PREFACE

The project report is based on “Marketing”. (Customer satisfaction & Customer

Relationship Management)

This was extremely great to work on this project as it provided me with immense
knowledge and inestimable chance to learn.

It was really a best project to work on as it gave me knowledge regarding the

Customers satisfaction & Customers relationship.

Karan Mahajan
Ty B.B.A
Smt. Kashibhai Navale College of
Commerce

1
 INDEX

Ser. Title Page No.

No.

1 Introduction 6
  About automobile Industry
   
2 Company’s profile 8
  About Honda Co.
History in India
   
3 Target Customers 10
  Market Segmentation  

4 Product segment of Honda 13

  Line up  

5 Challenges Ahead in competitive Market 19

   
6 Customer Satisfaction & Customer Relationship 20
Management
  Introduction to customer satisfaction
  Importance of customer satisfaction for Honda
  What are the needs required to satisfy the customer
  The Benefits of Customer Satisfaction
  Brownie points for excellence through customer
satisfaction?
 
   
 7 Introduction of Customer Relationship Management 30
  Benefits of CRM
 
 8 Strategy  32

9 Measurement of Customer Satisfaction

   

 10 Bibilography 36
   

2
 ACKNOWLEDGEMENT

It is my esteemed pleasure to present the project report “CUSTOMER

SATISFACTION & CUSTOMER RELATIONSHIP MANAGEMENT”.

Project work is never an individual work so I thank the almighty god for having
showered his grace and blessings on me in the completion of project.

I express special thanks to project guider Miss Aparna Bokil and I heartly thankful
to the college for giving me this opportunity.

I also sincerely thanks to all managers and employees of Honda Motors Scooter
India ltd. Who supported me in project work.

Karan Mahajan
Ty B.B.A
Smt. Kashibhai Navale College of
Commerce

3
 A
PROJECT REPORT
ON
“CUSTOMER SATISFACTION AND COUSTOMER
RELATIONSHIP MANAGEMENT”

At

HONDA MOTERCYCLE & SCOOTER INDIA PVT. LTD.

Submitted by :

Karan Mahajan
Roll No. 652

TY BBA

Submitted to : University of Pune

Smt. Kashibai Navale College of Commerce

Karve Road
Pune 411004

Academic Year 2010-2011

4
5
 Introduction

Automobile Industry has been the case in the global economy and has been
one largest industries in the Indian market too. It has been recognized one
of the key economic drivers.
The industry has been in existence in India since 1955. According to the
figures for 2003-04 of all the automotive industry, the 2-Wheelers accounts
to the roughly 80% of the sales. In the initial years entry of the firm,
capacity, expansion, choice of the product & technology were all regulated
by the government policies.
The Indian economy faced a major crisis in 1991. This resulted in the
industrial policy shift from a regulatory regime to a more open a liberalized
market. Abolition of licenses & liberalization in polices helped realize the
sector’s full potential this policies has certain influence on the industry, as
follows:

 Increase in competition as foreign players entered in the market.

 Southward pressure on the costs.
 Exposure & Absorption of new technology.

Two-wheeler segment is one of the most important components of the

automobile sector that has undergone significant changes due to shift in
policy environment. The two-wheeler industry has been in existence in the
country since 1955. It consists of three segments viz. scooters, motorcycles
and mopeds. According to the figures published by SIAM, the share of two-
wheelers in automobile sector in terms of units sold was about 80 per cent
during 2003-¬04. This high figure itself is suggestive of the importance of

6
the sector. In the initial years, entry of firms, capacity expansion, choice of
products including capacity mix and technology, all critical areas of
functioning of an industry, were effectively controlled by the State
machinery. The lapses in the system had invited fresh policy options that
came into being in late sixties. Amongst these policies, Monopolies and
Restrictive Trade Practices (MRTP) and Foreign Exchange Regulation Act
(FERA) were aimed at regulating monopoly and foreign investment
respectively. This controlling mechanism over the industry resulted in: (a)
several firms operating below minimum scale of efficiency; (b) under-
utilization of capacity; and (c) usage of outdated technology. Recognition
of the damaging effects of licensing and fettering policies led to initiation
of reforms, which ultimately took a more prominent shape with the
introduction of the New Economic Policy (NEP) in 1985.
However, the major set of reforms was launched in the year 1991 in
response to the major macroeconomic crisis faced by the economy. The
industrial policies shifted from a regime of regulation and tight control to a
more liberalized and competitive era. Two major results of policy changes
during these years in two-wheeler industry were that the, weaker players
died out giving way to the new entrants and superior products and a
sizeable increase in number of brands entered the market that compelled the
firms to compete on the basis of product attributes. Finally, the two-
¬wheeler industry in the country has been able to witness a proliferation of
brands with introduction of new technology as well as increase in number
of players. However, with various policy measures undertaken in order to
increase the competition, though the degree of concentration has been
lessened over time, deregulation of the industry has not really resulted in
higher level of competition.

