Building Trust: Effective Communication
Building Trust: Effective Communication
workplace and in their personal life. Leaders who know how to communicate effectively
with those around them will see better productivity and improved relationships in every
aspect of their lives.
Effective communication involves knowing how to listen attentively. It’s the ability to offer
empathy, open-mindedness, and helpful feedback based on what you hear. Also, a
friendly demeanor, confidence, and quality nonverbal communication will also help you,
as a manager, develop good relationships with the members of your team.
Let’s explore some benefits of effective communication you will see in- and outside your
office when you take the time to nurture these skills.
1. Building trust
Effective communication fosters trust with others. Your ability to listen attentively and
embrace different points of view helps others trust that you are making optimal decisions
for everyone in the group. As you serve as a role model, this trust will extend to your
team and they will feel as though they can trust their teammates to fulfill their duties and
responsibilities.
5. Increases engagement
With people feeling more confident in their work and in their understanding of what they
need to do, they become more engaged with their work as a whole. According to a recent
study exploring the psychology of employee engagement, only 15% of adult employees
are engaged with their employers. By prioritizing effective communication, you can
increase engagement, and thus boost satisfaction, among your team members.
6. Improves productivity
When team members understand their roles, the roles of others and your expectations,
they can focus more on their work and less on workplace issues. With effective
communication, conflicts are resolved quickly, employees can better manage their
workload and distractions are minimized. These benefits contribute to greater productivity
for you and your team.
Good communication skills can play an important role in nurturing positive work
experiences for your entire team. As people feel listened to and understood by you, you
naturally improve your work environment. If you want to learn more about how to improve
your leadership skills, including your communication strategies, take a look at
our Effective Communication workshop at PCC. This condensed workshop will
demonstrate the impact communication skills have on other people, at work and in life.