Customer Satisfaction On Sharekhan
Customer Satisfaction On Sharekhan
Customer Satisfaction On Sharekhan
ON
BY
09BSHYD1095
SHAREKHAN LIMITED
A REPORT
ON
By
09BSHYD1095
Of
The requirements of
MBA Program of
IBS Hyderabad
Distribution List:
• The primary motive of the project is to study the satisfaction of customers towards
share khan in terms of opening a d-mat account, customer services provided to them,
online trading, brokerage commission and others.
• The study has helped to determine the overall satisfaction level of customers towards
share khan and also in identifying areas to improve upon in customer satisfaction.
• The second part of the study was to find the perception and attitude of customers
towards share khan where it is compared with other organization.
• The project also includes suggestions and recommendations to share khan according to
the observations which will help in achieving better results for the company in the
future.
METHODOLOGY
Sharekhan has given me lot of scope for learning, during my course of work I was able to
understand the nuances of Sales and Marketing and a better understanding of the need of
a Customer, the art of keeping a Customer Satisfied.
I thank all the employees of Sharekhan Limited, Chennai for their continuing support and
for providing me information whenever needed during the course of the project
3. RESEARCH METHODOLOGY 19
3.1. RESEARCH DESIGN
3.2. SAMPLING DESIGN
3.3. STATISTICAL TOOLS USED
5 SCOPE OF STUDY 25
6 LIMITATIONS 27
8 FINDINGS 62
9 SUGGESTIONS 64
10 MY EXPERIENCES 66
11 CONCLUSION 73
12 BIBLIOGRAPHY 75
13 ANNEXURE 77
LIST OF TABLES
TABLE PAGE
TITLE
NO NO
AGE LIMIT OF RESPONDENTS
1 30
GENDER
2 32
OCCUPATION OF THE RESPONDENTS
3 34
ANNUAL INCOME LEVEL OF RESPONDENTS
4 36
USAGE OF SHAREKHAN
5 38
SOURCE OF INFLUENCE
6 40
FEATURES OF SAHAREKHAN
9 46
BASIS OF TRADING
10 48
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LIST OF CHARTS
CHART PAGE
TITLE
NO NO
AGE LIMIT OF RESPONDENTS
1 31
GENDER
2 33
OCCUPATION OF THE RESPONDENTS
3 35
ANNUAL INCOME LEVEL OF RESPONDENTS
4 37
USAGE OF SHAREKHAN
5 39
SOURCE OF INFLUENCE
6 41
FEATURES OF SAHAREKHAN
9 47
BASIS OF TRADING
10 49
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CHAPTER 1
INTRODUCTION
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INDUSTRY PROFILE
4|Page
1.1 INDUSTRY PROFILE
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DEPOSITORY PARTICIPANT
SEBI (D&P) Regulations, 1996 prescribe a minimum net worth of Rs. 50 lakh for
stockbrokers, R&T agents and non-banking finance companies (NBFC), for granting
them a certificate of registration to act as DPs. If a stockbroker seeks to act as a DP in
more than one depository, he should comply with the specified net worth criterion
separately for each such depository. No minimum net worth criterion has been prescribed
for other categories of DPs. However, depositories can fix a higher net worth criterion for
their DPs. NSDL requires a minimum net worth of Rs. 100 lakh to be eligible to become
a DP as against Rs. 50 lakh prescribed by SEBI (D&P) Regulations.
ACTING AS A PRINCIPAL
6|Page
STOCK BROKER
`Investor requires a Stock Broker to buy and sell shares in stock exchanges (BSE,
NSE etc.). Stock Broker is registered member of stock exchange. A stock broker can
register to one or more stock exchanges.
Only stock brokers can directly buy and sell shares in Stock Market. An investor must
contact a stock broker to trade stocks. Broker charge commissions (brokerages) for their
service. Brokerage is usually a percent of total amount of trade and varies from broker to
broker.
A stock broker is a person or a firm that trades on its client’s behalf, the customer tell
the broker what they want to invest in and they will issue the buy or sell order. Some
stock brokers also give out financial advice.
It wasn’t too long ago and investing was very expensive because the customer had to go
through a full service broker which would give them advice on what to do and would
charge them a hefty fee for it. Now there are a plethora of discount stock brokers.
