Test Bank For Using Mis 9th Edition 03

lOMoARcPSD|10271982
Test bank for Using MIS 9th edition 03
Management Information Systems (Kean University)
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lOMoARcPSD|10271982
Using MIS, 9e, Global Edition (Kroenke)

Chapter 3 Strategy and Information Systems
1) Which of the following factors determines the structure, features, and functions of an
information system used in a company?
A) the competitive strategy
B) the value of its brands
C) the size of the company
D) the number of competitors
Answer: A
AACSB: Analytical Thinking
Difficulty: 1: Easy
Course LO: Explain how IS can be used to gain and sustain competitive advantage
LO: 3.1: How does organizational strategy determine information systems structure?
Classification: Concept
2) An organization's goals and objectives are determined by its competitive strategy.

Answer: TRUE
Difficulty: 1: Easy
3) The value chain of an organization determines its competitive strategy.

Answer: FALSE
Difficulty: 1: Easy
4) Explain the relation between competitive strategies and information systems.

Answer: An organization's goals and objectives are determined by its competitive strategy. Thus,
ultimately, competitive strategy determines the structure, features, and functions of every
information system. In short, organizations examine the structure of their industry and determine
a competitive strategy. That strategy determines value chains, which, in turn, determine business
processes. The structure of business processes determines the design of supporting information
systems.
Difficulty: 2: Moderate
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lOMoARcPSD|10271982
5) Porter's five forces model is used to assess ________.

A) industry structure行业结构
B) market share
C) internal competition
D) life cycles of products
Answer: A
Difficulty: 1: Easy
LO: 3.2: What five forces determine industry structure?
6) According to Porter's five forces model, which of the following firms would be least affected
by the threat of substitutes?
A) a used car dealership in New York
B) a convenience store that sells retail products
C) a firm that sells the only drug for a disease
D) a corner latte shop in Atlanta
Answer: C
AACSB: Reflective Thinking
Difficulty: 3: Challenging
Classification: Application
7) According to Porter's five forces model, a frequent traveler's choice of auto rental would be an
example of a strong force for ________.
A) rivalry
B) threat of new entrants
C) threat of substitutions
D) bargaining power of customers
Answer: C
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8) According to Porter's five forces model, in which of the following situations would the
supplier have the highest bargaining power?
A) a dealer of a patented material for smartphone manufacturers
B) a fashion designer catering to a niche market
C) a restaurant owner who serves only army veterans
D) a retailer who buys finished goods from many small suppliers
Answer: A
9) According to Porter's five forces model, in which of the following examples would rivalry be
considered as a weak force affecting the market?
A) search engine designers
B) used car dealers
C) holiday tour agents
D) packaged food manufacturers
Answer: A
10) A new drug that has shown promise in curing skin cancer has been discovered by a famous
chemical laboratory. This is the only known drug effective for treatment of this disease. The
laboratory obtains a patent for the product and decides to sell it. This situation is characterized by
________.
A) low threat of substitutions
B) high bargaining power of customers
C) high threat of new entrants
D) low bargaining power of suppliers
Answer: A
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11) According to Porter's five forces model, a group of grain farmers in a surplus year will have
reduced ________.
A) bargaining power
B) threat of substitutes
C) risk of rivalry
D) threat of new entrants
Answer: A
Difficulty: 1: Easy
12) Bargaining power of customers is likely to be the highest for markets involving ________.
A) limited edition apparel
B) industrial products
C) patented drugs
D) vintage cars
Answer: B
Difficulty: 1: Easy
13) The automobile industry is characterized by many manufacturers and intense competition
among them. According to Porter's five forces model, this statement illustrates ________.
A) low threat of substitutions
B) high bargaining power of suppliers
C) high levels of rivalry
D) low bargaining power of customers
Answer: C
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14) Dynotrix Motors is a large car-manufacturing company. The company purchases raw
material from many small-sized sellers across the globe. In this case, Dynotrix Motors is
characterized by ________.
A) very low threat of substitute products
B) high bargaining power over its suppliers
C) very low threat of new entrants in the market
D) very high bargaining power over its customers
Answer: B
15) A major drawback of Porter's five forces model is that it ignores the rivalry among firms in
the industry.
Answer: FALSE
Difficulty: 1: Easy
16) Briefly explain Porter's five forces model.

