Oracle Fusion Applications

Human Capital Management

Interact with HCM

Cloud using HCM
& Recruiting Skills
Business Brief | April 2021
DISCLAIMER
The following is intended to outline our general product direction. It is intended for information purposes only, and may
not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should
not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality
described for Oracle’s products remains at the sole discretion of Oracle.

2 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Contents
About this Document ............................................................................................... 5

Document History..................................................................................................... 5

Introduction to HCM Skills ........................................................................................ 6

HCM ............................................................................................................................... 6

Recruiting ....................................................................................................................... 7

Configuration Considerations for HCM Skills ........................................................... 8

Configure a web channel and connect it to FADigitalAssistant ..................................... 8

Configure the Web Channel SDK ................................................................................. 10

Grant Users Access to the Web Channel in Applications ............................................ 11

Enable Insights in ODA ................................................................................................. 13

Secure Access to Intents .............................................................................................. 14

Refer to Additional Resources ..................................................................................... 20

Interacting with HCM using Oracle Digital Assistant .............................................. 20

HCM Skill ................................................................................................................. 21

Absence Balance .......................................................................................................... 21

Past & Future Scheduled Absences ............................................................................. 22

Anytime Feedback ....................................................................................................... 23

Benefits Coverage ........................................................................................................ 24

Directory ...................................................................................................................... 25

Payslip .......................................................................................................................... 26

Salary............................................................................................................................ 27

Tax Withholdings & Year End Documents ................................................................... 28

Onboarding .................................................................................................................. 29

3 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

 Manager Self-Service ................................................................................................... 30

Team Performance Evaluations & Goals ..................................................................... 31

Recruiting Skills ............................................................................................................ 32

Configure Job Categories ............................................................................................. 34

Getting Started – Candidate Experience...................................................................... 34

Search for jobs ............................................................................................................. 34

Check application status .............................................................................................. 35

Add to talent pool ........................................................................................................ 35

Withdraw job application ............................................................................................ 36

Delete candidate profile .............................................................................................. 36

Getting Started – Internal Candidate Experience ........................................................ 37

Search for jobs ............................................................................................................. 37

Check application status .............................................................................................. 38

Withdraw job application ............................................................................................ 38

Getting Started – Hiring ............................................................................................... 39

Show my requisitions ................................................................................................... 39

View job applications ................................................................................................... 40

Check candidate status ................................................................................................ 40

Create Job Requisition ................................................................................................. 41

Check offer status ........................................................................................................ 42

4 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

About this Document
This document provides a functional description of the HCM delivered skills that enable HCM roles to interact with the
Oracle Digital Assistant. It does not provide pricing information, conceptual information about the Oracle Digital
Assistant or instructions for how to implement the Oracle Digital Assistant. To use any of the HCM skills described in this
paper, you must first provision and configure the Oracle Digital Assistant.

Document History

Activity Date

Updates on CE Job Category & Web April 2021

Channel Configuration

CE Skill configuration using HCM Dec 2020

Experience Design Studio

Internal Candidate Experience skill May 2020

Updated for 20A Hiring Skill March 2020

Updated for 20A December 2019

First published May 2019

5 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Introduction to HCM Skills
You can use a digital assistant to interact with HCM and Recruiting Cloud by downloading skills available from the Oracle
Digital Assistant (ODA) skill store.

While on the road or between meetings, you can quickly converse with skills to answer questions using chat channels
such as Web Channel. Alternatively, you can use the various channels supported by the Oracle Digital Assistant
platform.

HCM
The HCM skill includes multiple intents designed to address employment related questions or help you initiate a
manager self-service transaction. When you download the HCM skill, you get all delivered intents. If you don’t want to
make them all available to your employees or haven’t implemented all functionality to support the intents, you can
control access using security as described below. For web channel, you can access this skill within the HCM application.

To use the intents, you must have implemented the corresponding Oracle Fusion functionality so that data exists in the
application. For example, to use the Pay slip or Absence Balance intents, you must have implemented Fusion Payroll and
Fusion Absence Management, respectively.

6 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Recruiting
Oracle Recruiting Cloud now supports Candidate Experience, Internal Candidate Experience, and Hiring Skills.

The Candidate Experience skill integrates with Oracle Recruiting Cloud and enables candidates to search for jobs, check
their application status, add to talent pool, withdraw the application or delete profile.

Note: The Candidate Experience skill must be hosted in its own digital assistant and can’t be combined with any other
skills because it’s an external candidate focused skill.

To interact with the Candidate Experience skill using an Oracle Web channel, you can follow these instructions to set it
up:
https://support.oracle.com/epmos/main/downloadattachmentprocessor?attachid=2530856.1%3A3&docType=WHITE%
20PAPER&action=download

The Internal Candidate Experience skill integrates with Oracle Recruiting Cloud and enables internal candidates to search
for jobs, check their application status or withdraw the application. The Internal Candidate Experience skill can be part of
the DA with other skills like Hiring and HCM.

The Hiring skill integrates with Oracle Recruiting Cloud and enables recruiters and hiring team to check their requisition
status, candidate status and review any pending offers. The Hiring skill can be combined with other skills like HCM and
Approvals, and is part of the Fusion Applications Digital Assistant.

7 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Configuration Considerations for HCM Skills
Refer to the Fusion Applications Digital Assistant Setup Document for information on how to implement the digital
assistant. Then use the procedures below for HCM specific settings.

