THC011 Activity 8 Case Study: Multicultural Diversity in The Workplace For The Tourism Professional

MULTICULTURAL DIVERSITY IN THE WORKPLACE FOR THE TOURISM
THC011 PROFESSIONAL
CASE STUDY Activity 8
THE OUTSIDER
Peter Movers Corporation was expanding its operation in its construction
business and trading activities. Most of the employees come from technically
trained manpower due to the nature of the work. The management feels that
they need to hire new and fresh executives to beef up the growing work force.
A non-technical executive in the person of Roger Santiago was added to
the working teams of managers. He was assigned as assistant to the President
and Chief Executive Officer. The work of Mr. Santiago covers analysis of
manpower programs and cost related activities and to give advice to the
president on some management aspects that are not generally handled by line
managers.
The appointment of Mr. Santiago was not received well by older
managers. They felt that an insider should have been placed instead as
Assistant to the President. Mr. Santiago had difficulty getting some important
information from line managers, without the expressed orders from the
President. Nevertheless, Mr. Santiago continued to prove his worth by
instituting new work programs and managerial activities that brought
substantial improvement in the company operation and profitability. He
worked for management compensation systems that gave more benefits and
produced more dedicated manpower. He made a lot of improvements in system
design and work improvement programs.
Five years later Mr. Santiago was promoted to the position of Vice
President. During the period of proving his managerial competence, managerial
employees slowly began to like him as a person worthy of the position. His
promotion to the position was well received by all.
Questions:
1. Decide if the president was right in his choice of the person for the job.
How would you react if you were one of the managers?
I think yes, because he is the president, he will know what make goods
for the sake of his company. As one of the managers I’ll respect the
decision of the president.
2. If you were Mr. Santiago, how would you act in such a situation?
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THC011 PROFESSIONAL
I will respect the decision of president and I will prove my self that the
president is not wrong to choose me to improve the company.
3. Justify the action taken by the president.
I conclude that in one organization or company as a Leader or president I

should reconsider the feelings of every employee, appreciate every skill
that they have and make them feel that they worth it by promoting them
or get them in high position base on their performance to avoid problem
or conflict like that because my company is expanding, I immediately
find hire the outsider employee and give him/her a high position. I
should be wiser and more detailed in decision made for the people or
employee to do well and the company as well.
4. Comment on the actions taken by Mr. Santiago.
Mr. Santiago was not received well by older managers. But he continued
to prove that he is worthy in his position. He brought a substantial
improvement at the company. He made a lot of improvements in system
design and work improvement program. In the end he was promoted in
the position of vice president that can cause to improve well the
programs of the company. He was well received now by the older
managers in the position of vice president because he proved himself to
them.
The New Terms for Study:

Strategic Human Resource Management Human Resource Planning
Human Resource Information System Cyclical Variations
Seasonal Variations Predictor Variables
Regression Analysis Availability Forecast
Restricted Hiring Simulation
Discuss and answer the following questions:

1. What is the relation between strategic management and human resource
planning?
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THC011 PROFESSIONAL
Strategic planning is the process of figuring out why the organization is in

business and what long-term goals it wants to achieve with its available
resources. Human talent is one of those resources, so there's a direct link
between strategic and human resources planning – neither one can exist without
the other.
2. Discuss the role of human resource planning in the effective delivery of

qualified manpower for the company operation.
Human resource planning enables businesses to meet their current and future

demands for talent, allowing human resource managers to anticipate and
develop the skills most valuable to an organization, and providing the enterprise
with the optimal balance of staff in terms of available skill-sets and numbers of
personnel
3. What is the human resource forecasting technique that could be used in

human resource planning?
The Delphi technique utilizes expert feedback in order to predict the human

resources requirements that are necessary in the future. Human resource
management professionals gather responses and develop reports that
comprehensively summarize expert opinions.
4. Discuss the elements in human resource planning.
There are four key steps to the HRP process. They include analyzing present
labor supply, forecasting labor demand, balancing projected labor demand with
supply, and supporting organizational goals.
5. What is the human resource information system? How can it be put into
advantage in the strategic manpower planning?
HRIS allows us to respond more quickly to changes and to needs of decision-

making. HRIS allows budget control, tracking and screening, skills matching,
appraisals, feedback, manpower planning, succession planning, skills monitoring,
training needs analysis, and global analysis
6. Discuss the role of the human resource manager in the human resource
planning.
Human resources managers plan, direct, and coordinate the administrative

functions of an organization. They oversee the recruiting, interviewing, and hiring
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THC011 PROFESSIONAL
of new staff; consult with top executives on strategic planning; and serve as a link
between an organization's management and its employees
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MULTICULTURAL DIVERSITY IN THE WORKPLACE FOR THE TOURISM

CASE STUDY Activity 8

3. Justify the action taken by the president.

I conclude that in one organization or company as a Leader or president I

4. Comment on the actions taken by Mr. Santiago.

The New Terms for Study:

Discuss and answer the following questions:

Strategic planning is the process of figuring out why the organization is in

2. Discuss the role of human resource planning in the effective delivery of

Human resource planning enables businesses to meet their current and future

3. What is the human resource forecasting technique that could be used in

The Delphi technique utilizes expert feedback in order to predict the human

4. Discuss the elements in human resource planning.

HRIS allows us to respond more quickly to changes and to needs of decision-

Human resources managers plan, direct, and coordinate the administrative

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