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  • Quality Management TQM

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    Shyra Regodon
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    The Four Seasons Hotel applies the Golden Rule throughout its operations in order to provide exceptional quality service. By treating guests and employees with dignity and respect, the hotel is able to distinguish itself and continuously improve service. The Golden Rule empowers employees by recognizing their delivery of exceptional service and allowing them to use their creativity and judgment. The hotel has also successfully implemented total quality management by refining its processes to enhance the customer experience, promoting employee growth through training, and creating an environment focused on continuous learning and development.

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    The Four Seasons Hotel applies the Golden Rule throughout its operations in order to provide exceptional quality service. By treating guests and employees with dignity and respect, the hotel is able to distinguish itself and continuously improve service. The Golden Rule empowers employees by recognizing their delivery of exceptional service and allowing them to use their creativity and judgment. The hotel has also successfully implemented total quality management by refining its processes to enhance the customer experience, promoting employee growth through training, and creating an environment focused on continuous learning and development.

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    © All Rights Reserved
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    519 views2 pages

    Quality Management TQM

    Uploaded by

    Shyra Regodon
    The Four Seasons Hotel applies the Golden Rule throughout its operations in order to provide exceptional quality service. By treating guests and employees with dignity and respect, the hotel is able to distinguish itself and continuously improve service. The Golden Rule empowers employees by recognizing their delivery of exceptional service and allowing them to use their creativity and judgment. The hotel has also successfully implemented total quality management by refining its processes to enhance the customer experience, promoting employee growth through training, and creating an environment focused on continuous learning and development.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    Operations in Practice Quality at the Four Seasons Canary Wharf

    1. How is the Golden Rule being applied in the operations of Four Seasons Hotel in order to
    provide quality service to its clientele?

    The Golden Rule is very much essential that was being applied in the operations of the Four
    Seasons Hotel in providing quality service to its client. By having this Golden Rule, it is the path
    from where the company is leading on. The hotel group always find a better, creative and
    innovative ways on how they will going to serve their guests and to treat their beloved
    employees with dignity, respect and appreciation. This the mantra of the company from which
    the business is evolving with. The Golden Rule seeks to guide the whole organization's
    approach and operations towards an exceptional and quality accommodations. The Four
    Seasons Hotel makes it possible in providing its distinguishing edge and upholding it with the
    Golden Rule throughout its whole operations.

    2. Do you think the Golden Rule set by the hotel made the employees empowered? If yes,
    what are your proofs? If no, what could probably be the reason/s?

    It's definitely yes that the Golden Rule being set by the hotel has made the employees to
    become empowered. The rule has been visualized through the employees being equally
    sensitive to the needs of the clients, offering a sincere and genuine service that surpasses
    expectations. The company ensured its focus upon recognizing the delivery of exceptional
    services of their employees. The Golden Rule has set the employees empowerment by the
    utilization of their creativity and judgment upon an enhanced and intuitive kind of service for
    the guests. It is truly a great platform for the hotel to envision its edge and to emancipate its
    employees in their own pace.

    3. Is the concept of TQM been applied successfully by Four Seasons Hotel? Justify your
    answer.

    The concept of the Total Quality Management has been successfully applied by the Four
    Seasons Hotel. By having the quality service as its distinguishing feature, it keeps on prevailing
    with its core. The whole organization's approach of providing an excellent service is being
    refined through the operating standards that ameliorate the clients experience and stay. The
    company is also committed to promote the growth of their employees and to showcase their
    potentials. To execute this, they offer extensive training programs and career development
    plans and create rooms that are designated for the learning and development of their
    employees. The approaches made by the hotel group is a great indication that the concept of
    TQM has been executed beyond all expectations.

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