Topic-based (FAQ) – CHAPTER 1

Question 1 What is Personnel Administration?

It is called by different names such as Personnel Management, Manpower
Management, Labour Management, Labour Relations, Industrial Relations,
Answer Employees Relations, Human Resource Management, etc. this study of Personnel
Administration became popular from 1930s.

Question 2 What is Bureaucracy?

Bureaucracy, specific form of organization defined by complexity, division of labour,
permanence, professional management, hierarchical coordination and control, strict
Answer
chain of command, and legal authority.

Question 3 Explain Weber; a model of Bureaucracy.

Max Weber, a German scientist, defines bureaucracy as a highly structured,
formalized, and also an impersonal organization.
• In his 1922 masterpiece, Economy and  Society,  Weber described many ideal
types of public administration and governance.
Answer • His critical study of the bureaucratization of society was one of the most
enduring parts of this work.
• It was Weber who began the study of bureaucracy and whose works led to
the popularization of this term.

Question 4 What are the Major principles of Max Weber’s bureaucratic ?

Major principles of Max Weber’s bureaucratic form-

• A formal hierarchical structure
• Rules-based Management
• Functional Specialty organization
Answer
• Up-focused or In-focused Mission
• Impersonal
• Employment-based on Technical Qualifications

Question 5 Explain two Merits of Bureaucracy.

• Workers become experts because of the division of labor and duties, and
their performance is improved considerably, which becomes helpful for the
bureaucratic organization to provide an improved output.
Answer
• A greater amount of consistency is seen in the employees of a bureaucratic
organization because of the rules and procedures which are pre-decided for
every work.
Topic-based (FAQ) – CHAPTER 2

Question 1 What is recruitment?

Recruitment refers to the process of identifying, attracting, interviewing, selecting,
hiring and on-boarding employees. In other words, it involves everything from the
Answer
identification of a staffing need to filling it.

Question 2 Explain the importance of recruitment.

• When the right people are selected, the employee will produce productive
results and stay with the organisation longer hence having a low employee
turnover.
• If selection is not carefully done, the employee may make mistake which
Answer
leads to a financial loss.
• It also wastes the time of human resource managers to go through the
recruitment and selection process again.

Question 3 What is contingency recruiting?

Contingency Recruiting: like retained recruiting, contingency recruiting requires an
outside firm. Unlike retained recruiting, there is no upfront fee with contingency.
Answer
Instead, the recruitment company receives payment only when the clients they
represent are hired by an organization
Question 4 Explain promotion.
Promotions refer to shifting of persons to positions carrying better prestige, higher
responsibilities and more pay. The higher positions falling vacant may be filled up
Answer from within the organisation. A promotion does not increase the number of persons
in the organisation.

Question 5 What is seniority?

Seniority is a privileged rank based on your continuous employment with a
company. In a seniority-based system, people who stay at the same company for
long periods of time are rewarded for their loyalty. You can distinguish seniority
Answer
from merit-based advancement because seniority is based only on a person's
employment duration without considering other factors, such as accomplishments.
Topic-based (FAQ) – CHAPTER 3

Question 1 What is position classification?

A position connotes a set of duties or responsibilities assigned to the employee. The

Answer position at a given time may be occupied or vacant and immaterial for purpose of
classification.

Question 2 What are the advantages of rank classification?

Advantages:
• Flexible, so personnel can be transferred across departments.
• More emphasis on generalists
Answer • Faster to classify.
• Promotes loyalty to service and not a department.
• Attracts competent people.

Question 3 What is conduct rules?

Conduct rules state the principles that the government expects from its employees.
Answer It applies to both his personal life and official life. If such rules are violated then he
may face warning, departmental actions and disciplinary proceedings

Question 4 What is Disciplinary actions?

According to Dr. Spriegel, "Disciplint is the force that prompts an individual or a to
observe the rules, regulations and procedures which are deemed to be necessary to
the attainment of an objective, it is force or fear of force which restrains an
Answer individual or a group from doing things which are deemed to be destructive of group
objectives. It is also the exercise of restraint or the-enforcement of penalties for the
violation of group regulations."

