Republic of the Philippines

Province of Cebu
CORDOVA PUBLIC COLLEGE
Gabi, Cordova, Cebu
College of Hospitality Management
Bachelor of Science in Hospitality Management

OUTCOMES-BASED EDUCATION (OBE) COURSE SYLLABUS

First Semester, A.Y 2021-2022
Date Revised: September 3, 2021

Subject Code : HM 213

Subject Description : Applied Business Tools and Technologies

No. of Hours per week : 3 Hours/Week

No. of Hours per Semester : 54 Hours

Credit Units : 3 units

Pre-requisites : None

I. Cordova Public College Vision : A community-based college that shall offer quality education at a low tuition fee.

II. Cordova Public College Mission : To offer affordable and quality education, primarily but not exclusively, to the Cordovanhons with the end
in view that education shall be within everyone’s reach.

: To provide tertiary education, technical, vocational and other practical courses.

III. Cordova Public College Core Values : Patriotism; Respect; Accessibility; Integrity; Spirituality; Excellence; Service
IV. College Outcomes:
 To foster, sustain and support the knowledge proficiency, and professional levels essential to employment.
 To develop the capacity to grow into fully qualified professional leaders
 To cultivate the spirit of nationalism enhancing individual and social awareness of society and community
 To inculcate a strong sense of commitment and dedication to any profession guided by faith and strong moral fervor
 Develop intellectually motivated individuals demonstrating scientific training through related academic activities; research and evaluation that will
contribute to the local and national development
 Train for democratic leadership characterized by commitment to the vision-mission of the institution
 Contribute to the socio-economic, technological, scientific and cultural growth of man in society
 Produce self-reliant citizens imbued with love of his/her community and country

V. ProgramLearning Outcomes: (Based on Section 6 CHED Memorandum Order No. 62 s. 2017)

A. COMMON TO ALL PROGRAMS
1. Articulate and discuss the latest developments in the specific field of practice;
2. Effectively communicate orally and in writing using English, Filipino, mother tongue language, and an appropriate Foreign Language
required by the industry;
3. Work effectively and independently in the multi-disciplinary and multi-cultural teams;
4. Act in recognition of professional, social and ethical responsibility;
5. Promote “Filipino historical and cultural heritage” (based on R.A. No. 7722);

B. COMMON TO THE BUSINESS AND MANAGEMENT DISCIPLINES

6. Perform the basic functions of management such as planning, organizing, leading and controlling;
7. Apply the basic concepts that underlie each of the functional areas of business (marketing, finance, human resources management,
production and operations management, information technology, and strategic management) and employ these concepts in various
business situations;
8. Select the proper decision making tools to critically, analytically and creatively solve problems and drive results;
9. Apply information and communication technology (ICT) skills as required by the business environment;
10. Work effectively with other stakeholders and manage conflict in the workplace;
11. Plan and implement business-related activities;
12. Demonstrate corporate citizenship and social responsibility;
13. Exercise high personal moral and ethical standards;
C. COMMON TO TOURISM AND HOSPITALITY DISCIPLINES
14. Demonstrate knowledge of tourism industry, local tourism products and services;
15. Interpret and apply relevant laws related to tourism industry;
16. Observe and perform risk mitigation activities;
17. Utilize information technology applications for tourism and hospitality;
18. Manage and market service oriented business organization;
19. Demonstrate administrative and managerial skills in a service oriented business organization;
20. Prepare and monitor industry capital development functions of a tourism oriented organization;
21. Perform human capital development functions of a tourism oriented organization;
22. Utilize various communication channels proficiently in dealing with guests and colleagues;
23. Produce food products and services complying with enterprise standards;
24. Apply management skills in F&B service and operations;
25. Perform and provide full guest cycle services for front office;
26. Perform and maintain various housekeeping services for guest and facility operations; and
27. Plan and implement a risk management program to provide a safe and secure workplace; and
28. Provide food & beverage service and manage the operation seamlessly based on industry standards. (CMO no. 62 s 2017)
VI. Performance Indicator