7|Page
VARIOUS STOCK BROKING COMPANIES IN INDIA
ICICIDirect
ShareKhan
Indiabulls
5Paisa
Motilal Oswal Securities
HDFC Securities
Reliance Money
IDBIPaisaBuilder
Religare
Geojit
8|Page
COMPANY PROFILE
9|Page
1.2 COMPANY PROFILE
SHAREKHAN LTD
Sharekhan is leading India-based financial services group, part of Citi Financial Ltd that
offers Institutional Equities and Investment Banking services. Sharekhan deals online
trading with products like equities, derivatives, mutual funds and portfolio management.
Sharekhan’s online trading and investment site www.sharekhan.com was launched in
2000. Sharekhan’s ground network includes over Sharekhan has over 679 branches in
234 cities and about six lakh trading members. Sharekhan has won the prestigious
Consumer Vote Awards 2005 for the Most Preferred Stock Broking Brand in India, in the
Investment Advisors category.
Name of the company was changed from SSKI Investor Services Private Limited to
Sharekhan Private Limited on 4th October 2005.
Sharekhan has won the prestigious Awaaz Consumer Vote Awards 2005 for the Most
Preferred Stock Broking Brand in India, in the Investment Advisors category.
Sharekhan Limited was promoted by Mr. Shripal S Morakhia and Mr. Shreyas S
Morakhia. It was established in 1999-2000. It is currently amongst India's largest broking
house. It is a member of the Stock Exchange, Mumbai. It is a depository participant of
the National Securities Depository Limited and Central Depository Services (India)
Limited. Its business includes stock broking, depository services, portfolio management
and derivatives.
The Company's core specialty lies in its retail distribution with a large network of
branches and sub-brokers/ authorized persons. Its strength lies in its investment research
capabilities. Its research division has several analysts continuously monitoring global,
national and regional political, economic and social situations so as to assess their impact
on the economy in general, the sectors and companies they research which helps them in
offering quality research and advice to clients.
Presently Citigroup is holding 75% and IDFC 12% of the paid up equity capital of the
Company and the Employees own the rest i.e. 13%.
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FEATURES OF SHAREKHAN LTD:
• Multiple exchanges on a single screen
• Intra-day calls and flash news
• Historical charts with technical tools
• Streaming quotes
• 24x7 web enabled back – office
• Auto pay-in of shares
• Online transfer of funds
E-broking facility is one such effort, which gives you access to state-of-the-art trading
platform with multiple exchanges, order and trade confirmations, research reports, e-
contracts and a 24x7 on-line web enabled centralized back-office system at the click of a
button.
Sharekhan offers discretionary PMS to investors in order to assist them in managing their
funds amidst continuous changing market dynamics and increase complexities of
investing. Investing in equity, markets require in-depth knowledge and thorough analysis
coupled with clear understanding of domestic and international economies. Investors
need the services of an expert to manage their funds and deliver good returns in diverse
market conditions. Continuous wealth creation with an emphasis on capital preservation
in today’s complex markets. In order to systematically diversify the holdings of clients
across varied sectors and with an intention to give them handsome returns.
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Mutual Fund Distribution & Advisory:
To enable clients to diversify their investments in their direction, Sharekhan Ltd has
added another product in its range with mutual funds:
Brokerage:
Some stock trading companies charge direct percentage while others charge a fixed
amount per Rs100. Sharekhan charges 0.5% for delivery trading and 0.1% for intra day
or one could say Sharekhan charges 50 paisa per Rs 100.
To sum up, Sharekhan brings to the customer, a user- friendly online trading facility,
coupled with a wealth of content that will help them stalk the right shares.
Sharekhan's equity related services include trade execution on BSE, NSE, Derivatives,
commodities, depository services, online trading and investment advice. Trading is
available in BSE and NSE. Along with Sharekhan.com website, ShareKhan has around
679 offices (share shops) in 234 cities around the country.
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SERVICES OF SHAREKHAN:
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PRODUCTS OF SHAREKHAN
This accounts for active traders who trade frequently during the day's trading
session. Following are few popular features of Speed Trade account.
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WHY YOU SHOULD CHOOSE SHAREKHAN
Experience: More than Eight decades of trust and credibility in the Indian Stock Market.
Knowledge: In a business where the right information at the right time can translate into
direct profits, you can access to a wide range of information on our content-rich portal
www.Sharekhan.Com You will also get a useful set of knowledge based tools that will
empower you to take informed decisions.
Convenience: You can call our Dial-n-trade number to get Investment advice and
execute your transactions (Buy & Sell Orders).We have a dedicated call center to provide
this service via a to free number from any where in India.
