Why the newest LCCT airport facing

some issues with the main LCC.

PROBLEM STATEMENT

Low-cost carrier terminal or LCCT a.k.a.

budget terminal is a specific type of
airport terminal designed with the needs
of low-cost airlines in mind. Though
terminals may have differing charges and
costs, as is common in Europe, the
concept of an all-budget terminal was
promoted and pioneered by Tony
Fernandes of AirAsia at Kuala Lumpur
International Airport in 2006.

INTRODUCTION This LCCT terminal is managed and

operated by Malaysia Airports (Sepang)
Sdn Bhd. In observance to the Low Cost
Carrier (LCC) business model, it is
designed to facilitate the passengers'
movement of international and domestic
departures and arrivals within a single
floor operation area.

HYPOTHESIS

High chargers for low-cost passengers

terminal.

FINDING

- The problem starts is because of the

Malaysian Airport Berhad has raised the
tax on passenger for low cost airline
passengers.
QUESTIONAIRE :
-The Malaysia Airport Berhad (MAHB)
wanted to equalised both of the airport
Why does main LCC was not happy with
and the result is tax for airport chargers
the unfair charges ?
are similar towards the full service airport.

SOLUTION

- The Malaysia airport should recognize

the main reason for the new terminal
- The charges for the newer low-cost
terminal should not be higher since the
target is for affordable and low-cost flyers.

HYPOTHESIS

Infrastructure issue of the new low cost

carrier terminal.

FINDING

- The airport design problem with less

accommodation make people walk for a
long distance in order to get to their gate
QUESTIONAIRE : especially for elderly people .
- The gate for domestic and international
Why does the newer KLIA 2 airports flight is confusing causing people to que
made passengers confusing and congest for wrong gate.
especially at the immigration terminal - The newer airport is lack of signage and
customers instruction and guidelines.
luxurious as the main airport.

SOLUTION

- The KLIA 2 airports need to

accommodate for lesser time to spend
walking inside the airport to clear the
congest.
- The signage need to be easy for people
to understand and having some good
floor plan on what people should follow
and can be used.

HYPOTHESIS

cost overrun was from rm 1.9 billion to rm

4.0 billion and with more than 2 years of
delay in its completion

FINDING

-One of the major factor which may have

contributed to the cost overrun and
delayed completion is the inability to
manage change

QUESTIONAIRE: -The cost of KLIA2 increased because of

an increase in scope due to a new design
why was klia2 projects cost overruns? concept of KLIA2

SOLUTION

Solution-Plan the purpose of the project

by taking into consideration , the risk
management and scope in this case is to
finish klia 2 as per the initial project
planning without running away from the
schedule and cost and to clearly outline
The KLIA2 was developed as a the possible risk so that when a change or
new requirements arises we could
replacement to the Low Cost Carrier manage it without interruption

Terminal (LCCT). However the main

LCC in Malaysia is not satisfied with HYPOTHESIS

the situation at the new terminal. The confusion of queing line for domestic
and international travel.

FINDING

There are some customers who complain

against lcct. among the complaints given
was the customers had to queue for a
long period of time for immigration
clearance.

In addition, only three counters were

QUESTIONAIRE : opened to cater to the surge of
passengers.
Why does passengers need to wait for
long qeues? Apart from the problem of delays, there
are some customers who are not sure
which line is meant for Malaysian
passport holders or which is meant for
international passports, "

SOLUTION

The solution to this problem, the LCCT

needs to open more counters so that the
flow of violators will run smoothly.
In addition, the management must also
ensure that there is a split between
Malaysian passport holders and
international passport holders.

HYPOTHESIS

It is placed at the center of the airport

where it disperse towards all the other
gates

FINDING

The klia2 has recently undergone a layout

reconfiguration that will ensure that the
counters and autogates are placed at the
QUESTIONAIRE : most optimal location and allow for a
more comfortable and smoother flow of
Is the terminal in Klia2 strategically immigration process.
placed for passengers ?
-The Arrival Hall is located at Level 2 of
klia2 Main Terminal Building and it is the
area where people or the incoming
passengers will arrive.

SOLUTION

-Need to implement upgrades slowly

-Alternative way to generate income
-Probability to open domestic flights,but
with high reasonability

HYPOTHESIS

-All passengers from internatiol/domestic

flights have differents paths to the
selected terminals.

FINDING

-International Passengers for arriving and

departing need to go through
QUESTIONAIRE : immigration/security and customs check
before proceeding
Is the klia2 terminal efficient for
passengers who transit via connecting
flights ? -Domestic passengers,either from arrival
or departing straightly go through the
pier,and exit through the main terminal
building

SOLUTION

-Less inspection towards international

passengers
-Minimize the routes for transitting
passengers

https://www.klia2.info/klia2/klia2-layout-
plan/flight-transfer-via-klia2/#:~:text=
The%20Flight%20Transfer%20facility%
20at,and%20stopping%20over%20at%
20klia2
METHODOLOGY https://www.lcct.com.my/about-lcct/
what-is-lcct/
https://www.grin.com/document/996394

In conclusion, The Kuala Lumpur

International Airport 2 (klia2) is the
World’s Largest Purpose-Built Terminal
for Low Cost Carriers to handle 45 million
passengers per annum; built at lowest
cost per passenger with aerobridges and
better passenger convenience,
CONCLUSION accommodating enhanced commercial
activities, and increasing in scope to
meet the Regulatory, Airlines, Airport
and Public requirements.