Industrial Handbook

UNIVERSITY OF TOURISM, TECHNOLOGY AND BUSINESS STUDIES
(UTB)
Making the Difference
INDUSTRIAL ATTACHMENT HANDBOOK

2016
Second Edition
July 2016
© UTB
P.O. Box 350, Kigali - Rwanda

Tel: +250-788306692, +250-784124606
Email: careercenter@utb.ac.rw
Website: www.utb.ac.rw
UTB INDUSTRIAL ATTACHMENT HANDBOOK
Table of Contents
INTRODUCTION......................................................................................................................... 5
Background of UTB .................................................................................................................... 5
Vision........................................................................................................................................... 5
Mission Statement ....................................................................................................................... 5
OBJECTIVES OF INDUSTRIAL ATTACHMENT ................................................................ 5
INDUSTRIAL ATTACHMENT FORMAT............................................................................... 6
Requirements for Industrial Attachment ..................................................................................... 6
Industrial Attachment Handbook ............................................................................................. 6
Industrial Attachment Seminar................................................................................................. 6
PLACEMENT PROCESS............................................................................................................ 8
Role of the Career Advisory Center ............................................................................................ 8
The role of the student ................................................................................................................. 8
SUPERVISION AND ASSESSMENT ........................................................................................ 9
Criteria used in supervisor allocation .......................................................................................... 9
The role of the institution .......................................................................................................... 10
The role of the industry supervisor ............................................................................................ 10
The role of the institution supervisor ..................................................................................... 10
The criteria include................................................................................................................. 10
Benefits for the organization .................................................................................................. 11
INDUSTRIAL ATTACHMENT REPORTING ...................................................................... 11
Assessment criteria .................................................................................................................... 11
INDUSTRIAL ATTACHMENT LOGBOOK ......................................................................... 11
FORMAT FOR THE INDUSTRIAL ATTACHMENT LOGBOOK .................................... 12
INDUSTRIAL ATTACHMENT ABROAD ............................................................................. 12
SPECIFIC DEPARTMENTAL REQUIREMENTS ............................................................... 13
Hotel and Restaurant Management Degree Program ................................................................ 13
Key areas to be covered ............................................................................................................. 13
Vocational Training programs within the Hotel and Restaurant Management department ...... 13
Food Production ..................................................................................................................... 14
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Food and Beverage Service .................................................................................................... 14

House Keeping ....................................................................................................................... 14
Front Office ............................................................................................................................ 14
Travel and Tourism Management Degree Program ............................................................ 14
Vocational Training Programs within the Travel and Tourism Management Department ....... 15
IATA/UFTAA ........................................................................................................................ 15
Cabin Crew............................................................................................................................. 15
Airport Operations.................................................................................................................. 16
Airline Cargo Handling .......................................................................................................... 16
Tour and Travel Operations ................................................................................................... 16
Tour Guiding .......................................................................................................................... 16
Business Information Technology Degree Program ................................................................ 16
INDUSTRIAL ATTACHMENT REPORT FORMAT ........................................................... 17
HOTEL AND RESTAURANT MANAGEMENT DEPARTMENT .................................. 17
Front Office Department ........................................................................................................... 17
Restaurant & Bar Department ................................................................................................... 18
Food Production Department..................................................................................................... 18
Purchasing and Stores Department ............................................................................................ 18
Discussion of observations and Challenges............................................................................... 18
Recommendations and conclusion ............................................................................................ 19
INDUSTRIAL ATTACHMENT REPORT FORMAT ........................................................... 26
TRAVEL AND TOURISM MANAGEMENT DEPARTMENT ........................................ 26
SECTION 1: TOUR COMPANY ......................................................................................... 26
SECTION 2: TRAVEL AGENCY/ AIRLINE .................................................................... 27
SECTION 3: CAR HIRE ..................................................................................................... 28
SECTION 4: LODGE ........................................................................................................... 29
SECTION 5: NATIONAL PARK / WR /……… .................................................................. 29
SECTION 6: HISTORICAL SITES ...................................................................................... 30
SECTION 7: AIRPORT / CAA ............................................................................................. 31
SECTION 8: TOURISM ORGANISATIONS ...................................................................... 32
BUSINESS INFORMATION TECHNOLOGY DEPARTMENT ......................................... 34
Industrial Attachment report format .......................................................................................... 34
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4.2 Main Text.......................................................................................................................... 35

4.3 Reference Material ........................................................................................................... 36
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INTRODUCTION
Background of UTB
UTB was founded in 2006 as an institution of higher learning in Rwanda. This was as a result of
the increasing demand and need to provide professional training in the fields of tourism,
hospitality management and business management. It has since expanded to different parts of
the country to address the needs of the market. The philosophy of UTB is driven by its vision
and mission statement as pointed out below;
Vision
UTB is committed to spearhead the advancement of education through quality teaching, learning,
research, consultancy and service to the community by preparing graduates to meet the needs of
Rwanda, the sub region and the global community professional growth in a conducive
environment that values cultural diversity and cultivates awareness of ethical issues, gender,
fairness, competitiveness and social responsibility.
Mission Statement
To become a centre of excellence in the region for the quality of academic programs, and to be a
solution provider for the training of professionals in the areas of Hospitality, Tourism and
Business Information Technology.
It is against this background that students are required to undertake Industrial Attachment
placement in the respective industry in order to equip them with practical skills, knowledge and
proper work attitude. The Industrial Attachment placement enables the student to have an all
round training in order to meet the industry expectations such as problem solving skills,
analytical ability, and responsibility for tasks, teamwork, and professionalism.
This handbook outlines procedures and evaluations of undertaking Industrial Attachment to

fulfill the academic requirements for the award of certificates, diplomas and degrees in the area
of specialization by UTB.
OBJECTIVES OF INDUSTRIAL ATTACHMENT
 To enable students to apply the theory learnt in class to the real work environment. The
students will carry out practical activities to enable them attain the level of competency as
per the industry expectations.
 To enable the students realize their strengths and weaknesses before joining the job
market
 To enable students to have a broader understanding of their career
 To instill a sense of responsibility and right attitude required for effective service delivery
in the industry.
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 Enable students to gain problem solving skills and analytical abilities.
1. INDUSTRIAL ATTACHMENT FORMAT
Industrial Attachment will be carried out in two phases. All undergraduate students shall
proceed for their first phase of Industrial Attachment during the third trimester of the second year
for a minimum duration of three months on a full time basis. The second phase of Industrial
Attachment will be carried out during the second trimester of the third year for a minimum
duration of three months on a full time basis.
All VTP/IATA students shall proceed for their industrial attachment after trimester three for a
minimum duration of three months.
The Industrial Attachment is geared towards the actual operations within their area of
specialization. Thus every department should consider the key sections within their field of
specialization. Currently the university has 3 departments: Hotel and Restaurant Management,
Travel and Tourism Management, and Business Information Technology.
Requirements for Industrial Attachment

