Manager, DO
a. Documentary requirements
b. Proforma Notice of Approval
(TR fee is waived)
c. Memo-request for LIS updating to
EMD
1.3 Transmits documents and records - None 1 hour Project EM Staff, DO
folder to Regional Office (RO)
1.4 Reviews documents and forwards None 1 day EM Chief/Head and RM,
request for LIS updating to EMD RO
1.5 Processes and approves LIS updating None 3 days EM Staff/ Manager, EMD
and forwards approval to RO
1.6 Approves application/signs Notice of None 1 day Program EM Head and
Approval RM, RO
1.7 Transmits records folder to DO None 1 hour Program EM Chief/Head,
RO
1.8 Notifies applicant by fax or phone of the None 1 day EM Staff (EMS/ES), District
approval and payment of Service Fee Manager, DO
within 30 days from receipt of Notice
2 Receives Order of Payment 2.1 Issues Order of Payment None 15 mins EM Staff, DO
and pays Service Fee
2.2 Issues Official Receipts and accepts ServiceFee: 15 mins Cashier, Finance Unit, DO
payment P 200.00
3 Accepts Notice of Approval 3.1 Issues Notice of Approval None 15 mins EM Staff (EMA/EMS), DO
Service Fee of 7 days, 3 hrs
TOTAL
P200.00 & 15 mins
37
Commercial and Industrial Estates Department
External Services
38
COMMERCIAL AND INDUSTRIAL ESTATES DEPARTMENT
External Services
1. DISPOSITION OF COMMERCIAL/INDUSTRIAL/INSTITUTIONAL (C/I/I) LOTS / PROPERTIES THROUGH PUBLIC

BIDDING
(NON-ESTATE
The BASED)
COMMERCIAL/INDUSTRIAL BIDS AND AWARDS COMMITTEE (COINBAC) shall conduct the public bidding of non-estate based
commercial, industrial and foreclosed properties and other prime properties.
A mode of disposition, through sale or lease of commercial/industrial and prime properties, which is open to participation by any interested
party under existing bidding rules and procedures.
Office or Division: COMMERCIAL/INDUSTRIAL BIDS AND AWARDS COMMITTEE (COINBAC)
Classification: Highly Technical Transaction
Type of Transaction: Government-to-Business (G2B); G2G - Government-to-Government; G2C - Government-to-Citizen
Who may avail: Prospective Bidder(s)
For Individuals or Single Proprietorships
1. Sworn Letter of Intent (1 original) Secure Form from District Office
2. 2x2 ID picture (1) Any reputable photography stores and services
3. Government-issued IDs such as: (at least 2 IDs)
·Driver's License Land Transportation Office (LTO)
·Passport Department of Foreign Affairs (DFA)
·GSIS/SSS/PHILHEALTH/PAGIBIG GSIS/SSS/PHILHEALTH/PAGIBIG
·Government Office Government Office where applicant works
·BIR (digitized) Bureau of Internal Revenue (BIR)
·Voter's ID Commission on Elections (COMELEC)
·PRC/IBP/OWWA PRC/IBP/OWWA
·Senior Citizen/PWD/Solo Parent ID Local Office of the Senior Citizen Affairs (OSCA)
·Solo Parent Identification Card City/Municipal Social Welfare and Development (C/MSWD)
·Persons with Disabilities (PWD) Office of the Mayor / Office of the Brgy. Captain / National
4. For married applicants
·Marriage Certificate (1 certified copy and 1 photocopy) Civil Registry or Philippine Statistics Authority (PSA)
·Affidavit of Separation-In-Fact (For applicants not legally separated/annulled) Lawyer
39
5. For legally separated, marriage is annulled, marriage declared null and void
·Certificate of Finality of the appropriate Court Decision (1 original) From the Court where the case is filed
6. If naturalized citizen, Alien Certificate of Registration (ACR) (1 original and 1 Philippines Bureau of Immigration Office
photocopy)
7. Any or a combination of the following documents to support financial capability
·Income tax Returns for the last two years duly stamped received by BIR (1
Bureau of Internal Revenue (BIR)
original and 1 photocopy)
·Affidavit of Income or Affidavit of Support from immediate members of the
Lawyer
family (1 original)
·Affidavit or Certification of existing bank deposit (1 original) Applicant's Bank/s
·Certificate of Employment (1 original) Applicant's Employer/s
Local Government Unit (LGU)
·Business Permit and DTI Registration (1 original and 1 photocopy)
Department of Trade and Industry (DTI)
8. Special Power of Attorney, if applicant is represented (1 original) Person being Represented
For Partnerships/Corporations/Companies
2. 2x2 ID picture of authorized representative and/or signatory (1 set) Any reputable photography stores and services
3. Certificate of Registration with government agency (e.g. , Securities and Securities and Exchange Commission (SEC), Department of
Exchange Commission (SEC), Department of Trade and Industry (DTI)) (1 Trade and Industry (DTI), Cooperative Development
photocopy) Authority (CDA), etc.
4. Board Resolution authorizing the company to purchase CII units from NHA, and
designating an authorized representative and/or signatory to sign documents Corporate Secretary of the Board of the company
(1 original)
40
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
I. PRE-BIDDING
1 Secures Bidding Materials 1.1 Prepares Order of Payment Php 200.00 30 minutes Commercial and
per set of the Industrial Bids and
Bidding Awards Committee
Materials (COINBAC) Secretariat
1.2 Signs Order of Payment 20 Minutes Head, COINBAC
Secretariat
2 Receives OR and Bidding 2.1 Issues Official Receipt (OR) NONE 20 Minutes Cashier, Treasury Dept.
Materials
2.2. Releases Bidding Materials NONE 10 Minutes COINBAC Secretariat
3 Submits application with 3.1 Reviews submitted documents NONE 1 Hour COINBAC Secretariat
complete supporting
documents 3.2 Prequalifies the applicant NONE 30 Minutes COINBAC Secretariat
3.3 Issues Bid Form Nos. 1 & 2 to qualified NONE 10 Minutes COINBAC Secretariat
bidder/s
II. PRE-BID CONFERENCE
1 Attends Pre-Bid Conference 1.1 Conducts Pre-Bid Conference NONE COINBAC with
Secretariat
1.2 Schedule and facilitates registration of
NONE 1 Hour COINBAC Secretariat
attendees
1.3 Prepares and submits Minutes of COINBAC Secretariat
NONE 4 Hours
the Pre-Bid Conference
1.4 Reviews and signs Minutes NONE 1 Hour Head, Secretariat
COINBAC Chairperson
1.5 Provides copies to the members NONE 1 Hour COINBAC Secretariat
2.1 Schedules and requests assistance of Senior Project Engineer -
2 Inspects lots/properties NONE 1 Day
District staff to act as locator of lot. District Office
41
III. PUBLIC BIDDING
1 Submits bid(s) in sealed and 1.1 Accepts and records sealed bids NONE 10 Minutes COINBAC Secretariat
signed envelopes
2 Receives acknowledgement 2.1 Issues stub as acknowledgement of NONE 1 Day COINBAC Secretariat
Stub of Submitted Bid bid/s received.
3 Attends Bidding 3.1 Requires prospective bidders to sign NONE 10 Minutes Head of COINBAC
attendance sheet Secretariat
NONE 10 Minutes Head of COINBAC
3.2 Announces number of bids for a Secretariat
particular item (sequential order).
NONE 30 Minutes COINBAC Chairperson
3.3 Opens/announces bid offers per bid item
(sequential order).
NONE 1 Hour COINBAC Chairperson
3.4 Declares complying/non-complying
bidder or failure of bidding if no bids or
takers NONE 30 Minutes COINBAC Secretariat
3.5 Accomplishes abstract of bids per bid

item
42
3.6 Signs Abstract of Bids and certifies NONE 10 Minutes COINBAC Chairperson,
correctness of data Members, bidders, and
COA Rep.
Head, COINBAC
Secretariat
3.7 Issues Provisional/ Acknowledgement NONE 10 Minutes COINBAC Secretariat

Receipt of Manager’s Check of highest bid
3.8 Prepares DTF to Treasury Dept. for NONE 10 Minutes COINBAC Secretariat
safekeeping of Manager’s/Cashier’s Check
of highest bidders
Receives Manager’s or 4.1 Returns Cashier’s or Manager’s Checks NONE 10 Minutes
4 COINBAC Secretariat
Cashier’s Check for losing bid of losing bidders.
IV. POST PUBLIC BIDDING
1.1 Prepares, reviews, signs Minutes of COINBAC Secretariat

1 NONE 1 Day
Bidding and COINBAC Resolution Head, Secretariat
COINBAC Chairperson
1.2 Signs COINBAC Resolution NONE 1 Day
and Members
1.3 Provides and transmits hard and digital
copies of COINBAC Resolution to the
respective District/Regional Office and NONE 1 Day COINBAC Secretariat
retrieves Manager’s Check from the
Treasury.
43
V. DOCUMENTATION OF AWARD
1 Awaiting notification for the 1.1 Prepares Order of Payment (OP) of the NONE 10 Minutes District Manager
approval of award Manager's Check from the Treasury (EM Chief - as an
Department of the winning bidder. alternative signatory) -
District Office
1.2 Receives payment and issues NONE 10 Minutes
corresponding Official Receipt Cashier, District Office
1.3. Prepares/reviews/signs Memorandum of NONE 4 Hours EM Chief, EM Unit

Award (MOA) and Notice(s) of Awards District Manager - District
(NOA) Office
NONE 4 Hours
1.4 Transmits proposed MOA, NOA together EM Supervisor, EM Unit -
with complete records folder to Regional Regional Office
Office
1.5 Reviews/Initials MOA, NOA and NONE 1 Day EM Supervisor, EM Unit -
recommends for approval of RM/GM Regional Office
1.6 Signs*/Approves* MOA/NOA 1 Day Regional Manager -
Regional Office
NONE
1.7 Transmits signed MOA, NOA and 4 Hours EM Assistant, EM Unit -
1.8 Notifies Awardee in writing of approval,
EM Specialist, EM Unit -
issuance of OR and advises awardee to go NONE 1 Day
District Office
to the District Office to sign contract
Note: * Additional ten (10) days if the GM will approve the award and sign the appropriate contract.
If the GM will sign the contract, it has to be coursed through the Legal Department for review and initial.
The levels of delegated authority to approve/dispose shall be governed by NHA-BR-6425 and NHA-MC No. 2018-37
• Regional Manager – Php500,000.00 and below – One (1) Day
• General Manager – Above Php500,000.00 to Php10 Million – Two (2) weeks
• NHA Board of Directors – Above Php10 Million (Board schedule)
44
2 Receives OR, Notice of Award 2.1 Issues NOA and template contract for NONE 30 Minutes EM Supervisor, EM Unit -
and signs template Contract signature of awardee and spouse and/or District Office
authorized representative and witness
3 Pays Notarial Fee 3.1 Prepares Order of Payment for Notarial Notarial Fee: 20 Minutes EM Assistant, EM Unit
Fee and signs Order of Payment 1/10 of 1% of District Manager
the Selling (EM Chief - as an
Price but not alternate signatory) -
less than Php District Office
500.00 for
Selling price
Php 1Million
3.2 Receives payment and issues below 10 Minutes
corresponding Official Receipt Cashier - District Office
Php 2,000.00
for Selling
Price above
Php 1Million
EM Supervisor, EM unit
3.3 Prepares records folder with contract
NONE 20 Minutes District Manager - District
and signs contract as witness for NHA
Office
3.4 Transmits contract with signed
EM Assistant, EM Unit -
MOA/NOA and complete records folder for NONE 4 Hours
District Office
review of Chief Corporate Attorney
45
3.5 Reviews/signs* contract and CCA NONE
notifies DO of schedule of notarization of Chief Corporate Attorney
contract Regional Manager -
1 Day Regional Office
3.5.1 If with Chief Corporate Attorney
3.5.2 If without Chief Corporate Attorney
3.5.3 If with or without Chief Corporate 1 Day Attorney IV - Legal
Attorney but the Department
nature of transaction requires (Additional
handling by the Legal 5 days ) Chief Corporate Attorney
Department such as existing
accounts with EM Specialist, EM Unit-
Proclamations and Restrictions, NONE 4 Hours Regional Office
Nuisance, etc.
3.6 Notarizes contract and transmits

notarized contract with complete records
folder to DO
46
4 Receives copy of notarized 4.1 Releases copy of notarized contract NONE 10 Minutes EM Supervisor, EM Unit-
contract District Office
4.2 Files perfected contract in awardee’s NONE 10 Minutes EM Assistant, EM Unit-

records folder and central file District Office
Notarial Fee:
1/10 of 1% of the
Selling Price but
not less than Php
500.00 for Selling 20 days
(considering the
TOTAL: price Php 1Million
below days for
approval)
Php 2,000.00 for
Selling Price
above Php
1Million
47
External Services
2. DISPOSITION OF COMMERCIAL/INDUSTRIAL/INSTITUTIONAL (C/I/I) LOTS / PROPERTIES THROUGH DIRECT

SALE, STRAIGHT LEASE OR LEASE WITH OPTION TO PURCHASE (ESTATE BASED)
A mode of acquisition through purchase or lease which is open to the actual occupant as first priority.
Office or Division: Regional/District Offices

Type of Transaction: G2B - Government-to-Business; G2G - Government-to-Government; G2C - Government-to-Citizen
Who may avail: Applicants for Purchase or Lease of Estate Based C/I/I Lots/Properties
1. Sworn Letter of Intent (original) Secure Form from District Office
2. 2x2 ID picture Any reputable photography stores and services
3. Government-issued picture IDs such as: (at least 2 IDs)
·Solo Parent Identification Card
City/Municipal Social Welfare and Development (C/MSWD) Office
·Persons with Disabilities (PWD) Office of the Mayor / Office of the Brgy. Captain / National Council
·Affidavit of Separation-In-Fact (For applicants not legally Lawyer
separated/annulled)
48
5. For legally separated, marriage is annulled, marriage declared null and void
6. If naturalized citizen, Alien Certificate of Registration (ACR) Philippines Bureau of Immigration Office
(1 original and 1 photocopy)
7. Any or a combination of the following documents to support financial capability
·Income tax Returns for the last two years duly stamped received by BIR Bureau of Internal Revenue (BIR)
(1 original and 1 photocopy)
·Affidavit of Income or Affidavit of Support from immediate members of the Lawyer
family (1 original)
·Business Permit and DTI Registration (1 original and 1 photocopy) Local Government Unit (LGU)
2. 2x2 ID picture of authorized representative and/or signatory (1) Any reputable photography stores and services
3. Certificate of Registration with government agency (e.g. , Securities and Securities and Exchange Commission (SEC), Department of
Exchange Commission (SEC), Department of Trade and Industry (DTI), Trade and Industry (DTI), Cooperative Development Authority
Cooperative Development Authority (CDA)) (1 photocopy) (CDA), etc.
4. Board Resolution authorizing the company to purchase CII units from NHA, Corporate Secretary of the Board of the company
and designating an authorized representative and/or signatory to sign documents
(1 original)
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
Secures Sworn Letter of Intent EM Chief, EM Unit -
1 1.1 Issues Sworn LOI form NONE 10 Minutes
(LOI) form District Office
2 Submits Sworn LOI with 2.1 Accepts and evaluates application and NONE 1 Hour
EM Supervisor, EM Unit -
complete supporting submitted supporting documents
District Office
documents
2.2 Prepares/reviews/signs Memorandum NONE 4 Hours EM Supervisor, EM Unit
of Award (MOA) and initials Notice of Award District Manager - District
(NOA) Office
49
PROCESSING PERSON
TIME RESPONSIBLE
2.3 Transmits proposed MOA, NOA together NONE 4 Hours EM Assistant, EM Unit -
with complete records folder to Regional District Office
Office
2.4 Reviews/Initials MOA, NOA and NONE 1 Day EM Chief, EM Unit -
Regional Manager -
Regional Office
2.5 Signs*/Approves* MOA/NOA NONE 1 Day Manager - Legal

Department
/ General Manager - Main
Office
2.6 Transmits signed MOA, NOA with EM Assistant, EM Unit -
NONE 4 Hours
complete records folder to District Office Regional Office
2.7 Notifies awardee in writing of approval, NONE 1 Day EM Specialist, EM Unit -
issuance of OR and advises Adwardee to District Office
go to the District Office to sign contract.
3 Receives Notice of Award 3.1 Releases Notice of Award NONE 10 Minutes EM Specialist, EM Unit -
District Office
Compliance to award within
five (5) days from receipt of
NOA
50
PROCESSING PERSON
TIME RESPONSIBLE
4 Upon receipt of Order of 4.1 Prepares and signs the Order of 1. Sale: 10% of 10 Minutes EM Specialist, EM Unit
Payment, pays the following: Payment for initial payment and notarial fee. offered total District Manager
purchase price (EM Chief - as an
4.a. Sale: 10% of offered Lease: two (2) alternate signatory) -
total purchase price months deposit and District Office
Lease: two (2) months deposit one (1) month
and one (1) month advance of advance of offered
offered lease rate lease rate
Cashier - District Office
4.b Notarial Fee 4.2 Receives payment and issues Official 2. Notarial Fee: 10 Minutes
Receipt 1/10 of 1% of the
Selling Price but not
less than Php 500.00
for Selling price Php
1Million below
Php 2,000.00 for

Selling Price above
Php 1Million
51
PROCESSING PERSON
TIME RESPONSIBLE
5 Signs contract with spouse (if 5.1 Prepares contract and sign as witness NONE 10 Minutes EM Specialist, EM Unit
married) and witness District Manager - District
Office
5.2 Transmit contract with signed MOA/NOA
EM Assistant - District
and complete records folder for review of NONE 10 Minutes
Office
Chief Corporate Attorney
5.3 Reviews/signs* contract and CCA NONE 1 Day Chief Corporate Attorney
notifies DO of schedule of notarization of Regional Manager -
contract Regional Office
5.3.1 If with Chief Corporate Attorney

5.3.2 If without Chief Corporate Attorney, Attorney IV - Legal
it will be Department
coursed through the Legal (Additional
Department 5 days ) Chief Corporate Attorney
5.3.3 If with or without Chief Corporate
Attorney but
the nature of transaction requires
handling by EM Specialist, EM Unit -
the Legal Department such as 4 Hours Regional Office
existing
accounts with Proclamations and NONE
Restrictions, Nuisance, etc.

notarized contract with complete records
folder to DO
52
PROCESSING PERSON
TIME RESPONSIBLE
6 Receives copy of notarized 5.1 Releases copy of notarized contract NONE 10 Minutes EM Supervisor, EM Unit -
contract District Office
5.2 Files perfected contract in Awardee’s 10 Minutes EM Assistant, EM Unit -
records folder and central file District Office
1. Sale: 10% of offered total purchase price
Lease: two (2) months deposit and one (1) month advance of offered lease rate
2. Notarial Fee:
20 days
1/10 of 1% of the Selling Price but not less than Php 500.00 for Selling price Php (considering the
TOTAL:
1Million below days for
3. Php 2,000.00 for Selling Price above Php 1Million approval)
53
External Services
3. DISPOSITION OF COMMERCIAL/INDUSTRIAL/INSTITUTIONAL(C/I/I) LOTS / PROPERTIES THROUGH