Configure a web channel and connect it to FADigitalAssistant

Refer to the Fusion Applications Digital Assistant Setup Document to set up the digital assistant and access the ODA
External Endpoint URL.

1. Based on the user privileges assigned to you, sign in to Oracle Digital Assistant using your SSO credential.
2. From the Navigator, select Development > Channels.
3. Click Channel.

4. In the Create Channel dialog box, enter the details, and from the Channel Type list, select Oracle Web.

8 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

5. Click Create.
6. Select FADigitalAssistant in the Route To list to associate this Web channel to FADigitalAssistant.
7. Move the Channel Enabled slider to the enabled status.
8. Move the Client Authentication Enabled slider to the disabled status
9. Enter * in the Allowed Domains.
10. Copy the Channel Id value.

9 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Configure the Web Channel SDK
1. Log in to Fusion Applications and go to Setup and Maintenance.
2. Search and select task Manage Administrator Profile Values.
3. Search Profile Option Code: FA_ENABLE_DIGITAL_ASSISTANT.
4. Enter Profile Value: Y at Site Level.

5. Click Save.
6. Go to HCM Experience Design Studio in the sandbox environment.
7. From the Navigator, select Digital Assistant Configuration.
8. To configure the HCM Skills, select the “Oracle Fusion Application”. To configure the Candidate Experience skill,
select the “Candidate Experience” from the Digital Assistant dropdown.
Further instructions to configure the Candidate Experience are provided at
https://support.oracle.com/epmos/main/downloadattachmentprocessor?attachid=2530856.1%3A3&docType=
WHITE%20PAPER&action=download

9. Enter the Server URL of the ODA instance where the Oracle Web Channel is configured.
Example: idcs-oda-88343450fd012b9fb498be0c36-t0.data.digitalassistant.oci.com
10. Paste the Web Channel Id that was generated while creating the web channel in the ODA.
11. Specify other web channel preferences in Features and Functionality Configuration section.

10 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

 12. Click Save.
13. Select Publish in the actions list to publish the configuration changes.

Grant Users Access to the Web Channel in Applications

1. Sign in to Oracle HCM Cloud with IT Security Manager Privileges.
2. On the home page, select Navigator > More… > Tools > Security Console to open the Security Console.
3. On the Roles page, search for the custom role that you are using to access the digital assistant. If role does not
exist, create a new custom role.

4. From the drop-down list, select Edit Role to view the Edit Role: Basic Information page.
5. Click Next to view the Edit Role: Function Security Policies page.
6. Click Add function Security Policy to add the digital assistant function privilege.
7. Search for the following function privilege and add it to the custom role:
 Access Digital Assistant
8. On the Edit Role: Function Security Policies page, click Next.
9. On the Edit Role: Summary and Impact Report page, click Save and Close to save the changes.
10. Click the Users tab.

11 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

 11. Search for and select the user who requires access to the digital assistant.
12. Click Add Roles to add the new role to user.
13. Search for the custom role and click Add role Membership. Ensure that the custom role is assigned to this user.

14. Click Add Privilege to Role to add the function privilege to the custom role.

15. Click Save and Close.

12 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Enable Insights in ODA
Refer to the Fusion Applications Digital Assistant Setup Document to get information on IDCS setup and access to the
ODA External Endpoint URL.

1. Based on the user privileges assigned to you, sign in to Oracle Digital Assistant using your SSO
credentials.
2. From the Navigator, select Skills.
3. Select the HCM skill that you have configured.
4. Go to Navigation > Settings
5. Click Enable Insights to provide insight into how the skill is performing.

13 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

 6. Go to Navigation > Insights. Here you can see how the skill is performing, for example, complete versus
incomplete conversations and what are the top resolved intents. Additional information on insights can be
found here.

Secure Access to Intents

Most intents are backed by REST APIs that are secured by function and aggregate privileges. You can control the intents
employees can access in the HCM skill using these privileges. If you haven’t implemented or licensed functionality
required for an intent, don’t grant your employee role the privileges for those intents.

REST APIs not only give access to the conversation in the skill, they also evaluate data security to determine whose data
the user can see within the skill response, their own or someone else’s.

Some intents use deep links rather than REST APIs. There is no functional security check to determine which deep links
the responses will include. When the user clicks a deep link provided by the digital assistant, a security check is
performed. Users who don’t have the function privilege to perform the deep linked action will get an access error. For
actions that require selecting a person, the user must click the deep link and sign into the HCM Cloud Service before
selecting a person. Data security is performed after the user searches for and selects the person.

The following table identifies the required privileges for REST APIs and deep links for all the intents included in the HCM
skill.