Credit Accumulation
 For an undergraduate student to qualify for Industrial Attachment, he or she must have
accumulated an aggregate of 266 credits at least. This implies that the student should
not have accumulated more than 3 repeat modules.
 For a student in vocational training programs to qualify for Industrial Attachment, he or
she must have accumulated at least 192 credits.
Industrial Attachment Handbook
 All students must obtain a copy of the Industrial Attachment handbook from CAC
Industrial Attachment Seminar
 All students must attend the Industrial Attachment seminar. The Industrial Attachment
orientation seminar is part of the Industrial Attachment program and accounts for the
student’s assessment.
 The Industrial Attachment seminar shall be conducted at the end of second trimester
second year, and the subject matter includes objectives, student conduct, placement
process, key work areas, requirements, assessment and supervision criteria and
communication with the university during the Industrial Attachment.
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Registration
 For a student to qualify for Industrial Attachment the or she must have registered with the
registrar academic affairs and Career Advisory Center for the trimester and should get a
clearance before getting an introduction letter to the respective organization where he or
she is to be attached.
 The Industrial Attachment period is a normal trimester like any other. As such students
are advised to register with the university and pay fees for the trimester.
Clearance

 The student should also have cleared with his/her respective departments and other
departments like library and finance.
 The respective departments should verify that the areas of attachment of the students are
in line with the specifications on the Industrial Attachment handbook and the students
have attained the required number of credits.
Medical requirements
 Students in the Hotel and Restaurant Management program are advised to seek and
acquire food handler’s certificate from government accredited hospitals before the
Industrial Attachment period.
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PLACEMENT PROCESS
Activity Time period
Registration in Career Center, Obtain 3 months before the Industrial

introduction letter, Industrial Attachment Attachment trimester begins
handbook and searching for Industrial
Attachment places
Notification of the Industrial Attachment 7 days after securing the place
placement to the Career Advisory Center
Approval of the Industrial Attachment By the end of second week after
placement by the Career Advisory Center Industrial Attachment placement
Assigning of a supervisor By the end of second week after

Industrial Attachment placement
Arrangement of Industrial Attachment visits 2 visits
Timing of visits End of first month and beginning

of the third month.
University supervisor’s Forms 2 weeks after visit
Student Industrial Attachment report One month after Industrial

Attachment
Industry supervisor Forms 1 week after attachment
Role of the Career Advisory Center
 Advice students regarding the Industrial Attachment

 Coordinating Industrial Attachment seminars for the students
 Create a rapport with the industry stakeholders for attachment opportunities
 Coordinating student supervision activities
 Registration of students for industrial placement
 Assisting students in securing Industrial Attachment places
 Provide each student with introductory package which includes a copy of Industrial
Attachment handbook to the industry, industry evaluations forms and any relevant
documents
The role of the student

It is the obligation of the student to search for Industrial Attachment places within the areas of
specialization. The students are advised to apply for Industrial Attachment places early enough
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before the period of the attachment, for instance 3 months before the attachment or earlier.
On securing the Industrial Attachment places, the student must notify or inform the Career
Advisory Center immediately.
It is the duty of the student to ensure that he or she is registered with the relevant university
authorities such as the Career Advisory Center, department and the registrar academic affairs
before such a student is considered for Industrial Attachment Each attached student must keep in
touch with the assigned supervisor or Head of Department for planning visitation and
supervision during Industrial Attachment
Each student must obtain, read and comprehend the Industrial Attachment handbook before
commencement of the Industrial Attachment period. Students must write their Industrial
Attachment report based on the guidelines from their respective departments. Students must
demonstrate the highest standards of ethical behaviour, positive attitude and a sense of
professionalism while at their places of attachment.
For instance students must abide by the rules and regulations of the organizations they are
attached to including obeying the lawful instructions of their supervisors and managers. The
student should not demand for any payments or benefits unless it is the policy of the
organization.
Industrial Attachment progress
Any change by the student on the organization where they are attached should be agreed with the
Career Advisory Center. No change is allowed one month after Industrial Attachment begins.
Students are expected to report for duty at all times without abandoning or absconding duty
without informing their supervisors. Students are expected to take up and occupy places the
Career Advisory Center has given them. Students who will violate this will be subject to
disciplinary action.
SUPERVISION AND ASSESSMENT
Criteria used in supervisor allocation

The Career Advisory Center will be required to submit a list of all the students who have secured
Industrial Attachment to the respective department once every two weeks. The respective
department shall proceed to allocate supervisors based on the following criteria:
 The supervisors should have relevant professional knowledge in the field where the
student has been attached for training.
 They must also have teaching experience in the same field.
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The role of the institution

The university shall ensure that every student is visited as stated in the placement schedule.
The role of the industry supervisor
The industry supervisor should be at least in a supervisory level in the department where the
student is training. The supervisor shall use the assessment form provided by the university to
indicate the extent to which the student differs from an experienced professional in their
performance of tasks and activities and their behavior or attitude. He or she shall ensure that the
student is exposed to the key areas in their field and sign the student’s Logbook at the end of
every week. In the case of any unusual circumstance on the part of the student the industry
supervisor shall report to the university.
The role of the institution supervisor

 The supervisor shall serve as an intermediary between the organization where the student
is attached and the university.
 The supervisor must secure an appointment before visiting the student.
 He or she must ensure that both the student and the industry supervisor are available.
 During the visit the institution supervisor shall take that opportunity create rapport with
the organization for future collaboration
 He or she must report on the student progress on attachment in line with the criteria set
by the relevant department.
The criteria include
 Reviewing the student’s logbook and advice accordingly.