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 Company Profile

History of Honda Co.

The history of Honda Motorcycle Corporation Limited (HMCL) 1946,

when Soichiro Honda, a mechanical engineer, established the ‘Honda
Technical Research Institute’ in Hamamatsu, Japan. The idea later produce
small two-wheeler motorbike engine. Honda’s first product an A-type 50cc
bicycle engine was produce in 1947.

In 1948, HMCL was incorporated with a capital of one million yen. Soon,
the company started to design and produce lightweight motorcycles.
Honda’s first motor cycle D-type two stroke 98cc, was produce in 1949. In
the early fifties the headquarter of the company was sifted from Hamamastu
to Tokyo and company got listed in the Tokyo stock exchange.

In 1959, the American Honda motor company was established in Los

Angles. The American venture started modestly with a staff of 6 & sales
figure barely touching 200 motorcycles. In 1963, American Honda
launched the ‘you meet the nicest people on a Honda’ advertising campaign
which revolutionized the U.S motorcycle industry. A few year later Honda
established plants in Germany & Belgium.

In 1972, HMCL introduce the higher price and more powerful car Honda
Accord. Bu the mid 1980s, Honda had emerged as the third largest
Japanese auto maker behind Toyota & Nissan.

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HISTORY OF HONDA IN INDIA

Kinetic Honda
Kinetic, founded by H.KFirodia in 1972 was primarily in the moped
market.
Its luna became a big success in the middle class sector in India
In 1985 Honda and Kinetic tied up to form Kinetic Honda Motors Ltd. The
company’s primary business was to manufacture scooters. The ‘ KH-100’,
the first gearless, self and auto choke scooter in India was a huge success.

Hero Honda
The other joint venture agreement between HMCL and the Hero Group
resulted in formation of Hero Honda Motors Limited (HHML) in 1984.
HMCL held a 23 per cent equity stake in the joint venture. The Indian
motorcycle market was very sluggish at that time. Many Indian consumers
were of the opinion that scooters were much safer than motorcycles.

In 1985, HHML launched the Hero Honda CD-100 motorcycles, the first
four-stroke bike in India. Its unique features such as a four-stroke engine,
fuel efficiency (approximately 80 km/l) and low emission made the model a
runaway success with Indian customers.

9
 Market Segmentation & Targeting

This section analyses needs of different target customers vis-à-vis features

offered by various Honda products. Subsequently, details and positoning of
each product is explained.

Target Needs Features Offerings

Family Comfort - Self Start
- Less Noise &
Vibration Activa
- Long Seat
- Large Storage

Low and Easy - Metal panels instead

Maintenance of plastic panels
- Convenient Lift up
Independent Cover
- Tyres with tuff-up
technology

Better Mileage - 50 kms per litre

Easy to Handle - Light- weight
gearless
- Centrally balanced
engine
Youth Style - Futuristic design
- Vibrant body colours
with attractive Dio
graffiti art
Better Mileage - 50 kms per litre

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 Comfort - Self Start
- Less Noise &
Vibration
- Long Seat
Low and Easy - Convenient lift up
Maintenance Independent Cover
- Tyres with tuff-up
technology
Easy to Handle - Light-weight
gearless
- Centrally balanced
engine

Working Elegance Safety - Revolutionary

class Strength design
- Disc brake improves Aviator
safety
- Contemporary
telescopic front
suspension
- 12-inch alloy wheels
- Body is
Combination of
metal and high
impact resistant ABS
parts
- Other standard
features
Full Size Power Mileage - 150cc
scooters efficiency - 60 kms per litre

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 Rugged - Water-proof Eterno
electrical
components and
stainless stell tuff-up
cable
- One direction gear
system
Comfort - Large storage
- Other standard
features

Products

Honda, came to the Indian shores in 2004 with the launch of the sleek
Honda Unicorn. The Honda Unicorn introduced the first puncture resistant
tubes to the Indian two-wheeler market. Honda followed up its success with

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motorbikes by groundbreaking scooters like the Honda Activa, which has
owners all over the country beaming with pride and pleasure.

i) Moto Scooter

Activa

Activa was the first scooter launched by Honda in 2001. It revitalized the
scooter market since its launch in 2001. Activa was designed keeping in
view the preferences of Indian consumers who felt that the conventional
Indian scooter was too big and difficult to handle.