14 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Skill Intent REST (Aggregate) Privileges/Duty Role Deep Link Name
API /
Deep
Link
Absence REST Use REST Service - Absences (ORA_ANC_REST_SERVICE_ACCESS_ABSENCES)
HCM

balance API
Deep Maintain Absence Records (ORA_ANC_SELF_SERVICE_ABSENCE_RECORDS_DUTY)
 Add Absence
Link
(ADD_ABSENCE)
Anytime REST Use REST Service - Person Notes Visibility Options Read Only
Feedback API (HRT_REST_SERVICE_ACCESS_PERSON_NOTES_VISIBILITY_OPTIONS_RO)
Use REST Service - Person Notes (ORA_HRT_REST_SERVICE_ACCESS_PERSON_NOTES)
Benefits REST Use REST Service - Benefit Enrollments Read Only
Coverage API
(ORA_BEN_REST_SERVICE_ACCESS_BENEFIT_ENROLLMENTS_RO)
Directory REST Use REST Service - Public Workers Read Only
API
(ORA_PER_REST_SERVICE_ACCESS_PUBLIC_WORKERS_RO)
Deep Access Person Gallery (ORA_PER_WORKER_GALLERY_SEARCH_DUTY)
 Change Photo
Link
(UPDATE_PHOTO)
Deep Access Person Contact Information by Worker Contact Info
Link (ORA_PER_ACCESS_PERSON_CONTACT_INFORMATION)
 (EMP_CONTACT_INFO)
Person Communication Methods
Management (ORA_PER_PERSON_COMMUNICATION_METHODS_MANAGEMENT_DUTY) --
for phone and email

Change Person Address (ORA_PER_PERSON_ADDRESS_MAINTENANCE_DUTY) -- for address
Deep Access Person Gallery (ORA_PER_WORKER_GALLERY_SEARCH_DUTY) Directory
Link
(DIRECTORY_ORG_CHART)
 Skill Intent REST (Aggregate) Privileges/Duty Role Deep Link Name
API /
Deep
Link
Deep Access Family and Emergency Contacts by Worker Family and emergency contacts
Link (ORA_PER_PERSON_CONTACT_DETAILS_VIEW_DUTY)
 (EMP_FAMILY_AND_EMGNC_CON
Manage Person Contact Details (ORA_PER_MANAGE_PERSON_CONTACT_DETAILS)

 TACTS)
Goals REST Use REST Service - Performance Goals Read Only
API (ORA_HRG_REST_SERVICE_ACCESS_PERFORMANCE_GOALS_RO)
REST Manage Performance Goal by Manager Manage Goals
API (ORA_HRG_MANAGE_PERFORMANCE_GOAL_BY_MANAGER)
(MANAGE_GOALS)
Manager Deep
Self-Service Link
Change Worker Location (ORA_PER_CHANGE_WORKER_LOCATION_DUTY) Change Location
(CHANGE_LOCATION)

Change Worker Manager (ORA_PER_WORKER_CHANGE_MANAGER_DUTY) Change Manager

(CHANGE_MANAGER)
Change Worker Working Hour (ORA_PER_WORKER_WORKING_HOURS_CHANGE_DUTY) Change Work Hours
(CHANGE_WORK_HOURS)
Hire Employee (PER_HIRE_EMPLOYEE) Hire an Employee
(NFX_HIRE_AN_EMPLOYEE)
Manage Direct Report (ORA_PER_DIRECT_REPORTS_MANAGEMENT_DUTY) Manage Direct Reports
(MANAGE_DIRECTS)
Manage Onboarding by Manager (ORA_PER_MANAGE_ONBOARDING_BY_MANAGER) Onboarding Employees
(MGR_ONBOARDING_EMPLOYEES
)
Manage Salaries (ORA_CMP_MANAGE_SALARIES) Manage Salary (MANAGE_SALARY)
Promote Worker (ORA_PER_PROMOTION_DUTY) Promote (PROMOTE)
Terminate Work Relationship Terminate (TERMINATE)
(ORA_PER_WORKER_WORK_RELATIONSHIP_TERMINATION_DUTY)
Transfer Worker (ORA_PER_WORKER_TRANSFER_DUTY) Transfer (TRANSFER)

16 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

 Skill Intent REST (Aggregate) Privileges/Duty Role Deep Link Name
API /
Deep
Link
Onboarding Deep Manage Onboarding by Worker (PER_MANAGE_ONBOARDING_BY_WORKER) Onboarding Tasks
Link (EMP_ONBOARDING)
Manage Onboarding by Manager (PER_MANAGE_ONBOARDING_BY_MANAGER)
(MGR_ONBOARDING_TASKS)

Past & Rest Use REST Service - Absences Read Only (ORA_ANC_REST_SERVICE_ACCESS_ABSENCES_RO)
Future API
Scheduled
Absences
Payslip Rest Use REST Service - Payslips Read Only
API
(ORA_PAY_REST_SERVICE_ACCESS_PAYSLIPS_RO)
Deep Manage Personal Payment Method Payment Methods
Link (ORA_PAY_PERSONAL_PAY_METHOD_MANAGEMENT_DUTY)

(VIEW_RES_PAY_METHOD)

Deep View Payslip (ORA_PAY_VIEW_PAYSLIP_MANAGEMENT_DUTY) Payslips

Link
(VIEW_RES_PAY_SLIP)
Salary Rest Use REST Service - Salaries Read Only (ORA_CMP_REST_SERVICE_ACCESS_SALARIES_RO)
API
Tax Deep Update US W-4 (ORA_HRX_W4_UPDATE_DUTY) Tax Withholding
Withholdings Link (VIEW_RES_TAX_FORM_US)
View Year-End Documents (ORA_PAY_VIEW_YEAR_END_DOCUMENTS)
& Year End
Year End Documents
Documents
(VIEW_RES_YEAR_END_DOCS)

