Pearson LCCI

Wednesday 9 September 2020

Time: 2 hours Paper Reference ASE1041

English for Business

Level 1
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• The total mark for this paper is 100.
• The marks
There are four questions in this question paper.
• – use this asfora guide
each question are shown in brackets
as to how much time to spend on each question.
• You may use an English orspelling,
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• bilingual dictionary.

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*P67693A0112*
P67693A
©2020 Pearson Education Ltd.

1/1/1/1

Answer ALL questions.
1 Situation
You work in the order processing department of a company that sells beds. You have
recently received an order for 16 beds for a luxury hotel. You can send out some of
the order but, unfortunately, the rest will be delayed because of a problem with your
supplier overseas.
Task
Write a letter to your customer’s Purchasing Manager, Mrs Johns, to confirm that you
have received the order. Apologise for the situation. Say that there will be a delay in
delivering some of the beds and why. Say how many beds will be late. Give details
about when the beds will be delivered and offer a discount on the order.
Your company’s address: Stellar Beds, Unit 36, Melin Drive, [your town]
Your customer’s address: SevenStar Hotel Group, Green Road, [your town]
Write your letter of between 150 and 200 words in the space below.
(30)

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*P67693A0212*


You may continue writing your letter below.

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(Total for Question 1 = 30 marks)

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2 Situation
You have just started a new job and you spend a lot of time at work. You want to
exercise more but you do not know when to do it. On social media you see people
talking about the same issue and you decide to read the posts carefully to find
good ideas.
Task
Read the online discussion entitled ‘Exercising on work days’ and decide whether
the following statements are TRUE or FALSE. Then write only the words or phrases
from the passage that support your answer. Do not write more than six support
words for each answer. You will lose marks if you write more.
Answers are usually in two parts. You may need to look in different parts of the
passage to find the support words you need.
Each answer is worth three marks.
(30)

Exercising on work days

I want to exercise more but I work long hours and I don’t have much time. Does
anyone have any advice?

Omar
My colleagues and I go to the local gym at lunchtime. We’re very lucky because
we work at a university and the gym is just 5 minutes’ walk away. We talked
about going every day but we decided that wasn’t a good idea because some
Sanna days we want to do other things. We go every Tuesday and Thursday but only
for half an hour. My best advice is to do something small and do it every week!
I think that you will be able to find enough time if you really want to do it.
It’s also more motivating if you exercise with someone else. You could play
tennis with a friend or football with a team at the weekend. If you like running
Adam I suggest you join a club; this is much better for motivation and you will enjoy
being with other people. In a big club there is always someone who runs at the
same speed as you and it’s a great way to make friends too!
Another suggestion is to do something before you go home. I play wheelchair
basketball every Friday and I go directly after work. This is a good idea because
I go even if I’ve had a bad day. If I went home first I might feel tempted to stay
at home instead.
I used to be very stressed after my journey to work but then I decided to walk
instead of going by bus. Of course, it takes me longer to get to work now (I walk
for an hour!) but I always start the day feeling good. Even when it’s raining I
Seo-yun still walk every day. Walking to work means that I can exercise without thinking
about it. I strongly recommend it.

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*P67693A0412*


Example: Omar works many hours and wants good ideas about how to do
more exercise.
TRUE long hours advice
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(a) Sanna works at a gym and spends 30 minutes exercising every Friday.
FALSE university Tuesday and Thursday
................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(b) It takes Sanna five minutes to walk to the university and Seo-yun 20 minutes to
walk to work.
FALSE the gym 1 hour
................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(c) Sanna exercises with co-workers and she recommends doing it regularly.

TRUE colleagues every week

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(d) Adam thinks it’s easier to exercise if you go with another person.
TRUE motivating someone else
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(e) It’s possible to meet new people at a local sports group.

TRUE new friends club
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(f ) Adam suggests exercising after dinner and he does this every weekday.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(g) Adam plays a team sport but mentions two individual sports as well.

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(h) Seo-yun used to go by car to work and she was always calm when she arrived.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(i) Seo-yun’s journey to work takes more time now and she walks even in
bad weather.