 Obtaining feedback from the industry supervisor and the student
 Fill in the student assessment forms
 The supervisor from the university must confirm whether the industry supervisor
received the Industrial Attachment assessment forms from the student.
At the end of the Industrial Attachment training, the student is required to submit a final
Industrial Attachment report to Head of department, Head of department to lecturer for marking.
When Lecturer will finish marking the industrial attachment report he will submit it to the Head
of department, head of department to Career Advisory Center and Career Advisory Center to the
examination office.
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Benefits for the organization
Organizations where students do their Industrial Attachment will immensely benefit from the
fresh knowledge our students are bringing on board. Although young in their field of
specialization, our students are well equipped to excel in the field and firms can incorporate their
ideas and insight to turnaround their operations.
2. INDUSTRIAL ATTACHMENT REPORTING
At the end of every month, each student shall send a detailed account of daily activities as
recorded in the logbook, to the institution supervisor’s official e-mail. The institutions supervisor
should also complete the assessment forms after every visitation. The industry supervisor will
continually assess the student and complete the provided form, which are to be submitted at the
end of the student Industrial Attachment period to the university.
At the end of the Industrial Attachment training, the student is required to submit a final Industrial
Attachment report to the respective university supervisor. This should be prepared in accordance
to the guidelines provided by the respective department. The university supervisor will compile
the total marks and submit them to the respective department. Provided in the appendices are the
detailed formats for the Industrial Attachment report for the students.
The students in Vocational Training Programs (VTP) should follow the guidelines given by the
mother departments but only concentrate on their field of specialization.
Assessment criteria
Student’s logbook 40%
Industry supervisor’s report 10%
UTB supervisor’s report 20%
Student’s Industrial Attachment report 30%
100 %
INDUSTRIAL ATTACHMENT LOGBOOK
During an Industrial Attachment, one may have different learning experiences. These
experiences tend to get mixed up, and therefore, fade away with time. The personal log book will
help the student benefit as much as possible from the Industrial Attachment. The student must
record in the note book his or her daily experiences in the department or section where he or she
is attached for the whole Industrial Attachment period.
The student must maintain the logbook of daily operations. Before reporting to work, the student
must formulate the objectives of the day depending on the area they are working, a summary of
daily activities and challenges encountered at the end of the day, which must then be recorded in
the Logbook every day.
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The Industrial Attachment Logbook is valid only if it is signed by the industry supervisor at the
end of every week. If the signature of the industry supervisor at the department where the student
was attached is missing, the university shall reject the student’s logbook. The UTB supervisors
must read the logbook and sign on it during the supervision visit.
3. FORMAT FOR THE INDUSTRIAL ATTACHMENT LOGBOOK
The logbook should start with the overall Industrial Attachment objectives. These objectives
should be individually generated as per the student’s expectations. The objectives must be
SMART (Specific, Measurable, Achievable, Realistic and Measurable)
Daily to do List
Formulate objectives to be attained on a daily basis, depending on the department.

Example:
Date: 01/03/2011
Department: Front Office department-at the Reception:
Working shift: 7.00 AM-3.00 PM (Morning shift)
Objectives for the day
i. Find out how the check-in process is done

ii. Check in the day’s arrivals,
Ascertain whether your objectives were achieved at the end of the shift/day. Have different
objectives for each day for the 3 months. Record any major incidences for every day in your Log
book and how they were addressed /resolved: what you think was done well and what was not.
(e.g. Angry guest protesting against poor service-didn’t see the lion in the game drive) this will
form a basis for your report at the end of the Industrial Attachment period. Gather as much data
as possible, every day in your note book. Thank the staff you worked with before you relocate to
other department. Record your observations and experiences carefully in your diary or notebook
on a daily basis, as the UTB Lecturer will have to assess your progress & notebook when he or
she visits you in your place of attachment.
INDUSTRIAL ATTACHMENT ABROAD
Students have freedom to seek and undertake Industrial Attachment abroad. However they will
be responsible for their own upkeep (Insurance, food, accommodation, and transport) and
documentary requirements (passport, work permit, yellow fever vaccination and medical
certificate—The Food Handlers’ Certificate—to be obtained at the recommended laboratories in
the countries/localities as required by the tutoring companies).
Students will also be responsible for the expenses (Transport, food, accommodation,
communication) of the supervisor who shall visit them abroad.
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Students should provide a copy of the acceptance letter to the Career Advisory Center before
leaving for Industrial Attachment abroad. (These conditions only apply for self-sponsored
students. For sponsored students by UTB or other organizations where the CAC does the
coordination, the students should proceed to the CAC for information). However, UTB shall
provide recommendation to enable such students to process their documents.
A higher level of language proficiency, especially English is mandatory for students seeking
Industrial Attachment abroad. If a student secures Industrial Attachment abroad himself or
herself, and obtains an acceptance letter, it is up to the organization to assess the language
proficiency of the student. But if the university secures Industrial Attachment places abroad, then
students have to be vetted by their respective department. Local insurance is not applicable
abroad. The concerned department in conjunction with the university administration will
determine the best way to supervise the student undertaking Industrial Attachment abroad. The
university will work to create a good rapport with stakeholders abroad.
4. SPECIFIC DEPARTMENTAL REQUIREMENTS
Hotel and Restaurant Management Degree Program
Key areas to be covered
The key areas to be considered for instance in hotel and restaurant management are:
 Front office operations,

 Housekeeping operations,
 Food and beverage service,
 Food production,
 Banqueting.
 Food and Beverage control including Stores and Purchasing
The undergraduate student should be attached to a minimum of 3 departments during the 3

months Industrial Attachment period. Trainees will be expected to submit their Industrial
Attachment reports at the end of their Industrial Attachment to the Head of department.
Students who are already engaged in work are allowed to spread out the Industrial Attachment
program throughout their free time to cover the required period, subject to written approval from
their respective department within the university.
Vocational Training programs within the Hotel and Restaurant Management department
The following are the sections to be visited by short courses students during their Industrial
Attachment period, the sections have been selected based on their areas of specialization:
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Food Production
 Garde-manger section
 Entrementier section
 Saucier section
 Pâtissier section
 Butcher section
Food and Beverage Service
Students will be attached in food and beverage department in the hotel or a three star restaurant
or catering establishment and the areas to be covered include: Food and beverage service (table
setting, napkin folding, cashiering, and customer care and menu translation), Conference and
banqueting (hall arrangement e.g. theatre, T- style etc)
House Keeping
 Room attendant
 Public area
 Linen section
 Laundry
Front Office
 Reception
 Reservation
 Port rage
 Cashiering
 Concierge
 Switchboard
Travel and Tourism Management Degree Program
The key companies or organizations to be considered for instance in travel and tourism
management are:
 Tour operations
 Travel agency operations
 Airline or airport operations
 Historical or cultural sites such as museums
 Protected areas such as national parks and wildlife reserves
 Recreation centres
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 Tourism organizations, for example Rwanda development board,

 The front office departments of hotels, lodges and resorts.
The key sections, within these companies or organizations mentioned above, to be covered
throughout the Industrial Attachment period are:
 Reservations
 Finance and accounting
 Marketing and public relations
 Human resource
 Operations
 Product development
The undergraduate student is expected to be attached to at least one of the above areas of the
tourism industry for the entire 3 months period. Students who are already engaged in work are
allowed to spread out the Industrial Attachment program throughout their free time to cover the
required period, subject to written approval from their respective department within the
university.
Students are free to be attached in 3 different areas of the tourism industry as indicated above
within the 3 months duration but must spend one month in each organization, subject to written
approval from their respective department within the university.
Students in vocational training programs in travel and tourism management should be attached in
their specific areas of specialization/departments only for a period of 5 months. Trainees will be
expected to submit their Industrial Attachment reports and industrial attachment logbook one
month after their Industrial Attachment to the Head of department.
Vocational Training Programs within the Travel and Tourism Management Department
IATA/UFTAA
Students will be attached in one of the following companies:

 Airline,
 Tour companies
 Travel agencies
Areas to be visited during the Industrial Attachment include the following:
 Reservation
 Ticketing
 Call center
Cabin Crew
Students studying this programme are to be attached in an airline company. Activities to be
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carried out during the Industrial Attachment period include:

 In-flight services e.g. serving passengers, giving information on flight safety,
Airport Operations
Students to be attached at the airport or in civil aviation authorities and their main duties during
the Industrial Attachment is ground work services
Airline Cargo Handling
The students to be attached in one of the following companies

 Airline and clearing and forwarding agencies and their main duties will be handling of
cargo.
Tour and Travel Operations
Students to be attached in tour companies, airline and the area to be covered include:
 Tour files handling procedures
 Client handling procedures, airport and Hotel procedures
 Handling payment
 Reservation procedure
 Relationship with Global Distribution System
 Transit formalities
 Pricing of travel product and commission
Tour Guiding
Students to be attached in tour company or in protected areas, duties during the Industrial
Attachment include:
 Escorting clients on tours
 Writing tour reports
 Procedure for vehicle allocation
 Scheduling transport services
Business Information Technology Degree Program
Key areas to be covered

The key areas to be considered for instance in business information technology are:
 Hardware and software maintenance

 Software development
 Databases
 Networking
 Web development
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Students who are already engaged in work are allowed to spread out the Industrial Attachment
program throughout their free time to cover the required period, subject to written approval from
their respective department within the university.
APPENDICES
INDUSTRIAL ATTACHMENT REPORT FORMAT
Hotel and Restaurant Management Department

Module title: Industrial Attachment
Module code: HRM 3411
Cover Page
Acknowledgement- (Appreciate all that had an input in your work)
Table of Content
Chapter 1
Introduction
 Objectives of the Industrial Attachment

 Background of the organization: structure contacts, location, type and class, mission
statement, history, size and capacity, ownership, main sources of clientele, other relevant
details about the organization.
Chapter 2: Body
 Overview of all Departments visited
Front Office Department
 The departmental structure

 Front office procedures and systems
 Front office equipments
 Requirements of front office personnel
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Restaurant & Bar Department

 Service procedures and revenue control systems
 Service equipments
 Requirements of restaurants personnel
 Menu types
Food Production Department

 Preparation procedures and production control systems
 Kitchen equipments and layout
 Requirements of kitchen personnel
 Kitchen hygiene and food storage facilities in the kitchen
Housekeeping Department

 Room types, size and facilities provided
 Housekeeping and laundry procedures and equipments
 Inspection procedures, security and safety in housekeeping
Purchasing and Stores Department
 Departmental Structure
 Purchasing and inventory control systems (ordering, receiving, storing and issuing)
 Food & Beverage control office and F & B cost reports
 Requirements of F & B control personnel
 Other departments visited such as marketing, security, guest relations etc
Chapter 3
Discussion of observations and Challenges
 Critical analysis of the observations in above departments in light of the class lectures
 Critique the university academic program in the light of the Industrial Attachment
experiences
 Challenges experienced during the Industrial Attachment
 Discuss critical events or incidences that may have happened during the Industrial
Attachment period
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Recommendations and conclusion
 On the hotel systems and procedures

 On the university Industrial Attachment schedule
 Re-visit the objectives and how far they were accomplished
Appendices
Students may attach such things organizational chart, menus, departmental reports, room layouts,
guest survey form and other relevant materials.
The Industrial Attachment report should be thoroughly edited for any grammatical errors and
have 1.5 line spacing, font size 12 in times new roman and each student must make three copies
of the Industrial Attachment report:-the first copy to be sent to the university supervisor, the
second copy to be sent to the organization where the student was attached, and the third copy to
remain with the student for future reference
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University of Tourism, Technology and Business Studies

DEPARTMENT OF HOTEL and RESTAURANT MANAGEMENT
EVALUATION FORM INDUSTRIAL ATTACHMENT II (a)
TO BE FILLED BY THE HUMAN RESOURCE MANAGER/HOTEL MANAGER)
Name of student.__________________________________________________________
Registration Number____________________________________ Date______________
Name of Establishment_____________________________________________________
Address_________________________________________________________________
INDUSTRIAL ATTACHMENT period__________________________________________________________
Date:_____________________________
Name: ________________________________________ Supervisor signature; ________
ASSESSMENT VARIABLES Max Max COMMENTS

score awarded
Co-operation, team work (being able to work 10

together in formal and informal contacts)
Behavior (behave correctly to guests and 10
Social colleagues, showing social skills)
behavior and
Reliability (showing sense of duty, 10
performance
responsibility, dedication)
Comprehension (being able to understand and 10
carry out new tasks)
Inquisitiveness (eager able to understand and 10
carry out the tasks in accordance with the level
of the company)
Professional Knowledge( having skills 10
necessary for carrying out the task in
accordance to the level of the company)
Ability Marketing abilities 10
(having worked special qualities for
influencing more clients to company )
Specific qualities( showing special qualities 10
such as
; enterprising, managerial skills, flexibility and
immune to stress)
Self Grooming (dress, hair) 5
Presentation
Punctuality 10
Self discipline 5
TOTAL /100 /100

NB: this form is valid only if it bears official stamp of the organization where the student was attached, the University Logo and
Stamp.
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EVALUATION FORM INDUSTRIAL ATTACHMENT II (b)

FOOD PRODUCTION (TO BE FILLED BY THE INDUSTRY SUPERVISOR)
Name of student.__________________________________________________________
Address_________________________________________________________________
Max Marks COMMENTS

ASSESSMENT VARIABLES awarded
score

Social Reliability (showing sense of duty, 6
behavior responsibility, dedication)
and Comprehension (being able to understand and 6
performance carry out new tasks)
of the company)
such as
Ability ; enterprising, managerial skills, flexibility and
immune to stress)
Self Grooming and Personal Hygiene (dress, hair) 10
Presentation
Punctuality 10
Self discipline 6
Hot kitchen (Soups, stews, sauces, frying, 10
poaching, steaming, braising, sautéing,
pureeing)
Cold kitchen 10
(butchery, carving salads, cutting , chopping)
Pastry section (whisking, baking, creaming, 10
decorating)
Professional
Skills Stores (pantry, cold room , chill room shelving 10
Kitchen stocktaking , inventory, bin cards, invoicing ,
fillings)
TOTAL /100 /100
Date: _____________________________
Name: ________________________________________ Supervisor signature;________
NB: this form is valid only if it bears official stamp of the organization where the student was attached, the University Logo and Stamp
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EVALUATION FORM INDUSTRIAL ATTACHMENT II (c)
Restaurant (TO BE FILLED BY THE INDUSTRY SUPERVISOR)
Name of student.__________________________________________________________
Address_________________________________________________________________
ASSESSMENT VARIABLES
Max Marks Comments
Score awarded
Social behavior Co-operation, team work (being able to work together in formal and informal 5
and performance contacts)
Reliability (showing sense of duty, responsibility, dedication) 5
Comprehension (being able to understand and carry out new tasks) 5

