Client Relationship Agreement

This Client Relationship Agreement (CRA) and applicable Attachments and Transaction Documents (TDs) are the complete
agreement regarding transactions under this CRA (together, the “Agreement”) under which Client may order Programs, Cloud
and other Services, Machines and Appliances (collectively IBM Products) and third party products and services (Non-IBM
Products). Attachments typically contain additional terms that apply to similar types of offerings. TDs, such as service
descriptions, order documents, statements of work or supplements, contain specific details related to an order for a Product and
there may be more than one TD providing the details of an order. In the event of conflict, an Attachment prevails over this CRA
and a TD prevails over both the CRA and any Attachment.

1. Programs
a. A Program is an IBM-branded computer program and related material available for license subject to the payment of
charges. Program details are described in an Attachment called License Information (LI). Programs do not include
Machine Code or Project Materials. Programs are copyrighted and licensed (not sold). When IBM accepts an order for a
Program, Client is granted a nonexclusive license to: a) use the Program only up to its authorizations and subject to its
LI; b) make and install copies to support such authorized use; and c) make a backup copy. Programs may be used by
Client, its authorized employees and contractors only within Client’s Enterprise, and not to provide hosting or timesharing
services to any third party. Client may not sublicense, assign, or transfer the license for any Program. Additional rights
may be available for additional fees or under different terms. Client is not granted unrestricted rights to use the Program
nor has Client paid for all of the economic value of the Program. Certain Programs may contain third party code licensed
under separate agreements identified in the LI.
b. The license granted for a Program is subject to Client:
(1) reproducing copyright notices and other markings;
(2) ensuring anyone who uses the Program does so only for Client’s authorized use and complies with the license;
(3) not reverse assembling, reverse compiling, translating, or reverse engineering the Program; and
(4) not using any of the elements of the Program or related licensed material separately from the Program.
c. The metric applicable to a Program license is specified in an Attachment or TD. All licenses on a server or capacity
based metric must be licensed to the full capacity of the server on which the Program is installed, unless sub-capacity
usage is available from IBM and Client complies with the applicable sub-capacity requirements and terms as set forth in
Attachments and TDs.
2. Services - Cloud Services
a. A Cloud Service is an IBM branded offering provided by IBM and made available via a network. Each Cloud Service is
described in an Attachment or TD. Cloud Services are designed to be available 24/7, subject to maintenance. Client will
be notified of scheduled maintenance. Technical support and service level commitments, if applicable, are specified in an
Attachment or TD.
b. When IBM accepts Client’s order, IBM provides Client the authorizations specified in the TD. The term, including any
renewal term, for a Cloud Service is described in an Attachment or TD.
c. IBM will provide the facilities, personnel, equipment, software, and other resources necessary to provide the Cloud
Services and generally available user guides and documentation to support Client’s use of the Cloud Service. Client will
provide hardware, software and connectivity to access and use the Cloud Service, including any required Client-specific
URL addresses and associated certificates. An Attachment or TD may have additional Client responsibilities.
d. Client may access a Cloud Service only to the extent of authorizations acquired by Client. Client is responsible for use of
Cloud Services by any user who accesses the Cloud Service with Client’s account credentials. A Cloud Service may not
be used in any jurisdiction for unlawful, obscene, offensive or fraudulent Content or activity, such as advocating or
causing harm, interfering with or violating the integrity or security of a network or system, evading filters, sending
unsolicited, abusive or deceptive messages, viruses or harmful code, or violating third party rights. If there is a complaint
or notice of violation, use may be suspended until resolved, and terminated if not resolved promptly. Client may not i)
resell direct access to a Cloud Service to a third party outside Client’s Enterprise; or ii) combine Cloud Services with
Client’s value add to create a commercially available Client branded solution for which Client charges a fee.
2.1 Content and Data Protection for Cloud Services
a. Content consists of all data, software, and information that Client or its authorized users provides, authorizes access to,
or inputs to the Cloud Service. Use of the Cloud Service will not affect Client’s existing ownership or license rights in
such Content. IBM and its contractors, and subprocessors may access and use the Content solely for the purpose of
providing and managing the Cloud Service, unless otherwise described in a TD.
b. Upon request by either party, IBM, Client or their affiliates will enter into additional agreements as required by law in the
prescribed form for the protection of personal or regulated personal data included in Content. The parties agree (and will
ensure that their respective affiliates agree) that such additional agreements will be subject to the terms of the
Agreement.