17 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

 Skill Intent REST (Aggregate) Privileges/Duty Role Deep Link Name
API /
Deep
Link
Team Rest Use REST Service - Performance Evaluations Read Only
Performance API (ORA_HRA_REST_SERVICE_ACCESS_PERFORMANCE_EVALUATIONS_RO)
Evaluations
Use REST Service - Review Periods List of Values
(HRT_REST_SERVICE_ACCESS_REVIEW_PERIODS_LOV_PRIV)
Use REST Service - Performance Template Document Names List of Values
(HRA_REST_SERVICE_ACCESS_PERFORMANCE_TEMPLATE_DOCUMENT_NAMES_LOV_PRIV
)

Deep View Performance Overview by Manager Evaluate Performance

Link (HRT_VIEW_PERFORMANCE_OVERVIEW_BY_MANAGER_PRIV)
(EVALUATE_PERFORMANCE)
Show my Rest Use REST Service – Job Requisitions Read Only
Hiring

requisitions API (ORA_IRC_REST_SERVICE_ACCESS_JOB_REQUISITIONS_RO) (Duty Role)

Use REST Service – Job Applications Read Only
(ORA_IRC_REST_SERVICE_ACCESS_JOB_APPLICATIONS_RO) (Duty Role)
Use REST Service – Public Workers Read Only
(ORA_PER_REST_SERVICE_ACCESS_PUBLIC_WORKERS_RO)
View job Rest Use REST Service – Job Applications Read Only
applications API (ORA_IRC_REST_SERVICE_ACCESS_JOB_APPLICATIONS_RO) (Duty Role)
Use REST Service – Job Requisitions Read Only
(ORA_IRC_REST_SERVICE_ACCESS_JOB_REQUISITIONS_RO) (Duty Role)
Use REST Service – Public Workers Read Only
(ORA_PER_REST_SERVICE_ACCESS_PUBLIC_WORKERS_RO)
Check Rest Use REST Service – Candidates Read Only
candidate API (IRC_REST_SERVICE_ACCESS_CANDIDATES_RO_PRIV)
status
Use REST Service – Job Applications Read Only
(ORA_IRC_REST_SERVICE_ACCESS_JOB_APPLICATIONS_RO) (Duty Role)
Use REST Service – Public Workers Read Only
(ORA_PER_REST_SERVICE_ACCESS_PUBLIC_WORKERS_RO)

18 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

 Skill Intent REST (Aggregate) Privileges/Duty Role Deep Link Name
API /
Deep
Link
Check offer Rest Use REST Service – Job Offers Read Only
status API (ORA_IRC_REST_SERVICE_ACCESS_JOB_OFFERS_RO) (Duty Role)
Use REST Service – Candidates Read Only
(IRC_REST_SERVICE_ACCESS_CANDIDATES_RO_PRIV)
Use REST Service – Public Workers Read Only
(ORA_PER_REST_SERVICE_ACCESS_PUBLIC_WORKERS_RO)

Search for -NA- Focused on external candidates searching for jobs and applying for appropriate roles. This
Candidate Experience

jobs skill will be used by non-employees, therefore no special security is needed.

Check Auth.
application code
status via
emai
l
Withdraw Auth.
job code
application via
emai
l
Delete Auth.
candidate code
profile via
emai
l

19 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Refer to Additional Resources
Refer to the Oracle Digital Assistant section in the Oracle Help Center documentation for everything you need to know
about the Oracle Digital Assistant including downloading a skill from the skill store, configuring the Oracle Digital
Assistant, adding skills to your digital assistant, and setting up user channels.

Interacting with HCM using Oracle Digital Assistant

The HCM skill covers wide product functionality, but is not designed to address each and every feature of Oracle Human
Capital Management. You can extend the skill beyond its out-of-the-box capabilities to address specific use cases.

These are important considerations for interacting with the Oracle Digital Assistant.

Name Formats

When you enter the person’s name, type it as firstname lastname.

Line Manager’s Team

A line manager is a user with at least one direct report, including dotted line and matrix reports. Line managers can view
data for direct employees only.

Primary Assignments

Only primary assignments are supported for all intents. The digital assistant responses include information for the signed
in user’s primary assignment when asking about themselves, and the primary assignment for others when asking about
another person.

Configuring Skills

Delivered skills are read-only. You can extend skills to modify utterances and synonyms and other metadata to match
your organization’s tone and speaking style. Doing so will help the skill recognize your company name, plan names, and
plan types when included in phrases employees enter into the digital assistant.

Language

English is the only delivered language.

HCM Skill
The HCM skill includes the following intents.

 Absence Balances
 Past & Future Scheduled Absences
 Anytime Feedback
 Benefits Coverage
 Payslip
 Directory
 The Directory intent includes entities to support the following:
 Salary
 Tax Withholdings & Year-End Documents
 Onboarding
 Manager Self-Service
 Team Performance Evaluations & Goals

Absence Balance
View all balances for accrual based absence plans you’re enrolled in.

Intended User: Employee

Sample phrases you can use:

 What’s my vacation balance?

 What will be my vacation balance as of the end of July?
 Annual leave balance
 What is my sick balance?
 Can you show my available vacation balance?
 Do I have any vacation balance left?
 What will be vacation balance at the end of the year?
 How many PTO hours do I have?
 What will be my vacation balance at the end of the month?
 Show me my vacation balance
 What is my leave balance?

Sample synonyms/words: sick, vacation, PTO, comp time, leave, absence, time off, balance

Things to note: The digital assistant does not recognize company specific absence types and plan names. It only
generically recognizes the plan types such as sick, vacation, PTO, and comp time. So if you ask “How many days do I have
in my Acme Sabbatical Plan”, the digital assistant may not understand and may return an unexpected response. The
digital assistant returns all plan balances, even if you ask about a specific plan balance.

