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Case Study OB2

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“Evolve to Excel” – Laying the foundation for a transformational Journey

About us:

Quick Heal is the market leader in the consumer segment while the company has been rapidly
ramping its presence in the enterprise business with brand ‘Seqrite’. Started in 1993 as an AV vendor,
the company has diversified to become an all-round player in cybersecurity with presence in B2C,
B2B and B2G segments.

Problem Statement:

To ensure that the organization is ready to go to the next stage, the management was keen on creating
a progressive organization design that makes the organization future ready and also responds to the
current business challenges. The objective of this was to build a product organization design in line
with strategy, create an internal talent pool and clear career paths.

Approach:“Evolve to Excel” is the transformation of Quick Heal


culture and organization from a Grade-centric to a role-centric
organization. This helped to focus on professional identities rather than
Grades; be more effective in assigning the right people to the right
project at the right time; and provide employees with visibility into
their career opportunities. The journey was divided into 2 phases,
Phase 1- Role Architecture- A foundation for a meaningful career. In
this phase, Unique roles were identified and from 300+ roles in the
organization this came down 116 unique roles and from 15 grades it
came down to 10 grades structure. In Phase 2-Learning Architecture,
for all unique roles, technical and behavioral competencies were
identified along with the desired proficiency level.

Project Team:

The project started in January ’19 and was driven by the in-house cross-functional team. Post
discussion with senior leadership, the CHRO along with project manager and HRBP’s prepared the
team charter, “The Evolve to Excel” journey plan was discussed with the team and the objective,
scope of work for every individual along with the expectations and milestones were defined. The
project was led by the CHRO and L&D (Project Manager). HRBP’s reached out to the HoDs for 4-5
nominations from each department who would be part of the core team. Every individual was given
the responsibility to manage the end-to-end execution of the project plan for the respective BU’s. The
HRBP’s reached out to each other or the core team for any support.

Execution:

The CHRO, project manager along with HRBP’s planned meetings with every BU and their senior
leadership to onboard them on the project and gain buy-in. Initially, the core team was skeptical of the
project’s success as this was a big change for the organisation and the team was inexperienced. The
CHRO conducted trainings and referred a lot of learning material to the team. HRBP’s worked closely
with the respective BU to work on identifying unique roles, JDs and career paths. The process
required a comprehensive review of the existing roles and aligned them to the existing structure and
ensured an appropriate fitment of the employees to the roles. During the employee mapping phase,
there was a lot of push-back from the managers and HoDs due to roles being merged which led to re-
titling of roles. On a regular basis organization wide communication was shared on the progress of the
project, regular project team meetings conducted, road shows and workshops for employees and
managers were conducted to help improve employee buy-in for organizational wide change.

Conclusion: The entire exercise was successfully completed and implemented within 5 months by the
project team in the organisation. This project helped create a foundation for a meaningful career
which led to the beginning of a transformational journey at Quick Heal.

TEAM – Together Everyone Achieves More

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