NEGOTIATED SALE
A mode of disposition through purchase or lease of commercial/industrial and prime properties which is open to participation by any
interested party, resorted to only after two (2) failed biddings and with valid pricing.
Office or Division: COMMERCIAL/INDUSTRIAL BIDS AND AWARDS COMMITTEE (COINBAC)
Classification: Complex Transaction
Who may avail: Applicants for Purchase or Lease of Non-Estate Based C/I/I Lots/Properties
1. Sworn Letter of Intent (original) Secure Form from District Office
2. 2x2 ID picture Any reputable photography stores and services
·Solo Parent Identification Card City/Municipal Social Welfare and Development (C/MSWD) Office
·Affidavit of Separation-In-Fact (For applicants not legally Lawyer
separated/annulled)
54
5. For legally separated, marriage is annulled, marriage declared null and
void
6. If naturalized citizen, Alien Certificate of Registration (ACR) (1 original Philippines Bureau of Immigration Office
and 1 photocopy)
7. Any or a combination of the following documents to support financial
capability
·Income tax Returns for the last two years duly stamped received by Bureau of Internal Revenue (BIR)
BIR (1 original and 1 photocopy)
·Affidavit of Income or Affidavit of Support from immediate members
Lawyer
of the family (1 original)
·Business Permit and DTI Registration (1 original and 1 photocopy) Local Government Unit (LGU)
Department of Trade and Industry (DTI)
2. 2x2 ID picture of authorized representative and/or signatory (1) Any reputable photography stores and services
3. Certificate of Registration with government agency (e.g. , Securities Securities and Exchange Commission (SEC), Department of
and Exchange Commission (SEC), Department of Trade and Industry Trade and Industry (DTI), Cooperative Development Authority
(DTI), Cooperative Development Authority (CDA)) (1 photocopy) (CDA), etc.
4. Board Resolution authorizing the company to purchase CII units from Corporate Secretary of the Board of the company
NHA, and designating an authorized representative and/or signatory to
sign documents (1 original)
55
5. Valid/Current Government-issued ID of authorized representative
6. Articles of Incoporation and By-Laws (1 photocopy) Corporate Secretary of the Board of the company
7. Income Tax Returns with Income Statements for the last two years filed Corporate Secretary of the Board of the company
PROCESSING PERSON
TIME RESPONSIBLE
Secures Sworn Letter of Intent 1.1 Issues Sworn LOI form EM Chief, EM Unit -
1 NONE 20 Minutes
(LOI) form District Office
2 Submits Sworn LOI with 2.1. Accepts and evaluates NONE 1 Day EM Chief, EM Unit -
complete supporting application and submitted supporting District Manager - District
documents documents and forward to the Office
Chairperson, COINBAC, through its Regional Manager -
Secretariat Regional Office
56
PROCESSING PERSON
TIME RESPONSIBLE
2.2. Reviews pertinent documents:
2.2.1 Requests the Chaiperson to NONE 4 Hours COINBAC Secretariat

convene the Committee
COINBAC Secretariat
2.2.2 Issues Notices of Meeting to NONE 4 Hours
Committee Members COINBAC Secretariat
2.2.3 Deliberate the proposal NONE 4 Hours COINBAC Secretariat
2.2.4 Recommends the NONE 4 Hours COINBAC Secretariat

approval/disapproval
*Resolution is ready for 2.3. Drafts COINBAC Resolution and NONE 1 Hour COINBAC Secretariat
signature before the meeting forwards for signature of COINBAC
ends Chairperson and Members
2.4. Forwards signed Resolution to NONE 10 Minutes COINBAC Secretariat

District/Regional Office through
Electronic mail
2.5. Forwards signed Resolution to NONE 10 Minutes COINBAC Secretariat,
District/Regional Office Main Office
2.6. Prepares/reviews/signs NONE 4 Hours EM Supervisor, EM Unit
Memorandum of Award (MOA) and District Manager - District
initials Notice of Award (NOA) Office
57
PROCESSING PERSON
TIME RESPONSIBLE
2.7. Transmits proposed MOA, NOA NONE 4 Hours EM Assistant, EM Unit -
together with complete records District Office
folder to Regional Office
2.8. Reviews/initials MOA/NOA and NONE 1 Day EM Chief
recommends for approval RM/GM Head, EM Unit
- Regional Office
2.9. Signs*/Approves* MOA/NOA NONE 1 Day Regional Manager -
Regional Office/
2.10. Transmits signed MOA/NOA EM Assistant - Regional
with complete records folder to NONE 10 Minutes Office / OGM Secretary -
District Office Main Office
2.11. Notifies awardee in writing of
EM Specialist, EM Unit
approval and advises awardee to go NONE 10 Minutes
District Office
to the District Office to sign contract
3 Receives Notice of Award 3.1. Releases Notice of Award NONE 10 Minutes EM Specialist, EM Unit -
District Office
Compliance to award within
five (5) days from receipt of
NOA
58
PROCESSING PERSON
TIME RESPONSIBLE
4 Upon receipt of Order of 4.1 Prepares and signs the Order of 1. Sale: 10% of 10 Minutes EM Specialist, EM Unit
Payment, pays the following: Payment for initial payment and offered total District Manager
notarial fee. purchase price (EM Chief - as an
4.a. Sale: 10% of offered Lease: two (2) alternate signatory) -
total purchase price months deposit and District Office
Lease: two (2) months deposit one (1) month
and one (1) month advance of advance of offered
offered lease rate lease rate
Cashier - District Office
4.b Notarial Fee 2. Notarial Fee: 10 Minutes
4.2 Receives payment and issues 1/10 of 1% of the
Official Receipt Selling Price but not
less than Php 500.00
for Selling price Php
1Million below
Php 2,000.00 for

Selling Price above
Php 1Million
59
PROCESSING PERSON
TIME RESPONSIBLE
5 Signs contract with spouse (if 5.1 Prepares contract and sign as NONE 10 Minutes EM Specialist, EM Unit
married) and witness witness District Manager - District
Office
5.2 Transmit contract with signed
MOA/NOA and complete records EM Assistant - District
NONE 10 Minutes
folder for review of Chief Corporate Office
Attorney
5.3 Reviews/signs* contract and NONE Chief Corporate Attorney
CCA notifies DO of schedule of Regional Manager -
notarization of contract Regional Office
5.3.1 If with Chief Corporate

Attorney 1 Day
5.3.2 If without Chief Corporate Attorney IV - Legal
Attorney, it will be Department
coursed through the Legal (Additional
Department 5 days ) Chief Corporate Attorney
5.3.3 If with or without Chief
Corporate Attorney but
the nature of transaction
requires handling by EM Specialist, EM Unit -
the Legal Department such 4 Hours Regional Office
as existing
accounts with Proclamations
and
Restrictions, Nuisance, etc. NONE

notarized contract with complete
records folder to DO
60
PROCESSING PERSON
TIME RESPONSIBLE
6 Receives copy of notarized 5.1 Releases copy of notarized NONE 10 Minutes EM Supervisor, EM Unit -
contract contract District Office
5.2 Files perfected contract in 10 Minutes
Awardee’s records folder and central
District Office
file
1. Sale: 10% of offered total purchase price
Lease: two (2) months deposit and one (1) month advance of offered
15 days
lease rate
2. Notarial Fee: (considering the
TOTAL:
1/10 of 1% of the Selling Price but not less than Php 500.00 for Selling days for
price Php 1Million below approval)
3. Php 2,000.00 for Selling Price above Php 1Million
61
External Services
4. CANCELLATION OF CONDITIONS AND RESTRICTIONS ON TITLE:

COMMERCIAL/INSTITUTIONAL/INDUSTRIAL LOT / UNITS
The COMMERCIAL/INDUSTRIAL BIDS AND AWARDS COMMITTEE (COINBAC) shall conduct the public bidding of non-estate based
commercial, industrial and foreclosed properties and other prime properties.
Noncompliance with the terms and conditions of the contracts of sale/lease including delinquency in payments shall result in revocation
of the contracts, cancellation of awards, forfeiture of payments and eviction of buyers/lessees from premises
Who may avail: Original C/I/I Awardees or Transferees / Buyers of C/I/I awarded lots
1. Certified true copy of Title (1 certified true copy) Register of Deeds where it has jurisdiction over the subject lot
2. Letter Request (1 original copy) From the Awardee(s) / Transferee(s)
PROCESSING PERSON
TIME RESPONSIBLE
1 Submits letter-request with 1.1. Accepts and checks submitted NONE 30 Minutes EM Specialist, EM Unit -
complete documentary documents against checklist of District Office
requirements to Project Office requirements
1.2. Verifies nature of NONE 30 Minutes EM Specialist, EM Unit -
condition/restriction and the District Office
restriction period.
1.2.a. If the prescription period has
not yet lapsed, advises client when
cancellation may be granted
1.2.b. If the documents are in

order, require Client to sign contract
62
PROCESSING PERSON
TIME RESPONSIBLE
2 Signs template Deed of 2.1. Prepares/reviews and signs the NONE 4 Hours EM Specialist, EM Unit -
Cancellation of following District Office
Conditions/Restrictions 2.1.1 Memorandum EM Chief, EM Unit
recommending cancellation District Manager - District
of conditions / Office
restrictions
2.1.2 Notice of Approval
(NOA)
2.1.3 Deed of Cancellation of
Conditions / Restrictions
2.2 Transmits documents and NONE 10 Minutes EM Assistant, EM Unit -
records folder to Regional Office District Office
2.3 Reviews / initials / signs NONE 1 Day EM Chief, EM Unit
documents Regional Manager
/ Regional Office
2.4 Approves* / signs* documents NONE 1 Day Regional Manager -
and transmits to the Regional Office Regional Office
63
PROCESSING PERSON
TIME RESPONSIBLE
2.5 Notarizes Deed of Cancellation NONE 1 Day
of Conditions / Restrictions and
transmit to the District Office
Program Staff - Regional
Office
2.5.1 If with Chief Corporate
Attorney
2.5.2 If without Chief Corporate Attorney IV - Legal
Attorney Department
2.5.3 If with or without Chief NONE
Corporate Attorney but
the nature of transaction
requires handling by 10 Minutes
the Legal Department such
as existing EM Specialist, EM Unit -
accounts with Proclamations District Office
and
2.6. Notifies awardee in

writing/SMS/email of the approval of
Deed of Cancellation of Conditions /
Restrictions
64
PROCESSING PERSON
TIME RESPONSIBLE
3 Receives Notice of Approval 3.1 Releases Notice of Approval NONE 1 Hour EM Supervisor, EM Unit -
District Office
4 Receives Order of Payment 4.1. Prepares and signs Order of Notarial Fee: 10 Minutes EM Specialist, EM Unit
and pays Notarial Fee Payment for Notarial Fee 1/10 of 1% of the District Manager -
Selling Price but not District Office
4.2. Receives payment and issues less than Php 500.00 10 Minutes Cashier - District Office
Official Receipt for Selling price Php
1Million below
Php 2,000.00 for

Selling Price above
Php 1Million
5.1. Releases copy of DCCR and

EM Specialist, EM Unit -
5 Receives copy of DCCR files perfected contract in awardee's NONE 10 Minutes
District Office
records folder
Notarial Fee: 20 days
1/10 of 1% of the Selling Price but not less than Php 500.00 for Selling (considering the
TOTAL: price Php 1Million below Php 2,000.00 for Selling Price above Php
days for
1Million approval)
65
External Services
5. RELEASE OF TITLE: COMMERCIAL/INDUSTRIAL/INSTITUTIONAL LOTS / PROPERTIES

A deed of release includes when when the Lender transfers the title of real estate to the awardee upon full payment of the mortgage.

Who may avail: Original C/I/I Awardees or Transferees / Buyers of C/I/I awarded lots
I. If claimaint is awardee
1. Notarized Deed of Absolute Sale (DAS) (Original and original duplicate Any reputable photography stores and services
copy)
on Disability Affairs (NCDA or its regional counterpart DSWD
Offices / Participating organizations with memorandum of
agreements with the Department of Health
66
II. If claimant is surviving spouse
1. Notarized Deed of Absolute Sale (DAS) (1 Original and 1 original
From the Awardee(s) / Transferee(s)
duplicate copy)
·Solo Parent Identification Card
City/Municipal Social Welfare and Development (C/MSWD) Office
3. Marriage Certificate (1 certified and 1 photocopy) Civil Registry or Philippine Statistics Authority (PSA)
4. Death Certificate of Awardee (1 certified and 1 photocopy) Civil Registry or Philippine Statistics Authority (PSA)
67
III. If claimant is one of the heirs or sole heir (awardee is deceased)
1. Notarized Deed of Absolute Sale (DAS) (Original and original duplicate
From the Awardee(s) / Transferee(s)
copy)
3. Death Certificate of Awardee (1 certified and 1 photocopy) Civil Registry or Philippine Statistics Authority (PSA)
4. Notarized Special Power of Attorney (SPA) stating claimant as
authorized to represent the heirs to claim/retrieve copy of title (1 original & Person being Represented
1 original duplicate copy)
5. Notarized Extra Judicial Settlement (EJS) or Notarized Self-
Lawyer
Adjudication (SA) (1 original duplicate copy)
6. Affidavit of Publication of EJS or SA from a newspaper of general
From the newspaper where the EJS or SA was published
circulation (1 original duplicate copy)
68
IV. If claimant is authorized representative of awardee
1. Notarized Deed of Absolute Sale (DAS) (Original and original duplicate Lawyer
3. Notarized Special Power of Attorney (SPA) stating claimant is
authorized to represent awardee to claim/retrieve/receive copy of title Person being Represented
(original/original duplicate copy)
PROCESSING PERSON
TIME RESPONSIBLE
1 Settles full payment of the 1.1. Receives full payment and Notarial Fee: 30 Minutes EM Specialist, EM Unit /
balance of the account and issues Official Receipt 1/10 of 1% of the Cashier - District Office
pays notarial fee Selling Price but not
1.2. Prepares the Accounting data* less than Php 500.00 1 Day EM Chief
for Certification of full payment of lot for Selling price Php Finance Head/
account and other obligations 1Million below Chief Corporate
Accountant - District
Office
69
PROCESSING PERSON
TIME RESPONSIBLE
1.3. Signs and validates the Php 2,000.00 for 1 Day EM/Finance Staff
Accounting Data* Selling Price above District Manager
Php 1Million Note: *Additional five Regional Manager -
(5) days if total value District / Regional Office
of C/I/I property is
above
Php500,000.00 and
Accounting Data
requires final review
and verification of
the Accounting
Department (Main
Office).
2 Awardee and witness sign 2.1. Prepares/Reviews/Initials the NONE 1 Hour EM Specialist
Deed of Absolute Sale (DAS) Deed of Absolute Sale and transmits EM Chief
to the Chief Corporate Attorney, for District Manager - District
review and initial NONE 1 Day Office
2.2. Accomplishes Request for
Release of Title
2.2.1. Prescribed Form under
GSD Memorandum Advisory No.
2018- __ dated 26 November
2018
2.2.2. Signs request form for
Release of Title. Forwards duly
accomplished form to Records /
Title Custodian
70
PROCESSING PERSON
TIME RESPONSIBLE
2.3. Reviews*/initials*/signs* the NONE Chief Corporate Attorney
DAS and notifies DO of schedule of Regional Manager -
notarization of contract Regional Office
2.3.1. If with Chief Corporate 1 Day Attorney IV - Legal

Attorney Department
2.3.2. If without Chief Corporate
Attorney (Additional
2.3.3. If with or without Chief 5 days)
Corporate
Attorney but the nature of
transaction requires handling
by the
Legal Department such as
existing
accounts with Proclamations
and
2.4. Notarizes contract and transmits NONE 4 Hours Chief Corporate Attorney
to the District Office Staff - Regional Office
2.5. Notifies awardee in NONE 10 Minutes EM Specialist EM Unit -
writing/SMS/E-mail for the release of District Office
notarized contract
71
PROCESSING PERSON
TIME RESPONSIBLE
3 Receives original copy and one 3.1. Releases copy of notarized NONE 1 Hour EM Assistant, EM Unit -
(1) duplicate copy of DAS contract and retains two (2) duplicate District Office
copies for records/folders
NONE 1 Day
3.2. Prepares / collates the following
documents required for issuance of
title in favor of awardee
3.2.1 Technical Description NONE 10 Minutes
3.2.2 Letter to Register of Deeds NONE 20 Minutes
District Office
3.2.3 NHA Corporate Secretary NONE 3 Days
Certificate authorizing the
GM/RM to sign the DAS
4 • General
4. Signs Manager – Above Php500,000.00
Acknowledgement to Php10
4.1. Prepares Million – Two (2) weeks
Acknowledgement NONE 1 Day Records/Title Custodian -
Form and receives original and Form and notifies Client/Awardee to District Office
duplicate copy of title with receive the title(s) on designated day
other documents required for
the issuance of title in his/her
name
4.1 Original copy of 4.2. Releases the original duplicate NONE 20 Minutes Records Officer/Admin
notarized Deed of Absolute copy of Title together with the other Officer - District Office
Sale documents required for the issuance
of title in his/her name.
72
PROCESSING PERSON
TIME RESPONSIBLE
4.3. Turns over the records folder NONE 20 Minutes EM Assistant, EM Unit -
4.2 Techinical Description
with acknowldgement Receipt Form District Office
4.3 Letters to BIR and 4.4. Transmits Copy of Certification NONE 20 Minutes Records Officer/Admin
Assessors Office of TCT Release to GSD-CRD Officer - District Office
5. Issues Certification that Title NONE 20 Minutes EM Supervisor, EM Unit -
Custodian has been released from District Office
his/her accountability over that title
Notarial Fee: 20 days
1/10 of 1% of the Selling Price but not less than Php 500.00 for Selling (considering the
TOTAL: of Php 1 MILLION below and Php 2,000.00 for Selling Price above
days for
Php 1 MILLION approval)
73
Community Support Services Department
External Services
74
COMMUNITY SUPPORT SERVICES DEPARTMENT
External Services
1 JOB REFERRAL AND PLACEMENT

Linkage / tie up with PESO-DOLE re: available manpower requirement of companies to match with the existing skills acquired/possessed
by relocatees/NHA beneficiaries based on the results of skills registration
Office or Division: Community Support Services Department - Socio-Economic Development Division
Type of Transaction: G2C
Who may avail: Awardees and Members of Awardee-Families in NHA- Administered Resettlement Projects
Biodata/Resumé (1 original copy) Beneficiary-applicant
Barangay Certificate/Clearance (1 original, 1 photocopy) Secretary's Office- Barangay Hall
Valid / Current Government Issued ID (2 original and 1 photocopy each) BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG offices
NBI/Police Clearance (1 original, 1 photocopy) NBI / Police stations
Certificate of Employment from previous or current employer (1 original, 1
Previous employer of the beneficiary-applicant
photocopy)
TESDA Certificate of Competency (if required) (1 original, 1 photocopy) TESDA Office or any accredited TESDA school
NHA Certification (1 original, 1 photocopy) NHA Project
ID pictures (1x1 and 2x2 - two copies each) Beneficiary-applicant
Accomplishes PESO Community Support
Registration Form 1.1 Reviews accomplished form and Services Officer-
1 None 30 minutes
interviews applicant Community Support
Services Unit
75
Attends the Pre-Employment 2.1 Facilitates conduct of Pre-Employment Community Support
Orientation Seminar (PEOS) Orientation Seminar (PEOS) in tie-up with Services Officer-
2 None 4 hours
Public Employment Service Office (PESO) Community Support
Services Unit
3 Submits complete 3.1 Reviews documents Community Support
documentary requirements to Services Officer-
None 30 minutes
Project Office on designated Community Support
day Services Unit
3.2 Endorses qualified applicants and Community Support
documents to DOLE-PESO and other Services Officer-
None 15 minutes
companies in need of human resources Community Support
(manpower) Services Unit
3.3 Notifies applicants schedule of job Community Support
interview Services Officer-
None 15 minutes
Community Support
Services Unit
TOTAL None 5 hours 30 minutes
76
External Services
2 ACCESS TO SKILLS TRAINING PROGRAM (1-3 DAYS TRAINING PROGRAM)

Implementation of relevant skills training program (for a period of 1 to 3 days depending on training type) to introduce / upgrade the skills
of the labor force towards entrepreneurship development and to meet the manpower requirements of the nearby communal and industrial
establishments in the area
For Skills Training: Skills Registration Form NHA Project Office
For Scholarship Program:
o Participant’s Profile Form (1 original) NHA Project Office/ Sponsor agency
o Letter Request (if required by concerned agency) 1 original Beneficiary-applicant
o Case study (if required by concerned agency) 1 original NHA Project Office
o Barangay Certificate/Clearance (1 original, 1 photocopy) Secretary's Office- Barangay Hall
o NHA Certification (1 original, 1 photocopy) NHA Project Office
o ID pictures (1x1 and 2x2) two copies each Beneficiary-applicant
Community Support
Accomplishes Skills
1.1 Assists the applicant in accomplishing Services Officer-
1 Registration Form or None 30 minutes
the form Community Support
Participant’s Profile Form
Services Unit
Community Support
1.2 Conducts interview and pre-evaluation
Services Officer-
of applicant based on partner agency's None 30 minutes
Community Support
criteria
Services Unit
77
2 Selects preferred Skills Community Support
2.1 Provides information on available
Training/ Scholarship Program Services Officer-
programs and requirements and matches None 30 minutes
Community Support
with beneficiary's needs
Services Unit
If preferred program is available, lists Community Support
applicant under the program and notifies on Services Officer-
None 30 minutes
the schedule of Skills Training/Scholarship Community Support
Program Services Unit
3 For Scholarship Program: Community Support
Submits complete Services Officer-
3.1 Checks completeness of requirements None 4 hours
requirements to Project Office Community Support
on designated day Services Unit
Community Support
3.2 Transmits documents to partner Services Officer-
None 4 hours
agency Community Support
Services Unit
Community Support
3.3 Notifies applicant of acceptance to Services Officer-
None 30 minutes
program Community Support
Services Unit
4 Attends Training / Scholarship 4.1 Facilitates conduct of skills training Community Support
Program None 1-3 days Services Unit / Partner
agency
4.2 For graduates requiring Certificate of
Community Support
Competency (COC) from TESDA: Secures
Services Officer-
information on schedule of skills None 1 day
Community Support
assessment
Services Unit
78
4.3 Notifies client on the schedule of Community Support
assessment Services Officer-
None 2 hours
Community Support
Services Unit
Attends skills assessment at Community Support
designated place, day and time 5.1 Coordinate with TESDA re schedule of Services Officer-
5 None 1 day
skills assessment Community Support
Services Unit
For skills training graduates Community Support
6.1 Coordinate with TESDA for the
who passed the skills Services Officer-
6 issuance of COC to qualified training None 3 days
assessment test: secures COC Community Support
graduates
from TESDA Services Unit
TOTAL NONE 7-9 days, 4 hours, 30 minutes
79
External Services
3 ACCESS TO SKILLS TRAINING PROGRAM (5-10 DAYS TRAINING PROGRAM)