You can click the provided deep link to navigate into the application to schedule time off.

21 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Past & Future Scheduled Absences
View your approved absences scheduled in the past or future.

Intended User: Employee

Sample phrases you can use

• Show me my scheduled absences.

• When was my last day off?
• Have I already scheduled my vacation?
• Did I take any time off last month?
• Show me my absence record for the next 2 weeks.
• How much time off did I take last month?
• Show me absences in the last month
• How many paid days leave have I taken this year?
• How much sick time have I used?
• Did I take any time off this year?
• Bring up my vacation plans

Sample synonyms/words: sick, vacation, PTO, comp time, leave, absence, time off, scheduled

Things to note: The digital assistant does not recognize company specific absence types and plan names. It only
generically recognizes the types of plans using the words such as sick, vacation, PTO, and comp time. So if you ask a
question that uses a company specific plan name or plan type, the digital assistant may not understand and may return
an unexpected response.

The digital assistant returns all scheduled absences if you don’t specify a supported time period, even if you ask about a
specific one. The digital assistant also does not understand all time frames. It understands this or last week, last 2 weeks,
last month, last 6 months, and this year, for example.

22 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Anytime Feedback
View or provide feedback for self, peer, an employee, or someone else in the organization and designate who can see
your feedback.

Intended User: Employee, Line Manager

Sample phrases you can use:

• I want to give feedback for susan smith

• I want to add note
• Can I give feedback?
• Can I view my feedback?
• Can I update my feedback?
• Can I delete my feedback?
• Can I view my feedback for John Smith?
• Can I update feedback for John Smith?
• I want to give public feedback for dan martin
• I want to give private kudos for lucy barry

Sample synonyms/words: feedback, note, kudos

Things to note: Even if you specify who can see your feedback, the skill will still prompt you to choose the visibility after
you enter the feedback. You can view and manage feedback for your direct reports. You can also view feedback that you
have given for yourself or others have given for you.

23 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Benefits Coverage
View your medical, dental, and health provider group numbers and the dependents covered under your enrolled benefit
plans for the current benefits plan year.

Intended User: Employee

Sample phrases you can use:

• What’s my medical group number?

• Who are my benefit providers?
• What’s my health provider’s coverage number?
• What is VSPs group number?
• What is the name of my dental insurance?
• Who are my benefit providers?
• How many people are covered under my health plan?
• Is my family covered?
• Who did I cover under my vision this year?
• Are my dependents enrolled in my benefit plans?
• Show me my health plan
• What is my vision plan?

Sample synonyms/words: medical, dental, vision, health, Kaiser, VSP, Metlife, group number, coverage, dependents,
enrolled, insurance.

Things to note: The digital assistant does not recognize company specific benefit plan types or plan names. It only
generically recognizes the types of ‘medical’, ‘dental’, and ‘vision’ and some very common US health providers like
Kaiser, VSP, and Metlife. If you ask a question that uses a company specific plan name or plan type that does not include
one of these recognized words, the skill may return an unexpected response.

When the digital assistant understands the plan type you’re referring to, it will provide the group number for that
specific plan. When it doesn’t understand, it will return group numbers for all enrolled plans. The same is true for
enrolled dependents.

For example, if open enrollment is from Nov 1-Nov 15, 2020, and you made benefit election and coverage changes
effective January 1, 2021, the digital assistant will return coverage and enrollment information in effect for 2020. On
January 1, 2021, it will return coverage and enrollment information for 2021.

24 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Directory
View public information about yourself or others. When the following details are available in your Oracle HCM Cloud
Directory, you can ask the skill to provide the information for yourself or someone else.

 Work and mobile phone numbers

 Email address
 Office address
 Department
 Time zone
 Job title
 Manager
 Nickname
 Assignment names
 HR representative
 Benefits representative
 Direct reports

Intended User: Employee

Sample phrases and formats you can use:

 Who am I?
 Who is my HR rep?
 How many direct reports does susan kim have?
 What is Henry Jones email address?
 What is Henry Jones phone number?
 What is Henry Jones department?
 What’s peter thompson’s office address?
 What is my office address?
 What are my current assignments?
 How many assignments does susan lee have?
 How can I change emergency contact?
 I want to add emergency contact
 I want to change phone number
 Show me my direct reports
 Who is my benefits rep?
 Where is Kerry Dunne’s office?
 Show me Britt Cain’s employees
 Mia Jensen email
 What's henry jones' job title
 Who is Jessica Mullen manager?
 Work phone for Brian Rawlings?
 What department is Eugene Dow in?
 How many employees do I have?

25 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

  Employees in my org

Payslip
View the details of your payslip and access the .pdf to the actual payslip. View your most recent payslip, the payslip for a
specific month or pay period, or the last 3 payslips for example.

Intended User: Employee

Sample phrases you can use:

• Show me my payslip
• What is my net pay?
• How much did I get paid?
• How much money did I make last paycheck?
• Show my last 3 payslips
• How much was direct deposited into my bank account?
• Can I see my August paycheck?
• Show me my March payslip
• Have I been paid today?
• Which bank is my paycheck deposited to?