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 c. IBM will return or remove Content from IBM computing resources upon the expiration or cancellation of the Cloud
Service, or earlier upon Client’s request. IBM may charge for certain activities performed at Client’s request (such as
delivering Content in a specific format). IBM does not archive Content, however some Content may remain in Cloud
Service backup files until expiration of such files as governed by IBM’s backup retention practices.
d. Each Cloud Service is designed to protect Content as described in the Agreement. IBM’s Data Security and Privacy
Principles for IBM Cloud Services (DSP), at http://www.ibm.com/cloud/data-security, apply for generally available Cloud
Service offerings or as described in the applicable TD. IBM will treat all Content as confidential by not disclosing Content
except to IBM employees, contractors, and subprocessors, and only to the extent necessary to deliver the Cloud Service,
unless otherwise specified in a TD. Specific security features and functions of a Cloud Service may be provided in an
Attachment and TDs. Client is responsible to assess the suitability of each Cloud Service for Client’s intended use and
Content. By using the Cloud Service, Client acknowledges that it meets Client’s requirements and processing
instructions.
e. Client acknowledges that i) IBM may modify the DSP from time to time at IBM’s sole discretion and ii) such modifications
will supersede prior versions. The intent of any modification to the DSP will be to i) improve or clarify existing
commitments, ii) maintain alignment to current adopted standards and applicable laws, or iii) provide additional
commitments. No modification to the DSP will materially degrade the security of a Cloud Service.
2.2 Changes to Cloud Services
a. IBM may modify a Cloud Service, without degrading its functionality or security features.
b. IBM may withdraw a Cloud Service on 12 months’ notice, unless otherwise stated in a TD. IBM will continue to provide
the Cloud Service for the remainder of Client’s unexpired term or work with Client to migrate to another IBM offering.
2.3 Suspension and Termination of Cloud Services
a. IBM may suspend, revoke or limit Client’s use of a Cloud Service if IBM determines there is a material breach of Client’s
obligations, a security breach, or violation of law. If the cause of the suspension can reasonably be remedied, IBM will
provide notice of the actions Client must take to reinstate the Cloud Service. If Client fails to take such actions within a
reasonable time, IBM may terminate the Cloud Service.
b. Client may terminate a Cloud Service on one month’s notice: (i) at the written recommendation of a government or
regulatory agency following a change in either applicable law or the Cloud Services; (ii) if IBM’s modification to the
computing environment used to provide the Cloud Service causes Client to be noncompliant with applicable laws; or (iii)
if IBM notifies Client of a modification that has a material adverse effect on Client’s use of the Cloud Service, provided
that IBM will have 90 days to work with Client to minimize such effect. In the event of such termination, IBM shall refund
a portion of any prepaid amounts for the applicable Cloud Service for the period after the date of termination. If the
Agreement is terminated for any other reason, Client shall pay to IBM, on the date of termination, the total amounts due
per the Agreement. Upon termination, IBM may assist Client in transitioning Client’s Content to an alternative technology
for an additional charge and under separately agreed terms.
3. Services – Other Services
a. IBM provides consulting, installation, customization and configuration, maintenance, and other services as detailed in an
Attachment or TD. Client will own the copyright in works of authorship that IBM develops for Client under a Statement of
Work (SOW) (Project Materials). Project Materials exclude works of authorship delivered to Client, but not created, under
the SOW, and any modifications or enhancements of such works made under the SOW (Existing Works). Some Existing
Works are subject to a separate license agreement (Existing Licensed Works). A Program is an example of an Existing
Licensed Work and is subject to the Program terms. IBM grants Client an irrevocable (subject to Client’s payment
obligations), nonexclusive, worldwide license to use, execute, reproduce, display, perform and prepare derivatives of
Existing Works that are not Existing Licensed Works. IBM retains an irrevocable, nonexclusive, worldwide, paid-up
license to use, execute, reproduce, display, perform, sublicense, distribute, and prepare derivative works of Project
Materials.
b. Either party may terminate a Service if a material breach concerning the Service is not remedied within a reasonable
time. IBM will provide at least 90 days’ notice prior to withdrawal of Service. Client will pay charges for Services provided
through the effective date of termination. If Client terminates without cause or IBM terminates for breach, Client will meet
all minimum commitments and pay termination or adjustment charges specified in the SOW or TD and any additional
costs IBM reasonably incurs because of early termination, such as costs relating to subcontracts or relocation. IBM will
take reasonable steps to mitigate any such additional costs.
4. Machines and Appliances
a. A Machine is an IBM-branded device including its features, upgrades, and accessories. An Appliance is a Program and
Machine combination designed for a particular function. Unless otherwise provided, terms that apply to a Program apply
to the Program component of an Appliance and terms that apply to a Machine apply to the Machine component of an
Appliance. Client may not use or transfer an Appliance’s Program component independently of the Appliance.
b. When IBM accepts Client’s order, IBM transfers title to Machines and non-IBM machines to Client or Client’s lessor upon
payment of all amounts due, except in the United States where title transfers upon shipment. IBM bears risk of loss until
delivery to the carrier for shipment. IBM pays for insurance on Client’s behalf until delivery to Client’s location. Client
must report any loss in writing to IBM within 10 business days of delivery and follow the claim procedure. Additional