Activa (100 cc)

Honda Activa is a family two-wheeler and features a higher load carrying

capacity than similar scooters. At the showroom, this scooter costs around
Rs. 50,000 with an on road.

Honda two wheelers, in order to differentiate themselves from Hero Honda

products are going high on innovative technology. Honda motorbikes and

13
Honda scooters today are sure to provide you with something different from
the average two-wheeler on the road. Honda needs to do that to compete
against its own collaboration, Hero Honda, and build its separate market
share. So right now, Honda consumers have everything going for them.

Promotion:

The print (Exhibit 7) and TV advertisements reinforced the message that

Activa is the ideal mode of communication for the family. The
advertisements also emphasized the ‘easy to handle’ features, ‘speed and
pick up’ and ‘low maintenance of Activa’.

Dio

Dio is India’s first motor scooter. Dio was meant to add passion and
excitement with its stunning looks and performance, by incorporating the
latest world trends that made it a scooter that is much ahead of its time.

Dio (100 cc)

The Honda Dio is named after Dyonisiac’ or Cupid, the Greek god of love
and son of Vensus. New bikes in this series have a showroom price ranging

14
 from around Rs.45,000 to Rs. 47,000 Inclusive of all charges like
insurance, octroi, RTO, etc.

Promotion:

 A print promotion (Exhibit 7) showed the scooter and a fashionably dressed

young man carrying expensive glasses. The promo had the caption-‘you
and Dio complete the design’
 Other advertisements emphasized style & comfort

Aviator

Honda Aviator scooter presented an amalgam of new styling, comfort and

performance. The international design and styling of Aviator made it look
sophisticated & luxurious. Its lightweight 12-inch-alloy wheels are a first
for the scooter industry in India.

Aviator (110 cc)

15
Honda Aviator is Two wheeler 4 stroke bike & and features a higher load
carrying capacity than similar scooters. Its price ranges from Rs. 51,000 to
Rs. 55,000 Inclusive of all charges like insurance, octroi, RTO, etc.

ii) Motor Cycles

Honda Unicorn

Unicorn (Alloy Wheel) (150 cc)

This bike is marked for its cutting-edge technology, adequate power, and
mono suspension at the rear. The Unicorn (Alloy Wheel) is now available
at a showroom price of around Rs. 67,000 with an on road price of around
Rs. 70,000 including supplementary charges. Currently, Delhi has the
lowest, and Bangalore the highest on-road price for Honda Unicorn (Alloy
Wheel). Honda Unicorn (Alloy wheel) bike price vary upon the two-
wheeler dealer’s location.

Honda Stunner

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This bike of Honda look give like a sport bike which provide while riding
freeness and comfort. This bike is marked for its cutting-edge technology,
adequate power, and mono suspension at the rear. The Stunner (Alloy
Wheel) is now available at a showroom price of around Rs. 58,000 with an
on road price of around Rs. 61,000 including supplementary charges.
Currently, Delhi has the lowest, and Bangalore the highest on-road price for
Honda Stunner (Alloy Wheel).

Honda Twister

17
Honda Twister is newly launch bike by Honda for giving customer new
option to select the bike with different varieties. The Honda Twister is
Advance Design Diamond, twin pipe type bike and this bike cost range
from Rs. 49,000 with an on road price of Rs. 52,000 including with
supplementary charges.

Challenges Ahead

The waiting list in scooter market has made a comeback. Scooters, which
almost disappeared, are making a comeback. The waiting period of new
Activa 100cc is three months which used to be just 10days 6 months back.
During 2006, only 12% of the 2 wheelers sold in India used to be scooters.
The percentage is expected to be 20%this year. Additionally, the scooter
market grew in double digits last fiscal, outperforming the two-wheeler
market, which grew 2.6 per cent in the same period.