Customer service: Our customer service team will assist you for any help that you need
relating to transactions, billing, De-mat and other queries. Our customer services can be
contacted via a toll-free number, email or live chat on sharekhan.com
Investment Advice: Sharekhan has dedicated research teams for fundamental and
technical research (like Pre-Market report, Post market reports)
Our analyst constantly track the pulse of the market and provide timely investment advice
to you in the form of daily research emails ,online chat, printed reports and SMS on your
phone.
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Advantages of Sharekhan:
1. Online trading is very user friendly and one doesn't need any software to access.
2. They provide good quality of services like daily SMS alerts, mail alerts, stock
recommendations etc.
3. Sharekhan has ability to transfer funds from most banks. Unlike ICICI Direct,
HDFC Sec, etc., so investor not really needs to open an account with a particular
bank as it can establish link with most modern banks.
4. Sharekhan has provided every customer with software called “TRADE TIGER”,
which enables the user to know various things about the market such as market
depth, the live market screen need not be refreshed, comparative charts are
available for every share etc.
5. One another feature of the trade tiger is the visibility of the commodity market
along with the share market.
6. All accounts in share khan will be opened within three working days, once the
customer duly completed the registration procedure.
Disadvantages of Sharekhan:
1. They charge minimum brokerage of 10 paisa per stock would not let you trade
stocks below Rs.20.
2. Classic account holders cannot trade commodities.
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CHAPTER 2
OBJECTIVES
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OBJECTIVES
PRIMARY OBJECTIVE
To study the overall satisfaction level of the customers with particular reference
to Share khan services.
To identify various ways to improve the customer satisfaction level at Share khan.
SECONDARY OBJECTIVE
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CHAPTER 3
RESEARCH METHODOLOGY
RESEARCH METHODOLOGY
DATA SOURCES:
The study is mainly based on the data collection from primary as well as
secondary sources.
Primary data: Data collected for specific purposes in the form of questionnaire
Secondary data: Data existing in the form of Books, Internet, Catalogues etc.
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3.2 SAMPLING DESIGN:
Sampling size: A sample of 300 customers was selected from the target population for
the study.
RESEARCH METHODOLOGY:
Research design : descriptive in nature.
Data source : data collected from primary and secondary sources.
Primary data : primary data is collected from the respondent through
these structured questionnaires.
SAMPLING DESIGN:
Sample size : 300
Sampling procedure : Convenience sampling
Statistical tool : Percentage method, mean, chi-square test.
STATISCAL TOOLS:
For the purpose of analysis, Mean and percentage methods are used for the
calculation and the result was interpreted. This test was used to minimize the error of the
data collected. Graphs were used to represent the data for the better and accurate
interpretation of the result.
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3.3 STATISTICAL TOOLS USED:
Sample tools are used for analyze purpose, they are follows:
1. Percentage analysis
2. Mean method.
3. Chi-square test.
PERCENTAGE ANALYSIS:
Percentage refers to a special kind of ratio in making comparison between two or
more data and to describe relationships between the data. Percentage can also be used to
compare the relative terms, the distribution of two or more series of data.
PERIOD OF STUDY:
The duration of the study is from February to May.
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CHAPTER 4
NEED FOR STUDY
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suggestive methods that can be adopted to attain or regain customer satisfaction will be
put forth. Also any further plans that would help share khan in exceeding customer
expectations will also be identified. It would help the company to improve its CRM
practices.
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CHAPTER 5
SCOPE OF STUDY
The research study was confined to the geographical limits of Chennai city.
The focus of this study was only on the satisfaction level of the customers.
This report helps the stock broker to identify the expectations of the customers
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CHAPTER 6
LIMITATIONS
LIMITATIONS
The survey was restricted to Chennai city , hence the findings cannot be
generalized
The sample size is only 300 but the customers of sharekhan are much higher. so
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CHAPTER 7
Table-1
1 Below 30 79 26.3%
2 30-40 95 31.7%
3 41-50 77 25.7%
4 Above 50 49 16.3%
INTERPRETATION:
This table shows that 31.7% of the respondents belongs to
the age of (30-40) followed by 26.3% of the respondents belongs to the age of below
20.The least number of respondents 16.3% belongs to the age group above 50.
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AGE LIMIT OF RESPONDENTS
Chart-1
16%
26%
below30
30-40
41-50
above50
26%
32%
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GENDER
Table-2
2 Female 88 29.3%
INTERPRETATION:
70.7% of the respondents are male and remaining 29.3% are
female.