Sample synonyms/words: payslip, paycheck, paycheque, check, deposited, paystub

Things to note: The digital assistant returns the same response for all questions it determines are related to the payslip,
regardless of how your phrase your question or statement. More detailed questions can be addressed by clicking the link
and looking at the actual payslip for that period.

26 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Salary
View your own salary or the salary of one of your employees.

Intended User: Employee, Line Manager

Sample phrases you can use:

 Show me my salary
 What is my compensation?
 Did I get my raise?
 When was my last salary increase?
 How much was my salary adjustment?
 When was my last adjustment?
 What is John Anderson current salary?
 When was John Anderson last raise?
 When was John Anderson last salary increase?
 When was John Anderson last salary adjustment?

Sample synonyms/words: salary, pay rate, hourly rate, increase, salary adjustment, change, increase

Things to note: The digital assistant returns the same response for all questions it determines are related to salary,
regardless of what question you ask. If the person whose salary you are viewing has never been changed, only current
information will be returned.

27 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Tax Withholdings & Year End Documents
Employees can navigate into the application to view state and federal tax withholdings as well as their year-end tax
documents.

Intended User: Employee

Sample phrases you can use:

 Show me my latest state W4

 Where can I find my W4?
 Where can I find my W2?
 Show me my W2
 What is my tax withholding?
 View tax documents
 Show year end document
 Show me my filing status
 Show me my wage and tax statement
 I need the form for my 1040
 Show me my latest state tax forms
 Show me my residency certificate
 Show me my exemptions
 Where can I find my residence certificate?

Sample synonyms/words: W2, W-2, W4, W-4, 1040, plus all state tax form codes, withholding, tax, tax forms, filing
status, exemptions

Things to note: The digital assistant returns a generic response when it detects that you asked a question about your
withholdings or year-end documents. The responses include deep links that navigate you to the Tax Withholding or End-
End Documents page within the application. You must sign in with your HCM Cloud user name and password to access
the pages.

28 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Onboarding
As an employee, pending worker, manager, find out what onboarding or preboarding tasks you need to complete. As a
line manager, see what employees are onboarding onto your team.

Intended User: Pending Worker, Line Manager

Sample phrases you can use:

 Show me my preboarding tasks

 What are my onboarding tasks
 Take me to my preboarding task list
 I want to see my onboarding checklist
 Do I need to complete any onboarding tasks?

Things to note: The digital assistant returns the same response for all questions it determines are related to onboarding,
regardless of what question you ask. Onboarding tasks and people can be seen by clicking the deep link and viewing
them in the application. If you’re a line manager, you always need to tell the digital assistant whose onboarding tasks
you want to view. The digital assistant does not know if you have onboarding tasks in either capacity.

29 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Manager Self-Service
Initiate a manager self-service (MSS) transaction by using a deep link to navigate into the application to search for the
person you want to act on. Deep links makes it easy to quickly launch the transaction.

Intended User: Line Manager

The following manager self-service transactions are supported. Users must have at least 1 direct report and the required
privilege to perform the transaction.

Transaction Sample Phrases You Can Use

Change Location I want to change john smith’s location
Change location for john smith
Move john smith to a different location
Reassign john smith to a new location
Change Manager Change john smith’s manager
Manager change for john smith
I want to reassign john smith
Reassign john smith to a different manager
Change Working Hours Change john smith’s working hours
Reduce john smith’s hours
Change john smith’s work schedule
adjust john smith’s hours
Hire Hire new employee
Add a new hire
Create a new hire
Hire an employee
Manage Direct Reports Reassign john smith’s direct reports
Add new reports for john smith
Manage john smith’s directs
Manage Onboarding Manage onboarding
Manage Salary Give john smith a raise
Adjust john smith’s salary
I want to change john smith salary
I want to increase john smith’s pay
Promote I want to promote john smith
Can I do a promotion?
I want to change john smith’s job
I want to do a promotion
Terminate Terminate john smith
Enter john smith’s resignation
Enter term date for john smith
Enter resignation date
Terminate john smith’s assignment
Transfer I want to transfer john smith
I want to change john smith’s department
Transfer john smith

30 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

To see a list of all available manager self-service transactions you can start, you can also ask the digital assistant:

 What MSS transactions can I start

 What manager actions can I perform
 Show me all manager actions

Things to note: For all transactions that require person selection, if you provide the person’s name to the digital
assistant (i.e. ‘promote john smith’), you will still need to search for and select the person after you navigate into the
application using the deep link. The digital assistant is not able to pass the person’s name into the application via the
deep link.

You can click any of the links to initiate the desired transaction.

Team Performance Evaluations & Goals

View the status of one employee’s or your entire team’s latest performance evaluations. Find out which employees have
no goals.

Intended User: Line Manager

Team Performance Evaluations

Sample phrases you can use: ‘=

• Has john smith completed his performance evaluation?

• Who has not started their performance reviews?
• Has my team completed their perf evals?
• Has john smith completed his annual evaluation?
• Did john smith complete his appraisal?
• Which employees haven’t completed their perf reviews?
• Who hasn’t started self evaluations?
Sample synonyms/words: performance, perf, review, doc, appraisal, document, doc, mid-year evaluation, eval, self-
evaluation

Things to note: The status of the worker self-evaluation is only returned for the most current performance document
created for an organization. Current performance document means the one with a start date closest to today’s date
regardless of employee eligibility for that document. Team performance evaluations and goals are delivered in a single
intent.