Implementation of relevant skills training program (for a period of 5 to 10 days depending on training type) to introduce / upgrade the
skills of the labor force towards entrepreneurship development and to meet the manpower requirements of the nearby communal and
industrial establishments in the area
Classification: Highly Technical Transactions
o Barangay Certificate/Clearance (1 original, 1 photocopy) Secretary's Office-Barangay Hall
Community Support
Accomplishes Skills
1.1 Assists the applicant in accomplishing Services Officer-
1 Registration Form or None 30 minutes
the form Community Support
Participant’s Profile Form
Services Unit
Community Support
1.2 Conducts interview and pre-evaluation
Services Officer-
of applicant based on partner agency's None 30 minutes
Community Support
criteria
Services Unit
80
2 Selects preferred Skills Community Support
2.1 Provides information on available
Training/ Scholarship Program Services Officer-
programs and requirements and matches None 30 minutes
Community Support
with beneficiary's needs
Services Unit
None 30 minutes
3 For Scholarship Program: 3.1 Checks completeness of requirements Community Support
None 4 hours
3.2 Transmits documents to TESDA Community Support
Services Officer-
None 4 hours
Community Support
Services Unit
3.3 Notifies applicant of acceptance to Community Support
program Services Officer-
None 30 minutes
Community Support
Services Unit
Program None 5 - 10 days Services Unit / Partner
agency
Community Support
Services Officer-
Community Support
assessment
Services Unit
81
Community Support
4.3 Notifies client on the schedule of Services Officer-
None 2 hours
assessment Community Support
Services Unit
Community Support
Attends skills assessment at 5.1 Coordinate with TESDA re schedule of Services Officer-
5 None 1 day
designated place, day and time skills assessment Community Support
Services Unit
Community Support
For skills training graduates 6.1 Coordinate with TESDA for the
Services Officer-
6 who passed the skills issuance of COC to qualified training None 3 days
Community Support
assessment test: secures COC graduates
Services Unit
from TESDA
TOTAL None 10 -15 days, 4 hours, 30 minutes
82
External Services
4 ACCESS TO SKILLS TRAINING/SCHOLARSHIP PROGRAM (10 days - 3 months Training Program)

Implementation of relevant skills training program (for a period of 10 days to 3 months depending on training type) to introduce / upgrade
the skills of the labor force towards entrepreneurship development and to meet the manpower requirements of the nearby communal and
industrial establishments in the area
o ID pictures (1x1 and 2x2) two copies each c/o beneficiary-applicant
Accomplishes Skills 1.1 Assists the applicant in accomplishing Community Support
Registration Form or the form Services Officer-
1 None 30 minutes
Participant’s Profile Form Community Support
Services Unit
1.2 Conducts interview and pre-evaluation Community Support
of applicant based on partner agency's Services Officer-
None 30 minutes
criteria Community Support
Services Unit
83
2 Selects preferred Skills 2.1 Provides information on available Community Support
Training/ Scholarship Program programs and requirements and matches Services Officer-
None 30 minutes
with beneficiary's needs Community Support
Services Unit
None 30 minutes
3 For Scholarship Program: 3.1 Checks completeness of requirements Community Support
None 4 hours
3.2 Transmits documents to partner agency Community Support
Services Officer-
None 4 hours
Community Support
Services Unit
3.3 Notifies applicant of acceptance to Community Support
program Services Officer-
None 30 minutes
Community Support
Services Unit
Program 10 days - Services Officer-
None
90 days Community Support
Services Unit
Community Support
Services Officer-
Community Support
assessment
Services Unit
84
4.3 Notifies client on the schedule of Community Support
assessment Services Officer-
None 2 hours
Community Support
Services Unit
Attends skills assessment at 5.1 Coordinate with TESDA re schedule of 1. based on
designated place, day and time skills assessment TESDA's
assessment
fee per training
Community Support
type
Services Officer-
5 2. None - if 1 day
Community Support
assessment
Services Unit
fee are to be
shouldered by
either NHA or
partner agency
For skills training graduates 6.1 Coordinate with TESDA for the Community Support
who passed the skills issuance of COC to qualified training Services Officer-
6 None 3 days
assessment test: secures COC graduates Community Support
from TESDA Services Unit
based on
TESDA's
assessment 16 days - 96 days,
TOTAL
fee 4 hours, 30 minutes
per training
type
85
External Services
5 ACCESS TO CREDIT ASSISTANCE FROM MICROFINANCE INSTITUTIONS

Coordination with financing institutions for possible funding / capital assistance to relocatees inclined to put up business and to those with
existing business requiring additional capital
Accomplished Business Survey Form NHA Project Office
MFI Requirements
o Application Form (1 original) MFI Office
o Valid / Current Government Issued ID (2 original and 1 photocopy each) BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG
As required:
o Business Survey Form (1 original) NHA Project Office
o Business Plan (1 original) NHA Project Office / MFI
1.1 Conducts interview and pre-evaulation of
Community Support
1 Accomplishes Business Survey loan applicant; assists in accomplishing form None 30 minutes
Services Unit
Form
1.2 Provides information on lending Community Support
None 30 minutes
program and orientation schedule Services Unit
86
2.1 Assists in the conduct of credit facilities Community Support
2 None 4 hours
Attends MFI credit facilities orientation Services Unit
orientation session 2.2 Issues application form Community Support
None 5 minutes
Services Unit
3 Submits application with 3.1 Check completeness of requirements None 2 hours
complete documentary 3.2 Transmits application and requirements Community Support
2 hours
requirements to Project Office to MFI None Services Unit / MFI
3.3 Assists MFI in credit investigation None 4 hours
Attends MFI training (Business 4.1 Facilitates availability of the training
Management Seminar, Values venue, sound system and other logistics
4 None 4 hours Community Support
Formation, etc.) needed for the conduct of training
Services Unit / MFI
4.2 Assists MFI in the conduct of training None 2 hours
Prepares Business Plan, if 5.1 Assists in the preparation of Business
5 4 hours
required Plan and ensure its completeness None
Submits Business Plan to 5.2 Transmits Business Plan to MFI None Community Support
3 hours
Project Office Services Unit / MFI
5.3 Notifies client in writing on the None 1 hour
application status
Receives loan/ check from MFI 6.1 Releases Checks to beneficiary-
6 None 2 hours MFI
applicant only
3 days, 5 hours,
TOTAL None
5 minutes
87
Housing Technology Technical Research Department
External Services
88
HOUSING TECHNOLOGY TECHNICAL RESEARCH DEPARTMENT
External Services
1. ACCREDITATION OF INNOVATIVE TECHNOLOGIES FOR HOUSING (AITECH)
BUILDING SYSTEM APPLICATION
A system for accrediting innovative technologies including local and international technologies that use non-traditional or conventional building system.
Office or Division: Housing Technology Technical Research Department
Type of Transaction: G2B
Proponents Offering Innovative Materials or Building System for Housing Construction which are not
Who may avail:
included in the list of Philippine National Standards (PNS)
FOR BUILDING SYSTEM
Company Profile supported with Registration Certificate from SEC for
Security and Exchange Commission, Department of Trade
corporations, DTI for soles proprietorship or CDA for cooperatives (1 original, 2
and Industry, Cooperative Development Authority
photocopies)
Audited Financial Statements which shall include Accountants Statement and
Income Tax Return stamped and duly received by the BIR (1 original, 2 Bureau of Internal Revenue; Registered Accountant
photocopies)
Copy of Title of Patent (if applicable) (3 copies) Intellectual Property Office
Technology Brochures (1 original, 2 photocopies) From the Proponent
Technical Manual (1 original, 2 photocopies) From the Proponent
Economic Life Span (signed and notarized warranty, see attached suggested
From the Proponent
format) (1 original, 2 photocopies)
Sample Material (1 sample only) From the Proponent
Video Presentation on the Correct Construction Methodology (1 e-file copy) From the Proponent
89
Test Results (1 original, 2 photocopies) MATEST or other DPWH accredited agencies / laboratories (02)
Moisture Test 642-0664
Compressive DOST 837-2071 / UP-BRS 981-8500
Fire Test FPRDI 049-5362360 for Fire Testing (non-operational)
Tensile Test Foreign Laboratories provided Foreign Trade Test results shall be
accompanied by a letter of Certification from the Embassy where
Other Necessary Test
the tests were conducted
White/Blue print of signed and sealed Building Plans (3 sets-20” x 30” and and
From the Proponent
3 sets-A3)
Building Specifications signed and sealed (1 original, 2 photocopies) From the Proponent
Cost Estimates of the applied technology (Direct Cost only) signed and sealed
From the Proponent
(1 original, 2 photocopies)
Cost Comparison between the applied innovative technology , material and the
From the Proponent
conventional (1 original, 2 photocopies)
Structural Design Analysis and Computation in Metric System signed and
From the Proponent
sealed (Structural Designer should be an ASEP Member) (1 original, 2
Photocopy of PRC ID of licensed professionals (per discipline i.e, structural,
From the Proponent
architectural, plumbing, electrical, mechanical) (3 photocopies)
Technology Power Point Presentation (1 e-file copy) From the Proponent
List of Completed and On-going Projects using the applied technology /material
(List should include project name and owner, location and no. of units) From the Proponent
(1 original, 2 photocopies)
Ocular inspection of Plant, Completed and On-going Projects using the applied
AITECH Secretariat/Members (at least three (3))
technology note: after presentation
90
PHASE 1: Submission Phase
1.1 Submission of application to Checks if documents are 1 hour AITECH Evaluator
1.1.a None
AITECH Secretariat complete and accepts application
1.1.b If complete: Issuance of Order of 25 minutes AITECH Evaluator
Payment for Evaluation Fee and None
follow 1.2
If not complete: Issuance of
Compliance Form
None
Note: Once client complied the
documents required return to step
1.1
1.2 Pay the evaluation fee at the 1.2.a Accepts payment and issues Php 20,403.72 30 minutes NHA Treasury
NHA Treasury Official Receipt (OR) for One (1) to
Four (4) Storey
Php 30,122.82
for Five (5)
Storey and Above
1.3 Submission of the OR to 1.3.a AITECH Secretariat accepts None 5 minutes AITECH Evaluator
AITECH Secretariat copy of OR
Php 20,403.72 for One (1) to Four (4) Storey
Subtotal: 2 hours
Php 30,122.82 for Five (5) Storey and Above
91
1: Evaluation
PHASE 2: SubmissionPhase
Phase
2.1 Evaluation of the Submitted 2.1.a Evaluates the submitted the None 16 days AITECH Evaluator
Documents with consolidated documents
reports
Note: AITECH Secretariat to
require client documents as per
evaluation.
Head, AITECH
2.2 Review of Consolidated Report 2.2.a Reviews the consolidated report None 1 day
Secretariat
Subtotal: None 17 days
PHASE 3: Presentation, Deliberation and Inspection
Note: Meeting is conducted quarterly and schedule depends upon availability of the committee members. Application that passed complete evaluation
before the scheduled meeting will present and be deliberated. Clients included in the list of presentors will be informed 5 working days before the meeting.
Client presents technology before

AITECH Committee
3.1 Presentation of Technologies 3.1.a the AITECH Committtee None 4 hours
Members, Client
Members
Deliberation of Technologies None 4 hours Head of AITECH
3.2
which includes: Secretariat/
3.2.1 Presentation of Consolidated Head of AITECH Secretariat AITECH Committee
Reports to AITECH Committee presents consolidated reports to Members
members and rating of 3.2.1.a the AITECH Members and
technology provides scores as per agreed
by the members
If technology passed in the
3.2.1.b deliberation: Signing of the Board
Resolution
92
PHASE 1: Submission Phase If technology failed in the
deliberation: End of Transaction
or Committee requires additional
documents as per agreed in the
deliberation
3.2.1.c
Note: Once the documents required
are complied with and found in
order, return to step 3.2.1 or follow
3.2.2 depending on the time of
submission of the client
Routes consolidated report and
3.2.2.a board resolution for the signature None 3 days AITECH Secretariat
of the committtee members
3.3 Conduct plant and site inspection
Proponents shall
shoulder the 1 day if within
transportation, Metro Manila
accomodation and other AITECH
3 days if outside
incidental expenses of Secretariat/Committee
the AITECH secretariat Metro Manila
Members, Client
as per Section 15 of 5 days if outside
Amended Implementing the Philippines
Guidelines of AITECH
Proponents shall shoulder the transportation, accomodation

5 days if within Metro Manila, 7 days if
and other incidental expenses of the AITECH secretariat as
Subtotal: outside Metro Manila, 9 days if outside the
per Section 15 of Amended Implementing Guidelines of
Philippines
AITECH
93
1: Issuance
of Certificates
4.1 Drafts recommendation to be
submitted to GM for endorsement None 3 days AITECH Secretariat
to HUDCC Chair
4.2 Signs the endorsement None 3 days General Manager
4.3 Submits endorsement to HUDCC None 1 day AITECH Secretariat
4.4 Approves recommendation and
HUDCC Representative
signs AITECH Accreditation None 3 days
and HUDCC Chair
Certificate
4.5 Secures approved AITECH
Accreditation Certificate and None 1 day AITECH Secretariat
informs Proponent
Receives signed/approved
Issues the signed/approved
4.6 AITECH Accreditation 4.6.a None 1 day AITECH Secretariat
AITECH Accreditation Certificate
Certificate
If Proponent's Site/Plant is:

- within Metro Manila:
Php 30,122.82 for Five (5) Storey and Above +
34 days, 2 hours
Plant/Site Inspection's Transportation, accomodation
TOTAL - outside Metro Manila:
and other incidental expenses of the AITECH secretariat
36 days, 2 hours
as per Section 15 of Amended Implementing Guidelines
- outside the Philippines:
of AITECH
38 days, 2 hours
94
External Services
MATERIALS ONLY (WALL PANEL/MATERIAL, ROOFING, FLOOR SYSTEM ETC.)
A system for accrediting innovative technologies including local and international technologies that use non-traditional or conventional or alternative materials as
replacement for building components such as walls, roofing,etc.
Who may avail:
FOR BUILDING SYSTEM
photocopies)
photocopies)
From the Proponent
95
Test Results (1 original, 2 photocopies)
Note: Tests should be conducted on suggested accredited testing agencies/ MATEST or other DPWH accredited agencies / laboratories
laboratories (02) 642-0664
Moisture Test DOST 837-2071 / UP-BRS 981-8500
Compressive FPRDI 049-5362360 for Fire Testing (non-operational)
Foreign Laboratories provided Foreign Trade Test results shall
Fire Test
be accompanied by a letter of Certification from the Embassy
Tensile Test where the tests were conducted
Other Necessary Test
Working Drawings with Connection Details (1 original, 2 photocopies) From the Proponent
Material Specifications (1 original, 2 photocopies) From the Proponent
Selling Cost and Cost Estimates of the applied technology/material (Direct Cost
From the Proponent
only) signed and sealed (1 original, 2 photocopies)
From the Proponent
conventional (see attached suggested format) (1 original, 2 photocopies)
From the Proponent
(List should include project name and owner, location and no. of units) (1 From the Proponent
original, 2 photocopies)
96
1.1 Submission of application to 1 hour AITECH Evaluator
Checks if documents are
AITECH Secretariat 1.1.a None
complete and accepts application
follow 1.2
Compliance Form None
documents required return to step 1.1
1.2 Pay the evaluation fee at the 1.2.a Accepts payment and issues Php 20,403.72 for 30 minutes NHA Treasury
NHA Treasury Official Receipt (OR) One (1) to Four (4)
Storey
Php 30,122.82 for
Five (5) Storey and
Above
Subtotal: 2 hours
PHASE 2: Evaluation Phase
reports
Note: AITECH Secretariat to require
client documents as per evaluation.
Head, AITECH
Secretariat
97
AITECH Interagency conducts AITECH Committee

3.1 Presentation of Technologies 3.1.a None 4 hours
meeting for pe Members
Deliberation of Technologies
3.2
which includes:
3.2.1 Presentation of Consolidated Head of AITECH Secretariat
Reports to AITECH Committee presents consolidated reports to
by the members
3.2.1.b deliberation: Signing of the Board Head of AITECH
Resolution Secretariat/
If technology failed in the None 4 hours
AITECH Committee
deliberation: End of Transaction Members
deliberation
3.2.1.c
Note: Once the documents required
are complied with and found in
order, return to step 3.2.1 or follow
3.2.2 depending on the time of
submission of the client
98
3.3 Conduct plant and site inspection Proponents shall
shoulder the
transportation,
accomodation and
1 day if within
other incidental Metro Manila
AITECH
expenses of the 3 days if outside
AITECH secretariat
Secretariat/Committee
Metro Manila
as per Section 15 of Members, Client
5 days if outside
Amended
Implementing
the Philippines
Guidelines of
AITECH
Proponents shall shoulder the transportation, accomodation
5 days if within Metro Manila,
and other incidental expenses of the AITECH secretariat as
Subtotal: 7 days if outside Metro Manila,
per Section 15 of Amended Implementing Guidelines of
9 days if outside the Philippines
AITECH
99
PHASE 4: Issuance of Certificates
None 3 days AITECH Secretariat
submitted to GM for endorsement
4.3
Submits endorsement to HUDCC None 1 day AITECH Secretariat
4.4 Approves recommendation and

HUDCC Representative
signs AITECH Accreditation None 3 days
and HUDCC Chair
Certificate
informs Proponent
Certificate

34 days, 2 hours
36 days, 2 hours
of AITECH
38 days, 2 hours
100
External Services
SEPTIC TANK APPLICATION
A system for accrediting septic tanks with specifications equivalent or more than the conventional reinforced three chamber septic tank.
Who may avail:
FOR BUILDING SYSTEM
photocopies)
photocopies)
From the Proponent
101
Test Results (1 original, 2 photocopies) For Material Test:
Note: Tests should be conducted on suggested accredited testing agencies/ MATEST or other DPWH accredited agencies / laboratories (02)
laboratories 642-0664
Submit any of the test/s listed hereunder which is/are only applicable to the DOST 837-2071 / UP-BRS 981-8500
technology Effluent Test
Material Test LLDA 286-6143 /286-6123
Foreign Laboratories provided Foreign Trade Test results shall
Effluent Test be accompanied by a letter of Certification from the Embassy
where the tests were conducted
Working Drawings with Connection Details (1 original, 2 photocopies) From the Proponent
Material Specifications (1 original, 2 photocopies) From the Proponent
Selling Cost and Cost Estimates of the applied technology/material (Direct Cost
From the Proponent
only) signed and sealed (1 original, 2 photocopies)
From the Proponent
conventional (see attached suggested format) (1 original, 2 photocopies)
From the Proponent
(List should include project name and owner, location and no. of units) (1 From the Proponent
original, 2 photocopies)
102
1.1 Submission of application to 1 hour AITECH Evaluator
Checks if documents are
AITECH Secretariat 1.1.a None
complete and accepts application
follow 1.2
Compliance Form None
documents required return to step 1.1
1.2 Pay the evaluation fee at the 1.2.a Accepts payment and issues Php 20,403.72 for 30 minutes NHA Treasury
NHA Treasury Official Receipt (OR) One (1) to Four (4)
Storey
Php 30,122.82 for
Five (5) Storey and
Above
Subtotal: 2 hours
PHASE 2: Evaluation Phase
reports
Note: AITECH Secretariat to require
client documents as per evaluation.
Head, AITECH
Secretariat
103
Client presents technology before

