Management Programme (MP) Term-End Examination December, 2020

No.
of Printed Pages : 6 MS-1

MANAGEMENT PROGRAMME
(MP)
Term-End Examination
December, 2020
MS-1 : MANAGEMENT FUNCTIONS
AND BEHAVIOUR
Time : 3 Hours Maximum Marks : 100

Weightage : 70%
Note : (i) There are two Sections, A and B.
(ii) Attempt any three questions from

Section A. Each question carries
20 marks.
(iii) Section B is compulsory and carries

40 marks.
1. Briefly describe the importance of

communication in an organisation. Discuss
various Channels of Communication and their
relevance, giving few examples.
Lot-I P. T. O.
[2] MS-1
2. “In the Management Process Control is a

facilitating function aiding the organisation to
accomplish the set objectives.” Elucidate the
statement. Briefly discuss the strategies of
control.
3. Discuss successful vs. effective leader. Describe

and discuss any two theories of leadership
styles and their merits and demerits.
4. Briefly discuss techniques use in different steps

involved in decision-making. Describe how to
overcome barriers to effective decision-making,
citing examples.
5. Write short notes on any three of the following :

(i) Conflict Management
(ii) Line and Staff Relationships
(iii) Approaches to Co-ordination
(iv) Formal and Informal Organisation
(v) Network Structure
Section—B
6. Read the following case and answer the

questions given at the end :
Vishal Industries Ltd., is a medium sized

engineering factory employing 250 employees.
[3] MS-1
The Factory Manager advised the Personnel

Manager of the company to select a right man
to fill up the vacancy of a “Time-Keeper”. The
Personnel Manager inserted an advertisement
for this post in prominent local newspapers and
received a large number of applications
although specific job description and job
requirements were embodied in the
advertisement. After preliminary screening of
applications, the Personnel Manager selected
only 6 applications out of 197 and sent them
“Application Bank” for collecting their detailed
information. On receipt of Applications and on
further scrutiny, it was observed that two
candidates were age-barred, although they had
a good experience at their credit and one
candidate had a suspicious personal life. The
Personnel Manager therefore selected only 3
candidates and sent them call-letters for a
personal interview on a stipulated date.
Only two candidates out of three appeared for

the interview before the Interview Panel
P. T. O.
[4] MS-1
consisting of three interviewers. The panel had

therefore to take a decision on selection, either
of Mr. Tukaram Patil or Mr. Girish Mahajan.
The personal traits and merits of these two
candidates are as follows :
Mr. Tukaram Patil, a young man of 30 years,

has worked for a year in the Time Office of a
reputed company. He is an exceptionally
sociable, amicable individual who enjoys mixing
with employees. His verbal skills are average,
hut he has a good degree of hardness. He can
sit late in office and prepare payrolls of
employees and complete the checking of pay-
sheets a day before the actual date of payment.
He does not demand extra remuneration or
over-time for sitting late hours in office. He is a
good sportsman also and has worked as a
secretary of a sports club. A glaring weakness
as revealed during the interview is that Mr.
Patil’s memory is not strong and he may forget
a task assigned to him. But he is straight-
forward and frankly accepts his limitations.
[5] MS-1
Mr. Girish Mahajan, is also a youth, aged 25,

and has a good personality, above average
communication skills, but at times is “rough” in
dealing with people. His clerical and
computational skills are excellent. He does not
on his own mix with people or take part in
extra curricular activities. He joined a textile
mill as a clerk in the Time Office and was
promoted to the post of Assistant Time Keeper
within a period of 5 years. He is against the
principle of sitting late in office. His sense of
time keeping, punctuality is good and regular.
He feels that attendance of employees must be
posted in the regular register on the same day
and paysheets must be kept ready on 1st of
every month and sent to A/c Department, for
checking before 3rd inst. Similarly, he prepares
PF/ESI statements and returns in time and
submits the same to respective Government
authorities in time. However, Mr. Girish
Mahajan is short tempered and at times he also
had heated arguments with managerial
P. T. O.
[6] MS-1
executives. He limits his existence to his

working table and if anybody unconnected with
the time-office work comes near his table, he
loses his temper.
Questions :
(a) In terms or overall capabilities and job

requirements, whom will you recommend
out of the two candidates, in your capacity
as a Personnel Manager ?
(b) In case the other two members of the

Interview Panel differ from your decision,
how will you convince them ?
(c) As a Manager HR, what will you do to

improve the interpersonal relations in the
organization ?
MS-1

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No.

of Printed Pages : 6 MS-1

Time : 3 Hours Maximum Marks : 100

Note : (i) There are two Sections, A and B.

(ii) Attempt any three questions from

(iii) Section B is compulsory and carries

1. Briefly describe the importance of

2. “In the Management Process Control is a

3. Discuss successful vs. effective leader. Describe

4. Briefly discuss techniques use in different steps

5. Write short notes on any three of the following :

6. Read the following case and answer the

Vishal Industries Ltd., is a medium sized

The Factory Manager advised the Personnel

Only two candidates out of three appeared for

consisting of three interviewers. The panel had

Mr. Tukaram Patil, a young man of 30 years,

Mr. Girish Mahajan, is also a youth, aged 25,

executives. He limits his existence to his

(a) In terms or overall capabilities and job

(b) In case the other two members of the

(c) As a Manager HR, what will you do to

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