Answer: Porter's five forces model is used to assess an industry structure. According to this
model, five competitive forces determine industry profitability: bargaining power of customers,
threat of substitutions, bargaining power of suppliers, threat of new entrants, and rivalry among
existing firms. The intensity of each of the five forces determines the characteristics of the
industry, how profitable it is, and how sustainable that profitability will be.
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17) I-scream-4 Ice Cream recently faced competition against their flagship brand of "Orange peel
ice cream." A competitor made significant in-roads into the market by offering three varieties of
"Orange peel ice cream." I-scream-4 Ice Cream decided to counter this threat by introducing five
new varieties of ice creams. Which competitive strategy is I-scream-4 Ice Cream implementing?
A) cost leadership
B) product differentiation
C) cost differentiation
D) service focus
Answer: B
LO: 3.3: How does analysis of industry structure determine competitive strategy?
18) An automobile company decides to improve the quality of its products and bring more
variety into its entire product line. The company has decided to adopt ________.
A) focused cost leadership
B) industry-wide differentiation
C) industry-wide cost leadership
D) focused differentiation
Answer: B
19) Focused differentiation occurs when ________.

A) better service is provided within an industry segment
B) there is limited competition in an industry
C) customers, of a niche segment, are provided low-cost products
D) product quality improves across an entire industry
Answer: A
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20) Focused cost leadership is observed when a product has the lowest cost ________.
A) within an industry segment
B) across the product mix offered by a company
C) across the entire industry
D) among a group of competitors
Answer: A
21) An organization responds to the structure of its industry by choosing a competitive strategy.
Answer: TRUE
Difficulty: 1: Easy
22) A telecom service provider focusing on high-end users is following an industry-wide

differentiation strategy.
Answer: FALSE
23) According to Porter's four competitive strategy model, what are the four competitive
strategies from which firms can choose?
Answer: An organization responds to the structure of its industry by choosing a competitive
strategy. According to Porter's competitive strategy model, firms engage in one of these four
strategies. An organization can focus on being the cost leader, or it can focus on differentiating
its products or services from those of the competition. Further, the organization can employ the
cost or differentiation strategy across an industry or it can focus its strategy on a particular
industry segment.
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24) The difference between the value that an activity generates and the cost of the activity is
called the ________.
A) margin
B) turnover
C) revenue
D) profit
Answer: A
Difficulty: 1: Easy
LO: 3.4: How does competitive strategy determine value chain structure?
25) Porter defined value as the ________.

A) amount of money that a customer is willing to pay for an offering
B) extent of after-sale service provided to customers
C) perceived satisfaction of the customers and sellers after a transaction
D) actual money exchanged in return of a product/service
Answer: A
Difficulty: 1: Easy
26) Identify the activity in the value chain that involves receiving and handling of raw materials
and other inputs to the product.
A) inbound logistics
B) procurement
C) manufacturing
D) outbound logistics
Answer: A
Difficulty: 1: Easy
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27) The difference between the total value added and the total costs incurred is called the
________ of the value chain.
A) actual value
B) total margin
C) total revenue
D) gross turnover
Answer: B
Difficulty: 1: Easy
28) A retail company sells agricultural produce and consumer products. The company procures
materials from farmers and local producers. This process is an example of ________.
A) outbound logistics
B) inbound logistics
C) operational management
D) internal marketing
Answer: B
29) Which of the following statements best describes the role of operations in a value chain?
A) transforming inputs into the final products
B) collecting, storing, and distributing products to buyers
C) inducing buyers to purchase products and providing a means for them to do so
D) receiving, storing, and disseminating inputs to products
Answer: A
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30) Which of the following value chain activities involves collecting, storing, and physically
distributing the product to buyers?
B) operations
C) customer service
Answer: D
Difficulty: 1: Easy
31) Which of the following value chain activities involves inducing buyers to purchase a product
and providing a means for them to do so?
B) operations
C) sales and marketing
Answer: C
Difficulty: 1: Easy
32) Which of the following value chain activities involves assisting users with handling of the
products after sale, thus maintaining and enhancing the products' value?
B) customer service
C) operations
Answer: B
Difficulty: 1: Easy
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33) Which of the following is a primary activity in the value chain?