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 charges may apply for IBM installation more than six months after shipment. Client must follow instructions provided to
install Client set up Machines.
c. Machines and parts removed or exchanged for upgrade, warranty service, or maintenance are IBM property and must be
returned to IBM promptly. A replacement assumes the warranty or maintenance status of the replaced part. A Machine
may include parts that are not new and in some instances Machines may have been previously installed. Regardless,
IBM’s warranty terms apply. Client will promptly install or allow IBM to install mandatory engineering changes. Client may
only acquire Machines for use within Client’s Enterprise in the country where acquired and not for resale, lease, or
transfer. Lease-back financing is permitted.
4.1 Machine Code and Built in Capacity
a. Machines may include Machine Code (MC) and Built in Capacity (BIC). MC is computer instructions, fixes, replacements
and related materials, such as data and passwords relied on, provided, used with or generated by MC, that permit the
operation of the machine's processors, storage or other functionality. MC is copyrighted and licensed (not sold). IBM
only provides copies, fixes or replacements for MC for Machines under warranty or IBM maintenance, or under a
separate written agreement which may be subject to additional charges. Client agrees that all copies, fixes or
replacements for MC will be obtained solely as authorized by IBM. Client is granted a nonexclusive license to use MC
only (i) on the Machine for which IBM provided it, and (ii) to access and use BIC only to the extent paid for by Client,
activated by IBM and subject to the Attachment called IBM Authorized Use Table for Machines (AUT) available from IBM
and at http://www.ibm.com/systems/support/machine_warranties/machine_code/aut.html. BIC is computing resource
(e.g., processors, storage and other functionality) that IBM provides for a Machine. Use of BIC may be restricted by
contract, technological or other measures. Client agrees to IBM's implementation of technological and other measures
that restrict, monitor and report on use of BIC or MC, and to install any changes IBM provides. Client may not alter,
reverse assemble, reverse compile, translate or reverse engineer the MC, or circumvent or interfere, by any means, with
IBM’s contractual, technological or other measures that restrict, monitor or report on use of BIC or MC. While Client’s
license to MC is in effect, Client may transfer possession of the entire MC along with all of Client’s rights and obligations
only with corresponding transfer of the Machine and a hardcopy of this MC license, and only if the transferee agrees to
the terms of this MC license. Client’s MC license terminates immediately upon transfer. This Agreement governs MC
and BIC on Machines acquired from another party. Use of BIC in excess of authorizations from IBM is subject to
additional charges.
5. Warranties and Post Warranty Support
a. IBM warrants that Programs used in their specified operating environment conform to their official published
specifications. The warranty period for a Program (not the Program component of an Appliance) is one year, or the initial
license term if less than one year, unless another warranty period is specified in an Attachment or TD. During the
Program warranty period, IBM provides Software Subscription and Support (S&S), entitling Client to defect correction
information, restrictions, bypasses, and new releases and versions IBM makes generally available. Unless Client elects
to discontinue S&S, annual S&S automatically renews at then-current charges until S&S for a version or release is
withdrawn. If Client elects to continue S&S for a Program at a designated Client site, Client must maintain S&S for all
uses and installations of the Program at that site.
b. IBM warrants that it provides Cloud and other Services using commercially reasonable care and skill in accordance with
the applicable Attachment or TD, including any completion criteria, and that Project Materials will comply with the
Attachment or TD at the time of delivery. The warranty for a Service ends when the Service ends.
c. IBM warrants that Machines used in their specified operating environment conform to their official published
specifications. For a Machine or Appliance, the warranty period is specified in the Attachment or TD. During its warranty
period, IBM will repair or exchange the Machine without charge, as specified in the Attachment. Warranty does not apply
to Machines that Client did not allow IBM to install as required by the TD. Client may purchase warranty service
upgrades and post warranty support where available. For Appliances, post warranty support includes maintenance and
S&S.
d. If a Machine or Program does not function as warranted during its warranty period and IBM is unable to repair or replace
it with a functional equivalent, Client may return it to IBM for a refund of the amount Client paid (for recurring charges, up
to twelve months’ charges) and Client’s license or right to use it terminates.
e. IBM does not warrant uninterrupted or error-free operation of an IBM Product or that IBM will correct all defects
or prevent third party disruptions or unauthorized third party access to an IBM Product. These warranties are
the exclusive warranties from IBM and replace all other warranties, including the implied warranties or
conditions of satisfactory quality, merchantability, non-infringement, and fitness for a particular purpose. IBM
warranties will not apply if there has been misuse, modification, damage not caused by IBM, failure to comply
with instructions provided by IBM, or if otherwise stated in an Attachment or TD. Non-IBM Products are sold
under the Agreement as-is, without warranties of any kind. Third parties may provide their own warranties to Client.
6. Charges, Taxes, Payment and Verification
a. Client agrees to pay all applicable charges specified for an IBM Product or non-IBM Product, charges for use in excess
of authorizations, and any late payment fees. Charges are exclusive of any customs or other duty, tax, and similar levies
imposed by any authority resulting from Client’s acquisitions under the Agreement and will be invoiced in addition to such
charges. Amounts are due upon receipt of the invoice and payable within 30 days of the invoice date to an account
specified by IBM. Prepaid Services must be used within the applicable period. IBM does not give credits or refunds for
any prepaid, one-time charges, or other charges already due or paid.