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GENDER
Chart-2
29%
male
female
71%
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OCCUPATION OF THE RESPONDENTS
Table-3
3 Govt.employee 36 12%
4 student 25 8.3%
INTERPRETATION:
This table shows that 54.7% of the respondents are private
employee followed by 25% are self-employed and the minimum respondents 8.3% are
students.
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OCCUPATION OF THE RESPONDENTS
Chart-3
8%
25%
12%
self-employed
private employee
govt.employee
student
55%
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ANNUAL INCOME LEVEL OF RESPONDENTS
Table-4
INTERPRETATION:
This table shows that 31.7% of the respondents comes under the
income level of 5 to 10 lakhs followed by 29.3% comes under the income level of 10 to
15 lakhs and 20.3% of the respondents income are 15 lakhs. The least no of the
respondents 18.7% comes under the income level below 5 lakhs.
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ANNUAL INCOME LEVEL OF RESPONDENTS
Chart-4
100
80
60 no.of
particulars
40 31.7% 29.3%
18.7% 20.3% % of the
20 respondents
0
Below 5 lakhs 5 -10 lakhs 10-15 lakhs Above 15
lakhs
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USAGE OF SHARE KHAN
Table-5
INTERPRETATION:
From the above table it shows that 41.3% of the respondents
are using sharekhan for 3 years and 30.7% of the respondents are using for 3-6 years.
Remaining 28% of the respondents are using for more than 6 years.
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USAGE OF SHAREKHAN
Chart-5
28%
41%
Below 3 years
3-6 years
more than 6
years
31%
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SOURCE OF INFLUENCE
Table-6
1 Advertisement 64 21.3%
3 Friends 72 24%
INTERPRETATION:
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This table shows that 35.3% of the respondents influenced by
internet followed by 24% of the respondents are by friends and 21.3% influenced by
advertisement.
SOURCE OF INFLUENCE
Chart-6
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120
100
80
60
40 35.3%
21.3% 24% 19.3%
20
0
Advertisement Internet Friends Individual
preference
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AWARENESS OF THE PRODUCTS
Table-7
2 No 73 24.3%
INTERPRETATION:
The above table shows that the 75.7% of the respondents are
aware of the sharekhan products and remaining 24.3% of the respondents not aware of
some products.
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Chart-7
24%
Yes
No
76%
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Table-8
1 Excellent 108
2 Good 93
3 Better 76
4 Worse 23
Total 300
INTERPRETATION:
A majority of the respondents (2.95) said that the opportunities
for sharekhan will be good in future.
Chart-8
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23
108
76 excellent
good
better
worse
93
FEATURES OF SAHAREKHAN
Table-9
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S.NO Particulars No. Of respondents % of respondents
INTERPRETATION:
The above table shows that 32.7% of the respondents felt that
better service is provided, 24.7% of the respondents said that easy accessability.20.7% of
the respondents said they are fully satisfied and remaining 6.6% of the respondents
satisfied with all the above features.
FEATURES OF SAHAREKHAN
Chart-9
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120
100
80
60
40 32.7% 24.7%
20.7%
20 15.3%
6.6%
0
Time Better service Easy Customer All the above
management Accessibilities satisfication
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BASIS OF TRADING
Table-10
2 Newspaper 64 21.4%
3 Technical/fundamental 79 26.3%
analysis
4 Others 39 13%
INTERPRETATION:
The above table shows that 39.3% of the respondent’s trade
under market tips, 26.3% of the respondents trade under technical & fundamental
analysis and remaining 13% of the respondents trade under different sources.
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BASIS OF TRADING
Chart-10
140
120
100
80
60
39.3%
40
21.4% 26.3%
20 13%
0
Market tips Newspaper Techinical/Fundamental Others
analysis
% of respondents
2 No 93 31%
INTERPRETATION:
The table shows that 69% of the respondents comfortable with
newly opened branches and remaining 31% of the respondents are not comfortable with
that.
Chart-11
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31%
Yes
No
69%
Table-12
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S.NO Particulars No. Of respondents % of respondents
4 Others 29 9.7%
INTERPRETATION:
The above table shows that 43% of the respondents are
comfortable with easy accessibility.24.7% of the respondents are comfortable with the
product range and remaining 22.6% of the respondents are comfortable with better
services.
