UNIT 1 KAS 204

MCQ Type Questions

1) A ________ communication establishes and builds lasting relationships between people.

(A) One way (B) Two way
(C) Three way (D) All of the above
Ans: B
2) What is (are) the principle(s) of Effective communication?
(A) Clarity of objective (B) Selection of media
(C) Feedback (D) All of the above
Ans:D
3) Goals give us a sense of:-
(A) Purpose (B) Tangible target
(C) Both (A) and (B) (D) None of the above
Ans: C
4) As per Newman and Summer Communication is the Exchange of:-
(A) Facts, Opinion, Emotions (B) Facts, Words, Emotions
(C) Facts, Opinion, Letters (D) Facts, Words, Letters
Ans: A
5) Communication is the task of imparting ________
a. A.Training b. B.Information
C.Knowledge c. D. Message
Ans: B

6) Match the following

A. Pressures 1. Visualize future

B. Keen foresight 2. Limited vision

C. Vision 3. Positive growth

D. Positive changes 4. Power of imagination

a. a. A-2, B-4, C-1, D-3 b. b. A-4, B-2, C-1, D-3
c. c. A-2, B-4, C-3, D-1 d. d. A-2, B-1, C-4, D-3
Ans: A

7) The following is (are) the most effective ways of communication.

a. A. Verbal b. B.Non verbal
c. C. Written d. D. All of the above
Ans: c

8) Which of these elements7 is not involved in the process of communication?

1
Dr Garima Williams garima@psit.ac.in
a) Pipe b) Sender c) Message d) Channel

Ans: a
Explanation: There are four main elements in the process of communication. They are: sender,
message , channel, receiver.

9) A sender is the person who tr Ansmits a message.

a) True b) False
Answer: a
Explanation: The statement is true. A sender is the person who tr Ansmits a message. A
message could be verbal or non- verbal as appearance, body language, etc..

10) Which of these is the third element of communication?

a) Sender b) Channel c) Message d) Receiver

Answer: b
Explanation: Channel is the third element in the process of communication. A message may be
sent via an electronic word processing system or through the printed work or other media.
11) For effective communication, which of these commandments should one not follow?

a) Objective of communication b) Inadequate medium c) Clarity d) Adequate medium

Answer: b
Explanation: In order to ensure effective communication, one must take care of the ten
commandments. They are: objective of communication, clarity in the use of language, adequate
medium, etc.

12) To make our communication effective, we should follow _____ C’s and _____ S’s.

a) seven, four b) seven, three c) six, four d) six, three

Answer: a
Explanation: The correct statement is: To make our communication effective, we should follow
seven C’s and four S’s.

13) Which of these does not come under the four S’s?

a) Simplicity b) Strength c) Sincerity d) Shock

Answer: d
Explanation: To make our communication effective, we should follow seven C’s and four S ’s.
The four S’s are: Shortness, simplicity, strength and sincerity.

14) Which of these factors is not required for communication growth?

2
Dr Garima Williams garima@psit.ac.in
a) Growth in size of organizations b) Negative atmosphere
c) Globalisation d) Public relations
Answer: b
Explanation: Communication growth requires eight factors. They are: growth in size of
organisations, globalization, growth of trade unions, public relations, and so on. A negative
atmosphere isn’t conducive to communication growth.
15) Technical writing is same as general writing.

a) True b) False
Answer: b
Explanation: The statement is false. Technical writing is different from general writing. It deals
with pure or applied sciences. It is not the same as general writing, which involves putting down
one’s thoughts and opinions on any relevant topic in the form of meaningful, coherent writing.
16) Technical writing demands ______ use of language.

a) figurative b) poetic c) factual d) dramatic

Answer: c
Explanation: Technical writing needs accuracy of expression and a restraint in style. It demands
factual use of language. It does not care for figurative or poetic impressions.
17) Which of these must be avoided in technical writing?

a) Facts b) Grammar
c) Punctuation d) Personal feelings
Answer: d
Explanation: Technical writing must be as objective as possible. There is no place for personal
feelings in technical writing.
18) Which of these words is used in technical writing?

a) Apex b) Top c) Slanting d) Bottom

Answer: a
Explanation: Technical writing uses many special words. Thus a science book may use the
word apex instead of top, base instead of bottom, etc..
19) Familiar words must be used in technical writing.

a) True b) False
Answer: a
Explanation: The statement is true. We should use the familiar words instead of the abstract
word in technical writing. In technical writing, the facts conveyed take priority over the level of
vocabulary used. For instance, it is better to use to get instead of to acquire.