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 b. Client agrees to: i) pay withholding tax directly to the appropriate government entity where required by law; ii) furnish a
tax certificate evidencing such payment to IBM; iii) pay IBM only the net proceeds after tax; and iv) fully cooperate with
IBM in seeking a waiver or reduction of such taxes and promptly complete and file all relevant documents.
c. IBM may change recurring charges, labor rates and minimum commitments on three months' notice, except for charges
for Cloud Services which IBM may change charges on thirty days’ notice or as specified in a TD. A change applies on
the invoice date or the first day of the charging period on or after the effective date IBM specifies in the notice. IBM may
change one-time charges without notice. However, a change to a one-time charge does not apply to an order if i) IBM
receives the order before the announcement date of the increase and ii) within three months after IBM’s receipt of the
order, the product is shipped or made available to Client.
d. Client will i) maintain, and provide upon request, records, system tools output, and access to Client’s premises, as
reasonably necessary for IBM and its independent auditor to verify Client’s compliance with the Agreement, including MC
and Program licenses and metrics, such as sub-capacity usage, and ii) promptly order and pay for required entitlements
(including associated S&S or maintenance) at IBM’s then current rates and for other charges and liabilities determined
as a result of such verification, as IBM specifies in an invoice. These compliance verification obligations remain in effect
during the term of any TD and for two years thereafter.
7. Liability and Indemnity
a. IBM’s entire liability for all claims related to the Agreement will not exceed the amount of any actual direct damages
incurred by Client up to the amounts paid (if recurring charges, up to 12 months’ charges apply) for the product or
service that is the subject of the claim, regardless of the basis of the claim. IBM will not be liable for special, incidental,
exemplary, indirect, or economic consequential damages, or lost profits, business, value, revenue, goodwill, or
anticipated savings. These limitations apply collectively to IBM, its affiliates, contractors, subprocessors, and suppliers.
b. The following amounts are not subject to the above cap: i) third party payments referred to in the paragraph below; and
ii) damages that cannot be limited under applicable law.
c. If a third party asserts a claim against Client that an IBM Product acquired under the Agreement infringes a patent or
copyright, IBM will defend Client against that claim and pay amounts finally awarded by a court against Client or included
in a settlement approved by IBM, provided that Client promptly (i) notifies IBM in writing of the claim, (ii) supplies
information requested by IBM, and (iii) allows IBM to control, and reasonably cooperates in, the defense and settlement,
including mitigation efforts.
d. IBM has no responsibility for claims based on Non-IBM Products, items not provided by IBM, or any violation of law or
third party rights caused by Content, or any Client materials, designs, specifications, or use of a non-current version or
release of an IBM Product when an infringement claim could have been avoided by using a current version or release.
8. Termination
a. Either party may terminate this CRA i) without cause on at least one month’s notice to the other after expiration or
termination of its obligations under the Agreement; or ii) immediately for cause if the other is in material breach of the
Agreement, provided the one who is not complying is given notice and reasonable time to comply. Any terms that by
their nature extend beyond the Agreement termination remain in effect until fulfilled, and apply to successors and
assignees. Termination of this CRA does not terminate TDs, and provisions of this CRA and Attachments as they relate
to such TDs remain in effect until fulfilled or otherwise terminated in accordance with their terms. IBM may terminate
Client’s license to use a Program or MC if Client fails to comply with the Agreement. Client will promptly destroy all
copies of the Program or MC after either party has terminated the license. Failure to pay is a material breach.
9. Governing Laws and Geographic Scope
a. Each party is responsible for complying with: i) laws and regulations applicable to its business and Content, and ii)
import, export and economic sanction laws and regulations, including defense trade control regime of any jurisdiction
including the International Traffic in Arms Regulations and those of the United States that prohibit or restrict the export,
re-export, or transfer of products, technology, services or data, directly or indirectly, to or for certain countries, end uses
or end users. Client is responsible for its use of IBM and Non-IBM Products.
b. Both parties agree to the application of the laws of to the Agreement, without regard to conflict of law principles. The
rights and obligations of each party are valid only in the country where the transaction is performed, except all licenses
are valid as specifically granted. IBM will not serve as Client’s exporter or importer for: i) any Content; or ii) use of any
portion of the Cloud Service from a country outside Client’s business address. If any provision of the Agreement is invalid
or unenforceable, the remaining provisions remain in full force and effect. Nothing in the Agreement affects statutory
rights of consumers that cannot be waived or limited by contract. The United Nations Convention on Contracts for the
International Sale of Goods does not apply to transactions under the Agreement.
10. General
a. Parties will not disclose confidential information without a separate, signed confidentiality agreement. If confidential
information is exchanged in connection with the Agreement, the applicable confidentiality agreement is incorporated into,
and subject to, this CRA. This paragraph does not apply to Content provided in the use of a Cloud Service.
b. Client accepts an Attachment or TD by ordering, enrolling, using, or making a payment for, the product, offering or
service. Since this CRA may apply to many future orders, IBM may modify this CRA by providing Client at least three
months’ written notice. Changes are not retroactive; they apply, as of the effective date, only to new orders, ongoing
services that do not expire, and renewals. For transactions with a defined renewable contract period, Client may request