AITECH Committee
3.1 Presentation of Technologies 3.1.a the AITECH Committtee None 4 hours
Members, Client
Members
Deliberation of Technologies None 4 hours Head of AITECH
3.2
which includes: Secretariat/
3.2.1 Presentation of Consolidated Head of AITECH Secretariat AITECH Committee
Reports to AITECH Committee presents consolidated reports to Members
by the members
3.2.1.b deliberation: Signing of the Board
Resolution
If technology failed in the
deliberation: End of Transaction
3.2.1.c deliberation
Note: Once the documents required are

complied with and found in order, return
to step 3.2.1 or follow 3.2.2 depending
on the time of submission of the client
104
3.3 Conduct plant and site inspection Proponents shall
shoulder the
transportation,
accomodation and
1 day if within
other incidental Metro Manila
AITECH
expenses of the 3 days if outside
AITECH secretariat
Secretariat/Committee
Metro Manila
as per Section 15 of Members, Client
5 days if outside
Amended
Implementing
the Philippines
Guidelines of
AITECH
Proponents shall shoulder the transportation,

5 days if within Metro Manila, 7 days
accomodation and other incidental expenses of the
Subtotal: if outside Metro Manila, 9 days if
AITECH secretariat as per Section 15 of Amended
outside the Philippines
Implementing Guidelines of AITECH
105
1: Issuance
of Certificates
submitted to GM for endorsement None 3 days AITECH Secretariat
to HUDCC Chair
4.3 Submits endorsement to HUDCC None 1 day AITECH Secretariat
4.4 Approves recommendation and HUDCC
signs AITECH Accreditation None 3 days Representative and
Certificate HUDCC Chair
informs Proponent
Certificate

34 days, 2 hours
36 days, 2 hours
of AITECH
38 days, 2 hours
106
External Services
4. REVIEW/EVALUATION OF RESILIENT HOUSING - NEW TECHNOLOGY BUILDING SYSTEM
Structural evaluation of the standard/proposed housing models using AITECH Accredited technologies with the assistance of DPWH-
Bureau of Design.
Type of Transaction: G2B, G2G
Who may avail: Proponents whose technologies are AITECH Accredited
Letter of request for evaluation and approval addressed to HTTRD Department Manager (1 From the Proponent
Complete Set of Plans (Architectural, Structural, Electrical including design analysis, Plumbing,
From the Proponent
other necessary plans) (1 copy)
Building Specifications/Technical Specifications (1 copy) From the Proponent
Cost Estimates which includes detailed estimates and summary of estimates (1 copy) From the Proponent
Structural Design Analysis (1 copy) From the Proponent
Standard Title Block Reference NHA-HTTRD
FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
PHASE 1: Submission and NHA Evaluation Phase
NHA-HTTRD Admin accepts letter of NHA-HTTRD
Submission of application for
1.1 1.1.1 application for evaluation and forwards to None 20 minutes Staff
evaluation
HTTRD Manager HTTRD Manager
107
Forward the Application to TRD for HTTRD Manager forwards the application to HTTRD Manager
1.2 1.2.1 None 20 minutes
evaluation TRD for technical evaluation
TRD Evaluator
Conducts evaluation based on the existing
1.2.2 None 7 days
building standards and NHA specifications
1.2.3 If found in order: Drafts letter addressed to

DPWH for further evaluation and submits to
the GM for signature NHA-HTTRD
None 1 day
Staff
If not in order: Drafts letter to client for
compliance of the comments
General Manager -
1.2.4 Signing of the letter None 3 days
NHA
Submits letter with the attached technical NHA-HTTRD
1.2.5 None 1 day Staff
documents to DPWH
Subtotal None 12 days 40
PHASE 2: DPWH Evaluation Phase and Approval
DPWH-Bureau of
2.1. Accepts documents for evaluation None 1 day
Design (BOD)
DPWH-Bureau of
2.2. Conducts evaluation None 7 days
Design (BOD)
If found in order: DPWH Approval
2.2. 2.2.1 DPWH-Bureau of
and Signing of the Plans and go to Drafts letter of approval and signs the plans None 3 days
1 . Design (BOD)
step 2.3.1
If not in order: Submission of Letter NHA receives letter and Checklist of
2.2. 2.2.2 NHA-HTTRD
and Checklist of Compliance to Compliance from DPWH and informs the None 1 day
2 . Staff
NHA client
108
2.2. Receipt of the letter with the 2.2.3 Forwards the letter to the Client, with the None 1 day NHA-HTTRD
3 attached DPWH checklist for attached DPWH checklist for compliance Staff
compliance
Note: Once the client prepared the

documents for compliance return back
to step 1.2.3. until documents are
found in order
Receipt of approved documents and Receives approved documents and plans NHA-HTTRD
2.3 2.3.1 None 1 day
plans duly signed by the DPWH duly signed by the DPWH Staff
Designated
Signatories
2.3.2 Signing of Plans None 5 days
General Manager -
NHA
Informs and give copies of signed plans and NHA-HTTRD
2.3.3 None 3 days
documents to the client Staff
Subtotal None 22 days
PHASE 3: Dissemination of the Approved Plans and Documents to the Regional Offices
Reproduction and Dissemination of TRD-HTTRD to reproduce and disseminate
TRD-HTTRD
3.1 the Approved Plans and Documents 3.1.1 the approved plans and documents to the None 7 days
Staff
to the Regional Offices regional offices
Subtotal None 7 days
Total None 41 days 40 minutes

Note: if all requirements are complied and plans are found in order upon submission.
109
External Services
5 REVIEW / EVALUATION OF HOUSING PLANS AND SITE DEVELOPMENT PLANS OF NHA HOUSING
PROJECTS (for Contractors/Developers)
Assistance for review of prepared plans upon the request of concerned Regional Offices. Assistance for review of prepare plans may be
requested from HTTRD. However, mandatory review shall be required for projects: a) with areas 30 hectares and above, b) with multi-
storey buildings, and c) for housing for victims of calamities and emergency situations. It is encouraged to be required of projects that
deviate from the standard models or when the site is considered complicated due to its topography or other such features.
Office or Division: HOUSING TECHNOLOGY AND TECHNICAL RESEARCH DEPARTMENT
Classification: COMPLEX
Who may avail: CONTRACTORS/ DEVELOPERS WHO HAVE CONTRACTS WITH NHA NEEDING REVIEW
COVERSHEET - 1 orginal copy in 20 x 30
INDEX OF DRAWINGS - 1 orginal copy in 20 x 30
ARCHITECTURAL DRAWINGS - 1 orginal copy in 20 x 30
STRUCTURAL DRAWINGS - 1 orginal copy in 20 x 30
SANITARY/ PLUMBING DRAWINGS - 1 orginal copy in 20 x 30
ELECTRICAL DRAWINGS - 1 orginal copy in 20 x 30 CONTRACTORS/ DEVELOPERS WHO PREPARES THE
MECHANICAL DRAWINGS - 1 orginal copy in 20 x 30 PLANS
ELECTRONICS DRAWINGS - 1 orginal copy in 20 x 30
DESIGN ANALYSES AND COMPUTATIONS -1 set of photocopy
A. STRUCTURAL
B. PLUMBING
C. ELECTRICAL
110
D. MECHANICAL
E. ELECTRONICS CONTRACTORS/ DEVELOPERS WHO PREPARES THE
TECHNICAL SPECIFICATIONS - 1 set of photocopy PLANS
COST ESTIMATES - 1 set of photocopy
1 Contractors/ Developers 1.1 Receives plans and documents None 2 hrs HTTRD Administrative
requests and forwards plans Officer
and related documents for 1.2 Reviews/ evaluates plans and gives None 2 days HTTRD Evaluator (2
review and evaluation to comments/findings based on submitted Teams):
HTTRD documents Architectural- Architect
Structural- Stuctural/ Civil
Note: Two (2) Teams are in-charge of the Engineer
review process. Reviews of more than 2 Plumbing- Sanitary
simultaneous projects shall be handled on a Engineer
first-in first out basis Electrical- Electrical
1.3 Prepares report and submits to the None 1 day Engineer
immediate supervisor for validation Mechanical- Mechanical
Engineer
Fire Protection- FP
Note: Additional 5 days shall be given for Expert
reviews needing amendment/revision prior
to approval of HTTRD Manager
111
1.4 HTTRD Manager signs approved None 2hrs HTTRD Manager; HSSG
documents and submits to HSSG Group Group Manager
Manager for endorsement to the NHA
General Manager
1.5 Group Manager endorses to the NHA None 6 hrs HSSG Group Manager;
General Manager for approval and signature NHA Assistant General
thru the Assistant General Manager Manager; NHA General
Manager
1.6 NHA General Manager forwards signed None 4 hrs NHA General Manager
documents to HTTRD
1.7 HTTRD receives the approved and None 30 mins HTTRD Administrative
2 Contractors/ Developers 2.1 Returns approved and signed None 1 hr HTTRD; Contractors/
TOTAL None 5 Days
REVIEW / EVALUATION OF HOUSING PLANS AND SITE DEVELOPMENT PLANS OF NHA HOUSING PROJECTS is covered under RA 9485
112
External Services
PROJECTS (for Contractors/Developers)
Classification: HIGHLY TECHNICAL
Who may avail: CONTRACTORS/ DEVELOPERS WHO HAVE CONTRACTS WITH NHA NEEDING REVIEW
ELECTRICAL DRAWINGS - 1 orginal copy in 20 x 30 CONTRACTORS/ DEVELOPERS WHO PREPARES THE
MECHANICAL DRAWINGS - 1 orginal copy in 20 x 30 PLANS
A. STRUCTURAL
B. PLUMBING
C. ELECTRICAL
113
D. MECHANICAL
E. ELECTRONICS CONTRACTORS/ DEVELOPERS WHO PREPARES THE
TECHNICAL SPECIFICATIONS - 1 set of photocopy PLANS
COST ESTIMATES - 1 set of photocopy
1 Contractors/ Developers 1.1 Receives plans and documents None 4 hrs HTTRD Administrative
requests and forwards plans Officer
and related documents for 1.1 Reviews/ evaluates plans and gives None 7 days HTTRD Evaluator (2
review and evaluation to comments/findings based on submitted Teams):
HTTRD documents Architectural- Architect
1.3 HTTRD Evaluators prepares report and None 1 day Engineer
submits to the immediate supervisor for Mechanical- Mechanical
validation Engineer
Fire Protection- FP
114
1.4 HTTRD Manager signs approved None 2hr HTTRD Manager; HSSG
General Manager
1.5 Group Manager endorses to the NHA None 6hr HSSG Group Manager;
General Manager for approval and signature Assistant General
thru the Assistant General Manager Manager; NHA General
Manager
1.6 NHA General Manager forwards signed None 2 hr NHA General Manager
documents to HTTRD
2 Contractors/ Developers 2.1 Returns approved and signed None 1 hr HTTRD; Contractors/
requesting review receives documents to Requesting Contractors/ 30 mins Developers
approved documents Developers with transmittal letter
TOTAL None 10 Days
115
Housing Technology Technical Research Department
Internal Services
116
Internal Services
PROJECTS (for projects Php50 Million and below)
Classification: COMPLEX
Type of Transaction: G2B/G2G
Who may avail: REGIONAL OFFICES
ELECTRICAL DRAWINGS - 1 orginal copy in 20 x 30
MECHANICAL DRAWINGS - 1 orginal copy in 20 x 30 REGIONAL OFFICES
A. STRUCTURAL
B. PLUMBING
C. ELECTRICAL
117
D. MECHANICAL
E. ELECTRONICS
TECHNICAL SPECIFICATIONS - 1 set of photocopy
COST ESTIMATES - 1 set of photocopy REGIONAL OFFICES
PROJECT PROFILE - 1 set of photocopy
PROJECT FEASIBILITY STUDY - 1 set of photocopy
SITE INSPECTION REPORT - 1 set of photocopy
1 Regional Offices requests and 1.1 Receives plans and documents None 2 hrs HTTRD Administrative
forwards plans and related Officer
documents for review and 1.2 Reviews/ evaluates plans and gives None 2 days HTTRD Evaluator (2
evaluation to HTTRD comments/findings based on submitted Teams):
documents Architectural- Architect
1.3 Prepares report and submits to the None 1 day Engineer
immediate supervisor for validation Mechanical- Mechanical
Engineer
Fire Protection- FP
118
1.4 HTTRD Manager signs approved None 4 hrs HTTRD Manager; HSSG
Manager for signature and approval
1.5 HSSG Group Manager forwards signed None 6 hrs HSSG Group Manager
documents to HTTRD
signed documents Officer
2 Regional Offices 2.1 Returns approved and signed None 3 hrs HTTRD; Regional Office
documents to Requesting Regional Office 30 mins
with transmittal letter
TOTAL None 5 Days
119
Internal Services
PROJECTS (for projects Above Php50Million)
Classification: HIGHLY TECHNICAL
Type of Transaction: G2B/G2G
Who may avail: REGIONAL OFFICES
ELECTRICAL DRAWINGS - 1 orginal copy in 20 x 30
MECHANICAL DRAWINGS - 1 orginal copy in 20 x 30 REGIONAL OFFICES
A. STRUCTURAL
B. PLUMBING
C. ELECTRICAL
120
D. MECHANICAL
E. ELECTRONICS
TECHNICAL SPECIFICATIONS - 1 set of photocopy
COST ESTIMATES - 1 set of photocopy REGIONAL OFFICES
PROJECT PROFILE - 1 set of photocopy
PROJECT FEASIBILITY STUDY - 1 set of photocopy
SITE INSPECTION REPORT - 1 set of photocopy
1 Regional Offices requests and 1.1 Receives plans and documents None 2 hrs HTTRD Administrative
forwards plans and related Officer
documents for review and 1.2 Reviews/ evaluates plans and gives None 7 days HTTRD Evaluator (2
evaluation to HTTRD comments/findings based on submitted Teams):
documents Architectural- Architect
1.3 HTTRD Evaluators prepares report and None 1 day Engineer
submits to the immediate supervisor for Mechanical- Mechanical
validation Engineer
Fire Protection- FP
121
1.4 HTTRD Manager signs approved None 2hr HTTRD Manager; HSSG
Assistant General Manager
1.5 Group Manager endorses to the NHA None 2 hr HSSG Group Manager;
Assistant General Manager for signature NHA Assistant General
and approval Manager
1.6 NHA Assistant General Manager None 4 hr NHA Assistant General
forwards signed documents to NHA General Manager; NHA General
Manager for signature and approval Manager
1.7 NHA General Manager forwards signed None 4 hr NHA General Manager
documents to HTTRD
2 Regional Offices requesting 2.1 Returns approved and signed None 1 hr HTTRD; Regional Office/
review receives approved documents to Requesting Regional Office 30 mins Contractors
documents with transmittal letter
TOTAL None 10 Days
122
Internal Services
3 FORMULATION OF GUIDELINES AND MEMORANDUM CIRCULAR (MC) ON HOUSING DESIGN AND SITE
PLANNING
The development is being done on a continuing basis to be able to be responsive to the environmental, institutional and social setting
that keep on changing, and to be able to improve from past experiences and best practices. The procedures for this function entail
varying degrees of consultations through meetings, workshops or seminars during the drafting stage. In some instances, orientation
seminars and workshops will also need to conduct in disseminating the approved guidelines/
Classification: HIGHLY TECHNICAL TRANSACTIONS
Type of Transaction: -G2G
Who may avail: -REGIONAL OFFICES
REPORT ON THE ISSUES/CONCERNS ON HOUSING SITES AND DESIGN
REGIONAL OFFICES
- 1 set of Original document
1 Identifies issues/concerns on 1.1. HTTRD receives and assess the report Concerned REGIONAL
housing sites and design on the identified issues/concerns on housing MANAGER/ STAFF
None 1 day
sites and design DEPARTMENT
MANAGER
123
2 Schedules/ conducts 2.1 HTTRD Coordinates with the
consultation meetings/ neighboring REGIONAL OFFICE/ STAFF
discussion DEPARTMENT, schedules/ conducts
consultation meetings/ discussion on the HTTRD Senior Technical
identified issues None 1 day Staff
Note: Complicated Issues shall be needing

additional days for the seminar & workshop
to review/ study the issues
3 Sends comments/ 3.1 Consolidates/collates best practices
recommendation based on from Regional Offices for the drafting of HTTRD Senior Technical
None 2 days
consultation policy/guidelines Staff
meetings/discussions
3.2 Drafts the policy based on the None HTTRD Senior Technical
consolidated references 5 days Staff
4 Attends consultation meetings 4.1 Conducts consulation meetings/ None 1 day HTTRD Senior Technical
disseminates draft policy to REGIONAL Staff and HTTRD
OFFICES/ concerned staff departments Department Manager;
prior to finalization of guidelines/ proposals REGIONAL OFFICES
Senior Technical Staff
Note: Shall there be any revisions, and Regional Manager
additional 3 days shall be given to amend
the draft policy prior to submission to CPD
4.2 Submits approved draft of guidelines/MC None 1 day HTTRD Manager; HSSG
to HSSG Group Manager for review and/or Group Manager
endorsement to CPD
4.3 Endorses approved draft of None 1 day HSSG Group Manager;
guidelines/MC to CPD for review CPD
124
4.4 CPD shall review the approved draft None 4 days CPD
policy and return the same document to
HTTRD for finalization
Note: Shall there be any revisions, additional 3

days shall be given to amend the draft policy
and return the revised draft to CPD
4.5 Finalizes the Guidelines/MC None 2 days HTTRD
4.6 HTTRD Manager recommends approval None HTTRD Manager; HSSG
and submits to HSSG Group Manager for Group Manager; CPD;
endorsement to NHA General Manager thru NHA GM
CPD 1 day
Note: Additional 7 days shall be given to

revise/amend as per GM's instruction
4.7 NHA General Manager returns approved None 4 hrs NHA GM; CPD
Guidelines/MC to HTTRD thru CPD
5 Concerned REGIONAL 5.1 CPD submits a copy of the approved None 4 hrs CPD; Records
OFFICE receives approved Guidelines/MC to Records for dissemination
Guidelines/MC to all Regional Offices and Staff
Departments
TOTAL None 20 days
125
Internal Services
4. PREPARATION AND DEVELOPMENT OF HOUSING TYPOLOGIES/ MODELS/ STANDARD DESIGN USING

CONVENTIONAL BUILDING SYSTEM (SMALL SCALE: One Storey Dwelling Unit)
It is the task of HTTRD to continue the development of schemes not only of house typologies and models, but of necessary facilities. Site
planning also needs to adapt to changing requirements of the environment.
Who may avail: -REGIONAL OFFICES, STAFF DEPARTMENTS
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
(1 photocopy of document)
Basic Design Parameters Based on the Need of the Requesting Office Concerned Regional Office/Staff Department
Budget Requirement Based on the Need of the Requesting Office Concerned Regional Office/Staff Department
1 Concerned Regional Office/ 1.1 HTTRD receives and assess the None 2 days HTTRD Administrative
Staff Department identifies and requirements Officer and Technical
submit requirements based on Staff
the need and Approved Work
Program
126
1.2 Prepares at least 3 schematic design None 3 HTTRD Architects
based on approved work program including 3 days
review of supervisor
1.3 Division Manager approves the design None HTTRD Division Manager
for endorsement to the HTTRD Department 1 day
Manager
2 Concerned Regional Office/ 2.1 Department Manager approves the None HTTRD Department
Staff Department receives the design and submits to the Concerned Manager; Concerned
approved design Regional Office/ Staff Department for review Regional Office/ Staff
and comments Department
1 day
Note: Duration of activity shall resume upon
receipt of the approved design from the
Concerned Regional Office/ Staff
3 Concerned Regional Office/ 3.1 HTTRD receives approved design None Concerned Regional
Staff Department transmits the Office/ Staff Department;
3 hrs
approved design HTTRD Administrative
Officer
127
3.2 Prepares complete set of working None Encoder: AUTOCAD
drawings, cost estimates and technical Encoders
specifications based on the approved Architectural- Architect
scheme Structural- Stuctural/ Civil
Engineer
Note: 1 team is in-charge of the preparation. Plumbing- Sanitary
Simultaneous projects shall be handled in a Engineer
first in-first out basis Electrical- Electrical
10 days Engineer
Mechanical- Mechanical
Engineer
Fire Protection- FP
Expert
Estimates- Civil
Engineers
Technical Specifications-
Architect
3.3 Reviews set of plans, cost estimates and None Supervisor of above
technical specifications items; HTTRD Manager;
3 days HSSG Group Manager
revise/amend as per review
128
3.4 Concerned officers sign complete set of None Concerned HTTRD
plans and cost estimates and forward to Technical Officers/
1 day
HTTRD Manager Consultants; HTTRD
Manager
3.5 HTTRD Manager forward complete set None HTTRD Manager; HSSG
of plans and cost to HSSG Group Manager 2.5 hrs Group Manager
for signature and approval
3.6 HSSG Group Manager presents None HSSG Group Manager;
1 day
approved plans and documents to NHA NHA AGM; NHA GM
3.7 NHA General Manager approves the None NHA GM
documents and forward the signed 1 day
documents to HTTRD
3.8 HTTRD receives the approved and None HTTRD Administrative
2.5 hrs
4 Concerned Regional Office/ 4.1 HTTRD disseminates approved None HTTRD; Concerned
1 day
Staff Department receives complete set of working drawings, cost Regional Office/ Staff
TOTAL None 25 days
PREPARATION AND DEVELOPMENT OF HOUSING TYPOLOGIES/ MODELS/ STANDARD DESIGN USING CONVENTIONAL BUILDING SYSTEM
(SMALL SCALE: One Storey Dwelling Unit) under Multi-Stage Processing
129
Internal Services