20) Which of these must be avoided in an instruction?

a) Ambiguity b) Less words

3
Dr Garima Williams garima@psit.ac.in
c) Precision d) Clarity

Answer: a
Explanation: An instruction must state facts precisely and in as few words as is possible. It must
be free from ambiguity and it must be imperative.
21) A technical instruction must begin with _______

a) an introduction b) a figure c) a drawing d) a warning

Answer: a
Explanation: The correct statement is: A technical instruction must begin with an introduction
which must tell the reader about the process and what needs to be done.
22) Which of these can be used for better understanding of an instruction?

a) Longer sentences b) Figures c) Ambiguity d) Complex words

Answer: b
Explanation: A technical instruction must be free from ambiguity and it must be imperative.
Figures, drawings and photographs may be used to achieve better understanding.
23) Which of these is not a commandment of effective communication?

a) Clarity in language b) Listen poorly

c) Home communication skills d) Adequate medium
Answer: b
Explanation: In order to ensure an effective communication one must take care of ten
commandments: Clarity in language, home communication skills, listen attentively, etc..
24) _______ communication flows from a superior to a subordinate.

a) Upward b) Downward c) Diagonal d) Lateral

Answer: b
Explanation: The correct statement is: Downward communication flows from a superior to a
subordinate. Orders, instructions, job-sheets, etc. fall under downward communication.

25) Which of these is not a limitation of downward communication?

a) Under b) Over c) Car communication d) Distortion

communication communication
Answer: c
Explanation: Downward communication has five major limitations. They are: under and over
communication, delay, loss of information, distortion and built-in resistance.

26) Which of these moves towards the grass root level?

a) Downward b) Diagonal c) Upward d) Lateral

4
Dr Garima Williams garima@psit.ac.in
 communication communication communication communication
Ans: c
Explanation: Upward communication moves from the grass root level to the higher levels in an
organization. Its main objectives are: providing feedback, constructive suggestions, etc.

27) Which of these is not a method for upward communication?

a) Open-door policy b) Complaints c) Suggestion boxes d) Scolding

Answer: d
Explanation: There are six methods for upward communication. They are: open-door policy,
complaints and suggestions boxes, social gatherings, direct correspondence, reports and
counseling.

28) Which of these is the most frequently used channel of communication?

a) Horizontal b) Diagonal c) Upward d)Downward

communication communication communication communication
Answer: a
Explanation: Horizontal communication is the most frequently used channel of communication.
It is a communication amongst departments or people of the same level.

29) Listening means to respond to advise or request.

a) True b) False
Ans: a
Explanation: The statement is true. Listening me Ans to give one’s attention to what others say.
It also me Ans to respond to advice or request.

30) Which of these is the first step in the listening process?

a) Stop talking b) Receiving c) Interpreting d) Responding

Answer: a
Explanation: Being a good speaker isn’t everything. Being a good listener is also important. For
that, one has to know when to stop talking. Not only is it respectful towards the speaker, it also
enables the listener to gather more from the speech. One must keep quiet when speaker has
begun his speech.

31) Which of these is the third step in the listening process?

a) Stop talking b) Interpreting c) Responding d) Receiving

Ans: b
Explanation: Interpreting is the third step in the listening process. After listening to the talk
seriously and noting important points, interpret the contents of the speech.

5
Dr Garima Williams garima@psit.ac.in
32) _______ is the last step of the listening process.

a) Receiving b) Interpreting c) Responding d) Stop talking

Answer: c
Explanation: The correct statement is: Responding is the last step of the listening process. One
way to respond is to ask questions to the speaker.

33) Hearing me Ans perceiving with ears.

a) True b) False
Ans: a
Explanation: The statement is true. Hearing me Ans perceiving with ears. It is the effort to
decipher the phonetic sound from the speaker. It is a physical act.

