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    Navigation Menu: Financial Section Internal Process

    Uploaded by

    Van Truong
    The document is a template for a balanced scorecard with sections for financials, customers, internal processes, and learning and growth. Each section includes objectives and metrics for tracking performance.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Navigation Menu: Financial Section Internal Process

    Uploaded by

    Van Truong
    241 views11 pages
    The document is a template for a balanced scorecard with sections for financials, customers, internal processes, and learning and growth. Each section includes objectives and metrics for tracking performance.

    Original Title

    Balanced_Scorecard_Template_V1F_2020122333433

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    © © All Rights Reserved

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    The document is a template for a balanced scorecard with sections for financials, customers, internal processes, and learning and growth. Each section includes objectives and metrics for tracking performance.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    241 views11 pages

    Navigation Menu: Financial Section Internal Process

    Uploaded by

    Van Truong
    The document is a template for a balanced scorecard with sections for financials, customers, internal processes, and learning and growth. Each section includes objectives and metrics for tracking performance.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    You are on page 1of 11

    BALANCED SCORECARD TEMPLATE

    NAVIGATION MENU

    Financial Section:
    Enter your financial
    statements and targets. FINANCIAL INTERNAL
    Gain a perspective view
    about your financial SECTION PROCESS
    performance.

    Average Balanced Statement


    (Act / Trgt %)
    93
    92
    91

    88

    FINANCIAL INTERNAL PROCESS CUSTOMER LEARNING&GROWTH

    CUSTOMER LEARNING AND


    Customer Section:
    Enter your customer values SECTION GROWTH
    and targets.
    Gain a perpective view
    about your organization
    which is designed to serve.
    BALANCED SCORECARD TEMPLATE
    FINANCIAL

    Objectives Unit Previous Year

    1 Net Profit VND 100,000


    2 Return Of Investment (ROI) % 50%
    3 Gross Profit Margin % 46%
    4 EBIT VND 35,826
    5 Operating Expense Ratio % 0.33
    6 Asset Values VND 140,153
    7 Cost of Goods Sold (COGS) VND 112,452
    8 Average Transaction Value VND 1.50
    9 Average Customer Spend VND 22.50
    10 Payroll VND 28,152
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    ANALYSIS SUMMARY & EVALUATION NOTES


    Act/PY Act/Trgt
    Actual Year Targets
    % %
    130,000 150,000 130.0 86.7
    55% 50% 110.0 110.0
    40% 40% 87.0 100.0
    44,263 50,000 123.6 88.5
    0.27 0.30 81.0 90.0
    125,000 200,000 89.2 62.5
    125,452 130,000 111.6 96.5
    1.70 1.50 113.3 113.3
    20.00 24.00 88.9 83.3
    34,550 30,000 81.5 86.8

    MMARY & EVALUATION NOTES

    Developed by someka.net ©
    BALANCED SCORECARD TEMPLATE
    CUSTOMER

    Objectives Unit Previous Year

    1 Average Customer Satisfaction Score Rate # 3.1


    2 Retention Rate % 0.19
    3 Churn Rate % 0.07
    4 Acqusition Rate % 0.14
    5 Brand Strenght/Awareness % 0.44
    6 Average New Leads/Prospects per Month # 118
    7 Repeate Purchase Rate % 0.46
    8 Average Net Promoter Score # 3.70
    9 Average Conversion Rate % 0.40
    10 Average Complaints # 42
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    ANALYSIS SUMMARY & EVALUATION NOTES


    Act/PY Act/Trgt
    Actual Year Targets
    % %
    3.7 4.0 119.4 92.5
    0.17 0.21 89.47 80.95
    0.06 0.05 116.67 83.33
    0.18 0.20 128.57 90.00
    0.30 0.50 68.18 60.00
    184 200 156 92
    0.54 0.50 117.39 108.00
    2.90 4.00 78.38 72.50
    0.30 0.30 75.00 100.00
    38 40 111 105

    MMARY & EVALUATION NOTES

    Developed by someka.net ©
    BALANCED SCORECARD TEMPLATE
    INTERNAL PROCESS

    Objectives Unit Previous Year

    1 Employee Turnover % 39%


    2 Average Inventory # 1721
    3 Total Hours Worked Hours 187,500
    4 Average Stock-Out Per Month # 19
    5 Sales Cycle Length Minutes 14
    6 Inventory Turnover # 84%
    7 Average Complaint Resolution Time Minutes 12
    8 Number Of Suppliers # 14
    9 First Contact Resolution Rate % 74%
    10 Employee Satisfaction # 3.0
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    ANALYSIS SUMMARY & EVALUATION NOTES


    Act/PY Act/Trgt
    Actual Year Targets
    % %
    35% 29% 111.4 83.3
    1345 1200 127.97 89.22
    196,260 200,000 104.67 98.13
    24 20 79.17 83.33
    15 15 93.33 100.00
    91% 90% 108 101
    11 10 109.09 90.91
    14 15 100.00 93.33
    78% 80% 94.87 102.56
    3.4 4.0 113 85

    MMARY & EVALUATION NOTES


    Developed by someka.net ©
    BALANCED SCORECARD TEMPLATE
    LEARN & GROWTH

    Objectives Unit Previous Year

    1 Safety Meetings # 14
    2 Safety/Incident Rate % 96%
    3 Self-Service Rate % 13%
    4 Number Of Training Hours per Employee # 42
    5 Training Enrollment $ 12,450.00
    6 Number of Certificate # 24
    7 Average Employee Reaction # 3.10
    8 Number Of Abondonment # 1
    9 Gender Split (M/F) % 74%
    10 Utulization Rate % 84%
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    ANALYSIS SUMMARY & EVALUATION NOTES


    Act/PY Act/Trgt
    Actual Year Targets
    % %
    21 20 150.0 105.0
    97% 100% 101.04 97.00
    15% 20% 115.38 75.00
    60 50 142.86 120.00
    14,521.00 15,000.00 85.74 103.30
    21 20 88 105
    3.40 4.00 109.68 85.00
    2 1 50.00 50.00
    65% 50% 113.85 76.92
    86% 95% 102 91

    MMARY & EVALUATION NOTES


    Developed by someka.net ©

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