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Naresh Rattan, HMSI’s divisional head (sales and marketing), said many
urban markets in India were seeing a transition from motorcycle to
scooters. “An increasing number of people are opting for scooters over
bikes because they are hassle-free and very convenient, with mileage
almost on a par with motorcycles. We do not think that a growth of 15 per
cent year-on-year is difficult to achieve,” he said.

Customer Satisfaction & Customer relationship

Customer Satisfaction

Customer satisfaction, a business term, is a measure of how products and

services supplied by a company meet or surpass customer expectation. It is
seen as a key performance indicator within business and is part of the four
of a Balanced Scorecard.

19
In a competitive marketplace where businesses compete for customers,
customer satisfaction is seen as a key differentiator and increasingly has
become a key element of business strategy.

It's a well known fact that no business can exist without customers. In the
business of Website design, it's important to work closely with your
customers to make sure the site or system you create for them is as close to
their requirements as you can manage. Because it's critical that you form a
close working relationship with your client, customer service is of vital
importance. What follows are a selection of tips that will make your clients
feel valued, wanted and loved.

1.Encourage Face-to-Face Dealings

This is the most daunting and downright scary part of interacting with a
customer. If you're not used to this sort of thing it can be a pretty nerve-
wracking experience. Rest assured, though, it does get easier over time. It's
important to meet your customers face to face at least once or even twice
during the course of a project.

2. Respond to Messages Promptly & Keep Your Clients Informed

This goes without saying really. We all know how annoying it is to wait
days for a response to an email or phone call. It might not always be
practical to deal with all customers' queries within the space of a few hours,
but at least email or call them back and let them know you've received their
message and you'll contact them about it as soon as possible.

3. Be Friendly and Approachable

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A fellow SitePointer once told me that you can hear a smile through the
phone. This is very true. It's very important to be friendly, courteous and to
make your clients feel like you're their friend and you're there to help them
out. There will be times when you want to beat your clients over the head
repeatedly with a blunt object - it happens to all of us. It's vital that you
keep a clear head, respond to your clients' wishes as best you can, and at all
times remain polite and courteous.

4. Have a Clearly-Defined Customer Service Policy

This may not be too important when you're just starting out, but a clearly
defined customer service policy is going to save you a lot of time and effort
in the long run. If a customer has a problem, what should they do? If the
first option doesn't work, then what? Should they contact different people
for billing and technical enquiries? If they're not satisfied with any aspect of
your customer service, who should they tell?

5. Attention to Detail (also known as 'The Little Niceties')

Have you ever received a Happy Birthday email or card from a company
you were a client of? Have you ever had a personalised sign-up
confirmation email for a service that you could tell was typed from scratch?
These little niceties can be time consuming and aren't always cost effective,
but remember to do them.

6. Anticipate Your Client's Needs & Go Out Of Your Way to Help Them
Out

Sometimes this is easier said than done! However, achieving this supreme
level of understanding with your clients will do wonders for your working
relationship.

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7. Honour Your Promises

It's possible this is the most important point in this article. The simple
message: when you promise something, deliver. The most common
example here is project delivery dates.

Importance of Customer Satisfaction for Honda

The importance of customer satisfaction is apparent when you realize that,

without customers, you don't have a business. A single unsatisfied customer
can send more business away from your company than 10 satisfied
customers. The more you focus on customer retention and customer
support, the more long-term business you'll get. It's worth it to focus on
customer satisfaction strategies, no matter how large or small your
company is. Understanding the needs of the customer is critical.
A business relationship, just like any other relationship, relies on both
people getting their needs met. No matter what type of business you are in,
all customers want the same thing. They want to feel welcomed and

22
appreciated by you and your staff. They don't want to get the impression
that they are just being used by you for money. Small interactions like
"Thank you" and a nice smile can go a long way toward customer
satisfaction.

Make sure your employees operate with the same principles. A big part of
customer satisfaction is reliability. If customers come to expect a certain
mode of behavior from you and your employees, you should deliver it to
them each and every time. Customers want to be able to rely on you. They
expect consistent delivery times (if applicable) and support. By training
your employees to treat all customers with the same respect, your
customers will all have the same experience with your company, which will
increase customer satisfaction.

