Abdul Shaikh: Executive Profile

ABDUL SHAIKH
Targeting assignments in Sr. Project Manager, Sr. Service Delivery Manager

with an organization of high repute
Industry Preference: IT
Location Preference: PAN India
Executive Profile
Result-oriented Professional with nearly 11 years of rich and extensive experience

Maximized customer satisfaction, ITIL and process compliance
Established and implemented short and long-term organizational goals, objectives,
strategic plans, policies, and operating procedures
Developed and implemented practices that measure the effectiveness and
performance of the technical support function
Worked with Principals / OEMs at different levels which involve corporate
relationships as well as case-to-case engagements
Diagnosed network problems involving combination of hardware, software, power
and communications issues. Worked with sustaining engineering teams to
investigate and resolve software and hardware defects
Flat No. 201, Plot No. 106B, Sector -
Analysed, troubleshoot and enhanced network performance to drive efficiency
50E, Seawoods, Nerul, Navi Mumbai
Skilled in people management, resource requirement, skill management,
– 400706, MH
succession planning, training plans, ongoing development, career road maps,
coaching and mentoring Handling Management escalations
Education & Credentials

MBA in System Management from National College of Education in 2015
BCA in Computer Application from National College of Education in 2011
9867410420
Certifications
Project Management Professional certification
ITIL (Information Technology Infrastructure Library)
ITSM (IT Service Management)
CCNP Routing & Switching
CCNA
Microsoft Certified IT Professional (MCITP) abdul_arc@yahoo.com
VMware certification
Key Impact Areas
Professional Experience
Since Apr’14 with Dimension Data India Pvt. Ltd., Mumbai Application Migration
SLA Management
Growth Path:
Network Deployment
Tech Lead - Network Security : Apr’14 - Jun’15 Issue Management
Operations Manager - Network Security : Jul’15 – Oct’17 Operation Management
Service Delivery Manager : Nov’17 – Till Date Change Management
Key Result Areas: Incident Management
• Planning and administering strategic, operational, and administrative programs,
projects and services of broad significance of the organization within the
designated functional area Soft Skills
• Monitoring and evaluating programmatic and operational effectiveness and check Change Agent
for improvement as per need
• Collaborating with OEM product management, release management, technical Collaborator
writer and other cross functional teams to ensure that service delivery Communicator
commitments are met on a timely basis Planner
• Working with Principals / OEMs at different levels, which involve corporate Thinker
relationships as well as case-to-case engagements
Innovator
• Managing a team of approximately 45+ employees in a busy work environment;
managing operations of All SBI Virtual Branches
• Operations Manager - Network Security: Attending meetings and discussing Career Timeline
SOW, SLA, technical support model, operational support and delivery support
model
2020 -
• Managing a team of approximately 28+ employees in a busy work environment Dimension Data India Pvt.
2014 Ltd.,
• Reviewing service delivery with the Technical Team for service readiness w.r.t to
skills and spares to meet the commitment provided to customers
• Working with Strategic Account Manager for the Business Development and lead 2011 -
3i Infotech Ltd
2013
for all the verticals
• Possess service capabilities in the areas of network deployment, application
integration, systems management, and network transformation across multiple 2009-
Sahil Computers
2011
accounts
• Tech Lead - Network Security as Team Leader Major Projects: Supervising
planning and coordinating man and material for on-boarding of colocation and
managed hosting clients Data Center IT and Facilities
Personal Details
Previous Experience
Date of Birth: 31st December 1989
Sep’11 – Jun’13 with 3i Infotech Ltd., Navi Mumbai as Sr. Network Engineer
Languages Known: English & Hindi
Feb’09 – Aug’11 with Sahil Computers, Navi Mumbai as Systems/Network
Engineer
Projects
Organization: Dimension Data India Pvt. Ltd.
Designation: Service Delivery Manager
• Managed & migration of Physical branch server to virtual server of State Bank
Group for 25000 branches in centralized virtual cloud environment.
• Managed branch virtual server of Windows 2008 to Windows 2012 of State Bank
Group for 25000 branches in centralized virtual cloud environment.
• Implemented, installed, configured and maintained VCE vBlock 540 which
included components like Panduit engineered rack, Cisco Chassis, UCS blade
servers, & Nexus switches, EMC XtremIO SAN storage, EMC Isilon, NAS storage,
EMC Avamar Backup with Data Domain, EMC RecoverPoint for VM, EMC
PowerPath, VMware vSphere, VMware NSX, VMware Horizon View, VMware
vRealize Operations Manager, VMware Log Insight, vRealize Orchestrator and
Automation
Organization: Dimension Data India Pvt. Ltd.
Designation: Operations Manager - Network Security
• Implemented Office 365. & Migration of 400k portfolio user from Lotus Domino
to Office 365; applied Cisco ESA IronPort in SBI Group's {SBI Life, SBI General, SBI
Mutual Fund, SBI DFHI, SBI Cards, SBI Capital, SBI Funds}
• Implementation of McAfee Web Gateway & Bluecoat Proxy Migration to
Checkpoint URL Filtering blade
• Implementation of Checkpoint R77.20/R77, FortiGate Firewall & Radware
Linkproof Load Balancer in SBI Network & Applications
• SBI {Rabale, Navi Mumbai} Data Centre Migration & Implementation
Accomplishments
• Organised a large-scale client project as a result of skill set and education and
completed the project two weeks ahead of schedule
• Monitored and assessed issues that arose with clients, ensuring immediate
resolution which promoted stronger relationships and resulted in more lucrative
projects
• Designed IT support strategy that clearly defined workflow between external
clients, application teams, and infrastructure team
• Implemented Certifications, injected IT architectural governance strategy into full
project lifecycle through well-defined, engagement points for infrastructure team,
guidance, facilitation, contribution, impact, assessments, and alignment reviews.

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ABDUL SHAIKH

Targeting assignments in Sr. Project Manager, Sr. Service Delivery Manager

Result-oriented Professional with nearly 11 years of rich and extensive experience

Education & Credentials

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