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 that IBM defer the change effective date until the end of the current contract period. Client accepts changes by placing
new orders or continuing use after the change effective date or allowing transactions to renew after receipt of the change
notice. Except as provided above, all changes to the Agreement must be in writing accepted by both parties.
c. IBM is an independent contractor, not Client’s agent, joint venturer, partner, or fiduciary, and does not undertake to
perform any of Client’s regulatory obligations, or assume any responsibility for Client’s business or operations. Each
party is responsible for determining the assignment of its personnel and all contractors and subprocessors, and for their
direction, control, and compensation.
d. IBM maintains a robust set of business conduct and related guidelines covering conflicts of interest, market abuse, anti-
bribery & corruption, and fraud. IBM and its personnel comply with such policies and require contractors and
subprocessors to have similar policies.
e. IBM Business Partners who use or make available Products are independent from IBM and unilaterally determine their
prices and terms. IBM is not responsible for their actions, omissions, statements, or offerings.
f. As used in this paragraph, “Content” also includes any information or data Client may provide, make available or grant
access to in connection with IBM providing other Services, maintenance, or Program support. Client is responsible for
obtaining all necessary rights and permissions to enable, and grants such rights and permissions to, IBM, and its
contractors and subprocessors to use, provide, store and process Content in the Cloud Services, other Services,
maintenance, or Program support. This includes Client providing required information, making necessary disclosures and
obtaining consent, if required, before providing individuals’ information, including personal or other regulated information
in such Content. Client is responsible for adequate back-up of Content. If any Content could be subject to governmental
regulation or may require security measures beyond those specified by IBM for an offering, Client will not input, provide.
or allow access to such Content unless specifically permitted in the terms of the relevant TD or unless IBM has otherwise
first agreed in writing to implement additional security and other measures. IBM’s Data Processing Addendum at
http://ibm.com/dpa (DPA) and applicable DPA Exhibit(s) apply and supplement the Agreement, if and to the extent the
European General Data Protection Regulation (EU/2016/679) (GDPR) applies to personal data contained in Content.
g. IBM and its affiliates, and their contractors and subprocessors, may, wherever they do business, store and otherwise
process business contact information (BCI) of Client, its personnel and authorized users, for example, name, business
telephone, address, email, and user ID for business dealings with them. Where notice to or consent by the individuals is
required for such processing, Client will notify and obtain such consent. IBM may use personnel and resources in
locations worldwide and third party suppliers to support the delivery of products and services.
h. Account Data is information, other than Content and BCI, that Client provides to IBM to enable Client’s acquisition or use
of IBM Products or non-IBM Products or that IBM collects using tracking technologies, such as cookies and web
beacons, regarding Client’s acquisition or use of IBM Products or non-IBM Products. IBM and its affiliates, its contractors
and subprocessors may use Account Data for example, to enable product features, administer use, personalize
experience, and otherwise support or improve use of IBM Products and non-IBM Products. The IBM Online Privacy
Statement at https://www.ibm.com/privacy/details/us/en/ provides additional details.
i. License grants to Programs and MC hereunder are provided by International Business Machines Corporation, a New
York corporation ("IBM Corporation"). IBM is acting as a distributor and delivering Programs and MC pursuant to this