CONVENTIONAL BUILDING SYSTEM (MEDIUM SCALE: Community Facilities)
WHERE TO SECURE
Basic Design Parameters Based on the Need of the Requesting Office Concerned Regional Office/Staff Department
Budget Requirement Based on the Need of the Requesting Office Concerned Regional Office/Staff Department
Program
130
Manager
1 day
3 hrs
Officer
131
Engineer
15 days Engineer
Engineer
Fire Protection- FP
Expert
Estimates- Civil
Engineers
Architect
132
1 day
Manager
of plans and cost to HSSG Group Manager Group Manager
2.5 hrs
Note: Subject to availability of the Managers

1 day
documents to HTTRD
2.5 hrs
1 day
TOTAL None 30 days
((MEDIUM SCALE: Community Facilities) under Multi-Stage Processing
133
Internal Services

CONVENTIONAL BUILDING SYSTEM (LARGE SCALE: Multi-Storey Dwelling; Regional/District Offices)
WHERE TO SECURE
Basic Design Parameters Based on the Need of the Requesting Office
Project Profile
Project Feasibility Study Concerned Regional Office/Staff Department
Site Inspection Report
Budget Requirement Based on the Need of the Requesting Office
Program
134
Manager
1 day
3 hrs
Officer
135
Engineer
15 days Engineer
Engineer
Fire Protection- FP
Expert
Estimates- Civil
Engineers
Architect
136
1 day
Manager
of plans and cost to HSSG Group Manager Group Manager
2.5 hrs
Note: Subject to availability of the Managers

1 day
documents to HTTRD
2.5 hrs
1 day
TOTAL None 30 days
((MEDIUM SCALE: Community Facilities) under Multi-Stage Processing
137
Financial Management Department
External Services
138
FINANCIAL MANAGEMENT DEPARTMENT
External Services
1. PRICING
Office or Division: Fund Sourcing Division - FMD

Type of Transaction: Government-to-Citizen (G2C)
Who may avail: NHA Beneficiaries
I. New Pricing
A. Memorandum Proposal
B. Supporting Documents
1. MOA, Title, Deed of Donation
2. Reconciled Land Use & LIS
3. Approved MC for Mode of Disposition
4. Latest Zonal Value, Fair Market/Appraised Value Fund Sourcing Division - FMD
5. PCE/PCR
6. Statement of Cost (source of fund)
7. Income Profile of Beneficiaries
8. Project Feasibility Study
9. Evaluation Form accomplished by Accounting Department
II. Price Adjustment
1. Copy of Latest Approved Pricing
Fund Sourcing Division - FMD
2. Updated LIS
3. Evaluation Form Accomplished by Accounting Department
4. Attached Revised Project Cost Estimate if Additional Cost in Incurred
139
III. Price Retention
1. Copy of Latest Approved Pricing
Fund Sourcing Division - FMD
2. Updated LIS
3. Evaluation form accomplished by Accounting
4. Copy of Latest Zonal Valuation, Appraisal or Fair Market Value
1. Sector Offices/District 1.1 Receive proposal, review and evaluate Officer-in-Charge, FSD
Offices/Regional Offices all the attachments. None 2 Days Sr. Financial Planning
submit Memorandum Proposal Analyst
and Complete Requirements 1.2 Prepare Memorandum Recommendation Department Manager,
and Memorandum Circular for the approval None 2 Days FMD
of the General Manager Group Manager, FSG
TOTAL None 4 Days
140
External Services
2. MORTAGAGE TAKE-OUT OF ACCOUNTS UNDER GUARANTEE DEPOSIT
This Guarantee Deposit was posted by NHA in the total amount of P48.172M to cover the NHA originated accounts under the Mortgage Take-out
Program of NHMFC without the collateral titles.
Based on the Memorandum of Agreement (MOA) executed on 23 August 1990 between NHMFC and NHA, the NHMFC has agreed to purchase/take-
out mortgage loans originated by NHA even before the individual titling of the subdivided collaterals and registration of the mortgage securing the loans
with the appropriate Register of Deeds in order to operationalize the mortgage take-out. In the same agreement, the NHA has to undertake the delivery
of the individual titles within 180 days from the date of take-out. in the event that NHA fail to deliver the corresponding titles within the said period. NHA
will repurchase the taken-out mortgages from NHMFC.
When NHA was not able to fully comply with the delivery of titles after 180 days from taken-out the NHMFC has requested for the buy-back of the
accounts without titles. Instead o the buy-back condition, however, the NHMFC has agreed that the amount to be remitted by NHA to cover the
accounts for buy-back be treated as guarantee deposit. Upon availability of the titles, same shall be delivered to NHMFC. Correspondingly, the amount
covering such account which the title has been delivered shall be refunded to NHA.
Type of Transaction: Government-to-Citizen (G2C)
Who may avail: Previous NHA Beneficiaries
1. Transfer Certificate Title (TCT) (2 copies - original)
2. Transfer Certificate Title (TCT) (2 copies - Certified True Copy)
Concerned NHA Regional/District Offices, GSD-CRD, Legal
3. Acknowledgment Receipt of TCT released to Borrower (2 copies)
Dept, FMD-FSG
4. Deed of Sale (1 copy)
5. Transmittal Letter (1 copy)
6. Release of Mortgage Take-Out (1 copy)
7. Certificate of Full Payment (1 copy) National Home Mortgage Finance Corporation (NHMFC)
8. Loan Folder (for checking and validating of Data)
141
1 Borrower/Beneficiary
requests for the release of their
None 1 Day Borrower
titles after full payment at the
NHMFC.
NHMFC instructs the borrower
to coordinate with NHA and
provides borrower of the
following: None 1 Day NHMFC
1. Certificate of full payment
2. Release of Mortgage Take-
out (REM)
2 Borrower/Beneficiary 2.1 Evaluates the request and status of Concerned
None 3 Days
Coordinates to concerned NHA payment of the borrower. Regional/District Office/s
District Office and provides the 2.2 Prepares the document and forwards
Concerned
documents provided by the the Deed of Sale for signature of the Legal None 3 Days
Regional/District Office/s
NHMFC and loan folder Department
2.3 Signs and returns the Deed of Sale to Legal Department:
concerned requesting project/s. None 3 Days Authorized Legal
Attorney
2.4 The Regiona/District Offices Regional/District Offices
representative requests for the release of None 5 Days authorized representative
TCTs from GSD-CRD. GSD-CRD
3 3.1 The Regional/District Offices
Regional/District Offices
representative informs the borrower the
representative
release of TCT, Deed of Sale and prepares
acknowledgment receipt for signature of the
EM Personnel
borrower.
142
4 NHMFC 4.1 Prepares Memo/RDTF request for FSD:
Provides NHA list of MTO updated status of title compliance of MTO Financial Planning
accounts for compliance of accounts under Guarantee Deposit to None 2 Days Specialist/
TCTs concerned District office. Sr. Financial Planning
Analyst
5 Borrowers 5.1 Reconciles records by:
For TCTs in custody of 1. Conducts area verification;
Concerned
borrowers, the concern 2. Provides FSD copy of None 4 Days
Regional/District Office/s
borrowers sign the acknowledgment receipt signed by borrower
acknowledgment receipt.
6 NHMFC receives the 6.1 Requests for photocopies of the
forwarded decouments from following for TCTs still in custody of NHA-
FMD-FSD GSD-CRD: GSD-CRD
1. Certified True Copy of TCT None 3 days Regional/District Office
2. Acknowledgment Receipts submitted NHMFC
by concerned District Office
6.2 Submits to NHMFC

6.3 Updates the list of MTO accounts based FSD:
on the documents subitted by the projects Financial Planning
and to the NHMFC None 2 Days Specialist/
Sr. Financial Planning
Analyst
143
7 NHMFC requests for 7.1 Prepares letter to the NHMFC for
FSD:
supporting documents for approval of the GM after evaluating and
Financial Planning
TCTs in their custody reconciling of discrepancies. Provides
None 3 Days Specialist/
NHMFC copy of transmittal letter as proof
that the subject TCTs are already in their
Analyst
custody
8 NHMFC evaluates the 8.1 Receives the updated list from the NHMFC:
Summary of reconciled NHMFC. Reconciles and coordinates with Custodian Division
accounts with compliance of concerned District Office accounts with FSD:
None 5 Days
NHA. Provides FMD-FSD their discrepancies Financial Planning
checklist of reconciled Specialist/Sr. Financial
accounts Planning Analyst
9 NHMFC prepares check for NHMFC:
partial refund based on None 4 Days Custodian Division/
reconciled accounts. Treasury
NHMFC endorsed check for
NHMFC
refund to FMD-FSD None 4 Days
Custodian Division
representative
9.1 Accompanies the NHMFC representative FSD:
to NHA Treasury Department for preparation Financial Planning
of Official Receipt (OR) for payment None 2 Days Specialist B
received. NHA Treasury Dept
Cashier Division
9.2 FMD-FSD
FSD:
1. Prepares RDTF/Memo to Accounting
Financial Planning
Dept. to record the payment received
None 2 Days Specialist B/
from NHMFC.
2. Request for updated Statement of
Analyst
Account for Guarantee Deposit
144
9.3 Continues to coordinates and reconciles FSD:
accounts with concern District Office and Financial Planning
NHMFC until the full recovery of Guarantee Specialist/
Deposit posted by NHA to the NHMFC for Sr. Financial Planning
accounts without titles Analyst
Concerned
GSD-CRD
NHMFC Custodianship
Division
TOTAL None 47 Days
145
Financial Management Department
Internal Services
146
Internal Services
1. ISSUANCE OF CERTIFICATE OF BUDGET ALLOCATION (CBA)
Office or Division: COE Section, Financial Planning and Control Division, FMD
Type of Transaction: Government-to-Business (G2B); G2G - Government-to-Government
Who may avail: Requesting unit/office/department/region
1. Memorandum Letter for the General Manager requesting the approval of Requesting unit/office/department/region
2. Record/Document Tracking Form Requesting unit/office/department/region
3. Approved Annual Procurement Program Central Bids and Awards Committee
1. Have the request together with 1.1 Stamps the document with date received
the supporting documents 1.2 Records in a log book the date received,
received by the Receiving document type, name of requesting unit and
Section of FMD amount
none 3 minutes Receiving Section
1.3 Attaches the Internal Document
Tracking Form (IDTF)
1.4 Forwards the Memoramdum to the
Department Manager, FMD
2. 2.1 Endorses the document to the Division Department Manager,
none 1 minute
Manager, FPCD FMD
147
3. 3.1 Endorses the document to the Chief
none 1 minute Officer-in-Charge, FPCD
Corporate Budget Officer, COE Section
4. 4.1 Endorses the document to the Corporate Financial Planning
none 1 minute
Budget Officer B, COE Section Specialist A
5. 5.1 Evaluates request if provided for in the
Board Approved COE Budget and issues a Corporate Budget Officer
Certificate of Budget Allocation none 5 minutes
B, COE Section
5.2 Forwards the document to Chief
Corporate Budget Officer
6. 6.1 Reviews the computation supporting
documents and affix initials Financial Planning
6.2 Forwards the document to the Division none 2 minutes
Specialist A
Manager, FPCD
documents and affix initials
none 2 minutes Officer-in-Charge, FPCD
7.2 Forwards the document to the
8. 8.1 Reviews the computation and supporting
documents and affix signature Department Manager,
none 2 minutes
8.2 Returns the document to the Receiving FMD
Section
9. 9.1 Records in the log book the date of
release to the client or to the Office of the
General Manager and let the client/OGM
sign in the log book
TOTAL: None 20 Minutes
148
Internal Services
2. MEMORANDUM (REQUEST FOR FUNDING)
1. Memorandum Letter for the General Manager requesting the approval of Requesting unit/office/department/region
1. Have the request together with 1.1 Stamps the Memorandum with date
the supporting documents received
received by the Receiving 1.2 Records in a log book the date received,
Section of FMD document type, name of requesting unit and
amount none 3 minutes Receiving Section
1.3 Attaches the Internal Document
Tracking Form (IDTF)
1.4 Forwards the Memoramdum to the
2. 2.1 Endorses the Memorandum to the Department Manager,
none 1 minute
Division Manager, FPCD FMD
149
3. 3.1 Endorses the Memorandum to the Chief
none 1 minute Officer-In-Charge, FPCD
Corporate Budget Officer, COE Section
4. 4.1 Endorses the Memorandum to the Financial Planning
none 1 minute
Corporate Budget Officer B, COE Section Specialist A
Board Approved COE Budget and
supporting documents
5.2 Processes the Memorandum
- Checks compuation and amount to Corporate Budget Officer
none 5 minutes
be funded B, COE Section
- Assign a Reference number
- Affix initials and data processed
5.3 Forwards the Memorandum to Chief
Corporate Budget Officer
6. 6.1 Reviews the computation and amount
funded and supporting documents and affix
Financial Planning
initials none 2 minutes
Specialist A
6.2 Forwards the Memorandum to the
Division Manager, FPCD
7.2 Forwards the document to the
150
8. 8.1 Reviews the computation made and
supporting documents and affix signature Department Manager,
none 2 minutes
8.2 Returns the Memorandum to the FMD
Receiving Section
TOTAL: None 20 Minutes
151
Internal Services
3. REQUEST FOR FUND ALLOTMENT (RFA)
1. Duly Accomplished Request for Fund Allotment Requesting unit/office/department/region
1. Have the RFA together with 1.1 Stamps the RFA with date received
the supporting documents 1.2 Records in a log book the date received,
received by the Receiving document type, name of requesting unit and
None 3 minutes Receiving Section
Section of FMD amount
1.3 Forwards the RFA to COE Section for
processing
152
2.2 Processes the RFA
-Checks computation and amount Corporate Budget Officer
None 5 minutes
to be funded B, COE Section
-Assign a Reference Number
-Affix initials and date processed
2.3 Forwards the RFA to Chief Corporate
Budget Officer
funded and supporting documents and affix Financial Planning
initials None 2 minutes
Specialist
3.2 Forwards the RFA to the Division
Manager, FPCD
initials None 2 minutes Officer-in-Charge, FPCD
4.2 Forwardsthe RFA to the Department
Manager, FMD
supporting documents and affix signature Department Manager,
None 2 minutes
5.2 Returns the RFA to the Receiving FMD
Section
None 3 minutes Receiving Section
TOTAL None 17 minutes
153
Internal Services
4. PURCHASE REQUISITION (PR)
1. Duly accomplished Purchase Requisition Requesting unit/office/department/region
3. Executive Summary Requesting unit/office/department/region
1. Have the PR together with the 1.1 Stamps the PR with date received
supporting documents received 1.2 Records in a log book the date received,
by the Receiving Section of document type, name of requesting unit and None 3 minutes Receiving Section
FMD amount
1.3 Forwards the PR to COE Section for
processing
154
2.2 Processes the PR
-Checks computation and amount Corporate Budget Officer
none 5 minutes
to be funded B, COE Section
-Assign a Reference Number
2.3 Forwards the PR to Chief Corporate
Budget Officer
funded and supporting documents and affix Financial Planning
initials none 2 minutes
Specialist
3.2 Forwards the PR to the Division
Manager, FPCD
initials none 2 minutes Officer-in-Charge, FPCD
4.2 Forwards the PR to the Department
Manager, FMD
Department Manager,
supporting documents and affix signature none 2 minutes
FMD
5.2 Returns the PR to the Receiving Section
155
Internal Services
5. PURCHASE ORDER (PO)
1. Duly accomplished Purchase Order Central Bids and Awards Committee
3. Approved Purchase Requisition Requesting unit/office/department/region
4. Canvass Papers Requesting unit/office/department/region
5. Quotation from dealers (with at least 3 price quotations) Requesting unit/office/department/region
1. Have the PO together with the 1.1 Stamps the PO with date received
supporting documents received 1.2 Records in a log book the date received,
by the Receiving Section of document type, name of requesting unit and None 3 minutes Receiving Section
FMD amount
1.3 Forwards the PO to COE Section for
processing
156
2. 2.1 Evaluates request with complete
2.2 Processes the PO
-Checks computation and items
indicated are all in the attached PR Corporate Budget Officer
none 5 minutes
-Indicate the Reference Number B, COE Section
2.3 Forwards the PO to Chief Corporate
Budget Officer
none 2 minutes
3.2 Forwards the PO to the Division Specialist
Manager, FPCD
4.2 Forwards the PO to the Department
Manager, FMD
Department Manager,
documents and affix signature none 2 minutes
5.2 Returns the PO to the Receiving Section FMD

157
Internal Services
6. DISBURSEMENT VOUCHER (DV)
Who may avail: All
I. GENERAL REQUIREMENTS
1. Duly accomplished Disbursement Voucher
Requesting unit/office/department/region
2. Record/Document Tracking Form
II. FIRST SALARY
1. Appointment duly approved by appointing Authority
2. Oath of Office
3. Statement of Assets and Liabilities
4. Certificate of Service or Daily Time Record
5. Certificate of Assumption
6. Additional Requirements in case of transfer:
- Clearance from previous office
- Certificate of last salary received from former office verified by auditor
III. PROMOTIONS AND SALARY DIFFERENTIALS
1. Approved Appointment of Notice of Salary Adjustment
3. Certificate of Assumption
158
IV. COMMUTATION OF LEAVE
1. Approved Application for Leave
2. Certificate of Available Leave Credits
3. Clearance, in excess of thirty (30) days
4. Medical Certificate, if Sick Leave or Maternity Leave
5. Marriage Contract for first Maternity Leave
V. TERMINAL LEAVE
1. Approved Application for Leave
2. Complete Service Record
3. Clearance from Money, Property and Legal Accountability
4. Ombudsman Clearance
5. Statement of Assets and Liabilities
6. Copy of Last Appointment
7. If due to Retirement, copy of Appointment showing highest last salary under
last appointment is not the highest
8. Additional requirements In case of field employees:
- Clearance from Central Office
- Clearance from Office of Last Assignment
VI. RETIREMENT (Optional)
1. All under Terminal Leave
2. GSIS retirement gratuity adjudication
3. GSIS Certificate of Clearance
VII. TRAVEL EXPENSES (Domestic)
1. Travel Order
2. Approved Itinerary of travel
3. Certificate of Travel Completed
4. Certificate of Appearance
5. Tickets
6. Receipt, if entitled to Travel Representation Allowance
159
VIII. OVERTIME
2. Authority to Render Overtime Service
3. Accomplished Report signed by Employee and Supervisor
IX. PURCHASES
1. Original Purchase Requisition
2. Original Purchase Order
3. Original Sales Invoice
4. Certificate of Acceptance
5. Inspection Report/Waiver of Inspection
6. Result of Test Analysis by proper Government Agency if articles are subject
to test
Emergency Purchase
- Canvass papers
- at least three (3) price quotations from bonafide dealers
- certificate of emergency purchase
Purchase thru Exclusive Distributor
- certificate of exclusive distributorship
- certificate that there are no sub-dealers selling at lower prices and that no
suitable substitutes are available
Public Bidding
- abstract of bid supported by winning bidder's offer and bid tenders of other
participants
- letter of award/acceptance
- performance bond of winning bidder
160
X. CLAIMS FOR REPAIRS
1. Job Order/Contract
2. Certificate that damage is due to fair wear or tear and not due to negligence
3. Guaranty of the repairman
4. Approved Purchase Order
5. Pre/post-repair inspection by unit auditor
1. Have the DV together with the 1.1 Stamps the DV with date received
supporting documents received 1.2 Assigns a DV Number
by the Receiving Section of 1.3 Records in a log book the date received,
FMD document type, DV Number, name of None 3 minutes Receiving Section
requesting unit and amount
1.4 Forwards the DV to COE Section for
processing
2. 2.1 Evaluates request with complete
2.2 Processes the DV
-Checks computation Corporate Budget Officer
-Indicate the Reference Number and none 5 minutes
B, COE Section
DV Number
2.3 Forwards the DV to Chief Corporate
Budget Officer
none 2 minutes
3.2 Forwards the DV to the Division Specialist
Manager, FPCD
161
4.2 Forwards the DV to the Department
Manager, FMD
Department Manager,
documents and affix signature none 2 minutes
FMD
5.2 Returns the DV to the Receiving Section
release to the client or to the Accounting
Department's Receiving Section and let the
client/AD sign in the log book
162
Internal Services
7. NHA EMPLOYEES HOUSING/HOUSE REPAIR LOAN PROGRAM

