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ITINERARY (Cont...)

Arunk segments (AIR 12) - 0A

Re-ordering Segm. (AIR 16) - /3S6 - Insert segment 6 after segment 3


/3S6-8 - Insert segment 6 u7i 8 after segment 3

Change Air Segment timings - @1/21000800/1 - Arriving next day (-1 arriving previous day)
(AIR 17)
Change Segment class - @3/M
- @2-4/Q
Change segm. 2 to HK - @2HK
Chge all action codes To HK - @ALL
Remove Segment - @3XK (No outgoing message)

Change Flight number - @3/PY971

Rebook on another date - @2/12NOV


- @1/120CT/M
Increase/Decrease Sale - @3-4/2

OTHER BOOKING FILE ELEMENTS


Review Booking file (BF8) - RB.09NOV (Can be used to place BF in Q after last dept. date)

Delete Review Booking file - RB.@

Display Booking File - *RB

NOTEPADS (BF16) - NP.TEXT

Change Notepads - NP.1@NEWTEXT

Delete Notepads - NP.@

Insert after NP nr2 - NP./2TEXT

MILEAGE MEMBERSHIP FIELD (BF15)


To enter FQTV - M.P1/KL1234567
Different Airlines - M.P2/KL1234567-AA765453432

The mileage membership field is passenger related and cannot be changed. It must be deleted and a new item
entered. - M.P1@
- M.KL@
- M.P1*DL/P2*AA@

Display MM data - *MM

-3-

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VENDOR REMARKS - V.ABA*PLS ADV COST OF KENNEL


(BF24)
Delete vendor remark - V.l@

Display Vendor remark - *VR

SPECIAL SERVICE REQUIREMENT - SSR (BF17-22)


- SI.WCHR
- SI.P1/VGML
- SI.S3/UMNR*UM07 FEMALE CALLNAME ANGELA
- SI.P2/CHLD*18MAR00
- SI.P1S2/SPML*NO EGGS
| - SI.P3/INFT*14

Delete SSR - SI.WCHR@

Update SSR - SI.VGML@HK

APIS entry - SI.P1S1/DOCS*P/GB/S12345678/LON/12JUL66/M/23OCT09/SMITH /JOHN/RICHARD


PSGR 1 HAS BRITISH PASSPORT S12345678, ISSD IN GB. DOB 12JUL66 - MALE
PP EXPIRE 23OCT09 FOR JOHN RICHARD SMITH

OTHER SERVICE INFORMATION - OSI (BF23)


- SI.YY* VIP DEPAULO/KEVINMSTR UN EMBASSADOR
- SI.LI*TKNM 9856531980123

Note: Check GC*200/5 for a description of airlines using SI.TKNM entries.


Check GC*13/28 for BSP Eastern Caribbean Airline Participants.

Change OSI - SI.2@YY*NEW TEXT

Display all OSI's - *SO


Display all SSR's - *SI

GROUP BOOKING - N10Y1

Group Name (BF2) - N.G/10JONESPARTY


Change group name - N.G/@ 10ANDREWPARTY
Delete group name - N.G/@

Display Names in Groups - *N

Retrieve Group BF - *-G/GroupName

-4-

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DIVIDING (BF25) - Step1 - DP1.3-5


Step2 - R.PSGR
Step3 - F - To File
Step4 - R.PSGR
Step5 - E - Eot

Dividing group names - DP1 (Same as normal BF)


Dividing Nonames (NTBA) - DG/10 (follow Step2 u/i 5)
Dividing NTBA + Names - DG/5.P2-5.7

Note: Name changes in groups only possible by Helpdesk !!