A) receiving and handling of raw materials and other inputs
B) negotiating prices with vendors
C) finding suitable vendors to supply raw materials
D) setting up contractual arrangements with various suppliers
Answer: A
34) Cassandra runs a downtown boutique that sells customized clothes. One of her customers
wishes to purchase a trench coat with a bejeweled clip. Cassandra contacts "Gems and Stones"
and places an order for the clip. This activity can be classified under ________.
B) operations
C) customer service
D) marketing
Answer: A
35) Lynn, the manager of a transportation company, goes through the product delivery schedule.
She assigns territories to each executive of the delivery team, and also contacts the fleet
supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn
executing?
B) marketing
C) sales
Answer: D
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36) Madison, the project manager of a sports apparel company, estimates that the demand for
jogging shoes is likely to decline in the coming months. He advises the procurement department
to order raw material accordingly to ensure minimum wastage. This intercommunication that
facilitates smooth operations is called ________.
A) market research
B) outbound logistics
C) strategizing
D) linkages
Answer: D
37) Which of the following employees performs a support activity in the value chain?
A) Jackson is involved in the development of technological infrastructure.
B) Sofia is a member of the recruitment team.
C) Nathaniel is in charge of setting up contractual agreements with vendors.
D) Nora is a financial analyst who rates and gives investment advice.
Answer: C
38) Which of the following paved the way for the creation of a business process design?
A) support activities
B) triggers
C) linkages
D) primary activities
Answer: C
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39) Which of the following statements is consistent with the central idea of business process
design?
A) Technology should be used to supplement the existing value chain.
B) Business processes should focus on improving individual functional systems.
C) Organizations should create new business processes instead of improving existing systems.
D) Technology should be used to modify and improve standard business processes.
Answer: C
40) The ________ created by Porter states that firms should create new, more efficient business
processes that integrate the activities of all departments involved in a value chain.
A) Six Sigma methodology
B) product differentiation model
C) Lean Manufacturing method
D) business process design
Answer: D
Difficulty: 1: Easy
41) Porter defined value as the amount of money that a customer is willing to pay for a resource,
product, or service.
Answer: TRUE
Difficulty: 1: Easy
42) The difference between the value that an activity generates and the cost of the activity is
called revenue.
Answer: FALSE
Difficulty: 1: Easy
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43) A business with a differentiation strategy will add cost to an activity only as long as the
activity has a positive margin.
Answer: TRUE
44) In the inbound logistics activity of a value chain, the manufacturer receives, stores, and
disseminates inputs to a product.
Answer: TRUE
Difficulty: 1: Easy
45) The primary activity of sales and marketing is the collection, storage, and physical
distribution of the products to the buyers.
Answer: FALSE
Difficulty: 1: Easy
46) In the value chain, customer service is concerned with inducing buyers to purchase the
product and providing a means for them to do so.
Answer: FALSE
Difficulty: 1: Easy
47) The total margin of the value chain is the difference between the total value added and the
total costs incurred.
Answer: TRUE
Difficulty: 1: Easy
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48) Support activities in a value chain include the processes of finding vendors, setting up
contractual arrangements, and negotiating prices.
Answer: TRUE
Difficulty: 1: Easy
49) A linkage is a network of activities that generate value by transforming inputs into outputs.
Answer: FALSE
Difficulty: 1: Easy
50) Briefly describe the concepts of value, margin, and value chain as defined by Porter.
Answer: Porter defined value as the amount of money that a customer is willing to pay for a
resource, product, or service. The difference between the value that an activity generates and the
cost of the activity is called the margin. A value chain is a network of value-creating activities.
That generic chain consists of five primary activities and four support activities.
51) Define the primary activities in a generic value chain.

Answer: The primary activities in a generic value chain are as follows:
(1) Inbound logistics—It is the receiving, storing, and disseminating of inputs to the products.
(2) Operations/manufacturing—It is the transforming of inputs into the final products.
(3) Outbound logistics—It is the collecting, storing, and physically distributing of the products to
buyers.
(4) Sales and marketing—It is defined as inducing buyers to purchase the products and providing
a means for them to do so.
(5) Customer service—It is defined as assisting customers' use of the products and thus
maintaining and enhancing the products' value.
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52) Distinguish between the primary and support activities of a value chain.
Answer: Primary activities directly add value to the value chain of an organization. Examples
are operations and marketing.
The support activities in the generic value chain contribute indirectly to the production, sale, and
service of the product. They include procurement, which consists of the processes of finding
vendors, setting up contractual arrangements, and negotiating prices.
53) What are the various support activities in a value chain?