Chart-12
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140
120
100
80
60 43%
40 22.6% 24.7%
20 9.7%
0
Easy accessibity Better service Product range Others
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SATISFICATION LEVEL OF SHARE KHAN
Table-13
1 Highly satisfied 93
2 Satisfied 144
3 Highly dissatisfied 42
4 Unsatisfied 21
Total 300
A majority of the respondents (3.03) are satisfied with the services provided by
share khan
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Chart-13
Highly Unsatisfied
dissatisfied
Highly satisfied
Satisfied
Table-14
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S.NO Particulars No. Of Respondents
2 High 87
3 Moderate 84
4 Low 21
Total 300
A majority of the respondents (2.94) said that the brokerage rate is moderate.
Chart-14
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120
100
80
60
40
20
0
Very high High Moderate Low
No.of respondents
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MAXIMUM RISK READY TO TAKE
Table-15
2 10-20% 65 21.7%
3 20-50% 79 26.3%
INTERPRETATION:
The table shows that up to 10% of the respondents are ready to
take 39.7% of risk.26.3% of the respondents are ready to take risk up to 50% and
remaining 12.3% of the respondents are ready to take more than 50% of risk.
Chart-15
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120
100
80
60
39.7%
40 26.3%
21.7%
12.3%
20
0
0-10% 10-20% 20-50% More than 50%
Risk
Taking/Age 20-30 31-40 41-50 >50 Total
0-10% 31 43 27 18 119
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10-20% 19 15 18 13 65
20-50% 15 24 25 15 79
More than
50% 14 13 10 - 37
Total 79 95 80 46 300
E(11)= (119*79)/300=31.3
E(12)=(119*95)/300=37.7
E(13)=(119*80)/300=31.7
E(14)=(119*46)/300=18.3
E(21)=(65*79)/300=17.1
E(22)=(65*95)/300=20.6
E(23)=(65*80)/300=17.3
E(24)=(65*46)/300=9.6
E(31)=(79*79)/300=20.8
E(32)=(79*95)/300=25.0
E(33)=(79*80)/300=21.1
E(34)=(79*46)/300=12.1
E(41)=(37*79)/300=9.7
E(42)=(37*95)/300=11.7
E(43)=(37*80)/300=9.9
OI EI (OI-EI)^2/EI
31 31.3 0.002875399
43 37.7 0.745092838
27 31.7 0.696845426
18 18.3 0.004918033
19 17.1 0.21111111
15 20.6 1.5223301
18 17.3 0.0283237
13 9.6 1.20416667
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15 20.8 1.61730769
24 25 0.04
25 21.1 0.72085308
15 12.1 0.69504132
14 9.7 1.90618557
13 11.7 0.14444444
10 9.9 0.84949495
TOTAL 10.38899
The table value of χ2 for nine degrees of freedom at 5 percent level of significance
is16.919.
The calculated value of χ2 is less than the table value and is considered as insignificant.
The null hypothesis is rejected and the alternate hypothesis is accepted and hence there is
relationship between age and risk taking.
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CHAPTER 8
FINDINGS
FINDINGS:
70.7% of the respondents are male and remaining 29.3% are female.
A majority of the respondents (2.94) said that the brokerage rate is moderate.
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A majority of the respondents (3.03) are satisfied with the services provided by
sharekhan.
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CHAPTER 9
SUGGESTIONS
SUGGESTIONS
From the study it was found that the level of awareness is high and to get more
etc…
The brokerage rate is high. So the company can decrease the charges for
brokerage, along with the other services than before. This will helpful to get more
investors.
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The company should more concentrate to the age group of 30-40.so that they will
From the study it was found that the market opportunity for sharekhan will be
excellent in future.
It was found that the exiting customers were not aware of the new products
launched. So the company should deliver the message about the new products
launched.
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CHAPTER 10
MY EXPERIENCES
The driving force or the soul of any company like share khan is sales along with
the actual processes that come with the marketing mix.
The real building blocks of sales are the 3 c’s which are Coax, convince and
customer. The customer is the essential ingredient in this mix.
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In an era where a large number of companies are trying to outsell each other, the
innovation in terms of sales has increased manifold and in order to jet past the rest
selling has become creative.
The backbone of both the marketing and the internship starts off with sales and
thus in terms of growth the marketing team has to exhibit its capabilities in terms
of sales.
There were several ways to expand the customer database. One was to give out
pamphlets which was distributed all across the city either by setting up
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Vantage points or in IPL matches which was an ideal time to connect with
people.