Be honest when you don't meet expectations. Customer satisfaction is at its

most important when something goes wrong in the chain of delivery.
Whether a customer was double charged or didn't receive what she ordered,
your employees need to handle the situation with the utmost care. Your
employee should apologize and take steps to rectify the situation. The
phrase "the customer is always right" is at the core of a good customer
satisfaction strategy. It doesn't matter whether or not the customer misread
the instructions or made the mistake; your employee should take steps to
make the customer happy.

Customer satisfaction is the foundation of a good business. Satisfied

customers will make a great foundation for return business, and they may
also bring in their friends and associates. Remember that customers are the
heart of any business. Keep them satisfied, and encourage them to tell their
friends about their experiences with your business.

23
 What are the needs required to satisfy the Customer

Customer satisfaction refers to the extent to which customers are happy

with the products and services provided by a business. Customer
satisfaction levels can be measured using survey techniques and
questionnaires. Gaining high levels of customer satisfaction is very
important to a business because satisfied customers are most likely to be
loyal and to make repeated orders and to use a wide range of services
offered by a business.

24
 The need to satisfy customer for success in any commercial enterprises is
very obvious. The income of all commercial enterprises is derived from the
payments received for the products and services to its external customers.
Customers are the sole reason for the existence of commercial
establishments.

Since sales are the most important goal of any commercial enterprise, it
becomes necessary to satisfy customers. For customer satisfaction it is
necessary to establish and maintain certain important characteristics like:

a. Quality –

As far as quality is concerned Honda provides the best technology for its
excellence .In case of maintaince of quality the cost of that technology
doesn’t matters for Honda eg Old activa 125cc which gives the mileage
of45km/l and new model of activa 110cc which gives the mileage of
55km/l. The inimitable success of Honda depends upon its quality.

b. Fair prices –

Honda implements the best price mix system,it considers the market
factors{customers) while implementing the price on a particular vehicle.Its
prices are worthwhile to its technology.

c. Good customer handling skills –

Marketing positions are mainly filled up by staff that has special selling
skills, great convincing skills and promotional expertise. If you truly
believe that this is the perfect position for you and that you are desperately
fighting for the job, then always be prepared for tough marketing interview

25
 questions. This is a complex profession and smart, winning and confident
answers

d. Efficient delivery –

Honda hires the best transportation facility for its delivery of vehicle,which
helps them to allot the vehicle to the customer as per the given time.

e. Serious consideration of consumer complaints.

Satisfaction is the feeling of pleasure or disappointment attained from

comparing a products perceived performance (outcome) in relation to his or
her expectations. If the performance falls short of expectations, the
customer is dissatisfied. If the performance matches the expectations, the
customer is satisfied. If the performance exceeds expectations, the customer
is highly satisfied or delighted.

The Benefits of Customer Satisfaction

26
Customer satisfaction surveys have long been woven into corporate
organizational business practices, marketing programs and other customer-
engagement initiatives. A customer satisfaction survey enables a company
to gain great insights about customers' needs, wants and requirements, and
generates feedback (critical or praiseworthy) about the company's products,
services and customer service. The results and feedback generated from a
customer satisfaction survey attunes a company towards more focused
customer service, and develops better relationships with customers to
achieve brand success.

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1. Feedback

Customer feedback in the form of answers, comments and suggestions

about a company's products, business practices and customer service is one
of the major benefits of a customer satisfaction survey.

2. Desired Improvements

If feedback is critical or negative on any aspect, quick measures can be

taken to bring about the desired improvements or address grievances and
placate relevant customers.

3. Better Innovation

Analysis of customer feedback surveys and the information collected

becomes the basis for customer intelligence. Used strategically, such
intelligence can be used to drive innovation efforts and initiatives at the
company.

4. Greater Customization

A customer satisfaction survey also shows critical insights about different

customer segments and products so that services and marketing approaches
can be tailored accordingly.

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Brownie points for excellence through customer

satisfaction ?

To help your business obtain a reputation for providing excellent customer

service there are a number of essential trade secrets that need to be
followed. One scheme many businesses use these days is to arrange brain
storming sessions during staff meetings and training programmes to discuss
the type of service delivered by other successful companies. By discussing
examples with staff it helps your own organization to deliver quality
superior customer service. Also by recognizing the positive contribution
staff make for the business morale and team spirit is boosted. This can be
done through bonus or incentive payment schemes or introducing for
example a 'salesman of the month' award.

The following are some questions that may identify whether your business
is providing just basic or excellent examples of good customer service.