Answer: The support activities in the generic value chain contribute indirectly to the production,
sale, and service of the product. They include procurement, which consists of the processes of
finding vendors, setting up contractual arrangements, and negotiating prices. Supporting
functions add value, albeit indirectly, and they also have costs. It is difficult to calculate the
margin for such activities because it is difficult to know the specific value added by a support
activity.
54) Explain linkages with an example.

Answer: Porter's model of business activities includes linkages, which are interactions across
value activities. For example, manufacturing systems use linkages to reduce inventory costs.
Such a system uses sales forecasts to plan production; it then uses the production plan to
determine raw material needs and then uses the material needs to schedule purchases. The end
result is just-in-time inventory, which reduces inventory sizes and costs.
AACSB: Written and Oral Communication
55) Explain the concept of business process design.

Answer: The central idea of business process design is that organizations should not automate or
improve existing functional systems. Rather, they should create new, more efficient business
processes that integrate the activities of all departments involved in a value chain.
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56) A(n) ________ is a network of activities that generate worth by transforming inputs into
outputs.
A) business process
B) competitive strategy
C) value chain
D) information system
Answer: A
Difficulty: 1: Easy
Course LO: Discuss the role of information systems in supporting business processes
LO: 3.5: How do business processes generate value?
57) The cost of the business process is the sum of the cost of the inputs and the ________.
A) cost of the activities
B) cost of the outputs
C) value of the outputs
D) value of the products
Answer: A
Difficulty: 1: Easy
58) Which of the following defines a repository?

A) a backup plan of action in case of emergencies
B) a department devoted specifically for market research
C) a place where finished goods undergo a quality check before shipment
D) a collection of something, such as data or raw materials
Answer: D
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59) Neil creates an application which facilitates the easy storage and access of employee
information like name, age, experience, and qualification for his organization. The application is
an example of a(n) ________.
A) repository
B) program
C) linkage
D) activity
Answer: A
60) In a manufacturing business, which of the following transforms finished goods into cash?
A) warehouse operations
B) manufacturing process
C) sales process
Answer: C
Difficulty: 1: Easy
61) As the purchasing manager of a company that designs costumes, Natalie orders yards of
fabric in preparation for Halloween. Natalie's duties can be classified under the ________
category of a business process.
A) outbound logistics
B) marketing
C) operations
D) inbound logistics
Answer: D
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62) Which of the following statements is true of business process designs?

A) Most process designs require people to work in new ways.
B) They do not involve the need to follow different procedures.
C) They should be accompanied by a change in management.
D) Process designs very rarely attract employee resistance.
Answer: A
63) Each activity in a business process is a business function that receives inputs and produces
outputs.
Answer: TRUE
Difficulty: 1: Easy
64) The cost of the business process is the cost of the inputs plus the cost of the outputs.
Answer: FALSE
65) In a manufacturing business, the materials ordering process transforms cash into a raw
materials inventory.
Answer: TRUE
Difficulty: 1: Easy
66) An inventory of raw materials is an example of a repository.

Answer: TRUE
Difficulty: 1: Easy
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67) The sales process involves sales and marketing as well as outbound logistics activities.
Answer: TRUE
Difficulty: 1: Easy
68) The streamlining of business processes to increase margin is key to obtaining competitive
advantage.
Answer: TRUE
Difficulty: 1: Easy
69) What is a business process? How do you determine the cost and margin of a business
process?
Answer: A business process is a network of activities that generate value by transforming inputs
into outputs. Each activity is a business function that receives inputs and produces outputs. An
activity can be performed by a human, by a computer system, or by both.
The cost of the business process is the cost of the inputs plus the cost of the activities. The
margin of the business process is the value of the outputs minus the cost.
70) RAC Associates is a car rental company that rents cars to tourists in the United States. The
company uses tracking devices and magnetic locks to prevent car theft. These procedures are
examples of ________.
A) primary business processes
B) core activities
C) strategic activities
D) supporting business processes
Answer: D
LO: 3.6: How does competitive strategy determine business processes and the structure of
information systems?
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71) Which of the following principles of competitive advantage is associated with product
implementations?
A) locking in customers
B) differentiating service offerings
C) locking in suppliers
D) establishing alliances
Answer: B
LO: 3.7: How do information systems provide competitive advantages?
72) Cooper, the owner of a small bicycle manufacturing company, is striving to keep his
organization running smoothly while remaining profitable in a highly competitive market.
Cooper chooses process implementation to give his company a competitive edge over others.
Which of the following principles is he most likely to implement?
A) creating new products
B) enhancing services
C) reducing costs
D) differentiating products
Answer: C
73) Hueblue Software, an application provider to the gaming industry, decided to enhance its
portfolio by developing motion-control-enabled games for the mobile gaming industry. In this
scenario, which competitive strategy is Hueblue Software implementing?
A) establishment of alliances
C) raising barriers to market entry
D) locking in buyers
Answer: B
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74) FunText is a company that owns an app used for text messaging. It recently offered a six
month membership extension, to its existing customers, without any additional charges. Which
competitive strategy is FunText trying to implement in this scenario?
A) creation of a new service
C) locking in customers
D) locking in suppliers
Answer: C
75) ________ is a means through which an organization can gain a competitive advantage
through process implementations.
A) Establishing alliances
B) Creating new products
C) Enhancing products
D) Differentiating services
Answer: A
76) Streamtech, a manufacturer of automobiles, recently received a patent for an unmanned

