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    Iso/Iec 20000 Documentation Toolkit Contents List: Document Control

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    Iso/Iec 20000 Documentation Toolkit Contents List: Document Control

    Uploaded by

    hanan
    36 views3 pages

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    ContentListITSMS

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    Iso/Iec 20000 Documentation Toolkit Contents List: Document Control

    Uploaded by

    hanan

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Document Control

    Reference: ITSMS CONT LIST


    ISO/IEC 20000 DOCUMENTATION Issue No: 2
    TOOLKIT CONTENTS LIST Issue Date: May 2017
    Page: 1 of 3

    Top level documents


    Quick-Start Guide
    ITSMS Guidelines
    Copyright License
    User Input Worksheet

    Project Tools
    ISO 20000 Gap Analysis Tool
    ISO 20000 Document Dashboard
    ISO 20000 Implementation Manager
    Roles and Responsibilities Document Management Tool
    PDCA Cycle Documentation Pyramid
    ITSMS Overview

    ISMS Documents
    Protection and Control of Documentation MSS DOC 7.5.3
    Internal Audit Procedure MSS DOC 9.2
    Management Review Procedure MSS DOC 9.3
    Nonconformity and Corrective Active Procedure MSS DOC 10.1
    Internal Audit Schedule MSS REC 9.2.1
    Internal Audit Report Lead Sheet MSS REC 9.2.2
    Nonconformance Report MSS REC 10.1.1a
    Nonconformance Report Log MSS REC 10.1.1b
    Inventory and Ownership of Assets Procedure ISMS-C DOC 8.1.1
    Control of Records ISMS-C DOC 18.1.3
    Change Request ISMS-C REC 12.1.2
    Log of Change Request ISMS-C REC 12.1.2a

    Section 4
    Service Management Plan ITSMS DOC 4.1
    Service Management Policy ITSMS DOC 4.1.2
    Information Security Policy ITSMS DOC 4.1.2.1
    Availability Manager ITSMS DOC 4.1.3.1
    Business Relationship Manager ITSMS DOC 4.1.3.2
    Capacity Manager ITSMS DOC 4.1.3.3
    Change Manager ITSMS DOC 4.1.3.4
    Configuration Manager ITSMS DOC 4.1.3.5
    Service Continuity Manager ITSMS DOC 4.1.3.6
    Budgeting and Accounting Manager ITSMS DOC 4.1.3.7
    Incident and Service Request Manager ITSMS DOC 4.1.3.8
    Problem Manager ITSMS DOC 4.1.3.9
    Release and Deployment Manager ITSMS DOC 4.1.3.10
    Security Manager ITSMS DOC 4.1.3.11
    Service Level Manager ITSMS DOC 4.1.3.12
    Service Report Manager ITSMS DOC 4.1.3.13
    Supplier Manager ITSMS DOC 4.1.3.14
    Service Improvement Policy ITSMS DOC 4.5.5.1
    IT Governance Ltd. Public
    © IT Governance Ltd 2017
    www.itgovernance.co.uk
    Comments to feedback@itgovernance.co.uk
    Document Control
    Reference: ITSMS CONT LIST
    ISO/IEC 20000 DOCUMENTATION Issue No: 2
    TOOLKIT CONTENTS LIST Issue Date: May 2017
    Page: 2 of 3

    Service Improvement Plan ITSMS DOC 4.5.5.2

    Section 5
    New or Changed Service Proposal ITSMS DOC 5
    Service Acceptance Criteria ITSMS DOC 5.1

    Section 6
    Service Catalogue ITSMS DOC 6.1.1
    Service Level Agreement ITSMS DOC 6.1.2.1
    Operational Level Agreement ITSMS DOC 6.1.2.2
    Service Level Management Process ITSMS DOC 6.1.3
    Underpinning Contract ITSMS DOC 6.1.4
    Service Reporting Process ITSMS DOC 6.2
    Service Reporting Policy ITSMS DOC 6.2.1
    Key Performance Indicators Template ITSMS DOC 6.2.3
    Service Continuity Management Process ITSMS DOC 6.3.1
    Service Availability Management Process ITSMS DOC 6.3.2
    Availability Management Plan ITSMS DOC 6.3.3
    Business Impact Analysis ITSMS DOC 6.3.4
    Service Continuity Plan ITSMS DOC 6.3.5
    Service Continuity Planning ITSMS DOC 6.3.6
    Service Continuity Risk Assessments ITSMS DOC 6.3.7
    Testing, Maintaining and Re-assessing Service ITSMS DOC 6.3.8
    Continuity Plans
    Budgeting and Accounting Management Process ITSMS DOC 6.4
    Accounting Policy ITSMS DOC 6.4.1
    Capacity Management Process ITSMS DOC 6.5
    Capacity Management Plan ITSMS DOC 6.5.1
    Security Management Process ITSMS DOC 6.6

    Section 7
    Business Relationship Management Process ITSMS DOC 7.2
    Supplier Management Process ITSMS DOC 7.3

    Section 8
    Incident Management Process ITSMS DOC 8.2
    Problem Management Process ITSMS DOC 8.3

    Section 9
    Configuration Management Process ITSMS DOC 9.1
    CMDB Audit Plan ITSMS DOC 9.1.1
    Configuration Management Plan ITSMS DOC 9.1.2
    Change Control Process ITSMS DOC 9.2
    Release Management Process ITSMS DOC 9.3
    Release Policy ITSMS DOC 9.3.1

    Blank Templates
    Basic Checklist
    IT Governance Ltd. Public
    © IT Governance Ltd 2017
    www.itgovernance.co.uk
    Comments to feedback@itgovernance.co.uk
    Document Control
    Reference: ITSMS CONT LIST
    ISO/IEC 20000 DOCUMENTATION Issue No: 2
    TOOLKIT CONTENTS LIST Issue Date: May 2017
    Page: 3 of 3

    Basic Meeting Agenda


    Basic Meeting Agenda: Initial Board Meeting
    Basic Meeting Agenda: Second Board Meeting
    Meeting Minutes
    Meeting Minutes: Initial Board Meeting
    Meeting Minutes: Second Board Meeting
    Basic Procedure
    Basic Schedule
    Basic Service Level Agreement
    Basic Work Instruction

    Change History Record

    Issue Description of Change Approval Date of Issue


    1 Initial issue CEO Feb 2012
    2 Updated functionality and referenced Product May 2017
    ISMS Documents. Development
    Management

    IT Governance Ltd. Public


    © IT Governance Ltd 2017
    www.itgovernance.co.uk
    Comments to feedback@itgovernance.co.uk

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