Question 5 What are the salary benefits?

There are various methods of fixing up salaries of the public servants, each country
follows a different method of pay fixation. It is determined by her past traditions,
administrative patterns, nature of her constitution and character of the people.
Answer Salaries are fixed by statute of the legislature. This system prevails in countries
having immature personnel systems, such as Middle Eastern countries, and in local
bodies and small cantons.
Topic-based (FAQ) – CHAPTER 4

Question 1 What is employee right?

Employment law covers all rights and obligations within the employer-employee
relationship, including not only current employees but also former employees and
Answer job applicants. Many of the legal disputes involving businesses are related to
employee rights and regulations.

Question 2 What is Right to Association?

Freedom of association is the right of workers and employers to freely form and join
Workers Organisations such as trade unions, worker associations and worker
councils or committees for the promotion and defence of occupational interests.
Answer
The right to freedom of association is proclaimed in the Universal Declaration of
Human Rights.

Question 3 What is right strike?

The right to strike is a statutory right in India guaranteed under Section 22(1)(a) of
the Industrial Disputes Act, 1957. The section provides that in case of breach of
Answer contract in public utility service, the workers can go for the strike with a prior notice
to be given to the employer within 6 weeks of such strike.

Question 4 What is negotiation?

Negotiation is a method by which people settle differences. It is a process by which

compromise or agreement is reached while avoiding argument and dispute.
Answer
In any disagreement, individuals understandably aim to achieve the best possible
outcome for their position (or perhaps an organisation they represent).
Question 5 What is Integrity in Public Services?
Integrity of the public sector - or public integrity - refers to the use of powers and
resources entrusted to the public sector effectively, honestly and for public
purposes. Additional related ethical standards that the public sector is expected to
Answer
uphold include transparency, accountability, efficiency and competence. Integrity is
a personal choice, an uncompromising and consistent commitment to honour moral,
ethical, spiritual and artistic values and principles.
Topic-based (FAQ) – CHAPTER 5

Question 1 What is integrity?

The dictionary defines integrity as 'soundness of moral principles; the character of I
uncorrupted virtues; uprightness; honesty; sincerity, Integrity is, indeed, the most
essential attribute of a welfare state. The first five year plan rightly emphasised;
Answer
"Integrity in public affairs and administration is essential and there must, therefore, I
be an insistence on it in every branch by public activity.

Question 2 What is corruption?

In general terms, corruption may be defined as the deliberate and
intentional/exploitation of one's position, status or ,resources directly or indirectly,
for personal aggrandisement whether it be in terms of material gain or
Answer
enhancement of power, prestige or influence beyond what is legitimate or
sanctioned by commonly accepted norms to the detriment of the interests of other
persons or the community as a whole.
Question 3 Explain legal framework available.
ii) Civil Servants Conduct Rules Different categories of government. servants are
governed by separate but substantially similar, sets of conduct rules. The following
sets of rules are in force:
I) All India Services (Conduct) Rules, 1954
2) Central Civil Services (Conduct) Rules, 1955 3) Railway Services (Conduct) Rules,
Answer
1956 The Government has also made rules or issued instructions from time to time
in dealing with particular situations regarding public servants.
iii) Santhanam Committee on Prevention of Corruption The Santhanam Committee,
which was appointed in June- .

Question 4 What is CVC?

The Central Vigilance Commission has jurisdiction and powers in respect of matters
to which the executive powers of the Central Government extend. Its jurisdiction
thus, extends to all employees of the Central Government and the employees in
Answer
public undertakings, corporate bodies and other organisations dealing with any
matter falling within the executive powers of the Central Government.

Question 5 Explain two functions of CVC.

Answer It undertakes an inquiry into transaction in which a public servant is suspected or
alleged to have acted for an improper purpose or in a corrupt manner.
2) It causes an inquiry or investigation to be made into any complaint that a public
servant had exercised or refrained from exercising his/ her powers for improper or
corrupted purposes, and any complaints of corruption, misconduct, lack of integrity
of other kinds of malpractices or misdemeanour on the part of a public servant.