Agreement, and is responsible for enforcing the license terms and fulfilling all obligations concerning such Programs and
MC and no right or cause of action hereunder is created in favor of Client against IBM Corporation. Client waives all
claims and causes of action against IBM Corporation and agrees to look solely to IBM for any rights and remedies in
connection with Programs and MC.
j. Neither party may assign the Agreement, in whole or in part, without the prior written consent of the other. Assignment of
IBM rights to receive payments or assignment by IBM in conjunction with the sale of the portion of IBM’s business that
includes a product or service is not restricted.
k. This CRA applies to IBM and Client (the signatories below) and their respective Enterprise companies who avail
themselves of this CRA. The signatories shall coordinate the activities of Enterprise companies under this CRA.
Enterprise companies include: (i) companies within the same country that Client or IBM control (by owning greater than
50% of the voting shares); and (ii) any other entity that controls, is controlled by or is under common control as Client or
IBM and has signed a participation agreement.
l. All notices under the Agreement must be in writing and sent to the business address specified for the Agreement, unless
a party designates in writing a different address. The parties consent to the use of electronic means and facsimile
transmissions for communications as a signed writing. Any reproduction of the Agreement made by reliable means is
considered an original. The Agreement supersedes any course of dealing, discussions or representations between the
parties.
m. No right or cause of action for any third party is created by the Agreement or any transaction under it. Neither party will
bring a legal action arising out of or related to the Agreement more than two years after the cause of action arose.
Neither party is responsible for failure to fulfill its non-monetary obligations due to causes beyond its control. Each party
will allow the other reasonable opportunity to comply before it claims the other has not met its obligations. Where
approval, acceptance, consent, access, cooperation or similar action by either party is required, such action will not be
unreasonably delayed or withheld.
n. IBM may use personnel and resources in locations worldwide, including third party contractors and subprocessors to
support the delivery of the Cloud Services. IBM may transfer Content, including personally identifiable information,

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 across country borders. A list of countries where Content may be processed for a Cloud Service is available at
www.ibm.com/cloud/datacenters or as described in the Attachment or TD. IBM is responsible for the obligations under
the Agreement even if IBM uses a third party contractor or subprocessors unless otherwise set forth in a TD. IBM will
require subprocessors with access to Content to maintain technical and organizational security measures that will enable
IBM to meet its obligations for a Cloud Service. A current list of subprocessors and their roles will be provided upon
request.

Agreed to: Agreed to:

Client Company Name: IBM Thailand Company Limited

By________________________________________________ By____________________________________________
Authorized signature Authorized signature
Title: ______________________________________________ Title: __________________________________________

Name (type or print): _________________________________ Name (type or print): _____________________________

Date: _____________________________________________ Date: _________________________________________

Client number:______________________________________ Agreement number: ______________________________

Enterprise number:___________________________________
Client address:_______________________________________ IBM address: 388 Phaholyothin Road, Phyathai, Bangkok
___________________________________________________ 10400
___________________________________________________

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