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(j) When Seo-yun begins her work she always feels happy with herself.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(Total for Question 2 = 30 marks)

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3 Situation
You work in the Human Resources Department at your company. Your manager has
asked you to find out about extra benefits for employees. You are reading information
from different companies that offer these benefits.
Task
Study the information below headed ‘Employee benefits’ and answer the questions
on the next page. Write your answers as ONE word, name or figure. You will lose
marks for unnecessary information.
Each answer is worth one mark.
(20)
Employee benefits

Name of
company Shopping
Food and drink Exercise options Cost
offering discounts
benefits
Free sessions at a 20% discount at £5 annual fee (paid
Incentives Not offered famous gym chain many large shops by employee)
(max. 2 a month) and online

Free box of healthy Half-price 10% discount at Not yet known (This
snacks every day swimming at the all local shops changes depending
Greenlight
for each office local leisure centre on number of
employees.)
Free lunch on Free swimming at 10% discount in £10 annual fee (paid
HappyStaff Wednesdays the local leisure some local shops by employee)
centre

50% food discount Unlimited free £250 per year per

at famous sessions at a None offered employee (paid by
WeCare
restaurants and famous gym chain company)
cafes at weekends
Free daily hot Table football in 25% discount at Not yet known but
drinks (not food) at the office many online shops this is the most
TopPerk famous restaurants expensive
and cafes Free sessions at a
famous gym chain
(max. 1 a week)

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(a) Do all companies offer the same types of benefit? No

(b) How many companies offer food and drink benefits? 4

(c) Which company mentions food that is better for you? Greenlight

(d) Does WeCare offer free food and drink? No

(e) Which day does one company offer free lunch? Wednesdays

(f ) Does any company offer food discounts every day? No

(g) Does any company offer employees free tea or coffee every day? Yes

(h) Is it possible for employees to pay less than full price to eat on
Yes
a Saturday?

(i) What type of exercise is free with HappyStaff? Swimming

(j) Does Greenlight offer employees cheaper prices at all leisure centres? No

(k) Which company offers the most free gym sessions? WeCare

(l) Which company offers an office sport? TopPerk

(m) Do all companies offer shopping discounts? No

(n) Which company offers the largest shopping discount? TopPerk

(o) Are there more shopping discounts with Greenlight or HappyStaff? Greenlight

(p) How many companies offer cheaper online shopping prices? 2

(q) Do any companies charge a membership fee to the employee? Yes

(r) Do the benefits at Greenlight cost the same for every company? No

(s) Do benefits cost more at HappyStaff or Incentives? HappyStaff

(t) Is the cost of Greenlight benefits less than the cost of TopPerk benefits? Yes

(Total for Question 3 = 20 marks)

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4 Situation
You work for a small company and you are completing new records about
staff training.
Task
Using the information in the email below, complete the ‘Staff training record’ opposite.
Each answer is worth one mark.
(20)

To: you@company.com
From: david@company.com
Date: 3 September 2020
Subject: Private and confidential: staff training records
Hello
Thank you for starting these new staff training records. Here’s the information I can
remember. Please could you add it to the details you already have?
First of all, some words about Adam from the warehouse. He used to be the forklift
truck driver but now he’s Warehouse Manager. He’s been with us since April 2015 but
he will need more health and safety training soon.
Sofia (I think you know her well!) works with you in the office. She started exactly
one year after Adam. Her official job title is Office Assistant but as you know she does
many things, like helping to develop our website.
Johannes, our IT Manager, joined us in March this year. He’s done a lot of cyber
security training but needs to learn more about data protection. In fact, Sofia should
also do this.
Ana, our new Accounts Manager, will be joining us next week. She’s already
completed her training on our IT systems as she did that with Adam and Sofia. When
she starts we will know more about her needs; we don’t know yet. She might want to
join Adam when he does his management training course next year.
It’s important to record that Sofia did training in customer service but that was a long
time ago.
I think that’s everything for now!
Thanks for your help.
David
___________________
David Wilson
Managing Director

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Staff training record

Name: Name:

Adam
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................
Sophia
............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Job: Job:

Warehouse Manager
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................
Office Assistant
............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date started at company: Date started at company:

April 2015
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................ April 2016

Training completed: Training completed:

IT systems IT systems
............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................

Future training: Customer service

............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Health and safety

.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................ Future training:
Management training Data protection
............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................

Name: Name:

Johannes
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................ Ana
............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Job: Job:
IT
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager Accounts Manager
............................................................................................ . Manager
Date started at company: Date started at company:

March 2020 next week

Will start ................................................................... ..........................

Training completed: Training completed:

Cyber security
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................
IT systems
............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Future training: Future training:

Data protection
.......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................
Don’t know yet (maybe management training)
............................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(Total for Question 4 = 20 marks)

TOTAL FOR PAPER = 100 MARKS

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