Type of Transaction: Government-to-Government (G2G)
Who may avail: NHA Employees
1. Accomplished Application Form NHA Employee
2. Certificate of Permanent Employment and Compensation including spouse &
unmarried children in case of married applicant, if the applicant is single, income HRMD
of parents shall be considered
3. Performance Rating for the last two rating periods certified by HRMD HRMD
4. Statement of Account PFAI
5. Certified True Copy of Latest Payslip Treasury
6. Certification of no pending administrative case Legal Department
7. Xerox copies of Income Tax Return (ITR) for the last three (3) years NHA Employee
8. Copy of Sworn Statement of Assets, Liabilities and Net Worth of the preceding
NHA Employee
year
9. Copy of Transfer Certificate of Title (TCT) and copy of Condominium
Assessor's Office
Certificate (CCT) duly authenticated by the NHA authorized representative.
10. Copy of Real Estate Tax Declaration/Tax Receipt for the current year
Assessor's Office
(updated payment), Tax Clearance
11. Location Map NHA Employee
12. Site Development Plan NHA Employee
13. Building Permit - to be submitted upon approval and before release of loan. NHA Employee
14. Conditional Contract to Sell executed by the owner in case of purchase of
NHA Employee
complete house and lot
163
15. Letter of Intent to Sell Landowner/Developer
Landowner/Condominium/House and Lot Package owners
16. Statement of Account or Financing institution.
17. Pictures of the house and lot/condominium unit NHA Employee
1 Submit the Application Form 1.1 Reviews and Evaluates the submitted Officer-In-Charge
together with complete application form and attached requirements. None 2 Days Sr. Financial Planning
requirements Analyst
1.2 Forwards the application and
requirements to other concerned Staff
Department for the following:
*POSSO for Evaluation of Documents such None 10 Days POSSO and CIED
as TCT, Site Plan, Bill of Materials and Cost
of Estimates
*CIED for Appraisal of Property (TCT, Site
Plan and Devt Pan).
1.3 Submits recommendation to FMD FMD Department
Manager , FSG Manager, Investment Manager,
Committee and the General Manager for FSG Group Manager,
None 10 Days
the approval of the Loan Application. the Investment
Committee
General Manager
1.4 Notifies the employee of the approval or Officer-In-Charge
disapproval of the loan None 1 Day Sr. Financial Planning
Analyst
164
2. Applicant signs approved Real 2.1 Receives approved Request for Fund
Estate Mortgage, Promissory Allotment; Notarized Real Estate Mortgage,
Note and Authority to Deduct. Promissory Note, Authority to Deduct and Officer-In-Charge
(Notarized). Applicant will TCT with encumbrance None 1 Day Sr. Financial Planning
process the mortgage with Analyst
Registry of Deeds to be
annotated in the TCT
3. Secure Mortgage Redemption 3.1 Recommendation for the release of the Officer-In-Charge
Insurance in favor of NHA Housing/House Repair loan proceeds to be None 3 Days Sr. Financial Planning
signed by the GM Analyst
TOTAL None 27 Days
165
Internal Services
8. NHA EMPLOYEES CAR LOAN PROGRAM

1. Certificate of Employment & Compensation NHA Employee
2. Certificate of Last 2 Ratings HRMD
3. Latest Payslip Treasury
4. Statement of Account PFAI
5. Insurance Policy (encumbered to NHA) Car Dealer
6. Dealer's Quotation (for brand new) Car Dealer
7. Owner's Offer to Sell (if second hand) Original Owner
8. Certificate of Monthly Salary Received & Payroll Deduction Treasury
9. Certificate of No Derogatory Record/No Pending Administrative Case Legal Department
10. Certificate of Registration and Official Receipt LTO
11. Pictures of the Car NHA Employee
12. Appraisal Report Appraiser
1 Submit the Application Form of 1.1 Reviews and Evaluates the submitted
Officer-In-Charge
their desired type of loan, application form and attached requirements.
None 2 Days Sr. Financial Planning
together with complete
Analyst
requirements to FMD
166
1.2 Submits recommendation to FMD FMD Dept Manager,
Manager , FSG Manager, Investment FSG Group Manager,
Committee and the General Manager for None 10 Days the Investment
the approval of the Loan Application. Committee,
General Manager
1.4 Notifies the employee of the Officer-In-Charge
approved/disapproved loan and release of None 1 Day Sr. Financial Planning
the Letter of Guarantee (LOG) Analyst
2. Applicant will pay the 2.1 Prepares Chattel Mortgage, Promissory
downpayment or equity to the Note and Authority to Deduct.
dealer or assembler. Car
Owner/ Dealer receives &
Loans Management Chief
conforms to Letter of
A
Guarantee; Issues O.R. or None 1 Day
acknowledgement receipt of
Analyst
equity/ downpayment
*Letter of Guarantee warrants

only 60 days)
3 Applicant submits Official 3.1 Receives approved Request for Fund
Receipt or acknowledgement Allotment, signed and notarized Chattel
Officer-In-Charge
receipt of equity/ downpayment Mortgage, Promissory Note and Authority to
to FMD. Applicant sign the Deduct.
Analyst
Chattel Mortgage, Promissory
Note & Authority to Deduct
167
4 Securing Comprehensive 4.1 Request for actual inspection of the
Insurance for the car in favor of vehicle
NHA
5 Submit Official Receipt, 5.1 Receives Certificate of Registration with
Certificate of Registration with Encumbrance & the Comprehensive
Officer-In-Charge
encumbrances and Insurance for the car in favor of
Comprehensive Insurance NHA.Recommendation for the release of the
Analyst
car loan proceeds to be signed by the GM
TOTAL None 18 Days
168
Internal Services
9. NHA EMPLOYEES MOTORCYCLE LOAN PROGRAM

1. Certificate of Employment & Compensation NHA Employee
2. Certificate of Last 2 Ratings HRMD
3. Latest Payslip Treasury
4. Insurance Policy (encumbered to NHA) Car Dealer
5. Owner's Offer to Sell (if second hand) Original Owner
6. Certificate of Monthly Salary Received & Payroll Deduction Treasury
7. Certificate of No Derogatory Record/No Pending Administrative Case Legal Department
8. Certificate of Registration and Official Receipt LTO
9. Pictures of the Car NHA Employee
10. Appraisal Report Appraiser
1 Submit the Application Form 1.1 Reviews and evaluates the submitted Officer-In-Charge
together with complete application form and attached requirements. None 2 Days Sr. Financial Planning
requirements to FMD Analyst
169
1.2 Submits recommendation to FMD FMD Dept Manager,
Manager , FSG Manager, Investment FSG Group Manager,
Committee and the General Manager for None 10 Days the Investment
the approval of the Loan Application. Committee,
General Manager
1.4 Notifies the employee of the Officer-In-Charge
approved/disapproved loan and release of None 1 Day Sr. Financial Planning
the Letter of Guarantee (LOG) Analyst
2. Applicant pays the 2.1 Prepares Chattel Mortgage, Promissory
downpayment or equity to the Note and Authority to Deduct.
dealer or assembler. Owner/
Dealer receives & conforms to
Letter of Guarantee; Issues Officer-In-Charge
O.R. or acknowledgement None 1 Day Sr. Financial Planning
receipt of equity/ downpayment Analyst
*Letter of Guarantee warrants

only 60 days)
3 Applicant submits Official 3.1 FMD receives approved Request for

Receipt or acknowledgement Fund Allotment, signed and notarized
receipt of equity/ downpayment Chattel Mortgage, Promissory Note and Officer-In-Charge
to FMD. Applicant sign the Authority to Deduct. None 2 Days Sr. Financial Planning
Chattel Mortgage, Promissory Analyst
Note & Authority to Deduct
170
4 Secures Comprehensive 4.1 Requests for actual inspection of the
Insurance for the motorcycle in vehicle
favor of NHA
5 Submits Official Receipt, 5.1 Receives Certificate of Registration with

Certificate of Registration with Encumbrance & the Comprehensive
Officer-In-Charge
encumbrances and Insurance for the car in favor of
Comprehensive Insurance NHA.Recommendation for the release of the
Analyst
car loan proceeds to be signed by the GM
TOTAL None 18 Days
171
Internal Services
10. SPECIAL ALLOTMENT RELEASE ORDER (SARO)

Type of Transaction:
Who may avail:
1. Memorandum of Agreement (MOA) and Project Profile Concerned Regions/AMOs
2. Work and Financial Plan CPD
1 1.1 Gather data from Concerned Regional
Financial Officer - FSD
Offices & CPD:
- MOA & Project Profile
Analyst
-Work & Financial Plan
1.2 Update List of Projects for SARO Financial Officer - FSD
release None 1 Day Sr. Financial Planning
Analyst
1.3 Regional Offices: Financial Officer - FSD
Reviews/Approves/Signs List of Projects for None 2 Days Sr. Financial Planning
SARO Release Analyst
1.4 Prepare letter request to DBM for SARO Financial Officer - FSD
release; For GM's signature None 1 Day Sr. Financial Planning
Analyst
1.5 Submisson of SARO request to DBM Sr. Financial Planning
None 1 Day
Analyst
TOTAL None 15 Days
172
Internal Services
11. NOTICE OF CASH ALLOCATION (NCA)

Who may avail:
1. Financial Accountability Report (FAR) 3 1. FMD - FPCD
2. List of Due and Demandable Accounts Payable (LDDAP) 2. FMD - FPCD
3. Monthly Cash Disbursement Program (MCDP) 3. Concerned Regions/AMOs
4. Cash Position Report & Cash Balance 4. Treasury Department
5. Statement of Cash Flow 5. Accounting Department
1 1.1 Gather data from FPCDs, AMOs,
Treasury Department, and Accounting
Department: Financial Officer - FSD
- FAR 3 & LDDAP None 5 Days Sr. Financial Planning
- MCDP Analyst
- Cash Position Report & Cash Balance
- Statement of Cash Flow
1.2 Updates MCDP for NCA Release Financial Officer - FSD
None 1 Day Sr. Financial Planning
Analyst
173
1.3 FPCD & Accounting Dept: Financial Officer - FSD
Reviews/Approves/Signs FAR 3, LDDAP, None 1 Day Sr. Financial Planning
MCDP Analyst
1.4 Prepares letter request to DBM for NCA Financial Officer - FSD
release; For GM's signature None 1 Day Sr. Financial Planning
Analyst
1.5 Submits NCA request to DBM Sr. Financial Planning
None 1 Day
Analyst
TOTAL None 9 Days
174
Internal Services
12. TEMPORARY UTILIZATION OF ALLOTED CASH/CROSS ACCESS OF FUNDS

Who may avail:
1. Memorandum 1. FMD - FSD
2.Fund Transfer Letter and/or Purchase of Manager's Check (MC) form 2. FMD - FSD
3. Status of Daily Cash Balance 3. Treasury Department
1 1.1 Gathers data from Treasury Department: Sr. Financial Planning
None 1 Day
- Status of Daily Cash Balance Analyst
1.2 Prepares Memorandum and Fund Financial Officer - FSD
Transfer Letter/Purchase of MC form None 1 Day Sr. Financial Planning
Analyst
1.3 Approves/Signs Memorandum and Fund Treasury Department
Transfer Letter/Purchase of MC form None 2 Days FSG Group Manager
General Manager
1.4 Delivers Fund Transfer Letter/Purchase
of MC form to Landbank of the Philippines None 1 Day
Analyst
and/or Development Bank of the Philippines
1.5 Transmits signed Memorandum,
validated Fund Transfer Letter, and Bank None 1 Day
Analyst
Statement to Treasury Department
TOTAL None 6 Days
175
Internal Services
13. COLLECTION REPORT FOR OUTSOURCED ACCOUNTS

In consonance with the objective of maximizing collection efficiency, there is a need to engage the services of a private Service Provider to install and
implement an accurate and omprehensive information system for effective account administratioon and management and, to ensure a viable, as well
as cost effective option ofr the accunts management of various NHA Projects that needs significant improvement in collection.
Who may avail: 1. Concerned Regional/District Offices
2. Service Provider
3. Corporate Planning Department
4. COA
5. Accounting Department
1. Monthly Performance Report
2. Semi-Annual Evaluation Report FMD - FSD
3. Form for evaluation of Service Provider's Collerction Performance/Activity
4. Disbursement Voucher
5. Attendance of Financial Literacy Conducted
6. Summary of Building Notices Delivered Regional/District Office/s
7. Written/Narrative Performance Evaluation of the Service Provider
8. Certificate of Clearance
9. Official Receipt of Cash Performance Bond Service Provider
176
1 The Service Provider collects 1.1 Concerned projects received the
accounts from endorsed payment and records the cash and check
projects by the Regional the collection activitie of the service
Service Provider
Projects. Endorses the provider. None 2 Days
payment to the project cashier
and records the collections
made.
1.2 Thru RDTF/Memo: request for the
colletion reports by accomplishing the forms
provided: Financial Planning
1.1.1 Monthly collection report Specialist/ Sr. Financial
1.1.2 Semi-Annual Report None 2 Days Planning Analyst
1.1.3 Monitoring/recording of Concerned
Performance Report Regional/District Offices
1.1.4 Collection payment on
compensation due
1.3 Consolidates the actual collection report Financial Planning
and prepares the monthly performance None 4 Days Specialist/ Sr. Financial
Report and Semi-Annual evaluation report/s. Planning Analyst
1.4 Checks the amount secure copy of the
attached supporting documents of the None 1 Day
Analyst
Disbursement Voucher (DV).
177
2 COA and Corporate Planning 2.1 Evaluates, reviews, finalizes the report Financial Planning
Department request for and submits the collecton reports for Specialist
collecton report signature. None 3 Days Sr. Financial Planning
Analyst
FMD and FSG Manager
3 Concerned Projects request 3.1 Prepares agenda and facilitate the Financial Planning
for meeting regarding meeting based on the topic requested by the Specialist/ Sr. Financial
outsourcing collection activity. concerned project. Planning Analyst
None 4 Days FMD and FSG Manager
3.2 Prepares Minutes of Meeting or
Cashiers, Finance
memorandum to cover all the agreements
Officers of
made
4 COA and Accounting Dept. 4.1 Evaluates the AOM regarding
request thru AOM regarding outsourcing of collection and performance of
Financial Planning
status of outsourcing of the Service provider. Finalized the
None 3 Days Specialist B
collection and collection Memorandum in reply to the AOM for
FMD and FSG Manager
performance of the Service signature.
Provider
5 Concerned Projects reports 5.1 Evaluates the performance of the Financial Planning
on poor performance of the Service provider thru the forms provided to Specialist B/
Service Provider. the concerned projects and compliance None 3 Days Sr. Financial Planning
based on the Terms of Reference (TOR). Analyst
5.2 Prepares letter to the Service Provider
FMD and FSG Manager
Manager for signature
178
6 Service Provider requests for 6.1 Assist the Service Provider based on FSG concerned
None 2 Days Personnel processing the
the following: request
1. Follow up on payment of 6.2 Request District Office to issue DV
collection fees Certificate of Clearance to the Service Clearance Certificate
2. Certificate of Clearance Provider to clear of their accountability signed by the
3. Refund of cash performance related to collection None 5 Days District/Regional
bond posted to NHA by the 6.3 Thru letter, requess the Service Provider Manager
Service Provider to submit the original copies of Official
Receipts issued by NHA; FSD:
6.4 Prepares the DV for the refund of Financial Planning
None 1 Day
performance bond of the Service provider. Specialist B
TOTAL None 30 Days
179
Internal Services
14. BRIDGE FINANCING

The Pursuant Board Resolution, the Bridge Financing Program or Credit Facility for Joint Venture (JV) Projects, is an incentive package or funding
assistance granted to Joint Venture Programs. To provide funding assistance at cost cheaper than commercial rates. Provide the finacial assistance for
developer and landowner equivalent to 90% of mortgages due to JV partner affected by adverse economic condition and to allow JV partner to pursue
project implementation. This credit facility can be availed only upon approval of the development financing loan of NHMFC and shall be carried a
prescribed interest rate. FMD shall compute the actual share of the developer, landowner and NHA based sharing schedule and shall prepare the
Disbursement Voucher payable to concern developer or landowner.
Who may avail: 1. Regional/District Offices
2. Legal Department
4. Treasury Department
5. EMD
1. Folders of JV Partners records. Concerned Projects (region 9, 10, 11, and 12)
2. Official Receipts (OR) as proof of payment Accounting Department and Project Office
3. Updated Statement of Accounts of Bridge Financing FMD-FSD
4. Demand Letters of NHA to various Joint Venture Partners
5. Letter of Follow-up on Demand Letters
180
1 Regional/District Offices
request for reconciliation of
Finance and EM Officer
Bridge Financing account:
of concerned Projects
Receives payment from None 3 Days
(Region 9, 10, 11, and
previous borrowers and sends
12)
copy of Official Receipts (OR)
to FMD.
1.1 Receives the copy of OR and request
the concern Finance and EM Officer (Region Financial Planning
9, 10, 11, and 12) Specialist/ Sr. Financial
1.2 Prepares RDTF/Memo to providie the None 2 Days Planning Analyst
Accounting Department copy of the OR and Accounting Dept
request for updated Statement of Bridge FS Division
Financing
1.3 Evaluates and reconciles accounts with
Financial Planning
the Accounting Dept the updated status of
Specialist/
Bridge Financing account and request for
1.4 Prepares RDTF and Memo with
Analyst
attached Analysis of account for signature of
FMD and FSG Manager
the Manager
181
2 Accounting Department
1. receives FSD request, copy
of OR and adjust the records
Accounting Dept
per books. None 3 Days
FS Division
2. Provides FSD updated
balance of Bridge Financing
2.1 Prepares RDTF and Memorandum to
Financial Planning
concerned projects to request action taken
Specialist/
on JV Partners who availed of Bridge
Financing Credit Facility based on the
Analyst
demand letters send for signatre of the
FMD and FSG Manager
Manager.
3 Regional/District Offices 3.1 Thru RDTF/Memo, requests the District
Financial Planning
receive payment form account Office for conversion of MTO account to
None 2 Days Specialist/ Sr. Financial
under MTO recorded under CCS. To appropriate recording of payment
Planning Analyst
Bridge Financing account.
4 Project Office submits 4.1 Endorses Demand Letters to Legal Dept
Financial Planning
updated status of JV partner's for signature
None 5 Days Specialist/ Sr. Financial
compliance, Ors and copy of
Planning Analyst
proof of registered mail.
4.2 Evaluates the submitted Report of Financial Planning
concern of the Projects. Request lagal Specialist/ Sr. Financial
None 1 Day
assistance from Legal Dept for accounts Planning Analyst
that has no compliance or remained Legal Dept
dormant.
182
5 Concerned Regional/District 5.1 Prepares Letter for Accountable JV
Financial Planning
Offices receives Letter signed partners to follow up and request to settle
Specialist
by Legal Dept from FSD on their outstanding accounts as mention in the
Legal Dept
follow up of unpaid accounts letter signed by the Legal Dept.
under Bridge Financing. 5.2 Prepares Summary report of Bridge Financial Planning
Financing Report signed by Dept Manager None 3 Days Specialist/ Sr. Financial
Planning Analyst
5.3 Submit report to requesting
Department/Regional/District office with Accounting Dept
None 1 Day
RDTF and Memorandum. Request updated Project Office
Statement of Account from Accounting Dept.
TOTAL None 25 Days
183
Internal Services
15. REVENUE GENERATION (OTHER SOURCES OF CORPORATE RECEIPTS)