MISCELLANEOUS Booking File

End of Transaction - E or ER

Ignore Transaction - I or IR

Retrieve Booking File - *H274Z2 - By BF number


- *-VLAUN/JMR - By Name
- *H - Displ. History

Repeat Booking file - REALLSALL - Full copy of BF


- REALL - Only Psgr Data
- RESALL - Only Itinerary Date
- RES2.4 - Partial Itinerary

SEATMAPS (AIR20.22)

Display seatmap Avail. - SA*S1 - (Created BF)


Seat Reservation - S.S1/58A

Redisplay seatmap - SA*

Review Seatmap Codes - SC*

Seatmap seats-decoding - H/ASCH

CLAIM PNR (BF46)


To Claim PNR - Step1 - Call KLM. KLM has to prepare BF with entry:
ES/P71WL-B
Step2 - C/KL*23F4R5 - Agent retrieve BF
Step3 - C/KL/OK - Agent Claims BF
(For AA only step 2 + 3 is enough)

-5-

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PRINTING (BF45) / FALLBACK AND RECOVERY (DOCS27-29)

Count images in printer buffer- HQCEDA812 (EDA812 = GTID PRINTER)

Restart printer - HQS EDA9C3

Hostprinting - P-*R
- P-*ALL

Local Printing - CTRB+B (One window)


- CTRL+X (All Windows)

IT-PACKAGE

0HTL BW NN1 BGI IN12NOV-OUT15NOV DBLB PARK PLAZA IT7BWBGI423 MPDN01195005123456

0CCR AL NN1 MIA 12NOV-15NOV ECAR / ARR-2P / DT-2P / IT 99999 / RC-PZ

0CCR ZI NN1 MIA 12NOV-15NOV EDAR / ARR-2P / DT-2P / RC-FX/CD-0123456/BS-99999999

Note: Even if CAR not anymore required BEFORE EOT, still "ER" and then cancel CAR. This to record
cancellation in history of BF

ROOMMASTER (HOT1-4.12-13)

Hotel Availability without BF- Step1 - HOA220CT-5NT MIA 2 (No Space !!)

During BF creation - /1+HOA-3NT2/V-65/L-C

Step2 - HOC1

Step3 - HOV3

Step4 - N1INSIDE1/G-AX3726436628731EXP0706

Request fill-in format for basic avail. - HOA


Redisplay fill-in format - HO*R

Encode Hotel Chain Hyatt - GC*11/HTL/HYATT


Decode Hotel Chain Hyatt - GC*11/HTL/HY

-6-

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Codes in Filed Fares : G= Guarantee


C= Computer generated
M = Manual Fare
B = Manual Built Fare
X = Expired Fare
I = Illegal Fare
R= Restored Fare
N= Non guaranteed Fare
P= Private fare

EXCHANGE TICKET EVEN AMOUNT

Passenger Return on the same Day:


1. Void Ticket TRV/11944400064201
2. *FF
3. FF1@R
4. Issue NEW Ticket

Passenger doesn't return on the same day and makes a modification:


1. FQCLI
2. *FB1
3. FBUTAX1/+TAX2/+TTL/ (Because psgr paid tax on previous TKT already)
4. FBFALL
5. R.PSGR+ER
6. ER
7. TMU1F EX (Note: be sure "Insert Mode" is switched off)
or
TKPF EX
8. Enter Old ticket info (if check digit not known, use "P")
9. TAB to coupons and enter amount of coupons you are taking in (e.g 2)
10. TAB to Coupons for TKT1: 12 (Coupon 1 +2)
11. TAB to PD taxes and enter: "10.00" TAB "XA" (if more, continue to fill in all paid taxes)
12. TAB to TTL Value: enter value of TKT TTL excl. TAX
13. TAB to orig FOP: S (for cash)
14. TAB to ORG/DES : PBM/PBM (This is an example of TKT started in PBM and ending in PBM)
15. TAB to CTY : PBM (This is an example of a TKT bought in PBM)
16. Tab to DATE: fill in date of issue original tkt
17. TAB to IATA code: Fill in IATA nbr on the TKT taken in
18. TAB to the last TAB position and ENTER
19. R.Psgr + ER
20. TKP (To produce the new ticket)

Note: If Exchange has been stored (TMU1FEX..), you can redisplay and modify at later stage. Entry to redisplay
exchange information *Exf/p (f=Filed fare # / p=pax ID #)
e.g. *EX1/1

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EXCHANGE WITH ADDITIONAL COLLECTION

Case : Psgr arriving ex PBM with YPEX 14 (Usd 150 eqv ANG270,00) and wants to upgrade to year
fare (Usd210 eqv. ANG378.00)