31 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Goals
Sample phrases you can use:

• Who on my team doesn't have any goals for the current review period?
• Does everyone in my team have goals?
• Does anyone on my team have no goals?
• Who on my team doesn't have any goals?
• Which of my employees doesn't have any goals?
• Does anyone need to be assigned goals?
• Who on my team has no goals for the current review period?
•
Things to note: Status is returned for employees with no goals in an active review period where the current date falls
between the start and end date of the review period. Team performance evaluations and goals are delivered in a single
intent.

Recruiting Skills
The Candidate Experience skill includes the following intents. CE skill needs to have its own digital assistant and can’t be
combined with other skills like Hiring, HCM or others.

 Search for Jobs

 Check application status
 Add to talent pool
 Withdraw job application
 Delete candidate profile

The Internal Candidate Experience skill includes the following intents.


 Search for jobs


32 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

  Check application status
 Withdraw job application

Note: Internal Candidate Experience skill has the similar intents as Candidate experience with major difference being ICE
skill is used by Internal Candidates.

The Hiring skill includes the following intents.

 Show my requisitions
 View job applications
 Check candidate status
 Create Job Requisition
 Check offer status

33 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Configure Job Categories
Candidate Experience skill uses delivered job categories. Add or delete job categories as necessary before configuring
the channel. Follow the below steps to update the job categories.

1. Log into Oracle Digital Assistance

2. Navigate to the Candidate Experience skill
3. Extend the Candidate Experience skill and give it a name.
4. Select Entities (in the extended skill) and then jobCategory entity
5. Export the Value list entities, change the job categories as needed from the csv file and then import the file to
see updated categories
6. Train and Publish the newly extended skill and use this to create the digital assistant

Getting Started – Candidate Experience

To get started, greet the digital assistant or ask for help to find out what you can do.

The Candidate Experience must be hosted in its own digital assistant and can’t be combined with any other skills
because the skill focuses on external candidates who would not have access to the HCM digital assistant skill.

Sample phrases you can use:

 Hi
 Hello
 Help me
 Hey
 Howdy
 Get started

Search for jobs

The candidate can search for jobs based on the city and job category.

Intended User: Candidate

Sample phrases you can use:

 Find jobs
 Find open positions
 Job openings
 Job search
 Jobs
 Find openings
 Find job roles
 Search for job opportunities
 Open positions in Pleasanton, CA
 Search for sales jobs

Sample synonyms/words: jobs, openings, opportunities, positions

34 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Check application status
Candidate can check on the submitted application status. Based on the city and job category, jobs are shown.

Intended User: Candidate

Sample phrases you can use:

 Check application status

 Check my submission
 Check my resume
 Check submission status
 Find my application status
 How far did I get in selection
 My submission status
 Show me my application status
 Show me my resume status
 Verify my application status
 What’s the status of my application
 When will I get feedback

Sample synonyms/words: application, resume, CV, submission

Things to note: The digital assistant needs to verify the candidate’s email address to show the application status. An
email with a verification code will be sent to the email address which then needs to be used for verification in the Web,
SMS or Facebook Messenger.

Add to talent pool

The candidate can add themselves to the talent pool and get regular updates based on their job preferences.

Intended User: Candidate

Sample phrases you can use:

 add me to talent community pool

 add me to talent pool
 add to talent pool
 subscribe for talent pool
 subscribe me to talent pool

Sample synonyms/words: pool, talent

Things to note: The digital assistant will provide a talent community signup link based on the configuration on the skill.
Candidate can then use the link to signup for the Talent Pool.

35 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Withdraw job application
The candidate can withdraw an application, if it is in withdrawable status.

Intended User: Candidate

Sample phrases you can use:

 Withdraw my application
 Withdraw my job applications
 Withdraw my job Withdraw application
 Delete my application
 Delete my job

Sample synonyms/words: withdraw, delete

Things to note: The digital assistant needs to verify the candidate’s email address to show applications in the
withdrawable state. An email with a verification code will be sent to the email address which then needs to be used for
verification in the Web, SMS or Facebook Messenger. Candidate will be asked to confirm if the action is intended.

Delete candidate profile

The candidate can delete their profile created on the Candidate Experience website.

Intended User: Candidate

Sample phrases you can use:

 Delete profile
 Delete my profile
 Delete my candidate profile
 Remove my profile
 Remove me
 Erase my profile
 Kill my profile
 Delete me
 Forget me
 Forget my profile
 Eliminate my profile
 Omit my profile
 Drop my profile
 Wipe out my profile

Sample synonyms/words: delete, forget, remove, kill, erase, eliminate, drop

Things to note: The digital assistant needs to verify the candidate’s email address to delete the profile. An email with a
verification code will be sent to the email address which then needs to be used for verification in the Web, SMS or
Facebook Messenger. The candidate will be asked to confirm if the action is intended.

36 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Getting Started – Internal Candidate Experience
To get started, greet the digital assistant or ask for help to find out what you can do.

Sample phrases you can use:

 Hi
 Hello
 Help me
 Hey
 Howdy
 Get started

Search for jobs

The candidate can ask the digital assistant to search for jobs. Based on the candidate’s city and job category, jobs are
shown.

Intended User: Internal Candidate (employee)

Sample phrases you can use:

 Find jobs  Find job roles

 Find open positions  Search for job opportunities
 Job openings  Open positions in Pleasanton, CA
 Job search  Search for sales jobs
 Jobs
 Find openings

Sample synonyms/words: jobs, openings, opportunities, positions

37 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Check application status
The candidate can check on the submitted application status. Based on the city and job category, jobs are shown.