Revenue Generation is a process by which a complany plans how to market and sell its products or services, in order to generate income. It involves
the following tasks:
1. Establishing the business goals for the financial year, e.g., monthly or annual revenue targets.
2. Aligning the sales and marketing strategy to mathe the revenue targets.
3.Creating an organizatonal structure that ensures the revenue generation strategy can be implemented successfully.
4. Reviewing all sales and marketing procedures and making sure that best practice is being applied in all areas of the business.
5. Using metrics to measure the progress of revenue generation and adjusting the strategy as necessary.
6. Providing training and education for staff, so that all colleagues are working to maximize revenue generation.
Who may avail: 1. Regional/District Offices
2. Legal Department
4. Treasury Department
5. EMD
1. Form for Revenue Generation FMD-FSD (to be accomplished by Regional/District Office)
2. List of Accounts handled by the concerned Offices that will Generate Corporate Accounting Dept., Treasury Dept., CIED, Legal Dept., and
Receipts various concerned projects
1 Regional/District Offices 1.1 Evaluates the previous reports submitted
Financial Planning
were assigned to monitor and by the concerned Regional/District Office
Specialist/
dispose the assigned None 3 Days
accounts/asset to generate
Analyst
income.
184
1.2 Prepares RDTF/Memo to request Financial Planning
various concerned Offices to accomplish the Specialist/ Sr. Financial
attached form None 3 Days Planning Analyst
1.2 Submits RDTF and covering
FMD Manager
Memorandum for signature of Department
FSG Manager (noted)
Manager
2 Concerned Department Assigned Personnel in:
Regional/District Offices - Accounting Dept.
submits the accomplished - Treasury Dept.
forms provided to FSD - CIED
None 10 Days
- Legal Dept.
-Various accountable
Regional and District
Offices
2.1 Receives the accomplished Form Financial Planning
Specialist/
None 1 Day
Analyst
2.2 Evaluates and consolidates accounts Financial Planning
found with discrepancies Specialist/
2.3 Informs the concerned Departments, Analyst
Regional/District Offices of the Assigned Personnel in:
discrepancies. Reconciles accounts thru - Accounting Dept.
None 3 Days
phone calls and personal follow-up - Treasury Dept.
- CIED
- Legal Dept.
-Various accountable
Regional and District
Offices
185
2.4 Finalizes the report and submits to the Financial Planning
Department Manager Specialist B
Analyst
FMD Manager
TOTAL None 25 Days
186
Treasury Department
Internal Services
187
TREASURY DEPARTMENT
Internal Services
1. PREPARATION OF CHECKS/FUND TRANSFER LETTER ADVICE (FTLA) FOR APPROVED DISBURSEMENT

VOUCHERS
Pertains to issuance of the corresponding checks/FTLA as applicable, to audited/approved for payment of obligations of the Authority representing
Current Operating Expenditures/Maintenance and Other Operating Expenditures and Capital Outlay
Office or Division: Cashiering Division, Treasury Department
Type of Transaction: G2G (Government to Government), G2C (Government to Client); G2B (Government to Business)
Who may avail: All concerned NHA Employees; NHA Clientele; Other Government Agencies
1. Approved Disbursement Voucher (Original Copy) with complete supporting 1. From the Office of the concerned authorized approving
documents covered by a Record/Document Tracking Form signed by the Official of the Authority.
Regional Manager/Department Manager or authorized Signatory
1 Office of the authorized 1.1 Receives from the Office of the 1 minute (min) Administrative Unit
Approving Officer transmits concerned approving Official approved DVs. per approved Clerk Proc. A
approved Disbursement None Disbursement
Voucher Voucher (DV)
1.2 Records approved DVs in the logbook Administrative Unit
and forwards same to the Cashiering None 3 mins per DV Clerk Proc. A
Division for the preparation of the
corresponding
1.3 checks/FTLA.
Receives approved DVs /affixes Cashiering Div.
signature acknowledging receipt thereof in None 1 min per DV Cashier A
the logbook
188
1.4 Prepares checks/FTLA corresponding to Cashiering Div.
approved DVs per funding source/bank Cashier A
account seeing to it that amount reflected
therein tally with amount in words, figure and None 3 mins per DV
that the authorized signatories reflected
therein is in accordance with the existing
rules and regulations/Office Order Re-
Delegation of Signing Authority, etc.
1.5 Stamps checks with the "FOR Cashiering Div.
10 -20 seconds
DEPOSIT" at its upper right corner for cash None Cashier A
(sec) per check
control purposes.
1.6 Records checks/FTLA issued in the Cashiering Div.
None 5 mins per DV
corresponding Check/FTLA
1.7 Reviews/Verifies the proper disbursing Cashiering Division
account utilized in the issuance of check Division Manager A
seeing to it that the check issued is with
cash availability. If found in order,
(complete staff work) affix initials on the None 2 mins per DV
duplicate copy of the check. Forwards DV
with check to the Office of the Manager,
Treasury Dept.
1.8 Signs the check. Office of the Manager
None 2 mins per DV
Department Manager
1.9 Forwards DVs with check to the Office
of the concerned Authorized Approving
Administrative Unit
Official, (Office of the General Manager
None 2 mins per DV Liason Aide
(OGM)/Office of the Asst. General
Manager (OAGM)/Office of the Group
Manager (FSG), whatever is applicable.
189
1.10 General Manager/Asst. General General Manager, NHA
None 2 mins per DV
Manager/Group Mgr., FSG signs Group Manager, FSG
1.11 OGM OAGM/OFSG Manager Receiving Clerk, FSG
None 2 mins per DV
transmits to Treasury Department signed Receiving Clerk, OGM
checks
1.12 Receives signed checks and forwards Administrative Unit
None 2 mins per DV
same to Cashiering Division Clerk Proc. A/SG8
1.13 Receives/safekeep signed checks for Cashiering Division
None 2 mins per DV
subsequent release to concerned claimants Cashier A/SG16
TOTAL None 25 mins per DV
190
TREASURY DEPARTMENT
Internal Services
2. RELEASE OF CHECKS
Release of checks pertains to actual payment to concerned payees/claimants for goods and services rendered
1. Official Receipt (OR)/Sales Invoice (SI)/Cash Invoice (CI)/Acknowledgment
Receipt(AR)/Collection Receipt (CR)
From the Claimant
- Copy 1 - Original Copy to be attached to the corresponding paid
Disbursement Voucher
2. Duly notarized Special Power of Attorney (SPA)/Secretary's Certificate (for
Corporation) designating an authorized representative to receive/collect check/s
and issue corresponding Official Receipts, executed by claimant/payee in the
event that the claimant/payee cannot personally claim/collect subject check; From the Claimant
- Copy 1 - Original Copy - Treasury Department File/Record
- Copy 2 - Certified True Copy - Treasury Department to be attached to
the paid Disbursement Voucher
3. Duly notarized Authorization Letter/ SPA (for individuals-employee)
designating an authorized representative to
receive/collect checks (only for the immediate family)
- Copy 1 - Original Copy - Treasury Department File/Record From the Claimant
- Copy 2 - Certified True Copy - Treasury Department to be attached to
the corresponding paid Disbursement
Voucher
191
4. Photocopy of two (2) valid Identification Cards of both the Principal and the
Authorized Representative/Atty-in-Fact (frontal and dorsal, clearly reflecting
therein their signatures) (1 copy each with original signatureof the both the
Principal and the Authorized Representative) From the Claimant
- Copy 1 - Treasury Department File/Record
- Copy 1 - Treasury Department to be attached to the corresponding paid
Disbursement Voucher
Claims check/s 1.1. Provides client of the Check Release 5 mins per DV
Form for the client to accomplish. (including
Cashiering Division
1 Note: Claimant will be notified in None assistance in the
writing or thru telephone on the
Cashier A
proper filling-up
availability of check for release of the form)
Fill up the "Check Release 2.1 Receives duly accomplished "Check
Form". Release Form" from the client and other
pertinent documentary requirements for
Presents requirements needed evaluation. If documents were found in
for the release of check stated order, request the claimant to:
above for 2.1a) issue the corresponding
evaluation/processing. OR/SI/CI/AR/CR, as applicable;
2.1b) fill -out the space provided at the Cashiering Division
2 None 10 mins per DV
Note: For the new client must bottom portion of the DV, such as: Cashier A
click "New" on the correpsonding 2.1b1) Date/Number/Amount of Check
box at the upper right corner of (in words/figure)
the "Check Release Form" and 2.1b2) OR/SI/CI/AR/CR Number/Date
must fill-out all necessary 2.1c) sign the DV on the space provided
information of the new claimant.
at the bottom portion/Check Register
acknowledging receipt of payment
192
Issues corresponding Official 3.1. Upon completion of activites stated in
Receipt/Acknowledgement no. 2.1, the check is released to the
Receipt, Sales Invoice/Cash claimant/authorized representative, together
Invoice, etc. as applicable affix with a copy of the paid DV/Memo for
signature on the Check Payment, etc, for reference Cashiering Division
3 None 5 mins per DV
Register, space provided at the purposes of the claimant, Cashier A
bottom of the DV, Check (Note: Concerned initiating Unit shall
Register, for payment received likewise be furnished with copies of the
from NHA same documents in compliance to MC
1473).
3.2. Sorts/packages paid DVs by check 15 mins per Cashiering Division
None
number/funding source. package Cashier A
3.3. Prepares/Transmits to Accounting
Department the Check Disbursement
15 mins per Cashiering Division
Record (CkDR) together with the paid DV's None
CkDR Cashier A
for recording purposes/subsequent
transmittal to COA
50 Minutes per DV/package/
TOTAL None CkDR
193
TREASURY DEPARTMENT
Internal Services
3. CASH RECEIPTS FROM VARIOUS CLIENTS

Cash Receipts pertains to actual acceptance/acknowledgement of payments being tendered by NHA clientele at the Main Office
1.Order of Payment (Copy 1-Treasury Department Copy 2- Payor) 1. Accounting Department/Finance of the Operating Units
1 Presents the Order of Payment 1.1 Receives Order of Payment/Cash
to the Receiving Cashier at payments. Detects the authenticity of bills
Treasury Department together payment. In case of check payment,
with the cash/check payment. verifies data reflected therein but not limited
Cashiering Division
to the following in compliance to existing
10 minutes per Cashier A
rules and regulations: None
payment
1.1a) Date of the Check, seeing to it that
is not postdated;
1.1b) Amount in words and in figure tally;
1.1c) The check was dfrawn/signed by
the awardee among others .
1.2 If the aforementioned documents are in
order, Cashier acknowledges payment 5 minutes per Official Cashiering Division
None
received and issues validated Official Receipt Cashier A
Receipt to the Payor/Client.
Sub-total None 15 minutes per payment/OR
194
1.3 Based on the duplicate copy of ORs,
undertakes the following in strict adherence
to existing rules and regulations:
1.3.a. Accounts total receipts of
collections per OR and actual cash on hand
for the day;
1.3.b. Prepares corresponding Deposit
Slip in exact amount to total receipts of Cashiering Division
None 1 hour daily
collections to the proper depository bank Cashier A
account;
1.3.c. Records receipts of collections and
deposit to the Official Cashbook;
1.3 d. Encodes cash receipts and
deposits to Billing and Collection System
(BCS)
1.4 Ensures pick-up of deposit by
concerned bank's Roving Teller in
accordance with the existing Deposit Pick-
Cashiering Division
up Agreement (between NHA and the None 5 minutes daily
Cashier A
concerned bank);
Monitors delivery of validated deposit
slip by the concerned depository bank;
195
1.5 Based on the validated deposit slip,
verify if the validated amount of deposit is
equal to the amount deposited and that the Cashiering Division
None 5 minutes per deposit
same is credited to the proper depository Cashier A
bank account number as reflected per
deposit slip prepared by the Cashier.
1.6 Generates/packages the following
collection report and other collection related
reports and submits to concerned
Supervisors for review/certification:
1.6.a. Cash Receipts and Deposit Record
(CRDR)
1.6.b. Cash Receipts Register (CRR)
1.6.c. Duplicate copy of Official Receipt
1.6.d Validated duplicate copy of Deposit Cashiering Division
Slip None 1 hour daily
Cashier A
1.6.e Application of Payment
Report/Summary
1.6.f. Copy of Bank Statement where the
deposit was made
1.6.g. Report of Accountable Forms-
Official Receipts
1.6.h. Daily/Weekly/Month
Collection/Deposit Report (by Nature of
Collection)
196
1.7 Prepares report of Accountable Forms
(Official Receipt) and other collection related
documents, such as:
a) Statement of Cash Accountability Cashiering Division
None 30 mins per report
b) Reconciliation of Cash Accountability Cashier A
with the books of accounts
c) Report of Dishonored Checks
Sub-total None 2 hours & 40 minutes per payment/OR
2 hours & 55 minutes per

TOTAL None
payment/OR/report
197
Freedom of Information and Compliance Monitoring Unit
External Services
198
FREEDOM OF INFORMATION (FOI)
External Services
1. REQUEST FOR PUBLIC INFORMATION

Freedom of Information was rolled out for implementation on November 25, 2016 in compliance to the Executive Order No. 2 signed by President Rodrigo R. Duterte
on July 23, 2016 "Operationalizing in the Executive Branch the People's Constitutional Right to Information and the State Policies to Full Public Disclosure &
Transparency in the Public Service & Providing Guidelines Therefor". EO 2 aims to promote openness in the government by providing a clear, uniform and speedy
procedure for access of information.
Office or Division: Freedom of Information (FOI) Compliance and Monitoring Unit
Classification: Simple (EO No. 2 s 2016)
Type of Transaction: Government-to-Business (G2B), Government-to-Government (G2G); Government-to-Citizen (G2C)
Who may avail: All
(For walk in clients original copy of ID to be presented and photocopied - 1 copy only. For email requests, submit scanned copy of 2 IDs)
1. Letter-Request (signed by the requestee stating their contact information and Secure Form from the FOI CMU or thru NHA website at
- Driver’s License Land Transportation Office (LTO)
- Passport Department of Foreign Affairs
- GSIS/SSS/PHILHEALTH/PAG-IBIG GSIS/SSS/PHILHEALTH/PAG-IBIG
- Government Office ID Government office where applicant works
- BIR (digitized) Bureau of Internal Revenue (BIR)
- Voter's ID Commission on Elections (COMELEC)
- PRC/IBP/OWWA PRC/IBP/OWWA
- Senior Citizen's ID Local Office of the Senior Citizen Affairs (OSCA )
- Solo Parent ID City or Municipal Social Welfare and Development
- Persons with Disabilities (PWD) Office of the Mayor and/or Office of the Barangay Captain
3. Student ID or Registration Card (for student-researchers) State Universities or Colleges presently enrolled at
199
PROCESSING PERSON
TIME RESPONSIBLE
1 Submit written request or 1.1 Receives and Evaluates request. 1 day Designated
accomplished NHA FOI 1.1.1. If information is readily available, Freedom of
Request Form or send via e- needed information will immediately be 1 day Information (FOI)
mail at given Receiving Officer
nhafoi2017@yahoo.com 1.1.2. If the information needs further None Per EO 2 within
evaluation and review, request will be
the prescribed 15
endorsed to the concerned Department
working days
/Project /Regional Offices
1.1.3. In cases of denials of request, EO
No. 2 s 2016 will be adopted
1.2. Approval or denial of request Per EO 2 within
the prescribed 15
working days
1.2.1 If approved:
1.2.1.1. To be released by the designated
At an average,
Receiving Officer. Reply letters signed by
NHA responded
the Decision Makers and/or Authorized
to all requests for
Signatories
information within
7 working days
200
PROCESSING PERSON
TIME RESPONSIBLE
1.2.1.2. Informs requesting party of Certified Copies:
applicable fees, as per NHA MC No. 1279 s First Page - 20.00
1997 Additional Pages -
3.00/page
Certification:
First Page - 20.00
Additional Pages -
3.00/page
Reproduction: 1.25
/page
1.2.2. If denied:
Within 15 working days from the receipt Designated FOI
Note: * Denial of any request for access to NHA Central
information may be appealed to the person or Within 15 days Appeals and Review
office next higher in authority within 15 days from the notice of Committee per
from the notice of denial (Section 13 EO No. 2 s denial Office Order No.
2016) 5458 dated March 8,
* Appealed requests must be acted upon for a Within the 2019
maximum period of 30 working days prescribed 30
working days
201
PROCESSING PERSON
TIME RESPONSIBLE
2 Release of the Requested 2.1 Updates records/database Designated FOI
Information 2.2 Coordinates with requesting party the Receiving Officer/s
schedule of pick up of documents
2.3 Client pays fees at the Treasury Depends on the Treasury
Department (at the NHA Main Office) or at number of pages Department and/or
any concerned collection offices within NHA per NHA MC No. collection offices
District and Regional Offices 1279 s 1997
Certified Copies:
First Page - 20.00
Additional Pages -
3.00/page
Certification:
TOTAL 45 days
First Page - 20.00
Additional Pages -
3.00/page
Reproduction:
1.25/page
202
FREEDOM OF INFORMATION (FOI)
External Services
2. REQUEST FOR PUBLIC INFORMATION

Freedom of Information was rolled out for implementation on November 25, 2016 in compliance to the Executive Order No. 2 signed by President Rodrigo R. Duterte
on July 23, 2016 "Operationalizing in the Executive Branch the People's Constitutional Right to Information and the State Policies to Full Public Disclosure &
Transparency in the Public Service & Providing Guidelines Therefor". EO 2 aims to promote openness in the government by providing a clear, uniform and speedy
procedure for access of information.
Office or Division: Freedom of Information (FOI) Compliance and Monitoring Unit
Classification: Complex (EO No. 2 s 2016)
Type of Transaction: Government-to-Business (G2B), Government-to-Government (G2G); Government-to-Citizen (G2C)
Who may avail: All
(For walk in clients original copy of ID to be presented and photocopied - 1 copy only. For email requests, submit scanned copy of 2 IDs)
1. Letter-Request (signed by the requestee stating their contact information and Secure Form from the FOI CMU or thru NHA website at
2. Government-issued picture IDs such as: (at least 2 ID)
- Driver’s License Land Transportation Office (LTO)
- Passport Department of Foreign Affairs
- GSIS/SSS/PHILHEALTH/PAG-IBIG GSIS/SSS/PHILHEALTH/PAG-IBIG
- Government Office ID Government office where applicant works
- BIR (digitized) Bureau of Internal Revenue (BIR)
- Voter's ID Commission on Elections (COMELEC)
- PRC/IBP/OWWA PRC/IBP/OWWA
- Senior Citizen's ID Local Office of the Senior Citizen Affairs (OSCA )
- Solo Parent ID City or Municipal Social Welfare and Development
- Persons with Disabilities (PWD) Office of the Mayor and/or Office of the Barangay Captain
3. Student ID or Registration Card (for student-researchers) State Universities or Colleges presently enrolled at
203
PROCESSING PERSON
TIME RESPONSIBLE
1 Submit written request or 1.1 Receives and Evaluates request. None 1 day Designated
accomplished NHA FOI 1.1.1. If information is readily available, Freedom of
1 day
Request Form or send via e- immediately released to requesting party Information (FOI)
mail at 1.1.2. If the information needs further Receiving Officer
Per EO 2 within
nhafoi2017@yahoo.com evaluation and review, request will be
the prescribed 15
endorsed to the concerned Department
working days
/Project /Regional Offices
1.1.3. If requested information and data
needs more time to gather and clearance, Not to exceed
request for an extension of time to the Additional 20
requesting party either thru email, text, working days
phone and other possible channels.
1.1.3. In cases of denials of request, EO
No. 2 s 2016 will be adopted
1.2. Approval or denial of request Per EO 2 within
the prescribed 15
working days
1.2.1 If approved:
1.2.1.1. To be released by the designated
At an average,
Receiving Officer. Reply letters signed by
NHA responded
the Decision Makers and/or Authorized
to all requests for
Signatories
information within
7 working days
204
PROCESSING PERSON
TIME RESPONSIBLE
1.2.1.2. Informs requesting party of Certified Copies:
applicable fees, as per NHA MC No. 1279 s First Page - 20.00
1997 Additional Pages -
3.00/page
Certification:
First Page - 20.00
Additional Pages -
3.00/page
Reproduction: 1.25
/page
1.2.2. If denied:
Within 15 working days from the receipt Designated FOI
Note: * Denial of any request for access to NHA Central
information may be appealed to the person or Within 15 days Appeals and Review
office next higher in authority within 15 days from the notice of Committee per
from the notice of denial (Section 13 EO No. 2 s denial Office Order No.
2016) 5458 dated March 8,
* Appealed requests must be acted upon for a Within the 2019
maximum period of 30 working days prescribed 30
working days
205
PROCESSING PERSON
TIME RESPONSIBLE
2 Release of the Requested 2.1 Updates records/database Designated FOI
Information 2.2 Coordinates with requesting party the Receiving Officer/s
schedule of pick up of documents
2.3 Client pays fees at the Treasury Depends on the Treasury
Department (at the NHA Main Office) or at number of pages Department and/or
any concerned collection offices within NHA
per NHA MC No. collection offices
District and Regional Offices 1279 s 1997
Certified Copies:
First Page - 20.00
Additional Pages -
3.00/page
Certification:
TOTAL 65 days
First Page - 20.00
Additional Pages -
3.00/page
Reproduction:
1.25/page
206
Feedback and Complaints Mechanism
FEEDBACK AND COMPLAINTS MECHANISM