search boat. By doing this, Streamtech has ________.
A) created an entry barrier
B) introduced product differentiation
C) locked in its suppliers
D) reduced the cost of operations
Answer: B
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77) Locking in customers by making it difficult or expensive for customers to move to another
product is called establishing high ________.
A) entry barriers
B) switching costs
C) product standards
D) brand value
Answer: B
78) The International Zoological club publishes a monthly magazine for zoology enthusiasts.
Members are required to pay an initial fee to cover the first two years of the subscription when
registering with the club. In this scenario, the International Zoological club is ________.
A) enhancing services
B) establishing alliances
C) locking in customers
D) standardizing the product
Answer: C
79) A large software manufacturer attempts to lock in customers by making it difficult for them
to substitute their software with one from another company. The strategy used by the company is
referred to as ________.
A) switching costs strategy
B) low cost operation strategy
C) standardization strategy
D) marketing strategy
Answer: A
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80) Organizations can lock in suppliers either by making it difficult to switch to another
organization or by ________.
A) increasing the margin on their products
B) reducing investments in their supply chain
C) making it easy to work with the organization
D) reducing the bargaining power of consumers
Answer: C
Difficulty: 1: Easy
81) A group of shoe manufacturing firms purchases raw materials collectively from a single
supplier to obtain better deals. This is an example of obtaining competitive advantage by
________.
A) differentiating the industry
B) locking in customers
C) establishing alliances
D) enhancing the products
Answer: C
82) PL Inc. implements an information system to improve its supply chain. The system helps the
organization to reduce wastes and optimally utilize its resources. In this scenario, implementing
the information system has helped PL Inc. to gain a competitive advantage by ________.
A) enhancing its products
B) reducing its costs
C) establishing alliances
D) differentiating its products
Answer: B
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83) Reduction in production cost results in ________.

A) better customer service
B) lower shareholder value
C) increased profitability
D) increased competition
Answer: C
Difficulty: 1: Easy
84) Which of the following principles of competitive advantage is related to process

implementations?
A) create new products
B) enhance services
C) reduce costs
D) differentiate products
Answer: C

implementations?
B) lock in buyers
C) enhance services
D) differentiate services
Answer: B
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implementations?
B) enhance services
C) differentiate services
D) raise the barriers to market entry
Answer: D
87) Identify the principle of competitive advantage that is associated with product
implementations.
A) lock in customers
B) enhance services
C) lock in suppliers
D) establish alliances
Answer: B
88) Jason's Burgers, a famous diner, recently started taking orders online to reduce the customer
wait time. This arrangement was perfect for busy office workers who frequented the place, and
the sales went up considerably. Jason's Burgers attempted to ________.
A) reduce costs
B) raise barriers to market entry
C) establish alliances
D) lock in customers
Answer: D
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89) Launch Cars, a car manufacturing company, has patented its breakthrough technology that
reduces pollutant emission by half. The company is now an active supporter of anti-pollution
laws that are likely to diminish the profitability of many other auto makers. Launch Cars is
attempting to ________.
A) reduce costs
B) raise barriers to market entry
C) establish alliances
D) lock in customers
Answer: B
90) Organizations cannot gain a competitive advantage by enhancing existing products or

services.
Answer: FALSE
Difficulty: 1: Easy
91) Creating a new product to increase margin is an example of using product implementations
to achieve competitive advantage.
Answer: TRUE
92) Information systems create competitive advantage by providing support to a product rather
than by becoming a part of the product.
Answer: FALSE
AACSB: Information Technology
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93) Organizations can lock in customers by making it difficult or expensive for them to move to
another product.
Answer: TRUE
Difficulty: 1: Easy
94) The competitive strategy of locking in customers by making it difficult for them to move to
another product is called establishing high switching costs.
Answer: TRUE
Difficulty: 1: Easy
95) Briefly explain product implementation in competitive strategies.