Intended User: Internal Candidate (employee)

Sample phrases you can use:

 Check application status

 Check my submission
 Check my resume
 Check submission status
 Find my application status
 How far did I get in selection
 My submission status
 Show me my application status
 Show me my resume status
 Verify my application status
 What’s the status of my application
 When will I get feedback

Sample synonyms/words: application, resume, CV, submission

Things to note: The digital assistant needs to verify the candidate’s email address to show the application status. An
email with a verification code will be sent to the email address, which then needs to be used for verification in the Web,
SMS or Facebook Messenger.

Withdraw job application

Candidate can withdraw an application, if it is in withdrawable status.

Intended User: Internal Candidate (employee)

Sample phrases you can use:

 Withdraw my application
 Withdraw my job applications
 Withdraw my job Withdraw application
 Delete my application
 Delete my job

Sample synonyms/words: withdraw, delete

Things to note: The digital assistant needs to verify the candidate’s email address to show applications in the
withdrawable state. An email with a verification code will be sent to the email address which then needs to be used for
verification in the Web, SMS or Facebook Messenger. Candidate will be asked to confirm if the action is intended.

38 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Getting Started – Hiring
The Hiring skill can be included as part of the Oracle HCM skills and within same digital assistant. To get started, greet
the DA or ask for help to find out what you can do.

Sample phrases you can use:

 Hi
 Hello
 Help me
 Hey
 Howdy
 Get started

Show my requisitions
The Recruiting team can review the status of the requisitions they are working on.

If the hiring team wants to look into the complete requisition, they use the deep link provided with each requisition.

Intended User: Hiring Team

Sample phrases you can use:

 Show my requisitions
 Show job openings
 Show job reqs
 My job openings
 My requisitions
 Reqs that I have created
 Requisition status
 Show open requisitions
 Show my requisition status
 Want to see requisitions
 Show status of my requisitions
 What are my job postings
 View reqs

Sample synonyms/words: requisition, openings, job postings, postings, jobs

Note: The user needs to log in and authenticate to gain access and view the required information. If the user does not
have proper permissions assigned to the role, they will not be able to view the requested information.

39 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

View job applications
The Recruiting team can view all the applications submitted for a specific requisition. If the hiring team wants to look
into the requisition or application, they can do so via the deep link provided with requisition and application.

Intended User: Hiring Team

Sample phrases you can use:

 View all job applications

 View job information
 Show job applications
 Applications for a requisition
 Application for a job
 How many applications
 How many applicants
 Job applications
 Show me all applications
 Show me all applicants
 Show job applications
 Show me job applications
 View applications
 View job applications
 Show submissions

Sample synonyms/words: applications, applicants

Note: The user needs to log in and authenticate to gain access and view the required information. If the user does not
have proper permissions assigned to the role, they will not be able to view the requested information.

Check candidate status

The Recruiting team can view a candidate’s applications and their statuses across all the requisitions. If the hiring team
wants to look into the full application, they can do so via the deep link provided with each application.

Intended User: Hiring Team

Sample phrases you can use:

 Check candidate status for katie bond

 Application status for katie bond
 Applicant status for katie bond
 Job seeker status for katie bond
 View status of a candidate for katie bond
 What’s the candidate status for katie bond
 Would like to know the candidate status for katie bond
 Show candidate status for katie bond
 Seeker status for katie bond
 Aspirant status for katie bond

Sample synonyms/words: delete, forget, remove, kill, erase, eliminate, drop

40 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Things to note: The user need to login, authenticate to gain access and view the required information. If the user does
not have proper permissions assigned to the role, they will not be able to view the requested information.

Create Job Requisition

The Recruiting team can create a new job requisition based on the hiring needs. A deep link will be provided for the
recruiting team to navigate and create a job requisition.

Intended User: Hiring Team

Sample phrases you can use:

 create a new job

 create a new position
 create a new req
 create a new requisition
 create a new requisition and post it
 create reqs
 create requisition
 new positions
 new req
 new requisition
 post a new job

Sample synonyms/words: role, requisition, req, job, position

Things to note: The user need to login, authenticate to gain access and view the required information. If the user does
not have proper permissions assigned to the role, they will not be able to view the requested information.

41 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

Check offer status
The Recruiting team can view a candidate’s offers and their statuses across all the requisitions.

For example: “Display offers for Katie Bond”.

If the hiring team wants to look into the full offer, they can do so via the deep link provided with each offer.

Intended User: Hiring Team

Sample phrases you can use:

 Display offer status for katie bond

 Display offers for katie bond
 Check offer status for katie bond
 All active offers for katie bond
 Are there any offers for katie bond
 Display offers for a candidate for katie bond
 Offer follow up for katie bond
 Show job offers for katie bond
 Show offers for katie bond
 Show offers for a candidate for katie bond
 View job information for katie bond
 View offers for katie bond
 Offer info for katie bond

Sample synonyms/words: offer

Things to note: The user need to login, authenticate to gain access and view the required information. If the user does
not have proper permissions assigned to the role, they will not be able to view the requested information.

42 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS

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Interact with HCM Cloud Using HCM & Recruiting Skills
December 2020

43 INTERACT WITH HCM CLOUD USING HCM & RECRUITING SKILLS