1. FBCCPY (Note: You must Fare build, because if you Fare Quote, you will get a Retour Fare)
2. FBUFARE/USD210.00+EQ/ANG378.00+TTL/+TAX1/22.50SR+FC/PBM PY CUR 105.00 PY
PBM 105.00 NUC210.00 + ROE/1.00 + BG/20K + NVA/25JUL + FB/Y
3. FBF
4. R.PSGR+ER
5. TMU1FEX OR TKPFEX
6. Fill in exchange mask -> Old Tktnr, CPNI.Coupon for TKT:2, ttl value ANG270.00 (Old tkt value),0rig
FOP:S, ORG/DES=PBM/PBM, City: PBM, Date of Orig issue: e.g. 20JUL03. IATAnr: In old TKT
(ENTER)
7. Response: Total Additional Collection Form of Payment Mask. Enter "S" for Cash

Note 1: If multiple FOP: S$58.00 (TAB)


CK$50.00 (Enter)

Note 2: To redisplay multiple receipt fill-in form *MR


To redisplay after storage *MR1/1 (1= filed fare / 1 = pax nr 1)

MISCELLANEOUS TICKETING ENTRIES:

TMU1F@ - Delete/Change form of payment from filed fare


TMU1C@ - Delete/Change carrier plate

-15-
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Electronic Ticketing (HELP ETKT)

CGET - Display Electronic Ticket Airlines


HMET - Display ET support document print table
HMTQ/D - Display Ticket quota

DT/IAT/DISKL - Display Interline table by validating carrier

TKP - When carrier default set to Electronic Ticket


TKPET - When carrier default set to Paper Ticket

*HTE - Display ET from retrieved BF


*TE2 - Retrieve from similar name list
*TEH - Electronic Ticket history
*TE/00112341234120 - Retrieve by ET number

Note: Canceling a booking file will not automatically cancel an electronic ticket. You must either VOID,
EXCHANGE or REFUND an Electronic Ticket.

TRV/01612345678904 - VOID ELECTRONIC TICKET

TKPFEX0161234567890/ET - EXCHANGE ELECTRONIC TICKET

TRNE12512345678904/14APR - REFUND ELECTRONIC TICKET

TSD00712345678904 - REPRINT SUPPORT DOCUMENTS

TRNC99912345678906 - CANCEL REFUND OF ELECTRONIC TICKET


(SEE ASKTRAVELPORT ANSWER 8430 FOR AIRLINE TICK
NOT ALL AIRLINES SUPPORT THIS FUNCTIONALITY.).

TKP1P1/FEX99912345678906/Z0 - EXCHANGE FOR FILED FARE-1 / PSGR-1

TKRETS1/TN1231234123412/C1 - REVALIDATION S1=segment one TN=ticket number


C1=coupon one

Miscellaneous
CGCTD - Commission Galileo Carrier Table Display
CGCTD/Cxx - Commission for Carrier specific

Note: The commission information is only available to those carriers that loads them at IATA

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Fare Quote Status Codes

A Guaranteed Airline Private Fare

B Built fare, input manually by an agent - not guaranteed

C System (C omputer)-generated fare

When a fare is quoted which applies the restriction TICKETING MUST


BE COMPLETED WITHIN X DAYS/HOURS AFTER RESERVATION
MADE, the status code c is output. It is the responsibility of the issuing
agent to ensure that the advance purchase, reservations and ticketing
restrictions are met

In addition, status code c is output, if a Booking File contains an open


segment with no specified carrier

G G uaranteed

I I nvalid fare (as a result of an itinerary change)

M M anual fare - not guaranteed. System-generated fares which are not


guaranteed either because of the use of Fare Amendment inputs, or
Fare Quote Qualifiers
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N N on-guaranteed fare (when quoted outside IATA Europe and not
scribd.com/scribd ticketed in the same transaction)
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facebook.com/scribd

About P P rivate fare - not guaranteed


Press
Blog
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Web Stuff R Fare r estored by agent for re-ticketing - not guaranteed
Scribd Store
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FAQ
V
Developers / API Fare quoted by an intuitiv e product user. Not guaranteed and must
Jobs be re-quoted prior to ticketing
Terms
Copyright
Privacy
X
Copyright © 2011 Scribd Ex pired fare (guaranteed
Inc. fares expire at midnight local time on the last
Language: day of the guarantee)
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