Subject: Applied
Program Business Tools
Learning and Technologies Performance Indicators
Outcomes Code: HM 213
Unit: 3
PLO1 X 1. Update and apply latest developments in the Hospitality Industry
PLO2  Use and select appropriate up-to-date tools and technologies
PLO3 X practiced in the hospitality industry
PLO4 X  Perform using systems and application in the hospitality industry
PLO5 effectively.
PLO6 X  Interpret the usage of tools and machineries used in the
PLO7 X hospitality industry.
2. Able to work independently and collaboratively.
PLO8 X
 Adapt in a diverse and diverge workplace.
PLO9 X
 Communicate with others to achieve business objectives.
PLO10 X
3. Practice ethical responsibility and professionalism in the Hospitality
PLO11 X Industry.
PLO12 X  Observe honesty and integrity by avoiding plagiarism and proper
PLO13 X usage of devices.
PLO14 X  Exercise proper managing of data confidentiality.
PLO15 X 4. Able to use tools and technologies for planning, organizing, leading, and
PLO16 X controlling.
PLO17 X 5. Apply modern tools and technologies for various operations in the
PLO18 Hospitality Industry.
PLO19 X  Use the internet and social media for promotion and marketing
PLO20 X strategies.
PLO21  Familiarize the functions and uses of the Point-of-Sales System.
PLO22 X 6. Create solutions and decisions using computer programs and internet for
PLO23 various business situations.
7. Use various different communicating device and system for different
PLO24
operations in the Hospitality Management.
PLO25
8. Use tools and technologies to reduce risks and potential danger to guest
PLO26 and establishment.
PLO27
PLO28
VII. Course Description: This course is designed to provide a clear overview of the application of definite tools and technologies to the Hospitality industry
in conjunction with its uses, importance, impacts, and concepts of ethical business strategies, laws, codes, and regulations. It also enables learners to
understand business languages and terminologies and its application to the tangible workplace scenario. This course delves on the symbiotic relation of
information technology to the hospitality industry, showing the various benefits brought and the opportunities occurred. This will also serve as an
introduction of the usage of some tools, technologies, and systems such as the Point-of-Sales system (POS), Folio Plus System, &Computer Reservation
System (CRS).

VIII. Course Outcomes:

COURSE OUTCOMES (COs):

These Course Outcomes (COs) are designed
to support the Program Outcomes (POs)  
Target Program Outcomes (Pos)
Upon completion of the course, the students will be able 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2
to: 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 28
Identify the concept of tools and
CO1 technologies currently used in the I I I I I I I I I I I I I I I I I I
hospitality industry and its application ;
Explain the importance of limiting the
usage of tools and technologies and
CO2 I I I O O O O O O O O O I O O O O O
functions to better perform ethical and
legal business practices.
Perform and/or describe any mediums for
CO3 P O O P P O P P O O P P O O P O O P
business tools, technology, and system.
 I-Introduce O-Observe P-Perform
Descriptor
introductory course to an outcome enabling course to an outcome performing course to an outcome
s
a formative course to an outcome a course strengthening further an outcome a course performing an outcome

IX. COURSE OUTLINE AND TIMEFRAME

WEEK COURSE CONTENT / SUBJECT MATTER
WEEK 1 – WEEK 2 Business Tool Terminologies
WEEK 3 – WEEK 4 Business Technology
WEEK 5 – WEEK 6 Ethics and Legal Business Practices; and Business Communication Skills
WEEK 7 – WEEK 9 Information Technology
WEEK 10 – WEEK 11 The Point of Sale System
WEEK 12 – WEEK 13 Folio Plus System; and Computer Reservation System
WEEK 14 – WEEK 15 Global Distribution System
WEEK 16 – WEEK 18 Sabre Functionalities
One of the Days In A Week (Allotted for the Prelim, Midterm, Semi Final or Final Exams.)
(or an equivalent of 1 - 3
hours)

X. LEARNING PLAN (FACE TO FACE)

DESIRED LEARNING COURSE OUTCOMES-BASED ASSESSMENT OF DURATI RESOURCE REMARKS/EVA

OUTCOMES(DLO) CONTENT/SUBJECT TEACHING AND LEARNING ON (IN MATERIALS/ LUATION
MATTER LEARNING ACTIVITY OUTCOMES HOURS) REFERENCES NOTES
PRELIM - MIDTERM
PERIOD
At the end of the lesson, Chapter 1. Business 6 Hours
the students should be Tool Terminologies
able to: (Applied Business - Lecture - Paper and - Guide
1. Define Business tool Tools and Pencil Questions
and identify its Technologies by Test(Quiz, and
classification and James DC Saycip) - Group and Seatwork) Activities
consideration  Business Tool Individual Reporting (From the
2. Enumerate the uses of  Classification of Books)
Business Tools and Business Tool - Oral and Group
application on staying  Business Tool - Small Group Report
competitive Considerations Discussion (Brainstorming) - Whiteboar
3. Define Business  Uses of Business d Marker
Technology, identify Tools
its different hardwares  How to Use - Debate - Oral
and introduce Business tools to Participation - Technolog
different Stay Competitive y Visual
communication tools - Oral Participation Aids (PPT)
4. Identify software Chapter 2. Business - Case Study
applications and Technology (With Rubrics)
emphasize the  Business - Role Play - Applied
importance of work Technology 6 Hours Business
tasks  Hardwares and Tools by
5. Define and - Problem Solving James DC
Softwares
understand ethics and  Communication Saycip
business practices, Tools
and identify laws, - Case Study
 Work Task
codes, and regulations - Computer
related to business Chapter 3. Ethics and / Laptop
technology. - Demonstration (videos
Legal Business
6. Discuss and Practices watching)
demonstrate business  Business Ethics 3 Hours
communication skills. Laws and
7. Define Information Regulations - Computer
Technology and its  Ethical Business for Data
uses, describe the Practice Analysis
concepts of e-  Ethical Business (microsoft
business and its Strategies excel and
impact.  Laws, Codes, and minitab
Regulations software)
Related to
Business
Technologies