34) Which of these is not a type of listening?

a) Appreciative listening b) Superficial listening c) Focused listening
d) Musical listening
Answer: d
Explanation: Listening can be of six types. They are: superficial listening, appreciative listening,
focused listening, evaluative listening, attentive listening and empathetic listening.

35) In which of these types of listening, does the listener feel grateful?

a) Superficial listening b) Attentive listening c) Appreciative d) Evaluative listening

listening
Answer: c
Explanation: When the listener expresses gratitude or pleasure for the speech, it is called
appreciative listening. Listeners applaud the speaker.

36) Which of these types of listening is followed by skilled listeners?

a) Focused listening b)Evaluative listening c)Attentive listening d)Empathetic

listening
Answer: b
Explanation: In evaluative listening, the listener evaluates the contents in terms of accuracy,
objectivity and adequacy of the message.

37) In which of these, the listener puts himself/herself in place of the speaker?

a) Focused listening b) Evaluative listening c) Attentive listening d) Empathetic

listening

6
Dr Garima Williams garima@psit.ac.in
Answer: d
Explanation: Empathise me Ans to understand and share the feelings of another. During
empathetic listening the listener puts himself in the position of the speaker.

38) Which of these has maximum reach?

a) Writing b)Listening c) Speaking d) Talking

Answer: a
Explanation: Writing has enormous reach. It has an inviolable quality about it, since what has
been written cannot be altered.

39) Finding a job advert in the Local Newspaper:

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: B

40) Reading a leaflet handed to you in the street

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: A

41)A telephone number in your address book

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: B

42) Learning a subject for an exam

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: D

43) Finding out if a job advert is relevant to you

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: B

44) Researching a topic for your Childcare assignments

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: D

45) ‘Proof-Reading your work’ is an example of:

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: D

46) ‘Finding the location of a nursery in a job advert’ is an example of:

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: B

7
Dr Garima Williams garima@psit.ac.in
47) ‘When you want to find out the purpose of a text (e.g. informative, pursuasive,
instructional)’
a) Skimming b) Scanning c) Assimilation d) Churning
Ans A

48) ‘Reading a recipe before cooking’ is an example of:

a) Skimming b) Scanning c) Assimilation d) Churning
Ans: D

49) In contrast to deductive writing, inductive writing

a. involves conclusions that are more or less b. is less descriptive of human thought
probable. processes.
c. moves from general principles to particular d. should be avoided in science whenever
conclusions. possible.
Ans: A

50) Suppose you write as follows: If I spend 15 hours per week studying research methods, I will
earn an A in the course. I will study research methods at least 15 hours per week. Therefore, I
will earn an A in the course. What type(s) of Writing is this?
a. inductive Writing b. deductive Writing
c. neither inductive nor deductive Writing d. both inductive and deductive Writing
Ans: B

51) Which of the following sequences best describes the deductive logic of inquiry?
a. theory → data → hypothesis b. data → theory → hypothesis
c. data → empirical pattern → theory d. theory → hypothesis → data
Ans: d

52) A researcher observes that more acts of vandalism are committed by same-gender gangs
than by mixed-gender gangs. She theorizes that competition for recognition among equal-
status peers increases the tendency to commit publicly deviant acts. What type(s) of writing is
this?
a. inductive writing b. deductive writing
c. neither inductive writing nor deductive d. both inductive writing and deductive writing
writing
Ans: A

53) According to Spearman, the capacity for activities like reading a novel, speaking fluently,
planning the train route from a map etc. involve:
a. The manifestation of general intelligence in b. The manifestation of specific intelligence in
greater degree greater degree
c. Abstract level of intelligence d. Primary mental ability
Ans: a

8
Dr Garima Williams garima@psit.ac.in
54) When we make use of many experiences and examples for arriving at a generalized prin-
ciple or conclusion, it is known as:
(a) Deductive Writing (b) Divergent Thinking
(c) Convergent Thinking (d) Inductive Writing
Ans: D

55) When we just start completely agreeing with some deduced results or principles and try to
apply to particular cases, it is known as:
(a) Deductive Writing (b) Inductive Writing
(c) Divergent Thinking (d) Convergent Thinking
Ans: A

56) The last stage of Creative Thinking is:

(a) Verification (b) Evaluation
(c) Incubation (d) Preparation
Ans: A

9
Dr Garima Williams garima@psit.ac.in