Answer: Organizations gain a competitive advantage by creating new products or services, by
enhancing existing products or services, and by differentiating their products and services from
those of their competitors. Information systems create competitive advantages either as part of a
product or by providing support to a product.
96) Briefly explain process implementation in competitive strategies.

Answer: Organizations can use various process implementation competitive strategies to gain
competitive advantage. Organizations can lock in customers by making it difficult or expensive
for customers to switch to another product. This strategy is sometimes called establishing high
switching costs. Organizations can lock in suppliers by making it difficult to switch to another
organization, or, stated positively, by making it easy to connect to and work with the
organization. Competitive advantage can also be gained by creating entry barriers that make it
difficult and expensive for new competition to enter the market. Another means to gain
competitive advantage is to establish alliances with other organizations. Finally, organizations
can gain competitive advantage by reducing costs.
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97) Which of the following is most likely to change in the next ten years?
A) model of business strategy
B) competitive advantage mechanism
C) relationship between competitive advantage and information systems
D) pace of integration of new technology
Answer: D
AACSB: Information Technology
Difficulty: 1: Easy
LO: 3.8: 2026?
98) What kind of technological changes can be expected in the next ten years?
Answer: Models of business strategy, competitive advantages, and their relationship to processes
and IS are unlikely to change in the next 10 years. They may evolve, there may be some new
models that rise to the surface, but those new models are likely to be extensions of existing
models, within the existing paradigms. What is likely to change, however, is pace. Because of the
Internet and related technology, the speed of business is accelerating. The Web, Twitter,
Facebook, and other social sites enable the rapid spread of new ideas and innovations and require
businesses to be constantly on the alert for changes that may affect their strategy in short periods
of time.
LO: 3.8: 2026?
99) Give an example of a technology that is likely to have a major effect on competitive
strategies in the years to come.
Answer: One technology that is likely to have a major effect on competitive strategies is self-
driving vehicles. For many products, transportation is a major cost. Self-driving cars, possibly
even drones, will dramatically reduce these costs, with major consequences. Augmented reality
devices, like Google Glass and Microsoft's HoLoLens, will also change the competitive
landscape in the next 10 years.
LO: 3.8: 2026?
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100) What changes will the pace of change bring about in the future?
Answer: The pace of change and the pace of integration of new technology will be fast and
increasing, possibly accelerating, in the next 10 years. This increased pace needs to be viewed as
rapidly creating opportunities in which you can excel. If not self-driving vehicles on the ground
or in the air, then some other product that is today being constructed in someone's garage, maybe
with 3D printing, some new technology-based products will change the competitive landscape
for the company for which we work.
LO: 3.8: 2026?
30

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lOMoARcPSD|10271982

Test bank for Using MIS 9th edition 03

Management Information Systems (Kean University)

StuDocu is not sponsored or endorsed by any college or university

Using MIS, 9e, Global Edition (Kroenke)

2) An organization's goals and objectives are determined by its competitive strategy.

3) The value chain of an organization determines its competitive strategy.

4) Explain the relation between competitive strategies and information systems.

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5) Porter's five forces model is used to assess ________.

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16) Briefly explain Porter's five forces model.

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19) Focused differentiation occurs when ________.

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22) A telecom service provider focusing on high-end users is following an industry-wide

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25) Porter defined value as the ________.

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33) Which of the following is a primary activity in the value chain?

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51) Define the primary activities in a generic value chain.

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53) What are the various support activities in a value chain?

54) Explain linkages with an example.

55) Explain the concept of business process design.

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58) Which of the following defines a repository?

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62) Which of the following statements is true of business process designs?

66) An inventory of raw materials is an example of a repository.

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76) Streamtech, a manufacturer of automobiles, recently received a patent for an unmanned

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83) Reduction in production cost results in ________.

84) Which of the following principles of competitive advantage is related to process

85) Which of the following principles of competitive advantage is related to process

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86) Which of the following principles of competitive advantage is related to process

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90) Organizations cannot gain a competitive advantage by enhancing existing products or

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95) Briefly explain product implementation in competitive strategies.

96) Briefly explain process implementation in competitive strategies.

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