Chapter 4. Business
Communication
Skills
 Business
Languages and
Terminologies
 Business 3 Hours
Etiquettes and
protocols
 Fixing a Conflict
Techniques
 Business
Documents
 Netiquette
 Effective Business
Communication
 Impact of Social
Media on the
Tourism Industry

Chapter 5.
Information
Technology
 Information
Technology 6 Hours
 Uses of
Information
Technology in the
Tourism Industry
  Network and
Security Issues in
Tourism
 E-Business
 Impact of
Technology on
the Travel
Agency Business
MIDTERM EXAMINATION
SEMI-FINAL AND FINAL
PERIOD
At the end of the lesson, Chapter 6. The Point 6 Hours
the students should be of Sale System
able to:  POS - Lecture - Paper and - Guide
1. Define POS and  Uses of POS Pencil Questions
enumerate and  Hardware Used in Test(Quiz, and
discuss its different POS - Group and Seatwork) Activities
uses, types, and the  Types of POS Individual Reporting (From the
hardware used. Books)
2. Describe how the Chapter 7. FOLIO - Oral and Group 3 Hours
FOLIO system works Plus System - Small Group Report
and describe its  How FOLIO Discussion (Brainstorming) - Whiteboar
different features. System works d Marker
3. Define CRS and  Features of the
discuss its importance FOLIO system - Debate - Oral
and effects to travel Participation - Technolog
agencies operation Chapter 8. Computer y Visual
4. Define and Reservation System - Oral Participation Aids (PPT)
understand GDS and (CRS) - Case Study
its major systems  Computer (With Rubrics) 3 Hours
5. Discuss and Reservation - Role Play - Applied
enumerate the Sabre System Business
basic functionalities  Importance of Tools by
- Problem Solving James DC
CRS in the Travel
Industry Saycip
 Effects of CRS in
- Demonstration
 the Operations of - Computer
Travel Agencies / Laptop
- Video Presentation (videos
Chapter 9. Global watching)
Distribution System
(GDS) 3 Hours
 Business - Computer
Languages and for Data
Terminologies Analysis
 Major GDS (microsoft
Systems excel and
 GDS Core minitab
Functions software)

Chapter 10. SABRE

Basic Functionalities
 Sabre Basic 6 Hours
Functionalities
 Universal Codes
 Respond to Client
Call
 Letter Codes for
the Different
Meals and
Services
FINAL EXAMINATION

XI. Course Requirements: Written Long Exam (Midterm and Final)

Case Study (Midterm)
Video Presentation (Final)
Reporting Powerpoint
80% Attendance

XII. Students Evaluation And Grading System

 To determine the rating every grading period, the following criteria and weight shall be followed:

Quizzes 10%
Attendance/Oral participation 15%
Modules/Projects 25%
Major Examination (Midterm and Final) 50%
TOTAL 100%

EQUIVALENT = BASED ON 60% CRITERION (passing percentage)

GENERAL AVERAGE GRADE = AVERAGE OF MIDTERM AND FINAL GRADE

XIII. Other References: (APA Format)

Books:

1. Saycip J.D., (2021). Applied Business Tools and Tehcnologies.

2. 3G Elearning FZ LLC, (2015). Computer Applications in Business.
3. Baltzan P. & Phillips A., (2008). Business Driven Information System. McGraw-Hill Irwin

Online Sources:

1. www.mentimeter.com
2. www.classroom.google.com/h
3. www.google.com

Consultation Hours:
Monday – Wednesday - Friday (4:00 PM – 6:00 PM) - (Two hours is required)
Tuesday – Thursday - (5:30 PM – 7:00 PM)
E-mail add: arante.brandon.bshm.cp@gmail.com
Contact Number: 09661668385

Prepared by:
BRANDON REY ARANTE
Instructor 1 Date Submitted:__________________________

Reviewed and Recommended by:

CHRISTOPHER P. CABANSAY, Ph.D.TM

HM Chairperson

Approved by:

FATIMA RICHELL F. EVIOTA, Dev.Ed.D

College Administrator