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Student Success Program – Sample Script

Five Senses of Success

Students contacted by Student Success Program are assessed for their strength against the five
domains contributing to students’ capacity to engage and succeed in their learning at RMIT
(Lizzio, 2006).

Sense of
Capability

Sense of Sense of
Sense of
Resource Academic Purpose
fulness Culture

Sense of
Connected
ness

The Student Success Program increases the sense of ‘Connectedness’ by:


 employing senior students with previous leadership experience who model successful
attitudes and learning practices;
 encouraging students to connect with others by joining in organised student activities;
 normalising and encouraging students to engage with their teaching staff.

The Student Success Program develops a student’s sense of ‘Purpose’ by:


 connecting them with senior students in their discipline;
 strengthening the connection between their study and their vocational direction;
 referring them to the Careers Service for advice.

The Student Success Program increases a student’s sense of ‘Capability’ by:


 providing effective learning strategies;
 referring students to learning supports provided by their School and Student Services;
 clarifying with students what is expected of them to succeed at RMIT.

The Student Success Program improves a student’s sense of ‘Resourcefulness’ by:


 showing where to find resources and support on campus and online;
 showing how to ‘navigate’ their way through RMIT procedures;

RMIT Student Success Program – Sample Script


Artefact - A Good Practice Guide: Safeguarding Student Learning Engagement
 advising on how to achieve a balance between study and other commitments.

The Student Success Program enhances a sense of ‘Academic Culture’ by:


 enlisting peers to tell students ‘how things are done’ at RMIT and in their School;
 communicating messages that increase students’ identity as an independent learner in
Higher Education.

A ‘Whole-of-Person’ Approach is necessary


It is necessary to take a ‘whole-or-person’ approach to student success, as students’ personal,
social and academic circumstances impact on their learning engagement and performance.
Students benefit from a range of personal and academic supports.
Sample script below:

Hi, my name is (your name) and I’m calling from RMIT University, it that ____________?
Hi, my name is (your name) and I’m calling from RMIT University, it that ____________?
Great. __________ I’m a member of the Student Success Team in the school of Applied Sciences.
Great. __________ I’m a member of the Student Success Team in the school of Applied Sciences. The
The Student
Student Success
Success Team Team calls students
calls students to tell
to tell you youtheabout
about the and
supports supports and available
resources resourcesatavailable at
RMIT so that
RMIT so get
you can thatyour
youbest
can results.
get your best results.
What was last
What was lastweek
weekatatuniunilike?
like?
IsIs this your first
this your firstyear
yearatatuni?
uni?
a.
a. Sense
Sense of Purpose
Purpose
a.
a. How interestinghave
How interesting haveyouryourclasses
classes been
been so far?
so far?
b. What
b. What is your
yourinterest
interestininstudying engineering?
studying engineering?
b. Sense
b. Sense of
of Capacity
Capacity
a.
a. HowHow well
well did
didyou
youunderstand
understand what was
what wastaught last last
taught week?week?
b. Are you accessing Blackboard
b. Are you accessing Blackboard ok? ok?
c.c. Sense
Sense of Resourcefulness
of Resourcefulness
a. Do you know how to look up the student timetable?
a.
b. DoCanyouyouknow
log intohow to lookand
‘myRMIT’ up view
the student timetable?
the announcements?
b. Can you log into ‘myRMIT’ and view the announcements?
c. How well are you balancing study with the other things commitments you
c. Howhave?well are you balancing study with the other things commitments
d. Sense ofyou have?
Connectedness
d. Sense a. ofDidConnectedness
you get to meet some people last week?
a.
b. Did
Doesyou get tolive
anyone meet
close some people last week?
to you?
c. Does
b. Whereanyone
do the students
live close in your program go between classes?
to you?
d. If you needed to contact your
c. Where do the students in your program teachers, howgowould you do
between that?
classes?
e. Have you checked out the Clubs and Societies yet?
d. If you needed to contact your teachers, how would you do that?
e. Sensee. ofHave
Culture
you checked out the Clubs and Societies yet?
a. In what ways is uni what you expected?
e. Sense of Culture
b. Has anyone in your family been to uni?
a. In what ways is uni what you expected?
b. Has anyone in your family been to uni?

Reference:

Lizzio, A. (2006). Designing an orientation and transition strategy for commencing students. A
conceptual summary of research and practice. Griffith University: First Year Experience Project.
Retrieved from http://www.griffith.edu.au/__data/assets/pdf_file/0008/51875/Alfs-5-
Senors-Paper-FYE-Project,-2006.pdf

RMIT Student Success Program – Sample Script


Artefact - A Good Practice Guide: Safeguarding Student Learning Engagement

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