Inquisitiveness (eager able to understand and carry out the tasks in accordance 5
with the level of the company)
Marketing abilities & Good customer relations (having worked special qualities for 5
Specific qualities( showing special qualities such as 5

Ability ; enterprising, managerial skills, flexibility and immune to stress)
Self Presentation Grooming and personal hygiene (dress, hair) 5
Punctuality 5
Self discipline 5
Handling restaurant reservations 5
Handling Point of sales systems 5
Mis en place: Preparing the work room for operation, etc 5

Serving drinks hot beverage and soft drinks 5
Professional Serving drinks, beer 5

Skills
Serving drinks wine: sparkling, table, fortified wines, etc 5
Restaurant
Serving dinks, cocktails/long drinks 5
Serving dinks, spirits 5
Room service 5
Communication Implementing tasks according quality standards 5

skills in
Restaurant
Handling administrative techniques 5
TOTAL /100 /100
Date:_____________________________
Stamp.
Page | 22

EVALUATION FORM INDUSTRIAL ATTACHMENT II (d)
FRONT OFFICE (TO BE FILLED BY THE INDUSTRY SUPERVISOR)
Name of student.__________________________________________________________
Address_________________________________________________________________
Max Marks
ASSESSMENT VARIABLES Score awarded COMMENTS
Social Co-operation, team work (being able to work 10

behaviour
Reliability (showing sense of duty, 5
and responsibility, dedication)
performance Comprehension (being able to understand 5
and carry out new tasks)
carry out the tasks in accordance with the
level of the company)
Marketing abilities and guest relations 5
(having worked special qualities for
Ability Specific qualities( showing special qualities 5
such as ; enterprising, managerial skills,
flexibility and immune to stress)
Presentation
Punctuality 10
Self discipline 5
Front Office Reservations 5
Section Front desk (check in procedure) 5
Telephone operation (communication skills) 5
Cashier (check out & settlement procedure) 5
MIS in front office 5
Behavior & attitude 5
Night auditing 5
Selling skills 5
TOTAL /100 /100
Date:_____________________________
Stamp
Page | 23

EVALUATION FORM INDUSTRIAL ATTACHMENT II (e)
HOUSEKEEPING (TO BE FILLED BY THE INDUSTRY SUPERVISOR)
Name of student.__________________________________________________________
Address_________________________________________________________________
ASSESSMENT VARIABLES COMMENTS

Max Marks
Score awarded
Social Co-operation, team work (being able to work 10

behavior
and Reliability (showing sense of duty, 10
responsibility, dedication)
performance
of the company)
such as
Ability ; guest relations, managerial skills, flexibility
and immune to stress)
Self Grooming & personal; hygiene (dress, hair) 5
Presentation
Punctuality 10
Self discipline 5
House Keeping Bed making 5
Section Cleaning the room and public areas 10
Safety & security 5
Care & Maintenance (of equipment & 5
materials)
Laundry Laundering 10
Section
Valeting 5
Linen area 5
TOTAL /100 /100
Date:_____________________________
Name: ________________________________________ Supervisor signature; ________
Stamp.
Page | 24

EVALUATION FORM INDUSTRIAL ATTACHMENT II (f)
CONTROLS (TO BE FILLED BY THE INDUSTRY SUPERVISOR)
Name of student.__________________________________________________________
Address_________________________________________________________________
ASSESSMENT VARIABLES COMMENTS

Max Marks
Score awarded

Social Reliability (showing sense of duty, 5
behavior and responsibility, dedication)
performance
of the company)
Specific qualities( showing special qualities such 5

as
Ability ; enterprising, managerial skills, flexibility and
immune to stress)
Presentation
Punctuality 10
Self discipline 5
Purchasing Procedures & documentation 5
Receiving procedures and documentation 5
CONTROLS Storage controls: Bin cards, daily stock taking 10

Issuing controls and documentations 10
Control Tools
Revenue controls: the F & B cost percentages 10
End month stock reconciliation 10
TOTAL /100 /100
Date:_____________________________
Stamp.
Page | 25
INDUSTRIAL ATTACHMENT REPORT FORMAT
Travel and Tourism Management Department

Module code: TTM 3411
SECTION 1: TOUR COMPANY
Organization Structure of the Tour Company

 Structure of the organization and duties of the staff.
 Ownership / management / afflation of the company.
 Major activities carried out by the Tour Company and specialization if any e.g. adventure
tours, eco-tours, wildlife safaris etc.
Relationships with major stake holders

 Negotiating / contracting with Accommodation establishment and transport companies
e.g. Airlines, Bus companies and attraction providers
Sales and marketing department

 Major sources of tourism markets.
 Relationship with travel agents and tour operations (local and international).
 Relationship with local companies and tourism organizations.
 Marketing techniques/ tools used by the company.
 Handling of reservation and sales.
Operations department
 Tour files handling.
 Client handling procedures/ reception airport and hotel procedures, tour briefing,
challenges and complaints.
 Escorting/ guiding clients on tours.
 Handling tour challenges.
 Writing a tour report.
Transport department
 Number of vehicles available or car hire.
 Procedures for vehicle allocation and drivers to tours.
 Scheduling transport services.
Page | 26
Other support departments

 Accounts department
 Office administration department.
Learning experience
 Departments covered / duties performed.
 Application of RTUC curriculum to Industrial Attachment experience.
 Industrial Attachment challenges
SECTION 2: TRAVEL AGENCY/ AIRLINE
Organization structure of the travel agency/ airline

 Organization structure of the company.
 Ownership / management / affiliation of the company.
 Duties and responsibilities of the staff in the organization.
Relationship with major suppliers

 Negotiating and contracting with hotels, car rental companies, cruise companies, tour
companies, airlines etc.
Marketing department
 Major source markets.
 Distribution channels and marketing strategies used.
Sales and reservations

 Relationships with global distribution systems.
 Sales outlets.
 Reservations procedures.
 Pricing of travel products and commissions.
Accounts Department
 Relationship with the banking settlement plan.
 Handling all payments
Client handling
 Arrival formalities.
 Transit formalities.
 Departure formalities.
 In-flight services
Scheduling
 Long hour operations.
 Short hour operations.
Page | 27
Fleet operations
 Domestic, regional and international flights.