Answer the Customer Feedback Form and drop it at the designated drop boxes found at every
How to send a feedback
NHA office or at the Public Assistance Desk (PAD) at the lobby of the NHA Main Office
Website: nha.gov.ph
Facebook page: National Housing Authority
Contact Information
Telephone number: (02) 8790-0800
Email: ogm.nha2015@yahoo.com
For Online Concerns:
1. The Public Assistance Desk Officer compiles and records all feedback submitted.
2. Feedback requiring answers are collated and forwarded to the relevant offices.
For Walk-up Clients (Main Office):
1. The client shall present his case or inquiry to the desk officer in charge for the day.
2. The PAD officer shall provide the best solution to the problem at hand. For complicated
queries, the desk officer shall issue tracking form indicating the control number, date,
How feedbacks and complaints purpose, and/or subject of inquiry and the unit/s where the client shall be referred to.
are processed 3. The PAD officer shall record the transaction in the PAD’s logbook.
4. The PAD officer shall then direct the client to proceed to the concerned office for proper
and appropriate action. Upon completion of the transaction, the client shall be
requested to return the tracking form to PAD.
5. The desk officer shall receive and file the tracking form and shall update entry in the
logbook.
6. On a quarterly basis, all queries pertinent to housing assistance shall be collated and
submitted to CPO as planning input while collated data pertinent to complaints against
207
NHA officials and employees shall be submitted to Legal or Human Resources
Management Department (HRMD) for proper action.
For Walk-up Clients (Project Level):
1. The client shall present his case or inquiry to the desk officer in charge for the day.
2. The PAD officer shall provide the best solution to the problem at hand. For complicated
queries, the desk officer shall issue Client’s Return Slip indicating the date when the
client shall for the action taken thereon.
3. The PAD officer involved, with the support of the Project Administrative Unit,
coordinated with the other project personnel to produce the required output and present
it to the beneficiary upon his return.
● 888 – Presidential Complaints Center
Contact Information of CCB,
● 0908-8816565 – CSC Contact Center ng Bayan
PCC, ARTA
● 478-5093 – Anti-Red Tape Authority
208
LIST OF OFFICES
MAIN OFFICE ADDRESS : Elliptical Road, Diliman, Quezon City
TRUNKLINE : (02) 8790-0800
FAX NO. : 928-4566
Local/ Telephone/
Office Address
TeleFax*/Mobile Number
8790-0800 local 300
Office of the General Manager 3/F NHA Main Bldg., Elliptical Road, Diliman, Quezon City 8922-2460/8922-2987
8922-2058*
8790-0800 local 310
Office of the Assistant General
3/F NHA Main Bldg., Elliptical Road, Diliman, Quezon City 8926-5214
Manager
8921-2530*
STAFF UNITS
8790-0800 local 140
Legal Department G/F NHA Main Bldg., Elliptical Road, Diliman, Quezon City 8255-8022
8928-9177
Office of the Corporate 8790-0800 local 270
2/F NHA Main Bldg., Elliptical Road, Diliman, Quezon City
Secretary 8928-5231*
8790-0800 local 230
Internal Audit Department 2/F NHA Main Bldg., Elliptical Road, Diliman, Quezon City
8376-5157
MANAGEMENT SERVICES GROUP (MSG)
Management Services Group 8790-0800 local 320
(MSG) 8928-4961
8790-0800 local 320
Corporate Planning Department 3/F NHA Main Bldg., Elliptical Road, Diliman, Quezon City
8928-4961
209
Local/ Telephone/
Office Address TeleFax*/Mobile Number
Corporate Operations and 8790-0800 local 400
3/F GSD/COSDD Bldg., NHA Compound, Elliptical Road,
Systems Development
Diliman, Quezon City 8921-7823
Department
Human Resource Management 8790-0800 local 250
Department 8922-7767
2/F GSD/COSDD Bldg., NHA Compound, Elliptical Road, 8921-5977*
General Services Department
Diliman, Quezon City
FINANCIAL SERVICES GROUP (FSG)
3/F NHA Main Bldg., NHA Compound, Elliptical Road, 8790-0800 local 330
Financial Services Group
Diliman, Quezon City 8928-5255*
8790-0800 local 190
Mezzanine, NHA Main Bldg., NHA Compound, Elliptical 8928-8108
Treasury Department
Road, Diliman, Quezon City
8921-7830*
Financial Management 3/F NHA Main Bldg., NHA Compound, Elliptical Road, 8790-0800 local 330
Department Diliman, Quezon City 8928-5255*
Mezzanine, NHA Main Bldg., NHA Compound, Elliptical 8790-0800 local 150
Accounting Department
Road, Diliman, Quezon City 8922-3964/8922-1912
HOUSING SUPPORT SERVICES GROUP (HSSG)
Housing Support Services 3/F HTREX Bldg., NHA Compound, Elliptical Road, Diliman, 8790-0800 local 420
Group Quezon City 8929-5850*
Community Support Services Mezzanine, NHA Main Bldg., NHA Compound, Elliptical 8790-0800 local 170
Department Road, Diliman, Quezon City 8923-0405*
Resettlement & Development G/F NHA Main Bldg., NHA Compound, Elliptical Road, 8790-0800 local 110
Services Department Diliman, Quezon City 8926-5819
210
Local/ Telephone/
Estate Management Mezzanine, NHA Main Bldg., NHA Compound, Elliptical 8790-0800 local 180
Department Road, Diliman, Quezon City 8926-5820*
Commercial & Industrial Estates 2/F NHA Main Bldg., NHA Compound, Elliptical Road, 8790-0800 local 220
Department Diliman, Quezon City 8922-3002*
Housing Technology and 8790-0800 local 420
3/F HTREX Bldg., NHA Compound, Elliptical Road, Diliman,
Technical Research
Quezon City 8373-1119*
Department
Project Operations Support G/F NHA Main Bldg., NHA Compound, Elliptical Road, 8790-0800 local 280
Services Department Diliman, Quezon City 8922-3318*
G/F HTREX Bldg., NHA Compound, Elliptical Road, Diliman,
NHA-Gender and Development 8294-3762*
Quezon City
REGIONAL OFFICES
NCR EAST SECTOR
8790-0800 local 340/132
G/F NHA Main Bldg., NHA Compound, Elliptical Road, Diliman, 8243-8344*-HFO
East Sector Office
Quezon City
8922-2467/8243-8344
G/F NHA Main Bldg., NHA Compound, Elliptical Road, 8209-6879/8709-6861*
Quezon City District Office
Diliman, Quezon City
Pasig/Marikina/Manggahan 8656-8114/656-8166
Manggahan Floodway, Brgy. Sta. Lucia BLISS, Pasig City
District Office 8645-5912
NCR WEST SECTOR
Masinop cor. Quezon St., Brgy. 72, Moriones, Tondo, 8254-5527*
Manila District Office
Manila 8255-6190
San Juan/Mandaluyong District
4745 Peralta Street, Old Sta Mesa, Manila, Metro Manila 8716-7582/8716-2433*
Office
211
Local/ Telephone/
NCR NORTH SECTOR
NHA NCR North Sector, NHA Compound, Elliptical Road, 8790-0800 local 345
North Sector
Diliman, Quezon City 8922-2467
Malabon/Navotas/Valenzuela Building 2 Phase 1, Buwan-buwan St. corner Bangus St., 8282-6427
District Office Brgy. NBBS Kaunlaran, Navotas City 8282-6456*
BAGONG SILANG RESETTLEMENT PROJECT Phase 1, 7506-6941
Caloocan District Office
Package 1, Area 1, Bagong Silang, Caloocan City
NCR SOUTH SECTOR
8846-7844/8846-8829
Rm. 2020, Diplomat Bldg., St. Andrew Ave., Maricaban, 8804-0519*
South Sector Office
Pasay City
8365-3562
Pasay/Paranaque/Las Pinas Rm. 2020, Diplomat Bldg., St. Andrew Ave., Maricaban, 8846-7844/8846-8829
District Office Pasay City 8804-0519*
Muntinlupa/Taguig/Pateros/Mak Brgy. Maharlika, Mindanao Ave., Maharlika Village, 8838-4183
ati City District Office Western Bicutan, Taguig City 8837-1227*
REGION I & CAR I
0998-968-7983
Regions 1 & CAR 1 Office 4th Floor DBP Building, Lower Session Road, Baguio City
(074) 442-1778
Mt. 0998-968-7981
Province/Benguet/Pangasinan 4th Floor DBP Building, Lower Session Road, Baguio City
(074) 442-1778
District Office
Abra/La Union/Ilocos (074) 442-1778
4th Floor DBP Building, Lower Session Road, Baguio City
Norte/Ilocos Sur/District Office
212
Local/ Telephone/
REGION II & CAR II
24 Dalan na Pappabalo St., cor. Mantunung, Regional Gov't (078) 844-4787

Region II & CAR II Office
Center (RGC), Carig Sur, Tuguegarao City, Cagayan
Cagayan/Apayao/Kalinga/Batan 24 Dalan na Pappabalo St., cor. Mantunung, Regional Gov't (078) 844-4787
es District Office Center (RGC), Carig Sur, Tuguegarao City, Cagayan
Ifugao/Nueva
24 Dalan na Pappabalo St., cor. Mantunung, Regional Gov't (078) 844-4787
Vizcaya/Quirino/Isabela District
Center (RGC), Carig Sur, Tuguegarao City, Cagayan
Office
REGION III
8922-3325
NHA Region III Office, NHA Comp., Elliptical Road, Diliman, (045) 963-0153
Region III Office
Quezon City
(045) 860-3952
Pampanga/Bataan/Zambales McArthur Highway, Bo. Maimpis, San Fernando City, (045) 963-0153
District Office Pampanga (045) 961-1248
Tarlac/Nueva Ecija/Aurora 0998-9687936
Brgy. Burot, Tarlac City, Tarlac
District Office
REGION IV
Region IV Office, NHA Comp., Elliptical Road, Diliman, 922-3319
Region IV Office
Quezon City 922-9820*
SOUTHVILLE 1 - CABUYAO Brgy. Marinig, Niugan, 0998-968-7944
Laguna District Office
Cabuyao City, Laguna
NHA Cavite District Office, Congressional Road, DBB, Brgy. (046) 506-0322
Cavite District Office
Burol 2, Dasmarinas, Cavite 4115 0998-9687942
213
Local/ Telephone/
Batangas/Quezon District Office 3/F Lipa City Hall, Lipa City, Batangas 0998-9687943
Mindoro/Marinduque/Romblon/ Blk. 5 Lot 7, Gov't Center & Nature's Park, Brgy. Sta. (048) 433-2636
Palawan District Office Monica Puerto Princesa City, Palawan ()48) 434-4031*
NHA Rizal District Office, NHA Ave., Brgy. Dela Paz, 637-2468/795-5424
Rizal District Office
Bagong Nayon II, Antipolo City, Rizal 1870 261-1066
REGION V
MRH Site, Villa Grande Homes, Brgy. Concepcion Grande, (054) 472-3257
Region V Office
Naga City (054) 473-6552*
Albay/Catanduanes District Disaster Preparedness Center Bldg., Mayon Vista Brgy. (054) 884-5423
Office Tuburan, Ligao City, Albay
Camarines Sur/Camarines (054) 431-1289
MRH Site, Villa Grande, Naga City
Norte District Office
Sorsogon/Masbate District (056) 578-5903
City Employees Village, Brgy. Cabid-an, Sorsogon City
Office
REGION VI
(033) 327-7217
Region VI Office 2/F S&T Bldg., 45 Rizal St., Brgy. Rima, Iloilo City, Iloilo
(033) 314-7503
Negros Occidental District 3/F First Provincial Finance Center Bldg., Araneta cor. (034) 445-5220
Office Rosario Sts., Bacolod City, Negros Occidental
Capiz/Aklan/Antique District (033) 327-7217
Brgy. Bakhaw, Mandurriao, Iloilo City, Iloilo
Office (033) 321-6242
(033) 321-6242
Iloilo/Guimaras District Office Brgy. Bakhaw, Mandurriao, Iloilo City, Iloilo
(033) 503-6141
214
Local/ Telephone/
REGION VII
(032) 383-7932
Region VII Office 3/F Room 308, Machay Bldg., Gorordo Ave., Cebu City (032) 232-9048
(032) 232-9053*
(032) 232-9053*
Cebu District Office 3/F Room 308, Machay Bldg., Gorordo Ave., Cebu City
(032) 232-9048
(032) 232-9053*
Bohol District Office 3/F Room 308, Machay Bldg., Gorordo Ave., Cebu City
(032) 232-9048
REGION VIII
NHA Building, Kandungganan Village Project, Brgy. 64, (053) 832-4085
Region VIII Office
Calanipawan Rd., Sagkahan District, Tacloban City (053) 530-7631
Leyte 4,5/Southern Leyte NHA Building, Kandungganan Village Project, Brgy. 64, (053) 832-4085
District Office Calanipawan Rd., Sagkahan District, Tacloban City (053) 530-7631
NHA Building, Kandungganan Village Project, Brgy. 64, (053) 832-4085
Leyte 1,2,3/Biliran District Office
Calanipawan Rd., Sagkahan District, Tacloban City (053) 530-7631
REGION IX
Region IX Office Bajamunde Compound, Roxas St., Sta. Maria District,
Pagadian City, Zamboanga del Sur
(062) 925-1384*
Marawi Project Management Marapas Residences, OBACH Compound, Purok 1A,
Office Tomas Cabili, Iligan City
Zamboanga City/Zamboanga
Sibugay/ARMM B (BASULTA- (062) 955-5291
3/F WLK Bldg., Veterans Ave. Zamboanga City
Basilan/Sulu/Tawi-Tawi) District (062) 922-5516
Office
215
Local/ Telephone/
Zamboanga del
2/F Bajamunde Bldg., Alano cor. Magsaysay Sts., Pagadian (062) 925-1384*
Sur/Zamboanga Del Norte
City
District Office
REGION X
Don Julio Pacana St., Puntod, Macabalan, Cagayan De Oro (088) 856-8778*
Region X Office
City (088) 856-8765
Cagayan de Oro/Misamis Don Julio Pacana St., Puntod Macabalan, Cagayan De Oro (088) 856-8778*
Oriental/Camiguin District Office City (088) 856-8765
Bukidnon/Misamis
Don Julio Pacana St., Puntod Macabalan, Cagayan De Oro
Occidental/Lanao del Norte (088) 856-8778*
City
District Office
REGION XI
(082) 221-2002
Region XI Office Conchu Bldg., Dakila Drive cor. A Pichon St., Davao City (082) 221-0832
(082) 226-2819*
Davao Oriental/Compostela (082) 221-2002
Conchu Bldg., Dakila Drive cor. A Pichon St., Davao City
Valley District Office (082) 226-2819*
REGION XII
(083) 520-2478*
Region XII Office 2/F JYSL Bldg., Arellano cor Balmores Sts., Koronadal City
(083) 288-1694
Sultan Kudarat/Tacurong City/
Kidapawan/ Cotabato City No. 0566, NHA Bldg., Singao Road, Kidapawan City (064) 248-0417
District Office
216
Local/ Telephone/
General Santos
City/Koronadal/South 73 Tieza St., Flaviano Bldg., Brgy. Dadiangas North, (083) 228-8650
Cotabato/Sarangani District General Santos City (083) 553-2608*
Office
REGION XIII
(085) 342-5279*
Region XIII Office Helen Tiu Bdlg., Pizarro St., Butuan City, Agusan Del Norte
(085) 553-2608*
Surigao City/Surigao (085) 342-5279*
North/Surigao del Sur/Dinagat Helen Tiu Bldg., Pizarro St., Butuan City, Agusan Del Norte
(085) 815-1201
Province District Office
217

NHA 2020 Corporate Citizens Charter Handbook

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OFFICE OF THE PRESIDENT

NATIONAL HOUSING AUTHORITY

NATIONAL HOUSING AUTHORITY

IV. Service Pledge

We pursue comprehensive, integrated and gender responsive

We affirm that Quality is synonymous with good

MARCELINO P. ESCALADA, JR.

Estate Management Department 8

Commercial and Industrial Estates Department 38

Community Support Services Department 74

Financial Management Department 138

Treasury Department 187

Freedom of Information and Compliance Monitoring Unit 198

2. PERMIT TO RE-SUBDIVIDE: RESIDENTIAL LOTS

3. REQUEST FOR CERTIFICATION OF AWARD

4. AWARD OF RESIDENTIAL UNITS

5. TRANSFER OF RIGHTS THROUGH HEREDITARY SUCCESSION OR DISPOSITION TO COMPULSORY HEIRS:

6 CANCELLATION OF CONDITIONS AND RESTRICTIONS ON TITLE: RESIDENTIAL UNITS

7. RELEASE OF TITLE: RESIDENTIAL UNITS

AFTER ISSUANCE OF DS or DCRREM

For DSM holders:

1. DISPOSITION OF COMMERCIAL/INDUSTRIAL/INSTITUTIONAL (C/I/I) LOTS / PROPERTIES THROUGH PUBLIC

3.5 Accomplishes abstract of bids per bid

3.7 Issues Provisional/ Acknowledgement NONE 10 Minutes COINBAC Secretariat

1.1 Prepares, reviews, signs Minutes of COINBAC Secretariat

1.3. Prepares/reviews/signs Memorandum of NONE 4 Hours EM Chief, EM Unit

3.6 Notarizes contract and transmits

4.2 Files perfected contract in awardee’s NONE 10 Minutes EM Assistant, EM Unit-

2. DISPOSITION OF COMMERCIAL/INDUSTRIAL/INSTITUTIONAL (C/I/I) LOTS / PROPERTIES THROUGH DIRECT

Office or Division: Regional/District Offices

2.5 Signs*/Approves* MOA/NOA NONE 1 Day Manager - Legal

Php 2,000.00 for

5.3.1 If with Chief Corporate Attorney

5.4 Notarizes contract and transmits

3. DISPOSITION OF COMMERCIAL/INDUSTRIAL/INSTITUTIONAL(C/I/I) LOTS / PROPERTIES THROUGH

2.2.1 Requests the Chaiperson to NONE 4 Hours COINBAC Secretariat

2.2.3 Deliberate the proposal NONE 4 Hours COINBAC Secretariat

2.2.4 Recommends the NONE 4 Hours COINBAC Secretariat

2.4. Forwards signed Resolution to NONE 10 Minutes COINBAC Secretariat

Php 2,000.00 for

5.3.1 If with Chief Corporate

5.4 Notarizes contract and transmits

4. CANCELLATION OF CONDITIONS AND RESTRICTIONS ON TITLE:

1.2.b. If the documents are in

2.6. Notifies awardee in

Php 2,000.00 for

5.1. Releases copy of DCCR and

5. RELEASE OF TITLE: COMMERCIAL/INDUSTRIAL/INSTITUTIONAL LOTS / PROPERTIES

Office or Division: Regional/District Offices

2.3.1. If with Chief Corporate 1 Day Attorney IV - Legal

1 JOB REFERRAL AND PLACEMENT

2 ACCESS TO SKILLS TRAINING PROGRAM (1-3 DAYS TRAINING PROGRAM)

3 ACCESS TO SKILLS TRAINING PROGRAM (5-10 DAYS TRAINING PROGRAM)

4 ACCESS TO SKILLS TRAINING/SCHOLARSHIP PROGRAM (10 days - 3 months Training Program)

5 ACCESS TO CREDIT ASSISTANCE FROM MICROFINANCE INSTITUTIONS

Client presents technology before

Proponents shall shoulder the transportation, accomodation

If Proponent's Site/Plant is:

AITECH Interagency conducts AITECH Committee

4.4 Approves recommendation and

2.5 Signs/Approves MOA/NOA NONE 1 Day Manager - Legal