The customer database expanded everyday and the next phase was to convince
any of these customers into opening an account.
Making calls to all the customers was a responsibility that was taken up everyday
regardless of field work.
The calls made were an integral part of the project as the ability to convince a
customer was increasing with every call.
There were customers who put an end to a call abruptly and there were others
who listened to what was being said but finally did not agree to open an account.
The company had several plans for customers to work with, so the customer had
to be explained about all the intricacies of it and convince him that it in fact was
the best plan that has ever been offered.
As the internship progressed, there were several ideas that started flowing into
selling to expand the companies’ products.
The ideas were more on the lines of building a stronger customer database which
in turn had lead to more customers.
One of those ideas was to visit a college and conduct a seminar about the services
offered by share khan. The college visit was an eye opener to know the mood of
a student towards d-mat accounts and online share trading.
The internship entered its second month and there was a lot of festivity and to
savor them the company introduced new plans and packages.
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The plans were to reduce the brokerage commission for an account in intra day
trading and there were other packages as well but this generated a lot of interest.
Smart packaging of this product led to increase in sales as this was one of the
lowest commissions offered in the market.
New packages meant newer customers, while expanding the customer database
was a pretty useful as it meant more people to be convinced and the conversion
rate was higher than expected during this period.
The idea of putting forward some of these plan to relatives and friends who were
among potential customers worked.
The discussions everyday with the city sales manager and the assistant manager
on how to improve the sales were of prime importance as it helped as to how the
pressures of targets should be withstood.
One had to put up with all the positive and negative feedback about the company
and put things into perspective for the customers.
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The negative feedback shall be reported back to the company in a step to improve
on specific areas
So, sales was not just about selling products or services but also taking responses
from customers.
All the endurance test had to be passed at the ground level and it had all the
makings of a grueling period of sales and one that would be put right on track for
a hard term of corporate life which is to follow.
Parks, stadiums, clubs, and malls everything was to put under the scanner for
clients and to add to the growing list of customers.
It was not just people who were working that were the focus but also students,
business people also were potential targets.
It was a big learning curve as each customer passed by and all the different ways
to talking to a customer was learnt.
Some experience’s that one had to go through was sometimes grueling as some
customers were very hard to convince.
As days went by it was a tough task to find new customers and add to the
customer kitty and new targets had to be achieved.
All the different promotional activity that will help in sales was discussed with the
city sales manager.
The target was kept in mind or was the primary focus of discussion with the
assistant manager.
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Also to have an in-depth understanding of the company there was an interaction
session with all the staff of share khan.
The interaction had gone long away in improving the convincing abilities of a
beginner in sales.
The know-how of product and services of share khan went a long way in
achieving targets.
The above three steps are standard procedures that have to be followed while opening an
account.
Once I got to terms of sales and marketing and in which I learnt a lot about and it
was all about long term targets now.
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The target was to achieve an award for the best trainee the company has ever had,
it was that motive that kept me going along with the motivation given by the
faculty and company guides as well.
I had become well versed with the services and wanted to achieve something and
I had the best trainee award within sight.
The magic number to receive the award was “28” but I have gone two steps
further in attaining “30”customers and thereby in turn getting the award.
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CHAPTER 11
CONCLUSION
CONCLUSION
Online trading services have cast a spell on the Customers due to better
online services, easy accessibility and time management.
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For the company to sail past the rest it has to build on the already
existing software that is available to the user, which will pave the way for an illustrious
journey.
Both the company and the customer can benefit from the
advancements in the field of online trade services thus finding avenues to improve upon.
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CHAPTER 11
BIBLIOGRAPHY
BIBLIOGRAPHY
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CHAPTER 12
ANNEXURE
ANNEXURE
QUESTIONNAIRE
Dear Respondent,
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I am vinod kumar, M.B.A student of IBS, HYDERABAD. I am doing
a project work titled “Customer satisifaction towards Share Khan Ltd”. I kindly
request you to fill this questionnaire.
1. Name: _______________
2. Age:
3. Gender:
4. Occupation:
(a) Self Employed (b) Private Employee (c) Govt. Employee (d) Student
(a) Below 3 years (b) 3-6 years (c) More than 6 years
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(d) Customer Satisfaction (e) All the above
(d) Others
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
___
15. How do you feel about the services provided by Share khan?
(d) Unsatisfied
16. How do you feel about the brokerage rate charged by Share khan?
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17. What is the maximum risk that you are ready to take?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
___
THANK YOU.
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