 Airside services.
 Cargo handling services.
 Airport support services e.g. food service, shopping.
Learning experience
 Departments covered and duties performed.
 Application of RTUC curriculum to training experience.
SECTION 3: CAR HIRE
Organization structure of the company

 Company organization structure.
 Ownership / management / affiliation of the company.
 Staff duties and responsibilities.
Relationship with major suppliers

 Negotiating and contracting with petrol stations, other Rental companies and garage
outlets.
 Relationship with other transporters.
Marketing department
 Major market segments.
 Marketing techniques used.
Operations department
 Reservations handling.
 Allocation of vehicles and drivers.
Other support Departments

 Accounts department work.
 Office administration work.
Learning experiences
 Departments Covered during Industrial Attachment and duties performed.
 Application of UTB curriculum to training experience.
 Challenges during Industrial Attachment.
 Any other information or activity experienced during the training.
Page | 28
SECTION 4: LODGE
Organization structure of the lodge

 The organization structure of the lodge.
 Ownership / management / Affiliation.
 Duties and responsibilities of staff in the lodge.
 Type of the lodge.
Clientele
 Types of clients.
 Marketing techniques
Operations
 Guest relations procedures.
 Airstrip transfers
 Guiding the clients during city tours.
 Information dissimilation to guests about attractions, entertainment etc.
 Guiding clients in protected areas e.g. game duties and nature walks.
 Selling excursions and other activities.
Transport Department
 Procedure for vehicle allocation.
 Allocation of drivers to tours.
 Scheduling of game drivers / city tours.
 Allocation of drivers to tours.

 Accounts department.
 Office administration department.
Learning experience
 Application of UTB curriculum to training experience.
 Industrial Attachment challenges faced.
 Any other useful information about the training activities.
SECTION 5: NATIONAL PARK / WR /………
Organization structure of the national park / WR /…….

 Organization structure of the national park/ reserve/ sanctuary.
 Ownership and management.
 Duties and responsibilities of the park / sanctuary staff.
Page | 29
Clientele
Operations / management
 Major activities e.g. guiding clients on game duties, cruises, nature walks.
 Major attractions and fair management.
 Major facilities and equipments.
 Operations challenges.
Conservation Department
 Duties and responsibilities.
 Relationship with local community.
 Challenges.
Tourism Department
 Handling / guiding tour groups.
 Briefing tour groups about the park rules and regulations.
 Activity scheduling and management.
Sales / marketing Department

 Distribution channels e.g. tour operators, travel agents.
 Marketing organizations relationship e.g. RDB, UWA, UTB, KWS, KTB.
 Marketing techniques.
Education and research department

 Relationship with publics e.g. local communities, schools, etc.
 Research activities carried out in the park / WR/ sanctuary
 Departments covered during Industrial Attachment and duties performed.
 Application of UTB curriculum to training.
 Challenges encountered
SECTION 6: HISTORICAL SITES
CULTURAL SITE / RECREATIONAL CENTRES

The organization structure of the site / centre
 Organization structure.
 Ownership / management / Affiliation.
 Duties and responsibilities of staff.
Page | 30
Clientele / Marketing
 Marketing techniques / channels.
 Relationship between travel agents and tour operations
Operations
 Facilities available.
 Attractions at the site.
 Activities at the site / centre.
 Guiding services at the site / centre.
 Operations challenges
Other support services

 Local community relationship with management.
 Relationship with donor organizations, NGO’s and tourism organizations.
 Relationship with government.
 Application of UTB curriculum to in training experience.
 Challenges encountered.
SECTION 7: AIRPORT / CAA
Organization structure of the airport

 The organization structure of the airport.
 Ownership / management.
 Status of the airport.
 Duties and responsibilities in the organization.
Operations Department
 Handling arrivals/ departures.
 Control tower services.
 Baggage handling services – check in.
 Sorting and packing.
 Cargo/ freight services.
Relationship with stakeholders.

 Relationship with Airlines.
 Relationship with travel agents.
 Relation with car hires, Companies and airport taxis.
 Relationship with I.C.A.O and I.A.T.A.
Information centre / office / customer care centre

 Communication systems
 Airport information department.
Page | 31
 Public relations.
Government Agencies
 Immigration services
 Customer services.
 Health regulation services.
 Agriculture services.
Learning Experiences
 Departments covered and duties performed
 Relevance to UTB curriculum.
 Industrial Attachment challenges.
SECTION 8: TOURISM ORGANISATIONS
Organization structure
 Organization structure of the ministry, institution.
 Management of the organization.
 Duties and responsibilities of staff.
Tourism department
 Tourism product development.
 Marketing of tourism product.
 Conservation of tourism product.
 Tourism research.
Relationships with stake holders.

 Relationship with Tour operators and travel agents.
 Relationship with Hoteliers.
 Relationship with other tourism organizations.
 Relationship with international tourism organizations.
 Sections / departments covered and duties performed.
 Relevance to RTUC curriculum.
Page | 32
INDUSTRIAL TRAINING EVALUATION FORM FOR TTM STUDENTS

(To be filled by EMPLOYER/INDUSTRY SUPERVISOR)
NAME OF STUDENT __________________________________________________________
REGISTRATION NUMBER ______________________________________________________
DEPARTMENT (TRAVEL AND TOURISM) ____________________________________________
POSTAL ADDRESS____________________________________________________________
PERIOD OF EVALUATION _______MONTHS FROM _______________TO ________________
SUPERVISOR: _________________________________ DESIGNATION: _____________________
TEL NO.: ____________________________EMAIL: ______________________________________
EVALUATION CRITERIA Maximum Marks REMARKS

Marks (%) awarded
Attendance 10
Punctuality 10
Self presentation and grooming 10
Reliability 10
Adaptability/ Judgment 10
Innovativeness 10
Quality of work (Work performance) 10
Cooperation and team work 5
Self discipline 5
Relations with clients 5
Interest in work 5
Technical knowledge and skills level 10
TOTAL MARKS /100 /100
Would you consider this student for another Industrial Attachment? Yes______ No ________
Would you consider this student for full-time permanent employment if you had an open position?
Yes______ No ________
Would you consider another intern from UTB? Yes______ No ________
Additional comments
………………………………………………………………………………………………………………...
Manager of the company or representative:
Name: _______________________________________________________________
Signature: _____________________Date: __________________________________
Stamp.
Page | 33
BUSINESS INFORMATION TECHNOLOGY DEPARTMENT

Module code: BIT 3416
Industrial Attachment report format
The following format guideline outlines the specific requirements of the Industrial Attachment
report in terms of the overall structure and necessary sections which are appropriate in most
circumstances. There is no strict rule on the length and specific formatting of text. You should be
able to format your report in the style most appropriate for your studies. However, a typical
Industrial Attachment report consists of three main sections: the preliminaries, the main text and
the reference material, all of which are outlined on the following pages.
Preliminaries
The preliminaries have to include:

1. Title Page
2. Acknowledgement and Endorsement
3. Executive Summary
The Title Page introduces your reader to your report by listing the following information: report
title; employer’s name and location; date of report; your names, student number, email address,
and Industrial Attachment course number and year; the university name; and the ``partial
fulfillment'' phrase. (See the sample title page, Appendix A.)
The Acknowledgement and Endorsement on the second page should contain any
acknowledgement of assistance and a statement of endorsement, which states that you wrote the
report yourself and that it has not already received academic credit from another institution. (See
the example page, Appendix B.)
4. Table of Contents
The Executive Summary is the most important part of your report. It summarizes the body of
the report, outlining its scope, purpose and major findings, highlighting the key conclusions and
recommendations. The Executive Summary allows a busy manager to understand the report's
significant information without reading the whole text.
Write your Executive Summary after you have written the report. It is not enough to state what
you are `going to discuss’ in the report. The executive summary has to be self-contained and
must state all the major points of the study. You are not required to discuss in detail how you
derived the conclusions or argue about it; this is part of the main body of the text. However, you
have to indicate enough details about your study so that a specialist reader has a good
understanding of your contributions detailed in the report.
Page | 34
The Table of Contents lists all sections and sub-sections and uses the same numbering system
as the main body of the report. The preliminaries are not listed. Remember -- ease of use is
paramount
4.2 Main Text
The main text has to include
Introduction
Body
Discussion, Conclusion and Recommendations
The Introduction defines the subject of the report so that the reader is prepared for the text that
follows. Here you can outline the company and/or department for which you worked, and you
can summarize the work you performed at the company. Setting the background is important
because the department member evaluating the report may not be familiar with the detailed
operations of your employer. Of course, there is no need to give a highly detailed account. The
information on the site layout and number of employees would only be given if it relates to later
parts of the report.
The second part of the background should outline the history or objectives leading up to the
project or study detailed in the report. The purpose of this part is to argue why the specific
project or the study outlined in the report is of interest. From this second part of the background,
the reader can now anticipate the objectives of the study. The objective or goal of the study
outlined in the report should be crisply stated and conceptually separated from the background
and the method used.
An introduction answers the question, ``Why was the specific work or study done?''. Keep your
introduction brief, but remember to outline the background and scope of the report and give a
clear statement of objectives of the study. Ask a question that you will try to answer in this
study. After reading the introduction, your reader should be prepared for the report that follows,
and remember that a reader will be looking for sections dealing with the issues addressed in the
introduction
The Body is the longest part of your report. It is here that you develop your theme by examining
the problem, your findings and their meaning. This body of the report should be formatted
appropriately with sections and headings to guide the reader through the report.
Although every report will have different section headings, there are certain themes which run
through all reports - a description of the methods used to acquire data, a summary of the data
obtained and finally a discussion of the interpretation of the data. In this context the word
``data" can have such different meanings as actual scientific measurements, textbook
information, manufacturer's literature, plant logbooks, financial statements, opinions of experts
or employees and so on.
Conclusions and recommendations are often confused but they are not the same thing.
Conclusions are derived from research outlined in the main body and do not introduce new
Page | 35
material. They may be presented in a sequence of two or three sentence paragraphs. The
conclusions should specifically answer the questions raised in the introduction or conclude how
the goals or objectives stated in the introduction have been met.
Recommendations are proposed plans of action for the future. They are suggestions following
logically from the conclusions. Remember that conclusions deal with the present,
recommendations with the future. Each should be presented on a separate page.
Appendix (or appendices) provides your reader with supporting information that elaborates on,
but is not essential to, the development of your theme, or any information that is necessary to
justify your statements and which are too lengthy to include in the main text without interrupting
the line of thought developed there. The appendices are identified by numbers or letters. Do not
include appendices that have not been cited in the text.
Reference Material
The reference material can include
1. References
2. Glossary
3. Nomenclature
4. Appendices
References: lists all those books and journals, and if necessary web pages, to which you
specifically refer in your report. Materials from other authors and diagrams that you have not
drawn should be acknowledged explicitly when they are first used in your report. The references
should follow a well-established and consistent style.
It is very unlikely that no references are needed in your report. References have to include links
to any information that is coming from external sources. This includes data or any other material
on which your analysis is based. Any statement has to be justified. For example, statements like
“The internet is expanding exponentially” need to be justified. How do you know that? You have
to refer to the source of this information or back-up your statement on your own account if this is
a novel observation.
In the former case you have to make sure that you agree with the statement, or state otherwise (in
which case you would have to justify your opinion.) If asked about any detail of the report you
must be able to answer all the questions or be able to point to the right references.
The Glossary is only needed when you have used specialized terms, mathematical symbols or
professional jargon in an extensive way. If you have used specialized terms only occasionally, it
is acceptable to define it within your text. This same rule applies for the Nomenclature. It is
only required if a large number of symbols are used throughout the report
Page | 36
Page | 37

INDUSTRIAL TRAINING EVALUATION FORM FOR BIT STUDENTS
(To be filled by EMPLOYER/INDUSTRY SUPERVISOR)
NAME OF STUDENT __________________________________________________________
REGISTRATION NUMBER ___ __________________________________________________
DEPARTMENT (Business Information Technology) ______________________________________
HOTEL/INSTITUTION/COMPANY’S NAME _____________________________________
POSTAL ADDRESS____________________________________________ ________________
PERIOD OF EVALUATION _______MONTHS FROM _______________TO ________________
SUPERVISOR: _________________________________ DESIGNATION: _____________________
TEL NO.: ____________________________EMAIL: ______________________________________
EVALUATION CRITERIA Maximum Marks REMARKS

Marks (%) awarded
Attendance 10
Punctuality 10
Reliability 10
Innovativeness 10
Cooperation and team work 5
Self discipline 5
Interest in work 5
Would you consider this student for another INDUSTRIAL ATTACHMENT? Yes______ No ________
Would you consider this student for full-time permanent employment if you had an open position? Yes______ No ________
Would you consider another intern from UTB? Yes______ No ________
Additional comments ………………………………………………………………………………………………………………...
Manager of the company or representative:
Name: _______________________________________________________________
Signature: _____________________Date: __________________________________
NB: this form is valid only if it bears official stamp of the organization where the student was attached, the University Logo and Stamp
Page | 38
INDUSTRIAL TRAINING EVALUATION FORM FOR ALL STUDENTS

(To be filled by UTB Supervisor)
NAME OF STUDENT __________________________________________________________
REGISTRATION NUMBER ______________________________________________________
DEPARTMENT (HRM/TTM/BIT/VTP/IATA)____________________________________________
HOTEL/INSTITUTION/COMPANY’S NAME _____________________________________
POSTAL ADDRESS____________________________________________________________
PERSON CONTACTED. POSITION HELD……………………….
TEL. NO. E-mail………………………………….
DATE OF VISITATION
Maximum Marks REMARKS