Background knowledge. Is the employee trained to know the core

business and can effectively supply the customer's with what they require?

Image. Is the employee friendly and project a good image and manner to
the customer?

Difficult customers. Does the employee deal with difficult customers with
courtesy and respect?

Helpfulness. Is the employee helpful and ensures customer requirements

are met?

Going the extra mile. Does the employee regularly exceed standards by
going the extra mile to provide outstanding customer service?

29
 Introduction of Customer Relationship Management

Customer relationship management (CRM) is a widely-implemented

strategy for managing a company’s interactions with customers, clients and
sales prospects. It involves using technology to organize, automate, and
synchronize business processes—principally sales activities, but also those
for marketing, customer service, and technical support. The overall goals
are to find, attract, and win new clients, nurture and retain those the
company already has, entice former clients back into the fold, and reduce
the costs of marketing and client service. Customer relationship
management describes a company-wide business strategy including
customer-interface departments as well as other departments.

The three phases in which CRM support the relationship between a

business and its customers are to:

 Acquire: CRM can help a business acquire new customers through contact
management, selling, and fulfillment.
 Enhance: web-enabled CRM combined with customer service tools offers
customers service from a team of sales and service specialists, which offers
customers the convenience of one-stop shopping.
 Retain: CRM software and databases enable a business to identify and
reward its loyal customers and further develop its targeted marketing and
relationship marketing initiatives.

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 Benefits of CRM

The use of a CRM system will confer several advantages to a company:

 Quality and efficiency

 Decreased costs
 Decision support
 Enterprise agility

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 Strategy

For larger-scale enterprises, a complete and detailed plan is required to

obtain the funding, resources, and company-wide support that can make the
initiative of choosing and implementing a system successfully. Benefits
must be defined, risks assessed, and cost quantified in three general areas:

 Processes: Though these systems have many technological components,

business processes lie at its core. It can be seen as a more client-centric way
of doing business, enabled by technology that consolidates and intelligently
distributes pertinent information about clients, sales, marketing
effectiveness, responsiveness, and market trends. Therefore, a company
must analyze its business workflows and processes before choosing a
technology platform; some will likely need re-engineering to better serve
the overall goal of winning and satisfying clients. Moreover, planners need
to determine the types of client information that are most relevant, and how
best to employ them.

 People: For an initiative to be effective, an organization must convince its

staff that the new technology and workflows will benefit employees as well
as clients. Senior executives need to be strong and visible advocates who
can clearly state and support the case for change. Collaboration, teamwork,
and two-way communication should be encouraged across hierarchical
boundaries, especially with respect to process improvement.

 Technology: In evaluating technology, key factors include alignment with

the company’s business process strategy and goals, including the ability to
deliver the right data to the right employees and sufficient ease of adoption
and use. Platform selection is best undertaken by a carefully chosen group
of executives who understand the business processes to be automated as
32
well as the software issues. Depending upon the size of the company and
the breadth of data, choosing an application can take anywhere from a few
weeks to a year or more.

33
 Measurement of customer satisfaction

True "customer satisfaction" is an organization's ability to attract & retain

customers and enhance the customer relationship over time. It is not simple
and the answer cannot be collapsed into a single "customer satisfaction
index." Every interaction a customer has with a company’s products &
services is a reflection on quality.

Customer satisfaction measurement (CSM) is a management information

system that continuously captures the voice of the customer through the
assessment of performance from the customer's point of view. This
information provides a platform for the strategic alignment of
organizational resources to deliver whatever is most important to
customers.

34
Customer satisfaction measurement is an evolving tool that is moving
beyond early, basic measures of satisfaction toward approaches that enable
a business to compete more effectively in its targeted market.

Simple approaches to assessing customer satisfaction fail to measure:

35
 Bibliography

http://www.XBHP.com

http://www.honda2wheelersindia.com

http://www.google.com

http://www.bikeindia.com

http://www.world.honda.com

http://www.bike4sale.com

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 TO WHOME IT MAY CONCERN

This is to certify that Mr. Karan Mahajan student of singhad

collage (Erandwane branch) from TY BBA has completed
his internship (Project work) of 50 days from KOTHARI
WHEELS authorized dealer for Honda motorcycle and
scooter India PVT. Ltd.

During his internship his work found satisfactory and we

wish him for his bright career.

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38