EVALUATION CRITERIA Marks (%) awarded
Attendance 10
Punctuality 10
Reliability 10
Attitude at work 10
Meeting deadlines 5
Innovativeness 10
Interpersonal skills 5
Additional comments…………………………………………………………………………………………..
………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………..
UTB supervisor
Name: _____________________________ Company Supervisor
Signature: __________________________ Name:_____________________________
Date: _______________________________ Signature: _________________________
Date: _____________________________
NB. This form should be signed by the UTB supervisor and is only valid if it bears the University Logo and Stamp
Page | 39
Lecturers' Report Form on Internship Visits
NAME OF LECTURER __________________________________________
Date
Contact Person
of and Email
Visit Company Designation Telephone Nº Address Remarks
Nº of students seen _________________ Date submitted: _____________
Nº of students not seen _____________ Signature______________

Received by: ______________
C/O CAC – UTB
Page | 40
INDUSTRIAL ATTACHMENT CLEARANCE CHECKLIST
NAME OF STUDENT __________________________

REGISTRATION NUMBER _______________________
DEPARTMENT__________________________________
DETAILS
SIGNATURE
(Cleared/
SN DEPARTMENT OF HEAD OF
Not
DEPARTMENT
Cleared)
DEPARTMENT OF
1
REGISTRAR
Registration for current

trimester
Number of cummulative
credits
(Recommended 266 Hours)
2 LIBRARY
DEPARTMENT OF
3
FINANCE
DEPARTMENT OF
4 (HRM/TTM/BIT/VTP/IATA
and others )
Page | 41
STUDENT CONTRACT FORM

Arrival note
PHOTO
DEPARTMENT (HRM/TTM/BIT/VTP/IATA)……………………………………………………….
1. STUDENT DETAILS
Name of the student trainee………………………………………………………………………..
Registration Number……………………………………………………………………………...
Domestic address:
P.O. Box…………………………………………………………………………………………...
Telephone number: ………………………………………………………...……………………...
Email……………………………………………………………………………………………….
Department of training/Position held………………………………………………........................
Date of starting industrial training: From ………………………..…To ……...………………….
Duration of training………………… ………..Months
2. DECLARATION NOTE
I, ………………………………………... declare that I have started work/training with:
Hotel/Institution/Company’s Name ………………………………….............................................
Postal Address ……………………………………………………………………………………..
Telephone………………………………………………………………………………………….
I will commit and abide by the organization regulations and all the rules pertaining to my training till the end.
Signature of the student trainee………………….…….……… Date…………..................
Signature & Designation of the supervisor ………….………... Date……..……………...
Signature of the Director CAC - UTB……………………… Date…………………...
NB. This form should be signed by the field supervisor and sent back within two weeks after the commencement of the
training. This form is only valid if it bears the University Logo and Stamp.
Page | 42
REGISTRATION FORM
Module Title: Industrial Attachment
Student
Picture
1. STUDENT DETAILS
Names of student:....................................................................................................
Department:............................................................................................................
Registration Number: ............................................................................................
Year of Study: ........................................................ Trimester:..............................
Number of Credits accumulated by the student: ................................................
Session: Evening Morning:
Gender: Male Female
Telephone number:.................................................................................................
E- mail: ....................................................................................................................
Student Signature:..................................................................................................
2. APPROVAL OF HEAD OF DEPARTMENT

- Names: ..................................................................
- Date: .....................................................................
- Signature:.............................................................
3. DIRECTOR OF CAREER ADVISORY CENTER

- Names: ..................................................................
- Date: .....................................................................
- Signature:.............................................................
NB:
All students illegible for the industrial attachment MUST register for it by filling this form 3 months before they
start their industrial attachment. All students who will start the Industrial Attachment without being registered
will not be recognized by UTB. This form is found in Career Advisory Center office.
Page | 43
Revised by UTB Career Advisory Center

UTB
P.O. Box 350, Kigali - Rwanda
Tel: +250-788 306692, +250-784124606
Email: careercenter@utb.ac.rw
info@utb.ac.rw
www.utb.ac.rw
Second Edition
July 2016
© UTB
Page | 44

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UNIVERSITY OF TOURISM, TECHNOLOGY AND BUSINESS STUDIES

INDUSTRIAL ATTACHMENT HANDBOOK

P.O. Box 350, Kigali - Rwanda

Food and Beverage Service .................................................................................................... 14

4.2 Main Text.......................................................................................................................... 35

This handbook outlines procedures and evaluations of undertaking Industrial Attachment to

OBJECTIVES OF INDUSTRIAL ATTACHMENT

 To enable students to have a broader understanding of their career

 Enable students to gain problem solving skills and analytical abilities.

1. INDUSTRIAL ATTACHMENT FORMAT

Requirements for Industrial Attachment

Industrial Attachment Handbook

Industrial Attachment Seminar

Activity Time period

Registration in Career Center, Obtain 3 months before the Industrial

Assigning of a supervisor By the end of second week after

Timing of visits End of first month and beginning

Student Industrial Attachment report One month after Industrial

Role of the Career Advisory Center

 Advice students regarding the Industrial Attachment

The role of the student

Industrial Attachment progress

SUPERVISION AND ASSESSMENT

Criteria used in supervisor allocation

The role of the institution

The role of the industry supervisor

The role of the institution supervisor

The criteria include

 Reviewing the student’s logbook and advice accordingly.

Benefits for the organization

2. INDUSTRIAL ATTACHMENT REPORTING

INDUSTRIAL ATTACHMENT LOGBOOK

3. FORMAT FOR THE INDUSTRIAL ATTACHMENT LOGBOOK

Formulate objectives to be attained on a daily basis, depending on the department.

Objectives for the day

i. Find out how the check-in process is done

INDUSTRIAL ATTACHMENT ABROAD

4. SPECIFIC DEPARTMENTAL REQUIREMENTS

Hotel and Restaurant Management Degree Program

Key areas to be covered

 Front office operations,

The undergraduate student should be attached to a minimum of 3 departments during the 3

Food and Beverage Service

Travel and Tourism Management Degree Program

 Tourism organizations, for example Rwanda development board,

Students will be attached in one of the following companies:

Students studying this programme are to be attached in an airline company. Activities to be

carried out during the Industrial Attachment period include:

Airline Cargo Handling

The students to be attached in one of the following companies

Tour and Travel Operations

Business Information Technology Degree Program

Key areas to be covered

 Hardware and software maintenance

INDUSTRIAL ATTACHMENT REPORT FORMAT

Hotel and Restaurant Management Department

Acknowledgement- (Appreciate all that had an input in your work)